Greetings all.
What I'm trying to do is this. We want the first comment (when opening
a new ticket) to include after the problem info a disclaimer that
basically says
We reserve the right to dispose of equipment left more than 90 days
after service is completed, unless other arrangements
On Wed, Oct 10, 2007 at 09:43:31AM +0200, Emmanuel Lacour wrote:
Dear RT users/developpers ;)
I'm trying to draw charts grouped by customfield (using the
functionnality at the bottom of a search result) and on a customfiled of
type select unique value. But the result graph is empty :(
It
Dear RT users/developpers ;)
I'm trying to draw charts grouped by customfield (using the
functionnality at the bottom of a search result) and on a customfiled of
type select unique value. But the result graph is empty :(
It works with other group by like status, queue, ...
If someone has some
I have a CF named company; with rt show command for a ticket with this
field valued, I can see that I get CF-company
so the conmand I verified that works in my case in 3.6.5 is this:
[EMAIL PROTECTED] ~]# rt edit ticket/59 set CF-company='Peviani'
# Ticket 59 updated.
you should probably
I assume you want the automatic reply sent to a user on ticket
submission to include your disclaimer. If so, you should only have to
change autoreply template. Otherwise, you could look at the
correspondence template, but I'm not sure how you could determine if it
is the first reply or not.
Ok solved. It was a Custom Field's permission problem.
rt edit ticket/59 set CF-company='badvalue' works for me.
Thanks for your help
---
FranCHo
Subject: R: R: [rt-users] How to integrate RequestTracker with our web ?
Date: Wed, 10 Oct 2007 10:01:48 +0200
From: [EMAIL PROTECTED]
To: [EMAIL
Hi,
We recommended a customer to start using RT. We use it ourselves, for
second line support, and they run first line support. Tickets on their side
that require our input are sent to us and creates a ticket in our system,
but since every new reply from them only has their ticket#, our
Have a look at RT::Extension::ExtractSubjectTokens on CPAN.
--- Original message ---
From: Palle Girgensohn [EMAIL PROTECTED]
Sent: 10-10-'07, 8:33
Hi,
We recommended a customer to start using RT. We use it ourselves, for
second line support, and they run first line support.
what shows up in your error logs?
--- Original message ---
From: Emmanuel Lacour [EMAIL PROTECTED]
Sent: 10-10-'07, 3:43
Dear RT users/developpers ;)
I'm trying to draw charts grouped by customfield (using the
functionnality at the bottom of a search result) and on a customfiled of
On Wed, Oct 10, 2007 at 09:09:58AM -0400, Jesse Vincent wrote:
Hi, dear RT primary Author ;)
what shows up in your error logs?
That's the good question ... sorry I forgot to look here :(
There is DBD prepare errors:
RT: RT::Handle=HASH(0x8134df1c) couldn't prepare the query 'SELECT
On Oct 10, 2007, at 9:38 AM, Emmanuel Lacour wrote:
On Wed, Oct 10, 2007 at 09:09:58AM -0400, Jesse Vincent wrote:
Hi, dear RT primary Author ;)
what shows up in your error logs?
That's the good question ... sorry I forgot to look here :(
I suspect that it has to do with this was
On Wed, Oct 10, 2007 at 09:42:21AM -0400, Jesse Vincent wrote:
I suspect that it has to do with this was tested on mysql and pg
if only I had power to choose the database Engine ... ;)
___
When I create a ticket for a user they get an email.
When I close the ticket they get an email.
When I hit Reply in the ticket it shows and outgoing email but they do not
get it. Nor does it get send to sendmail.
___
Situation:
User1 sends an e-mail that creates ticket #1 with subject I have
problem 1 into the queue General
I am a master of ticket mgmt, so that in a few seconds I take in charge
the ticket, open it, assign to it the queue hw and CF company1
After a few minutes User2 sends an e-mail that
When I reject a ticket, the requestor only receives an e-mail with
Subject: [Peviani #72] problem with printer
And inside the body what I decided to write + the original reference
I think it would be useful to have for example the word REJECTED
inserted into the subject line for more
I played with chart module and found that the fonts settings are
incorrect.
In share/html/Search/Chart, the only font setting is made by set_legend_font,
but there
is no legends on graphs so ... not very usefull.
Instead it would be better to use one or every of the followings:
For bars:
So I've tested some more.
All of my CCs get emails and all of my BCCs get emails. The requestor is
the only one that does not know that his/her ticket has been acted on.
I have a global Scrip that is below.
Scrip
Description -
Condition - On Correspond
Action - Notify Requestors and Ccs
Template
I can't remember what transaction type it is so you will have to figure that
out (docs)
but here is what I use for another thing and you should be able to use as a
conditionnal statement
if (($self-TransactionObj-Type eq Type i can't remember) and
($self-TicketObj-Status eq rejected)) {
On Wed, Oct 10, 2007 at 05:46:31PM +0200, Gianluca Cecchi wrote:
Sorry main was an alias for Tickets table
If I use the same query on mysql 9without the comma...) I get:
ERROR 1054 (42S22): Unknown column 'ObjectCustomFieldValues_1.Content' in
'field list'
And the oracle error 904
I had the same problem and created a dedicated scrip for it
Condition: On correspond
Action:Autoreply To Requestors
added to your existing scrip it should work out... but it will send two
separated emails (what a mess...)
On 10/10/07, matt wells [EMAIL PROTECTED] wrote:
So I've tested some
Hi Timothy,
When a new user submits a ticket (via e-mail), RT sets up an account for
them. The account username is their e-mail address and there is no password.
Regards,
Gene
At 11:53 AM 10/9/2007, Timothy A. Holmes wrote:
Content-class: urn:content-classes:message
Content-Type:
Still not working. I changed it like yours but to no avail.
On 10/10/07, JavaCupiX [EMAIL PROTECTED] wrote:
I had the same problem and created a dedicated scrip for it
Condition: On correspond
Action:Autoreply To Requestors
added to your existing scrip it should work out... but it will
HI,
I have installed RT 3.6.4 on Rhel 4.0 and the web interface
works OK on port 8080.
I am using Postfix as the MTA and Postgresql for the database.
I have added a new queue named HelpDesk. I have created the 2 mail
aliases
for this queue (from the Wiki page (RTsFinallyInstalledNowWhat):
Jesse, I couldn't find this on CPAN. The closest match I came up with is
RT::Extension::ExtractSubjectTagOnTransaction, but there's no documentation
so without downloading and examining the source, I can't tell what it does.
Gene
At 06:09 AM 10/10/2007, Jesse Vincent wrote:
Have a look at
Different people. I've attached the 'Outgoing email about a comment
recorded'
Correct me where I'm wrong but shouldn't a
'To' field exist?
Subject: [Example.com #11308] [Comment] Dogs can't get into the kitchen to
eat.
From: Bob Vila via RT [EMAIL PROTECTED]
Reply-To: [EMAIL PROTECTED]
Matt,
Is the person who acts on the ticket the same email address as the requestor
of the ticket. I had this same issue when I first tried testing RT - I sent
a test mail as myself and then logged in to RT as myself - RT doesn't seem
to forward mail if the person who makes the change is the same
Jesse Vincent wrote:
I suspect that it has to do with this was tested on mysql and pg
Any oracle folks see what we're doing wrong with that SQL?
There is DBD prepare errors:
RT: RT::Handle=HASH(0x8134df1c) couldn't prepare the query 'SELECT
COUNT(main.id) AS id,
As I can see this is an old problem, but I still have no answer for it.
I googled a little based on those messages that I got from syslog:
No recipients found. Not sending.
Scrip 4,5,6 and 7 generates this message all the time, but I have no
idea why.
Any idea how to solve it?
Thanks.
Emmanuel Lacour wrote:
On Wed, Oct 10, 2007 at 05:46:31PM +0200, Gianluca Cecchi wrote:
Sorry main was an alias for Tickets table
If I use the same query on mysql 9without the comma...) I get:
ERROR 1054 (42S22): Unknown column 'ObjectCustomFieldValues_1.Content' in 'field list'
And
Hello, Timothy!
In RT's default configuration, it creates an account for the user without any
password. If you want to change this behavior, check the following page on the
RT Wiki about changing the default AutoReply template (note that this is also
in the RT Essentials book on pp 88-89):
To all,
Awhile back I thought I saw an inquiry about how to get rid of
reminders that had Nobody as the owner. I didn't see any resolutions
on that. Did someone come up with one? I have, but I don't want to be
redundant.
Kenn
LBNL
___
HI,
Best Practical solved my issue. Apparently the MIME::Parser
changed and
removed tmp_recycling, so this was fixed on RT 3.6.5, so I did the
upgrade and
all is well.
Jim Glutting
I.T. Consultant
Continental Services, Inc.
248-310-7400
Jim GLutting wrote:
HI,
I have installed RT
On Oct 10, 2007, at 10:03 AM, Emmanuel Lacour wrote:
On Wed, Oct 10, 2007 at 09:42:21AM -0400, Jesse Vincent wrote:
I suspect that it has to do with this was tested on mysql and pg
if only I had power to choose the database Engine ... ;)
It should work on everything. The fact that it
To all,
We are on Oracle 10g and we have the same problems with custom fields
when it comes to charts from query results or sorting by them as well.
Kenn
LBNL
On 10/10/2007 1:25 PM, Jesse Vincent wrote:
On Oct 10, 2007, at 10:03 AM, Emmanuel Lacour wrote:
On Wed, Oct 10, 2007 at
On Oct 10, 2007, at 11:15 AM, Gene LeDuc wrote:
Jesse, I couldn't find this on CPAN. The closest match I came up
with is RT::Extension::ExtractSubjectTagOnTransaction, but there's
no documentation so without downloading and examining the source, I
can't tell what it does.
That's the
On Oct 10, 2007, at 10:47 AM, Emmanuel Lacour wrote:
I played with chart module and found that the fonts settings are
incorrect.
In share/html/Search/Chart, the only font setting is made by
set_legend_font, but there
is no legends on graphs so ... not very usefull.
Instead it would be
Hello,
We have been using RT for a while and are very happy with it (once we got our
users trained up to the right level of geekyness). We have approximately 25
queues currently for various problem areas with 9 or so global scrips which
apply to all queues and for the most part, this works
David,
Alas, I don't believe there is an easy way. The only way I know of is
to make the scrips queue based.
Kenn
LBNL
On 10/10/2007 3:43 PM, David Hobley wrote:
Hello,
We have been using RT for a while and are very happy with it (once we
got our users trained up to the right level of
Actually the changes Jesse's talking about are in 3.6.5 :)
On 10/11/07, Jesse Vincent [EMAIL PROTECTED] wrote:
On Oct 10, 2007, at 10:47 AM, Emmanuel Lacour wrote:
I played with chart module and found that the fonts settings are
incorrect.
In share/html/Search/Chart, the only font
On Oct 8, 2007, at 9:53 AM, Dirk Pape wrote:
Hello,
We have rt 3.6.5; someone here has created a reminder which is
owned by Nobody. This is visible for all Watchers of this Queue on
RT at a glance (widget, which shows reminders).
But I don't see how this reminder can be resolved by
Ok. Applied :)
On Oct 9, 2007, at 1:35 AM, Brian Gallew wrote:
Jesse Vincent wrote:
Thanks for the patch. That looks like a kind of strange place to
put that skip. Is there a reason it's not at the start of the loop?
Because I backtracked to the first place that looked reasonable.
8-)
It's an experimental and untested patch that may help.
When a query has a group by part we really don't want to make it
distinct as I don't see any way it can have not unique entries in the
result set.
Patch is for DBIx::SearchBuilder, to try it use the following steps:
1) untar DBIx::SB's
Looking through the Mail archives, Dirk Pape has an extension for this, but all
links point to his page which appears to no longer exist. Anyone have a link to
the latest version of this extension?
The link I have from the Wiki is:
http://page.mi.fu-berlin.de/~pape/rt3screenshots/
Cheers,
Hello,
--Am 10. Oktober 2007 11:41:15 -0700 schrieb Kenneth Crocker
[EMAIL PROTECTED]:
Awhile back I thought I saw an inquiry about how to get rid of reminders
that had Nobody as the owner. I didn't see any resolutions on that. Did
someone come up with one? I have, but I don't want
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