Re: [rt-users] Unable to drag files to attach them?

working when the images failed to copy over. I think this one is resolved, and sorry for the false alarm. On Tue, Nov 8, 2016 at 4:10 PM, Shawn M Moore <sh...@bestpractical.com> wrote: > Hi Landon, Alex, > > On Nov 8, 2016, at 14:51, Landon Stewart <lstew...@internap.com> wr

Re: [rt-users] Unable to drag files to attach them?

2016 at 2:51 PM, Landon Stewart <lstew...@internap.com> wrote: > On Nov 8, 2016, at 10:39 AM, Alex Hall <ah...@autodist.com> wrote: > > > Hi all, > Users are complaining that they can't drag/drop files to attach them to > tickets. I can't see the screen, so don't use

[rt-users] avoiding duplicate emails for transaction types

the same as global ones in queues, will RT be able to handle multiple scripts for one event in a hierarchical way? -- Alex Hall Automatic Distributors, IT department ah...@autodist.com - RT 4.4 and RTIR training sessions, and a new workshop day! https://bestpractical.com/training * Los Angeles

[rt-users] Unable to drag files to attach them?

. -- Alex Hall Automatic Distributors, IT department ah...@autodist.com - RT 4.4 and RTIR training sessions, and a new workshop day! https://bestpractical.com/training * Los Angeles - January 9-11 2017

[rt-users] Ticket owners not always showing in search results

tor ); my ($status, $msg) = $self->TicketObj->_Set(Field => 'Owner', Value => $Actor, RecordTransaction => 0); unless( $status ) { $RT::Logger->error( "Impossible to assign the ticket to $Actor: $msg" ); return undef; } return 1; -- Alex Hall Automatic Distrib

[rt-users] color-coding tickets by priority?

be easy enough to add that to the div in the HTML, but before I go making solutions, I wanted to see what RT already had in place. -- Alex Hall Automatic Distributors, IT department ah...@autodist.com - RT 4.4 and RTIR training sessions, and a new workshop day! https://bestpractical.com

Re: [rt-users] Searching ticket content?

Hi all, That 'subject' dropdown has content-type, but not just content. Is there a setting I've missed? On Mon, Nov 7, 2016 at 9:16 AM, Kenneth Marshall <k...@rice.edu> wrote: > On Mon, Nov 07, 2016 at 08:57:32AM -0500, Alex Hall wrote: > > Hello list, > > Some users

[rt-users] Searching ticket content?

a way to search for a string they enter when they're ready to search? I don't want to expose the actual SQL query, as there's too much chance of a misplaced punctuation mark or mistyped character causing errors. Thanks. -- Alex Hall Automatic Distributors, IT department ah...@autodist.com

[rt-users] Checking Mason template syntax?

to confirm my syntax won't kill RT before making a template live? -- Alex Hall Automatic Distributors, IT department ah...@autodist.com - RT 4.4 and RTIR training sessions, and a new workshop day! https://bestpractical.com/training * Los Angeles - January 9-11 2017

Re: [rt-users] modifying SelfService

uot;; > > > > > > > > (to just see what happens) > > > > > > > > And it’s still same (it shows me only my tickets). Even when I change > > You probably need to clear your mason cache: > > sudo find /opt/rt4/var/mason_data/obj -mindepth 1 -dele

Re: [rt-users] Finding queue priority in script?

< martin.whel...@greenhills-it.co.uk> wrote: > Sorry that should be DefaultValue, not SetDefaultValue. > Should read the question more closely :( > > Martin > > > On 2016-11-02 09:10, Martin Wheldon wrote: > >> Hi Alex, >> >> The file below contains a example

[rt-users] Enable devel-mode on existing RT instance?

to the unpacked source and re-run the configure script, or is there more to it? Thanks. -- Alex Hall Automatic Distributors, IT department ah...@autodist.com - RT 4.4 and RTIR training sessions, and a new workshop day! https://bestpractical.com/training * Los Angeles - Q1 2017

[rt-users] Finding queue priority in script?

suggestions. -- Alex Hall Automatic Distributors, IT department ah...@autodist.com - RT 4.4 and RTIR training sessions, and a new workshop day! https://bestpractical.com/training * Los Angeles - Q1 2017

Re: [rt-users] Gmail website replies to tickets, Outlook creates new ones

t; Please share the code? I think you may be missing a chomp after fetching > your subject header in your variable. This took a good amount of my time > debugging why my thing wasn't working. > > -- > Nilesh > > On 01-Nov-2016 10:20 PM, "Alex Hall" <ah...@autodist.com&

Re: [rt-users] Gmail website replies to tickets, Outlook creates new ones

here seems to have no effect. Am I missing a file, other than RT/Interface/Email.pm? Is there some other setting or bit of code where this regex is defined and use, or is this file the only one? Thanks. On Mon, Oct 31, 2016 at 10:22 AM, Alex Hall <ah...@autodist.com> wrote: > You're rig

Re: [rt-users] Overriding files in lib/RT?

way I know to get the FCGI server running. How do you do it? I'd love a way that would give me more information. Thanks. On Mon, Oct 31, 2016 at 4:29 PM, Kenneth Marshall <k...@rice.edu> wrote: > On Mon, Oct 31, 2016 at 04:17:11PM -0400, Alex Hall wrote: > > Hi all, > > Thanks fo

Re: [rt-users] Overriding files in lib/RT?

ality. > > -- > Nilesh > > On 31-Oct-2016 9:45 PM, "Matt Zagrabelny" <mzagr...@d.umn.edu> wrote: > >> Hi Alex, >> >> On Mon, Oct 31, 2016 at 11:09 AM, Alex Hall <ah...@autodist.com> wrote: >> > Hey list, >> > How would I

Re: [rt-users] Mason Cache clear

fix? Greatly appreciated. > - > RT 4.4 and RTIR training sessions, and a new workshop day! > https://bestpractical.com/training > * Los Angeles - Q1 2017 > -- Alex Hall Automatic Distributors, IT department ah...@autodist.com - RT 4.4 and RTIR training sessions, and a new workshop day! https://bestpractical.com/training * Los Angeles - Q1 2017

[rt-users] Overriding files in lib/RT?

was change a plus sign to an asterisk to require zero or more spaces instead of one or more. It seems more likely that I didn't do something correctly in making my own copy of the file in question. I've done this for templates, but never for anything under the lib directory. -- Alex Hall Automatic

Re: [rt-users] Gmail website replies to tickets, Outlook creates new ones

ib/RT/Interface/Email_Local.pm and restart RT. > > -- > Nilesh > >> On Mon, 2016-10-31 at 19:36 +0530, Nilesh wrote: >> I don't think Re matters. As long as subject tag is intact it should get >> parsed correctly. >> -- >> Nilesh >>

Re: [rt-users] Gmail website replies to tickets, Outlook creates new ones

ange in RT to make it not care about the Re: part of a reply? Sent from my iPhone > On Oct 31, 2016, at 09:52, Nilesh <m...@nileshgr.com> wrote: > > On 31-Oct-2016 7:10 PM, "Alex Hall" <ah...@autodist.com> wrote: > > > > Hey all, > > I made

[rt-users] Gmail website replies to tickets, Outlook creates new ones

ever seen this before? Any troubleshooting suggestions? Thank you. -- Alex Hall Automatic Distributors, IT department ah...@autodist.com - RT 4.4 and RTIR training sessions, and a new workshop day! https://bestpractical.com/training * Los Angeles - Q1 2017

[rt-users] What does attaching a message do?

it do and should we keep it in all templates, including new ones? Thanks. -- Alex Hall Automatic Distributors, IT department ah...@autodist.com - RT 4.4 and RTIR training sessions, and a new workshop day! https://bestpractical.com/training * Los Angeles - Q1 2017

Re: [rt-users] Migrating tickets from 4.0.24 to 4.4.1 (a new instance)

I'll let more experienced people give all the details and warnings, but I did a similar thing going from 4.2.8 (the Debian package) to 4.4.1. Essentially, I exported my 4.2.8 database, re-imported it into a new database, pointed 4.4.1 at it with the ./configure command, checked my privileges in

Re: [rt-users] custom validation on custom fields?

it entirely unless the text doesn't match? The hints already describe the format we need in a more readable way than a regex. Thanks. On Fri, Oct 28, 2016 at 4:02 PM, Matt Zagrabelny <mzagr...@d.umn.edu> wrote: > Hey Alex, > > On Fri, Oct 28, 2016 at 1:58 PM, Alex Hall <ah...@autodist.

[rt-users] custom validation on custom fields?

that I can apply a regular expression, or some other kind of formatting, to these fields? Thanks in advance. -- Alex Hall Automatic Distributors, IT department ah...@autodist.com - RT 4.4 and RTIR training sessions, and a new workshop day! https://bestpractical.com/training * Los Angeles - Q1

Re: [rt-users] Template snippet causes template to silently fail

bj->Comment } else { "No content to display." } } On Wed, Oct 26, 2016 at 7:52 PM, Landon Stewart <lstew...@internap.com> wrote: > On Oct 26, 2016, at 2:29 PM, Alex Hall <ah...@autodist.com> wrote: > > > Hi all, > The way our company uses RT, there's no nee

[rt-users] Template snippet causes template to silently fail

k Perl, and the only page I've found thus far that enumerates the Transaction object properties isn't overly helpful, so I'm guessing at the properties I need. Can anyone see what I've done wrong here? Thanks. -- Alex Hall Automatic Distributors, IT department ah...@autodist.com - RT 4.4 an

[rt-users] error when using custom template

espondAddress}">click here to reply, or open this ticket on the ticket site. -- Alex Hall Automatic Distributors, IT department ah...@autodist.com - RT 4.4 and RTIR training sessions, and a new workshop day! https://bestpractical.com/training * Boston - October 24-26 * Los Angeles - Q1 2017

[rt-users] applying script to single queue

. -- Alex Hall Automatic Distributors, IT department ah...@autodist.com - RT 4.4 and RTIR training sessions, and a new workshop day! https://bestpractical.com/training * Boston - October 24-26 * Los Angeles - Q1 2017

Re: [rt-users] Randomizing / Masking Ticket Numbers / or Intelligently concatenating multiple numbers as ticket number.

To my knowledge, yes, mail is routed through use of the subject line. When you create a queue, you give it a tag that is used in email subjects, and that is combined with the ticket ID to form the basis for how RT knows which queue/ticket a given message goes to. However, you can customize the

[rt-users] Seeing this error in the log

Manually restarting the FCGI server fixes things for anywhere from one to five days before the same problem happens again. Has anyone seen this before? RT4.4.1 on Debian 8. Thanks. -- Alex Hall Automatic Distributors, IT department ah...@autodist.com - RT 4.4 and RTIR training sessions, an

Re: [rt-users] Greetings from a New RT user in Toronto.

il > and all copies and notify the sender. Thank you. > > - > RT 4.4 and RTIR training sessions, and a new workshop day! > https://bestpractical.com/training > * Boston - October 24-26 > * Lo

[rt-users] Difficulty of turning one-time CC into full CC?

as changing an argument, or much worse? Am I changing the plate on an electrical outlet, or tearing down half the wall to change all the wiring? -- Alex Hall Automatic Distributors, IT department ah...@autodist.com - RT 4.4 and RTIR training sessions, and a new workshop day! https

Re: [rt-users] Greetings from a New RT user in Toronto.

t logged in >> as root) >> 5. 3rd Party CRM integration basics. >> >> Thanks in advance to all the folks here, specially the creators of RT. >> >> Best, >> Reza. >> >> - >> RT 4.4 and RTIR training sessions, and a new workshop day! >&

Re: [rt-users] RT4.4.1 ignoring two of four files in RT_SiteConfig.d

_ > - > RT 4.4 and RTIR training sessions, and a new workshop day! > https://bestpractical.com/training > * Boston - October 24-26 > * Los Angeles - Q1 2017 > -- Alex Hall Automatic Distributors, IT department ah...@autodist.com - RT 4.4 and RTIR training sessions, and a new workshop day! https://bestpractical.com/training * Boston - October 24-26 * Los Angeles - Q1 2017

Re: [rt-users] RT4.4.1 ignoring two of four files in RT_SiteConfig.d

has ever seen this, so I know what to avoid in the future, but at least the system is operating normally again. On Mon, Oct 24, 2016 at 10:46 AM, Alex Hall <ah...@autodist.com> wrote: > All, > I'm more confused the more I look at my configuration files problem. > Accordi

[rt-users] RT4.4.1 ignoring two of four files in RT_SiteConfig.d

WebDomain being incorrect, but nothing about any files failing to load or invalid directives anywhere. I now know the source of my problem, but have no idea how I might fix it. Has anyone ever seen this before? -- Alex Hall Automatic Distributors, IT department ah...@autodist.com - RT 4.4

Re: [rt-users] [phish?] Re: Identifying database credentials in use during upgrade?

to getting the files in the .d directory recognized? In 4.2.8 on Debian, they didn't need .pm extensions, but I've added those. I've restarted FCGI and Nginx multiple times. Have I missed anything? On Mon, Oct 24, 2016 at 8:49 AM, Alex Hall <ah...@autodist.com> wrote: > Oh, so the same ru

Re: [rt-users] [phish?] Re: Identifying database credentials in use during upgrade?

agr...@d.umn.edu> wrote: > On Mon, Oct 24, 2016 at 7:09 AM, Alex Hall <ah...@autodist.com> wrote: > > Hello list, > > As I mentioned, the upgrade on my test server from 4.2.8 to 4.4.1 went > well. > > On the production server, though, it's not; the upgrade-database script >

[rt-users] Identifying database credentials in use during upgrade?

this over the weekend and early this morning, figuring it wouldn't be hard after my test went so well. Thanks in advance for any ideas anyone has. -- Alex Hall Automatic Distributors, IT department ah...@autodist.com - RT 4.4 and RTIR training sessions, and a new workshop d

[rt-users] Making priority appear on ticket basics page?

the 'details' link to see it. Is there a simple way of getting the priority options on the basics page, short of further modifying the template? Thanks. -- Alex Hall Automatic Distributors, IT department ah...@autodist.com - RT 4.4 and RTIR training sessions, and a new workshop day! https

Re: [rt-users] rt-setup-fulltext-index dropped DB connections with MySQL

uot; setting in mysqld. The most common cause is the MySQL client (here, rt-fulltext-indexer) sending something in the MySQL wire protocol which is larger than that limit, which causes the server to unceremoniously drop the connection. Raise that limit and restart mysql, and it should resolve the issu

[rt-users] Changes to html files not appearing

the ShowTransaction template back to this html file. Did I miss a step? I'm on Debian, so cleared /opt/rt4/var/mason_data/cache/obj/*. Is there a different cache on Debian, even though I'm now running from source and not the pre-built packages? Thanks. -- Alex Hall Automatic Distributors, IT department ah

Re: [rt-users] [phish?] Re: clarification on callbacks

> On Oct 12, 2016, at 21:37, Matt Zagrabelny <mzagr...@d.umn.edu> wrote: > > On Wed, Oct 12, 2016 at 3:53 PM, Alex Hall <ah...@autodist.com> wrote: >> Callbacks I get now, at least I'm pretty sure I do. I've been reading the >> docs for RT objects, and i

Re: [rt-users] clarification on callbacks

entirely, could I do so? If I can, where is a good place to start reading about how? Thanks! On Tue, Oct 11, 2016 at 4:38 PM, Matt Zagrabelny <mzagr...@d.umn.edu> wrote: > Hey Alex, > > On Tue, Oct 11, 2016 at 3:27 PM, Alex Hall <ah...@autodist.com> wrote: > > Hell

Re: [rt-users] Using self service interface for privileged users in 4.4.1?

y a écrit : > > On Tue, Oct 11, 2016 at 8:05 AM, Alex Hall <ah...@autodist.com> wrote: > >> Hello list, > >> I have 4.4.1 running. Someone said on this list that it included the > option > >> to use the self service interface, even for privileged users? I don't

Re: [rt-users] Cannot see changes in UI

in the UI when I modify the > html files or the perl code. > > My target was to edit the SelfService UI and especially the Assets page. > However, not any change in the files in > > /rt4/share/html/SelfService/Asset ever appears in the UI. > > (Only deletion of files actually

[rt-users] clarification on callbacks

ion. Only if I don't provide one will it use the default one in share/html/Tickets. Do I have this right--copy the existing file to callbacks and modify it? Or do I make a blank file, override only the bits I want to in there, and not copy the whole thing? Am I thinking about callbacks all wrong? -- A

Re: [rt-users] possibly OT: RT's FCGI server randomly fails, no log

; wrote: > On Tue, Oct 11, 2016 at 12:55:13PM -0400, Alex Hall wrote: > > Hello list, > > This may be off-topic, but I'm serving RT with Nginx and FCGI. Randomly, > it > > seems, the FCGI server is failing. Nginx works, but users see "error 502: > > bad gatewa

[rt-users] possibly OT: RT's FCGI server randomly fails, no log

Thank you. -- Alex Hall Automatic Distributors, IT department ah...@autodist.com - RT 4.4 and RTIR training sessions, and a new workshop day! https://bestpractical.com/training * Boston - October 24-26 * Los Angeles - Q1 2017

[rt-users] The role of roles in 4.4

ng a group? In either case you have users assigned rights based on membership, whether to a group or a role. Thanks. -- Alex Hall Automatic Distributors, IT department ah...@autodist.com - RT 4.4 and RTIR training sessions, and a new workshop day! https://bestpractical.com/training * Boston - Oct

[rt-users] Using self service interface for privileged users in 4.4.1?

the ticket they're viewing? Thanks. -- Alex Hall Automatic Distributors, IT department ah...@autodist.com - RT 4.4 and RTIR training sessions, and a new workshop day! https://bestpractical.com/training * Boston - October 24-26 * Los Angeles - Q1 2017

Re: [rt-users] Unable to connect to MySQL during RT upgrade

> On Oct 11, 2016, at 02:17, Matt Zagrabelny <mzagr...@d.umn.edu> wrote: > > Hi Alex, > > On Mon, Oct 10, 2016 at 5:07 PM, Alex Hall <ah...@autodist.com> wrote: >> After a few more repeats of some of the below steps, suddenly things worked. >> I'm

Re: [rt-users] Unable to connect to MySQL during RT upgrade

> On Oct 10, 2016, at 18:18, Keith Edmunds wrote: > >> The 'update-rt-siteconfig' command still seems to be working on the 4.2.8 >> install, not the new 4.4.1. > > update-alternatives(8) Typing the (8) exactly as shown gives me a syntax error, while leaving it off

Re: [rt-users] Unable to connect to MySQL during RT upgrade

files. They're there, but I can't figure out how to make them apply. The 'update-rt-siteconfig' command still seems to be working on the 4.2.8 install, not the new 4.4.1. I'm not sure how to get it to work on the new install. On Mon, Oct 10, 2016 at 5:07 PM, Alex Hall <ah...@autodist.com>

[rt-users] Unable to connect to MySQL during RT upgrade

privileges on rt441 to rt_user, then flushed privileges I'm out of ideas. Can anyone suggest why the upgrade can't log in? I know the account works, because I can use rt_user to log into MySQL directly, using the same password as in the config file. What have I missed? -- Alex Hall Automatic

[rt-users] Connecting RT to IBM iSeries and/or MSSQL databases?

for these databases, but my question is about integrating the information into RT and not about how Debian talks to DB2 or Server. -- Alex Hall Automatic Distributors, IT department ah...@autodist.com - RT 4.4 and RTIR training sessions, and a new workshop day! https://bestpractical.com

Re: [rt-users] Modifying global RT homepage for all users?

. I love when the answer is simple. :) On Fri, Oct 7, 2016 at 3:57 PM, Kenneth Marshall <k...@rice.edu> wrote: > On Fri, Oct 07, 2016 at 03:53:05PM -0400, Alex Hall wrote: > > Hello list, yet again, > > We're trying to add a saved search, to let the user view owned and CC-e

[rt-users] Modifying global RT homepage for all users?

portlet that is no longer required due to what the search offers. Put simply, how can we modify the homepage for all users at once? Thanks, as always, for any help. -- Alex Hall Automatic Distributors, IT department ah...@autodist.com - RT 4.4 and RTIR training sessions, and a new

Re: [rt-users] Queue template not available for queue scripts

not good enough with Perl to delve into a custom email parser or anything, but do you know of a way or extension that offers this functionality? Thanks. On Fri, Oct 7, 2016 at 11:34 AM, Kenneth Marshall <k...@rice.edu> wrote: > On Fri, Oct 07, 2016 at 11:24:06AM -0400, Alex Hall wrote: >

[rt-users] Queue template not available for queue scripts

one queue. Do I have to make my template the same name as a global one, or can I customize a script to use my custom template? Thanks. -- Alex Hall Automatic Distributors, IT department ah...@autodist.com - RT 4.4 and RTIR training sessions, and a new workshop day! https://bestpractical.

Re: [rt-users] Making ticket history easier to read

t; > On 5-10-2016 14:33, Alex Hall wrote: > > > Oh right, of course. Still not used to all the commands available, I > > > guess. For anyone who is reading this and needs to locate the folder, > > > I found it at > > > /usr/local/share/request-tracker4/Pl

[rt-users] Path to upgrade 4.2.8 Debian package to 4.4.1 source install?

know how they work. I've googled this, and have come up with only a couple hits, neither of which was a guide. I could have missed the article(s) people usually use for this process, of course. How do I upgrade, and/or is there already a resource people use to do this? Thanks! -- Alex Hall Automatic

Re: [rt-users] Making ticket history easier to read

at 6:13 PM, Kenneth Marshall <k...@rice.edu> wrote: > On Tue, Oct 04, 2016 at 05:10:57PM -0400, Alex Hall wrote: > > Do you happen to know where that is on Debian? I can't locate a plugins > > directory anywhere I've tried, and putting it in > /usr/request-tracker4/etc

Re: [rt-users] Making ticket history easier to read

4:21:13PM -0400, Alex Hall wrote: > > Thanks guys. For the RT::Extension::HistoryFilter, where should the > config > > file go and what should it have? The readme says to put it in /etc, but > > that doesn't seem right. Even if it is, the readme never details the > >

Re: [rt-users] Making ticket history easier to read

for a few days. . Thanks. On Tue, Oct 4, 2016 at 1:20 PM, Kenneth Marshall <k...@rice.edu> wrote: > On Tue, Oct 04, 2016 at 07:13:12PM +0200, Joop wrote: > > On 4-10-2016 16:31, Alex Hall wrote: > > > Sorry to ask something I've already posted about, but this is the last

[rt-users] Which mason_data to clear when installing plugins?

the worst that happens if I clear the wrong one (one not meant for RT)? I'm guessing nothing too bad, as this is just a cache anyway. Oh, I'm on Debian 8, RT4.2.8, everything up to date. Thanks. -- Alex Hall Automatic Distributors, IT department ah...@autodist.com - RT 4.4 and RTIR training

[rt-users] Making ticket history easier to read

an email reply chain with tons of extra links. Just for two replies on a ticket, here's what we all see: Tue Oct 04 10:11:37 2016 ahall (Alex Hall) - Correspondence added [Reply] [Comment] [Forward] Download (untitled) / with headers text/plain 121B [my response] # Tue Oct 04 10:02:58 2016

[rt-users] What is $HideUnsetFieldsOnDisplay?

ing ticket creation? I hoped I could unset a few fields my work will never need, to take away some clutter, such as 'time worked' or the article selection on a ticket reply. Thanks for any explanations. -- Alex Hall Automatic Distributors, IT department ah...@autodist.com - RT 4.4 and RTIR trainin

Re: [rt-users] Customizing with Overlays

Overlay should > be in local/lib/RT/Action/SendEmail_Overlay.pm or just > local/lib/SendEmail_Overlay.pm ?? The former. - Alex - RT 4.4 and RTIR training sessions, and a new workshop day! https://bestpractical.com/training * Boston - October 24-26 * Los Angeles - Q1 2017

Re: [rt-users] Showing tickets for which the user is a CC on the homepage?

e it finds what I want. On Thu, Sep 29, 2016 at 3:45 PM, Alex Hall <ah...@autodist.com> wrote: > Hi all, > Is there any way to get a homepage module to show tickets for whom the > current user is a CC watcher? That is, if Alice CCs Bob on a ticket, Bob > should be able to see it

[rt-users] Showing tickets for which the user is a CC on the homepage?

tickets, the tickets Bob is CCed on should be right on his homepage. I ran across something about custom portlets, but that was for 3.x. Do I need to do that, or is this doable some other way? An easier way? Thanks. -- Alex Hall Automatic Distributors, IT department ah...@autodist.com - RT

[rt-users] Simplifying update history view for tickets?

ton, but as it stands now, all of that is at the very bottom of the page. Thanks in advance, as always, for your patience and ideas. -- Alex Hall Automatic Distributors, IT department ah...@autodist.com - RT 4.4 and RTIR training sessions, and a new workshop day! https://bestpractical.com/

Re: [rt-users] All privileged users have full admin rights?

All, Disregard this message. I'd granted a right to 'everyone' during very early testing, and never revoked it. Classic PICNIC problem if I ever saw one. On Tue, Sep 27, 2016 at 2:01 PM, Alex Hall <ah...@autodist.com> wrote: > Hi all, > Thanks to Matt, I found the priv

[rt-users] All privileged users have full admin rights?

ntrol over the system look, they can make queues and groups, etc. I have an admins group, which is how I make people admins, but these new users aren't members of it. I'm not sure why *everyone* has admin rights. Is there something obvious I've missed (probably)? Thanks. -- Alex Hall Automatic Di

Re: [rt-users] Some users getting CSRF warnings when creating tickets?

domain trying to do action on what it thinks is a different one? I'll have people stick to rt.domain.com and see if that makes a difference. On Tue, Sep 27, 2016 at 8:23 AM, Sean Cwiek <cwi...@mcls.org> wrote: > Hey Alex, > > > > We’ve seen this when users are jumping betwe

Re: [rt-users] Where is the 'privileged' group?

> -m > > On Mon, Sep 26, 2016 at 4:08 PM, Alex Hall <ah...@autodist.com> wrote: > > Hello again, > > I created a user, and he reported later that he'd added himself to the > admin > > group. I was going to do that anyway, but I'm concerned that he had the > &g

[rt-users] Where is the 'privileged' group?

. Now, though, all I can find are my own groups; the un/privileged ones are nowhere to be found. How do I get back to them to remove some rights from the privileged group? Thanks. -- Alex Hall Automatic Distributors, IT department ah...@autodist.com - RT 4.4 and RTIR training sessions

[rt-users] Some users getting CSRF warnings when creating tickets?

on the same network. Any idea why this might be happening? My Nginx log for RT doesn't include anything about this, and my RT log is empty. Thanks. -- Alex Hall Automatic Distributors, IT department ah...@autodist.com - RT 4.4 and RTIR training sessions, and a new workshop day! https

Re: [rt-users] Enabling extensions in RT4.2.8?

Sep 23, 2016 at 4:06 PM, Matt Zagrabelny <mzagr...@d.umn.edu> wrote: > Hey Alex, > > I may have gotten the RTHOME incantation wrong. I just ran the install > on my Debian system and here is the output: > > % cd /tmp > > % wget https://cpan.metacpan.org/authors/id/B/BP/BPS

Re: [rt-users] Enabling extensions in RT4.2.8?

I just now tried the RTHOME suggestion, after which I ran make and make install. I got the exact same error as in my previous message, unfortunately. On Fri, Sep 23, 2016 at 3:43 PM, Alex Hall <ah...@autodist.com> wrote: > I'll run the install again and hope that doing so won't

Re: [rt-users] Enabling extensions in RT4.2.8?

install, but I'm glad it's here now if it illuminates the core problem! And no, I think I missted the RTHOME comment. I'm going to search for it as soon as I send this. On Fri, Sep 23, 2016 at 3:31 PM, Matt Zagrabelny <mzagr...@d.umn.edu> wrote: > On Fri, Sep 23, 2016 at 2:20 PM, Alex Hall <a

Re: [rt-users] Enabling extensions in RT4.2.8?

for RT plugins, so it almost has to be something I'm missing/doing wrong. On Fri, Sep 23, 2016 at 2:49 PM, Matt Zagrabelny <mzagr...@d.umn.edu> wrote: > Hi Alex, > > > On Fri, Sep 23, 2016 at 12:15 PM, Alex Hall <ah...@autodist.com> wrote: > > Sorry for

Re: [rt-users] Enabling extensions in RT4.2.8?

Zagrabelny <mzagr...@d.umn.edu> wrote: > Hi Alex, > > On Fri, Sep 23, 2016 at 7:07 AM, Alex Hall <ah...@autodist.com> wrote: > > Strange... I get an exit code of 255 on my FCGI server with the extension > > enabled. > > Hmmm. Enabling extensions shouldn't be too c

Re: [rt-users] Enabling extensions in RT4.2.8?

don't know if that caused a problem. I don't see any uninstall/remove commands on the plugin's page, but maybe there's a standard way using Perl commands that I don't know? On Thu, Sep 22, 2016 at 3:25 PM, Alex Hall <ah...@autodist.com> wrote: > Thanks for the response. Any thoughts o

Re: [rt-users] Enabling extensions in RT4.2.8?

the existing ones. That's handy. On Thu, Sep 22, 2016 at 2:04 PM, Matt Zagrabelny <mzagr...@d.umn.edu> wrote: > Hi Alex, > > On Thu, Sep 22, 2016 at 12:50 PM, Alex Hall <ah...@autodist.com> wrote: > > Hi all, > > I can't seem to find the instructions for enabling

[rt-users] Enabling extensions in RT4.2.8?

and--hopefully--installed correctly, I just need to "turn it on". The instructions also tell me to clear a "mason/obj" item, but I can't find that anywhere. Thanks. -- Alex Hall Automatic Distributors, IT department ah...@autodist.com - RT 4.4 and RTIR training sessions

[rt-users] what can custom fields do?

field in searches, like "type:problem"? What else can custom fields do, if anything, or are they really only for searching and letting users see details the default RT doesn't include? -- Alex Hall Automatic Distributors, IT department ah...@autodist.com - RT 4.4 and RTIR trainin

Re: [rt-users] Best way to set up test RT instance?

2:50:51PM -0400, Alex Hall wrote: > > Hello all, > > I finally have RT sending out emails on the company's server, so we're > > ready to move forward with testing things and making changes. To that > end, > > I'm wondering how everyone manages testing changes withou

[rt-users] Best way to set up test RT instance?

this, or do people just manually repeat the work they did on the test system on the live one? I'm not talking about source code changes, but, say, a new ticket type or SLA. Thanks for any thoughts. -- Alex Hall Automatic Distributors, IT department ah...@autodist.com - RT 4.4 and RTIR training

[rt-users] RT on Debian not including from info in outgoing emails

emails, it looks to be doing the same thing, which explains my problem. Has anyone ever seen this happen? How do I get RT to properly insert the correct queue's email address into outgoing emails? I must be missing something simple. Thanks. -- Alex Hall Automatic Distributors, IT department ah

[rt-users] Changing logo, and viewing *all* tickets?

Hello all, A couple questions from my boss that I don't know how to answer: can I change the logo and link that appears at the top of all RT pages? He wants it to be our logo and the link to go to our homepage. The other question is about viewing tickets. As the head of the company, he wants,

Re: [rt-users] Database again stuck at SQLite?

Thank you! It's working now, and I see what you mean about the rt4-db-* package installations. RT is finally running on our new server! On Wed, Sep 14, 2016 at 10:02 AM, Martin Wheldon < martin.whel...@greenhills-it.co.uk> wrote: > Hi Alex, > > I've not run a Debian packaged ins

Re: [rt-users] Database again stuck at SQLite?

. On Tue, Sep 13, 2016 at 4:23 PM, Alex Hall <ah...@autodist.com> wrote: > Just a quick update. I've now tried changing the port and database > username, then re-applying the settings with update-rt-siteconfig. They > change just fine. Yet, the error in the log is still regarding SQLite3

Re: [rt-users] Database again stuck at SQLite?

the setting is right, but RT refuses to use it. Please, if anyone knows how to troubleshoot this or re-run the initial database setup, let me know. Thanks. On Tue, Sep 13, 2016 at 7:07 AM, Alex Hall <ah...@autodist.com> wrote: > Hello all, > I emailed last week asking a lot of questions, am

[rt-users] Database again stuck at SQLite?

Hello all, I emailed last week asking a lot of questions, among them how to get my RT installation over to MySQL instead of SQLite3. Having moved to a company server, I'm again configuring RT, and I'm again stuck here. During the install, I accidentally hit enter at the database prompt rather

Re: [rt-users] Apt source for RT dependencies?

! On Mon, Sep 12, 2016 at 4:01 PM, Alex Hall <ah...@autodist.com> wrote: > To my very inexperienced eye, nothing stands out between the two servers. > I also had a look at sources.list for both, and the only difference I see > is in the mirrors. One has no mirrors selected, b

Re: [rt-users] Apt source for RT dependencies?

. On Mon, Sep 12, 2016 at 3:42 PM, Landon Stewart <lstew...@internap.com> wrote: > > On Sep 12, 2016, at 12:39 PM, Alex Hall <ah...@autodist.com> wrote: > > When I issue the command you suggested: > Can't open perl script: no such file or directory > Something

Re: [rt-users] Apt source for RT dependencies?

ficult later. I would follow the > instructions exactly as they are written by BestPractical from the .tar.gz > on their site. One thing you can do to make life a little easier before > doing that however is to install the CPAN bundle with perl. > > On Sep 12, 2016, at 12:29 PM, Al

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