Re: [rt-users] RT 4 on Amazon EC2

I found a work around, instead of Apache I use NGINX and that works. Little did I know that sending mail from an EC2 instance is problematic to say the least. Thanks all for your help. On Tue, Feb 21, 2017 at 2:11 PM, François Meehan wrote: > Hi, > > I have restored a

Re: [rt-users] RT 4 on Amazon EC2

On Feb 22, 2017, at 4:09 AM, Peter Nikolaidis > wrote: Sorry- too quick with the send button. I did have to add a separate swap partition because my instance was indeed running out of memory. I also was not able to quickly get fcgi working,

Re: [rt-users] RT 4 on Amazon EC2

Sorry- too quick with the send button. I did have to add a separate swap partition because my instance was indeed running out of memory. I also was not able to quickly get fcgi working, so I just moved on with standard Apache2. I am using the Amazon Ubuntu AMI. Peter -- Peter Nikolaidis,

Re: [rt-users] RT 4 on Amazon EC2

Hi François, I just recently moved back to RT after three years of coping with ConnectWise and Autotask. I am presently running RT/Apache on a t2 nano and Postgres on another t2 nano instance. I have not noticed the behavior you reported, but have noticed that, sometime in the last week or so,

Re: [rt-users] RT 4 on Amazon EC2

I had this issue the other day using Amazon Linux AMI. Stand alone server would run, but httpd would spike to 100+% cpu, no error, no logs, no output.. eventually I gave up and used the Centos7 AMI, worked like a dream first time. I now run rt4 in aws. Andrew Huddleston On 22 Feb 2017, at

Re: [rt-users] RT 4.x multi-instances

On Sat, 14 Mar 2015 13:30:54 -0400 Gaston Huot gas...@huot.me wrote: Hello. Is there something new about running 2 RT-4.x instances on the same installation ? Most comments are quite outdated, including the wiki. Someone doing it using version 4.x ? Just install into two directories and

Re: [rt-users] RT 4.x multi-instances

Hello! We are running two instances of RT (4.2.9 with MySQL) as two completely separated installs (the installation is done in two different directories). Access is separated through Apache Alias configuration. We haven't had problems in the past, all is working fine... BR, Markus

Re: [rt-users] RT 4 Translation problem

2013/1/22 Kevin Falcone falc...@bestpractical.com: On Mon, Jan 21, 2013 at 09:51:55AM +0100, Jan Niezbędny wrote: On 10/31/2012 12:58 PM, trs wrote: This is a bug; those saved search names aren't properly localized in the source. Sorry for the hassle. I opened a bug for you:

Re: [rt-users] RT 4 Translation problem

On Mon, Jan 21, 2013 at 09:51:55AM +0100, Jan Niezbędny wrote: On 10/31/2012 12:58 PM, trs wrote: This is a bug; those saved search names aren't properly localized in the source. Sorry for the hassle. I opened a bug for you: http://issues.bestpractical.com/Ticket/Display.html?id=21377 Is It

Re: [rt-users] RT 4 Translation problem

Hi Jan, make sure you didn't forget to clear the Mason cache (/path to your rt/var/mason_data/obj). I also forget it sometimes and wonder why my German translations won't work. ;) Hope this helps! Have a nice evening! declaya -- View this message in context:

Re: [rt-users] RT 4 Translation problem

On Wed, Oct 31, 2012 at 10:43:10AM -0700, declaya wrote: make sure you didn't forget to clear the Mason cache (/path to your rt/var/mason_data/obj). I also forget it sometimes and wonder why my German translations won't work. ;) If folks have translation updates, it'd be awesome to have

Re: [rt-users] RT 4 Translation problem

On 10/31/2012 08:32 AM, Jan Niezbędny wrote: I wanna translate a few english names to polish and it goes quite good. But i have problem to translate words from user-settings-seaved searches-My Tickets, Unowned Tickets and Bookmarket Tickets. I found one of them in right file with polish

Re: [rt-users] RT 4 Upgrade Slow Performance - CustomFields?

On Fri, Jun 1, 2012 at 12:07 AM, Nathan Baker bak...@gmail.com wrote: Thanks Kenn, I checked and didn't see any permissions globally set for everyone, except the Create Ticket right is set for Everyone on each of our queues. I made a few more changes though and am considering the problem

Re: [rt-users] RT 4 Upgrade Slow Performance - CustomFields?

Ruslan, I agree with your recommendation in general for most installations, especially ones larger than ours. I don't think increasing the KeepAliveTimeout is necessary anymore now that I fixed the swapping issue, because the initial page load does not take a long time anymore. However, for our

Re: [rt-users] RT 4 Upgrade Slow Performance - CustomFields?

Thanks Kenn, I checked and didn't see any permissions globally set for everyone, except the Create Ticket right is set for Everyone on each of our queues. I made a few more changes though and am considering the problem fixed at this point. I found that the system was doing a lot of memory

Re: [rt-users] RT 4 Upgrade Slow Performance

I saw this too. Since it seems to be SelectOwner that's slow (it was for me too - I have several hundred privileged users on our RT) the thing I did to fix it was to set the appropriate option in RT_SiteConfig to use a text box with the new autocomplete rather than the drop down. It's both

Re: [rt-users] RT 4 Upgrade Slow Performance - CustomFields?

On Wed, May 30, 2012 at 6:37 PM, Nathan Baker bak...@gmail.com wrote: I'm going to try and separate this thread since my issue doesn't seem to be related to the Search page or the SelectOwner field.  Using the Mason Profiler did give me some info though, it looks like it might be due to some

Re: [rt-users] RT 4 Upgrade Slow Performance - CustomFields?

Ruslan, I actually started the other thread, so my details are in the first post. That thread was sort of hijacked (no big deal) and getting messy, so I wanted to separate them. I'm using Postgresql, not MySQL, and had already turned on the SQL statement log and all queries seemed to be

Re: [rt-users] RT 4 Upgrade Slow Performance - CustomFields?

On Wed, May 30, 2012 at 7:53 PM, Nathan Baker bak...@gmail.com wrote: Ruslan, I actually started the other thread, so my details are in the first post.  That thread was sort of hijacked (no big deal) and getting messy, so I wanted to separate them.  I'm using Postgresql, not MySQL, and had

Re: [rt-users] RT 4 Upgrade Slow Performance - CustomFields?

Ruslan, I wasn't aware that sessions had to be cleared, but now that you mentioned it I looked and there were almost 10k sessions in our table. I cleared that out and it does not seem to be slow in that section anymore. I've also added that command to crontab to run daily. It seems much better

Re: [rt-users] RT 4 Upgrade Slow Performance - CustomFields?

Ruslan, I guess what I was getting at is I don't think the SQL queries are the problem here. The sum (by using your perl code) was 0.324813 seconds, much less than 4 seconds. I'm still trying different Apache settings, Postgresql settings, etc., but here's a different way to explain the issue:

Re: [rt-users] RT 4 Upgrade Slow Performance - CustomFields?

Okay...just an update. This is definitely directly tied to the Apache KeepAliveTimeout setting. The default was 15 seconds for my installation, and if I change it to 10 seconds or 60 seconds that is exactly how long of a wait is required to make it slow again. So from here it looks like the

Re: [rt-users] RT 4 Upgrade Slow Performance - CustomFields?

Nathan, It could be caused by granting wholesale permissions Globally for everyone to Queues/Tickets and Custom Fields and that would make RT spend a lot of time checking for permissions. just a thought. Kenn On Wed, May 30, 2012 at 7:37 AM, Nathan Baker bak...@gmail.com wrote: I'm going to

Re: [rt-users] RT 4 Upgrade Slow Performance

Hi, Probably next step would be Mason profiler. It's described in RT_Config.pm. Once you know where WebUI is slow return back. On Wed, May 30, 2012 at 12:32 AM, Nathan Baker bak...@gmail.com wrote: Hello Everyone, We've upgraded from RT 3.8.8 with MySQL to RT 4.0.5 (debian package) with

Re: [rt-users] RT 4 Upgrade Slow Performance

On May 29, 2012, at 4:32 PM, Nathan Baker wrote: Hello Everyone, We've upgraded from RT 3.8.8 with MySQL to RT 4.0.5 (debian package) with Postgresql, and are having some performance issues with the web interface. I've searched the list archives and Google, and haven't been able to find

Re: [rt-users] RT 4 Upgrade Slow Performance

On May 29, 2012, at 4:54 PM, Darren Nickerson wrote: We're seeing similar performance regression after an upgrade from 4.0.0rc5 to 4.0.5. I just loaded a very short ticket for the first time, it took 16 seconds. I did a reload on the page, and it took less than 2 seconds. I also went to

Re: [rt-users] RT 4 Upgrade Slow Performance

On Wed, May 30, 2012 at 1:42 AM, Darren Nickerson dar...@dazza.org wrote: On May 29, 2012, at 4:54 PM, Darren Nickerson wrote: We're seeing similar performance regression after an upgrade from 4.0.0rc5 to 4.0.5. I just loaded a very short ticket for the first time, it took 16 seconds. I did

Re: [rt-users] RT 4 Upgrade Slow Performance

On May 29, 2012, at 5:56 PM, Ruslan Zakirov wrote: How many users do you have in the owner dropdown in search builder? Only 10. And the next time I load this page (and with each attempt immediately after) the number is much healthier: =Mason= localhost -

Re: [rt-users] RT 4 Upgrade Slow Performance

Ruslan, Thank you, that provided some great info. I'm wondering if my issue (or one of them) is from our custom fields. There is one spot where it consistently takes a couple seconds: =Mason= localhost - /Ticket/Elements/ShowCustomFields {{{ =Mason= localhost - /Elements/ShowCustomFields {{{

Re: [rt-users] RT 4 and IE8 : text overlap

On 04/11/2012 04:25 AM, L B wrote: I found a bug in the template with IE8, see attached. Not sure if it's known and how to fix it. It works in Chrome. The zebra striping of transactions looks off there. Are you filtering the history in any way? Please send the HTML source of the page you

Re: [rt-users] RT 4 and IE8 : text overlap

Actually I can't find again this ticket :-) I'll update this thread if I stumble upon another weird display like this one. -- L.B.

Re: [rt-users] RT 4 Approvals?

On Wed, Feb 01, 2012 at 11:43:29AM -0500, Jeff Blaine wrote: Where might I find information on the per-queue setting for Workflow which has a choice called Approval What is the idea? Where is it explained? How does one make use of it? I converted a test queue to use the Approval

Re: [rt-users] RT 4 Approvals?

The Lifecycle (I'm not sure where Workflow came from) field on a Queue changes which statuses are available in that queue. Changing a random queue from default to approval doesn't turn it into an Approval queue. That Lifecycle is only intended to be used on the ___Approvals queue and there's a

Re: [rt-users] RT 4 Approvals?

On Wed, Feb 01, 2012 at 03:39:45PM -0500, Jeff Blaine wrote: The Lifecycle (I'm not sure where Workflow came from) field on a Queue changes which statuses are available in that queue. Changing a random queue from default to approval doesn't turn it into an Approval queue. That Lifecycle is

Re: [rt-users] RT 4 user's password encryption

On Tue, Jan 24, 2012 at 22:25, Dalal, Kamber Z kamber.da...@verizon.com wrote: All, What is the encryption used for the RT 4 privileged user's password in MySQL?   It is a new RT4 database. RT4 uses salted SHA512. Take a look at IsPassword in lib/RT/User.pm. We were able to log on to other

Re: [rt-users] RT 4 ExternalAuth with AD Problems

On Thu, Dec 15, 2011 at 03:09:38PM -0600, Shawn Green wrote: 'RealName You're missing a closing quote at the end of this line, which breaks attr_map -kevin pgpdy9l6WmAZP.pgp Description: PGP signature RT Training Sessions

Re: [rt-users] RT 4 - install on Debian Squeeze

Hi, After redoing the installation steps the cpan part became quite a bit bigger lol I never imagined that I did that much but heres a list of all the manual installations that I've made using cpan. I also forgot to make a link for apache from sites-available to sites-enabled, but I hope most of

Re: [rt-users] RT 4 - install on Debian Squeeze

Hi, This topic might have been closed but I just want to reply with my Debian Squeeze installation steps. The steps are basically describing the installation from scratch while installing RT4 manually. The advantage here is that you can follow the RT releases instead of waiting for the Debian

Re: [rt-users] RT 4 - install on Debian Squeeze

On Wed, 18 May 2011 23:08:59 +0200 Alexander Finger a...@genevainformation.ch wrote: If you want to keep your install clean, try to install the necessary modules using apt-get instead of using fixdeps. Good advice. Here are some oneliners from my personal notes on installing RT. These

Re: [rt-users] RT 4 - install on Debian Squeeze

That's so nice, but too late. I struggled one by one. Oh well, this should be in the wiki or somewhere easier to find. Thanks, debian is great. G. On 25/05/2011 5:41 PM, Vegard Vesterheim wrote: On Wed, 18 May 2011 23:08:59 +0200 Alexander Fingera...@genevainformation.ch wrote: If you

Re: [rt-users] RT 4 - install on Debian Squeeze

Hi, I installed these modules using apt-get - thought it might be useful for someone else: libwww-perl libtext-template-perl libhtml-mason-perl libnet-cidr-perl libfcgi-perl libjson-perl libfcgi-procmanager-perl libdbix-searchbuilder-perl libemail-address-perl libhtml-scrubber-perl

Re: [rt-users] RT 4 - install on Debian Squeeze

On Thu, May 19, 2011 at 00:10, Gilbert Rebeiro gilb...@dido.ca wrote: Thanks Alex, That's what I would like to do, does anyone have a list of deps that are available under squeeze? You can grab the RT4 source, run configure, then do: make testdeps That will tell you the modules you

Re: [rt-users] RT 4 - install on Debian Squeeze

On 05/18/2011 04:38 PM, Gilbert Rebeiro wrote: Are there any instructions to install RT 4 on Debian Squeeze? There is not yet a Debian package for RT 4, but you can easily install from source using the README and docs/ included with the official tarball. Thomas

Re: [rt-users] RT 4 - install on Debian Squeeze

If you want to keep your install clean, try to install the necessary modules using apt-get instead of using fixdeps. rgds Alex On Wed, May 18, 2011 at 10:38 PM, Gilbert Rebeiro gilb...@dido.ca wrote: Hi, Are there any instructions to install RT 4 on Debian Squeeze? Thanks, Gilbert. --

Re: [rt-users] RT 4 - install on Debian Squeeze

Thanks Alex, That's what I would like to do, does anyone have a list of deps that are available under squeeze? Thanks, Gilbert. On 18/05/2011 5:08 PM, Alexander Finger wrote: If you want to keep your install clean, try to install the necessary modules using apt-get instead of using fixdeps.

Re: [rt-users] RT 4 - install on Debian Squeeze

On Wed, 18 May 2011 23:08 +0200, Alexander Finger a...@genevainformation.ch wrote: If you want to keep your install clean, try to install the necessary modules using apt-get instead of using fixdeps. For our RT install, I found some Perl packages were too old or missing from Debian

Re: [rt-users] RT 4 - status report

On Mar 20, 2009, at 1:13 PM, Ruslan Zakirov wrote: If your crontool fails to write into file log then it's your mistake. File log is not designed to be used in production, use syslog and/or screen logging. I never said file log. That was easy to solve. I can set rights on a file log. The

Re: [rt-users] RT 4 - status report

On Mar 20, 2009, at 9:29 AM, Jesse Vincent wrote: At the same time, we've moved RT from its own homegrown application framework to Jifty, Best Practical's next-generation web application platform. Jifty brings with it all sorts of new features which make it easier to build out web services

Re: [rt-users] RT 4 - status report

That's good. Would this change improve the ability to run RT in a virtual server environment, instead of having to pretty much commit an entire machine to it? The number of things which must be done by root which don't actually need root permissions, and could run under a more

Re: [rt-users] RT 4 - status report

On Mar 20, 2009, at 10:28 AM, Jesse Vincent wrote: That's good. Would this change improve the ability to run RT in a virtual server environment, instead of having to pretty much commit an entire machine to it? The number of things which must be done by root which don't actually need root

Re: [rt-users] RT 4 - status report

At the same time, we've moved RT from its own homegrown application framework to Jifty, Best Practical's next-generation web application platform. Jifty brings with it all sorts of new features which make it easier to build out web services and web applications with less code and easier

Re: [rt-users] RT 4 - status report

On Fri, Mar 20, 2009 at 12:32:44PM -0700, Tom Lahti wrote: At the same time, we've moved RT from its own homegrown application framework to Jifty, Best Practical's next-generation web application platform. Jifty brings with it all sorts of new features which make it easier to build out

Re: [rt-users] RT 4 - status report

On Fri, Mar 20, 2009 at 9:05 PM, Jo Rhett jrh...@netconsonance.com wrote: On Mar 20, 2009, at 10:28 AM, Jesse Vincent wrote: That's good.  Would this change improve the ability to run RT in a virtual server environment, instead of having to pretty much commit an entire machine to it?   The

RE: [rt-users] RT 4 (and online text-processing)

There's something interesting to be found on CPAN. Although it doesn't address the use case you're requesting directly, think of it as a technology demo. http://search.cpan.org/~jesse/RT-TicketWhiteboard-1.7/ thank you for this interesting suggestion - I am going to test it (not

RE: [rt-users] RT 4 [Draft tickets]

At Friday 6/1/2007 09:40 AM, Robert Grasso wrote: oh well, I am very late with my answer, but I had this thought right now : so I don't know if this request has been submitted already : my users would deeply appreciate being able to temporarily SAVE a draft ticket, just to protect against a

RE: [rt-users] RT 4 [Draft tickets]

-Original Message- From: Stephen Turner [mailto:[EMAIL PROTECTED] Sent: Wednesday, June 06, 2007 3:29 PM To: Robert Grasso; Jesse Vincent; RT Users Subject: RE: [rt-users] RT 4 [Draft tickets] At Friday 6/1/2007 09:40 AM, Robert Grasso wrote: oh well, I am very late with my answer, but I

RE: [rt-users] RT 4 [Draft tickets]

At Wednesday 6/6/2007 10:43 AM, Robert Grasso wrote: Hello Steven, very nice workaround ! until we get a pure Ajax online editor (!) I am going to test this trick - this might interest some people here. As I did not test these text areas before, I did not guess there was a Save button !

Re: [rt-users] RT 4

[Thanks for not cc'ing me explicitly, one copy via the list will do just fine.] well, whether it sucks or not, when you give your staff access to some software, they begin using it, that's all - then when you detect weaknesses in the soft, As far as I can see, the weakness, as you call it, is

RE: [rt-users] RT 4

I don't know about you and/or your users, but I practically never use the RT web interface to answer tickets - I use email nearly 100% of the time, precisely because I have much better tools available for writing email (including, but not limited to, support for temporary saves and therefore

Re: [rt-users] RT 4

Robert Grasso wrote: Microsoft has accustomed so many people to consider that IT IS this colorful window with buttons and the mouse, now KDE and Gnome go this way too (Gnome is hiding every possible technical aspect it can - it's a pain to me and geeks and a joy for non-IT people). I can hear

RE: [rt-users] RT 4 (and online text-processing)

Ignoring the obvious fact that you responded to an honest question about desired features with an honest request for a feature, I fear you are faced with an insurmountable problem: RT isn't client-based, and therefore has no interesting offline mode. Outlook works the way it does because

Re: [rt-users] RT 4 (and online text-processing)

More : what about Google text processing (formerly Writely) ? here we have all required features, bells and whistles, and everything is online, not offline ! when I click on File-Save, my document is saved onto their servers, not on my local disk. Hey Jesse : I DON'T expect that you embed a

RE: [rt-users] RT 4

And so, yes, they DO type their answers into RT - and if some of them don't when they are afraid of losing a long email, they are angry against RT : RT supplies an input field, so well, it must supply the usual comfort functions supplied by MS-Outlook. This seems obvious to them. I don't

Re: [rt-users] RT 4 (and online text-processing)

More : what about Google text processing (formerly Writely) ? here we have all required features, bells and whistles, and everything is online, not offline ! when I click on File-Save, my document is saved onto their servers, not on my local disk. Hey Jesse : I DON'T expect that you embed a

RE: [rt-users] RT 4

my users would deeply appreciate being able to temporarily SAVE a draft ticket, just to protect against a power shortage, sudden interruptions, and such; Writing ticket responses in the web interface sucks. Just use email instead so you get the facilities of whatever email client you're

Re: [rt-users] RT 4

my users would deeply appreciate being able to temporarily SAVE a draft ticket, just to protect against a power shortage, sudden interruptions, and such; Writing ticket responses in the web interface sucks. Just use email instead so you get the facilities of whatever email client you're

RE: [rt-users] RT 4

oh well, I am very late with my answer, but I had this thought right now : so I don't know if this request has been submitted already : my users would deeply appreciate being able to temporarily SAVE a draft ticket, just to protect against a power shortage, sudden interruptions, and such; I

Re: [rt-users] RT 4

my users would deeply appreciate being able to temporarily SAVE a draft ticket If they're using firefox, I can recommend the Save Text Area extension, it's got save to, and load from file, as well as autosave. Cheers ___

RE: [rt-users] RT 4

Subject: Re: [rt-users] RT 4 my users would deeply appreciate being able to temporarily SAVE a draft ticket If they're using firefox, I can recommend the Save Text Area extension, it's got save to, and load from file, as well as autosave. Cheers

Re: [rt-users] RT 4

On Fri, 2007-05-25 at 11:31 +0930, Tom Lanyon wrote: RT is currently *not* a customer database, it is a ticketing system. We are getting pressured to move to systems like NetSuite or SugarCRM because they have built in ticketing systems providing similar functionality to RT and also

RE: [rt-users] RT 4

-users@lists.bestpractical.com Subject: Re: [rt-users] RT 4 On Fri, 4 May 2007, Mathew Snyder wrote: * Spam!!! So, you want RT to send spam? ;) Some of the suggestions presented in this conversation would actually lead to that. If RT were to contain a moderation system and send anything

Re: [rt-users] RT 4

On May 29, 2007, at 12:55 PM, Justin Brodley wrote: Out of curiosity has anyone at Best Practical evaluated the suggestions and determined feasibility of any of these suggestions. We've certainly paid keen attention to what folks are looking for. And what users are actually doing impacts

Re: [rt-users] RT 4

On Fri, 4 May 2007, Mathew Snyder wrote: * Spam!!! So, you want RT to send spam? ;) Some of the suggestions presented in this conversation would actually lead to that. If RT were to contain a moderation system and send anything in response to Rejected tickets, the rejection notices would

Re: [rt-users] RT 4

We are also looking at SugarCRM (and it's ability to work with the Asterisk PBX). Rather than build CRM features into RT, it would be nice (for us) to have RT integrate with SugarCRM as an optional/stronger replacement for the SugarCRM ticket system. We like RT, and as others have expressed

Re: [rt-users] RT 4

We are also looking at SugarCRM (and it's ability to work with the Asterisk PBX). Rather than build CRM features into RT, it would be nice (for us) to have RT integrate with SugarCRM as an optional/stronger replacement for the SugarCRM ticket system. I'm all for a better API, for exactly

Re: [rt-users] RT 4

On 02/05/2007, at 3:24 AM, Jesse Vincent wrote: If, for the sake of argument, Best Practical were to rewrite RT, what would you want to see in the new product? Think big. Jesse Whilst we haven't had anything wrong with RT, the 'powers from above' are evaluating other products and

Re: [rt-users] RT 4

Tom Lanyon wrote: On 02/05/2007, at 3:24 AM, Jesse Vincent wrote: If, for the sake of argument, Best Practical were to rewrite RT, what would you want to see in the new product? Think big. Jesse Whilst we haven't had anything wrong with RT, the 'powers from above' are evaluating other

RE: [rt-users] RT 4

-Original Message- From: [EMAIL PROTECTED] [mailto:rt-users- [EMAIL PROTECTED] On Behalf Of Mathew Snyder Sent: Thursday, May 24, 2007 8:40 PM To: Tom Lanyon Cc: RT Users Subject: Re: [rt-users] RT 4 Tom Lanyon wrote: On 02/05/2007, at 3:24 AM, Jesse Vincent wrote

Re: [rt-users] RT 4

On 25/05/2007, at 11:10 AM, Mathew Snyder wrote: - Customer database and the ability to track tickets per customer But this is what RT does anyway RT is currently *not* a customer database, it is a ticketing system. We are getting pressured to move to systems like NetSuite or SugarCRM

Re: [rt-users] RT 4

On 25/05/2007, at 11:27 AM, Kelly F. Hickel wrote: No, it doesn't. It tracks by a user. Customers (often) have many users. This is (to me) the same thing as discussed in the Customer Centric RT thread recently. For instance, our customers may have several installations of our product, on

RE: [rt-users] RT 4

- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Tom Lanyon Sent: Thursday, May 24, 2007 10:02 PM To: Mathew Snyder Cc: RT Users Subject: Re: [rt-users] RT 4 On 25/05/2007, at 11:10 AM, Mathew Snyder wrote: - Customer database and the ability to track tickets per customer

Re: [rt-users] RT 4

The ability to customize the colors easily from the Configuration menu. Mathew Keep up with me and what I'm up to: http://theillien.blogspot.com Jesse Vincent wrote: If, for the sake of argument, Best Practical were to rewrite RT, what would you want to see in the new product? Think big.

RE: [rt-users] RT 4

source stuff and Perl-based software in particular... -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Mathew Snyder Sent: Friday, May 18, 2007 2:20 AM To: Jesse Vincent Cc: RT Users Subject: Re: [rt-users] RT 4 The ability to customize the colors easily from

Re: [rt-users] RT 4

Using Nagios as an example. Its written also in Perl, but there's a Java port which basically eliminates the installation completely. Download a bunch JARs and fire up Java. If there was a port of RT in Java - this would do wonders for the adoption rate. Many big corporation don't allow open

RE: [rt-users] RT 4

the official channels precisely because of the install process. Sal. -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Bob Goldstein Sent: Friday, May 18, 2007 9:57 AM To: RT Users Subject: Re: [rt-users] RT 4 Using Nagios as an example. Its written also in Perl

RE: [rt-users] RT 4

:[EMAIL PROTECTED] Sent: Friday, May 18, 2007 2:16 PM To: Baytalskiy, Sal Cc: RT Users Subject: Re: [rt-users] RT 4 Ah, I would like to disagree with part of your post regarding who Nagios is written ; Nagios is written in C. It has a built in perl interpreter to run plugins that are written

Re: [rt-users] RT 4

-users] RT 4 The ability to customize the colors easily from the Configuration menu. Mathew Keep up with me and what I'm up to: http://theillien.blogspot.com Jesse Vincent wrote: If, for the sake of argument, Best Practical were to rewrite RT, what would you want to see in the new

RE: [rt-users] RT 4

] On Behalf Of Mathew Snyder Sent: Friday, May 18, 2007 2:20 AM To: Jesse Vincent Cc: RT Users Subject: Re: [rt-users] RT 4 The ability to customize the colors easily from the Configuration menu. Mathew Keep up with me and what I'm up to: http://theillien.blogspot.com Jesse Vincent wrote

RE: [rt-users] RT 4

I wish you were right... -Original Message- From: Matthew Keller [mailto:[EMAIL PROTECTED] Sent: Friday, May 18, 2007 8:36 PM To: Baytalskiy, Sal Cc: Mathew Snyder; Jesse Vincent; RT Users Subject: RE: [rt-users] RT 4 Please don't translate YOUR company/woes to many big corporation

OT: Open Minds in IT IN CA: was (Re: [rt-users] RT 4)

Baytalskiy, Sal wrote: I wish you were right... [snip] It certainly hasn't been my experience. My bosses really like it when I make something happen and it doesn't cost them much of anything but my time. Certainly, my bosses aren't open source zealots. We are an Oracle shop. But ever

Re: OT: Open Minds in IT IN CA: was (Re: [rt-users] RT 4)

Original Message Subject: Re: OT: Open Minds in IT IN CA: was (Re: [rt-users] RT 4) Date: Fri, 18 May 2007 21:06:12 -0700 From: Andrew Redman [EMAIL PROTECTED] To: Robert G. Werner

RE: Open Minds in IT IN CA: was (Re: [rt-users] RT 4)

-minded. Out here, in NY, its just not like that...unfortunately... -Original Message- From: Robert G. Werner [mailto:[EMAIL PROTECTED] Sent: Friday, May 18, 2007 11:57 PM To: Baytalskiy, Sal Cc: Matthew Keller; RT Users Subject: OT: Open Minds in IT IN CA: was (Re: [rt-users] RT 4

RE: OT: Open Minds in IT IN CA: was (Re: [rt-users] RT 4)

: Re: OT: Open Minds in IT IN CA: was (Re: [rt-users] RT 4) Original Message Subject:Re: OT: Open Minds in IT IN CA: was (Re: [rt-users] RT 4) Date: Fri, 18 May 2007 21:06:12 -0700 From: Andrew Redman mailto:[EMAIL PROTECTED] [EMAIL PROTECTED

Re: [rt-users] RT 4

In case you are still collecting .. some of my suggestions may already been stated so apology for duplicates; 1- group unprivileged users (so each member of that group can view the group tickets) 2- more reports built in, sla related,first response time/active ticket life (not stalled time

Re: [rt-users] RT 4

In case you are still collecting .. some of my suggestions may already been stated so apology for duplicates; 1- group unprivileged users (so each member of that group can view the group tickets) This one puzzles me. I think others have mentioned it, so I want to comment. In RT, privileged

Re: [rt-users] RT 4

Alle 19:31, martedì 8 maggio 2007, [EMAIL PROTECTED] ha scritto: I also want to be able to setup the MTA configuration from within the GUI. I think this is not a good idea: in an heavy duty environment, MTAs simply are on different servers then webinterface. Also MTAs configuration is a

Re: [rt-users] RT 4

On Fri, 4 May 2007, Brian Gallew wrote: Scott Courtney wrote: 3. Active Directory interface/native integration - This is a biggie. NOBODY want's / needs an extra user ID / password combo to remember. -1 on Active Directory integration; +1 on Kerberos integration that *also*

Re: [rt-users] RT 4

On Dienstag 01 Mai 2007, Jesse Vincent wrote: If, for the sake of argument, Best Practical were to rewrite RT, what would you want to see in the new product? Think big. Jesse Hi, I would like to be able to run several RT instances with mod_perl and one installation. Better docs :-)

RE: [rt-users] RT 4

If, for the sake of argument, Best Practical were to rewrite RT, what would you want to see in the new product? Think big. Reiterate what some others have stated: 1. Better Reporting - Average ticket close time by tech, closed tickets by tech, top 10 requestors,

Re: [rt-users] RT 4

On Friday 04 May 2007 10:32, Maloney, Michael wrote: 2. Rights Management - I have the book (RT Essentials), and sometimes still confused (lots of trial and error). +1 on this. It would be great to have something like RTx::RightsMatrix in core RT. 3. Active Directory interface/native

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