Hi Can some one give me some reference at least :(
Thanks and Regards
From: Asanka Gunasekera asanka_gunasek...@yahoo.co.uk
To: rt-users@lists.bestpractical.com rt-users@lists.bestpractical.com
Sent: Tuesday, 10 July 2012, 13:07
Subject: user rights for
Good morning,
one of our customer sent mistakenly ~50 out-of-office-replies to one
ticket (great ...) L
Any idea to delete parts of a ticket ? I tried with shredder, but I
don't want to delete whole ticket
Cheers - Michael
On Thu, Jul 12, 2012 at 11:30 AM, Michael Polenske
michael.polen...@skm-skyline.de wrote:
Good morning,
one of our customer sent mistakenly ~50 out-of-office-replies to one ticket
(great …) L
Any idea to delete parts of a ticket ? I tried with shredder, but I don’t
want to delete whole
Hi I am using RT 4 and I need to add new column that would show all resolved
ticket count to quick Search and I could not find any place that would give
me some step by step instruction how to do this
Can some one point me how do this
Thanks and Regards
On Tue, Jul 10, 2012 at 10:37 AM, Asanka Gunasekera
asanka_gunasek...@yahoo.co.uk wrote:
Hi I am having 3 issues in user permissions
1. When I try to create a ticket as minimum privileged user on a queue
I can see and select the “status” and the “owner” under Basics. How can I
hide this
On Thu, Jul 12, 2012 at 2:26 PM, Asanka Gunasekera
asanka_gunasek...@yahoo.co.uk wrote:
Hi I am using RT 4 and I need to add new column that would show all resolved
ticket count to quick Search and I could not find any place that would
give me some step by step instruction how to do this
Can
On Thu, Jul 12, 2012 at 12:26:09PM +0100, Asanka Gunasekera wrote:
Hi I am using RT 4 and I need to add new column that would show all resolved
ticket count to quick Search and I could not find any place that would give
me some step by step instruction how to do this
Can some one point me
Has anyone on this listed tried to shibboleth with RT4? There is some
information on a couple of different ways to integrate RT 3 with
Federated logins and even the very old CPAN module,
RT-Authen-Federation, but I haven't been able to find any info about
anyone having done it with RT4.
I
If you have the indexing set up (which I highly recommend because it's crazy
fast comparatively). Why not make a saved search (public or private) and attach
it to a dashboard. If you need multiple ones per queue. You would need
several. But you'd only have to make them once.
May not work for
On Thu, Jul 12, 2012 at 09:31:34AM -0500, Andy Fleming wrote:
Has anyone on this listed tried to shibboleth with RT4? There is
some information on a couple of different ways to integrate RT 3
with Federated logins and even the very old CPAN module,
RT-Authen-Federation, but I haven't been
Hello,
Is there a way/example of how to get a list of queues, owners, status
using the Perl API?
I want to cycle through making a list counts for each owner
and queue by status.
Thanks Richard
---
Dr. Richard G. McMahon|
Hello all.
I have temporary custodianship over our RT server and would like to implement
some sort of simple script backup system.
I'm planning on just dumping a copy of the database onto our backup server but
what other files should I tar and move off the host? I am not very familiar
with
Hi Kevin,
I think it's enough to back up:
- etc/ containing RT's config files
- local/ containing all the extensions you added and your own customizations
Regards
Inizio: rt-users-boun...@lists.bestpractical.com
On Thu, Jul 12, 2012 at 7:58 PM, Richard McMahon r...@ast.cam.ac.uk wrote:
Hello,
Is there a way/example of how to get a list of queues, owners, status using
the Perl API?
I want to cycle through making a list counts for each owner
and queue by status.
You want count tickets groupped by
Hi,
I am doing some ASCII perl reports and one of the options is to supply
the queue name. I want to be able to get a list of the queues that
are available as an input check.
r.
On Thu, 12 Jul 2012, Ruslan Zakirov wrote:
Date: Thu, 12 Jul 2012 21:30:15 +0300
From: Ruslan Zakirov
On Thu, Jul 12, 2012 at 06:13:56PM +, Scotto Alberto wrote:
I think it's enough to back up:
- etc/ containing RT's config files
- local/ containing all the extensions you added and your own customizations
/opt/rt4 is pretty tiny, you should back the whole thing up (ignoring
var/mason_data/
A small add: I assumed that all your customizations were made following
official guidelines, i.e. putting everything under local/ path. If you are
unsure, include lib/ directory in your backup.
Moreover, here are two semi-official backup scripts:
http://requesttracker.wikia.com/wiki/BackupRTDB
On 07/12/2012 11:44 AM, Scotto Alberto wrote:
Moreover, here are two semi-official backup scripts:
http://requesttracker.wikia.com/wiki/BackupRTDB
http://requesttracker.wikia.com/wiki/BackupRT
Those are not even semi-official. They're 100% user contributed.
Anything official ships with RT
On Thu, Jul 12, 2012 at 9:43 PM, Richard McMahon r...@ast.cam.ac.uk wrote:
Hi,
I am doing some ASCII perl reports and one of the options is to supply
the queue name. I want to be able to get a list of the queues that
are available as an input check.
my $queues = RT::Queues-new(
On Thu, Jul 12, 2012 at 07:43:16PM +0100, Richard McMahon wrote:
I am doing some ASCII perl reports and one of the options is to supply
the queue name. I want to be able to get a list of the queues that
are available as an input check.
In that case, it's probably easier to -Load the queue by
Hi all,
From what I can determine within the RT Approval system when the approval
ticket is approved there is code within lib/RT/Approval/Rule/Passed.pm that
sends a reply to the requestor using the Approval Passed template.
I tried editing the Approval Passed template making it blank - which
Hello,
I seem to be having an issue with tickets showing in my RT at a glance
page from queues that have been disabled. Is this the desired
behavior? If not where should I start looking?
RT 3.8.8
Here's the query (I believe this is a canned search)
Requestor.id = '__CurrentUser__' AND (
On Thu, Jul 12, 2012 at 11:47 PM, slamp slamp slack...@gmail.com wrote:
Hello,
I seem to be having an issue with tickets showing in my RT at a glance
page from queues that have been disabled. Is this the desired
behavior? If not where should I start looking?
It's expected and I'm afraid
Hi,
report a bug report, what you did should work.
On Thu, Jul 12, 2012 at 10:36 PM, David T. Grayston
davi...@u.washington.edu wrote:
Hi all,
From what I can determine within the RT Approval system when the approval
ticket is approved there is code within lib/RT/Approval/Rule/Passed.pm
OK, that gets me the queue list.
Is there an API way to get the full list of valid status values and also
the list of names of ticket owners. I have looked that the code
that Ruslan mentions but I am able see how to get at the owner
list and list of valid status values.
thanks
I know how to
On Fri, Jul 13, 2012 at 01:01:05AM +0100, Richard McMahon wrote:
Is there an API way to get the full list of valid status values and also
Have you tried running perldoc /opt/rt4/lib/RT/Queue.pm
and searching for Status?
the list of names of ticket owners. I have looked that the code
Look at
So it sounds like your aliases are not setup correctly for the RT
queue. I would verify that email to the queue is going to the queue.
BTW you error referance is with postfix. The errors coming from RT
are in either the HTML server logs or the system logs. Email comes
in the gets
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