Hi,
Is there a way to have RT send a e-mail whenever a new ticket is
available in a queue? I tried adding our 'sysadmin' group to the CC
watchers list of the queue but that doesn't seem to do what I expected.
Nico
(running RT 3.6.1-4 on Debian Etch)
--
Nico De Ranter [EMAIL PROTECTED]
On Thu, Jun 21, 2007 at 09:08:02AM +0200, Nico De Ranter wrote:
Hi,
Is there a way to have RT send a e-mail whenever a new ticket is
available in a queue? I tried adding our 'sysadmin' group to the CC
watchers list of the queue but that doesn't seem to do what I expected.
I'm pretty sure
Hey,
noone around having an idea? :/
joey wrote:
I tried around alot, but i can't get it to work. I need the
LastUpdated-field not to be changed when someone changes the Due-Date of
a ticket.
This is what i acutally want to set-up:
A tool (rt-crontool for ex.) that searches tickets that
On Thu, 2007-06-21 at 09:43 +0100, Roger Gammans wrote:
On Thu, Jun 21, 2007 at 09:08:02AM +0200, Nico De Ranter wrote:
Hi,
Is there a way to have RT send a e-mail whenever a new ticket is
available in a queue? I tried adding our 'sysadmin' group to the CC
watchers list of the
I have a scrip that does just this. We have the two addresses: help and
dc_help pointing to the same queue, but dc_help should be assigned to
one person in particular.
The Condition is On Create and the Action is User Defined with a
global template of Blank.
The custom action preparation
Hey,
just tried this:
modify: ./lib/RT/Interface/Web.pm line: 1482
change this:
$DateObj-Set(Format = 'unknown', Value = $ARGSRef-{ $field . _Date'}
to this:
$DateObj-Set(Field = 'due', Format = 'unknown', Value = $ARGSRef-{
$field . '_Date' }, RecordTransaction = 0);
Sadly its ignored and
Folks,
Has anyone tried to integrate RT with LANDesk (or perhaps another
commercial asset tracking system)?
I've looked at AT, but as a company we're somewhat beholden to LANDesk
for asset and inventory management -- so AT by itself isn't a workable
solution.
I'm looking for any pointers or
At Wednesday 6/20/2007 05:23 PM, Roger Gammans wrote:
On Wed, Jun 20, 2007 at 01:33:05PM -0700, Kenneth Crocker wrote:
also recorded in the ticket history. All well and good. The scrip we use
for ticket creation specifies AutoReply to Requestor and that, too,
works as expected. In an effort
I'm using Postfix with a Cent OS install on my RT 3.6.3 box. I recently
setup a bunch of new queues and accidently had a typo on one of the queues
in the /etc/aliases file. I sent a test email to that queue and obviously it
errored out since no queue of that name existed. I fixed the problem in my
Those deferred messages should be in:
/var/spool/clientmqueue
Simply take a look at the files to make sure they are the emails in
question, then delete them. In other odd cases, they may have ended up in
one of the directories under /var/spool/postfix - but those directories are
used for
I think you should check your /var/spool/mqueue directory.
for every mail not already sent you should find a qf* file and a df* one.
one for the contents/data of the e-mail (df) and one for the information
pertinent with the e-mail delivery itself (qf).
checking them you could delete the e-mail
opss.. I didn't read that you are using postfix
Don't know if the same applies for it.
Sorry for the bandwith waste...
Da: Gianluca Cecchi
Inviato: giovedì 21 giugno 2007 17.40
A: 'rt-users@lists.bestpractical.com'
Oggetto:
If you use mailq to get the Queue ID of the message, you can do
postsuper -d QueueID to remove the message from the queue. man
postsuper, and take a look at the -d flag for examples.
--
Jacob Helwig
PC Technician
Busch's Help Desk
Desk: x35221
Direct: 734-214-8221
You can run mailq and see if there's a queue_ID for that email (assuming
it's stuck in postfix). Delete it with the following command:
postsuper -d queue_ID
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of Jeff
Platter
Sent: Thursday, June 21,
Hi everyone, here is what I was told by the person who created the report, I
hope this helps:
In crystal, they have to go to DatabaseSet Location, click on each of the
tables then set location and find the database/table. This remaps the tables
to their database and they should be able to
Stephen, Gene, Roger,
Thanks. I suspected that something like that was the case, but couldn't
find any documentation on it in RT Essentials and wanted to be sure.
Kenn
LBNL
Stephen Turner wrote:
At Wednesday 6/20/2007 05:23 PM, Roger Gammans wrote:
On Wed, Jun 20, 2007 at 01:33:05PM
To all,
We use self-service for those who just want to send in a note and get a
ticket created (they have the address of the queue). We do not have any
forms for them to fill out and send in with other ticket information. We
would like to do that; have a format for them to send with all
The only way for general users to generate tickets in our system is via
e-mail. We have some web forms that feed to a php script that does some
error checking and then sends a formatted e-mail to rt. Works very nicely
for us and makes extracting CFs a snap. We send the users a link back via
At Thursday 6/21/2007 01:02 PM, Kenneth Crocker wrote:
To all,
We use self-service for those who just want to send in a
note and get a ticket created (they have the address of the queue).
We do not have any forms for them to fill out and send in with
other ticket information. We
detert,
We have that as well, it's just that some of our user's just want to
send E_mail, period. So, we'll have to come up with something. Thanks.
Kenn
LBNL
[EMAIL PROTECTED] wrote:
* Kenneth Crocker [EMAIL PROTECTED] [070621 12:03]:
To all,
We use self-service for those who just
Gene,
Thanks for your reply. I'm going to forward your response to our
web-interface guy and we'll go from there. If you have any other details
that might keep us from re-inventing a wheel, please pass them on. Your
suggestions have always been helpful anyway. Thanks again.
Kenn
LBNL
Stephen,
Thanks for your reply. It looks like web forms will be the way to go.
If you have any examples that will help. Thanks again.
Kenn
LBNL
Stephen Turner wrote:
At Thursday 6/21/2007 01:02 PM, Kenneth Crocker wrote:
To all,
We use self-service for those who just want to
On Thu, Jun 21, 2007 at 10:02:57AM -0700, Kenneth Crocker wrote:
We use self-service for those who just want to send in a note and
get a ticket created (they have the address of the queue). We do not
have any forms for them to fill out and send in with other ticket
information. We would like
Hi!
Unfortunately Stan's question from April is still unanswered. Is there
no way to make a custom field mandatory on resolve?
The origin question was:
---
Hello again to everyone!
I have read the threads and found lots of opinions on how to make entering
Custom Field value mandatory upon
Christian,
You can accomplish this using Scrips. I shared a few Scrips about a
week ago which we have implemented, one of which dealt with an OnResolve
condition and two mandatory CustomFields. Take a quick peek through
the list archives, if you can't find it you can contact me directly.
-Sean
Hi Christian,
You should be able to use a TransactionBatch scrip to check that the CF
exists at the time the status changes to resolved. If the CF is not
acceptable, just have the scrip change the status back to the transaction's
OldValue (maybe with transaction recording disabled so it
Hi.
I know that RT can use some natural language description of dates, but I
haven't found any combination that seems to work to give me a report of
all tickets resolved last month.
Ideally, it would be last month, the whole month, not 30 days ago (or
else, we could really only run the
We have a script for just this purpose. I'm working on commenting it better to
make more sense to other people that might use it so any changes can be done
with little confusion. I also need to verify that it is ok with the powers
that be.
Keep up with me and what I'm up to:
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