Re: [rt-users] Scrip to resolve parent when all children resolved

2010-06-23 Thread Torsten Brumm
he Request Tracker - User mailing list archive at Nabble.com. > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com > -- MFG Torsten Brumm http://www.brumm.me http://www.elektrofeld.de Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com

Re: [rt-users] RT Mobile for iPhone

2010-06-24 Thread Torsten Brumm
gt; > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > > Buy a copy at http://rtbook.bestpractical.com > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com > -- MFG Torsten Brumm http://www.brumm.me http://www.elektrofeld.de Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com

[rt-users] Help and Ideas needed for a special setup

2010-06-24 Thread Torsten Brumm
Torsten Brumm http://www.brumm.me http://www.elektrofeld.de Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com

[rt-users] Going crazy with RT 3.8 and Timezones for Display Dates

2010-06-30 Thread Torsten Brumm
n 1; Under RT 3.6. RT was setting this simply to the entered values, all was fine. Now with RT 3.8 RT the user is able to enter his timezone offset for Display and RT is adding the Timezone Difference to this value. Any hints how to prevent this? or to make sure to get the correct value, entered

Re: [rt-users] Going crazy with RT 3.8 and Timezones for Display Dates

2010-07-01 Thread Torsten Brumm
x27;Time'); > my $DUE = $DUEDATE." ".$DUETIME; > my $DATE = RT::Date->new( $session{'CurrentUser'} ); > $DATE->Set( >Format => 'unknown', >Value => $DUE, >Timezone => 'UTC', > ); > $self->TicketObj-&g

Re: [rt-users] Setting RT to gather stats and bill for tickets

2010-08-02 Thread Torsten Brumm
ny views or opinions > expressed are solely those of the author and do not necessarily represent > those of Blue Ivy Ltd. > > If you are not the intended recipient of this email and its attachments, > you must take no action based upon them, nor must you copy or show them

Re: [rt-users] Setting RT to gather stats and bill for tickets

2010-08-02 Thread Torsten Brumm
whom it is addressed. Any views or opinions > expressed are solely those of the author and do not necessarily represent > those of Blue Ivy Ltd. > > If you are not the intended recipient of this email and its attachments, > you must take no action based upon them, nor must you copy

Re: [rt-users] I am not content with the name "StealTicket"

2010-08-02 Thread Torsten Brumm
:-) 100% ack. Am 2010 8 2 16:26 schrieb "Jim Tambling" : > Sorry if I appear to be dismissive of you remarks, but WTF!!?? People > like you who try to change established methods/semantics/ways of > life/etc to make them comply with their narrow-minded set of moral > practices are making the world

[rt-users] Query Builder Result Page -> Clickable CustomField Link

2010-08-02 Thread Torsten Brumm
this? -- MFG Torsten Brumm http://www.brumm.me http://www.elektrofeld.de Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com

Re: [rt-users] Batch user import?

2010-08-03 Thread Torsten Brumm
a working solution. > Any really practical solutions are really appreciated. > > -- > Carol Sabbar > Director of Information Services > Carthage College > csab...@carthage.edu > > > > -- > Carol Sabbar > Director of Information Services > Carthage Colle

Re: [rt-users] Setting up approvals....

2010-08-03 Thread Torsten Brumm
> Minerva Networks, Inc. > Cell: (650) 704-6633 > Phone: (408) 240-1239 > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com > -- MFG Torsten Brumm http://www.brumm.me http://www.elektrofeld

Re: [rt-users] Attaching objects from RTFM article

2010-08-11 Thread Torsten Brumm
It is Not possible. Only Text at the moment. Am 11.08.2010 14:36 schrieb "benoit plessis" : Hi, Say you have a FAQ entry with a pdf file attached, would it be possible that the include of the rtfm article in the reply also include the pdf file, and not only his name ? regards RT Training in Was

Re: [rt-users] How to limit a scrip per queue

2010-08-11 Thread Torsten Brumm
train!" > RT Training in Washington DC, USA on Oct 25 & 26 2010 > Last one this year -- Learn how to get the most out of RT! > -- MFG Torsten Brumm http://www.brumm.me http://www.elektrofeld.de RT Training in Washington DC, USA on Oct 25 & 26 2010 Last one this year -- Learn how to get the most out of RT!

Re: [rt-users] Scrip assigning owner based on Subject or Body

2010-08-12 Thread Torsten Brumm
quest Tracker - User mailing list archive at Nabble.com. > > RT Training in Washington DC, USA on Oct 25 & 26 2010 > Last one this year -- Learn how to get the most out of RT! > -- MFG Torsten Brumm http://www.brumm.me http://www.elektrofeld.de RT Training in Washington DC, USA on Oct 25 & 26 2010 Last one this year -- Learn how to get the most out of RT!

Re: [rt-users] Custom Fields in Scripts and Templates

2010-08-12 Thread Torsten Brumm
; etc. > > Thanks, > > David > System Admin > RNS > RT Training in Washington DC, USA on Oct 25 & 26 2010 > Last one this year -- Learn how to get the most out of RT! > -- MFG Torsten Brumm http://www.brumm.me http://www.elektrofeld.de RT Training in Washington DC, USA on Oct 25 & 26 2010 Last one this year -- Learn how to get the most out of RT!

Re: [rt-users] Using the Timeline Extension to help in scheduling tickets

2010-08-13 Thread Torsten Brumm
ing in Washington DC, USA on Oct 25 & 26 2010 > Last one this year -- Learn how to get the most out of RT! > -- MFG Torsten Brumm http://www.brumm.me http://www.elektrofeld.de RT Training in Washington DC, USA on Oct 25 & 26 2010 Last one this year -- Learn how to get the most out of RT!

Re: [rt-users] Changed stalled status

2010-08-16 Thread Torsten Brumm
r -- Learn how to get the most out of RT! > -- MFG Torsten Brumm http://www.brumm.me http://www.elektrofeld.de RT Training in Washington DC, USA on Oct 25 & 26 2010 Last one this year -- Learn how to get the most out of RT!

Re: [rt-users] AssetTracker.

2010-08-17 Thread Torsten Brumm
that either is virus-free, and we accept no liability > for any damages sustained as a result of any such viruses. > > > RT Training in Washington DC, USA on Oct 25 & 26 2010 > Last one this year -- Learn how to get the most out of RT! > -- MFG Torsten Brumm http://www.brumm.me http://www.elektrofeld.de RT Training in Washington DC, USA on Oct 25 & 26 2010 Last one this year -- Learn how to get the most out of RT!

Re: [rt-users] Modify spreadsheet

2010-08-25 Thread Torsten Brumm
CF. > > > > Thanks, > > > > David > > System Admin > > RNS > > > > RT Training in Washington DC, USA on Oct 25 & 26 2010 > > Last one this year -- Learn how to get the most out of RT! > > RT Training in Washington DC, USA on Oct

Re: [rt-users] Modify spreadsheet

2010-08-25 Thread Torsten Brumm
n particular when the result set include custom fields. > > > > Roy > > > > *From:* Torsten Brumm [mailto:torsten.br...@googlemail.com] > *Sent:* 25 August 2010 12:11 > *To:* Raed El-Hames > *Cc:* Sysadmin; rt-users@lists.bestpractical.com > *Subject:* Re:

Re: [rt-users] Extensions

2010-08-25 Thread Torsten Brumm
7 > > RT Training in Washington DC, USA on Oct 25 & 26 2010 > Last one this year -- Learn how to get the most out of RT! > -- MFG Torsten Brumm http://www.brumm.me http://www.elektrofeld.de RT Training in Washington DC, USA on Oct 25 & 26 2010 Last one this year -- Learn how to get the most out of RT!

Re: [rt-users] CLI create with Custom Fields again

2010-08-26 Thread Torsten Brumm
eldorf HRA 14045, USt-IdNr.: DE 202525868 > AGES International GmbH & Co. KG > AG Düsseldorf HRA 16636, USt-IdNr.: DE 813749831 > AGES ETS GmbH > AG Düsseldorf HRB 55580, USt-IdNr.: DE 814789134 > > RT Training in Washington DC, USA on Oct 25 & 26 2010 > Last one this y

Re: [rt-users] CLI create with Custom Fields again

2010-08-27 Thread Torsten Brumm
16636, USt-IdNr.: DE 813749831 > AGES ETS GmbH > AG Düsseldorf HRB 55580, USt-IdNr.: DE 814789134 > > RT Training in Washington DC, USA on Oct 25 & 26 2010 > Last one this year -- Learn how to get the most out of RT! > -- MFG Torsten Brumm http://www.brumm.me http://www.elektrofeld.de RT Training in Washington DC, USA on Oct 25 & 26 2010 Last one this year -- Learn how to get the most out of RT!

Re: [rt-users] Auto Login Link in autoreply with password

2010-08-30 Thread Torsten Brumm
; > Username: ".$user->Name." > Password: ".$pass." > > "; > } > } > > {$RT::WebURL}SelfService/Display.html?id={$Ticket->id()}&user={$Transaction->CreatorObj->Name}&pass={$Transaction->CreatorObj->__Value('Password')} > > Thank you. > {$Ticket->QueueObj->CorrespondAddress()} > > > - > {$Transaction->Content()} > > > RT Training in Washington DC, USA on Oct 25 & 26 2010 > Last one this year -- Learn how to get the most out of RT! > -- MFG Torsten Brumm http://www.brumm.me http://www.elektrofeld.de RT Training in Washington DC, USA on Oct 25 & 26 2010 Last one this year -- Learn how to get the most out of RT!

Re: [rt-users] Auto Login Link in autoreply with password

2010-08-30 Thread Torsten Brumm
ail.com&pass= $pass ?? 2010/8/30 Codatel Lists > I have tried that and I get the following result. > > The password is blank > > > http://rt.mydomain.com/ticket/SelfService/Display.html?id=139&user=reques...@email.com&pass= > > On 30/08/2010, at 7:38 PM, Tor

Re: [rt-users] Auto Login Link in autoreply with password

2010-08-30 Thread Torsten Brumm
tml?id={$Ticket->id()}&user={$Transaction->CreatorObj->Name}&pass={$pass} >> >> > line is outside the password auto genrating script. > > I believe the $pass parameter has something to do with the script but it is > not being understood as the line I used

Re: [rt-users] Slow Ticket History 3.8.8

2010-09-07 Thread Torsten Brumm
endering the history of the ticket. >> >>> We've had a go at stripping functions out of ShowHistory, >> ShowTransaction and ShowTransactionAttachmments but not had much success. >> >>> >> >>> FWIW our RT runs on quad 3ghz Xeons with 8gb of ram. >> >>> >> >>> I'd like to try and determine if we're just slow, or if this is just >> how long RT takes. Maybe perl is just slow. >> >>> >> >>> Can anyone shed any light on how long it takes them to render long >> tickets in their systems? If you look at the page source it gives you a >> value e.g. >> >>> >> >>> Time to display: 24.996907 >> >>> >> >>> Can anyone share some numbers from theirs for longer tickets? It would >> be really appreciated. >> >>> >> >>> >> >>> Thanks, >> >>> >> >>> Justin >> >>> >> >>> - >> >>> Justin Hayes >> >>> OpenBet Support Manager >> >>> justin.ha...@openbet.com >> >>> >> >>> >> >>> Discover RT's hidden secrets with RT Essentials from O'Reilly Media. >> >>> Buy a copy at http://rtbook.bestpractical.com >> >> >> > >> > >> > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. >> > Buy a copy at >> > http://rtbook.bestpractical.com<http://rtbook.bestpracticalcom/> >> >> >> Discover RT's hidden secrets with RT Essentials from O'Reilly Media. >> Buy a copy at http://rtbook.bestpractical.com >> >> >> Discover RT's hidden secrets with RT Essentials from O'Reilly Media. >> Buy a copy at http://rtbook.bestpractical.com >> >> >> >> >> >> RT Training in Washington DC, USA on Oct 25 & 26 2010 >> Last one this year -- Learn how to get the most out of RT! >> > > > > -- > Best regards, Ruslan. > > > > RT Training in Washington DC, USA on Oct 25 & 26 2010 > Last one this year -- Learn how to get the most out of RT! > > > > RT Training in Washington DC, USA on Oct 25 & 26 2010 > Last one this year -- Learn how to get the most out of RT! > > > > > RT Training in Washington DC, USA on Oct 25 & 26 2010 > Last one this year -- Learn how to get the most out of RT! > -- MFG Torsten Brumm http://www.brumm.me http://www.elektrofeld.de RT Training in Washington DC, USA on Oct 25 & 26 2010 Last one this year -- Learn how to get the most out of RT!

Re: [rt-users] Slow Ticket History 3.8.8

2010-09-07 Thread Torsten Brumm
- > Justin Hayes > OpenBet Support Manager > justin.ha...@openbet.com > > On 7 Sep 2010, at 11:13, Torsten Brumm wrote: > > Hi Justin, > just found this threat, sounds interessting. > > What i read so far: You have 1 quad core system with

Re: [rt-users] Slow Ticket History 3.8.8

2010-09-07 Thread Torsten Brumm
> Justin Hayes > OpenBet Support Manager > justin.ha...@openbet.com > > On 7 Sep 2010, at 11:13, Torsten Brumm wrote: > > Hi Justin, > just found this threat, sounds interessting. > > What i read so far: You have 1 quad core system with 8GB RAM, running both > WEB a

Re: [rt-users] Slow Ticket History 3.8.8

2010-09-07 Thread Torsten Brumm
---------- > Justin Hayes > OpenBet Support Manager > justin.ha...@openbet.com > > On 7 Sep 2010, at 11:13, Torsten Brumm wrote: > > Hi Justin, > just found this threat, sounds interessting. > > What i read so far: You have 1 quad core system

Re: [rt-users] Summary Searches

2010-10-11 Thread Torsten Brumm
Have a Look in Cpan for summarybyowner from ruslan, think thats what You're Looking for. Von meinem iPhone gesendet Am 11.10.2010 um 17:08 schrieb Jason Ledford : > I have searched the wiki and mailing list and can’t find my answer, so if its > there feel free to point me in that direction. I

[rt-users] Problem with Approval Creation

2010-10-15 Thread Torsten Brumm
Investment: 44425100 - TEST 9 bitten ignorieren Depended-On-By: TOP Refers-To: 44425100 Queue: ___APPROVAL Type: approval Requestor: someu...@company.com AdminCC: Content-Type: text/plain Content: Your approval is requested for the ticket 44425100: TEST 9 bitten ignorieren Requested_by_Regi

Re: [rt-users] Problem with Approval Creation

2010-10-15 Thread Torsten Brumm
ested_by_Name: Some Name > Value: 123 > Remarks: > > TEST > > > ENDOFCONTENT (/opt/rt3/lib/RT/Action/CreateTickets.pm:897) > Any ideas? I'm confused at the moment :-( > > Thanks > > Torsten > > Kühne + Nagel (AG & Co.) KG, Geschäftsleitung: Hans

Re: [rt-users] RT 3.8.8, RTFM 2.4.1, Asset Tracker 1.2.3

2010-10-20 Thread Torsten Brumm
Wait some days for New at. Sent from my phone, sorry for all typo's. Am 20.10.2010 um 21:02 schrieb "Jeff Lucas" : > Hello. > > > > Get the following when running “make install” for Asset Tracker… > > > > > > Creating types...[Wed Oct 20 18:28:29 2010] [crit]: Can't locate object > me

Re: [rt-users] Asset Tracker 1.2.3 - Bulk loading assets?

2010-10-21 Thread Torsten Brumm
Have a Look into the at Wiki at google Code, there you can find this. Sent from my phone, sorry for all typo's. Am 21.10.2010 um 18:43 schrieb "Jeff Lucas" : > Hello. > > Is there a way to bulk load assets (i.e. from a comma-delimited file) into > Asset Tracker? > > Thanks. > > > > RT 3.8

Re: [rt-users] SideBySideView Extension install and usage questions

2010-11-04 Thread Torsten Brumm
Hi, Pls Grab up the latest, i fixed this some days ago. Torsten Sent from my phone, sorry for all typo's. Am 03.11.2010 um 22:05 schrieb Susan McClure : > I am using RT 3.8.8 and adding the plugin called > Extension-SideBySideView. > > The install gives a warning when I run "perl Makefile.PL"

Re: [rt-users] SideBySideView Extension install and usage questions

2010-11-04 Thread Torsten Brumm
And Yes, you can Fund a Switch under user preferences for this. Torsten Sent from my phone, sorry for all typo's. Am 03.11.2010 um 22:05 schrieb Susan McClure : > I am using RT 3.8.8 and adding the plugin called > Extension-SideBySideView. > > The install gives a warning when I run "perl Makef

Re: [rt-users] ShowConfigTab right shows too many Information

2010-11-19 Thread Torsten Brumm
Hi Jesse, I think i explaned it wrong. Not Inside Tickets is the Problem, it is Inside the admin/Users/ Part. They can See all Users without the right adminusers. Sent from my phone, sorry for all typo's. Am 19.11.2010 um 18:06 schrieb Jesse Vincent : > > > > On Fri, Nov 19, 2010 at 08:41:3

Re: [rt-users] ShowConfigTab right shows too many Information

2010-11-19 Thread Torsten Brumm
Ah, understood, so it's a Feature. Was only confused. Thanks Sent from my phone, sorry for all typo's. Am 19.11.2010 um 19:02 schrieb Jesse Vincent : > > > > On Fri, Nov 19, 2010 at 07:02:03PM +0100, Torsten Brumm wrote: >> Hi Jesse, >> I think i explan

Re: [rt-users] RT and mySQL cluster?

2010-11-19 Thread Torsten Brumm
RT on top of MySQL Cluster? > Feasible? Overkill? Any issues? > > We think that with our application we will see peaks/burts of tickets > submissions. We want to be able to absorb these peaks safely. > > Cheers, > Thierry > -- MFG Torsten Brumm http://www.brumm.me http://www.elektrofeld.de

Re: [rt-users] RT and mySQL cluster?

2010-11-19 Thread Torsten Brumm
Sounds like a Overkill for your setup. Think MySQL Master/Slave is what you are looking for like Emmanuel Said. Torsten Sent from my phone, sorry for all typo's. Am 19.11.2010 um 22:27 schrieb Thierry Thelliez : > And to respond to Emmanuel's question about queues/group/privileged > users, th

Re: [rt-users] new status not available

2011-01-28 Thread Torsten Brumm
Status Name Too Long. Max 10 Chars. Von meinem iPhone gesendet Am 28.01.2011 um 13:58 schrieb Björn Schulz : > Hi all, > > my rt is a rt3.8.7 > > I've a problem with a new status. > I've implement two new status > 'certified' and 'not_certified' > > RT_Siteconfig: > ... > Set(@ActiveStatus, q

Re: [rt-users] Any gotchas for load balancing RT's front end?

2011-01-28 Thread Torsten Brumm
Hi Todd We use several webservers and an F5 in Front, it's important that you make sure The Sessions of a logged in user come to The Same Webserver. Can Sent to you our setup. Von meinem iPhone gesendet Am 28.01.2011 um 22:35 schrieb Todd Chapman : > We are looking at possibly load balancing R

Re: [rt-users] Help needed with AT (Asset Tracker)

2011-03-11 Thread Torsten Brumm
solely for the use of the individual or entity to whom they are addressed. > They may contain legally privileged information, and may not be disclosed to > anyone else. If you have received this email in error please notify the > sender and delete all copies from your system. > > ANT plc and ANT Software Limited are registered in the United Kingdom at > Cambridge Business Park, Cowley Road, Cambridge, Cambridgeshire CB4 0WZ, > United Kingdom. The registered number for ANT plc is 5372859 and for ANT > Software Limited is 2822565. > > > -- MFG Torsten Brumm http://www.brumm.me http://www.elektrofeld.de

Re: [rt-users] RT Archiving Tickets

2011-03-15 Thread Torsten Brumm
There is an Extension from bps to Export attachements from db, but it is Not Open so far i Know. Von meinem iPhone gesendet Am 15.03.2011 um 12:52 schrieb ronald higgins : > Greets fellow users, > > We have an RT 3.8.7 Deployment running on Centos with a MySQL backend. > > The DB itself has g

Re: [rt-users] Image Linking

2011-03-23 Thread Torsten Brumm
Yes, there is but Not Public. ASK bps for RTx-AttachmentsOnDisk Torsten Von meinem iPhone gesendet Am 23.03.2011 um 10:32 schrieb ronald higgins : > Hi RT-Users, > > A quick google didnt hit up any results so I am hoping some list > members might have some info. > > Is there a way/mechanism t

Re: [rt-users] Image Linking

2011-03-23 Thread Torsten Brumm
Don't think so. Von meinem iPhone gesendet Am 23.03.2011 um 14:53 schrieb Andrea Perotti : > Il 23/03/2011 10:36, Torsten Brumm ha scritto: >> Yes, there is but Not Public. ASK bps for RTx-AttachmentsOnDisk > > :-( > > Any chance that it'll be incl

Re: [rt-users] Support Contract Client Check

2011-03-24 Thread Torsten Brumm
Hi, This is possible, if you find a Way to Store The support Contract information. Good starting Point is Asset tracker in this Case, where you can Store The information. Based on The customfield with The Client information and a Tiny Script you can Link to The Contract and also you can Grab The

Re: [rt-users] RT-Extension-SideBySideView on 4.02

2011-08-31 Thread Torsten Brumm
Will have a Look on it Next Week! Torsten Von meinem iPhone gesendet Am 30.08.2011 um 21:33 schrieb Shawn O'Connor : > I'm trying to implement the following: > https://github.com/tbrumm/RT-Extension-SideBySideView > > It says on the website for RT 3.8 > http://www.bestpractical.com/rt/extensio

Re: [rt-users] RT4 & asset tracker

2011-09-15 Thread Torsten Brumm
Use the git, it is the latest for 3.8 Von meinem iPhone gesendet Am 15.09.2011 um 15:57 schrieb Aaron Zuercher : > Thanks, > I'll stick with 3.8 for now. Where is the latest code for AT? I've seen a > google code page and a github page and I'm not sure where the most current > code is. > >

Re: [rt-users] Seeking users of RT's "Rights Delegation"

2007-09-24 Thread Torsten Brumm
ttp://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: http://wiki.bestpractical.com > Commercial support: [EMAIL PROTECTED] > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a cop

Re: [rt-users] Status of the RT AssetTracker.

2007-10-08 Thread Torsten Brumm
sers > > > > > > > > Community help: http://wiki.bestpractical.com > > > > Commercial support: [EMAIL PROTECTED] > > > > > > > > > > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > > &

Re: [rt-users] Customizing Appearance of RT :(

2007-10-24 Thread Torsten Brumm
f the price. This sale won't last long, so get in touch > today. > Email us at [EMAIL PROTECTED] or call us at +1 617 812 0745. > > > Community help: http://wiki.bestpractical.com > Commercial support: [EMAIL PROTECTED] > > > Discover RT's hidden secrets with

Re: [rt-users] Bulk queue create?

2007-10-25 Thread Torsten Brumm
> up to 20 percent off the price. This sale won't last long, so get in touch > today. > Email us at [EMAIL PROTECTED] or call us at +1 617 812 0745. > > > Community help: http://wiki.bestpractical.com > Commercial support: [EMAIL PROTECTED] > &

Re: [rt-users] Hidding approvals tickets

2007-11-04 Thread Torsten Brumm
.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > SAVE THOUSANDS OF DOLLARS ON RT SUPPORT: > > If you sign up for a new RT support contract before December 31, we'll > take > up to 20 percent off the price. This sale won't last long, so get in touch > today. &g

Re: [rt-users] Too many packages? ....When viewing configuration

2007-11-19 Thread Torsten Brumm
r::handle_cgi_object('HTML::Mason::CGIHandler=HASH(0x2792980)', > 'CGI::Fast=HASH(0x74e93b0)') called at /usr/local/rt3/bin/mason_handler.fcgi > line 76 > eval {...} at /usr/local/rt3/bin/mason_handler.fcgi line 76 > > > Thanks, >

Re: [rt-users] Ticket Transactions get lost on the way to WebUI

2007-11-19 Thread Torsten Brumm
is sale won't last long, so get in touch > today. > Email us at [EMAIL PROTECTED] or call us at +1 617 812 0745. > > > Community help: http://wiki.bestpractical.com > Commercial support: [EMAIL PROTECTED] > > > Discover RT's hidden

Re: [rt-users] Unexpected session timeouts, RT 3.6.5

2007-11-19 Thread Torsten Brumm
; take > up to 20 percent off the price. This sale won't last long, so get in touch > today. > Email us at [EMAIL PROTECTED] or call us at +1 617 812 0745. > > > Community help: http://wiki.bestpractical.com > Commercial support: [EMAIL PROTECTED] > >

Re: [rt-users] Ticket Transactions get lost on the way to WebUI

2007-11-19 Thread Torsten Brumm
[EMAIL PROTECTED] or call us at +1 617 812 0745. > > > Community help: http://wiki.bestpractical.com > Commercial support: [EMAIL PROTECTED] > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.co

Re: [rt-users] Ticket Transactions get lost on the way to WebUI

2007-11-19 Thread Torsten Brumm
: > > If you sign up for a new RT support contract before December 31, we'll > take > up to 20 percent off the price. This sale won't last long, so get in touch > today. > Email us at [EMAIL PROTECTED] or call us at +1 617 812 0745. > > > Community help: http://wi

Re: AW: [rt-users] RT 3.6.5 / Problems with MyDay.html

2008-01-14 Thread Torsten Brumm
, > > > I have tested it and run some queries and the data seemed fine to > me. > We don't use it, per se, but I try to test everything before putting it > into production. > > > Kenn > LBNL > > On 1/14/2008 2:45 AM, Ham MI-ID, Torsten Brumm wrote: >

Re: [rt-users] Mandatory/Required custom field

2008-02-01 Thread Torsten Brumm
; Community help: http://wiki.bestpractical.com > Commercial support: [EMAIL PROTECTED] > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com > -- MFG Torsten Brumm http://www.torsten-brumm.de _

Re: [rt-users] Mandatory/Required custom field

2008-02-01 Thread Torsten Brumm
t;ticket > transaction" CF for that. Have you looked inth that? > > > Kenn > LBNL > > On 2/1/2008 11:19 AM, Torsten Brumm wrote: > > Hi Thierry, RT Users, > > today i played around a lot with the CF Type Select One Value set to > > mandatory. The Result lo

Re: [rt-users] Mandatory/Required custom field

2008-02-01 Thread Torsten Brumm
ode, it > merely adds attachments to the ticket on the DataBase, not modify the > ticket record content. However, resolve probably "should" check to be > sure the CF has data. > > > Kenn > LBNL > > On 2/1/2008 11:29 AM, Torsten Brumm wrote: > > Hi Kenneth

Re: [rt-users] Scripts to create a queue,groups and users

2008-02-13 Thread Torsten Brumm
> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: http://wiki.bestpractical.com > Commercial support: [EMAIL PROTECTED] > > > Discover RT's hidden secrets with RT Essentials from O'Re

Re: [rt-users] Scripts to create a queue,groups and users

2008-02-13 Thread Torsten Brumm
sers > > Community help: http://wiki.bestpractical.com > Commercial support: [EMAIL PROTECTED] > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com > -- MFG Torsten Brumm http://www.tor

Re: [rt-users] Scripts to create a queue,groups and users

2008-02-13 Thread Torsten Brumm
> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: http://wiki.bestpractical.com > Commercial support: [EMAIL PROTECTED] > > > Discover RT's hidden secrets with RT Essentials from

Re: [rt-users] Can RT replace Remedy?

2008-02-13 Thread Torsten Brumm
ot all the data would be applicable, but I would want to import the old > data. I'm assuming I can do that somehow. Haven't searched for that > specifically yet. > > Lastly, how scalable is RT? I guess I could find some blurbs on the site > somewhere about it as well, but

Re: [rt-users] Can RT replace Remedy?

2008-02-13 Thread Torsten Brumm
cing slow performance in our environment although we > have a fairly fast db-server and rt-server. > > /Johan > > > On 2/14/08 8:01 AM, "Torsten Brumm" <[EMAIL PROTECTED]> wrote: > > Hi James, > we run RT in a huge environment (30.000 active Users, round abo

Re: [rt-users] New install (second chance)

2008-04-03 Thread Torsten Brumm
//opt/rt3/var/session_data > >> > >> chown -R apache //opt/rt3/var/mason_data \ > >> > >> //opt/rt3/var/session_data > >> > >> chgrp -R apache //opt/rt3/var/mason_data \ > >> > >>

Re: [rt-users] New install (second chance)

2008-04-03 Thread Torsten Brumm
fax.com > > Refer your friends and colleagues to MyFax! > Click here for more information.<http://www.myfax.com/referral_program.asp> > > [image: www.MyFax.com] <http://www.myfax.com> > > > -- > > *From:* Torsten Brumm [mailto:

Re: [rt-users] RT Asset Tracker?

2008-04-24 Thread Torsten Brumm
RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com > -- MFG Torsten Brumm http://www.torsten-brumm.de ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community

Re: [rt-users] RT Asset Tracker?

2008-04-24 Thread Torsten Brumm
it works under rt 3.6.5 like a charm ;-) 2008/4/24 Jean-Sebastien Morisset <[EMAIL PROTECTED]>: > Thanks! > > I see AT is for RT v3.4... Anyone know if it'll work with RT v3.6.6? > > js. > > On Thu, Apr 24, 2008 at 04:58:15PM +0200, Torsten Brumm wrote: > >

Re: [rt-users] RT Asset Tracker?

2008-04-25 Thread Torsten Brumm
We use it in production, its working really good. hopefully Todd will spent more time on this project in the future. So, we use it in production without any problems. Torsten 2008/4/24 Natxo Asenjo <[EMAIL PROTECTED]>: > On Thu, Apr 24, 2008 at 6:34 PM, Torsten Brumm > <[

Re: [rt-users] RIP tickets

2008-05-25 Thread Torsten Brumm
port: [EMAIL PROTECTED] > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com > -- MFG Torsten Brumm http://www.torsten-brumm.de ___ http://lists.bestprac

Re: [rt-users] Getting RT-Extension-ResetPassword Module

2008-05-28 Thread Torsten Brumm
rets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com > -- MFG Torsten Brumm http://www.torsten-brumm.de ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.be

Re: [rt-users] AT 1.2.3 default asset "Status" list

2009-06-08 Thread Torsten Brumm
support: sa...@bestpractical.com > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com > -- MFG Torsten Brumm http://www.torsten-brumm.de ___ http://lists.

Re: [rt-users] Monthly Tasks

2009-07-14 Thread Torsten Brumm
wiki.bestpractical.com > Commercial support: sa...@bestpractical.com > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com > -- MFG Torsten Brumm http://www.torsten-brumm.de ___

Re: [rt-users] RT 3.6.6 - Ticket could not be created due to an internal error

2009-07-22 Thread Torsten Brumm
sts.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: http://wiki.bestpractical.com > Commercial support: sa...@bestpractical.com > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://r

Re: [rt-users] RT interface for non-privileged users

2009-07-22 Thread Torsten Brumm
://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: http://wiki.bestpractical.com > Commercial support: sa...@bestpractical.com > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtboo

Re: [rt-users] RT interface for non-privileged users

2009-07-23 Thread Torsten Brumm
Hi RT,i'm not sure, so far i know not. Pls. add all the time also the rt users llist. torsten 2009/7/23 testwreq wreq > Hello Torsten, > > Is there a way the unprivileged users can view tickets without logging in? > > Rgds, > rt > > On Thu, Jul 23, 2

Re: [rt-users] Virus Scanning of ticket attachments?

2009-07-28 Thread Torsten Brumm
mailman/listinfo/rt-users > > Community help: http://wiki.bestpractical.com > Commercial support: sa...@bestpractical.com > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com

Re: [rt-users] Broken attachements

2009-08-02 Thread Torsten Brumm
_ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: http://wiki.bestpractical.com > Commercial support: sa...@bestpractical.com > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy

Re: [rt-users] Broken attachements

2009-08-03 Thread Torsten Brumm
s not the > rights. Attachements are stored OK in the system, if I try to open them in > RT it is OK, when I try to forward the message to the same email address, > it > is OK. > > I am using RT 3.8.4, ssmtp, MySQL 5.0.51a, Debian 5.0.2, Apache 2.2.9 > > What other info is needed? >

Re: [rt-users] Extensions update: Unofficial BecomeUser, and S3Invoker

2009-08-07 Thread Torsten Brumm
; > Community help: http://wiki.bestpractical.com > Commercial support: sa...@bestpractical.com > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com > -- MFG Torsten Brumm http://www.brumm.me http://

Re: [rt-users] New queues not appearing in queue list

2009-08-24 Thread Torsten Brumm
/lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: http://wiki.bestpractical.com > Commercial support: sa...@bestpractical.com > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpr

Re: [rt-users] Assets in Dashboard

2009-10-03 Thread Torsten Brumm
ts with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com > -- MFG Torsten Brumm http://www.brumm.me http://www.elektrofeld.de ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Communi

Re: [rt-users] Assets in Dashboard

2009-10-05 Thread Torsten Brumm
;> display also asset saved searches, possibly you can use this for your >> dashboards. >> >> torsten >> >> Would you mind posting it to the list so that other people can use it > too. I'm interested too in how that can be done. > > Thanks in adva

Re: [rt-users] Problem with approval queues and tickets

2009-11-04 Thread Torsten Brumm
___ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: http://wiki.bestpractical.com > Commercial support: sa...@bestpractical.com > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.co

Re: [rt-users] FW: Creation of Child Tickets using templates :Error

2009-11-13 Thread Torsten Brumm
gt; > > ------- > ___ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: http://wiki.bestprac

Re: [rt-users] How to add attachments (not links) with a template to an outgoing mail?

2009-11-22 Thread Torsten Brumm
bestpractical.com > Commercial support: sa...@bestpractical.com > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com > -- MFG Torsten Brumm http://www.brumm.me http://www.elektrofeld.de __

Re: [rt-users] Speeding up CLI RT::Shredder

2009-11-23 Thread Torsten Brumm
query_to_linked,FALSE" > --force > > Max > ___ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: http://wiki.bestpractical.com > Commercial support: sa...@bestpractical.com > > >

Re: [rt-users] Scrip to remove requestors based on group membership

2009-11-23 Thread Torsten Brumm
gt; $principalobj); > return $status; > ___ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: http://wiki.bestpractical.com > Commercial support: sa...@bestpractical.com > > > Discove

Re: [rt-users] Backup a queue question

2009-11-23 Thread Torsten Brumm
ts.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: http://wiki.bestpractical.com > Commercial support: sa...@bestpractical.com > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpra

Re: [rt-users] rt-crontool error

2009-11-24 Thread Torsten Brumm
t; ___ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: http://wiki.bestpractical.com > Commercial support: sa...@bestpractical.com > > > Discover RT's hidden secrets with RT Essentials from O'

Re: [rt-users] rt-crontool error

2009-11-24 Thread Torsten Brumm
4 TONY JOHN - ERS, HCL Tech > > > Hi, > > > > PFA UntouchedInHours.pm > > > > Regards, > > Tony > -- > > *From:* TONY JOHN - ERS, HCL Tech > *Sent:* Tuesday, November 24, 2009 3:31 PM > *To:* 'Torsten Brumm' > > *Cc

Re: [rt-users] rt-crontool error

2009-11-24 Thread Torsten Brumm
alhost sbin]# > > > > Regards, > > Tony > -- > > *From:* Torsten Brumm [mailto:torsten.br...@googlemail.com] > *Sent:* Tuesday, November 24, 2009 3:54 PM > > *To:* TONY JOHN - ERS, HCL Tech > *Cc:* rt-users@lists.bestpractical.com > *Subjec

Re: [rt-users] Speeding up CLI RT::Shredder

2009-11-24 Thread Torsten Brumm
h anytime you modify defaults, I make no claims other than what it > had for me. :) I'm actually seeing slightly better than 50% improvement with > that line disabled/commented out. > > I hope others are able to confirm similar experiences. Look forward to > reading about it. &

Re: [rt-users] Auto-creating a 'dependant' ticket On Transaction

2009-11-25 Thread Torsten Brumm
__ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: http://wiki.bestpractical.com > Commercial support: sa...@bestpractical.com > > > Discover RT's hidden secrets with RT Essentials from O'Re

Re: [rt-users] Set Due Date - Child Tickets

2009-11-25 Thread Torsten Brumm
opening any mail and > attachments please check them for viruses and defect. > > --- > > > ___ &

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