Re: [rt-users] Ticket Links missing post upgrade/conversion to Oracle 4.2.11.

as the Organization and this does differ between environments. I simply import the database and then execute /opt/rt4/sbin/rt-validator --check --resolve --force Once that is completed all ticket links are working again. *Regards,* *Aaron Guise* * 07 850 3231 027 704 5306 aa...@guise.net.nz <

Re: [rt-users] Tree queue

Sounds very intriguing to me too. So color me interested :) *Regards,* *Aaron Guise* * 07 850 3231 027 704 5306 aa...@guise.net.nz aa...@guise.net.nz * http://nz.linkedin.com/pub/aaron-guise/35/953/b86 On Wed, Jul 29, 2015 at 3:39 AM, Emmanuel Manganneau emangann...@easter

Re: [rt-users] Help with Scrip for child / dependent tickets

Hi Jon, I had a similar requirement I suppose. I had an original (Parent) ticket and this ticket has two dependent tickets at a certain stage before proceeding down the rest of the workflow. I achieved this requirement by having a scrip running when the dependent tickets are completed to

Re: [rt-users] store data in flat files

Hi Marc, You can create actions and conditions in Flat files ( See http://requesttracker.wikia.com/wiki/WriteCustomAction#From_.22User_Defined.22_to_a_module ) I don't believe you can do this with templates though. A sidenote too you still have to add relevant entries to the database in order

Re: [rt-users] Cannot get JumpToFrontPageOnTicketResolve to work.

Hi, That scrip does not work. Scrips work in the background and the redirection needs to happen client side/browser. I got around this by customising the RT mason elements adding code to check the actions list for the change I needed to act on. Once upon a time anyway. -- Aaron On Fri, 24 Apr

Re: [rt-users] RT rights

I am pretty sure that owners must be privileged. Just owning the ticket is not very useful. The owner should operate on the ticket eg change status which requires further rights. Unsure why an unprivileged user should need to be a ticket owner anyway. I have never encountered such a use case.

Re: [rt-users] Cannot Login to RT

Most common cause of this error I find is when I have made typo in RT_SiteConfig like forgetting a semi-colon or comma. You will need to look in the web server logs for the actual cause as others before me indicated. -- Regards, Aaron On Sat, 18 Apr 2015 at 4:37 am Sam Maher

Re: [rt-users] Ticket history view: toggle all, comments / correspondence

The RT::Extension::HistoryFilter will do what you want. I use that in it's default config to minimize the noise shown in the main ticket history. All other things e.g Custom Field Changes are only viewable by the History Tab. Works really well. -- Regards, Aaron On Fri, Apr 17, 2015 at

Re: [rt-users] Login in unix

You cannot. The users created in the Web UI are only for RT. To login to *NIX you need to create the user at the OS level. Of course you could do the user creation with a scrip once the user is created. Not sure I would though as personally I prefer to closely control whom gets access to

Re: [rt-users] Disable creation of tickets via email

I Date: Fri, 5 Dec 2014 14:14:42 +0100 From: fredrik.ramb...@cdon.com To: rt-users@lists.bestpractical.com Subject: [rt-users] Disable creation of tickets via email Hi, everybody. We run an old RT3 and we would like to change how users submit tickets. Today they mail in tickets. We

Re: [rt-users] Move web port

www.example.com:8080 Redirect 301 / http://www.example.com/ /VirtualHost --- REGARDS, AARON GUISE aa...@guise.net.nz On 2013-04-03 11:26, John Buell wrote: Right, except that I've already released it to the public with 8080, so I was just trying to find a quick way to do a redirect. A second

Re: [rt-users] Could someone help a newb evaluating RT with email setup?

Hi John, What mail system have you got on the RT box? Myself I use postfix as my preferred solution. Also when sending an email to any of the contacts you created do you get a bounce at all? That information would be useful in solving this. --- REGARDS, AARON GUISE aa...@guise.net.nz

Re: [rt-users] Could someone help a newb evaluating RT with email setup?

ahhh, check /etc/mailname I know postfix uses that to determine whether it will accept mail for that domain. Exim is no doubt similar :) You should change that file to read rt.countrysampler.com --- Regards,Aaron Guise aa...@guise.net.nz On 2013-02-20 10:31, John Buell wrote: Oddly

Re: [rt-users] Could someone help a newb evaluating RT with email setup?

and give it another try :) --- Regards,Aaron Guise aa...@guise.net.nz On 2013-02-20 11:15, John Buell wrote: Changed /etc/mailname and /etc/hostname and then. Yes, postfix seems to be part of the problem it was rejecting the messages relayed to r...@rt.countrysampler.com but has quit doing

Re: [rt-users] Still not getting all status changes/updates

and make an update with another account, root for example and that should send the mail :) --- REGARDS, AARON GUISE aa...@guise.net.nz On 2013-02-20 11:55, John Buell wrote: I'm still wondering if I'm missing something in Scrips or some other setting. While the user gets a message when

Re: [rt-users] Could someone help a newb evaluating RT with email setup?

(welrt.welnet.co.nz) pointed at the rt-mailgate. -- REGARDS, AARON GUISE aa...@guise.net.nz On 2013-02-19 10:25, John Buell wrote: I've got most of a skeletal set up done, I think. I'm using an old HP server box with Ubuntu 12.04 installed. Rather than running the rt in the Ubuntu software repository

Re: [rt-users] Could someone help a newb evaluating RT with email setup?

I have put some further detail on the Request Tracker wiki @ http://requesttracker.wikia.com/wiki/Relaying_mail_from_Microsoft_Exchange_2007_to_RT [1] --- REGARDS, AARON GUISE aa...@guise.net.nz On 2013-02-19 10:25, John Buell wrote: I've got most of a skeletal set up done, I think

[rt-users] Scrip Help?

. Essentially we have rules on our mail clients which forward mail back to RT from our outsourced Service provider, the content looks like this when they change a status. Subject: SR129018, CustRef: 54795, QUE atus. This is an automatically generated email from Aaron Guise using Gentrack SR System

Re: [rt-users] Problems installing MergeUsers

nothing about make test, and few if any other extensions seem to include tests because of this and other headaches. Thanks Jerrad, so in this case would you think it'd be ok to use force install here? *Regards,* *Aaron Guise 07 838 7793 027 212 6638 aa...@guise.net.nz * MSN: gui

[rt-users] Possible gotcha's as company merges.

looking forward to the changes I will have to make at this time. * Regards,* *Aaron Guise 07 838 7793 027 212 6638 aa...@guise.net.nz * MSN: gui...@hotmail.com [image: Facebook] http://www.facebook.com/shadysandman ___ http://lists.bestpractical.com

[rt-users] Problems installing MergeUsers

: reports FALCONE/RT-Extension-MergeUsers-0.03.tar.gz Running make install make test had returned bad status, won't install without force Failed during this command: FALCONE/RT-Extension-MergeUsers-0.03.tar.gz : make_test NO * Regards,* *Aaron Guise 07 838 7793 027 212 6638 aa...@guise.net.nz

Re: [rt-users] new database dump smaller than old one

Ours reduced by about 1gig. I am sure it is something to do with the more efficient storage of binary files in (Binary Datatypes) Instead of longtext/longblob. I noticed also the backup takes less time to run.. All is well and we have no problems so I feel there is no cause for concern. On

Re: [rt-users] Help reverting RT 3.8.6 back to displaying username instead of RealName

Thanks Ken, I have patched the files as recommended, I will let you know how we get on. Just waiting for the scheduled automatic restart of apache tonight. * Regards,* *Aaron Guise 07 838 7793 027 212 6638 aa...@guise.net.nz * MSN: gui...@hotmail.com Contact Me [image: Facebook] http

[rt-users] Help reverting RT 3.8.6 back to displaying username instead of RealName

Hi, Just updated to RT 3.8.6, all looks well but on rt 3.8.0 all users were listed in select box and transaction history as username i.e aguise for myself. RT 3.8.6 is displaying the full name (Aaron Guise) . Our users are so used to the old format and they really want it back. Can someone

Re: [rt-users] Not sending auto response from certain from addresses

the Resolve template again at the queue level, just leave all the content blank. RT then should not send an email at all. You can do the same for the autoreply on Create scrip. * Regards,* *Aaron Guise 07 838 7793 027 212 6638 aa...@guise.net.nz * MSN: gui...@hotmail.com Contact Me [image

Re: [rt-users] Not sending auto response from certain from addresses

You probably need to check this out; http://wiki.bestpractical.com/view/OnCreateAutoReplyException -- Regards, Aaron On Tue, Nov 17, 2009 at 7:45 AM, Tyler Hall ty...@tylerhall.net wrote: All - Is it possible for RT to add an email into a ticket, however do not send an auto response,

Re: [rt-users] Scrip Question

AM, Aaron Guise aa...@guise.net.nz wrote: Hi All, Silly question but, how can I access the Attachments for a related Transaction via a scrip? I am wanting to collect a piece out of the plaintext content to populate a CF on comment. -- Regards, Aaron

[rt-users] Scrip Question

Hi All, Silly question but, how can I access the Attachments for a related Transaction via a scrip? I am wanting to collect a piece out of the plaintext content to populate a CF on comment. -- Regards, Aaron ___

Re: [rt-users] How to enable HTML trmplates in RT

This may have some bearing on things, unsure but worth a try. In RT_SiteConfig.pm make sure to have, if you don't then add these in. Set($TrustHTMLAttachments, 1); Set($PreferRichText, 1); Another thing, not the empty line under Content: If you don't have this blank line the template will not

Re: [rt-users] WebPath in search results cached somewhere

RT_SiteConfig will have the configuration option you want to change. -- Regards Aaron On Sat, Nov 7, 2009 at 9:39 AM, Jon Baker jba...@wgm.us wrote: I'm migrating our RT to a dedicated system. On the old system, the path to RT was http://server/rt/, and so the WebPath variable was set to

Re: [rt-users] How to enable HTML trmplates in RT

All I did was setup the templates as shown in the example below; Subject: Resolved: {$Ticket-Subject} Content-Type: text/html Content: table border=0 cellpadding=0 width=644 tr td colspan=2 height=53pfont face=Verdana size=2You logged a job (SR#) with the Sitel IT Service Desk which we believe

Re: [rt-users] RT 3.8.5 : User logged out on 'simple search' or ticket creation.

Hi, Did you complete all the actions in UPGRADING.mysql? If not then this will cause the issue that you speak of. -- Regards, Aaron On Tue, Oct 6, 2009 at 5:18 AM, Bennett, Bevan (IS) bevan.benn...@ngc.comwrote: I'm trying to upgrade my installation to 3.8.5, but early testing showed a

Re: [rt-users] Upgrade from 3.6.3 to 3.8.4 - image attachments missing/corrupt

I'll have a look, I'm sure they are here somewhere. Might take a day though. *Regards, Aaron Guise 07 838 7793 027 212 6638 aa...@guise.net.nz* On Wed, Sep 16, 2009 at 9:20 PM, Justin Hayes justin.ha...@orbisuk.comwrote: Thanks a lot for the info and advise Aaron. Don't suppose you kept

Re: [rt-users] Upgrade from 3.6.3 to 3.8.4 - image attachments missing/corrupt

I fully agree Tom, SQL Servers totally own the filesystem equivalent in this regard. Our attachments table is huge and it would be rather difficult to keep a track of them all and ensure every last one is backed up without the MySQL storage system :-) *Regards, Aaron Guise 07 838 7793 027 212

Re: [rt-users] Upgrade from 3.6.3 to 3.8.4 - image attachments missing/corrupt

to place this --opt --default-character-set=binary in the commandline arguments. That will mean it exports in binary mode to avoid corruption. *Regards, Aaron Guise 07 838 7793 027 212 6638 aa...@guise.net.nz* On Wed, Sep 16, 2009 at 7:54 AM, Justin Hayes justin.ha...@orbisuk.comwrote: Hi

Re: [rt-users] RT Extension Custom Field for Checkbox

Have you enabled the extension in RT_SiteConfig.pm? Look for/create a line like Set(@Plugins On Sat, Sep 12, 2009 at 1:12 AM, Baskaraganesan Natarajan banat...@hcl.inwrote: Retrying… Hi, I am running RT 3.8.2 in a Fedora 10 box. We are trying to use checkboxes custom field extension

Re: [rt-users] performace is very slow on 3.8.2

MySQLtuner would be a good place to start. MySQL is unfortunately not configured optimally for RT in a default install. You can get it here http://rackerhacker.com/mysqltuner/ *Regards,* *Aaron Guise 07 838 7793 027 212 6638 aa...@guise.net.nz * On Tue, Aug 11, 2009 at 1:57 AM, testw

Re: [rt-users] Slow querys - can I speed this up?

but now the majority of tickets will load and display in under 1 second. Had to add more RAM to the server also, MySQL was choking. Currently running; Debian Lenny 64Bit 4Gb RAM Apache2 - Modperl MySQL 5.0.51a-24 *Regards,* *Aaron Guise 027 212 6638 aa...@guise.net.nz * On Wed, Jun 17, 2009 at 10

[rt-users] Scrip Question

Hi, I want to check if a Custom Field Value is Set to a particular value and if so don't send autoreply on TicketCreate. My Question is how do I select a Custom field Value within a scrip? *Regards,* *Aaron Guise 027 212 6638 aa...@guise.net.nz

Re: [rt-users] Scrip Question

Found it, $TicketObj-FirstCustomFieldValue('The CF Name'); On Thu, Jun 11, 2009 at 9:59 AM, Aaron Guise aa...@guise.net.nz wrote: Hi, I want to check if a Custom Field Value is Set to a particular value and if so don't send autoreply on TicketCreate. My Question is how do I select

[rt-users] Scrip Help

Hi, Is it possible to differentiate via Scrip whether a ticket is created via the RT Gui or an email being sent? I cannot seem to come up with something concrete that works just yet. *Regards,* *Aaron Guise 027 212 6638 aa...@guise.net.nz * ___ http

Re: [rt-users] Scrip Help

Thanks Jerrad, I couldn't remember where I had seen this before. I since had a good search and found it on the Wiki. *Regards,* *Aaron Guise 027 212 6638 aa...@guise.net.nz * On Thu, Jun 11, 2009 at 12:59 PM, Jerrad Pierce jpie...@cambridgeenergyalliance.org wrote: This info exists

[rt-users] HTML Display with images 3.8.2

Hi. Question: When viewing the HTML part of email is it possible to have images show instead of a placeholder? Example below is from a ticket a user sent to our RT Instance with image. Testing body; [image: RTEmailCompletion.jpg] *Regards,* *Aaron Guise 027 212 6638 aa...@guise.net.nz

Re: [rt-users] Binary files broken since upgrade to RT 3.8

. Pulls all attachments out of the functioning database (Pre-Upgrade) and dumps them to the filesystem 2. Inserts all attachments back into the newly updated schema. This approach worked for me, I was then able to use 3.8.2 without any trouble at all. *Regards,* *Aaron Guise 027 212 6638 aa

Re: [rt-users] RT Attachment problem

these scripts and instructions if you are still having trouble and wish to upgrade. *Regards,* *Aaron Guise [image: Phone] 07 854 7824 [image: Mobile]027 212 6638 [image: email]aa...@guise.net.nz* On Fri, Apr 24, 2009 at 10:27 AM, Hossein Rafighi hossein.rafi...@triumf.ca wrote: Hi, We

Re: [rt-users] RT Attachment problem

Sorry, I meant LONGBLOB rather than VARBINARY. *Regards,* *Aaron Guise [image: Phone] 07 854 7824 [image: Mobile]027 212 6638 [image: email]aa...@guise.net.nz* On Tue, May 19, 2009 at 8:38 AM, Aaron Guise aa...@guise.net.nz wrote: Hi, I too had a similar problem with them attachments. I

[rt-users] Odd Performance Trouble

cause this, mysql is complaining about any queries that hit the attachments table which is why I started there. *Regards,* *Aaron Guise 027 212 6638 aa...@guise.net.nz * ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help

Re: [rt-users] Database help

in the right direction, but in hindsight I should have guessed they were n the Tickets table. *Regards,* *Aaron Guise 027 212 6638 aa...@guise.net.nz * On Thu, Apr 2, 2009 at 11:13 AM, Ken Crocker kfcroc...@lbl.gov wrote: Tom, Reminders ARE tickets. You will find them in the TICKETS table

[rt-users] Database help

Hi Everyone, This is probably a silly question but I just wonder if anyone is aware at the database level how I would locate a reminder and it's due date? I have looked about and can't see it for the life of me. *Regards,* *Aaron Guise 027 212 6638 aa...@guise.net.nz

Re: [rt-users] RT 3.8.2 install failed due XML::RSS

Try installing from apt repositories 'apt-get install -y libxml-rss-perl' then re-run make fixdeps. I found this worked a treat on our recent re-install of RT. *Regards,* *Aaron Guise 027 212 6638 aa...@guise.net.nz * On Sat, Mar 28, 2009 at 12:39 AM, Torsten Kaehler t.kaeh

[rt-users] Have filtered select custom field options

to have values filtered and specific to the specific business area. Would such a thing be at all possible? *Regards,* *Aaron Guise 027 212 6638 aa...@guise.net.nz * ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http

[rt-users] Upgrading - 3.6.5 - 3.8.2

Hi, In following the upgrade docs we apply updates to schema with /opt/rt3/sbin/rt-setup-database --dba root --prompt-for-dba-password --action upgrade But this gives me error below. Any ideas how I could progress past this issue? Output from console; Processing 3.7.1 Now inserting data

[rt-users] RT Performance - Intermittent slow spells

Hi, We are currently having some intermittent problems where our RT stops responding. I have isolated this I think to a database problem of some sort. I turned on Slow Query logging and this is what MySQL picked up. Any ideas what may cause such performance issues. It is intermittent but very

Re: [rt-users] Notify requestors on priority change

. This then triggered off the email. Also to get the new and or old values you should be able to use the below; New Value: {$Transaction-NewValue} Old Value: {$Transaction-OldValue} *Regards,* *Aaron Guise 027 212 6638 aa...@guise.net.nz * On Wed, Mar 11, 2009 at 9:25 AM, vxtrq rob@gmail.com wrote

Re: [rt-users] Error: User username: Email address in use

This happens on our site too. Ususally just means they have been auto created as a user on the RT instance when emailing through a request. In the Web Interface instead of creating a new user just search for their email address and update the existing user. *Regards,* *Aaron Guise 027 212 6638

Re: [rt-users] Is it standard for AdminCc watchers to get 2 emails every time a ticket is created?

What Scrip is causing this to occur? *Regards,* *Aaron Guise 027 212 6638 aa...@guise.net.nz * On Thu, Mar 5, 2009 at 1:12 PM, Steve OBrien steve.obr...@hdesd.org wrote: We are seeing the Autoreply message and immediately a request was acted upon (although it is hard to tell what was done

Re: [rt-users] Stop emails being sent for certain email addresses

That's Great Rob, I had missed that one on the wiki. That looks like it will suit perfectly. *Regards,* *Aaron Guise 027 212 6638 aa...@guise.net.nz * On Wed, Mar 4, 2009 at 6:28 AM, Rob Munsch rob.mun...@gmail.com wrote: Presently we have several servers which send a notification email

[rt-users] HTML Displayed by default if exists RT 3.8.0

Hi Everyone, I have a question regarding the Ticket History, At the present time when viewing the ticket history it shows the content matching text/plain by default. What ideally I would like to do is have it display the text/html version if it exists. i.e emailed from outlook with s table,

Re: [rt-users] DB Problems upgrading to RT 3.8.2 from 3.6.5

Hi Dave, MySQL has to convert each one of those attachments to the new datatype. Sadly this just takes time. Our DB is only miniscule compared to yours and from memory it takes around an 1hour just to get through all of our attachments. I think it is highly likely that this could be normal due

[rt-users] Stop emails being sent for certain email addresses

Hi, Presently we have several servers which send a notification email to our RT instance. I just wondered does anyone no of a way that we can prevent auto-replies and resolved emails going to these email addresses. The reason being is it is just servern...@ourdomain.co.nz which is not setup as

Re: [rt-users] Stop emails being sent for certain email addresses

at 4:04 PM, Aaron Guise aa...@guise.net.nz wrote: Hi, Presently we have several servers which send a notification email to our RT instance. I just wondered does anyone no of a way that we can prevent auto-replies and resolved emails going to these email addresses. The reason being

Re: [rt-users] Fwd: A little Scrip help

0 unless $txn-Type =~ /^AddLink$/i; return 0 unless $txn-Field =~ /^MergedInto$/i; if ($txn-NewValue =~ $txn-ObjectID) { return 1; } else { return 0; } return 1; *Regards,* *Aaron Guise 027 212 6638 aa...@guise.net.nz * On Sat, Feb 28, 2009 at 6:25 AM, Potla, Ashish

Re: [rt-users] Fwd: A little Scrip help

That makes two of us, anyway thanks for your assistance thusfar. On Sat, Feb 28, 2009 at 6:20 AM, Kenneth Crocker kfcroc...@lbl.gov wrote: Aaron, Well, I'm at a loss as well. Sorry. Kenn LBNL On 2/26/2009 4:58 PM, Aaron Guise wrote: I thought of this scenario already, but I

Re: [rt-users] Fwd: A little Scrip help

...@lists.bestpractical.com] On Behalf Of Kenneth Crocker [ kfcroc...@lbl.gov] Sent: Friday, February 27, 2009 10:50 PM To: Aaron Guise Cc: rt-users@lists.bestpractical.com Subject: Re: [rt-users] Fwd: A little Scrip help Aaron, Well, I'm at a loss as well. Sorry. Kenn LBNL On 2/26/2009 4

[rt-users] A little Scrip help

Hi, I have implemented a scrip to notify the owner in the event someone else merges data into one of their tickets. All works well but alas it actually sends the notification twice. There is probably a real simple answer but it is baffling me. Have just ignored it the last few months but now I

Re: [rt-users] A little Scrip help

: Thursday, February 26, 2009 5:59 PM To: Aaron Guise Subject: RE: [rt-users] A little Scrip help Is the scrip set to 'Transaction Batch' or 'Transaction Create'? Set it to Transaction Batch. -Ashish From: rt-users-boun...@lists.bestpractical.com

Re: [rt-users] A little Scrip help

On Fri, Feb 27, 2009 at 9:46 AM, Aaron Guise aa...@guise.net.nz wrote: Hi, I have just now amended our RT_SiteConfig with Set($UseTransactionBatch, 1); Unfortunately it still triggered two emails. The scrip itself is set to use transaction batch. *Regards,* *Aaron Guise 027 212 6638

[rt-users] Fwd: A little Scrip help

-- Forwarded message -- From: Aaron Guise aa...@guise.net.nz Date: Fri, Feb 27, 2009 at 12:17 PM Subject: Re: [rt-users] A little Scrip help To: Kenneth Crocker kfcroc...@lbl.gov Yeah, Have double checked all of those scrips/templates again. The only one that nets an output

Re: [rt-users] Fwd: A little Scrip help

; If I am the Requestor the Owner and someone merges a ticket into mine am I getting 1 email as requestor and 1 as owner? Just a thought. Kenn LBNL On 2/26/2009 3:17 PM, Aaron Guise wrote: -- Forwarded message -- From: *Aaron Guise* aa...@guise.net.nz mailto:aa...@guise.net.nz

Re: [rt-users] User forgot

The default account is actually root. password is password unless whoever set it up has changed it, On Tue, Feb 3, 2009 at 9:43 PM, Alf Stockton a...@stockton.co.za wrote: My user has mislaid/forgotten their ID's and passwords.:-( Is there any way I can retrieve them? For that matter is

Re: [rt-users] Anyone get Exchange working?

well. What are you having difficullty with? Which MTA are you using Sendmail/Postfix? *Regards,* *Aaron Guise 027 212 6638 aa...@guise.net.nz * On Mon, Feb 2, 2009 at 3:51 PM, GravyFace gravyf...@gmail.com wrote: Having a heck of a time using Exchange as a relay/smarthost as described

[rt-users] RT 3.8.0 - AdminCC issues

Ticket #17203:;... List:; syntax illegal for recipient addresses *Regards,* *Aaron Guise 07 854 7824 027 212 6638 aa...@guise.net.nz * ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com

Re: [rt-users] RT 3.8.0 - AdminCC issues

Thanks Jesse, I must've overlooked that one. That fixed things up a treat. Must update to postfix sometime so can use that. *Regards,* *Aaron Guise 07 854 7824 027 212 6638 aa...@guise.net.nz * On Mon, Jan 19, 2009 at 10:09 AM, Jesse Vincent je...@bestpractical.comwrote: On Mon, Jan

[rt-users] Images corrupted after upgrade to 3.8.0

with the instructions found in UPGRADING.mysql. Any thoughts on why this might be? database was dumped with default-character-set=binary. *Regards,* *Aaron Guise 07 854 7824 027 212 6638 aa...@guise.net.nz * ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt

Re: [rt-users] Images corrupted after upgrade to 3.8.0

Correction, it actually appears to have broken the majority of binary attachments. There are only a couple that I have found to work. On Mon, Jan 12, 2009 at 12:19 AM, Aaron Guise aa...@guise.net.nz wrote: Hi, Just recently have updated to RT-3.8.0 unfortuately it appears that all images

Re: [rt-users] Images corrupted after upgrade to 3.8.0

resolved, so can upgrade our production server. On Mon, Jan 12, 2009 at 12:19 AM, Aaron Guise aa...@guise.net.nz wrote: Hi, Just recently have updated to RT-3.8.0 unfortuately it appears that all images whom were stored in the database have been slightly corrupted. However all other binary type

[rt-users] Upgrading from RT 3.6.5 to 3.8.0

::mysql::st execute failed: Duplicate key name 'CachedGroupMembers3' at /opt/rt3/sbin/../lib/RT/Handle.pm line 463. *Regards,* *Aaron Guise 07 854 7824 027 212 6638 aa...@guise.net.nz * ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

[rt-users] Upgrade trouble 3.8.1

running 3.8.0 I can view the attachments all correctly. Any ideas where to go from here? *Regards,* *Aaron Guise 07 854 7824 027 212 6638 aa...@guise.net.nz * ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http

Re: [rt-users] Upgrade trouble 3.8.1

, Aaron Guise wrote: Hi, I have applied the updates to the schema but whenever I try to view an attached image I get this instead; [image: http://hamrttest/Ticket/Attachment/235/90/image001.jpg] http://hamrttest/Ticket/Attachment/235/90/image001.jpg This is instead of any binary type

[rt-users] OnMerge Issues

Hi, We just recently upgraded our RT from 3.6.5 to 3.8.0. On 3.6.5 we had a scrip which would send an email to notify the owner of a ticket in the event that someone merged another ticket within it. Unfortunately since the upgrade to 3.8.0 this no longer works. The custom condition I used to

[rt-users] RTx::EmailCompletion config problems

point me in the right direction to get this working? *Regards,* *Aaron Guise 07 854 7824 027 212 6638 [EMAIL PROTECTED] * ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial