[rt-users] Approval Templates in 4.2.3 - unable to disable?

the approval message stamped into the original ticket. What am I missing? Thanks! Jon Baker | Senior Web Applications Developer 918.234.5656 @jdavidbakr Church on the Move 1003 N 129th E Ave | Tulsa, OK 74116 -- RT Training - Dallas May 20-21 http://bestpractical.com/training

Re: [rt-users] Old RT and New RT ?

will be there , this is to avoid any downtime. RT is a brilliant system and we are looking to use it more , but this needs to be possible or my manager wont go ahead with the new system. Any suggestions and helps much appreciated. Cheers -- Jon Baker Systems Administrator Church on the Move 1003 N 129th E Ave Tulsa OK

Re: [rt-users] Old RT and New RT ?

only been understanding how rt works for the past 2 months . But since the order from top are to install new rt , i am in a helpless situation here so any help is greatly needed. Cheers -- Jon Baker Systems Administrator Church on the Move 1003 N 129th E Ave Tulsa OK 74116 (918) 234-5656

[rt-users] Is it possible to search for non-bookmarked tickets?

the bookmarked tickets and this second search I have all tickets assigned to me, but no ticket is in both lists. I tried id != '__Bookmarked__' but that seems to be pulling up everything, even bookmarked tickets. Thoughts? -- Jon Baker Systems Administrator Church on the Move 1003 N 129th E Ave

Re: [rt-users] Subscription of Dashboard and Outlook

the complicated HTML and CSS that we use for search results. This is why it gives you a link to view the page in a browser. Shawn -- Jon Baker Systems Administrator Church on the Move 1003 N 129th E Ave Tulsa OK 74116 (918) 234-5656 CONFIDENTIALITY NOTICE: This transmission may be confidential

[rt-users] Subscription of Dashboard and Outlook

can't find anything in the archives referencing it. Is there either; a) A patch that modifies the outgoing e-mail to work with the limited Outlook html support or, b) A way to send the dashboard e-mails as plain text instead of html? Thanks! -- Jon Baker Systems Administrator Church on the Move

Re: [rt-users] Subscription of Dashboard and Outlook

Sure thing, Thomas, Here's a screenshot: http://files.jdavidbaker.com/uploads/3c93e/bdd17f.png On Mar 24, 2011, at 12:33 PM, rt-users-requ...@lists.bestpractical.com wrote: On 24 Mar 2011 12:55, Jon Baker wrote: I spent yesterday going on and on with our project manager about how wonderful

Re: [rt-users] Subscription of Dashboard and Outlook

or something like that. Regards, Andrés -Original Message- From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Jon Baker Sent: Thursday, March 24, 2011 1:53 PM To: rt-users@lists.bestpractical.com Subject: Re: [rt-users

Re: [rt-users] ModifyTicket/Steal/Take privileges

, 2011, at 8:10 PM, rt-users-requ...@lists.bestpractical.com wrote: Jon, Remove the right to OwnTicket as well as Steal and Take. You can grant the ModifyTicket to that group as well as ShowTicket and that way they can See tickets in a Queue, Modify them, but not Own them. Kenn LBNL -- Jon

Re: [rt-users] A way to skip a global scrip in one queue?

Never mind, I found it here at the bottom - http://requesttracker.wikia.com/wiki/Template -- Jon Baker Systems Administrator Church on the Move 1003 N 129th E Ave Tulsa OK 74116 (918) 234-5656 CONFIDENTIALITY NOTICE: This transmission may be confidential and subject to legal privilege

[rt-users] A way to skip a global scrip in one queue?

I have an RT system running about 25 queues. I have a global scrip that runs On Correspond to notify the requestor with the default Correspondence template. I have one queue that I'd like to use a different template (to have a specific message in addition to the update). The only way I see to

Re: [rt-users] ModifyTicket/Steal/Take privileges

to separate ownership changes from status changes. Is this possible? Thanks - -- Jon Baker Systems Administrator Church on the Move 1003 N 129th E Ave Tulsa OK 74116 (918) 234-5656 CONFIDENTIALITY NOTICE: This transmission may be confidential and subject to legal privilege. If you

Re: [rt-users] A way to skip a global scrip in one queue?

to manage, so I was wondering if there's a way to prevent a global scrip from running in a single queue? ~jon You can use a queue specific template to override the global one of the same name. *I think.* Ken -- Jon Baker Systems Administrator Church on the Move 1003 N 129th E Ave

Re: [rt-users] ModifyTicket/Steal/Take privileges

. If not, change the owner back. That might work. Kenn LBNL -- Jon Baker Systems Administrator Church on the Move 1003 N 129th E Ave Tulsa OK 74116 (918) 234-5656 CONFIDENTIALITY NOTICE: This transmission may be confidential and subject to legal privilege. If you are not the intended

Re: [rt-users] ModifyTicket/Steal/Take privileges

then display the Owners dropdown. The only reason I am suggesting this, is because many times my users do not realise an action have been rolled back automatically via the system. Regards; Roy -- Jon Baker Systems Administrator Church on the Move 1003 N 129th E Ave Tulsa OK 74116 (918) 234

[rt-users] ModifyTicket/Steal/Take privileges

that Steal and Take are subsets of ModifyTicket (i.e, if you have ModifyTicket you implicitly have Steal and Take) but I can't figure out how to separate ownership changes from status changes. Is this possible? Thanks - -- Jon Baker Systems Administrator Church on the Move 1003 N 129th E Ave Tulsa OK

Re: [rt-users] Remove a post to the group?

out here, and now the link is showing up in Google search, and I want to get rid of it. Is there a way to completely remove a post? -- Jon Baker Systems Administrator Church on the Move 1003 N 129th E Ave Tulsa OK 74116 (918) 234-5656 CONFIDENTIALITY NOTICE: This transmission may

Re: [rt-users] how to check if can receive email from special domain

emails from t...@test.com? Thank you. -- LiuJia -- Jon Baker Systems Administrator Church on the Move 1003 N 129th E Ave Tulsa OK 74116 (918) 234-5656 CONFIDENTIALITY NOTICE: This transmission may be confidential and subject to legal privilege. If you are not the intended recipient

Re: [rt-users] WebPath in search results cached somewhere

did finally get it to delete by adding a new one first. On Nov 9, 2009, at 3:57 AM, Aaron Guise wrote: RT_SiteConfig will have the configuration option you want to change. -- Regards Aaron On Sat, Nov 7, 2009 at 9:39 AM, Jon Baker jba...@wgm.us wrote: I'm migrating our RT to a dedicated

[rt-users] rt-mailgate undefined server error for only one user

to solve this? -- Jon Baker Information Technology Willie George Ministries 1003 N 129th E Ave Tulsa OK 74116 (918) 234-5656 ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial

[rt-users] rt-mailgate undefined server error for only one user

system that is also running RT that I'm able to send the same message into without issue (I have successfully caught the raw message and am able to attempt to send it through rt-mailgate via the command line) -- Jon Baker Information Technology Willie George Ministries 1003 N 129th E Ave

Re: [rt-users] rt-mailgate undefined server error for only

into without issue (I have successfully caught the raw message and am able to attempt to send it through rt-mailgate via the command line) I would look at the dep checking mentioned above first, as FC probably messed with your perl and module versions -kevin -- Jon Baker Information Technology

[rt-users] Slow querys - can I speed this up?

it on the Content column because it's a BLOB) but that doesn't seem to be speeding it up. We just passed 30,000 tickets and the Attachment table is huge (2.4 GiB) Any ideas? -- Jon Baker Information Technology Willie George Ministries 1003 N 129th E Ave Tulsa OK 74116 (918) 234-5656

Re: [rt-users] Printing tickets

RT. I'm a big fan of keeping customizations _completely_ separate from the app where possible, so I can upgrade on a whim without fear of horking my custom stuff. -- Jon Baker Information Technology Willie George Ministries 1003 N 129th E Ave Tulsa OK 74116 (918) 234-5656

[rt-users] Printing tickets

We use RT extensively in our organization, and we have one department (facilities) who prints out the tickets and hands them to the workers for them to physically go out and perform the requests. The problem with this is that currently printing the tickets print the blue border and

[rt-users] Reminder access

. If they are in the ticket, their name shows up for themselves, but if they create a reminder it is assigned to Nobody and it doesn't appear on their pages (while the orphaned reminder shows up on all the group admincc's pages) -- Jon Baker Information Technology Willie George Ministries 1003 N 129th E Ave

Re: [rt-users] rt-mailgate changing subject

); Using that format instead of the one I previously posted appears to have solved the issue. Thanks! On Mar 26, 2009, at 4:00 PM, Jerrad Pierce wrote: On Thu, Mar 26, 2009 at 16:56, Jon Baker jba...@wgm.us wrote: I just started using custom subject tags with my RT and now my rt- mailgate

Re: [rt-users] rt-mailgate changing subject

On Mar 27, 2009, at 6:04 AM, rt-users-requ...@lists.bestpractical.com wrote: I just started using custom subject tags with my RT and now my rt- mailgate is changing the subject to strange things, putting the ticket tag into the subject. Is there a setting to prevent the subject from

[rt-users] scrip creating multiple (5?) approvals

' and recieve 5 identical approvals for the originating ticket. Anyone have any bright suggestions as to why...? -- Jon Baker Information Technology Willie George Ministries 1003 N 129th E Ave Tulsa OK 74116 (918) 234-5656 ___ http

[rt-users] Changing email subject to automatically update a ticket

I think you're going to be best off doing some sort of pre-processing on the incoming e-mail. You might be able to do this in rt-mailgate but I don't know how myself. I don't think you'll have any luck in a scrip because by that point it's in its own ticket.

[rt-users] rt-mailgate changing subject

I just started using custom subject tags with my RT and now my rt- mailgate is changing the subject to strange things, putting the ticket tag into the subject. Is there a setting to prevent the subject from being changed by rt-mailgate? ___

Re: [rt-users] rt-mailgate changing subject

, at 4:00 PM, Jerrad Pierce wrote: On Thu, Mar 26, 2009 at 16:56, Jon Baker jba...@wgm.us wrote: I just started using custom subject tags with my RT and now my rt- mailgate is changing the subject to strange things, putting the ticket tag into the subject. Is there a setting to prevent

Re: [rt-users] rt-mailgate changing subject

I misunderstanding how this works? That was directly out of the example, or so I thought. On Mar 26, 2009, at 4:00 PM, Jerrad Pierce wrote: On Thu, Mar 26, 2009 at 16:56, Jon Baker jba...@wgm.us wrote: I just started using custom subject tags with my RT and now my rt- mailgate is changing

[rt-users] Approvals question

. Is there a simpler way to hide a ticket from a group before it is approved? -- Jon Baker Information Technology Willie George Ministries 1003 N 129th E Ave Tulsa OK 74116 (918) 234-5656 ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt

[rt-users] Search results being filtered after they are generated?

be something in my configuration that is causing this. -- Jon Baker Information Technology Willie George Ministries 1003 N 129th E Ave Tulsa OK 74116 (918) 234-5656 ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http

Re: [rt-users] Search results being filtered after they are generated?

as a watcher instead of the entire queue that he is in a group that is defined as AdminCC. I'm running rt version 3.8.2-5.fc10 on MySQL 5.0.67-2.fc10 On Mar 13, 2009, at 10:32 AM, Ruslan Zakirov wrote: UseSQLForACLChecks On Fri, Mar 13, 2009 at 5:45 PM, Jon Baker jba...@wgm.us wrote: This may

Re: [rt-users] Search results being filtered after they are generated?

can try to reproduce it locally? On Fri, Mar 13, 2009 at 7:28 PM, Jon Baker jba...@wgm.us wrote: Ok, this at first appeared to work - but after a few minutes I got a call that the quick search wasn't working as expected. I have users defined in groups for AdminCC's of some queues. Before

[rt-users] Segmentation fault - clearing cookie fixes it

and it was working over there - so I got rid of the session cookie and it started working on the other browser. I have no idea what is getting set in the cookie that would be causing the segmentation fault - any ideas? -- Jon Baker This e-mail has been transmitted using 100% recycled