12:26 PM
To: rt-users@lists.bestpractical.com
Subject: [rt-users] Help with Fetchmail
Hi Folks!
Need some help on the final step of an RT 3.6.7 installation on a
CentOS box and fetchmail.
Here's what we did:
1. Created a file called .fetchmailrc on /root/ with:
-
#!/bin/sh
set logfile /opt
help me ! trungthangvn2004 : i don't haven't
Trân trọng.
NGUYEN TRUNG THANG
TELECOM DEPT.
VINASHIN MEDIA CORPORATION
A: 26/72 Nguyen Trai, Hanoi, Vietnam
T: +844.274 (ext 848)
M: +84 936 812 338
Y: trungthangvn2004
W: www.vinashin-media.com
To RT List,
I am having trouble with a Mandatory Custom Field. RT requires that
the field be filled in when a ticket is created. I really just want it
filled out before it is allowed to be resolved. I can't think of any
way to do this other than removing the Mandatory requirement and
Hi Violetta,
I've been on vacation so I didn't see your message until today. I'm
confused by your mail because there was no unless clause in any of the
code that I saw or suggested. The snippet you included doesn't have one
either - it's a simple if conditional:
if ( A ! (B || C) ) {
Hi Gene,
good idea, thanks. But didn't work either. The scip is than always
applicable and always applies the customfield which it should not do. *args*
I also tried unless, but than I get the errormessage:
Scrip 17 IsApplicable failed: syntax error at (eval 950) line 1, near
-Subject unless
Violetta,
I missed this thread. What are you trying to do?
Kenn
LBNL
On 10/19/2008 11:53 PM, Violetta Wawryk wrote:
Hi Gene,
good idea, thanks. But didn't work either. The scip is than always
applicable and always applies the customfield which it should not do. *args*
I also
Hi Rene,
brauch mal dringend hilfe vom perlguru. ich möchte was abfrage und zwar
wenn ich im subject akut *nicht* drinnen steht dann solls zutreffen
$self-TicketObj-Subject !=~ /[A|a]kut: / -- tut nicht
$self-TicketObj-Subject !~ /[A|a]kut: / -- tut nicht
wie muss das denn richtig heissen
Hi,
if ($self-TransactionObj-Type eq Create
($self-TicketObj-Subject !=~ /[P|p]roje[c|k]t: / ||
$self-TicketObj-Subject !=~/[A|a]kut: / ) )
I'm pretty sure that is a higher precedence than ||, so the result
without parentheses would be the same as ( ( A B ) || C ) instead of
sorry, the german mail was not meant for the mailinglist *args*
--
Vorstand/Board of Management:
Dr. Bernd Finkbeiner, Dr. Florian Geyer,
Dr. Roland Niemeier, Dr. Arno Steitz, Dr. Ingrid Zech
Vorsitzender des Aufsichtsrats/
Chairman of the Supervisory Board:
Prof. Dr. Hanns Ruder
Sitz/Registered
Hi Violetta,
Try this:
if ( $self-TransactionObj-Type eq Create
! ( $self-TicketObj-Subject =~ /proje[c|k]t: /i ||
$self-TicketObj-Subject =~ /akut: /i ) )
Regards,
Gene
At 02:59 AM 10/17/2008, Violetta Wawryk wrote:
Hi,
if ($self-TransactionObj-Type eq Create
Hi,
I have different scrips that check for certain words in the subject line
and the code looks for example like that:
if ($self-TransactionObj-Type eq Create
$self-TicketObj-Subject =~ /[A|a]kut: / )
--snip--
so, if the subject contains akut do something.
That works.
What I now want to
my code looks like this:
if ($self-TransactionObj-Type eq Create
$self-TicketObj-Subject !=~ /[P|p]roje[c|k]t: / ||
$self-TicketObj-Subject !=~/[A|a]kut: / )
--snip--
sorry, for bothering you. it actually works, the problem was something
else in my code which prevented my scrip to run
Actually I think you should put the || phrase in parentheses like so:
if ($self-TransactionObj-Type eq Create
($self-TicketObj-Subject !=~ /[P|p]roje[c|k]t: / ||
$self-TicketObj-Subject !=~/[A|a]kut: / ) )
I'm pretty sure that is a higher precedence than ||, so the result
without
To list,
I need to modify the way dates are displayed in search results. I need
to have it just be simply in the /MM/DD format. Right now I am in
3.6.4. However, if this is a simple config change for 3.8 then that will
do, as we are going to upgrade soon. But if not, then I need
On Sep 30, 2008, at 1:47 PM, Kenneth Crocker wrote:
I need to modify the way dates are displayed in search results. I
need
to have it just be simply in the /MM/DD format. Right now I am
in
3.6.4. However, if this is a simple config change for 3.8 then that
will
do, as we
On Sep 30, 2008, at 2:55 PM, Kenneth Crocker wrote:
That's EXCELLENT NEWS!! Man, I was dreading having to find where
that code is and change it. I'm glad RT has gotten to the
cafeteria style of options on this stuff. I assume that my format
choice in the config deals with ALL
Kevin,
Is it available in 3.6.4?
Kenn
LBNL
On 9/30/2008 12:06 PM, Kevin Falcone wrote:
On Sep 30, 2008, at 2:55 PM, Kenneth Crocker wrote:
That's EXCELLENT NEWS!! Man, I was dreading having to find where
that code is and change it. I'm glad RT has gotten to the
PROTECTED]
[EMAIL PROTECTED]
To: Shawn M Moore [EMAIL PROTECTED]
CC: rt-users@lists.bestpractical.com rt-users@lists.bestpractical.com
Sent: Thu Jul 10 23:54:29 2008
Subject: Re: [rt-users] Help with CLI
Shawn,
Thanks! That worked! Although now it wants a password so I have
To List,
Has anyone out there use CLI for RT? I'm trying it and getting nowhere,
fast. I need some help, if anyone is able and willing. Thanks.
Kenn
LBNL
___
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
Community help:
@lists.bestpractical.com
Sent: Thu Jul 10 21:42:46 2008
Subject: [rt-users] Help with CLI
To List,
Has anyone out there use CLI for RT? I'm trying it and getting nowhere,
fast. I need some help, if anyone is able and willing. Thanks.
Kenn
LBNL
?
-Original Message-
From: [EMAIL PROTECTED]
[EMAIL PROTECTED]
To: rt Users rt-users@lists.bestpractical.com
Sent: Thu Jul 10 21:42:46 2008
Subject: [rt-users] Help with CLI
To List,
Has anyone out there use CLI for RT? I'm trying it and getting
nowhere,
fast. I need some
On Thu, Jul 10, 2008 at 02:09:43PM -0700, Kenneth Crocker wrote:
Hi Kenneth,
bash-2.03$ pwd
/apps/rt
bash-2.03$ rt list status='new';
bash: rt: command not found
It looks like the directory containing rt is not in your PATH. The
laziest fix is to just specify the full path to the rt
Shawn,
Thanks! That worked! Although now it wants a password so I have to go
find one.
Question: will I be able to embed a CLI command that creates a new
record and sets values for the fields within an SQL without it wanting a
password every time? I hope so. Otherwise I won't
Sent: Thu Jul 10 23:54:29 2008
Subject: Re: [rt-users] Help with CLI
Shawn,
Thanks! That worked! Although now it wants a password so I have
to go
find one.
Question: will I be able to embed a CLI command that creates a new
record and sets values for the fields within
Hi all,
Found a HowTo for setup lighttpd with FastCGI using Mason for
RequestTracker
http://trac.lighttpd.net/trac/wiki/RequestTracker
Tried it and have some troubles with it...
I can start lighttpd and login into RequestTracker and I see the queues
- but if I click on a queue I get the
Hi
I'm using patch for .fcgi for lighttpd
Hi all,
Found a HowTo for setup lighttpd with FastCGI using Mason for
RequestTracker
http://trac.lighttpd.net/trac/wiki/RequestTracker
Tried it and have some troubles with it...
I can start lighttpd and login into RequestTracker and I see the
Hi,
Would you send it to me? That would be very nice...
Regards,
Raphael
Ilia Kantor schrieb:
Hi
I'm using patch for .fcgi for lighttpd
Hi all,
Found a HowTo for setup lighttpd with FastCGI using Mason for
RequestTracker
http://trac.lighttpd.net/trac/wiki/RequestTracker
Tried it
Tom,
In addition to SeeQueue, you have to grant CreateTicket. The two
work hand-in-hand for WebUI.
Kenn
LBNL
On 6/8/2008 10:51 PM, Tom Smith wrote:
Thank you for the reply, Ruslan. :-)
What I have tried to do is give Privileged SeeQueue and Requestor
ShowTicket. I thought that
Thank you for the reply, Ruslan. :-)
What I have tried to do is give Privileged SeeQueue and Requestor
ShowTicket. I thought that if I did this, everyone who has Let this
user be granted rights would be able to see every queue and that
Requestors would only be able to see their own tickets.
Here is logic. To be a requestor user has to request something, but to
do that he should be able to see a queue. So it's strange to grant
SeeQueue right to Requestor roles.
The truth is that we even don't check user's relations with tickets
when we check rights on queues.
On Fri, Jun 6, 2008 at
Hi Tom,
I'm not sure if it works but try to assign SeeQueue to privileged and
SeeTicket for requestors and owners.
Ben
Tom Smith schrieb:
Hi All,
I'm trying to configure permissions in RT so that everyone can see
every queue but only see those tickets that they are listed as
Tom,
Try this:
Privileged; CreateSavedSearch, EditSavedSearch, LoadSavedSearch,
ModifySelf, ShowSavedSearch, SeeQueue, ReplyToTicket.
Owner: CommentOnTicket, CreateTicket, ModifyCustomField, ModifyTicket,
SeeCustomField, ShowOutgoingEmail, ShowTicket,
Thank you for the response Ben.
I did try that but it didn't work--the users were unable to see any
queues on the RT at a glance page.
On Jun 6, 2008, at 12:19 AM, Benjamin Weser wrote:
Hi Tom,
I'm not sure if it works but try to assign SeeQueue to privileged
and SeeTicket for
Hi All,
I'm trying to configure permissions in RT so that everyone can see
every queue but only see those tickets that they are listed as
Requestor or Owner on.
If I assign the rights SeeQueue and ShowTicket to Privileged, they
can see every queue and every ticket on the system. If I
After many failed attempts to get RT 3.6.6 working on Fedora Core 8 last week,
I decided to start from scratch. I reformatted my server with FC9. I turned
off SELINUX, as well as changed my iptables config. I installed the FC9 RPM
from:
: Friday, 16 May, 2008 3:23:51 PM (GMT+1000) Auto-Detected
Subject: Re: [rt-users] Help! Suddenly getting stacktraces
David Hobley writes:
Michael,
Thanks for the quick response. Are you saying that these
stacktraces are not indicative of any issues and that I can ignore
them?
Well, you
Hello,
We have been running RT for about a year and it has suddenly started running
slowly. Looking at the RT.log file, we are seeing a whole bunch of
stack-traces, for no reason I can ascertain. Anyone any ideas why these would
suddenly start appearing?
[Fri May 16 04:33:57 2008] [error]:
-
From: michael brader [EMAIL PROTECTED]
To: David Hobley [EMAIL PROTECTED]
Cc: rt-users rt-users@lists.bestpractical.com
Sent: Friday, 16 May, 2008 2:54:25 PM GMT +10:00 Brisbane
Subject: Re: [rt-users] Help! Suddenly getting stacktraces
David Hobley writes:
Hello,
We have been
David Hobley writes:
Michael,
Thanks for the quick response. Are you saying that these
stacktraces are not indicative of any issues and that I can ignore
them?
Well, you should set that variable to 0, because generating the stack
trace will have some overhead (presumably mostly in
David Hobley writes:
Hello,
We have been running RT for about a year and it has suddenly
started running slowly. Looking at the RT.log file, we are seeing a
whole bunch of stack-traces, for no reason I can ascertain. Anyone
any ideas why these would suddenly start appearing?
Try
Ryan Fox rfox at findlay.edu wrote on 2006-01-10:
So it seems as though in a multipart message, the text/plain part does
not get parsed by ExtractCustomFieldValues.
My question now is, is there an easy way to make that happen?
I'm running into this same problem. ExtractCustomFieldValues is
Hi Chris,
I'm not familiar with the extension, but a couple of observations might
help (or not).
1. With other templates, you would use $Transaction- instead of
$self-TransactionObj-. I don't know whether this is true for this
extension. The $self notation generally applies to scrips.
2.
I think I've got this one licked.
I'll be doing a full write-up of my project at www.awry.ws in a few days.
1. With other templates, you would use $Transaction- instead of
$self-TransactionObj-. I don't know whether this is true for this
extension. The $self notation generally applies
Hey everybody,
I've been using RT for a number of years in various jobs, and it's a
great tool. I'm trying to deploy it now for a somewhat novel use case
(managing law review submissions), and I need some help with scrip
voodoo. I'm not much of a perl guy, but I can kind of follow along. ;)
On Apr 13, 2008, at 2:52 PM, Chris Haumesser wrote:
Hey everybody,
I've been using RT for a number of years in various jobs, and it's a
great tool. I'm trying to deploy it now for a somewhat novel use case
(managing law review submissions), and I need some help with scrip
voodoo. I'm not
Ok, yes... ExtractCustomValues appears to be capable of doing what I want.
I'm unclear on what I can put in the script field of the template.
For example, here's what I've done...
1. Created template in my queue containing the following:
||Body|^Title:\s*(.*)|$self-TransactionObj-Set( Subject
I have the following scrip condition for my one of my queues, to
prevent auto-replies to mail declared spam by spam assassin:
--cut here--
if ($self-TransactionObj-Type eq 'Create') {
$RT::Logger-error(Got a create transacation...);
my $co = $self-TransactionObj-ContentObj;
return 0
Hi all,
I would like to change the format of the Due date in the search
results. In particular I want to remove the time part of the field.
I'm fairly sure I could figure out how to do that if I could find the
correct point in the code, but haven't been able to find it.
Could someone just
Hi,
We're sort of new to RT configuration, and could use a little assistance.
We have a custom scrip in our RT setup that notifies an AdminCC on
QueueChange. Straightforward so far... right?
We've been asked to make RT *copy* the original ticket into the notification
being sent to AdminCCs;
Eljah,
We send a lot of ticket info in our emails so that the user doesn't
have to switch screens and get in RT just to check on the tickets info
status. Below is a copy of the template we use for Resolved tickets:
Hi All,
I am having a bit of trouble creating using queries within our RTFM in
order to monitor response times to tickets.
1. I need to create the following queries am not sure how to?
- The time between a call initially coming in and being
assigned to a specific staff
bump.
On 9/7/07, slamp slamp [EMAIL PROTECTED] wrote:
hello. i am in a dilemma.
i have two group watchers. one as admincc and one as cc. how can i
make it so that an e-mail coming from rt does not show a cc? the
reason for these two are simple. when a ticket comes in, it notifies
admincc
Matt,
You could just give that user a query for all the tickets on which they
are the requestor. Anyway, Reminders are on the ticket table with the
type = reminder. That way the routines for Links knows to display them
differently. When writing your scrip, be sure to set the type to
Does anyone know what this feature is calling? I'm trying to figure out how
to make a scrip to create a reminder for a user on a ticket when it's
created.
___
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
Community help:
hello. i am in a dilemma.
i have two group watchers. one as admincc and one as cc. how can i
make it so that an e-mail coming from rt does not show a cc? the
reason for these two are simple. when a ticket comes in, it notifies
admincc because it is assigned to nobody and cc will get all
My apologies if there's a simple answer to this question, but I've been
fighting with it for most of the day now.
I'm running Ubuntu Server 6.06 (in a vmware environment if that makes a
difference) and installed RT 3.4 via apt-get
We did some playing with 3.4 and it's working fine via web
On Wed, Aug 29, 2007 at 12:15:32AM -0600, Garrett Wengreniuk wrote:
The problem is the RT At a Glance screen. I get the dreaded Can't call
method 'Content' / MyRT line 75 error (full copy below).
My full command was /usr/sbin/rt-setup-database -p -action insert
-datadir
Nachricht-
Von: Juan Carlos Montes [mailto:[EMAIL PROTECTED]
Gesendet: Freitag, 24. August 2007 01:28
An: Ham MI-ID, Torsten Brumm
Cc: rt-users@lists.bestpractical.com
Betreff: Re: [rt-users] Help with html/rt page
Hi Torsten,
I think that the problem is that you dont put a space between
Hi RT Users,
i think i'm a little lost in RT Coding Space.
I have create a html page inside rt/local/html directory. This is working fine
so far. Now I try to embed some perl code and for this I grabbed something like
this from another page to have an idea how the RT guys doing this:
Hi Torsten,
I think that the problem is that you dont put a space between % and if
You have
%if ($HasMemberBA) {
When must be
% if ($HasMemberBA) {
Regards,
INTECO-CERT
Juan Carlos Montes
Analista de Seguridad
Ham MI-ID, Torsten Brumm escribió:
Hi RT Users,
i think i’m a little
Hi!
probably most of you know this already.
I was always looking for the glue between the cpan and rpm
packages, and
http://perl.arix.com/cpan2rpm/
looks really nice, and it helped me now several times
(it's not the perfect solution), but to build a recent
version of SearchBuilder it is quite
Currently I have this script to notify AdminCc on correspond when a
ticket is owned by Nobody.
Condition: User Defined
Action: Notify AdminCcs
Template: Global template: Correspondence
Stage: TransactionCreate
if (($self-TransactionObj-Type eq Correspond) and
($self-TicketObj-OwnerObj-Id ==
You could try this:
1. Copy the Correspondence template into a new custom template.
2. Add some code to the template that reads in the AdminCcs and Ccs, then
makes a mailing list from those AdminCc members that are not in the Cc list.
3. Change the scrip action to: Notify Other Recipients;
we don't recommend using pure SQL within RT's DB to do any
manipulations, even for reports we suggest API, but anyway you should
ask more specific questions to get answer, for example how to select
all watchers of a ticket with id X? or something like that.
On 7/26/07, Christopher Moughan [EMAIL
Hello, I am trying to create a view similar to the QuickSearch view.
3.6.3, Oracle 10g, apache on RHEL.
I have the view working great, the links when I click them show the
correct tickets, etc.
However, the Tickets-Count is only returning for the first query. I
have updated the view to
Got a pretty bad problem here.
Just pressing 'Reply/Comment' on the top header bar of a ticket is
causing transactions to be created, scrips to fire and therefore
blank emails to get sent out based on those scrips.
If I press reply (which has 'domain/Ticket/Update.html?
Ahh re-read the note about the bug:
NOTE: RT from 3.6.x up to 3.6.3 has a bug that creates an extra
correspond-transaction to fetch the mailaddresses on a correspon-
reply in transactionbatch-stage. A patch was posted to the rt-users
list for this bug:
Hi all!
Following the instructions of RT Wiki, I´ve downloaded the '
rt3-schema-relationships.dot'. Now I want to visualize this file (.dot) in
the dbdesigner4 but I have not success because this program needs a xml file
to load the database model.
Other thing I´ve tried is to connect from
I would like to write a scrip for a specific queue that changes the
requestor address or just deletes it upon creation.
I'm a bit green with RT scrips, so any help, pointers or suggestions would
be helpful.
Thanks,
James
James R. Price
DigitalCiti.com
3636 S. Iron St., Chicago, IL 60609
Company
Someone please correct me if I'm wrong, but wouldn't this do it?
$self-TicketObj-DeleteWatcher( Type=Requestor,
$self-TicketObj-RequestorAddresses);
put that in a scrip with condition set to 'on create' in the queue that
you want that functionality.
.r'
James Price wrote:
I would like to
Gene,
DUH!! Thanks for the help.
Kenn
LBNL
Gene LeDuc wrote:
Hi Kenn,
Lose the $ in front of TransactionObj. It should be
$self-TransactionObj.
Gene
At 04:01 PM 5/7/2007, Kenneth Crocker wrote:
Gene,
Thanks, But it still doesn't work. I now have
return 0 unless
Hi all!
Could someone help me to get/checkout RT-Extension-ResetPassword from
Best Practical SVN, wich is documented here:
http://wiki.bestpractical.com/index.cgi?PasswordReminder
Which is the URl of the repository? It needs a password?
I tried out but always got failed attempts and 405
Hi all!
Could someone help me to get/checkout RT-Extension-ResetPassword from
Best Practical SVN, wich is documented here:
http://wiki.bestpractical.com/index.cgi?PasswordReminder
Which is the URL of the repository? It needs a password?
I tried out but always got failed attempts and 405
To all,
I cannot get the following scrip to run:
#
# Check for Nobody' before continuing - saves spam
#
return 0 unless $self-$TransactionObj-Field eq 'Owner';
return 0 unless $self-$TransactionObj-OldValue ne 'Nobody';
return 1;
Any ideas?
Kenn
LBNL
Hi Kenn,
You want to be comparing OldValue to $RT-Nobody-Id instead of to 'Nobody'
like so:
return 0 unless $self-TransactionObj-OldValue == $RT::Nobody-Id;
Gene
At 12:03 PM 4/27/2007, Kenneth Crocker wrote:
To all,
I cannot get the following scrip to run:
#
# Check for Nobody'
I've looked on WIKI and through the Threads and found similar questions,
but not quite what I need.
I send RT tickets in HTML with embedded screenshots and links but the
images get replaced by (Embedded images moved to file: pic12345.jpg) with
the Download pic12345.jpg [image/jpeg 555.5k]
On 3/15/2007 1:40 PM, Kenneth Crocker wrote:
But to no avail. We need some help help here. Obviously, thereis
something I do not understand. Is this data just not available from the
ticket yet? I do not have the cf defined for a transaction. Thanks.
Here's what I have in one of my
To all,
We've been putting some custom field data in our templates for awhile,
but the tickets already exist. We are now trying to get some cf data on
an e_mail during creation and having some trouble. We've various
versions of {$self-$Ticket-FirstCustomFieldValue('Description')} and
also
Is there way to to show the first transaction of a ticket in CLI,
given the ticket id?
This is how I do it manually
./rt show ticket/356750/attachments/
id: ticket/356750/attachments
Attachments: 904948: (multipart/alternative / 0b),
904949: (text/plain / 4.4k),
I've got RT successfully installed on Redhat's Fedora Core 5 via a yum
install. It will probably be used for manual ticket creation (granted rt
is designed to autocreate a ticket via an email queue).
For manual creation, it would be nice to enter a person's name and have rt
query an existing
Hi,
I wish to use a scrip in order to add a link from a ticket to an
asset. I know the function Addlink exists, but I haven't found in
the perldocs or anywhere else how to use it (even to link a ticket to
a ticket).
If someone has a running scrip or knows the syntax, I would very much
appreciate
Thank you. After rearranging the global group permissions, all is well.
-Leo
Chaim Rieger wrote:
Leo C. Ureel II wrote:
Hello,
How do I restrict user access by queue? I've some users who only have
been granted rights in certain queues. And this limits their 'RT at a
Glance' view, such that
Hello,
How do I restrict user access by queue? I've some users who only have
been granted rights in certain queues. And this limits their 'RT at a
Glance' view, such that they only can browse tickets in their particular
queues. However, the '10 newest unowned tickets' section still shows
Leo C. Ureel II wrote:
Hello,
How do I restrict user access by queue? I've some users who only have
been granted rights in certain queues. And this limits their 'RT at a
Glance' view, such that they only can browse tickets in their
particular queues. However, the '10 newest unowned tickets'
Basics:
We have a custom field called 'Profiles' which is a list of all our
customers. When a ticket is received, we add the customer profile to
the ticket. This allows us to keep track of work we've done for each
customer.
Requested:
We need to have in place something which my boss is calling
: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of Mace,
Nathan
Sent: Tuesday, October 24, 2006 11:45 PM
To: rt-users@lists.bestpractical.com
Subject: [rt-users] Help Setting Up Fetchmail
I'm running RT on a Windows box. I downloaded the installer and
followed the instructions from
http
Kehinde Orisanaiye wrote:
My name is
Kenny. I am entirely new to RT but I will like to make some
modifications and
improvement on an existing RT system.
I would recommend you head over to Amazon.com or use the link at the
bottom of these mailing list emails and pick up a copy
Kehinde Orisanaiye wrote:
Thanks for the immediate reply.
I will get the book you recommended later today.
Let's keep replies on the mailing list so that others can benefit from
the archives.
Currently there is no way of injecting Mail into RT. When
customers send 'trouble' mails to a
Good morning! Let me begin by saying I am NOT a perl programmer, and I
have no idea what I'm doing.
I have made a custom condition that tries to invoke
RT::Action::NotifyGroup in the commit stage, but I can't make it do
anything.
I've tried all the random stupid stuff I can think of, but
On 8/24/06, Jason Marshall [EMAIL PROTECTED] wrote:
Hi Ruslan, no I didn't see that. Thanks for pointing it out to me.
I have an RT group called 'systems'. Do I just have to add the group
'systems', or all the members of the group individually?
Most probably you want to add a group instead
Most probably you want to add a group instead of users, so you would
be able to add users to the group from RT UI and scrip action will
pick up new members automatically.
Thanks Ruslan, that sounds very sensible.
I have run the -admin tool, and created a notifygroup entity called
Systems
Now open RT WebUI and create scrip:
condition: on correspondence
action: systems - it should be available after you've created it with script
template: correspondence
stage: transaction create
You don't have to write any bit of code.
On 8/24/06, Jason Marshall [EMAIL PROTECTED] wrote:
Most
Now open RT WebUI and create scrip:
condition: on correspondence
action: systems - it should be available after you've created it with script
template: correspondence
stage: transaction create
You don't have to write any bit of code.
Oh!! You've made it far too easy -- I was not expecting
I'm sure this code is terrible; if for no other reason than it
instantiates three RT::Tickets objects. The purpose is to display a
coloured gif on an related website based on the status of any tickets
in RT with a matching requestor, all according to the following key:
white - no tickets for
Hello,I have been using SetTicketPropertiesViaMail
from the RT wiki to let
my RT users (techs) set ownership and status from email. I'm using the first
technique on the above referenced wiki article. This technique has been
working fine for at least a couple of months. Our users use this
feature
On Thu, Jul 06, 2006 at 10:06:01PM -0400, Todd Chapman wrote:
I followed the upgrade instructions to the letter. Now the
body of all my articles are empty.
Ideas?
Thanks.
Ah, the upgrade script didn't apply my article CFs to my classes.
___
Todd Chapman wrote:
On Wed, Jun 21, 2006 at 10:42:22AM -0400, Kevin Murphy wrote:
When I run:
/usr/local/rt3/sbin/rt-setup-database --dba postgres
--prompt-for-dba-password --action schema --datadir etc/upgrade/3.5.1
I get:
Creating database schema.
Couldn't find schema file for Pg
Wot
Hi, I have tried to install RT3.4.4/RT3.4.5 on
RHEL3/4. I couldn't finish to install: HTML::Mason
1.23...MISSING
HTTP::Server::Simple::Mason 0.09...MISSING
Log::Dispatch 2.0...MISSING
Thanks for help, Zhiming.
__
Do You Yahoo!?
Tired of spam?
You could try installing the rpms. perl-HTML-Mason,
perl-HTTP-Server-Simple-Mason, perl-Log-Dispatch.
Mathew Snyder
Systems Administrator
Network+
ServerVault TechOps
Zhiming Liu wrote:
Hi, I have tried to install RT3.4.4/RT3.4.5 on
RHEL3/4. I couldn't finish to install: HTML::Mason
Hi Matthew,
I got it. After a lots of rpms installation, I
installed them successful. Thanks, Zhiming.
--- Mathew Snyder [EMAIL PROTECTED] wrote:
You could try installing the rpms. perl-HTML-Mason,
perl-HTTP-Server-Simple-Mason, perl-Log-Dispatch.
Mathew Snyder
Systems Administrator
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