Re: [WISPA] Handling Non-paying Subs

[Bob Moldashel]

George Rogato wrote:
> Weeds out the broke dead beat cheap skates.
>   

Careful George.  I called a customer a loser and got tarred and 
feathered .   :-)


> Thats the pool who most likely will not pay.
>
> My broadband customers all paid little extra to have my service and 
> those types pay their bills on time.
>
> George
>
>
> rea...@muddyfrogwater.us wrote:
>   
>> I've had moderate success just making a personal visit to see how the people 
>> are doing.
>>
>> If they're out of a job and no income, we cut the bandwidth way down and 
>> suspend billing for a while.   If internet can help them get a job, then 
>> it's in our interest to do this.
>>
>> Generally, we have pretty good success with a personal visit.   I'm not 
>> confrontational, but explain that we really do expect to be paid and the 
>> customer's generally pretty good at paying when they see it as a matter of 
>> personal importance.
>>
>> Other than that, we've not found that notes, or emails works well.
>>
>>
>>
>>
>> 
>> 
>>
>> - Original Message - 
>> From: "Chuck Hogg" 
>> To: "WISPA General List" 
>> Sent: Monday, May 04, 2009 6:40 AM
>> Subject: [WISPA] Handling Non-paying Subs
>>
>>
>> 
>>> I've got a few non-paying subs, that we would like to get payment on.
>>> It has reached over $1k from 4 subs over the past 6 months.  Do you just
>>> cut your losses and move on or what do you do?  I'm contemplating small
>>> claims court as it should be an open and shut case, but it's $91 in fees
>>> per person.  We've done the collection letter and it hasn't worked.
>>>
>>>
>>>
>>> We got the please don't turn it off, I'm coming to pay...and it never
>>> happened.
>>>
>>>
>>>
>>>
>>>
>>> Regards,
>>>
>>> Chuck Hogg
>>>
>>> Shelby Broadband
>>> 502-722-9292
>>> ch...@shelbybb.com
>>>
>>> http://www.shelbybb.com
>>>
>>>
>>>
>>>
>>>
>>> 
>>> WISPA Wants You! Join today!
>>> http://signup.wispa.org/
>>> 
>>>
>>> WISPA Wireless List: wireless@wispa.org
>>>
>>> Subscribe/Unsubscribe:
>>> http://lists.wispa.org/mailman/listinfo/wireless
>>>
>>> Archives: http://lists.wispa.org/pipermail/wireless/ 
>>>   
>>
>> 
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>> 
>
>
> 
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>   




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Re: [WISPA] Indoor CPE install / window glass type determination

[Jason Hensley]

We have quite a few indoor installs and I hate them.  There are many issues
that you can't control:  access to the radio (as mentioned below), children,
cleaning folks, dogs, etc etc.  We do our best not to do indoor installs,
but we have particular apartment complex that won't let us install outside,
so we have to put the CPE's in windows.  Some go in attics, but I wouldn't
even consider doing an indoor install for anything over about 1/4 mile (and
this is all 2.4Ghz).  Our signal seems inconsistent at best sometimes, etc
etc. 

I agree that you're opening a can of worms you might not want.  I would
highly advise against it unless you just HAVE to do it to get the customer,
but even then I would think hard about it. 





-Original Message-
From: wireless-boun...@wispa.org [mailto:wireless-boun...@wispa.org] On
Behalf Of 3-dB Networks
Sent: Monday, May 04, 2009 5:21 PM
To: 'WISPA General List'
Subject: Re: [WISPA] Indoor CPE install / window glass type determination

I would advise against doing it.  If the CPE is inside it makes fixing
customer problems harder (especially 900MHz/2.4GHz since the noise has even
less barriers to the CPE) and makes it that the customer has to be home to
work on the CPE or to deinstall the CPE.

Sounds like your opening up a can of worms... and I'm not sure what the gain
would be (sure quicker installs, but the customer is paying for that
right?).  I cringe at the thought of customer installed CPE's...

With that said I have installed Canopy SM's through windows occasionally for
special circumstances and have had little issues with them... besides of
course tinted windows or energy efficient windows (but depending on distance
it might not be an issue).

I've even deployed 2.4GHz Wi-Fi based gear in attics with absolutely
no-LOS... once again not recommended but you gotta do what you gotta do
sometimes.

Daniel White
3-dB Networks
http://www.3dbnetworks.com


>-Original Message-
>From: wireless-boun...@wispa.org [mailto:wireless-boun...@wispa.org] On
>Behalf Of rabbtux rabbtux
>Sent: Monday, May 04, 2009 4:08 PM
>To: WISPA General List
>Subject: [WISPA] Indoor CPE install / window glass type determination
>
>All,
>
>Thinking of doing simple indoor installs for short clients < 1mi.  Is
>anyone
>else doing this? any tips or suggestions?
>
>I have seen what happens when a home has 'low e' windows!  Having lead
>in
>the glass makes a very effective microwave shield.  Is there an easy way
>to
>identify these windows in a home?  Would be nice to find out from
>customer
>ahead of time if possible.  is there a simple tool for the installer to
>save
>time identifying these windows?
>
>Thanks in Advance,
>
>Marshall
>Rabbit Meadows Technology
>
>
>
>
>WISPA Wants You! Join today!
>http://signup.wispa.org/
>
>
>
>WISPA Wireless List: wireless@wispa.org
>
>Subscribe/Unsubscribe:
>http://lists.wispa.org/mailman/listinfo/wireless
>
>Archives: http://lists.wispa.org/pipermail/wireless/





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Re: [WISPA] Indoor CPE install / window glass type determination

[Josh Luthman]

Everyone I've ever spoken with and myself agrees - indoor installs are not
something you want to do.

Josh Luthman
Office: 937-552-2340
Direct: 937-552-2343
1100 Wayne St
Suite 1337
Troy, OH 45373

"When you have eliminated the impossible, that which remains, however
improbable, must be the truth."
--- Sir Arthur Conan Doyle


On Tue, May 5, 2009 at 9:54 AM, Jason Hensley  wrote:

> We have quite a few indoor installs and I hate them.  There are many issues
> that you can't control:  access to the radio (as mentioned below),
> children,
> cleaning folks, dogs, etc etc.  We do our best not to do indoor installs,
> but we have particular apartment complex that won't let us install outside,
> so we have to put the CPE's in windows.  Some go in attics, but I wouldn't
> even consider doing an indoor install for anything over about 1/4 mile (and
> this is all 2.4Ghz).  Our signal seems inconsistent at best sometimes, etc
> etc.
>
> I agree that you're opening a can of worms you might not want.  I would
> highly advise against it unless you just HAVE to do it to get the customer,
> but even then I would think hard about it.
>
>
>
>
>
> -Original Message-
> From: wireless-boun...@wispa.org [mailto:wireless-boun...@wispa.org] On
> Behalf Of 3-dB Networks
> Sent: Monday, May 04, 2009 5:21 PM
> To: 'WISPA General List'
> Subject: Re: [WISPA] Indoor CPE install / window glass type determination
>
> I would advise against doing it.  If the CPE is inside it makes fixing
> customer problems harder (especially 900MHz/2.4GHz since the noise has even
> less barriers to the CPE) and makes it that the customer has to be home to
> work on the CPE or to deinstall the CPE.
>
> Sounds like your opening up a can of worms... and I'm not sure what the
> gain
> would be (sure quicker installs, but the customer is paying for that
> right?).  I cringe at the thought of customer installed CPE's...
>
> With that said I have installed Canopy SM's through windows occasionally
> for
> special circumstances and have had little issues with them... besides of
> course tinted windows or energy efficient windows (but depending on
> distance
> it might not be an issue).
>
> I've even deployed 2.4GHz Wi-Fi based gear in attics with absolutely
> no-LOS... once again not recommended but you gotta do what you gotta do
> sometimes.
>
> Daniel White
> 3-dB Networks
> http://www.3dbnetworks.com
>
>
> >-Original Message-
> >From: wireless-boun...@wispa.org [mailto:wireless-boun...@wispa.org] On
> >Behalf Of rabbtux rabbtux
> >Sent: Monday, May 04, 2009 4:08 PM
> >To: WISPA General List
> >Subject: [WISPA] Indoor CPE install / window glass type determination
> >
> >All,
> >
> >Thinking of doing simple indoor installs for short clients < 1mi.  Is
> >anyone
> >else doing this? any tips or suggestions?
> >
> >I have seen what happens when a home has 'low e' windows!  Having lead
> >in
> >the glass makes a very effective microwave shield.  Is there an easy way
> >to
> >identify these windows in a home?  Would be nice to find out from
> >customer
> >ahead of time if possible.  is there a simple tool for the installer to
> >save
> >time identifying these windows?
> >
> >Thanks in Advance,
> >
> >Marshall
> >Rabbit Meadows Technology
> >
> >
> >
> >
> >WISPA Wants You! Join today!
> >http://signup.wispa.org/
> >
> >
> >
> >WISPA Wireless List: wireless@wispa.org
> >
> >Subscribe/Unsubscribe:
> >http://lists.wispa.org/mailman/listinfo/wireless
> >
> >Archives: http://lists.wispa.org/pipermail/wireless/
>
>
>
>
> 
> 
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>
>
>
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[WISPA] Galliapolis OH

[Blake Bowers]

Anyone offering basic wireless internet service there?


Don't take your organs to heaven, 
heaven knows we need them down here!
Be an organ donor, sign your donor card today. 




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Re: [WISPA] Handling Non-paying Subs

[Bob Moldashel]

Packed to the gills with work. 

Now if it would just stop raining.

I feel like I live in the Northwest!  :-P

-B-



Marlon K. Schafer wrote:
> LOL
>
> At the prices we charge out here in the sticks it's already as good as free!
>
> How's things back east?
> marlon
>
> - Original Message - 
> From: "Bob Moldashel" 
> To: "WISPA General List" 
> Sent: Monday, May 04, 2009 10:57 AM
> Subject: Re: [WISPA] Handling Non-paying Subs
>
>
>   
>> I agree with the "work with them" part here.  I am not totally
>> heartless.  People have problems and I am understanding but when people
>> stop communicating the buck stops there.
>>
>> Marlon...If I had half of your money I would give everyone free Internet
>> service!
>>
>> :-)
>>
>> -B-
>>
>>
>>
>> Marlon K. Schafer wrote:
>> 
>>> We learned this lesson too.
>>>
>>> You'll be lucky to get half of the money.
>>>
>>> What we do is shut them off until payment comes in.  They don't have to 
>>> pay
>>> it all at once, but we require at least double the monthyly fee.  If they
>>> miss, we shut them off right away.  Takes a while to get them caught back
>>> up, but they usually do this way, those that will anyway.
>>>
>>> The most important part?  NEVER let them get this far behind.  30 
>>> days
>>> late and you're cut off here.  Well, when the girls remember to do it,
>>> sometimes it goes twice that, but they get their tails chewed when I find
>>> out people are hundreds behind
>>>
>>> One thing we DO do for folks is work with them.  If they come to us and 
>>> tell
>>> us that they are out of work, just got a divorce etc. etc. we will let 
>>> them
>>> go way out.  I think we've only been burnt once or twice on this.  Most 
>>> of
>>> the time people are soo thankful for what we've done to help.  The 
>>> girls
>>> can raise that issue if, during a collections call, people tell them 
>>> what's
>>> going on other than "I don't have the money" or "I forgot".
>>>
>>> marlon
>>>
>>> - Original Message - 
>>> From: "Chuck Hogg" 
>>> To: "WISPA General List" 
>>> Sent: Monday, May 04, 2009 6:40 AM
>>> Subject: [WISPA] Handling Non-paying Subs
>>>
>>>
>>>
>>>   
 I've got a few non-paying subs, that we would like to get payment on.
 It has reached over $1k from 4 subs over the past 6 months.  Do you just
 cut your losses and move on or what do you do?  I'm contemplating small
 claims court as it should be an open and shut case, but it's $91 in fees
 per person.  We've done the collection letter and it hasn't worked.



 We got the please don't turn it off, I'm coming to pay...and it never
 happened.





 Regards,

 Chuck Hogg

 Shelby Broadband
 502-722-9292
 ch...@shelbybb.com

 http://www.shelbybb.com





 
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>>>
>>> 
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>>>
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>>>
>>>
>>>   
>>
>> 
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Re: [WISPA] Galliapolis OH

[Josh Luthman]

Just to be sure, do you mean Gallipolis,
OH
?*

*Josh Luthman
Office: 937-552-2340
Direct: 937-552-2343
1100 Wayne St
Suite 1337
Troy, OH 45373

"When you have eliminated the impossible, that which remains, however
improbable, must be the truth."
--- Sir Arthur Conan Doyle


On Tue, May 5, 2009 at 10:28 AM, Blake Bowers  wrote:

> Anyone offering basic wireless internet service there?
>
>
> Don't take your organs to heaven,
> heaven knows we need them down here!
> Be an organ donor, sign your donor card today.
>
>
>
>
> 
> WISPA Wants You! Join today!
> http://signup.wispa.org/
>
> 
>
> WISPA Wireless List: wireless@wispa.org
>
> Subscribe/Unsubscribe:
> http://lists.wispa.org/mailman/listinfo/wireless
>
> Archives: http://lists.wispa.org/pipermail/wireless/
>



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Re: [WISPA] Handling Non-paying Subs

[George Rogato]

:)

Actually I have a high regard for my customers, it's the ones that try 
to game me that invokes nasty thoughts.

One trick I have learned over the years, if you turn a sub off and 
"expect to get paid" make sure they get turned off during business hours 
so they can call in and make arrangements to pay up.
Otherwise they may be gone by the time business opens and you will never 
see any money.




Bob Moldashel wrote:
> George Rogato wrote:
>> Weeds out the broke dead beat cheap skates.
>>   
> 
> Careful George.  I called a customer a loser and got tarred and 
> feathered .   :-)
> 
> 
>> Thats the pool who most likely will not pay.
>>
>> My broadband customers all paid little extra to have my service and 
>> those types pay their bills on time.
>>
>> George
>>
>>
>> rea...@muddyfrogwater.us wrote:
>>   
>>> I've had moderate success just making a personal visit to see how the 
>>> people 
>>> are doing.
>>>
>>> If they're out of a job and no income, we cut the bandwidth way down and 
>>> suspend billing for a while.   If internet can help them get a job, then 
>>> it's in our interest to do this.
>>>
>>> Generally, we have pretty good success with a personal visit.   I'm not 
>>> confrontational, but explain that we really do expect to be paid and the 
>>> customer's generally pretty good at paying when they see it as a matter of 
>>> personal importance.
>>>
>>> Other than that, we've not found that notes, or emails works well.
>>>
>>>
>>>
>>>
>>> 
>>> 
>>>
>>> - Original Message - 
>>> From: "Chuck Hogg" 
>>> To: "WISPA General List" 
>>> Sent: Monday, May 04, 2009 6:40 AM
>>> Subject: [WISPA] Handling Non-paying Subs
>>>
>>>
>>> 
 I've got a few non-paying subs, that we would like to get payment on.
 It has reached over $1k from 4 subs over the past 6 months.  Do you just
 cut your losses and move on or what do you do?  I'm contemplating small
 claims court as it should be an open and shut case, but it's $91 in fees
 per person.  We've done the collection letter and it hasn't worked.



 We got the please don't turn it off, I'm coming to pay...and it never
 happened.





 Regards,

 Chuck Hogg

 Shelby Broadband
 502-722-9292
 ch...@shelbybb.com

 http://www.shelbybb.com





 
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 Archives: http://lists.wispa.org/pipermail/wireless/ 
   
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>>
>> 
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>>
>>   
> 
> 
> 
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Re: [WISPA] Galliapolis OH

[Blake Bowers]

Your link did not work for me, but right on the OH/WV
boarder, hwy 35.


Don't take your organs to heaven,
heaven knows we need them down here!
Be an organ donor, sign your donor card today.

- Original Message - 
From: "Josh Luthman" 
To: "WISPA General List" 
Sent: Tuesday, May 05, 2009 9:35 AM
Subject: Re: [WISPA] Galliapolis OH


> Just to be sure, do you mean Gallipolis,
> OH
> ?*
>
> *Josh Luthman
> Office: 937-552-2340
> Direct: 937-552-2343
> 1100 Wayne St
> Suite 1337
> Troy, OH 45373
>
> "When you have eliminated the impossible, that which remains, however
> improbable, must be the truth."
> --- Sir Arthur Conan Doyle
>
>
> On Tue, May 5, 2009 at 10:28 AM, Blake Bowers  wrote:
>
>> Anyone offering basic wireless internet service there?
>>
>>
>> Don't take your organs to heaven,
>> heaven knows we need them down here!
>> Be an organ donor, sign your donor card today.
>>
>>
>>
>>
>> 
>> WISPA Wants You! Join today!
>> http://signup.wispa.org/
>>
>> 
>>
>> WISPA Wireless List: wireless@wispa.org
>>
>> Subscribe/Unsubscribe:
>> http://lists.wispa.org/mailman/listinfo/wireless
>>
>> Archives: http://lists.wispa.org/pipermail/wireless/
>>
>
>
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Re: [WISPA] Galliapolis OH

[Josh Luthman]

Google complained about the spelling, but yes - that's the area.

Josh Luthman
Office: 937-552-2340
Direct: 937-552-2343
1100 Wayne St
Suite 1337
Troy, OH 45373

"When you have eliminated the impossible, that which remains, however
improbable, must be the truth."
--- Sir Arthur Conan Doyle


On Tue, May 5, 2009 at 10:40 AM, Blake Bowers  wrote:

> Your link did not work for me, but right on the OH/WV
> boarder, hwy 35.
>
>
> Don't take your organs to heaven,
> heaven knows we need them down here!
> Be an organ donor, sign your donor card today.
>
> - Original Message -
> From: "Josh Luthman" 
> To: "WISPA General List" 
> Sent: Tuesday, May 05, 2009 9:35 AM
> Subject: Re: [WISPA] Galliapolis OH
>
>
> > Just to be sure, do you mean Gallipolis,
> > OH<
> http://maps.google.com/maps?q=&oe=utf-8&client=firefox-a&ie=UTF8&hl=en&cd=1&split=0&vps=1&jsv=156c&sll=37.0625,-95.677068&sspn=23.875,57.630033&geocode=FeJMUAIdq-YZ-w
> >
> > ?*
> >
> > *Josh Luthman
> > Office: 937-552-2340
> > Direct: 937-552-2343
> > 1100 Wayne St
> > Suite 1337
> > Troy, OH 45373
> >
> > "When you have eliminated the impossible, that which remains, however
> > improbable, must be the truth."
> > --- Sir Arthur Conan Doyle
> >
> >
> > On Tue, May 5, 2009 at 10:28 AM, Blake Bowers 
> wrote:
> >
> >> Anyone offering basic wireless internet service there?
> >>
> >>
> >> Don't take your organs to heaven,
> >> heaven knows we need them down here!
> >> Be an organ donor, sign your donor card today.
> >>
> >>
> >>
> >>
> >>
> 
> >> WISPA Wants You! Join today!
> >> http://signup.wispa.org/
> >>
> >>
> 
> >>
> >> WISPA Wireless List: wireless@wispa.org
> >>
> >> Subscribe/Unsubscribe:
> >> http://lists.wispa.org/mailman/listinfo/wireless
> >>
> >> Archives: http://lists.wispa.org/pipermail/wireless/
> >>
> >
> >
> >
> 
> > WISPA Wants You! Join today!
> > http://signup.wispa.org/
> >
> 
> >
> > WISPA Wireless List: wireless@wispa.org
> >
> > Subscribe/Unsubscribe:
> > http://lists.wispa.org/mailman/listinfo/wireless
> >
> > Archives: http://lists.wispa.org/pipermail/wireless/
>
>
>
>
> 
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>
> 
>
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>
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Re: [WISPA] Handling Non-paying Subs

[Bob Moldashel]

Honestly I find it best to do it first thing Monday AM before they get in. 

Then they can't check e-mail and the secretaries can't listen to online 
music, go to Facebook or do IM and it suddenly becomes an urgent issue.

Great to play the office staff against management.  :-)

-B-



George Rogato wrote:
> :)
>
> Actually I have a high regard for my customers, it's the ones that try 
> to game me that invokes nasty thoughts.
>
> One trick I have learned over the years, if you turn a sub off and 
> "expect to get paid" make sure they get turned off during business hours 
> so they can call in and make arrangements to pay up.
> Otherwise they may be gone by the time business opens and you will never 
> see any money.
>
>
>
>
> Bob Moldashel wrote:
>   
>> George Rogato wrote:
>> 
>>> Weeds out the broke dead beat cheap skates.
>>>   
>>>   
>> Careful George.  I called a customer a loser and got tarred and 
>> feathered .   :-)
>>
>>
>> 
>>> Thats the pool who most likely will not pay.
>>>
>>> My broadband customers all paid little extra to have my service and 
>>> those types pay their bills on time.
>>>
>>> George
>>>
>>>
>>> rea...@muddyfrogwater.us wrote:
>>>   
>>>   
 I've had moderate success just making a personal visit to see how the 
 people 
 are doing.

 If they're out of a job and no income, we cut the bandwidth way down and 
 suspend billing for a while.   If internet can help them get a job, then 
 it's in our interest to do this.

 Generally, we have pretty good success with a personal visit.   I'm not 
 confrontational, but explain that we really do expect to be paid and the 
 customer's generally pretty good at paying when they see it as a matter of 
 personal importance.

 Other than that, we've not found that notes, or emails works well.




 
 

 - Original Message - 
 From: "Chuck Hogg" 
 To: "WISPA General List" 
 Sent: Monday, May 04, 2009 6:40 AM
 Subject: [WISPA] Handling Non-paying Subs


 
 
> I've got a few non-paying subs, that we would like to get payment on.
> It has reached over $1k from 4 subs over the past 6 months.  Do you just
> cut your losses and move on or what do you do?  I'm contemplating small
> claims court as it should be an open and shut case, but it's $91 in fees
> per person.  We've done the collection letter and it hasn't worked.
>
>
>
> We got the please don't turn it off, I'm coming to pay...and it never
> happened.
>
>
>
>
>
> Regards,
>
> Chuck Hogg
>
> Shelby Broadband
> 502-722-9292
> ch...@shelbybb.com
>
> http://www.shelbybb.com
>
>
>
>
>
> 
> WISPA Wants You! Join today!
> http://signup.wispa.org/
> 
>
> WISPA Wireless List: wireless@wispa.org
>
> Subscribe/Unsubscribe:
> http://lists.wispa.org/mailman/listinfo/wireless
>
> Archives: http://lists.wispa.org/pipermail/wireless/ 
>   
>   
 
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 http://signup.wispa.org/
 
  
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 Subscribe/Unsubscribe:
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 Archives: http://lists.wispa.org/pipermail/wireless/
 
 
>>> 
>>> WISPA Wants You! Join today!
>>> http://signup.wispa.org/
>>> 
>>>  
>>> WISPA Wireless List: wireless@wispa.org
>>>
>>> Subscribe/Unsubscribe:
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>>>
>>> Archives: http://lists.wispa.org/pipermail/wireless/
>>>
>>>
>>>   
>>>   
>>
>> 
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>> http://signup.wispa.org/
>> 
>>  
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>>
>> Subscribe/Unsubscribe:
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>>
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>
>
> 
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>  
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>
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Re: [WISPA] Handling Non-paying Subs

[Marlon K. Schafer]

LOL

At the prices we charge out here in the sticks it's already as good as free!

How's things back east?
marlon

- Original Message - 
From: "Bob Moldashel" 
To: "WISPA General List" 
Sent: Monday, May 04, 2009 10:57 AM
Subject: Re: [WISPA] Handling Non-paying Subs


>I agree with the "work with them" part here.  I am not totally
> heartless.  People have problems and I am understanding but when people
> stop communicating the buck stops there.
>
> Marlon...If I had half of your money I would give everyone free Internet
> service!
>
> :-)
>
> -B-
>
>
>
> Marlon K. Schafer wrote:
>> We learned this lesson too.
>>
>> You'll be lucky to get half of the money.
>>
>> What we do is shut them off until payment comes in.  They don't have to 
>> pay
>> it all at once, but we require at least double the monthyly fee.  If they
>> miss, we shut them off right away.  Takes a while to get them caught back
>> up, but they usually do this way, those that will anyway.
>>
>> The most important part?  NEVER let them get this far behind.  30 
>> days
>> late and you're cut off here.  Well, when the girls remember to do it,
>> sometimes it goes twice that, but they get their tails chewed when I find
>> out people are hundreds behind
>>
>> One thing we DO do for folks is work with them.  If they come to us and 
>> tell
>> us that they are out of work, just got a divorce etc. etc. we will let 
>> them
>> go way out.  I think we've only been burnt once or twice on this.  Most 
>> of
>> the time people are soo thankful for what we've done to help.  The 
>> girls
>> can raise that issue if, during a collections call, people tell them 
>> what's
>> going on other than "I don't have the money" or "I forgot".
>>
>> marlon
>>
>> - Original Message - 
>> From: "Chuck Hogg" 
>> To: "WISPA General List" 
>> Sent: Monday, May 04, 2009 6:40 AM
>> Subject: [WISPA] Handling Non-paying Subs
>>
>>
>>
>>> I've got a few non-paying subs, that we would like to get payment on.
>>> It has reached over $1k from 4 subs over the past 6 months.  Do you just
>>> cut your losses and move on or what do you do?  I'm contemplating small
>>> claims court as it should be an open and shut case, but it's $91 in fees
>>> per person.  We've done the collection letter and it hasn't worked.
>>>
>>>
>>>
>>> We got the please don't turn it off, I'm coming to pay...and it never
>>> happened.
>>>
>>>
>>>
>>>
>>>
>>> Regards,
>>>
>>> Chuck Hogg
>>>
>>> Shelby Broadband
>>> 502-722-9292
>>> ch...@shelbybb.com
>>>
>>> http://www.shelbybb.com
>>>
>>>
>>>
>>>
>>>
>>> 
>>> WISPA Wants You! Join today!
>>> http://signup.wispa.org/
>>> 
>>>
>>> WISPA Wireless List: wireless@wispa.org
>>>
>>> Subscribe/Unsubscribe:
>>> http://lists.wispa.org/mailman/listinfo/wireless
>>>
>>> Archives: http://lists.wispa.org/pipermail/wireless/
>>>
>>
>>
>>
>> 
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>> 
>>
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>>
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>>
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>>
>>
>>
>
>
>
> 
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Re: [WISPA] Galliapolis OH

[David Hannum]

Currently, a company called Computers 4U claims to serve the Gallipolis
area.

http://www.pcs4u.com/c4ui2u/coverage.html

David Hannum
New Era Broadband, LLC
www.newerabroadband.com




On Tue, May 5, 2009 at 10:40 AM, Blake Bowers  wrote:

> Your link did not work for me, but right on the OH/WV
> boarder, hwy 35.
>
>
> Don't take your organs to heaven,
> heaven knows we need them down here!
> Be an organ donor, sign your donor card today.
>
> - Original Message -
> From: "Josh Luthman" 
> To: "WISPA General List" 
> Sent: Tuesday, May 05, 2009 9:35 AM
> Subject: Re: [WISPA] Galliapolis OH
>
>
> > Just to be sure, do you mean Gallipolis,
> > OH<
> http://maps.google.com/maps?q=&oe=utf-8&client=firefox-a&ie=UTF8&hl=en&cd=1&split=0&vps=1&jsv=156c&sll=37.0625,-95.677068&sspn=23.875,57.630033&geocode=FeJMUAIdq-YZ-w
> >
> > ?*
> >
> > *Josh Luthman
> > Office: 937-552-2340
> > Direct: 937-552-2343
> > 1100 Wayne St
> > Suite 1337
> > Troy, OH 45373
> >
> > "When you have eliminated the impossible, that which remains, however
> > improbable, must be the truth."
> > --- Sir Arthur Conan Doyle
> >
> >
> > On Tue, May 5, 2009 at 10:28 AM, Blake Bowers 
> wrote:
> >
> >> Anyone offering basic wireless internet service there?
> >>
> >>
> >> Don't take your organs to heaven,
> >> heaven knows we need them down here!
> >> Be an organ donor, sign your donor card today.
> >>
> >>
> >>
> >>
> >>
> 
> >> WISPA Wants You! Join today!
> >> http://signup.wispa.org/
> >>
> >>
> 
> >>
> >> WISPA Wireless List: wireless@wispa.org
> >>
> >> Subscribe/Unsubscribe:
> >> http://lists.wispa.org/mailman/listinfo/wireless
> >>
> >> Archives: http://lists.wispa.org/pipermail/wireless/
> >>
> >
> >
> >
> 
> > WISPA Wants You! Join today!
> > http://signup.wispa.org/
> >
> 
> >
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> >
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> >
> > Archives: http://lists.wispa.org/pipermail/wireless/
>
>
>
>
> 
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Re: [WISPA] Crude dictionary attack via ssh

[jp]

I'm suprised nobody else has mentioned this...

hosts.allow/hosts.deny

It's simple, and dosen't depend on the firewall software to be running.

hosts.deny allows you to deny access from all IPs (or specific ones)
hosts.allow lets you override the deny file with the IP ranges or less securely 
the domain 
names of hosts you wish to allow.

We do it on all servers, and allow SSH access only as needed. Problem prevented 
instead of 
problem solved.

If staff needs to get into our servers while traveling, they can VPN into our
VPN servers and then they'd have access.

If it's a backend server, also consider not putting a public IP on it. We have 
lots of
servers running 10.x IP numbers that don't need to be accessed from the 
Internet. Things 
like radio/snmp monitoring, xen hypervisors, workstations, office file servers, 
etc...

On Fri, May 01, 2009 at 06:22:22PM -0700, Tom Sharples wrote:
> Spotted this a few minutes ago on one of our back-end servers. Didn't work, 
> but worth noting.
> 
> Tom S.
> 
> May  2 01:05:12 QORVUS1 sshd[21728]: Illegal user lieu from 213.165.154.53
> May  2 01:05:13 QORVUS1 sshd[21730]: Illegal user lilly from 213.165.154.53
> May  2 01:05:15 QORVUS1 sshd[21739]: Illegal user linda from 213.165.154.53
> May  2 01:05:17 QORVUS1 sshd[21751]: Illegal user ling from 213.165.154.53
> May  2 01:05:18 QORVUS1 sshd[21754]: Illegal user lionel from 213.165.154.53
> May  2 01:05:20 QORVUS1 sshd[21761]: Illegal user lis from 213.165.154.53
> May  2 01:05:22 QORVUS1 sshd[21763]: Illegal user lisa from 213.165.154.53
> May  2 01:05:22 QORVUS1 kernel: multicast
> May  2 01:05:23 QORVUS1 sshd[21765]: Illegal user liv from 213.165.154.53
> May  2 01:05:25 QORVUS1 sshd[21768]: Illegal user liz from 213.165.154.53
> May  2 01:05:26 QORVUS1 sshd[21806]: Illegal user liza from 213.165.154.53
> May  2 01:05:28 QORVUS1 sshd[21808]: Illegal user loan from 213.165.154.53
> May  2 01:05:30 QORVUS1 sshd[21810]: Illegal user logan from 213.165.154.53
> May  2 01:05:31 QORVUS1 sshd[21812]: Illegal user lois from 213.165.154.53
> May  2 01:05:33 QORVUS1 sshd[21814]: Illegal user lok from 213.165.154.53
> May  2 01:05:35 QORVUS1 sshd[21817]: Illegal user loki from 213.165.154.53
> May  2 01:05:37 QORVUS1 sshd[21819]: Illegal user lola from 213.165.154.53
> May  2 01:05:38 QORVUS1 sshd[21821]: Illegal user long from 213.165.154.53
> May  2 01:05:40 QORVUS1 sshd[21823]: Illegal user lorena from 213.165.154.53
> May  2 01:05:42 QORVUS1 sshd[21825]: Illegal user lorene from 213.165.154.53
> May  2 01:05:43 QORVUS1 sshd[21827]: Illegal user lorenzo from 213.165.154.53
> May  2 01:05:45 QORVUS1 sshd[21830]: Illegal user lorna from 213.165.154.53
> May  2 01:05:46 QORVUS1 sshd[21868]: Illegal user lotus from 213.165.154.53
> May  2 01:05:48 QORVUS1 sshd[21870]: Illegal user lou from 213.165.154.53
> May  2 01:05:50 QORVUS1 sshd[21881]: Illegal user louis from 213.165.154.53
> May  2 01:05:51 QORVUS1 sshd[21888]: Illegal user luca from 213.165.154.53
> May  2 01:05:53 QORVUS1 sshd[21891]: Illegal user lucas from 213.165.154.53
> May  2 01:05:55 QORVUS1 sshd[21906]: Illegal user lucian from 213.165.154.53
> May  2 01:05:56 QORVUS1 sshd[21912]: Illegal user lucky from 213.165.154.53
> May  2 01:05:58 QORVUS1 sshd[21917]: Illegal user lucy from 213.165.154.53
> May  2 01:05:59 QORVUS1 sshd[21921]: Illegal user ludwig from 213.165.154.53
> May  2 01:06:01 QORVUS1 sshd[21923]: Illegal user luigi from 213.165.154.53
> May  2 01:06:03 QORVUS1 sshd[22065]: Illegal user luis from 213.165.154.53
> May  2 01:06:04 QORVUS1 sshd[22069]: Illegal user luke from 213.165.154.53
> May  2 01:06:06 QORVUS1 sshd[22089]: Illegal user luna from 213.165.154.53
> May  2 01:06:07 QORVUS1 sshd[22110]: Illegal user lupe from 213.165.154.53
> May  2 01:06:09 QORVUS1 sshd[22112]: Illegal user luther from 213.165.154.53
> May  2 01:06:11 QORVUS1 sshd[22114]: Illegal user luz from 213.165.154.53
> May  2 01:06:12 QORVUS1 sshd[22116]: Illegal user ly from 213.165.154.53
> May  2 01:06:14 QORVUS1 sshd[22118]: Illegal user lyn from 213.165.154.53
> May  2 01:06:15 QORVUS1 sshd[22121]: Illegal user lynda from 213.165.154.53
> May  2 01:06:17 QORVUS1 sshd[22123]: Illegal user lynn from 213.165.154.53
> May  2 01:06:19 QORVUS1 sshd[22125]: Illegal user lysa from 213.165.154.53
> May  2 01:06:20 QORVUS1 sshd[22127]: Illegal user mac from 213.165.154.53
> May  2 01:06:22 QORVUS1 kernel: multicast
> May  2 01:06:22 QORVUS1 sshd[22129]: Illegal user macy from 213.165.154.53
> May  2 01:06:24 QORVUS1 sshd[22131]: Illegal user mae from 213.165.154.53
> May  2 01:06:25 QORVUS1 sshd[22134]: Illegal user pwla from 213.165.154.53
> May  2 01:06:27 QORVUS1 sshd[22172]: Illegal user mama from 213.165.154.53
> May  2 01:06:28 QORVUS1 sshd[22181]: Illegal user maeko from 213.165.154.53
> May  2 01:06:30 QORVUS1 sshd[22190]: Illegal user magda from 213.165.154.53
> May  2 01:06:32 QORVUS1 sshd[22192]: Illegal user maggie from 213.165.154.53
> May  2 01:06:33 QORVUS1 s

[WISPA] What do you charge for a wireless router setup?

[Pat O'Connor]

I was thinking a $35 fee  for on site setup.  A $20 fee if they brought 
the router in within 48 hrs of the scheduled installation date.   Is 
this appropriate?  What are the rest of you doing?

Thanks,

Pat






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Re: [WISPA] What do you charge for a wireless router setup?

[David E. Smith]

Pat O'Connor wrote:
> I was thinking a $35 fee  for on site setup.  A $20 fee if they brought 
> the router in within 48 hrs of the scheduled installation date.   Is 
> this appropriate?  What are the rest of you doing?

If you bring the router into the office, it's free. Honestly, takes a 
tech five minutes to do, and it's goodwill.

If you insist on having it done on-site, we charge our standard 
truck-roll fee.

David Smith
MVN.net



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Re: [WISPA] What do you charge for a wireless router setup?

[D. Ryan Spott]

Have you seen what geeksquad charges?



Don't sell yourself short. :)

ryan

Pat O'Connor wrote:
> I was thinking a $35 fee  for on site setup.  A $20 fee if they brought 
> the router in within 48 hrs of the scheduled installation date.   Is 
> this appropriate?  What are the rest of you doing?
>
> Thanks,
>
> Pat
>
>
>
>
>
> 
> WISPA Wants You! Join today!
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> 
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>
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>
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>   



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Re: [WISPA] What do you charge for a wireless router setup?

[Pat O'Connor]

They have to pay for the uniforms and stylish vehicles somehow. ;-)




D. Ryan Spott wrote:



> Have you seen what geeksquad charges?
>
> 
>
> Don't sell yourself short. :)
>
> ryan
>
> Pat O'Connor wrote:
>   
>> I was thinking a $35 fee  for on site setup.  A $20 fee if they brought 
>> the router in within 48 hrs of the scheduled installation date.   Is 
>> this appropriate?  What are the rest of you doing?
>>
>> Thanks,
>>
>> Pat
>>
>>
>>
>>
>>
>> 
>> WISPA Wants You! Join today!
>> http://signup.wispa.org/
>> 
>>  
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>>
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>>
>> Archives: http://lists.wispa.org/pipermail/wireless/
>>   
>> 
>
>
> 
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>
>
>   





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Re: [WISPA] Crude dictionary attack via ssh

[Josh Luthman]

That's what denyhosts uses.

On 5/5/09, jp  wrote:
> I'm suprised nobody else has mentioned this...
>
> hosts.allow/hosts.deny
>
> It's simple, and dosen't depend on the firewall software to be running.
>
> hosts.deny allows you to deny access from all IPs (or specific ones)
> hosts.allow lets you override the deny file with the IP ranges or less
> securely the domain
> names of hosts you wish to allow.
>
> We do it on all servers, and allow SSH access only as needed. Problem
> prevented instead of
> problem solved.
>
> If staff needs to get into our servers while traveling, they can VPN into
> our
> VPN servers and then they'd have access.
>
> If it's a backend server, also consider not putting a public IP on it. We
> have lots of
> servers running 10.x IP numbers that don't need to be accessed from the
> Internet. Things
> like radio/snmp monitoring, xen hypervisors, workstations, office file
> servers, etc...
>
> On Fri, May 01, 2009 at 06:22:22PM -0700, Tom Sharples wrote:
>> Spotted this a few minutes ago on one of our back-end servers. Didn't
>> work, but worth noting.
>>
>> Tom S.
>>
>> May  2 01:05:12 QORVUS1 sshd[21728]: Illegal user lieu from 213.165.154.53
>> May  2 01:05:13 QORVUS1 sshd[21730]: Illegal user lilly from
>> 213.165.154.53
>> May  2 01:05:15 QORVUS1 sshd[21739]: Illegal user linda from
>> 213.165.154.53
>> May  2 01:05:17 QORVUS1 sshd[21751]: Illegal user ling from 213.165.154.53
>> May  2 01:05:18 QORVUS1 sshd[21754]: Illegal user lionel from
>> 213.165.154.53
>> May  2 01:05:20 QORVUS1 sshd[21761]: Illegal user lis from 213.165.154.53
>> May  2 01:05:22 QORVUS1 sshd[21763]: Illegal user lisa from 213.165.154.53
>> May  2 01:05:22 QORVUS1 kernel: multicast
>> May  2 01:05:23 QORVUS1 sshd[21765]: Illegal user liv from 213.165.154.53
>> May  2 01:05:25 QORVUS1 sshd[21768]: Illegal user liz from 213.165.154.53
>> May  2 01:05:26 QORVUS1 sshd[21806]: Illegal user liza from 213.165.154.53
>> May  2 01:05:28 QORVUS1 sshd[21808]: Illegal user loan from 213.165.154.53
>> May  2 01:05:30 QORVUS1 sshd[21810]: Illegal user logan from
>> 213.165.154.53
>> May  2 01:05:31 QORVUS1 sshd[21812]: Illegal user lois from 213.165.154.53
>> May  2 01:05:33 QORVUS1 sshd[21814]: Illegal user lok from 213.165.154.53
>> May  2 01:05:35 QORVUS1 sshd[21817]: Illegal user loki from 213.165.154.53
>> May  2 01:05:37 QORVUS1 sshd[21819]: Illegal user lola from 213.165.154.53
>> May  2 01:05:38 QORVUS1 sshd[21821]: Illegal user long from 213.165.154.53
>> May  2 01:05:40 QORVUS1 sshd[21823]: Illegal user lorena from
>> 213.165.154.53
>> May  2 01:05:42 QORVUS1 sshd[21825]: Illegal user lorene from
>> 213.165.154.53
>> May  2 01:05:43 QORVUS1 sshd[21827]: Illegal user lorenzo from
>> 213.165.154.53
>> May  2 01:05:45 QORVUS1 sshd[21830]: Illegal user lorna from
>> 213.165.154.53
>> May  2 01:05:46 QORVUS1 sshd[21868]: Illegal user lotus from
>> 213.165.154.53
>> May  2 01:05:48 QORVUS1 sshd[21870]: Illegal user lou from 213.165.154.53
>> May  2 01:05:50 QORVUS1 sshd[21881]: Illegal user louis from
>> 213.165.154.53
>> May  2 01:05:51 QORVUS1 sshd[21888]: Illegal user luca from 213.165.154.53
>> May  2 01:05:53 QORVUS1 sshd[21891]: Illegal user lucas from
>> 213.165.154.53
>> May  2 01:05:55 QORVUS1 sshd[21906]: Illegal user lucian from
>> 213.165.154.53
>> May  2 01:05:56 QORVUS1 sshd[21912]: Illegal user lucky from
>> 213.165.154.53
>> May  2 01:05:58 QORVUS1 sshd[21917]: Illegal user lucy from 213.165.154.53
>> May  2 01:05:59 QORVUS1 sshd[21921]: Illegal user ludwig from
>> 213.165.154.53
>> May  2 01:06:01 QORVUS1 sshd[21923]: Illegal user luigi from
>> 213.165.154.53
>> May  2 01:06:03 QORVUS1 sshd[22065]: Illegal user luis from 213.165.154.53
>> May  2 01:06:04 QORVUS1 sshd[22069]: Illegal user luke from 213.165.154.53
>> May  2 01:06:06 QORVUS1 sshd[22089]: Illegal user luna from 213.165.154.53
>> May  2 01:06:07 QORVUS1 sshd[22110]: Illegal user lupe from 213.165.154.53
>> May  2 01:06:09 QORVUS1 sshd[22112]: Illegal user luther from
>> 213.165.154.53
>> May  2 01:06:11 QORVUS1 sshd[22114]: Illegal user luz from 213.165.154.53
>> May  2 01:06:12 QORVUS1 sshd[22116]: Illegal user ly from 213.165.154.53
>> May  2 01:06:14 QORVUS1 sshd[22118]: Illegal user lyn from 213.165.154.53
>> May  2 01:06:15 QORVUS1 sshd[22121]: Illegal user lynda from
>> 213.165.154.53
>> May  2 01:06:17 QORVUS1 sshd[22123]: Illegal user lynn from 213.165.154.53
>> May  2 01:06:19 QORVUS1 sshd[22125]: Illegal user lysa from 213.165.154.53
>> May  2 01:06:20 QORVUS1 sshd[22127]: Illegal user mac from 213.165.154.53
>> May  2 01:06:22 QORVUS1 kernel: multicast
>> May  2 01:06:22 QORVUS1 sshd[22129]: Illegal user macy from 213.165.154.53
>> May  2 01:06:24 QORVUS1 sshd[22131]: Illegal user mae from 213.165.154.53
>> May  2 01:06:25 QORVUS1 sshd[22134]: Illegal user pwla from 213.165.154.53
>> May  2 01:06:27 QORVUS1 sshd[22172]: Illegal user mama from 213.165.154.53
>> May  2 01:06:28 QORVUS1 sshd[22181]: Illegal user maeko from
>> 213

Re: [WISPA] Handling Non-paying Subs

[George Rogato]

Your mean Bob, no music :(


Bob Moldashel wrote:
> Honestly I find it best to do it first thing Monday AM before they get in. 
> 
> Then they can't check e-mail and the secretaries can't listen to online 
> music, go to Facebook or do IM and it suddenly becomes an urgent issue.
> 
> Great to play the office staff against management.  :-)
> 
> -B-
> 
> 
> 
> George Rogato wrote:
>> :)
>>
>> Actually I have a high regard for my customers, it's the ones that try 
>> to game me that invokes nasty thoughts.
>>
>> One trick I have learned over the years, if you turn a sub off and 
>> "expect to get paid" make sure they get turned off during business hours 
>> so they can call in and make arrangements to pay up.
>> Otherwise they may be gone by the time business opens and you will never 
>> see any money.
>>
>>
>>
>>
>> Bob Moldashel wrote:
>>   
>>> George Rogato wrote:
>>> 
 Weeds out the broke dead beat cheap skates.
   
   
>>> Careful George.  I called a customer a loser and got tarred and 
>>> feathered .   :-)
>>>
>>>
>>> 
 Thats the pool who most likely will not pay.

 My broadband customers all paid little extra to have my service and 
 those types pay their bills on time.

 George


 rea...@muddyfrogwater.us wrote:
   
   
> I've had moderate success just making a personal visit to see how the 
> people 
> are doing.
>
> If they're out of a job and no income, we cut the bandwidth way down and 
> suspend billing for a while.   If internet can help them get a job, then 
> it's in our interest to do this.
>
> Generally, we have pretty good success with a personal visit.   I'm not 
> confrontational, but explain that we really do expect to be paid and the 
> customer's generally pretty good at paying when they see it as a matter 
> of 
> personal importance.
>
> Other than that, we've not found that notes, or emails works well.
>
>
>
>
> 
> 
>
> - Original Message - 
> From: "Chuck Hogg" 
> To: "WISPA General List" 
> Sent: Monday, May 04, 2009 6:40 AM
> Subject: [WISPA] Handling Non-paying Subs
>
>
> 
> 
>> I've got a few non-paying subs, that we would like to get payment on.
>> It has reached over $1k from 4 subs over the past 6 months.  Do you just
>> cut your losses and move on or what do you do?  I'm contemplating small
>> claims court as it should be an open and shut case, but it's $91 in fees
>> per person.  We've done the collection letter and it hasn't worked.
>>
>>
>>
>> We got the please don't turn it off, I'm coming to pay...and it never
>> happened.
>>
>>
>>
>>
>>
>> Regards,
>>
>> Chuck Hogg
>>
>> Shelby Broadband
>> 502-722-9292
>> ch...@shelbybb.com
>>
>> http://www.shelbybb.com
>>
>>
>>
>>
>>
>> 
>> WISPA Wants You! Join today!
>> http://signup.wispa.org/
>> 
>>
>> WISPA Wireless List: wireless@wispa.org
>>
>> Subscribe/Unsubscribe:
>> http://lists.wispa.org/mailman/listinfo/wireless
>>
>> Archives: http://lists.wispa.org/pipermail/wireless/ 
>>   
>>   
> 
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>  
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>
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> 
> 
 
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>>> 
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>>> http://signup.wispa.org/
>>> 
>>>  
>>> WISPA Wireless List: wireless@wispa.org
>>>
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>>
>> 
>> WISPA Wants You! J

Re: [WISPA] What do you charge for a wireless router setup?

[D. Ryan Spott]

Yeah, I know. But after fixing what geeksquad or *shudder* Staples 
breaks over and over (usually for free because I am easy) I just had to 
throw that in.

My favorite customer quote: "IT CAN'T BE BROKEN, IT MUST BE YOUR 
SERVICE! STAPLES FIXED IT!!!" In this case, I was being blamed for a 
printer not working oh, I plugged it into the USB port to fix it!

*sigh*

ryan

Pat O'Connor wrote:
> They have to pay for the uniforms and stylish vehicles somehow. ;-)
>
>
>
>
> D. Ryan Spott wrote:
>
>
>
>   
>> Have you seen what geeksquad charges?
>>
>> 
>>
>> Don't sell yourself short. :)
>>
>> ryan
>>
>> Pat O'Connor wrote:
>>   
>> 
>>> I was thinking a $35 fee  for on site setup.  A $20 fee if they brought 
>>> the router in within 48 hrs of the scheduled installation date.   Is 
>>> this appropriate?  What are the rest of you doing?
>>>
>>> Thanks,
>>>
>>> Pat
>>>
>>>
>>>
>>>
>>>
>>> 
>>> WISPA Wants You! Join today!
>>> http://signup.wispa.org/
>>> 
>>>  
>>> WISPA Wireless List: wireless@wispa.org
>>>
>>> Subscribe/Unsubscribe:
>>> http://lists.wispa.org/mailman/listinfo/wireless
>>>
>>> Archives: http://lists.wispa.org/pipermail/wireless/
>>>   
>>> 
>>>   
>> 
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>> http://signup.wispa.org/
>> 
>>  
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>>
>> Subscribe/Unsubscribe:
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>>
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>>
>>
>>   
>> 
>
>
>
>
> 
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>   



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Re: [WISPA] What do you charge for a wireless router setup?

[Pat O'Connor]

Lol.  That's the same crap I go through with the local Radio Shack. 

This happened just yesterday.

Radio Shack:  "Your service isn't working we can't connect to the 
internet"

Me:  (after verifying settings on the router)  Do you have the cable 
from the POE injector plugged into port 1 again on the router, or is it 
in the WAN port?

Radio Shack:  Oh Uh Sorry.

No less than 5 times this year already.



D. Ryan Spott wrote:
> Yeah, I know. But after fixing what geeksquad or *shudder* Staples 
> breaks over and over (usually for free because I am easy) I just had to 
> throw that in.
>
> My favorite customer quote: "IT CAN'T BE BROKEN, IT MUST BE YOUR 
> SERVICE! STAPLES FIXED IT!!!" In this case, I was being blamed for a 
> printer not working oh, I plugged it into the USB port to fix it!
>
> *sigh*
>
> ryan
>
> Pat O'Connor wrote:
>   
>> They have to pay for the uniforms and stylish vehicles somehow. ;-)
>>
>>
>>
>>
>> D. Ryan Spott wrote:
>>
>>
>>
>>   
>> 
>>> Have you seen what geeksquad charges?
>>>
>>> 
>>>
>>> Don't sell yourself short. :)
>>>
>>> ryan
>>>
>>> Pat O'Connor wrote:
>>>   
>>> 
>>>   
 I was thinking a $35 fee  for on site setup.  A $20 fee if they brought 
 the router in within 48 hrs of the scheduled installation date.   Is 
 this appropriate?  What are the rest of you doing?

 Thanks,

 Pat





 
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>>> 
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>>> 
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>>>
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>>>
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>>>
>>>
>>>   
>>> 
>>>   
>>
>>
>> 
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>> 
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>>
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>>   
>> 
>
>
> 
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>   





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Re: [WISPA] What do you charge for a wireless router setup?

[Martha Huizenga]

We charge $49 and that includes the router.

Martha Huizenga
DC Access, LLC
202-546-5898
*/Friendly, Local, Affordable, Internet!/**/
Connecting the Capitol Hill Community

/*



Pat O'Connor wrote:
> Lol.  That's the same crap I go through with the local Radio Shack. 
>
> This happened just yesterday.
>
> Radio Shack:  "Your service isn't working we can't connect to the 
> internet"
>
> Me:  (after verifying settings on the router)  Do you have the cable 
> from the POE injector plugged into port 1 again on the router, or is it 
> in the WAN port?
>
> Radio Shack:  Oh Uh Sorry.
>
> No less than 5 times this year already.
>
>
>
> D. Ryan Spott wrote:
>   
>> Yeah, I know. But after fixing what geeksquad or *shudder* Staples 
>> breaks over and over (usually for free because I am easy) I just had to 
>> throw that in.
>>
>> My favorite customer quote: "IT CAN'T BE BROKEN, IT MUST BE YOUR 
>> SERVICE! STAPLES FIXED IT!!!" In this case, I was being blamed for a 
>> printer not working oh, I plugged it into the USB port to fix it!
>>
>> *sigh*
>>
>> ryan
>>
>> Pat O'Connor wrote:
>>   
>> 
>>> They have to pay for the uniforms and stylish vehicles somehow. ;-)
>>>
>>>
>>>
>>>
>>> D. Ryan Spott wrote:
>>>
>>>
>>>
>>>   
>>> 
>>>   
 Have you seen what geeksquad charges?

 

 Don't sell yourself short. :)

 ryan

 Pat O'Connor wrote:
   
 
   
 
> I was thinking a $35 fee  for on site setup.  A $20 fee if they brought 
> the router in within 48 hrs of the scheduled installation date.   Is 
> this appropriate?  What are the rest of you doing?
>
> Thanks,
>
> Pat
>
>
>
>
>
> 
> WISPA Wants You! Join today!
> http://signup.wispa.org/
> 
>  
> WISPA Wireless List: wireless@wispa.org
>
> Subscribe/Unsubscribe:
> http://lists.wispa.org/mailman/listinfo/wireless
>
> Archives: http://lists.wispa.org/pipermail/wireless/
>   
> 
>   
> 
>   
 
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>>> 
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>>> 
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>>>
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>>>
>>> Archives: http://lists.wispa.org/pipermail/wireless/
>>>   
>>> 
>>>   
>> 
>> WISPA Wants You! Join today!
>> http://signup.wispa.org/
>> 
>>  
>> WISPA Wireless List: wireless@wispa.org
>>
>> Subscribe/Unsubscribe:
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>>
>> Archives: http://lists.wispa.org/pipermail/wireless/
>>
>>
>>   
>> 
>
>
>
>
> 
> WISPA Wants You! Join today!
> http://signup.wispa.org/
> 
>  
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>
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>
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>   



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Re: [WISPA] What do you charge for a wireless router setup?

[Eje Gustafsson]

Isn't it funny how your responsible for ALL computer issues because you
deliver internet access to people? All a sudden if their scanner or printer
don't work or even if their monitor don't work it's all a sudden your fault
because you deliver internet to them.. 

I hooked up to your internet 5 months ago and now my printer isn't working
right.. You need to fix this because we didn't do anything to the computer
it's your internet. *shudder*

/ Eje

-Original Message-
From: wireless-boun...@wispa.org [mailto:wireless-boun...@wispa.org] On
Behalf Of D. Ryan Spott
Sent: Tuesday, May 05, 2009 10:37 AM
To: WISPA General List
Subject: Re: [WISPA] What do you charge for a wireless router setup?

Yeah, I know. But after fixing what geeksquad or *shudder* Staples 
breaks over and over (usually for free because I am easy) I just had to 
throw that in.

My favorite customer quote: "IT CAN'T BE BROKEN, IT MUST BE YOUR 
SERVICE! STAPLES FIXED IT!!!" In this case, I was being blamed for a 
printer not working oh, I plugged it into the USB port to fix it!

*sigh*

ryan

Pat O'Connor wrote:
> They have to pay for the uniforms and stylish vehicles somehow. ;-)
>
>
>
>
> D. Ryan Spott wrote:
>
>
>
>   
>> Have you seen what geeksquad charges?
>>
>> 
>>
>> Don't sell yourself short. :)
>>
>> ryan
>>
>> Pat O'Connor wrote:
>>   
>> 
>>> I was thinking a $35 fee  for on site setup.  A $20 fee if they brought 
>>> the router in within 48 hrs of the scheduled installation date.   Is 
>>> this appropriate?  What are the rest of you doing?
>>>
>>> Thanks,
>>>
>>> Pat
>>>
>>>
>>>
>>>
>>>
>>>


>>> WISPA Wants You! Join today!
>>> http://signup.wispa.org/
>>>


>>>  
>>> WISPA Wireless List: wireless@wispa.org
>>>
>>> Subscribe/Unsubscribe:
>>> http://lists.wispa.org/mailman/listinfo/wireless
>>>
>>> Archives: http://lists.wispa.org/pipermail/wireless/
>>>   
>>> 
>>>   
>>


>> WISPA Wants You! Join today!
>> http://signup.wispa.org/
>>


>>  
>> WISPA Wireless List: wireless@wispa.org
>>
>> Subscribe/Unsubscribe:
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>>
>> Archives: http://lists.wispa.org/pipermail/wireless/
>>
>>
>>   
>> 
>
>
>
>
>


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>  
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Re: [WISPA] What do you charge for a wireless router setup?

[Pat O'Connor]

I won't sell the router just because I don't even want them to think I 
will support anything other than the hardware I provide.





Martha Huizenga wrote:
> We charge $49 and that includes the router.
>
> Martha Huizenga
> DC Access, LLC
> 202-546-5898
> */Friendly, Local, Affordable, Internet!/**/
> Connecting the Capitol Hill Community
>
> /*
>
>
>
> Pat O'Connor wrote:
>   
>> Lol.  That's the same crap I go through with the local Radio Shack. 
>>
>> This happened just yesterday.
>>
>> Radio Shack:  "Your service isn't working we can't connect to the 
>> internet"
>>
>> Me:  (after verifying settings on the router)  Do you have the cable 
>> from the POE injector plugged into port 1 again on the router, or is it 
>> in the WAN port?
>>
>> Radio Shack:  Oh Uh Sorry.
>>
>> No less than 5 times this year already.
>>
>>
>>
>> D. Ryan Spott wrote:
>>   
>> 
>>> Yeah, I know. But after fixing what geeksquad or *shudder* Staples 
>>> breaks over and over (usually for free because I am easy) I just had to 
>>> throw that in.
>>>
>>> My favorite customer quote: "IT CAN'T BE BROKEN, IT MUST BE YOUR 
>>> SERVICE! STAPLES FIXED IT!!!" In this case, I was being blamed for a 
>>> printer not working oh, I plugged it into the USB port to fix it!
>>>
>>> *sigh*
>>>
>>> ryan
>>>
>>> Pat O'Connor wrote:
>>>   
>>> 
>>>   
 They have to pay for the uniforms and stylish vehicles somehow. ;-)




 D. Ryan Spott wrote:



   
 
   
 
> Have you seen what geeksquad charges?
>
> 
>
> Don't sell yourself short. :)
>
> ryan
>
> Pat O'Connor wrote:
>   
> 
>   
> 
>   
>> I was thinking a $35 fee  for on site setup.  A $20 fee if they brought 
>> the router in within 48 hrs of the scheduled installation date.   Is 
>> this appropriate?  What are the rest of you doing?
>>
>> Thanks,
>>
>> Pat
>>
>>
>>
>>
>>
>> 
>> WISPA Wants You! Join today!
>> http://signup.wispa.org/
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[WISPA] What's the deal with Trango?

[Patrick Nix Jr.]

Has anyone else heard that Trango is End-of-Life ing all of their PtMP 
products?  No more production after on hand supplies run out
 



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Re: [WISPA] What do you charge for a wireless router setup?

[Joe Miller]

Wasn't the GeekSquad working out of the "Curcuit City" stores? Where are they 
now?



- Original Message 
From: Pat O'Connor 
To: WISPA General List 
Sent: Tuesday, May 5, 2009 10:30:54 AM
Subject: Re: [WISPA] What do you charge for a wireless router setup?

They have to pay for the uniforms and stylish vehicles somehow. ;-)




D. Ryan Spott wrote:



> Have you seen what geeksquad charges?
>
> 
>
> Don't sell yourself short. :)
>
> ryan
>
> Pat O'Connor wrote:
>  
>> I was thinking a $35 fee  for on site setup.  A $20 fee if they brought 
>> the router in within 48 hrs of the scheduled installation date.  Is 
>> this appropriate?  What are the rest of you doing?
>>
>> Thanks,
>>
>> Pat
>>
>>
>>
>>
>>
>> 
>> WISPA Wants You! Join today!
>> http://signup.wispa.org/
>> 
>>  
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>>
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>>    
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Re: [WISPA] What do you charge for a wireless router setup?

[Blake Bowers]

I believe Best Buy.


Don't take your organs to heaven,
heaven knows we need them down here!
Be an organ donor, sign your donor card today.

- Original Message - 
From: "Joe Miller" 
To: "WISPA General List" 
Sent: Tuesday, May 05, 2009 12:00 PM
Subject: Re: [WISPA] What do you charge for a wireless router setup?



Wasn't the GeekSquad working out of the "Curcuit City" stores? Where are 
they now?






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Re: [WISPA] What do you charge for a wireless router setup?

[Vickie Edwards]

Geek Squad was always Best Buy, Circuit City had something called
FireDog IIRC

 
InLine>
vickie edwards, MPA | Grant Specialist
InLine Connections> Solutions Through Technology
600 Lakeshore Pkwy
Birmingham AL, 35209
205-278-8106 [p]
205-941-1934[f]
vedwa...@inline.com
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All Quotes from InLine are only valid for 30 days. This message and any 
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From: wireless-boun...@wispa.org [mailto:wireless-boun...@wispa.org] On
Behalf Of Blake Bowers
Sent: Tuesday, May 05, 2009 12:07 PM
To: Joe Miller; WISPA General List
Subject: Re: [WISPA] What do you charge for a wireless router setup?

I believe Best Buy.


Don't take your organs to heaven,
heaven knows we need them down here!
Be an organ donor, sign your donor card today.

- Original Message - 
From: "Joe Miller" 
To: "WISPA General List" 
Sent: Tuesday, May 05, 2009 12:00 PM
Subject: Re: [WISPA] What do you charge for a wireless router setup?



Wasn't the GeekSquad working out of the "Curcuit City" stores? Where are

they now?







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Re: [WISPA] What do you charge for a wireless router setup?

[Mike Hammett]

That's fine, $50/hour + parts to fix it.


-
Mike Hammett
Intelligent Computing Solutions
http://www.ics-il.com



--
From: "Eje Gustafsson" 
Sent: Tuesday, May 05, 2009 11:02 AM
To: "'WISPA General List'" 
Subject: Re: [WISPA] What do you charge for a wireless router setup?

> Isn't it funny how your responsible for ALL computer issues because you
> deliver internet access to people? All a sudden if their scanner or 
> printer
> don't work or even if their monitor don't work it's all a sudden your 
> fault
> because you deliver internet to them..
>
> I hooked up to your internet 5 months ago and now my printer isn't working
> right.. You need to fix this because we didn't do anything to the computer
> it's your internet. *shudder*
>
> / Eje
>
> -Original Message-
> From: wireless-boun...@wispa.org [mailto:wireless-boun...@wispa.org] On
> Behalf Of D. Ryan Spott
> Sent: Tuesday, May 05, 2009 10:37 AM
> To: WISPA General List
> Subject: Re: [WISPA] What do you charge for a wireless router setup?
>
> Yeah, I know. But after fixing what geeksquad or *shudder* Staples
> breaks over and over (usually for free because I am easy) I just had to
> throw that in.
>
> My favorite customer quote: "IT CAN'T BE BROKEN, IT MUST BE YOUR
> SERVICE! STAPLES FIXED IT!!!" In this case, I was being blamed for a
> printer not working oh, I plugged it into the USB port to fix it!
>
> *sigh*
>
> ryan
>
> Pat O'Connor wrote:
>> They have to pay for the uniforms and stylish vehicles somehow. ;-)
>>
>>
>>
>>
>> D. Ryan Spott wrote:
>>
>>
>>
>>
>>> Have you seen what geeksquad charges?
>>>
>>> 
>>>
>>> Don't sell yourself short. :)
>>>
>>> ryan
>>>
>>> Pat O'Connor wrote:
>>>
>>>
 I was thinking a $35 fee  for on site setup.  A $20 fee if they brought
 the router in within 48 hrs of the scheduled installation date.   Is
 this appropriate?  What are the rest of you doing?

 Thanks,

 Pat






> 
> 
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 http://signup.wispa.org/

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Re: [WISPA] What do you charge for a wireless router setup?

[Mike Hammett]

GeekSquad is Best Buy.  Fire Dog was Circuit City.


-
Mike Hammett
Intelligent Computing Solutions
http://www.ics-il.com



--
From: "Joe Miller" 
Sent: Tuesday, May 05, 2009 12:00 PM
To: "WISPA General List" 
Subject: Re: [WISPA] What do you charge for a wireless router setup?

>
> Wasn't the GeekSquad working out of the "Curcuit City" stores? Where are 
> they now?
>
>
>
> - Original Message 
> From: Pat O'Connor 
> To: WISPA General List 
> Sent: Tuesday, May 5, 2009 10:30:54 AM
> Subject: Re: [WISPA] What do you charge for a wireless router setup?
>
> They have to pay for the uniforms and stylish vehicles somehow. ;-)
>
>
>
>
> D. Ryan Spott wrote:
>
>
>
>> Have you seen what geeksquad charges?
>>
>> 
>>
>> Don't sell yourself short. :)
>>
>> ryan
>>
>> Pat O'Connor wrote:
>>
>>> I was thinking a $35 fee for on site setup. A $20 fee if they brought
>>> the router in within 48 hrs of the scheduled installation date. Is
>>> this appropriate? What are the rest of you doing?
>>>
>>> Thanks,
>>>
>>> Pat
>>>
>>>
>>>
>>>
>>>
>>> 
>>> WISPA Wants You! Join today!
>>> http://signup.wispa.org/
>>> 
>>>
>>> WISPA Wireless List: wireless@wispa.org
>>>
>>> Subscribe/Unsubscribe:
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>>>
>>> Archives: http://lists.wispa.org/pipermail/wireless/
>>>
>>>
>>
>>
>> 
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Re: [WISPA] What do you charge for a wireless router setup?

[jp]

If you setup a router, it's pretty much a guarantee that you'll be setting up a 
couple 
notebooks and a PC as well. Perhaps also a tivo, xbox, ps3, ipod touch, 
printer, and who 
knows what else. You should also provide good documentation, because you're on 
the hook 
whenever they want to add something, or take their notebook somewhere else, 
bring it back, 
and wonder why it doesn't work. $35 is fine for a high school student to charge 
for an 
onsite setup, but not for a business that customers might have high technical 
expectations 
of.

On Tue, May 05, 2009 at 08:22:37AM -0700, Pat O'Connor wrote:
> I was thinking a $35 fee  for on site setup.  A $20 fee if they brought 
> the router in within 48 hrs of the scheduled installation date.   Is 
> this appropriate?  What are the rest of you doing?
> 
> Thanks,
> 
> Pat
> 
> 
> 
> 
> 
> 
> WISPA Wants You! Join today!
> http://signup.wispa.org/
> 
>  
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> 
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-- 
/*
Jason Philbrook   |   Midcoast Internet Solutions - Wireless and DSL
KB1IOJ|   Broadband Internet Access, Dialup, and Hosting 
 http://f64.nu/   |   for Midcoast Mainehttp://www.midcoast.com/
*/



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Re: [WISPA] What do you charge for a wireless router setup?

[eje]

Nope. Best Buy and they are still there. Circuit city called their Geek Squad 
copy cat service Firedog. But was to little and to late. Plus Best Buy made a 
better job on pushing and advertising their Geek squad plus had a better name 
and gimmick if you ask me that made them stick better then Firedog (kinda 
stupid name if you ask me. Name didn't really reflect what they did and stood 
for IMO). 

/Eje
Sent via BlackBerry from T-Mobile

-Original Message-
From: Joe Miller 

Date: Tue, 5 May 2009 10:00:38 
To: WISPA General List
Subject: Re: [WISPA] What do you charge for a wireless router setup?



Wasn't the GeekSquad working out of the "Curcuit City" stores? Where are they 
now?



- Original Message 
From: Pat O'Connor 
To: WISPA General List 
Sent: Tuesday, May 5, 2009 10:30:54 AM
Subject: Re: [WISPA] What do you charge for a wireless router setup?

They have to pay for the uniforms and stylish vehicles somehow. ;-)




D. Ryan Spott wrote:



> Have you seen what geeksquad charges?
>
> 
>
> Don't sell yourself short. :)
>
> ryan
>
> Pat O'Connor wrote:
>  
>> I was thinking a $35 fee  for on site setup.  A $20 fee if they brought 
>> the router in within 48 hrs of the scheduled installation date.  Is 
>> this appropriate?  What are the rest of you doing?
>>
>> Thanks,
>>
>> Pat
>>
>>
>>
>>
>>
>> 
>> WISPA Wants You! Join today!
>> http://signup.wispa.org/
>> 
>>  
>> WISPA Wireless List: wireless@wispa.org
>>
>> Subscribe/Unsubscribe:
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>>  
>>    
>
>
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>  





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Re: [WISPA] What do you charge for a wireless router setup?

[Blair Davis]

If the router is there at the time of the install, we do it for free...

Pat O'Connor wrote:

  I was thinking a $35 fee  for on site setup.  A $20 fee if they brought 
the router in within 48 hrs of the scheduled installation date.   Is 
this appropriate?  What are the rest of you doing?

Thanks,

Pat






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Re: [WISPA] What do you charge for a wireless router setup?

[Scott Reed]

We don't charge to set it up, if the purchase it to install with the 
wireless installation.
We charge $10.00 to setup one they at install or if they bring it to us.
Otherwise, standard $60.00/hr on-site fees apply.
As someone else said, documentation is critical.  We keep a copy of the 
security key and password at the office because we get several calls a 
month, "I just bought a laptop and it wants to know the security key."

Pat O'Connor wrote:
> I was thinking a $35 fee  for on site setup.  A $20 fee if they brought 
> the router in within 48 hrs of the scheduled installation date.   Is 
> this appropriate?  What are the rest of you doing?
>
> Thanks,
>
> Pat
>
>
>
>
>
> 
> WISPA Wants You! Join today!
> http://signup.wispa.org/
> 
>  
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>
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>   
> 
>
>
> No virus found in this incoming message.
> Checked by AVG - www.avg.com 
> Version: 8.5.325 / Virus Database: 270.12.18/2098 - Release Date: 05/05/09 
> 08:05:00
>
>   

-- 
Scott Reed
Sr. Systems Engineer
GAB Midwest
1-800-363-1544 x4000
Cell: 260-273-7239




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[WISPA] Anyone servicing Laramie Wy.

[Patrick Nix Jr.]

Have a lead in the area
 
Pat Nix
pni...@csweb.net
 
csweb.net



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Re: [WISPA] Anyone servicing Laramie Wy.

[3-dB Networks]

Lariat.net (Brett Glasses Shop)... running Wi-Fi based gear (Tranzeo,
Deliberant, etc.), Millhouse Electronics is there running Canopy gear (I
think).  I think there is at least one other Canopy operator there too.

Daniel White
3-dB Networks
http://www.3dbnetworks.com


>-Original Message-
>From: wireless-boun...@wispa.org [mailto:wireless-boun...@wispa.org] On
>Behalf Of Patrick Nix Jr.
>Sent: Tuesday, May 05, 2009 1:46 PM
>To: wireless@wispa.org
>Subject: [WISPA] Anyone servicing Laramie Wy.
>
>Have a lead in the area
>
>Pat Nix
>pni...@csweb.net
>
>csweb.net
>
>
>
>
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>http://signup.wispa.org/
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Re: [WISPA] Anyone servicing Laramie Wy.

[Jack Unger]

I'd suggest you contact Matt Larsen <"Matt Larsen" 
. He's a long-time WISPA member and former 
WISPA Director.

jack


Patrick Nix Jr. wrote:
> Have a lead in the area
>  
> Pat Nix
> pni...@csweb.net
>  
> csweb.net
>
>
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>   

-- 
Jack Unger - President, Ask-Wi.Com, Inc.
Author - "Deploying License-Free Wireless WANs"
Serving the Broadband Wireless Industry Since 1993
www.ask-wi.com  818-227-4220  jun...@ask-wi.com







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Re: [WISPA] IPTV (OT but hey, we are all in this biz to do crazy IP based stuff)

[sales]

Can you email me offlist about this stuff?

Thanks,
John Buwa

- Original Message -
From: "Joe Miller" 
To: "D. Ryan Spott" , "WISPA General List" 

Sent: Thursday, April 30, 2009 12:41:18 PM GMT -06:00 US/Canada Central
Subject: Re: [WISPA] IPTV (OT but hey, we are all in this biz to do crazy IP 
based stuff)


pretty muchnow we have fiber CPE's, pedestals, fiber switches, a 4 gateway 
DirecTV MFH3 IPTV system, and other parts collecting dust in a building.



- Original Message 
From: D. Ryan Spott 
To: Joe Miller ; WISPA General List 

Sent: Thursday, April 30, 2009 12:36:17 PM
Subject: IPTV (OT but hey, we are all in this biz to do crazy IP based stuff)

So why did it get shutdown?

ryan

Joe Miller wrote:
> Mike,
>
> You looking for equipment for IPTV? or any other FTTX equipment? I was doing 
> a ftth project and it got shut down. I do have some AFL material along with a 
> complete MFH3 TVIP system for sale.
>
> Hit me off list.
>
> Joe Miller
> DSLbyAir, LLC
>
>
>
> - Original Message 
> From: Mike Hammett 
> To: WISPA General List 
> Sent: Thursday, April 30, 2009 10:54:48 AM
> Subject: [WISPA] Other lists
>
> Does anyone know of any good discussion lists\forums that cover MVNO and IPTV 
> operations?
>
>
> -
> Mike Hammett
> Intelligent Computing Solutions
> http://www.ics-il.com
>
>
>
> 
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John Buwa
Michiana Wireless
Phone: 574-233-7170 

http://www.michianawireless.com



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Re: [WISPA] What do you charge for a wireless router setup?

[Brian Rohrbacher]

Same here.  Free if they provide it.  $75 including router is we do
it.  Why, because we want it secured so the neighbors can't have my
service for free, so we can password it so they can't screw it up, and
we also turn on remote management so we can help them remotely if we
want to.  I watch the internet and by 10-20 dollar refurb wireless
routers and I think I make out pretty good.  And for the ones that die,
we replace them no questions asked for the first year (because they are
refurb)

Brian

Blair Davis wrote:

  
  
If the router is there at the time of the install, we do it for free...
  
Pat O'Connor wrote:
  
I was thinking a $35 fee  for on site setup.  A $20 fee if they brought 
the router in within 48 hrs of the scheduled installation date.   Is 
this appropriate?  What are the rest of you doing?

Thanks,

Pat






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Re: [WISPA] What do you charge for a wireless router setup?

[Blake Bowers]

Guys...

Don't do anything for free.

Bill them for it, and discount that price from the bill, but
don't say free or no charge.

Customers will never appreciate "Free" unless they are
made aware that thing they got for "Free" had a value.

1Install router49.95
1Discount per Tom  -49.95
Total 0

Now, they feel like you really took care of them, and
that FREE has a real value.


Don't take your organs to heaven,
heaven knows we need them down here!
Be an organ donor, sign your donor card today.

- Original Message - 
From: "Brian Rohrbacher" 
To: "WISPA General List" 
Sent: Tuesday, May 05, 2009 3:57 PM
Subject: Re: [WISPA] What do you charge for a wireless router setup?


> Same here.  Free if they provide it.  $75 including router is we do it. 
> Why, because we want it secured so the neighbors can't have my service for 
> free, so we can password it so they can't screw it up, and we also turn on 
> remote management so we can help them remotely if we want to.  I watch the 
> internet and by 10-20 dollar refurb wireless routers and I think I make 
> out pretty good.  And for the ones that die, we replace them no questions 
> asked for the first year (because they are refurb)
>
> Brian
>
> Blair Davis wrote:
>  If the router is there at the time of the install, we do it for free...
>
>  Pat O'Connor wrote:
> I was thinking a $35 fee  for on site setup.  A $20 fee if they brought
> the router in within 48 hrs of the scheduled installation date.   Is
> this appropriate?  What are the rest of you doing?
>
> Thanks,
>
> Pat
>
>
>
>
>
> 
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Re: [WISPA] What do you charge for a wireless router setup?

[Travis Johnson]

We provide a wireless router for free as part of the install. We
started doing that over 5 years ago. We also setup all their computers
(either cable or wireless) for free (except the cost of the wireless
USB adapters). That's what makes us different than the cableco or
telco. :)

Travis
Microserv

Brian Rohrbacher wrote:

  
Same here.  Free if they provide it.  $75 including router is we do
it.  Why, because we want it secured so the neighbors can't have my
service for free, so we can password it so they can't screw it up, and
we also turn on remote management so we can help them remotely if we
want to.  I watch the internet and by 10-20 dollar refurb wireless
routers and I think I make out pretty good.  And for the ones that die,
we replace them no questions asked for the first year (because they are
refurb)
  
Brian
  
Blair Davis wrote:
  


If the router is there at the time of the install, we do it for free...

Pat O'Connor wrote:

  I was thinking a $35 fee  for on site setup.  A $20 fee if they brought 
the router in within 48 hrs of the scheduled installation date.   Is 
this appropriate?  What are the rest of you doing?

Thanks,

Pat






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Re: [WISPA] What do you charge for a wireless router setup?

[Tom DeReggi]

Agreed, We do the same. It didn't take long to realize that our support was 
easier with a consistent brand in place, and kowing they were configured by a 
pro quickly at install time, instead of timely on a tech support phone call.  
Its factored into the flat rate price, automatically.  When we get onsite, If 
the customer already has a router in place, and it meets our standard and known 
working, we will usually credit them $40, and provide free install of it.  They 
deserve choice of router, we just want to make sure our installers aren;t held 
up, and that the customer already preapproved the cost for the installer to 
install our supplied routers if that is what we determine that we need to do. 

Tom DeReggi
RapidDSL & Wireless, Inc
IntAirNet- Fixed Wireless Broadband


  - Original Message - 
  From: Travis Johnson 
  To: WISPA General List 
  Sent: Tuesday, May 05, 2009 5:16 PM
  Subject: Re: [WISPA] What do you charge for a wireless router setup?


  We provide a wireless router for free as part of the install. We started 
doing that over 5 years ago. We also setup all their computers (either cable or 
wireless) for free (except the cost of the wireless USB adapters). That's what 
makes us different than the cableco or telco. :)

  Travis
  Microserv

  Brian Rohrbacher wrote: 
Same here.  Free if they provide it.  $75 including router is we do it.  
Why, because we want it secured so the neighbors can't have my service for 
free, so we can password it so they can't screw it up, and we also turn on 
remote management so we can help them remotely if we want to.  I watch the 
internet and by 10-20 dollar refurb wireless routers and I think I make out 
pretty good.  And for the ones that die, we replace them no questions asked for 
the first year (because they are refurb)

Brian

Blair Davis wrote: 
  If the router is there at the time of the install, we do it for free...

  Pat O'Connor wrote: 
I was thinking a $35 fee  for on site setup.  A $20 fee if they brought 
the router in within 48 hrs of the scheduled installation date.   Is 
this appropriate?  What are the rest of you doing?

Thanks,

Pat






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[WISPA] Window Mount 2.4 Antenna

[Matt]

I have a friend that wants to use there wireless router from there shed
accross street.  Does anyone know of a small wifi antenna that will mount to
a window with suction cups?  Have looked quite a bit and not found one.

Matt



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Re: [WISPA] Handling Non-paying Subs

[RickG]

Your contract should always allow you to access their property to
maintain and recover your equipment.
-RickG

On Mon, May 4, 2009 at 9:45 AM, Josh Luthman
 wrote:
> The repo antenna thing...you might want to have an officer join you.  You do
> not want to get in a trespassing lawsuit.
>
> Josh Luthman
> Office: 937-552-2340
> Direct: 937-552-2343
> 1100 Wayne St
> Suite 1337
> Troy, OH 45373
>
> "When you have eliminated the impossible, that which remains, however
> improbable, must be the truth."
> --- Sir Arthur Conan Doyle
>
>
> On Mon, May 4, 2009 at 9:44 AM, Kurt Fankhauser  wrote:
>
>> Forward all of their port 80 stuff to a non-payment web server and they
>> usually come right in to pay. After 2 months I'll go repo the antenna.
>>
>> Kurt Fankhauser
>> WAVELINC
>> P.O. Box 126
>> Bucyrus, OH 44820
>> 419-562-6405
>> www.wavelinc.com
>>
>>
>> -Original Message-
>> From: wireless-boun...@wispa.org [mailto:wireless-boun...@wispa.org] On
>> Behalf Of Chuck Hogg
>> Sent: Monday, May 04, 2009 9:41 AM
>> To: WISPA General List
>> Subject: [WISPA] Handling Non-paying Subs
>>
>> I've got a few non-paying subs, that we would like to get payment on.
>> It has reached over $1k from 4 subs over the past 6 months.  Do you just
>> cut your losses and move on or what do you do?  I'm contemplating small
>> claims court as it should be an open and shut case, but it's $91 in fees
>> per person.  We've done the collection letter and it hasn't worked.
>>
>>
>>
>> We got the please don't turn it off, I'm coming to pay...and it never
>> happened.
>>
>>
>>
>>
>>
>> Regards,
>>
>> Chuck Hogg
>>
>> Shelby Broadband
>> 502-722-9292
>> ch...@shelbybb.com
>>
>> http://www.shelbybb.com
>>
>>
>>
>>
>>
>>
>> 
>> 
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Re: [WISPA] What do you charge for a wireless router setup?

[Matt]

Free if they bring it in.  Free to try to talk them through it on phone.  If
they can wait tell we are in there area and have time just a small charge.
Special trip equals service call.

Never sell routers anymore if we can help it!  Nothing like selling one to
someone 30 miles away and when it quits you have to drive 30 miles and swap
it on the spot.  Ugh.

Matt



I was thinking a $35 fee  for on site setup.  A $20 fee if they brought
> the router in within 48 hrs of the scheduled installation date.   Is
> this appropriate?  What are the rest of you doing?
>
>



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Re: [WISPA] Handling Non-paying Subs

[RickG]

Occationally, a few will get through the cracks. Usually, a personal
phone call dor visit will do the trick. Sometimes I'll offer them a
discount for catching it up. I have learned the hard way though to
keep a tight leash. Nothing is perfect but policy #1 is that they get
no internet unless their account is current.
-RickG

On Mon, May 4, 2009 at 9:40 AM, Chuck Hogg  wrote:
> I've got a few non-paying subs, that we would like to get payment on.
> It has reached over $1k from 4 subs over the past 6 months.  Do you just
> cut your losses and move on or what do you do?  I'm contemplating small
> claims court as it should be an open and shut case, but it's $91 in fees
> per person.  We've done the collection letter and it hasn't worked.
>
>
>
> We got the please don't turn it off, I'm coming to pay...and it never
> happened.
>
>
>
>
>
> Regards,
>
> Chuck Hogg
>
> Shelby Broadband
> 502-722-9292
> ch...@shelbybb.com
>
> http://www.shelbybb.com
>
>
>
>
>
> 
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Re: [WISPA] What do you charge for a wireless router setup?

[RickG]

Ya know - I used to think that way but then I realized I was doing
that all the time and not taking care of the necessary things
including my family. NOBODY should complain about someone charging
fair market value for their time. Furthermore, you can forget the
goodwill bit - as soon as someone offers cheaper they'll switch. There
is NO loyalty in this business. If you think so, good luck!
-RickG

On Tue, May 5, 2009 at 11:29 AM, David E. Smith  wrote:
> Pat O'Connor wrote:
>> I was thinking a $35 fee  for on site setup.  A $20 fee if they brought
>> the router in within 48 hrs of the scheduled installation date.   Is
>> this appropriate?  What are the rest of you doing?
>
> If you bring the router into the office, it's free. Honestly, takes a
> tech five minutes to do, and it's goodwill.
>
> If you insist on having it done on-site, we charge our standard
> truck-roll fee.
>
> David Smith
> MVN.net
>
>
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Re: [WISPA] What do you charge for a wireless router setup?

[Scott Carullo]

same here

Scott Carullo
Brevard Wireless
321-205-1100 x102

 Original Message 
> From: "Travis Johnson" 
> Sent: Tuesday, May 05, 2009 5:16 PM
> To: "WISPA General List" 
> Subject: Re: [WISPA] What do you charge for a wireless router setup?
> 
> 


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Re: [WISPA] What do you charge for a wireless router setup?

[Marlon K. Schafer]

We just set them up at the time of install.  If they get a router later 
we'll help over the phone.  If we have to go there it's a standard $50 
service call.
marlon

- Original Message - 
From: "Pat O'Connor" 
To: "WISPA General List" 
Sent: Tuesday, May 05, 2009 8:22 AM
Subject: [WISPA] What do you charge for a wireless router setup?


>I was thinking a $35 fee  for on site setup.  A $20 fee if they brought
> the router in within 48 hrs of the scheduled installation date.   Is
> this appropriate?  What are the rest of you doing?
>
> Thanks,
>
> Pat
>
>
>
>
>
> 
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