Re: [WISPA] wisp-router fails again
Brian, You have other choices. DoubleRadius is stocking Mikrotik now, and they have good customer service policies, significant stock, and fair prices. WISP-router, has always done right by me, but you have a choice, if they don't do right by you. Tom DeReggi RapidDSL & Wireless, Inc IntAirNet- Fixed Wireless Broadband - Original Message - From: "Brian Rohrbacher" <[EMAIL PROTECTED]> To: "Conversations over a new WISP Trade Organization" ; <[EMAIL PROTECTED]> Sent: Tuesday, January 24, 2006 6:22 PM Subject: [WISPA] wisp-router fails again After hearing all the good posts about them I thought I must have done something wrong. I called back to give them one more chance to talk with me about this. This is how it went down. Keep in mind I was very polite. I only called to request info about their policies. I thought if the policy was somewhere I signed, or should have read or somethingthere may be something legitimate to what Beverly claims. Because if I had access to the policy from the phone order, packing slip or invoiceI can't really say much because I should have read it. If that was the case I could only complain about the crappy policy. So far, my digging has yielded no such policy. Ok, so I just called. Beverly answers the phone. I say hey this is Brian, I talked to you earlier. I am looking online at your site trying to find information on your seven day policy you referenced. She says it is on bottom of packing slip. I say "I am holding the invoice and packing slip and it is not there". I say, "So you don't have it posted anywhere"? She says "It's been too long and there is NO WAY I can do anything about this, goodbye" And hangs up on me. Seriously, who hangs up on customers calling to request a policy? This was the perfect chance to prove to me where the policy was in text and why I should have read. Getting hung up on pretty much tells me no such policy existed for my order. You know what I just noticed. At the bottom of the invoice it says, "ALL goods returned for credit, replacement or repair require" That is the last line. maybe there is more info after that. Can someone look at their invoice and see if there is more wording after that? I'd like to know if the 7 day policy if just cut off my invoice (faulty printer maybe) or if Beverly is making this up. -- Brian Rohrbacher Reliable Internet, LLC www.reliableinter.net Cell 269-838-8338 "Caught up in the Air" 1 Thess. 4:17 -- WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ -- WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
Re: [WISPA] wisp-router
Well.I sure don't want to cause all that. I am going to call Chase
and tell them it was a mistake. If I intended to "get back" at anyone
it was the vender, not all the fine WISPs who are happy with this
vender. I don't need you all mad at me.
Charles Wu wrote:
Message
several things
1. they may have to start having "credit card
authorization forms" signed and faxed for all orders over a certain
amount (thus creating more administrative burdens for other WISPs)
2. they may have to pay a higher fee for credit
card processing (thus prices go up)
As an ISP -- I'm sure you'll have someone
dispute a charge with you one day
-Charles
P.S. -- just an FYI, if you instead had issued a
stop payment on a check, you could be sued for check fraud
---
WiNOG Austin, TX
March 13-15, 2006
http://www.winog.com
-Original Message-
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED]] On Behalf Of Brian
Rohrbacher
Sent: Tuesday, January 24, 2006 2:44 PM
To: WISPA General List
Subject: Re: [WISPA] wisp-router
point taken.
Maybe you can shed a little light on something for me. Since you were
a vendor...
How does a CC dispute effect you? All I know is I call Mastercard and
they credit me.
What happens and what are the consequences on the other end.
I'm trying to see if in my disgust I was a little trigger happy.
Charles Wu wrote:
Sometimes, itt may be better the threaten someone before punching them in
the face
-Charles
---
WiNOG Austin, TX
March 13-15, 2006
http://www.winog.com
-Original Message-
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]] On
Behalf Of Brian Rohrbacher
Sent: Tuesday, January 24, 2006 2:06 PM
To: WISPA General List
Subject: Re: [WISPA] wisp-router
Charles, you make me think weather or not I should have called Chase
Mastercard without further steps.
I could have email Eje and said hey, your staff not doing the right
thing here. Fix it or I'll call Chase. But that is like a threat and I
don't like it.
Then maybe he only fixes it because of the threat. And he still has an
uncooperative staff. I want it fixed because they know they screwed up.
Not because of some threat.
Charles Wu wrote:
Hi Brian,
Just a word of advice
Although I realize that you are quite displeased with your current
service levels from WISP-Router (right or wrong, I don't know enough
about the story to make an appopriate judgement), immediately calling
your credit card company and filing a fraud complaint / dispute is one
way to BURN YOUR BRIDGE with that particular vendor
Then again, posting a flame against them across public listservs
doesn't really help either...
-Charles
---
WiNOG Austin, TX
March 13-15, 2006
http://www.winog.com
-Original Message-
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]] On
Behalf Of Brian Rohrbacher
Sent: Tuesday, January 24, 2006 12:44 PM
To: [EMAIL PROTECTED]; wireless@wispa.org
Subject: [WISPA] wisp-router
Anyone ever have trouble with them. FYI They just informed me it is
my
fault they didn't ship me out what I paid for.
I've never done anything with Mikrotik. I ordered what a friend told me
to, I don't know what anything looks like,
I assumed when I looked in the box it was all there. Well, I have Butch
lined up an am ready to use it and...imagine that,
I'm missing parts. Maybe I didn't call within the first 7 days. Who
gives a fart! Be warned. I just got screwed.
Credit card dispute to the rescue again. Ahh, this just pisses me
off. I should get what I paid for.
I don't lie. I know I didn't get the part. Speaking of not getting
it. Don't these people know the customer (ME) is always right?
I can't get away with this crap with my subs, that's for sure. Just so
ya'll
know, when I first called, the guy I talked to said it
looked like it might not have been shipped. They would look into is and
call me back.
I was happy and thinking how I would post to the list and say how fast
they helped me and solved my problem. Nope. Not today. I
was promptly called back and blamed for their poor quality control.
Also, where can I order a RB564 Daughterboard to replace the one the
"ups guy must have stole"? Not wisp-router. Need it overnight.
--
Brian Rohrbacher
Reliable Internet, LLC
www.reliableinter.net
Cell 269-838-8338
"Caught up in the Air" 1 Thess. 4:17
--
Brian Rohrbacher
Reliable Internet, LLC
www.reliableinter.net
Cell 269-838-8338
"Caught up in the Air" 1 Thess. 4:17
--
WISPA Wireless List: wireless@wispa.org
Subscribe/Unsubscribe:
http://lists.wispa.org/mailman/listinfo/wireless
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RE: [WISPA] wisp-router
Title: Message several things 1. they may have to start having "credit card authorization forms" signed and faxed for all orders over a certain amount (thus creating more administrative burdens for other WISPs) 2. they may have to pay a higher fee for credit card processing (thus prices go up) As an ISP -- I'm sure you'll have someone dispute a charge with you one day -Charles P.S. -- just an FYI, if you instead had issued a stop payment on a check, you could be sued for check fraud ---WiNOG Austin, TXMarch 13-15, 2006http://www.winog.com -Original Message-From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Brian RohrbacherSent: Tuesday, January 24, 2006 2:44 PMTo: WISPA General ListSubject: Re: [WISPA] wisp-routerpoint taken.Maybe you can shed a little light on something for me. Since you were a vendor...How does a CC dispute effect you? All I know is I call Mastercard and they credit me. What happens and what are the consequences on the other end.I'm trying to see if in my disgust I was a little trigger happy.Charles Wu wrote: Sometimes, itt may be better the threaten someone before punching them in the face -Charles --- WiNOG Austin, TX March 13-15, 2006 http://www.winog.com -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]] On Behalf Of Brian Rohrbacher Sent: Tuesday, January 24, 2006 2:06 PM To: WISPA General List Subject: Re: [WISPA] wisp-router Charles, you make me think weather or not I should have called Chase Mastercard without further steps. I could have email Eje and said hey, your staff not doing the right thing here. Fix it or I'll call Chase. But that is like a threat and I don't like it. Then maybe he only fixes it because of the threat. And he still has an uncooperative staff. I want it fixed because they know they screwed up. Not because of some threat. Charles Wu wrote: Hi Brian, Just a word of advice Although I realize that you are quite displeased with your current service levels from WISP-Router (right or wrong, I don't know enough about the story to make an appopriate judgement), immediately calling your credit card company and filing a fraud complaint / dispute is one way to BURN YOUR BRIDGE with that particular vendor Then again, posting a flame against them across public listservs doesn't really help either... -Charles --- WiNOG Austin, TX March 13-15, 2006 http://www.winog.com -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]] On Behalf Of Brian Rohrbacher Sent: Tuesday, January 24, 2006 12:44 PM To: [EMAIL PROTECTED]; wireless@wispa.org Subject: [WISPA] wisp-router Anyone ever have trouble with them. FYI They just informed me it is my fault they didn't ship me out what I paid for. I've never done anything with Mikrotik. I ordered what a friend told me to, I don't know what anything looks like, I assumed when I looked in the box it was all there. Well, I have Butch lined up an am ready to use it and...imagine that, I'm missing parts. Maybe I didn't call within the first 7 days. Who gives a fart! Be warned. I just got screwed. Credit card dispute to the rescue again. Ahh, this just pisses me off. I should get what I paid for. I don't lie. I know I didn't get the part. Speaking of not getting it. Don't these people know the customer (ME) is always right? I can't get away with this crap with my subs, that's for sure. Just so ya'll know, when I first called, the guy I talked to said it looked like it might not have been shipped. They would look into is and call me back. I was happy and thinking how I would post to the list and say how fast they helped me and solved my problem. Nope. Not today. I was promptly called back and blamed for their poor quality control. Also, where can I order a RB564 Daughterboard to replace the one the "ups guy must have stole"? Not wisp-router. Need it overnight. -- Brian Rohrbacher Reliable Internet, LLC www.reliableinter.net Cell 269-838-8338 "Caught up in the Air" 1 Thess. 4:17 -- WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
RE: [WISPA] wisp-router
Title: Message Johnny, I am just pointing out to Brian that maybe it isn't the best idea to destroy his relationship with WISP-Router Not advocating that Brian keep quiet about his issue -- but just merely pointing out to him the "human side" of business Basically, Brian (right or wrong) feels "cheated" by WISP-Router -- and in the "heat" of the moment (understandedly so), he decides to try to "get back" at WISP-Router by (a) charging back his credit card (b) flaming them on a public forum that many of WISP-Router's existing and potential customers may belong to After seeing this, WISP-Router has probably placed him on some sort of "customer blacklist" (e.g., Brian is one of those PITA customers, so ignore him when he calls, charge him higher prices -- basically, he is to WISP-Router what a to the vendor the lady that calls about her "computer broken coffee holder" is to an ISP) Now, disecting the circumstances further, it turns out that Brian isn't exactly "in the clear" (e.g., he should have verified / checked his packing slip ASAP upon receipt, not wait until weeks afterword until the minute he needed the part) -- so other vendors watching this list may also now categorize Brian as a potential "problem customer" What happens when Brian has a tower go down at 5 pm on Friday and wisp-router is the only one that has that RB (or whatever) board in stock -- so he calls them asking them to bend over backwards to help him out -- chances are, the WISP-Router people might be "hrm...that was the guy that screwed us a couple months ago by charging back his credit card and flaming us on the list -- screw him" -Charles ---WiNOG Austin, TXMarch 13-15, 2006http://www.winog.com -Original Message-From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of JohnnyOSent: Tuesday, January 24, 2006 2:44 PMTo: WISPA General ListSubject: RE: [WISPA] wisp-routerCharles - the big bad vendors have to learn when they mistreat someone there will be fallout - I think a public open list is the perfect place to post reviews on products and vendors. How else will others know ? Whisper it into everyone's ear ?JohnnyOOn Tue, 2006-01-24 at 13:09 -0600, Charles Wu wrote: Hi Brian, Just a word of advice Although I realize that you are quite displeased with your current service levels from WISP-Router (right or wrong, I don't know enough about the story to make an appopriate judgement), immediately calling your credit card company and filing a fraud complaint / dispute is one way to BURN YOUR BRIDGE with that particular vendor Then again, posting a flame against them across public listservs doesn't really help either... -Charles --- WiNOG Austin, TX March 13-15, 2006 http://www.winog.com -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]] On Behalf Of Brian Rohrbacher Sent: Tuesday, January 24, 2006 12:44 PM To: [EMAIL PROTECTED]; wireless@wispa.org Subject: [WISPA] wisp-router Anyone ever have trouble with them. FYI They just informed me it is my fault they didn't ship me out what I paid for. I've never done anything with Mikrotik. I ordered what a friend told me to, I don't know what anything looks like, I assumed when I looked in the box it was all there. Well, I have Butch lined up an am ready to use it and...imagine that, I'm missing parts. Maybe I didn't call within the first 7 days. Who gives a fart! Be warned. I just got screwed. Credit card dispute to the rescue again. Ahh, this just pisses me off. I should get what I paid for. I don't lie. I know I didn't get the part. Speaking of not getting it. Don't these people know the customer (ME) is always right? I can't get away with this crap with my subs, that's for sure. Just so ya'll know, when I first called, the guy I talked to said it looked like it might not have been shipped. They would look into is and call me back. I was happy and thinking how I would post to the list and say how fast they helped me and solved my problem. Nope. Not today. I was promptly called back and blamed for their poor quality control. Also, where can I order a RB564 Daughterboard to replace the one the "ups guy must have stole"? Not wisp-router. Need it overnight. -- Brian Rohrbacher Reliable Internet, LLC www.reliableinter.net Cell 269-838-8338 "Caught up in the Air" 1 Thess. 4:17 -- WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ -- WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
Re: [WISPA] wisp-router fails again
Well, I've said and heard enough. We can let it die. I've had enough OFFLIST responses to reassure me my decision was correct. I'm done with this topic. Brian Rohrbacher wrote: After hearing all the good posts about them I thought I must have done something wrong. I called back to give them one more chance to talk with me about this. This is how it went down. Keep in mind I was very polite. I only called to request info about their policies. I thought if the policy was somewhere I signed, or should have read or somethingthere may be something legitimate to what Beverly claims. Because if I had access to the policy from the phone order, packing slip or invoiceI can't really say much because I should have read it. If that was the case I could only complain about the crappy policy. So far, my digging has yielded no such policy. Ok, so I just called. Beverly answers the phone. I say hey this is Brian, I talked to you earlier. I am looking online at your site trying to find information on your seven day policy you referenced. She says it is on bottom of packing slip. I say "I am holding the invoice and packing slip and it is not there". I say, "So you don't have it posted anywhere"? She says "It's been too long and there is NO WAY I can do anything about this, goodbye" And hangs up on me. Seriously, who hangs up on customers calling to request a policy? This was the perfect chance to prove to me where the policy was in text and why I should have read. Getting hung up on pretty much tells me no such policy existed for my order. You know what I just noticed. At the bottom of the invoice it says, "ALL goods returned for credit, replacement or repair require" That is the last line. maybe there is more info after that. Can someone look at their invoice and see if there is more wording after that? I'd like to know if the 7 day policy if just cut off my invoice (faulty printer maybe) or if Beverly is making this up. -- Brian Rohrbacher Reliable Internet, LLC www.reliableinter.net Cell 269-838-8338 "Caught up in the Air" 1 Thess. 4:17 -- WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
Re: [WISPA] wisp-router
On a good day. If I get tipped. Travis Johnson wrote: Wow... apparently Brian's time is worth $.30 an hour. ;) Travis Microserv Jason Hensley wrote: Wow, I thought there would need to be justification of some kind involved!! - Original Message - From: Brian Rohrbacher To: WISPA General List Sent: Tuesday, January 24, 2006 3:14 PM Subject: Re: [WISPA] wisp-router Yes it is. Take all of 2 minutes. Had to do it last week too, for a UPS bill. They billed credit card 1 penny more than they put on my invoice from my online shipment I made. I did that based of principal. If UPS sneaks an extra penny in on all their shipments? I asked the UPS guy and he said they do 15 million packages a day. That is a lot of pennies. Anyone else seen this when going to UPS.com and shipping? It happened on 3 shipments in a row. Not just one. Woo Hoo 3 cents! Jason Hensley wrote: I don't think it's quite as easy as "I call Mastercard and they credit me" is it? - Original Message - From: Brian Rohrbacher To: WISPA General List Sent: Tuesday, January 24, 2006 2:43 PM Subject: Re: [WISPA] wisp-router point taken. Maybe you can shed a little light on something for me. Since you were a vendor... How does a CC dispute effect you? All I know is I call Mastercard and they credit me. What happens and what are the consequences on the other end. I'm trying to see if in my disgust I was a little trigger happy. Charles Wu wrote: Sometimes, itt may be better the threaten someone before punching them in the face -Charles --- WiNOG Austin, TX March 13-15, 2006 http://www.winog.com -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]] On Behalf Of Brian Rohrbacher Sent: Tuesday, January 24, 2006 2:06 PM To: WISPA General List Subject: Re: [WISPA] wisp-router Charles, you make me think weather or not I should have called Chase Mastercard without further steps. I could have email Eje and said hey, your staff not doing the right thing here. Fix it or I'll call Chase. But that is like a threat and I don't like it. Then maybe he only fixes it because of the threat. And he still has an uncooperative staff. I want it fixed because they know they screwed up. Not because of some threat. Charles Wu wrote: Hi Brian, Just a word of advice Although I realize that you are quite displeased with your current service levels from WISP-Router (right or wrong, I don't know enough about the story to make an appopriate judgement), immediately calling your credit card company and filing a fraud complaint / dispute is one way to BURN YOUR BRIDGE with that particular vendor Then again, posting a flame against them across public listservs doesn't really help either... -Charles --- WiNOG Austin, TX March 13-15, 2006 http://www.winog.com -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]] On Behalf Of Brian Rohrbacher Sent: Tuesday, January 24, 2006 12:44 PM To: [EMAIL PROTECTED]; wireless@wispa.org Subject: [WISPA] wisp-router Anyone ever have trouble with them. FYI They just informed me it is my fault they didn't ship me out what I paid for. I've never done anything with Mikrotik. I ordered what a friend told me to, I don't know what anything looks like, I assumed when I looked in the box it was all there. Well, I have Butch lined up an am ready to use it and...imagine that, I'm missing parts. Maybe I didn't call within the first 7 days. Who gives a fart! Be warned. I just got screwed. Credit card dispute to the rescue again. Ahh, this just pisses me off. I should get what I paid for. I don't lie. I know I didn't get the part. Speaking of not getting it. Don't these people know the customer (ME) is always right? I can't get away with this crap with my subs, that's for sure. Just so ya'll know, when I first called, the guy I talked to said it looked like it might not have been shipped. They would look into is and call me back. I was happy and thinking how I would post to the list and say how fast they helped me and solved my problem. Nope. Not today. I was promptly called back and blamed for their poor quality control. Also, where can I order a RB564 Daughterboard to replace the one the "ups guy must have stole"? Not wisp-router. Need it overnight. -- Br
Re: [WISPA] wisp-router
Wow... apparently Brian's time is worth $.30 an hour. ;)
Travis
Microserv
Jason Hensley wrote:
Wow, I thought there would need to
be justification of some kind involved!!
-
Original Message -
From:
Brian Rohrbacher
To:
WISPA
General List
Sent:
Tuesday, January 24, 2006 3:14 PM
Subject:
Re: [WISPA] wisp-router
Yes it is. Take all of 2 minutes. Had to do it last week too, for a
UPS bill. They billed credit card 1 penny more than they put on my
invoice from my online shipment I made. I did that based of
principal. If UPS sneaks an extra penny in on all their shipments? I
asked the UPS guy and he said they do 15 million packages a day. That
is a lot of pennies. Anyone else seen this when going to UPS.com and
shipping? It happened on 3 shipments in a row. Not just one. Woo Hoo
3 cents!
Jason Hensley wrote:
I don't think it's quite as easy
as "I call Mastercard and they credit me" is it?
-
Original Message -
From:
Brian Rohrbacher
To:
WISPA
General List
Sent:
Tuesday, January 24, 2006 2:43 PM
Subject:
Re: [WISPA] wisp-router
point taken.
Maybe you can shed a little light on something for me. Since you were
a vendor...
How does a CC dispute effect you? All I know is I call Mastercard and
they credit me.
What happens and what are the consequences on the other end.
I'm trying to see if in my disgust I was a little trigger happy.
Charles Wu wrote:
Sometimes, itt may be better the threaten someone before punching them in
the face
-Charles
---
WiNOG Austin, TX
March 13-15, 2006
http://www.winog.com
-Original Message-
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]] On
Behalf Of Brian Rohrbacher
Sent: Tuesday, January 24, 2006 2:06 PM
To: WISPA General List
Subject: Re: [WISPA] wisp-router
Charles, you make me think weather or not I should have called Chase
Mastercard without further steps.
I could have email Eje and said hey, your staff not doing the right
thing here. Fix it or I'll call Chase. But that is like a threat and I
don't like it.
Then maybe he only fixes it because of the threat. And he still has an
uncooperative staff. I want it fixed because they know they screwed up.
Not because of some threat.
Charles Wu wrote:
Hi Brian,
Just a word of advice
Although I realize that you are quite displeased with your current
service levels from WISP-Router (right or wrong, I don't know enough
about the story to make an appopriate judgement), immediately calling
your credit card company and filing a fraud complaint / dispute is one
way to BURN YOUR BRIDGE with that particular vendor
Then again, posting a flame against them across public listservs
doesn't really help either...
-Charles
---
WiNOG Austin, TX
March 13-15, 2006
http://www.winog.com
-Original Message-
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]] On
Behalf Of Brian Rohrbacher
Sent: Tuesday, January 24, 2006 12:44 PM
To: [EMAIL PROTECTED]; wireless@wispa.org
Subject: [WISPA] wisp-router
Anyone ever have trouble with them. FYI They just informed me it is
my
fault they didn't ship me out what I paid for.
I've never done anything with Mikrotik. I ordered what a friend told me
to, I don't know what anything looks like,
I assumed when I looked in the box it was all there. Well, I have Butch
lined up an am ready to use it and...imagine that,
I'm missing parts. Maybe I didn't call within the first 7 days. Who
gives a fart! Be warned. I just got screwed.
Credit card dispute to the rescue again. Ahh, this just pisses me
off. I should get what I paid for.
I don't lie. I know I didn't get the part. Speaking of not getting
it. Don't these people know the customer (ME) is always right?
I can't get away with this crap with my subs, that's for sure. Just so
ya'll
know, when I first called, the guy I talked to said it
looked like it might not have been shipped. They would look into is and
call me back.
I was happy and thinking how I would post to the list and say how fast
they helped me and solved my problem. Nope. Not today. I
was promptly called back and blamed for their poor quality control.
Also, where can I order a RB564 Daughterboard to replace the one the
"ups guy must have stole"? Not wisp-router. Need it overnight.
--
Brian Rohrbacher
Reliable Internet, LLC
www.reliableinter.net
Cell 269-838-8338
"Caught up in the Air" 1 Thess. 4:17
--
WISPA Wireless List: wirele
Re: [WISPA] wisp-router
That's what I thought. Otherwise, folks would just call up and say "Oh, I
didn't buy that". I know the last time I disputed a charge I had to jump
through hoops to get it reversed permanently. Of course, it was for just a
bit more than a penny :-)
- Original Message -
From: "Rick Smith" <[EMAIL PROTECTED]>
To: "WISPA General List"
Sent: Tuesday, January 24, 2006 3:34 PM
Subject: Re: [WISPA] wisp-router
well, there isyou can't just buy something and then reverse charges.
They don't let you do it often, #1. #2, they ask you to justify your
request, and most times the credit is only temporary until the merchant
gets to defend themselves
Jason Hensley wrote:
Wow, I thought there would need to be justification of some kind
involved!!
- Original Message -
*From:* Brian Rohrbacher <mailto:[EMAIL PROTECTED]>
*To:* WISPA General List <mailto:wireless@wispa.org>
*Sent:* Tuesday, January 24, 2006 3:14 PM
*Subject:* Re: [WISPA] wisp-router
Yes it is. Take all of 2 minutes. Had to do it last week too,
for a UPS bill. They billed credit card 1 penny more than they
put on my invoice from my online shipment I made. I did that
based of principal. If UPS sneaks an extra penny in on all their
shipments? I asked the UPS guy and he said they do 15 million
packages a day. That is a lot of pennies. Anyone else seen this
when going to UPS.com and shipping? It happened on 3 shipments in
a row. Not just one. Woo Hoo 3 cents!
Jason Hensley wrote:
I don't think it's quite as easy as "I call Mastercard and they
credit me" is it?
- Original Message -
*From:* Brian Rohrbacher <mailto:[EMAIL PROTECTED]>
*To:* WISPA General List <mailto:wireless@wispa.org>
*Sent:* Tuesday, January 24, 2006 2:43 PM
*Subject:* Re: [WISPA] wisp-router
point taken.
Maybe you can shed a little light on something for me. Since
you were a vendor...
How does a CC dispute effect you? All I know is I call
Mastercard and they credit me. What happens and what are the
consequences on the other end.
I'm trying to see if in my disgust I was a little trigger happy.
Charles Wu wrote:
Sometimes, itt may be better the threaten someone before punching them
in
the face
-Charles
---
WiNOG Austin, TX
March 13-15, 2006
http://www.winog.com
-Original Message-
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On
Behalf Of Brian Rohrbacher
Sent: Tuesday, January 24, 2006 2:06 PM
To: WISPA General List
Subject: Re: [WISPA] wisp-router
Charles, you make me think weather or not I should have called Chase
Mastercard without further steps.
I could have email Eje and said hey, your staff not doing the right
thing here. Fix it or I'll call Chase. But that is like a threat and
I don't like it. Then maybe he only fixes it because of the threat.
And he still has an uncooperative staff. I want it fixed because they
know they screwed up. Not because of some threat.
Charles Wu wrote:
Hi Brian,
Just a word of advice
Although I realize that you are quite displeased with your current
service levels from WISP-Router (right or wrong, I don't know enough
about the story to make an appopriate judgement), immediately calling
your credit card company and filing a fraud complaint / dispute is one
way to BURN YOUR BRIDGE with that particular vendor
Then again, posting a flame against them across public listservs
doesn't really help either...
-Charles
---
WiNOG Austin, TX
March 13-15, 2006
http://www.winog.com
-Original Message-
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On
Behalf Of Brian Rohrbacher
Sent: Tuesday, January 24, 2006 12:44 PM
To: [EMAIL PROTECTED]; wireless@wispa.org
Subject: [WISPA] wisp-router
Anyone ever have trouble with them. FYI They just informed me it is
my
fault they didn't ship me out what I paid for.
I've never done anything with Mikrotik. I ordered what a friend told
me to, I don't know what anything looks like,
I assumed when I looked in the box it was all there. Well, I have
Butch lined up an am ready to use it and...imagine that,
I'm missing parts. Maybe I didn't call within the first 7 days. Who
gives a fart! Be warned. I just got screwed.
Credit card dispute to the rescue again. Ahh, this just pisses me
off. I should get what I paid for. I don't lie. I know I didn't get
the part. Speaking of not getting it. Don't these people know the
customer (ME) is always right? I can't get away with this crap with my
subs, that's for sure. Just so
ya'll
know, when I first called, the guy I talked to sa
Re: [WISPA] wisp-router
well, there isyou can't just buy something and then reverse charges.
They don't let you do it often, #1. #2, they ask you to justify your
request, and most times the credit is only temporary until the merchant
gets to defend themselves
Jason Hensley wrote:
Wow, I thought there would need to be justification of some kind
involved!!
- Original Message -
*From:* Brian Rohrbacher <mailto:[EMAIL PROTECTED]>
*To:* WISPA General List <mailto:wireless@wispa.org>
*Sent:* Tuesday, January 24, 2006 3:14 PM
*Subject:* Re: [WISPA] wisp-router
Yes it is. Take all of 2 minutes. Had to do it last week too,
for a UPS bill. They billed credit card 1 penny more than they
put on my invoice from my online shipment I made. I did that
based of principal. If UPS sneaks an extra penny in on all their
shipments? I asked the UPS guy and he said they do 15 million
packages a day. That is a lot of pennies. Anyone else seen this
when going to UPS.com and shipping? It happened on 3 shipments in
a row. Not just one. Woo Hoo 3 cents!
Jason Hensley wrote:
I don't think it's quite as easy as "I call Mastercard and they
credit me" is it?
- Original Message -
*From:* Brian Rohrbacher <mailto:[EMAIL PROTECTED]>
*To:* WISPA General List <mailto:wireless@wispa.org>
*Sent:* Tuesday, January 24, 2006 2:43 PM
*Subject:* Re: [WISPA] wisp-router
point taken.
Maybe you can shed a little light on something for me. Since
you were a vendor...
How does a CC dispute effect you? All I know is I call
Mastercard and they credit me.
What happens and what are the consequences on the other end.
I'm trying to see if in my disgust I was a little trigger happy.
Charles Wu wrote:
Sometimes, itt may be better the threaten someone before punching them in
the face
-Charles
---
WiNOG Austin, TX
March 13-15, 2006
http://www.winog.com
-Original Message-
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On
Behalf Of Brian Rohrbacher
Sent: Tuesday, January 24, 2006 2:06 PM
To: WISPA General List
Subject: Re: [WISPA] wisp-router
Charles, you make me think weather or not I should have called Chase
Mastercard without further steps.
I could have email Eje and said hey, your staff not doing the right
thing here. Fix it or I'll call Chase. But that is like a threat and I
don't like it.
Then maybe he only fixes it because of the threat. And he still has an
uncooperative staff. I want it fixed because they know they screwed up.
Not because of some threat.
Charles Wu wrote:
Hi Brian,
Just a word of advice
Although I realize that you are quite displeased with your current
service levels from WISP-Router (right or wrong, I don't know enough
about the story to make an appopriate judgement), immediately calling
your credit card company and filing a fraud complaint / dispute is one
way to BURN YOUR BRIDGE with that particular vendor
Then again, posting a flame against them across public listservs
doesn't really help either...
-Charles
---
WiNOG Austin, TX
March 13-15, 2006
http://www.winog.com
-Original Message-
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On
Behalf Of Brian Rohrbacher
Sent: Tuesday, January 24, 2006 12:44 PM
To: [EMAIL PROTECTED]; wireless@wispa.org
Subject: [WISPA] wisp-router
Anyone ever have trouble with them. FYI They just informed me it is
my
fault they didn't ship me out what I paid for.
I've never done anything with Mikrotik. I ordered what a friend told me
to, I don't know what anything looks like,
I assumed when I looked in the box it was all there. Well, I have Butch
lined up an am ready to use it and...imagine that,
I'm missing parts. Maybe I didn't call within the first 7 days. Who
gives a fart! Be warned. I just got screwed.
Credit card dispute to the rescue again. Ahh, this just pisses me
off. I should get what I paid for.
I don't lie. I know I didn't get the part. Speaking of not getting
it. Don't these people know the customer (ME) is always right?
I can't get away with this crap with my subs, that's for sure. Just so
ya'll
know, when I first called, the guy I talked to said it
looked like it might not have been shipped. They would look into is and
call me back.
I was happy and thinking how I would post to the list and say how fast
they helped me and solved my problem. Nope. Not today. I
was promptly called back and blamed for their poor quality control.
Also, where can I order a RB564 Daughterboard to replace the one the
"ups guy must have stole"? Not wisp-router. Need it ov
Re: [WISPA] wisp-router
Wow, I thought there would need to
be justification of some kind involved!!
- Original Message -
From:
Brian
Rohrbacher
To: WISPA General List
Sent: Tuesday, January 24, 2006 3:14
PM
Subject: Re: [WISPA] wisp-router
Yes it is. Take all of 2 minutes. Had to do it last
week too, for a UPS bill. They billed credit card 1 penny more than they
put on my invoice from my online shipment I made. I did that based of
principal. If UPS sneaks an extra penny in on all their shipments?
I asked the UPS guy and he said they do 15 million packages a day. That
is a lot of pennies. Anyone else seen this when going to UPS.com and
shipping? It happened on 3 shipments in a row. Not just one.
Woo Hoo 3 cents!Jason Hensley wrote:
I don't think it's quite as easy as "I call
Mastercard and they credit me" is it?
-
Original Message -
From:
Brian Rohrbacher
To:
WISPA General
List
Sent:
Tuesday, January 24, 2006 2:43 PM
Subject:
Re: [WISPA] wisp-router
point taken.Maybe you can shed a little light on
something for me. Since you were a vendor...How does a CC
dispute effect you? All I know is I call Mastercard and they credit
me. What happens and what are the consequences on the other
end.I'm trying to see if in my disgust I was a little trigger
happy.Charles Wu wrote:
Sometimes, itt may be better the threaten someone before punching them in
the face
-Charles
---
WiNOG Austin, TX
March 13-15, 2006
http://www.winog.com
-Original Message-
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]] On
Behalf Of Brian Rohrbacher
Sent: Tuesday, January 24, 2006 2:06 PM
To: WISPA General List
Subject: Re: [WISPA] wisp-router
Charles, you make me think weather or not I should have called Chase
Mastercard without further steps.
I could have email Eje and said hey, your staff not doing the right
thing here. Fix it or I'll call Chase. But that is like a threat and I
don't like it.
Then maybe he only fixes it because of the threat. And he still has an
uncooperative staff. I want it fixed because they know they screwed up.
Not because of some threat.
Charles Wu wrote:
Hi Brian,
Just a word of advice
Although I realize that you are quite displeased with your current
service levels from WISP-Router (right or wrong, I don't know enough
about the story to make an appopriate judgement), immediately calling
your credit card company and filing a fraud complaint / dispute is one
way to BURN YOUR BRIDGE with that particular vendor
Then again, posting a flame against them across public listservs
doesn't really help either...
-Charles
---
WiNOG Austin, TX
March 13-15, 2006
http://www.winog.com
-Original Message-
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]] On
Behalf Of Brian Rohrbacher
Sent: Tuesday, January 24, 2006 12:44 PM
To: [EMAIL PROTECTED]; wireless@wispa.org
Subject: [WISPA] wisp-router
Anyone ever have trouble with them. FYI They just informed me it is
my
fault they didn't ship me out what I paid for.
I've never done anything with Mikrotik. I ordered what a friend told me
to, I don't know what anything looks like,
I assumed when I looked in the box it was all there. Well, I have Butch
lined up an am ready to use it and...imagine that,
I'm missing parts. Maybe I didn't call within the first 7 days. Who
gives a fart! Be warned. I just got screwed.
Credit card dispute to the rescue again. Ahh, this just pisses me
off. I should get what I paid for.
I don't lie. I know I didn't get the part. Speaking of not getting
it. Don't these people know the customer (ME) is always right?
I can't get away with this crap with my subs, that's for sure. Just so
ya'll
know, when I first called, the guy I talked to said it
looked like it might not have been shipped. They would look into is and
call me back.
I was happy and thinking how I would post to the list and say how fast
they helped me and solved my problem. Nope. Not today. I
was promptly called back and blamed for their poor quality control.
Also, where can I order a RB564 Daughterboard to replace the one the
"ups guy must have stole"? Not wisp-router. Need it overnight.
--
Brian Rohrbacher
Reliable Internet, LLC
www.reliableinter.net
Cell 269-838-8338
"Caught up in the Air" 1 Thess. 4:17
-- WISPA Wireless List: wireless@wispa.orgSubscribe/Unsubscribe:http://lists.wispa.org/mailman/listinfo/wirelessArchives:
http://lists.wispa.org/pipermail/wireless/--
Brian Rohrbacher
Reliable Internet, LLC
www.reliableinter.net
Re: [WISPA] wisp-router
Yes it is. Take all of 2 minutes. Had to do it last week too, for a
UPS bill. They billed credit card 1 penny more than they put on my
invoice from my online shipment I made. I did that based of
principal. If UPS sneaks an extra penny in on all their shipments? I
asked the UPS guy and he said they do 15 million packages a day. That
is a lot of pennies. Anyone else seen this when going to UPS.com and
shipping? It happened on 3 shipments in a row. Not just one. Woo Hoo
3 cents!
Jason Hensley wrote:
I don't think it's quite as easy as
"I call Mastercard and they credit me" is it?
-
Original Message -
From:
Brian Rohrbacher
To:
WISPA
General List
Sent:
Tuesday, January 24, 2006 2:43 PM
Subject:
Re: [WISPA] wisp-router
point taken.
Maybe you can shed a little light on something for me. Since you were
a vendor...
How does a CC dispute effect you? All I know is I call Mastercard and
they credit me.
What happens and what are the consequences on the other end.
I'm trying to see if in my disgust I was a little trigger happy.
Charles Wu wrote:
Sometimes, itt may be better the threaten someone before punching them in
the face
-Charles
---
WiNOG Austin, TX
March 13-15, 2006
http://www.winog.com
-Original Message-
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]] On
Behalf Of Brian Rohrbacher
Sent: Tuesday, January 24, 2006 2:06 PM
To: WISPA General List
Subject: Re: [WISPA] wisp-router
Charles, you make me think weather or not I should have called Chase
Mastercard without further steps.
I could have email Eje and said hey, your staff not doing the right
thing here. Fix it or I'll call Chase. But that is like a threat and I
don't like it.
Then maybe he only fixes it because of the threat. And he still has an
uncooperative staff. I want it fixed because they know they screwed up.
Not because of some threat.
Charles Wu wrote:
Hi Brian,
Just a word of advice
Although I realize that you are quite displeased with your current
service levels from WISP-Router (right or wrong, I don't know enough
about the story to make an appopriate judgement), immediately calling
your credit card company and filing a fraud complaint / dispute is one
way to BURN YOUR BRIDGE with that particular vendor
Then again, posting a flame against them across public listservs
doesn't really help either...
-Charles
---
WiNOG Austin, TX
March 13-15, 2006
http://www.winog.com
-Original Message-
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]] On
Behalf Of Brian Rohrbacher
Sent: Tuesday, January 24, 2006 12:44 PM
To: [EMAIL PROTECTED]; wireless@wispa.org
Subject: [WISPA] wisp-router
Anyone ever have trouble with them. FYI They just informed me it is
my
fault they didn't ship me out what I paid for.
I've never done anything with Mikrotik. I ordered what a friend told me
to, I don't know what anything looks like,
I assumed when I looked in the box it was all there. Well, I have Butch
lined up an am ready to use it and...imagine that,
I'm missing parts. Maybe I didn't call within the first 7 days. Who
gives a fart! Be warned. I just got screwed.
Credit card dispute to the rescue again. Ahh, this just pisses me
off. I should get what I paid for.
I don't lie. I know I didn't get the part. Speaking of not getting
it. Don't these people know the customer (ME) is always right?
I can't get away with this crap with my subs, that's for sure. Just so
ya'll
know, when I first called, the guy I talked to said it
looked like it might not have been shipped. They would look into is and
call me back.
I was happy and thinking how I would post to the list and say how fast
they helped me and solved my problem. Nope. Not today. I
was promptly called back and blamed for their poor quality control.
Also, where can I order a RB564 Daughterboard to replace the one the
"ups guy must have stole"? Not wisp-router. Need it overnight.
--
Brian Rohrbacher
Reliable Internet, LLC
www.reliableinter.net
Cell 269-838-8338
"Caught up in the Air" 1 Thess. 4:17
--
WISPA Wireless List: wireless@wispa.org
Subscribe/Unsubscribe:
http://lists.wispa.org/mailman/listinfo/wireless
Archives: http://lists.wispa.org/pipermail/wireless/
--
Brian Rohrbacher
Reliable Internet, LLC
www.reliableinter.net
Cell 269-838-8338
"Caught up in the Air" 1 Thess. 4:17
--
WISPA Wireless List: wireless@wispa.org
Subscribe/Unsubscribe:
http://lists.wispa.org/mailman/listinfo/wireless
Archives: http://lists.wispa.org/pipermail/wireless/
Re: [WISPA] wisp-router
Don't know about vendors but there is always http://www.wispreviews.com/ for reviewing gear. :) JohnnyO wrote: Charles - the big bad vendors have to learn when they mistreat someone there will be fallout - I think a public open list is the perfect place to post reviews on products and vendors. How else will others know ? Whisper it into everyone's ear ? JohnnyO On Tue, 2006-01-24 at 13:09 -0600, Charles Wu wrote: Hi Brian, Just a word of advice Although I realize that you are quite displeased with your current service levels from WISP-Router (right or wrong, I don't know enough about the story to make an appopriate judgement), immediately calling your credit card company and filing a fraud complaint / dispute is one way to BURN YOUR BRIDGE with that particular vendor Then again, posting a flame against them across public listservs doesn't really help either... -Charles --- WiNOG Austin, TX March 13-15, 2006 http://www.winog.com -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]] On Behalf Of Brian Rohrbacher Sent: Tuesday, January 24, 2006 12:44 PM To: [EMAIL PROTECTED]; wireless@wispa.org Subject: [WISPA] wisp-router Anyone ever have trouble with them. FYI They just informed me it is my fault they didn't ship me out what I paid for. I've never done anything with Mikrotik. I ordered what a friend told me to, I don't know what anything looks like, I assumed when I looked in the box it was all there. Well, I have Butch lined up an am ready to use it and...imagine that, I'm missing parts. Maybe I didn't call within the first 7 days. Who gives a fart! Be warned. I just got screwed. Credit card dispute to the rescue again. Ahh, this just pisses me off. I should get what I paid for. I don't lie. I know I didn't get the part. Speaking of not getting it. Don't these people know the customer (ME) is always right? I can't get away with this crap with my subs, that's for sure. Just so ya'll know, when I first called, the guy I talked to said it looked like it might not have been shipped. They would look into is and call me back. I was happy and thinking how I would post to the list and say how fast they helped me and solved my problem. Nope. Not today. I was promptly called back and blamed for their poor quality control. Also, where can I order a RB564 Daughterboard to replace the one the "ups guy must have stole"? Not wisp-router. Need it overnight. -- Brian Rohrbacher Reliable Internet, LLC www.reliableinter.net Cell 269-838-8338 "Caught up in the Air" 1 Thess. 4:17 -- WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ -- Brian Rohrbacher Reliable Internet, LLC www.reliableinter.net Cell 269-838-8338 "Caught up in the Air" 1 Thess. 4:17 -- WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
RE: [WISPA] wisp-router
Figures ! - Cliff - we were looking at the wrong tower in Morgan CIty - FYI ! JohnnyO On Tue, 2006-01-24 at 14:22 -0600, Cliff Leboeuf wrote: I like THAT analogy :) -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]] On Behalf Of Charles Wu Sent: Tuesday, January 24, 2006 2:14 PM To: 'WISPA General List' Subject: RE: [WISPA] wisp-router Sometimes, itt may be better the threaten someone before punching them in the face -Charles --- WiNOG Austin, TX March 13-15, 2006 http://www.winog.com -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]] On Behalf Of Brian Rohrbacher Sent: Tuesday, January 24, 2006 2:06 PM To: WISPA General List Subject: Re: [WISPA] wisp-router Charles, you make me think weather or not I should have called Chase Mastercard without further steps. I could have email Eje and said hey, your staff not doing the right thing here. Fix it or I'll call Chase. But that is like a threat and I don't like it. Then maybe he only fixes it because of the threat. And he still has an uncooperative staff. I want it fixed because they know they screwed up. Not because of some threat. Charles Wu wrote: >Hi Brian, > >Just a word of advice > >Although I realize that you are quite displeased with your current >service levels from WISP-Router (right or wrong, I don't know enough >about the story to make an appopriate judgement), immediately calling >your credit card company and filing a fraud complaint / dispute is one >way to BURN YOUR BRIDGE with that particular vendor > >Then again, posting a flame against them across public listservs >doesn't really help either... > >-Charles > >--- >WiNOG Austin, TX >March 13-15, 2006 >http://www.winog.com > > > >-Original Message- >From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]] On >Behalf Of Brian Rohrbacher >Sent: Tuesday, January 24, 2006 12:44 PM >To: [EMAIL PROTECTED]; wireless@wispa.org >Subject: [WISPA] wisp-router > > >Anyone ever have trouble with them. FYI They just informed me it is >my >fault they didn't ship me out what I paid for. >I've never done anything with Mikrotik. I ordered what a friend told me >to, I don't know what anything looks like, >I assumed when I looked in the box it was all there. Well, I have Butch >lined up an am ready to use it and...imagine that, >I'm missing parts. Maybe I didn't call within the first 7 days. Who >gives a fart! Be warned. I just got screwed. >Credit card dispute to the rescue again. Ahh, this just pisses me >off. I should get what I paid for. >I don't lie. I know I didn't get the part. Speaking of not getting >it. Don't these people know the customer (ME) is always right? >I can't get away with this crap with my subs, that's for sure. Just so ya'll >know, when I first called, the guy I talked to said it >looked like it might not have been shipped. They would look into is and >call me back. >I was happy and thinking how I would post to the list and say how fast >they helped me and solved my problem. Nope. Not today. I >was promptly called back and blamed for their poor quality control. > > >Also, where can I order a RB564 Daughterboard to replace the one the >"ups guy must have stole"? Not wisp-router. Need it overnight. > > > -- Brian Rohrbacher Reliable Internet, LLC www.reliableinter.net Cell 269-838-8338 "Caught up in the Air" 1 Thess. 4:17 -- WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ -- WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ -- WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
Re: [WISPA] wisp-router
I don't think it's quite as easy as "I call Mastercard and they credit me" is it? - Original Message - From: Brian Rohrbacher To: WISPA General List Sent: Tuesday, January 24, 2006 2:43 PM Subject: Re: [WISPA] wisp-router point taken.Maybe you can shed a little light on something for me. Since you were a vendor...How does a CC dispute effect you? All I know is I call Mastercard and they credit me. What happens and what are the consequences on the other end.I'm trying to see if in my disgust I was a little trigger happy.Charles Wu wrote: Sometimes, itt may be better the threaten someone before punching them in the face -Charles --- WiNOG Austin, TX March 13-15, 2006 http://www.winog.com -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]] On Behalf Of Brian Rohrbacher Sent: Tuesday, January 24, 2006 2:06 PM To: WISPA General List Subject: Re: [WISPA] wisp-router Charles, you make me think weather or not I should have called Chase Mastercard without further steps. I could have email Eje and said hey, your staff not doing the right thing here. Fix it or I'll call Chase. But that is like a threat and I don't like it. Then maybe he only fixes it because of the threat. And he still has an uncooperative staff. I want it fixed because they know they screwed up. Not because of some threat. Charles Wu wrote: Hi Brian, Just a word of advice Although I realize that you are quite displeased with your current service levels from WISP-Router (right or wrong, I don't know enough about the story to make an appopriate judgement), immediately calling your credit card company and filing a fraud complaint / dispute is one way to BURN YOUR BRIDGE with that particular vendor Then again, posting a flame against them across public listservs doesn't really help either... -Charles --- WiNOG Austin, TX March 13-15, 2006 http://www.winog.com -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]] On Behalf Of Brian Rohrbacher Sent: Tuesday, January 24, 2006 12:44 PM To: [EMAIL PROTECTED]; wireless@wispa.org Subject: [WISPA] wisp-router Anyone ever have trouble with them. FYI They just informed me it is my fault they didn't ship me out what I paid for. I've never done anything with Mikrotik. I ordered what a friend told me to, I don't know what anything looks like, I assumed when I looked in the box it was all there. Well, I have Butch lined up an am ready to use it and...imagine that, I'm missing parts. Maybe I didn't call within the first 7 days. Who gives a fart! Be warned. I just got screwed. Credit card dispute to the rescue again. Ahh, this just pisses me off. I should get what I paid for. I don't lie. I know I didn't get the part. Speaking of not getting it. Don't these people know the customer (ME) is always right? I can't get away with this crap with my subs, that's for sure. Just so ya'll know, when I first called, the guy I talked to said it looked like it might not have been shipped. They would look into is and call me back. I was happy and thinking how I would post to the list and say how fast they helped me and solved my problem. Nope. Not today. I was promptly called back and blamed for their poor quality control. Also, where can I order a RB564 Daughterboard to replace the one the "ups guy must have stole"? Not wisp-router. Need it overnight. -- Brian Rohrbacher Reliable Internet, LLC www.reliableinter.net Cell 269-838-8338 "Caught up in the Air" 1 Thess. 4:17 -- WISPA Wireless List: wireless@wispa.orgSubscribe/Unsubscribe:http://lists.wispa.org/mailman/listinfo/wirelessArchives: http://lists.wispa.org/pipermail/wireless/ -- WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
RE: [WISPA] wisp-router
Charles - the big bad vendors have to learn when they mistreat someone there will be fallout - I think a public open list is the perfect place to post reviews on products and vendors. How else will others know ? Whisper it into everyone's ear ? JohnnyO On Tue, 2006-01-24 at 13:09 -0600, Charles Wu wrote: Hi Brian, Just a word of advice Although I realize that you are quite displeased with your current service levels from WISP-Router (right or wrong, I don't know enough about the story to make an appopriate judgement), immediately calling your credit card company and filing a fraud complaint / dispute is one way to BURN YOUR BRIDGE with that particular vendor Then again, posting a flame against them across public listservs doesn't really help either... -Charles --- WiNOG Austin, TX March 13-15, 2006 http://www.winog.com -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]] On Behalf Of Brian Rohrbacher Sent: Tuesday, January 24, 2006 12:44 PM To: [EMAIL PROTECTED]; wireless@wispa.org Subject: [WISPA] wisp-router Anyone ever have trouble with them. FYI They just informed me it is my fault they didn't ship me out what I paid for. I've never done anything with Mikrotik. I ordered what a friend told me to, I don't know what anything looks like, I assumed when I looked in the box it was all there. Well, I have Butch lined up an am ready to use it and...imagine that, I'm missing parts. Maybe I didn't call within the first 7 days. Who gives a fart! Be warned. I just got screwed. Credit card dispute to the rescue again. Ahh, this just pisses me off. I should get what I paid for. I don't lie. I know I didn't get the part. Speaking of not getting it. Don't these people know the customer (ME) is always right? I can't get away with this crap with my subs, that's for sure. Just so ya'll know, when I first called, the guy I talked to said it looked like it might not have been shipped. They would look into is and call me back. I was happy and thinking how I would post to the list and say how fast they helped me and solved my problem. Nope. Not today. I was promptly called back and blamed for their poor quality control. Also, where can I order a RB564 Daughterboard to replace the one the "ups guy must have stole"? Not wisp-router. Need it overnight. -- Brian Rohrbacher Reliable Internet, LLC www.reliableinter.net Cell 269-838-8338 "Caught up in the Air" 1 Thess. 4:17 -- WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ -- WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
Re: [WISPA] wisp-router
point taken. Maybe you can shed a little light on something for me. Since you were a vendor... How does a CC dispute effect you? All I know is I call Mastercard and they credit me. What happens and what are the consequences on the other end. I'm trying to see if in my disgust I was a little trigger happy. Charles Wu wrote: Sometimes, itt may be better the threaten someone before punching them in the face -Charles --- WiNOG Austin, TX March 13-15, 2006 http://www.winog.com -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]] On Behalf Of Brian Rohrbacher Sent: Tuesday, January 24, 2006 2:06 PM To: WISPA General List Subject: Re: [WISPA] wisp-router Charles, you make me think weather or not I should have called Chase Mastercard without further steps. I could have email Eje and said hey, your staff not doing the right thing here. Fix it or I'll call Chase. But that is like a threat and I don't like it. Then maybe he only fixes it because of the threat. And he still has an uncooperative staff. I want it fixed because they know they screwed up. Not because of some threat. Charles Wu wrote: Hi Brian, Just a word of advice Although I realize that you are quite displeased with your current service levels from WISP-Router (right or wrong, I don't know enough about the story to make an appopriate judgement), immediately calling your credit card company and filing a fraud complaint / dispute is one way to BURN YOUR BRIDGE with that particular vendor Then again, posting a flame against them across public listservs doesn't really help either... -Charles --- WiNOG Austin, TX March 13-15, 2006 http://www.winog.com -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]] On Behalf Of Brian Rohrbacher Sent: Tuesday, January 24, 2006 12:44 PM To: [EMAIL PROTECTED]; wireless@wispa.org Subject: [WISPA] wisp-router Anyone ever have trouble with them. FYI They just informed me it is my fault they didn't ship me out what I paid for. I've never done anything with Mikrotik. I ordered what a friend told me to, I don't know what anything looks like, I assumed when I looked in the box it was all there. Well, I have Butch lined up an am ready to use it and...imagine that, I'm missing parts. Maybe I didn't call within the first 7 days. Who gives a fart! Be warned. I just got screwed. Credit card dispute to the rescue again. Ahh, this just pisses me off. I should get what I paid for. I don't lie. I know I didn't get the part. Speaking of not getting it. Don't these people know the customer (ME) is always right? I can't get away with this crap with my subs, that's for sure. Just so ya'll know, when I first called, the guy I talked to said it looked like it might not have been shipped. They would look into is and call me back. I was happy and thinking how I would post to the list and say how fast they helped me and solved my problem. Nope. Not today. I was promptly called back and blamed for their poor quality control. Also, where can I order a RB564 Daughterboard to replace the one the "ups guy must have stole"? Not wisp-router. Need it overnight. -- Brian Rohrbacher Reliable Internet, LLC www.reliableinter.net Cell 269-838-8338 "Caught up in the Air" 1 Thess. 4:17 -- WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
RE: [WISPA] wisp-router
I like THAT analogy :) -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Charles Wu Sent: Tuesday, January 24, 2006 2:14 PM To: 'WISPA General List' Subject: RE: [WISPA] wisp-router Sometimes, itt may be better the threaten someone before punching them in the face -Charles --- WiNOG Austin, TX March 13-15, 2006 http://www.winog.com -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Brian Rohrbacher Sent: Tuesday, January 24, 2006 2:06 PM To: WISPA General List Subject: Re: [WISPA] wisp-router Charles, you make me think weather or not I should have called Chase Mastercard without further steps. I could have email Eje and said hey, your staff not doing the right thing here. Fix it or I'll call Chase. But that is like a threat and I don't like it. Then maybe he only fixes it because of the threat. And he still has an uncooperative staff. I want it fixed because they know they screwed up. Not because of some threat. Charles Wu wrote: >Hi Brian, > >Just a word of advice > >Although I realize that you are quite displeased with your current >service levels from WISP-Router (right or wrong, I don't know enough >about the story to make an appopriate judgement), immediately calling >your credit card company and filing a fraud complaint / dispute is one >way to BURN YOUR BRIDGE with that particular vendor > >Then again, posting a flame against them across public listservs >doesn't really help either... > >-Charles > >--- >WiNOG Austin, TX >March 13-15, 2006 >http://www.winog.com > > > >-Original Message- >From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On >Behalf Of Brian Rohrbacher >Sent: Tuesday, January 24, 2006 12:44 PM >To: [EMAIL PROTECTED]; wireless@wispa.org >Subject: [WISPA] wisp-router > > >Anyone ever have trouble with them. FYI They just informed me it is >my >fault they didn't ship me out what I paid for. >I've never done anything with Mikrotik. I ordered what a friend told me >to, I don't know what anything looks like, >I assumed when I looked in the box it was all there. Well, I have Butch >lined up an am ready to use it and...imagine that, >I'm missing parts. Maybe I didn't call within the first 7 days. Who >gives a fart! Be warned. I just got screwed. >Credit card dispute to the rescue again. Ahh, this just pisses me >off. I should get what I paid for. >I don't lie. I know I didn't get the part. Speaking of not getting >it. Don't these people know the customer (ME) is always right? >I can't get away with this crap with my subs, that's for sure. Just so ya'll >know, when I first called, the guy I talked to said it >looked like it might not have been shipped. They would look into is and >call me back. >I was happy and thinking how I would post to the list and say how fast >they helped me and solved my problem. Nope. Not today. I >was promptly called back and blamed for their poor quality control. > > >Also, where can I order a RB564 Daughterboard to replace the one the >"ups guy must have stole"? Not wisp-router. Need it overnight. > > > -- Brian Rohrbacher Reliable Internet, LLC www.reliableinter.net Cell 269-838-8338 "Caught up in the Air" 1 Thess. 4:17 -- WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ -- WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ -- WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
RE: [WISPA] wisp-router
Sometimes, itt may be better the threaten someone before punching them in the face -Charles --- WiNOG Austin, TX March 13-15, 2006 http://www.winog.com -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Brian Rohrbacher Sent: Tuesday, January 24, 2006 2:06 PM To: WISPA General List Subject: Re: [WISPA] wisp-router Charles, you make me think weather or not I should have called Chase Mastercard without further steps. I could have email Eje and said hey, your staff not doing the right thing here. Fix it or I'll call Chase. But that is like a threat and I don't like it. Then maybe he only fixes it because of the threat. And he still has an uncooperative staff. I want it fixed because they know they screwed up. Not because of some threat. Charles Wu wrote: >Hi Brian, > >Just a word of advice > >Although I realize that you are quite displeased with your current >service levels from WISP-Router (right or wrong, I don't know enough >about the story to make an appopriate judgement), immediately calling >your credit card company and filing a fraud complaint / dispute is one >way to BURN YOUR BRIDGE with that particular vendor > >Then again, posting a flame against them across public listservs >doesn't really help either... > >-Charles > >--- >WiNOG Austin, TX >March 13-15, 2006 >http://www.winog.com > > > >-Original Message- >From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On >Behalf Of Brian Rohrbacher >Sent: Tuesday, January 24, 2006 12:44 PM >To: [EMAIL PROTECTED]; wireless@wispa.org >Subject: [WISPA] wisp-router > > >Anyone ever have trouble with them. FYI They just informed me it is >my >fault they didn't ship me out what I paid for. >I've never done anything with Mikrotik. I ordered what a friend told me >to, I don't know what anything looks like, >I assumed when I looked in the box it was all there. Well, I have Butch >lined up an am ready to use it and...imagine that, >I'm missing parts. Maybe I didn't call within the first 7 days. Who >gives a fart! Be warned. I just got screwed. >Credit card dispute to the rescue again. Ahh, this just pisses me >off. I should get what I paid for. >I don't lie. I know I didn't get the part. Speaking of not getting >it. Don't these people know the customer (ME) is always right? >I can't get away with this crap with my subs, that's for sure. Just so ya'll >know, when I first called, the guy I talked to said it >looked like it might not have been shipped. They would look into is and >call me back. >I was happy and thinking how I would post to the list and say how fast >they helped me and solved my problem. Nope. Not today. I >was promptly called back and blamed for their poor quality control. > > >Also, where can I order a RB564 Daughterboard to replace the one the >"ups guy must have stole"? Not wisp-router. Need it overnight. > > > -- Brian Rohrbacher Reliable Internet, LLC www.reliableinter.net Cell 269-838-8338 "Caught up in the Air" 1 Thess. 4:17 -- WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ -- WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
Re: [WISPA] wisp-router
Charles, you make me think weather or not I should have called Chase Mastercard without further steps. I could have email Eje and said hey, your staff not doing the right thing here. Fix it or I'll call Chase. But that is like a threat and I don't like it. Then maybe he only fixes it because of the threat. And he still has an uncooperative staff. I want it fixed because they know they screwed up. Not because of some threat. Charles Wu wrote: Hi Brian, Just a word of advice Although I realize that you are quite displeased with your current service levels from WISP-Router (right or wrong, I don't know enough about the story to make an appopriate judgement), immediately calling your credit card company and filing a fraud complaint / dispute is one way to BURN YOUR BRIDGE with that particular vendor Then again, posting a flame against them across public listservs doesn't really help either... -Charles --- WiNOG Austin, TX March 13-15, 2006 http://www.winog.com -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Brian Rohrbacher Sent: Tuesday, January 24, 2006 12:44 PM To: [EMAIL PROTECTED]; wireless@wispa.org Subject: [WISPA] wisp-router Anyone ever have trouble with them. FYI They just informed me it is my fault they didn't ship me out what I paid for. I've never done anything with Mikrotik. I ordered what a friend told me to, I don't know what anything looks like, I assumed when I looked in the box it was all there. Well, I have Butch lined up an am ready to use it and...imagine that, I'm missing parts. Maybe I didn't call within the first 7 days. Who gives a fart! Be warned. I just got screwed. Credit card dispute to the rescue again. Ahh, this just pisses me off. I should get what I paid for. I don't lie. I know I didn't get the part. Speaking of not getting it. Don't these people know the customer (ME) is always right? I can't get away with this crap with my subs, that's for sure. Just so ya'll know, when I first called, the guy I talked to said it looked like it might not have been shipped. They would look into is and call me back. I was happy and thinking how I would post to the list and say how fast they helped me and solved my problem. Nope. Not today. I was promptly called back and blamed for their poor quality control. Also, where can I order a RB564 Daughterboard to replace the one the "ups guy must have stole"? Not wisp-router. Need it overnight. -- Brian Rohrbacher Reliable Internet, LLC www.reliableinter.net Cell 269-838-8338 "Caught up in the Air" 1 Thess. 4:17 -- WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
Re: [WISPA] wisp-router
I will get into a better habit of this. (hey, I'm still learning) Blair Davis wrote: Brian, I have to agree with Rick here. When the box arrives, check the contents against your order ASAP! We also power all equipment on to at least be sure it passes the 'smoke test' right away. Another reason for this testing is that many distributors will pay shipping both ways on DOA equipment if notified within 48 hours of receipt that the equipment is DOA. Rick Harnish wrote: Brian, This is one reason distributors use packing slips. Did you keep a copy of it? Did you check the merchandise off when it came in? The burden of proof will be on you and your due diligence. If they have a packing slip that says it was in the box then I would guess your out of luck if you didn't notify them when the shipment arrived. We do a lot of business with WISP-Router and have always been very pleased with the products and timeliness of order arrivals. Respectfully, Rick Harnish President OnlyInternet Broadband & Wireless, Inc. 260-827-2482 Office 260-307-4000 Cell 260-918-4340 VoIP www.oibw.net [EMAIL PROTECTED] -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]] On Behalf Of Brian Rohrbacher Sent: Tuesday, January 24, 2006 2:09 PM To: [EMAIL PROTECTED]; WISPA General List Subject: Re: [WISPA] wisp-router Thanks Blair. She was the one who I talked to. I understand it was an old order, but I still didn't get it. It was my first order too, so I have no history with them. They must think I am trying to pull one over. I keep my gear in three places. Living room, basement, and garage. The wisp-router stuff was all together. Even so I searched every cardboard box on the property. I don't have it. And I do recall only the one board from when I opened the box. Blair Davis wrote: I have been dealing with wisp-router/FEN for years. Never had any problems. Who are you talking to out there? Call back and speak to Beverly... (I may have mis-spelled that) She should get it fixed. Brian Rohrbacher wrote: Anyone ever have trouble with them. FYI They just informed me it is my fault they didn't ship me out what I paid for. I've never done anything with Mikrotik. I ordered what a friend told me to, I don't know what anything looks like, I assumed when I looked in the box it was all there. Well, I have Butch lined up an am ready to use it and...imagine that, I'm missing parts. Maybe I didn't call within the first 7 days. Who gives a fart! Be warned. I just got screwed. Credit card dispute to the rescue again. Ahh, this just pisses me off. I should get what I paid for. I don't lie. I know I didn't get the part. Speaking of not getting it. Don't these people know the customer (ME) is always right? I can't get away with this crap with my subs, that's for sure. Just so ya'll know, when I first called, the guy I talked to said it looked like it might not have been shipped. They would look into is and call me back. I was happy and thinking how I would post to the list and say how fast they helped me and solved my problem. Nope. Not today. I was promptly called back and blamed for their poor quality control. Also, where can I order a RB564 Daughterboard to replace the one the "ups guy must have stole"? Not wisp-router. Need it overnight. -- Blair Davis AOL IM Screen Name -- Theory240 West Michigan Wireless ISP 269-686-8648 A division of: Camp Communication Services, INC -- Brian Rohrbacher Reliable Internet, LLC www.reliableinter.net Cell 269-838-8338 "Caught up in the Air" 1 Thess. 4:17 -- WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
Re: [WISPA] wisp-router
I didn't exactly check it all off because I didn't know what to look for. I looked through it and it looked fine. The part that is my fault is I didn't know exactly what everything was I was ordering. I called them up, said look at so and so's invoice and sent me the same thing. It's fine the order got screwed up, because it happens. The problem is when I bring it to their attention and NOTHING can be done about it. Makes me sad :( Rick Harnish wrote: Brian, This is one reason distributors use packing slips. Did you keep a copy of it? Did you check the merchandise off when it came in? The burden of proof will be on you and your due diligence. If they have a packing slip that says it was in the box then I would guess your out of luck if you didn't notify them when the shipment arrived. We do a lot of business with WISP-Router and have always been very pleased with the products and timeliness of order arrivals. Respectfully, Rick Harnish President OnlyInternet Broadband & Wireless, Inc. 260-827-2482 Office 260-307-4000 Cell 260-918-4340 VoIP www.oibw.net [EMAIL PROTECTED] -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]] On Behalf Of Brian Rohrbacher Sent: Tuesday, January 24, 2006 2:09 PM To: [EMAIL PROTECTED]; WISPA General List Subject: Re: [WISPA] wisp-router Thanks Blair. She was the one who I talked to. I understand it was an old order, but I still didn't get it. It was my first order too, so I have no history with them. They must think I am trying to pull one over. I keep my gear in three places. Living room, basement, and garage. The wisp-router stuff was all together. Even so I searched every cardboard box on the property. I don't have it. And I do recall only the one board from when I opened the box. Blair Davis wrote: I have been dealing with wisp-router/FEN for years. Never had any problems. Who are you talking to out there? Call back and speak to Beverly... (I may have mis-spelled that) She should get it fixed. Brian Rohrbacher wrote: Anyone ever have trouble with them. FYI They just informed me it is my fault they didn't ship me out what I paid for. I've never done anything with Mikrotik. I ordered what a friend told me to, I don't know what anything looks like, I assumed when I looked in the box it was all there. Well, I have Butch lined up an am ready to use it and...imagine that, I'm missing parts. Maybe I didn't call within the first 7 days. Who gives a fart! Be warned. I just got screwed. Credit card dispute to the rescue again. Ahh, this just pisses me off. I should get what I paid for. I don't lie. I know I didn't get the part. Speaking of not getting it. Don't these people know the customer (ME) is always right? I can't get away with this crap with my subs, that's for sure. Just so ya'll know, when I first called, the guy I talked to said it looked like it might not have been shipped. They would look into is and call me back. I was happy and thinking how I would post to the list and say how fast they helped me and solved my problem. Nope. Not today. I was promptly called back and blamed for their poor quality control. Also, where can I order a RB564 Daughterboard to replace the one the "ups guy must have stole"? Not wisp-router. Need it overnight. -- Brian Rohrbacher Reliable Internet, LLC www.reliableinter.net Cell 269-838-8338 "Caught up in the Air" 1 Thess. 4:17 -- WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
Re: [WISPA] wisp-router
Brian, I have to agree with Rick here. When the box arrives, check the contents against your order ASAP! We also power all equipment on to at least be sure it passes the 'smoke test' right away. Another reason for this testing is that many distributors will pay shipping both ways on DOA equipment if notified within 48 hours of receipt that the equipment is DOA. Rick Harnish wrote: Brian, This is one reason distributors use packing slips. Did you keep a copy of it? Did you check the merchandise off when it came in? The burden of proof will be on you and your due diligence. If they have a packing slip that says it was in the box then I would guess your out of luck if you didn't notify them when the shipment arrived. We do a lot of business with WISP-Router and have always been very pleased with the products and timeliness of order arrivals. Respectfully, Rick Harnish President OnlyInternet Broadband & Wireless, Inc. 260-827-2482 Office 260-307-4000 Cell 260-918-4340 VoIP www.oibw.net [EMAIL PROTECTED] -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]] On Behalf Of Brian Rohrbacher Sent: Tuesday, January 24, 2006 2:09 PM To: [EMAIL PROTECTED]; WISPA General List Subject: Re: [WISPA] wisp-router Thanks Blair. She was the one who I talked to. I understand it was an old order, but I still didn't get it. It was my first order too, so I have no history with them. They must think I am trying to pull one over. I keep my gear in three places. Living room, basement, and garage. The wisp-router stuff was all together. Even so I searched every cardboard box on the property. I don't have it. And I do recall only the one board from when I opened the box. Blair Davis wrote: I have been dealing with wisp-router/FEN for years. Never had any problems. Who are you talking to out there? Call back and speak to Beverly... (I may have mis-spelled that) She should get it fixed. Brian Rohrbacher wrote: Anyone ever have trouble with them. FYI They just informed me it is my fault they didn't ship me out what I paid for. I've never done anything with Mikrotik. I ordered what a friend told me to, I don't know what anything looks like, I assumed when I looked in the box it was all there. Well, I have Butch lined up an am ready to use it and...imagine that, I'm missing parts. Maybe I didn't call within the first 7 days. Who gives a fart! Be warned. I just got screwed. Credit card dispute to the rescue again. Ahh, this just pisses me off. I should get what I paid for. I don't lie. I know I didn't get the part. Speaking of not getting it. Don't these people know the customer (ME) is always right? I can't get away with this crap with my subs, that's for sure. Just so ya'll know, when I first called, the guy I talked to said it looked like it might not have been shipped. They would look into is and call me back. I was happy and thinking how I would post to the list and say how fast they helped me and solved my problem. Nope. Not today. I was promptly called back and blamed for their poor quality control. Also, where can I order a RB564 Daughterboard to replace the one the "ups guy must have stole"? Not wisp-router. Need it overnight. -- Blair Davis AOL IM Screen Name -- Theory240 West Michigan Wireless ISP 269-686-8648 A division of: Camp Communication Services, INC -- WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
RE: [WISPA] wisp-router
Brian, This is one reason distributors use packing slips. Did you keep a copy of it? Did you check the merchandise off when it came in? The burden of proof will be on you and your due diligence. If they have a packing slip that says it was in the box then I would guess your out of luck if you didn't notify them when the shipment arrived. We do a lot of business with WISP-Router and have always been very pleased with the products and timeliness of order arrivals. Respectfully, Rick Harnish President OnlyInternet Broadband & Wireless, Inc. 260-827-2482 Office 260-307-4000 Cell 260-918-4340 VoIP www.oibw.net [EMAIL PROTECTED] -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Brian Rohrbacher Sent: Tuesday, January 24, 2006 2:09 PM To: [EMAIL PROTECTED]; WISPA General List Subject: Re: [WISPA] wisp-router Thanks Blair. She was the one who I talked to. I understand it was an old order, but I still didn't get it. It was my first order too, so I have no history with them. They must think I am trying to pull one over. I keep my gear in three places. Living room, basement, and garage. The wisp-router stuff was all together. Even so I searched every cardboard box on the property. I don't have it. And I do recall only the one board from when I opened the box. Blair Davis wrote: > I have been dealing with wisp-router/FEN for years. Never had any > problems. > > Who are you talking to out there? Call back and speak to Beverly... > (I may have mis-spelled that) > > She should get it fixed. > > Brian Rohrbacher wrote: > >> Anyone ever have trouble with them. FYI They just informed me it is >> my fault they didn't ship me out what I paid for. >> I've never done anything with Mikrotik. I ordered what a friend told >> me to, I don't know what anything looks like, >> I assumed when I looked in the box it was all there. Well, I have >> Butch lined up an am ready to use it and...imagine that, >> I'm missing parts. Maybe I didn't call within the first 7 days. Who >> gives a fart! Be warned. I just got screwed. >> Credit card dispute to the rescue again. Ahh, this just pisses me >> off. I should get what I paid for. I don't lie. I know I didn't get >> the part. Speaking of not getting it. Don't these people know the >> customer (ME) is always right? I can't get away with this crap with >> my subs, that's for sure. >> Just so ya'll know, when I first called, the guy I talked to said it >> looked like it might not have been shipped. They would look into is >> and call me back. >> I was happy and thinking how I would post to the list and say how >> fast they helped me and solved my problem. Nope. Not today. I >> was promptly called back and blamed for their poor quality control. >> >> >> Also, where can I order a RB564 Daughterboard to replace the one the >> "ups guy must have stole"? Not wisp-router. Need it overnight. >> > > -- Brian Rohrbacher Reliable Internet, LLC www.reliableinter.net Cell 269-838-8338 "Caught up in the Air" 1 Thess. 4:17 -- WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ -- WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
Re: [WISPA] wisp-router
I also post when I am pleased with a vender too. Here is one. Demarctech sent me 48 b/g zinwell boards a month ago to replace the zinwell b boards hat had a static in the flash ram issue. That was pretty awesome to see Tony stand behind his product. GO TONY! Well then what should I do. Sometimes it takes a little bad PR to get a company to step up to the plate. They took my money and I didn't get anything for it. I called and was polite. Bev said it was sent out and there was NOTHING they could do. The choice is simple. Get me the part or the cash back. They wouldn't do either. So I took it. 8 months ago I had a similar battle with another company who I had ordered and 11 FOOT OMNI from. I'm here to tell you...I didn't misplace that one for sure. In the end 6 months later, they sent me a $230 omni for the $350 one I paid for. As far as I'm concerned they still owe me the difference plus shipping and won't see my business until I get it. Anyway, my patience for this type of thing is limited. I just think people need to know about these things. Believe me, I wish I was posting about how great they took care of me and how I am going to be a customer for life. I wish I didn't have to lose money by overnighting the part from another vender, but I do. Charles Wu wrote: Hi Brian, Just a word of advice Although I realize that you are quite displeased with your current service levels from WISP-Router (right or wrong, I don't know enough about the story to make an appopriate judgement), immediately calling your credit card company and filing a fraud complaint / dispute is one way to BURN YOUR BRIDGE with that particular vendor Then again, posting a flame against them across public listservs doesn't really help either... -Charles --- WiNOG Austin, TX March 13-15, 2006 http://www.winog.com -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Brian Rohrbacher Sent: Tuesday, January 24, 2006 12:44 PM To: [EMAIL PROTECTED]; wireless@wispa.org Subject: [WISPA] wisp-router Anyone ever have trouble with them. FYI They just informed me it is my fault they didn't ship me out what I paid for. I've never done anything with Mikrotik. I ordered what a friend told me to, I don't know what anything looks like, I assumed when I looked in the box it was all there. Well, I have Butch lined up an am ready to use it and...imagine that, I'm missing parts. Maybe I didn't call within the first 7 days. Who gives a fart! Be warned. I just got screwed. Credit card dispute to the rescue again. Ahh, this just pisses me off. I should get what I paid for. I don't lie. I know I didn't get the part. Speaking of not getting it. Don't these people know the customer (ME) is always right? I can't get away with this crap with my subs, that's for sure. Just so ya'll know, when I first called, the guy I talked to said it looked like it might not have been shipped. They would look into is and call me back. I was happy and thinking how I would post to the list and say how fast they helped me and solved my problem. Nope. Not today. I was promptly called back and blamed for their poor quality control. Also, where can I order a RB564 Daughterboard to replace the one the "ups guy must have stole"? Not wisp-router. Need it overnight. -- Brian Rohrbacher Reliable Internet, LLC www.reliableinter.net Cell 269-838-8338 "Caught up in the Air" 1 Thess. 4:17 -- WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
Re: [WISPA] wisp-router
Thanks Blair. She was the one who I talked to. I understand it was an old order, but I still didn't get it. It was my first order too, so I have no history with them. They must think I am trying to pull one over. I keep my gear in three places. Living room, basement, and garage. The wisp-router stuff was all together. Even so I searched every cardboard box on the property. I don't have it. And I do recall only the one board from when I opened the box. Blair Davis wrote: I have been dealing with wisp-router/FEN for years. Never had any problems. Who are you talking to out there? Call back and speak to Beverly... (I may have mis-spelled that) She should get it fixed. Brian Rohrbacher wrote: Anyone ever have trouble with them. FYI They just informed me it is my fault they didn't ship me out what I paid for. I've never done anything with Mikrotik. I ordered what a friend told me to, I don't know what anything looks like, I assumed when I looked in the box it was all there. Well, I have Butch lined up an am ready to use it and...imagine that, I'm missing parts. Maybe I didn't call within the first 7 days. Who gives a fart! Be warned. I just got screwed. Credit card dispute to the rescue again. Ahh, this just pisses me off. I should get what I paid for. I don't lie. I know I didn't get the part. Speaking of not getting it. Don't these people know the customer (ME) is always right? I can't get away with this crap with my subs, that's for sure. Just so ya'll know, when I first called, the guy I talked to said it looked like it might not have been shipped. They would look into is and call me back. I was happy and thinking how I would post to the list and say how fast they helped me and solved my problem. Nope. Not today. I was promptly called back and blamed for their poor quality control. Also, where can I order a RB564 Daughterboard to replace the one the "ups guy must have stole"? Not wisp-router. Need it overnight. -- Brian Rohrbacher Reliable Internet, LLC www.reliableinter.net Cell 269-838-8338 "Caught up in the Air" 1 Thess. 4:17 -- WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
RE: [WISPA] wisp-router
Hi Brian, Just a word of advice Although I realize that you are quite displeased with your current service levels from WISP-Router (right or wrong, I don't know enough about the story to make an appopriate judgement), immediately calling your credit card company and filing a fraud complaint / dispute is one way to BURN YOUR BRIDGE with that particular vendor Then again, posting a flame against them across public listservs doesn't really help either... -Charles --- WiNOG Austin, TX March 13-15, 2006 http://www.winog.com -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Brian Rohrbacher Sent: Tuesday, January 24, 2006 12:44 PM To: [EMAIL PROTECTED]; wireless@wispa.org Subject: [WISPA] wisp-router Anyone ever have trouble with them. FYI They just informed me it is my fault they didn't ship me out what I paid for. I've never done anything with Mikrotik. I ordered what a friend told me to, I don't know what anything looks like, I assumed when I looked in the box it was all there. Well, I have Butch lined up an am ready to use it and...imagine that, I'm missing parts. Maybe I didn't call within the first 7 days. Who gives a fart! Be warned. I just got screwed. Credit card dispute to the rescue again. Ahh, this just pisses me off. I should get what I paid for. I don't lie. I know I didn't get the part. Speaking of not getting it. Don't these people know the customer (ME) is always right? I can't get away with this crap with my subs, that's for sure. Just so ya'll know, when I first called, the guy I talked to said it looked like it might not have been shipped. They would look into is and call me back. I was happy and thinking how I would post to the list and say how fast they helped me and solved my problem. Nope. Not today. I was promptly called back and blamed for their poor quality control. Also, where can I order a RB564 Daughterboard to replace the one the "ups guy must have stole"? Not wisp-router. Need it overnight. -- Brian Rohrbacher Reliable Internet, LLC www.reliableinter.net Cell 269-838-8338 "Caught up in the Air" 1 Thess. 4:17 -- WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ -- WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
Re: [WISPA] wisp-router
I have been dealing with wisp-router/FEN for years. Never had any problems. Who are you talking to out there? Call back and speak to Beverly... (I may have mis-spelled that) She should get it fixed. Brian Rohrbacher wrote: Anyone ever have trouble with them. FYI They just informed me it is my fault they didn't ship me out what I paid for. I've never done anything with Mikrotik. I ordered what a friend told me to, I don't know what anything looks like, I assumed when I looked in the box it was all there. Well, I have Butch lined up an am ready to use it and...imagine that, I'm missing parts. Maybe I didn't call within the first 7 days. Who gives a fart! Be warned. I just got screwed. Credit card dispute to the rescue again. Ahh, this just pisses me off. I should get what I paid for. I don't lie. I know I didn't get the part. Speaking of not getting it. Don't these people know the customer (ME) is always right? I can't get away with this crap with my subs, that's for sure. Just so ya'll know, when I first called, the guy I talked to said it looked like it might not have been shipped. They would look into is and call me back. I was happy and thinking how I would post to the list and say how fast they helped me and solved my problem. Nope. Not today. I was promptly called back and blamed for their poor quality control. Also, where can I order a RB564 Daughterboard to replace the one the "ups guy must have stole"? Not wisp-router. Need it overnight. -- Blair Davis AOL IM Screen Name -- Theory240 West Michigan Wireless ISP 269-686-8648 A division of: Camp Communication Services, INC -- WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
