Re: [WISPA] wisp-router fails again

2006-01-26 Thread Tom DeReggi

Brian,

You have other choices. DoubleRadius is stocking Mikrotik now, and they have 
good customer service policies, significant stock, and fair prices.


WISP-router, has always done right by me, but you have a choice, if they 
don't do right by you.


Tom DeReggi
RapidDSL  Wireless, Inc
IntAirNet- Fixed Wireless Broadband


- Original Message - 
From: Brian Rohrbacher [EMAIL PROTECTED]
To: Conversations over a new WISP Trade Organization wireless@wispa.org; 
[EMAIL PROTECTED]

Sent: Tuesday, January 24, 2006 6:22 PM
Subject: [WISPA] wisp-router fails again


After hearing all the good posts about them I thought I must have done 
something wrong.  I called back to give them one more chance to talk with 
me about this.  This is how it went down.  Keep in mind I was very polite. 
I only called to request info about their policies.  I thought if the 
policy was somewhere I signed, or should have read or somethingthere 
may be something legitimate to what Beverly claims.  Because if I had 
access to the policy from the phone order, packing slip or invoiceI 
can't really say much because I should have read it.  If that was the case 
I could only complain about the crappy policy.  So far, my digging has 
yielded no such policy.



Ok, so I just called. Beverly answers the phone. I say hey this is Brian, 
I talked to you earlier.  I am looking online at your site trying to find 
information on your seven day policy you referenced. She says it is on 
bottom of packing slip. I say I am holding the invoice and packing slip 
and it is not there.  I say, So you don't have it posted anywhere? She 
says It's been too long and there is NO WAY I can do anything about this, 
goodbye  And hangs up on me.


Seriously, who hangs  up on customers calling to request a policy?  This 
was the perfect chance to prove to me where the policy was in text and why 
I should have read.  Getting hung up on pretty much tells me no such 
policy existed for my order.


You know what I just noticed.  At the bottom of the invoice it says, ALL 
goods returned for credit, replacement or repair  require  That is the 
last line.  maybe there is more info after that.  Can someone look at 
their invoice and see if there is more wording after that?  I'd like to 
know if the 7 day policy if just cut off my invoice (faulty printer maybe) 
or if Beverly is making this up.



--
Brian Rohrbacher
Reliable Internet, LLC
www.reliableinter.net
Cell 269-838-8338

Caught up in the Air 1 Thess. 4:17

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RE: [WISPA] wisp-router

2006-01-24 Thread Charles Wu
Hi Brian,

Just a word of advice

Although I realize that you are quite displeased with your current service
levels from WISP-Router (right or wrong, I don't know enough about the story
to make an appopriate judgement), immediately calling your credit card
company and filing a fraud complaint / dispute is one way to BURN YOUR
BRIDGE with that particular vendor

Then again, posting a flame against them across public listservs doesn't
really help either...

-Charles

---
WiNOG Austin, TX
March 13-15, 2006
http://www.winog.com 



-Original Message-
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On
Behalf Of Brian Rohrbacher
Sent: Tuesday, January 24, 2006 12:44 PM
To: [EMAIL PROTECTED]; wireless@wispa.org
Subject: [WISPA] wisp-router


Anyone ever have trouble with them.  FYI  They just informed me it is my 
fault they didn't ship me out what I paid for.
I've never done anything with Mikrotik.  I ordered what a friend told me 
to, I don't know what anything looks like,
I assumed when I looked in the box it was all there.  Well, I have Butch 
lined up an am ready to use it and...imagine that,
I'm missing parts.  Maybe I didn't call within the first 7 days.  Who 
gives a fart!  Be warned.  I just got screwed.
Credit card dispute to the rescue again.   Ahh, this just pisses me 
off.  I should get what I paid for. 
I don't lie.  I know I didn't get the part.  Speaking of not getting 
it.  Don't these people know the customer (ME) is always right? 
I can't get away with this crap with my subs, that's for sure. Just so ya'll
know, when I first called, the guy I talked to said it 
looked like it might not have been shipped.  They would look into is and 
call me back.
I was happy and thinking how I would post to the list and say how fast 
they helped me and solved my problem.  Nope.  Not today.  I
was promptly called back and blamed for their poor quality control.


Also, where can I order a RB564 Daughterboard to replace the one the 
ups guy must have stole?  Not wisp-router.  Need it overnight.

-- 
Brian Rohrbacher
Reliable Internet, LLC
www.reliableinter.net
Cell 269-838-8338

Caught up in the Air 1 Thess. 4:17

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Re: [WISPA] wisp-router

2006-01-24 Thread Brian Rohrbacher

Thanks Blair.
She was the one who I talked to.  I understand it was an old order, but 
I still didn't get it.  It was my first order too, so I have no history 
with them.
They must think I am trying to pull one over.  I keep my gear in three 
places.  Living room, basement, and garage.  The wisp-router stuff was 
all together.  Even so I searched every cardboard box on the property.  
I don't have it.  And I do recall only the one board from when I opened 
the box.


Blair Davis wrote:

I have been dealing with wisp-router/FEN for years.  Never had any 
problems.


Who are you talking to out there?  Call back and speak to Beverly... 
(I may have mis-spelled that)


She should get it fixed.

Brian Rohrbacher wrote:

Anyone ever have trouble with them.  FYI  They just informed me it is 
my fault they didn't ship me out what I paid for.
I've never done anything with Mikrotik.  I ordered what a friend told 
me to, I don't know what anything looks like,
I assumed when I looked in the box it was all there.  Well, I have 
Butch lined up an am ready to use it and...imagine that,
I'm missing parts.  Maybe I didn't call within the first 7 days.  Who 
gives a fart!  Be warned.  I just got screwed.
Credit card dispute to the rescue again.   Ahh, this just pisses me 
off.  I should get what I paid for. I don't lie.  I know I didn't get 
the part.  Speaking of not getting it.  Don't these people know the 
customer (ME) is always right? I can't get away with this crap with 
my subs, that's for sure.
Just so ya'll know, when I first called, the guy I talked to said it 
looked like it might not have been shipped.  They would look into is 
and call me back.
I was happy and thinking how I would post to the list and say how 
fast they helped me and solved my problem.  Nope.  Not today.  I

was promptly called back and blamed for their poor quality control.


Also, where can I order a RB564 Daughterboard to replace the one the 
ups guy must have stole?  Not wisp-router.  Need it overnight.







--
Brian Rohrbacher
Reliable Internet, LLC
www.reliableinter.net
Cell 269-838-8338

Caught up in the Air 1 Thess. 4:17

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Re: [WISPA] wisp-router

2006-01-24 Thread Brian Rohrbacher

I also post when I am pleased with a vender too.  Here is one.
Demarctech sent me 48 b/g zinwell boards a month ago to replace the 
zinwell b boards hat had a static in the flash ram issue.

That was pretty awesome to see Tony stand behind his product.  GO TONY!

Well then what should I do.  Sometimes it takes a little bad PR to get a 
company to step up to the plate.

They took my money and I didn't get anything for it.
I called and was polite.  Bev said it was sent out and there was NOTHING 
they could do.
The choice is simple.  Get me the part or the cash back.  They wouldn't 
do either.  So I took it.


8 months ago I had a similar battle with another company who I had 
ordered and 11 FOOT OMNI from.
I'm here to tell you...I didn't misplace that one for sure.  In the end 
6 months later, they sent me a $230 omni for the $350
one I paid for.  As far as I'm concerned they still owe me the 
difference plus shipping and won't see my business until I get it.


Anyway, my patience for this type of thing is limited.

I just think people need to know about these things.  Believe me, I wish 
I was posting about how great they took care of me
and how I am going to be a customer for life.  I wish I didn't have to 
lose money by overnighting the part from another vender, but I do.


Charles Wu wrote:


Hi Brian,

Just a word of advice

Although I realize that you are quite displeased with your current service
levels from WISP-Router (right or wrong, I don't know enough about the story
to make an appopriate judgement), immediately calling your credit card
company and filing a fraud complaint / dispute is one way to BURN YOUR
BRIDGE with that particular vendor

Then again, posting a flame against them across public listservs doesn't
really help either...

-Charles

---
WiNOG Austin, TX
March 13-15, 2006
http://www.winog.com 




-Original Message-
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On
Behalf Of Brian Rohrbacher
Sent: Tuesday, January 24, 2006 12:44 PM
To: [EMAIL PROTECTED]; wireless@wispa.org
Subject: [WISPA] wisp-router


Anyone ever have trouble with them.  FYI  They just informed me it is my 
fault they didn't ship me out what I paid for.
I've never done anything with Mikrotik.  I ordered what a friend told me 
to, I don't know what anything looks like,
I assumed when I looked in the box it was all there.  Well, I have Butch 
lined up an am ready to use it and...imagine that,
I'm missing parts.  Maybe I didn't call within the first 7 days.  Who 
gives a fart!  Be warned.  I just got screwed.
Credit card dispute to the rescue again.   Ahh, this just pisses me 
off.  I should get what I paid for. 
I don't lie.  I know I didn't get the part.  Speaking of not getting 
it.  Don't these people know the customer (ME) is always right? 
I can't get away with this crap with my subs, that's for sure. Just so ya'll
know, when I first called, the guy I talked to said it 
looked like it might not have been shipped.  They would look into is and 
call me back.
I was happy and thinking how I would post to the list and say how fast 
they helped me and solved my problem.  Nope.  Not today.  I

was promptly called back and blamed for their poor quality control.


Also, where can I order a RB564 Daughterboard to replace the one the 
ups guy must have stole?  Not wisp-router.  Need it overnight.


 



--
Brian Rohrbacher
Reliable Internet, LLC
www.reliableinter.net
Cell 269-838-8338

Caught up in the Air 1 Thess. 4:17

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RE: [WISPA] wisp-router

2006-01-24 Thread Rick Harnish
Brian,

This is one reason distributors use packing slips.  Did you keep a copy of
it?  Did you check the merchandise off when it came in?  The burden of proof
will be on you and your due diligence.  If they have a packing slip that
says it was in the box then I would guess your out of luck if you didn't
notify them when the shipment arrived.  

We do a lot of business with WISP-Router and have always been very pleased
with the products and timeliness of order arrivals.

Respectfully,

Rick Harnish
President
OnlyInternet Broadband  Wireless, Inc.
260-827-2482 Office
260-307-4000 Cell
260-918-4340 VoIP
www.oibw.net
[EMAIL PROTECTED]
 
  
 


-Original Message-
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On
Behalf Of Brian Rohrbacher
Sent: Tuesday, January 24, 2006 2:09 PM
To: [EMAIL PROTECTED]; WISPA General List
Subject: Re: [WISPA] wisp-router

Thanks Blair.
She was the one who I talked to.  I understand it was an old order, but 
I still didn't get it.  It was my first order too, so I have no history 
with them.
They must think I am trying to pull one over.  I keep my gear in three 
places.  Living room, basement, and garage.  The wisp-router stuff was 
all together.  Even so I searched every cardboard box on the property.  
I don't have it.  And I do recall only the one board from when I opened 
the box.

Blair Davis wrote:

 I have been dealing with wisp-router/FEN for years.  Never had any 
 problems.

 Who are you talking to out there?  Call back and speak to Beverly... 
 (I may have mis-spelled that)

 She should get it fixed.

 Brian Rohrbacher wrote:

 Anyone ever have trouble with them.  FYI  They just informed me it is 
 my fault they didn't ship me out what I paid for.
 I've never done anything with Mikrotik.  I ordered what a friend told 
 me to, I don't know what anything looks like,
 I assumed when I looked in the box it was all there.  Well, I have 
 Butch lined up an am ready to use it and...imagine that,
 I'm missing parts.  Maybe I didn't call within the first 7 days.  Who 
 gives a fart!  Be warned.  I just got screwed.
 Credit card dispute to the rescue again.   Ahh, this just pisses me 
 off.  I should get what I paid for. I don't lie.  I know I didn't get 
 the part.  Speaking of not getting it.  Don't these people know the 
 customer (ME) is always right? I can't get away with this crap with 
 my subs, that's for sure.
 Just so ya'll know, when I first called, the guy I talked to said it 
 looked like it might not have been shipped.  They would look into is 
 and call me back.
 I was happy and thinking how I would post to the list and say how 
 fast they helped me and solved my problem.  Nope.  Not today.  I
 was promptly called back and blamed for their poor quality control.


 Also, where can I order a RB564 Daughterboard to replace the one the 
 ups guy must have stole?  Not wisp-router.  Need it overnight.




-- 
Brian Rohrbacher
Reliable Internet, LLC
www.reliableinter.net
Cell 269-838-8338

Caught up in the Air 1 Thess. 4:17

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Re: [WISPA] wisp-router

2006-01-24 Thread Blair Davis




Brian,

I have to agree with Rick here. When the box arrives, check the
contents against your order ASAP! We also power all equipment on to at
least be sure it passes the 'smoke test' right away.

Another reason for this testing is that many distributors will pay
shipping both ways on DOA equipment if notified within 48 hours of
receipt that the equipment is DOA.

Rick Harnish wrote:

  Brian,

This is one reason distributors use packing slips.  Did you keep a copy of
it?  Did you check the merchandise off when it came in?  The burden of proof
will be on you and your due diligence.  If they have a packing slip that
says it was in the box then I would guess your out of luck if you didn't
notify them when the shipment arrived.  

We do a lot of business with WISP-Router and have always been very pleased
with the products and timeliness of order arrivals.

Respectfully,

Rick Harnish
President
OnlyInternet Broadband  Wireless, Inc.
260-827-2482 Office
260-307-4000 Cell
260-918-4340 VoIP
www.oibw.net
[EMAIL PROTECTED]
 
  
 


-Original Message-
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]] On
Behalf Of Brian Rohrbacher
Sent: Tuesday, January 24, 2006 2:09 PM
To: [EMAIL PROTECTED]; WISPA General List
Subject: Re: [WISPA] wisp-router

Thanks Blair.
She was the one who I talked to.  I understand it was an old order, but 
I still didn't get it.  It was my first order too, so I have no history 
with them.
They must think I am trying to pull one over.  I keep my gear in three 
places.  Living room, basement, and garage.  The wisp-router stuff was 
all together.  Even so I searched every cardboard box on the property.  
I don't have it.  And I do recall only the one board from when I opened 
the box.

Blair Davis wrote:

  
  
I have been dealing with wisp-router/FEN for years.  Never had any 
problems.

Who are you talking to out there?  Call back and speak to Beverly... 
(I may have mis-spelled that)

She should get it fixed.

Brian Rohrbacher wrote:



  Anyone ever have trouble with them.  FYI  They just informed me it is 
my fault they didn't ship me out what I paid for.
I've never done anything with Mikrotik.  I ordered what a friend told 
me to, I don't know what anything looks like,
I assumed when I looked in the box it was all there.  Well, I have 
Butch lined up an am ready to use it and...imagine that,
I'm missing parts.  Maybe I didn't call within the first 7 days.  Who 
gives a fart!  Be warned.  I just got screwed.
Credit card dispute to the rescue again.   Ahh, this just pisses me 
off.  I should get what I paid for. I don't lie.  I know I didn't get 
the part.  Speaking of not getting it.  Don't these people know the 
customer (ME) is always right? I can't get away with this crap with 
my subs, that's for sure.
Just so ya'll know, when I first called, the guy I talked to said it 
looked like it might not have been shipped.  They would look into is 
and call me back.
I was happy and thinking how I would post to the list and say how 
fast they helped me and solved my problem.  Nope.  Not today.  I
was promptly called back and blamed for their poor quality control.


Also, where can I order a RB564 Daughterboard to replace the one the 
"ups guy must have stole"?  Not wisp-router.  Need it overnight.

  



  
  
  



-- 
Blair Davis

AOL IM Screen Name --  Theory240

West Michigan Wireless ISP
269-686-8648

A division of:
Camp Communication Services, INC



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Re: [WISPA] wisp-router

2006-01-24 Thread Brian Rohrbacher




I didn't exactly check it all off because I didn't know what to look
for. I looked through it and it looked fine. The part that is my
fault is I didn't know exactly what everything was I was ordering. I
called them up, said look at so and so's invoice and sent me the same
thing. It's fine the order got screwed up, because it happens. The
problem is when I bring it to their attention and NOTHING can be done
about it. Makes me sad :(

Rick Harnish wrote:

  Brian,

This is one reason distributors use packing slips.  Did you keep a copy of
it?  Did you check the merchandise off when it came in?  The burden of proof
will be on you and your due diligence.  If they have a packing slip that
says it was in the box then I would guess your out of luck if you didn't
notify them when the shipment arrived.  

We do a lot of business with WISP-Router and have always been very pleased
with the products and timeliness of order arrivals.

Respectfully,

Rick Harnish
President
OnlyInternet Broadband  Wireless, Inc.
260-827-2482 Office
260-307-4000 Cell
260-918-4340 VoIP
www.oibw.net
[EMAIL PROTECTED]
 
  
 


-Original Message-
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]] On
Behalf Of Brian Rohrbacher
Sent: Tuesday, January 24, 2006 2:09 PM
To: [EMAIL PROTECTED]; WISPA General List
Subject: Re: [WISPA] wisp-router

Thanks Blair.
She was the one who I talked to.  I understand it was an old order, but 
I still didn't get it.  It was my first order too, so I have no history 
with them.
They must think I am trying to pull one over.  I keep my gear in three 
places.  Living room, basement, and garage.  The wisp-router stuff was 
all together.  Even so I searched every cardboard box on the property.  
I don't have it.  And I do recall only the one board from when I opened 
the box.

Blair Davis wrote:

  
  
I have been dealing with wisp-router/FEN for years.  Never had any 
problems.

Who are you talking to out there?  Call back and speak to Beverly... 
(I may have mis-spelled that)

She should get it fixed.

Brian Rohrbacher wrote:



  Anyone ever have trouble with them.  FYI  They just informed me it is 
my fault they didn't ship me out what I paid for.
I've never done anything with Mikrotik.  I ordered what a friend told 
me to, I don't know what anything looks like,
I assumed when I looked in the box it was all there.  Well, I have 
Butch lined up an am ready to use it and...imagine that,
I'm missing parts.  Maybe I didn't call within the first 7 days.  Who 
gives a fart!  Be warned.  I just got screwed.
Credit card dispute to the rescue again.   Ahh, this just pisses me 
off.  I should get what I paid for. I don't lie.  I know I didn't get 
the part.  Speaking of not getting it.  Don't these people know the 
customer (ME) is always right? I can't get away with this crap with 
my subs, that's for sure.
Just so ya'll know, when I first called, the guy I talked to said it 
looked like it might not have been shipped.  They would look into is 
and call me back.
I was happy and thinking how I would post to the list and say how 
fast they helped me and solved my problem.  Nope.  Not today.  I
was promptly called back and blamed for their poor quality control.


Also, where can I order a RB564 Daughterboard to replace the one the 
"ups guy must have stole"?  Not wisp-router.  Need it overnight.

  



  
  
  


-- 
Brian Rohrbacher
Reliable Internet, LLC
www.reliableinter.net
Cell 269-838-8338

"Caught up in the Air" 1 Thess. 4:17


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RE: [WISPA] wisp-router

2006-01-24 Thread Cliff Leboeuf
I like THAT analogy :)

-Original Message-
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On
Behalf Of Charles Wu
Sent: Tuesday, January 24, 2006 2:14 PM
To: 'WISPA General List'
Subject: RE: [WISPA] wisp-router

Sometimes, itt may be better the threaten someone before punching them
in
the face

-Charles

---
WiNOG Austin, TX
March 13-15, 2006
http://www.winog.com 



-Original Message-
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On
Behalf Of Brian Rohrbacher
Sent: Tuesday, January 24, 2006 2:06 PM
To: WISPA General List
Subject: Re: [WISPA] wisp-router


Charles, you make me think weather or not I should have called Chase 
Mastercard without further steps.
 I could have email Eje and said hey, your staff not doing the right 
thing here.  Fix it or I'll call Chase.  But that is like a threat and I

don't like it. 
Then maybe he only fixes it because of the threat.  And he still has an 
uncooperative staff.  I want it fixed because they know they screwed up.

Not because of some threat.

Charles Wu wrote:

Hi Brian,

Just a word of advice

Although I realize that you are quite displeased with your current 
service levels from WISP-Router (right or wrong, I don't know enough 
about the story to make an appopriate judgement), immediately calling 
your credit card company and filing a fraud complaint / dispute is one 
way to BURN YOUR BRIDGE with that particular vendor

Then again, posting a flame against them across public listservs 
doesn't really help either...

-Charles

---
WiNOG Austin, TX
March 13-15, 2006
http://www.winog.com



-Original Message-
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On

Behalf Of Brian Rohrbacher
Sent: Tuesday, January 24, 2006 12:44 PM
To: [EMAIL PROTECTED]; wireless@wispa.org
Subject: [WISPA] wisp-router


Anyone ever have trouble with them.  FYI  They just informed me it is 
my
fault they didn't ship me out what I paid for.
I've never done anything with Mikrotik.  I ordered what a friend told
me 
to, I don't know what anything looks like,
I assumed when I looked in the box it was all there.  Well, I have
Butch 
lined up an am ready to use it and...imagine that,
I'm missing parts.  Maybe I didn't call within the first 7 days.  Who 
gives a fart!  Be warned.  I just got screwed.
Credit card dispute to the rescue again.   Ahh, this just pisses me 
off.  I should get what I paid for. 
I don't lie.  I know I didn't get the part.  Speaking of not getting 
it.  Don't these people know the customer (ME) is always right? 
I can't get away with this crap with my subs, that's for sure. Just so
ya'll
know, when I first called, the guy I talked to said it 
looked like it might not have been shipped.  They would look into is
and 
call me back.
I was happy and thinking how I would post to the list and say how fast 
they helped me and solved my problem.  Nope.  Not today.  I
was promptly called back and blamed for their poor quality control.


Also, where can I order a RB564 Daughterboard to replace the one the
ups guy must have stole?  Not wisp-router.  Need it overnight.

  


-- 
Brian Rohrbacher
Reliable Internet, LLC
www.reliableinter.net
Cell 269-838-8338

Caught up in the Air 1 Thess. 4:17

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Re: [WISPA] wisp-router

2006-01-24 Thread Brian Rohrbacher




point taken.
Maybe you can shed a little light on something for me. Since you were
a vendor...
How does a CC dispute effect you? All I know is I call Mastercard and
they credit me. 
What happens and what are the consequences on the other end.
I'm trying to see if in my disgust I was a little trigger happy.


Charles Wu wrote:

  Sometimes, itt may be better the threaten someone before punching them in
the face

-Charles

---
WiNOG Austin, TX
March 13-15, 2006
http://www.winog.com 



-Original Message-
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]] On
Behalf Of Brian Rohrbacher
Sent: Tuesday, January 24, 2006 2:06 PM
To: WISPA General List
Subject: Re: [WISPA] wisp-router


Charles, you make me think weather or not I should have called Chase 
Mastercard without further steps.
 I could have email Eje and said hey, your staff not doing the right 
thing here.  Fix it or I'll call Chase.  But that is like a threat and I 
don't like it. 
Then maybe he only fixes it because of the threat.  And he still has an 
uncooperative staff.  I want it fixed because they know they screwed up. 
Not because of some threat.

Charles Wu wrote:

  
  
Hi Brian,

Just a word of advice

Although I realize that you are quite displeased with your current 
service levels from WISP-Router (right or wrong, I don't know enough 
about the story to make an appopriate judgement), immediately calling 
your credit card company and filing a fraud complaint / dispute is one 
way to BURN YOUR BRIDGE with that particular vendor

Then again, posting a flame against them across public listservs 
doesn't really help either...

-Charles

---
WiNOG Austin, TX
March 13-15, 2006
http://www.winog.com



-Original Message-
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]] On 
Behalf Of Brian Rohrbacher
Sent: Tuesday, January 24, 2006 12:44 PM
To: [EMAIL PROTECTED]; wireless@wispa.org
Subject: [WISPA] wisp-router


Anyone ever have trouble with them.  FYI  They just informed me it is 
my
fault they didn't ship me out what I paid for.
I've never done anything with Mikrotik.  I ordered what a friend told me 
to, I don't know what anything looks like,
I assumed when I looked in the box it was all there.  Well, I have Butch 
lined up an am ready to use it and...imagine that,
I'm missing parts.  Maybe I didn't call within the first 7 days.  Who 
gives a fart!  Be warned.  I just got screwed.
Credit card dispute to the rescue again.   Ahh, this just pisses me 
off.  I should get what I paid for. 
I don't lie.  I know I didn't get the part.  Speaking of not getting 
it.  Don't these people know the customer (ME) is always right? 
I can't get away with this crap with my subs, that's for sure. Just so

  
  ya'll
  
  
know, when I first called, the guy I talked to said it 
looked like it might not have been shipped.  They would look into is and 
call me back.
I was happy and thinking how I would post to the list and say how fast 
they helped me and solved my problem.  Nope.  Not today.  I
was promptly called back and blamed for their poor quality control.


Also, where can I order a RB564 Daughterboard to replace the one the
"ups guy must have stole"?  Not wisp-router.  Need it overnight.

 


  
  
  


-- 
Brian Rohrbacher
Reliable Internet, LLC
www.reliableinter.net
Cell 269-838-8338

"Caught up in the Air" 1 Thess. 4:17


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RE: [WISPA] wisp-router

2006-01-24 Thread JohnnyO




Charles - the big bad vendors have to learn when they mistreat someone there will be fallout - I think a public open list is the perfect place to post reviews on products and vendors. How else will others know ? Whisper it into everyone's ear ?

JohnnyO

On Tue, 2006-01-24 at 13:09 -0600, Charles Wu wrote:


Hi Brian,

Just a word of advice

Although I realize that you are quite displeased with your current service
levels from WISP-Router (right or wrong, I don't know enough about the story
to make an appopriate judgement), immediately calling your credit card
company and filing a fraud complaint / dispute is one way to BURN YOUR
BRIDGE with that particular vendor

Then again, posting a flame against them across public listservs doesn't
really help either...

-Charles

---
WiNOG Austin, TX
March 13-15, 2006
http://www.winog.com 



-Original Message-
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]] On
Behalf Of Brian Rohrbacher
Sent: Tuesday, January 24, 2006 12:44 PM
To: [EMAIL PROTECTED]; wireless@wispa.org
Subject: [WISPA] wisp-router


Anyone ever have trouble with them.  FYI  They just informed me it is my 
fault they didn't ship me out what I paid for.
I've never done anything with Mikrotik.  I ordered what a friend told me 
to, I don't know what anything looks like,
I assumed when I looked in the box it was all there.  Well, I have Butch 
lined up an am ready to use it and...imagine that,
I'm missing parts.  Maybe I didn't call within the first 7 days.  Who 
gives a fart!  Be warned.  I just got screwed.
Credit card dispute to the rescue again.   Ahh, this just pisses me 
off.  I should get what I paid for. 
I don't lie.  I know I didn't get the part.  Speaking of not getting 
it.  Don't these people know the customer (ME) is always right? 
I can't get away with this crap with my subs, that's for sure. Just so ya'll
know, when I first called, the guy I talked to said it 
looked like it might not have been shipped.  They would look into is and 
call me back.
I was happy and thinking how I would post to the list and say how fast 
they helped me and solved my problem.  Nope.  Not today.  I
was promptly called back and blamed for their poor quality control.


Also, where can I order a RB564 Daughterboard to replace the one the 
ups guy must have stole?  Not wisp-router.  Need it overnight.

-- 
Brian Rohrbacher
Reliable Internet, LLC
www.reliableinter.net
Cell 269-838-8338

Caught up in the Air 1 Thess. 4:17

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Re: [WISPA] wisp-router

2006-01-24 Thread Jason Hensley



I don't think it's quite as easy as "I call 
Mastercard and they credit me" is it?


  - Original Message - 
  From: 
  Brian 
  Rohrbacher 
  To: WISPA General List 
  Sent: Tuesday, January 24, 2006 2:43 
  PM
  Subject: Re: [WISPA] wisp-router
  point taken.Maybe you can shed a little light on something 
  for me. Since you were a vendor...How does a CC dispute effect 
  you? All I know is I call Mastercard and they credit me. What 
  happens and what are the consequences on the other end.I'm trying to see 
  if in my disgust I was a little trigger happy.Charles Wu wrote: 
  Sometimes, itt may be better the threaten someone before punching them in
the face

-Charles

---
WiNOG Austin, TX
March 13-15, 2006
http://www.winog.com 



-Original Message-
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]] On
Behalf Of Brian Rohrbacher
Sent: Tuesday, January 24, 2006 2:06 PM
To: WISPA General List
Subject: Re: [WISPA] wisp-router


Charles, you make me think weather or not I should have called Chase 
Mastercard without further steps.
 I could have email Eje and said hey, your staff not doing the right 
thing here.  Fix it or I'll call Chase.  But that is like a threat and I 
don't like it. 
Then maybe he only fixes it because of the threat.  And he still has an 
uncooperative staff.  I want it fixed because they know they screwed up. 
Not because of some threat.

Charles Wu wrote:

  
Hi Brian,

Just a word of advice

Although I realize that you are quite displeased with your current 
service levels from WISP-Router (right or wrong, I don't know enough 
about the story to make an appopriate judgement), immediately calling 
your credit card company and filing a fraud complaint / dispute is one 
way to BURN YOUR BRIDGE with that particular vendor

Then again, posting a flame against them across public listservs 
doesn't really help either...

-Charles

---
WiNOG Austin, TX
March 13-15, 2006
http://www.winog.com



-Original Message-
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]] On 
Behalf Of Brian Rohrbacher
Sent: Tuesday, January 24, 2006 12:44 PM
To: [EMAIL PROTECTED]; wireless@wispa.org
Subject: [WISPA] wisp-router


Anyone ever have trouble with them.  FYI  They just informed me it is 
my
fault they didn't ship me out what I paid for.
I've never done anything with Mikrotik.  I ordered what a friend told me 
to, I don't know what anything looks like,
I assumed when I looked in the box it was all there.  Well, I have Butch 
lined up an am ready to use it and...imagine that,
I'm missing parts.  Maybe I didn't call within the first 7 days.  Who 
gives a fart!  Be warned.  I just got screwed.
Credit card dispute to the rescue again.   Ahh, this just pisses me 
off.  I should get what I paid for. 
I don't lie.  I know I didn't get the part.  Speaking of not getting 
it.  Don't these people know the customer (ME) is always right? 
I can't get away with this crap with my subs, that's for sure. Just so
ya'll
  
know, when I first called, the guy I talked to said it 
looked like it might not have been shipped.  They would look into is and 
call me back.
I was happy and thinking how I would post to the list and say how fast 
they helped me and solved my problem.  Nope.  Not today.  I
was promptly called back and blamed for their poor quality control.


Also, where can I order a RB564 Daughterboard to replace the one the
"ups guy must have stole"?  Not wisp-router.  Need it overnight.

 


  -- 
Brian Rohrbacher
Reliable Internet, LLC
www.reliableinter.net
Cell 269-838-8338

"Caught up in the Air" 1 Thess. 4:17
  
  

  -- WISPA Wireless List: 
  wireless@wispa.orgSubscribe/Unsubscribe:http://lists.wispa.org/mailman/listinfo/wirelessArchives: 
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RE: [WISPA] wisp-router

2006-01-24 Thread JohnnyO




Figures ! - Cliff - we were looking at the wrong tower in Morgan CIty - FYI ! 

JohnnyO

On Tue, 2006-01-24 at 14:22 -0600, Cliff Leboeuf wrote:


I like THAT analogy :)

-Original Message-
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]] On
Behalf Of Charles Wu
Sent: Tuesday, January 24, 2006 2:14 PM
To: 'WISPA General List'
Subject: RE: [WISPA] wisp-router

Sometimes, itt may be better the threaten someone before punching them
in
the face

-Charles

---
WiNOG Austin, TX
March 13-15, 2006
http://www.winog.com 



-Original Message-
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]] On
Behalf Of Brian Rohrbacher
Sent: Tuesday, January 24, 2006 2:06 PM
To: WISPA General List
Subject: Re: [WISPA] wisp-router


Charles, you make me think weather or not I should have called Chase 
Mastercard without further steps.
 I could have email Eje and said hey, your staff not doing the right 
thing here.  Fix it or I'll call Chase.  But that is like a threat and I

don't like it. 
Then maybe he only fixes it because of the threat.  And he still has an 
uncooperative staff.  I want it fixed because they know they screwed up.

Not because of some threat.

Charles Wu wrote:

Hi Brian,

Just a word of advice

Although I realize that you are quite displeased with your current 
service levels from WISP-Router (right or wrong, I don't know enough 
about the story to make an appopriate judgement), immediately calling 
your credit card company and filing a fraud complaint / dispute is one 
way to BURN YOUR BRIDGE with that particular vendor

Then again, posting a flame against them across public listservs 
doesn't really help either...

-Charles

---
WiNOG Austin, TX
March 13-15, 2006
http://www.winog.com



-Original Message-
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]] On

Behalf Of Brian Rohrbacher
Sent: Tuesday, January 24, 2006 12:44 PM
To: [EMAIL PROTECTED]; wireless@wispa.org
Subject: [WISPA] wisp-router


Anyone ever have trouble with them.  FYI  They just informed me it is 
my
fault they didn't ship me out what I paid for.
I've never done anything with Mikrotik.  I ordered what a friend told
me 
to, I don't know what anything looks like,
I assumed when I looked in the box it was all there.  Well, I have
Butch 
lined up an am ready to use it and...imagine that,
I'm missing parts.  Maybe I didn't call within the first 7 days.  Who 
gives a fart!  Be warned.  I just got screwed.
Credit card dispute to the rescue again.   Ahh, this just pisses me 
off.  I should get what I paid for. 
I don't lie.  I know I didn't get the part.  Speaking of not getting 
it.  Don't these people know the customer (ME) is always right? 
I can't get away with this crap with my subs, that's for sure. Just so
ya'll
know, when I first called, the guy I talked to said it 
looked like it might not have been shipped.  They would look into is
and 
call me back.
I was happy and thinking how I would post to the list and say how fast 
they helped me and solved my problem.  Nope.  Not today.  I
was promptly called back and blamed for their poor quality control.


Also, where can I order a RB564 Daughterboard to replace the one the
ups guy must have stole?  Not wisp-router.  Need it overnight.

  


-- 
Brian Rohrbacher
Reliable Internet, LLC
www.reliableinter.net
Cell 269-838-8338

Caught up in the Air 1 Thess. 4:17

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Re: [WISPA] wisp-router

2006-01-24 Thread Travis Johnson




Wow... apparently Brian's time is worth $.30 an hour. ;)

Travis
Microserv

Jason Hensley wrote:

  
  
  Wow, I thought there would need to
bejustification of some kind involved!! 
  
  
  
-
Original Message - 
From:
Brian Rohrbacher 
To:
WISPA
General List 
Sent:
Tuesday, January 24, 2006 3:14 PM
Subject:
Re: [WISPA] wisp-router


Yes it is. Take all of 2 minutes. Had to do it last week too, for a
UPS bill. They billed credit card 1 penny more than they put on my
invoice from my online shipment I made. I did that based of
principal. If UPS sneaks an extra penny in on all their shipments? I
asked the UPS guy and he said they do 15 million packages a day. That
is a lot of pennies. Anyone else seen this when going to UPS.com and
shipping? It happened on 3 shipments in a row. Not just one. Woo Hoo
3 cents!

Jason Hensley wrote:

  
  
  I don't think it's quite as easy
as "I call Mastercard and they credit me" is it?
  
  
-
Original Message - 
From:
Brian Rohrbacher 
To:
WISPA
General List 
Sent:
Tuesday, January 24, 2006 2:43 PM
    Subject:
Re: [WISPA] wisp-router


point taken.
Maybe you can shed a little light on something for me. Since you were
a vendor...
How does a CC dispute effect you? All I know is I call Mastercard and
they credit me. 
What happens and what are the consequences on the other end.
I'm trying to see if in my disgust I was a little trigger happy.


Charles Wu wrote:

  Sometimes, itt may be better the threaten someone before punching them in
the face

-Charles

---
WiNOG Austin, TX
March 13-15, 2006
http://www.winog.com 



-Original Message-
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]] On
Behalf Of Brian Rohrbacher
Sent: Tuesday, January 24, 2006 2:06 PM
To: WISPA General List
Subject: Re: [WISPA] wisp-router


Charles, you make me think weather or not I should have called Chase 
Mastercard without further steps.
 I could have email Eje and said hey, your staff not doing the right 
thing here.  Fix it or I'll call Chase.  But that is like a threat and I 
don't like it. 
Then maybe he only fixes it because of the threat.  And he still has an 
uncooperative staff.  I want it fixed because they know they screwed up. 
Not because of some threat.

Charles Wu wrote:

  
  
Hi Brian,

Just a word of advice

Although I realize that you are quite displeased with your current 
service levels from WISP-Router (right or wrong, I don't know enough 
about the story to make an appopriate judgement), immediately calling 
your credit card company and filing a fraud complaint / dispute is one 
way to BURN YOUR BRIDGE with that particular vendor

Then again, posting a flame against them across public listservs 
doesn't really help either...

-Charles

---
WiNOG Austin, TX
March 13-15, 2006
http://www.winog.com



-Original Message-
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]] On 
Behalf Of Brian Rohrbacher
Sent: Tuesday, January 24, 2006 12:44 PM
To: [EMAIL PROTECTED]; wireless@wispa.org
Subject: [WISPA] wisp-router


Anyone ever have trouble with them.  FYI  They just informed me it is 
my
fault they didn't ship me out what I paid for.
I've never done anything with Mikrotik.  I ordered what a friend told me 
to, I don't know what anything looks like,
I assumed when I looked in the box it was all there.  Well, I have Butch 
lined up an am ready to use it and...imagine that,
I'm missing parts.  Maybe I didn't call within the first 7 days.  Who 
gives a fart!  Be warned.  I just got screwed.
Credit card dispute to the rescue again.   Ahh, this just pisses me 
off.  I should get what I paid for. 
I don't lie.  I know I didn't get the part.  Speaking of not getting 
it.  Don't these people know the customer (ME) is always right? 
I can't get away with this crap with my subs, that's for sure. Just so

  
  ya'll
  
  
know, when I first called, the guy I talked to said it 
looked like it might not have been shipped.  They would look into is and 
call me back.
I was happy and thinking how I would post to the list and say how fast 
they helped me and solved my problem.  Nope.  Not today.  I
was promptly called back and blamed for their poor quality control.


Also, where can I order a RB564 Daughterboard to replace the one the
"ups guy must have stole"?  Not wisp-router.  Need it overnight.

 


  
  
  


-- 
Brian Rohrbacher
Reliable Internet, LLC
www.reliableinter.net
Cell 269-838-8338

"Caught up in the Air" 1 Thess. 4:17
 -- 
WISPA Wireless List: wireless@wispa.org

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Archives: ht

Re: [WISPA] wisp-router

2006-01-24 Thread Brian Rohrbacher




On a good day. If I get tipped.

Travis Johnson wrote:

  
Wow... apparently Brian's time is worth $.30 an hour. ;)
  
Travis
Microserv
  
Jason Hensley wrote:
  


Wow, I thought there would need to
bejustification of some kind involved!! 



  -
Original Message - 
  From:
  Brian Rohrbacher 
  To:
  WISPA
General List 
  Sent:
Tuesday, January 24, 2006 3:14 PM
  Subject:
Re: [WISPA] wisp-router
  
  
Yes it is. Take all of 2 minutes. Had to do it last week too, for a
UPS bill. They billed credit card 1 penny more than they put on my
invoice from my online shipment I made. I did that based of
principal. If UPS sneaks an extra penny in on all their shipments? I
asked the UPS guy and he said they do 15 million packages a day. That
is a lot of pennies. Anyone else seen this when going to UPS.com and
shipping? It happened on 3 shipments in a row. Not just one. Woo Hoo
3 cents!
  
Jason Hensley wrote:
  


I don't think it's quite as
easy
as "I call Mastercard and they credit me" is it?


  -
Original Message - 
  From:
  Brian Rohrbacher 
  To:
  WISPA
General List 
  Sent:
Tuesday, January 24, 2006 2:43 PM
  Subject:
Re: [WISPA] wisp-router
  
  
point taken.
Maybe you can shed a little light on something for me. Since you were
a vendor...
How does a CC dispute effect you? All I know is I call Mastercard and
they credit me. 
What happens and what are the consequences on the other end.
I'm trying to see if in my disgust I was a little trigger happy.
  
  
Charles Wu wrote:
  
Sometimes, itt may be better the threaten someone before punching them in
the face

-Charles

---
WiNOG Austin, TX
March 13-15, 2006
http://www.winog.com 



-Original Message-
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]] On
Behalf Of Brian Rohrbacher
Sent: Tuesday, January 24, 2006 2:06 PM
To: WISPA General List
Subject: Re: [WISPA] wisp-router


Charles, you make me think weather or not I should have called Chase 
Mastercard without further steps.
 I could have email Eje and said hey, your staff not doing the right 
thing here.  Fix it or I'll call Chase.  But that is like a threat and I 
don't like it. 
Then maybe he only fixes it because of the threat.  And he still has an 
uncooperative staff.  I want it fixed because they know they screwed up. 
Not because of some threat.

Charles Wu wrote:

  

  Hi Brian,

Just a word of advice

Although I realize that you are quite displeased with your current 
service levels from WISP-Router (right or wrong, I don't know enough 
about the story to make an appopriate judgement), immediately calling 
your credit card company and filing a fraud complaint / dispute is one 
way to BURN YOUR BRIDGE with that particular vendor

Then again, posting a flame against them across public listservs 
doesn't really help either...

-Charles

---
WiNOG Austin, TX
March 13-15, 2006
http://www.winog.com



-Original Message-
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]] On 
Behalf Of Brian Rohrbacher
Sent: Tuesday, January 24, 2006 12:44 PM
To: [EMAIL PROTECTED]; wireless@wispa.org
Subject: [WISPA] wisp-router


Anyone ever have trouble with them.  FYI  They just informed me it is 
my
fault they didn't ship me out what I paid for.
I've never done anything with Mikrotik.  I ordered what a friend told me 
to, I don't know what anything looks like,
I assumed when I looked in the box it was all there.  Well, I have Butch 
lined up an am ready to use it and...imagine that,
I'm missing parts.  Maybe I didn't call within the first 7 days.  Who 
gives a fart!  Be warned.  I just got screwed.
Credit card dispute to the rescue again.   Ahh, this just pisses me 
off.  I should get what I paid for. 
I don't lie.  I know I didn't get the part.  Speaking of not getting 
it.  Don't these people know the customer (ME) is always right? 
I can't get away with this crap with my subs, that's for sure. Just so


ya'll
  

  know, when I first called, the guy I talked to said it 
looked like it might not have been shipped.  They would look into is and 
call me back.
I was happy and thinking how I would post to the list and say how fast 
they helped me and solved my problem.  Nope.  Not today.  I
was promptly called back and blamed for their poor quality control.


Also, where can I order a RB564 Daughterboard to replace the one the
"ups guy must have stole"?  Not wisp-router.  Need it overnight.

 




  
  
  
  -- 
Brian Rohrbacher
Reliable Internet, LLC
www.reliableinter.net
Cell 269-838-8338

"Caught up in the Air" 1 Thess. 4:17

RE: [WISPA] wisp-router

2006-01-24 Thread Charles Wu
Title: Message



Johnny,

I am 
just pointing out to Brian that maybe it isn't the best idea to destroy his 
relationship with WISP-Router

Not 
advocating that Brian keep quiet about his issue -- but just merely pointing out 
to him the "human side" of business

Basically, Brian (right or wrong) feels"cheated" by WISP-Router -- 
and in the "heat" of the moment (understandedly so), he decides to try to "get 
back" at WISP-Router by 

(a) 
charging back his credit card
(b) 
flaming them on a public forum that many of WISP-Router's existing and potential 
customers may belong to

After 
seeing this, WISP-Router has probably placed him on some sort of "customer 
blacklist" (e.g., Brian is one of those PITA customers, so ignore him when he 
calls, charge him higher prices -- basically, he is to WISP-Router what a to the 
vendor the lady that calls about her "computer broken coffee holder" is to an 
ISP)

Now, 
disecting the circumstances further, it turns out that Brian isn't exactly "in 
the clear" (e.g., he should have verified / checked his packing slip ASAP upon 
receipt, not wait until weeks afterword until the minute he needed the part) -- 
so other vendors watching this list may also now categorize Brian as a potential 
"problem customer"

What 
happens when Brian has a tower go down at 5 pm on Friday and wisp-router is the 
only one that has that RB (or whatever) board in stock -- so he calls them 
asking them to bend over backwards to help him out -- chances are, the 
WISP-Router people might be "hrm...that was the guy that screwed us a couple 
months ago by charging back his credit card and flaming us on the list -- screw 
him"


-Charles
---WiNOG Austin, TXMarch 
13-15, 2006http://www.winog.com 

  
  -Original Message-From: 
  [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of 
  JohnnyOSent: Tuesday, January 24, 2006 2:44 PMTo: 
  WISPA General ListSubject: RE: [WISPA] 
  wisp-routerCharles - the big bad vendors have to learn 
  when they mistreat someone there will be fallout - I think a public open list 
  is the perfect place to post reviews on products and vendors. How else 
  will others know ? Whisper it into everyone's ear ?JohnnyOOn 
  Tue, 2006-01-24 at 13:09 -0600, Charles Wu wrote: 
  Hi Brian,

Just a word of advice

Although I realize that you are quite displeased with your current service
levels from WISP-Router (right or wrong, I don't know enough about the story
to make an appopriate judgement), immediately calling your credit card
company and filing a fraud complaint / dispute is one way to BURN YOUR
BRIDGE with that particular vendor

Then again, posting a flame against them across public listservs doesn't
really help either...

-Charles

---
WiNOG Austin, TX
March 13-15, 2006
http://www.winog.com 



-Original Message-
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]] On
Behalf Of Brian Rohrbacher
Sent: Tuesday, January 24, 2006 12:44 PM
To: [EMAIL PROTECTED]; wireless@wispa.org
Subject: [WISPA] wisp-router


Anyone ever have trouble with them.  FYI  They just informed me it is my 
fault they didn't ship me out what I paid for.
I've never done anything with Mikrotik.  I ordered what a friend told me 
to, I don't know what anything looks like,
I assumed when I looked in the box it was all there.  Well, I have Butch 
lined up an am ready to use it and...imagine that,
I'm missing parts.  Maybe I didn't call within the first 7 days.  Who 
gives a fart!  Be warned.  I just got screwed.
Credit card dispute to the rescue again.   Ahh, this just pisses me 
off.  I should get what I paid for. 
I don't lie.  I know I didn't get the part.  Speaking of not getting 
it.  Don't these people know the customer (ME) is always right? 
I can't get away with this crap with my subs, that's for sure. Just so ya'll
know, when I first called, the guy I talked to said it 
looked like it might not have been shipped.  They would look into is and 
call me back.
I was happy and thinking how I would post to the list and say how fast 
they helped me and solved my problem.  Nope.  Not today.  I
was promptly called back and blamed for their poor quality control.


Also, where can I order a RB564 Daughterboard to replace the one the 
"ups guy must have stole"?  Not wisp-router.  Need it overnight.

-- 
Brian Rohrbacher
Reliable Internet, LLC
www.reliableinter.net
Cell 269-838-8338

"Caught up in the Air" 1 Thess. 4:17

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Re: [WISPA] wisp-router

2006-01-24 Thread Brian Rohrbacher




Well.I sure don't want to cause all that. I am going to call Chase
and tell them it was a mistake. If I intended to "get back" at anyone
it was the vender, not all the fine WISPs who are happy with this
vender. I don't need you all mad at me.

Charles Wu wrote:

  
  Message
  
  several things
  
  1. they may have to start having "credit card
authorization forms" signed and faxed for all orders over a certain
amount (thus creating more administrative burdens for other WISPs)
  2. they may have to pay a higher fee for credit
card processing (thus prices go up)
  
  As an ISP -- I'm sure you'll have someone
dispute a charge with you one day
  
  -Charles
  
  P.S. -- just an FYI, if you instead hadissued a
stop payment on a check, you could be sued for check fraud
  

  ---
WiNOG Austin, TX
March 13-15, 2006
  http://www.winog.com 
  
-Original Message-
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED]] On Behalf Of Brian
Rohrbacher
Sent: Tuesday, January 24, 2006 2:44 PM
To: WISPA General List
    Subject: Re: [WISPA] wisp-router


point taken.
Maybe you can shed a little light on something for me. Since you were
a vendor...
How does a CC dispute effect you? All I know is I call Mastercard and
they credit me. 
What happens and what are the consequences on the other end.
I'm trying to see if in my disgust I was a little trigger happy.


Charles Wu wrote:

  Sometimes, itt may be better the threaten someone before punching them in
the face

-Charles

---
WiNOG Austin, TX
March 13-15, 2006
http://www.winog.com 



-Original Message-
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]] On
Behalf Of Brian Rohrbacher
Sent: Tuesday, January 24, 2006 2:06 PM
To: WISPA General List
Subject: Re: [WISPA] wisp-router


Charles, you make me think weather or not I should have called Chase 
Mastercard without further steps.
 I could have email Eje and said hey, your staff not doing the right 
thing here.  Fix it or I'll call Chase.  But that is like a threat and I 
don't like it. 
Then maybe he only fixes it because of the threat.  And he still has an 
uncooperative staff.  I want it fixed because they know they screwed up. 
Not because of some threat.

Charles Wu wrote:

  
  
Hi Brian,

Just a word of advice

Although I realize that you are quite displeased with your current 
service levels from WISP-Router (right or wrong, I don't know enough 
about the story to make an appopriate judgement), immediately calling 
your credit card company and filing a fraud complaint / dispute is one 
way to BURN YOUR BRIDGE with that particular vendor

Then again, posting a flame against them across public listservs 
doesn't really help either...

-Charles

---
WiNOG Austin, TX
March 13-15, 2006
http://www.winog.com



-Original Message-
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]] On 
Behalf Of Brian Rohrbacher
Sent: Tuesday, January 24, 2006 12:44 PM
To: [EMAIL PROTECTED]; wireless@wispa.org
Subject: [WISPA] wisp-router


Anyone ever have trouble with them.  FYI  They just informed me it is 
my
fault they didn't ship me out what I paid for.
I've never done anything with Mikrotik.  I ordered what a friend told me 
to, I don't know what anything looks like,
I assumed when I looked in the box it was all there.  Well, I have Butch 
lined up an am ready to use it and...imagine that,
I'm missing parts.  Maybe I didn't call within the first 7 days.  Who 
gives a fart!  Be warned.  I just got screwed.
Credit card dispute to the rescue again.   Ahh, this just pisses me 
off.  I should get what I paid for. 
I don't lie.  I know I didn't get the part.  Speaking of not getting 
it.  Don't these people know the customer (ME) is always right? 
I can't get away with this crap with my subs, that's for sure. Just so

  
  ya'll
  
  
know, when I first called, the guy I talked to said it 
looked like it might not have been shipped.  They would look into is and 
call me back.
I was happy and thinking how I would post to the list and say how fast 
they helped me and solved my problem.  Nope.  Not today.  I
was promptly called back and blamed for their poor quality control.


Also, where can I order a RB564 Daughterboard to replace the one the
"ups guy must have stole"?  Not wisp-router.  Need it overnight.

 


  
  
  


-- 
Brian Rohrbacher
Reliable Internet, LLC
www.reliableinter.net
Cell 269-838-8338

"Caught up in the Air" 1 Thess. 4:17
  


-- 
Brian Rohrbacher
Reliable Internet, LLC
www.reliableinter.net
Cell 269-838-8338

"Caught up in the Air" 1 Thess. 4:17


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