> From: wireless-boun...@wispa.org [mailto:wireless-boun...@wispa.org] On
> Behalf Of Bob Moldashel
> Sent: Tuesday, May 05, 2009 10:32 AM
> To: WISPA General List
> Subject: Re: [WISPA] Handling Non-paying Subs
>
> Packed to the gills with work.
>
> Now if it would just stop rai
The warmness and storms is because of global warming... LOL
-Original Message-
From: wireless-boun...@wispa.org [mailto:wireless-boun...@wispa.org] On
Behalf Of Bob Moldashel
Sent: Tuesday, May 05, 2009 10:32 AM
To: WISPA General List
Subject: Re: [WISPA] Handling Non-paying Subs
Occationally, a few will get through the cracks. Usually, a personal
phone call dor visit will do the trick. Sometimes I'll offer them a
discount for catching it up. I have learned the hard way though to
keep a tight leash. Nothing is perfect but policy #1 is that they get
no internet unless their
Your contract should always allow you to access their property to
maintain and recover your equipment.
-RickG
On Mon, May 4, 2009 at 9:45 AM, Josh Luthman
wrote:
> The repo antenna thing...you might want to have an officer join you. You do
> not want to get in a trespassing lawsuit.
>
> Josh Lut
Your mean Bob, no music :(
Bob Moldashel wrote:
> Honestly I find it best to do it first thing Monday AM before they get in.
>
> Then they can't check e-mail and the secretaries can't listen to online
> music, go to Facebook or do IM and it suddenly becomes an urgent issue.
>
> Great to play
LOL
At the prices we charge out here in the sticks it's already as good as free!
How's things back east?
marlon
- Original Message -
From: "Bob Moldashel"
To: "WISPA General List"
Sent: Monday, May 04, 2009 10:57 AM
Subject: Re: [WISPA] Handling Non-p
Honestly I find it best to do it first thing Monday AM before they get in.
Then they can't check e-mail and the secretaries can't listen to online
music, go to Facebook or do IM and it suddenly becomes an urgent issue.
Great to play the office staff against management. :-)
-B-
George Rogat
:)
Actually I have a high regard for my customers, it's the ones that try
to game me that invokes nasty thoughts.
One trick I have learned over the years, if you turn a sub off and
"expect to get paid" make sure they get turned off during business hours
so they can call in and make arrangement
n
>
> - Original Message -
> From: "Bob Moldashel"
> To: "WISPA General List"
> Sent: Monday, May 04, 2009 10:57 AM
> Subject: Re: [WISPA] Handling Non-paying Subs
>
>
>
>> I agree with the "work with them" part here.
George Rogato wrote:
> Weeds out the broke dead beat cheap skates.
>
Careful George. I called a customer a loser and got tarred and
feathered . :-)
> Thats the pool who most likely will not pay.
>
> My broadband customers all paid little extra to have my service and
> those types pay the
We work with people too. But I don't go visit them. I have the shop do
the calling, Only thing I do is go get my stuff back.
Only one time did anyone ever give me the trespassing story and that was
a guy who was hoping to hold it ransom for some kind of a refund.
It's a a gray area
Been pret
I've had moderate success just making a personal visit to see how the people
are doing.
If they're out of a job and no income, we cut the bandwidth way down and
suspend billing for a while. If internet can help them get a job, then
it's in our interest to do this.
Generally, we have pretty g
Shut them down...
If you can, redirect all web access to a page saying
You have been cut off for non-payment.
Chuck Hogg wrote:
I've got a few non-paying subs, that we would like to get payment on.
It has reached over $1k from 4 subs over the past 6 months. Do you just
cut your losses
spa.org] On
> Behalf Of Michael Baird
> Sent: Monday, May 04, 2009 1:20 PM
> To: WISPA General List
> Subject: Re: [WISPA] Handling Non-paying Subs
>
> We put them on hold through our billing system (5 days for a residential
> customer type), I'm using PPPoE to auth/shape the use
Chuck Hogg wrote:
> I've got a few non-paying subs, that we would like to get payment on.
> It has reached over $1k from 4 subs over the past 6 months. Do you just
> cut your losses and move on or what do you do? I'm contemplating small
> claims court as it should be an open and shut case, but it
I asked in Indiana for a police officer to go with me a couple of years
back and was told it is a civil matter - since they had a contract with
us and until you go to court to prove they are in breach you are out of
luck. It took a year, a few continuances, and IIRC $50 filing fee. By
the time
Baird
Sent: Monday, May 04, 2009 1:20 PM
To: WISPA General List
Subject: Re: [WISPA] Handling Non-paying Subs
We put them on hold through our billing system (5 days for a residential
customer type), I'm using PPPoE to auth/shape the users. When I put them
on hold, I also assign new values for
We put them on hold through our billing system (5 days for a residential
customer type), I'm using PPPoE to auth/shape the users. When I put them
on hold, I also assign new values for their DNS server IP addresses via
radius, they point to a redirecting DNS I have setup, so any site they
try to
I agree with the "work with them" part here. I am not totally
heartless. People have problems and I am understanding but when people
stop communicating the buck stops there.
Marlon...If I had half of your money I would give everyone free Internet
service!
:-)
-B-
Marlon K. Schafer wrote:
wowMonths huh? That's bad...
A couple of things we do
1. We charge one months security fee up front. That protects us during
the billing cycle. At the end of 30 days they get an e-mail or phone
call about being in arrears. No payment in 10 days Off they go.
$50 reconnect char
A forced payment page works pretty well, they can get on but have to pay
before they browse.
-Layne
Layne Sisk
ServerPlus
-Original Message-
From: wireless-boun...@wispa.org [mailto:wireless-boun...@wispa.org] On
Behalf Of Chuck Hogg
Sent: Monday, May 04, 2009 7:41 AM
To: WISPA General L
We learned this lesson too.
You'll be lucky to get half of the money.
What we do is shut them off until payment comes in. They don't have to pay
it all at once, but we require at least double the monthyly fee. If they
miss, we shut them off right away. Takes a while to get them caught back
I would give them a deadline then if not paid on that day shut of their
service. We wouldn't let them be much over a week overdue.
In small claims you can file not only for the court fee but also a reasonable
amount for your time having to prepare the case, filing and court time.
We done this
org [mailto:wireless-boun...@wispa.org] On
Behalf Of Josh Luthman
Sent: Monday, May 04, 2009 9:46 AM
To: WISPA General List
Subject: Re: [WISPA] Handling Non-paying Subs
The repo antenna thing...you might want to have an officer join you. You do
not want to get in a trespassing lawsuit.
Josh Lut
We cut off non-paying subs after a couple of months - for repeat
offenders, after the first month. They usually pay right after they are
cut off.
Martha Huizenga
DC Access, LLC
202-546-5898
*/Friendly, Local, Affordable, Internet!/**/
Connecting the Capitol Hill Community
/*
Chuck Hogg wrot
...@wispa.org] On
Behalf Of Josh Luthman
Sent: Monday, May 04, 2009 9:46 AM
To: WISPA General List
Subject: Re: [WISPA] Handling Non-paying Subs
The repo antenna thing...you might want to have an officer join you. You do
not want to get in a trespassing lawsuit.
Josh Luthman
Office: 937-552-2340
Direct
The repo antenna thing...you might want to have an officer join you. You do
not want to get in a trespassing lawsuit.
Josh Luthman
Office: 937-552-2340
Direct: 937-552-2343
1100 Wayne St
Suite 1337
Troy, OH 45373
"When you have eliminated the impossible, that which remains, however
improbable, m
Forward all of their port 80 stuff to a non-payment web server and they
usually come right in to pay. After 2 months I'll go repo the antenna.
Kurt Fankhauser
WAVELINC
P.O. Box 126
Bucyrus, OH 44820
419-562-6405
www.wavelinc.com
-Original Message-
From: wireless-boun...@wispa.org [mail
ssage-
From: wireless-boun...@wispa.org [mailto:wireless-boun...@wispa.org] On
Behalf Of Kurt Fankhauser
Sent: Monday, May 04, 2009 9:44 AM
To: 'WISPA General List'
Subject: Re: [WISPA] Handling Non-paying Subs
Forward all of their port 80 stuff to a non-payment web server and they
usually c
Most people get shut off a month after their bill is due.
If they say they are paying and aren't then they aren't taking you serious,
I suggest shutting them off.
You can find some collection agencies that will cost ONLY a percentage of
what they earn (read those contracts VERY carefully).
Josh
eless-boun...@wispa.org] On
Behalf Of Chuck Hogg
Sent: Monday, May 04, 2009 8:47 AM
To: WISPA General List
Subject: Re: [WISPA] Handling Non-paying Subs
Yea, we did this, and we have repo'd the equipment already. This works
for most of the users...our policy is normally 30 days as well, but
the
Just shut it off. Tell them you will not turn it back on until some
payment is made in cash or credit card.
You can also probably contact your location police department in regards
to theft of services.
-Cameron
-Original Message-
From: wireless-boun...@wispa.org [mailto:wireless-boun...
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