Hello,
I'm running OTRS 2.0.4 on a Fedora Core 2 server with perl-GD
installed via rpm. However, when I go to the statistics page I get
the following error:
Can't locate object method png via package GD::Image at /opt/
otrs//Kernel/Modules/SystemStats.pm line 330.
However rpm -qi
Jurgen de Wijs wrote:
When an agent has replied to a client with an e-mail message the
ticket becomes locked.
We have set an unlock timeout of 480 minutes (8 hours) so that when
a customer replies to a ticket that is locked it becomes unlocked.
The strange thing is that the ticket gets
Jurgen de Wijs wrote:
When an agent has replied to a client with an e-mail message the
ticket becomes locked.
We have set an unlock timeout of 480 minutes (8 hours) so that when
a customer replies to a ticket that is locked it becomes unlocked.
The strange thing is that the ticket gets
Dennis Kavadas wrote:
Yeah, i've run bin/otrs.checkModules and it's not listed
(GD::Image, that is)
I've also tried installing it manually by downloading it from cpan
and building from source, still get the same error though.
not really sure whats going on.
What OS are you running? I know
Filippo Fiorani wrote:
Whenever I log in and try to add a new user (or a new client) tough, I
get an error page with this:
ERROR: OTRS-CGI-10 Perl: 5.8.8 OS: linux Time: Tue May 8 19:35:44 2007
Message: Email address ([EMAIL PROTECTED]) not valid (invalid
[EMAIL PROTECTED] (no mail
bradis wrote:
Hello!
Dear friends,
again several stupid problems with OTRS,
used several ways to install
1. tried to use http://howtoforge.com/otrs_centos4.4
several troubles that we all knew already, but then just added repository
( in maillist were several comments ) and used
Filippo Fiorani wrote:
I've installed OTRS 2.04 with a few modules missing, see list below:
Net::LDAP ... not installed! (for directory authentication - not required)
GD ... not installed! (for stats - not required)
GD::Text ... not installed! (for stats - not required)
GD::Graph ... not
Maurice James Ny wrote:
I get this error when ever I close tickets. The tickets end up being
closed, but in a locked status. Does anyone have any ideas on why this
is happening?
*Software error:*
Unknown encoding '' at /opt/otrs//Kernel/System/Email.pm line 255
For help, please send
Mike Dent wrote:
5) How does one assign a ticket to ones self? Is the 'Lock' feature
used for this?
Yes. Idea is an agent checks a queue, finds a ticket to work on and
locks it so no one else will work on it at the same time.
6) When entering a customer on OTRS-Customer User page, how can
[EMAIL PROTECTED] wrote:
We have installed otrs 2.1.7 source(tar.gz)on Suse 10.We are facing
problem in interface.When we click on package manager in admin interface
we are receiving following error.
Software error:
Can't locate auto/LWP/UserAgent/get.al in @INC (@INC contains: ../../
Filippo Fiorani wrote:
I read in OTRS manual that using perl modules is faster than pure CGI.
OTRS always uses Perl modules. I believe you mean mod_perl (the apache
module) instead.
How can I check which one I'm using?
Once I've checked, how can I switch from either one to the other?
Check
Raphael Kouhana wrote:
My Apache2 is unable to restart after installing OTRS.
Here is the error :
Stopping httpd:[ OK ]
Starting httpd: [Tue May 15 10:17:51 2007] [error] Can't locate
Apache2/Reload.pm in @INC snip
[Tue May 15 10:17:51 2007]
Raphael Kouhana wrote:
I'm using RedHat ES 3 + httpd-2.0.46 + mod_perl-1.99_09-10.ent
What config are you talking about ?
The apache configuration for OTRS.
Nils Breunese.
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Raphael Kouhana wrote:
httpd.conf ??
it seems that this file hasn't change after installation.
You didn't tell us how you installed OTRS (.tar.gz? .rpm?), but you
might want to take a look in /etc/httpd/conf.d/.
Nils Breunese.
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Raphael Kouhana wrote:
Sorry, I installed it with rpm. Maybe I should have use the tar.gz
procedure.
Thank you anyway
Did you find the apache config for OTRS in /etc/httpd/conf.d/? Have you
tried changing Apache2::Reload to Apache::Reload?
Nils Breunese.
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Nathan Campbell wrote:
As far as I know, the system does not allow literal sub-queues, but you
can create all of those queues and using the filters and user group /
queue permissions you can accomplish this easily.
According to the docs sub queues *are* implemented: You can specify the
name
Maurice James Ny wrote:
If you are going to answer a question answer it completely or just don't say
anything. If someone asks me a question, I try my best to give a complete
answer. Maybe you are accustomed to selfishness but I'm not. I know for a
fact that the manual provided does not
Federico Zaina wrote:
2) How can I get to setup the ticket number format, other than the
standards 'Date', 'Checksum', 'Date + Checksum', etc...
I would need to have a shorter number, like a four digit number only, or
like a mmddyy1234 format, that would be 6 digits for the date and 4
digits
Jeff Shepherd wrote:
I have SpamAssassin on my mail server. Anything that scores a 6.0 or
higher is flagged as spam and ***SPAM*** gets added to the beginning
of the subject line. I have tried numerous filtering techniques,
including keeping a mail client (such as Thunderbird or MacMail)
Tobias Lütticke wrote:
I have my OTRS 2.1.6 running in debug mode and it produces a number of
error messages ever since. However, these seem not to indicate real
problems. I think.
snip
I know, may of you are fighting with functional issues, but any ideas
nonetheless?
Upgrade to the
[EMAIL PROTECTED] wrote:
I'm pretty new to this OTRS, and I can't find a way of agents adding
tickets on behalf of customers - can this be done? In order to get this
system accepted by our users, I want to use it initially as something to
log phone requests etc...
Use the 'phone ticket'
Tobias Lütticke wrote:
You mean, in addition to the other bugs I registered :-)
Sure. If the OTRS devs don't know about it and no one files a bug report
chances are it won't get fixed. :)
Nils.
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Mike McGrath wrote:
Nils Breunese (Lemonbit Internet) wrote:
Mike McGrath wrote:
My procmail test is failing. I'm on RHEL5
# cat /usr/share/doc/otrs-2.1.7/doc/test-email-1.box | perl
/var/www/otrs//bin/PostMaster.pl
Error: Config.pm No value for 'LogModule::SysLog::Facility
for not looking at the right place, or is it
really true OTRS lacks this option?
Thanks!
--
met vriendelijke groet / kind regards,
Pim Rupert
Lemonbit Internet
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Hello,
I'm running OTRS 2.0.4 on a Fedora Core 2 server with perl-GD
installed via rpm. However, when I go to the statistics page I get
the following error:
Can't locate object method png via package GD::Image at /opt/
otrs//Kernel/Modules/SystemStats.pm line 330.
However rpm -qi
Mike Pietersen wrote:
Thanks for the reply, that worked in getting the system back up and
able to log in temporarily,
However after I rebooted the box now I’m getting
“Permission denied at /opt/otrs//Kernel/System/Log.pm line 79”I’m
looking at the log file in /etc/httpd/logs/error_log and
Keith Turner wrote:
I'm looking to merge 2 tickets - do I just enter the ticket number
into the
Merge to: text box?
Yes.
What happens then - I don't want to screw up customer
data here.
Customer data won't get screwed. One ticket will just be merged with
the other.
Nils.
I wrote:
I'm running OTRS 2.0.4 on a Fedora Core 2 server with perl-GD
installed via rpm. However, when I go to the statistics page I get
the following error:
Can't locate object method png via package GD::Image at /
opt/otrs//Kernel/Modules/SystemStats.pm line 330.
My package
David Vanderpoort wrote:
Anyone using OTRS on CentOS with cPanel / WHM?
We are about to install OTRS on one of our production servers
running CentOS with cPanel.
Wondering if there is a RPM or if someone perhaps has a punchlist /
check list of issues to check prior to install or during
Björn Wiberg wrote:
I would be grateful for any insights regarding this. Many thanks in
advance!
I am not an expert in this field, but maybe also Apache's
AddDefaultCharset also has a say in this. What is that set to?
Nils.
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Jason Loven wrote:
I'm running OTRS 2.0.4 on a FreeBSD box. Things are working
basically fine except I had thought there were supposed to be
reports available. Am I just missing something? I don't see any
options to generate reports of any sort. Or to graph statistics? I
don't see any
Jason Loven wrote:
I must have a missing module then. Mine read (left to right)
Logout, Queue View, Phone-Ticket, Email-Ticket, Search,
Preferences, Customer, Bulk-Action
I have in between Search and Preferences.
Nils.
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OTRS mailing
Stephen Ritter wrote:
Heads up, there is a problem using the latest FC3 rpm on FC4 -- it
seems
the mod_perl rpm now only includes Apache2::Reload and the otrs.conf
file demands Apache::Reload.
It looks like the otrs code can handle either module, its just the
apache configuration file that
Thomas Wills:
On 01/02/06, Koning, Rene [EMAIL PROTECTED] wrote:
The syntax is 'ALTER TABLE customer_user ADD afdeling VARCHAR
(200); ' -
the problem is which tool or program do I use to add the column
and where or
how do I start it??
You need a MySQL client such as
Gordon O'Brien wrote:
I have just attempted to install OTRS on a clean Fedora Core 4
machine running apache 2 and mysql. I am quite new to Linux so
please bear with me!
The install seemed to go fine. I checked that all of the perl
modules were installed ok with otrs.checkModules and the
Gordon O'Brien wrote:
Thanks Nils - that sorted it.
I trawled through three months of the archives first but didn't
find anything.
What about these posts? Both no older than a couple of weeks:
http://www.mail-archive.com/otrs%40otrs.org/msg09564.html (24 Jan 2006)
Hello,
Today I upgraded PHP (4.4.1 - 4.4.2) and MySQL (3.23.x - 4.1.15) on
my Fedora Core 2 server and restart both the MySQL and Apache
webserver. All seems to work (I run several vhosts on this server)
except that OTRS seems to have lost it. When I go to /otrs/index.pl
the login screen
Hello,
I think it's database related somehow, but I still can't quite put my
finger on it. Connecting with elinks (a text-mode webbrowser) to OTRS
gives me a lot of Error reading from socket errors, but it also
gave me this error after trying to log in (I put x's in for a
hexidecimal
Hello all,
I thought there might be something wrong with my modules, but /opt/
otrs/bin/otrs.checkModules gives me ok for every single module.
What can I do to troubleshoot these 'Connection closed by remote
server' errors?
Nils.
I wrote:
I think it's database related somehow, but I
Hi again,
I'm seeing the same problem on another server (FC3 instead of FC2). I
used the rpm on both servers to install OTRS. Could it be that OTRS
somehow thinks I'm still running MySQL 3.23.x and therefor does not
communicate correctly with the database or something? I'd really like
Hello,
I moved my OTRS 2.0.4 install from a Fedora Core 2 to a CentOS 4.2
box yesterday. Installed a fresh 2.0.4 on the new server, stopped the
otrs service on the old one, dumped the db and recreated it on the
new server. I also copied Kernel/Config.pm over and started the otrs
service
Mike Conigliaro wrote:
can someone who has this working please post their
/etc/apache2/conf.d/otrs.conf? i've been able to get the scripts to
execute fine by adding the line:
ScriptAlias / /opt/otrs/bin/cgi-bin/
but once i do this, all the images stop working, because the next line
stops
Oliver Buckie wrote:
I have installed OTRS 2.0.4 on Debian. I can login as
[EMAIL PROTECTED] OK
and go to the Admin menu. However, as soon as I try to go to the
System,
SysConfig page, I get the following error:
cut
Software Error
Can't locate
Oliver Buckie wrote:
I ran $OTRS_Home/bin/otrs.checkModules and XML::Parser was not
installed - everything else fine. So I installed libxml-parser-
perl 2.34-4, re-ran otrs.checkModules and all OK.
That should help, yes.
I get one step further now in System, SysConfig page.. However, as
Mito Mito wrote:
In /etec/passwd change the bash for the otrs user from /bin/false
to /bin/bash
Or use the chsh (change shell) command which accomplishes the same:
chsh -s /bin/bash otrs
Nils Breunese.
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Danie Theron wrote:
I tried to access the Package Manager , gave me an error about
permissions so I ran :
./SetPermissions.sh /usr/share/otrs otrs www-data
Now I can't access ANYTHING , no Queues nothing. Please help!
The error message I'm getting is :
Error: Can't create
Jones OBrian wrote:
I have otrs running on a windows server. I've read the otrs admin
book and from that I just need to go to the C:\OTRS\otrs and edit
the fetchmailrc.dist to use my mail server and login credentials.
This is what confuses me from the instructions. You can
use
Alexander Scholler wrote:
I think that the current OTRS-implementation lacks the distinction
of incoming requests. Is it a
* incident
* service-request, especially
- change request
- request for information or education
(* problem)
(We currently bypass this missing feature by using
Alexander Scholler wrote-
Alexander Scholler wrote:
I think that the current OTRS-implementation lacks the
distinction of incoming requests. Is it a
* incident
* service-request, especially
- change request
- request for information or education
(* problem)
(We currently bypass this
BALAN, Daniel wrote:
Let's take your scenario and say we have the following queues: A, B
and C corresponding to three levels of response time 8h, 12h and 24h.
I don't think I would create queues based on levels of response time.
But then I again I don't use OTRS to differentiate between
Maistros Stelios wrote:
So far, so good. I can display and search greek text in tickets
from the
web interface without problems.
This is my problem:
I *cannot see* the greek chars that are stored in the database from
the
mysql command line.
When I do something like select from article I
Enda Nagle wrote:
I have just recently been introduced to OTRS and have just
installed it on an in-house server for managing incoming mails.
I didn't install the DNS server on the server, and am now getting
this error in the system log Can't load Net::DNS, no mx lookups
possible. The
Maistros Stelios wrote:
I just set it up and the result is the same. So far, I have tried
putty,
secure shell and the system console with the same results.
It makes me think that the problem is on the mysql side or possibly in
the way otrs stores data, but do not know where else to look.
I
Ralph Mason wrote:
We have recently set up otrs and would like to be able to forward
an incoming email to create a ticked for the original sender of the
email.
Example, customer sends an email to 'Jim' - Jim decides that this
is a support request and forward the email to a given address.
Matthew David Evens wrote:
My name is David Evens and I wanted to use the ticketing program.
It seemed to install fine; However, after I tried to close a
ticket, I get the following error:
No SASL mechanism found
at /opt/otrs/Kernel/cpan-lib/Authen/SASL.pm line 62
Is there anything
Matthew David Evens wrote:
I'm using Fedora 4. Thank you for any help.
I believe there are some issues with running OTRS on FC4. The rpm is
for FC1-FC3. I believe you need to change at least otrs.conf (search
the mailinglist archives) and possibly your SELinux settings.
Still I don't
Cody Grosskopf wrote:
Thats what i got around to thinking though i cannot get sysconfig
to work correctly. I think it could be a permission issue i get
this error when i try to use sysconfig
Traceback: ERROR: OTRS-CGI-10 Perl: 5.8.6 OS: linux Time: Wed Mar
22 09:12:23 2006
Message:
Graham Leggett wrote:
I have been trying to build v2.0.4's SRPM on a Redhat Enterprise
machine, but the RPM build process bombs out as follows:
/var/tmp/otrs-2.0.4-build/opt/otrs/bin/SetPermissions.sh: /bin/sh:
bad interpreter: Permission denied
Turns out /var/tmp was symlinked to /tmp,
Graham Leggett wrote:
On Fri, March 24, 2006 1:02 pm, Nils Breunese (Lemonbit Internet)
said:
I just used the rpm on the OTRS site for FC1-FC3. Works just fine on
CentOS 4. Guess it would work on RHEL 4 too then.
Did you build the RPM or just use the binary? My target machine is
x86_64
Tom French wrote:
I want to change the file (code) that sends the email, so I can put
The required IP or UNC name. We do not have this hosted on our
website, it is
Behind our firewall and will not be on a public IP.
So if I could find the code section that sends the email to a
customer
Nic Mertens wrote:
I was wondering if the OTRS software allows agent to send out mails
to customers on their own initiative and if these mails contain
automatically a ticketnumber?
I walked through the manuals but didn't find any info on this. I'm
looking for a trouble ticket system, not
Nic Mertens wrote:
But how do I start to setup this program on my web hosting?
I read the manual but it seems to be very complicated. Is there
someone who has any experience to install the program on a linux
hosting and wants to give me a step by step info?
Are you the system
Nic Mertens wrote:
Nils Breunese (Lemonbit Internet) schreef:
Nic Mertens wrote:
But how do I start to setup this program on my web hosting?
I read the manual but it seems to be very complicated. Is there
someone who has any experience to install the program on a linux
hosting and wants
Richard Hinkamp wrote:
Notifications are sent to agents (people using OTRS).
Auto responses are sent to customers (people sending mail to the
OTRS system).
Yes. Notifications are messages like There is a new ticket in the
Finance queue and auto responses are automatically sent messages to
Mike McGrath wrote:
When users send mail to the OTRS system, Everything gets created
fine except OTRS doesn't know who the customer is. Is there a way
to map this? Also after a ticket has been created and I change the
customer ID on the ticket, the from field in the ticket doesn't
seem
Mike McGrath wrote:
In my case all my customers are stored in an LDAP server, is it
possible the from email address isn't matching up with whats in
LDAP? For example in LDAP: [EMAIL PROTECTED] And their email
client is sending with a From of My User [EMAIL PROTECTED]?
I think I once
Corne Beerse wrote:
Christian Schoepplein wrote:
There is however 1 item I cannot find in OTRS: Every ticket
should have a 'topic' with it: A subject like item that is
selected from a pre-created list of topics.
In the end, the usage is to create statistics over these topics,
just like
Koning, Rene wrote:
We are running OTRS on windows 2003 server (since march this year)
and are using the system to manage ideas people are sending in.
Now, we want to make a second OTRS installation and use this
installation for our new helpdesk. Can I do a second installation
or is
David Ang wrote:
i am trying to upgrade my plesk on my server and get this error in
the end:
Check for components installation status
Reading system installed packages...done.
Download file plesk-8.0.0-fc2-i386.hdr.gz: 48%..100% done
Download file plesk-8.0.0-fc2-i386.hdr.gz: 26%..100% done
Igor Macedo wrote:
Probably your OTRS is installed by rpm.
If is this correct, run this command by root:
# rpm -ev otrs-2.0.4-01
This will only remove the OTRS software. The database will still be
there...
Nils Breunese.
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David Ang wrote:
Thanks for trying to help me out, im sure just deleting the /opt/
otrs folder will not solve my problem,how do i make the system
believe that otrs-2.0.x. is not already installd when i try to
upgrade my plesk?
You could uninstall it (rpm -e otrs) and then upgrade
David Ang wrote:
like i said, i didn't install otrs thru rpm, but instead using
source, configured, compiled, and make.
Hm, then I think it is very strange that the Plesk installer is
complaining about OTRS being installed. It could be checking for /opt/
otrs, but I'd think the installer
Op 21-apr-2006, om 20:37 heeft Matt Linton het volgende geschreven:
I'd like to allow multiple software groups within our single
organization to handle their own issue reporting via OTRS. Since
I don't want to manage multiple servers, and want them each to have
full administrative control
Brendan Humphreys wrote:
We've upgraded from OTRS 1.3.x and now PostMasterPOP3.pl is
occasionally falling over with this error:
Wide character in syswrite at /usr/lib/perl5/5.8.8/Net/Cmd.pm line 436
[...]
Config.pm has:
$Self-{'DefaultCharset'} = 'utf-8';
googling for this error message I
Brett Gruchow wrote:
After not getting it to run on core 4 due to what I thought was an
apache issue, I was asked to get it running on IIS windows to see
if it made any difference.
Maybe the issue described in http://lists.otrs.org/pipermail/otrs/
2006-January/010033.html ?
Nils
Tom French wrote:
Can you explain what is the Generic Agent, or how one gets to it
via the GUI.
i.e. what is the url looklike. I have been trying to see ALL the
open tickets that our agents have, and this might be the trick.
Please take a look at the documentation first:
Tom French wrote:
Thanks for the link, my questions is still not answered, and I may
not be presenting it correctly.
What agent has FULL access to see ALL the tickets that any user has
in their queue.? Or, is there a agent I can create and give them
the right to see all tickets of
Tom French wrote:
I have read the doc.s , unfortunately, it does not help me see the
tickets.
I am a user and added myself to the admin group. When I log in, I
only see the tickets assigned to myself. i.e. My Own Queue
Can you give me a procedure (short) to make sure it is correct.
When
Alexander Scholler wrote:
You have to know to right place for your Config.pm that is in use.
I did the manual source-installation, created a user OTRS with ~=/
opt/otrs, all OTRS-stuff is installed within the home directory, so
I use /opt/otrs/Kernel/Config.pm.
I don't know the
Le Minh Ngoc wrote:
I just look around for a helpdesk system and found
OTRS have alot of features. But unlucky, i can not
install it on my site yet.
Could anyone help me to install OTRS using cPanel ?
If it possible please teach me step by step.
Do you have root on the server or just a
Le Minh Ngoc wrote:
I just on cPanel hosting only.
This will be hard. The documentation assumes you have root access to
the server you're installing OTRS on. There was someone on this list
who mentioned he got it working on a shared hosting account some time
ago, but not without some
Paul Dale wrote:
That said, I want to retrieve emails that are in the TTS intact with
headers. Optimally the exact message that was fed into the system.
Is that
accessible?
What I'm doing now is using the Kernel::System::Ticket Object, but
as far as
I can see that doesn't have the
Jason Loven wrote:
What was the option that changed the character set? I’m getting
emails with funny character codes in them.
Set $Self-{'DefaultCharset'} in Kernel/Config.pm.
Nils Breunese.
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Steve Hill wrote:
When I click on the SysConfig link on the admin menu, I get:
Software error:
Can't locate object method new via package XML::Parser::Lite
at ../..//Kernel/System/XML.pm line 781.
Anyone care to hazard a guess how to fix this??
My guess is that you didn't install all
Olivier BATARD wrote:
Could you tell me how I Can use the same email address for several
customer ?
I think that would involve some serious hacking. Why would you be
able to do that?
Nils.
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Olivier BATARD wrote:
We want to centralize customers mail addresses in one mail address,
because users (150) don't have mailbox and no mailing system.
Do you have another solution ?
Kernel/Config/Defaults.pm has
$Self-{CheckEmailAddresses} = 1;
I'd put the following in your
Alan McKeown wrote:
Have started using OTRS in a limited sort of way as I am still
truggling with some details on set-up.
In the create ticket screen at the bottom there is a time units
section. What does this mean? is it hours spent?
It is whatever unit you decide to use in your
Alexander Kardailsky wrote:
Let's try one more time. ;)
Is it possible to configure otrs that I will receive to my email
address all requests that customers send through web form?
You could set up a notification for new tickets?
Nils.
___
Mamakwa M. Sefiri wrote:
I am getting funny characters on the emails send to the system.
I have put in $self -{‘DefaultChatset’}; in Config.pm, I thought
the problem will be solved.
It is DefaultCharset and you have to give the variable a value. I
have this set:
Brian Ronk wrote:
After a while away, I finally got back to working on getting OTRS
up and running. Which I do, for the most part. But, I am getting
an error right now for 2 things: SysConfig, and Package Manager
when I click on them in the Admin area. I have it running on
Ubuntu 6.06
Richard Hinkamp wrote:
A customer of us does support for multiple customers of his. Every
customer has his own queue with all the settings and e-mail
addresses etc. He wants the ticket number or hook to contain a part
of the queue name. So when someone calls and says I have ticket nr
Manish Sharma wrote:
I find my OTRS is not accepting incoming mails by itself. I have
download all my incoming mails manually using “postmasterpop3.pl -f
-d 2”
And each time I run this module I get this error message
Can't open file: 'process_id.MYI'. (errno: 145), SQL: 'SELECT
Mamakwa M. Sefiri wrote:
I am want to do backups the system everyday
I read the manual on how to back and when I run this command line
./backup.pl -d /backup/
I get an error directory:/backup
Did you create /backup? I guess not.
Nils Breunese.
Op 18-mei-2006, om 14:42 heeft Mamakwa M. Sefiri het volgende
geschreven:
I have create a folder /backup under opt/otrs/sripts and it still
gives me the error.
/backup is a folder under /, not under /opt/otrs/scripts, so what
you're trying won't work. Where to you want to backup to? To
Steve Hill wrote:
I have found that if I select Today within Calendar, it repaints
the screen with the most recently shown screen, rather than a day
display.
This may be a thinko, since Today means (to me) show me the
calendar for today (only). I went into 3-month mode and moved
ahead
Hershel Robinson wrote:
I am attempting to install OTRS on a Linux VPS (virtual private
server). I have SSH access to the server.
I downloaded otrs-2.0.4-01.i386.rpm and installed it and it worked.
Well, it claimed to have worked. Unfortunately the URL that it
provided me to continue the
Hershel Robinson wrote:
#cat /etc/*-release
Fedora Core release 2 (Tettnang)
Fedora Core release 2 (Tettnang)
Looks like Fedora Core 2 to me. :o)
Also, which rpm did you pick? If
you don't even know what OS you're running you might have picked
the wrong one.
I wrote in my last post:
Hershel Robinson wrote:
Not exactly. If you take a look at http://otrs.org/download/
you'll see that there are seven download links that serve rpms.
Which one did you pick? I hope you picked the one for Fedora Core
1,2,3 (or RH8, as it's the same rpm actually).
I used FTP to get the file
Hershel Robinson wrote:
[EMAIL PROTECTED] [/]# rm otrs-2.0.4-01.i386.rpm
rm: remove regular file `otrs-2.0.4-01.i386.rpm'? y
[EMAIL PROTECTED] [/]# rpm -e otrs
error: package otrs is not installed
[EMAIL PROTECTED] [/]# rm -rf /opt/otrs
[EMAIL PROTECTED] [/]# wget
Cody Grosskopf wrote:
Hi, I am running SuSE 9.3 with otrs 2.0.4..i am having problems
with permissions. The only way i can get the web part to work is to
make the user wwwrun and so since it the user is wwwrun i cannot
run the cron jobs and so the email part does not work. Any ideas on
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