Re: Open Window Action over Mid-Tier
Hi David, Thanks for the input I shall try both the options. 2nd option sounds more feasible, but if I need to have any On Open or On Close mapping then I have to use Dialog option itself and this doesn't have Target Location. I shall keep you posted on the same. Anesh A Kurian Email: [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] P Please do not print this email unless it is absolutely necessary. Spread environmental awareness From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of David Sanders Sent: Wednesday, April 30, 2008 4:13 PM To: arslist@ARSLIST.ORG Subject: Re: Open Window Action over Mid-Tier Hi Anesh I understand your issue. This is similar to a situation where someone has 2 sessions of the User tool running - opening a dialog on one does not prevent access to the other user tool session. I think you have 2 options: 1) Implement some sort of workflow based record locking to prevent the same record being opened twice concurrently. This will not prevent access to other browser windows, but should stop changes being made to the same record. Misi at RRR has an example of record-locking workflow 2) Try to change your application so it only uses one browser window. There is an option for Window Open actions called Target Location. If this is set to New it will open a new browser window. If it is set to Current it should re-use the current browser window. So if you change the Target Location for all your open window actions to Current, you should never have more than one browser window in use. HTH David Sanders Remedy Solution Architect Enterprise Service Suite @ Work == ARS List Award Winner 2005 Best 3rd party Remedy Application See the ESS Concepts Guide http://www.westoverconsulting.co.uk/downloads/ESS_Concepts_Guide.pdf tel +44 1494 468980 mobile +44 7710 377761 email [EMAIL PROTECTED] web http://www.westoverconsulting.co.uk http://www.westoverconsulting.co.uk/ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Anesh A Kurian Sent: Wednesday, April 30, 2008 6:46 AM To: arslist@ARSLIST.ORG Subject: Re: Open Window Action over Mid-Tier David, Sorry I missed out on some more info. Yes when the Dialog opens the parent window cannot be accessed. The scenario I have is a dialog is opened and parent form is inaccessible now, but if there is another open window opening a form from the dialog then the pervious parent form becomes accessible. This is the case I am facing a problem with. Is there any workflow or option where I can keep forms at various tree level disabled till the most recently opened form is closed. Thanks and regards, Anesh A Kurian __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are Visit our website at http://www.ubs.com This message contains confidential information and is intended only for the individual named. If you are not the named addressee you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately by e-mail if you have received this e-mail by mistake and delete this e-mail from your system. E-mails are not encrypted and cannot be guaranteed to be secure or error-free as information could be intercepted, corrupted, lost, destroyed, arrive late or incomplete, or contain viruses. The sender therefore does not accept liability for any errors or omissions in the contents of this message which arise as a result of e-mail transmission. If verification is required please request a hard-copy version. This message is provided for informational purposes and should not be construed as a solicitation or offer to buy or sell any securities or related financial instruments. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Q: Underlying Specifics - Data Connection
We've been experiencing an intermittent connection error for the past couple of years and it is something we really need to try to resolve. By intermittent, the application works great for everyone most of the time but occasionally, the following error pops up: Unable to set up a data connection, which is preventing the application from working correctly. (ARERR 9351) We're behind some firewalls and this pops up in a browser session while performing a save and/or performing a retrieval of information. Our midtier is located a couple thousand miles away from our database server and the midtier and database are set to use a specific port. Our assumption is that at that moment, there is a brief connectivity problem that causes this-especially since it appears more often at certain offsite locations that at others. We have submitted a ticket to BMC since the error guide simply adds An internal error occurred during a back channel request from the browser to the mid tier server. I'm basically looking for anyone who might have more information on what underlying problem would cause this specific message? What kind of back channel request? It is related to something specific that we could possible code around? Any ideas are appreciated. I'll be turning on all of the logs and looking for an answer but wanted to tap the combined expertise for possible remedies... ARS 7.0.1 P5 Windows Server 2003 ServletExec 5 AS Java 1.5.0_15 SQL Server 2005 Craig Carter Software Engineer, RSP ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Q: Underlying Specifics - Data Connection
Are you using Mid Tier 7.1 Patch 002? What browser are your users using? Thanks Peter Lammey ESPN MIT Technical Services Applications Management 860-766-4761 From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Craig Carter Sent: Thursday, May 01, 2008 8:34 AM To: arslist@ARSLIST.ORG Subject: Q: Underlying Specifics - Data Connection ** We've been experiencing an intermittent connection error for the past couple of years and it is something we really need to try to resolve. By intermittent, the application works great for everyone most of the time but occasionally, the following error pops up: Unable to set up a data connection, which is preventing the application from working correctly. (ARERR 9351) We're behind some firewalls and this pops up in a browser session while performing a save and/or performing a retrieval of information. Our midtier is located a couple thousand miles away from our database server and the midtier and database are set to use a specific port. Our assumption is that at that moment, there is a brief connectivity problem that causes this-especially since it appears more often at certain offsite locations that at others. We have submitted a ticket to BMC since the error guide simply adds An internal error occurred during a back channel request from the browser to the mid tier server. I'm basically looking for anyone who might have more information on what underlying problem would cause this specific message? What kind of back channel request? It is related to something specific that we could possible code around? Any ideas are appreciated. I'll be turning on all of the logs and looking for an answer but wanted to tap the combined expertise for possible remedies... ARS 7.0.1 P5 Windows Server 2003 ServletExec 5 AS Java 1.5.0_15 SQL Server 2005 Craig Carter Software Engineer, RSP __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ Please consider the environment before printing this e-mail. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Q: Underlying Specifics - Data Connection
Using Midtier v7.0.1 P5 as listed below (database and midtier on same version). Majority of users are using Internet Explorer 7. The additional info in the error guide seems to indicate a problem between the user's web browser and the midtier and not between the midtier and database. I'm having them clear their cache, cookies, forms, etc, and checking their Java settings and Objects. Craig Carter Software Engineer, RSP From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Lammey, Peter A. Sent: Thursday, May 01, 2008 6:42 AM To: arslist@ARSLIST.ORG Subject: Re: Q: Underlying Specifics - Data Connection Are you using Mid Tier 7.1 Patch 002? What browser are your users using? Thanks Peter Lammey ESPN MIT Technical Services Applications Management 860-766-4761 From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Craig Carter Sent: Thursday, May 01, 2008 8:34 AM To: arslist@ARSLIST.ORG Subject: Q: Underlying Specifics - Data Connection ** We've been experiencing an intermittent connection error for the past couple of years and it is something we really need to try to resolve. By intermittent, the application works great for everyone most of the time but occasionally, the following error pops up: Unable to set up a data connection, which is preventing the application from working correctly. (ARERR 9351) We're behind some firewalls and this pops up in a browser session while performing a save and/or performing a retrieval of information. Our midtier is located a couple thousand miles away from our database server and the midtier and database are set to use a specific port. Our assumption is that at that moment, there is a brief connectivity problem that causes this-especially since it appears more often at certain offsite locations that at others. We have submitted a ticket to BMC since the error guide simply adds An internal error occurred during a back channel request from the browser to the mid tier server. I'm basically looking for anyone who might have more information on what underlying problem would cause this specific message? What kind of back channel request? It is related to something specific that we could possible code around? Any ideas are appreciated. I'll be turning on all of the logs and looking for an answer but wanted to tap the combined expertise for possible remedies... ARS 7.0.1 P5 Windows Server 2003 ServletExec 5 AS Java 1.5.0_15 SQL Server 2005 Craig Carter Software Engineer, RSP __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ Please consider the environment before printing this e-mail. __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Timezone info in date/time fields
No, because the date and time are displayed in the timezone of the person viewing the data. i.e. A person viewing the diary data in New York would see (assuming a 5 hour offset from your GMT examle ;) 04/10/2008 9:36:20 AR_ESCALATOR A person in Chicago would see 04/10/2008 8:36:20 AR_ESCALATOR Fred From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Parij, Arkadi (Arkadi) Sent: Wednesday, April 30, 2008 6:27 PM To: arslist@ARSLIST.ORG Subject: Timezone info in date/time fields Hi All, Is there a way to configure WUT to set the date/time format to include the timezone information? For example, currently the timestamp and user name in a Diary field are displayed as follows: 04/10/2008 14:36:20 AR_ESCALATOR The preferred format would be: 04/10/2008 14:36:20 GMT AR_ESCALATOR Thanks. Arkadi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Crystal Report error on particular form and particular PC
Hi Susan, Thank you for your reply. To answer your questions: Re:What version of Crystal are the reports created in? 9 Re: Did you recently upgrade from a lower version of ARS? Not quite a year ago we upgraded from 6.3 to 7.1 Re:What kind of a/l action are you using to initiate the reports, macro or open window? Open Window. Re: In tools/options/advanced do you have ODBC user Underscores checked? Yes Re: Is the ODBC driver configured for ARS? Yes. (Reports for other forms display OK.) Re: Have you cleared cache? We cleared the cache for the IT:Request form. There isn't any cache for the reports. Re: On the c drive in common files there is a business object folder that needs to be cleared (would have to check my notes, sorry for vagueness). We don't have a C:\Common Files folder, but please tell us more. This could be the problem. Thanks again, Dwayne Original message Date: Wed, 30 Apr 2008 15:41:14 -0500 From: Susan Palmer [EMAIL PROTECTED] Subject: Re: Crystal Report error on particular form and particular PC To: arslist@ARSLIST.ORG ** Hi Dwayne, What version of Crystal are the reports created in? Did you recently upgrade from a lower version of ARS? What kind of a/l action are you using to initiate the reports, macro or open window? In tools/options/advanced do you have ODBC user Underscores checked? Is the ODBC driver configured for ARS? Have you cleared cache? On the c drive in common files there is a business object folder that needs to be cleared (would have to check my notes, sorry for vagueness). We have this and similar problem periodically. For a while it was rampant. Personally I believe it is ODBC related since the installation of some little non-related tool we use can cause running CR to act up like this. Sorry if this email is a little disjointed, I've been writing it for hours, word by word, interruption by interruption. Susan On Wed, Apr 30, 2008 at 12:26 PM, Dwayne Martin [EMAIL PROTECTED] wrote: Dear List, We have a form (IT:Request) with two buttons, each of which calls an Active Link, which launches a Crystal Report stored in the Report form. On one of our PCs, if someone, it doesn't matter who, clicks one of these buttons they get: An unknown error occurred while generating the Crystal Report. 0x80047r41 – Unknown Database Connection Error [ARERR 1904] If they click a similar button on another form the report displays OK. If they go to another computer even the IT:Request reports display OK. The WUT configuration and version are the same as on other computers. I couldn't find anything in Support KB about ARERR 1904. The user can display the reports from Mid-Tier launched from her computer. Any idea what might be going on? (ARS and WUT 7.1, RH Linux server, Oracle 10.2 db) Dwayne Martin James Madison University __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___
Re: Q: Underlying Specifics - Data Connection
Is all this running on one server or do you have multiple Servlet Exec servers or IIS Servers? Are you running anything like this: Web Server A Servlet Exec A Firewall --Load Balancer-- Firewall --Load Balander Web Server B Servlet Exec B If you do Web Server A could have a session to Servlet Exec A and then magically switch to B in the middle of a transaction and cause this error to occur. If I understand right this error has to do with the connectivity between the Web Server and the JSP Engine whatever that might be (in your case it is Servlet Exec). There may be a timeout setting on your web server that is causing this issue to occur. If you connect directly to Servlet Exec then you probably won't get this error. I am assuming you are running Apache or IIS for you web server ... so it may be a timeout setting on the connection between the web server and servlet exec. Hope that helps ... Thanks, Sean From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Craig Carter Sent: Thursday, May 01, 2008 8:34 AM To: arslist@ARSLIST.ORG Subject: Q: Underlying Specifics - Data Connection ** We've been experiencing an intermittent connection error for the past couple of years and it is something we really need to try to resolve. By intermittent, the application works great for everyone most of the time but occasionally, the following error pops up: Unable to set up a data connection, which is preventing the application from working correctly. (ARERR 9351) We're behind some firewalls and this pops up in a browser session while performing a save and/or performing a retrieval of information. Our midtier is located a couple thousand miles away from our database server and the midtier and database are set to use a specific port. Our assumption is that at that moment, there is a brief connectivity problem that causes this-especially since it appears more often at certain offsite locations that at others. We have submitted a ticket to BMC since the error guide simply adds An internal error occurred during a back channel request from the browser to the mid tier server. I'm basically looking for anyone who might have more information on what underlying problem would cause this specific message? What kind of back channel request? It is related to something specific that we could possible code around? Any ideas are appreciated. I'll be turning on all of the logs and looking for an answer but wanted to tap the combined expertise for possible remedies... ARS 7.0.1 P5 Windows Server 2003 ServletExec 5 AS Java 1.5.0_15 SQL Server 2005 Craig Carter Software Engineer, RSP __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: V7 ARDBC Vendor form LDAP query
Mark, When I cahnge the port to 3268, the ARSYS.ARDBC.LDAP Available Vendor Name is no longer in the list and I'm not able to select a vendor table. I'm basically in the need for help in writing the specific LDAP query that will pull a list of all domain users from each of the domains in the forest. Regards, Ben Walters, Mark [EMAIL PROTECTED] Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 04/30/2008 09:15 AM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: V7 ARDBC Vendor form LDAP query ** This should work but you will need to use the global catalog port (3268 IIRC) rather than the default LDAP port (389). Also, when specifying the BaseDN in the plugin config form, start with a specific user and modify it via the vendor form properties later. If you just point to the root of the tree you’ll probably get a timeout when trying to create the vendor form as the plugin trawls the LDAP server collecting data. Mark From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Benjamin Trimmer Sent: 30 April 2008 14:29 To: arslist@ARSLIST.ORG Subject: V7 ARDBC Vendor form LDAP query ** Listers, I am working on a Actice Directory integration where I need to pull user's (people) data from AD. The environment that I am in is a forest with 4 domains. I wanteto make a connection the the forest level AD server, and get the information from the domains below. I am having issues writing the correct LDAP query. Is there anyone who can be of assistance on this? Regards, Ben Trimmer * * * * * * * * * * * * * * * * * * * * * * * * * IMPORTANT NOTICE* * * * * * * * * * * * * * * * * * * * * * * * * Unless otherwise indicated or obvious from the nature of the transmittal, the information contained in this email message is CONFIDENTIAL information intended for the use of the individual or entity named herein. If the reader of this message is not the intended recipient, or the employee or agent responsible to deliver it to the intended recipient, you are hereby notified that any dissemination, distribution or copying of this communication is strictly prohibited. If you have received this communication in error, please immediately notify the sender using the above contact information or by return email and delete this message and any copies from your computer system. Thank you. __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___
Re: Q: Underlying Specifics - Data Connection
Thanks for the response Sean, We are not running any load balancers. We have two configurations but the error occurs on both: Web Server A (IIS 6, asp pages) Web Server B (IIS 6, ServletExec, Midtier) Firewall Database Server Web Server A (IIS 6, asp pages, ServletExec, Midtier) Firewall Database Server This occurs even in the second example where everything resides on the same web server. I don't believe the firewall is a problem since both of these configurations work fine for the majority of people. They will be using only one of the above during their session (no crossover). The Remedy forms are running inside of iframes within asp wrapper pages so people access the web site pages via IIS and those asp pages call the Remedy content either via direct ViewFormServlet calls or jsp redirect files within the iframes. It may be a problem between IIS and ServletExec though and it gives me something else to look at. I may also have to consider testing with a different Servlet. I'm not sure I understand what you mean by connecting directly to ServletExec since it resides within IIS on the default site? I'm no IIS expert so any recommendations on what settings to look at/tweak would be helpful. Craig Carter Software Engineer, RSP From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Garrison, Sean (Norcross) Sent: Thursday, May 01, 2008 7:33 AM To: arslist@ARSLIST.ORG Subject: Re: Q: Underlying Specifics - Data Connection Is all this running on one server or do you have multiple Servlet Exec servers or IIS Servers? Are you running anything like this: Web Server A Servlet Exec A Firewall --Load Balancer-- Firewall --Load Balander Web Server B Servlet Exec B If you do Web Server A could have a session to Servlet Exec A and then magically switch to B in the middle of a transaction and cause this error to occur. If I understand right this error has to do with the connectivity between the Web Server and the JSP Engine whatever that might be (in your case it is Servlet Exec). There may be a timeout setting on your web server that is causing this issue to occur. If you connect directly to Servlet Exec then you probably won't get this error. I am assuming you are running Apache or IIS for you web server ... so it may be a timeout setting on the connection between the web server and servlet exec. Hope that helps ... Thanks, Sean From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Craig Carter Sent: Thursday, May 01, 2008 8:34 AM To: arslist@ARSLIST.ORG Subject: Q: Underlying Specifics - Data Connection ** We've been experiencing an intermittent connection error for the past couple of years and it is something we really need to try to resolve. By intermittent, the application works great for everyone most of the time but occasionally, the following error pops up: Unable to set up a data connection, which is preventing the application from working correctly. (ARERR 9351) We're behind some firewalls and this pops up in a browser session while performing a save and/or performing a retrieval of information. Our midtier is located a couple thousand miles away from our database server and the midtier and database are set to use a specific port. Our assumption is that at that moment, there is a brief connectivity problem that causes this-especially since it appears more often at certain offsite locations that at others. We have submitted a ticket to BMC since the error guide simply adds An internal error occurred during a back channel request from the browser to the mid tier server. I'm basically looking for anyone who might have more information on what underlying problem would cause this specific message? What kind of back channel request? It is related to something specific that we could possible code around? Any ideas are appreciated. I'll be turning on all of the logs and looking for an answer but wanted to tap the combined expertise for possible remedies... ARS 7.0.1 P5 Windows Server 2003 ServletExec 5 AS Java 1.5.0_15 SQL Server 2005 Craig Carter Software Engineer, RSP __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Q: Underlying Specifics - Data Connection
Also, anything that blocks an http request to servlet x will cause this error. I've seen this happen when an xss plugin on the web server disallowed certain requests. Axton Grams On Thu, May 1, 2008 at 9:33 AM, Garrison, Sean (Norcross) [EMAIL PROTECTED] wrote: ** Is all this running on one server or do you have multiple Servlet Exec servers or IIS Servers? Are you running anything like this: Web Server A Servlet Exec A Firewall --Load Balancer-- Firewall --Load Balander Web Server B Servlet Exec B If you do Web Server A could have a session to Servlet Exec A and then magically switch to B in the middle of a transaction and cause this error to occur. If I understand right this error has to do with the connectivity between the Web Server and the JSP Engine whatever that might be (in your case it is Servlet Exec). There may be a timeout setting on your web server that is causing this issue to occur. If you connect directly to Servlet Exec then you probably won't get this error. I am assuming you are running Apache or IIS for you web server … so it may be a timeout setting on the connection between the web server and servlet exec. Hope that helps … Thanks, Sean From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Craig Carter Sent: Thursday, May 01, 2008 8:34 AM To: arslist@ARSLIST.ORG Subject: Q: Underlying Specifics - Data Connection ** We've been experiencing an intermittent connection error for the past couple of years and it is something we really need to try to resolve. By intermittent, the application works great for everyone most of the time but occasionally, the following error pops up: Unable to set up a data connection, which is preventing the application from working correctly. (ARERR 9351) We're behind some firewalls and this pops up in a browser session while performing a save and/or performing a retrieval of information. Our midtier is located a couple thousand miles away from our database server and the midtier and database are set to use a specific port. Our assumption is that at that moment, there is a brief connectivity problem that causes this—especially since it appears more often at certain offsite locations that at others. We have submitted a ticket to BMC since the error guide simply adds An internal error occurred during a back channel request from the browser to the mid tier server. I'm basically looking for anyone who might have more information on what underlying problem would cause this specific message? What kind of back channel request? It is related to something specific that we could possible code around? Any ideas are appreciated. I'll be turning on all of the logs and looking for an answer but wanted to tap the combined expertise for possible remedies… ARS 7.0.1 P5 Windows Server 2003 ServletExec 5 AS Java 1.5.0_15 SQL Server 2005 Craig Carter Software Engineer, RSP __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Q: Underlying Specifics - Data Connection
Hi Axton, This is actually all https and the web site is anonymous access (standard IUSR account) so ServletExec should be available to any request. Wouldn't all requests to ServletExec come through using the standard https protocol? Craig Carter -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Axton Sent: Thursday, May 01, 2008 8:13 AM To: arslist@ARSLIST.ORG Subject: Re: Q: Underlying Specifics - Data Connection Also, anything that blocks an http request to servlet x will cause this error. I've seen this happen when an xss plugin on the web server disallowed certain requests. Axton Grams On Thu, May 1, 2008 at 9:33 AM, Garrison, Sean (Norcross) [EMAIL PROTECTED] wrote: ** Is all this running on one server or do you have multiple Servlet Exec servers or IIS Servers? Are you running anything like this: Web Server A Servlet Exec A Firewall --Load Balancer-- Firewall --Load Balander Web Server B Servlet Exec B If you do Web Server A could have a session to Servlet Exec A and then magically switch to B in the middle of a transaction and cause this error to occur. If I understand right this error has to do with the connectivity between the Web Server and the JSP Engine whatever that might be (in your case it is Servlet Exec). There may be a timeout setting on your web server that is causing this issue to occur. If you connect directly to Servlet Exec then you probably won't get this error. I am assuming you are running Apache or IIS for you web server ... so it may be a timeout setting on the connection between the web server and servlet exec. Hope that helps ... Thanks, Sean From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Craig Carter Sent: Thursday, May 01, 2008 8:34 AM To: arslist@ARSLIST.ORG Subject: Q: Underlying Specifics - Data Connection ** We've been experiencing an intermittent connection error for the past couple of years and it is something we really need to try to resolve. By intermittent, the application works great for everyone most of the time but occasionally, the following error pops up: Unable to set up a data connection, which is preventing the application from working correctly. (ARERR 9351) We're behind some firewalls and this pops up in a browser session while performing a save and/or performing a retrieval of information. Our midtier is located a couple thousand miles away from our database server and the midtier and database are set to use a specific port. Our assumption is that at that moment, there is a brief connectivity problem that causes this-especially since it appears more often at certain offsite locations that at others. We have submitted a ticket to BMC since the error guide simply adds An internal error occurred during a back channel request from the browser to the mid tier server. I'm basically looking for anyone who might have more information on what underlying problem would cause this specific message? What kind of back channel request? It is related to something specific that we could possible code around? Any ideas are appreciated. I'll be turning on all of the logs and looking for an answer but wanted to tap the combined expertise for possible remedies... ARS 7.0.1 P5 Windows Server 2003 ServletExec 5 AS Java 1.5.0_15 SQL Server 2005 Craig Carter Software Engineer, RSP __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Underlying Specifics - Data Connection
Craig, I was receiving this error in a very specific repeatable situation on 7.1 (no patch) when pulling up a search menu with 2k records in it, it worked fine in the client, but Mid-Tier gave this error when we tried to open the menu. Support had me turn on servlet logs in the mid-tier config and found errors when calling a specific servlet, etc, etc, blah blah, they eventually provided Patch 2 (server, not mid-tier) that 'fixed' this issue, but by then I had engineered around the problem, so I haven't experienced it since, I doubt that it's your issue, but thought I would chime in..:) _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Craig Carter Sent: Thursday, May 01, 2008 6:34 AM To: arslist@ARSLIST.ORG Subject: Q: Underlying Specifics - Data Connection ** We've been experiencing an intermittent connection error for the past couple of years and it is something we really need to try to resolve. By intermittent, the application works great for everyone most of the time but occasionally, the following error pops up: Unable to set up a data connection, which is preventing the application from working correctly. (ARERR 9351) We're behind some firewalls and this pops up in a browser session while performing a save and/or performing a retrieval of information. Our midtier is located a couple thousand miles away from our database server and the midtier and database are set to use a specific port. Our assumption is that at that moment, there is a brief connectivity problem that causes this-especially since it appears more often at certain offsite locations that at others. We have submitted a ticket to BMC since the error guide simply adds An internal error occurred during a back channel request from the browser to the mid tier server. I'm basically looking for anyone who might have more information on what underlying problem would cause this specific message? What kind of back channel request? It is related to something specific that we could possible code around? Any ideas are appreciated. I'll be turning on all of the logs and looking for an answer but wanted to tap the combined expertise for possible remedies. ARS 7.0.1 P5 Windows Server 2003 ServletExec 5 AS Java 1.5.0_15 SQL Server 2005 Craig Carter Software Engineer, RSP __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Q: Underlying Specifics - Data Connection
Protocol is irrelevant in the case I mentioned as the xss checker I had this experience with checked the url, not the content itself. the environment I worked with was very different (iPlanet, WebSphere, SSO via netegrity, load balanced mid-tier servers, solaris, etc.). The important point to note is anything that sits between the client and whatever services the request can interrupt the request: - web server - web server plugins (security plugins, etc.) - servlet container plugins (isapi plugin, etc.) - servlet container Chances are something in the stack is failing and/or blocking the request. Somewhere in the logs for each piece in the stack should provide the source of the problem. There is some limited debugging you can do from the client side for these types of things. Firebug for Firefox and Fiddler for IE come to mind. These can at least point you in a direction to chase. Axton Grams On Thu, May 1, 2008 at 10:27 AM, Craig Carter [EMAIL PROTECTED] wrote: Hi Axton, This is actually all https and the web site is anonymous access (standard IUSR account) so ServletExec should be available to any request. Wouldn't all requests to ServletExec come through using the standard https protocol? Craig Carter -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Axton Sent: Thursday, May 01, 2008 8:13 AM To: arslist@ARSLIST.ORG Subject: Re: Q: Underlying Specifics - Data Connection Also, anything that blocks an http request to servlet x will cause this error. I've seen this happen when an xss plugin on the web server disallowed certain requests. Axton Grams On Thu, May 1, 2008 at 9:33 AM, Garrison, Sean (Norcross) [EMAIL PROTECTED] wrote: ** Is all this running on one server or do you have multiple Servlet Exec servers or IIS Servers? Are you running anything like this: Web Server A Servlet Exec A Firewall --Load Balancer-- Firewall --Load Balander Web Server B Servlet Exec B If you do Web Server A could have a session to Servlet Exec A and then magically switch to B in the middle of a transaction and cause this error to occur. If I understand right this error has to do with the connectivity between the Web Server and the JSP Engine whatever that might be (in your case it is Servlet Exec). There may be a timeout setting on your web server that is causing this issue to occur. If you connect directly to Servlet Exec then you probably won't get this error. I am assuming you are running Apache or IIS for you web server ... so it may be a timeout setting on the connection between the web server and servlet exec. Hope that helps ... Thanks, Sean From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Craig Carter Sent: Thursday, May 01, 2008 8:34 AM To: arslist@ARSLIST.ORG Subject: Q: Underlying Specifics - Data Connection ** We've been experiencing an intermittent connection error for the past couple of years and it is something we really need to try to resolve. By intermittent, the application works great for everyone most of the time but occasionally, the following error pops up: Unable to set up a data connection, which is preventing the application from working correctly. (ARERR 9351) We're behind some firewalls and this pops up in a browser session while performing a save and/or performing a retrieval of information. Our midtier is located a couple thousand miles away from our database server and the midtier and database are set to use a specific port. Our assumption is that at that moment, there is a brief connectivity problem that causes this-especially since it appears more often at certain offsite locations that at others. We have submitted a ticket to BMC since the error guide simply adds An internal error occurred during a back channel request from the browser to the mid tier server. I'm basically looking for anyone who might have more information on what underlying problem would cause this specific message? What kind of back channel request? It is related to something specific that we could possible code around? Any ideas are appreciated. I'll be turning on all of the logs and looking for an answer but wanted to tap the combined expertise for possible remedies... ARS 7.0.1 P5 Windows Server 2003 ServletExec 5 AS Java 1.5.0_15 SQL Server 2005 Craig Carter Software Engineer, RSP
Re: V7 ARDBC Vendor form LDAP query
What do you have as your Base DN for Discovery? If this is too general you may find the plugin times out and will not be available. Set this to something very specific – the full DN of a user for example. Once you have created the vendor form you can change the base DN via the form properties vendor information tab. Mark From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Benjamin Trimmer Sent: 01 May 2008 14:40 To: arslist@ARSLIST.ORG Subject: Re: V7 ARDBC Vendor form LDAP query Mark, When I cahnge the port to 3268, the ARSYS.ARDBC.LDAP Available Vendor Name is no longer in the list and I'm not able to select a vendor table. I'm basically in the need for help in writing the specific LDAP query that will pull a list of all domain users from each of the domains in the forest. Regards, Ben Walters, Mark [EMAIL PROTECTED] Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 04/30/2008 09:15 AM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: V7 ARDBC Vendor form LDAP query ** This should work but you will need to use the global catalog port (3268 IIRC) rather than the default LDAP port (389). Also, when specifying the BaseDN in the plugin config form, start with a specific user and modify it via the vendor form properties later. If you just point to the root of the tree you’ll probably get a timeout when trying to create the vendor form as the plugin trawls the LDAP server collecting data. Mark From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Benjamin Trimmer Sent: 30 April 2008 14:29 To: arslist@ARSLIST.ORG Subject: V7 ARDBC Vendor form LDAP query ** Listers, I am working on a Actice Directory integration where I need to pull user's (people) data from AD. The environment that I am in is a forest with 4 domains. I wanteto make a connection the the forest level AD server, and get the information from the domains below. I am having issues writing the correct LDAP query. Is there anyone who can be of assistance on this? Regards, Ben Trimmer * * * * * * * * * * * * * * * * * * * * * * * * * IMPORTANT NOTICE* * * * * * * * * * * * * * * * * * * * * * * * * Unless otherwise indicated or obvious from the nature of the transmittal, the information contained in this email message is CONFIDENTIAL information intended for the use of the individual or entity named herein. If the reader of this message is not the intended recipient, or the employee or agent responsible to deliver it to the intended recipient, you are hereby notified that any dissemination, distribution or copying of this communication is strictly prohibited. If you have received this communication in error, please immediately notify the sender using the above contact information or by return email and delete this message and any copies from your computer system. Thank you. __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___
Escalations crashing server....
Hi Guys I am having some problems with escalations calling web services As soon as they are enabled they crash arserverd!!! Running :- ARS 6.3 patch 23 AIX5.3 Oracle 9.2 This escalation is calling an external (to the company lan) web service but I am having a similar problem with another one calling an internally hosted service. Initially I thought it was all Escalations but have narrowed it down to those that are either calling a web service directly or setting a flag for a filter to call a web service. This is happening on a new server that was cloned - I have had some issues with this anyway I have run every single log I can think of but still found nothing Where else can I look? Anyone got any ideas please? Cheers Mark Rushton IBM Global Services Remedy Engineering Development Team Unless stated otherwise above: IBM United Kingdom Limited - Registered in England and Wales with number 741598. Registered office: PO Box 41, North Harbour, Portsmouth, Hampshire PO6 3AU ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Underlying Specifics - Data Connection
Thanks-I was just getting ready to turn max logging on and see what I could find. I can't duplicate it myself so I have to rely on someone else to run the test each time I tweak something. We don't have any large menus but there are some queries happening to pull back the request id, etc. The weird thing is this only happens to some of the people some of the time and works perfectly fine for others using the same exact workflow and forms (including me) which makes it real hard to nail down. Craig Carter From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of LJ Longwing Sent: Thursday, May 01, 2008 8:40 AM To: arslist@ARSLIST.ORG Subject: Re: Underlying Specifics - Data Connection Craig, I was receiving this error in a very specific repeatable situation on 7.1 (no patch) when pulling up a search menu with 2k records in it, it worked fine in the client, but Mid-Tier gave this error when we tried to open the menu. Support had me turn on servlet logs in the mid-tier config and found errors when calling a specific servlet, etc, etc, blah blah, they eventually provided Patch 2 (server, not mid-tier) that 'fixed' this issue, but by then I had engineered around the problem, so I haven't experienced it since, I doubt that it's your issue, but thought I would chime in..:) From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Craig Carter Sent: Thursday, May 01, 2008 6:34 AM To: arslist@ARSLIST.ORG Subject: Q: Underlying Specifics - Data Connection ** We've been experiencing an intermittent connection error for the past couple of years and it is something we really need to try to resolve. By intermittent, the application works great for everyone most of the time but occasionally, the following error pops up: Unable to set up a data connection, which is preventing the application from working correctly. (ARERR 9351) We're behind some firewalls and this pops up in a browser session while performing a save and/or performing a retrieval of information. Our midtier is located a couple thousand miles away from our database server and the midtier and database are set to use a specific port. Our assumption is that at that moment, there is a brief connectivity problem that causes this-especially since it appears more often at certain offsite locations that at others. We have submitted a ticket to BMC since the error guide simply adds An internal error occurred during a back channel request from the browser to the mid tier server. I'm basically looking for anyone who might have more information on what underlying problem would cause this specific message? What kind of back channel request? It is related to something specific that we could possible code around? Any ideas are appreciated. I'll be turning on all of the logs and looking for an answer but wanted to tap the combined expertise for possible remedies... ARS 7.0.1 P5 Windows Server 2003 ServletExec 5 AS Java 1.5.0_15 SQL Server 2005 Craig Carter Software Engineer, RSP __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Crystal Report error on particular form and particular PC
Hi Dwayne, We had numerous people in the same situation as you did. And it wasn't across the board, they could run some reports but not others. To me it seemed that a report with subreports caused more problems but that wasn't consistent either. We upgraded from 5.1.2 so we had many a/l buttons that still ran on a macro and that appears to be a problem so we've had to change the workflow to open window strategy. Even after we get the user working, periodically they start getting the errors again. I believe it is ODBC related. And it is generally after an application has been installed so there must be some .dll overlap. Although I cannot prove that theory out, we'll go with intuition. When we have a user like that we do a removal of the C:\Program Files\Common Files\Business Objects folder, clearing of all cache files (we have a cool little program that does it that our new support provider TuringSMI provided), complete uninstall / reboot / install, reconfigure the ODBC, make sure all options are chosen correctly etc. and then it generally will work. (well until the next time) I had a ticket with bmc and that went no where. After months of logging, hoop jumping, doing it over and over on webex, the best they could recommend was switching from macro to open window a/l's. Sort of works but was not a total fix. I hope some of this info helps, feel free to ask questions, I may have forgotten something. Susan On Thu, May 1, 2008 at 8:21 AM, Dwayne Martin [EMAIL PROTECTED] wrote: Hi Susan, Thank you for your reply. To answer your questions: Re:What version of Crystal are the reports created in? 9 Re: Did you recently upgrade from a lower version of ARS? Not quite a year ago we upgraded from 6.3 to 7.1 Re:What kind of a/l action are you using to initiate the reports, macro or open window? Open Window. Re: In tools/options/advanced do you have ODBC user Underscores checked? Yes Re: Is the ODBC driver configured for ARS? Yes. (Reports for other forms display OK.) Re: Have you cleared cache? We cleared the cache for the IT:Request form. There isn't any cache for the reports. Re: On the c drive in common files there is a business object folder that needs to be cleared (would have to check my notes, sorry for vagueness). We don't have a C:\Common Files folder, but please tell us more. This could be the problem. Thanks again, Dwayne Original message Date: Wed, 30 Apr 2008 15:41:14 -0500 From: Susan Palmer [EMAIL PROTECTED] Subject: Re: Crystal Report error on particular form and particular PC To: arslist@ARSLIST.ORG ** Hi Dwayne, What version of Crystal are the reports created in? Did you recently upgrade from a lower version of ARS? What kind of a/l action are you using to initiate the reports, macro or open window? In tools/options/advanced do you have ODBC user Underscores checked? Is the ODBC driver configured for ARS? Have you cleared cache? On the c drive in common files there is a business object folder that needs to be cleared (would have to check my notes, sorry for vagueness). We have this and similar problem periodically. For a while it was rampant. Personally I believe it is ODBC related since the installation of some little non-related tool we use can cause running CR to act up like this. Sorry if this email is a little disjointed, I've been writing it for hours, word by word, interruption by interruption. Susan On Wed, Apr 30, 2008 at 12:26 PM, Dwayne Martin [EMAIL PROTECTED] wrote: Dear List, We have a form (IT:Request) with two buttons, each of which calls an Active Link, which launches a Crystal Report stored in the Report form. On one of our PCs, if someone, it doesn't matter who, clicks one of these buttons they get: An unknown error occurred while generating the Crystal Report. 0x80047r41 – Unknown Database Connection Error [ARERR 1904] If they click a similar button on another form the report displays OK. If they go to another computer even the IT:Request reports display OK. The WUT configuration and version are the same as on other computers. I couldn't find anything in Support KB about ARERR 1904. The user can display the reports from Mid-Tier launched from her computer. Any idea what might be going on? (ARS and WUT 7.1, RH Linux server, Oracle 10.2 db) Dwayne Martin James Madison University __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Underlying Specifics - Data Connection
I guess the point I was trying to make, but did a bad job of it was that the error occurred as a result of an error with communication between the Mid-Tier and the Remedy server, and the mid-tier logs showed the error...:) _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Craig Carter Sent: Thursday, May 01, 2008 8:52 AM To: arslist@ARSLIST.ORG Subject: Re: Underlying Specifics - Data Connection ** Thanks-I was just getting ready to turn max logging on and see what I could find. I can't duplicate it myself so I have to rely on someone else to run the test each time I tweak something. We don't have any large menus but there are some queries happening to pull back the request id, etc. The weird thing is this only happens to some of the people some of the time and works perfectly fine for others using the same exact workflow and forms (including me) which makes it real hard to nail down. Craig Carter _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of LJ Longwing Sent: Thursday, May 01, 2008 8:40 AM To: arslist@ARSLIST.ORG Subject: Re: Underlying Specifics - Data Connection Craig, I was receiving this error in a very specific repeatable situation on 7.1 (no patch) when pulling up a search menu with 2k records in it, it worked fine in the client, but Mid-Tier gave this error when we tried to open the menu. Support had me turn on servlet logs in the mid-tier config and found errors when calling a specific servlet, etc, etc, blah blah, they eventually provided Patch 2 (server, not mid-tier) that 'fixed' this issue, but by then I had engineered around the problem, so I haven't experienced it since, I doubt that it's your issue, but thought I would chime in..:) _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Craig Carter Sent: Thursday, May 01, 2008 6:34 AM To: arslist@ARSLIST.ORG Subject: Q: Underlying Specifics - Data Connection ** We've been experiencing an intermittent connection error for the past couple of years and it is something we really need to try to resolve. By intermittent, the application works great for everyone most of the time but occasionally, the following error pops up: Unable to set up a data connection, which is preventing the application from working correctly. (ARERR 9351) We're behind some firewalls and this pops up in a browser session while performing a save and/or performing a retrieval of information. Our midtier is located a couple thousand miles away from our database server and the midtier and database are set to use a specific port. Our assumption is that at that moment, there is a brief connectivity problem that causes this-especially since it appears more often at certain offsite locations that at others. We have submitted a ticket to BMC since the error guide simply adds An internal error occurred during a back channel request from the browser to the mid tier server. I'm basically looking for anyone who might have more information on what underlying problem would cause this specific message? What kind of back channel request? It is related to something specific that we could possible code around? Any ideas are appreciated. I'll be turning on all of the logs and looking for an answer but wanted to tap the combined expertise for possible remedies. ARS 7.0.1 P5 Windows Server 2003 ServletExec 5 AS Java 1.5.0_15 SQL Server 2005 Craig Carter Software Engineer, RSP __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Escalations crashing server....
On the Escalations that just set a flag... What happens if you set the flag in the User Tool (With all logs on in the User Tool)? Fred From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Mark Rushton Sent: Thursday, May 01, 2008 9:51 AM To: arslist@ARSLIST.ORG Subject: Escalations crashing server Hi Guys I am having some problems with escalations calling web services As soon as they are enabled they crash arserverd!!! Running :- ARS 6.3 patch 23 AIX5.3 Oracle 9.2 This escalation is calling an external (to the company lan) web service but I am having a similar problem with another one calling an internally hosted service. Initially I thought it was all Escalations but have narrowed it down to those that are either calling a web service directly or setting a flag for a filter to call a web service. This is happening on a new server that was cloned - I have had some issues with this anyway I have run every single log I can think of but still found nothing Where else can I look? Anyone got any ideas please? Cheers Mark Rushton IBM Global Services Remedy Engineering Development Team ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Underlying Specifics - Data Connection
We also experienced this error when we were having slow database response times for some things. I have not seen it since we corrected the performance problems. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of LJ Longwing Sent: Thursday, May 01, 2008 10:09 AM To: arslist@ARSLIST.ORG Subject: Re: Underlying Specifics - Data Connection ** I guess the point I was trying to make, but did a bad job of it was that the error occurred as a result of an error with communication between the Mid-Tier and the Remedy server, and the mid-tier logs showed the error...:) From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Craig Carter Sent: Thursday, May 01, 2008 8:52 AM To: arslist@ARSLIST.ORG Subject: Re: Underlying Specifics - Data Connection ** Thanks-I was just getting ready to turn max logging on and see what I could find. I can't duplicate it myself so I have to rely on someone else to run the test each time I tweak something. We don't have any large menus but there are some queries happening to pull back the request id, etc. The weird thing is this only happens to some of the people some of the time and works perfectly fine for others using the same exact workflow and forms (including me) which makes it real hard to nail down. Craig Carter From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of LJ Longwing Sent: Thursday, May 01, 2008 8:40 AM To: arslist@ARSLIST.ORG Subject: Re: Underlying Specifics - Data Connection Craig, I was receiving this error in a very specific repeatable situation on 7.1 (no patch) when pulling up a search menu with 2k records in it, it worked fine in the client, but Mid-Tier gave this error when we tried to open the menu. Support had me turn on servlet logs in the mid-tier config and found errors when calling a specific servlet, etc, etc, blah blah, they eventually provided Patch 2 (server, not mid-tier) that 'fixed' this issue, but by then I had engineered around the problem, so I haven't experienced it since, I doubt that it's your issue, but thought I would chime in..:) From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Craig Carter Sent: Thursday, May 01, 2008 6:34 AM To: arslist@ARSLIST.ORG Subject: Q: Underlying Specifics - Data Connection ** We've been experiencing an intermittent connection error for the past couple of years and it is something we really need to try to resolve. By intermittent, the application works great for everyone most of the time but occasionally, the following error pops up: Unable to set up a data connection, which is preventing the application from working correctly. (ARERR 9351) We're behind some firewalls and this pops up in a browser session while performing a save and/or performing a retrieval of information. Our midtier is located a couple thousand miles away from our database server and the midtier and database are set to use a specific port. Our assumption is that at that moment, there is a brief connectivity problem that causes this-especially since it appears more often at certain offsite locations that at others. We have submitted a ticket to BMC since the error guide simply adds An internal error occurred during a back channel request from the browser to the mid tier server. I'm basically looking for anyone who might have more information on what underlying problem would cause this specific message? What kind of back channel request? It is related to something specific that we could possible code around? Any ideas are appreciated. I'll be turning on all of the logs and looking for an answer but wanted to tap the combined expertise for possible remedies... ARS 7.0.1 P5 Windows Server 2003 ServletExec 5 AS Java 1.5.0_15 SQL Server 2005 Craig Carter Software Engineer, RSP __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Remedy Integration Available ?
Listers: Anyone aware of integration tool(s) to Lawson Accounting application? Any advice, suggestions or integration issues would be appreciated. Regards.Gidd Glidden L. Calden BUOYANT SOLUTIONS, INC. Keeping business afloat ...in a Sea of Solutions Office ( 916.334.0599 FAX 4 916.265.0112 Web 8 http://www.buoyantsolutions.net http://www.buoyantsolutions.net/ E-mail + mailto:[EMAIL PROTECTED] This message and any attachments are intended only for the use of the addressee and may contain information that is privileged and confidential. If the reader of the message is not the intended recipient or an authorized representative of the intended recipient, you are hereby notified that any dissemination of this communication is strictly prohibited. If you have received this communication in error, please notify us immediately by e-mail and delete the message and any attachments from your system. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Escalations crashing server....
Crashes as soon as the filter runs on Modify I will do it again with more logs on. M Mark Rushton IBM Global Services Remedy Engineering Development Team Grooms, Frederick W [EMAIL PROTECTED] Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 01/05/2008 16:12 Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: Escalations crashing server ** On the Escalations that just set a flag... What happens if you set the flag in the User Tool (With all logs on in the User Tool)? Fred From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Mark Rushton Sent: Thursday, May 01, 2008 9:51 AM To: arslist@ARSLIST.ORG Subject: Escalations crashing server Hi Guys I am having some problems with escalations calling web services As soon as they are enabled they crash arserverd!!! Running :- ARS 6.3 patch 23 AIX5.3 Oracle 9.2 This escalation is calling an external (to the company lan) web service but I am having a similar problem with another one calling an internally hosted service. Initially I thought it was all Escalations but have narrowed it down to those that are either calling a web service directly or setting a flag for a filter to call a web service. This is happening on a new server that was cloned - I have had some issues with this anyway I have run every single log I can think of but still found nothing Where else can I look? Anyone got any ideas please? Cheers Mark Rushton IBM Global Services Remedy Engineering Development Team __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ Unless stated otherwise above: IBM United Kingdom Limited - Registered in England and Wales with number 741598. Registered office: PO Box 41, North Harbour, Portsmouth, Hampshire PO6 3AU ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Organizational classifications (ITSM 7.x)
Rick, I've found what you refer to, but I think I'm not seeing the whole conversation. I see your reply to Tony: I've been waiting for Remedy to say that explicitly in their ITSM migration docs when they come out, but I suspect you're right. Rick I've followed that thread to it's end with Chris Rom's explanation as well. I'm wondering if Jennifer is alluding to a more in-depth discussion that I'm not seeing? Thank you for all of your help. Bruce On 4/29/08, Rick Cook [EMAIL PROTECTED] wrote: ** Bruce, if you can, check the recent archives for info I posted on this. I'll be glad to fill in details as you might ask. Rick -- *From:* Action Request System discussion list(ARSList) [mailto: [EMAIL PROTECTED] *On Behalf Of *Bruce Scott *Sent:* Tuesday, April 29, 2008 3:44 PM *To:* arslist@ARSLIST.ORG *Subject:* Organizational classifications (ITSM 7.x) ** Hello list. We have finally begun our upgrade from ARS 5.1.2/ITSM 5.6 to ARS 7.1/ITSM7.0. I am beginning the configuration of the new version on our development system. I am at the point of creating the classifications and want to involve the groups that work the tickets to create the classifications they feel most comfortable with using, however I have been unable to find definitions or even examples of organizational classifications that they can understand or expand on. Can anyone point me in the right direction to find decent examples or clear definitions that you may have used? Thanks, Bruce Scott Application Developer - Remedy PetSmart, Inc. __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Group Email Problem
Ok someone please help me out here. It seems this is happening because the email account for the support person is actually the email account for the non-support person in the user_cache table. Any clue how this could have happened? How to best fix this? Thanks From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of J.T. Shyman Sent: Wednesday, April 30, 2008 12:16 PM To: arslist@ARSLIST.ORG Subject: Re: Group Email Problem ** Which one comes first, by first name and by full name, alphabetically? --- J.T. Shyman From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Sokol, Brian Sent: Wednesday, April 30, 2008 11:54 AM To: arslist@ARSLIST.ORG Subject: Re: Group Email Problem No the first names are not the same. Also in the full name fields one is listed first name last name and the other is listed last name, first name. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of J.T. Shyman Sent: Wednesday, April 30, 2008 11:50 AM To: arslist@ARSLIST.ORG Subject: Re: Group Email Problem ** Great points Chris! Brian, are the two users First names the same? Last names obviously are save for the s at the end. What happens if you search the people form for the first and last name of either user? Do you get both as a result? --- J.T. Shyman From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of strauss Sent: Wednesday, April 30, 2008 11:43 AM To: arslist@ARSLIST.ORG Subject: Re: Group Email Problem If you are looking at group notifications in ITSM 5.5/5.6, I think they are all generated from within the API, and there is no place you can touch workflow that will affect that process. I have not seen the error you are reporting on users except where Full Name was identical, and I don't remember if that was in a group notification or an individual one, but we had problems with groups that had similar names, and had to add a prefix to one to distinguish between them properly. BTW, watch out for BMC Remedy developed code that tries to match on Full Name, ludicrous as that seems (and is) - there is still code in ITSM 7 that tries to do that!! Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Crystal Report error on particular form and particular PC
I seem to recall one of my clients experiencing something similar when I was at STI. If I recall correctly, they had several versions of Crystal reports: 9, 10 and 11 in their shop, and the workstations that were experiencing the issue had either multiple versions installed on their machine or had upgraded, causing an issue with a DLL file. I recall BMC support sending me a file to replace the DLL with, but this was two years and three contracts ago, so I don't recall specifics, but you may want to look at the crpe32.dll. I've seen a variety of problems with it over the years. Jennifer Meyer Data Manager Mystikal Solutions Bringing Order to Chaos desk: 843-218-7120 cell: 919-995-2402 [EMAIL PROTECTED] [EMAIL PROTECTED] From: Susan Palmer Sent: Thu 01-May-08 10:55 To: arslist@ARSLIST.ORG Subject: Re: Crystal Report error on particular form and particular PC --=_Part_5768_6353798.1209653719735 Content-Type: text/plain; charset=WINDOWS-1252 Content-Transfer-Encoding: quoted-printable Content-Disposition: inline Hi Dwayne, We had numerous people in the same situation as you did. And it wasn't across the board, they could run some reports but not others. To me it seemed that a report with subreports caused more problems but that wasn't consistent either. We upgraded from 5.1.2 so we had many a/l buttons that still ran on a macro and that appears to be a problem so we've had to change the workflow to ope= n window strategy. Even after we get the user working, periodically they start getting the errors again. I believe it is ODBC related. And it is generally after an application has been installed so there must be some .dll overlap. Althoug= h I cannot prove that theory out, we'll go with intuition. When we have a user like that we do a removal of the C:\Program Files\Commo= n Files\Business Objects folder, clearing of all cache files (we have a cool little program that does it that our new support provider TuringSMI provided), complete uninstall / reboot / install, reconfigure the ODBC, mak= e sure all options are chosen correctly etc. and then it generally will work. (well until the next time) I had a ticket with bmc and that went no where. After months of logging, hoop jumping, doing it over and over on webex, the best they could recommen= d was switching from macro to open window a/l's. Sort of works but was not a total fix. I hope some of this info helps, feel free to ask questions, I may have forgotten something. Susan On Thu, May 1, 2008 at 8:21 AM, Dwayne Martin [EMAIL PROTECTED] wrote: Hi Susan, Thank you for your reply. To answer your questions: Re:What version of Crystal are the reports created in? 9 Re: Did you recently upgrade from a lower version of ARS? Not quite a year ago we upgraded from 6.3 to 7.1 Re:What kind of a/l action are you using to initiate the reports, macro o= r open window? Open Window. Re: In tools/options/advanced do you have ODBC user Underscores checked? Yes Re: Is the ODBC driver configured for ARS? Yes. (Reports for other forms display OK.) Re: Have you cleared cache? We cleared the cache for the IT:Request form. There isn't any cache for the reports. Re: On the c drive in common files there is a business object folder that needs to be cleared (would have to check my notes, sorry for vagueness). We don't have a C:\Common Files folder, but please tell us more. This could be the problem. Thanks again, Dwayne Original message Date: Wed, 30 Apr 2008 15:41:14 -0500 From: Susan Palmer [EMAIL PROTECTED] Subject: Re: Crystal Report error on particular form and particular PC To: arslist@ARSLIST.ORG ** Hi Dwayne, What version of Crystal are the reports created in? Did you recently upgrade from a lower version of ARS? What kind of a/l action are you using to initiate the reports, macro or open window? In tools/options/advanced do you have ODBC user Underscores checked? Is the ODBC driver configured for ARS? Have you cleared cache? On the c drive in common files there is a business object folder that needs to be cleared (would have to check my notes, sorry for vagueness). We have this and similar problem periodically. For a while it was rampant. Personally I believe it is ODBC related since the installation of some little non-related tool we use can cause running CR to act up like this. Sorry if this email is a little disjointed, I've been writing it for hours, word by word, interruption by interruption. Susan On Wed, Apr 30, 2008 at 12:26 PM, Dwayne Martin [EMAIL PROTECTED] wrote: Dear List, We have a form (IT:Request) with two buttons, each of which calls an Active Link, which launches a Crystal Report stored in the Report form. On one of our PCs, if someone, it doesn't matter who, clicks one of these buttons they get: An unknown
Re: Organizational classifications (ITSM 7.x)
I am actually writing up a paper on it, to have my thoughts and conversations collected together coherently in a way that would allow someone else to benefit from them. I'll try to put that somewhere accessible in the next few days, rather than spamming the list with it. Rick On Thu, May 1, 2008 at 8:42 AM, Bruce Scott [EMAIL PROTECTED] wrote: ** Rick, I've found what you refer to, but I think I'm not seeing the whole conversation. I see your reply to Tony: I've been waiting for Remedy to say that explicitly in their ITSM migration docs when they come out, but I suspect you're right. Rick I've followed that thread to it's end with Chris Rom's explanation as well. I'm wondering if Jennifer is alluding to a more in-depth discussion that I'm not seeing? Thank you for all of your help. Bruce On 4/29/08, Rick Cook [EMAIL PROTECTED] wrote: ** Bruce, if you can, check the recent archives for info I posted on this. I'll be glad to fill in details as you might ask. Rick -- *From:* Action Request System discussion list(ARSList) [mailto: [EMAIL PROTECTED] *On Behalf Of *Bruce Scott *Sent:* Tuesday, April 29, 2008 3:44 PM *To:* arslist@ARSLIST.ORG *Subject:* Organizational classifications (ITSM 7.x) ** Hello list. We have finally begun our upgrade from ARS 5.1.2/ITSM 5.6 to ARS 7.1/ITSM7.0. I am beginning the configuration of the new version on our development system. I am at the point of creating the classifications and want to involve the groups that work the tickets to create the classifications they feel most comfortable with using, however I have been unable to find definitions or even examples of organizational classifications that they can understand or expand on. Can anyone point me in the right direction to find decent examples or clear definitions that you may have used? Thanks, Bruce Scott Application Developer - Remedy PetSmart, Inc. __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Mid-Tier 7.1.00 Patch 002 - Performance
Hi Michelle and Christopher, Not sure if this helps but I'm also seeing very slow performance with my development Mid-Tier 7.1.00 (No Patch) against our production ARS 7.0.01 Patch 003 server. I performed the two following tests: 1. Searched on HPD:Help Desk (Incident) using our production Mid-Tier 7.0.01 Patch 004 against our production ARS 7.0.01 Patch 003 server Results list of 2154, selecting a record yields a lag time of ~2 to 3 seconds Results list of 20, selecting a record yields a lag time of ~1 to 2 seconds. 2. Searched on HPD:Help Desk (Incident) using our development Mid-Tier 7.1.00 (No Patch) against our production ARS 7.0.01 Patch 003 server Results list of 2154, selecting a record yields a lag time of ~29 seconds!!! Results list of 20, selecting a record yields a lag time of ~4 seconds. I'll be upgrading our development Mid-Tier to 7.1.00 Patch 002 to hopefully fix an unrelated CI Viewer problem but it doesn't appear I should expect great improvements in the overall performance. One other concern I have with Mid-Tier 7.1.00.00x is the black screen every time a record is selected in the results list, at least when using XP/IE7. Hopefully that's fixed soon since it's a major show stopper for me along with the slow performance. Although it sounds like that behavior doesn't happen with Safari, which I think I'll be downloading now Regards, Michael Gould US House of Representatives Production Environment Solaris 9, Oracle 10gR2, ARS 7.0.01 Patch 003, Mid-Tier 7.0.01 Patch 004 (w/ bundled Apache Tomcat) Development Environment Solaris 9, Mid-Tier 7.1.00 No Patch (w/ bundled Apache Tomcat) On Wed, Apr 30, 2008 at 5:34 PM, Michelle L [EMAIL PROTECTED] wrote: ** Hey, Christopher: I will definitely pass this good info on to my team...and to tech support..who has yet to give me a legitimate response besidesthe usual send me your log. I just want them to try it for themselves. By the way, I am using IE 6.0 for a browser. I have not tried this on another browser. The User Tool works pretty fast, with less than one second between selects on either a 7.1.00 patch 002 or 6.3 p23 User Tool. Thank you again, Michelle *strauss [EMAIL PROTECTED]* Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 04/30/2008 01:33 PM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: Mid-Tier 7.1.00 Patch 002 - Performance You piqued my curiosity enough to pollute my XP box with new installs of Safari and Firefox. The results were almost the same as on the MacBook Pro, only Firefox was twice as slow as it had been on the Mac. Safari changes Incident records in 1 to 1.5 seconds Firefox is more like 11 or 12 seconds. Even after flushing all of the temporary files from IE 7 it still hits at 7 seconds. Go Safari!! Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are == Confidentiality Notice: The information contained in and transmitted with this communication is strictly confidential, is intended only for the use of the intended recipient, and is the property of Countrywide Financial Corporation or its affiliates and subsidiaries. If you are not the intended recipient, you are hereby notified that any use of the information contained in or transmitted with the communication or dissemination, distribution, or copying of this communication is strictly prohibited by law. If you have received this communication in error, please immediately return this communication to the sender and delete the original message and any copy of it in your possession. == __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Organizational classifications (ITSM 7.x)
This is the one I was alluding to: I came up with one way last year that I thought was kind of innovative, and it fits the V/N/N methodology. It only works in conjunction with a Product Catalog, and works best when information about the user's Assets are available, but it goes like a question/statement from a user: I need you to $Category 1$ the $Category 2$ on my $Category 3$. I need you to Upgrade the Hardware on my Desktop. I need you to Install Software on my Laptop. I need you to Disable an Account on my Server. The best part is that by keeping them very generic, the lists were only about 5-6 items each, which made selecting them a snap. Specific details about the Category 2 OR 3 (whichever was considered to need the most detail) were contained in the Product Categorization fields. Rick - Jennifer Meyer Data Manager Mystikal Solutions Bringing Order to Chaos desk: 843-218-7120 cell: 919-995-2402 [EMAIL PROTECTED] [EMAIL PROTECTED] From: Bruce Scott Sent: Thu 01-May-08 11:42 To: arslist@ARSLIST.ORG Subject: Re: Organizational classifications (ITSM 7.x) --=_Part_1194_23878833.1209656529837 Content-Type: text/plain; charset=ISO-8859-1 Content-Transfer-Encoding: 7bit Content-Disposition: inline Rick, I've found what you refer to, but I think I'm not seeing the whole conversation. I see your reply to Tony: I've been waiting for Remedy to say that explicitly in their ITSM migration docs when they come out, but I suspect you're right. Rick I've followed that thread to it's end with Chris Rom's explanation as well. I'm wondering if Jennifer is alluding to a more in-depth discussion that I'm not seeing? Thank you for all of your help. Bruce On 4/29/08, Rick Cook [EMAIL PROTECTED] wrote: ** Bruce, if you can, check the recent archives for info I posted on this. I'll be glad to fill in details as you might ask. Rick -- *From:* Action Request System discussion list(ARSList) [mailto: [EMAIL PROTECTED] *On Behalf Of *Bruce Scott *Sent:* Tuesday, April 29, 2008 3:44 PM *To:* arslist@ARSLIST.ORG *Subject:* Organizational classifications (ITSM 7.x) ** Hello list. We have finally begun our upgrade from ARS 5.1.2/ITSM 5.6 to ARS 7.1/ITSM7.0. I am beginning the configuration of the new version on our development system. I am at the point of creating the classifications and want to involve the groups that work the tickets to create the classifications they feel most comfortable with using, however I have been unable to find definitions or even examples of organizational classifications that they can understand or expand on. Can anyone point me in the right direction to find decent examples or clear definitions that you may have used? Thanks, Bruce Scott Application Developer - Remedy PetSmart, Inc. __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are --=_Part_1194_23878833.1209656529837 Content-Type: text/html; charset=ISO-8859-1 Content-Transfer-Encoding: 7bit Content-Disposition: inline ** divRick,/div divnbsp;/div divI#39;ve found what you refer to, but I think I#39;m not seeing the whole conversation.nbsp; I see your reply to Tony:/div divnbsp;/div divquot;I#39;ve been waiting for Remedy to say that explicitly in their ITSM migrationbrdocs when they come out, but I suspect you#39;re right.brbrRickquot; /div divnbsp;/div divI#39;ve followed that thread to it#39;s end with Chris Rom#39;s explanation as well.nbsp; I#39;m wondering if Jennifer is alluding to a more in-depth discussion that I#39;m not seeing?/div divnbsp;/div divThank you for all of your help./div divnbsp;/div divBrucebrbrnbsp;/div divspan class=gmail_quoteOn 4/29/08, b class=gmail_sendernameRick Cook/b lt;a href=mailto:[EMAIL PROTECTED][EMAIL PROTECTED]/agt; wrote:/span blockquote class=gmail_quote style=PADDING-LEFT: 1ex; MARGIN: 0px 0px 0px 0.8ex; BORDER-LEFT: #ccc 1px solid** div lang=EN-US vlink=purple link=blue div pfont face=Arial color=navy size=2span style=FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: ArialBruce, if you can, check the recent archives for info I posted on this.nbsp; I'll be glad to fill in details as you might ask./span/font/p pfont face=Arial color=navy size=2span style=FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arialnbsp;/span/font/p pfont face=Arial color=navy size=2span style=FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: ArialRick/span/font/p div div style=TEXT-ALIGN: center align=centerfont face=Times New Roman size=3span style=FONT-SIZE: 12pt hr align=center width=100% size=2 /span/font/div pbfont face=Tahoma size=2span style=FONT-WEIGHT:
Re: Escalations crashing server....
**BMC acknowledged it as a bug and gave a hotfix. :-) On Thu, May 1, 2008 at 12:01 PM, Chandre Gowda [EMAIL PROTECTED] wrote: Mark, Were these escalations built newly, or were they existing prior. Also are you able to invoke the WS with a SOAP tester ? We faced similar issues with ARS 7.0.1 patch 6 while integrating with Businessware. The server used to crash without any information in the logs, remedy acknowledged it as a bug and gave a hotfix. Cheers, Chandru On Thu, May 1, 2008 at 10:50 AM, Mark Rushton [EMAIL PROTECTED] wrote: ** Hi Guys I am having some problems with escalations calling web services As soon as they are enabled they crash arserverd!!! Running :- ARS 6.3 patch 23 AIX5.3 Oracle 9.2 This escalation is calling an external (to the company lan) web service but I am having a similar problem with another one calling an internally hosted service. Initially I thought it was all Escalations but have narrowed it down to those that are either calling a web service directly or setting a flag for a filter to call a web service. This is happening on a new server that was cloned - I have had some issues with this anyway I have run every single log I can think of but still found nothing Where else can I look? Anyone got any ideas please? Cheers Mark Rushton IBM Global Services Remedy Engineering Development Team -- * * *Unless stated otherwise above: IBM United Kingdom Limited - Registered in England and Wales with number 741598. Registered office: PO Box 41, North Harbour, Portsmouth, Hampshire PO6 3AU* __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: LDAP Plugin (UNCLASSIFIED)
Classification: UNCLASSIFIED Caveats: NONE Have you checked your JAVA version? -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Haque, Rezaul R Sent: Thursday, May 01, 2008 12:05 PM To: arslist@ARSLIST.ORG Subject: LDAP Plugin ** Is there anyone have the same issue that I am having described below.? We are in ARS 7.0.1 patch 2 OS Sun Solaris Database Oracle 9.2.0.8.0 Every time we try to create a vendor form it's give me an error below The AR System Plug-In server is not responding. Cannot connect to the system at this time. Contact your AR System Administrator for assistance. : RPC: Timed out (ARERR 8939). I talked to our vendor whose suggestion was to do the following below and we have done all of it but still no improvement. There are several ways to work around this problem. 1. You can add the following line to the ar.cfg/ar.conf file: Server-Plugin-Default-Timeout: 500 This increases the Plug-in Server timeout theshold. Although this may prevent the ARERR 8939 from occuring, all it is really doing is providing more time for the Plug-in Server before issuing the error. 2. Change the Page Size to something smaller like 1000 During discovery, data is returned from the LDAP database in chunks. This is affectively changing the chunk size. 3. Change the BaseDN in the ARDBC LDAP Configuration form to someting more specific The BaseDN tells the Plug-in Server where in the LDAP database to start looking for data. LDAP databases are organized in a tree structure. Having a BaseDN near the root structure will mean that it finds all the data contained within resulting in a lengthy discovery process. If a BaseDN closer to the location of the data is used, then there is less information to process and discovery is faster. 4. Don't use the Vendor form wizard to create the vendor form. After this our vendor have suggested to upgrade the LDAP plugin to patch 3 . still having the same issue. Thanks Rezaul Haque E-MAIL CONFIDENTIALITY NOTICE: The contents of this e-mail message and any attachments are intended solely for the addressee(s) and may contain confidential and/or legally privileged information. If you are not the intended recipient of this message or if this message has been addressed to you in error, please immediately alert the sender by reply e-mail and then delete this message and any attachments. If you are not the intended recipient, you are notified that any use, dissemination, distribution, copying, or storage of this message or any attachment is strictly prohibited. __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ Classification: UNCLASSIFIED Caveats: NONE ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are smime.p7s Description: S/MIME cryptographic signature
Fwd: Mid-Tier 7.1.00 Patch 002 - Performance
Hmmm, we depending on what patches are available and the specifics to this issue we may want not go directly to MT 7.1 on the new web server. Forwarded conversation Subject: Mid-Tier 7.1.00 Patch 002 - Performance From: *Michelle L* [EMAIL PROTECTED] Date: Wed, Apr 30, 2008 at 10:17 AM To: arslist@arslist.org ** Hello, Friends: Anyone else experience this slowness on Mid-Tier 7.1.00 Patch 002?. It's quite noticeable. We've noticed an interesting thing on Mid-Tier 7.1.00 Patch 002 (on both Apache Tomcat and Servlet Exec). It doesn't seem to matter what if the version of the ARS Server is 6.3 or 7.1.0, the culprit seems to be this version of Mid-Tier (7.1.00 Patch 002) When *selecting an item* from a results list of let's say 1000+ records, the response time between record selections is roughly 6.87 - 12.18 seconds When* selecting an item* from the results list of about 200 records (same form), the response time between record selections is 1.02 seconds. (Selecting an item refers to a single click on the results list) For these we used SHR:People and performed a search using the same qualification in each environment. *I performed a search on SHR:People using a Mid-Tier 7.1.00 Patch 002 against an ARS 6.3 Patch 23 server* Mid-Tier 7.1.00 Patch 002 ARS 6.3 (SHR:People) Results list of 3300+, selecting a record yields a lag time of about 6.87 seconds Results list of 73 , selecting a record yields a lag time of 1.02 seconds *I performed a search on SHR:People using a Mid-Tier 6.3.0 Patch 20 against the same ARS 6.3 Patch 23 server* Mid-Tier 6.3.0 Patch 20 -- ARS 6.3 P23 (SHR:People) Results list of 3300+, selecting a record yields a lag time of about 0.61 seconds Results list of 73, selecting a record yields a lag time of 0.59 *I performed a search on SHR:People using a Mid-Tier 7.0.1 Patch 004 against the same ARS 6.3 Patch 23 server* Mid-Tier 7.0.1 patch 004 -- ARS 6.3 P23 SHR:People Results list of 3300+, selecting a record yields a lag time of 0.53 seconds Results list of 73, selecting a record yields a lag time of 0.50 seconds *I performed a search on CTM:People (yeah I know its different) using a Mid-Tier 7.1.00 Patch 002 against ARS 7.1.0 Patch 002* Results list of 1000+, selecting a record yields a lag time of 12.18 seconds Results list of 2, selecting a record yields a lag time of 1.87 seconds. Every bit of this points to an issue with Mid-Tier 7.1.00 Patch 002, whether it is pointing at a 6.3 server or a 7.1.0 patch 002 server. And as I mentioned before the behavior is consistent no matter what form's results list we are selecting an entry from. Anyone? Thanks, Michelle Environment Windows 2003, IIS 6, Apache Tomcat or Servlet Exec Windows 2003, SQL Server 2000 for ARS 6.3, SQL Server 2005 for ARS 7.1.0 Patch 002. == Confidentiality Notice: The information contained in and transmitted with this communication is strictly confidential, is intended only for the use of the intended recipient, and is the property of Countrywide Financial Corporation or its affiliates and subsidiaries. If you are not the intended recipient, you are hereby notified that any use of the information contained in or transmitted with the communication or dissemination, distribution, or copying of this communication is strictly prohibited by law. If you have received this communication in error, please immediately return this communication to the sender and delete the original message and any copy of it in your possession. == __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___-- From: *strauss* [EMAIL PROTECTED] Date: Wed, Apr 30, 2008 at 10:39 AM To: arslist@arslist.org ** I guess so... when I open a list of all Incidents (726 records) and click on any one of them, anywhere in the list, it blacks out - then displays the record in 7 seconds consistently. It was about 6 seconds on a returned list of 1000 of the 142,869 records in CTM:People. Did you measure faster times for mid-tier 7.1.00.001 or 7.1.00?? I'm not sure that they were any faster, and even if they were, I need the corrected Safari 3.x compatibility and persistent prefetch file that survives tomcat crashes that are in patch 002 more than I need better speed. It would certainly point to something that needs to be improved in 7.1.00.003 or 004. Windows 2003 Ent x64, Tomcat 5.5.26 under Mid-Tier 7.1.00.002 with persistent prefetch Windows 2003 Ent x64, SQL Server 2005 x64, ARS 7.1.00.002 Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ -- *From:* Action Request System discussion list(ARSList) [mailto: [EMAIL PROTECTED] *On Behalf Of *Michelle L *Sent:* Wednesday, April 30, 2008 12:18 PM *To:* arslist@ARSLIST.ORG *Subject:* Mid-Tier
Re: Mid-Tier 7.1.00 Patch 002 - Performance
We are currently testing MT 7.1 p2 (Apache Tomcat) against a 6.3 sever (Solaris/Sybase). Both Firefox and IE both are much slower than our production setup which is MT 6.3 p2. Black windows and slow time moving from one record to the next. I would agree that Safari is by far faster than Firefox and IE on MT v7.1 p2. Minimal delay switching records and no black windows. On Thu, May 1, 2008 at 11:57 AM, Mike Gould [EMAIL PROTECTED] wrote: ** Hi Michelle and Christopher, Not sure if this helps but I'm also seeing very slow performance with my development Mid-Tier 7.1.00 (No Patch) against our production ARS 7.0.01 Patch 003 server. I performed the two following tests: 1. Searched on HPD:Help Desk (Incident) using our production Mid-Tier 7.0.01 Patch 004 against our production ARS 7.0.01 Patch 003 server Results list of 2154, selecting a record yields a lag time of ~2 to 3 seconds Results list of 20, selecting a record yields a lag time of ~1 to 2 seconds. 2. Searched on HPD:Help Desk (Incident) using our development Mid-Tier 7.1.00 (No Patch) against our production ARS 7.0.01 Patch 003 server Results list of 2154, selecting a record yields a lag time of ~29 seconds!!! Results list of 20, selecting a record yields a lag time of ~4 seconds. I'll be upgrading our development Mid-Tier to 7.1.00 Patch 002 to hopefully fix an unrelated CI Viewer problem but it doesn't appear I should expect great improvements in the overall performance. One other concern I have with Mid-Tier 7.1.00.00x is the black screen every time a record is selected in the results list, at least when using XP/IE7. Hopefully that's fixed soon since it's a major show stopper for me along with the slow performance. Although it sounds like that behavior doesn't happen with Safari, which I think I'll be downloading now Regards, Michael Gould US House of Representatives Production Environment Solaris 9, Oracle 10gR2, ARS 7.0.01 Patch 003, Mid-Tier 7.0.01 Patch 004 (w/ bundled Apache Tomcat) Development Environment Solaris 9, Mid-Tier 7.1.00 No Patch (w/ bundled Apache Tomcat) On Wed, Apr 30, 2008 at 5:34 PM, Michelle L [EMAIL PROTECTED] wrote: ** Hey, Christopher: I will definitely pass this good info on to my team...and to tech support..who has yet to give me a legitimate response besidesthe usual send me your log. I just want them to try it for themselves. By the way, I am using IE 6.0 for a browser. I have not tried this on another browser. The User Tool works pretty fast, with less than one second between selects on either a 7.1.00 patch 002 or 6.3 p23 User Tool. Thank you again, Michelle *strauss [EMAIL PROTECTED]* Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 04/30/2008 01:33 PM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: Mid-Tier 7.1.00 Patch 002 - Performance You piqued my curiosity enough to pollute my XP box with new installs of Safari and Firefox. The results were almost the same as on the MacBook Pro, only Firefox was twice as slow as it had been on the Mac. Safari changes Incident records in 1 to 1.5 seconds Firefox is more like 11 or 12 seconds. Even after flushing all of the temporary files from IE 7 it still hits at 7 seconds. Go Safari!! Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are == Confidentiality Notice: The information contained in and transmitted with this communication is strictly confidential, is intended only for the use of the intended recipient, and is the property of Countrywide Financial Corporation or its affiliates and subsidiaries. If you are not the intended recipient, you are hereby notified that any use of the information contained in or transmitted with the communication or dissemination, distribution, or copying of this communication is strictly prohibited by law. If you have received this communication in error, please immediately return this communication to the sender and delete the original message and any copy of it in your possession. == __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Crystal Report error on particular form and particular PC - SOLVED sort of
Hi Susan, I should have mentioned a point that didn't seem important at the time, but turned out to be the key. The user installed Remedy WUT as PC Administrator, but was running as PC User. (Lots of our people are doing that as a security precaution.) She did try renaming the Business Objects file, but it didn't help. So she re-installed the WUT as Administrator and ran it as Administrator and the problem went away. Probably the PC User didn't have permission to some folder or object. Unfortunately, she has destroyed the evidence so I have no way of tracking down the problem. Thank you for your suggestions and info. I'll keep a copy of your emails in case this happens again. Dwayne Original message Date: Thu, 1 May 2008 09:55:19 -0500 From: Susan Palmer [EMAIL PROTECTED] Subject: Re: Crystal Report error on particular form and particular PC To: arslist@ARSLIST.ORG ** Hi Dwayne, We had numerous people in the same situation as you did. And it wasn't across the board, they could run some reports but not others. To me it seemed that a report with subreports caused more problems but that wasn't consistent either. We upgraded from 5.1.2 so we had many a/l buttons that still ran on a macro and that appears to be a problem so we've had to change the workflow to open window strategy. Even after we get the user working, periodically they start getting the errors again. I believe it is ODBC related. And it is generally after an application has been installed so there must be some .dll overlap. Although I cannot prove that theory out, we'll go with intuition. When we have a user like that we do a removal of the C:\Program Files\Common Files\Business Objects folder, clearing of all cache files (we have a cool little program that does it that our new support provider TuringSMI provided), complete uninstall / reboot / install, reconfigure the ODBC, make sure all options are chosen correctly etc. and then it generally will work. (well until the next time) I had a ticket with bmc and that went no where. After months of logging, hoop jumping, doing it over and over on webex, the best they could recommend was switching from macro to open window a/l's. Sort of works but was not a total fix. I hope some of this info helps, feel free to ask questions, I may have forgotten something. Susan On Thu, May 1, 2008 at 8:21 AM, Dwayne Martin [EMAIL PROTECTED] wrote: Hi Susan, Thank you for your reply. To answer your questions: Re:What version of Crystal are the reports created in? 9 Re: Did you recently upgrade from a lower version of ARS? Not quite a year ago we upgraded from 6.3 to 7.1 Re:What kind of a/l action are you using to initiate the reports, macro or open window? Open Window. Re: In tools/options/advanced do you have ODBC user Underscores checked? Yes Re: Is the ODBC driver configured for ARS? Yes. (Reports for other forms display OK.) Re: Have you cleared cache? We cleared the cache for the IT:Request form. There isn't any cache for the reports. Re: On the c drive in common files there is a business object folder that needs to be cleared (would have to check my notes, sorry for vagueness). We don't have a C:\Common Files folder, but please tell us more. This could be the problem. Thanks again, Dwayne Original message Date: Wed, 30 Apr 2008 15:41:14 -0500 From: Susan Palmer [EMAIL PROTECTED] Subject: Re: Crystal Report error on particular form and particular PC To: arslist@ARSLIST.ORG ** Hi Dwayne, What version of Crystal are the reports created in? Did you recently upgrade from a lower version of ARS? What kind of a/l action are you using to initiate the reports, macro or open window? In tools/options/advanced do you have ODBC user Underscores checked? Is the ODBC driver configured for ARS? Have you cleared cache? On the c drive in common files there is a business object folder that needs to be cleared (would have to check my notes, sorry for vagueness). We have this and similar problem periodically. For a while it was rampant. Personally I believe it is ODBC related since the installation of some little non-related tool we use can cause running CR to act up like this. Sorry if this email is a little disjointed, I've been writing it for hours, word by word, interruption by interruption. Susan On Wed, Apr 30, 2008 at 12:26 PM, Dwayne Martin [EMAIL
HELP: Reports not Running
AR 7.0.1 Patch 2
Mid-Tier Patch 5
Win Srv 2003
MSSQL 2000
Crystal Enterprise 10
Our reports from the Reports Form stopped running this morning, they were
running fine yesterday. We are hoping someone may have experienced this before
and knows of a fix. These are ARSystem Reports and Crystal Reports.
On the Client there are no errors being generated or displayed. When the
report is run the cursor goes to an hourglass for a second or two and returns
to normal with nothing else happening. The client continues to function as
normal.
On the Mid-Tier the report generates an ARERR 9246;
Error during processing: ARERR [9246] Cannot find report
[Ljava.lang.String;@83d8be of type null for form {2} on server {3}.
Please see your administrator
All AR System functions appear to be normal, the only thing affected is
reporting. There are no errors being reported in the AR logs, System logs or
the SQL logs. Any help on this is greatly appreciated.
Thanks,
Dave Fincher
BAE Systems
-
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Re: LDAP Plugin (UNCLASSIFIED)
java version 1.6.0_03 Thanks Rezaul -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Alicea, Alex CTR USA Sent: Thursday, May 01, 2008 11:26 AM To: arslist@ARSLIST.ORG Subject: Re: LDAP Plugin (UNCLASSIFIED) Classification: UNCLASSIFIED Caveats: NONE Have you checked your JAVA version? -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Haque, Rezaul R Sent: Thursday, May 01, 2008 12:05 PM To: arslist@ARSLIST.ORG Subject: LDAP Plugin ** Is there anyone have the same issue that I am having described below.? We are in ARS 7.0.1 patch 2 OS Sun Solaris Database Oracle 9.2.0.8.0 Every time we try to create a vendor form it's give me an error below The AR System Plug-In server is not responding. Cannot connect to the system at this time. Contact your AR System Administrator for assistance. : RPC: Timed out (ARERR 8939). I talked to our vendor whose suggestion was to do the following below and we have done all of it but still no improvement. There are several ways to work around this problem. 1. You can add the following line to the ar.cfg/ar.conf file: Server-Plugin-Default-Timeout: 500 This increases the Plug-in Server timeout theshold. Although this may prevent the ARERR 8939 from occuring, all it is really doing is providing more time for the Plug-in Server before issuing the error. 2. Change the Page Size to something smaller like 1000 During discovery, data is returned from the LDAP database in chunks. This is affectively changing the chunk size. 3. Change the BaseDN in the ARDBC LDAP Configuration form to someting more specific The BaseDN tells the Plug-in Server where in the LDAP database to start looking for data. LDAP databases are organized in a tree structure. Having a BaseDN near the root structure will mean that it finds all the data contained within resulting in a lengthy discovery process. If a BaseDN closer to the location of the data is used, then there is less information to process and discovery is faster. 4. Don't use the Vendor form wizard to create the vendor form. After this our vendor have suggested to upgrade the LDAP plugin to patch 3 . still having the same issue. Thanks Rezaul Haque E-MAIL CONFIDENTIALITY NOTICE: The contents of this e-mail message and any attachments are intended solely for the addressee(s) and may contain confidential and/or legally privileged information. If you are not the intended recipient of this message or if this message has been addressed to you in error, please immediately alert the sender by reply e-mail and then delete this message and any attachments. If you are not the intended recipient, you are notified that any use, dissemination, distribution, copying, or storage of this message or any attachment is strictly prohibited. __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ Classification: UNCLASSIFIED Caveats: NONE ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are E-MAIL CONFIDENTIALITY NOTICE: The contents of this e-mail message and any attachments are intended solely for the addressee(s) and may contain confidential and/or legally privileged information. If you are not the intended recipient of this message or if this message has been addressed to you in error, please immediately alert the sender by reply e-mail and then delete this message and any attachments. If you are not the intended recipient, you are notified that any use, dissemination, distribution, copying, or storage of this message or any attachment is strictly prohibited. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: LDAP Plugin (UNCLASSIFIED)
Classification: UNCLASSIFIED Caveats: NONE Has JAVA been upgraded recently? We are running 6.3 here and upgraded JAVA and had a similar error, where the Plug-in wouldn't start. It actually cleared the configuration in the AREA LDAP form. We installed the earlier version of JAVA and it fixed the issue. Alex -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Haque, Rezaul R Sent: Thursday, May 01, 2008 12:49 PM To: arslist@ARSLIST.ORG Subject: Re: LDAP Plugin (UNCLASSIFIED) java version 1.6.0_03 Thanks Rezaul -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Alicea, Alex CTR USA Sent: Thursday, May 01, 2008 11:26 AM To: arslist@ARSLIST.ORG Subject: Re: LDAP Plugin (UNCLASSIFIED) Classification: UNCLASSIFIED Caveats: NONE Have you checked your JAVA version? -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Haque, Rezaul R Sent: Thursday, May 01, 2008 12:05 PM To: arslist@ARSLIST.ORG Subject: LDAP Plugin ** Is there anyone have the same issue that I am having described below.? We are in ARS 7.0.1 patch 2 OS Sun Solaris Database Oracle 9.2.0.8.0 Every time we try to create a vendor form it's give me an error below The AR System Plug-In server is not responding. Cannot connect to the system at this time. Contact your AR System Administrator for assistance. : RPC: Timed out (ARERR 8939). I talked to our vendor whose suggestion was to do the following below and we have done all of it but still no improvement. There are several ways to work around this problem. 1. You can add the following line to the ar.cfg/ar.conf file: Server-Plugin-Default-Timeout: 500 This increases the Plug-in Server timeout theshold. Although this may prevent the ARERR 8939 from occuring, all it is really doing is providing more time for the Plug-in Server before issuing the error. 2. Change the Page Size to something smaller like 1000 During discovery, data is returned from the LDAP database in chunks. This is affectively changing the chunk size. 3. Change the BaseDN in the ARDBC LDAP Configuration form to someting more specific The BaseDN tells the Plug-in Server where in the LDAP database to start looking for data. LDAP databases are organized in a tree structure. Having a BaseDN near the root structure will mean that it finds all the data contained within resulting in a lengthy discovery process. If a BaseDN closer to the location of the data is used, then there is less information to process and discovery is faster. 4. Don't use the Vendor form wizard to create the vendor form. After this our vendor have suggested to upgrade the LDAP plugin to patch 3 . still having the same issue. Thanks Rezaul Haque E-MAIL CONFIDENTIALITY NOTICE: The contents of this e-mail message and any attachments are intended solely for the addressee(s) and may contain confidential and/or legally privileged information. If you are not the intended recipient of this message or if this message has been addressed to you in error, please immediately alert the sender by reply e-mail and then delete this message and any attachments. If you are not the intended recipient, you are notified that any use, dissemination, distribution, copying, or storage of this message or any attachment is strictly prohibited. __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ Classification: UNCLASSIFIED Caveats: NONE ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are E-MAIL CONFIDENTIALITY NOTICE: The contents of this e-mail message and any attachments are intended solely for the addressee(s) and may contain confidential and/or legally privileged information. If you are not the intended recipient of this message or if this message has been addressed to you in error, please immediately alert the sender by reply e-mail and then delete this message and any attachments. If you are not the intended recipient, you are notified that any use, dissemination, distribution, copying, or storage of this message or any attachment is strictly prohibited. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are Classification: UNCLASSIFIED Caveats: NONE ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are smime.p7s Description: S/MIME cryptographic signature
SLM Status not changing when using HPD:IncidentInterface_Create
Vital Stats: AR Server 7.1 patch 001 for Solaris IM 7.03 SLM 7.1 We have a small custom integrations. Some filters fire on the AR System Email Messages and push data to a staging form. This form then formats the data and uses the HPD:IncidentInterface_Create to create the Incident. This all works well. It's simple, fast and reliable. However, now we've added SLM in the mix. When the Incident is created the Service Targets attach to the Incident correctly but for some reason the SLM Status field never gets updated. It is stuck at No Service Target Assigned. Is there something special you have to do to get the SLM module to work correctly when using HPD:IncidentInterface_Create? I haven't found any documentation dealing with this... William Rentfrow, Principal Consultant [EMAIL PROTECTED] C 701-306-6157 O 952-432-0227 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: SLM Status not changing when using HPD:IncidentInterface_Create
That might be an error in the so-called integration between SLM and your version of Incident Mgmt, or in how your service targets are defined versus your customers. We are creating our Incidents through Kinetic Request, which uses HPD:IncidentInterface_Create to generate requests, and as long as the customer selected for the Incident is one for whom a service target is active (in our case, the UNT Customer company), the service targets are attaching and the SLM Status is correct. It is normal for Incidents created with a support staff customer account (from one of the over 20 operational companies) to have No Service Target Assigned since no service targets are active for those companies. As a side note, since the Kinetic request generated incidents are set to Reported Source = Web, they are left at Response = No and the Incident Response service target remains active. Using one of several other reported sources, including the default of Phone (I think - we changed it), will cause a new incident to be created as already Responded, and that service target as met on Submit. We changed the default to Other, which has the same effect as Web. ARS 7.1.00.002, IM 7.0.02/03.007, SLM 7.1 Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of William Rentfrow Sent: Thursday, May 01, 2008 12:06 PM To: arslist@ARSLIST.ORG Subject: SLM Status not changing when using HPD:IncidentInterface_Create ** Vital Stats: AR Server 7.1 patch 001 for Solaris IM 7.03 SLM 7.1 We have a small custom integrations. Some filters fire on the AR System Email Messages and push data to a staging form. This form then formats the data and uses the HPD:IncidentInterface_Create to create the Incident. This all works well. It's simple, fast and reliable. However, now we've added SLM in the mix. When the Incident is created the Service Targets attach to the Incident correctly but for some reason the SLM Status field never gets updated. It is stuck at No Service Target Assigned. Is there something special you have to do to get the SLM module to work correctly when using HPD:IncidentInterface_Create? I haven't found any documentation dealing with this... William Rentfrow, Principal Consultant [EMAIL PROTECTED] C 701-306-6157 O 952-432-0227 __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: LDAP Plugin (UNCLASSIFIED)
What version of JAVA you have used? I might try that if that compatible with 7.0.1 patch 2. And thank you for your inputs regarding this issue. Thanks Rezaul -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Alicea, Alex CTR USA Sent: Thursday, May 01, 2008 12:02 PM To: arslist@ARSLIST.ORG Subject: Re: LDAP Plugin (UNCLASSIFIED) Classification: UNCLASSIFIED Caveats: NONE Has JAVA been upgraded recently? We are running 6.3 here and upgraded JAVA and had a similar error, where the Plug-in wouldn't start. It actually cleared the configuration in the AREA LDAP form. We installed the earlier version of JAVA and it fixed the issue. Alex -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Haque, Rezaul R Sent: Thursday, May 01, 2008 12:49 PM To: arslist@ARSLIST.ORG Subject: Re: LDAP Plugin (UNCLASSIFIED) java version 1.6.0_03 Thanks Rezaul -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Alicea, Alex CTR USA Sent: Thursday, May 01, 2008 11:26 AM To: arslist@ARSLIST.ORG Subject: Re: LDAP Plugin (UNCLASSIFIED) Classification: UNCLASSIFIED Caveats: NONE Have you checked your JAVA version? -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Haque, Rezaul R Sent: Thursday, May 01, 2008 12:05 PM To: arslist@ARSLIST.ORG Subject: LDAP Plugin ** Is there anyone have the same issue that I am having described below.? We are in ARS 7.0.1 patch 2 OS Sun Solaris Database Oracle 9.2.0.8.0 Every time we try to create a vendor form it's give me an error below The AR System Plug-In server is not responding. Cannot connect to the system at this time. Contact your AR System Administrator for assistance. : RPC: Timed out (ARERR 8939). I talked to our vendor whose suggestion was to do the following below and we have done all of it but still no improvement. There are several ways to work around this problem. 1. You can add the following line to the ar.cfg/ar.conf file: Server-Plugin-Default-Timeout: 500 This increases the Plug-in Server timeout theshold. Although this may prevent the ARERR 8939 from occuring, all it is really doing is providing more time for the Plug-in Server before issuing the error. 2. Change the Page Size to something smaller like 1000 During discovery, data is returned from the LDAP database in chunks. This is affectively changing the chunk size. 3. Change the BaseDN in the ARDBC LDAP Configuration form to someting more specific The BaseDN tells the Plug-in Server where in the LDAP database to start looking for data. LDAP databases are organized in a tree structure. Having a BaseDN near the root structure will mean that it finds all the data contained within resulting in a lengthy discovery process. If a BaseDN closer to the location of the data is used, then there is less information to process and discovery is faster. 4. Don't use the Vendor form wizard to create the vendor form. After this our vendor have suggested to upgrade the LDAP plugin to patch 3 . still having the same issue. Thanks Rezaul Haque E-MAIL CONFIDENTIALITY NOTICE: The contents of this e-mail message and any attachments are intended solely for the addressee(s) and may contain confidential and/or legally privileged information. If you are not the intended recipient of this message or if this message has been addressed to you in error, please immediately alert the sender by reply e-mail and then delete this message and any attachments. If you are not the intended recipient, you are notified that any use, dissemination, distribution, copying, or storage of this message or any attachment is strictly prohibited. __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ Classification: UNCLASSIFIED Caveats: NONE ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are E-MAIL CONFIDENTIALITY NOTICE: The contents of this e-mail message and any attachments are intended solely for the addressee(s) and may contain confidential and/or legally privileged information. If you are not the intended recipient of this message or if this message has been addressed to you in error, please immediately alert the sender by reply e-mail and then delete this message and any attachments. If you are not the intended recipient, you are notified that any use, dissemination, distribution, copying, or storage of this message or any attachment is strictly prohibited. ___ UNSUBSCRIBE or access ARSlist Archives
Re: LDAP Plugin (UNCLASSIFIED)
Classification: UNCLASSIFIED Caveats: NONE We used download JDK 1.5 update 15 from below website https://sdlc1e.sun.com/ECom/EComActionServlet/DownloadPage:~:com.sun.sunit.s dlc.content.DownloadPageInfo;jsessionid=2735330AF0371BF95D99CC1455D36724;jse ssionid=2735330AF0371BF95D99CC1455D36724 I hope this helps... Alex -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Haque, Rezaul R Sent: Thursday, May 01, 2008 1:26 PM To: arslist@ARSLIST.ORG Subject: Re: LDAP Plugin (UNCLASSIFIED) What version of JAVA you have used? I might try that if that compatible with 7.0.1 patch 2. And thank you for your inputs regarding this issue. Thanks Rezaul -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Alicea, Alex CTR USA Sent: Thursday, May 01, 2008 12:02 PM To: arslist@ARSLIST.ORG Subject: Re: LDAP Plugin (UNCLASSIFIED) Classification: UNCLASSIFIED Caveats: NONE Has JAVA been upgraded recently? We are running 6.3 here and upgraded JAVA and had a similar error, where the Plug-in wouldn't start. It actually cleared the configuration in the AREA LDAP form. We installed the earlier version of JAVA and it fixed the issue. Alex -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Haque, Rezaul R Sent: Thursday, May 01, 2008 12:49 PM To: arslist@ARSLIST.ORG Subject: Re: LDAP Plugin (UNCLASSIFIED) java version 1.6.0_03 Thanks Rezaul -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Alicea, Alex CTR USA Sent: Thursday, May 01, 2008 11:26 AM To: arslist@ARSLIST.ORG Subject: Re: LDAP Plugin (UNCLASSIFIED) Classification: UNCLASSIFIED Caveats: NONE Have you checked your JAVA version? -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Haque, Rezaul R Sent: Thursday, May 01, 2008 12:05 PM To: arslist@ARSLIST.ORG Subject: LDAP Plugin ** Is there anyone have the same issue that I am having described below.? We are in ARS 7.0.1 patch 2 OS Sun Solaris Database Oracle 9.2.0.8.0 Every time we try to create a vendor form it's give me an error below The AR System Plug-In server is not responding. Cannot connect to the system at this time. Contact your AR System Administrator for assistance. : RPC: Timed out (ARERR 8939). I talked to our vendor whose suggestion was to do the following below and we have done all of it but still no improvement. There are several ways to work around this problem. 1. You can add the following line to the ar.cfg/ar.conf file: Server-Plugin-Default-Timeout: 500 This increases the Plug-in Server timeout theshold. Although this may prevent the ARERR 8939 from occuring, all it is really doing is providing more time for the Plug-in Server before issuing the error. 2. Change the Page Size to something smaller like 1000 During discovery, data is returned from the LDAP database in chunks. This is affectively changing the chunk size. 3. Change the BaseDN in the ARDBC LDAP Configuration form to someting more specific The BaseDN tells the Plug-in Server where in the LDAP database to start looking for data. LDAP databases are organized in a tree structure. Having a BaseDN near the root structure will mean that it finds all the data contained within resulting in a lengthy discovery process. If a BaseDN closer to the location of the data is used, then there is less information to process and discovery is faster. 4. Don't use the Vendor form wizard to create the vendor form. After this our vendor have suggested to upgrade the LDAP plugin to patch 3 . still having the same issue. Thanks Rezaul Haque E-MAIL CONFIDENTIALITY NOTICE: The contents of this e-mail message and any attachments are intended solely for the addressee(s) and may contain confidential and/or legally privileged information. If you are not the intended recipient of this message or if this message has been addressed to you in error, please immediately alert the sender by reply e-mail and then delete this message and any attachments. If you are not the intended recipient, you are notified that any use, dissemination, distribution, copying, or storage of this message or any attachment is strictly prohibited. __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ Classification: UNCLASSIFIED Caveats: NONE ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are E-MAIL CONFIDENTIALITY NOTICE: The contents of this e-mail message and any attachments are intended solely for the addressee(s) and may contain
Re: LDAP Plugin (UNCLASSIFIED)
Thanks, I will try go back a java version and give a try and let you know the outcome. Thanks Rezaul -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Alicea, Alex CTR USA Sent: Thursday, May 01, 2008 12:30 PM To: arslist@ARSLIST.ORG Subject: Re: LDAP Plugin (UNCLASSIFIED) Classification: UNCLASSIFIED Caveats: NONE We used download JDK 1.5 update 15 from below website https://sdlc1e.sun.com/ECom/EComActionServlet/DownloadPage:~:com.sun.sun it.s dlc.content.DownloadPageInfo;jsessionid=2735330AF0371BF95D99CC1455D36724 ;jse ssionid=2735330AF0371BF95D99CC1455D36724 I hope this helps... Alex -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Haque, Rezaul R Sent: Thursday, May 01, 2008 1:26 PM To: arslist@ARSLIST.ORG Subject: Re: LDAP Plugin (UNCLASSIFIED) What version of JAVA you have used? I might try that if that compatible with 7.0.1 patch 2. And thank you for your inputs regarding this issue. Thanks Rezaul -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Alicea, Alex CTR USA Sent: Thursday, May 01, 2008 12:02 PM To: arslist@ARSLIST.ORG Subject: Re: LDAP Plugin (UNCLASSIFIED) Classification: UNCLASSIFIED Caveats: NONE Has JAVA been upgraded recently? We are running 6.3 here and upgraded JAVA and had a similar error, where the Plug-in wouldn't start. It actually cleared the configuration in the AREA LDAP form. We installed the earlier version of JAVA and it fixed the issue. Alex -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Haque, Rezaul R Sent: Thursday, May 01, 2008 12:49 PM To: arslist@ARSLIST.ORG Subject: Re: LDAP Plugin (UNCLASSIFIED) java version 1.6.0_03 Thanks Rezaul -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Alicea, Alex CTR USA Sent: Thursday, May 01, 2008 11:26 AM To: arslist@ARSLIST.ORG Subject: Re: LDAP Plugin (UNCLASSIFIED) Classification: UNCLASSIFIED Caveats: NONE Have you checked your JAVA version? -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Haque, Rezaul R Sent: Thursday, May 01, 2008 12:05 PM To: arslist@ARSLIST.ORG Subject: LDAP Plugin ** Is there anyone have the same issue that I am having described below.? We are in ARS 7.0.1 patch 2 OS Sun Solaris Database Oracle 9.2.0.8.0 Every time we try to create a vendor form it's give me an error below The AR System Plug-In server is not responding. Cannot connect to the system at this time. Contact your AR System Administrator for assistance. : RPC: Timed out (ARERR 8939). I talked to our vendor whose suggestion was to do the following below and we have done all of it but still no improvement. There are several ways to work around this problem. 1. You can add the following line to the ar.cfg/ar.conf file: Server-Plugin-Default-Timeout: 500 This increases the Plug-in Server timeout theshold. Although this may prevent the ARERR 8939 from occuring, all it is really doing is providing more time for the Plug-in Server before issuing the error. 2. Change the Page Size to something smaller like 1000 During discovery, data is returned from the LDAP database in chunks. This is affectively changing the chunk size. 3. Change the BaseDN in the ARDBC LDAP Configuration form to someting more specific The BaseDN tells the Plug-in Server where in the LDAP database to start looking for data. LDAP databases are organized in a tree structure. Having a BaseDN near the root structure will mean that it finds all the data contained within resulting in a lengthy discovery process. If a BaseDN closer to the location of the data is used, then there is less information to process and discovery is faster. 4. Don't use the Vendor form wizard to create the vendor form. After this our vendor have suggested to upgrade the LDAP plugin to patch 3 . still having the same issue. Thanks Rezaul Haque E-MAIL CONFIDENTIALITY NOTICE: The contents of this e-mail message and any attachments are intended solely for the addressee(s) and may contain confidential and/or legally privileged information. If you are not the intended recipient of this message or if this message has been addressed to you in error, please immediately alert the sender by reply e-mail and then delete this message and any attachments. If you are not the intended recipient, you are notified that any use, dissemination, distribution, copying, or storage of this message or any attachment is strictly prohibited. __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ Classification: UNCLASSIFIED Caveats: NONE
Re: Remedy Integration Available ?
Hi Gidd, I do not know of any products for integrating Remedy and Lawson. We have built our own integrations in house. Remedy automatically create accounts for self service users (this is probably more of the Lawson HR piece though). Remedy creates a csv file and uses sftp to upload it to the Lawson server. From there they have a job on the Lawson server that processes the files and creates the accounts. We are also in the beginning stages of integrate Remedy, Lawson and a custom software ordering intranet page to automate ordering of approved software. Since we are still in the planning phases I don't have many details regarding this integration at this time. What is it you are looking to accomplish from this integration? Jason On Thu, May 1, 2008 at 8:19 AM, Gidd [EMAIL PROTECTED] wrote: ** Listers: Anyone aware of integration tool(s) to Lawson Accounting application? Any advice, suggestions or integration issues would be appreciated. Regards…Gidd *Glidden L. Calden* *BUOYANT SOLUTIONS, INC.* Keeping business afloat ...in a Sea of Solutions Office ( *916.334.0599* FAX 4 *916.265.0112* Web 8 *http://www.buoyantsolutions.net* E-mail + *mailto:[EMAIL PROTECTED] [EMAIL PROTECTED]* This message and any attachments are intended only for the use of the addressee and may contain information that is privileged and confidential. If the reader of the message is not the intended recipient or an authorized representative of the intended recipient, you are hereby notified that any dissemination of this communication is strictly prohibited. If you have received this communication in error, please notify us immediately by e-mail and delete the message and any attachments from your system. __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Remedy Integration Available ?
Jason, From what I am told, the latest version of Lawson supports XML so if this is the case I may have a solution for my client. They are looking to potentially integrate Lawson and Asset Ordering/PO processes to/from our mailto:[EMAIL PROTECTED] [EMAIL PROTECTED] solution but nothing firm yet and still in a planning stage. I also tripped over Cast Iron Systems (appliance) that has hardware/firmware that provides an integration point. http://www.castiron.com/integration-solutions/lawson/ Just wondering if anyone has used this ? Thanks for the help. Regards...Gidd _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Jason Miller Sent: Thursday, May 01, 2008 11:17 AM To: arslist@ARSLIST.ORG Subject: Re: Remedy Integration Available ? ** Hi Gidd, I do not know of any products for integrating Remedy and Lawson. We have built our own integrations in house. Remedy automatically create accounts for self service users (this is probably more of the Lawson HR piece though). Remedy creates a csv file and uses sftp to upload it to the Lawson server. From there they have a job on the Lawson server that processes the files and creates the accounts. We are also in the beginning stages of integrate Remedy, Lawson and a custom software ordering intranet page to automate ordering of approved software. Since we are still in the planning phases I don't have many details regarding this integration at this time. What is it you are looking to accomplish from this integration? Jason On Thu, May 1, 2008 at 8:19 AM, Gidd [EMAIL PROTECTED] wrote: ** Listers: Anyone aware of integration tool(s) to Lawson Accounting application? Any advice, suggestions or integration issues would be appreciated. Regards.Gidd Glidden L. Calden BUOYANT SOLUTIONS, INC. Keeping business afloat ...in a Sea of Solutions Office ( 916.334.0599 FAX 4 916.265.0112 Web 8 http://www.buoyantsolutions.net http://www.buoyantsolutions.net/ E-mail + mailto:[EMAIL PROTECTED] This message and any attachments are intended only for the use of the addressee and may contain information that is privileged and confidential. If the reader of the message is not the intended recipient or an authorized representative of the intended recipient, you are hereby notified that any dissemination of this communication is strictly prohibited. If you have received this communication in error, please notify us immediately by e-mail and delete the message and any attachments from your system. __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Escalations crashing server....
What java version is the Server running? And when starting up the server does the libwebservice plugin load? Fred From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Mark Rushton Sent: Thursday, May 01, 2008 10:26 AM To: arslist@ARSLIST.ORG Subject: Re: Escalations crashing server Crashes as soon as the filter runs on Modify I will do it again with more logs on. M Mark Rushton IBM Global Services Remedy Engineering Development Team Grooms, Frederick W [EMAIL PROTECTED] Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 01/05/2008 16:12 Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: Escalations crashing server On the Escalations that just set a flag... What happens if you set the flag in the User Tool (With all logs on in the User Tool)? Fred From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Mark Rushton Sent: Thursday, May 01, 2008 9:51 AM To: arslist@ARSLIST.ORG Subject: Escalations crashing server Hi Guys I am having some problems with escalations calling web services As soon as they are enabled they crash arserverd!!! Running :- ARS 6.3 patch 23 AIX5.3 Oracle 9.2 This escalation is calling an external (to the company lan) web service but I am having a similar problem with another one calling an internally hosted service. Initially I thought it was all Escalations but have narrowed it down to those that are either calling a web service directly or setting a flag for a filter to call a web service. This is happening on a new server that was cloned - I have had some issues with this anyway I have run every single log I can think of but still found nothing Where else can I look? Anyone got any ideas please? Cheers Mark Rushton IBM Global Services Remedy Engineering Development Team ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
MT 7.1 and Searches Tool Bar
Does anyone know if its possible to get the Searches button in the tool bar on MT 7.1p2 to work with an ARS 6.3p20 server? I can see the button on the web but it is always disabled. Thank you ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: SLM Status not changing when using HPD:IncidentInterface_Create
Did they tell you where, and in what version of which application? Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of William Rentfrow Sent: Thursday, May 01, 2008 2:17 PM To: arslist@ARSLIST.ORG Subject: Re: SLM Status not changing when using HPD:IncidentInterface_Create ** Spoke to BMC - it's a bug. _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of strauss Sent: Thursday, May 01, 2008 12:25 PM To: arslist@ARSLIST.ORG Subject: Re: SLM Status not changing when using HPD:IncidentInterface_Create ** That might be an error in the so-called integration between SLM and your version of Incident Mgmt, or in how your service targets are defined versus your customers. We are creating our Incidents through Kinetic Request, which uses HPD:IncidentInterface_Create to generate requests, and as long as the customer selected for the Incident is one for whom a service target is active (in our case, the UNT Customer company), the service targets are attaching and the SLM Status is correct. It is normal for Incidents created with a support staff customer account (from one of the over 20 operational companies) to have No Service Target Assigned since no service targets are active for those companies. As a side note, since the Kinetic request generated incidents are set to Reported Source = Web, they are left at Response = No and the Incident Response service target remains active. Using one of several other reported sources, including the default of Phone (I think - we changed it), will cause a new incident to be created as already Responded, and that service target as met on Submit. We changed the default to Other, which has the same effect as Web. ARS 7.1.00.002, IM 7.0.02/03.007, SLM 7.1 Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of William Rentfrow Sent: Thursday, May 01, 2008 12:06 PM To: arslist@ARSLIST.ORG Subject: SLM Status not changing when using HPD:IncidentInterface_Create ** Vital Stats: AR Server 7.1 patch 001 for Solaris IM 7.03 SLM 7.1 We have a small custom integrations. Some filters fire on the AR System Email Messages and push data to a staging form. This form then formats the data and uses the HPD:IncidentInterface_Create to create the Incident. This all works well. It's simple, fast and reliable. However, now we've added SLM in the mix. When the Incident is created the Service Targets attach to the Incident correctly but for some reason the SLM Status field never gets updated. It is stuck at No Service Target Assigned. Is there something special you have to do to get the SLM module to work correctly when using HPD:IncidentInterface_Create? I haven't found any documentation dealing with this... William Rentfrow, Principal Consultant [EMAIL PROTECTED] C 701-306-6157 O 952-432-0227 __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Remedy Integration Available ?
Gidd, I don't have an integration for Lawson - but their headquarters are about 400 yards away -- I could go ask the receptionist :) -John On Thu, May 1, 2008 at 10:19 AM, Gidd [EMAIL PROTECTED] wrote: ** Listers: Anyone aware of integration tool(s) to Lawson Accounting application? Any advice, suggestions or integration issues would be appreciated. Regards…Gidd *Glidden L. Calden* *BUOYANT SOLUTIONS, INC.* Keeping business afloat ...in a Sea of Solutions Office ( *916.334.0599* FAX 4 *916.265.0112* Web 8 *http://www.buoyantsolutions.net* E-mail + *mailto:[EMAIL PROTECTED] [EMAIL PROTECTED]* This message and any attachments are intended only for the use of the addressee and may contain information that is privileged and confidential. If the reader of the message is not the intended recipient or an authorized representative of the intended recipient, you are hereby notified that any dissemination of this communication is strictly prohibited. If you have received this communication in error, please notify us immediately by e-mail and delete the message and any attachments from your system. __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ -- John David Sundberg 235 East 6th Street, Suite 400B St. Paul, MN 55101 (651) 556-0930-work (651) 247-6766-cell (651) 695-8577-fax [EMAIL PROTECTED] ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: V7 ARDBC Vendor form LDAP query
Mark, I have the following in the Base DN: DC=uspl,DC=enbridge,DC=com Regards, Ben Walters, Mark [EMAIL PROTECTED] Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 05/01/2008 09:42 AM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: V7 ARDBC Vendor form LDAP query What do you have as your Base DN for Discovery? If this is too general you may find the plugin times out and will not be available. Set this to something very specific – the full DN of a user for example. Once you have created the vendor form you can change the base DN via the form properties vendor information tab. Mark From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Benjamin Trimmer Sent: 01 May 2008 14:40 To: arslist@ARSLIST.ORG Subject: Re: V7 ARDBC Vendor form LDAP query Mark, When I cahnge the port to 3268, the ARSYS.ARDBC.LDAP Available Vendor Name is no longer in the list and I'm not able to select a vendor table. I'm basically in the need for help in writing the specific LDAP query that will pull a list of all domain users from each of the domains in the forest. Regards, Ben Walters, Mark [EMAIL PROTECTED] Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 04/30/2008 09:15 AM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: V7 ARDBC Vendor form LDAP query ** This should work but you will need to use the global catalog port (3268 IIRC) rather than the default LDAP port (389). Also, when specifying the BaseDN in the plugin config form, start with a specific user and modify it via the vendor form properties later. If you just point to the root of the tree you’ll probably get a timeout when trying to create the vendor form as the plugin trawls the LDAP server collecting data. Mark From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Benjamin Trimmer Sent: 30 April 2008 14:29 To: arslist@ARSLIST.ORG Subject: V7 ARDBC Vendor form LDAP query ** Listers, I am working on a Actice Directory integration where I need to pull user's (people) data from AD. The environment that I am in is a forest with 4 domains. I wanteto make a connection the the forest level AD server, and get the information from the domains below. I am having issues writing the correct LDAP query. Is there anyone who can be of assistance on this? Regards, Ben Trimmer * * * * * * * * * * * * * * * * * * * * * * * * * IMPORTANT NOTICE* * * * * * * * * * * * * * * * * * * * * * * * * Unless otherwise indicated or obvious from the nature of the transmittal, the information contained in this email message is CONFIDENTIAL information intended for the use of the individual or entity named herein. If the reader of this message is not the intended recipient, or the employee or agent responsible to deliver it to the intended recipient, you are hereby notified that any dissemination, distribution or copying of this communication is strictly prohibited. If you have received this communication in error, please immediately notify the sender using the above contact information or by return email and delete this message and any copies from your computer system. Thank you. __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___
Job: Remedy CMDB and CLM Developer - 2 positions - Austin, TX ** Josh Kitchen
Howdy List, Let me know if you have any questions. Also they are willing to look at all pay rates. Duration: 6 month Contract Location: Austin, TX Authorization Status: EAD, GC, US Citizen Below is the job description. 2 slots, 1 is SLM developer, the 2nd is CMDB 2.x development experience. REMEDY SOFTWARE ENGINEER Responsibilities: You will be employed to architect, deploy, support, and in some cases, train users on the BMC Remedy product set. Candidate should have successfully deployed of 7.x SLM and the Atrium CMDB 2.x. Responsibilities will include but not limited to: * Develop and deploy SLMs (SLAs) for key business processes using BMC Remedy SLM 7.x * Configuration and integration with Remedy Atrium CMDB * Development and customization of BMC Remedy applications * Deliver design specifications after attending Requirements Analysis sessions and customer workshops * Scope and develop custom applications * Provide system and customization documentation * System troubleshooting * Implement integrations to the BMC Remedy applications * Provide technical assistance on pre-sales calls and demos * Assist the Frontline Support when not working on active projects * Provide project leadership and project management * Mentor junior engineers Required Skills/Experience/Education: * A four-year undergraduate degree * Demonstrated mastery of documentation software (e.g., Microsoft Word, Excel, PowerPoint, and Visio; Adobe Acrobat; a graphics editing package such as Photoshop, etc.) * References indicating a proven track record of working well with technical subject matter experts (SMEs) AND with non-technical managers and project stakeholders * Experience in business process and/or technical consulting * Experience with IT systems and technology platforms * Experience defining and leading IT improvement projects Preferred Experience/Education * Project management experience (on documentation projects) * Experience with ITIL best practices * Experience with Remedy software products (also good: software in the same general class and category, as concepts will be familiar) * Experience with PRINCE2 project management methodology (also good: PMI project management experience) * Experience with Incident, Problem, Change, Configuration and Asset Management * Knowledge of ITIL and other IT Best Practices frameworks (ideally, Foundations-certified) (also good: Six Sigma, CMMI, other methodologies) * Experience with SDLC tools and methodologies Joshua Kitchen Information Technology Recruiter Kforce Professional Staffing Two Prestige Place (Suite 350) 937.449.1749 Office 937.461.6888 Fax 937.416.3456 Cell Great People = Great Results http://www.linkedin.com/in/joshkitchen Please don't keep me a secret... a referral is the best compliment I can receive. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are btn_viewmy_160x33.gif
Re: Remedy Integration Available ?
John, Would ya mind popping in on them to get an answer LOL Gidd _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of John Sundberg Sent: Thursday, May 01, 2008 12:59 PM To: arslist@ARSLIST.ORG Subject: Re: Remedy Integration Available ? ** Gidd, I don't have an integration for Lawson - but their headquarters are about 400 yards away -- I could go ask the receptionist :) -John On Thu, May 1, 2008 at 10:19 AM, Gidd [EMAIL PROTECTED] wrote: ** Listers: Anyone aware of integration tool(s) to Lawson Accounting application? Any advice, suggestions or integration issues would be appreciated. Regards.Gidd Glidden L. Calden BUOYANT SOLUTIONS, INC. Keeping business afloat ...in a Sea of Solutions Office ( 916.334.0599 FAX 4 916.265.0112 Web 8 http://www.buoyantsolutions.net http://www.buoyantsolutions.net/ E-mail + mailto:[EMAIL PROTECTED] This message and any attachments are intended only for the use of the addressee and may contain information that is privileged and confidential. If the reader of the message is not the intended recipient or an authorized representative of the intended recipient, you are hereby notified that any dissemination of this communication is strictly prohibited. If you have received this communication in error, please notify us immediately by e-mail and delete the message and any attachments from your system. __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ -- John David Sundberg 235 East 6th Street, Suite 400B St. Paul, MN 55101 (651) 556-0930-work (651) 247-6766-cell (651) 695-8577-fax [EMAIL PROTECTED] __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Remedy Integration Available ?
Asking a random secretary if they want to integrate MIGHT just get ya slapped :) PS - Hi, I hope all is well over there. I'm about 5 miles south of ya. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of John Sundberg Sent: Thursday, May 01, 2008 2:59 PM To: arslist@ARSLIST.ORG Subject: Re: Remedy Integration Available ? ** Gidd, I don't have an integration for Lawson - but their headquarters are about 400 yards away -- I could go ask the receptionist :) -John On Thu, May 1, 2008 at 10:19 AM, Gidd [EMAIL PROTECTED] wrote: ** Listers: Anyone aware of integration tool(s) to Lawson Accounting application? Any advice, suggestions or integration issues would be appreciated. Regards...Gidd Glidden L. Calden BUOYANT SOLUTIONS, INC. Keeping business afloat ...in a Sea of Solutions Office ( 916.334.0599 FAX 4 916.265.0112 Web 8 http://www.buoyantsolutions.net http://www.buoyantsolutions.net/ E-mail + mailto:[EMAIL PROTECTED] This message and any attachments are intended only for the use of the addressee and may contain information that is privileged and confidential. If the reader of the message is not the intended recipient or an authorized representative of the intended recipient, you are hereby notified that any dissemination of this communication is strictly prohibited. If you have received this communication in error, please notify us immediately by e-mail and delete the message and any attachments from your system. __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ -- John David Sundberg 235 East 6th Street, Suite 400B St. Paul, MN 55101 (651) 556-0930-work (651) 247-6766-cell (651) 695-8577-fax [EMAIL PROTECTED] __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Problem running AR System reports on Mid-Tier 7.0.1 patch 005
Hello, I've run into a problem trying to run AR System style reports on Remedy Mid-Tier 7.0.1 patch 005. All that is displayed when a report is run is: Index: 1, Size: 1 The reports continue to run fine through the client tool. Has anyone come across this before? Thanks, Chris Somers IT Middleware Business Technology Services City of Winnipeg ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Remedy Integration Available ?
Slapped could be good ;) FYI - MN people -- care to get together for a Sushi lunch some time - just for fun? Email me if interested. -John On Thu, May 1, 2008 at 3:28 PM, William Rentfrow [EMAIL PROTECTED] wrote: ** Asking a random secretary if they want to integrate MIGHT just get ya slapped :) PS - Hi, I hope all is well over there. I'm about 5 miles south of ya. -- *From:* Action Request System discussion list(ARSList) [mailto: [EMAIL PROTECTED] *On Behalf Of *John Sundberg *Sent:* Thursday, May 01, 2008 2:59 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: Remedy Integration Available ? ** Gidd, I don't have an integration for Lawson - but their headquarters are about 400 yards away -- I could go ask the receptionist :) -John On Thu, May 1, 2008 at 10:19 AM, Gidd [EMAIL PROTECTED] wrote: ** Listers: Anyone aware of integration tool(s) to Lawson Accounting application? Any advice, suggestions or integration issues would be appreciated. Regards…Gidd *Glidden L. Calden* *BUOYANT SOLUTIONS, INC.* Keeping business afloat ...in a Sea of Solutions Office ( *916.334.0599* FAX 4 *916.265.0112* Web 8 *http://www.buoyantsolutions.net* E-mail + *mailto:[EMAIL PROTECTED] [EMAIL PROTECTED]* This message and any attachments are intended only for the use of the addressee and may contain information that is privileged and confidential. If the reader of the message is not the intended recipient or an authorized representative of the intended recipient, you are hereby notified that any dissemination of this communication is strictly prohibited. If you have received this communication in error, please notify us immediately by e-mail and delete the message and any attachments from your system. __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ -- John David Sundberg 235 East 6th Street, Suite 400B St. Paul, MN 55101 (651) 556-0930-work (651) 247-6766-cell (651) 695-8577-fax [EMAIL PROTECTED] __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ -- John David Sundberg 235 East 6th Street, Suite 400B St. Paul, MN 55101 (651) 556-0930-work (651) 247-6766-cell (651) 695-8577-fax [EMAIL PROTECTED] ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Remedy Integration Available ?
I dunno... Getting cuffed along side of the melon just plain smarts - unless, of course, you're Klingon and sharpen the fangs by hand because you think that pain is fun. :-p Now if you had mentioned something about chowing down an animal that went 'moo', optionally has grill marks and is preferably still bleeding a bit... Slapped could be good ;) FYI - MN people -- care to get together for a Sushi lunch some time - just for fun? Email me if interested. -John On Thu, May 1, 2008 at 3:28 PM, William Rentfrow [EMAIL PROTECTED] wrote: ** Asking a random secretary if they want to integrate MIGHT just get ya slapped :) PS - Hi, I hope all is well over there. I'm about 5 miles south of ya. -- *From:* Action Request System discussion list(ARSList) [mailto: [EMAIL PROTECTED] *On Behalf Of *John Sundberg *Sent:* Thursday, May 01, 2008 2:59 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: Remedy Integration Available ? ** Gidd, I don't have an integration for Lawson - but their headquarters are about 400 yards away -- I could go ask the receptionist :) -John On Thu, May 1, 2008 at 10:19 AM, Gidd [EMAIL PROTECTED] wrote: ** Listers: Anyone aware of integration tool(s) to Lawson Accounting application? Any advice, suggestions or integration issues would be appreciated. Regards Gidd *Glidden L. Calden* *BUOYANT SOLUTIONS, INC.* Keeping business afloat ...in a Sea of Solutions Office ( *916.334.0599* FAX 4 *916.265.0112* Web 8 *http://www.buoyantsolutions.net* E-mail + *mailto:[EMAIL PROTECTED] [EMAIL PROTECTED]* This message and any attachments are intended only for the use of the addressee and may contain information that is privileged and confidential. If the reader of the message is not the intended recipient or an authorized representative of the intended recipient, you are hereby notified that any dissemination of this communication is strictly prohibited. If you have received this communication in error, please notify us immediately by e-mail and delete the message and any attachments from your system. __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ -- John David Sundberg 235 East 6th Street, Suite 400B St. Paul, MN 55101 (651) 556-0930-work (651) 247-6766-cell (651) 695-8577-fax [EMAIL PROTECTED] __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ -- John David Sundberg 235 East 6th Street, Suite 400B St. Paul, MN 55101 (651) 556-0930-work (651) 247-6766-cell (651) 695-8577-fax [EMAIL PROTECTED] ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are -- This message has been scanned for viruses and dangerous content by MailScanner, and is believed to be clean. -- - Will Du Chene - [EMAIL PROTECTED] http://www.myspace.com/wduchene - ...you're an anti-Microsoft zealot... - Norm Kaiser - ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Timezone info in date/time fields
Hi Fred, Thanks for your reply. However, my question is more related to the display format of the date/time field and whether it is possible to include not only date and time information but timezone of the client as well. Regards, Arkadi From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Grooms, Frederick W Sent: Thursday, May 01, 2008 11:17 PM To: arslist@ARSLIST.ORG Subject: Re: Timezone info in date/time fields No, because the date and time are displayed in the timezone of the person viewing the data. i.e. A person viewing the diary data in New York would see (assuming a 5 hour offset from your GMT examle ;) 04/10/2008 9:36:20 AR_ESCALATOR A person in Chicago would see 04/10/2008 8:36:20 AR_ESCALATOR Fred From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Parij, Arkadi (Arkadi) Sent: Wednesday, April 30, 2008 6:27 PM To: arslist@ARSLIST.ORG Subject: Timezone info in date/time fields Hi All, Is there a way to configure WUT to set the date/time format to include the timezone information? For example, currently the timestamp and user name in a Diary field are displayed as follows: 04/10/2008 14:36:20 AR_ESCALATOR The preferred format would be: 04/10/2008 14:36:20 GMT AR_ESCALATOR Thanks. Arkadi __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
OC LA RUG - Save the Date - June 12, 2008
Please note the date shoud be June 12. My original message said June 6 in the subject area. Thank you! Hello OC LA RUG Members: This is just a short note to advise you that we are currently planning our next meeting for June 12, 2008. We are still finalizing the presentation schedule, and wanted to poll all of you to find out what type of presentations you would be interested in attending at the next meeting. One option that has been discussed is that one of our active members has recently rolled out Remedy Service Desk and Change Management v7. Would any other members be interested in learning how they were to bridge the gap between the IT and the business? If not that topic, do any of you have a topic that you would like to present to the group? Also, does anyone have a particular vendor that they would like to jsbr present? Please let me know before May 9, so that there is time to arrange the meeting. Best Regards, Cindy Harrison [EMAIL PROTECTED] ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Timezone info in date/time fields
Hi!
Diary-dates and any date/time-field is stored timezone agnostic. The
timezone on the cliend decides how it is displayed.
If you store the date/time in a character fields on the client (using an
Active Link), it will keep the local time. The time-field should work in
the same way.
If you store the hour-portion in an integer-field, you may be able to
calculate the time difference between the client and the server using
filters. I have not tried it myself thought.
Active-Link:
Set-Fields:
ClientModifyDateTime = $TIMESTAMP$
Set-Fields:
ClientModifyHour = HOUR($ClientModifyDateTime$)
Filter:
Set-Fields:
ServerModifyHour = HOUR($ClientModifyDateTime$)
Set-Fields:
ClientTimezoneOffset = $ServerModifyHour$ - $ClientModifyHour$
Filter: ('ClientTimezoneOffset' = -12)
Set-Fields:
ClientTimezoneOffset = $ClientTimezoneOffset$ + 24
Best Regards - Misi, RRR AB, http://rrr.se/sv/
Hi Fred,
Thanks for your reply.
However, my question is more related to the display format of the
date/time field and whether it is possible to include not only date and
time information but timezone of the client as well.
Regards,
Arkadi
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Grooms, Frederick W
Sent: Thursday, May 01, 2008 11:17 PM
To: arslist@ARSLIST.ORG
Subject: Re: Timezone info in date/time fields
No, because the date and time are displayed in the timezone of the
person viewing the data.
i.e. A person viewing the diary data in New York would see (assuming a
5 hour offset from your GMT examle ;)
04/10/2008 9:36:20 AR_ESCALATOR
A person in Chicago would see
04/10/2008 8:36:20 AR_ESCALATOR
Fred
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Parij, Arkadi (Arkadi)
Sent: Wednesday, April 30, 2008 6:27 PM
To: arslist@ARSLIST.ORG
Subject: Timezone info in date/time fields
Hi All,
Is there a way to configure WUT to set the date/time format to include
the timezone information?
For example, currently the timestamp and user name in a Diary field are
displayed as follows:
04/10/2008 14:36:20 AR_ESCALATOR
The preferred format would be:
04/10/2008 14:36:20 GMT AR_ESCALATOR
Thanks.
Arkadi
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