BMC Performance Matrix on ARS 7.6.04 on Different OS
Hi - Does anybody has any input or any matrix on Performace og BMC ARS on different OS, so that We can take a decision that Which OS is more suitable. I have option of both Windows 2008 or Unix , but on Which OS BMC Product's performace is better. Please advise -- Regards, Bhupesh Gupta ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: BMC Performance Matrix on ARS 7.6.04 on Different OS
Solaris 11 is coming out in days: sun boxes are claiming 5x performance with new cpu's ... I would go that direction... Very soon Just something to think about Sent from my iPhone so typo's or funky words can and do happen! On Oct 5, 2011, at 5:19 AM, Bhupesh Gupta gupta.bhupesh3...@gmail.com wrote: ** Hi - Does anybody has any input or any matrix on Performace og BMC ARS on different OS, so that We can take a decision that Which OS is more suitable. I have option of both Windows 2008 or Unix , but on Which OS BMC Product's performace is better. Please advise -- Regards, Bhupesh Gupta _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Separation of DB and Application server
I would consult with your network team for duplex settings. Reason being, your switches or routers may be set for something other than full duplex. If your servers' NIC contradicts this it will cause severe packet loss and increased collisions. Solaris servers should:auto negotiate out of the box. We have a system that reaches across two VLANs. This is similar to setting up the Distributed Server Option with the CMDB. You can do this there just has to be some route analysis take place. Certain firewall rules have to be created, etc.. Again, usually accomplished by your network/firewall team. From: patchsk vamsi...@gmail.com To: arslist@ARSLIST.ORG Sent: Wednesday, October 5, 2011 12:46 AM Subject: Re: Separation of DB and Application server ** Also make sure your ars and db are with in same LAN and it is configured for full duplex. _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: BMC Performance Matrix on ARS 7.6.04 on Different OS
Hi Gupta, I have not looked to see but is 7.6.04 compatible with Solaris 11 in the compatibility matrix? I hope so because I'd like to upgrade :-) We have test systems on all platforms. To be honest, I've not really every caught myself saying, wow this one is so much faster. I would almost look at this from another angle. Support, upgrading, administrative overhead, troubleshooting and stability. Thinking about these things I would go with a Windows system. I am a UNIX guy by trade and I would recommend Windows on SQL Server (like vendor). It's just all around an easier system to upgrade and maintain. From: Patrick Zandi remedy...@gmail.com To: arslist@ARSLIST.ORG Sent: Wednesday, October 5, 2011 5:45 AM Subject: Re: BMC Performance Matrix on ARS 7.6.04 on Different OS Solaris 11 is coming out in days: sun boxes are claiming 5x performance with new cpu's ... I would go that direction... Very soon Just something to think about Sent from my iPhone so typo's or funky words can and do happen! On Oct 5, 2011, at 5:19 AM, Bhupesh Gupta gupta.bhupesh3...@gmail.com wrote: ** Hi - Does anybody has any input or any matrix on Performace og BMC ARS on different OS, so that We can take a decision that Which OS is more suitable. I have option of both Windows 2008 or Unix , but on Which OS BMC Product's performace is better. Please advise -- Regards, Bhupesh Gupta _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
SRM - Troubleshoot
Listers, I found another tricky issue, SRM is not creating incidents, neither changes, in the Service Request form I only see that the PDT is in progress but AOT only stays in Initiate status, but this is not happening with all SR it only happens with those with Navigational categories defined. Does anybody know where can I look for troubleshoot this? Thanks Hugo Ruesga Software Development Advisor US 972.577.7000 x 332.3868 MX +52 (33) 3332.3868 P Please consider the environment before printing this email The information contained in and transferred with this electronic message is intended only for the recipient(s) designated above, it is protected by law and it may contain information which is privileged and confidential. If you are not the intended recipient, please do not read, copy, or use it, and do not disclose it to others. Please notify the sender of the delivery error by replying to this message, and then delete it from your system. Thank you. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Share point integration with bmc remedy?
At rug 2011 there was a vendor booth that showed how they do share point integration, who was the vendor? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
SMS sending multiple messages
Hi, Instead of sending email notification for one grp I am using notification to their cell number. The AR message form shows that one notification has been sent but user gets 20/30 texts of the same message. Does anyone know why this is happening? Thanks ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Share point integration with bmc remedy?
I think it was Rapid Technologies Todd From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of michael campbell Sent: Wednesday, October 05, 2011 9:18 AM To: arslist@ARSLIST.ORG Subject: Share point integration with bmc remedy? ** At rug 2011 there was a vendor booth that showed how they do share point integration, who was the vendor? _attend WWRUG11 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ The information contained in this communication may be confidential, is intended only for the use of the recipient(s) named above, and may be legally privileged. If the reader of this message is not the intended recipient, you are hereby notified that any dissemination, distribution, or copying of this communication, or any of its contents, is strictly prohibited. If you have received this communication in error, please notify the sender immediately and destroy or delete the original message and any copy of it from your computer system. If you have any questions concerning this message, please contact the sender. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: SMS sending multiple messages
http://en.wikipedia.org/wiki/SMS Yes - SMS / Text is limited in lneth like twitter - in fact twitter took it from text message limit. So cell phone companies allow greater length by breaking them up into multiple messages. Your users will love that, especially if they have overages on going over their allotted limit per month :) Regards, Andrew Goodall Software Engineer 2 | Development Services | jcpenney . www.jcp.com -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of S Test Sent: Wednesday, October 05, 2011 10:00 AM To: arslist@ARSLIST.ORG Subject: SMS sending multiple messages Hi, Instead of sending email notification for one grp I am using notification to their cell number. The AR message form shows that one notification has been sent but user gets 20/30 texts of the same message. Does anyone know why this is happening? Thanks ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are The information transmitted is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. If the reader of this message is not the intended recipient, you are hereby notified that your access is unauthorized, and any review, dissemination, distribution or copying of this message including any attachments is strictly prohibited. If you are not the intended recipient, please contact the sender and delete the material from any computer. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Barcode Scanners
Hi Vishwa! We use this system a lot for doing fast Asset Audits, but it also works with receiving/dispatching goods etc.: Key Features Benefits Provides a simple, fast barcode scanning user interface to your Service Desk to significantly improve the time required for the following actions: o Goods Received, Physical Asset Audits, Installs, Moves, Additions of infrastructure, Changes of configuration topology, Decommissioning of infrastructure. o Tracking “Break Fix”, “Break and Replace” and “Break and Loan” asset movements. Runs in real time mode for up to date asset and inventory location tracking Includes population of items as well as topology (relationships) linking between Configuration Items to the CMDB Backend workflow is configurable based on business rules per client and per action Has offline functionality with auto sync once the connection is re-established Input to staging tables for data accuracy verification (configurable option) Voice prompt command verification (configurable option) “Repeat scan” option for rapid scanning of multiples of the same item Associate “parent – child” equipment relationships and allow them to be moved as a single entity Provides audit trail history Works with basic and complex barcodes as well as RFID’s. It consists of a Remedy ARS application module and a windows application installed on any workstation (we use those small netbooks) to connect your own scanner device to. I will send you a summary doc off-list. Best Regards, Theo Sent from my Black/Silver Personal Computer “Try not to become a person of success, but a person of value.” – Albert Einstein From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of anurag saxena Sent: 03 October 2011 16:48 To: arslist@ARSLIST.ORG Subject: Re: Barcode Scanners ** Hi Theo, There is similar need in my organization; can you please explain the setup to integrate Barcode stuff with Atrium? Thank you in advance. Best Wishes, Vishwa AON Hewitt | Remedy Lead img src=http://us.i1.yimg.com/us.yimg.com/i/mesg/tsmileys2/01.gif;font color=#4040ff face=systemHAVE A NICE DAY/font From: Theo Fondse t...@remex.co.za To: arslist@ARSLIST.ORG Sent: Monday, October 3, 2011 4:51 PM Subject: Re: Barcode Scanners ** We wrote our own barcode scanning solution and integrated it with Atrium. Best Regards, Theo Sent from my Black/Silver Personal Computer “Try not to become a person of success, but a person of value.” – Albert Einstein From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Warren R. Baltimore II Sent: 30 September 2011 15:06 To: arslist@ARSLIST.ORG Subject: Barcode Scanners ** Anyone out there in ARS land familiar with the Grabba barcode scanners? Feedback? -- Warren R. Baltimore II Remedy Developer 410-533-5367 _attend WWRUG11 www.wwrug.comhttp://www.wwrug.com/ ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Share point integration with bmc remedy?
I think it was Meritide. http://www.meritide.com/ http://www.RemedyAnywhere.com/ -John On Oct 5, 2011, at 10:02 AM, Arner, Todd wrote: ** I think it was Rapid Technologies Todd From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of michael campbell Sent: Wednesday, October 05, 2011 9:18 AM To: arslist@ARSLIST.ORG Subject: Share point integration with bmc remedy? ** At rug 2011 there was a vendor booth that showed how they do share point integration, who was the vendor? _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ The information contained in this communication may be confidential, is intended only for the use of the recipient(s) named above, and may be legally privileged. If the reader of this message is not the intended recipient, you are hereby notified that any dissemination, distribution, or copying of this communication, or any of its contents, is strictly prohibited. If you have received this communication in error, please notify the sender immediately and destroy or delete the original message and any copy of it from your computer system. If you have any questions concerning this message, please contact the sender. _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ -- John Sundberg Save the Date! First Annual KEG - Kinetic Enthusiasts Group Feb. 29th - Mar. 2nd 2012 in Denver CO For more information click here - KEG Kinetic Data, Inc. Building a Better Service Experience Recipient of: WWRUG10 Best Customer Service/Support Award WWRUG09 Innovator of the Year Award john.sundb...@kineticdata.com 651.556.0930 I www.kineticdata.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Share point integration with bmc remedy?
It probably depends on what sort of integration you are looking to do. Before looking into vendors I would see if Remedy and SharePoint have the tools you need already built in. There is a lot you can do that is simple and requires no additional money to be spent. I've worked with the SharePoint team here to display our Forward Schedule of Changes as a list in SharePoint simply by using the BDC (Business Data Catalog.) If you are capable of editing simple XML documents and have read permissions to the database from SharePoint, you can have something like this up and running quickly. Then you can apply standard SharePoint filtering to it, and create separate views for it to help your users easily sort and filter things in standard ways. You can use SharePoint's BDC essentially as a reporting tool for anything that you need to display on the web. To make it a little more useful, don't forget that you can also create hyperlinks that are dynamic, so that when a user clicks the hyperlink on the SharePoint list, it automatically opens up the right record in Remedy. I've also embedded SRM and RKM within iFrames in order to make a seamless UI integration between SharePoint and Remedy for our business users. It also helps that we have SSO up and running so nobody has to log in manually. Also, while I haven't done this, you can use something like InfoPath to build forms that can submit data to ITSM's web services. I looked into it and it seems easy enough, but since we have SRM I'd much rather use it to handle user requests than InfoPath. Thanks, Shawn Pierson Remedy Developer | Southern Union From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of michael campbell Sent: Wednesday, October 05, 2011 9:18 AM To: arslist@ARSLIST.ORG Subject: Share point integration with bmc remedy? ** At rug 2011 there was a vendor booth that showed how they do share point integration, who was the vendor? _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ Private and confidential as detailed here: http://www.sug.com/disclaimers/default.htm#Mail . If you cannot access the link, please e-mail sender. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Share point integration with bmc remedy?
You are correct it was Meritide...I think the sales rep name was Clay. -Mike Michael Hocks Remedy Administrator 651.366.4091 mike.ho...@state.mn.usmailto:mike.ho...@state.mn.us From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of John Sundberg Sent: Wednesday, October 05, 2011 11:07 AM To: arslist@ARSLIST.ORG Subject: Re: Share point integration with bmc remedy? ** I think it was Meritide. http://www.meritide.com/ http://www.RemedyAnywhere.com/ -John On Oct 5, 2011, at 10:02 AM, Arner, Todd wrote: ** I think it was Rapid Technologies Todd From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of michael campbell Sent: Wednesday, October 05, 2011 9:18 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Share point integration with bmc remedy? ** At rug 2011 there was a vendor booth that showed how they do share point integration, who was the vendor? _attend WWRUG11 www.wwrug.comhttp://www.wwrug.com/ ARSlist: Where the Answers Are_ The information contained in this communication may be confidential, is intended only for the use of the recipient(s) named above, and may be legally privileged. If the reader of this message is not the intended recipient, you are hereby notified that any dissemination, distribution, or copying of this communication, or any of its contents, is strictly prohibited. If you have received this communication in error, please notify the sender immediately and destroy or delete the original message and any copy of it from your computer system. If you have any questions concerning this message, please contact the sender. _attend WWRUG11 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ -- John Sundberg Save the Date! First Annual KEG - Kinetic Enthusiasts Group Feb. 29th - Mar. 2nd 2012 in Denver CO For more information click here - KEGhttp://www.kineticdata.com/Events/KEG.html Kinetic Data, Inc. Building a Better Service Experience Recipient of: WWRUG10 Best Customer Service/Support Award WWRUG09 Innovator of the Year Award john.sundb...@kineticdata.commailto:john.sundb...@kineticdata.com 651.556.0930 I www.kineticdata.comhttp://www.kineticdata.com/ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Save Attachment from another for
Hi list. need some help here. I am trying to save an attachment from a different form from where the workflow is being fired. I am trying to get an attachment from a work info form. I am only testing this out so I have some values hard coded in my workflow. I am doing a set fields action to a character field $PROCESS$ PERFORM-ACTION-OPEN-ATTACHMENT 100351 I tried using the ID of the attachment pool as well as the attachment field. I keep getting returned 2 I added a button on a test form that does the set field action from the workinfo form to save the attachment from a specific work info entry. Is this even possible? Thanks, James ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
On-Call Notifications
I'm curious to hear if anyone has tackled, or attempted to tackle creating an on-call list for their support queues and using workflow to send out emails/pages to the identified support staff when a ticket is generated. Did you customize, use a third party tool, a combination of both, or neither? I am looking for ideas that may accomplish this and still be eligible for a SaaS implementation in the near future. Thanks! [cid:image001.jpg@01CC2CDD.1B266F40] Michael Tomasiewicz, CISSP Sr. System and Network Administrator * Enterprise Technology Services 7300 World Communications Dr, ETS-200 * Omaha, NE 68122 402.240.3462 402.838.9977 (mobile) mike.tomasiew...@conagrafoods.commailto:mike.tomasiew...@conagrafoods.com Food I love: Slim Jim TABASCO This e-mail message and all attachments, if any, may contain confidential material and is intended only for the person or entity to which the message is addressed. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply email immediately and destroy the original and any copies of this e-mail. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are inline: Picture (Device Independent Bitmap) 1.jpg
Re: On-Call Notifications
We integrate with Alarmpoint (now called xMatters), which is a third-party tool. It's worked well for us. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Mike Tomasiewicz (ConAgra Foods) Sent: Wednesday, October 05, 2011 12:35 PM To: arslist@ARSLIST.ORG Subject: On-Call Notifications ** I'm curious to hear if anyone has tackled, or attempted to tackle creating an on-call list for their support queues and using workflow to send out emails/pages to the identified support staff when a ticket is generated. Did you customize, use a third party tool, a combination of both, or neither? I am looking for ideas that may accomplish this and still be eligible for a SaaS implementation in the near future. Thanks! Michael Tomasiewicz, CISSP Sr. System and Network Administrator | Enterprise Technology Services 7300 World Communications Dr, ETS-200 | Omaha, NE 68122 402.240.3462 402.838.9977 (mobile) mike.tomasiew...@conagrafoods.com mailto:mike.tomasiew...@conagrafoods.com Food I love: Slim Jim TABASCO This e-mail message and all attachments, if any, may contain confidential material and is intended only for the person or entity to which the message is addressed. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply email immediately and destroy the original and any copies of this e-mail. _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are smime.p7s Description: S/MIME cryptographic signature
Re: Save Attachment from another for
Create a display only attachment field and pool on the different form. Do a set fields from the existing form with the attachment to the new display only attachment. On Wed, Oct 5, 2011 at 12:29 PM, jham36 jha...@gmail.com wrote: ** Hi list. need some help here. I am trying to save an attachment from a different form from where the workflow is being fired. I am trying to get an attachment from a work info form. I am only testing this out so I have some values hard coded in my workflow. I am doing a set fields action to a character field $PROCESS$ PERFORM-ACTION-OPEN-ATTACHMENT 100351 I tried using the ID of the attachment pool as well as the attachment field. I keep getting returned 2 I added a button on a test form that does the set field action from the workinfo form to save the attachment from a specific work info entry. Is this even possible? Thanks, James _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
SR_M 7.6.04 survey error
hi there i'm dealing with what seems to be an issue, just want to know if someone else has experience the following behavior i configuring survey for a company, not -global- for service request. i already create the survey and configure the rules but the field enable survey is set to NO, but the survey message is sent anyway. i'm checking some workflow elements particularly some filters wich passed the qualification and execute the actions SRM:REQ:Status_Completed_500_Survey_CheckCFGRules SRM:REQ:Status_Completed_503_Survey_CheckCFGRules i just want to check first before open an issue with support. thanks for any reply ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Configure Incidents to Close when all Tasks are closed
Hello, Does anybody know off hand if there is OOB functionality or configuration to have Incidents which have tasks automatically change status to resolved when the last task is closed? Or is this going to be a customization also? BTW We are on ServiceDesk ITSM 7.6.0. Thanks, Ken *** This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error please notify the system manager. This footnote also confirms that this email message has been swept for the presence of computer viruses. www.Hubbell.com - Hubbell Incorporated** ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Get Entry + Set Fields from another form's Set Fields operation
Aha, I think I finally understand now, thank you for the help. As you suggested, using the Request ID mapping by doing a prior set fields lookup does in fact work. However, you might have implied that it would execute filters that had get entry execution-- I still have to enable service for the filter (on FormA). In fact, I can just uncheck Get Entry if I wanted to, so Get Entry is really only relevant to the filter execution on FormB now (the one that calls the service action). Also, not wanting to give up-- I got the other method using input mappings to work as well which I will describe for posterity. My filter on FormA required a qualification such as $department$ = xxx in order to execute, and the set field fields via SQL action within also used a $userid$ field in the SQL statement. So, in order for the service action to work I had to map both the $department$ and $userid$ fields in the input mapping table. Yes, that would mean I would have to do a lookup/set fields for both of these fields before hand, just like you suggest with the Request ID. So, clearly your suggestion is better in this case since it is simpler to grab one field versus many. This does seem fairly simple now-- I was just thinking the input mapping table somehow was performing a lookup for me. The documentation seriously understates the difference in using Request ID mapping versus input mappings, or even a combination of the two. For instance I can provide both the Request ID Mapping but override certain fields by setting them in the input mapping table, if I wanted. Pretty cool stuff. Thanks again! Brien On 10/4/2011 1:03 PM, Misi Mladoniczky wrote: Hi, I have mostly used services without loading the request, but to be able to perform the normal filters of the get-entry, you would be required to pass the Request ID of FormA. In other words, you may need a Set-Fields prior to the Service-call to retrieve that Request ID. This should make sure that the FormA-fields are loaded from the database before your Service-/GetEntry-filter is run. Finally use the output-mapping to get the results back. Best Regards - Misi, RRR AB, http://rrr.se Thank you both for the responses. I've always skipped over the service action docs thinking it was web services-- I'm trying the service action first since I don't want to have to modify any records or do any push fields operations, if I can avoid it. I can't get it to work so far, though. FormA: Display only FieldA, Set Fields Filter triggers on Get Entry and (now) Service. The data is retrieved from SQL command. (this part works when you are looking at FormA) FormB: Display only FieldB. Service Action Filter triggers on Get Entry. Service Action is setup to use FormA as the source. Input mapping is my join on UserID to retrieve FieldA. Output mapping is the data returned, FieldA to FieldB. I've tried Request ID: blank and Request Id: Request ID on the Service Action as well. No difference. I'm sure I'm missing something because it doesn't seem to do anything at all. I've tried adding a Set Fields after the Service Action that sets the field from Current Transaction to be FieldB=FieldB (grasping at straws). I keep finding references to using Service Action in Active Links. I'm using Filters only, but the documentation seems to suggest it doesn't matter. Thanks for any advice. I will keep looking for some examples too. Brien On 10/4/2011 11:30 AM, Misi Mladoniczky wrote: Hi, There are three types of operations that gets data I guess. 1. GetEntry in variouse ways, that triggers get-entry-fitlers 2. GetListEntryWithFields and some alternatives that do NOT trigger the get-entry-filters 3. Internal Filter Set Fields that do NOT trigger the get-entry-filters In you case, I would suggest that you create a service-call instead, that can leverage anything you want on FormA. Read the Workflo Guide if you are not sure how the Service-action works. It is really very simple to use. Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. ARS 7.5 P7 I have a form (formA) that sets a field on Get Entry. This works great when looking at records or running reports on FormA, even if the field is display only. Is there any reason why this filter wouldn't execute from another form (FormB) performing a Set Fields operation of its own and using FormA as its data source? Checking Filter logs, the GET event doesn't get triggered for FormA when FormB is doing its Set Fields operation, so I don't think this is a phasing or execution order problem. I cannot find in the documentation whether this is expected behavior. A little background, I want
Re: Configure Incidents to Close when all Tasks are closed
No there is not... Guillaume From: Action Request System discussion list(ARSList) [arslist@ARSLIST.ORG] on behalf of Cecil, Ken [kce...@hubbell.com] Sent: Wednesday, October 05, 2011 1:14 PM To: arslist@ARSLIST.ORG Subject: Configure Incidents to Close when all Tasks are closed Hello, Does anybody know off hand if there is OOB functionality or configuration to have Incidents which have tasks automatically change status to resolved when the last task is closed? Or is this going to be a customization also? BTW We are on ServiceDesk ITSM 7.6.0. Thanks, Ken *** This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error please notify the system manager. This footnote also confirms that this email message has been swept for the presence of computer viruses. www.Hubbell.com - Hubbell Incorporated** ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Configure Incidents to Close when all Tasks are closed
There's similar workflow in Change Management that performs the same function if you want to take a look at how it's implemented OOB. Tauf Chowdhury | Forest Laboratories, Inc. Service Portfolio Manager Infrastructure - Service Management Office: 631.858.7765 -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Guillaume Rheault Sent: Wednesday, October 05, 2011 1:51 PM To: arslist@ARSLIST.ORG Subject: Re: Configure Incidents to Close when all Tasks are closed No there is not... Guillaume From: Action Request System discussion list(ARSList) [arslist@ARSLIST.ORG] on behalf of Cecil, Ken [kce...@hubbell.com] Sent: Wednesday, October 05, 2011 1:14 PM To: arslist@ARSLIST.ORG Subject: Configure Incidents to Close when all Tasks are closed Hello, Does anybody know off hand if there is OOB functionality or configuration to have Incidents which have tasks automatically change status to resolved when the last task is closed? Or is this going to be a customization also? BTW We are on ServiceDesk ITSM 7.6.0. Thanks, Ken *** This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error please notify the system manager. This footnote also confirms that this email message has been swept for the presence of computer viruses. www.Hubbell.com - Hubbell Incorporated** ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ** This e-mail and its attachments may contain Forest Laboratories, Inc. proprietary information that is privileged, confidential or subject to copyright belonging to Forest Laboratories, Inc. This e-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this e-mail, or the employee or agent responsible for delivering this e-mail to the intended recipient, you are hereby notified that any dissemination, distribution, copying or action taken in relation to the contents of and attachments to this e-mail is strictly prohibited and may be unlawful. If you have received this e-mail in error, please notify the sender immediately and permanently delete the original and any copy of this e-mail and any printout. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Save Attachment from another for
Thanks Frank. That seems to work. The next hurdle is to only save the attachment if the attachment name meets certain criteria. I am thinking that I can get the attachment into the new display only attachment field, then do a set field action to a character field. That should give me the name of the attachment. Then the next AL will fire if the attachment name LIKE %SomeName% Using the LIKE operator directly against the attachment field doesn't seem to work. James ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Barcode Scanners
Hi Vishwa, You might also want to have a look at TracerPlus (www.ptshome.com) but will require some development on Remedy to stage the data and do the rest with workflow. Regards Francois From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Theo Fondse Sent: Wednesday, October 05, 2011 5:06 PM To: arslist@ARSLIST.ORG Subject: Re: Barcode Scanners ** Hi Vishwa! We use this system a lot for doing fast Asset Audits, but it also works with receiving/dispatching goods etc.: Key Features Benefits Provides a simple, fast barcode scanning user interface to your Service Desk to significantly improve the time required for the following actions: o Goods Received, Physical Asset Audits, Installs, Moves, Additions of infrastructure, Changes of configuration topology, Decommissioning of infrastructure. o Tracking “Break Fix”, “Break and Replace” and “Break and Loan” asset movements. Runs in real time mode for up to date asset and inventory location tracking Includes population of items as well as topology (relationships) linking between Configuration Items to the CMDB Backend workflow is configurable based on business rules per client and per action Has offline functionality with auto sync once the connection is re-established Input to staging tables for data accuracy verification (configurable option) Voice prompt command verification (configurable option) “Repeat scan” option for rapid scanning of multiples of the same item Associate “parent – child” equipment relationships and allow them to be moved as a single entity Provides audit trail history Works with basic and complex barcodes as well as RFID’s. It consists of a Remedy ARS application module and a windows application installed on any workstation (we use those small netbooks) to connect your own scanner device to. I will send you a summary doc off-list. Best Regards, Theo Sent from my Black/Silver Personal Computer “Try not to become a person of success, but a person of value.” – Albert Einstein From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of anurag saxena Sent: 03 October 2011 16:48 To: arslist@ARSLIST.ORG Subject: Re: Barcode Scanners ** Hi Theo, There is similar need in my organization; can you please explain the setup to integrate Barcode stuff with Atrium? Thank you in advance. Best Wishes, Vishwa AON Hewitt | Remedy Lead img src=http://us.i1.yimg.com/us.yimg.com/i/mesg/tsmileys2/01.gif;font color=#4040ff face=systemHAVE A NICE DAY/font From: Theo Fondse t...@remex.co.za To: arslist@ARSLIST.ORG Sent: Monday, October 3, 2011 4:51 PM Subject: Re: Barcode Scanners ** We wrote our own barcode scanning solution and integrated it with Atrium. Best Regards, Theo Sent from my Black/Silver Personal Computer “Try not to become a person of success, but a person of value.” – Albert Einstein From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Warren R. Baltimore II Sent: 30 September 2011 15:06 To: arslist@ARSLIST.ORG Subject: Barcode Scanners ** Anyone out there in ARS land familiar with the Grabba barcode scanners? Feedback? -- Warren R. Baltimore II Remedy Developer 410-533-5367 _attend WWRUG11 www.wwrug.comhttp://www.wwrug.com/ ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ Blue Turtle Technologies (Pty) Limited | Reg. no.: 2003/002610/07 | http://www.blueturtle.co.za Gauteng : Tel: +27 (0)11 206 5600 | Fax: +27 (0)11 206 5606 | Midridge Office Estate, International Business Gateway, cnr New Road Sixth Street, Midrand, 1685 | P O Box 31331, Kyalami, 1684 Western Cape: Tel: +27 (0)87 721 1874 | Fax: +27 (0)21 552 7764 | Unit E6, Century Square, Heron Crescent, Century City, Cape Town, 7446 DISCLAIMER: This email and any files transmitted with it are confidential and are intended solely for the use of the individual or entity to whom they are addressed. This communication represents the originator's personal views and opinions, which do not necessarily reflect those of Blue Turtle Technologies (Pty) Ltd. If you are not the original recipient or the person responsible for delivering the email to the intended recipient, be advised that you have received this email in error, and that any use, dissemination, forwarding, printing, or copying of this email is strictly prohibited. If you received this email in error, please immediately notify the sender. Thank you. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: BMC Performance Matrix on ARS 7.6.04 on Different OS
As per the compatibility matrix: Vendor Backwards Compatibility and AR System 7.6.04 It is expected that a vendor will retain full backwards compatibility with existing major or minor versions of a product when releasing newer versions of their products. This includes major, minor and maintenance releases as well as service packs, patches, updates or other similar level of changes. Unless otherwise stipulated by written communication from BMC Software, BMC Remedy AR System supports the listed version of vendor products or higher with regard to supported server operating systems, desktop operating systems, databases, web or application servers, servlet engines or browsers. However, this support is limited by documented compatibility restrictions from the vendors themselves. For example, if Oracle database version 10g were listed, AR System would support Oracle database version 10g, 11g and future higher versions of Oracle database. In the event that a vendor does not provide backwards compatibility, BMC reserves the right to rescind support for a specified version of a vendor's product and document such incompatibilities once confirmed. BMC may, at BMC's discretion, attempt to address a discovered incompatibility by modifying the current version of AR System. However, if major architectural changes in a vendor product require significant BMC development to achieve tolerance, support for the vendor product may be deferred to a later version of AR System. -David J. Easter Manager of Product Management, Remedy Platform BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of John Doe Sent: Wednesday, October 05, 2011 5:22 AM To: arslist@ARSLIST.ORG Subject: Re: BMC Performance Matrix on ARS 7.6.04 on Different OS ** Hi Gupta, I have not looked to see but is 7.6.04 compatible with Solaris 11 in the compatibility matrix? I hope so because I'd like to upgrade :-) We have test systems on all platforms. To be honest, I've not really every caught myself saying, wow this one is so much faster. I would almost look at this from another angle. Support, upgrading, administrative overhead, troubleshooting and stability. Thinking about these things I would go with a Windows system. I am a UNIX guy by trade and I would recommend Windows on SQL Server (like vendor). It's just all around an easier system to upgrade and maintain. From: Patrick Zandi remedy...@gmail.com To: arslist@ARSLIST.ORG Sent: Wednesday, October 5, 2011 5:45 AM Subject: Re: BMC Performance Matrix on ARS 7.6.04 on Different OS Solaris 11 is coming out in days: sun boxes are claiming 5x performance with new cpu's ... I would go that direction... Very soon Just something to think about Sent from my iPhone so typo's or funky words can and do happen! On Oct 5, 2011, at 5:19 AM, Bhupesh Gupta gupta.bhupesh3...@gmail.commailto:gupta.bhupesh3...@gmail.com wrote: ** Hi - Does anybody has any input or any matrix on Performace og BMC ARS on different OS, so that We can take a decision that Which OS is more suitable. I have option of both Windows 2008 or Unix , but on Which OS BMC Product's performace is better. Please advise -- Regards, Bhupesh Gupta _attend WWRUG11 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.orghttp://www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Configure Incidents to Close when all Tasks are closed
It makes sense though.. With change management, there is a finite list of tasks to complete the change and when the last task is complete, technically the change is complete.. If you think the change is not complete and there is something remaining to be done, then there was an undocumented task that should have been tied to that change in the first place.. Incident management its different.. There may be tasks tied to an incident, but you can't deem an incident to be closed just because you completed your last task. You either wait for the requester of the incident to sign it off as successful, or manually flag it as Resolved and wait for it to auto close if the requester does not call back with reference to that same incident.. Joe -Original Message- From: Chowdhury, Tauf Sent: Wednesday, October 05, 2011 1:54 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: Configure Incidents to Close when all Tasks are closed There's similar workflow in Change Management that performs the same function if you want to take a look at how it's implemented OOB. Tauf Chowdhury | Forest Laboratories, Inc. Service Portfolio Manager Infrastructure - Service Management Office: 631.858.7765 -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Guillaume Rheault Sent: Wednesday, October 05, 2011 1:51 PM To: arslist@ARSLIST.ORG Subject: Re: Configure Incidents to Close when all Tasks are closed No there is not... Guillaume From: Action Request System discussion list(ARSList) [arslist@ARSLIST.ORG] on behalf of Cecil, Ken [kce...@hubbell.com] Sent: Wednesday, October 05, 2011 1:14 PM To: arslist@ARSLIST.ORG Subject: Configure Incidents to Close when all Tasks are closed Hello, Does anybody know off hand if there is OOB functionality or configuration to have Incidents which have tasks automatically change status to resolved when the last task is closed? Or is this going to be a customization also? BTW We are on ServiceDesk ITSM 7.6.0. Thanks, Ken *** This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error please notify the system manager. This footnote also confirms that this email message has been swept for the presence of computer viruses. www.Hubbell.com - Hubbell Incorporated** ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ** This e-mail and its attachments may contain Forest Laboratories, Inc. proprietary information that is privileged, confidential or subject to copyright belonging to Forest Laboratories, Inc. This e-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this e-mail, or the employee or agent responsible for delivering this e-mail to the intended recipient, you are hereby notified that any dissemination, distribution, copying or action taken in relation to the contents of and attachments to this e-mail is strictly prohibited and may be unlawful. If you have received this e-mail in error, please notify the sender immediately and permanently delete the original and any copy of this e-mail and any printout. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: BMC Performance Matrix on ARS 7.6.04 on Different OS
Perfect timing: I knew that.. was waiting for the official... Thank you again.. On Wed, Oct 5, 2011 at 2:24 PM, Easter, David david_eas...@bmc.com wrote: ** As per the compatibility matrix: ** ** *Vendor Backwards Compatibility and AR System 7.6.04 * It is expected that a vendor will retain full backwards compatibility with existing major or minor versions of a product when releasing newer versions of their products. This includes major, minor and maintenance releases as well as service packs, patches, updates or other similar level of changes. Unless otherwise stipulated by written communication from BMC Software, BMC Remedy AR System supports the listed version of vendor products *or higher *with regard to supported server operating systems, desktop operating systems, databases, web or application servers, servlet engines or browsers. However, this support is limited by documented compatibility restrictions from the vendors themselves. ** ** *For example, if Oracle database version 10g were listed, AR System would support Oracle database version 10g, 11g and future higher versions of Oracle database**. * ** ** In the event that a vendor does not provide backwards compatibility, BMC reserves the right to rescind support for a specified version of a vendor’s product and document such incompatibilities once confirmed. BMC may, at BMC’s discretion, attempt to address a discovered incompatibility by modifying the current version of AR System. However, if major architectural changes in a vendor product require significant BMC development to achieve tolerance, support for the vendor product may be deferred to a later version of AR System. ** ** -David J. Easter Manager of Product Management, Remedy Platform BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. ** ** *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *John Doe *Sent:* Wednesday, October 05, 2011 5:22 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: BMC Performance Matrix on ARS 7.6.04 on Different OS ** ** ** Hi Gupta, ** ** I have not looked to see but is 7.6.04 compatible with Solaris 11 in the compatibility matrix? I hope so because I'd like to upgrade :-) ** ** We have test systems on all platforms. To be honest, I've not really every caught myself saying, wow this one is so much faster. I would almost look at this from another angle. Support, upgrading, administrative overhead, troubleshooting and stability. Thinking about these things I would go with a Windows system. I am a UNIX guy by trade and I would recommend Windows on SQL Server (like vendor). It's just all around an easier system to upgrade and maintain. ** ** -- *From:* Patrick Zandi remedy...@gmail.com *To:* arslist@ARSLIST.ORG *Sent:* Wednesday, October 5, 2011 5:45 AM *Subject:* Re: BMC Performance Matrix on ARS 7.6.04 on Different OS Solaris 11 is coming out in days: sun boxes are claiming 5x performance with new cpu's ... I would go that direction... Very soon Just something to think about Sent from my iPhone so typo's or funky words can and do happen! On Oct 5, 2011, at 5:19 AM, Bhupesh Gupta gupta.bhupesh3...@gmail.com wrote: ** Hi - Does anybody has any input or any matrix on Performace og BMC ARS on different OS, so that We can take a decision that Which OS is more suitable. I have option of both Windows 2008 or Unix , but on Which OS BMC Product's performace is better. Please advise -- Regards, Bhupesh Gupta _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ -- Patrick Zandi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Configure Incidents to Close when all Tasks are closed
You could also use something like Abydos designer so that the last task in your Incident is a task that performs an update of the Incident and sets the status to Resolved. Tauf Chowdhury | Forest Laboratories, Inc. Service Portfolio Manager Infrastructure - Service Management Office: 631.858.7765 -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza Sent: Wednesday, October 05, 2011 2:27 PM To: arslist@ARSLIST.ORG Subject: Re: Configure Incidents to Close when all Tasks are closed It makes sense though.. With change management, there is a finite list of tasks to complete the change and when the last task is complete, technically the change is complete.. If you think the change is not complete and there is something remaining to be done, then there was an undocumented task that should have been tied to that change in the first place.. Incident management its different.. There may be tasks tied to an incident, but you can't deem an incident to be closed just because you completed your last task. You either wait for the requester of the incident to sign it off as successful, or manually flag it as Resolved and wait for it to auto close if the requester does not call back with reference to that same incident.. Joe -Original Message- From: Chowdhury, Tauf Sent: Wednesday, October 05, 2011 1:54 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: Configure Incidents to Close when all Tasks are closed There's similar workflow in Change Management that performs the same function if you want to take a look at how it's implemented OOB. Tauf Chowdhury | Forest Laboratories, Inc. Service Portfolio Manager Infrastructure - Service Management Office: 631.858.7765 -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Guillaume Rheault Sent: Wednesday, October 05, 2011 1:51 PM To: arslist@ARSLIST.ORG Subject: Re: Configure Incidents to Close when all Tasks are closed No there is not... Guillaume From: Action Request System discussion list(ARSList) [arslist@ARSLIST.ORG] on behalf of Cecil, Ken [kce...@hubbell.com] Sent: Wednesday, October 05, 2011 1:14 PM To: arslist@ARSLIST.ORG Subject: Configure Incidents to Close when all Tasks are closed Hello, Does anybody know off hand if there is OOB functionality or configuration to have Incidents which have tasks automatically change status to resolved when the last task is closed? Or is this going to be a customization also? BTW We are on ServiceDesk ITSM 7.6.0. Thanks, Ken *** This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error please notify the system manager. This footnote also confirms that this email message has been swept for the presence of computer viruses. www.Hubbell.com - Hubbell Incorporated** ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ** This e-mail and its attachments may contain Forest Laboratories, Inc. proprietary information that is privileged, confidential or subject to copyright belonging to Forest Laboratories, Inc. This e-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this e-mail, or the employee or agent responsible for delivering this e-mail to the intended recipient, you are hereby notified that any dissemination, distribution, copying or action taken in relation to the contents of and attachments to this e-mail is strictly prohibited and may be unlawful. If you have received this e-mail in error, please notify the sender immediately and permanently delete the original and any copy of this e-mail and any printout. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ** This e-mail and its attachments may contain Forest Laboratories, Inc. proprietary information that
Re: BMC Performance Matrix on ARS 7.6.04 on Different OS
A much simplified approach (and real too) -- thanks. -John On Oct 5, 2011, at 1:24 PM, Easter, David wrote: ** As per the compatibility matrix: Vendor Backwards Compatibility and AR System 7.6.04 It is expected that a vendor will retain full backwards compatibility with existing major or minor versions of a product when releasing newer versions of their products. This includes major, minor and maintenance releases as well as service packs, patches, updates or other similar level of changes. Unless otherwise stipulated by written communication from BMC Software, BMC Remedy AR System supports the listed version of vendor products or higher with regard to supported server operating systems, desktop operating systems, databases, web or application servers, servlet engines or browsers. However, this support is limited by documented compatibility restrictions from the vendors themselves. For example, if Oracle database version 10g were listed, AR System would support Oracle database version 10g, 11g and future higher versions of Oracle database. In the event that a vendor does not provide backwards compatibility, BMC reserves the right to rescind support for a specified version of a vendor’s product and document such incompatibilities once confirmed. BMC may, at BMC’s discretion, attempt to address a discovered incompatibility by modifying the current version of AR System. However, if major architectural changes in a vendor product require significant BMC development to achieve tolerance, support for the vendor product may be deferred to a later version of AR System. -David J. Easter Manager of Product Management, Remedy Platform BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of John Doe Sent: Wednesday, October 05, 2011 5:22 AM To: arslist@ARSLIST.ORG Subject: Re: BMC Performance Matrix on ARS 7.6.04 on Different OS ** Hi Gupta, I have not looked to see but is 7.6.04 compatible with Solaris 11 in the compatibility matrix? I hope so because I'd like to upgrade :-) We have test systems on all platforms. To be honest, I've not really every caught myself saying, wow this one is so much faster. I would almost look at this from another angle. Support, upgrading, administrative overhead, troubleshooting and stability. Thinking about these things I would go with a Windows system. I am a UNIX guy by trade and I would recommend Windows on SQL Server (like vendor). It's just all around an easier system to upgrade and maintain. From: Patrick Zandi remedy...@gmail.com To: arslist@ARSLIST.ORG Sent: Wednesday, October 5, 2011 5:45 AM Subject: Re: BMC Performance Matrix on ARS 7.6.04 on Different OS Solaris 11 is coming out in days: sun boxes are claiming 5x performance with new cpu's ... I would go that direction... Very soon Just something to think about Sent from my iPhone so typo's or funky words can and do happen! On Oct 5, 2011, at 5:19 AM, Bhupesh Gupta gupta.bhupesh3...@gmail.com wrote: ** Hi - Does anybody has any input or any matrix on Performace og BMC ARS on different OS, so that We can take a decision that Which OS is more suitable. I have option of both Windows 2008 or Unix , but on Which OS BMC Product's performace is better. Please advise -- Regards, Bhupesh Gupta _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ -- John Sundberg Save the Date! First Annual KEG - Kinetic Enthusiasts Group Feb. 29th - Mar. 2nd 2012 in Denver CO For more information click here - KEG Kinetic Data, Inc. Building a Better Service Experience Recipient of: WWRUG10 Best Customer Service/Support Award WWRUG09 Innovator of the Year Award john.sundb...@kineticdata.com 651.556.0930 I www.kineticdata.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Configure Incidents to Close when all Tasks are closed
That would actually amount to having a 'follow-up', 'is your problem resolved' type of task.. If that is a business requirement that you follow up, so be it.. This probably is more of a business requirement when the customer serviced is external and a revenue generating customer. If not, the generally accepted standard is to auto close an incident marked as 'Resolved' by a technician once he thinks he has done what is to be done to resolve it. Then the system follows the auto close rules that are defined.. This is mostly when the customer is internal, as in the case when an IT department services a customer that is an internal employee.. If the customer calls back after the incident has been auto closed, a new incident is raised - and the process goes on.. All this works in theory :-) Joe -Original Message- From: Chowdhury, Tauf Sent: Wednesday, October 05, 2011 2:37 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: Configure Incidents to Close when all Tasks are closed You could also use something like Abydos designer so that the last task in your Incident is a task that performs an update of the Incident and sets the status to Resolved. Tauf Chowdhury | Forest Laboratories, Inc. Service Portfolio Manager Infrastructure - Service Management Office: 631.858.7765 -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza Sent: Wednesday, October 05, 2011 2:27 PM To: arslist@ARSLIST.ORG Subject: Re: Configure Incidents to Close when all Tasks are closed It makes sense though.. With change management, there is a finite list of tasks to complete the change and when the last task is complete, technically the change is complete.. If you think the change is not complete and there is something remaining to be done, then there was an undocumented task that should have been tied to that change in the first place.. Incident management its different.. There may be tasks tied to an incident, but you can't deem an incident to be closed just because you completed your last task. You either wait for the requester of the incident to sign it off as successful, or manually flag it as Resolved and wait for it to auto close if the requester does not call back with reference to that same incident.. Joe -Original Message- From: Chowdhury, Tauf Sent: Wednesday, October 05, 2011 1:54 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: Configure Incidents to Close when all Tasks are closed There's similar workflow in Change Management that performs the same function if you want to take a look at how it's implemented OOB. Tauf Chowdhury | Forest Laboratories, Inc. Service Portfolio Manager Infrastructure - Service Management Office: 631.858.7765 -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Guillaume Rheault Sent: Wednesday, October 05, 2011 1:51 PM To: arslist@ARSLIST.ORG Subject: Re: Configure Incidents to Close when all Tasks are closed No there is not... Guillaume From: Action Request System discussion list(ARSList) [arslist@ARSLIST.ORG] on behalf of Cecil, Ken [kce...@hubbell.com] Sent: Wednesday, October 05, 2011 1:14 PM To: arslist@ARSLIST.ORG Subject: Configure Incidents to Close when all Tasks are closed Hello, Does anybody know off hand if there is OOB functionality or configuration to have Incidents which have tasks automatically change status to resolved when the last task is closed? Or is this going to be a customization also? BTW We are on ServiceDesk ITSM 7.6.0. Thanks, Ken *** This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error please notify the system manager. This footnote also confirms that this email message has been swept for the presence of computer viruses. www.Hubbell.com - Hubbell Incorporated** ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ** This e-mail and its attachments may contain Forest Laboratories, Inc. proprietary information that is privileged, confidential or subject to copyright belonging to Forest Laboratories, Inc. This e-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of
Re: BMC Performance Matrix on ARS 7.6.04 on Different OS
John, Thanks for the input. However, I am not completely sold on that line of thinking. Oracle 11g client is unsupported while Oracle 11g database is supported. Simply putting this back in the vendor's court is very presumptuous. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: BMC Performance Matrix on ARS 7.6.04 on Different OS
The database should be compatible.. Client libraries are a different issue.. Try using the client of a compatible version with 11g and it should work.. Joe -Original Message- From: John Doe Sent: Wednesday, October 05, 2011 2:49 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: BMC Performance Matrix on ARS 7.6.04 on Different OS John, Thanks for the input. However, I am not completely sold on that line of thinking. Oracle 11g client is unsupported while Oracle 11g database is supported. Simply putting this back in the vendor's court is very presumptuous. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: BMC Performance Matrix on ARS 7.6.04 on Different OS
You are certainly correct. If I use Oracle 10g client it is compatible with an Oracle 11g database, as per the matrix. But that was not the point. My point is that simply saying that the product is compatible as long as the vendor (Microsoft, Sun) claim backward compatibility is very presumptuous. For instance, you are on Solaris 10 and decide to immediately upgrade to Solaris 11. Assuming, since the compatibility matrix does not say it is not compatible, it should work. This is very presumptuous, however allowable based on the quotes submitted from the compatibility matrix. I would proceed with caution. In the end, it is up to you. I am just offering a piece of friendly advice from someone who has been through all the versions, all of the databases and combinations. Including Oracle RAC on Linux. Trust me, Windows on SQL Server is much easier than the others. BMC seems to favor testing their product on this platform. Thanks and have a great day! ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: On-Call Notifications
The cheapest and fastest integration product I worked with was EtherPage that is now owned by Mobilesys. There is also TelAlert which may also be easy to set up but not as easy as EtherPage.. And then a more robust product as someone else pointed out that is rich in functionality, is AlarmPoint.. Joe From: Mike Tomasiewicz (ConAgra Foods) Sent: Wednesday, October 05, 2011 12:35 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: On-Call Notifications ** I’m curious to hear if anyone has tackled, or attempted to tackle creating an on-call list for their support queues and using workflow to send out emails/pages to the identified support staff when a ticket is generated. Did you customize, use a third party tool, a combination of both, or neither? I am looking for ideas that may accomplish this and still be eligible for a SaaS implementation in the near future. Thanks! Michael Tomasiewicz, CISSP Sr. System and Network Administrator | Enterprise Technology Services 7300 World Communications Dr, ETS-200 | Omaha, NE 68122 402.240.3462 402.838.9977 (mobile) mike.tomasiew...@conagrafoods.com Food I love: Slim Jim TABASCO This e-mail message and all attachments, if any, may contain confidential material and is intended only for the person or entity to which the message is addressed. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply email immediately and destroy the original and any copies of this e-mail. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are Picture (Device Independent Bitmap) 1.jpg
SRM Permissions missing
Hey everyone, I noticed today when using appadmin or any other user including Demo, I cannot see the Business Manager and SRM Administrator permissions. I tried to add them with appadmin and they were missing. Any ideas? 7.6.04, Windows Server 08, SQL Server 08 Thanks in advance! ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: BMC Performance Matrix on ARS 7.6.04 on Different OS
With an OS, yes that may be true.. Upgrading the OS to a higher version can potentially leave you with system libraries of a higher version, which your current version of ARS will not be able to use.. It has happened to me once in the past where I had to work around it by copying some of the older system libraries and adjust the LD_LIBRARY_PATH accordingly.. But these was a few major versions ago.. If the OS vendors since then have changed how they deliver their upgrades, where they do not delete older system files for a few minor, then it should not be an issue.. In case of MS-SQL, I recently came upon an article that they make that database backward compatible upto 2 major versions. And that in my opinion has begun to be a trend for a while with most vendors that manufacture most legacy software.. Joe -Original Message- From: John Doe Sent: Wednesday, October 05, 2011 3:00 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: BMC Performance Matrix on ARS 7.6.04 on Different OS You are certainly correct. If I use Oracle 10g client it is compatible with an Oracle 11g database, as per the matrix. But that was not the point. My point is that simply saying that the product is compatible as long as the vendor (Microsoft, Sun) claim backward compatibility is very presumptuous. For instance, you are on Solaris 10 and decide to immediately upgrade to Solaris 11. Assuming, since the compatibility matrix does not say it is not compatible, it should work. This is very presumptuous, however allowable based on the quotes submitted from the compatibility matrix. I would proceed with caution. In the end, it is up to you. I am just offering a piece of friendly advice from someone who has been through all the versions, all of the databases and combinations. Including Oracle RAC on Linux. Trust me, Windows on SQL Server is much easier than the others. BMC seems to favor testing their product on this platform. Thanks and have a great day! ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: BMC Performance Matrix on ARS 7.6.04 on Different OS
I hear that Joe, I had the exact same thing happen to me. After many hours of troubleshooting (and the help of some others) I finally fixed it. I made me weary of the backwards compatibility statement. Thanks again for sharing the story :-) ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
OT: BMC Patrol Monitoring Engineer
Hi, There is a job opportunity below. Please email me if you are interested and have the skill set. The consultant must have experience with BMC Patrol and some of the other tools listed below. Do you know of anyone who might be interested in this long term contract. The consultant can work in Livingston NJ or Fort Worth. “Monitoring Engineer This position performs design, build, and configuration of advanced monitoring for fault alerting and performance data collection within a high density virtualized environment. Demonstrable, hands on, experience and responsibilities over mainstream monitoring platforms (SCOM, SolarWinds, ProactiveNet, Netuitive, or comparable) and the SNMP protocol. Successful candidate must also have direct experience supporting application monitoring tools such as WILY, BMC’s Patrol Perform Predict, Coradiant, HP APM. This position will require technical collaboration with management, application development, project managers and other infrastructure engineering groups. Strong written and verbal communication skills are required.” ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: BMC Performance Matrix on ARS 7.6.04 on Different OS
As a customer the current approach to supporting later versions is better. There is an element of risk introduced with this approach in the sense that what is listed as compatible may not have been tested. This can be a headache when you run into issues, but there is a policy in place to make that information readily available as it becomes known. The alternative is a product that only works on specific versions of products. This becomes haphazard and leads to really bad internal practices (don't patch/upgrade your db, OS, Java, Tomcat, or whatever else you use). Maintaining systems like this in a large ecosystem becomes problematic and haphazard. Every system becomes special which is impossible to properly maintain without an army of system administrators. On Wed, Oct 5, 2011 at 2:13 PM, Joe Martin D'Souza jdso...@shyle.netwrote: With an OS, yes that may be true.. Upgrading the OS to a higher version can potentially leave you with system libraries of a higher version, which your current version of ARS will not be able to use.. It has happened to me once in the past where I had to work around it by copying some of the older system libraries and adjust the LD_LIBRARY_PATH accordingly.. But these was a few major versions ago.. If the OS vendors since then have changed how they deliver their upgrades, where they do not delete older system files for a few minor, then it should not be an issue.. In case of MS-SQL, I recently came upon an article that they make that database backward compatible upto 2 major versions. And that in my opinion has begun to be a trend for a while with most vendors that manufacture most legacy software.. Joe -Original Message- From: John Doe Sent: Wednesday, October 05, 2011 3:00 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: BMC Performance Matrix on ARS 7.6.04 on Different OS You are certainly correct. If I use Oracle 10g client it is compatible with an Oracle 11g database, as per the matrix. But that was not the point. My point is that simply saying that the product is compatible as long as the vendor (Microsoft, Sun) claim backward compatibility is very presumptuous. For instance, you are on Solaris 10 and decide to immediately upgrade to Solaris 11. Assuming, since the compatibility matrix does not say it is not compatible, it should work. This is very presumptuous, however allowable based on the quotes submitted from the compatibility matrix. I would proceed with caution. In the end, it is up to you. I am just offering a piece of friendly advice from someone who has been through all the versions, all of the databases and combinations. Including Oracle RAC on Linux. Trust me, Windows on SQL Server is much easier than the others. BMC seems to favor testing their product on this platform. Thanks and have a great day! __**__** ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: BMC Performance Matrix on ARS 7.6.04 on Different OS
Hi Bhupesh, One thing that no one has mentioned on this thread is the consideration of case sensitivity. If you want case-insensitive searches then MS-SQL would be a better bet. However db performance would be reduced compared to Oracle. Since it is MS-SQL your choice of OS becomes more clear ... Oracle Provides Case-Insensitive searching but it is my understanding that the performance of the DB is reduced dramatically when it is turned on (I'm sure someone on the list may disagree). Another option is to use Oracle and utilize Full Text Search cabability within Remedy. This requires some customization in that you must choose the fields that belong to the Full Text Search capability but also requires more resources for your app server. The advantage of this approach is that you get the faster Oracle performance (case-sensitive) with the advantages of case-insensitive searches. In addition I would recommend separating your app server from your DB server if you haven't decided that already. 7.6 has new search capabilities which may make this an irrelevant discussion. I have been burned before because I did not bring up the case insensitive issue. Just speaking from experience. Thanks, Sean From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Bhupesh Gupta Sent: Wednesday, October 05, 2011 5:19 AM To: arslist@ARSLIST.ORG Subject: BMC Performance Matrix on ARS 7.6.04 on Different OS ** Hi - Does anybody has any input or any matrix on Performace og BMC ARS on different OS, so that We can take a decision that Which OS is more suitable. I have option of both Windows 2008 or Unix , but on Which OS BMC Product's performace is better. Please advise -- Regards, Bhupesh Gupta _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
help text in web
Hello, Can someone help me create a help text or tool kit in web? Thanks. Regards, Mark Johnson S. Villamar IT - Application Center of Excellence (ACE) Remedy Support Team Office: (214) 567-1020 Email: m-villa...@ti.commailto:m-villa...@ti.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: BMC Performance Matrix on ARS 7.6.04 on Different OS
I heard the same thing about Oracle case insensitivity too.. But what I would like to know is compared to what? Are we comparing an Oracle case sensitive database against another Oracle case insensitive database? If so yes its obvious there would be an expected performance hit.. Or is that comparison between a MS-SQL case insensitive database vs an Oracle on Unix case insensitive database of the same size and same type of data? Or is that comparison between a MS-SQL case insensitive database vs an Oracle on Windows case insensitive database of the same size and same type of data? The second and third comparison would be more the kind one would ideally want to look at if you want to really make a selection between two databases/platforms offering the same feature.. Joe From: Garrison, Sean (Norcross) Sent: Wednesday, October 05, 2011 3:36 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: BMC Performance Matrix on ARS 7.6.04 on Different OS ** Hi Bhupesh, One thing that no one has mentioned on this thread is the consideration of case sensitivity. If you want case-insensitive searches then MS-SQL would be a better bet. However db performance would be reduced compared to Oracle. Since it is MS-SQL your choice of OS becomes more clear … Oracle Provides Case-Insensitive searching but it is my understanding that the performance of the DB is reduced dramatically when it is turned on (I’m sure someone on the list may disagree). Another option is to use Oracle and utilize “Full Text Search” cabability within Remedy. This requires some customization in that you must choose the fields that belong to the “Full Text Search” capability but also requires more resources for your app server. The advantage of this approach is that you get the faster Oracle performance (case-sensitive) with the advantages of case-insensitive searches. In addition I would recommend separating your app server from your DB server if you haven’t decided that already. 7.6 has new search capabilities which may make this an irrelevant discussion. I have been burned before because I did not bring up the case insensitive issue. Just speaking from experience. Thanks, Sean From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Bhupesh Gupta Sent: Wednesday, October 05, 2011 5:19 AM To: arslist@ARSLIST.ORG Subject: BMC Performance Matrix on ARS 7.6.04 on Different OS ** Hi - Does anybody has any input or any matrix on Performace og BMC ARS on different OS, so that We can take a decision that Which OS is more suitable. I have option of both Windows 2008 or Unix , but on Which OS BMC Product's performace is better. Please advise -- Regards, Bhupesh Gupta _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: On-Call Notifications
I have an On Call Application that we customized, but it only shows who to call (right now). Hopefully we'll get it to a level that if a person is on call, they will get the ticket assigned to them automatically. Lisa From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Mike Tomasiewicz (ConAgra Foods) Sent: Wednesday, October 05, 2011 12:35 PM To: arslist@ARSLIST.ORG Subject: On-Call Notifications ** I'm curious to hear if anyone has tackled, or attempted to tackle creating an on-call list for their support queues and using workflow to send out emails/pages to the identified support staff when a ticket is generated. Did you customize, use a third party tool, a combination of both, or neither? I am looking for ideas that may accomplish this and still be eligible for a SaaS implementation in the near future. Thanks! [cid:image001.jpg@01CC2CDD.1B266F40][cid:image001.jpg@01CC8379.3BCF8900] Michael Tomasiewicz, CISSP Sr. System and Network Administrator * Enterprise Technology Services 7300 World Communications Dr, ETS-200 * Omaha, NE 68122 402.240.3462 402.838.9977 (mobile) mike.tomasiew...@conagrafoods.commailto:mike.tomasiew...@conagrafoods.com Food I love: Slim Jim TABASCO This e-mail message and all attachments, if any, may contain confidential material and is intended only for the person or entity to which the message is addressed. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply email immediately and destroy the original and any copies of this e-mail. _attend WWRUG11 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are inline: image001.jpg
Web Services and Qualifications
I set up a simple web service (with OPGETLIST only) for consumption and the user is saying that nothing it coming back - not even errors So I created a project in Soap. My Qualification is urn:QualificationCategory' = ADMIN/urn:Qualification (Category is included in my Output). But I'm getting the error ERROR (4558): Qualification line error; Am I entering in the Qualification correctly? In my qualification box on the Web Service it's XPATH(/ROOT/Qualification) I want the customer to be able to search on any of the fields on the form. ARS 7.1 p7 Oracle 10g Windows 2003. Thanks! Lisa Kemes AR System Developer TE Information Systems Global Infrastructure and Ops +01 717 810 2408 tel +01 717 602 9460 mobile lisa.ke...@te.com MS 161-43 P.O. Box 3608 Harrisburg, PA 17105-3608 [cid:image001.gif@01CC8379.F4913420]http://www.te.com/ www.te.comhttp://www.te.com/ [cid:image002.png@01CC8379.F4913420]http://twitter.com/teconnectivity[cid:image003.png@01CC8379.F4913420]http://www.facebook.com/teconnectivity[cid:image004.png@01CC8379.F4913420]http://www.flickr.com/photos/teconnectivity/[cid:image005.png@01CC8379.F4913420]http://www.linkedin.com/groups?gid=1591657[cid:image006.png@01CC8379.F4913420]http://www.youtube.com/teconnectivity ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are inline: image001.gifinline: image002.pnginline: image003.pnginline: image004.pnginline: image005.pnginline: image006.png
Re: Web Services and Qualifications
Are you opening Category with a double or single quote? Joe From: Kemes, Lisa Sent: Wednesday, October 05, 2011 4:20 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Web Services and Qualifications ** I set up a simple web service (with OPGETLIST only) for consumption and the user is saying that “nothing it coming back – not even errors” So I created a project in Soap. My Qualification is urn:QualificationCategory' = ADMIN/urn:Qualification (Category is included in my Output). But I’m getting the error “ERROR (4558): Qualification line error;” Am I entering in the Qualification correctly? In my qualification box on the Web Service it’s XPATH(/ROOT/Qualification) I want the customer to be able to search on any of the fields on the form. ARS 7.1 p7 Oracle 10g Windows 2003. Thanks! Lisa Kemes AR System Developer TE Information Systems Global Infrastructure and Ops +01 717 810 2408 tel +01 717 602 9460 mobile lisa.ke...@te.com MS 161-43 P.O. Box 3608 Harrisburg, PA 17105-3608 www.te.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are image001.gifimage002.pngimage003.pngimage004.pngimage005.pngimage006.png
Re: Web Services and Qualifications
Lisa: You should use urn:Qualification'Category' = ADMIN/urn:Qualification Single quotes for Field Label and double quotes for Field Value, just like Advanced Search way. HTH, Alejandro De: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] En nombre de Kemes, Lisa Enviado el: Miércoles, 05 de Octubre de 2011 17:21 Para: arslist@ARSLIST.ORG Asunto: Web Services and Qualifications ** I set up a simple web service (with OPGETLIST only) for consumption and the user is saying that nothing it coming back - not even errors So I created a project in Soap. My Qualification is urn:QualificationCategory' = ADMIN/urn:Qualification (Category is included in my Output). But I'm getting the error ERROR (4558): Qualification line error; Am I entering in the Qualification correctly? In my qualification box on the Web Service it's XPATH(/ROOT/Qualification) I want the customer to be able to search on any of the fields on the form. ARS 7.1 p7 Oracle 10g Windows 2003. Thanks! Lisa Kemes AR System Developer TE Information Systems Global Infrastructure and Ops +01 717 810 2408 tel +01 717 602 9460 mobile lisa.ke...@te.com MS 161-43 P.O. Box 3608 Harrisburg, PA 17105-3608 [cid:image001.gif@01CC8385.7E12EBC0]http://www.te.com/ www.te.comhttp://www.te.com/ [cid:image002.png@01CC8385.7E12EBC0]http://twitter.com/teconnectivity[cid:image003.png@01CC8385.7E12EBC0]http://www.facebook.com/teconnectivity[cid:image004.png@01CC8385.7E12EBC0]http://www.flickr.com/photos/teconnectivity/[cid:image005.png@01CC8385.7E12EBC0]http://www.linkedin.com/groups?gid=1591657[cid:image006.png@01CC8385.7E12EBC0]http://www.youtube.com/teconnectivity _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are inline: image001.gifinline: image002.pnginline: image003.pnginline: image004.pnginline: image005.pnginline: image006.png
ARERR 120039 - operation violates the cardinality constraint...
Anyone has seen this error before? and what's a possible fix on this issue? thank you all in advance. The operation violates the cardinality constraint of the relationship. : 1-Many cardinality will be violated. Cannot create relationship instance because right endpoint is already in another relationship. Relationship Instance Id: AG0017A4107626DcrtSwLqqo-wmBkY ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: BMC Performance Matrix on ARS 7.6.04 on Different OS
Hey Joe, It is my understanding that MS-SQL outperforms any oracle implementation on any OS when it comes to case-insensitive searches (provided the hardware was similar). Oracle does not support it as an option you turn on with 10g or earlier (10GR2 is where you can build indexes that use full text search). Before R2 you have to rebuild all of your searches to use “UPPER(FIELD1) = UPPER(FIELD2)” which involves a full table scan because “UPPER” is a function. I found this from a remedy message board: “It should be noted that this is NOT a BMC/Remedy issue. In Oracle 10g it is documented that you can set “case insensitivity” by setting the session parameters: NLS_SORT=BINARY_CI and NLS_COMP=LINGUISTIC What we've found in various Oracle forums is that setting these renders all of your existing indexes useless to the DB until you recreate them using the syntax: create [unique] index index_name on table_name (NLSSORT(column_name, 'NLS_SORT=BINARY_CI')); Here’s an example of how this even affects the unique index on C1. Notice that without setting “case insensitivity” the DB is able to do an INDEX UNIQUE SCAN returning the row very quickly with an overall cost of only 2:” It should be noted that Remedy does not build indexes this way out of the box. You would have to configure ardb.conf to build them this way (and I’m not sure if it could do it). Which would be a major pain. Again … this could be accomplished via a different means in Remedy by using Full Text Search. Your crunching is not done at the DB level but at the app level. Not every field needs to be case insensitive. You gain performance at the db level because of the case-sensitive search and you gain the functionality of case-insensitive search via Full Text Search. – this would be realized if you went the Oracle route. All I am saying is that there are other considerations when choosing your Hardware/OS. Thanks, Sean From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza Sent: Wednesday, October 05, 2011 3:49 PM To: arslist@ARSLIST.ORG Subject: Re: BMC Performance Matrix on ARS 7.6.04 on Different OS ** I heard the same thing about Oracle case insensitivity too.. But what I would like to know is compared to what? Are we comparing an Oracle case sensitive database against another Oracle case insensitive database? If so yes its obvious there would be an expected performance hit.. Or is that comparison between a MS-SQL case insensitive database vs an Oracle on Unix case insensitive database of the same size and same type of data? Or is that comparison between a MS-SQL case insensitive database vs an Oracle on Windows case insensitive database of the same size and same type of data? The second and third comparison would be more the kind one would ideally want to look at if you want to really make a selection between two databases/platforms offering the same feature.. Joe From: Garrison, Sean (Norcross)mailto:sean.garri...@fiserv.com Sent: Wednesday, October 05, 2011 3:36 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: BMC Performance Matrix on ARS 7.6.04 on Different OS ** Hi Bhupesh, One thing that no one has mentioned on this thread is the consideration of case sensitivity. If you want case-insensitive searches then MS-SQL would be a better bet. However db performance would be reduced compared to Oracle. Since it is MS-SQL your choice of OS becomes more clear … Oracle Provides Case-Insensitive searching but it is my understanding that the performance of the DB is reduced dramatically when it is turned on (I’m sure someone on the list may disagree). Another option is to use Oracle and utilize “Full Text Search” cabability within Remedy. This requires some customization in that you must choose the fields that belong to the “Full Text Search” capability but also requires more resources for your app server. The advantage of this approach is that you get the faster Oracle performance (case-sensitive) with the advantages of case-insensitive searches. In addition I would recommend separating your app server from your DB server if you haven’t decided that already. 7.6 has new search capabilities which may make this an irrelevant discussion. I have been burned before because I did not bring up the case insensitive issue. Just speaking from experience. Thanks, Sean From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Bhupesh Gupta Sent: Wednesday, October 05, 2011 5:19 AM To: arslist@ARSLIST.ORG Subject: BMC Performance Matrix on ARS 7.6.04 on Different OS ** Hi - Does anybody has any input or any matrix on Performace og BMC ARS on different OS, so that We can take a decision that Which OS is more suitable. I have option of both Windows 2008 or Unix , but on Which OS BMC Product's performace is better. Please
Form DEF File needed
Hi All it looks like the form RMG:AssocCItoTS or (Associate CIs to Time Segment in the User Tool) on my server has got corrupted. I was wondering if someone would be kind enough to send me a def file of the form? I don't think I need the workflow, just the def file for the form would do. Many thanks for your help in advance. Shafqat Ayaz ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Form DEF File needed
If this is an OTB form you should find the def file in the installation directory, where the installer copies all def files and configuration data that get imported later during the process of installation.. Joe From: Shafqat Ayaz Sent: Wednesday, October 05, 2011 7:10 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Form DEF File needed ** Hi All it looks like the form RMG:AssocCItoTS or (Associate CIs to Time Segment in the User Tool) on my server has got corrupted. I was wondering if someone would be kind enough to send me a def file of the form? I don't think I need the workflow, just the def file for the form would do. Many thanks for your help in advance. Shafqat Ayaz ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: On-Call Notifications
We have a custom built OnCall listing app built on remedy, where people can edit the oncall information related to their groups, they also have the ability to set start date and end date for oncall rotation. Our NOC will use that oncall list to make manual calls to them if a critical ticket is not set to Work In progress within 15 min. Apart from that we have an integration with TelAlert to start the alerting when a critical/high ticket is created to a support group. Rules around alert escalation are built inside TelAlert to send alerts to Oncall Primary, and after 15 min if the ticket is still not in WIP then to oncall seconday and then to Manager etc.. Upon ticket creation remedy does a runprocess command with ticket number and support group to tell TelAlert to start sending alerts. Upon ticket is resolved/reduced priority we have another runprocess command to TelAlert to stop sending alerts. We have created outlook mms-mailboxes for each support group, which telalert uses to send alerts upon a signal from remedy. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: help text in web
what do you need? Shafqat Ayaz From: Villamar, Mark Johnson m-villa...@ti.com To: arslist@ARSLIST.ORG Sent: Wednesday, October 5, 2011 12:36 PM Subject: help text in web ** Hello, Can someone help me create a help text or tool kit in web? Thanks. Regards, Mark Johnson S. Villamar IT –Application Center of Excellence (ACE) Remedy Support Team Office: (214) 567-1020 Email: m-villa...@ti.com _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
