Re: Logging Active Links in MidTier
User preference form --- J.T. Shyman -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Smith, Ron [TBC] Sent: Thursday, February 26, 2009 5:10 PM To: arslist@ARSLIST.ORG Subject: Logging Active Links in MidTier I know this is easy, and I have done it before, but for the life of me I cannot remember how to turn on Active Link Logging in MidTier. Can someone help me out with that? Also, where in the manuals would I find out more about some of the MidTier behaviors. AR Server 6.3 Patch 21 MidTier 6.3 Patch 21 Thanks In advance Thanks, Ron Smith Remedy/Web Developer Providence Health Services OR ron.sm...@providence.org 503-216-7866 DISCLAIMER: This message is intended for the sole use of the addressee, and may contain information that is privileged, confidential and exempt from disclosure under applicable law. If you are not the addressee you are hereby notified that you may not use, copy, disclose, or distribute to anyone the message or any information contained in the message. If you have received this message in error, please immediately advise the sender by reply email and delete this message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
VSS in 7.5
From what I've been able to read and tell from 7.5 it looks like integration with 3rd party source control systems, such as VSS, has been replaced with an internal system. I've not looked at it too deeply but it looks like it might take up a lot of disk space in the database as it exports and saves a copy of every object that is modified each time it is changed. I was wondering what companies that are currently using VSS (or something else) could do to migrate their source control into the new 7.5 internal system or if it is even worth it to do. Opinions? --- J.T. Shyman ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: Remedy Development Best Practices
Lyle, I like that terminology. I've used layering before as in build your new functionality as a layer on top of the OOB for the exact reasons you mentioned. Nicely done. I might start using bolt-on instead. --- J.T. Shyman _ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Lyle Taylor Sent: Wednesday, February 18, 2009 4:28 PM To: arslist@ARSLIST.ORG Subject: Re: Remedy Development Best Practices I'll point out one guiding principle that I try to follow that I haven't seen anyone else point out yet: Prefer bolt-on customizations over built-in ones. That is, wherever possible, add desired functionality without changing existing forms/workflow. For example, if you want to make a field required on an OOB form, rather than changing the form to make the field required, you could add active links to make it look required and verify that it is filled in before allowing a user to save the form. That way, you don't break anything that's existing, and your risk of being affected by future patches is minimized. Obviously this can't always be done, but if you put a little effort into really thinking things through you can often find a way to accomplish what you need without having to modify BMC's code. It also doesn't always provide the simplest solution, but my argument is that a little extra effort and cost up front pays off probably the first time you need to patch the system, or when you leave and someone else has to maintain what you've done. Lyle From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Steven Iocco Sent: Tuesday, February 17, 2009 3:10 PM To: arslist@ARSLIST.ORG Subject: Remedy Development Best Practices ** Hi folks. Just wondering what practices some developers are using for custom code and enhancing ootb workflow. IE, field ID's in a non reserved range, New workflow easily identified perhpaps by the company name etc. My real big dillemma is modifying existing workflow. Does anyone have some best practices for modifying existing workflow so that in the event of an upgrade pitfalls can be avoided or at least anticipated? Thanks Steve NOTICE: This email message is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply email and destroy all copies of the original message. __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: Date greater than 2037 in remedy
Right, Ben. January 19, 2038 at 3:14:07 GMT is the day that the epoch time counter will reach 2,147,483,647 which is the largest number a signed 32-bit integer can hold. In order to prevent this, Remedy would need to be recompiled to use 64-bit integers on a 64-bit system.like in the Linux/Unix version of 7.5 which probably do not have this limitation. Sadly, the 32-bit Windows versions always will have this problem until 64-bit Windows versions or AR/ITSM come out. --- J.T. Shyman _ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ben Chernys Sent: Tuesday, February 17, 2009 2:40 AM To: arslist@ARSLIST.ORG Subject: Re: Date greater than 2037 in remedy Not at all! A 64 bit operating system AND a recompile (at best) of your application and possibly (likely) source code changes will remove that limitation. I think this will match Y2K in terms of costs. Cheers Ben _ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Rick Cook Sent: February 17, 2009 6:02 AM To: arslist@ARSLIST.ORG Subject: Re: Date greater than 2037 in remedy I am guessing that going to a 64 bit operating system will remove that limitation. Rick Sent from my Verizon Wireless BlackBerry _ From: Aditya C Date: Tue, 17 Feb 2009 10:14:45 +0530 To: arslist@ARSLIST.ORG Subject: Date greater than 2037 in remedy ** Hello, Remedy cannot take date more than year 2037 anything we can do to have it more than this. Regards, Aditya __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: Date greater than 2037 in remedy
Anyone have that info from a 64-bit version of 7.5? Or is that from a 64-bit version of 7.5, Axton? --- J.T. Shyman _ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Axton Sent: Tuesday, February 17, 2009 8:53 AM To: arslist@ARSLIST.ORG Subject: Re: Date greater than 2037 in remedy ** ar.h: 237typedef ARLong32 ARTimestamp; /* (seconds since Jan. 1, 1970) */ 238#define ARTIMESTAMP_MAX ARLONG32_MAX artypes.h: 27 * ARLong32 is a 32-bit signed integer on either 32-bit or 28 * 64-bit machines. It replaces long in the AR C API. 29 * The definition is conditioned on INT_MAX for backward 30 * compatibility; codes that use long expecting 32 bits 31 * are only inconvenienced on machines where a long really 32 * isn't 32 bits. A recompile changes nothing. It will require a replacement of ARLong and a refactoring of all references to this type or a redefinition of ARLong. Tthis can be tricky depending on how the type is used within the code. Axton Grams The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. On Mon, Feb 16, 2009 at 11:01 PM, Rick Cook remedyr...@gmail.com wrote: I am guessing that going to a 64 bit operating system will remove that limitation. Rick Sent from my Verizon Wireless BlackBerry From: Aditya C Date: Tue, 17 Feb 2009 10:14:45 +0530 To: arslist@ARSLIST.ORG Subject: Date greater than 2037 in remedy ** Hello, Remedy cannot take date more than year 2037 anything we can do to have it more than this. Regards, Aditya __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: Renaming Support Group Name
If you are on version 7.1 the Data Management Wizard can do this for you relatively easily. --- J.T. Shyman _ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Steven Iocco Sent: Tuesday, February 17, 2009 1:00 PM To: arslist@ARSLIST.ORG Subject: Renaming Support Group Name Hi all. In the process of changing a support group name from X to Y. Wondering if anyone has done this before and can comment on the gotcha's during the process. I assume there is more then one place where I need to make this change. Any help is appreciated. Thanks Steve __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: Renaming Support Group Name
Yes, that is it. Make sure you get the latest one. The first release, DM 1.00.00 didn't have the wizard. The updated version DM 1.00.01 does. --- J.T. Shyman _ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Steven Iocco Sent: Tuesday, February 17, 2009 1:03 PM To: arslist@ARSLIST.ORG Subject: Re: Renaming Support Group Name Great. Is this data management tool available in patch 9005? Thanks in advance. Steve _ Date: Tue, 17 Feb 2009 13:01:15 -0500 From: jshy...@columnit.com Subject: Re: Renaming Support Group Name To: arslist@ARSLIST.ORG ** If you are on version 7.1 the Data Management Wizard can do this for you relatively easily. --- J.T. Shyman _ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Steven Iocco Sent: Tuesday, February 17, 2009 1:00 PM To: arslist@ARSLIST.ORG Subject: Renaming Support Group Name Hi all. In the process of changing a support group name from X to Y. Wondering if anyone has done this before and can comment on the gotcha's during the process. I assume there is more then one place where I need to make this change. Any help is appreciated. Thanks Steve __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: Incident Relationship Issue
Kevin, patch 9 for ITSM may help you. It fixes this defect, according to the readme: SW00300084 Performance bottlenecks occur on a large scale implementation of the BMC Remedy Incident Management application when relating Incident records. --- J.T. Shyman _ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Begosh, Kevin Sent: Wednesday, February 11, 2009 8:17 PM To: arslist@ARSLIST.ORG Subject: Incident Relationship Issue List, I have an issue with Incident Management that I am wondering if anyone else has had. I will give the scenario A incident is created and then multiple incidents are created after that one and then related back to the original as a duplicate. Then when the original is resolved thus resolving the rest of them it takes a long time and sometimes does not even resolve the original incident as well as the duplicates. I had one incident with 10 duplicates related to it and I resolved the original and after a day none of them are resolved. I have been working with BMC on this but no luck. Has anyone else had this issue. AR Server 7.1 patch 4, ITSM 7.03 patch 8 Unix Server, Oracle 10 DB. Let me know if any more information is needed or if this scenario does not make sense. Kevin Begosh, RSP Tech Ops Enterprise Business Services 301-791-3540 Phone 410-422-3623 Cell kevin.beg...@lmco.com __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Incident Owner - ITSM 7.0.3 p8
I've got a question about Incident Owner assignment in ITSM 7.0.3. I've done some testing and read through the documentation and postings about this on ARSList but I have reached two conclusions that I wanted to get some feedback on from the list membership. First, the Incident Owner assignment does work exactly as stated on pages 125-126 of the Incident Management 7.0 User Guide but only if there isn't a Incident Owner entry for the company in the CFG:Assignment form. This tells me that CFG:Assignment overrides the OTB Incident Management Incident Owner assignment. Has anyone else found this to be true or disagree with this? Second, if there are multiple Incident Owner entries for a given company in CFG:Assignment they are not selected by the most specific rule but rather by a long order by statement that looks like this: ORDER BY 2 DESC,3 ASC,4 DESC,5 ASC,6 ASC,7 DESC,8 ASC,9 ASC,10 ASC,11 ASC,12 ASC,13 ASC,14 ASC,15 ASC,16 ASC,17 ASC, 1 ASC Where 2 is Event 3 is Sort Order 4 is Contact Company 5 is Organization 6 is Department 7 is Location Company 8 is Region 9 is Site Group 10 is Site+ 11 is Operational Tier 1 12 is Operational Tier 2 13 is Operational Tier 3 14 is Product Tier 1 15 is Product Tier 2 16 is Product Tier 3 17 is Product Name 1 is Request ID (Record Number) This, plus the fact that the filter matches most of these fields to a value or to NULL leads the to the net effect that the record with the lowest sort order will always be chosen regardless of the fields other than Contact Company and Location Company. Has anyone else found this to be true or disagree with this? If I wanted to set up a set of Incident Owner assignments that would fire on different product and operational categorizations, what would be the best way to do it? --- J.T. Shyman ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: ARERR [310] Value has wrong data type for the field
Got a silly question.sorry if this has been asked.but what is the field type of the field that you are setting in the set fields action? Is 0 a valid value? Or NULL for that matter? Perhaps AR is complaining about not being able to set the status of the process into the field and not the attachment itself? --- J.T. Shyman _ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of David Sanders Sent: Wednesday, February 04, 2009 4:19 PM To: arslist@ARSLIST.ORG Subject: Re: ARERR [310] Value has wrong data type for the field Hi Frex Are you SURE that's the correct field ID ? That's a 10 digit number, and ARS fields are normally 9 digit or less HTH David Sanders Remedy Solution Architect Enterprise Service Suite @ Work == tel +44 1494 468980 mobile +44 7710 377761 email mailto:david.sand...@westoverconsulting.co.uk david.sand...@westoverconsulting.co.uk web http://www.westoverconsulting.co.uk/ http://www.westoverconsulting.co.uk _ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Grooms, Frederick W Sent: Wednesday, February 04, 2009 5:19 PM To: arslist@ARSLIST.ORG Subject: Re: ARERR [310] Value has wrong data type for the field Just to check .You are doing a Set Fields action with $PROCESS$ PERFORM-ACTION-ADD-ATTACHMENT 103962 C:\Photos\00109125J.jpg ?? What type of field are you trying to set the result of the $PROCESS$ action to? If you are setting an integer field try setting a character field instead. Fred From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Frex Popo Sent: Wednesday, February 04, 2009 9:15 AM To: arslist@ARSLIST.ORG Subject: ARERR [310] Value has wrong data type for the field Dear all, ARSERVER 7.1.00 Patch 004 OS: WINDOWS SERVER 2003 DB was SQL Server 2005 Client 7.1.0 Patch004 I hope this is not another bug as I already came across two this week which I reported to BMC. I have a filter set a field, which adds an attachment to an attachment pool in the CTM:People form which fires on modify. The log shows that the filter executes a set action an fails with the error: ARERR [310] Value has wrong data type for the field Here an extract from the filter log: 0: Set Fields FLTR TID: 001952 RPC ID: 067665 Queue: Fast Client-RPC: 390620USER: Demo PERFORM-ACTION-ADD-ATTACHMENT 103962 C:\Photos\00109125J.jpg FLTR TID: 001952 RPC ID: 067665 Queue: Fast Client-RPC: 390620USER: Demo Exit code: 0 Value: 0 FLTR TID: 001952 RPC ID: 067665 Queue: Fast Client-RPC: 390620USER: Demo Value has wrong data type for the field FLTR TID: 001952 RPC ID: 067665 Queue: Fast Client-RPC: 390620USER: Demo Error while performing filter action: Error 310 Here is the client API log showing the ARSetEntry error: ARSetEntry results Return Code: ERROR Status List: 1 items Status Struct: Message type: ERROR Message number: 310 Message: Value has wrong data type for the field Appended: I tried this in another server installation on a SQL SERVER 2000 Databse and it works just fine. Any thoughts on this? Many thanks frex __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: Incident Management / Remedy Data Management Tool Patch 9005
Bala, When you installed the patch it should have created a folder on the workstation you installed it from, or on the server if you installed it on a windows server directly, called BMC Software\BMC Remedy ITSM Data Management Tool. The spreadsheets are in the Data Load\Spreadsheets folder. --- J.T. Shyman _ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Bala Patel Sent: Monday, February 02, 2009 9:34 AM To: arslist@ARSLIST.ORG Subject: Incident Management / Remedy Data Management Tool Patch 9005 All, ARS 7.1 Patch 6 Incident Management 7.01 I installed the BMC Remedy Data Management Tool for importing data into the system. The patch is 9005.. Does anyone know where the spreadsheets for this is stored? They were not included with the patch. Can someone possible provide all of these spreadsheets for the Data Management tool? Thanks, Bala Patel Remedy Administrator __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: AR System 7.5 Installer issue/question
Is the Solaris 32 or 64 bit? Do you have the Oracle client loaded and is it the 32-bit or 64-bit client? What version of Java is installed and is it the 32-bit or 64-bit? --- J.T. Shyman _ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Pruitt, Christopher J Sent: Friday, January 30, 2009 4:16 PM To: arslist@ARSLIST.ORG Subject: AR System 7.5 Installer issue/question We are running into an issue with the AR System 7.5 installer. We are upgrading from 7.1 to 7.5. When we get to the point in the install right after you enter the Oracle Admin User Name and Password (and yes we are sure of the values here) it shows it connecting to the Oracle Database but then we get the following error and can't figure out why it is occurring. Unresolved database error: java.lang ClassNotFoundException: oracle.jdbc.OracleDriver Anyone experience this or have any idea what is causing it? We are running the installer on a Sun Solaris SunOS 5.9 with Oracle 10g v 10.2.0.4.0 - 64bi Christopher Pruitt Consultant Specialist EDS/Bank of America Account EDS, an HP Company Bank of America Account - I3-Inventory - IW Infrastructure Team mailto: christopher.pru...@eds.com We deliver on our commitments so you can deliver on yours. Confidentiality Notice: This message and any files transmitted with it are intended for the sole use of the entity or individual to whom it is addressed, and may contain information that is confidential, privileged, and exempt from disclosure under applicable law. If you are not the intended addressee for this e-mail, you are hereby notified that any copying, distribution, or dissemination of this e-mail is strictly prohibited. If you have received this e-mail in error, please immediately destroy, erase, or discard this message. Please notify the sender immediately by return e-mail if you have received this e-mail by mistake. __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: possibility of Server group without load balancer?
That is true but what do you do when one server goes down due to a failure or needs to be taken offline for maintenance for an extended period of time? Without a load balancer you would half to tell the half of your user base on the down server to manually change their configuration to point to the other server and then tell them to point it back when maintenance was done. With a load balancer that would be transparent to the users as a server being down would be detected by the load balancer and all users, who would connect to the load balancer's address and not a specific server, would then be routed only to working servers. Additionally, you could add additional servers to the server group behind the load balancer and users would never know. If you added servers without a load balancer you would have to manually reconfigure the users to balance the load. --- J.T. Shyman -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Conny Martin Sent: Thursday, January 29, 2009 3:02 AM To: arslist@ARSLIST.ORG Subject: AW: possibility of Server group without load balancer? You don't need a load balancer to use a server group. But you loose the ability to automatically distribute the workload evenly across your arservers and automatic failover from user's POV. Failover of Escalation, DSO etc. will work as this is a feature of the server group. You have to tell the half of your users to use server A and the other half to use server B, to distribute the workload. HTH Kind Regards Conny -Ursprüngliche Nachricht- Von: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] Im Auftrag von patchsk Gesendet: Donnerstag, 29. Januar 2009 08:51 An: arslist@ARSLIST.ORG Betreff: possibility of Server group without load balancer? We are planning to upgrade our arsystem form single server to a server group. I went through the white paper and the following question still remained as unclear Can someone give information on what is the role of a load balancer in a server group. Can we have a server group with out load balancer ? What we gain/loose with/without load balancer in a server group. Current: ARSystem 6.3, solaris,oracle, db on same box as arserver Upgrate: ARSystem7.1, solaris,oracle, two to four arservers, db on a remote box. Also is there anyone planning to use or any thoughts on AR7.5 in 64 bit, heared this new version can support 64bit. Our current arserverd crashing once the process reaches close to 4 gb ram. Thanks in Advance ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: ARS 7.5 Installers - tales of woe
I just installed AR 7.5 with all the bells and whistles except for LDAP integration on a Win2K3 VM with no issues at all. I've got JRE/JDK 1.5.0_12, though and not 1.6.0_06. I'm not sure if 1.6 is on the compatibility matrix or not.it _should_ be. I'm also using SQL 2005 and connected using Windows Authentication. What is happening when you try to start the service? Is there anything in the system or application logs on the server? --- J.T. Shyman _ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of David Sanders Sent: Thursday, January 29, 2009 4:57 PM To: arslist@ARSLIST.ORG Subject: ARS 7.5 Installers - tales of woe Is it just me, or is anyone else having problems with the installers for ARS 7.5 ? Here's what's happening: Server: VMWare Windows 2003 Server DB: MSSQL2005 JDK: 1.6.0_06 JRE: 1.6.0_06 You have to make sure the server has a DNS suffix in its name (mine is not a member of a domain), and make sure that MSSQL Native Client Configuration has TCP/IP enabled. The first few attempts, I used the ARSuiteKitWindows installer. When the installer got to offering me the install options, I chose Custom and selected all the components to install except the LDAP integrations, Approval and Assignment engines which I don't need. So I should have had all the clients, AR Server, Mid-Tier, Web Services plugin, and Email engine. I chose to register with portmapper. I tried this a couple of times (fortunately, being on VMWare, I was able to revert to a snapshot of the virgin system) and each time the installers failed to install the portmapper (portmap.exe) so the AR Server couldn't start. (I think there may have been other files also not installed). After the failed installation, the uninstall options did not work (failed to find Class Main). So, then I tried repeating the installation, but not registering with Portmapper. This time the AR Server was not dependent on the missing portmap.exe file, but the installation still failed. The AR Server just would not start. Again the uninstall option (from Control Panel) would not work, so the VM was rolled-back again. I then tried the Minimal Install option (not custom) which installs just the AR Server. Registered with Portmapper, and to my (by now) surprise, it worked. The AR Server was installed, Portmapper was installed and everything seemed to be working. (Took another VM Snapshot at this point !!) Next step - re-run the installer and select the other Server components that I want - Email, Mid-Tier, Web Services Plugin. The installer ran and completed, installed Tomcat (for use with IIS) etc. with no issues. Great I thought. Next step - install the clients including Developer Studio. Run the installer again, choose only the client tools and all apparently completes, so I should be there. but. User Tool - if I set it to use a Preference Server, there don't seem to be any defaults set, so I go through Tools Options and set all the options. OK and log-in again and it hasn't saved them. I can get it to save Flat look on Forms, and a couple of other options, but not much else. Open the User Preferences record in the User Tool and set the options there. A few more 'take' but there are still some that I can't set and save (like ODBC Use Underscores). So, give up on using Preference Server and using the ini file all seems OK. Developer Studio - can't start it - 'The DevStudio executable launcher was unable to locate its companion shared library'. Tried reinstalling it again from the full installer, and also the client only installer - same result. I didn't have these problems when I tried a beta copy. This looks like one of the most tedious and unreliable installers I've come across in years. Oh, and the uninstall option still doesn't work - Java Virtual Machine Launcher - Could not find the main class. Program will exit. Installing ARS on a windows box used to be a breeze - definitely not now. Has anyone else had more luck? Regards David Sanders Remedy Solution Architect Enterprise Service Suite @ Work == tel +44 1494 468980 mobile +44 7710 377761 email mailto:david.sand...@westoverconsulting.co.uk david.sand...@westoverconsulting.co.uk web http://www.westoverconsulting.co.uk/ http://www.westoverconsulting.co.uk __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: Jr. Remedy Developer Needed
The ARSList is no place for personal attacks, either. Just sayin' --- J.T. Shyman -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Pierson, Shawn Sent: Tuesday, January 27, 2009 10:05 AM To: arslist@ARSLIST.ORG Subject: Re: Jr. Remedy Developer Needed The ARS List is no place to talk politics, especially in defaming my president. Based on the email address you are using, I'm very surprised you don't have more respect for this country. Shawn Pierson -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Steve Michadick Sent: Tuesday, January 27, 2009 6:59 AM To: arslist@ARSLIST.ORG Subject: Re: Jr. Remedy Developer Needed You also can not get a Top Secret clearance if you have too much debt, have traveled to multiple countries that are hostile to the U.S., associated with known terrorists, etc. But wait...don't we know someone like that? H...someone that NEEDS to have a Top Secret clearance in order to do his job? Someone with the title President of the United States of America? Sorry, couldn't help myself. Steve Michadick Remedy Engineer MCNOSC -Original Message- From: VanSickle, James W [mailto:james.vansic...@contractor.cmc.com] Sent: Monday, January 26, 2009 11:26 AM Subject: Re: Jr. Remedy Developer Needed ** Sorry, but you're not eligible. As a US citizen, I can't even be married to a foreign national if I want to get Secret or Top Secret clearance. James Van Sickle Remedy Developer Office: 972-409-4902 Mobile: 214-263-9340 From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of kiran kodali Sent: Sunday, January 25, 2009 8:31 PM To: arslist@ARSLIST.ORG Subject: Re: [ARSLIST] Jr. Remedy Developer Needed ** Hi Abdullah, I am Kiran Kodali. I am interested in this position. I have one question, I am on my H1B, am i eligible for that Secret clearance? Plz let me know. Thanks. On 1/25/09, Abdullah Baytops ab...@thedigitalcorp.com wrote: ** Digital Foundation is looking for a Jr. Remedy Developer for a project located in the Washington, DC area. Person ideally should would have a Secret clearance but a the ability to be cleared will be fine. Looking for someone with experience in BMC Remedy 7.1 (Incident, Asset and Change Management) also experience with SQL Server 2005. Please send resumes and Salary requirements to ab...@thedigitalcorp.com . The position requires on-site support and remote work periodically. Thanks in advance __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ -- Regards, Kiran Kodali Ph: 940-231-8524 __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ The sender of this e-mail is a contractor to Commercial Metals Company or subsidiaries (collectively CMC). The sender is not an employee of CMC and has no authority, express or implied, to bind CMC to any transaction or contract. CMC allows contractors to utilize this email address extension only in the course of providing services specifically covered by the terms of their engagement. No other use is authorized. CMC expressly disclaims liability for any unauthorized use. __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are Private and confidential as detailed here: http://www.sug.com/disclaimers/default.htm#Mail . If you cannot access the link, please e-mail sender. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Remedy Alert
Quick question: Is there any way to get Remedy Alert to use the default browser instead of always opening the Alert List in IE? (This is assuming Alert is configured to open via the web) AR 7.1 p5 --- J.T. Shyman ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: Mid-Tier not 64-bit in AR System 7.5.00 (was RE: ARS 7.5 Office 2007)
All, I received an email from David Easter about this and was told that no part of AR 7.5 is supported on Unix/Linux 32-bit operating systems. Therefore, this is a moot point. The installer isn't 64-bit per se but it does verify that the OS it is running on is 64-bit and doesn't allow installation if it is not. --- J.T. Shyman _ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Axton Sent: Wednesday, January 21, 2009 11:26 AM To: arslist@ARSLIST.ORG Subject: Re: Mid-Tier not 64-bit in AR System 7.5.00 (was RE: ARS 7.5 Office 2007) ** I have not verified the issues with the installer being 64-bit, but you could deploy the war into your own instance of tomcat/jboss/websphere/what have you. Axton Grams The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. 2009/1/20 J.T. Shyman jshy...@columnit.com Ok, but the consolidated installer will not run on a 32-bit Linux O/S. So, I'm back to the original question, I guess...how does one install the 7.5 mid-tier on a 32-bit O/S? --- J.T. Shyman ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: ARS 7.5 Office 2007
David, I'm looking at the 7.5 compatibility matrix and have a question. It is stated that there are only native 64-bit binaries for Linux. I am assuming this includes the mid-tier binaries as well. Yet, the matrix also states that 64-bit application servers (Tomcat, for example) are not supported. Does this mean a 7.5 Mid-Tier would be best served as a 64bit box running Mid-Tier and a 32bit box running the applet server? Or am I misreading this? --- J.T. Shyman -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Easter, David Sent: Tuesday, January 20, 2009 11:26 AM To: arslist@ARSLIST.ORG Subject: Re: ARS 7.5 Office 2007 Correct - that's why we called out specifically server operating systems, desktop operating systems, databases, web or application servers, servlet engines or browsers for the or higher expectations. You'll note that sections that don't apply the or higher clause don't have the or higher phrase in that section and don't use the table header of minimum. Full Text Search and Screen Readers fall into the category of not applying to the or higher clause as well, for example. Thanks, -David J. Easter Sr. Product Manager, Solution Strategy and Development BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) on behalf of LJ Longwing Sent: Tue 1/20/2009 8:21 AM To: arslist@ARSLIST.ORG Subject: Re: ARS 7.5 Office 2007 That apparently doesn't fall under the 'or higher' clause huh...:) -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Easter, David Sent: Tuesday, January 20, 2009 9:08 AM To: arslist@ARSLIST.ORG Subject: Re: ARS 7.5 Office 2007 Correct. No specific testing was done with Office 2007, so it was not included in the matrix. While it may or may not operate correctly, it would be considered unconfirmed at best. Note, this was true in AR System 7.1.00 as well. -David J. Easter Sr. Product Manager, Solution Strategy and Development BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) on behalf of LJ Longwing Sent: Tue 1/20/2009 7:52 AM To: arslist@ARSLIST.ORG Subject: ARS 7.5 Office 2007 ** David, I'm looking through the compatibility matrix for 7.5 and noticed that the ODBC is supported for MS Office 2000 and 2003, but 2007 is conspicuously missing? __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: Mid-Tier not 64-bit in AR System 7.5.00 (was RE: ARS 7.5 Office 2007)
Ok, but the installer is 64bit so is there a way to install just the mid-tier on a 32bit Linux OS? J.T. Shyman Column Technologies -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Easter, David Sent: Tuesday, January 20, 2009 12:03 PM To: arslist@ARSLIST.ORG Subject: Mid-Tier not 64-bit in AR System 7.5.00 (was RE: ARS 7.5 Office 2007) (I'm going to start changing subject headers when new questions are asked if the subject matter changes. Should help searching results...) This is covered in the SoD for 64-bit that can be found here: 16-Jul-2008 (Statement of Direction) BMC Atrium CMDB on UNIX and Linux: Expected 64-bit roadmap and interoperability with AR System PDF http://www.bmc.com/products/documents/34/60/93460/93460.pdf * Will the BMC AR System Mid-Tier be 64-bit as well? o No. The Mid-Tier will continue to be 32-bit. So the Mid-Tier is not a 64-bit binary - your assumption is, unfortunately, incorrect. Only the AR System server became 64-bit native in this release. The requirements for the Mid-Tier did not change from 7.1.00 for the most part - so whatever you had before will continue to work properly. Note that while not 64-bit itself, the Mid-Tier will run within a 32-bit JVM on a 64-bit Operating System - just like it did in AR System 7.1.00. BMC is considering support for 64-bit JVMs in a future release. -David J. Easter Sr. Product Manager, Solution Strategy and Development BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) on behalf of J.T. Shyman Sent: Tue 1/20/2009 8:34 AM To: arslist@ARSLIST.ORG Subject: Re: ARS 7.5 Office 2007 David, I'm looking at the 7.5 compatibility matrix and have a question. It is stated that there are only native 64-bit binaries for Linux. I am assuming this includes the mid-tier binaries as well. Yet, the matrix also states that 64-bit application servers (Tomcat, for example) are not supported. Does this mean a 7.5 Mid-Tier would be best served as a 64bit box running Mid-Tier and a 32bit box running the applet server? Or am I misreading this? --- J.T. Shyman -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Easter, David Sent: Tuesday, January 20, 2009 11:26 AM To: arslist@ARSLIST.ORG Subject: Re: ARS 7.5 Office 2007 Correct - that's why we called out specifically server operating systems, desktop operating systems, databases, web or application servers, servlet engines or browsers for the or higher expectations. You'll note that sections that don't apply the or higher clause don't have the or higher phrase in that section and don't use the table header of minimum. Full Text Search and Screen Readers fall into the category of not applying to the or higher clause as well, for example. Thanks, -David J. Easter Sr. Product Manager, Solution Strategy and Development BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) on behalf of LJ Longwing Sent: Tue 1/20/2009 8:21 AM To: arslist@ARSLIST.ORG Subject: Re: ARS 7.5 Office 2007 That apparently doesn't fall under the 'or higher' clause huh...:) -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Easter, David Sent: Tuesday, January 20, 2009 9:08 AM To: arslist@ARSLIST.ORG Subject: Re: ARS 7.5 Office 2007 Correct. No specific testing was done with Office 2007, so it was not included in the matrix. While it may or may not operate correctly, it would be considered unconfirmed at best. Note, this was true in AR System 7.1.00 as well. -David J. Easter Sr. Product Manager, Solution Strategy and Development BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) on behalf of LJ Longwing Sent: Tue 1/20/2009 7:52 AM To: arslist@ARSLIST.ORG Subject: ARS 7.5 Office 2007 ** David, I'm looking
Re: Mid-Tier not 64-bit in AR System 7.5.00 (was RE: ARS 7.5 Office 2007)
David, Maybe I am the one confused but it appears that AR System, Mid-Tier, Flashboard, Email, Assignment, Approval and Clients are all in one big install file and that file expands into an executable for the most part. Prior to 7.5 Mid-Tier was a separate installer. It doesn't appear to be so now. For linux the file is called ARSuiteKitLinux.tar.gz which, when expanded looks like this: +---ARSuiteKit │ L---Disk1 │ │ setup.jar │ │ setup.sh │ │ │ +---InstData │ │ │ MediaId.properties │ │ │ Resource1.zip │ │ │ │ │ L---VM │ │ setup.bin │ │ │ L---utility │ ARSystem-ini-template.txt │ ARSystemMaintenanceTool.sh │ L---MidtierWar midtier_linux.war I don't see a separate mid-tier installer such as the one that exists for AR 7.1. All I see is a war file. Am I missing something, somewhere? J.T. Shyman Column Technologies -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Easter, David Sent: Tuesday, January 20, 2009 3:39 PM To: arslist@ARSLIST.ORG Subject: Re: Mid-Tier not 64-bit in AR System 7.5.00 (was RE: ARS 7.5 Office 2007) Ok, but the installer is 64bit I'm not sure I understand that statement. The Mid-Tier installer isn't 64-bit... This isn't any different than in previous versions of AR System. What you did in 7.0.01 (or 7.0.01 or 6.3) for installing the Mid-Tier on a 64-bit OS running a 32-bit JVM remains the same. -David J. Easter Sr. Product Manager, Solution Strategy and Development BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of J.T. Shyman Sent: Tuesday, January 20, 2009 11:03 AM To: arslist@ARSLIST.ORG Subject: Re: Mid-Tier not 64-bit in AR System 7.5.00 (was RE: ARS 7.5 Office 2007) Ok, but the installer is 64bit so is there a way to install just the mid-tier on a 32bit Linux OS? J.T. Shyman Column Technologies -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Easter, David Sent: Tuesday, January 20, 2009 12:03 PM To: arslist@ARSLIST.ORG Subject: Mid-Tier not 64-bit in AR System 7.5.00 (was RE: ARS 7.5 Office 2007) (I'm going to start changing subject headers when new questions are asked if the subject matter changes. Should help searching results...) This is covered in the SoD for 64-bit that can be found here: 16-Jul-2008 (Statement of Direction) BMC Atrium CMDB on UNIX and Linux: Expected 64-bit roadmap and interoperability with AR System PDF http://www.bmc.com/products/documents/34/60/93460/93460.pdf * Will the BMC AR System Mid-Tier be 64-bit as well? o No. The Mid-Tier will continue to be 32-bit. So the Mid-Tier is not a 64-bit binary - your assumption is, unfortunately, incorrect. Only the AR System server became 64-bit native in this release. The requirements for the Mid-Tier did not change from 7.1.00 for the most part - so whatever you had before will continue to work properly. Note that while not 64-bit itself, the Mid-Tier will run within a 32-bit JVM on a 64-bit Operating System - just like it did in AR System 7.1.00. BMC is considering support for 64-bit JVMs in a future release. -David J. Easter Sr. Product Manager, Solution Strategy and Development BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) on behalf of J.T. Shyman Sent: Tue 1/20/2009 8:34 AM To: arslist@ARSLIST.ORG Subject: Re: ARS 7.5 Office 2007 David, I'm looking at the 7.5 compatibility matrix and have a question. It is stated that there are only native 64-bit binaries for Linux. I am assuming this includes the mid-tier binaries as well. Yet, the matrix also states that 64-bit application servers (Tomcat, for example) are not supported. Does this mean a 7.5 Mid-Tier would be best served as a 64bit box running Mid-Tier and a 32bit box running the applet server? Or am I misreading this? --- J.T. Shyman -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Easter, David Sent: Tuesday, January 20, 2009 11:26 AM To: arslist@ARSLIST.ORG
Re: Mid-Tier not 64-bit in AR System 7.5.00 (was RE: ARS 7.5 Office 2007)
Ok, but the consolidated installer will not run on a 32-bit Linux O/S. So, I'm back to the original question, I guess...how does one install the 7.5 mid-tier on a 32-bit O/S? --- J.T. Shyman -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Easter, David Sent: Tuesday, January 20, 2009 4:46 PM To: arslist@ARSLIST.ORG Subject: Re: Mid-Tier not 64-bit in AR System 7.5.00 (was RE: ARS 7.5 Office 2007) AR System 7.5.00 is a consolidated installer - but you do not have to choose all of the components to install at once. So just uncheck the things you don't want installed and keep the things you do want installed checked. So for the Mid-Tier, just uncheck all the server and client stuff, for example. To launch the installer in Linux: - In a command window, change directories to the location of the setup.sh file for the suite installer - Run setup.sh -David J. Easter Sr. Product Manager, Solution Strategy and Development BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of J.T. Shyman Sent: Tuesday, January 20, 2009 1:24 PM To: arslist@ARSLIST.ORG Subject: Re: Mid-Tier not 64-bit in AR System 7.5.00 (was RE: ARS 7.5 Office 2007) David, Maybe I am the one confused but it appears that AR System, Mid-Tier, Flashboard, Email, Assignment, Approval and Clients are all in one big install file and that file expands into an executable for the most part. Prior to 7.5 Mid-Tier was a separate installer. It doesn't appear to be so now. For linux the file is called ARSuiteKitLinux.tar.gz which, when expanded looks like this: +---ARSuiteKit │ L---Disk1 │ │ setup.jar │ │ setup.sh │ │ │ +---InstData │ │ │ MediaId.properties │ │ │ Resource1.zip │ │ │ │ │ L---VM │ │ setup.bin │ │ │ L---utility │ ARSystem-ini-template.txt │ ARSystemMaintenanceTool.sh │ L---MidtierWar midtier_linux.war I don't see a separate mid-tier installer such as the one that exists for AR 7.1. All I see is a war file. Am I missing something, somewhere? J.T. Shyman Column Technologies -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Easter, David Sent: Tuesday, January 20, 2009 3:39 PM To: arslist@ARSLIST.ORG Subject: Re: Mid-Tier not 64-bit in AR System 7.5.00 (was RE: ARS 7.5 Office 2007) Ok, but the installer is 64bit I'm not sure I understand that statement. The Mid-Tier installer isn't 64-bit... This isn't any different than in previous versions of AR System. What you did in 7.0.01 (or 7.0.01 or 6.3) for installing the Mid-Tier on a 64-bit OS running a 32-bit JVM remains the same. -David J. Easter Sr. Product Manager, Solution Strategy and Development BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of J.T. Shyman Sent: Tuesday, January 20, 2009 11:03 AM To: arslist@ARSLIST.ORG Subject: Re: Mid-Tier not 64-bit in AR System 7.5.00 (was RE: ARS 7.5 Office 2007) Ok, but the installer is 64bit so is there a way to install just the mid-tier on a 32bit Linux OS? J.T. Shyman Column Technologies -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Easter, David Sent: Tuesday, January 20, 2009 12:03 PM To: arslist@ARSLIST.ORG Subject: Mid-Tier not 64-bit in AR System 7.5.00 (was RE: ARS 7.5 Office 2007) (I'm going to start changing subject headers when new questions are asked if the subject matter changes. Should help searching results...) This is covered in the SoD for 64-bit that can be found here: 16-Jul-2008 (Statement of Direction) BMC Atrium CMDB on UNIX and Linux: Expected 64-bit roadmap and interoperability with AR System PDF http://www.bmc.com/products/documents/34/60/93460/93460.pdf * Will the BMC AR System Mid-Tier be 64-bit as well? o No. The Mid-Tier will continue to be 32-bit. So the Mid-Tier is not a 64-bit binary - your assumption is, unfortunately, incorrect. Only the AR System server became 64-bit native in this release. The requirements
Re: Holiday Humor - Gifts for Men
Great list! But the WD-40 must have been left off this year. If I'm getting duct tape there had better be WD-40 with it! :-) --- J.T. Shyman _ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Gidd Sent: Friday, December 12, 2008 8:55 AM To: arslist@ARSLIST.ORG Subject: OT:Holiday Humor - Gifts for Men Gifts for Men Christmas is just around the corner so it's time for me to share some gift ideas for those special men in your life! Buying gifts for men is not nearly as complicated as it is for women. Follow these rules and you should have no problems. Rule #1: When in doubt - buy him a cordless drill. It does not matter if he already has one. I have a friend who owns 17 and he has yet to complain. As a man, you can never have too many cordless drills. For that matter any power tool is a good choice. He may not need it, or know what it does, but it will look good hung on the peg board in the garage. Rule #2: If you cannot afford a cordless drill, buy him anything with the word ratchet or socket in it. Men love saying those two words. Hey George, can I borrow your ratchet? OK. Bye-the-way, are you through with my 3/8-inch socket yet? Rule #3: If you are really, really broke, buy him anything for his car. A 99-cent ice scraper, a small bottle of deicer or something to hang from his rear view mirror. Men love gifts for their cars. Rule #4: Do not buy men socks. Do not buy men ties and never buy men bathrobes. If God had wanted men to wear bathrobes, he wouldn't have invented Jockey shorts. Rule #5: You can buy men new remote controls to replace the ones they have worn out. If you have a lot of money buy your man a big-screen TV with the little picture in the corner. Watch him go wild as he flips, and flips, and flips. Rule #6: Do not buy a man any of those fancy liqueurs. If you do, it will sit in a cupboard for 23 years. Real men drink whiskey or beer. Rule #7: Do not buy any man industrial-sized canisters of after shave or deodorant. We do not stink - we are earthy. Rule #8: Buy men label makers. Almost as good as cordless drills. Within a couple of weeks there will be labels absolutely everywhere. Socks. Shorts. Cups. Saucers. Door. Lock. Sink. You get the idea. No one knows why. Rule #9: Never buy a man anything that says some assembly required on the box. It will ruin his Special Day and he will always have parts left over. Rule #10: Good places to shop for men include Northwest Iron Works, Parr Lumber, Home Depot, John Deere, Valley RV Center, and Les Schwab Tire. (NAPA Auto Parts and Sear's Clearance Centers are also excellent men's stores. It doesn't matter if he doesn't know what it is. From NAPA Auto, eh? Must be something I need. Hey! Isn't this a starter for a '68 Ford Fairlane? Wow! Thanks.) Rule #11: Men enjoy danger. That's why they never cook - but they will barbecue. Get him a monster barbecue with a 100-pound propane tank. Tell him the gas line leaks. Oh the thrill! The challenge! Who wants a hamburger? Rule #12: Tickets to a professional sports game (any team within 300 miles) are a smart gift. However, he will not appreciate tickets to A Retrospective of 19th Century Quilts. Rule #13: Men love chainsaws. Never, ever, buy a man you love a chainsaw. If you don't know why - please refer to Rule #8 and what happens when he gets a label maker. Rule #14: It's hard to beat a really good wheelbarrow or an aluminum extension ladder. Never buy a real man a step ladder. It must be an extension ladder. Rule #15: Rope. Men love rope. It takes us back to our cowboy origins, or at least The Boy Scouts. Nothing says love like a hundred feet of 3/8 manilla rope. Rule #16: Clamps. Men can never have enough quick grip clamps. No one knows why Rule #17: Buy your man Duct Tape. This is a man's most universal repair tool. All men know, if you can't fix it, duct it. __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: set fields by process error
Try changing the command to: $PROCESS$ @@:echo $Email Body | /home/aramey/html2text-0.003/html2text.pl If that doesn't work, start with something simple and work up from there. Change the set fields to something like $PROCESS$ @@:echo $HOSTNAME And see if that sets the field. If it does try $PROCESS$ @@:echo $Request ID (or some other, short field) If that works, it may not be liking fact that the return has multiple lines. It may see that as multiple values and not a single value for the set fields. --- J.T. Shyman _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Ramey, Anne Sent: Thursday, December 11, 2008 9:45 AM To: arslist@ARSLIST.ORG Subject: set fields by process error I am getting an exit code: 127 set fields action error when trying to use the following in a set fields action to strip HTML from an email body: $PROCESS$ echo $Email Body$ | /home/aramey/html2text-0.003/html2text.pl The process works fine when I run it from the command line: btw, it does work from the command line: [EMAIL PROTECTED] db# echo h2Test header/h2brtestbr Anne Ramey test | /home/aramey/html2text-0.003/html2text.pl Starting /home/aramey/html2text-0.003/html2text.pl ... Test header === test Anne Ramey test Anyone know what exit code 127 means? or see any syntax errors? I can't find the set field error exit codes anywhere in the documentation. AR System 7.0.1 Patch 5, ITSM 7.0.03 patch 7 on Red Hat Linux. Oracle backend. Thanks, Anne Ramey *** E-mail correspondence to and from this address may be subject to the North Carolina Public Records Law and may be disclosed to third parties only by an authorized State Official. __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Approval Role Length
AR 7.1 p5, Linux, Oracle, Approval Server 7.1 I've read in the approval server documentation where the length of the approver fields on AP:Signature can be increased from 255 to accommodate longer approver names. However, this doesn't seem to help with the AP:Role member list which is still limited by the approval server itself to 255 characters: APPRExpanding roles for approver(s): AP:Test List 1 APPR - Expanded Approver list longer than max of 255 characters, truncated to max I then had the idea of pre-expanding the role into a temporary field and letting the Prep Get Next Approver and Get Next Approver rules use the pre-expanded list. That worked fine until I ran into the issue where the Temp Char 2 field on AP:Detail I was using was set to 255 characters. I increased that and everything works fine up until the Get Next Approver rule runs when I get: APPR - Approver list longer than max of 255 characters, truncated to max Even nesting roles doesn't let you get past this restriction. If I create 5 roles and each has a member list that is about 100 characters long and I add 4 of them to the fifth role I get: APPR - Expanded Approver list longer than max of 255 characters, truncated to max So, long question short: Is there any way at all to make an AP:Role longer than 255 characters AND use it in approval rules? I'm 99% sure I can send in an ad-hoc approver to the Next Approvers field that is longer than 255 but if I want the approval server to do any work with it.it seems it can't be done. If anyone has any experience with this, good or bad (i.e. how to do it or more proof it can't be done) I'd appreciate it. --- J.T. Shyman ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: set fields by process error
Good point. I assumed..and yes, I know what they say about assumed: 50 bonus points for using all of your tiles in Scrabble :-) The @@: can be dropped if this is in a filter. Curious: What does $Email Body$ contain? If it is the full email body that could be causing the issue. The $PROCESS$ command tops out at 4096 characters long according to the workflow object guide: The $PROCESS$ tag indicates that all text that follows is a command line. The command line can include substitution parameters from the current screen to enable values to be placed into the command line before it is executed. You can enter as many as 255 characters for your command definition. The command can be as many as 4096 characters after the substitution parameters are expanded --- J.T. Shyman _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of LJ Longwing Sent: Thursday, December 11, 2008 10:40 AM To: arslist@ARSLIST.ORG Subject: Re: set fields by process error That would only work if the process was running via Active Link...which Anne didn't specify _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of J.T. Shyman Sent: Thursday, December 11, 2008 9:00 AM To: arslist@ARSLIST.ORG Subject: Re: set fields by process error ** Try changing the command to: $PROCESS$ @@:echo $Email Body | /home/aramey/html2text-0.003/html2text.pl If that doesn't work, start with something simple and work up from there. Change the set fields to something like $PROCESS$ @@:echo $HOSTNAME And see if that sets the field. If it does try $PROCESS$ @@:echo $Request ID (or some other, short field) If that works, it may not be liking fact that the return has multiple lines. It may see that as multiple values and not a single value for the set fields. --- J.T. Shyman _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Ramey, Anne Sent: Thursday, December 11, 2008 9:45 AM To: arslist@ARSLIST.ORG Subject: set fields by process error I am getting an exit code: 127 set fields action error when trying to use the following in a set fields action to strip HTML from an email body: $PROCESS$ echo $Email Body$ | /home/aramey/html2text-0.003/html2text.pl The process works fine when I run it from the command line: btw, it does work from the command line: [EMAIL PROTECTED] db# echo h2Test header/h2brtestbr Anne Ramey test | /home/aramey/html2text-0.003/html2text.pl Starting /home/aramey/html2text-0.003/html2text.pl ... Test header === test Anne Ramey test Anyone know what exit code 127 means? or see any syntax errors? I can't find the set field error exit codes anywhere in the documentation. AR System 7.0.1 Patch 5, ITSM 7.0.03 patch 7 on Red Hat Linux. Oracle backend. Thanks, Anne Ramey *** E-mail correspondence to and from this address may be subject to the North Carolina Public Records Law and may be disclosed to third parties only by an authorized State Official. __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Problem with 'arxmlutil70.dll' will installing ARS patch 9
Is the mid-tier stopped too? --- J.T. Shyman _ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of pascale.bo...@daimler.com Sent: Thursday, December 11, 2008 3:10 PM To: arslist@ARSLIST.ORG Subject: Problem with 'arxmlutil70.dll' will installing ARS patch 9 ** Hi all, I am having problems installing the patch 009 on our server. We are not doing an install ... just replacing the files. One of the files that need to be replaced is arxmlutil70.dll. The ARS services are stopped. When I tried to copy the new 'arxmlutil70.dll' it gives me the error that the file is in used by another user or application. Any clue? There is nothing in the Read me file of patch 009 regarding this and I cannot download any of the previous read-me file (some firewall issue) ARS 7.01 patch 003 Windows MSSQL 2005 Thanks Pascale Boyer 503-745-2159 If you are not the intended addressee, please inform us immediately that you have received this e-mail in error, and delete it. We thank you for your cooperation. __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Problem with 'arxmlutil70.dll' will installing ARS patch 9
I'd still shut it down. From the name of the file I'm guessing it might have something to do with web services. It could have opened a connection and the network stack could be keeping that dll open Another option is to download process explorer and run it on the server (it doesn't require an install) and search for what is using that file and kill the handle. You can get process explorer from Microsoft's site as it is a former sysinternals utility. http://technet.microsoft.com/en-us/sysinternals/bb896653.aspx J.T. Shyman Column Technologies _ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of pascale.bo...@daimler.com Sent: Thursday, December 11, 2008 3:14 PM To: arslist@ARSLIST.ORG Subject: Re: Problem with 'arxmlutil70.dll' will installing ARS patch 9 ** The mid-tier is on another server Pascale Boyer 503-745-2159 jshy...@columnit.com Sent by: arslist@ARSLIST.ORG 12/11/2008 01:12 PM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: Problem with 'arxmlutil70.dll' will installing ARS patch 9 ** Is the mid-tier stopped too? --- J.T. Shyman _ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of pascale.bo...@daimler.com Sent: Thursday, December 11, 2008 3:10 PM To: arslist@ARSLIST.ORG Subject: Problem with 'arxmlutil70.dll' will installing ARS patch 9 ** Hi all, I am having problems installing the patch 009 on our server. We are not doing an install ... just replacing the files. One of the files that need to be replaced is arxmlutil70.dll. The ARS services are stopped. When I tried to copy the new 'arxmlutil70.dll' it gives me the error that the file is in used by another user or application. Any clue? There is nothing in the Read me file of patch 009 regarding this and I cannot download any of the previous read-me file (some firewall issue) ARS 7.01 patch 003 Windows MSSQL 2005 Thanks Pascale Boyer 503-745-2159 If you are not the intended addressee, please inform us immediately that you have received this e-mail in error, and delete it. We thank you for your cooperation. __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ If you are not the intended addressee, please inform us immediately that you have received this e-mail in error, and delete it. We thank you for your cooperation. __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Object list is on wrong screen.
As far as the application is concerned, that is an O/S function. If the O/S still thinks the second monitor is viable then it will tell the application that screen is fine. This is an O/S issue as it happens with all sorts of applications. Windows simply seems to not be smart enough to notice a window is opening off of the screen. However, depending on the video card you have, you can fix this. I know my nVidia card at home comes with drivers that have the option prevent windows from opening off screen that will put any window that tries to open on a non-connected monitor in the upper-left corner of the first active screen. --- J.T. Shyman -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Lyle Taylor Sent: Wednesday, December 10, 2008 10:19 AM To: arslist@ARSLIST.ORG Subject: Re: Object list is on wrong screen. Well, this particularly issue _is_ an application issue. It's due to poor programming. The application should ensure that the location is valid before trying to display the dialog there. Lyle Taylor -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Barber, David Sent: Wednesday, December 10, 2008 8:46 AM To: arslist@ARSLIST.ORG Subject: Re: Object list is on wrong screen. Agreed, although I think its possibly a mix of OS and applications at fault - I've seen it on one of our intranet applications, which has dropdown lists appearing on the primary display whilst the browser in use (IE 6) is on the secondary screen. Dave -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Opela, Gary L CTR USAF AFMC 72 CS/SCBAH Sent: 10 December 2008 13:44 To: arslist@ARSLIST.ORG Subject: Re: Object list is on wrong screen. I almost see it as an OS issue then... The OS should take care of that. But I'm sure that they'll say it's an application issue. You should bring up the outlook issue with them (Microsoft), at least that way they couldn't point fingers at the vendor/os maker :) Gary -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Barber, David Sent: Wednesday, December 10, 2008 5:50 AM To: arslist@ARSLIST.ORG Subject: Re: Object list is on wrong screen. During the day I'm working on two monitors, and before leaving (and being on-call on an evening) have to ensure that everything opens on the primary laptop display. This isn't just a Remedy issue - outlook likes to open messages on the secondary screen if thats where they were last opened, exactly the same as the Remedy User tool does with the object list. Related to this - have the user tool open on a secondary screen, right click on an attachment box, and the Add/Remove/View options appear on the far right of the primary screen 'tis a right royal pain, but I've seen it happen on other applications as well Regards Dave Barber -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Opela, Gary L CTR USAF AFMC 72 CS/SCBAH Sent: 09 December 2008 17:10 To: arslist@ARSLIST.ORG Subject: Re: Object list is on wrong screen. Well, I sent it off to my customer to try, but I think that he had already managed to hook up another monitor first. I'll let you know if he tried it though. Thanks, Gary Opela, Jr. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of LJ Longwing Sent: Tuesday, December 09, 2008 11:05 AM To: arslist@ARSLIST.ORG Subject: Re: Object list is on wrong screen. Let me know if it fixes your problem for ya...:) -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Opela, Gary L CTR USAF AFMC 72 CS/SCBAH Sent: Tuesday, December 09, 2008 9:45 AM To: arslist@ARSLIST.ORG Subject: Re: Object list is on wrong screen. Wow thanks! This is crazy. It's like trying to reprogram a setting in your car, Put the key in the ignition, press the brake twice, the gas once, run on the left blinker, then turn it off, turn your head to the left and cough, and you increase your fuel efficiency by .01%. Also reminds me of cheat codes on the old school NES! Gary -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of LJ Longwing Sent: Tuesday, December 09, 2008 10:42 AM To: arslist@ARSLIST.ORG Subject: Re: Object list is on wrong screen. ** Gary, You can have him open the object list and hit this key sequence Alt-Space, then hit M, then hit left arrow. then start moving his mouse and the object list will be attached to the mouse. Alt-Space opens up the context menu for the active window, M is the hotkey for 'move'. Hitting the left arrow starts moving the window and attaches the mouse to itthen starting to move
Re: Object list is on wrong screen.
Well, that's my point. It is very possible that the O/S still thinks the location is valid. If that is the case, how is the app to know? J.T. Shyman Column Technologies -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Lyle Taylor Sent: Wednesday, December 10, 2008 11:11 AM To: arslist@ARSLIST.ORG Subject: Re: Object list is on wrong screen. The fact that lots of application exhibit this behavior doesn't necessarily mean that it's a problem with the OS. It is not the OS's job to prevent you from opening a window off screen. There are valid reasons to want to do that from time to time. It is the developer's responsibility to program intelligently. The OS is capable of telling the application how large the desktop is, etc. If you're going to save the last location of a window so you can open it there again, it makes sense that you would make sure that the saved location is still valid the next time you show the window. Lyle Taylor -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of J.T. Shyman Sent: Wednesday, December 10, 2008 10:03 AM To: arslist@ARSLIST.ORG Subject: Re: Object list is on wrong screen. As far as the application is concerned, that is an O/S function. If the O/S still thinks the second monitor is viable then it will tell the application that screen is fine. This is an O/S issue as it happens with all sorts of applications. Windows simply seems to not be smart enough to notice a window is opening off of the screen. However, depending on the video card you have, you can fix this. I know my nVidia card at home comes with drivers that have the option prevent windows from opening off screen that will put any window that tries to open on a non-connected monitor in the upper-left corner of the first active screen. --- J.T. Shyman -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Lyle Taylor Sent: Wednesday, December 10, 2008 10:19 AM To: arslist@ARSLIST.ORG Subject: Re: Object list is on wrong screen. Well, this particularly issue _is_ an application issue. It's due to poor programming. The application should ensure that the location is valid before trying to display the dialog there. Lyle Taylor -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Barber, David Sent: Wednesday, December 10, 2008 8:46 AM To: arslist@ARSLIST.ORG Subject: Re: Object list is on wrong screen. Agreed, although I think its possibly a mix of OS and applications at fault - I've seen it on one of our intranet applications, which has dropdown lists appearing on the primary display whilst the browser in use (IE 6) is on the secondary screen. Dave -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Opela, Gary L CTR USAF AFMC 72 CS/SCBAH Sent: 10 December 2008 13:44 To: arslist@ARSLIST.ORG Subject: Re: Object list is on wrong screen. I almost see it as an OS issue then... The OS should take care of that. But I'm sure that they'll say it's an application issue. You should bring up the outlook issue with them (Microsoft), at least that way they couldn't point fingers at the vendor/os maker :) Gary -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Barber, David Sent: Wednesday, December 10, 2008 5:50 AM To: arslist@ARSLIST.ORG Subject: Re: Object list is on wrong screen. During the day I'm working on two monitors, and before leaving (and being on-call on an evening) have to ensure that everything opens on the primary laptop display. This isn't just a Remedy issue - outlook likes to open messages on the secondary screen if thats where they were last opened, exactly the same as the Remedy User tool does with the object list. Related to this - have the user tool open on a secondary screen, right click on an attachment box, and the Add/Remove/View options appear on the far right of the primary screen 'tis a right royal pain, but I've seen it happen on other applications as well Regards Dave Barber -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Opela, Gary L CTR USAF AFMC 72 CS/SCBAH Sent: 09 December 2008 17:10 To: arslist@ARSLIST.ORG Subject: Re: Object list is on wrong screen. Well, I sent it off to my customer to try, but I think that he had already managed to hook up another monitor first. I'll let you know if he tried it though. Thanks, Gary Opela, Jr. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of LJ Longwing Sent: Tuesday, December 09, 2008 11:05 AM To: arslist@ARSLIST.ORG Subject: Re: Object list is on wrong screen. Let me know
Re: Object list is on wrong screen.
Open the display properties and enable the second monitor.it should still be there in the dialog. Windows will realize it doesn't exist any more when you apply the settings and will move all windows to the monitor that is still present. At least, that should work. --- J.T. Shyman _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Opela, Gary L CTR USAF AFMC 72 CS/SCBAH Sent: Tuesday, December 09, 2008 10:23 AM To: arslist@ARSLIST.ORG Subject: Object list is on wrong screen. I have a user who moved from dual-monitors to single monitors and unfortunately the object list window is opening on the non-existent second monitor. I had him wipe out his ar.ini, just to see if maybe that is where remedy stored the location of the pop-up, but that didn't work. Does anyone have any ideas (other than hooking up a second monitor again and dragging it over)? I would have thought that remedy would have been smart enough to know there was only a single monitor hooked up. Thanks, Gary Opela, Jr. __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Handling AP:Role Members
ARS 7.1, ITSM 7.0.3 Patch 6 on *nix/Oracle Does anyone know a way to filter AP:Role members during the approval process? Here's what I'd like to do: Say there is a role in AP:Role called All Approvers. It includes: John;Mary;Steve. John happens to be the requester of the change that is about to be sent to the approval server. Due to business rules he shouldn't get the approval notification nor should he be able to approve this buy Mary and Steve should. TIA! --- J.T. Shyman ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: OT - Friday Humor
I read about that. The gun was affectionately named the Rooster Booster --- J.T. Shyman _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Pruitt, Christopher J Sent: Friday, December 05, 2008 8:36 AM To: arslist@ARSLIST.ORG Subject: OT - Friday Humor This is allegedly a true story. Engineers at a major aerospace company were instructed to test the effects of bird-strikes (notably geese) on the windshields of airliners and military jets. To simulate the effect of a goose colliding with an aircraft traveling at high speed, the test engineers built a powerful gun, with which they fired dead chickens at the windshields. The simulations using the gun and the dead chickens worked extremely effectively, happily proving the suitability of the windshields, and several articles about the project appeared in the testing industry press. It so happened that another test laboratory in a different part of the world was involved in assessing bird-strikes - in this case on the windshields and drivers' cabs of new very high speed trains. The train test engineers had read about the pioneering test developed by the aerospace team, and so they approached them to ask for specifications of the gun and the testing methods. The aerospace engineers duly gave them details, and the train engineers set about building their own simulation. The simulated bird-strike tests on the train windshields and cabs produced shocking results. The supposed state-of-the-art shatter-proof high speed train windshields offered little resistance to the high-speed chickens; in fact every single windshield that was submitted for testing was smashed to pieces, along with a number of train cabs and much of the test booth itself. The horrified train engineers were concerned that the new high speed trains required a safety technology that was beyond their experience, so they contacted the aerospace team for advice and suggestions, sending them an extensive report of the tests and failures. The brief reply came back from the aero-engineers: You need to defrost the chickens Christopher Pruitt Consultant Specialist EDS, an HP Company mailto: [EMAIL PROTECTED] We deliver on our commitments so you can deliver on yours. Confidentiality Notice: This message and any files transmitted with it are intended for the sole use of the entity or individual to whom it is addressed, and may contain information that is confidential, privileged, and exempt from disclosure under applicable law. If you are not the intended addressee for this e-mail, you are hereby notified that any copying, distribution, or dissemination of this e-mail is strictly prohibited. If you have received this e-mail in error, please immediately destroy, erase, or discard this message. Please notify the sender immediately by return e-mail if you have received this e-mail by mistake. __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: OT:Holiday Humor - Part III
I'm sure the original wisher would be more than happy to replace your non-functional wishes with brand new ones but please note that due to the high volume the wish business experiences this time of year that it may be 6-8 weeks before the replacement wishes arrive. Sorry, but delivery in time for Chrismahanukwanzica can not be guaranteed. --- J.T. Shyman _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Scott Parrish Sent: Friday, December 05, 2008 10:44 AM To: arslist@ARSLIST.ORG Subject: Re: OT:Holiday Humor - Part III Thank you; however, your best wishes, as stated in the initial paragraph, while accepted in good faith, are not working as advertised. Likewise, the second wish, as stated in the second paragraph, was invalidated by the fact that previous wishes of this type have not come true. Obviously, it can be presupposed that this wish, while again accepted in good faith, is also doomed to failure. Under terms of the warranty I am to be given a replacement wish or a new wish, at your discretion of course. Either way, these wishes ain't what they were cracked up to be so send more. Scott Parrish IT Prophets (770) 653-5203 www.itprophets.com _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Gidd Sent: Friday, December 05, 2008 11:19 AM To: arslist@ARSLIST.ORG Subject: OT:Holiday Humor - Part III Zero Liability Season's Greetings Please accept with no obligation, implied or implicit, our best wishes for an environmentally conscious, socially responsible, low stress, non-addictive, gender neutral, celebration of the winter solstice holiday, practiced within the most enjoyable traditions of the religious persuasion of your choice, or secular practices of your choice, with respect for the religious/secular persuasions and/or traditions of others, or their choice not to practice religious or secular traditions at all. We wish you a fiscally successful, personally fulfilling, and medically uncomplicated recognition of the onset of the generally accepted calendar year, but not without due respect for the calendars of choice of other cultures whose contributions to society have helped make America great, (not to imply that America is necessarily greater than any other country or is the only AMERICA in the western hemisphere), and without regard to the race, creed, color, age, physical ability, religious faith, choice of computer platform, or sexual preference of the wishee. (By accepting this greeting, you are accepting these terms. This greeting is subject to clarification or withdrawal. It is freely transferable with no alteration to the original greeting. It implies no promise by the wisher to actually implement any of the wishes for her/himself or others, and is void where prohibited by law, and is revocable at the sole discretion of the wisher. This wish is warranted to perform as expected within the usual application of good tidings for a period of one year, or until the issuance of a subsequent holiday greeting, whichever comes first, and warranty is limited to replacement of this wish or issuance of a new wish at the sole discretion of the wisher.) __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html_Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: ITSM 7 Patch 009
It says All your code base are belong to us? --- J.T. Shyman -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of strauss Sent: Thursday, December 04, 2008 1:10 PM To: arslist@ARSLIST.ORG Subject: Re: ITSM 7 Patch 009 This one may be a little more on the demonic side... wait until you read the fine print on page 2 of the Read Me pdf!!! Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Opela, Gary L CTR USAF AFMC 72 CS/SCBAH Sent: Thursday, December 04, 2008 1:06 PM To: arslist@ARSLIST.ORG Subject: Re: ITSM 7 Patch 009 Chris, I believe the cliché holiday would be: Christmahannukwanizica. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of strauss Sent: Thursday, December 04, 2008 1:03 PM To: arslist@ARSLIST.ORG Subject: ITSM 7 Patch 009 ** Looks like we got an early Christmas/Hanukkah/whatever present, or at least I hope that it's a present and not a code-bomb. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ http://itsm.unt.edu/ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: RANT: Support Finally Got under my skin
Silly question but does filter logging work on the server side? --- J.T. Shyman _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Danaceau, Chris Sent: Friday, October 24, 2008 8:53 AM To: arslist@ARSLIST.ORG Subject: Re: RANT: Support Finally Got under my skin So first of all my account has administrator permissions. Client side logging group is Administrator. Problem is the only content in the filter log file is a Start note and an End note. Here's the full content for an Incident Submission. WFLG /* Wed Oct 22 2008 16:33:32 */ WFLG Workflow Trace Log -- ON WFLG BMC Remedy User Version 7.1.00 WFLG /* Wed Oct 22 2008 16:33:46 */ WFLG Workflow Trace Log -- OFF BTW, this only happens on one of my environments. -- Chris Danaceau This e-mail and its attachments are confidential and solely for the intended addressee(s). Do not share or use them without Fannie Mae's approval. If received in error, contact the sender and delete them. _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of LJ Longwing Sent: Thursday, October 23, 2008 10:16 PM To: arslist@ARSLIST.ORG Subject: Re: RANT: Support Finally Got under my skin ** Out of curiosity...what's your problem with client side logging? _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Danaceau, Chris Sent: Thursday, October 23, 2008 5:57 PM To: arslist@ARSLIST.ORG Subject: RANT: Support Finally Got under my skin ** Can you please re-check the permissions for the user-id that you are using and try the same with the Demo user as well? Same behavior for Demo. The ID I am using is definitely a member of the Administrator group. It is my personal login. If it wasn't in the correct group the client would not permit me to even turn on the client side filter logging. As you can see from my original logs, that is not the case Kindly let me know in case of any concerns on this. Concerns? My concern is that BMC will extend the time it takes to properly address this issue by having me jump through the hoops of your scripted first level support procedures. I've been working with this product for 7 years. I know how client side logging is supposed to work. -- Chris Danaceau This e-mail and its attachments are confidential and solely for the intended addressee(s). Do not share or use them without Fannie Mae's approval. If received in error, contact the sender and delete them. __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Business Objects
I wonder if the printer driver has something to do with it? Have you tried changing the default printer on the workstation where you are running the report to something like the Microsoft Document Writer? --- J.T. Shyman -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Sokol, Brian Sent: Tuesday, October 21, 2008 2:33 PM To: arslist@ARSLIST.ORG Subject: Re: Business Objects Can anyone offer a suggestion? I have tkts open with BMC and BO but I am not getting anywhere. I can pull up a report but get a generic error when I try to print it. I can not even find any kind of error to check. It simply says an error has occurred on the server would you like to view the error information? If I click Yes it just opens another copy of the report. I have been trying to get this resolved for weeks and have run out of ideas. -Original Message- From: Sokol, Brian Sent: Thursday, October 02, 2008 9:44 AM To: arslist@ARSLIST.ORG Subject: RE: Business Objects This saga continues with BMC saying this is a Business Objects problem and BO saying it is a BMC problem. By default we are using the DHTML viewer. You are forced to use an activex print control. That is what is failing. The BO server is using SSL and BMC feels that may be causing a problem. The BO support folks were involved in a webex yesterday and here are their thoughts: We just had a call with BO support. Their first reaction was that, since BMC is using their own viewer that's deployed during the installation, they will not support. BO uses the following directory to view the reports D:\BOEIXR2\common\3.5\crystalreportviewer115. During the webex demo they were able to successfully view and print the same PO report through BO Infoview. Anyone out there have any ideas? Here is our environment. Does anyone have a similar setup? BMC claims that all their customers are using BO 11.5. Not sure if that is a true statement. BO Server: Windows server 2003/BO Enterprise 11.5/IIS and New Atlanta. They are using SSL on this server MidTier: Windows Server 2003/MidTier 7.1/IIS and New Atlanta Brian -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rod Harris Sent: Thursday, September 25, 2008 1:27 PM To: arslist@ARSLIST.ORG Subject: Re: Business Objects Hi Brian, You are having quite a saga with this. I don't have the server in front of me right now. I didn't copy everything - just that directory. Sorry I didn't read all of your email. I just saw the error message and jumped in. You have dealt with this message. Maybe try this. I'm using the dynamic HTML viewer and it works well. I don't think it has an activex print function. If you switch your BO system to another viewer maybe this will help. For me changing my viewer preferences does nothing. I think it takes the default from within the BO system itself. Rod From: Action Request System discussion list(ARSList) on behalf of Sokol, Brian Sent: Fri 26/09/2008 1:13 AM To: arslist@ARSLIST.ORG Subject: Re: Business Objects Hi Rod, Yes that is what I did as well. My report would not even load on screen. Now since I copied reportadd.exe over to the C drive the report loads OK. My problem now is it will not print. When you click on the print icon in the report it loads an active x print control and then throws that same error. I think it is still looking in the wrong directory. BMC is saying I should copy the entire BO directory to the C drive. Did you copy all the folders to the C drive? I just copied the one exe and two related DLLs. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rod Harris Sent: Thursday, September 25, 2008 1:03 PM To: arslist@ARSLIST.ORG Subject: Re: Business Objects Hi Brian, Have you got the program C:\Program Files\Business Objects\BusinessObjects Enterprise 11\win32_x86\plugins\desktop\CrystalEnterprise.Report\ReportAdd.exe installed at the location specified? In my case we had BO installed on the D drive so it didn't work and threw the same error you have (from memory). I merely copied this program from the location it was installed in and the other files in the same directory to the specified directory on C. This fixed the issue. I suspect that the integration is hard coded with the default install location. I couldn't find anywhere that I could change this so had to use the workaround above. Rod From: Action Request System discussion list(ARSList) on behalf of Sokol, Brian Sent: Fri 26/09/2008 12:35 AM To: arslist@ARSLIST.ORG Subject: Re: Business Objects ** Joe or anyone out there have you ever seen BO 11.5 work with MidTier 7.1. BO is installed on another server and we are using New Atlanta/IIS and Win Server 2003 on both the Mid Tier and BO servers. Also BO is installed on the D
Re: BMC Elite?
I opted out last week and haven't gotten another email since. --- J.T. Shyman _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Luksha, Timothy Sent: Monday, October 20, 2008 8:40 AM To: arslist@ARSLIST.ORG Subject: BMC Elite? Is anyone else receiving weekly unsolicited email updates from BMC elite? I ignored their initial invitation but continue to get these mailings. I don't want to opt out and alert them that there is a human associated with this address. Dore anyone know if the site is legit and will actually remove me from their mailing list? Their marketing tactics seem pretty unprofessional so maybe just adding them to a junk mail filter is more appropriate. Tim __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Job: Remedy Developer (Mid Level) - Contract - Baltimore, MD - Kforce
What, prey tell, does a bartender look like? Or a software developer for that matter? :-) --- J.T. Shyman _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Joe DeSouza Sent: Thursday, October 09, 2008 2:53 PM To: arslist@ARSLIST.ORG Subject: Re: Job: Remedy Developer (Mid Level) - Contract - Baltimore, MD - Kforce I may take up to bar tending :-) I look more like a bar tender anyways than a software developer! Might fit in there real well - Original Message From: William Rentfrow [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Thursday, October 9, 2008 2:42:57 PM Subject: Re: Job: Remedy Developer (Mid Level) - Contract - Baltimore, MD - Kforce ** The single worst rate I have ever seen was after the tech bubble burst in late 2001 or so - it was $35/hr all inclusive. I hope we're not headed that direction againif so I may take up breadmaking or some other tangible products career :) William Rentfrow Principal Consultant, StrataCom Inc. [EMAIL PROTECTED] 701-306-6157 C _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Joe DeSouza Sent: Thursday, October 09, 2008 1:18 PM To: arslist@ARSLIST.ORG Subject: Re: Job: Remedy Developer (Mid Level) - Contract - Baltimore, MD - Kforce ** That really depends on the definition of 'qualified' people doesn't it. I mean why would someone who is really qualified (in the true sense of the word) accept something lesser than what he/she thinks she is capable of making. Especially when you know that the city you are going to be working in would not afford you even the bare minimum at 2200 a week, which leaves you with a fraction over 1500 after taxes. My average travel expense on this project is sometimes almost that much even at optimized rates as I do a corporate rate on both my hotels and my rental car to save a few hundred bucks. So what are you left with - like a 100 bucks a week if you accept 55 an hour all inclusive? It would be cheaper to work in social services at that rate and get a tax break! It would be nice to hear from people who accept those kind of rates on how they manage their economics! I know I sure as hell wouldn't be able to manage mine at those rates.. Joe - Original Message From: Rick Cook [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Thursday, October 9, 2008 1:59:20 PM Subject: Re: Job: Remedy Developer (Mid Level) - Contract - Baltimore, MD - Kforce ** Well, it's all about what a willing seller and a willing buyer will agree to. I don't see the logic in working for that kind of rate - many perm jobs pay more, with full benefits. I guess pathetically low rates like this will be offered as long as qualified people accept them. Others have to make their own choices, but times would have to be pretty bad for me to do so. Rick On Thu, Oct 9, 2008 at 10:37 AM, Joe DeSouza [EMAIL PROTECTED] wrote: ** 55 in Baltimore is less than junior rates.. Gas is perhaps the most expensive in the US in the DC / Virginia region - whats it like there now 4 buck 50 to a gallon? And if you choose to live in the outskirts of Baltimore which might be cheaper on rents, you'll still end up paying the difference on gas. And cost of living is almost as high as NY if not higher - with more than 200 pubs to go to I can see how it can go pretty high :-).. Maybe someone from Baltimore would be in a better position to comment on the cost of living there.. - Original Message From: Daniel Bloom on Sympatico [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Thursday, October 9, 2008 6:33:07 AM Subject: Re: Job: Remedy Developer (Mid Level) - Contract - Baltimore, MD - Kforce At junior level rates. _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Robert Thomas Sent: October 8, 2008 8:34 PM To: arslist@ARSLIST.ORG Subject: Re: Job: Remedy Developer (Mid Level) - Contract - Baltimore, MD - Kforce ** Only Senior Level positions. Robert - Start Original Message - Sent: Wed, 8 Oct 2008 10:31:31 -0400 From: Kitchen, Joshua T To: arslist@ARSLIST.ORG Subject: Job: Remedy Developer (Mid Level) - Contract - Baltimore, MD - Kforce ** I have an 8 month contract here in Baltimore for another Remedy Developer. They only need a mid level candidate. We can pay $45/hr on a W2 or $55/hr C2C All Inclusive Visa Status: US Citizen, Green Card, TN-Visa, H1-B Remedy Developer: * 5+ years developing Remedy applications * 2 + years Implementing, and Customizing ITSM 6.0 * 1+ years Implementing and customizing ITSM 7.0 * Experience upgrading ITSM 6.0 to ITSM 7.0 * Experience loading legacy data into ITSM 7.0 * Experience developing Crystal Reports, SQL 2005 Reports Respectfully, Joshua Kitchen Recruiter Kforce Technology Staffing Two Prestige Place Suite 350 Miamisburg, Ohio 45342 937.449.1749 Office 937.461.6888 Fax
Problems with new subscribers
I'm working with a few people who are trying to subscribe to the ARSList but are not able to pull up the list of lists even though they are logged in. They are getting a message that says There are no public lists on this server. Anyone know if there is a client-side setting that would cause this or is this something else? Thanks! --- J.T. Shyman ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Email Engine will not start -- Failed to load java virtual machine.
Did you recently update your java engine? Or, at least, since the last time you restarted it? If so you may need to uninstall and reinstall the Remedy Email Engine service. You can do this using the .bat files in the email engine install folder. --- J.T. Shyman _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Opela, Gary L CTR USAF AFMC 72 CS/SCBAH Sent: Tuesday, September 09, 2008 9:23 AM To: arslist@ARSLIST.ORG Subject: Email Engine will not start -- Failed to load java virtual machine. I'm running java version 1.6.0.7 (java 6 update 7) and remedy version 6.3. My email engine crashed a few days ago and I cannot get it to come up. I'm getting the error: The Remedy Email Engine service on Local Computer started and then stopped. Some services stop automatically if they have no work to do, for example, the Performance Logs and Alerts service. There is a chance that my Email Server User's password expired. Just in case, I reset his password in Active Directory and in the AR System Email Mailbox Configuration Form. I then tried to restart the email engine, but it was to no avail. I have not yet restarted remedy, I'm trying to avoid that. Still, whenever I try to restart the engine, in the event log, I see the following three errors: Type: Error Event ID: 4098 The AR System Email Engine service failed to start. Type: Error Event ID: 4096 Could not load the Java Virtual Machine Type: Error Event ID: 4097 The LoadLibrary function failed for the following reason: The specified module could not be found. . It sounds like it's having java errors big time. Does anyone have any suggestions? I navigated to my email directory and there were two log files, stderr and stdout. Neither of them had any relevant information. The arerror.log doesn't say anything either. Thanks, Gary Opela, Jr. __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Email Engine will not start -- Failed to load java virtual machine -resolved thanks to norm.
Nice. That's the hackish way of doing it. :) What I was suggesting was using the aremaild.bat file to uninstall and reinstall just the windows service. Same reason, same result, different approach. I like Norm's approach and will make a note of it for the future. Thanks for sharing! --- J.T. Shyman -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Opela, Gary L CTR USAF AFMC 72 CS/SCBAH Sent: Tuesday, September 09, 2008 9:51 AM To: arslist@ARSLIST.ORG Subject: Re: Email Engine will not start -- Failed to load java virtual machine -resolved thanks to norm. Okay folks, Norm bailed me out again... Below is the conversation and the solution: Thanks again to Norm. Opela, Gary L CTR USAF AFMC 72 CS/SCBAH says: man, i don't know what's going on Opela, Gary L CTR USAF AFMC 72 CS/SCBAH says: i thought that maybe the passwords had expired for my email logins Opela, Gary L CTR USAF AFMC 72 CS/SCBAH says: so ir eset the passwords Opela, Gary L CTR USAF AFMC 72 CS/SCBAH says: i cycled remedy on one of the servers that isn't used as heavily Opela, Gary L CTR USAF AFMC 72 CS/SCBAH says: and nothing will get the emails going Kaiser, Norm E Civ USAF AFMC 96CS/SCCE says: Sounds like Java was updated Kaiser, Norm E Civ USAF AFMC 96CS/SCCE says: There is a registry setting that needs to be changed whenever Java is updated Kaiser, Norm E Civ USAF AFMC 96CS/SCCE says: Are you aware of this? Opela, Gary L CTR USAF AFMC 72 CS/SCBAH says: no Opela, Gary L CTR USAF AFMC 72 CS/SCBAH says: i saw someone suggested reinstalling the email engine Opela, Gary L CTR USAF AFMC 72 CS/SCBAH says: i would prefer not to do that Kaiser, Norm E Civ USAF AFMC 96CS/SCCE says: OK...let's check the registry Opela, Gary L CTR USAF AFMC 72 CS/SCBAH says: is it a remedy key? Opela, Gary L CTR USAF AFMC 72 CS/SCBAH says: aremail or somethign? i'll search on that Kaiser, Norm E Civ USAF AFMC 96CS/SCCE says: Stand by...I'll get you the exact location Opela, Gary L CTR USAF AFMC 72 CS/SCBAH says: awesome, you rock. Opela, Gary L CTR USAF AFMC 72 CS/SCBAH says: thx Kaiser, Norm E Civ USAF AFMC 96CS/SCCE says: From the desktop, click Start...Run. In the Open: field, type regedit and click OK. From the navigation tree in the left pane, navigate to HKEY_LOCAL_MACHINE\SYSTEM\ CurrentControlSet\Services\AR System Email Engine. Click on the Parameters folder to view its contents. Write down the existing path value shown as the location of the JVM Library. Kaiser, Norm E Civ USAF AFMC 96CS/SCCE says: There's a file on your server named jvm.dll Kaiser, Norm E Civ USAF AFMC 96CS/SCCE says: Its location gets changed each time Java is updated Kaiser, Norm E Civ USAF AFMC 96CS/SCCE says: You need to check the registry at that key I just sent and make sure it's pointing to the right location Opela, Gary L CTR USAF AFMC 72 CS/SCBAH says: okay thx, i'm in the key now Opela, Gary L CTR USAF AFMC 72 CS/SCBAH says: yeah, they're differnet Kaiser, Norm E Civ USAF AFMC 96CS/SCCE says: Fix it Opela, Gary L CTR USAF AFMC 72 CS/SCBAH says: do i just need to change the key and then restart the email engine? Opela, Gary L CTR USAF AFMC 72 CS/SCBAH says: but not the arserver, right? Kaiser, Norm E Civ USAF AFMC 96CS/SCCE says: Correct. Change the key to point to the proper location and just restart the email engine Opela, Gary L CTR USAF AFMC 72 CS/SCBAH says: man you rock Opela, Gary L CTR USAF AFMC 72 CS/SCBAH says: that worked. Opela, Gary L CTR USAF AFMC 72 CS/SCBAH says: you are a genius Kaiser, Norm E Civ USAF AFMC 96CS/SCCE says: killer Kaiser, Norm E Civ USAF AFMC 96CS/SCCE says: go into the Control Panel and open the Java control panel -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of J.T. Shyman Sent: Tuesday, September 09, 2008 8:30 AM To: arslist@ARSLIST.ORG Subject: Re: Email Engine will not start -- Failed to load java virtual machine. ** Did you recently update your java engine? Or, at least, since the last time you restarted it? If so you may need to uninstall and reinstall the Remedy Email Engine service. You can do this using the .bat files in the email engine install folder. --- J.T. Shyman From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Opela, Gary L CTR USAF AFMC 72 CS/SCBAH Sent: Tuesday, September 09, 2008 9:23 AM To: arslist@ARSLIST.ORG Subject: Email Engine will not start -- Failed to load java virtual machine. I'm running java version 1.6.0.7 (java 6 update 7) and remedy version 6.3. My email engine crashed a few days ago and I cannot get it to come up. I'm getting the error: The Remedy Email Engine service on Local Computer started and then stopped. Some services stop automatically if they have no work to do, for example, the Performance Logs and Alerts service. There is a chance that my Email Server User's
Re: Email Engine will not start -- Failed to load java virtual machine -resolved thanks to norm.
Good point, Norm. Truthfully, in any production or near-production environment, for any application not just Remedy, automatic updates are probably a bad idea. Updates should be tested carefully prior to implementation. I can remember a handful of times where a windows update broke a line-of-business application. --- J.T. Shyman -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kaiser Norm E CIV USAF 96 CS/SCCE Sent: Tuesday, September 09, 2008 10:01 AM To: arslist@ARSLIST.ORG Subject: Re: Email Engine will not start -- Failed to load java virtual machine -resolved thanks to norm. The only thing I would add that got truncated from Gary's cutting and pasting is that Windows users should go into the Java Control Panel and turn automatic updates OFF. Having Java updates turned on is the number one cause of this problem. = ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: AIE Flatfile External Vendor Query
LIKE is a database operator and may not work with an external data source that is a flat file. Wonder if this would work: Computername = ES* .just a shot in the dark --- J.T. Shyman _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Janie Sent: Tuesday, September 09, 2008 10:36 AM To: arslist@ARSLIST.ORG Subject: Re: AIE Flatfile External Vendor Query I did try that as well. It doesn't pick anything up. If I do Computername = ESxxx that works. It just seems that the LIKE qualifier will not find any rows. Any more ideas? Thanks, Janie _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Zainub Gaffoor - BCX Sent: Tuesday, September 09, 2008 12:43 AM To: arslist@ARSLIST.ORG Subject: Re: AIE Flatfile External Vendor Query ** Hi Janie, Try using double quotes. i.e. Computername like ES% Hope that helps :-) From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Janie Sent: 09 September 2008 06:12 AM To: arslist@ARSLIST.ORG Subject: AIE Flatfile External Vendor Query ** Hi, Does anyone have a sample of an AIE Flatfile External Data Store Query ? I am using a Like statement but it isn't limiting the key data... Computername like 'ES%' Does anyone see anything wrong with that statement? Computername is coming from the flatfile. It's been selected from the External Data Store Fields. Thanks, Janie mailto:[EMAIL PROTECTED] __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ Important Notice: This e-mail and its contents are subject to the Business Connexion (Pty) Ltd e-mail legal notice available at: http://www.bcx.co.za/disclaimer.htm __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: AIE Flatfile External Vendor Query
Wildcards seem to not work. However, and do. Would something like this satisfy your requirements? Computername ES AND Computername ET --- J.T. Shyman _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of J.T. Shyman Sent: Tuesday, September 09, 2008 10:58 AM To: arslist@ARSLIST.ORG Subject: Re: AIE Flatfile External Vendor Query LIKE is a database operator and may not work with an external data source that is a flat file. Wonder if this would work: Computername = ES* .just a shot in the dark --- J.T. Shyman _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Janie Sent: Tuesday, September 09, 2008 10:36 AM To: arslist@ARSLIST.ORG Subject: Re: AIE Flatfile External Vendor Query I did try that as well. It doesn't pick anything up. If I do Computername = ESxxx that works. It just seems that the LIKE qualifier will not find any rows. Any more ideas? Thanks, Janie _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Zainub Gaffoor - BCX Sent: Tuesday, September 09, 2008 12:43 AM To: arslist@ARSLIST.ORG Subject: Re: AIE Flatfile External Vendor Query ** Hi Janie, Try using double quotes. i.e. Computername like ES% Hope that helps :-) From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Janie Sent: 09 September 2008 06:12 AM To: arslist@ARSLIST.ORG Subject: AIE Flatfile External Vendor Query ** Hi, Does anyone have a sample of an AIE Flatfile External Data Store Query ? I am using a Like statement but it isn't limiting the key data... Computername like 'ES%' Does anyone see anything wrong with that statement? Computername is coming from the flatfile. It's been selected from the External Data Store Fields. Thanks, Janie mailto:[EMAIL PROTECTED] __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ Important Notice: This e-mail and its contents are subject to the Business Connexion (Pty) Ltd e-mail legal notice available at: http://www.bcx.co.za/disclaimer.htm __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Help with Run Process - Deleting files on a server
I'm wondering if maybe you have to call the shell first...since DEL is an internal command and not an executable...I think Try this: cmd /c del C:\remedy\install\itspdev\api\bin\logs\Saturday\*.log --- J.T. Shyman -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Coleman, Gavin Sent: Friday, August 29, 2008 8:13 AM To: arslist@ARSLIST.ORG Subject: Re: Help with Run Process - Deleting files on a server Hi Carey - thanks for the response. Yes, completely forgot about the difference between Unix and Windows. My fault! I've replace the forward slashes with backslashes, but I still get the same result: 0: Process FLTR TID: 003792 RPC ID: 003721 Queue: Fast Client-RPC: 390620USER: GCOLEMAN DEL C:\remedy\install\itspdev\api\bin\logs\Saturday\*.log FLTR TID: 003792 RPC ID: 003721 Queue: Fast Client-RPC: 390620USER: GCOLEMAN Error while performing filter action Has anybody got any other ideas? For information, we are running ARS 6.3 patch 22 on an Oracle Database. Thanks, Gavin Coleman Senior Analyst/Programmer Computacenter (UK) Ltd Services Solutions Hatfield Avenue Hatfield, Hertfordshire, AL10 9TW, United Kingdom T: +44 (0) 1707 631662 E: [EMAIL PROTECTED] W: www.computacenter.com -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Carey Matthew Black Sent: 29 August 2008 12:17 To: arslist@ARSLIST.ORG Subject: Re: Help with Run Process - Deleting files on a server Gavin, You have spent to much time in Un*x land This works C:\Documents and Settings\testdel C:\Documents and Settings\test\test2\*.txt This does not work... C:\Documents and Settings\testdel C:/Documents and Settings/test/test2/*.txt The system cannot find the path specified. Swap your forward slashes for back slashes... and you may even need to protect them from the windows shell too. HTH. -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. On Fri, Aug 29, 2008 at 6:18 AM, Coleman, Gavin [EMAIL PROTECTED] wrote: ** Hi List - I wonder if anyone can help me? I have a Run Process action running in a Filter that is trying to delete some files on the Windows 2003 server. My syntax for this is: Del $RP API Folder$logs/$z1D_RP_Delete_Logs_Day$/*.log Values for these variables are $RP API Folder$ = C:/remedy/install/itspdev/api/bin/ $z1D_RP_Delete_Logs_Day$ = Saturday Looking in the log files I can see the following happening: 0: Process FLTR TID: 002828 RPC ID: 002145 Queue: Fast Client-RPC: 390620USER: GCOLEMAN DEL C:/remedy/install/itspdev/api/bin/logs/Saturday/*.log FLTR TID: 002828 RPC ID: 002145 Queue: Fast Client-RPC: 390620USER: GCOLEMAN Error while performing filter action I have tried the Run Process with quotes and without and nothing works. I get another error in the arerror.log which shows the following: 390620 : Failure while trying to run the filter/escalation process (ARERR 24) Fri Aug 29 10:57:42 2008 No error : DEL C:/remedy/install/itspdev/api/bin/logs/Saturday/*.log Can anybody point out where I'm going wrong? Or failing that suggest a way to delete some files on the server based on variables? Thanks for your help! Gavin Coleman Senior Analyst/Programmer Computacenter (UK) Ltd Services Solutions Hatfield Avenue Hatfield, Hertfordshire, AL10 9TW, United Kingdom T: +44 (0) 1707 631662 E: [EMAIL PROTECTED] W: www.computacenter.com ** COMPUTACENTER PLC is registered in England and Wales with the registered number 03110569. Its registered office is at Hatfield Business Park, Hatfield Avenue, Hatfield, Hertfordshire AL10 9TW COMPUTACENTER (UK) Limited is registered in England and Wales with the registered number 01584718. Its registered office is at Hatfield Business Park, Hatfield Avenue, Hatfield, Hertfordshire AL10 9TW The contents of this email are intended for the named addressee only. It contains information which may be confidential and which may also be privileged. Unless you are the named addressee (or authorised to receive mail for the addressee) you may not copy or use it, or disclose it to anyone else. If you receive it in error please notify us immediately and then destroy it. Computacenter information is available from: http://www.computacenter.com ** __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___
Re: Remedy Migrator in 7.x
Opinion: Install the migrator license on the Production server. Export what you want to migrate off of the test server to arx files which can be imported into migrator and then compared to the production server which has the license. That's the way I've used it primarily. --- J.T. Shyman _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Shrestha, Manjari R. Sent: Friday, August 29, 2008 12:59 PM To: arslist@ARSLIST.ORG Subject: Re: Remedy Migrator in 7.x I have a question, we have Migrator license which has not been used so I was think about installing the migrator but my question is where should I install it? In the production server or in the test server? Any ideas? Thanks! Manjari R. Shrestha Junior Programmer Analyst _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Guillaume Rheault Sent: Thursday, August 28, 2008 9:17 PM To: arslist@ARSLIST.ORG Subject: Re: Remedy Migrator in 7.x It could be that one of the BMC rivals (i.e. CA, HP, IBM) are starting this kind of rumors... kinda like a FUD (fear, uncertainty, doubt) strategy. I wouldn't be surprised a bit! When a senseless rumor like that gets started, you always have to ask, who benefits?? -Guillaume -Original Message- From: Action Request System discussion list(ARSList) on behalf of Easter, David Sent: Thu 08/28/08 4:01 PM To: arslist@ARSLIST.ORG Subject: Re: Remedy Migrator in 7.x Chris is correct. I'm not sure who or what is stating that Remedy Migrator is not supported in 7.x (ITSM or AR System), but it's certainly not the case. -David J. Easter Sr. Product Manager, Solution Strategy and Development BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Escape Keywords
It may be a but of work but could you add an active link (I assume the search is run by clicking a button) that performs a REPLACE for each of the keywords? The active link would have multiple actions, one for each keyword. Like so: Action 1: Set Field X = REPLACE ($X$,$NULL$,$\NULL$) Action 2: Set Field X = REPLACE ($X$,$USER$,$\USER$) etc. --- J.T. Shyman _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Jose Rodriguez Sent: Wednesday, August 27, 2008 7:09 AM To: arslist@ARSLIST.ORG Subject: Re: Escape Keywords ** Thank you Joe, the problem is that they don't want to pick up the fields from menus, they just want to copy the advanced search from a certain Form and paste it in the Advanced Searches Registry Form, and I need to translate it into qualification format. Regards, Jose On 8/27/08, Joe DeSouza [EMAIL PROTECTED] wrote: ** How about building a menu of keywords where the value has the \ and the label does not.. Joe - Original Message From: Jose Rodriguez [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Wednesday, August 27, 2008 3:15:57 AM Subject: Escape Keywords ** Hello Listers, my customer wants to use a Display-Only Form with a Table Field to see the results of the Advanced Search that he selects. The customer populates a Regular Form with: Advanced Search, Name and Description and we have the workflow to translate the labels into names and store it in a Field via special commands: Application-Parse-Qual-L and Application-Format-Qual. We use this Field (Translated Advanced Seach) in the qualification of the Table Field via External. The problem appears when they use the Keywods. ARS translate it, and when they write Field_1 = $NULL$ they get the error ARERR [2294] A field or value expected at this position . To solve that, it's necesary to use the escape character \. With the escape character, everything works fine, but they don't want to manualy modify the Advanced Search. Is there another way to escape the keywords before ARS use them?. ARS 7.1 WIN 2003 Oracle 10 Regards, Jose Rodriguez __Platinum Sponsor: www.rmsportal.com http://www.rmsportal.com/ ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: ARERR [8755] The specified plug-in does not exist.
Your plugin-path looks wrong: Plugin-Path: D:\Program Files (x86)\AR System Applications\HOUAPREM05\BMC Atrium CMDB\server\bin;D:\Program Files (x86)\AR System Applications\HOUAPREM05\BMC Remedy Incident Plugin: D:\Program Files (x86)\BMC Software\AR System Applications\HOUAPREM05\BMC Service Level Management\bin\omfobjiefilapi.dll First off, the entire thing should be in double-quotes, not just part of it. There is also a colon where a semicolon should be. It may work better like this: Plugin-Path: D:\Program Files (x86)\AR System Applications\HOUAPREM05\BMC Atrium CMDB\server\bin;D:\Program Files (x86)\AR System Applications\HOUAPREM05\BMC Remedy Incident Plugin;D:\Program Files (x86)\BMC Software\AR System Applications\HOUAPREM05\BMC Service Level Management\bin\omfobjiefilapi.dll Second, make sure that each of the plugins listed without a path are in one of the paths in the Plugin-Path. If not, add that path to the Plugin-Path (inside the using ; to separate them). At a quick glance it appears you may be missing the patch to the ardbcconf.dll and the ServerAdmin.dll. --- J.T. Shyman _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Benjamin Trimmer Sent: Wednesday, August 27, 2008 9:32 AM To: arslist@ARSLIST.ORG Subject: ARERR [8755] The specified plug-in does not exist. ** Hi Listers, I have ARS 7.1 Patch004 installed. I am trying to get to the Server Information in the User tool. When I click on the link, I getting the following error: ARERR [8755] The specified plug-in does not exist. : REMEDY.ARDBC.SERVER.ADMINISTRATION I have verified the environment varilable paths setup on the server. I have verified the paths in the AR.CFG file. I have restarted the service and server (like the other post that hits this topic recommends. I have also contacted BMC and am letting them debug while I try to debug. Here's part of my AR.CFG file: ARF-Java-Class-Path: D:\Program Files (x86)\AR System\HOUAPREM05\xmlParserAPIs.jar; ARF-Java-Class-Path: D:\Program Files (x86)\AR System\HOUAPREM05\arapi71.jar; ARF-Java-Class-Path: D:\Program Files (x86)\AR System\HOUAPREM05\axis.jar; ARF-Java-Class-Path: D:\Program Files (x86)\AR System\HOUAPREM05\log4j-1.2.8.jar; ARF-Java-Class-Path: D:\Program Files (x86)\AR System\HOUAPREM05\websvc71.jar; ARF-Java-Class-Path: D:\Program Files (x86)\AR System\HOUAPREM05\wsdl4j-1.5.1.jar; ARF-Java-Class-Path: D:\Program Files (x86)\AR System\HOUAPREM05\xercesImpl.jar; ARF-Java-Class-Path: D:\Program Files (x86)\AR System\HOUAPREM05\xmlParserAPIs.jar; ARF-Java-Class-Path: D:\Program Files (x86)\AR System\HOUAPREM05\commons-logging-1.0.4.jar; ARF-Java-Class-Path: D:\Program Files (x86)\AR System\HOUAPREM05\commons-discovery-0.2.jar; ARF-Java-Class-Path: D:\Program Files (x86)\AR System\HOUAPREM05\jaxrpc.jar; ARF-Java-Class-Path: D:\Program Files (x86)\AR System\HOUAPREM05\saaj.jar; Plugin-Path: D:\Program Files (x86)\AR System Applications\HOUAPREM05\BMC Atrium CMDB\server\bin;D:\Program Files (x86)\AR System Applications\HOUAPREM05\BMC Remedy Incident Plugin: D:\Program Files (x86)\BMC Software\AR System Applications\HOUAPREM05\BMC Service Level Management\bin\omfobjiefilapi.dll Plugin: D:\Program Files (x86)\BMC Software\AR System Applications\HOUAPREM05\BMC Service Level Management\bin\arfslasetup.dll Plugin: D:\Program Files (x86)\AR System Applications\HOUAPREM05\BMC Remedy Incident Management\bin\caieventcmd.dll Plugin: D:\Program Files (x86)\AR System Applications\HOUAPREM05\BMC Remedy Incident Management\bin\ardbcQuery.dll Plugin: D:\Program Files (x86)\AR System Applications\HOUAPREM05\BMC Remedy Incident Management\bin\arfcbdata.dll Plugin: D:\Program Files (x86)\AR System Applications\HOUAPREM05\BMC Remedy Incident Management\bin\NextId.dll Plugin: D:\Program Files (x86)\AR System Applications\HOUAPREM05\BMC Atrium CMDB\server\bin\libcmdbconsolefilterapi21.dll Plugin-Loopback-RPC-Socket: 390626 Plugin: arapprove.dll Plugin: WebService.dll Plugin: arealdap.dll Plugin: ardbcldap.dll Plugin: ardbcconf.dll Plugin: FlashboardObject.dll Plugin: ServerAdmin.dll Plugin: reportplugin.dll CMDB-Install-Directory: D:\Program Files (x86)\AR System Applications\HOUAPREM05\BMC Atrium CMDB Server-directory: D:\Program Files (x86)\AR System\HOUAPREM05\Arserver\Db Load-Shared-Library: cmdbsvr21.dll Load-Shared-Library-Path: D:\Program Files (x86)\AR System Applications\HOUAPREM05\BMC Atrium CMDB\server\bin Management\bin;D:\Program Files (x86)\BMC Software\AR System Applications\HOUAPREM05\BMC Service Level Management\bin; Any thoughts whatsover? Regards, Ben Trimmer * * * * * * * * * * * * * * * * * * * * * * * * * IMPORTANT NOTICE* * * * * * * * * * * * * * * * * * * * * * * * * Unless otherwise indicated or obvious from the nature of the transmittal, the information contained in this email message is CONFIDENTIAL information intended for the use
Re: ARERR [8755] The specified plug-in does not exist.
Correction: May be missing the path to the ardbcconf.dll and ServerAdmin.dll not the patch. --- J.T. Shyman _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of J.T. Shyman Sent: Wednesday, August 27, 2008 11:06 AM To: arslist@ARSLIST.ORG Subject: Re: ARERR [8755] The specified plug-in does not exist. Your plugin-path looks wrong: Plugin-Path: D:\Program Files (x86)\AR System Applications\HOUAPREM05\BMC Atrium CMDB\server\bin;D:\Program Files (x86)\AR System Applications\HOUAPREM05\BMC Remedy Incident Plugin: D:\Program Files (x86)\BMC Software\AR System Applications\HOUAPREM05\BMC Service Level Management\bin\omfobjiefilapi.dll First off, the entire thing should be in double-quotes, not just part of it. There is also a colon where a semicolon should be. It may work better like this: Plugin-Path: D:\Program Files (x86)\AR System Applications\HOUAPREM05\BMC Atrium CMDB\server\bin;D:\Program Files (x86)\AR System Applications\HOUAPREM05\BMC Remedy Incident Plugin;D:\Program Files (x86)\BMC Software\AR System Applications\HOUAPREM05\BMC Service Level Management\bin\omfobjiefilapi.dll Second, make sure that each of the plugins listed without a path are in one of the paths in the Plugin-Path. If not, add that path to the Plugin-Path (inside the using ; to separate them). At a quick glance it appears you may be missing the patch to the ardbcconf.dll and the ServerAdmin.dll. --- J.T. Shyman _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Benjamin Trimmer Sent: Wednesday, August 27, 2008 9:32 AM To: arslist@ARSLIST.ORG Subject: ARERR [8755] The specified plug-in does not exist. ** Hi Listers, I have ARS 7.1 Patch004 installed. I am trying to get to the Server Information in the User tool. When I click on the link, I getting the following error: ARERR [8755] The specified plug-in does not exist. : REMEDY.ARDBC.SERVER.ADMINISTRATION I have verified the environment varilable paths setup on the server. I have verified the paths in the AR.CFG file. I have restarted the service and server (like the other post that hits this topic recommends. I have also contacted BMC and am letting them debug while I try to debug. Here's part of my AR.CFG file: ARF-Java-Class-Path: D:\Program Files (x86)\AR System\HOUAPREM05\xmlParserAPIs.jar; ARF-Java-Class-Path: D:\Program Files (x86)\AR System\HOUAPREM05\arapi71.jar; ARF-Java-Class-Path: D:\Program Files (x86)\AR System\HOUAPREM05\axis.jar; ARF-Java-Class-Path: D:\Program Files (x86)\AR System\HOUAPREM05\log4j-1.2.8.jar; ARF-Java-Class-Path: D:\Program Files (x86)\AR System\HOUAPREM05\websvc71.jar; ARF-Java-Class-Path: D:\Program Files (x86)\AR System\HOUAPREM05\wsdl4j-1.5.1.jar; ARF-Java-Class-Path: D:\Program Files (x86)\AR System\HOUAPREM05\xercesImpl.jar; ARF-Java-Class-Path: D:\Program Files (x86)\AR System\HOUAPREM05\xmlParserAPIs.jar; ARF-Java-Class-Path: D:\Program Files (x86)\AR System\HOUAPREM05\commons-logging-1.0.4.jar; ARF-Java-Class-Path: D:\Program Files (x86)\AR System\HOUAPREM05\commons-discovery-0.2.jar; ARF-Java-Class-Path: D:\Program Files (x86)\AR System\HOUAPREM05\jaxrpc.jar; ARF-Java-Class-Path: D:\Program Files (x86)\AR System\HOUAPREM05\saaj.jar; Plugin-Path: D:\Program Files (x86)\AR System Applications\HOUAPREM05\BMC Atrium CMDB\server\bin;D:\Program Files (x86)\AR System Applications\HOUAPREM05\BMC Remedy Incident Plugin: D:\Program Files (x86)\BMC Software\AR System Applications\HOUAPREM05\BMC Service Level Management\bin\omfobjiefilapi.dll Plugin: D:\Program Files (x86)\BMC Software\AR System Applications\HOUAPREM05\BMC Service Level Management\bin\arfslasetup.dll Plugin: D:\Program Files (x86)\AR System Applications\HOUAPREM05\BMC Remedy Incident Management\bin\caieventcmd.dll Plugin: D:\Program Files (x86)\AR System Applications\HOUAPREM05\BMC Remedy Incident Management\bin\ardbcQuery.dll Plugin: D:\Program Files (x86)\AR System Applications\HOUAPREM05\BMC Remedy Incident Management\bin\arfcbdata.dll Plugin: D:\Program Files (x86)\AR System Applications\HOUAPREM05\BMC Remedy Incident Management\bin\NextId.dll Plugin: D:\Program Files (x86)\AR System Applications\HOUAPREM05\BMC Atrium CMDB\server\bin\libcmdbconsolefilterapi21.dll Plugin-Loopback-RPC-Socket: 390626 Plugin: arapprove.dll Plugin: WebService.dll Plugin: arealdap.dll Plugin: ardbcldap.dll Plugin: ardbcconf.dll Plugin: FlashboardObject.dll Plugin: ServerAdmin.dll Plugin: reportplugin.dll CMDB-Install-Directory: D:\Program Files (x86)\AR System Applications\HOUAPREM05\BMC Atrium CMDB Server-directory: D:\Program Files (x86)\AR System\HOUAPREM05\Arserver\Db Load-Shared-Library: cmdbsvr21.dll Load-Shared-Library-Path: D:\Program Files (x86)\AR System Applications\HOUAPREM05\BMC Atrium CMDB\server\bin Management\bin;D:\Program Files (x86)\BMC Software\AR System Applications\HOUAPREM05\BMC Service Level
Re: ARERR [8755] The specified plug-in does not exist.
Can you send us the arerror.log? (or, at least, the parts of it from right after you restart the AR Server). Very often the arerror.log will have information about exactly what isn't loading. Also, turn on plugin logging (to Fine) and look in that for clues. Post some of that, too. And, if you can repost what full Plugin-Path line from your ar.cfg again. Thanks! --- J.T. Shyman _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Benjamin Trimmer Sent: Wednesday, August 27, 2008 12:59 PM To: arslist@ARSLIST.ORG Subject: Re: ARERR [8755] The specified plug-in does not exist. JT, Somehow the text got truncated when it was sent. The plugin-path in the ar.cfg file looks fine. Also, the ardbcconf and serveradmin plugins are listed, you just overlooked them. I put double quotes around the plugin path, restarted the service and I get the same problem. Jonathan, One of the things BMC had me do was put those API files in the root server directory (as you mentioned). I did verify that they were there, however. ;-) Regards, Ben J.T. Shyman [EMAIL PROTECTED] Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 08/27/2008 10:05 AM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: ARERR [8755] The specified plug-in does not exist. ** Your plugin-path looks wrong: Plugin-Path: D:\Program Files (x86)\AR System Applications\HOUAPREM05\BMC Atrium CMDB\server\bin;D:\Program Files (x86)\AR System Applications\HOUAPREM05\BMC Remedy Incident Plugin: D:\Program Files (x86)\BMC Software\AR System Applications\HOUAPREM05\BMC Service Level Management\bin\omfobjiefilapi.dll First off, the entire thing should be in double-quotes, not just part of it. There is also a colon where a semicolon should be. It may work better like this: Plugin-Path: D:\Program Files (x86)\AR System Applications\HOUAPREM05\BMC Atrium CMDB\server\bin;D:\Program Files (x86)\AR System Applications\HOUAPREM05\BMC Remedy Incident Plugin;D:\Program Files (x86)\BMC Software\AR System Applications\HOUAPREM05\BMC Service Level Management\bin\omfobjiefilapi.dll Second, make sure that each of the plugins listed without a path are in one of the paths in the Plugin-Path. If not, add that path to the Plugin-Path (inside the using ; to separate them). At a quick glance it appears you may be missing the patch to the ardbcconf.dll and the ServerAdmin.dll. --- J.T. Shyman _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Benjamin Trimmer Sent: Wednesday, August 27, 2008 9:32 AM To: arslist@ARSLIST.ORG Subject: ARERR [8755] The specified plug-in does not exist. ** Hi Listers, I have ARS 7.1 Patch004 installed. I am trying to get to the Server Information in the User tool. When I click on the link, I getting the following error: ARERR [8755] The specified plug-in does not exist. : REMEDY.ARDBC.SERVER.ADMINISTRATION I have verified the environment varilable paths setup on the server. I have verified the paths in the AR.CFG file. I have restarted the service and server (like the other post that hits this topic recommends. I have also contacted BMC and am letting them debug while I try to debug. Here's part of my AR.CFG file: ARF-Java-Class-Path: D:\Program Files (x86)\AR System\HOUAPREM05\xmlParserAPIs.jar; ARF-Java-Class-Path: D:\Program Files (x86)\AR System\HOUAPREM05\arapi71.jar; ARF-Java-Class-Path: D:\Program Files (x86)\AR System\HOUAPREM05\axis.jar; ARF-Java-Class-Path: D:\Program Files (x86)\AR System\HOUAPREM05\log4j-1.2.8.jar; ARF-Java-Class-Path: D:\Program Files (x86)\AR System\HOUAPREM05\websvc71.jar; ARF-Java-Class-Path: D:\Program Files (x86)\AR System\HOUAPREM05\wsdl4j-1.5.1.jar; ARF-Java-Class-Path: D:\Program Files (x86)\AR System\HOUAPREM05\xercesImpl.jar; ARF-Java-Class-Path: D:\Program Files (x86)\AR System\HOUAPREM05\xmlParserAPIs.jar; ARF-Java-Class-Path: D:\Program Files (x86)\AR System\HOUAPREM05\commons-logging-1.0.4.jar; ARF-Java-Class-Path: D:\Program Files (x86)\AR System\HOUAPREM05\commons-discovery-0.2.jar; ARF-Java-Class-Path: D:\Program Files (x86)\AR System\HOUAPREM05\jaxrpc.jar; ARF-Java-Class-Path: D:\Program Files (x86)\AR System\HOUAPREM05\saaj.jar; Plugin-Path: D:\Program Files (x86)\AR System Applications\HOUAPREM05\BMC Atrium CMDB\server\bin;D:\Program Files (x86)\AR System Applications\HOUAPREM05\BMC Remedy Incident Plugin: D:\Program Files (x86)\BMC Software\AR System Applications\HOUAPREM05\BMC Service Level Management\bin\omfobjiefilapi.dll Plugin: D:\Program Files (x86)\BMC Software\AR System Applications\HOUAPREM05\BMC Service Level Management\bin\arfslasetup.dll Plugin: D:\Program Files (x86)\AR System Applications\HOUAPREM05\BMC Remedy Incident Management\bin\caieventcmd.dll Plugin: D:\Program Files (x86)\AR System Applications\HOUAPREM05\BMC
Re: Is AIE in 7.1
I believe AIE requires CMDB 2.1 which requires AR 7.1 --- J.T. Shyman _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Pierson, Shawn Sent: Monday, August 25, 2008 9:10 AM To: arslist@ARSLIST.ORG Subject: Is AIE in 7.1 Good morning all, It's Monday and I'm trying to figure out if I need to upgrade to ARS 7.1 or not and have a question. I seem to recall something about AIE (formerly EIE) included in ARS 7.1. Is this correct, or am I mixing it up with 7.5? Thanks, Shawn Pierson Private and confidential as detailed here http://www.sug.com/disclaimers/default.htm#Mail . If you cannot access hyperlink, please e-mail sender. __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Is AIE in 7.1
I was wrong. AIE requires CMDB 2.0 and AR 7.0 at a minimum. Thanks to Anne Brock at BMC for the clarification. --- J.T. Shyman _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of J.T. Shyman Sent: Monday, August 25, 2008 9:28 AM To: arslist@ARSLIST.ORG Subject: Re: Is AIE in 7.1 I believe AIE requires CMDB 2.1 which requires AR 7.1 --- J.T. Shyman _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Pierson, Shawn Sent: Monday, August 25, 2008 9:10 AM To: arslist@ARSLIST.ORG Subject: Is AIE in 7.1 Good morning all, It's Monday and I'm trying to figure out if I need to upgrade to ARS 7.1 or not and have a question. I seem to recall something about AIE (formerly EIE) included in ARS 7.1. Is this correct, or am I mixing it up with 7.5? Thanks, Shawn Pierson Private and confidential as detailed here http://www.sug.com/disclaimers/default.htm#Mail . If you cannot access hyperlink, please e-mail sender. __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Another view form question...
SQL2005 has a newid() function that you can set a column to. It creates a 16-byte unique identifier...however, that may still be too long for Remedy...but it is worth a shot. http://msdn.microsoft.com/en-us/library/ms190348(SQL.90).aspx Note that this may affect the way data is imported into the table from the external source. If your insert statements don't list the column names then changing or adding a column to the table may cause insert issues. If, on the other hand, your insert statements do list field names you should be okay. Here's a clearer explanation. Say your table (MyTable) has 5 columns named A, B, C, D and E. An insert can be implicit like so: INSERT MyTable VALUES (ValueA, ValueB, ValueC, ValueD, ValueE) SQL knows what to do because you have one value for each column. However if you were then to add a GUID column, defined as newid() you'd get an error trying to perform the insert because there would be more columns than data. If, however, your insert statement is explicit like so: INSERT MyTable (A, B, C, D, E) VALUES (ValueA, ValueB, ValueC, ValueD, ValueE) You should be okay because SQL would know which value goes with which column. The newid() function, however, may require a value be sent to it (see Example B on the URL above) which may require changing your data import method anyway. Sorry if this is overly technical...I was a DBA in a previous life and its hard to shake old habits. --- J.T. Shyman -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Axton Sent: Thursday, August 21, 2008 9:29 AM To: arslist@ARSLIST.ORG Subject: Re: Another view form question... Look into using a sequence via a trigger to populate the column. Axton Grams On Wed, Aug 20, 2008 at 4:13 PM, Moore, Christopher Allen [EMAIL PROTECTED] wrote: Drew- I figured I'd have to create a new column, but how can I populate it? Is there a way in SQL to generate a GUID for each entry? Forgive my ignorance here; I don't know a lot on the SQL side. Thanks, Chris ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
ARDBC Configuration Issue
Windows 2003 AR 7.1 p3 I'm trying to configure AREA and ARDBC to an Active Directory server. I can browse the server when using ldapbrowser and the credentials I've been given. However, when I configure the ARDBC in Remedy User and then try to create a new vendor form in Remedy Administrator, Remedy Administrator hangs for about a minute and then I get an empty vendor form creation box. If I remove the ARDBC configuration, or just the server address, then creating a new vendor form shows REMEDY.ARDBC.APPQUERY, REMEDY.ARDBC.FLASHBOARD.FORM and REMEDY.ARDBC.SERVER.ADMINISTRATION immediately. It appears to me that something is causing the LDAP plugin to hang and this causes the entire plugin server to hang which causes other problems such as slow logins and an inability to look at user licenses. Is there any way to tell if this issue is related to the Active Directory or is a BMC/Remedy issue? I've tried limiting the page size to 1000, 100 and 10 to no avail. I've tried setting the BaseDN to a container with only 6 objects, also to no avail. I'm not really sure where to go next. Any advice would be appreciated. Thanks. --- J.T. Shyman ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Loading Mappings failed: The import was not attempted- arimportcmd from the command line
Instead of -m and -d try using -M to indicate the full path and name of the arm file. For example: arimportcmd.exe -u ** -p -a 51000 -l arlog.txt -M F:\Program Files\AR System\HOME\ARCmds\ImportComputerData.arm --- J.T. Shyman _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Moore, Christopher Allen Sent: Monday, August 18, 2008 4:34 PM To: arslist@ARSLIST.ORG Subject: Loading Mappings failed: The import was not attempted- arimportcmd from the command line Hey list- A co-worker of mine was trying to run arimportcmd.exe from the command line to import a file and got the following error: Loading Mappings failed: The import was not attempted Here's the line he used: arimportcmd.exe -u ** -p -a 51000 -l arlog.txt -m ImportComputerData -d F:\Program Files\AR System\HOME\ARCmds He's called BMC support (Friday) but nothing from them yet, and he's seen a reference that running arimportcmd from the command line stopped working properly at ~7.0 p2. Does anyone have any information about this error? I did see an older post on the list from 2005 doing something similar in 6.3, but there was no resolution there. Only some of us on the list have reverted back to using the 5.x Import tool to perform our imports. OK, I'm going to attempt to use a 5.x version of arimportcmd to see if it will work. Wish me luck... Thanks, Chris __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Opening same ticket after submit
Gary, I believe this is an application preference, set at the individual user level or in a system default, in AR 7.x. Set After Form Save to Reopen in current. I think that will do it. --- J.T. Shyman _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Gary Opela (Corporate) Sent: Wednesday, August 06, 2008 10:41 AM To: arslist@ARSLIST.ORG Subject: Opening same ticket after submit I've always used an active link to open the ticket just after submission. I was just checking to make sure there isn't an option somewhere that will do this automatically, like a configuration option or server setting that says to reopen ticket after created. Am I stuck using an AL? Thanks, Gary Opela, Jr., RSP Remedy Engineer Leader Communications, Inc. http://www.5pointleader.com http://www.lcibest.com Best Product, Best People, Best PriceTM An ISO 9001:2000 Certified, CMMIR Level 3 Rated Company __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Salary in Bay Area
No, it's a per our charge. :-) --- J.T. Shyman _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Susan Palmer Sent: Wednesday, August 06, 2008 12:46 PM To: arslist@ARSLIST.ORG Subject: Re: Salary in Bay Area ** u ... is that a per hour charge? On Wed, Aug 6, 2008 at 11:02 AM, Howard Richter [EMAIL PROTECTED] wrote: ** Susan, The first item we need to address is how much we want to charge for dues. hbr On 8/6/08, Susan Palmer [EMAIL PROTECTED] wrote: ** I like that ... an activist in the group !!! Susan On Wed, Aug 6, 2008 at 10:02 AM, Howard Richter [EMAIL PROTECTED] wrote: ** Maybe we need to form a union to keep our rates up to what they should be. hbr On 8/6/08, Tortolero, Joseph [EMAIL PROTECTED] wrote: ** Shawn, Right ON! Remedy peeps.good Remedy peeps should NOT devalue themselves.if you are willing to take 50-60 an hour you are screwing everyone by giving away your HARD earned money and devaluing our profession. The bar should be set at 100 minimum an hour. And Shawn is COMPLETELY correct about that 15%, in fact I go 12% tops. Anything more then that and you are getting robbed. It's not like we don't get 10-15 calls a week with job offers.we are needed and will be needed...set the standard, maintain the standard. Thank you, -j Joe Tortolero Remedy Consultant Desk - 561-682-2780 Cell - 561-665-1363 mailto:[EMAIL PROTECTED] [EMAIL PROTECTED] _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Pierson, Shawn Sent: Tuesday, August 05, 2008 5:11 PM To: arslist@ARSLIST.ORG Subject: Re: Salary in Bay Area That's strange but it makes sense that the bay area would pay less than the rest of the country due to an overabundance of Remedy people. You can probably get six figures as a Remedy developer with more than ten years just about anywhere in the U.S. if you are working on ITSM, although no person with that much experience should even be supporting a home grown system for less than $80k/year anywhere. You can get that much at a job in Oklahoma or Ohio, which have much lower costs of living than the bay area. It's all about supply and demand though, so if you want to be paid well you have to live somewhere that has very few Remedy people available, and a lot of companies making decent money so they can pay a decent salary too. As far as consulting, with 10 years of experience I would suggest looking at a minimum of $125/hour. I know BMC charges twice that for their senior people, and a lot of the major Remedy consulting firms charge similar rates. Any consulting firm that keeps more than 15% or $15/hour from your rate (depending on whether you are making more or less than $100/hr) is keeping too much. When I first did consulting I was ripped off a few times because I went through too many layers, where you have a small consulting firm taking 15%, who has a deal with a larger consulting firm taking 15%, who then deals directly with the client. In fact, I remember working with a guy who was being paid less than $40/hour while the client was paying $150/hour only because he had three or four consulting firms in the middle who each took their cut. When consulting, always ask who the direct client is, and if they refuse to tell you or if they tell you the name of another consulting company, don't let them submit your information to the client. Shawn Pierson __Platinum Sponsor: www.rmsportal.com http://www.rmsportal.com/ ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com http://www.rmsportal.com/ ARSlist: Where the Answers Are html___ -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = [EMAIL PROTECTED] LinkedIn Profile = http://www.linkedin.com/in/hbr4270 __Platinum Sponsor: www.rmsportal.com http://www.rmsportal.com/ ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com http://www.rmsportal.com/ ARSlist: Where the Answers Are html___ -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = [EMAIL PROTECTED] LinkedIn Profile = http://www.linkedin.com/in/hbr4270 __Platinum Sponsor: www.rmsportal.com http://www.rmsportal.com/ ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Salary in Bay Area
Who do you think you are?! Congress? :) --- J.T. Shyman -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Gary Opela (Corporate) Sent: Wednesday, August 06, 2008 1:38 PM To: arslist@ARSLIST.ORG Subject: Re: Salary in Bay Area I'll be the treasurer, president, and CFO. Just pay the dues directly to me, and I'll take care of them. I'll also audit myself to make sure I'm not mis-using them. Thanks, Gary Opela, Jr., RSP Remedy Engineer Leader Communications, Inc. http://www.5pointleader.com http://www.lcibest.com Best Product, Best People, Best PriceTM An ISO 9001:2000 Certified, CMMI(r) Level 3 Rated Company -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of David.M Clark Sent: Wednesday, August 06, 2008 12:34 PM To: arslist@ARSLIST.ORG Subject: Re: Salary in Bay Area I feel that I should appoint that position... David M Clark Remedy Programmer/Analyst Howard Richter [EMAIL PROTECTED] 8/6/2008 12:32 PM So we have a pres, who will be the Treasurer. On 8/6/08, Tim Widowfield [EMAIL PROTECTED] wrote: ** Cool. Then when the Pinkertons come to bust us up, you can fend them off while we run away! --Tim - Original Message From: David.M Clark [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Wednesday, August 6, 2008 12:06:36 PM Subject: Re: [ARSLIST] Salary in Bay Area I've had my nose broken a few times... can I be a union boss? David M Clark Remedy Programmer/Analyst Howard Richter [EMAIL PROTECTED] 8/6/2008 11:02 AM Susan, The first item we need to address is how much we want to charge for dues. hbr On 8/6/08, Susan Palmer [EMAIL PROTECTED] wrote: ** I like that ... an activist in the group !!! Susan On Wed, Aug 6, 2008 at 10:02 AM, Howard Richter [EMAIL PROTECTED] wrote: ** Maybe we need to form a union to keep our rates up to what they should be. hbr On 8/6/08, Tortolero, Joseph [EMAIL PROTECTED] wrote: ** Shawn, Right ON! Remedy peeps...good Remedy peeps should NOT devalue themselves...if you are willing to take 50-60 an hour you are screwing everyone by giving away your HARD earned money and devaluing our profession. The bar should be set at 100 minimum an hour. And Shawn is COMPLETELY correct about that 15%, in fact I go 12% tops. Anything more then that and you are getting robbed. It's not like we don't get 10-15 calls a week with job offers...we are needed and will be needed...set the standard, maintain the standard. Thank you, -j *Joe Tortolero* *Remedy Consultant* *Desk - 561-682-2780* *Cell - 561-665-1363* [EMAIL PROTECTED] [EMAIL PROTECTED] ** -- *From:* Action Request System discussion list(ARSList) [mailto: [EMAIL PROTECTED] *On Behalf Of *Pierson, Shawn *Sent:* Tuesday, August 05, 2008 5:11 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: Salary in Bay Area That's strange but it makes sense that the bay area would pay less than the rest of the country due to an overabundance of Remedy people. You can probably get six figures as a Remedy developer with more than ten years just about anywhere in the U.S. if you are working on ITSM, although no person with that much experience should even be supporting a home grown system for less than $80k/year anywhere. You can get that much at a job in Oklahoma or Ohio, which have much lower costs of living than the bay area. It's all about supply and demand though, so if you want to be paid well you have to live somewhere that has very few Remedy people available, and a lot of companies making decent money so they can pay a decent salary too. As far as consulting, with 10 years of experience I would suggest looking at a minimum of $125/hour. I know BMC charges twice that for their senior people, and a lot of the major Remedy consulting firms charge similar rates. Any consulting firm that keeps more than 15% or $15/hour from your rate (depending on whether you are making more or less than $100/hr) is keeping too much. When I first did consulting I was ripped off a few times because I went through too many layers, where you hav e a small consulting firm taking 15%, who has a deal with a larger consulting firm taking 15%, who then deals directly with the client. In fact, I remember working with a guy who was being paid less than $40/hour while the client was paying $150/hour only because he had three or four consulting firms in the middle who each took their cut. When consulting, always ask who the direct client is, and if they refuse to tell you or if they tell you the name of another consulting company, don't let them submit your information to the client. Shawn Pierson __Platinum Sponsor
Data Management Application (Patch 9005) - Concepts
All, I'm currently working with the new ITSM Data Management suite and have run into a conceptual issue that I thought I saw discussed on here before but I can't seem to find the right search terms to unearth it. The former data load process, the foundation data load, had two spreadsheets that specified application permissions (i.e. Incident User, Asset viewer, etc..) and support group memberships for specific users. The new data management suite goes a different route and uses templates instead. Thus, a given set of application permissions and group memberships are attached to a template and that template is used to create a user. This is all well and good when you have a simple environment in which, for example, there are a limited number of application permission combinations (i.e. everyone is going to get one of three sets of permissions) and everyone belongs to a limited number of support groups. But what if an environment is more complicated? What if, for example, there are about 75 support users. Of these 75, about 50 could be classified into two application permissions groups (either IM Floating or IM/PM/CM Fixed) but the rest are all unique combinations of permissions. To make it more complex, each user belongs to one or more groups and there are many possible combinations. Unless I am completely misunderstanding how this is designed this would necessitate the creation of a separate template for each application permission/support group combination and then a template would have to be used to create the user with that combination. Other than creating a few generic templates and doing the rest by hand, assuming the above is correct, is there a more efficient manner in which to import this information? Thanks! --- J.T. Shyman ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Help with a UNIX script to STOP the AREmail daemon
That would work great on Linux, but not on Windows. :) Microsoft has a great utility called Process Explorer (which they got when the bought sysinternals) that can kill just about anything on Windows. --- J.T. Shyman -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Gary Opela (Corporate) Sent: Monday, July 21, 2008 4:15 PM To: arslist@ARSLIST.ORG Subject: Re: Help with a UNIX script to STOP the AREmail daemon Kill -9 !!! Thanks, Gary Opela, Jr., RSP Remedy Engineer Leader Communications, Inc. http://www.5pointleader.com http://www.lcibest.com Best Product, Best People, Best PriceTM An ISO 9001:2000 Certified, CMMI(r) Level 3 Rated Company -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Ramey, Anne Sent: Monday, July 21, 2008 1:16 PM To: arslist@ARSLIST.ORG Subject: Re: Help with a UNIX script to STOP the AREmail daemon Depending how badly it is hung and why, that may work and may not. I've actually had to kill the java process before. That tends to be how we do it at this point. Anne Ramey -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Jason Miller Sent: Sunday, July 20, 2008 12:33 PM To: arslist@ARSLIST.ORG Subject: Re: Help with a UNIX script to STOP the AREmail daemon Hi George, Interestingly enough we see the same thing with the window email engine. It has bee a few years but you should be able to call emaild.sh script (I think that is the name) and give it a stop parameter. Once armonitor sees that it is stopped it should automatically start up again. Jason On 7/18/08, Payne, George [EMAIL PROTECTED] wrote: Hey gang... Occasionally the ARSystem Email Engine will just stop working. The DAEMON is running and so the ARMONITOR does not realize that the service needs to be re-started because the PROCESS is still running. What I would like to do is have an ESCALATION run a PROCESS on the server to KILL the AREmail process so that ARMONITOR would automatically restart it. One caution: I don't want to run it against EVERY unsent email message in the queue...it just needs to run against the OLDEST with a status of SEND. Has anyone written such an escalation and the associated SCRIPT that would have to be written to the UNIX side of the process call? You help, as always, would be greatly appreciated! Thanks, Gp George Payne Corporate Applications Developer Electric Reliability Council of Texas (512) 248-3940 [EMAIL PROTECTED] ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Lines of code in Remedy?
Tell them you consulted the famed AR expert Ford Prefect. --- J.T. Shyman So long, and thanks for all the fish -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of David.M Clark Sent: Thursday, July 10, 2008 9:30 AM To: arslist@ARSLIST.ORG Subject: Re: Lines of code in Remedy? Thanks for the thoughts folks, I've decided to tell them... 42. -D David M Clark Remedy Programmer/Analyst ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Lines of code in Remedy?
Question: By lines of codes we have in Remedy are your bosses looking for the total number of lines of code in the AR System platform, the OOTB workflow and forms, the form/workflow customizations you've done or some combination of all three? It would be quite difficult, and I'm pretty sure illegal, to attempt to decompile BMC's code to count the lines. :) IMHO, it might be worth having a discussion about the object-oriented nature of Remedy development, and how it doesn't really lend itself to bulk quantitative measurements such as the number of lines of code, with whoever is asking for this information. This would serve two purposes: One, it would educate whoever is asking so they have a better idea of what Remedy is and how development is accomplished. Two, it would show them that you know what you are talking about and can be counted on to give accurate, meaningful (and perhaps better) answers even if they aren't exactly what was asked for. If you are still forced to give a quantitative answer, I think the advice given so far is the best approach: Either give a count of the workflow objects and multiply that by an arbitrary number or export all of the objects and count the lines in the def files. A third approach might be to count all of the rows in the metadata tables for each object type...but that could get complicated. --- J.T. Shyman All, I've been asked to estimate the number of lines of code we have in Remedy. Any ideas on how to approach a question like that? Feel free to save your response for Friday Humor if you prefer. Thanks, -David David M Clark Remedy Programmer/Analyst ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Slightly OT: Creating a .sql file from a batch file
Try doubling the %
i.e. T% becomes T%%
--- J.T. Shyman
_
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Joe DeSouza
Sent: Tuesday, July 01, 2008 1:25 PM
To: arslist@ARSLIST.ORG
Subject: Re: Slightly OT: Creating a .sql file from a batch file
Tim,
Sorry for bothering you again but I'm wondering if you have a solution for
this..
When I put the same statement below in a batch file, it wont work like it
does from the command prompt.. The reason being everything after the % sign
right upto the first : is treated as a variable declaration.
So when a statement
echo select table_name^|^| ',' from all_tables where table_name like 'T%'
and owner = 'ARADMIN' order by table_name;C:\test.sql
is in a batch file, what gets echoed to the file is
select table_name|| ',' from all_tables where table_name like 'T\test.sql
This I guess is because the part
%' and owner = 'ARADMIN' order by table_name;C
gets treated as a variable declartion..
So instead of using % I used * and echoed the following to the file..
echo select table_name^|^| ',' from all_tables where table_name like 'T*'
and owner = 'ARADMIN' order by table_name;C:\test.sql
So now I get the statement
select table_name|| ',' from all_tables where table_name like 'T*' and owner
= 'ARADMIN' order by table_name;
echoed to the file test.sql
Obviously now I would need to use some command in the batch file to open the
file and replace all instances of * with %
I tried using the DOS edlin editor but can't figure its syntax from the
command line.. I did google and it and this is the only page I found but
couldn't still figure it out..
http://www.computerhope.com/edlin.htm#04
See the Syntax section - {RANGE] R {STRING1] [STRING2]
Can't really seem to figure out how to get that working..
Any suggestions?
Joe
- Original Message
From: Tim Widowfield [EMAIL PROTECTED]
To: Joe DeSouza [EMAIL PROTECTED]
Sent: Monday, June 30, 2008 9:42:22 PM
Subject: Re: [ARSLIST] Slightly OT: Creating a .sql file from a batch file
I think you just need double quotes around the whole statement, despite my
earlier email about using a caret.
Tim Widowfield
m: 319-651-2964
v: 319-550-5547
- Original Message
From: Joe DeSouza [EMAIL PROTECTED]
To: arslist@ARSLIST.ORG
Sent: Monday, June 30, 2008 9:11:29 PM
Subject: [ARSLIST] Slightly OT: Creating a .sql file from a batch file
**
I have got mostly everything working when I attempted this except for one
obstacle I cant seem to work around..
I need to have the statement:-
select table_name|| ',' from all_tables where table_name like 'T%' and owner
= 'ARADMIN' order by table_name;
appended to a .sql file when I run a MS-DOS batch file..
I tried:-
echo select table_name|| ',' from all_tables where table_name like 'T%' and
owner = 'ARADMIN' order by table_name;C:\test.sql
However DOS thinks that the statement is terminated after the first |
character, thus it echos select table_name to the screen and ignores the
rest of the line..
I have tried escaping the | character with a \ but that doesn't do the
trick.
Anyone has any brainwaves on how I might be able to overcome this??
Thank you
Joe
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Re: Change Status of Multiple People Records
There is workflow on the CTM:People form to prevent certain users from making certain changes. I think this is the filter that is causing the issue for you: CTM:PPL:GetStatusRuleSet_030 You can make a copy of it, disable the original and add OR $USER$ = 'AR_ESCALATOR' to the end of the Run If and that should allow the escalation to run. Caveat: This will allow any escalation to make any status change on a CTM:People record. --- J.T. Shyman -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of versicle Sent: Friday, June 27, 2008 2:11 PM To: arslist@ARSLIST.ORG Subject: Change Status of Multiple People Records I have about 300 People records that I need to change the status of to Delete. I've tried running an escalation but apparently ARESCALATOR doesn't have the correct permissions to modify that field. Any suggestions? -- View this message in context: http://www.nabble.com/Change-Status-of-Multiple-People-Records-tp18160853p18 160853.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Patch 9002
FYI: There is a new version of 9002, dated May 22nd, on BMC's site. --- J.T. Shyman _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of strauss Sent: Wednesday, June 25, 2008 10:23 AM To: arslist@ARSLIST.ORG Subject: Re: Renaming a company in ITSM 7 At UserWorld 2007, BMC promised a utility to do this; they have yet to deliver it. I expect to see it sometime after they fix the bugs in patch 9002 (and now 9004), so we are already talking years, not just months. So far, we have had to use the manual method that you described. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ http://itsm.unt.edu/ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: User Cache
set MyHome=c:\Arsystem\Home for /F %%I in ( 'dir /b /ad %MyHome%') do ( if NOT %%I == ARCmds ( rd /S /Q %MyHome%\%%I ) ) Put this into a *.bat or *.cmd file and change the MyHome to where your WUT home folder is. Then run it. I keep this on my desktop and clear the cache whenever things start acting strange. --- J.T. Shyman -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Mayfield, Andy L. Sent: Thursday, June 19, 2008 1:53 PM To: arslist@ARSLIST.ORG Subject: User Cache Can anyone tell me what files to delete to clear the WUT cache? I have a problem where changes are not showing up on one of my workstations. I can login to another and everything shows up. I ran into this once before, but I cannot for the life of me remember what files I deleted to correct the problem. Thanks, Andy L. Mayfield Sr. System Operation Specialist Alabama Power Company Office: 205-226-1805 Cell: 205-288-9140 SoLinc: 10*19140 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: User Cache
Something like this should work: J.T. Shyman Column Technologies -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Matt Reinfeldt Sent: Thursday, June 19, 2008 2:03 PM To: arslist@ARSLIST.ORG Subject: Re: User Cache Andy, You may wish to go to http://developer.bmc.com, log in, and search for Client Cache Purge in the download section. That's a pretty handy .bat file to have in your toolkit. In answer to your question, you're looking for .arv and .arf files. Enjoy, Matt Reinfeldt -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Mayfield, Andy L. Sent: Thursday, June 19, 2008 12:53 PM To: arslist@ARSLIST.ORG Subject: User Cache Can anyone tell me what files to delete to clear the WUT cache? I have a problem where changes are not showing up on one of my workstations. I can login to another and everything shows up. I ran into this once before, but I cannot for the life of me remember what files I deleted to correct the problem. Thanks, Andy L. Mayfield Sr. System Operation Specialist Alabama Power Company Office: 205-226-1805 Cell: 205-288-9140 SoLinc: 10*19140 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: CMDB Telephony Devices
The cloning issue to due to BMC not yet having implemented the BMC_Stem_Cell Class. :-) Seriously though, for the edification of the rest of us, what is the bug? Thanks! --- J.T. Shyman _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Henry K Feusi Sent: Tuesday, June 17, 2008 9:36 AM To: arslist@ARSLIST.ORG Subject: Re: CMDB Telephony Devices ** We created our own classes for blackberry devices and Cell phones. It was no big deal, with the exception of a severe bug that BMC is working on related to cloning BMC_Computer_system class. There are no other options unless you like snipe hunting. Roger Justice [EMAIL PROTECTED] Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 04/01/2008 10:18 AM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: CMDB Telephony Devices ** Turning SMI has created a Telecon extension pack for CMDB. I would suggest you review their sales info to help design or buy the extension pack. -Original Message- From: Brian Gillock [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Tue, 1 Apr 2008 9:09 am Subject: CMDB Telephony Devices ** Hey Listers, Has anyone out there had to track telephony devices with Asset that might have some advice on where to store them. Should I create a new class in the CDM? Or maybe just add the necessary attributes an existing class? I'm very new to the CMBD and am afraid of making a decision that might prove troublesome in the future. ARS 7.1 patch 1 AM 7.0.3 patch 6 Thanks! Brian __Platinum Sponsor: www.rmsportal.com http://www.rmsportal.com/ ARSlist: Where the Answers Are html___ _ Planning your summer road trip? Check out AOL Travel Guides http://travel.aol.com/travel-guide/united-states?ncid=aoltrv000315 . __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ Jefferies archives and monitors outgoing and incoming e-mail. The contents of this email, including any attachments, are confidential to the ordinary user of the email address to which it was addressed. If you are not the addressee of this email you may not copy, forward, disclose or otherwise use it or any part of it in any form whatsoever. It may be produced at the request of regulators or in connection with civil litigation. Jefferies accepts no liability for any errors or omissions arising as a result of transmission. Use by other than intended recipients is prohibited. In the United Kingdom, Jefferies operates as Jefferies International Limited (JIL) and Jefferies Investment Management Limited (JIM). JIL is registered in England, No. 1978621. JIM is registered in England, No. 4476927. The registered office for both companies is at Vintners Place, 68 Upper Thames Street, London EC4V 3BJ. JIL and JIM are authorised and regulated by the Financial Services Authority. __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Can't move the Change ticket's Status beyond Request For Authorization.
What do you mean by unable to move...? Is there an error message or is the status field disabled? --- J.T. Shyman -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of lann Sent: Wednesday, June 11, 2008 7:46 AM To: arslist@ARSLIST.ORG Subject: Can't move the Change ticket's Status beyond Request For Authorization. Iamstuck with a problem The assignee and manager of a Change Request are unable to move the Change ticket's Status beyond Request For Authorization. I ensure the following: Assigne ehas Infrastructure Change Assignee role-Fixed Permission. Availability is Yes No approvers in Review Phase. Added the assignee as Adhoc approver and tried ,but in vain Any other configuration I missed out? Any ideas will be greatly appreciated. Thx Lann -- View this message in context: http://www.nabble.com/Can%27t-move-the-Change-ticket%27s-Status-beyond-Reque st-For-Authorization.-tp17775621p17775621.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: ARS 7.5
Do Not Resuscitate? Does Not Register? Data Normalization Regularly? --- J.T. Shyman _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Gary Opela (Corporate) Sent: Thursday, June 05, 2008 10:01 AM To: arslist@ARSLIST.ORG Subject: Re: ARS 7.5 I'm still waiting on DNR :-( Thanks, Gary Opela, Jr., RSP Remedy Engineer Leader Communications, Inc. http://www.5pointleader.com http://www.lcibest.com Best Product, Best People, Best PriceTM An ISO 9001:2000 Certified, CMMIR Level 3 Rated Company __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html_Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Medical Terminology
ROFLMAO! :-) --- J.T. Shyman _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of William Rentfrow Sent: Thursday, June 05, 2008 10:45 AM To: arslist@ARSLIST.ORG Subject: OT: Medical Terminology This is a real memo to Emergency Medical Services staff that was read by Michael Feldman on NPR: According to the records from several emergency rooms, many EMS narratives have taken a decidedly creative direction. Effective immediately, all EMS workers are to refrain from using slang or abbreviations to describe patients. For example, cardiac patients should not be referred to with MUH (messed-up heart), PBS (pretty bad shape), PCL (pre-code looking), or HIBGIA (had it before; got it again). Stroke patients are not Charlie carrots, nor are workers to use CCFCCP (cuckoo for Cocoa Puffs) to describe patients mental state. Trauma patients are not CATS (cut all to shit), FDGB (fall down--go boom), TBC (total body crunch), or hamburger helper. Similarly, descriptions of a car crash should not include phrases such as negative vehicle to vehicle interface or terminal deceleration syndrome. HAZMAT teams are highly trained professionals, not glow worms. Persons with altered mental states as a result of drug use are not considered pharmaceutically gifted. Gunshot wounds to the head are not transoccipital implants. The homeless are not urban outdoorsmen, and endotracheal intubation should not be called a PVC challenge. Do not refer to terminal or recently deceased patients as paws up, ART (assuming room temperature), CC (cancel Christmas), CTD (circling the drain), or NLPR (no long-playing records). I hope you all join me in respecting the diversity of our clients by using proper medical terminology in your narratives and log entries. -- William Rentfrow, Principal Consultant [EMAIL PROTECTED] C 701-306-6157 O 952-432-0227 __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: ARS 7.5
Oh. I always thought DNF was Did Not Finish :-) --- J.T. Shyman _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Gary Opela (Corporate) Sent: Thursday, June 05, 2008 1:43 PM To: arslist@ARSLIST.ORG Subject: Re: ARS 7.5 Lol, sorry, I meant DNF = Duke Nukem Forever. Thanks, Gary Opela, Jr., RSP Remedy Engineer Leader Communications, Inc. http://www.5pointleader.com http://www.lcibest.com Best Product, Best People, Best PriceTM An ISO 9001:2000 Certified, CMMIR Level 3 Rated Company _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of J.T. Shyman Sent: Thursday, June 05, 2008 10:34 AM To: arslist@ARSLIST.ORG Subject: Re: ARS 7.5 Do Not Resuscitate? Does Not Register? Data Normalization Regularly? --- J.T. Shyman _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Gary Opela (Corporate) Sent: Thursday, June 05, 2008 10:01 AM To: arslist@ARSLIST.ORG Subject: Re: ARS 7.5 I'm still waiting on DNR :-( Thanks, Gary Opela, Jr., RSP Remedy Engineer Leader Communications, Inc. http://www.5pointleader.com http://www.lcibest.com Best Product, Best People, Best PriceTM An ISO 9001:2000 Certified, CMMIR Level 3 Rated Company __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html_Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html_Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Mid-tier and internal network
Dwayne, This can be done but I cannot tell you exactly how as it has been a while since I secured websites on IIS. I believe the way to do this would be to create a separate website on the IIS server for the AR Mid-Tier and add an IP Address range restriction to it so that only users who have IP addresses in certain ranges can access the page. You may be able to find some information on Microsoft's site (http://www.microsoft.com/technet/prodtechnol/WindowsServer2003/Library/IIS/ 4117d9e2-c7e0-46db-88f6-6e804b4325b0.mspx?mfr=true)about setting this up in IIS and it will likely take some testing to get it to work properly with ARS. --- J.T. Shyman -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Dwayne Martin Sent: Thursday, May 29, 2008 10:19 AM To: arslist@ARSLIST.ORG Subject: Mid-tier and internal network Dear List, We have a Mid-Tier system on a web server that is accessible only to our university's internal network. That is, someone from within the University can access the Mid-Tier, but someone outside can't unless they have a VPN. Unfortunately, we also have numerous regular web pages that we DO want outsiders to be able to access. Has anyone had any experience setting up a web server so that Mid-Tier is only available internally, but regular web pages are available to the world? (Mid-Tier 7.1 patch 2, IIS 6 web server, Windows 2003 machine, Tomcat servlet server) ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Mid-tier and internal network
The alternative would be to write your own filter...I've got no experience in doing this but it may be possible to create an ISAPI filter (http://en.wikipedia.org/wiki/ISAPI) that checks for the arsys URL and then compares it to a list of IP address ranges and only allows access under certain conditions. Good luck and please let us know which way you go and any pains you run into. --- J.T. Shyman -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Dwayne Martin Sent: Thursday, May 29, 2008 11:31 AM To: arslist@ARSLIST.ORG Subject: Re: Mid-tier and internal network Thanks, Russel and Brad and JT. The trouble with a separate website is that we have links to all these websites that point to https://remedy.jmu.edu/whatever.asp.; Tracking all those links down and changing them, or changing our Mid-Tier address would be a major pain, but that might be the way we have to go. Dwayne Original message Date: Thu, 29 May 2008 10:41:38 -0400 From: J.T. Shyman [EMAIL PROTECTED] Subject: Re: Mid-tier and internal network To: arslist@ARSLIST.ORG Dwayne, This can be done but I cannot tell you exactly how as it has been a while since I secured websites on IIS. I believe the way to do this would be to create a separate website on the IIS server for the AR Mid-Tier and add an IP Address range restriction to it so that only users who have IP addresses in certain ranges can access the page. You may be able to find some information on Microsoft's site (http://www.microsoft.com/technet/prodtechnol/WindowsServer2003/Library/IIS / 4117d9e2-c7e0-46db-88f6-6e804b4325b0.mspx?mfr=true)about setting this up in IIS and it will likely take some testing to get it to work properly with ARS. --- J.T. Shyman -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Dwayne Martin Sent: Thursday, May 29, 2008 10:19 AM To: arslist@ARSLIST.ORG Subject: Mid-tier and internal network Dear List, We have a Mid-Tier system on a web server that is accessible only to our university's internal network. That is, someone from within the University can access the Mid-Tier, but someone outside can't unless they have a VPN. Unfortunately, we also have numerous regular web pages that we DO want outsiders to be able to access. Has anyone had any experience setting up a web server so that Mid-Tier is only available internally, but regular web pages are available to the world? (Mid-Tier 7.1 patch 2, IIS 6 web server, Windows 2003 machine, Tomcat servlet server) ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Which log file.....
On the AR side arerror.log and arplugin.log may have some information. If the login failure is on the LDAP side you may have to check the logs on the LDAP server as they may have more information. --- J.T. Shyman _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Richard Copits Sent: Friday, May 23, 2008 8:43 AM To: arslist@ARSLIST.ORG Subject: Which log file. I'm trying to set up LDAP but running into some problems since the login part isn't working. However, I'm not sure which log file will contain the error that I need to know about. I tried looking at the log files via search, but there are a ton of log files and I'm not sure which one I should be looking at. Can someone please let me know which log file I need to look at - and - how did you know that/where did you find the info on where to look? Thanks! Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Which log file.....
arerror.log is automatically created. arplugin.log needs to be activated using AR System Configuration through Remedy Admin Tool or Remedy User Tool. Is this a Windows or Linux Remedy server and what version of AR are you running? Also, can you tell us a little about the LDAP source you are connecting to? --- J.T. Shyman _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Richard Copits Sent: Friday, May 23, 2008 9:05 AM To: arslist@ARSLIST.ORG Subject: Re: Which log file. Neither of these logs seem to exist... What happens is that I set up the LDAP screen in the user program, logout and then log back in with my LAN username/password. I get an authentication error on the screen, but I'm sure there's a log file somewhere that may tell me more. It's just that I don't know where to look for that file. Also, I know I can log into the LDAP server since I have a separate LDAP browser program that I can use with the same username/password and it works fine.. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of J.T. Shyman Sent: Friday, May 23, 2008 8:47 AM To: arslist@ARSLIST.ORG Subject: Re: Which log file. ** On the AR side arerror.log and arplugin.log may have some information. If the login failure is on the LDAP side you may have to check the logs on the LDAP server as they may have more information. --- J.T. Shyman _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Richard Copits Sent: Friday, May 23, 2008 8:43 AM To: arslist@ARSLIST.ORG Subject: Which log file. I'm trying to set up LDAP but running into some problems since the login part isn't working. However, I'm not sure which log file will contain the error that I need to know about. I tried looking at the log files via search, but there are a ton of log files and I'm not sure which one I should be looking at. Can someone please let me know which log file I need to look at - and - how did you know that/where did you find the info on where to look? Thanks! Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Oracle Index Performance
I can answer part of this: Relational databases won't use an index with a not equal query. --- J.T. Shyman _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Robert Halstead Sent: Thursday, May 22, 2008 12:38 PM To: arslist@ARSLIST.ORG Subject: Oracle Index Performance ** Ladies and Gents, We have been constantly trying to improve performance on a form with over 1 million records in it by analyzing indexes, or clearing the statistics for the table in oracle. The last thing we did was clear the statistics for our form BZ:Incident because for some reason searches in Remedy, even though we were searching on index fields, were not using the indexes in Oracle. By clearing the statistics, I believe we're forcing oracle the use the indexes resulting in the searches . However, searching on a field that is not indexed now performs a database time out error in Remedy. My question: Where is the happy place? When you guys analyze statistics, to what percent? Also, how often do you find yourself analyzing indexes? On a related question, performing searches in Remedy using the != operator does not utilize the index for that specific field. I'm performing a search on a form where 'Parent' = $NULL$ and 'Link Type' = $NULL$ and 'Incident ID' != $tmp_IncidentID$. Essentially I'm wanting to return all tickets that are not associated with a parent and not return the incident I'm trying to link. How would I change this query so that I utilize the indexes? The search seems to perform a full table scan against the table in oracle. All three fields are indexed on the form. I sure that this is covered in the Performance and Tuning class, I just have yet to take it. Environment: AR System 6.3 Patch 20 Oracle 9i -- A fool acts, regardless; knowing well that he is wrong. The ignoramus acts on only what he knows, but all that he knows. The ignoramus may be saved, but the fool knows that he is doomed. Robert Halstead __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Oracle Index Performance
One more comment: You mentioned that all three fields are indexed. Are they included in a compound index (i.e. all three fields in one index) or are they in three separate indexes? You might (and I stress might) see some improvement in performance with a single index that contains all three fields. However, the != will still force a table scan I believe. --- J.T. Shyman _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Robert Halstead Sent: Thursday, May 22, 2008 12:38 PM To: arslist@ARSLIST.ORG Subject: Oracle Index Performance ** Ladies and Gents, We have been constantly trying to improve performance on a form with over 1 million records in it by analyzing indexes, or clearing the statistics for the table in oracle. The last thing we did was clear the statistics for our form BZ:Incident because for some reason searches in Remedy, even though we were searching on index fields, were not using the indexes in Oracle. By clearing the statistics, I believe we're forcing oracle the use the indexes resulting in the searches . However, searching on a field that is not indexed now performs a database time out error in Remedy. My question: Where is the happy place? When you guys analyze statistics, to what percent? Also, how often do you find yourself analyzing indexes? On a related question, performing searches in Remedy using the != operator does not utilize the index for that specific field. I'm performing a search on a form where 'Parent' = $NULL$ and 'Link Type' = $NULL$ and 'Incident ID' != $tmp_IncidentID$. Essentially I'm wanting to return all tickets that are not associated with a parent and not return the incident I'm trying to link. How would I change this query so that I utilize the indexes? The search seems to perform a full table scan against the table in oracle. All three fields are indexed on the form. I sure that this is covered in the Performance and Tuning class, I just have yet to take it. Environment: AR System 6.3 Patch 20 Oracle 9i -- A fool acts, regardless; knowing well that he is wrong. The ignoramus acts on only what he knows, but all that he knows. The ignoramus may be saved, but the fool knows that he is doomed. Robert Halstead __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: ARS 7.1 Area LDAP config issue
Kevin, Yes, the bind user should be in the same format as the User Base. That is: CN=user name,OU=container,DC=domain,DC=domain Your AD admin, if that isn't yourself, should be able to give you the distinguished name for the user. --- J.T. Shyman _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kevin Pulsen Sent: Thursday, May 22, 2008 4:50 PM To: arslist@ARSLIST.ORG Subject: Re: ARS 7.1 Area LDAP config issue ** Nope, that didn't work either tuser1 is the account I am attempting to read AD with testco.com is the domain and tuser1 is located in ou=Support Desk,ou=Admins,ou=NETWORKOPS. shouldn't it be something like cn=tuser1,ou,ou,dc ??? thanks Kevin P. ** You are perhaps typing the wrong bind user name or typing the wrong password.. If it is really testco\NETWORKOPS\Admins\Support Desk\tuser1 try \\testco\NETWORKOPS\Admins\Support file:///\\%5C%5Ctestco%5CNETWORKOPS%5CAdmins%5CSupport Desk\tuser1. Maybe its missing the double back slash in the beginning.. Joe - Original Message From: Kevin Pulsen [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Thursday, May 22, 2008 4:30:34 PM Subject: ARS 7.1 Area LDAP config issue ** Hello all, I'm trying to config the AREA LDAP form for Active Directory authentication, when a user login into the Remedy client. I have followed the documentation from the integrating 7.10 guide and have the following values set in my AREA LDAP form - Host Name* - tcdc1.testco.com User Base* - dc=testco,dc=com Port Number - 389 User Search Filter* - cn=$\USER$ Bind User - testco\NETWORKOPS\Admins\Support Desk\tuser1 Group Membership - None Bind Password - * (no it's not really *'s) Use Secure Socket Layer - No Chase Referral - No I have the EA RPC set to 390695 and Authentication Chain Mode set to ARS -AREA -OS When I attempt to login as a predefined user (with an existing Remedy ID setup, no password) It fails and gives the following error in the arplugin.log - ARSYS.AREA.LDAP SEVERE Bind: Invalid credentials (LDAPERR Code 49) 80090308: LdapErr: What am I missing for the AREA LDAP config? Please help... Thanks Kevin P. __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Flashboards 7.1
Make sure your Default Web Path for the server (AR Server config) is pointed to the mid-tier's arsys folder i.e. http://myserver:808/arsys --- J.T. Shyman _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Brian Gillock Sent: Friday, May 16, 2008 1:20 PM To: arslist@ARSLIST.ORG Subject: Flashboards 7.1 Hey Listers, Happy Friday to you all. What would cause flashboards to work fine through the Mid Tier, and not in the WUT? I'm getting The page cannot be displayed message in my FB window. I'm working on brand new 7.x install. There are no errors being generated, and I'm seeing nothing in the logs that indicate a problem. ARS Server Windows Server 2003 SQL Server 2005 ARS 7.1 patch 2 Mid Tier Server Windows Server 2003 IIS 6 Mid Tier 7.1 patch 2 JDK 5 update 15 Thank you! Brian __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Field Meta Properties?
That would be a useful feature. Does anyone know if this is possible in 7.5 being that the development method has, from what I've heard, gone more toward a IDE? --- J.T. Shyman _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of William Rentfrow Sent: Wednesday, May 14, 2008 3:01 PM To: arslist@ARSLIST.ORG Subject: Field Meta Properties? I'm going to put this in as an RFE - I highly expect to get shot down even though it would save a LOT of coding work at times. First though I thought I'd ask for input and criticism of the idea. Frequently I want workflow to fire on dependencies like a field being visible/hidden or a field value having been changed. TR/DB value comparisons frequently do not do it depending on what I'm trying to accomplish. What I'd really like to be able to do at least in Active Links is a Run IF that went something like: 'Status'.changed=1 or 'Myfield.visible=0 Just about every GUI coding platform I've seen has things like this. I'm also going to put in an RFE for improved logging for things like Dialog Open/Close field mappings, etc. Crazy requests? What say you? William Rentfrow, Principal Consultant [EMAIL PROTECTED] C 701-306-6157 O 952-432-0227 __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: BMC_SLM_JAVA_HOME Error
Jaimie, It is looking for a system variable and not an AR variable. Right-click on My Computer, go to Properties, then Advanced. Click Environment Variables and set BMC_SLM_JAVA_HOME in the lower (system variables) window. This should not require a restart of Windows. --- J.T. Shyman -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of jaimie Sent: Wednesday, May 14, 2008 4:53 PM To: arslist@ARSLIST.ORG Subject: BMC_SLM_JAVA_HOME Error I am attempting to install SLM on a Windows 2003 Server with a MSSQL 2005 db. I have also installed JRE v1.6.0_05. When I run the installer it keeps coming up with this error Installer unable to verify BMC_SLM_JAVA_HOME system environment variable. Please make sure system environment variable is set and its pointing to Java Runtime environment home. I opened up the ar.conf and added the following lines: Variable name: BMC_SLM_JAVA_HOME Variable value: C:\Program Files\Java\jre1.6.0_05 I saved the config, restarted the server and it is still coming up with the above error. Any ideas? Any help is greatly appreciated. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: BMC_SLM_JAVA_HOME Error
Great point, Chris. The compatibility matrix for AR 7.1 states: Java Support AR System (Server and Mid-Tier) 7.1.00 requires Java 5.0 and supports that version or higher. Supported Vendors are: Operating System Vendor Minimum recommended version Operating System Vendor Minimum recommended version Windows, Solaris, Linux (Red Hat and SuSE) Sun Microsystems JDK 1.5.0_12 HP-UX HP HP JDK 1.5 build 1.5.0.05 IBM IBM JDK 1.5 SR2 So 1.6 should work but YMMV. 1.5 does work so I agree with Chris. You should stick to 1.5.0_12 or higher which is compatible with AR 7.0.x as well. --- J.T. Shyman -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of strauss Sent: Wednesday, May 14, 2008 5:00 PM To: arslist@ARSLIST.ORG Subject: Re: BMC_SLM_JAVA_HOME Error J.T. has told you what you need to do to set the BMC_SLM_JAVA_HOME variable properly in Control Panel - System Properties - Advanced - Environment Variables - System Variables. Also, I would not expect any BMC Remedy 7.x product to work properly with Java 1.6.x. As far as I know, they were all developed against Java 1.5.x, and contrary to what Sun would like to have you believe, there is very little compatibility between major versions of Java. Try 1.5.0_14; it works just fine. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of jaimie Sent: Wednesday, May 14, 2008 3:53 PM To: arslist@ARSLIST.ORG Subject: BMC_SLM_JAVA_HOME Error I am attempting to install SLM on a Windows 2003 Server with a MSSQL 2005 db. I have also installed JRE v1.6.0_05. When I run the installer it keeps coming up with this error Installer unable to verify BMC_SLM_JAVA_HOME system environment variable. Please make sure system environment variable is set and its pointing to Java Runtime environment home. I opened up the ar.conf and added the following lines: Variable name: BMC_SLM_JAVA_HOME Variable value: C:\Program Files\Java\jre1.6.0_05 I saved the config, restarted the server and it is still coming up with the above error. Any ideas? Any help is greatly appreciated. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Field 112 control in ITSM 7
Chris, In my experiments with ITSM 7.0.3 Patch 7 I've found that field 112 on HPD:Help Desk will get set with multiple values if the option Enable Multiple Assign Groups is turned on for the AR Server. Additionally, I've found that field 112 gets set with the company values from the Customer, Contact and Categorization tab and NOT from the Assignment tab (and seems to be updated when any of these changes). In other words, Support Company does not get populated into field ID 112. This would seem to be counter-intuitive, no? My guess is that BMC reasoned the categorization and support company would match. Something else to watch out for: If multiple assign groups is enabled and you have an incident with a contact in Company A, a customer in Company B, a categorization from Company C and a Support company of Company D then all users who have access to Company A, Company B or Company C will be able to view the incident. Users in Company D will not be able to. --- J.T. Shyman -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of strauss Sent: Tuesday, May 13, 2008 4:19 PM To: arslist@ARSLIST.ORG Subject: Field 112 control in ITSM 7 It has become evident that the ITSM 7 application does not, in fact, implement multi-tenancy properly, only a faint shadow of it. We had been led to believe in all of our discussions with engineers at two different UserWorlds (and had not been able to disprove it in testing) that the permissions of an Incident would be modified to reflect the customer, current owner, and current assigned group throughout the life cycle of the request. This is not, in fact, what is taking place, OOTB, at least not once you have patched through 007. The only permissions being posted to the incident are those of the customer - one group id in field 112. Has anyone had to supplement the ITSM 7 application with workflow that dynamically and explicitly adds group information to field 112 for the assigned support group and the owner group, and removes it as the incident changes assignment/ownership? If not, I guess I will be inventing it from scratch - this HAS to work. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Field 112 control in ITSM 7
As a general rule I try to avoid using copy to new unless it is a form I developed. Too many of the OOB forms either have a field that is part of a unique index (which prevents the new record from being saved at all) or a field that controls something like security gets copied and probably shouldn't. Thanks for the heads up on this one. --- J.T. Shyman -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of strauss Sent: Tuesday, May 13, 2008 5:08 PM To: arslist@ARSLIST.ORG Subject: Re: Field 112 control in ITSM 7 This server and all of my test servers along the way have always been set to Enable Multiple Assign Groups at birth. I know it is working because we have run into another idiosyncrasy where my data manager had copied to new several support staff records from customer records (only the login name differs, then you add all of the permissions to the new record). Those support staff records were visible to other companies that should not have been able to see them. It turns out that they still carried the group ID for the original, global customer company, as well as the new group id for their new home operational company. This only occurs when you copy to new in CTM:People. Thanks for the tips. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of J.T. Shyman Sent: Tuesday, May 13, 2008 3:58 PM To: arslist@ARSLIST.ORG Subject: Re: Field 112 control in ITSM 7 Chris, In my experiments with ITSM 7.0.3 Patch 7 I've found that field 112 on HPD:Help Desk will get set with multiple values if the option Enable Multiple Assign Groups is turned on for the AR Server. Additionally, I've found that field 112 gets set with the company values from the Customer, Contact and Categorization tab and NOT from the Assignment tab (and seems to be updated when any of these changes). In other words, Support Company does not get populated into field ID 112. This would seem to be counter-intuitive, no? My guess is that BMC reasoned the categorization and support company would match. Something else to watch out for: If multiple assign groups is enabled and you have an incident with a contact in Company A, a customer in Company B, a categorization from Company C and a Support company of Company D then all users who have access to Company A, Company B or Company C will be able to view the incident. Users in Company D will not be able to. --- J.T. Shyman -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of strauss Sent: Tuesday, May 13, 2008 4:19 PM To: arslist@ARSLIST.ORG Subject: Field 112 control in ITSM 7 It has become evident that the ITSM 7 application does not, in fact, implement multi-tenancy properly, only a faint shadow of it. We had been led to believe in all of our discussions with engineers at two different UserWorlds (and had not been able to disprove it in testing) that the permissions of an Incident would be modified to reflect the customer, current owner, and current assigned group throughout the life cycle of the request. This is not, in fact, what is taking place, OOTB, at least not once you have patched through 007. The only permissions being posted to the incident are those of the customer - one group id in field 112. Has anyone had to supplement the ITSM 7 application with workflow that dynamically and explicitly adds group information to field 112 for the assigned support group and the owner group, and removes it as the incident changes assignment/ownership? If not, I guess I will be inventing it from scratch - this HAS to work. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: The CI Viewer Relationship viewer could not open because the specific root CI does not exist. (UNCLASSIFIED)
Bundled with, yes. No separate install, no. Look for a civiewer installer file in the CMDB download and install it on your mid-tier. --- J.T. Shyman -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Begosh, Kevin Sent: Friday, May 09, 2008 11:06 AM To: arslist@ARSLIST.ORG Subject: Re: The CI Viewer Relationship viewer could not open because the specific root CI does not exist. (UNCLASSIFIED) I was told by BMC that the CI Viewer is bundled in the CMDB 2.1 package so there is no separate install. Kevin Begosh, RSP External Initiatives System Design Integration 301-791-3540 Phone 410-422-3623 Cell [EMAIL PROTECTED] -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Scott Parrish Sent: Friday, May 09, 2008 11:02 AM To: arslist@ARSLIST.ORG Subject: Re: The CI Viewer Relationship viewer could not open because the specific root CI does not exist. (UNCLASSIFIED) When you upgraded the CMDB to 2.1, did you upgrade the CI Viewer also? Scott Parrish IT Prophets, LLC (770) 653-5203 www.itprophets.com -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Begosh, Kevin Sent: Friday, May 09, 2008 10:47 AM To: arslist@ARSLIST.ORG Subject: Re: The CI Viewer Relationship viewer could not open because the specific root CI does not exist. (UNCLASSIFIED) I am on a UNIX AR Server and a windows mid tier, so how do I get the ci viewer, download the windows version and pull it out. Also, which version are you talking about upgrading to. I am on CMDB 2.1 now. Kevin Begosh, RSP External Initiatives System Design Integration 301-791-3540 Phone 410-422-3623 Cell [EMAIL PROTECTED] -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Scott Parrish Sent: Friday, May 09, 2008 10:43 AM To: arslist@ARSLIST.ORG Subject: Re: The CI Viewer Relationship viewer could not open because the specific root CI does not exist. (UNCLASSIFIED) Kevin, I was at a client site that ran into the same problem and the upgrading the CI Viewer fixed it for them. I would give that a shot if I were you. You can always back out of it. You only have to upgrade the viewer, nothing else. Scott Parrish IT Prophets, LLC (770) 653-5203 www.itprophets.com -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Begosh, Kevin Sent: Friday, May 09, 2008 10:33 AM To: arslist@ARSLIST.ORG Subject: Re: The CI Viewer Relationship viewer could not open because the specific root CI does not exist. (UNCLASSIFIED) I am getting the same error message you are getting and we are on the same environment. I have been working with BMC with this and they said that it is a bug with encryption at least for us. We got the error in the mid tier logs. Are you running AR Encryption on the AR Server? Kevin Begosh -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of FRANK, GORDON CTR DISA JSSC Sent: Friday, May 09, 2008 10:17 AM To: arslist@ARSLIST.ORG Subject: The CI Viewer Relationship viewer could not open because the specific root CI does not exist. (UNCLASSIFIED) Classification: UNCLASSIFIED Caveats: NONE The CI Viewer Relationship viewer could not open because the specific root CI does not exist. Does anyone know how to correct this? I get it when I try to run the CI Viewer from the CMDB Console, Browse Information screen. I get it on my workstation. Another gentleman does not and the CI Viewer works as advertised. I get a feeling it's a parameter someplace that I have set wrong. My environment is: Solaris ARS 7.1p2 CMDB 2.1p2 ITSM 7.0.3p7 Mid-Tier 7.1p2 Gordon M. Frank DISA\Verizon FNS Classification: UNCLASSIFIED Caveats: NONE ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers
Re: Friday Humor ?
Whoa! OT:Friday Humor déjà vu. Didnt we see this on 4/25? :-) --- J.T. Shyman _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Gidd Sent: Friday, May 09, 2008 11:12 AM To: arslist@ARSLIST.ORG Subject: OT:Friday Humor ? SAD NEWS... Please join me in remembering a great icon of the entertainment community. The Pillsbury Doughboy died yesterday of a yeast infection and trauma complications from repeated pokes in the belly. He was 71.. Doughboy was buried in a lightly greased coffin. Dozens of celebrities turned out to pay their respects, including Mrs. Butterworth, Hungry Jack, theCalifornia Raisins, Betty Crocker, the Hostess Twinkies, and Captain Crunch. The grave site was piled high with flours. Aunt Jemima delivered the eulogy and lovingly described Doughboy as a man who never knew how much he was kneaded. Doughboy rose quickly in show business, but his later life was filled with turnovers. He was not considered a very smart cookie, wasting much of his dough on half-baked schemes. Despite being a little flaky at times he still was a crusty old man and was considered a positive roll model for millions. Doughboy is survived by his wife Play Dough, two children, John Dough and Jane Dough, plus they had one in the oven. He is also survived by his elderly father, Pop Tart. The funeral was held at 3:50 for about 20 minutes. If this made you smile for even a brief second, please rise to the occasion and take time to pass it on and share that smile with someone else who may be having a crumby day and kneads it. Regards Gidd __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: MidTier 7.0.1 Form Name Issue
The workaround from BMC is to rename the form using another symbol like a hyphen or underscore. CAUTION: Patches that affect this form may continue to look for it with the slash in the name so it may be necessary to rename the form back before patching and then rename it again afterwards. --- J.T. Shyman _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of strauss Sent: Wednesday, May 07, 2008 11:52 AM To: arslist@ARSLIST.ORG Subject: Re: MidTier 7.0.1 Form Name Issue We just hit this problem on the CFG:Broadcast form, which refuses to open in its New/Modify view in mid-tier (7.1.00.002 on Tomcat) because of the / in the view name. I remember this being mentioned several months ago as a known problem with some of the views in some of the forms in the ITSM 7 application. You would think that they would have fixed this by patch 007, but they have not. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Frank Caruso Sent: Wednesday, May 07, 2008 10:07 AM To: arslist@ARSLIST.ORG Subject: MidTier 7.0.1 Form Name Issue ** Ran into an interesting issue this morning while testing MT 7.0.1 p7. Had a form that would not open in the MT. Had alink that opened it as a dialog but all we got was a blank (white) form. Had MT client side logging turned on and the only thing you could see was the alink trying to open the dialog. I even tried to open the form using a direct link with no success. Would just get a blank page with no source code. I inactivated all alinks but that did not help. I re-saved the form and flushed the cache. Still no page would display and there were no errors in any log files. I even re-imported the form with no luck. This form works fine on MT 6.3 p20. The name of the form is: Host\Device Validation. The next step was renaming the form thinking maybe the \ was the problem. I renamed it to Host Device Validation. This fixed the problem. The form opened with no issues. I do not recall seeing anything about certain characters not being allowed in form (object) names. __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Caught exception:'curWFC is null or is not an object
No idea if this helps or not, but this is from the readme for AR 7.1. Might be something to look at: Depending on the web server you are using, you might see the following error message when you start the BMC Remedy Mid Tier. 2007-03-13 10:44:01,593 WARN [Thread-1] org.apache.axis.utils.JavaUtils (JavaUtils.java:1285) - Unable to find required classes (javax.activation.DataHandler and javax.mail.internet.MimeMultipart). Attachment support is disabled. This error message occurs because two jar files that are required by Axis for attachment support are missing. These are not a part of the BMC Remedy Mid Tier distribution. (Some web servers include this in their distribution, and you do not see the error message.) Without these, any web service calls that use attachments might not work as intended. To work around this issue: 1 Copy the activation.jar file to mid tier installation folder/web-Inf-lib. You can download the file from http://java.sun.com/products/javabeans/glasgow/ jaf.html. Version 1.0.2 is recommended. 2 Download the mailapi.jar file to mid tier installation folder/web-Inf-lib. You can download this from http://java.sun.com/products/javamail/. Version 1.3 is recommended. If you are consuming web services that use attachments, copy these files to the AR System server installation folder as well. --- J.T. Shyman _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of HonnourPrahalladachar, PhaniRaja Sent: Tuesday, May 06, 2008 8:31 AM To: arslist@ARSLIST.ORG Subject: Caught exception:'curWFC is null or is not an object Hi List, We are facing an issue while using Requester Console on the WEB. When trying to attach a file in the Request Console we receive this message (on Save): Caught exception:'curWFC is null or is not an object. This error message is appearing only on the WEB. The same functionality works fine when I submit a request with an attachment. This functionality is OOTB..not customized. So my initial analysis tells me that this looks like a Mid-Tier issue. But I'm able to submit records with attachments on other forms via WEB (for e.g.: Incidents form). Also, I'm able to submit work info with attachment on the Web for a service request I raised through Requester Console. I've seen a thread in BMCDN site regarding this issue.but it doesn't give me complete details. http://developer.bmc.com/jiveProd/message.jspa?messageID=60407 If any of you have faced the same issue, please let me know how you proceeded further. ARS 7.1 Patch # 1 ITSM 7.0.3 Patch 6 IIS 6.0 I've logged an issue with BMC, though. Thank you for your time :-) Regards, Phani This e-mail and any attachment is for authorised use by the intended recipient(s) only. It may contain proprietary material, confidential information and/or be subject to legal privilege. It should not be copied, disclosed to, retained or used by, any other party. If you are not an intended recipient then please promptly delete this e-mail and any attachment and all copies and inform the sender. Thank you. __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: IM Patch 7 Installer?
Do you have SSH access to the servers? If so, you can use an ssh client package such as Putty (http://www.chiark.greenend.org.uk/~sgtatham/putty/) along with an X terminal such as xming (http://www.straightrunning.com/XmingNotes/) to run X applications on your desktop over SSH. --- J.T. Shyman -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of William Rentfrow Sent: Monday, May 05, 2008 11:30 AM To: arslist@ARSLIST.ORG Subject: IM Patch 7 Installer? The IM 7.03 Patch 7 Release notes say: - Starting with Patch 005, the process of installing patches for the BMC Remedy ITSM suite of applications has been automated through the introduction of a GUI driven patch installation wizard. For all platforms, you must run the patch installer from the same system that is running the AR System server. - And later on it says: - Run the patch installer. ! Windows.patch007.exe ! UNIX.patch007.bin A splash screen appears while the installer initializes. After initialization, the BMC Remedy ITSM Patch Installer window appears. - I do not have any sort of access to these systems except command line/terminal access via Putty. The vast majority of my customers are using Sun/Unix enterprise servers. Naturally we have no access beyond command line. We have no x-windows or emulators. Given the security level of things I work on (relatively low in the government scale) we are NOT unique at all in this configuration. Am I missing something here? Did BMC just make it impossible for us to install the patches? William Rentfrow, Principal Consultant [EMAIL PROTECTED] C 701-306-6157 O 952-432-0227 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: IM Patch 7 Installer?
Cygwin is actually a full implementation of a Linux shell that runs on Windows. I've had trouble getting the X terminal that comes with Cygwin to work properly with X sessions on remote hosts. IHMO, the putty/xming combination is much simpler. YMMV. --- J.T. Shyman -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Grooms, Frederick W Sent: Monday, May 05, 2008 11:38 AM To: arslist@ARSLIST.ORG Subject: Re: IM Patch 7 Installer? Another X terminal (free) is Cygwin http://www.cygwin.com/ Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of J.T. Shyman Sent: Monday, May 05, 2008 10:34 AM To: arslist@ARSLIST.ORG Subject: Re: IM Patch 7 Installer? Do you have SSH access to the servers? If so, you can use an ssh client package such as Putty (http://www.chiark.greenend.org.uk/~sgtatham/putty/) along with an X terminal such as xming (http://www.straightrunning.com/XmingNotes/) to run X applications on your desktop over SSH. --- J.T. Shyman -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of William Rentfrow Sent: Monday, May 05, 2008 11:30 AM To: arslist@ARSLIST.ORG Subject: IM Patch 7 Installer? The IM 7.03 Patch 7 Release notes say: - Starting with Patch 005, the process of installing patches for the BMC Remedy ITSM suite of applications has been automated through the introduction of a GUI driven patch installation wizard. For all platforms, you must run the patch installer from the same system that is running the AR System server. - And later on it says: - Run the patch installer. ! Windows.patch007.exe ! UNIX.patch007.bin A splash screen appears while the installer initializes. After initialization, the BMC Remedy ITSM Patch Installer window appears. - I do not have any sort of access to these systems except command line/terminal access via Putty. The vast majority of my customers are using Sun/Unix enterprise servers. Naturally we have no access beyond command line. We have no x-windows or emulators. Given the security level of things I work on (relatively low in the government scale) we are NOT unique at all in this configuration. Am I missing something here? Did BMC just make it impossible for us to install the patches? William Rentfrow, Principal Consultant [EMAIL PROTECTED] C 701-306-6157 O 952-432-0227 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: IM Patch 7 Installer?
Is VNC installed on the server? --- J.T. Shyman -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of William Rentfrow Sent: Monday, May 05, 2008 11:47 AM To: arslist@ARSLIST.ORG Subject: Re: IM Patch 7 Installer? All are good suggestions. We are not going to be allowed to install anything on the server. And we are not going to be allowed to install anything on the desktop unless it is on the approved application list and has been through a security review. None of the free apps will qualify security-wise. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Grooms, Frederick W Sent: Monday, May 05, 2008 10:38 AM To: arslist@ARSLIST.ORG Subject: Re: IM Patch 7 Installer? Another X terminal (free) is Cygwin http://www.cygwin.com/ Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of J.T. Shyman Sent: Monday, May 05, 2008 10:34 AM To: arslist@ARSLIST.ORG Subject: Re: IM Patch 7 Installer? Do you have SSH access to the servers? If so, you can use an ssh client package such as Putty (http://www.chiark.greenend.org.uk/~sgtatham/putty/) along with an X terminal such as xming (http://www.straightrunning.com/XmingNotes/) to run X applications on your desktop over SSH. --- J.T. Shyman -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of William Rentfrow Sent: Monday, May 05, 2008 11:30 AM To: arslist@ARSLIST.ORG Subject: IM Patch 7 Installer? The IM 7.03 Patch 7 Release notes say: - Starting with Patch 005, the process of installing patches for the BMC Remedy ITSM suite of applications has been automated through the introduction of a GUI driven patch installation wizard. For all platforms, you must run the patch installer from the same system that is running the AR System server. - And later on it says: - Run the patch installer. ! Windows.patch007.exe ! UNIX.patch007.bin A splash screen appears while the installer initializes. After initialization, the BMC Remedy ITSM Patch Installer window appears. - I do not have any sort of access to these systems except command line/terminal access via Putty. The vast majority of my customers are using Sun/Unix enterprise servers. Naturally we have no access beyond command line. We have no x-windows or emulators. Given the security level of things I work on (relatively low in the government scale) we are NOT unique at all in this configuration. Am I missing something here? Did BMC just make it impossible for us to install the patches? William Rentfrow, Principal Consultant [EMAIL PROTECTED] C 701-306-6157 O 952-432-0227 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Difference Report Tool
I don't know about free but Abydos Analyzer does it for workflow. --- J.T. Shyman -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of James Van Sickle Sent: Monday, May 05, 2008 3:22 PM To: arslist@ARSLIST.ORG Subject: Difference Report Tool Fellow ARSListers I am looking for a tool that can perform the same function as Migrator's Difference Report between two ARS servers and their selected objects. I was told ages ago that there was a free utility somewhere on the web that could do this, but cannot remember the name. Has anyone heard of such a utility, and could point me towards the website that I can download it from? Any information would be greatly appreciated, and thank you for your time. (Embedded image moved to file: pic04624.gif)Countrywide James Van Sickle Remedy Developer II Enterprise Architecture Services 972-696-5779 Office 1000 Coit Road 92-540-5779Mail Stop: PCRD-2-78 Internal Plano, TX 75075 == Confidentiality Notice: The information contained in and transmitted with this communication is strictly confidential, is intended only for the use of the intended recipient, and is the property of Countrywide Financial Corporation or its affiliates and subsidiaries. If you are not the intended recipient, you are hereby notified that any use of the information contained in or transmitted with the communication or dissemination, distribution, or copying of this communication is strictly prohibited by law. If you have received this communication in error, please immediately return this communication to the sender and delete the original message and any copy of it in your possession. == ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Group Email Problem
Brian, Saw your earlier post about this: user logins of btestin and btestins I'm going to going to make a few guesses here and let's see if we can confirm them. First, you mentioned that btestins is the support group member and btestin isn't. If this is correct I'm going to guess that the btestins people ID is lower than the btestin people ID. Can you verify this? Second, if you have a test system available try changing btestins login ID to xbtestins and try the notification again. My guess is it will go to the correct person. Can you try that? Third, again on the test system, turn on filter logging and see if you can see which workflow is sending the notification.. This will be important to either fixing it or reporting it as a defect to BMC depending on what the issue turns out to be, My gut feeling is that this is a pattern match issue of some sort. The group list includes a user whose login ID is btestin. When the alert fires it may be searching the CTM:People form for the first occurrence of a login id like %btestin% and finds the wrong one. --- J.T. Shyman _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Sokol, Brian Sent: Wednesday, April 30, 2008 8:41 AM To: arslist@ARSLIST.ORG Subject: Group Email Problem Does anyone know when an email is sent to a Group, how are the Group members and their email addresses determined. I have one Group where one of the members email address is incorrect. It is being sent to someone with a very similar ID. This person does not even have a license in Remedy. I am on ARS 7.1 running Help Desk 5.6. Thanks Brian Sokol Manager, Desktop Services Scholastic Inc. 557 Broadway NY, NY 10012 (212) 343-6494 http://www.Scholastic.com http://www.Scholastic.com __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Group Email Problem
Right, that is exactly what I mean. Open up CTM:People and do a search on the Login ID of btestin. You should get two records. If not repeat the search using a Login ID of btestin%. Look at the People ID field and see which has a lower number. --- J.T. Shyman _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Sokol, Brian Sent: Wednesday, April 30, 2008 10:24 AM To: arslist@ARSLIST.ORG Subject: Re: Group Email Problem Hi J. T. What do you mean by this: I'm going to guess that the btestins people ID is lower than the btestin people ID Do you mean it was created first and therfore the workflow selects it first? I did turn on logging but still could not find the workflow that is selecting the group members and their email addresses. I will try again today. I agree that there is a LIKE selection that is causing this problem. Brian _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of J.T. Shyman Sent: Wednesday, April 30, 2008 9:04 AM To: arslist@ARSLIST.ORG Subject: Re: Group Email Problem ** Brian, Saw your earlier post about this: user logins of btestin and btestins I'm going to going to make a few guesses here and let's see if we can confirm them. First, you mentioned that btestins is the support group member and btestin isn't. If this is correct I'm going to guess that the btestins people ID is lower than the btestin people ID. Can you verify this? Second, if you have a test system available try changing btestins login ID to xbtestins and try the notification again. My guess is it will go to the correct person. Can you try that? Third, again on the test system, turn on filter logging and see if you can see which workflow is sending the notification.. This will be important to either fixing it or reporting it as a defect to BMC depending on what the issue turns out to be, My gut feeling is that this is a pattern match issue of some sort. The group list includes a user whose login ID is btestin. When the alert fires it may be searching the CTM:People form for the first occurrence of a login id like %btestin% and finds the wrong one. --- J.T. Shyman _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Sokol, Brian Sent: Wednesday, April 30, 2008 8:41 AM To: arslist@ARSLIST.ORG Subject: Group Email Problem Does anyone know when an email is sent to a Group, how are the Group members and their email addresses determined. I have one Group where one of the members email address is incorrect. It is being sent to someone with a very similar ID. This person does not even have a license in Remedy. I am on ARS 7.1 running Help Desk 5.6. Thanks Brian Sokol Manager, Desktop Services Scholastic Inc. 557 Broadway NY, NY 10012 (212) 343-6494 http://www.Scholastic.com http://www.Scholastic.com __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Group Email Problem
Which one comes first, by first name and by full name, alphabetically? --- J.T. Shyman _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Sokol, Brian Sent: Wednesday, April 30, 2008 11:54 AM To: arslist@ARSLIST.ORG Subject: Re: Group Email Problem No the first names are not the same. Also in the full name fields one is listed first name last name and the other is listed last name, first name. _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of J.T. Shyman Sent: Wednesday, April 30, 2008 11:50 AM To: arslist@ARSLIST.ORG Subject: Re: Group Email Problem ** Great points Chris! Brian, are the two users First names the same? Last names obviously are save for the s at the end. What happens if you search the people form for the first and last name of either user? Do you get both as a result? --- J.T. Shyman _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of strauss Sent: Wednesday, April 30, 2008 11:43 AM To: arslist@ARSLIST.ORG Subject: Re: Group Email Problem If you are looking at group notifications in ITSM 5.5/5.6, I think they are all generated from within the API, and there is no place you can touch workflow that will affect that process. I have not seen the error you are reporting on users except where Full Name was identical, and I don't remember if that was in a group notification or an individual one, but we had problems with groups that had similar names, and had to add a prefix to one to distinguish between them properly. BTW, watch out for BMC Remedy developed code that tries to match on Full Name, ludicrous as that seems (and is) - there is still code in ITSM 7 that tries to do that!! Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Reporting in ITSM 7.0.1
Is the user that is trying to use the report console and the user under whom the AR User tool was installed the same? --- J.T. Shyman _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kathy Morris Sent: Tuesday, April 29, 2008 2:40 PM To: arslist@ARSLIST.ORG Subject: Reporting in ITSM 7.0.1 Hello All, To run reports in ITSM 7.0.1, our users open the Report Console - however when executing a report thru the Report Console for the first time the user received an error. To fix the error, I have been going into the Administrative Console of Windows, adding the User DSN by configuring the user's login name and password - is there better or easier way to fix this? After this person has been set up with the ODBC connection, they never need to configure this again and it works fine from this point on. However, we have between 500-700 users and there must be a better way than each person having to login via the ODBC connection and configure a User DSN. I thought of the System DSN was configured - then people should be able to login automatically - or is this resolved by adding Reporting Admin permission? _ Need a new ride? Check out the largest site for U.S. used car listings at AOL Autos http://autos.aol.com/used?NCID=aolcmp0030002851 . __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Locking the Remedy Login only to User Tool
Michiel, You're absolutely right save for one thing: Security enforced via workflow does not come into play via API or ODBC. Here's an example: Say you want to give a Remedy user access to a piece of information but you want to do it in a controlled way so they can only see what you want them to see and modify what you want them to modify. You build this through workflow because Remedy's built-in security features aren't granular enough, or are too generalized, to achieve your goal. The end result is a specific user account that can only run a given Remedy application and access the data through that application only. This is all controlled via workflow. All is well and good until you realize that accesses via the ODBC driver for AR don't fire workflow. You've had to give the user account row-level access to the data so your application functions properly but don't want to give them direct access to the data. Since ODBC connections don't fire workflow using the AR_CLIENT_TYPE is of no help because there isn't an easy way to act on it. Or is there? --- J.T. Shyman _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Michiel Beijen Sent: Thursday, April 24, 2008 2:19 AM To: arslist@ARSLIST.ORG Subject: Re: Locking the Remedy Login only to User Tool Different approach here! You say you want to disallow users from using ODBC because of INFORMATION SECURITY reasons. But if you want to disallow users from accessing data; you should enforce permissions on the data - and Remedy will have enough controls to do so. Just limiting the access methods to the data will NOT make your data secure! The fact that Remedy applies the same permission model when you log in through the API as via ODBC, Web Services or User Tool is a very GOOD thing in my opinion. Regards, Michiel. On Thu, Apr 24, 2008 at 5:33 AM, Carey Matthew Black [EMAIL PROTECTED] wrote: VB, If you use the ARS server ar.conf setting: Disable-Client-Operation Then you can establish ARS permission groups that limit what clients the users can use by time of day. Well, except for the FACT ( I know it can be done ) that the ARS API allows the client to tell the server which client it actually is. So an API program can say it is the UserTool. But I am not sure how hard it would be to write an ODBC driver for ARS that changes it's Client Type value. (See John Sundberg's post for other details on this part of the question.) I am disappointed that the API does not have built in identifiers (like public/private key identification features) so that the compiled API that BMC publishes for us can only be identified by the ARS server as one specific client type. But I guess BMC does not see Client Type as a valid security access control. (Well, maybe some day they can... So who is going to write up that RFE? :) ) -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. On Wed, Apr 23, 2008 at 6:42 PM, Easter, David [EMAIL PROTECTED] wrote: ** Perhaps the AR_CLIENT_TYPE is what you're looking for: AR_CLIENT_TYPE_* (integer) An integer value for the client type. For more information, see AR_CLIENT_TYPE_* in the ar.h file. You could then use workflow to limit a user's actions based on their client type - in this case the User Tool. -David J. Easter Sr. Product Manager, Solution Strategy and Development BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Viswanathan Balakumar Sent: Wednesday, April 23, 2008 2:01 PM To: arslist@ARSLIST.ORG Subject: Locking the Remedy Login only to User Tool ** HI, Is there a way to make some remedy logins (either by name / group permission) to access ONLY User tool and Can not access Remedy data through any other way like Remedy ODBC \ APIs. For Information security reasons, we want some logins to be used only with in the User tool and throw an error when used in Crystal Reports \ Remedy ODBC \ APIs. May be like using APIs \ monitoring the Logins \ any other way . Any related information will be helpful. Thanks, VB __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor
Re: Resolved: Issue w/ CMDB ... Error when looking at CI w/ Asset Viewer/Admin/Config Privileges but works fine w/ AR Administrator Privileges
What version of the CI Viewer were you running and did it match the version of CMDB you were running and had you upgraded mid-tier since you installed CI Viewer? One thing I've run into is that CI Viewer must be reinstalled if Mid-Tier is upgraded because the MT upgrade will overwrite the files needed for CI Viewer to function properly. --- J.T. Shyman _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Garrison, Sean (Norcross) Sent: Thursday, April 24, 2008 8:09 AM To: arslist@ARSLIST.ORG Subject: Resolved: Issue w/ CMDB ... Error when looking at CI w/ Asset Viewer/Admin/Config Privileges but works fine w/ AR Administrator Privileges Apparently this was a known issue with our version of the CI Viewer. When we upgraded the CI Viewer the issue went away. Sean From: Garrison, Sean (Norcross) Sent: Wednesday, April 23, 2008 4:45 PM To: arslist@ARSLIST.ORG Subject: Issue w/ CMDB ... Error when looking at CI w/ Asset Viewer/Admin/Config Privileges but works fine w/ AR Administrator Privileges I get the following w/ Asset Viewer Privileges: The CI Relationship Viewer could not open because the specified root CI does not exist. namespace = BMC.CORE classname = BMC_ComputerSystem datasetid = BMC.ASSET instanceid = AS001143dc3952Li62RAcPRnAQaE2L If I login as an AR Administrator I do not get the error and can view the CI and all its relationships. Thanks, Sean __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Server Group Environment Load Balance
BMC has a white paper called Using a Hardware Load Balancer with BMC Remedy AR System 7.0 on their website --- J.T. Shyman _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of pintu mallick Sent: Wednesday, April 23, 2008 4:19 AM To: arslist@ARSLIST.ORG Subject: Server Group Environment Load Balance ** Hi All, I'm looking for good document regarding Server Group Environment and Load Balancer. Please help me out. Thanks Regards, Pintu. _ Be a better friend, newshound, and know-it-all with Yahoo! Mobile. Try http://us.rd.yahoo.com/evt=51733/*http:/mobile.yahoo.com/;_ylt=Ahu06i62sR8H DtDypao8Wcj9tAcJ%20 it now. __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
