Re: Announcements: Doug Mueller has left BMC, ARSlist will be shutting down on US Thanksgiving, Nov. 28th

[Support]

+1000

Kaïs.

On 03/10/2019 11:19, Misi Mladoniczky wrote:



Let us help BMC understand what a great rapid development platform it 
is. Let us help them understand that the Innovation Suite and the 
Action Request System should be merged into a single platform again.


The ARSlist has has been a very important place for me, making it 
possible to connected with all of you, our extended family of Remedy 
professionals. I am sure we will be able to stay connected in the 
future where we continue to help and collaborate with each other.




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Re: [E] Change Cancellations via import?

[Support]

This is also a possible solution, but this means that Dave must have the 
possibility to create a Form for that purpose on the production server, 
and to remove it afterwards.  This would require at the very least 2 
Change Requests, and I know environments where such Change Requests 
would never be authorized


On 10/04/2019 16:42, Drake Keller via ARSList wrote:


I’ve done similar things using a staging form and an escalation.  
Create the staging form as either a regular form (and import the CSV 
file to it) or a view form whose source is a database table containing 
the data.  Then create an escalation that runs (once) on the staging 
form and applies the changes.


That should work as long as the associated workflow is in filters, and 
doesn’t contain an exception for AR_ESCALATOR.


regards,

Aaron (Drake)

*From:*ARSList [mailto:arslist-boun...@arslist.org] *On Behalf Of 
*Dave Barber

*Sent:* Tuesday, April 09, 2019 6:28 AM
*To:* ARSList 
*Subject:* [E] Change Cancellations via import?

All,

We have a large number of open changes, at various stages from draft 
through to scheduled for approval from years gone by.  I'm hoping to 
cancel them via a "simple" AR Import.  CSV file with the change ID, 
and then map the various fields.


For the change request itself, this seems to work fine.  But open 
approvals against them - they don't get touched.


But I am getting nowhere with doing a similar import against either 
CHG:ChangeAPDetailSignature (which seems to do nothing) or against 
AP:Signature (where you have to use zTmpAppRequest to match the CRQ 
reference - but the import fails).


Has anyone done such an "automation" before?  Any suggestions/pointers?

Regards

Dave Barber




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Re: Change Cancellations via import?

[Support]

Hello Dave,

I think that the Data Management module of ARSmarts could answer to your 
requirements.


Indeed, the reason why the approvals matching the Changes are not 
modified is probably because the workflow doing that job is not firing 
on Merge, and so is not triggered by your import.


The solution would be to trigger the workflow firing on Modify, through 
a Modify All operation.  Unfortunately, this does not seem possible 
through the standard Remedy interface.


What I would try is to use the ARSmarts Data Management module. Using 
ARSmarts Data Management, you can query your Change form to find the 
relevant Changes, and then perform a Modify All operation, putting the 
Changes in the desired Status, and the required values in the desired 
fields.


There is also a possibility that Active Links fire to enter some values 
in hidden fields.  Using ARSmarts Browser, you can find out what these 
AL are, and what they do, and then during the Modify All operation 
described above, insert the desired values in the these hidden fields so 
as to trigger the workflow.


I realize that my explanation might be a little cryptic, but if you want 
to bring it a step further, I'd be happy to send you a few screenshots 
to illustrate what I have in mind.  (I don't think that I can send 
screenshots on the ARSlist, so this would have to be via your own email).


Looking forward to hear from you,
Kaïs.
kais.albas...@arsmarts.com

On 09/04/2019 12:28, Dave Barber wrote:

All,

We have a large number of open changes, at various stages from draft 
through to scheduled for approval from years gone by.  I'm hoping to 
cancel them via a "simple" AR Import.  CSV file with the change ID, 
and then map the various fields.


For the change request itself, this seems to work fine. But open 
approvals against them - they don't get touched.


But I am getting nowhere with doing a similar import against either 
CHG:ChangeAPDetailSignature (which seems to do nothing) or against 
AP:Signature (where you have to use zTmpAppRequest to match the CRQ 
reference - but the import fails).


Has anyone done such an "automation" before?  Any suggestions/pointers?

Regards

Dave Barber



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Re: ARSystem in HTML.

[Support]

Hello,

You might want to check ARSmarts.  It does the same as ARInside, plus 
much much more.

www.arsmarts.com

Cheers,
Kaïs
kais.albas...@arsmarts.com

On 05/03/2019 18:06, Jason Miller wrote:

Unfortunately ARInside is heading in that direction as well.

On Tue, Mar 5, 2019 at 8:19 AM LJ LongWing > wrote:


it was a great tool, but it aged out and stopped being relevant at
one point...

On Tue, Mar 5, 2019 at 6:21 AM Mike Gould mailto:mjgo...@gmail.com>> wrote:

Does anyone remember using ARSDoc with ARSPerl? I think it did
something similar creating HTML based documentation of your
entire ARS system but stopped working around the time 6.x came
out. It was a great tool!

Regards,
Michael Gould

On Mar 5, 2019, at 3:20 AM, Misi Mladoniczky mailto:m...@rrr.se>> wrote:


Hi,

Maybe we could move the site to my server, just as we did
with the ARSList?

Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)

Ask the Remedy Licensing Experts (Best R.O.I. Award at
WWRUG10/11/12/13)
* RRR|License - Not enough Remedy licenses? Save money by
optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your
Remedy logs
Find these products, and many free tools and utilities, at
http://rrr.se




March 4, 2019 3:09 PM, "LJ LongWing" mailto:%22lj%20longwing%22%20%3clj.longw...@gmail.com%3E>>
wrote:

Axton seems to have difficulty keeping the site up,
probably because he left Remedy many years ago and
doesn't use it regularly himself. Each time I'm made
aware that it's down, I notify him and it comes back up
for awhile :)
On Mon, Mar 4, 2019 at 6:59 AM Misi Mladoniczky
mailto:m...@rrr.se>> wrote:

Hi,

I presume you are talking about ARInside.

I know that LJ contributed to the project, and might
know the correct GIT-repository as the website
http://arinside.org seems to be down...

I have a recent copy if you need that.

Best Regards - Misi, RRR AB, http://www.rrr.se
(ARSList MVP 2011)

Ask the Remedy Licensing Experts (Best R.O.I. Award
at WWRUG10/11/12/13)
* RRR|License - Not enough Remedy licenses? Save
money by optimizing.
* RRR|Log - Performance issues or elusive bugs?
Analyze your Remedy logs
Find these products, and many free tools and
utilities, at http://rrr.se




March 4, 2019 2:51 PM, "Kevin Candelaria"
mailto:%22kevin%20candelaria%22%20%3cke...@temple.edu%3E>>
wrote:

Good morning AR List.

I had a tool a while back that would generate
HTML of my AR System, all the filters,
escalations, activelinks and where they lead to
in a nice website.

Anyone have an idea of the name of this tool. It
was free.

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Beta program for ARSmarts 4.0 - SQL Studio is still open

[Support]

Hello List,

Thought I'd let you know that the beta program for ARSmarts 4.0 SQL 
Studio is still open.


The SQL Studio gives you SQL access to your Remedy data, without the 
need of an SQL client (can be very useful in some environments). 
Furthermore, it allows you to take the result of an SQL query, and move 
it in a Remedy environment, where you can, for example, perform a Modify 
All operation and let the Filters fire.


Drop me a mail (k...@arsmarts.com or supp...@arsmarts.com) if you would 
like to participate.


Cheers,
Kaïs.
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Re: Emails

[Support]

Good question.  But then, ik was Christmas and all 

Cheers,
Kaïs
kais.albas...@arsmarts.com

On 06/01/2019 22:34, Roger Justice via ARSList wrote:
I have not seen any Arslist emails for a few weeks. Is anyone still 
using this?


Roger



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ARSmarts 4.0 SQL Studio beta program launched.

[Support]

Hello list,

We are pleased to announce the launch of the beta program of ARSmarts 
4.0.  This new functionality of this version is called the SQL Studio.


In a nutshell, the SQL Studio gives you SQL access to your Remedy data, 
combined with the power of the Remedy interface (the possibility to fire 
the Filters, ).


If you want to participate to this beta program (and receive a free 
license for ALL the modules of ARSmarts during the duration of the beta 
program), please drop me a mail at kais.albas...@arsmarts.com.


Cheers,
Kaïs.
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[ADV] ARSmarts SQL Studio beta program to start very soon.

[Support]

Hello List,

The beta program for version 4.0 of ARSmarts will soon begin.

With this new version, we added a new function to the Data Manager 
module of ARSmarts. The SQL studio functionality will soon become an 
essential tool in the management of your ITSM CMDB, whether interfaced 
with ADDM or with other discovery tools.


Stay tuned for further announcements.

If you don't know ARSmarts yet, don't hesitate to contact us for more 
information.


Kaïs.
www.arsmarts.com
kais.albas...@arsmarts.com

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Re: People were wondering is there going to be a conference this year?

[Support]

It is not WWRUG, it is the phenix :-).

Bravo, and thank you for organizing this.

Kaïs.

On 06/04/2017 13:30, Marika René wrote:

**

WWRUG will rise again!

Marika

*From:*Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] *On Behalf Of *Daniel Bloom

*Sent:* den 6 april 2017 01:33
*To:* arslist@ARSLIST.ORG
*Subject:* People were wondering is there going to be a conference 
this year?


**

BMC Software and the Tools, Technology & Training (T3) community are 
listening and you have been heard! We are excited to announce the 
launching of the first ‘T3: Service Management & Automation 
Conference’ to be held from 6 to 10 November 2017 at The Palms Hotel 
and Casino in Las Vegas. The conference is being put on by TTT: Tools, 
Technology & Training Company. As the Flagship sponsor, BMC Software 
is providing the conference with full support in running the 
conference. Together, we plan to bring to you a robust conference 
focused on the Tools, Technology and Training that you need to succeed 
in your roles and accomplishing your business needs! We will have full 
details relating to the conference coming out soon, as well as, the 
announcement for a call for papers. We look forward to seeing you all 
in Vegas!


Dan

p.s. the Directors are Lenny Warren, Phil Bautista, Arnold Noche, 
Victoria Schmidt  and myself so you know this is going to be great!


_ARSlist: "Where the Answers Are" and have been for 20 years_

_ARSlist: "Where the Answers Are" and have been for 20 years_ 



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ADV : ARSmarts 3.4.0 released.

[Support]

Hello List,

ARSmarts 3.4.0 is now released and available for download from our website.
New functionalities :
1) support for ITSM 9.1
2) decode of Associations
3) better management of undocumented AR System tags.

Don't hesitate to contact me if you want to know more :-).

Kaïs.
kais.albas...@arsmarts.com

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Re: Official announcement of BMC Exchanges replacement for BMC Engage

[Support]

That is what I was thinking.  This attendance might be very, very local, 
and also very light .


On 22/02/2017 21:50, Rick Cook wrote:

**
Well, I suppose if one lives in one of those cities, there would be no 
cost. For many of the rest of us, traveling for just one day isn't 
even worth requesting.


Rick

On Feb 22, 2017 12:47, "Jason Miller" > wrote:


**

https://communities.bmc.com/groups/bmc-global-services/blog/2017/02/22/bmc-exchange-coming-to-a-city-near-you



BMC Exchanges are one-day, no cost events where you will gain new
insights about digital business, get up-to-date information about
the latest BMC products and services, and network with your peers,
BMC partners, and BMC experts.
Hosted in nine cities across four continents, we’ve made it easier
than ever to attend a BMC Exchange event near you:
Washington, DC – June 7th
New York City – October 12th
San Francisco – October 25th
Singapore – October 31st
Beijing – November 2nd
Essen (Germany) – November 14th
London – November 16th
Sao Paulo – November 30th
Paris – January 25th (2018)
_ARSlist: "Where the Answers Are" and have been for 20 years_ 

_ARSlist: "Where the Answers Are" and have been for 20 years_ 



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Re: BMC Engage

[Support]

People from outside the US would most likely not come to a 1 day-event !!!

Kaïs.

On 07/02/2017 13:25, Joe D'Souza wrote:

**

I haven’t been to an ENGAGE yet so can’t comment on it but yes the 
WWWRUG were definitely worth it for a lot of reasons if you could 
afford the cost and expense associated to making to one..


So where would these “exchanges” be held at?

Joe



*From:*Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] *On Behalf Of *Tales - Grupos

*Sent:* Tuesday, February 07, 2017 7:19 AM
*To:* arslist@ARSLIST.ORG
*Subject:* Re: BMC Engage

**

This seems to be true as I found here: 
*https://communities.bmc.com/thread/159503*


"...But essentially,  we are changing it up to a more flexible, 
innovative and approachable format for our customers.  In 2017, we'll 
be hosting MORE locally based,  one day FREE events (think mini 
Engage) and they will be called BMC Exchange. We already host BMC 
Exchanges outside North America and have for many years.  They're 
widely successful!  We understand and have heard from our customers 
that being away from the office for a week, the conference fee and the 
T expense to come to LV is a lot.  So more exciting information to 
in Jan and thank you for you patience as we work on the 
details/schedule..."


2017-02-07 9:34 GMT-02:00 BradRemedy >:


**

I mean - even Sevicenow is having a 
conferencehttp://knowledge.servicenow.com/ 



On Tue, Feb 7, 2017 at 1:33 PM BradRemedy > wrote:


yeah I also heard the same thing. And just when I wanted to go to
it this year. I really wish BMC would just stick to one thing. I
also wish that WWWRUG would come back.

There is no way that I will be able to get motivation to fly to a
one day event. I managed to convince the business that the 4 day
event in the states was fantastic and worth the money.

On Mon, Feb 6, 2017 at 4:50 PM Saji Philip > wrote:

** I am hearing that BMC Engage for 2017 is not happening
_ARSlist: "Where the Answers Are" and have been for 20 years_

_ARSlist: "Where the Answers Are" and have been for 20 years_

_ARSlist: "Where the Answers Are" and have been for 20 years_

_ARSlist: "Where the Answers Are" and have been for 20 years_ 



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Re: How to locate a macro? - Remedy 9

[Support]

Hello LJ,

ARSmarts can read macro's embedded in Active Links.  You can then 
obviously copy-paste them in a Notepad or any interface of your choice.


In fact, but don't spread the word ;-), you can even do that with the 
unlicensed version of ARSmarts if you have less than 10 AL with 
macro's.  You find them in 5 seconds, and then read them 1 by 1.


See you,

Kaïs.
www.arsmarts.com

On 18/05/2016 16:00, Grooms, Frederick W wrote:

LJ,
I think that was in the v5 (or 5.5) Admin tool.  I don’t even think it was in 
the v6.3 Admin tool.

What is funny is I just looked and even a base AR System install for v 8.01 has 
5 Active Links with Macros (All are named Pre5.)

Fred

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing
Sent: Wednesday, May 18, 2016 8:45 AM
To: arslist@ARSLIST.ORG
Subject: Re: How to locate a macro? - Remedy 9

**
Kaur,
I seem to remember a button in the AL that allowed you to 'save' the macro to 
filebut

Macros in Active Links have only ever worked in the user tool, which hasn't had 
a release since 7.6.04, and those macros have never worked on Mid-Tier, which 
is the only client produced and supported since 8.0so, when you say it's 
not workingare you still using the 7.6.04 user tool against your 9.x 
server?then it should still workotherwise, it won'tand as far as 
technology is concerned...you should replace that macro functionality with 
native Remedy code instead of a Macro to make it work in Mid-Tier.

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Su Kaur
Sent: Wednesday, May 18, 2016 7:54 AM
To: arslist@ARSLIST.ORG
Subject: How to locate a macro? - Remedy 9

Hello All,

We have an active link with SET field actions – ‘Run Macro’. How can I locate 
this macro? Only the macro name is there, not full path.
This macro is working on 7.6 prod but not on 9.0.01 test environment. Is it 
located somewhere on the app server?

Only thing I know is, it deletes the selected record.

Thanks!
Kaur

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Re: AR Utilities Saga continues

[Support]

Hello List,

Maybe an opportunity to look into ARSmarts ;-).

Kaïs.
kais.albas...@arsmarts.com
www.arsmarts.com

On 27/02/2016 05:31, Joe D'Souza wrote:

**

Carl! Long time….

Oh so I would need to find a 6.5 installer to use the older license 
key since it was licensed against a 6.5 instance of the AR Utilities 
if I want to try using that version?


Joe



*From:*Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] *On Behalf Of *Jason Miller

*Sent:* Friday, February 26, 2016 5:36 PM
*To:* arslist@ARSLIST.ORG
*Subject:* Re: AR Utilities Saga continues

**

What is new in 8.0? The we didn't upgrade because I didn't think there 
was anything new. Or maybe it just wan't compelling enough to upgrade 
if I had noticed?


On Fri, Feb 26, 2016 at 2:18 PM Carl Wilson <carlbwil...@gmail.com 
<mailto:carlbwil...@gmail.com>> wrote:


**

Hi Joe,

Yes, I have the 8.0 version and it works perfectly.

You cannot transfer licenses between version, however as Jason has
mentioned the older version still work against the newer ARS
versions but there are some additional features that are missing.

Cheers.



Kind Regards,

*Carl Wilson*

*From:*Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG <mailto:arslist@ARSLIST.ORG>] *On
Behalf Of *Joe D'Souza
*Sent:* 25 February 2016 05:04


*To:* arslist@ARSLIST.ORG <mailto:arslist@ARSLIST.ORG>
*Subject:* Re: AR Utilities Saga continues

**

Does it even work anymore? I had a license key years ago purchased
for me when working for a consulting firm called BearingPoint and
applied to one of my older laptop that I might have lying around
somewhere but didn’t bother to port it on my new hardware assuming
it may not be compatible with newer versions of the AR System.

Would the old key work with the new version of the utilities and
the new versions of ARS?

Joe



*From:*Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG <mailto:arslist@ARSLIST.ORG>] *On
Behalf Of *Brittain, Mark
*Sent:* Monday, February 22, 2016 10:47 AM
*To:* arslist@ARSLIST.ORG <mailto:arslist@ARSLIST.ORG>
*Subject:* Re: AR Utilities Saga continues

Hi Jason,

That is exactly for the help I was hoping to obtain. I was able to
find my valid key on the old workstation and apply to the new.

Thank you.

Mark

*From:*Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG <mailto:arslist@ARSLIST.ORG>] *On
Behalf Of *Jason Miller
*Sent:* Friday, February 19, 2016 4:46 PM
*To:* arslist@ARSLIST.ORG <mailto:arslist@ARSLIST.ORG>
*Subject:* Re: AR Utilities Saga continues

**

I see my license key in the registry:
HKEY_CURRENT_USER\Software\ARUtilities75

On Fri, Feb 19, 2016 at 11:46 AM Brittain, Mark
<mbritt...@navisite.com <mailto:mbritt...@navisite.com>> wrote:

**

Hi All & TGIF

As you may recall I am having issues installing ARUtilities
7.6 on my new workstation and after a few tries did get it
installed. However I cannot find the license key. I have tried
emailing support but I’m guessing they’re not there anymore.
Is there any way to recover the license key from a machine
that was properly licensed? I see there are a few crack
programs out there but hesitate to go there as I have been
burned before on such site.

Thanks

Mark

*Mark Brittain*

Sr. OSD Systems Engineer

ITILv3 Foundation, Continual Service Improvement

*NaviSite, Inc. – /A Time Warner Cable Company/*

mbritt...@navisite.com <mailto:mbritt...@navisite.com>

Office: 315.634.9337

Mobile: 315.882.5360

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Re: Please take my survey :)

[support]

Hi Kelly,
Just received this. Too late I'm afraid.
Cheers,
Kaïs.


Sent from my Samsung device

 Original message 
From: Kelly Deaver  
Date: 04/02/2016  00:22  (GMT+01:00) 
To: arslist@ARSLIST.ORG 
Subject: Please take my survey :) 

**

I'm conducting research for an upcoming paper and possible topic for BMC 
Engage. I'd like to get input from ARSlist members via a survey.
Please take a couple of minutes and complete a survey. You can take the survey 
anonymously or if you wish, leave your email in the last question to be entered 
in a drawing for a $25 Amazon gift card!
The survey can be found here -
https://kdeaver1.typeform.com/to/FZs0Bm
Survey expires at Midnight February 10th, 2016.
Thanks to all who participate.
Kelly Deaver

_ARSlist: "Where the Answers Are" and have been for 20 years_


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[ADV] Winner of the ARSmarts license.

[Support]

Hello List,

All those who visited our booth at BMC Engage 2015 2 weeks ago, and left 
their business card in the jar, entered the ballot to win a free 
ARSmarts 6 months license.


Check the News section of our website to find out the name of the happy 
winner ;-).


Cheers,

Kaïs.

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[ADV] Using ARSmarts to speed up support (reverse engineering)

[Support]

Hello List,

Here is something that happened to me a few weeks ago. Thought I would 
share that with you.


Still working as a back-up of my colleague for that customer. The 
customer contacts me: they urgently need a report “like this one”, 
running on the last two weeks. I look at the example they sent me: 
doesn't look too bad, it is just a list of records. Which fields from 
what Form, as a result of what query, … that I have to find out.


By looking at the columns titles in the report, I guess that the form 
must be something related to Quality Feedback or something in that 
direction. I scan the list of Forms in the Dev Studio: not easy to find 
something, as the Forms are ordered by prefix. Instead of scanning the 
list and opening Forms at random, I load the customer's .def file in 
ARSmarts. I search on Field Label for what looks like a distinctive name 
based on the report's columns titles. Bingo, I find just two Forms that 
I need to check. I also immediately check that these Forms are not 
included in Join Forms.


Next I open the User Tool (much more convenient than the web interface 
to generate reports), and open these two Forms. I quickly find the right 
one. Cool. So far, so good.


Then I start to build the report. Looking at what I received from the 
customer, I quickly find the first Fields that I must add to the report. 
But several fields are nowhere to be found in what I can see in the User 
Tool. Well, let's have a look in Dev Studio to see if I find some hidden 
Fields that could be candidate to contain the data that is displayed in 
that report. After a quick check: no such luck. There are quite a few 
hidden fields, but by looking at the names of the Fields, none of them 
looks like they could be what I'm looking for.


So I open ARSmarts Data Manager. I connect to the server, open the Form 
and run the query that gives me the same result as the example I 
received from the customer. There I see all the data fields. I look at 
the first record in the report, and so know what data I have to find in 
ARSmarts Data Manager. And there they are: a range of fields named 
zTmpTextx, with zTmpText1 containing a question and zTmpText2 the 
answer, etc. I need to include three answers in the report. I don't know 
how long it would have taken me to find this out without the Data Manager.


I can then use the User Tool to build the report in a few minutes. 
ARSmarts saved my day once again ;-) ;-).


Thanks for reading me so far.

Kaïs.
kais.albas...@arsmarts.com

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ARSmarts and RRR at BMC Engage 2015

[Support]

Hello List,

I realize that I forgot to mention that we would be at BMC Engage 2015.  
Don't forget to visit our booth, we have plenty of goodies ;-).


See you.

Kaïs.

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ARSmarts for ARS9.

[Support]

Hello List,

We now have a version of ARSmarts that supports ARS9.  We do not plan an 
official beta program, but if you are working with ARS9 and feel like 
having a go with this new version of ARSmarts, don't hesitate to contact me.


Best regards,

Kaïs
kais.albas...@arsmarts.com
www.arsmarts.com

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[ADV] Looks like we're the best ......

[Support]

Hello List,

I just received a short email that makes me very happy :-).  It says:

/I've been using the free version for a few years now and am out and 
about as a contractor now. I have found this is the best tool for 
troubleshooting and documenting Remedy.//

/
I wish you all a fantastic week-end.

Kaïs.
kais.albas...@arsmarts.com


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[ADV] Number of records in Form

[Support]

Hello List,

During the holiday, I am on-call for one of our customers.  I have a 
good overall knowledge of their application (home made), but I don't 
know all the technical details.


While resolving an issue, I have to work on a monitoring form.  I would 
like to know how many records there are in the form, to know how careful 
I need to be.  Using ARSmarts Data Manager, I right-click on the Form 
name, and I have the answer: five thousands something, no problem.


Cheers,

Kaïs.
kais.albas...@arsmarts.com

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[ADV] Resetting the ReconciliationID with ARSmarts.

[Support]

Hello List,

Here is another example of how one of our consultants spared some 
cumbersome work (and precious time) by using ARSmarts.


Using normalization and reconciliation, create a reconciliation job with 
an Identify action.
Unfortunately, the identification rule is incorrect.  As a consequence, 
all the CI in my dataset received a newly generated ReconciliationID 
instead of receiving the ReconciliationID of my golden dataset.
In order to re-run the job, it is necessary to reset all 
ReconciliationIDs to 0 and the ReconciliationStatus to Ready to Merge.
Using ARSmarts Data Manager, it is quite simple to perform a Modify All 
operation on the relevant records, as you have access to all the Fields.


Without ARSmarts, you need to make the ReconciliationID field visible 
using the DevStudio.  If you use the Overlay feature, you need to create 
an Overlay for the View, and an Overlay for the Field.
Then wait for the Mid-Tier to re-cache (can you do this during business 
hours?).

Then you can perform the Modify All.
Then you delete the Overlay Field and the Overlay View.
Then the Mid-Tier refreshes his cache once again.

So it is certainly not impossible without ARSmarts, but it is clearly 
more cumbersome and can have serious performance impact.


Cheers,

Kaïs.
kais.albas...@arsmarts.com
www.arsmarts.com

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Re: Naked ARS (was: The ~! for filter names)

[Support]

Hello List,

Looks like I'm not the only one with the same idea . :-D.

I have been working with Remedy since 1997 (yes, the previous century 
...), beginning with version 2.3.  Like everybody, I have seen AR System 
replaced by ITSM/CMDB and I cried out loud 


I have recently been working on projects more at the ITIL level, where 
the supporting tool had already been chosen.  This gave me the 
opportunity to look at a number of other ITSM software packages, both 
from the end-user point of view and under the hood (admin and 
developer).  As far as I am concerned, AR System is miles ahead compared 
to other tools, while the ITSM/CMDB sold by BMC is just another app on 
the market.


If I may add something along the same line: applications such as ITSM8 
have become too complexe (and too big) for the European market (where 
companies are not as large as in the US).  I know for certain 3 
customers who tried to move from a previous version of Remedy ITSM to 
ITSM8 and after a year of effort gave up and have now completely dropped 
Remedy :-( :-(.  And there are more going down that path as we speak.  
If large applications make sense for large companies, it requires less 
consulting time to build a small ITSM app than to configure a large 
one, so offering AR System as a workflow engine makes a lot of sense to 
me (perhaps with a basic HelpDesk Template ).


Also, the ITIL market has offered a flourishing field to do business the 
last 15-20 years or so (remember back in 1998-1999, when Remedy had a 
50% market share ).  I think that the market is now mature, and all 
customers have what they need, so propose AR System as a more general 
workflow engine could be a step to diversification 


Cheers,

Kaïs.

On 7/03/2015 13:57, Harsh wrote:

**

Hi All,

The decent workflow engine what we called ARS is backbone of these 
suits and It was really disheartening when BMC announced ARS will not 
be sold individually. I mean this a great platform where we can design 
custom apps and more modular apps that's help any organization. I 
still feel ARS should be sold solely, it was and it is the best 
platform for creating custom applications quickly.


My vote is for naked ARS.

Regards,
Harsh

On 07-Mar-2015 12:18 am, Andrew Hicox and...@hicox.com 
mailto:and...@hicox.com wrote:


**

AMEN!

I can't belive how short sighted bmc has become in regard to
pushing itsm/cmdb and the rest of the licensed oob apps.
Especially at the expense of pushing out custom development
(essentially not supporting it).

The true irony, in my opinion, is that in the decade+ that we've
been struggling with converting the aruser GUI paradigm to a Web
interface, the world has come full circle.

Today, it's all mobile apps, and Web interfaces are on the way
out. Static dimension, single window grid layouts are back in a
huge way.

I know what I could do with a naked arserver, and an aruser client
that works on ios and android. With a few tweaks to the GUI
elements to make them mobile friendly and client side plug-ins to
give access to the camera, accelerometer, messaging framework and
the rest ...

holy moses, I know exactly what I could do with that! Change the
world. That's what.

On Mar 6, 2015 11:42 AM, Ray Gellenbeck
ray.gellenb...@redmangollc.com
mailto:ray.gellenb...@redmangollc.com wrote:

Thanks. The whole point was that some people don't even KNOW
that the engine is, well, an engine unto itself.  There seems
to be a trend (marketing?) to present the image that Remedy is
ONLY CMDB/ITSM.

It's always challenging to explain to customers that those are
just apps running on a (very nice) workflow engine
underneath.  I'm all for canned apps where they make sense. 
Ease of upgrade path, support, etc etc.  However, small steps

seem to keep happening in the product evolution over the last
few versions to slowly close off the custom-build path and
I'd just like to ask for the server/engine to be made
available *without* the suite. As great (or not great) as
anyone might feel the suite is, there are plenty out there who
want something simpler, or more modular, or (insert complaint
here).  It's part of why other products (especially those that
start with S and end with W) get a lot of migration.  There
needs to be more flexibility.

It also lets you push back on customizers from a support
perspective.  It won't be quite as ridiculous to have support
tell you that's been customized, we don't support it because
if you want custom, you should buy the naked product and build
your own.

I'm not pretending it's is any big magical answer.  The
request was really just to speak to a mindset to say quit
forcing one solution as if it is the right

Re: [ADV] ARSmarts, the Swiss knife for the Remedy technicians.

[Support]

Hi LJ,

Yes, it will.  In the Search screen, Fields tab, just check /Table 
Qualification/, and ARSmarts will search there as well.


An I forgot to mention, but when searching, you can restrict your search 
to Enabled workflow, for example, to get only relevant answers.


On 30/01/2015 16:04, LJ LongWing wrote:

**
Just out of curiosity, in Example #2, does ARSmarts also look for 
table fields that might use the field in a qualification?


On Fri, Jan 30, 2015 at 7:56 AM, Support supp...@arsmarts.com 
mailto:supp...@arsmarts.com wrote:


**
Hello List,

As I said in my previous email, here are a couple of examples that
show how ARSmarts can save you time.  I realize it became quite
long, but I hope it is detailed enough.  Don't hesitate to ask
questions or give feedback.

_*Example 1*_: find a Display-Only Character field that I can re-use.

I need to add workflow to a Form that already has a lot of
fields.  I would like to avoid the creation of yet one more
Display-Only Character field because I think that there must be
one that I can re-use.

Using Dev Studio, I cannot easily list all the Display-Only
Character fields.  So I go to the zTmp fields, find the
Character ones, and open them one by one to check that they are
Read-Only.
When I open such a field, I can list the workflow that interact
with that field (Relationships).  However, I cannot see the Firing
Order, which is key information to decide whether I can re-use it
or not, and if yes, what Firing Order I have to give to my
workflow.  This means that I have to open all the AL or all the
Filters interacting with the Field to see what their Firing Order is.

Using ARSmarts, I go Navigate -- Show Objects and I select the
Form.  A Form with plenty of fields, remember.
Then I list the Character, Read-Only Fields.
Then based on the name, I pick what I think could be a good candidate.
I open the Field, and in the Cross Refs tab, I see all the
workflow interacting with the field, including Firing Order, Run
If condition, summary of If and Else actions, whether they are
enabled and the Execute On.  I can decide there and then if the
Field can be re-used or not, without opening all the objects.

_*Example 2*_: Add a Status value to ThisForm.

Working on a custom app that grew through the years, the customer
asks that a value be added to the Status field. The current Status
values are New - Current - Obsolete, the customer now needs New -
Current - On hold - Obsolete.  The numerical values of the current
Status are 0, 1 and 2 (as you would have guessed .).  This
means that I have to find all the workflow that somehow uses the
Closed value of the Status field (in Run If, Push Field, Set
Field, ) so that I can modify each object accordingly.

In Dev Studio:
Open the Form.
Open the Status Field.
Show Relationships.  I have 150 objects that I have to check one
by one.

In ARSmarts:
Select ThisForm in the main ARSmarts window.
Search for Field with Field ID = 7.  You get the Status Field.
Then, in the Previous Results tab on the Search screen, select
Search in XRefs.  This will search in the cross refs of the
objects found by the previous search operation.
Still in the Search window, indicate that you want to search in
the Run If, Set Field If, Set Field, Push Field If, Push Field,
... of the Filters, AL, Escalations.
Indicate also that you are now searching for the word Closed.
This brings me 5 objects that I can open and check.

Note that the result of the above ARSmarts operation could also
bring parasite objects.  For example, an AL that fires on
Status, does a Set Field and sets a field called zTmpCloseParent
would also appear in the result while it does not interact with
the value Closed of the Status field.  But still, there are not
many of those, and this is much, much faster than going through
all the workflow attached to Status.

Also, to be really certain, I would in the same way look for the
value Current, just in case there is something like  'Status'
 Current.

_*Nice to have*_:

It is always possible to Document (in one click) the result of an
operation (Search, Compare, ).  ARSmarts will generate a nice
looking document.  In most situations, you can choose between
Summary or Detailed documentation.

It is also always possible to export the result of an operation to
a .def file (for later reference, to import on another server, as
a backup, ).

Thank you to those who read me this far, and once again, I am open
to questions.

Best regards,

Kaïs.


On 28/01/2015 08:58, Jason Miller wrote:

**
Ok Kaïs,  you opened the door so I'll bite :)

The email doesn't say what functionality of ARSmarts helped save

Re: [ADV] ARSmarts, the Swiss knife for the Remedy technicians.

[Support]

Hello List,

As I said in my previous email, here are a couple of examples that show 
how ARSmarts can save you time.  I realize it became quite long, but I 
hope it is detailed enough.  Don't hesitate to ask questions or give 
feedback.


_*Example 1*_: find a Display-Only Character field that I can re-use.

I need to add workflow to a Form that already has a lot of fields. I 
would like to avoid the creation of yet one more Display-Only Character 
field because I think that there must be one that I can re-use.


Using Dev Studio, I cannot easily list all the Display-Only Character 
fields.  So I go to the zTmp fields, find the Character ones, and 
open them one by one to check that they are Read-Only.
When I open such a field, I can list the workflow that interact with 
that field (Relationships).  However, I cannot see the Firing Order, 
which is key information to decide whether I can re-use it or not, and 
if yes, what Firing Order I have to give to my workflow.  This means 
that I have to open all the AL or all the Filters interacting with the 
Field to see what their Firing Order is.


Using ARSmarts, I go Navigate -- Show Objects and I select the Form.  A 
Form with plenty of fields, remember.

Then I list the Character, Read-Only Fields.
Then based on the name, I pick what I think could be a good candidate.
I open the Field, and in the Cross Refs tab, I see all the workflow 
interacting with the field, including Firing Order, Run If condition, 
summary of If and Else actions, whether they are enabled and the Execute 
On.  I can decide there and then if the Field can be re-used or not, 
without opening all the objects.


_*Example 2*_: Add a Status value to ThisForm.

Working on a custom app that grew through the years, the customer asks 
that a value be added to the Status field.  The current Status values 
are New - Current - Obsolete, the customer now needs New - Current - On 
hold - Obsolete.  The numerical values of the current Status are 0, 1 
and 2 (as you would have guessed .).  This means that I have to find 
all the workflow that somehow uses the Closed value of the Status field 
(in Run If, Push Field, Set Field, ) so that I can modify each 
object accordingly.


In Dev Studio:
Open the Form.
Open the Status Field.
Show Relationships.  I have 150 objects that I have to check one by one.

In ARSmarts:
Select ThisForm in the main ARSmarts window.
Search for Field with Field ID = 7.  You get the Status Field.
Then, in the Previous Results tab on the Search screen, select Search in 
XRefs.  This will search in the cross refs of the objects found by the 
previous search operation.
Still in the Search window, indicate that you want to search in the Run 
If, Set Field If, Set Field, Push Field If, Push Field, ... of the 
Filters, AL, Escalations.

Indicate also that you are now searching for the word Closed.
This brings me 5 objects that I can open and check.

Note that the result of the above ARSmarts operation could also bring 
parasite objects.  For example, an AL that fires on Status, does a Set 
Field and sets a field called zTmpCloseParent would also appear in the 
result while it does not interact with the value Closed of the Status 
field.  But still, there are not many of those, and this is much, much 
faster than going through all the workflow attached to Status.


Also, to be really certain, I would in the same way look for the value 
Current, just in case there is something like  'Status'  Current.


_*Nice to have*_:

It is always possible to Document (in one click) the result of an 
operation (Search, Compare, ).  ARSmarts will generate a nice 
looking document.  In most situations, you can choose between Summary or 
Detailed documentation.


It is also always possible to export the result of an operation to a 
.def file (for later reference, to import on another server, as a 
backup, ).


Thank you to those who read me this far, and once again, I am open to 
questions.


Best regards,

Kaïs.


On 28/01/2015 08:58, Jason Miller wrote:

**
Ok Kaïs,  you opened the door so I'll bite :)

The email doesn't say what functionality of ARSmarts helped save so 
much time.  I could easily say something like it use to take 10 
minutes for my car to get to the end of the block but now my car can 
take me to the end of the block in 30 seconds; that is now that I am 
starting the engine vs. pushing it.


For a community of technical people I think the vagueness is almost 
offensive.  Give us some details.  We still don't know what the 
customer does with ARSmarts or what they find the most interesting.  
Tell us more than some key quote snippets.


Jason

On Tue, Jan 27, 2015 at 7:43 AM, Support supp...@arsmarts.com 
mailto:supp...@arsmarts.com wrote:


**
Hello List,

I was asking to a customer what they do with ARSmarts, what
functionality they find the most interesting, . and I would
like to share some of his answer with you

Re: [ADV] ARSmarts, the Swiss knife for the Remedy technicians.

[Support]

Hi Jason, thanks for biting :-) :-) .

I apologize if I offended some of you.  It's just that I was so glad 
that ARSmarts could be so useful to its users.  Furthermore, I don't 
have much details about what the customer did, unfortunately.


That being said, I would be glad to share with the community here some 
detailed examples of how ARSmarts can help save time.  As I do not work 
deep in the bits and bytes anymore, I asked some of our users as well as 
my colleagues to feed me with detailed examples.  I will share them the 
minute I receive them.


For my part, and from my higher level point of view, here is an example 
of ARSmarts' added value:
I like to have .def files from the different environments 
(Dev-Test-Prod) on a regular basis.  This helps me to look back in the 
past if necessary (it worked last week, it doesn't work today; what has 
my team done the last two weeks; the customer says they did not touch 
the code, but I doubt it, ).  Using ARSmarts, I can generate .def 
files automatically, on a regular basis (daily, weekly depending of the 
developments going on).

The key advantages:
- .def generated automatically, meaning unattended, even if I am not on site
- no limitation of size (ITSM 8 is no problem)
- no impact on server performance (so I can generate .def files even 
from servers used 24x7)
- no ARSmarts license needed, so this is free of charge (and free is 
good ;-) :-) )

How can you do that:
- download ARSmarts from our website
- install ARSmarts on any Windows computer (be certain that the computer 
stays on at night if you schedule exports during night time)
- read the Appendix III in the ARSmarts User Guide so that you can 
create a command file (we'll call it ExportRemedyDefs.txt)
- in the command file, specify the servers from which you want to export 
the definitions, where to store the .def files, and other options
- open the Windows Scheduler, and schedule : arsmarts.exe -c 
ExportRemetyDefs.txt -o outputfile.txt and other options if needed.


I always choose to include in the batch operation the decode of the .def 
with ARSmarts and to save the file as ARSmarts Compiled File, so that I 
can open them quickly (1 min vs 20 min).


Hope this meets your expectations.  More detailed examples later 
(hopefully beginning of next week).


Cheers,

Kaïs.

On 28/01/2015 08:58, Jason Miller wrote:

**
Ok Kaïs,  you opened the door so I'll bite :)

The email doesn't say what functionality of ARSmarts helped save so 
much time.  I could easily say something like it use to take 10 
minutes for my car to get to the end of the block but now my car can 
take me to the end of the block in 30 seconds; that is now that I am 
starting the engine vs. pushing it.


For a community of technical people I think the vagueness is almost 
offensive.  Give us some details.  We still don't know what the 
customer does with ARSmarts or what they find the most interesting.  
Tell us more than some key quote snippets.


Jason

On Tue, Jan 27, 2015 at 7:43 AM, Support supp...@arsmarts.com 
mailto:supp...@arsmarts.com wrote:


**
Hello List,

I was asking to a customer what they do with ARSmarts, what
functionality they find the most interesting, . and I would
like to share some of his answer with you :-) ...

/... there was an issue in pilot testing.  It took me maybe 2
minutes to find it with ARSmarts, while it would have been at
least half an hour with Dev Studio.

//Using ARSmarts saves us untold hours.  ARSmarts has simply
become vital to saving us time so we can do more.

/Don't hesitate to contact me if you also want to do more with
your time Or if your manager wants you to do more with your
time ;-) :-).

Cheers,

Kaïs.
kais.albas...@arsmarts.com mailto:kais.albas...@arsmarts.com
/
/
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[ADV] ARSmarts, the Swiss knife for the Remedy technicians.

[Support]

Hello List,

I was asking to a customer what they do with ARSmarts, what 
functionality they find the most interesting, .  and I would like to 
share some of his answer with you :-) ...


/... there was an issue in pilot testing.  It took me maybe 2 minutes 
to find it with ARSmarts, while it would have been at least half an hour 
with Dev Studio.


//Using ARSmarts saves us untold hours.  ARSmarts has simply become 
vital to saving us time so we can do more.


/Don't hesitate to contact me if you also want to do more with your 
time Or if your manager wants you to do more with your time ;-) :-).


Cheers,

Kaïs.
kais.albas...@arsmarts.com
/
/

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[ADV]Who won the ARSmarts license ???

[Support]

Hi List,

Want to check who won the free ARSmarts license at the BMC Engage 2014 
conference in Orlando?

Check the News section of our website ;-) www.arsmarts.com

Cheers,

Kaïs.
kais.albas...@arsmarts.com

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Error handler in guide

[Remedy Support]

Hello friends,

I have a call guide filter which is having error handler filter enabled.

In the gudie, i have two push fields filters(F1 and F2) which pushes to two
forms FM1 and FM2.

First push field goes fine, but in the second push filter, i am getting an
error.

Now, the problem is that the push to form FM1 is not rolling back. It
should roll back.

I have both the filters  with `! sign.

I have also tried by putting error handler filter into the Filter 1 and 2,
but it did not work.

Please suggest, what can be the  issue.

Thanks a regards

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Re: Diff Files and Migrator

[Support]

Hi Lisa,

If you want to automatically save definition files, compare them, save 
the differences, document the differences, you should take a look at 
ARSmarts (www.arsmarts.com).


Feel free to contact me if you want to know more.

Best regards,

Kaïs
kais.albas...@arsmarts.com

On 10/10/2014 18:27, Kemes, Lisa A DLA CTR INFORMATION OPERATIONS wrote:

If I ran a diff in Migrator on one form and saved the file on my
desktop, that's a history of what those forms looked like at that
particular time right?

Let's say I change that form a day later.  If I open that diff file at a
later date will it show the new differences?  Or keep the old ones that
was captured before the changes?

Lisa Kemes
Remedy Consultant
Dev Technology Group
DLA Office: (717) 770-6437
Cell Phone: (717) 602-9460
lisa.ke...@devtechnology.com

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Sorting in Remedy- Dynamic Sorting query?

[Remedy Support]

Hello All,

I have problem related to sorting in Remedy. I have a web service which
create request in interface form01. On that interface form01  I have a
table field which loops all the incidents  and push into a interfaceform02.
And records from this form 02 are mapped as response to the web service.


With new web  service call, two sort order parameters are passed  sort
order1 and sort order2  ( Incident number, estimated resolved date or
Status) with flag as Assending or decending.

Now based on the information I need to sort the incidents and send back as
a response.

I can create table fields ( say 24 fields) and chose to loop based on the
request, but it is not a best solution.

I need to know how can I dynamically get the incidents from Hpd:helpdesk by
passing sorting field and flag as Accending/decending and send response to
web service.

e.g i will say give a all the incident first sorted by status- Assending
and second sorted by Incident number- decending. With the result, i pass
this information to web service response.

Thanks

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Re: ARERR 102

[Remedy Support]

Thanks Rick,

This is ARERR 102, not the field ID.

Regards

On Thu, Sep 18, 2014 at 5:52 PM, Rick Cook remedyr...@gmail.com wrote:

 **
 If memory serves, Field 102 is the Password field.  Does that lead you
 toward a solution?

 Rick Cook

 On Thu, Sep 18, 2014 at 7:33 AM, Remedy Support sahilbmcrem...@gmail.com
 wrote:

 **
 Hello All,

 I  have deleted a field from the form and added a new field.

 While importing def file from one server to another I am getting the
 following error:

 Required name parameter (or name field in a parameter) is empty ,102

 There is no data on the destination form. This form already exist on the
 destination server.


 Please share your inputs on this issue .


 Thanks



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Re: ARERR 102

[Remedy Support]

Thanks Rick,

Both the source form and destination form are same execpt that in source
form a new image is inserted in an existing control field.

regards


On Fri, Sep 19, 2014 at 10:52 AM, Misi Mladoniczky m...@rrr.se wrote:

 Hi,

 I would check the def-file and search for the deleted/added field id. Try
 the
 XML format as well, as it is easier to read.

 Did you add a field with the same field id as the removed one?

 It might confuse the import functionality that you remove/add the field in
 one
 go.

 Have you tried to remove the field manually before importing the def file?

 Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)

 Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13):
 * RRR|License - Not enough Remedy licenses? Save money by optimizing.
 * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
 Find these products, and many free tools and utilities, at http://rrr.se.

  Thanks Rick,
 
  This is ARERR 102, not the field ID.
 
  Regards
 
  On Thu, Sep 18, 2014 at 5:52 PM, Rick Cook remedyr...@gmail.com wrote:
 
  **
  If memory serves, Field 102 is the Password field.  Does that lead you
  toward a solution?
 
  Rick Cook
 
  On Thu, Sep 18, 2014 at 7:33 AM, Remedy Support 
 sahilbmcrem...@gmail.com
  wrote:
 
  **
  Hello All,
 
  I  have deleted a field from the form and added a new field.
 
  While importing def file from one server to another I am getting the
  following error:
 
  Required name parameter (or name field in a parameter) is empty ,102
 
  There is no data on the destination form. This form already exist on
 the
  destination server.
 
 
  Please share your inputs on this issue .
 
 
  Thanks
 
 
 
  _ARSlist: Where the Answers Are and have been for 20 years_
 
 
  _ARSlist: Where the Answers Are and have been for 20 years_
 
 
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ARERR 102

[Remedy Support]

Hello All,

I  have deleted a field from the form and added a new field.

While importing def file from one server to another I am getting the
following error:

Required name parameter (or name field in a parameter) is empty ,102

There is no data on the destination form. This form already exist on the
destination server.


Please share your inputs on this issue .


Thanks

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NonUnicode to Unicode testing

[Remedy Support]

Hello All,

We have to test the nonunicode to uncode migration of Remedy ARS 7.6.

Please sahre the possible scenarios that should be considered. or Some
special cases that needs to be tested both from client and web.

OS: windows
Database:Oracle
Remedy ARS 7.6

regards
Sahil

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Re: NonUnicode to Unicode testing

[Remedy Support]

Hello All,

Thanks a lot for the response.

The migration will be performed by some other team, we need to test whether
migration is sucessfull or not.

For this I have created some test cases for testing using remedy client and
web,

So I would request few of those scenarios (only test scenarios) so that I
am confident that the unicode migration is sucessfull.

regards
Sahil

On Wed, Sep 17, 2014 at 11:56 AM, Misi Mladoniczky m...@rrr.se wrote:

 Hi,

 1. Use the API to transfer both DATA and your Application (DEF-files).

 2. When transering data through the API, it is good to make set Client
 Charset
 to UTF-8, otherwise your data might get corrupted.

 I have typically used RRR|Chive to do this. Just add a parameter in the
 rrrchive config file saying clientcharset=UTF-8.

 The problem you could encounter is that wide characters take up more space.
 For example a Swedish character Å might take two bytes in the database.
 So
 some strings might not fit in the Unicode system even thought it fit in the
 old system. In this case you can increase the size of these fields, or
 truncate your data.

 If you use a good API-program for the transer, you will be notified on
 errors
 where the data did not fit. Which record it is, and which field.

 Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)

 Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13):
 * RRR|License - Not enough Remedy licenses? Save money by optimizing.
 * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
 Find these products, and many free tools and utilities, at http://rrr.se.

  Hello All,
 
  We have to test the nonunicode to uncode migration of Remedy ARS 7.6.
 
  Please sahre the possible scenarios that should be considered. or Some
  special cases that needs to be tested both from client and web.
 
  OS: windows
  Database:Oracle
  Remedy ARS 7.6
 
  regards
  Sahil
 
 
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[ADV] ARSmarts during the holiday period ....

[Support]

Hello List,

Just thought that some of you might want to take advantage of the 
holiday period to look at ARSmarts.  If that is the case, don't hesitate 
to contact me for a presentation and/or a demo.


Best regards,

Kaïs
kais.albas...@arsmarts.com
www.arsmarts.com

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Re: Finding all filters and Escalations that contain a web service set fields

[Support]

hi,

you can try with www.arsurf.it

You can install the tool and after :
1. Click on the link “Webs Called” in the box Relation
2. Clicking on the name of the endpoint

the tool shows the type of object that invokes the web service

best regards

Team Arsurf

 Il 13 giugno 2014 alle 20.46 Campbell, Paul (Paul) p...@avaya.com ha
 scritto:
 
 
  OK, I have a major challenge ahead of me, I have a Remedy 7.6.04 environment
 that is a fully custom app, no Out of the Box apps, that interacts with a
 third party application via Web Services calls.  There are hundreds of
 filters/escalations involved, and the third party app is changing the URL it
 exposes for Web Service Calls.  I need to find all of the filters and
  escalations that make web service calls so that I can change those URL
 endpoints.  Does anyone have a good way to search for objects that have a Set
 Fields Web Service operation and generate a list?  I don’t have Migrator or
 anything other third party tools like that at my disposal.  What would be
 great is to be able to generate a Working List in Dev Studio, but I really
 haven’t had any luck getting the search feature to work, Ideas?
 
 
 
  Paul Campbell  | Systems Architect  |  |  Avaya Client Services  |
 
  |   678-421-5342 | Web Conference
 https://collaborate.avaya.com/aacpa/?participantCode=4215342 | Audio
 Conference +1-513-228- code:4215342
 
 
 
  Everyone needs deadlines.  Even the beavers. They loaf around all summer, but
 when they are faced with the winter deadline, they work like fury. If we
 didn’t have deadlines, we’d stagnate.  Walt Disney
 
 
 
 



 _ARSlist: Where the Answers Are and have been for 20 years_
 


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[ADV] Screenshots of the ARSmarts Data Manager on our website.

[Support]

Hello List,

Better late than never: we added some screenshots of the Data Manager 
module on our website (www.arsmarts.com).


Best regards,

Kaïs.
kais.albas...@arsmarts.com

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Problem with driver 7.6.04

[Support]

Hi listers,

I am running driver.exe 7.6.04 and I get the following error:
The ordinal 240 could not be located in the dynamic link library 
arapi7604_build002.dll

Indeed, the Dependency Walker shows i240 does not exist.
Any idea? Is there a more recent version of this DLL?

Thanks

André

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[ADV] ARSmarts to ease your Remedy upgrade.

[Support]

Hello List,

Here is a nice reaction we received from someone who is evaluating 
ARSmarts :-)


/Just a thought, have you considered partnering with BMC? It seems like 
your product will help many folks who are upgrading to the next version 
of Remedy.


/Cheers.

Kaïs.
kais.albas...@arsmarts.com.

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Missing dll

[Support]

HI guys,

do you know from where I can download arencrypt7604.dll or arencrypt80.dll?
I do not find it on my server

Thanks

André Delcroix

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Re: Missing dll

[Support]

Thanks a lot

André
On 7/04/2014 14:39, LJ LongWing wrote:

**

I would say opening a ticket with bmc would do it for you :)

On Apr 7, 2014 6:25 AM, Support supp...@arsmarts.com 
mailto:supp...@arsmarts.com wrote:


HI guys,

do you know from where I can download arencrypt7604.dll or
arencrypt80.dll?
I do not find it on my server

Thanks

André Delcroix


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[ADV] ARSmarts, a remedy for alcoholism ...

[Support]

Hello List,

Recently, one of our users lost his ARSmarts license (new computer or 
something ...).  I received a mail that said:


/Could you please generate for me a new license ASAP?//
//I tried to understand a piece of workflow without ARSmarts, and this 
caused me to drink heavily.  Please help :-) :-) //

/
I found it quite funny ;-).

Best regards,

Kaïs
kais.albas...@arsmarts.com
www.arsmarts.com

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Re: Consuming webservice in 7,1

[Vyom Labs Support]

Hi Atul,

If the WSDL is accessible from SOAP UI and web browser then it 
should be accessible from Filter as well. Can you share the screenshots? And 
also I believe you are using the same link.

 

--

Regards,

ITSM Support

 

Vyom Labs Pvt. Ltd.

BSM Solutions  Services || ITIL Consulting  Training

Email:  
http://ars-action-request-system.1093659.n2.nabble.com/user/SendEmail.jtp?type=nodenode=7583733i=0
 [hidden email]  || Web Site:  http://www.vyomlabs.com www.vyomlabs.com 
Follow Vyom Labs  http://twitter.com/#%21/vyomlabs 
http://twitter.com/#!/vyomlabs ||  http://www.linkedin.com/company/vyom-labs 
http://www.linkedin.com/company/vyom-labs

 

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Atul Vohra
Sent: Tuesday, February 25, 2014 4:24 PM
To: arslist@ARSLIST.ORG
Subject: Re: Consuming webservice in 7,1

 

** 

Hi Neha,

I don't. It should not be looking for the xsd there as it should be self 
contained in the wsdl. Also it works in Soap UI.

 Original Message 
Subject: Re: Consuming webservice in 7,1
From: Neha Khandelwal jbpn...@gmail.com
Date: Tue, February 25, 2014 5:38 am
To: arslist@ARSLIST.ORG
--

 Hi Atul,

 Do you have webservice file stored at location C:\Program Files\AR
 System\Admin\ns1.xsd on your machine?

 Regards
 Neha


 On Tue, Feb 25, 2014 at 4:05 PM, Atul Vohra 
 a...@protechsoftwareinc.comwrote:

 **

 Hi,



 I am new on a project that uses ARS v7.1 (yes) and has web service
 integration. There is a filter that consumes this web service and now I am
 suppose to create another filter to consume another web service.

 I am having issues with Remedy Admin Tool (filter) not able to load any
 web service. I see that there is a filter to consume this web service but
 when I try to load it in the filter on my laptop I get the following error:

 ERROR: URI not found ns1.xsd



 Additional Details:

 C:\Program Files\AR System\Admin\ns1.xsd (The system cannot find the file
 specified)

 com.bmc.arsys.ws.util.ARWSException: URI not found ns1.xsd

 at
 com.bmc.arsys.ws.util.WsdlUtil.newDocument(WsdlUtil.java:213)

 at
 com.bmc.arsys.ws.util.WsdlUtil.newDocument(WsdlUtil.java:232)

 at
 com.bmc.arsys.ws.wsdl.XMLSchemaParser.extractFormDefaultValues(XMLSchemaParser.java:231)

 at
 com.bmc.arsys.ws.wsdl.XMLSchemaParser.extractFormDefaultValues(XMLSchemaParser.java:278)

 at
 com.bmc.arsys.ws.wsdl.XMLSchemaParser.parseXMLSchema(XMLSchemaParser.java:295)

 at
 com.bmc.arsys.ws.wsdl.XMLSchemaParser.init(XMLSchemaParser.java:121)

 at
 com.bmc.arsys.ws.wsdl.WsdlParser.createMappingDoc(WsdlParser.java:179)

 at
 com.bmc.arsys.ws.wsdl.WsdlParser.parseWsdl(WsdlParser.java:121)

 at
 com.bmc.arsys.ws.util.WsdlAdminInterface.parseWsdl(WsdlAdminInterface.java:399)

 at
 com.bmc.arsys.ws.util.WsdlAdminInterface.parseWSDLIntoMappingString(WsdlAdminInterface.java:198)



 This obviously worked for whomsoever that created the filter as there are
 mappings (input/output) but not sure what is needed to be done on my laptop
 (and remedy admin tool). The error is not related a certificate (as my java
 keystore has the certificates).

 I was hoping that someone would remember this - as this is v7.1, I am not
 sure how much BMC will help.



 My laptop has jre 1.7.



 Thanks.


 _ARSlist: Where the Answers Are and have been for 20 years_

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[ADV] New version of ARSmarts available.

[Support]

Hello List,

Version 3.1.2 of ARSmarts is available for download from our website.  
This version includes a number of minor bug fixes, as well as AR System 
8.1 support.


You can register on our website (http://www.arsmarts.com/Register) to 
get access to the download area.  If you have questions, you know where 
to find me ;-).


Best regards.

Kaïs
kais.albas...@arsmarts.com
www.arsmarts.com

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Re: analyze your remedy's applications with ARSurf

[Support ARSurf]

Hi, thanks to your feedback we've decided to post some video tutorials showing 
some features of the Arsurf Tool.
Don't hesitate to send us your concerns, questions or requests for other videos

Best regards, 
ARSurf Team
www.arsurf.it

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Re: List Tickets That Have Been Reopened

[Vyom Labs Support]

Hi Team,
We can achieve below functionality by using 'z1D Char01' = Reopen 
qualification in report console-qualification tab.
It will show the all incident tickets that have been reopened. Also, there is 
field Kickback_Count which stores how many times the ticket is reopen from 
resolved status.

--
Regards,
ITSM Support
Shruti Lakhote
 
Vyom Labs Pvt. Ltd.
BSM Solutions  Services || ITIL Consulting  Training
Email: [hidden email]  || Web Site: www.vyomlabs.com Follow Vyom Labs 
http://twitter.com/#!/vyomlabs || http://www.linkedin.com/company/vyom-labs
-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Terje Moglestue
Sent: Monday, January 13, 2014 3:48 PM
To: arslist@ARSLIST.ORG
Subject: Re: List Tickets That Have Been Reopened

Frank,
On the Incident or HPD:Help Desk form there is a field called 'Re-Opened Date'. 
The field is set by workflow. If it hold a value the ticket have been reopened. 
Search for 'Re-Opened Date' != $NULL$ should give you all the reopened tickets.

Regards,
Terje

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Ken Pritchard
Sent: Friday, January 10, 2014 3:53 PM
To: arslist@ARSLIST.ORG
Subject: Re: List Tickets That Have Been Reopened

You can probably do something where the statushistory.time.resolved field is 
not null and the status is less than resolved.

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Frank Caruso
Sent: Friday, January 10, 2014 9:51 AM
To: arslist@ARSLIST.ORG
Subject: List Tickets That Have Been Reopened

ITSM 764 sp2

Is there way to query for Incidents that have been reopened? I can get the list 
of Incidents that have been reopened and are currently still unresolved but 
need to be able to get all tickets, regardless of current status, that have 
been reopened.

Thank you

Frank Caruso

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Re: Add Status Reason for use on Asset UI

[Vyom Labs Support]

Hi,

 

If you want to add status reason then  you have to follow below steps:

1. Add a record to the SYS:Status Reason Menu Items form 

2.Add status reasons in field called  Status Reason(100150) on
AST:Attribute 

3.Open the respective join form delete the Status Reason field from
form(in this case AST:BaseElement )

(Note : We have to Convert respective form to custom from base  because we
are getting error  no delete flag is enabled on regular form  )

4. Again add the that field from AST:Attribute in that join 

5.then check the field values are reflected on join form or not 

 

Then When you create records status reason value will save on form .  :)

 

 

 

 

Regards,

ITSM Support 

(Bhagyashri Jogdand)

 

Vyom Labs Pvt. Ltd.

BSM Solutions  Services || ITIL Consulting  Training

Email: [hidden email]
http://ars-action-request-system.1093659.n2.nabble.com/user/SendEmail.jtp?t
ype=nodenode=7583733i=0   || Web Site: www.vyomlabs.com Follow Vyom Labs
http://twitter.com/#!/vyomlabs http://twitter.com/#%21/vyomlabs  ||
http://www.linkedin.com/company/vyom-labs

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Smerz, Christian
Sent: Wednesday, November 27, 2013 2:36 AM
To: arslist@ARSLIST.ORG
Subject: Re: Add Status Reason for use on Asset UI

 

** 

This would now be a field on the AST:Attributes form.  Part of the
architecture change for AM/CMDB is to move asset lifecycle fields to this
form and out of the CMDB.  We modified the field (through overlay) directly.

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Hennigan, Sandra
Sent: Tuesday, November 26, 2013 3:01 PM
To: arslist@ARSLIST.ORG
Subject: Add Status Reason for use on Asset UI

 

** 

Windows 2008 r2

Oracle 11g

ARS 8.1

ITSM 8.1

 

I need to add new Status Reason attributes for use on Asset UI records. 

 

The directions I have found pertain to Incident, Change or Work Order. The
directions have you add a attribute to the Status Reason_Hidden field on the
form then add a record to the SYS:Status Reason Menu Items form. 

 

I have not found directions for adding new Status Reason for Asset UIs and
could not find a corresponding Status Reason_Hidden field on the BMC Base
Element form.

 

I added a record for the new Status Reason on the SYS:Status Reason Menu
Items form. The new Status Reason can be selected on any Asset UI but when
the record is saved, the selected Status Reason does not save.

 

Assistance appreciated.

 

Thank you,

 

Sandra Hennigan

Remedy Developer

_ARSlist: Where the Answers Are and have been for 20 years_ 

 

  _  


This message (including any attachments) is confidential and intended for a
specific individual and purpose. If you are not the intended recipient,
please notify the sender immediately and delete this message.

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[ADV] ARSmarts 3.1.1 now available.

[Support]

Hello List,

Just to let you know that a new version of ARSmarts has just been made 
available.  Beside the usual bug fixes and new goodies here and there, 
the Data Manager in ARSmarts 3.1.1 now supports all type of Forms (Join, 
Vendor, ).  Hope you guys like it.


As usual, if you want to get access to the evaluation version, just 
register on our website http://www.arsmarts.com/Register


Best regards,

Kaïs
kais.albas...@arsmarts.com

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Re: Format outgoing emails

[Vyom Labs Support]

As per my investigation there are OOTB filters which are used to send mail
for notification purpose based on condition satisfied.

 

NTE:NTS:Email_200_SystemNT

NTE:NTS:Email_200_Customer-NT

NTE:NTS:Email_200_Manual-NT

 1.   These filters uses notify action and mechanism as Email. We can
include header and footer template in these filters notify action.

2.   We can also include the HTML code in the 'Email Message Field' in
SYS:Notification Messages form to format the text which include color,
size etc.

3.   We can also use the Header and footer template in the mailbox that
we configured in the AR System Email Mailbox Configuration form

 We can use above three options to format the email.

 

 

--

Regards,

Amit Kumar

 

Vyom Labs Pvt. Ltd.

BSM Solutions  Services || ITIL Consulting  Training

Email:
http://ars-action-request-system.1093659.n2.nabble.com/user/SendEmail.jtp?t
ype=nodenode=7583733i=0 [hidden email]  || Web Site:
http://www.vyomlabs.com www.vyomlabs.com Follow Vyom Labs
http://twitter.com/#%21/vyomlabs http://twitter.com/#!/vyomlabs ||
http://www.linkedin.com/company/vyom-labs
http://www.linkedin.com/company/vyom-labs

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of lars.j.petters...@vattenfall.com
Sent: Wednesday, October 23, 2013 12:17 AM
To: arslist@ARSLIST.ORG
Subject: Format outgoing emails

 

** 

Hi, In 'Tabasco', home build application, I use form 'Ar System Email
Templates' in notification filters to get formatted emails, with colors,
bold text and things like that. Works fine. But in ITSM ? For assignment and
confirmation mails to customers? How do I solve it there, using HTML code
for outgoing emails?

 

// Lars

 

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Re: 7604 ITSM field mapping for pushing from incident to create a Task

[Vyom Labs Support]

Hi,

 

The following mappings may help in creating task from incident.

 

A filter Push Field action from HPD:Help Desk form to the TMS:Task
form(Create Task view).

Some field mapping may need to added/removed depending on the requirement.

 

 

Submitter = $Default$

Status = $Default$

Assignee Group = $Asignee Group$

RootRequestInstanceID = $Instance ID$

RootRequestName = $Incident Number$

RootRequestMode = Real

RootRequestFormName = $HPD:Help Desk$

RootRequestID = $Incident number$

zAssociationTemplate ID = $NULL$

TaskType = $Manual$

State = $Default$

Sequence = $z1D_NextSequence$

TaskTypeCreate = Manual

Priority = $Priority$

Location Company = $Company$

Customer Person ID = $Person ID$

Customer First Name = $First Name$

Customer Last Name =  $Last name$

Customer Company =  $Contact Company$

Customer Organization  = $Organization$

Customer Department  = $ Department$

Customer Phone Number = $Phone Number$

Customer Middle Name = = $ Middle Initial $

Vendor Assignee Groups = = $ Vendor Assignee Groups $

Region = $Region$

Site = $Site$

Site Group = $SiteGroup$

Notify Assignee = Yes

 

 

--

Regards,

Prathamesh S

 

Vyom Labs Pvt. Ltd.

BSM Solutions  Services || ITIL Consulting  Training

Email: [hidden email]
http://ars-action-request-system.1093659.n2.nabble.com/user/SendEmail.jtp?t
ype=nodenode=7583733i=0   || Web Site: www.vyomlabs.com Follow Vyom Labs
http://twitter.com/#!/vyomlabs http://twitter.com/#%21/vyomlabs  ||
http://www.linkedin.com/company/vyom-labs

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Daniel
Sent: Monday, October 21, 2013 10:02 PM
To: arslist@ARSLIST.ORG
Subject: 7604 ITSM field mapping for pushing from incident to create a Task

 

** 

I was wondering if someone has the field mapping, and is willing to share
it, for custom code in a filter, to create a task from an Incident?

 

[yes, I do realize I could trace the workflow of the Incident and pressing
the Task buttons etc. just hoping someone will be nice so I can avoid all
that].

 

Thanks Daniel

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Re: analyze your remedy's applications with ARSurf

[Support]

The tool make a photograph of the application ARS remedy using Api remedy.
This picture takes on average 15 minutes; only in this moment ARSurf connects to
the application server remedy.
During this fifteen-minutes connection, on the machine where the exe Arsuf is
launched, a proprietary DB is created.
All searches explained on the user manual ARSurf are carried out offline on the
proprietary DB ARSurf.
No search is launched online on the application server remedy.
Concerning the compatibility we confirm our product has been checked and tested
on server remedy 7.5, 7.6 and 8.1.
Altought one-year test, it is likely that there will be few bugs but they
absolutely don't interfere with the application server remedy.

Best regards,
ARSurf Team

 Il 17 ottobre 2013 alle 15.54 arslist arsl...@danielbloom.ca ha scritto:
 
 
  Went to the web site and there is no information I can find about who is
 behind it, i.e. names, what version or versions are supported etc.
 
  My opinion so far is that I will not download the product since I can’t
 verify the source or that it will work with the version of ARSystem I have.
 
 
 
  I also can’t see form the visible information what the advantage is over the
 Developer Studio?
 
 
 
  Looking at the whois it might be people from Devoteam:
 
 
  ·Gatti Giorgio
 http://www.linkedin.com/profile/view?id=248773156authType=nameauthToken=D5Xptrk=prof-sb-browse_map-name
 
  Business analyst  Software Engineer presso Devoteam
 
  Confirmation or denial would be of interest.
 
 
 
  Thanks Daniel
 
 
 
  From: Action Request System discussion list(ARSList)
 [mailto:arslist@ARSLIST.ORG] On Behalf Of Support
  Sent: October 17, 2013 8:30 AM
  To: arslist@ARSLIST.ORG
  Subject: Re: analyze your remedy's applications with ARSurf
 
 
 
  **
 
  Our team is composed primary of two freelancers who have been working on
 Remedy for 15 years.
 
  We would be happy to have your opinion about our product.
 
 
   Il 16 ottobre 2013 alle 22.01 Joe D'Souza jdso...@shyle.net
   mailto:jdso...@shyle.net  ha scritto:
   
   
   For informational purposes, may we know who are the team members supporting
   this enterprise?
   
   Cheers
   
   Joe
   
   
   
   -Original Message-
   From: Action Request System discussion list(ARSList)
   [mailto:arslist@ARSLIST.ORG ] On Behalf Of Support ARSurf
   Sent: Wednesday, October 16, 2013 9:52 AM
   To: arslist@ARSLIST.ORG mailto:arslist@ARSLIST.ORG
   Subject: analyze your remedy's applications with ARSurf
   
   Good morning,
   if you are interested there is a new tool able to help Remedy developers.
   For additional information click here  http://www.arsurf.it .
   Best regards,
   ARSurf Team
   
   
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Re: Template Assignment Flow

[Vyom Labs Support]

Hi,

 

You can try the following steps to achieve the requirement:

 

--Disable the OOTB filter : TMS:TAS:ActiveToPendingAssigned

--Change the Run-If qualification of TMS:TAS:ActiveToAssigned to
('DB.Status' = Staged) AND ('TR.State' = Active) AND ('TaskType' =
Manual)

 

Hope this will help you.

--

Regards,

Prathamesh S.

 

Vyom Labs Pvt. Ltd.

BSM Solutions  Services || ITIL Consulting  Training

Email: [hidden email]
http://ars-action-request-system.1093659.n2.nabble.com/user/SendEmail.jtp?t
ype=nodenode=7583733i=0   || Web Site: www.vyomlabs.com Follow Vyom Labs
http://twitter.com/#!/vyomlabs http://twitter.com/#%21/vyomlabs  ||
http://www.linkedin.com/company/vyom-labs

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Brittain, Mark
Sent: Tuesday, October 15, 2013 11:58 PM
To: arslist@ARSLIST.ORG
Subject: Template Assignment Flow

 

** 

Hi All,

 

I have been experimenting with Tasks/Templates/Group Templates for a good
chunk of the day and have not been able to get the desired flow. Basically I
want to create a Work Order, use a Task Group Template and then once the
Status of the Work Order is set In-Progress, the tasks are assigned one at a
time in order without further human intervention.

 

I am doing this with Work Orders but should apply to the other applications.
I want to create 5 Task Templates and put them in a Task Group Template,
sequenced 1-5.  Each Task is for a different Assigned Group and the Assignee
is blank. Can't use the assignment engine to assign to a person.

 

What happens OOB: When the status of Work Order to In-Progress, the Status
of the first Task changes to Pending/Assignment and 2-5 are Staged. Then
someone has to set the Status to Assigned. Once the first Task is Closed,
the second becomes Pending/Assignment and someone has to assign that one
out. Same for tasks 3-5.

 

What I need to have happen:  When the status of Work Order to In-Progress,
the Status of the first Task changes to Assigned and 2-5 are Staged. Then
when the first Task is Closed, the second becomes Assigned. Same for tasks
3-5.

 

Is that possible? I would think so and I am just not getting what the guide
is saying.

 

ARS 7.6.04 SP3

ITSM 7.6.04 SP3

 

Thanks

Mark

 

 

  _  

This E-mail and any of its attachments may contain Time Warner Cable
proprietary information, which is privileged, confidential, or subject to
copyright belonging to Time Warner Cable. This E-mail is intended solely for
the use of the individual or entity to which it is addressed. If you are not
the intended recipient of this E-mail, you are hereby notified that any
dissemination, distribution, copying, or action taken in relation to the
contents of and attachments to this E-mail is strictly prohibited and may be
unlawful. If you have received this E-mail in error, please notify the
sender immediately and permanently delete the original and any copy of this
E-mail and any printout.

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Re: analyze your remedy's applications with ARSurf

[Support]

Our team is composed primary of two freelancers who have been working on Remedy
for 15 years.
We would be happy to have your opinion about our product.

 Il 16 ottobre 2013 alle 22.01 Joe D'Souza jdso...@shyle.net ha scritto:
 
 
 For informational purposes, may we know who are the team members supporting
 this enterprise?
 
 Cheers
 
 Joe
 
 
 
 -Original Message-
 From: Action Request System discussion list(ARSList)
 [mailto:arslist@ARSLIST.ORG] On Behalf Of Support ARSurf
 Sent: Wednesday, October 16, 2013 9:52 AM
 To: arslist@ARSLIST.ORG
 Subject: analyze your remedy's applications with ARSurf
 
 Good morning,
 if you are interested there is a new tool able to help Remedy developers.
 For additional information click here  www.arsurf.it.
 Best regards,
 ARSurf Team
 
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analyze your remedy's applications with ARSurf

[Support ARSurf]

Good morning,
if you are interested there is a new tool able to help Remedy developers. 
For additional information click here  www.arsurf.it.
Best regards,
ARSurf Team

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Re: Search feature in devloper studio

[Support]

Hello Paul,

You can also check ARSmarts (www.arsmarts.com).  What you ask is really 
the basis of the basics in terms of finding your way in workflow, and 
your question will be answered in ARSmarts in 3 to 4 clicks.  ARSmarts 
will also show you the Foreign Objects (objects that interact with a 
Form but are not attached to it, e.g.: Push Field actions, table fields, 
...), will allow you to Search (very detailed if you need to), 


Just check our website.  The Features and the Screenshots pages will 
give you a first overview.  If you need more info, don't hesitate to 
drop me a mail.


Best regards,

Kaïs.
kais.albas...@arsmarts.com

On 6/10/2013 14:45, Campbell, Paul (Paul) wrote:

**
Michelle, I submitted this as an idea on the communities site and it 
got closed because search gave this functionality.


Sent from my iPhone

On Oct 5, 2013, at 11:03 PM, Lucero, Michelle 
michelle.luc...@bankofamerica.com 
mailto:michelle.luc...@bankofamerica.com wrote:



**

Hi, Paul:

I *LOVE *using Developer Studio, except the occasional crashing, but 
that’s another story for another thread.  It is exponentially more 
powerful than the Admin Tool ever was.


I use these tools frequently and in my experience, they all work 
quite well:


·Working list

·Relationships

·Searching

*BUT*, Dev Studio is lacking in at least one glaringly obvious area 
(well, to me).  That is the ability to sort by more than one option 
in a list.


In the Remedy Admin Tool, one could click the column header of let’s 
say list of filters.  The list would be sorted.  Then click another 
column and it will apply the 2^nd sort while retaining the first one. 
Similar to performing a custom sort in Excel.  Like sort by Column A 
and then Column B.


Linux /Oracle

ARS 8.1.00

ITSM 8.1.00

Mid-Tier 8.1.00

Developer Studio 8.1.00 w/April 2013 Build hot fix

*From:*Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] *On Behalf Of *Rod Harris

*Sent:* Friday, October 04, 2013 5:49 PM
*To:* arslist@ARSLIST.ORG mailto:arslist@ARSLIST.ORG
*Subject:* Re: Search feature in devloper studio

**

Hi Paul,

The search feature isn't really the best for getting a list of 
filters that relate to a form. The best way to do that is with a 
working list. If you create a view by form working list and select 
the forms you want, then use the icon in the top right of that screen 
to view by type, that is probably the closest thing you are looking 
for. The view by type screen will allow you to sort by all the 
normal options like execute on and enabled


The search is good for finding embedded strings within code. Things 
like specific error messages or run process commands.


Show relationships is also good for quickly finding all kinds of 
workflow that relate to a specific field or other objects.


Rod

On 4 October 2013 00:41, Campbell, Paul (Paul) p...@avaya.com 
mailto:p...@avaya.com wrote:


**

So has anyone gotten the search feature to work in developer studio 
to really work, I am am using Dev Studio 8.1 searching against a 
7.6.04 server and I am trying to do something that seems really 
simple, but I can’t seem to find any matches, so I want to find all 
filters that fire on submit or modify where primary form = X, and I 
put the form name in the search text, I set the search in to be 
Forms: Workflow; Guides and all it finds is the form, no filters.  
I’ve tried setting a qualification of Only These Locations, Object 
Type =Filter and TargetText Location = Form, still no filters.  
Object Relationships are on, I just can’t seem to get the right 
criteria.  Any search wizards out there?


_ARSlist: Where the Answers Are and have been for 20 years_

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This message, and any attachments, is for the intended recipient(s) 
only, may contain information that is privileged, confidential and/or 
proprietary and subject to important terms and conditions available 
at http://www.bankofamerica.com/emaildisclaimer. If you are not the 
intended recipient, please delete this message.

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Audit and Ignore Filters option.

[Support]

Hello List,

I was wondering if the Ignore Filters option respects the auditing 
settings.


In other words, if I have a Form with a field that is audited, and if I 
then do an Import of data and that I flag the Ignore Filters option, 
will the field be audited?


Thanks,

Kaïs.

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Re: Audit and Ignore Filters option.

[Support]

The list is fantastic :-)

Thank you Vikrant. 

Sent from my iPhone

 On 06 Oct 2013, at 19:39, Vikrant Kulkarni vikrant.rem...@gmail.com wrote:
 
 **
 Yes the data will be audited as there is no filter for audit functionality. 
 The code is written in the server which cannot be by passed. 
 Anyone correct me if I am wrong it's been long I have seen that code.
 
 Thanks,
 Vikrant
 
 On 06-Oct-2013 11:02 PM, Support supp...@arsmarts.com wrote:
 Hello List,
 
 I was wondering if the Ignore Filters option respects the auditing settings.
 
 In other words, if I have a Form with a field that is audited, and if I then 
 do an Import of data and that I flag the Ignore Filters option, will the 
 field be audited?
 
 Thanks,
 
 Kaïs.
 
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Re: Thanks to all for WWRUG13

[Support]

WWRUG is great, and anybody who has not attended one yet should do so 
ASAP.  Great content, social fun, plus you get the opportunity to put a 
face on a lot of names (who was this big guy walking around with a cane, 
and taking the stage quite often :-) :-)  ).


As for the grey hair, don't worry, they are a sign of great wisdom. What 
annoys me more is that my center of gravity slowly moves to the middle 
of my body, while it used to be somewhere at shoulder height ;-) ;-) 


Kaïs.

On 7/10/2013 04:32, Joe D'Souza wrote:

**

I had a great time too.. If I knew this event was as engaging both 
from the social view point as well as some of the geeky technical 
stuff that goes down our system during that week, I would have 
attended a few more of these in all the years I have been so close to 
all this in the US -- but better late than never.


I hope to see you'll all in Orlando as well.

I have about 3 or 4 white hair J.. Notice them? Might be more next year J

Joe



*From:*Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] *On Behalf Of *Howard Richter

*Sent:* Sunday, October 06, 2013 4:55 PM
*To:* arslist@ARSLIST.ORG
*Subject:* Thanks to all for WWRUG13

After recovering from my redeye back to Atlanta, I just wanted to 
thank everyone who worked so hard on putting WWRUG13  together.


The knowledge I have acquired and the memories of the people that I 
met up with, will stay with me forever.


The one scary part was, walking in to the meeting room for the first 
time Monday night and seeing how many of the people I have known for 
all these years now had gray hair. Reminding me of how long I have 
been playing with Remedy.


At the end I know that the time I spent with my fellow Remedy 
enthusiasts, proved to me that we are not just a group of geeks that 
have a common platform that we all work on. But we are a family (that 
bleeds green) and our homes are all around the world.


Thank you again for a great time and I hope to see you all in Orlando,

Howard

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WWRUG13 slowly getting to an end ....

[Support]

Hello List,

The WWRUG13 is slowly coming to an end, and it was great.  Good people, 
interesting sessions nice vendor fair, .  And I just want to thank 
all those who worked very hard, mostly in the evenings and during 
weekends, so that we could all come together this week, exchange ideas 
and experiences, and also have a good time.  So thank you very much to 
the whole team, the staff, the volunteers,  You did a great job :-) 
:-) :-) .


See you all next year in Florida.

Kaïs
kais.albas...@arsmarts.com

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OT: Developers Looking for Projects in California

[Jeff Lockemy (QMX Support Services)]

Good Morning,

 

I have a few colleagues in the San Diego metropolitan area that are looking
for work in the region.  Temporary, permanent, consulting, full time, part
time, doesn't matter.  If you know of anyone looking for a Remedy
development resource in San Diego, Orange County, etc. please email me off
the list.

 

Thanks,

Jeff

 

 

 

 

 

 


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Re: Work Orders - Total Time

[Vyom Labs Support]

Hi,

 

With  v7.6.04.
As mentioned below I also found field 'Total Time Spent' on 'Work Order' 
WOI:Work Info form. I made it visible 'true'  checked by creating one work
order request, I didn't get any value in this field even request was closed.
Apart from this which I found as OOTB solution is 'Actual Start date' and
'Actual end date' fields. These fields are present in 'Dates' tab/panel on
Work Order form which is hidden. Even I checked for these dates by flowing
one WO request, still I didn't found any values for these fields. I checked
it for all status till complete,it has not asked me for any date inputs.
Furthermore I didn't found any OOTB configuration that will make these date
fields required while moving wo request from one status to another.

Looking towards this OOTB behavior we can calculate 'Total Time Spent' based
on two fields i.e.'Actual Start date' and 'Actual end date'. We need to
create our own work flows  which will set these two fields automatically
based on conditions. We can give following conditions for 
1.Status =AssignedActual Start date.
2.Status=completed--Actual end date. and
3.'Total Time Spent'=Actual end date-Actual Start date.



--

Regards,

Nilesh Janjire

 

Vyom Labs Pvt. Ltd.

BSM Solutions  Services || ITIL Consulting  Training

Email: [hidden email]
http://ars-action-request-system.1093659.n2.nabble.com/user/SendEmail.jtp?t
ype=nodenode=7583733i=0   || Web Site: www.vyomlabs.com Follow Vyom Labs
http://twitter.com/#!/vyomlabs http://twitter.com/#%21/vyomlabs  ||
http://www.linkedin.com/company/vyom-labs

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Brittain, Mark
Sent: Tuesday, October 01, 2013 12:46 AM
To: arslist@ARSLIST.ORG
Subject: Work Orders - Total Time

 

** 

HI All,

 

In the Work Order is there any time functionality like in the Incident or
Change? I could not any field like 'Total Time Spent' in the Work Order but
did find it as not-in-view field in the WOI:Work Info. The field is also a
hidden column is the Work Order Work Info table.

 

Would prefer to use what is already there rather than create something new.
If not, has anyone implemented a time tracking n Work Orders?

 

ITSM 7.6.04 SP3

 

Thanks

Mark 

 

Mark Brittain

Remedy Developer

ITILv3 Continual Service Improvement

NaviSite - A Time Warner Cable Company

mbritt...@navisite.com

Office: 315-634-9337

Mobile: 315-882.5360

email-Logo-031813

 

 

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This E-mail and any of its attachments may contain Time Warner Cable
proprietary information, which is privileged, confidential, or subject to
copyright belonging to Time Warner Cable. This E-mail is intended solely for
the use of the individual or entity to which it is addressed. If you are not
the intended recipient of this E-mail, you are hereby notified that any
dissemination, distribution, copying, or action taken in relation to the
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unlawful. If you have received this E-mail in error, please notify the
sender immediately and permanently delete the original and any copy of this
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image001.gif

Re: Report / download attachments for a client

[Vyom Labs Support]

Hi,

 

There is a utility named rrr|chive can perform this task as written over it's 
document and also the link 
(http://www.mail-archive.com/arslist@arslist.org/msg91092.html)  I will 
suggests the same.
This utility works with Remedy 6.3 to 7.6, Oracle/MS-SQL, and either Windows 
or Linux environment as per its doc.



--

Regards,

Nitesh Kumar

 

Vyom Labs Pvt. Ltd.

BSM Solutions  Services || ITIL Consulting  Training

Email:  
http://ars-action-request-system.1093659.n2.nabble.com/user/SendEmail.jtp?type=nodenode=7583733i=0
 [hidden email]  || Web Site:  http://www.vyomlabs.com www.vyomlabs.com 
Follow Vyom Labs  http://twitter.com/#%21/vyomlabs 
http://twitter.com/#!/vyomlabs ||  http://www.linkedin.com/company/vyom-labs 
http://www.linkedin.com/company/vyom-labs

 

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Atul Vohra
Sent: Friday, September 20, 2013 8:37 AM
To: arslist@ARSLIST.ORG
Subject: Report / download attachments for a client

 

** 

Hi

I have a request from a client to download all their work log attachments. I 
read that when the attachment is saved in the B  table it has some BMC coding 
and thus can not be accessed directly using sql.

My question was - does anyone know about some api / utility that could help 
with this. We are on 7.6.04 version with Oracle.

 

Thanks

Atul

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Question about ARSmarts Foreign Objects functionality

[Support]

Hello List,

We have a question about the Foreign Objects functionality of ARSmarts, 
and we would like your input.


_What is the Foreign Objects functionality?

_ In the ARSmarts Show Objects window (where you browse through Forms, 
Filters, ...), select a Form.  Then you can browse through the Fields, 
Filters, Active Links, ... _attached to this Form_. There you also find 
the Foreign Objects tab that lists all the objects that interact with 
the Form, but _are not attached_ to the Form.  Eg: a Filter attached to 
Form A and performing a Push Field to Form B is a Foreign Object of Form 
B, a Table Field on Form A showing records from Form B will be a Foreign 
Object of Form B, 


See the screenshots on our website and our User Guide for more details 
about Foreign Objects.


_The question:

_As mentioned above, a Filter attached to Form A that does a Push Field 
to Form A is _not_ listed in the Foreign Objects of Form A.  A Table 
Field on Form A that lists records from Form A is _not_ listed in the 
Foreign Objects of Form A.


One of our users is asking that these objects would be included in the 
list of Foreign Objects.


What do you think?

Best regards,

Kaïs.

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Re: Email Template- Issue with incoming mail from Outlook 2003

[Vyom Labs Support]

Hi,

There is KB entry from BMC related to this issue.

BMC KB:

Knowledge Article
Microsoft Office 2003 Outlook and Email Engine incompatibility.
Knowledge Article ID: KA335570
Version: 1.0
Status: Published
Published date: 01/20/2011
Problem
Remedy Email Engine usability is affected by the way Microsoft Office 2003 
Outlook encapsulates the body of an email into an attachment (postdata.att) 
which cannot be parsed. Prior versions of Microsoft Office are processed 
normally. Talked to Engineering regarding the postdata.att attachment not being 
processed by the email engine. This is expected because the email engine does 
not process attachments (unlike text messages that can be parsed). Also, the 
data that is inside the attachment is not in email engine template format (it 
is encoded).
Solution
Remedy Engineering's opinion is that the user should open a tar with Microsoft 
to allow Outlook 2003 to send Internet mail that conforms to Internet mail 
standards.
In short, Outlook 2003's behavior when sending a web-based form does not meet 
Remedy's published standards for parsable incoming email data.

--
Regards,
Vilas Auti

Vyom Labs Pvt. Ltd.
BSM Solutions  Services || ITIL Consulting  Training
Email: [hidden email]  || Web Site: www.vyomlabs.com Follow Vyom Labs 
http://twitter.com/#!/vyomlabs || http://www.linkedin.com/company/vyom-labs


-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Sahil Pathania
Sent: Wednesday, September 11, 2013 12:24 AM
To: arslist@ARSLIST.ORG
Subject: Email Template- Issue with incoming mail from Outlook 2003

Hello Experts,

We have users who uses outlook 2003 and 2007 or later.

I have a customized Remedy Application. It uses Email Server to send mails. A 
template is attached to the outgoing email. The outgoing mails are going fine 
with the template for outlook 2003/2007 or later. But no incoming mail for 
version 2003 only.

When user reply to the email from Outlook application V2003, no incoming email 
is received in Remedy. Actually, the reply from customer should attached to the 
Incident ticket as a worklog entry.

This is working fine for user who reply email from Outlook version 2007 or 
later. I need to find the solution to make it work from outlook 2003.

There is KB entry from BMC related to this issue.


Please suggest the possible solutions to make it happen for Outlook 2003. 

I could think two possible options:

1. The format of the incoming mail is not accepted by Remedy, so try to modify 
the template such that it is expected by remedy.

2 Write some logic to remove the template from incoming mails. When user reply 
to the email received from Remedy, it will come back to remedy with the 
template sent by Remedy.


Please share your valuable suggestions.

Thanks in advance.

BMC KB:

Knowledge Article
Microsoft Office 2003 Outlook and Email Engine incompatibility.
Knowledge Article ID: KA335570
Version: 1.0
Status: Published
Published date: 01/20/2011
Problem
Remedy Email Engine usability is affected by the way Microsoft Office 2003 
Outlook encapsulates the body of an email into an
attachment (postdata.att) which cannot be parsed. Prior versions of Microsoft 
Office are processed normally. Talked to
Engineering regarding the postdata.att attachment not being processed by the 
email engine. This is expected because the email
engine does not process attachments (unlike text messages that can be parsed). 
Also, the data that is inside the attachment is not
in email engine template format (it is encoded).
Solution
Remedy Engineering's opinion is that the user should open a tar with Microsoft 
to allow Outlook 2003 to send Internet mail that
conforms to Internet mail standards.
In short, Outlook 2003's behavior when sending a web-based form does not meet 
Remedy's published standards for parsable
incoming email data.
Legacy ID
20950 KM-20950 KM-00020950 KM-00020950

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Re: Records in SLM:Measurement form are delayed

[Vyom Labs Support]

Hi,

I have drilled down further into this issue.

SLM:EventSchedule:TAD_PollingEscalation is triggered.

This escalation will fire on the SLM:EventSchedule form every 5 minutes, which 
will in turn fire other filters which will then push updates to the 
HPD:Help Desk form and as a result update the SLM status field.

Once SLA is attatched to Incident entries are created on SLM:EventSchedule 
for each Goal Type. Once the timing is reached to particular Goal type this 
entries are deleted from SLM:EventSchedule and Goal type is updated on 
SLM:Measurement form which further updates the SLM status on HPD:HelpDesk.

SLM:EventSchedule:TAD_PollingEscalation this escalation fires all filters.
The time period of this escalation is 5minutes it's a OOTB.
Changing the time period of this escalation will resolve the issue Keep it to 3 
minutes.
Or Set the Escalation Pool and increase the Escalation thread.

--
Regards,
Amol P. Shah
 
Vyom Labs Pvt. Ltd.
BSM Solutions  Services || ITIL Consulting  Training
Email: [hidden email]  || Web Site: www.vyomlabs.com Follow Vyom Labs 
http://twitter.com/#!/vyomlabs || http://www.linkedin.com/company/vyom-labs
-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of shashidhar M S
Sent: Thursday, August 29, 2013 3:36 PM
To: arslist@ARSLIST.ORG
Subject: Records in SLM:Measurement form are delayed

Hello Experts,

I am seeking your expertise with regards to an SLM issue.

Issue: When an incident is created, the active link 
INT:HPDSLM:INC:SLAStatus_150_Green is responsible for changing the color of the 
SLMDVF field to green. It looks for the value SLM Status = Within The Service 
Target. The issue here is, the color change is getting delayed, say it takes 4 
to 5 minutes to turn green. On checking, the value for SLM Status on HPD:help 
Desk form  is blank for 4 to 5 minutes. Also the creation of corresponding 
entries on SLM:Measurement form are delayed. 

Request you to post your thoughts. Thanks

Best Regards,
Shashidhar

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Re: Remedy 7.6.04 and Exchange 2013

[Vyom Labs Support]

Hi,

 

I have worked on Exchange Server in one project where the version of remedy
was same and exchange server was 2007.

We agree that there is some issue with MAPI protocol but it works fine with
POP3 (Incoming Email) for Exchange Server version 2010.

As per compatibility matrix for email engine 7.6.04 that supports : 
Microsoft Exchange 2000, 2003 SP1, 2007 (64-bit).

Since it is mentioned that there is migration from 2007 to 2013, so I
suggest to take support of BMC to check compatibility for Exchange server
2013 for Remedy 7.6.04 as Exchange Server 2013 is newer version. 



--

Regards,

Nitesh Kumar

 

Vyom Labs Pvt. Ltd.

BSM Solutions  Services || ITIL Consulting  Training

Email: [hidden email]
http://ars-action-request-system.1093659.n2.nabble.com/user/SendEmail.jtp?t
ype=nodenode=7583733i=0   || Web Site: www.vyomlabs.com Follow Vyom Labs
http://twitter.com/#!/vyomlabs http://twitter.com/#%21/vyomlabs  ||
http://www.linkedin.com/company/vyom-labs

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Hutcheson, Heather
Sent: Thursday, August 29, 2013 2:21 AM
To: arslist@ARSLIST.ORG
Subject: Remedy 7.6.04 and Exchange 2013

 

** 

Hello,

 

We are using Remedy 7.6.04 and plan on migrating from Exchange 2007 to
Exchange 2013. Has anyone gone through this yet? I understand there are some
issues with Exchange 2010 and incoming emails into Remedy so I am preparing
for more incompatibility with 2013.

 

Thank you,

Heather

 

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[ADV] New version of ARSmarts Data Manager

[Support]

Hello List,

I thought I'd let you know that we released version 3.1 of ARSmarts Data 
Manager.  This new version supports all types of Forms (Regular, Join, 
Vendor, ) while version 3.0 only supported regular forms.


Don't hesitate to contact me if you would like more information.

Best regards,

Kaïs
kais.albas...@arsmarts.com
www.arsmarts.com

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Re: Email notifications being sent to obsolete users? Remedy 7.5

[Vyom Labs Support]

Hi,

 

According to me no need to change the user to Non-support we can use the
arreload.exe utility for this.

Location of file arrelaod.exe is: C:\Program Files\BMC Software\ARSystem
(Your installation directory)

The arreload utility executes the BMC Remedy AR System interface that
enables you to empty the access control cache on one or more BMC Remedy AR
System servers and reload it from a particular User or Group form. If you
experience problems with permissions or behaviors in the Group or User form,
the cache might need to be emptied and reloaded. Run arreload to reload the
cache.

arreload -a adminUser [-o portNumber] {-u|-g} schema
[-f] [-p  adminPassword] [-h  serverNameValue] [-d]

You can specify the following option in any order on the command line.
Enclose attributes in double quotation
marks:

-f - Deletes all user or group requests from the cache on the specified
target computers before reloading
from the source computer. This option is useful for clearing out obsolete
definitions that are no longer
recognized.

Version: ARS/ITSM 8.1
For more information you can refer to: BMC Remedy AR System 8.1.00 online
documentation.pdf



 

--

Regards,

Vilas Auti

 

Vyom Labs Pvt. Ltd.

BSM Solutions  Services || ITIL Consulting  Training

Email: [hidden email]
http://ars-action-request-system.1093659.n2.nabble.com/user/SendEmail.jtp?t
ype=nodenode=7583733i=0   || Web Site: www.vyomlabs.com Follow Vyom Labs
http://twitter.com/#!/vyomlabs http://twitter.com/#%21/vyomlabs  ||
http://www.linkedin.com/company/vyom-labs

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Sanner, Lorraine
Sent: Friday, August 16, 2013 5:11 AM
To: arslist@ARSLIST.ORG
Subject: Email notifications being sent to obsolete users? Remedy 7.5

 

** 

I noticed yesterday that when tickets were assigned to groups, we were
getting Undeliverable messages back from the mail server.  All of these
were notifications (A ticket has been assigned to your group.) that appear
to have been sent to users who are no longer with the organization, and
whose profiles in Remedy are Obsolete.   

 

I've gone in and changed these Obsolete users to Non-Support.  Is there
something I should be doing differently?  This is what we've been doing for
years and it's only come up as a problem in the past 2 days.

 

Thanks!
Lorraine Sanner

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Re: Installing 2 mid-tiers on the same machine

[Vyom Labs Support]

Hi,

 

Please check below link, it may help you,

 

https://communities.bmc.com/thread/42883?start=0
https://communities.bmc.com/thread/42883?start=0tstart=0 tstart=0




--

Regards,

Vilas Auti 

Vyom Labs Pvt. Ltd.

BSM Solutions  Services || ITIL Consulting  Training

Web Site:  http://www.vyomlabs.com www.vyomlabs.com Follow Vyom Labs
http://twitter.com/#%21/vyomlabs http://twitter.com/#!/vyomlabs ||
http://www.linkedin.com/company/vyom-labs
http://www.linkedin.com/company/vyom-labs

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Karthik
Sent: Tuesday, August 13, 2013 10:20 PM
To: arslist@ARSLIST.ORG
Subject: Installing 2 mid-tiers on the same machine

 

** 

Dear All,

 

hope you are having a good day.

 

I have a scenario where we have configured our own SSO plugin on a server
that has 1 midtier installed. now, customer has exposed this on public IP so
that it can be accessed over internet. however, when accessed over internet,
it asks for windows authentication.

 

To resolve this, we have planned to install one more mid-tier instance on
the same machine and expose this on public ip so that they dont get prompted
for windows authentication and login using remedy native authentication.

 

we cant install the 2nd mid tier on a different machine due to
unavailability.

 

when we try to install 2nd mid-tier on the same machine, installer says it
will upgrade the existing mid-tier even if we chose new installation in the
beginning. any ideas?

 

ARS/MT version: 8.1

Windows Server 2008

 

-- 
- Karthik 

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Re: SRD export from 7.1/import same to 7.6...

[Vyom Labs Support]

Hi Rick,

Its because of structural difference in 7.1 and 7.6 its not good to import
SRD's from 7.1 to 7.6

It could have been done in two ways :

1. By Import/Export Utility.
 It works for same version

2. By taking report( *.arx, *.xml , *.csv)  
 Field mapping are not same for forms in different versions.

*  In 2.2 we don't have variable mapping feature as that of 7.6.

--
Regards,
Rajeev Ranjan
 
Vyom Labs Pvt. Ltd.
BSM Solutions  Services || ITIL Consulting  Training
Web Site: www.vyomlabs.com Follow Vyom Labs http://twitter.com/#!/vyomlabs
|| http://www.linkedin.com/company/vyom-labs

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Rick Phillips
Sent: Friday, August 09, 2013 5:50 AM
To: arslist@ARSLIST.ORG
Subject: SRD export from 7.1/import same to 7.6...

Hi, everyone,

Has anyone successfully exported 7.1 SRD's and imported them into a 7.6 
system?

Thanks,

Rick


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Re: Companies Unrestricted Access

[Vyom Labs Support]

Hi Mark,

 

As per my understanding of issue, to achieve the requirement modify NaviSIte
to type as 'Customer, Operating'
and while giving Access restriction from people form select NaviSIte name
from Customer category.
However I tried to change one of company to same, it is not coming under
'Customer' category in 
people form-Access Restriction tab. It is coming under 'Operating'
category.

Understanding significance of field '112' and '60900' in ITSM can help to
resolve this issue.

 

--

Regards,

Nilesh Janjire

 

Vyom Labs Pvt. Ltd.

BSM Solutions  Services || ITIL Consulting  Training

Web Site: www.vyomlabs.com Follow Vyom Labs http://twitter.com/#!/vyomlabs
http://twitter.com/#%21/vyomlabs  ||
http://www.linkedin.com/company/vyom-labs

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Brittain, Mark
Sent: Thursday, August 08, 2013 10:53 PM
To: arslist@ARSLIST.ORG
Subject: Companies  Unrestricted Access

 

** 

HI All,

 

Working with 6.3 we have a homegrown Trouble Ticket and Change Request.
Anyone in the company with a Remedy account and a write license can see any
TT/CR and modify any  regardless of assignment. Currently we are moving to
ITSM 7.6.04 which is a significant change for us. AS you probably have
already guessed some of the challenges for my users is trying to maintain
old work habits on a new system.  

 

The Tier 1 NOC has ownership over all Incidents so of course they have
unrestricted access to all of the Incidents. When the incident is assigned
out to a tier 2 group, members of that group also have access to the
incident. The CRM's state that they require write access to the incidents
even when the incident is not owned or assigned to the CRM group.

 

My original thought was to give the CRM's the Application Permission -
Incident Master and restrict access to their customer companies. Works good.
Then the CRM's said they also needed access to the operating company. So I
tried that in dev, adding the operating company (NaviSIte) to the
restriction list. Appears to work fine in the Overview Console but all
customers appear in the Incident Console or when doing a search on a field
other than company all customer appear and have unrestricted access. 

 

One suggestion was to modify NaviSite so it is an operating company and a
customer. First I am not sure if it can be done, or if this would invoke the
restriction. So I thought I would check with the group before giving this a
try. Also if anyone has run into this before, how did you solve it?

 

ITSM 7.6.04 SP3

 

Thanks

Mark

 

 

 

Mark Brittain

Remedy Developer

ITILv3 Foundation

NaviSite - A Time Warner Cable Company

mbritt...@navisite.com

Office: 315-634-9337

Mobile: 315-882.5360

email-Logo-031813

 

 

  _  

This E-mail and any of its attachments may contain Time Warner Cable
proprietary information, which is privileged, confidential, or subject to
copyright belonging to Time Warner Cable. This E-mail is intended solely for
the use of the individual or entity to which it is addressed. If you are not
the intended recipient of this E-mail, you are hereby notified that any
dissemination, distribution, copying, or action taken in relation to the
contents of and attachments to this E-mail is strictly prohibited and may be
unlawful. If you have received this E-mail in error, please notify the
sender immediately and permanently delete the original and any copy of this
E-mail and any printout.

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image001.gif

How many records?

[Support]

Hello List,

How many records in the largest tables of our Remedy applications?

This can be answered in a few clicks with ARSmarts.  Just follow the url 
below if you want to know more.


http://www.arsmarts.com/node/48

See you at the WWRUG.

Kaïs.
kais.albas...@arsmarts.com

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Re: Approver Mappings

[Vyom Labs Support]

Hi Team,

Following is the Steps to resolve.

Step 1. Take the backup of the change request(*.arx).
Step2.  Reset the value Active Approval(selection Field) in backup.

cid:part1.09050204.02040302@vyomlabs.com

Step4.  Import the modified change request(*.arx)

Note: Active Approval is not in the view when we open/modify a Change
Request.

This will resolve the issue.




--

Regards,

Rajeev Ranjan

 

Vyom Labs Pvt. Ltd.

BSM Solutions  Services || ITIL Consulting  Training

Email: [hidden email]
http://ars-action-request-system.1093659.n2.nabble.com/user/SendEmail.jtp?t
ype=nodenode=7583733i=0   || Web Site: www.vyomlabs.com Follow Vyom Labs
http://twitter.com/#!/vyomlabs http://twitter.com/#%21/vyomlabs  ||
http://www.linkedin.com/company/vyom-labs

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Hennigan, Sandra
Sent: Tuesday, August 06, 2013 1:20 AM
To: arslist@ARSLIST.ORG
Subject: Approver Mappings

 

** 

Windows 2008 r2

Oracle 11g

ARS 8.1

ITSM 8.1

 

Change Management - Pending state with the status reason of Approval Error

 

When a Change Request Status is set to Pending and the Status Reason is
Approval Error - is there a way to make the request actionable? Using the
Process Flow Status ribbon, the user can slect Resume. The change appears
to move to the next Status but it doesn't.

 

I have found several reasons why the change may be Pending state with the
status reason of Approval Error but nothing to recover the Change Request.
Any assistance is appreciated.

 

 

Thank you,

 

Sandra Hennigan

Remedy Developer

 

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image001.png

Re: Notifier and NTE:Notifier Log Forms

[Vyom Labs Support]

Hi,

For,

Windows 2008 

SQL Server 2k8 

ARS 7.6.04

ITSM 7.6.04
IF you want Delete filter to function you need to
Perform the following steps:
1. Go to Developer Studio 
2. Create Overlay of NTE:Notifier(NTE:Notifier Log)
form
3. Open NTE:Notifier(NTE:Notifier Log) form
4. Go to Form Menu option and add/remove field to
the view and add field z1D_Action to the view and save
5. Open the NTE:Notifier(NTE:Notifier Log)form in
Mid_tier search the records and type in z1D_Action=DELETE (if you want to
delete all then select All records and then Modify All
type in z1D_Action=DELETE)
6. Save the request/requests
7. Request/requests will get deleted through
filters(NTE:NTS:Delete_800,NTE:NTL:Delete_795 confirm)
 
We can achieve the same on 

Windows 2008 r2

Oracle 11g

ARS 8.1

ITSM 8.1

 

--

Regards,

Vilas Auti

 

Vyom Labs Pvt. Ltd.

BSM Solutions  Services || ITIL Consulting  Training

Email: [hidden email] http://ars-action-request-
system.1093659.n2.nabble.com/user/SendEmail.jtp?type=nodenode=7583733i=0
|| Web Site: www.vyomlabs.com Follow Vyom Labs
http://twitter.com/#!/vyomlabs http://twitter.com/#%21/vyomlabs  ||
http://www.linkedin.com/company/vyom-labs

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Hennigan, Sandra
Sent: Tuesday, August 06, 2013 3:24 AM
To: arslist@ARSLIST.ORG
Subject: NTE:Notifier and NTE:Notifier Log Forms

 

** 

Windows 2008 r2

Oracle 11g

ARS 8.1

ITSM 8.1

 

So I was troubleshooting an issue that caused me to search the NTE:Notifier
and NTE:Notifier Log Forms. I had expected NOT to find any records in
either form except where there might be an error on the record. 

 

I thought (and the Delete Filters, NTE:NTS:Delete_800 and
NTE:NTL:Delete_795 confirm) that there should not be any records. Except I
found over 48,000. 

 

Do I just delete the records? What are the implications/complications of
leaving them other than increasing the size of the database? Issues to be
aware of if I delete them? How do I get the delete filters to function?

 

Thank you,

 

Sandra Hennigan

Remedy Developer

Criminal Division | U.S. Department of Justice

☎ (202) 353-0557

Mobile: 202-716-0848

 

sandra.henni...@usdoj.gov

 

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Re: Data Load Console Confusion!

[Vyom Labs Support]

Hi, 

 

  There are 21 spread sheet tabs(sheet(tab) 2 CTM:People and tab 15
CTM:PeopleWorklog)  on the spreadsheet file People.xls which we keep in
folder: C:\Program Files (x86)\BMC
Software\DataManagementClient\7.6\Spreadsheets\Foundation. 

After converting this file to CSV we import this CSV Files, So when data
gets imported before promoting we need to validate it.

So for resolving the issue of 108:invalid person which is on tab 15
CTM:PeopleWorklog we need to validate all the records on the tab 2
CTM:People.

Errors on the tab(sheet) 2  can be like 118-invalid company, 119-invalid
department, 162-invalid client type. we need to correct these errors first
then validate again error 108-Invalid Person gets resolved.

--

Regards,

Vilas Auti

 

Vyom Labs Pvt. Ltd.

BSM Solutions  Services || ITIL Consulting  Training

Email:
http://ars-action-request-system.1093659.n2.nabble.com/user/SendEmail.jtp?t
ype=nodenode=7583733i=0 [hidden email]  || Web Site:
http://www.vyomlabs.com www.vyomlabs.com Follow Vyom Labs
http://twitter.com/#%21/vyomlabs http://twitter.com/#!/vyomlabs ||
http://www.linkedin.com/company/vyom-labs
http://www.linkedin.com/company/vyom-labs

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Warren R. Baltimore II
Sent: Thursday, August 01, 2013 3:06 AM
To: arslist@ARSLIST.ORG
Subject: Data Load Console Confusion!

 

** 

ARS 7.6.04 patch1

ITSM 7.6.04

Windows 2008 R2 Server running against MS SQL.  Running user tool on the
server.

 

I've uploaded via the Data Load Console about 4 records into the People
form.  Now, I'm trying to load associated Work Log/work history.

 

I'm using the People spreadsheet and have loaded tab 15 with the
information.  Everything is being loaded with an Activity Type of General
Information.  Each entry has the same Person ID as the corresponding record
already in CTM:People.

 

The problem that I am having is every record when I validate is coming back
with an error 108 - Invalid Person.

 

I've followed the workflow on the CTM:LoadPeopleWorkLog form, and from what
I see, the person id should be validated almost immediately as the record
exists in CTM:People, but obviously, something is going wrong

 

Has anybody ever seen this happen before?
-- 
Warren R. Baltimore II
Remedy Developer
410-533-5367 

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Re: Used By Relationships updating multiple CIs at once

[Vyom Labs Support]

Hi Rick,

 

For v7.6.04 SP1,

When we create CI's from Asset console the reconciliation Id's gets generated 
for that CI.
Which is different for all CI's created from AM console. But when we create CI 
from respective class(form) from
user tool other than for BMC.ASSET dataset Reconciliation Id doesn't get 
generated for those CI's.

The given issue is  occurred due to same reconciliation Id for multiple CI from 
one class created for particular organization.
From above information I will suggest that if you want only one CI should  
relate to People with 'used by'
association create CI's directly into ASSET dataset. However providing 
different recon Id for each CI will resolve this issue,
it will create same issue when perform reconciliation Identity job for CI's in 
different dataset.

 

--

Regards,

Nilesh Janjire

 

Vyom Labs Pvt. Ltd.

BSM Solutions  Services || ITIL Consulting  Training

Web Site:  http://www.vyomlabs.com www.vyomlabs.com Follow Vyom Labs  
http://twitter.com/#%21/vyomlabs http://twitter.com/#!/vyomlabs ||  
http://www.linkedin.com/company/vyom-labs 
http://www.linkedin.com/company/vyom-labs

 

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Rick Cook
Sent: Friday, July 26, 2013 10:03 PM
To: arslist@ARSLIST.ORG
Subject: Used By Relationships updating multiple CIs at once

 

I have about a dozen new CIs in the Hardware Package class (two HW packages, 
each with multiple versions), and I want to associate Companies to them as 
individual associations.  The only real differences between the CIs are the 
Name, Model/Version, and Short Description.  They have the same Product 
Categories.

 

So I go to the People tab on the CI, answer the dialogs to associate the CI as 
a Used By by the Company/Organization, and it all works.  Except that it also 
associates all of the other CIs in that class (and perhaps others, I haven't 
checked yet) with the same relationship to the same company.  Deleting the 
relationship from one also deletes it from all of the records.

 

What I want is to be able to relate these one at a time.  I don't see a way to 
do that, though I thought that was the way it functioned.

 

I did verify that the Filter in play is NOT doing a table walk, so it isn't 
related to that.  The logs show the Filter is firing one time, updating one 
record.

 

What am I doing that is causing what I'm seeing, and how can I make the 
relationship for only one record at a time?

 

ARS/ITSM 7.6.04 SP1

 

Rick Cook

 

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Re: SRM Question Conditions

[Vyom Labs Support]

Hi Dinesh,

 

If question is a radio buttons/check boxes or menu,we can add conditions to
question. For 1st level question, if there are 3 options in Radio
button/check box or menu,we can add three conditions.But we can't add
condition within one conditional question i.e we cannot add condition on
next level of the question. 

I found that only one level of conditional question is supported.



--

Regards,

Preeti Karna

 

Vyom Labs Pvt. Ltd.

BSM Solutions  Services || ITIL Consulting  Training

|| Web Site:  http://www.vyomlabs.com www.vyomlabs.com Follow Vyom Labs
http://twitter.com/#%21/vyomlabs http://twitter.com/#!/vyomlabs ||
http://www.linkedin.com/company/vyom-labs
http://www.linkedin.com/company/vyom-labs

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Dinesh Kumar
Sent: Sunday, July 28, 2013 11:42 PM
To: arslist@ARSLIST.ORG
Subject: SRM Question Conditions

 

** 

Hello All,

 

How we can configure more than 2 condition in question SR question and
mapping.

 

Remedy Version : 7.6.04 SP1

 

Regards,

Dinesh kumar.

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Re: Advanced Searches in ITSM Incident (UNCLASSIFIED)

[Vyom Labs Support]

Hi,

 

that was a typo it should be ('Status*-History.In Progress.TIME' - 'Submit
Date')  = (12*60*60) AND ('Status*-History.Resolved.TIME' - 'Submit Date')
=(48*60*60)  
J

--

Regards,

Jittu Chacko

 

Vyom Labs Pvt. Ltd.

BSM Solutions  Services || ITIL Consulting  Training

Email: [hidden email]
http://ars-action-request-system.1093659.n2.nabble.com/user/SendEmail.jtp?t
ype=nodenode=7583733i=0   || Web Site: www.vyomlabs.com Follow Vyom Labs
http://twitter.com/#!/vyomlabs http://twitter.com/#%21/vyomlabs  ||
http://www.linkedin.com/company/vyom-labs

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Drew Shuller
Sent: Tuesday, July 23, 2013 7:36 PM
To: arslist@ARSLIST.ORG
Subject: Re: Advanced Searches in ITSM Incident (UNCLASSIFIED)

 

** 

Jittu, I'm a little confused with the first part of your query. Wouldn't the
Status History In Progress be greater than the Submit Date, making the value
in the parentheses a negative number?

 

Drew

Soto Cano Air Base

Palmerola, Honduras

 

On Tue, Jul 23, 2013 at 3:51 AM, Vyom Labs Support
itsm.supp...@vyomlabs.com wrote:

** 

Hi,

 

We can run a web report qualification as 

 ( 'Submit Date' - 'Status*-History.In Progress.TIME'  )  = (12*60*60) AND
('Status*-History.Resolved.TIME' - 'Submit Date') =(48*60*60)  

 

here we will get the tickets which are resolved within 48 hrs and out of
these which all are put in progress within 12 hrs.

_ARSlist: Where the Answers Are and have been for 20 years_ 


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Re: Asset Classification

[Vyom Labs Support]

Hi,  

  As per my knowledge we can Ethernet is a LAN protocol and can be mapped
under BMC.CORE:BMC_LAN and CI Type can be Connection- Connectivity
Collection in Asset Management. For Further clarification you can also refer
to BMC Atrium CMDB 7.6.04 Data Modeling Guide. And relationship can be
defined as BMC_HostedAccessPoint.



--

Regards,

Vilas Auti

 

Vyom Labs Pvt. Ltd.

BSM Solutions  Services || ITIL Consulting  Training

Email: [hidden email]
http://ars-action-request-system.1093659.n2.nabble.com/user/SendEmail.jtp?t
ype=nodenode=7583733i=0   || Web Site: www.vyomlabs.com Follow Vyom Labs
http://twitter.com/#!/vyomlabs http://twitter.com/#%21/vyomlabs  ||
http://www.linkedin.com/company/vyom-labs

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Kathy Morris
Sent: Tuesday, July 23, 2013 10:50 PM
To: arslist@ARSLIST.ORG
Subject: Asset Classification

 

** 

Hi,

 

I have HP Virtual Connect Flex-10 GB Ethernet Modules for BladeSystems.  

Does anyone have these type of assets in your environment?

Trying to figure out if these should be classified as NICs, or if we should
create a separate class for them.

These HP Ethernet modules need to be related to a server and the chassis.

Any recommendations on how to classify these assets to build the correct
relationships?

 

_ARSlist: Where the Answers Are and have been for 20 years_


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Re: Advanced Searches in ITSM Incident (UNCLASSIFIED)

[Vyom Labs Support]

Hi,

 

We can run a web report qualification as 

 ( 'Submit Date' - 'Status*-History.In Progress.TIME'  )  = (12*60*60) AND
('Status*-History.Resolved.TIME' - 'Submit Date') =(48*60*60)  

 

here we will get the tickets which are resolved within 48 hrs and out of
these which all are put in progress within 12 hrs.

 

--

Regards,

Jittu Chacko

 

Vyom Labs Pvt. Ltd.

BSM Solutions  Services || ITIL Consulting  Training

Email: [hidden email]  || Web Site: www.vyomlabs.com Follow Vyom Labs
http://twitter.com/#!/vyomlabs || http://www.linkedin.com/company/vyom-labs

 

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Ratliff, Jameka L CIV USARMY
INSCOM (US)
Sent: Monday, July 22, 2013 11:13 PM
To: arslist@ARSLIST.ORG
Subject: Advanced Searches in ITSM Incident (UNCLASSIFIED)

 

Classification: UNCLASSIFIED

Caveats: My Default Caveat

 

All,

 

Our customer is requesting statistics from Remedy.  We do not have our
Analytics currently installed.  Is there a way to query Incident Management
for number of tickets submitted, acknowledged within 12 hours and resolved
within 48 hours?

 

Thanks,

Jameka

 

ARS 7.6.4 SP 4

ITSM 7.6.4 SP 4

Window 2008 - 64 Bit

MS SQL 2008 R2

IIS/Tomcat

MidTier 7.6.4 SP 4 

 

Classification: UNCLASSIFIED

Caveats: My Default Caveat

 


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Re: What form is arsvcdsp.log turned on from? Dispatcher

[Vyom Labs Support]

Hi All,

As per my knowledge arsvcdsp.exe files most often have description AR System 
Application Command Dispatcher.
You can find it running in Task Manager as the process arsvcdsp.exe. 
In armoniter you can check that if it is started or not, eg:-
c:\program files\bmc software\arsystem\arsvcdsp.exe Wed Jul 08 11:01:33 2009  
 (ARNOTE 0) Wed Jul 08 11:01:33 2009 ARMonitor child process (pid:3508) 
started.
In C:\Program Files\BMC Software\ARSystem we can find arsvcdsp as type 
application.
As process is any piece of S/w that is running on a computer and an application 
is generally a process that a user has to start so i think their might not be 
any arsvcdsp .log
but this process used by approval server or to run the instance of server group 
then we can have logs for approval server, application pending etc.




--

Regards,

Trupti Thorave 

Vyom Labs Pvt. Ltd.

BSM Solutions  Services || ITIL Consulting  Training

Email:  
http://ars-action-request-system.1093659.n2.nabble.com/user/SendEmail.jtp?type=nodenode=7583733i=0
 [hidden email]  || Web Site:  http://www.vyomlabs.com www.vyomlabs.com 
Follow Vyom Labs  http://twitter.com/#%21/vyomlabs 
http://twitter.com/#!/vyomlabs ||  http://www.linkedin.com/company/vyom-labs 
http://www.linkedin.com/company/vyom-labs

 

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of tim rondeau
Sent: Wednesday, July 10, 2013 12:52 AM
To: arslist@ARSLIST.ORG
Subject: What form is arsvcdsp.log turned on from? Dispatcher

 

** 

Hi,

I was wondering if some can tell me where this log is getting turned on.  I do 
see it in the config, but cant find what form this was turned on from.

We are running 7.1 patch 7 on windows.

Thanks

Tim

  

_ARSlist: Where the Answers Are and have been for 20 years_ 


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New version of ARSmarts available.

[Support]

Hello List,

Just to inform you that a new version of ARSmarts is available on our 
website.  This version includes some bug fixes, and some minor 
modifications to existing functionalities both in the definitions 
modules (Navigator, Documenter, Grapher) and in the Data Manager.


Don't hesitate to check our website at www.arsmarts.com if you want to 
know more, or to contact me


Best regards,

Kaïs
kais.albas...@arsmarts.com

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Large company chooses for ARSmarts

[Support]

Hello folks,

A very big and very well-known company chose for ARSmarts.  We are very 
happy, and also very proud, and I thought I'd let you know :-) ;-).


Cheers.

Kaïs
kais.albas...@arsmarts.com
www.arsmarts.com

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ARSmarts Data Manager now available

[Support]

Hello List,

Yesss, finally we are there.  It took more time than expected, but 
we can now announce that the Data Manager, new module of ARSmarts is 
available.


With the Data Manager, you have direct access to the data of your AR 
System applications, without going through the Remedy GUI (which is 
great for end-users, but sometime in the way of techies...).  The Data 
Manager offers access to ALL the data fields of EVERY form, in a 
database-like table format.  Obviously, you can create, search for and 
modify records, but you can also Copy-Paste records between forms and 
between servers, and other cool things that will save you plenty of time 
and sometime a nervous breakdown ;-) 


Hope you like it.

Best regards,

Kaïs
kais.albas...@arsmarts.com
www.arsmarts.com

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Re: ARS 8.x and User Tool

[Support]

ARSmarts Data Manager could also privide the functionalities that you need. 

Kaïs. 

Sent from my iPhone

On 01 Mar 2013, at 18:59, Anthony Jurado Jr ajur...@us.ibm.com wrote:

 **
 thanks Laurent and others!
 
 
 graycol.giflaurent matheo ---03/01/2013 12:10:34 PM---Hi :) There is no 
 user tool anymore bundled in 8.x, but you can use the one from 7.6.04… Though 
 it w
 
 ecblank.gif
 From:
 ecblank.gif
 laurent matheo lm...@me.com
 ecblank.gif
 To:
 ecblank.gif
 arslist@arslist.org,
 ecblank.gif
 Date:
 ecblank.gif
 03/01/2013 12:10 PM
 ecblank.gif
 Subject:
 ecblank.gif
 Re: ARS 8.x and User Tool
 ecblank.gif
 Sent by:
 ecblank.gif
 Action Request System discussion list(ARSList) arslist@arslist.org
 
 
 
 ** 
 Hi :)
 
 There is no user tool anymore bundled in 8.x, but you can use the one from 
 7.6.04… Though it would be better to get used to mid-tier only 
 Le 1 mars 2013 à 18:03, Anthony Jurado Jr ajur...@us.ibm.com a écrit :
 **
 Hi,
 
 Will the User Tool continue to work with 8.X?  
 
 thanks,
 Tony
 
 
 _ARSlist: Where the Answers Are and have been for 20 years_
 
 
 _ARSlist: Where the Answers Are and have been for 20 years_ 
 
 _ARSlist: Where the Answers Are and have been for 20 years_

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Re: Suspect actions in a macro..

[Support]

Hi,

I don't seem to be able to see the whole thread on my iPhone, so I'm not sure 
that my answer is relevant. 

Anyway, ARSmarts offers a macro editor, and I think you could live with the 
free version. 

Best regards. 

Kaïs. 
kais.albas...@arsmarts.com
Www.arsmarts.com

Sent from my iPhone

On 28 Feb 2013, at 07:40, Joe D'Souza jdso...@shyle.net wrote:

 **
 The output below is exactly from there. The macro itself if opened in notepad 
 would not display its content in a fairly organized fashion as below. Its 
 readable but not as readable as from the editor.
  
 Cheers
  
 Joe
  
 From: Action Request System discussion list(ARSList) 
 [mailto:arslist@ARSLIST.ORG] On Behalf Of Tab Forward
 Sent: Wednesday, February 27, 2013 8:10 AM
 To: arslist@ARSLIST.ORG
 Subject: Re: Suspect actions in a macro..
  
 Joe,
  
   Have you ever used armaced?
  
   It’s a command line based macro editor.
  
   You can use it to make recorded macros cleaner and easier to read.
  
 Tab
  
 From: Action Request System discussion list(ARSList) 
 [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza
 Sent: Monday, February 25, 2013 5:38 PM
 To: arslist@ARSLIST.ORG
 Subject: Suspect actions in a macro..
  
  
 When I used armacroed for checking out a macro definition, this is what it 
 returned:
  
 1) Set Current Working Schema to FormName (ServerName)
 2) Perform Query
  Query bar --  '536871083' = $Start Date$ AND '536871083' = $End 
 Date$ AND '536870932' = Tier2 Customer Support AND '7' = Closed
 3) ** Unknown command **
Form-open:
 4) ** Unknown command **
Form-entry-list: 0
 5) Perform Query
  Query bar --  '536871083' = $Start Date$ AND '536871083' = $End 
 Date$ AND '536870932' = Tier2 Customer Support AND '7' = Closed
 6) ** Unknown command **
Form-entry-list: 0
 7) ** Unknown command **
Form-final: modify☺@
  
 I find it a little suspicious that the same action/query, is repeated twice. 
 Since I did not develop it I cannot say with certainty if this was actually 
 recorded twice. I suspect it was. Would this mean that this macro would 
 perform that same query twice?
  
 I am yet to test the run of these macros to log if it actually runs the query 
 twice. What do you’ll think? Is line 5 and 6 unnecessary and will repeat the 
 query the second time?
  
 Joe
 _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: 
 Where the Answers Are and have been for 20 years_ _ARSlist: Where the 
 Answers Are and have been for 20 years_

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ARSmarts Data Manager beta program ended.

[Support]

Hello List,

The beta program for the Data Manager module of ARSmarts has come to an 
end.  We would first like to thank all those who found the time to 
participate to the program from the start.  Thank you for your time and 
patience, we hope it was worth it.


That being said, we received great feedback regarding the Data Manager 
module, with a number of suggestions for new functionalities.  Some of 
them will be implemented in this version of ARSmarts, others in future 
versions.


We are now working on the GA version of ARSmarts 3.0, which will be 
available soon.  We will definitely keep you posted.


Best regards,

Kaïs.
kais.albas...@arsmarts.com

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ARSmarts Data Manager Build 419 available from our website

[Support]

Hello List,

ARSmarts Data Manager build 419 is available from our website. Compared 
to 418, it fixes all the issues that were brought to our knowledge.  No 
new functionality this time.


If you already registered to the beta program, you can download build 
419 (password did not change) and install it.


If you have not registered yet and would like to, you can do so here:
http://www.arsmarts.com/Register

The ARSmarts Data Manager beta program will run one more week, which 
gives you time to do some testing and discover the product.


Best regards.

Kaïs.

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Edit diary fields with ARSmarts Data Manager

[Support]

Hello List,

Still in our beta program, a new build of ARSmarts is available on our 
website.  This new build implement some interesting new functionalities:


- in the Data Manager module, right-click on a Form, and in the 
contextual menu you will find the number of rows in that Form (not 
fundamental, but still useful).


- in the Data Manager, you now have the possibility to edit values in 
diary fields.  This means that, besides adding data, you can modify 
existing entries and also delete existing entries of diary fields.  
IMPORTANT: when editing or deleting existing entries, you must use a 
Merge (Update old records with ...) operation to save your changes.  
This is not documented yet.


- in the Data Manager, you also have the possibility to edit core 
fields.  IMPORTANT: when editing existing entries, you must use a Merge 
(Update old records with ...) operation to save your changes. This is 
not documented yet.


You can register to our beta program here
http://www.arsmarts.com/Register
to gain access to this new build.

If you already registered to the beta program, you can just download the 
new build and install it.  Your license will stay valid.


Best regards.

Kaïs.

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Re: Clearing a diary field

[Support]

We are planning to include this functionality in the next build of the 
ARSmarts Data Manager.


FYI, the Data Manager is a new ARSmarts module and is currently in 
beta.  To participate to the beta program, you can register here: 
http://www.arsmarts.com/Register


HTH

Kaïs
kais.albas...@arsmarts.com


What's the easiest way to clear the values from a diary field? Or is there
a way to do this?
It seems it cannot be done through a filter or escalation.

Andy L. Mayfield
Alabama Power Company
Protection  Control Technician Staff
Linc # 10*19140
Cell # 205-288-9140
Office # 205-226-1846


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ARSmarts Data Manager beta program now open

[Support]

Hello List,

The beta program for ARSmarts Data Manager is now open.
You can register here http://www.arsmarts.com/register to participate 
to the program.


The Data Manager is a new ARSmarts module. Where the
existing modules work with AR System definitions, the Data
Manager gives you direct access to the data of your Remedy
applications.

Using ARSmarts Data Manager, you have *direct access to all
your data (ALL the fields of EVERY form)*, presented in a
simple, readable database-like format.

You can create and modify records, perform exports, and also
Copy - Paste records between forms and between AR System
servers. The Data Manager is directed to the Remedy technical
people working with large applications such as ITSM. This
new ARSmarts module will save them a lot of time.

Best regards.

Kaïs
kais.albas...@arsmarts.com


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Re: Any tool similar to Abydos Analyser!!

[Support]

Hi Vikram,

You should have a look at www.arsmarts.com.  Maybe the Grapher module 
would answer your needs.


Best regards.

Kaïs.

On 13/12/2012 11:20, Vikram wrote:

hi List,

Can anyone point me to a tool which is similar to Abydos analyser. What we need 
is be able to see the system workflow and forms relationship in a pictorial way 
instead of doing it ourself via the dev studio and show relationship feature.

Is there any such thing avaliable in real which can tell me that this is my 
application structure and this is how the forms are related to each other or I 
sholud better get going with the manual way of finding it out?

Thanks,
Vikram

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ARSmarts Data Manager best new product at WWRUG12

[Support]

Hello List,

For the second year in a row, ARSmarts was voted best new product by the 
attendees of the WWRUG.  Thank you very much to all of you for your 
support.  And also a big, big thank you to the WWRUG committee and to 
all the volunteers who made the 2012 edition of the WWRUG a success !!!


Kaïs
kais.albas...@arsmarts.com
www.arsmarts.com

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Re: CMDB 7.6.4

[ITSM Support]

Hi,

 

The workaround could be as follows:

 

To restore the job on server A, job can be exported in an .arx file, but in
the process of exporting the job, the reconciliation console copies the
export information to clipboard and then you need to paste it in a text
editor and save it as .arx. 

In the pdf it is strictly mentioned that, do not use Microsoft notepad it
does not save the carriage returns and line feeds (CR+LF) properly this
could be the reason for Java.Lang.ArrayOutofbounds Exception.

 

Also while importing we use command: dataimport.bat -x ServerName -u
UserName -p Password -a Port -o ImportFile -l LogFile -e 179 -D 4
which has an option of log file, the log file generated while importing can
give a better information on this error.

 

HTH

--

Regards,

Abhilash

 

Vyom Labs Pvt. Ltd.

BSM Solutions  Services || ITIL Consulting  Training

Email: i...@vyomlabs.com  || Web Site: www.vyomlabs.com Follow Vyom Labs
http://twitter.com/#!/vyomlabs || http://www.linkedin.com/company/vyom-labs

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Kathy Morris
Sent: Tuesday, October 09, 2012 11:52 PM
To: arslist@ARSLIST.ORG
Subject: CMDB 7.6.4

 

** 

**

Hi All,

 

One Sandbox RE job definition is no longer on Server B.  

Data was replicated from one server to another server, and different people
were involved.

We have a copy of the same Sandbox RE job definition on Server A.

How do you restore this one RE job from Server A to Server B?  

I know that RE jobs can be exported to a .arx file and then imported.  

However, the problem is Java.Lang.ArrayOutofbounds Exception 9 errors are
preventing the import.  The .arx file just opens and does nothing.

 

Do I have to re-create the entire job on Server B (from a copying the RE job
on Server A)?

If I do re-create the job on Server B, and the RE job has a different
instance ID than what was OOB - will this be a problem?

 

 

_attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_


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Re: Requester Console, wrong create double records.

[ITSM Support]

Hi,

This is a configuration issue

Check whether your Create Request on Submit option is enabled or not.

Go to - Application Administration Console  Custom Configuration Tab  
Incident Management  Advanced Options  Rules

Make sure the create request on submit radio button is set to NO

HTH
--
Regards,
Mangal

Vyom Labs Pvt. Ltd.
BSM Solutions  Services || ITIL Consulting  Training
Email: i...@vyomlabs.com  || Web Site: www.vyomlabs.com Follow Vyom Labs 
http://twitter.com/#!/vyomlabs || http://www.linkedin.com/company/vyom-labs
-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of team.rem...@libero.it
Sent: Wednesday, October 10, 2012 2:40 PM
To: arslist@ARSLIST.ORG
Subject: Requester Console, wrong create double records.

Hi All,
I have a problem with my Requester Console of ITSM 7.6.

When I create a request, the system assigns two records of SRM: Request with 
the same ID Incident.
Fortunately, only one passes on incident management.

I want the system creates only a request and not two!
what's wrong?

can you help me?

Thanks in advance
Peter

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Re: Creating ticket from IncidentInterfaceCreate

[ITSM Support]

Hi,

You can do following things to achieve your expected result.

1.Take all the mandatory fields including 'z1D_Action' on form.
2.Push all required fields to create a incident ticket. In filter on Push field 
action set the CREATE operation to 'z1D_Action' on Incident_Interface_Create 
form.
After doing this the incident ticket will get successfully created.

HTH
--
Regards,
Sameer

Vyom Labs Pvt. Ltd.
BSM Solutions  Services || ITIL Consulting  Training
Email: i...@vyomlabs.com  || Web Site: www.vyomlabs.com Follow Vyom Labs 
http://twitter.com/#!/vyomlabs || http://www.linkedin.com/company/vyom-labs

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Remedy Test
Sent: Wednesday, October 10, 2012 12:07 AM
To: arslist@ARSLIST.ORG
Subject: Creating ticket from IncidentInterfaceCreate

Hello all,

7.6.02 SP2

I’ve created a form with an AL that pushes fields to Incident Interface_Create 
on After Submit and a Button Field.  It’s not working.  I’ve looked through 
List postings and see where lots of you do this with a Filter on Merge.  
Problem with that is you can’t save with a button when using a Filter.  

We created a form a couple of years back (on 7.5) using an AL with the same 
Execution Options as the AL which I’m having a difficult time with.  Logging 
shows Passed Qualification for the AL but doesn’t create a ticket.  Even if I 
enter those same fields directly in Incident Interface Create it shows me Sumit 
Successful: ID 206, but still doesn’t create a ticket.  Any ideas 
would be greatly appreciated or lead me to documentation on this. I’ve searched 
but there doesn’t seem to be any.

Thanks,
Ricki Haines
Liberty Medical

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Re: Random MidTier Error

[ITSM Support]

Hi,

 

ClientCore.js is the 'heart' of Javascript 'scripts' for the web browser and
the mid-tier. It's available for several web browsers (for ex. IE,
Firefox...etc). 

 

You can find those in folder '/arsys/resources/ie/' for example.

 

You can try this way. But make sure that this is the error by use IE 8 and
go to developer tools and make sure that the error is Search
FocusMgr.WorkflowComplete()

 

1. Go to MidTier path C:\Program Files\AR
System\Mid-Tier\resources\ie\javascript. And backup ClientCore.js file as
ClientCore_backup.js.

2. Modify ClientCore.js

3. Search FocusMgr.WorkflowComplete(); in the file, and delete this line,
and save the file.

4. Flush cache your mid-tier

5. Try to reproduce the issue

 

HTH

--

Regards,

Snehal

 

Vyom Labs Pvt. Ltd.

BSM Solutions  Services || ITIL Consulting  Training

Email: i...@vyomlabs.com  || Web Site: www.vyomlabs.com Follow Vyom Labs
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From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Myers, Scott
Sent: Monday, October 08, 2012 11:51 PM
To: arslist@ARSLIST.ORG
Subject: Random MidTier Error

 

** 

Hi all,

 

I'm getting an error in our Remedy 7.6.4 midtier.  It appears randomly and
then goes away after restarting the midtier server.  It happens in the
ClientCore.js file.

 

Uncaught TypeError: Cannot call method 'WorkflowComplete' of undefined

 

There is also an error that appears along with this one: Failed to load
resource.  The missing resource is a file called a99a2af9.js  What is that
file?

 

Thanks in advance for your help.

Scott




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Re: Status Reason Selection Code

[ITSM Support]

Hi,

 

This can be achieved as follows.

 

The Selection code cannot be modified later hence it is grayed out. The
status reason selection code is not generated automatically, it has to be
entered manually. Besides this selection code must match with the ID of menu
item in the hidden field Status_Reason_Hidden.

 

That means, if the custom status reason has got id as 20001 in
Status_Reason_Hidden then the value of selection code for that status
reason in the SYS:Status Reason Menu Item must be 20001.

 

When selecting the status, the workflow checks for two things

 

Firstly, status name added to status reason hidden field is present in the
form SYS:Status Reason Menu Item or not.

 

Secondly the id of the menu item matches with the selection code or not

 

To solve the given issue the entry must be deleted (as selection code cannot
be modified later) a new entry must be created with same name as added in
the status reason hidden field and selection code as ID in the status
reason hidden field.

 

HTH

--

Regards,

Abhilash

 

Vyom Labs Pvt. Ltd.

BSM Solutions  Services || ITIL Consulting  Training

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From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Ahmed Sauga
Sent: Wednesday, October 03, 2012 2:00 AM
To: arslist@ARSLIST.ORG
Subject: Status Reason Selection Code

 

** Hello Everyone.

Having an issue customizing the status reason. I am adding additional values
to it on the HPD:Help Desk Form. 

I have added the values in status_reason_hideen field.
I have added the values to the SYS:Status Reason Menu Item.

However, the Selection code on SYS:Status Reason Menu Item has been greyed
out and  blank; i cannot modify it. When i save the new value in this form,
it also does not generate automatically.

I recently made the same change to WOI:WorkOrder and it worked as expected.

Why is the selection code greyed out?

Any assistance would be appreciated.
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