**
Thanks a lot for your response.
Regards,
Shweta Dhaneshwar
From: Grooms, Frederick WSent: Tue 10/10/2006 6:58 PMTo: arslist@ARSLIST.ORGSubject: Re: Redirect to Login page after logout from Support Console(web)
**
Use the keyword HOMEURL.
From the online help:
$HOMEURL$The base
Hello listers,
ARS 6.00.01
Mid-tier 6.3
I am trying to catch the value of strings my users may look for by using
the advanced search bar.
So I run an AL with an if condition '1005' != $NULL$
This works fine when I want to display a message for instance.
But If as action I set a Set field My
We have several forms which use dynamic addressing- you may want to check
your data as well
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Serouche,
You likely need to use some custom (non-supported) javascript to
select the object and alter it's Cascading Style Sheet settings to not
display the element or to set the text to what ever value you want it
to be.
The FireFox browser has some nice tools to help you investigate (DOM
Serouche,
In ARS a field is most analogous to a Variable in traditional
programming languages. And as such there are a few special variables
that the system uses even if you do not actually have them define on
the form. field 1005 is one of those fields. So my guess is that your
form does not
Addis,
It is possible that the report is being generated by some API
program and sent via email too. So the ARS server may not actually
have any workflow that is generating the report data or the email.
I would start with the AR System Email Messages form. If you can
find the email being sent
Good morning or afternoon or evening to all,
Before I go down this path, I wanted to see if anyone has heard or seen
any issues using auto assignments in ServiceDesk 7.
Thanks.
Howard Richter
Remedy ServiceDesk Manager
CedarCrestone
Managed Services Center
Office - 678.534.4217
Cell -
Hi all,
I have to implement a Save as functionality for two fields, which I
did using the open window / report / destination = File functionality.
It works perfectly both within the FAT and the web client, except:
- File name: I couldn't find a way to set a default file name - ARS
currently
Carey,
OR you could use the Form Action Fields entry in the Form menu during
creation of the form. whew . . . lots of forms there.
This menu adds the correct parameters for the reserved fields listed.
such as Search Bar (1005), Query Button (1002), etc.
HTH,
John J. Reiser
Software Development
**
Yes there is more records on Dev then Prod. Is there anything that can be done?
All the char are in Caps now, if I switched to lower case might that make a difference? Michiel Beijen [EMAIL PROTECTED] 10/11/2006 3:45 AM Wrapping is usually caused by the number of records in the menu; Iguess
We are attempting to implement AREA LDAP so that it can authenticate to
multiple forests, that each have multiple domains. We can get to the
domains within the first forest, but cannot get to the second forest, when
a match is not found in the first forest.
We are using Remedy 6.03 patch
**
Check the Preference
record for the user on Dev you are using. Look at the Field Menu for Smart
Menus, List Boxes, or Popup.
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Den FongSent:
Wednesday, October 11, 2006 8:11 AMTo:
Serouche,
I spotted the other question first.
This can be altered in the Forms menu of the Admintool as well.
Select the web view that you created and open the Current View
Properties. Under the Appearance tab you can turn off the Web Toolbar by
selecting Hidden.
HTH,
John J. Reiser
Software
John,
Are you sure that is in ARS v6.0.1?
( I thought that was a v6.3 thing I do not have a v6.0.1 around
anymore to check.)
--
Carey Matthew Black
Remedy Skilled Professional (RSP)
ARS = Action Request System(Remedy)
Love, then teach
Solution = People + Process + Tools
Fast, Accurate,
We want to publish data from an external application to a Remedy
webservice. Unfortunately it looks like the authentication cause a problem.
Does anybody have some documentation or hints about configuring Remedy for
this purpose?
Our setup for authentication is as follow:
AREA authentication
Title: Crystal Reports
**
For some reason just all of a sudden I am having problems running reports from one client machine they are running into an ARERR 1658 problem with there report. This machine has run the reports before and now just stopped I have run into this issue before and there
Title: Barcode scanners
**
A client of mine is searching for a commercial barcode scanner that integrates easily with Remedy Asset Management 6.0. Does anyone have a personal preference?
Jennifer Meyer
Remedy Support Engineer
Strategic Technologies
919-379-8498
[EMAIL PROTECTED]
Is it possible to launch a users email client with the TO: populated via
a button AL action. This would be used on the mid tier and client.
Very similar to what happens when you click a Contact Us link on a
website. Could this be done using OLE or DDE, or is there some other way
to get this
Title: Crystal Reports
**
We have run into this before with people that load some new
software on their PC and it overwrites a .dll or something that Remedy looks for
when running CRs. Try reloading the user tool on that PC and see if that
works.
Claire
From: Action Request System
Title: Barcode scanners
**
We use Symbol. Some of our teams have been testing PDAs that
have integrated scanners and theyhave also worked. The ones we have
tested have been from Dell.
From: Action Request System discussion
list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Meyer,
Title: RE: Unix User Tool
**
Jaya:
There is no UNIX user tool after version 4.5.2. You will have to use Mid-Tier for any other operating system than Windows.
James McKenzie
From: Action Request System discussion list(ARSList)
Thanks Carey.
I shall be able to do something with this wonderfull stuff that the DOM
Insecpector is.
The problem was that as Firefox is not supported by the ARS 6.00.01 I
was not using it.
But now I will.
Cheers
Serouche
Carey Matthew Black wrote:
Serouche,
You likely need to use some
Thanks John.
I shall be able to do something efficient with this.
It's amazing how handy can be the Remedy.
Cheers
Serouche
Reiser, John J wrote:
Carey,
OR you could use the Form Action Fields entry in the Form menu during
creation of the form. whew . . . lots of forms there.
This menu adds
Have you chequed the condition on the table of the main console?
Regards
J
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So, how is your approach to this .. Carolyn ?
you can send me offlist..
[EMAIL PROTECTED]
On 10/11/06, Wixson Carolyn L PSNS [EMAIL PROTECTED] wrote:
This sounds very interesting.
I am glad that there are so many people interested in finding a good fix for
the PKI / Smartcard authentication.
Listers,
I've never fiddled with searches that use a combination of LIKE
operator and brackets (i.e. [ and ]). Have read the documentation and
believe I'm using it correctly, but it's not returning any matching
requests.
My customer is changing their e-mail server and e-mail address
Carey and Serouche,
Sorry 'bout that. The Web Toolbar is newer than 6.0. Just checked an old
manual.
John J. Reiser
Software Development Analyst
Remedy Administrator/Developer
Lockheed Martin - MS2
The star that burns twice as bright burns half as long.
Pay close attention and be illuminated
If you already Trust your Client.. because it is Force to be on the
domain and that is fine.. then what you can do instead is to use an
ldap authentication..
that has an escalation that imports all AD customers into Remedy Userform..
at the same time embed a Special password into the userform
I would say by what you are saying is.. you need more ram.. either
physically, or given to oracle.. I would recommend bringing up your
shared ram settings.. and check your I/O as you test..
What I do is Test with imports, and reports against a DB, Bring the
Ram settings up to where the I/O is
Our server has a few aliases. Sometimes when the user uses
one alias to log in and another as the Report Server
(Tools/Options/Advanced) the reports don't print. Other times
it doesn't seem to matter. It is confusing.
Dwayne Martin
James Madison University.
Original message
Date:
I think that is correct. Just to be safe why don't you just do the or
in your search (and not worry about the brackets):
(('Email Address' LIKE B0%) OR ('Email Address' LIKE b0%))
Fred
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED]
I will be out of the office starting 2006-10-11 and will not return until
2006-10-17.
I will respond to your message when I return.
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Hello, My Fellow Flashboard Developers and all other ARSListers:
Yep, another drill down bug, officially confirmed last night; defect ID
SW00252568
We had a request to place a Flashboard on another web page. I'm sure we
can take a snapshot and give them a static image. However, drill down
is
If you have a character field that contains a full name (Ex: Smith,
John), how could you parse it so that you could set a Last Name field
with Smith and a First Name field with John?
Thanks!
Carol
ARS 5.1.2
SQL Server
From what I have read in the User Guides, the CMDB supports Release
Management but that's about all the documentation I can find about
doing Release Management in Remedy. When ITIL talks about the Release
Record, is that the Change Request form or the tasking form in Remedy?
Thank you
John
Does Remedy know all of the aliases (in your ar.conf file on the
server)?
Primary server name shoul be listed in the ar.conf (ar.cfg on Windows)
file:
Server-Name: myarserver01
Aliases should be listed in the ar.conf (ar.cfg on Windows) file as
well:
IP-Name: myarserver01.domain.com
Is anyone using CMDB 2 for Frame Relay circuits? What CIs did you have
to add to out of the box? What CIs are you using to show the circuit,
PVCs, DSUs, and what ports they connect to on the routers?
I'm thinking that we can use the BMC_HostedAccessPoint Relationship to
relate a BMC_AccessPoint
Title: Merges Vs. Submit and Modify for Filters
**
I have a History form that gets updated whenever Form A is changed.
The filter is activated on Merge, Submit and Modify and pushes the fields to the History form.
When I do a Submit or Modify on the form, the fields that are changed are
Title: RE: Merges Vs. Submit and Modify for Filters
**
Lisa:
Is the record a new record or an existing record? The reason I ask this is the commit to the database will be done AFTER your push of data for a new record.
James McKenzie
L-3 GSI
From: Action
Hi J!!
Yes, in fact. I've already checked the condition on the table for the
support console.
Thanks
Hugo Alberto Ruesga Pavía
Consultor de Soluciones de Infraestructura y Soporte de Aplicaciones
BMC-Remedy Support Mx
Quitze Tecnología
+52 (55) 5286 5566 ext. 2680
SOPORTE QUITZE 7X24: 044
Title: RE: Merges Vs. Submit and Modify for Filters
**
When there is a change on Form A, the filter pushes the
fields to a NEW record.
So your saying that, on a merge, the push is done first
before there is even anything committed to the database. So, really, when
the filter is doing its
Title: RE: Merges Vs. Submit and Modify for Filters
**
Lisa:
What I said was:
If the entry DOES not exist in the database, and you run a push fields filter against the entry, the value NULL will be pushed. You can create a NEW record from an existing record. However, you CANNOT push data
Yes - I know I can expand the search with an OR to search for both
conditions. I'm trying to understand how to use the brackets. It's an
advertised feature. Is there a problem with it? I'm still researching
on-line documentation...
Mike White
Office: 813-978-2192
E-mail: [EMAIL PROTECTED]
Title: RE: Merges Vs. Submit and Modify for Filters
**
Sorry! (You have to excuse my "newbie-ness"), but the entry
does exist in the database, the import is just changing one or two
fields.The filter is supposed to push those changes to Form B (my
History form) on the "merge" action. This is
Title: RE: Merges Vs. Submit and Modify for Filters
**
Lisa:
No problem with the 'n00bie'. We have all been there. Some of us a long time ago, some a few weeks ago. I just was asking for more information and made assumptions that you were creating a new entry in Form A as well. Now that I
No luck. I tried:
'Email Address' LIKE [Bb]
(note Email Address, Field ID 103 is not indexed for FTS and QBE match set
to Anywhere).
The example you provided is how I understand its usage - brackets within
the literal/quotes. I'm sure stumped getting it to work, though.
Mike White
Office:
Title: RE: LIKE operator with brackets in search
**
Mike:
You can use any regular _expression_ within the brackets as far as I know.
The following will search for alphabetic characters:
[a-zA-Z]
This is just an example.
I would suggest finding a good tutorial on Regular Expressions
**
Seperate the values with commas?[B,b]On 10/11/06, Mike White [EMAIL PROTECTED] wrote:
No luck.I tried:'Email Address' LIKE [Bb](note Email Address, Field ID 103 is not indexed for FTS and QBE match set
to Anywhere).The example you provided is how I understand its usage - brackets withinthe
**
if the format is always last name, first name you can use STRSTR to find the comma and set a variable then use SUBSTRand the variable created to parse the field with 2 set fields actions into the other 2 fields.
-Original Message-
From: [EMAIL PROTECTED]
To: arslist@ARSLIST.ORG
Title: RE: Merges Vs. Submit and Modify for Filters
**
OK, here's what I have found.
I have the exact same set up for another form and it works
just fine (each form has it's own history form). The difference is, on my
"problem" History formI amusing a core field ("assigned to") as the
Title: RE: Merges Vs. Submit and Modify for Filters
**
What happens if you set that core field with a Default
value? Does the Default value get pushed to the history form or the value
you are importing?
From: Action Request System discussion
list(ARSList) [mailto:[EMAIL PROTECTED] On
Title: RE: Merges Vs. Submit and Modify for Filters
**
Lisa:
As a rule, I never reuse any of the core fields, I just hide them. Too much trouble to work with them and BMC highly recommends against doing this. Please keep this in mind for any future work that you have to do.
James McKenzie
**
In the past, I've found that the brackets
work in workflow (Active Links/Filters), but not in the Advanced search
bar. Create a test filter that just puts up a message (Run
if true) and then play with the run if to get what you are looking
for.
Also, I think Remedy only uses a subset
of
Patrick,
I have not done all the research I really need to do for a better approach
yet, this is what I have so far. It seems to do the trick for the most part
of what I need - Mid Tier only.
This will work if all your users are authenticated.
You need to allow Guest Users.
Get the
Title: RE: Merges Vs. Submit and Modify for Filters
**
Fred,
I tested this and found that the default value gets
pushed.
Lisa
From: Action Request System discussion
list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Grooms, Frederick
WSent: Wednesday, October 11, 2006 1:42 PMTo:
Could you please give an example?
Thanks.
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Ok, we're working with Remedy on this, but I'm hoping the list can give us more
insite . . .
We upgraded 1.5 weeks ago from 5.0 to 6.3. We had a few bumps, but things
seems ok at first. Then when our users started fully using the system we
started receiving:
AR System server terminated when
**
Thanks Aston,
Any anyone hear of a release date of 7.0.1 ServiceDesk?
Howard
On 10/6/06, Axton [EMAIL PROTECTED] wrote:
Looks like the maintenance release is available under the Upgrades onSupportWeb.7.0.01 for the following products:
BMC Remedy Encryption Performance SecurityBMC Remedy AR
**
(((LEFT(SUBSTR($Full Name$, (STRSTR($Full
Name$, ,) + 2)), 1) + LOWER(SUBSTR($Full Name$, (STRSTR($Full
Name$, ,) + 3 + ) + LEFT($Full
Name$, 1)) + LOWER(SUBSTR($Full Name$, 1, (STRSTR($Full Name$, ,)
- 1)))
Carol Carnevali
[EMAIL PROTECTED]
Sent by: Action Request System
You would create an active link or filter that would perform a set
fields where you would set a temp field, in this case lets call it
$tmpField$, to the function, strstrc($Full Name$, ,).
Then you would perform a second set fields where you would set the first
name field, in this case
Anyone got any ideas?
Thanks
Kyle
Kyle Whitley wrote:
Is it possible to launch a users email client with the TO: populated
via a button AL action. This would be used on the mid tier and
client. Very similar to what happens when you click a Contact Us
link on a website. Could this be done
Title: RE: RPC errors/server crashing
**
Jamie:
What is the values of MAXSIZ and MAXDSIZ for the kernel. It looks like the problem I had on another job where the arserverd process is running out of memory and crashing.
James McKenzie
L-3 GSI
-Original Message-
From: Action
Thad,
Thanks. I think you're onto something.
Can't get it to work in a search - ASB or QBE. Tried Open Window AL
action (Modify window) using this format and it didn't work, either. Tried
it in a Set Fields If, but agin it didn't work.
Then I tried your suggestion - using
Hi all,
I have the same problem as Craig. I was using successfuly SSRS with Midtier
6.0. We migrated the server to Win 2003 and ARsystem 6.3. Now SSRS is not
working. Craig, do you mean, you downgraded Midtier to ver.6 to make it
work?
Urszula
Carter, Craig J Civ ARPC/DPD wrote:
Hi Curtis,
Well, shouldn't you be able to launch a process from the client with
an active link? Thought I read that somewhere in the list a few
days/weeks ago..
On the midtier, I would think this would be a lot easier. You could you
just include a HTML achor tag into the page header or footer?
On the
Currently we have log files that grow to big. However, we do not what to
lose previously entered data into those logs. Many times, we are asked to
research what happened in regards to a data entry made yesterday or three
days ago, or who ran a large query last Friday, for example.
We have been
I'm sure there are many ways but Roger's method worked for me. I'm simply
doing the following with one filter:
Set Fields 1: Setting a 'Temp' field with: STRSTR($Full Name$, ,)
Set Fields 2: Setting 'First Name' with: RIGHT($Full Name$, $Temp$)
Setting 'Last Name' with:
Title: RE: RPC errors/server crashing
**
On dp04csra:
Parameter current value
maxdsiz 2147483648 bytes
maxssiz 134217728 bytes
-Original Message-From: Action Request System
discussion list(ARSList) [mailto:[EMAIL PROTECTED]On Behalf Of
McKenzie, James J C-E LCMC HQISEC/L3Sent:
No, it works fine with 6.3 patch 16. I haven't upgraded to patch 18 but it
shouldn't be a factor.
We're running Win Server 2003, ARS Midtier 6.3 patch 16 and SSRS 2000.
We're getting ready to upgrade everything to SQL Server 2005 and ARS 7.
What version of ServletExec are you running? You need
Title: RE: RPC errors/server crashing
**
Jamie:
What is the size of the arserverd process?
Also, can you talk your system administrator (I assume you are not this person) to set the MAXSIZ and MAXDSIZ to the same value? This will take a system reboot. What is the size of physical memory? (I
Hi Christopher,
Under Windows 2000 SP2, I have a shell script which does the following:
if not exist %logpath%\%logname% goto :EOF
if exist %logpath%\%logname%.99 del %logpath%\%logname%.99
if exist %logpath%\%logname%.98 ren %logpath%\%logname%.98 %logname%.99
...
if exist
Careful what you ask for - if you do implement something like this you
can expect a lot of questions from users who did not know that their
desktop OS considered something to be the default mail program.
Clicking on a mailto link on the four machines in front of me will bring
up (from left to
Sorry, I forgot to add some additional information.
We are running on UNIX SUN
Remedy AR System Version 6.03 Patch 15
Christopher Pruitt
Consultant Specialist
EDS - Bank of America
I3-Inventory IW Infrastructure Team
Phone: +1-972-605-7702 (8-835)
mailto:[EMAIL PROTECTED]
Confidentiality
Title: RE: Launching Email Client from Button within ARS
**
Chris:
On my WindowsXP machine (at home) I get Thunderbird mail
You are correct in not assuming what will happen. If you never configured one of these mail programs, it can be quite a surprise indeed.
James McKenzie
L-3 GSI
Title: Message
**
Jamie,
I'm
forwarding this message for someone who tried to respond but is having problems
sending to the ARSList. Hopefully this helps.
Thanks,
Shawn
Pierson
-Original Message-From: Narsing Metpally
[mailto:[EMAIL PROTECTED] Sent: Wednesday, October 11, 2006
1:56
Title: Crystal Reports
**
We had a similar problem with crystal
we had to go into the ODBC drivers under Control Panel, Administrative Tools and
add the server to the AR System ODBC driver. That took care of it.
Kim Olds
Sr.
User Support Specialist - Help Desk
Anne
Arundel County
Title: RE: How to manage the Remedy Log Size
**
Christopher:
You can run a script that does the renaming on your Sun using an if [ -e filename ] then mv filename newfilename
You can even use VARIABLES for the file name and run this in a loop.
James McKenzie
-Original Message-
Title: Recall: Crystal Reports
**
Olds, Kimberly M would like to recall the message, Crystal Reports.
__20060125___This posting was submitted with HTML in it___
Craing,
I installed ServletExec v.5 which comes with Midtier 6.3 patch18
installation. It is definitely ISAPI filter on default www level, which is
preventing RS from working.
I'm not sure what you mean by AS version, not ISAPI and which website I
could downloaded from. Could you please, explain?
Sorry, spoke too soon. Here is the workflow that works for me:
Set Fields 1: Set 'TempInteger1'with: LENGTH($Full Name$)
Set 'TempInteger2'with: STRSTR($Full Name$, ,)
Set Fields 2: Set'First Name' with: RIGHT($Full Name$, ($TempInteger1$ -
**
Are many people using Crystal Reports
XI and if so what version of Remedy? Any issues?
John Atherly
American Power Conversion
__20060125___This posting was submitted with HTML in it___
Hello group,
I currently have a fully licensed development server with 3 floating
licenses. I also have a licensed production server with 28 fixed and 25
floating licenses. Both machines are running ARS 6.3 with ITSM 6.0 on
Red Hat Linux Enterprise.
I need to get a usability team logged onto my
In a Remedy Phase 1 Filter (`!) do the following:
Action 1: This will turn OFF the Logs
Push to the Configuration ARDBC form
Push If: 'Name' = Debug-mode
No Requests Match: Take No Action
Any Requests Match: Modify All Matching
Set Value = 0
Action 2: Call your script
**
I never got it to work correctly with mid-tier 7.0 because
the licensing on the Crystal Reports Server changed from all previous versions -
from concurrent to named . We have always used the Crystal Web Server that is
included with Crystal Reports Professional with mid-tier (versions 7,
You should be able to apply your fixed licenses (the ones with *site*)
to both servers.
Christopher Strauss, Ph.D.
Remedy Database Administrator
University of North Texas Computing Center
http://remedy.unt.edu/
-Original Message-
From: Action Request System discussion list(ARSList)
So, you think it would be a better idea to have contact us email form
pop up that would allow the user to submit the email through the ARS?
Now that you mention the random email client, I have experienced that as
well. Come to think of it, a lot of websites don't use the mail to
feature as
Has anyone run the ARS 7.0.1 upgrade installer against 6.0.1 on
Solaris 9 using a UTF8 database? The installer (arupora) crashed
(segmentation fault) during the installation. Looking for someone in
the same environment so I can compare notes.
Thanks,
Axton Grams
Has anybody implemented a punchout catalog using Remedy. I would think
this might be done with a webservice and the supplier server.
Any ideas are welcome
Thank you,
Ramiro Agudelo
[EMAIL PROTECTED]
___
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Title: RE: ARServer 7.0.1 Upgrade Installer
**
Axton:
It is not possible to upgrade a UTF-8 database at this time.
James McKenzie
L-3 GSI
-Original Message-
From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Axton
Sent: Wednesday,
Any answers ont this topic?
Thanks,
Ramiro
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**
Has anyone done this? I am being asked by management about
the possibilities of integrating a new implementation of Microsofts CRM
product for our business units with our existing Remedy ITSM apps. I am not
finding any docs or KB entries on Supportweb. Since this is an
**
SinceMicrosft CRM runs on SQL Server you should be able to use SQL Server to at least map fields and do data transfers. If you need more sophisticated connectivity a vendor form will meet yourneeds.
-Original Message-
From: [EMAIL PROTECTED]
To: arslist@ARSLIST.ORG
Sent: Wed, 11
I'm reading the release notes and I'm not seeing anything indicating
this. There are items in the release notes that state it is not
possible to upgrade your non-unicode db to a unicode db, but not from
unicode to unicode.
The What's Hot article states the following:
Due to an inconsistency in
Title: RE: ARServer 7.0.1 Upgrade Installer
**
Axton:
I don't know. I don't work with Unicode databases, yet.
I too would like to know about this functionality.
James McKenzie
-Original Message-
From: Action Request System discussion list(ARSList)
Don't bother creating a separate website--it won't help. I tried all of
that before finally figuring out what the problem is.
The AS version was actually recommended by Remedy Support and they stated it
was faster than the ISAPI version based on their testing. We've been using
it for almost a
Axton,
We have IIS currently doing a SSO with a custom web application. Reading
Remedy's white paper on building the bridge via java and c++, it didn't
look like it was going to be an easy process to build the code to get the
credentials from IIS. If you have any examples or links to follow
I am upgrading from ITSP to ITSM v7. I am trying to import my people
records over. I have brought over all the support group data, permission
data, people data, etc. However, none of my Support Staff people records
are creating any user records so none of my support staff can log in to my
**
We did something like that awhile back. Basically the barcode scanner is just a fancy keyboard.So - you scan something and it types the numbers. (You want to be in the right field)The one we bought allowed you to plug it directly into the keyboard connector of the PC. (It also had a piggyback
The ones that we reccomend to our customers (like Claire Sanford at Memoral
Hermann and Linda Hill at SHARP Health Care) are from the Symbol line. We also
used these with Sony Pictures for a project with Joel Sender as well as at our
client, Reliant Energy in Houston.
I just spent a few days
Hi!
I have heard from Remedy Support that the 1005 field is NOT supported
anymore.
When this field existed, some very strange calls were mad to the database
when using Macros.
If you are NOT using Macrose, you may be just fine...
Best Regards - Misi, RRR AB, http://www.rrr.se
Thanks
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