Re: ARS 7 installation - strange issue

Hello Bipin, Thanks for the reply. But my original problem is that the installation detects an existing ARS installation eventhough it is a freshly formatted m/c with a new OS and database. Regards, Murtuza. From: Vyom Labs - ITSM Support [EMAIL PROTECTED] Reply-To: arslist@ARSLIST.ORG

Re: AR Import

It could be some ARImport magic that's going on. If you have \r \t \n or such in your file, ARImport might see those as special characters, they are special characters in the ARX format, but they might be treated as such when you're importing CSV. To be sure you should escape those backslashes

filters and push fields

I have got 2 forms: A B I wanted to push fields from A to B, and return the request ID created on B back to A. I must use filter on submit on form A, and then i tried to do a set field with LastID Anyone has an idea how to do it? Using LastID didn't work since there are other filters running on

Re: Forcing escalations to run in sequence and not starting until previous is completed

Alfonso, I think the real point here is to define when a previous escalation fails and what to do when that happens. You have a linked set of processes that must be completed in sequence. But the trick is to have a test that identifies the success of each process and record it somewhere so that

Gwenn Cross in trainng.

I will be out of the office starting 05/01/2007 and will not return until 05/02/2007. I will respond to your message when I return. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the

Re: SQL Update to a table with a special character +HPD_Helpdesk

Hi, The better way is to get the table name for this from from ARSCHEMA and then the fields from FIELD table and update accordingly. This will work. Thanks Abdul Basith -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Jack

Re: Need Help Getting a WSDL Consumed with .NET C#

Hi Sam, Did you have to alter or play around with WSDL generated from remedy? I'm facing a problem in which xml created from remedy is not compatible with .Net (especially GetListAll operation). I am sure many people might have faced this similar situation. Any workaround? Thank you,

Re: Removing an item from a menu

Check the Menu qualifications and verify that the menu is defined to display only Active groups. On 4/25/07, Neal Jacob [EMAIL PROTECTED] wrote: ** I am asking this question on behalf of our Remedy person: When creating Groups, Categories, Types and Items, we are able to add, but are not

Re: filters and push fields

You could do a push from B on submit to update the record on A with its request id...:)...it's a bit circular...but it works if you avoid a loop -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Chanan Berler Sent: Tuesday, May

Re: filters and push fields

I did an Active Link to get the initial create and get the Request ID with lastID I then used a filter action to do a push field to update the record. -Original Message- From: [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Tue, 1 May 2007 7:57 AM Subject: filters and push fields I

Re: AR Import

You could try telling excel that all columns are text and then resave the file...then check it with a text editor... -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Mayfield, Andy L. Sent: Tuesday, May 01, 2007 6:43 AM To:

Re: AR Import - RESOLVED

OK, I found a fix. As I said before, some of my paths have ,'s in them. The ones with a , were being enclosed in quotes ( ). The others were having the \'s stripped out of the path during the import. In excel, I enclosed all the paths in quotes ( ) which caused the resulting .csv file to look

Re: ARERR 9351

It only happened on the mid tier. It actually turned out to be that the user was trying to copy a router config that had special characters into the diary field. When we took out the special characters the record saved with no error. Janet Mahan [EMAIL PROTECTED] 941.766.6199

Re: Removing an item from a menu

Maybe we don't adequately understand what you're trying to do. You mention two kind of separate things ... Groups and then CTI (Category, Type and Item). They are stored in different forms and accessed differently. Are you trying to only make a Group 'go-away'? Or just the CTI? Are you

User Connected From Another Machine

Hey Folks, Users here are getting the following message on a regular basis: This user is currently connected from another machine. Would you like to attempt to override the existing connection? Now, the users are not connected from any other machines. Further, this message normally pops up as

Re: Forcing escalations to run in sequence and not starting until previous is completed

There are a number of things you can look for...you could check that the Last Modified By is equal to AREscalator and that the Modified Date is close to the time you expect the modification to have occurred. That way the filter won't fire when the record is modified by Joe Blow user.

Installation of ARS 6.3 patch 20

Hello all, We installed ARS 6.3, patch 20 on a new db instance of Oracle 10g and are getting the following errors - cant' seem to pinpoint where the issue is. This system is a Solaris system - Oracle 10g with 9 libraries, we have two instances of Remedy (one for development and one for

How to reduce Inbound/Outbound mailboxes attachment space.

Hello fellow-listers, The application we are developing support multiple BPOs, each BPO has multiple companies and each company has multiple support-groups. Now, we have an staging form with table fields to show emails from 'AR System Email Messages' form and we have multi-tenancy defined

Re: AR Import

Andy, Rename your .csv file to a .txt file. Open Excel File: Open: name of the file. Use the delimited option and ensure that the Text field delimiter of is set. At this point you should be able to read the data as it was produces Ron Fariss AIG Technologies Service Desk Automation

Re: imcoming HTML email

Ali, What is the API Run process command that you have setup that can run via a filter and reformat the email to Plain Text? Remedy BMC never clued me in on something like this. Thanks Peter Lammey ESPN MIT Technical Services Applications Management 860-766-4761

Re: timestamp question (set date and time)

John you are correct that is what I was seeing when I tried to set this to 11:59PM it would push the due date to 8:00AM the start of Business time for the day. This brings the next problem if the ticket is pushed to 5:00:00PM and it's put into pending for just a moment it will be pushed to

ITSM 7.0 surveys.. Works as designed?? Or is my system jinxed??

Has anyone got this working without any glitches for guest users? I'm trying to get it working and every other way I try (submitter mode locked, single tenancy enabled, guest user login defined for unknown users with a read access) I still get the error that the user doesn't have write access to

Installing BMC Remedy User 7.0.01 patch 002 on one PC for use by several people

Good afternoon. Hope this note finds you all well. I'm working on putting together the specifications for installing the above software via SMS. We will be creating a silent installation package. When I perform a default installation (including paths), the setup wants to place the Home folder

Re: User Connected From Another Machine

-Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of [EMAIL PROTECTED] Sent: 1 mai 2007 10:44 To: arslist@ARSLIST.ORG Subject: User Connected From Another Machine Hey Folks, Users here are getting the following message on a regular

Re: AR Import

If you rename the .csv to .txt, then open it in Excel the data should be treated as Text. HTH Stephen -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of L. J. Head Sent: Tuesday, May 01, 2007 10:30 AM To: arslist@ARSLIST.ORG

Re: imcoming HTML email

Hi Teresa, We use a third-party HTML-detagger here and it works like a charm! On 'AR System Email Messages' form, we set the value of plain text field with a Set fields action on submit of a filter which runs a process (basically a call to the detagger programmer with HTML as input) which

DisplayInstance .Net API

Has anyone done any work with the DisplayInstance properties for fields via the .Net API? It appears that the data returned is related to the propShort and propLong columns in the field_dispProp table. Stephen ARS 6.3, 7.0

Re: ITSM 7.0 surveys.. Works as designed?? Or is my system jinxed??

Make sure all of the fields are set to allow any user to submit and Submitter can modify. I have had this bite me where fields not actually touched by the user are modified by workflow. -Original Message- From: [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Tue, 1 May 2007 1:55 PM

Re: timestamp question (set date and time)

Dan, Maybe I am not understanding your entire problem/question. If you make a new Business Time Workdays record you can set the valid time to be any thing you want. There are provisions for making your workday cross the midnight barrier by using time offsets. What field are you setting to

Re: ITSM 7.0 surveys.. Works as designed?? Or is my system jinxed??

I hate to ask the obvious, but have you run Active Link and Filter logs to see what is actually happening? Sounds like there might be missing public permissions on a secondary form or field located on a secondary form? Thad Esser Remedy Developer Argue for your limitations, and sure enough,

Re: Installation of ARS 6.3 patch 20

Sue, It appears you have used the file replace method to install this patch.. There is a known issue with ARS 6.3 upgrade to patch 20.. The file replacement method of installing the patch fails with exactly the same error that you pointed out.. Instead download the installer and upgrade the ARS

Password

Hi All, Is it possible to have 2 password fields for comparision on one form? If not then how would one compare a User form password to a character field? Thanks, Jackson _ Mortgage rates near historic lows. Refinance $200,000

Will a Warning Message stop an Escalation

Will a warning message filter stop an escalation from running? I know error messages will, just didn't know if a warning would or not? Thanks Kyle -- Kyle Whitley IT System Support Professional Office of Information and Instructional Technology (OIIT) Board of Regents of the University

7.0.1 Patch2 Solaris - Problems

Has anyone upgraded to 7.0.1 patch2 on Solaris? Our server is bouncing pretty often after upgrading to patch 2. Is anyone else experiencing this? We get the following stack trace in the arerror.log file each time the server bounces: Tue May 1 13:33:03 2007 390620 : AR System server

Re: imcoming HTML email

I'd say pass it through a perl script. Procmail anyone? http://www.stonehenge.com/merlyn/UnixReview/col37.html http://www.perlmonks.org/?node_id=53404 Not sure what would happen to attachments, but it'd be a fun exercise. -tony -- Tony Worthington [EMAIL PROTECTED] 262-703-5911 Lammey,

Adding a field on a view only form

The table were the view only form was updated with a new Field. How can I add this to the form the option is grayed out. But if I create a new view only form I can see the new field. If I delete the from then all related work is also deleted. 6.3 Patch 20 UNIX Oracle 9i John Atherly

Re: User Connected From Another Machine

We have had the same issue with Remedy 6.3 not patch. Remedy support gave us the same answer - YOU NEED TO PATCH. We put on patch 18. That was the one that was going to address and correct the error. Well we don't see the error as much but it is still out there. Remedy said it had to be VPN

Adding a field on a view only form

The table were the view only form was updated with a new Field. How can I add this to the form the option is grayed out. But if I create a new view only form I can see the new field. If I delete the from then all related work is also deleted. 6.3 Patch 20 UNIX Oracle 9i John Atherly American

Re: User Connected From Another Machine

I don't know if this is your case or not, but I had a similar problem here with a few of my users (we all use laptops). It turned out they were putting their laptops in suspend mode which released their IP address and grabbed a new one when it came out of suspend. After my users started exiting

Adding a field on a view only form

The table were the view only form was updated with a new Field. How can I add this to the form the option is grayed out. But if I create a new view only form I can see the new field. If I delete the from then all related work is also deleted. 6.3 Patch 20 UNIX Oracle 9i

Re: Need Help Getting a WSDL Consumed with .NET C#

We are also trying to consume a remedy webservice with little results and huge headaches. We are trying to get a incident ticket back from remedy but we keep getting the error: Uncaught SoapFault exception: [soapenv:Server.userException] java.lang.NullPointerException We are trying to connect

ARImport

Background ARImport Tool 7.0.01 patch 002 All of the On Merge filters have been disabled Make Required Fields Optional During Import is selected Problem: Record 1 : Required field (without a default) not specified -- Priority (ARERR 307) Required field (without a default) not

Incident Report

Hi list, Trying to print off an Incident Report (ITSM 7.01) - just the regular incident summary report (Print button beside the Save and Close button) and all of the fields are blank (even the Incident Number). I have checked that the report - Help Desk (English) - is in the Report form on

Re: User Connected From Another Machine

Hi Les I had this issue with the 6.3 client tool and it was down to a windows mobile device being connected and grabbing its own IP address and this confusing ARS it was fixed in a patch and now the only message like that I get are genuine ones, might be worth checking if they have a something

Problem with Filter Loop Guide

Hi Everyone, I'm having an issue getting a Filter table loop to work. It was intermittent at best as an Active Link Loop Guide, so I switched it to a Filter Loop Guide, and had better results (got it to work perfectly on our DEV box). Then I migrated it to our Test box; the objects are all

Re: User Connected From Another Machine

Gee Les - we get it all the time too on 6.3 Patch 20 with web users, but we were under the impression that they fixed that with the Patch 21. You are on 7.x so what the heck is that about? From the sounds of it, this is an ongoing issue. I know for lack of time right now to get us to Patch 21,

ITSM 7 Operational Categorizations

I am searching for good examples of how to set up the Operational Categorization sets in ITSM 7.0, and finding the pickings pretty slim (the Remedy KB is typically sparse). Conceptually, I know that it needs to complement the Product Categorization, primarily by NOT duplicating the information

Re: ITSM 7 Operational Categorizations

Your Tier 1 and 3 need to be reversed then it will make sense with the new ITIL driven design concepts. -Original Message- From: [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Tue, 1 May 2007 6:41 PM Subject: ITSM 7 Operational Categorizations ** I am searching for good examples of

Re: Need Help Getting a WSDL Consumed with .NET C#

It looks like you are missing the SOAP Header with the login information. Try something like the following before the $result line $auth-userName = ServerLogin;// use $_GET[ServerLogin] for parameterized login name $auth-password = ServerPwd; // use $_GET[ServerPwd] for

Re: ARImport

One of your 'Merge' Filters is probably pushing fields to another form where that field is required on the other form.. Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of [EMAIL PROTECTED] Sent: Tuesday, May 01, 2007 5:31 PM

Re: Password

Read up help/documentation on the Run Process action Application-Confirm-Password Then use it on a Edit Masked display type fields Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Jack Samson Sent: Tuesday, May 01, 2007 2:48

Re: Problem with Filter Loop Guide

Only when you are doing a table refresh inside the loop. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Marco Rasile Sent: Tuesday, May 01, 2007 5:11 PM To: arslist@ARSLIST.ORG Subject: Problem with Filter Loop

Re: ITSM 7.0 surveys.. Works as designed?? Or is my system jinxed??

I did take filter logs but am yet to analyze them. Didn't take AL logs because this error can be reproduced only on the web tier under a 'certain' condition and not the AR User tool.. it works as designed on the AR user tool.. On the web it doesn't only work when the guest user accesses the

Re: ARImport

Thanks for the response Joe, but as I said, all merge filters have been disabled. Scott Original Message: - From: Joe D'Souza [EMAIL PROTECTED] Date: Tue, 1 May 2007 19:01:56 -0400 To: arslist@ARSLIST.ORG Subject: Re: ARImport One of your 'Merge' Filters is probably pushing

Re: ITSM 7 Operational Categorizations

Hey, Roger, I think I came up with something that works - naturally, after I posted my request (Side note: The ARSList is so powerful, just posting to it makes me smarter, even before responses come in). Tell me what you think of this. Basically, it involves breaking down a request from a user

Re: ITSM 7.0 surveys.. Works as designed?? Or is my system jinxed??

you will have to modify workflow to push submitter as the intended client So if you want john smith 23 to respond to the survey push john smith 23 out as the submitter -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Joe

Re: 7.0.1 Patch2 Solaris - Problems

Axton, Are we getting tired of these patches ? I feel bad you even went to it ! I am about to do the same thing, go to patch 2, even though I really need patch 3. Which is not even out of beta.. On 5/1/07, Axton [EMAIL PROTECTED] wrote: Has anyone upgraded to 7.0.1 patch2 on Solaris? Our

Re: 7.0.1 Patch2 Solaris - Problems

oh, and by the way, I was told they are no longer supporting 7.01 patch 1 (I think) and 7,0 is toast for support. already.. from what I understand.. I am sure dave will set me straight if I heard wrong.. they keep pushing to the latest patch, and then you get stuck and have to Pray for some

Re: String index out of range : 30

Did you run the installer to upgrade the email engine? It looks like a size mismatch for an email address or login name. Check the def file for the email messages and email mailbox forms against the forms on your server. Axton Grams On 5/1/07, Shanmugadas, Suresh [EMAIL PROTECTED] wrote:

Re: User Connected From Another Machine

On 7.x, if a user connects to remedy using the user tool, then connects via the mid-tier, they are asked to override the session. Subsequent attempts to switch back and forth between the user tool and mid-tier will result in this error. The only way to get around this is the log out of one

Re: Will a Warning Message stop an Escalation

No On 5/1/07, Kyle Whitley [EMAIL PROTECTED] wrote: Will a warning message filter stop an escalation from running? I know error messages will, just didn't know if a warning would or not? Thanks Kyle -- Kyle Whitley IT System Support Professional Office of Information and Instructional

The SLM:Measurement form..

After installing the SLM module, should this form contain some default data? After using some of the default data sources that are attached to SLM, and trying to use it for incident management, it does look like it looks for a record matching a certain instance id before creating a incident

Entry point guides: App List Display Order problem

Using ARS 6.03, the home page on my user tool shows all my active link entry point guides at the top of the application list, no matter what I enter in the Application List Display Order field of the Active Link Guide. That is, it acts as if I had entered a Display Order of 1 (or 0) in the

Re: ARImport

all his merge filters are disabled On 5/1/07, Joe D'Souza [EMAIL PROTECTED] wrote: One of your 'Merge' Filters is probably pushing fields to another form where that field is required on the other form.. Joe -Original Message- From: Action Request System discussion list(ARSList)

Re: ITSM 7 Operational Categorizations

Rick, Here's some documentation I wrote up for a customer workshop that might help you. Keep in mind, one size does *not* fit all. In fact, there's a suprising difference in operational tasks between support organizations even in the same industry. There will be some overlap, certainly, but

Put current user credential into ViewFormServlet call

Hi Listers, After read emails about ravelling message, I found the def files from community download, but any of the three forms refused to be import. (AR 701 w/o patches), the error message is input buffer is null, after read the def file, I saw some French, such as Historique..., I guess it's