**
Lei,
We faced the same issue. On closer look we discovered that on
SRM:Survey form submitter field is set to the support person's loginid
who Resolved the ticket when it should have been requester's loginid .
You might want to check value in submitter field if it is set to
requester Login
What's the use of the New Active link action Service,It's avilable as an
Execute On in Filters also,How can I make use of it,what's the best scenario
to use it.
I couldn't find any information regarding it in the Remedy Guides.
Lann
--
View this message in context:
Hi,
I was wondering if anyone could help me regarding this. I've got MS SQL
database server for ARSystem database. I log on to the MS SQL management
studio using windows authentication. I was now looking forward to install
BMC Analytics for BSM. During installation, for some reason, my ARServer
++
Please Read The Disclaimer At The Bottom Of This Email
++
Hi all,
I was wondering if anybody is actually using the Purchasing Console of the
Asset Management module in production.
I had a
Lann
In the documentation BMC Remedy Action Request System 7.1.00 Workflow
Objects on page 94 is an explanation on this topic.
Regards
Frans Ferreira
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of lann
Sent: 09 July 2008
Good Morning List—
We have multiple opportunities available for Mid to Senior Level Remedy
Consultants in the great state of Texas!
You will be responsible for delivering elegantly complex ITSM solutions.
Required Skills:
ITSM 7.x implementation experience
Excellent communication
Make sure that in the installer screen you enter the Server Name as
Server\Instance
If you have an sql dba check to see if they can get into the database with
your username/password credentials for ARAdmin
JR
_
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL
There are some issues with it. The primary glaring one is the Supplier
field that opens the BMC.Core Database form in the background when hitting
enter on the Purchase Line Item Supplier field. You have to add the
AST:PurchaseLineItem form to an Active Link Guide.
Is there anything else in
Hi,
Thanks for the tip.
I tried it out but editing out the code generates more errors.
It seems that this section is needed for other parts of the script.
Any other ideas?
What might be causing it? Can I add something to SuSE linux to get
this working?
Thanks
On Jul 8, 9:55 pm, Kurniadi
No experience of the Analytics install however other install can catch you
out if TCP/IP connectivity is disabled in the SQL Config Manager.
Matt Worsdell
_
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Janie
Sent: 09 July 2008
Differences in your environment could cause the issue. Different
shell, different binaries (test, tset, grep, awk, etc.), different
character sets, etc.
Axton Grams
On Wed, Jul 9, 2008 at 9:42 AM, [EMAIL PROTECTED] wrote:
Hi,
Thanks for the tip.
I tried it out but editing out the code
Roseta,
Although I cannot give you any test cases on speed comparisons between
the Mid-Tier and the User Client because we have not begun load testing
on our environment yet, I can give you some tips that I have picked up
from different developers on making your Mid-Tier faster:
It is
The job I'm at now uses Web exclusivelyone MAJOR advantage is the fact
that when a bug is discovered, you need to update 1 client...the mid-tier
server...no need to do anything on the client workstations...this is a VERY
big advantage in my opinion.
-Original Message-
From: Action
In previous versions of Remedy, if you wanted a Web service to be called via
AL, you needed to create a form, build a filter that fires on Submit (or
something like that) and have an AL do a push to that form, let the filter
do what it needs to do, then have a second setfield action in the AL to
From experience I've also found the Tomcat Servlet (bundled with 7.1) more
efficient than the New Atlanta version (bundled with 7.0). So if upgrading
and currently using New Atlanta, consider that too.
Matt Worsdell
-Original Message-
From: Action Request System discussion list(ARSList)
Some comments:
to upgrade to v7.1.0 to take advantage of the Caching function. This
will allow you to pre-cache in the servers memory the big forms that
take considerable time to load in the browser which will considerably
speed up their load times
Nothing is cached to memory; instead, the
Hey list-
Has anyone interfaced IBM TotalStorage Productivity Center with Remedy before?
We're on ITSM 7, CMDB 2.1 and looking to use it to populate the disk space on
server records. Any advice/warnings/pitfalls would be appreciated!
Thanks,
Chris Moore
Greetings,
I can't provide data either, but from a highly unscientific feel
benchmark, Mid Tier feels faster to me in our 7.0 environment than the WUT
on a modest XP system.
We used the WUT exclusively in 7 ARS versions and staff complained a _lot_
when they weren't given the WUT. Now having
All,
I've been asked to estimate the number of lines of code we have in Remedy.
Any ideas on how to approach a question like that? Feel free to save your
response for Friday Humor if you prefer.
Thanks,
-David
David M Clark
Remedy Programmer/Analyst
You could tell them that it's a closely held piece of BMC proprietary data,
and that if you told them, you'd have to kill them.
Or, ask them what answer sounds good to them, and give them that number
back. Heck, you may even be right, and they'd never be able to prove you
wrong.
Or, you could
David, we had to do that once at the afb, if I remember correctly.
Step one is to let your people know that Remedy doesn't use lines of
code in the way they would expect. You could give them the number of
objects in the admin tool, or you could try to count the number of
objects in the
For our CMMI level 3 documentation, I take the number of lines in a def file.
It's usually pretty big, but it's as legit as a number as I can tell.
Thanks,
Gary Opela, Jr., RSP
Remedy Engineer
Leader Communications, Inc.
http://www.5pointleader.com
http://www.lcibest.com
Best Product, Best
Maybe the answer to that would be if you exported all your workflow into a def
file and then did a count of lines in the file (in Word perhaps) and give them
that number.
Obviously there is more actual coding behind the scenes than that but its
better than providing a useless number.
Thanks
LOL...I haven't heard that one in awhilelast time I had a manager that
insisted on 'reviewing the code' we ran an ARStruct of the system...turned
out to be something like 900 pageshe wanted a printoutwe duplexed,
and had the mail room bind it for himI doubt he ever even cracked the
David,
For fun, you could export your entire system to a .def file and give the
line count. Then, for fun (and I don't suggest doing this on a prod box!),
export the system to .xml file and do a line count... even bigger! :)
Other than that, I think the most realistic way is to do an
Sadly, they've had me threaten to kill them far too often to take me seriously
about that any more.
David M Clark
Remedy Programmer/Analyst
Rick Cook [EMAIL PROTECTED] 7/9/2008 11:27 AM
You could tell them that it's a closely held piece of BMC proprietary data,
and that if you told them,
Hmmm...Depending entirely on what they want this number for, I would
probably recommend not giving them a number.
Many organizations nowadays are foolishly using number of lines of code
as a benchmark for the complexity of an application. If an app is more
than X number of lines of code is very
and if the number in a def isn't impressive enough...you could always use an
XML defthat would bloat the #'s WAY up...:)
_
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Gary Opela (Corporate)
Sent: Wednesday, July 09, 2008 10:30 AM
To:
For the purists the simple answer is 0.
What is their definition of a line of code? An action in an active link or
the active link object itself?
Matt Worsdell
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of David.M Clark
Well, my last remedy custom app I wrote was a purchasing system. It is not yet
tied in with any other remedy apps, so it's fairly small.
22 Forms
146 Active Links
38 Filters
15 Active Link Guides
16 Menus
I did a line count on the def file, and it was
Number of objects and database size are things they seem to grasp, but old
school people like number of lines. In my case I think they are looking at the
efficiency of rewriting old code currently on a mainframe in Remedy, rather
than dumping Remedy for something else. (Today at least.) In
Question: By lines of codes we have in Remedy are your bosses looking for
the total number of lines of code in the AR System platform, the OOTB
workflow and forms, the form/workflow customizations you've done or some
combination of all three?
It would be quite difficult, and I'm pretty sure
I put a group as a target and the system sent the alert notification
to every member of the group.
On Jul 8, 3:08 pm, Tom [EMAIL PROTECTED] wrote:
Hi group,
Does anyone know how to alert all members of a support group using
Remedy Alert? I have it working when a case is assigned to an
Well, you've certainly found a lot of issues. It's been my opinion, with
Asset Management, that the full blown use of the application is not really
utilized extensively and that may contribute to the excessive amount of
problems with it. While Asset is used as a front end to CIs, I'm not
Fortunately, I've never been asked this so I might be off here, but
wouldn't the # of lines in a def file be heavily influenced by any images
(background/button/etc) on the form, making that number particularly
inaccurate?
My guess would be to provide the number of workflow objects along with
I've been implementing the Purchasing console since it was first put out in
ITSM 4, and you're right - I've only seen one company even try to process
its purchasing through it solely - the rest just use it as an interface to
track the process of creating an asset. The nuts and bolts of the
Good Morning,
I have an Active Server Page running on our web server that has the
following command that pulls and displays the details of the SSL certificate
used to authenticate to the website.
%= Request.ClientCertificate(Subject) %
Do anyone know if there is a way to execute this
In the old days, we used to use an average of 50 lines of code per
object. I'm not sure this still holds water, but for all the lines of
code calculators (Cocomo and others) in the world it probably works.
If you have Visual SourceSafe, I believe there is a way to output the
internal C code.
You could set a variable to the output of the request.clientcertificate
command, then whenever you opened the remedy form from your ASP page, I think
you could pass it in your link to pre-populate the field.
Run Process on the mid-tier doesn't work well.
Thanks,
Gary Opela, Jr., RSP
Remedy
You could just tell them One, but it's rather long.
Seriously though - I'd have to agree that it's an inordinately improper
question. Back in the day (10 years or so ago) when I was customizing
Tivoli Service Desk (aka Expert Advisor in those days) it actually did
mean everything because the
Has anyone tweaked the Mid Tier login to convert the user name to all
lower case? We have so many users with this problem. Why is the ID field
case sensitive in the first place?
Brian Sokol
Manager, Desktop Services
Scholastic Inc.
557 Broadway
NY, NY 10012
(212) 343-6494
Why not change all your usernames in the User form to lower case and
then just tell your users to use lower case when the log on to Remedy?
We had that problem, too, until we did what I'm suggesting.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL
This was posted in the archives...
Edit the login.jsp and add the onChange action to the username field.This way
the moment they get off the field it will upper case for themon the screen.
input type=text NAME=username id=username-id
maxlength=30value=%=name% class=Login size=20
The user tool is case sensitive as well.
On 7/9/08, Sokol, Brian [EMAIL PROTECTED] wrote:
**
Has anyone tweaked the Mid Tier login to convert the user name to all lower
case? We have so many users with this problem. Why is the ID field case
sensitive in the first place?
Brian Sokol
Yes we did.
I didnt actually perform the change but I think in the login.jsp on the Mid
Tier server you have to edit and add the following javascript code (shown in
blue below):
input name=username maxlength=30 id=username-id value=
class=loginfield size=30 type=text
Hi Gary,
Thanks for the idea! I will give that a try.
That may just work for one application that I am using. But I still need to
find another way to accomplish this once you are already on a form. So if
anyone else has ideas, I really appreciate them.
Cheers,
Jeff
From: Action
They are all lower case in User and I have told them. They still have
this problem.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Kaiser Norm E CIV USAF 96
CS/SCCE
Sent: Wednesday, July 09, 2008 3:23 PM
To:
Howdy List,
Hope all is well, key to this position is exposure/experience with BMC
Atrium CMDB.
Kforce is looking for a talented REMEDY Developer for 6-9 month contract
position
Location: Taylor, TX
Remote Work: No
Authorization Status: US Citizens
Duration: 6-9 Months
Type:
Hi listers,
my main form is a regular form with 2 view. Being on the main form I'm
clicking a button and opening another regular form, let's call it sub-
form. The sub-form is is a regular form and it has to stay a regular.
When I close the sub-form I need to open the second view of the main
form
Mark
There could be a lot of causes. Could you provide a bit more
information about your environment and workflow?
1. What kind of error is given, if any, during the crash?
2. What kind of workflow is executing when you close the form, both on
sub-form and main form?
3. What version of
Hello All,
Does Remedy have a time reporting module?? We are looking at?Clarity for
possible time reporting,? Does Remedy offer this?
___
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Hi All,
We are on ARS 6.3 on Solaris and would like to display the date time fields as
12 hour clock rather than 24 hour clock.
The system is accessed using the MidTier (ServletExec) -
Is there an environment variable that I can set to make this a system wide
change...
Regards
Atul
Does this mean that Remedy does not have a Time Reporting Module. To my
knowledge, I never heard of Remedy offering this - I wanted to confirm this.
-Original Message-
From: Gary Opela (Corporate) [EMAIL PROTECTED]
To: Kathy Morris [EMAIL PROTECTED]
Sent: Wed, 9 Jul 2008 2:03 pm
I’m not aware of one either, even when I worked on CSS which is a mammoth
compared to ITSM. I think it’s simply not a part of what BMC’s core
applications are for, although you can easily design one in ARS. The trick is
integrating it with AP and Accounting, if that is a requirement.
Shawn
Hello everyone:
Here's something you don't see every day. For some reason, a Remedy
server of a site I support cannot find its AR System Email Messages
form!
The system has about 12 filters that each generate a notification based
on ticket status changes. What's weird isn't that the
I seem to recall that there was something in the Dev Community or an old
utility that did this, or maybe one of Gidd's applications.
But I'm not aware of anything from BMC/Remedy itself.
Rick
On Wed, Jul 9, 2008 at 2:06 PM, Kathy Morris [EMAIL PROTECTED] wrote:
**
Does this mean that Remedy
Do you have an archive or a backup form of the Email Messages form?
I've seen this happen when the Email Messages form is copied to another form
for backup purposes. The Email Engine/ARServer somehow mistakes the backup
form for the actual form.
Usually deleting backup / archive form is
I believe there is an option on whether to retain a copy of the sent
messages. Are you sure the email is not being sent and then the record
is being deleted from the form?
Craig Carter
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Kaiser Norm
It depends on how you are defining Time Reporting
If you are talking about straight forward tracking of hours worked per
week, vacation and sick time usage and accrual, etc, then the answer is no.
Such a module could be done, but would have to be built from scratch.
If you are talking about
Positive. We pull up the Messages form AND our Help Desk form, change
status of a test ticket, which normally always generates a message
record, then *immediately* go back to the Messages form and rerun the
search and nada.
-Original Message-
From: Action Request System discussion
I would be curious to see what the logs say about where the data is
being pushed. Are you using Push fields or the Notify action?
Fred
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Kaiser Norm E CIV USAF 96
CS/SCCE
Sent:
Do you see the filter that actions the notification fire in a filter log?
What method of notification are you using, is it Email or are you using
cross reference?
Depending on version have you double checked the Alert form to see whether
the notification is there?
Matt
-Original
Notify action.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Grooms, Frederick W
Sent: Wednesday, July 09, 2008 4:52 PM
To: arslist@ARSLIST.ORG
Subject: Re: Baffling Email Problem
I would be curious to see what the logs say
Yes, I definitely see the filters firing in the filter log.
The notifications are hard set to send via email, not user preference.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Matt Worsdell
Sent: Wednesday, July 09, 2008
Norm,
Have you checked the SQL logs to make sure the insert into statement
isn't throwing an error?
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Kaiser Norm E CIV USAF 96
CS/SCCE
Sent: Wednesday, July 09, 2008 3:02 PM
You didn't add a new field to the notification(s) that does not have
public permissions, did you??
{shot in the dark}
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing IT Center
http://itsm.unt.edu/
-Original Message-
From: Action
Did you create an Archive form of AR System Email Messages recently, or use
one of the reserved fields on the Email Messages form (140X) on another
Regular form? I had a similar problem when I created another form in
Remedy using the same field IDs. BMC Support said it was a known issue on
how
Did you change your Default Outgoing Mailbox setting for the mailbox you
are trying to use?
Is it enabled (although that wouldn't keep the messages from getting to
Messages form)
Thad Esser
Remedy Developer
Argue for your limitations, and sure enough, they're yours.-- Richard
Bach
Kaiser
Hello,
This may be a long shot, but I was wondering if anyone has the Asset
Management v5.5 installation files available for Windows that you could get
to me somehow. I can't find it anywhere on our servers, and the BMC site
only goes as far back as v5.6. I'm attempting to do a gap analysis
Hey Axton,
I've done everything you mentioned and I still get the dual Server links.
I do not have dual links with the Server and the Fully qualified domain name
Server entry -- just the Alias.
Any additional ideas?
Thanks,
Janie
-Original Message-
From: Action Request System
In a very strict sense, taking the results of a def file or an xml file is not
really code but meta data extracted from all the meta tables in the ARSystem
database..
My answer if ever asked would be that the 'system' code and its content is
proprietary. The ARS is not an open source system..
What are the Server-Name and IP-Name parameters in the ar.conf file?
What are the names you have registered in the mid-tier arserver list?
Are you using the portmapper or a specific port? Are you using
private queues for the mid-tier? What type/version for platform, web
server, servlet
We have been chasing a client crashing issue the last few days. It
appears to be machine spacific and the 2 machines it has been reported
on are WUT 7.0.1 with no patch.
It happens when a set fields action is supposed to show a list of
groups on multiple matches. The crash is right when
Server Name is just the regular name of the Server. IP-Name is the fully
qualified domain name and the alias. I have 2 separate lines in ar.conf for
these names.
The mid-tier arserver list includes all three of the servers listed above.
Portmapper is not using a specific port.
Not using
Geez . . . no one has used the lines of source code (SLOC) measurement
since the 1980's! It was a poor metric then with monolithic languages
(Cobol, Fortran, etc.), and it's an even poorer metric today using
object-oriented software and N-tier architectures.
But you may still need to provide a
Hi,
Just create your own login DLL. You can replace the login dialog with your
own code.
Best Regards - Misi, RRR AB, http://www.rrr.se
Products from RRR Scandinavia:
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs?
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