Hi Dave
Are you really not able to right click on that field or when you right click
then you are not getting preferences-Save.
If you are not getting preferences-save when ever you right click .for this
do following setting through Admin tool.
Go to properties of List field. And select
Hi guys!
I have a problem. The operation is used as the request element name instead
of the name specified in the WSDL. Let me explain further:
I'm trying to consume a webservice with a Set Fields action and I have a
WSDL which I can access. When I load this WSDL in my Set Fields action, I
get
Hi Everybody,
I'm working in ARS 7.1 in web and I need to delete the button
Deselect in Attachment Pool. I tried a couple of things without
success. Any Idea?
Thanks in advance.
___
UNSUBSCRIBE or access ARSlist
Hey David Easter why hasn't an official email gone out from BMC letting
those that signed up know that this has been cancelled? It is just wrong
that I am finding this out 2nd hand. Once again thank goodness for the
ARS List.
Brian Sokol
Manager, Desktop Services
Scholastic Inc.
557 Broadway
Brian,
I have received an official e-mail from BMC. Not sure what the distribution
on it was, but there has been 'official' communication.
Matt R.
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Sokol, Brian
Sent: Thursday, September 04,
**
Brian,
While I didn't get anything because I had registered, our Sales Rep was good
enough to send us an email with some info shortly after Dave Easter sent an
email to the list.
Dave
-
[EMAIL PROTECTED]
(Wireless)
From:
I'd like to echo that David Easter's message to the ARSList is the only
official communication I got about this. I contacted my sales rep, but I got
the impression that my inquiry was the first he had heard about it as well.
From: Action Request System discussion list(ARSList) [mailto:[EMAIL
I don't believe you want to change the port for the 6.3 email engine.
What OS are you using?
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Chintan Shah
Sent: Wednesday, September 03, 2008 4:18 PM
To:
There is nothing wrong with changing the rmi port, in fact it's pretty much
required if you want things to work properly, as fb, email, and many other
non remedy products like to use port 1099 as their rmi port.
Axton Grams
On Thu, Sep 4, 2008 at 9:47 AM, Grooms, Frederick W
[EMAIL PROTECTED]
Perfect! Thank you
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED]
On Behalf Of ITSM SUPPORT
Sent: Friday, September 05, 2008 2:59 AM
To: arslist@ARSLIST.ORG
Subject: Re: Table field - saving preferences
**
Hi Dave
Are you
Matt,
I guess it was not sent to everyone for some reason.
Thanks,
Brian
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Matt Reinfeldt
Sent: Thursday, September 04, 2008 9:38 AM
To: arslist@ARSLIST.ORG
Subject: Re:
Actually, if you read the disclaimer at the bottom of all of David's emails,
it is not an official communication:
The opinions, statements, and/or suggested courses of action expressed in
this E-mail do not necessarily reflect those of BMC Software, Inc. My
voluntary participation in this forum
Hi,
I wonder if experienced consultant could help me with this. I'm interested
in knowing if the following applications data can reside on a centralised
Oracle Database.
BMC CMDB
BMC TMART
BMC ARS
BMC Portal
BMC Foundation Discovery/BMC Topology Discovery
BMC Capacity
Only to some, I still have not received anything.
On Thu, Sep 4, 2008 at 8:38 AM, Matt Reinfeldt [EMAIL PROTECTED]wrote:
**
Brian,
I have received an official e-mail from BMC. Not sure what the
distribution on it was, but there has been 'official' communication.
Matt R.
*From:*
Several factors:
- san network utilization - you may consider having different data paths for
different table spaces as the need dictates
- db network utilization - you may consider having different physical
interfaces for different applications as the need dictates
- db memory utilization - set
Classification: UNCLASSIFIED
Caveats: NONE
Thank you all for your responses. It seems the CreateField option may
not be the most straight forward approach. Your responses have given me
some other ideas though.
Thanks again,
Christopher Michaud
Remedy System Administrator/Developer
US Army
Dwayne, I have seen this where there was an embedded qualification built
into the report and the Override Query was set to No, but I have not
seen it misbehave differently between what it displays on the screen vs
what it spits to csv. The only other time I have had issues is when we
didn't
Hi,
Has anyone done TelAlert integration with home grown Help Desk system?
We are looking to do send messages to Cell Phones and update tickets
using voice response.
Thanks
Shamhoon.
___
UNSUBSCRIBE or access
We are on Solaris 5.10..and need came up because we have installed Jboss on
that server that looks at this port(1099) and throws errors while startup.
We hold up on doing configuration changes in Jboss and wanted to see if Remedy
email engine can be modified to use other port and started
Yes, but it was something like 8 years ago...home grown hd on Remedy 4.x at
the time
_
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Jaffaree, Shamhoon
Sent: Thursday, September 04, 2008 9:51 AM
To: arslist@ARSLIST.ORG
Subject: TelAlert Info
OK..just verified..the username and password expired on Active Directory and
that is why it was throwing the error.
It works now.
Thanks for looking.
Regards,
Chintan.
--- On Thu, 9/4/08, Axton [EMAIL PROTECTED] wrote:
From: Axton [EMAIL PROTECTED]
Subject: Re: Ports to be used for email
We use Telalert for our Home Grown HD for Cell Phones. But we do not do
any response update. Just the outgoing message.
Thanks,
Ron Smith
Remedy/Web Developer
Providence Health Services OR
[EMAIL PROTECTED]
503-216-7866
From: Action Request System
**
Any information regarding the setup and configuration would be
appreciated.
Thanks
Shamhoon.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of LJ Longwing
Sent: Thursday, September 04, 2008 11:57 AM
To:
**
Been using it for about 12 years. We have a filter setup that performs a run
process that passes the info to a telalert client.
We never implemented the process to update tickets. I have info in a training
manual that shows how to update ticket from a menu. Basically it's done using
Thanks, Axton.
As also mentioned in my original E-mail, I was attempting to be proactive in
letting the larger community know of the changes when I found out they were
posted to the UserWorld web site. I just copy/pasted the language from the web
site into my message as a convenience so that
The original post is appreciated; I have to believe that the dissatisfaction
has to do with the topic. Please keep the heads up coming with anything you
have the liberty to share on this and other topics.
Axton Grams
On Thu, Sep 4, 2008 at 12:05 PM, Easter, David [EMAIL PROTECTED] wrote:
Just a simple run-process to execute the processes, we did have Telalert set
to update the app when alerts went out and such, but we didn't have any two
way pagers updating the tickets with response.
_
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On
I second that sentiment. While I'm not going to UserWorld, I know if I was,
the earlier I know to cancel plans, the better.
_
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Axton
Sent: Thursday, September 04, 2008 10:18 AM
To:
**
Lee Borio
__Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___
I've used it for several years to send assignment notifications to pagers (via
filters) and system status messages (via escalations) to telephones with that
synthetic voice. Just outgoing stuff though, and the version is getting pretty
old. My understanding is that their licensing scheme has
Get a Not Valid Class ID for this type of relationship error when
attempting to relate a Blackberry CI to a Physical Location.
ACTUAL ERROR:
Invalid rel endpoint class Id : Relationship could not be created because
attribute class Id value is not a valid endpoint for this relationship
class
David I believe we all appreciate your advanced email notification. I
only directed my email to you since I did not know who else to ask. My
point was that someone associated with the conference should have
contacted us right away.
-Original Message-
From: Action Request System
Classification: UNCLASSIFIED
Caveats: NONE
=
JOB OPENING: Principal Remedy Developer/Administrator in Northern
Virginia (Washington, DC Area)
Title: Principal Lead Developer Engineer
Type: DOD Contract
Minimum Clearance: Final Secret
In the Attachment field properties you blank out the Deselect Label in the
Attach Fields tab of the properties..
Joe
- Original Message
From: ars.developer [EMAIL PROTECTED]
To: arslist@ARSLIST.ORG
Sent: Thursday, September 4, 2008 8:48:55 AM
Subject: Deselect Button
Hi Everybody,
We have been using it since 2002.
Basically you add Destinations/Groups to Telalert (We do it from Remedy
using the telaconf command line executable). You then send alerts to
Telalert as David listed below.
Fred
-Original Message-
From: Action Request System discussion list(ARSList)
Have you turned on Plugin logs set to fine or all and reproduce these timeouts?
I wonder if you are running short on plugin server threads?
Joe
- Original Message
From: YahooJeff YahooJeff [EMAIL PROTECTED]
To: arslist@ARSLIST.ORG
Sent: Wednesday, September 3, 2008 4:54:07 PM
I am trying to submit a support call on the web to Remedy but I am getting the
following error.
Country Name and Country Code are required to save the Issue (ARERR1)
Any ideas how I can fill in these 2 fields? I have looked at my profile and it
doesn't ask anything about what country I
Hi all,
I have a doubt about how to integrate ARS with out of the box
products/systems...
We have to access data from an external database, but this database access has
an interface implemented in java code... We would like to write a plug-in code
that communicates with this java interface
I agree - the heads-up and info provided here was very much appreciated. I
think our dissatisfaction is with the fact that BMC hasn't seen fit to tell
us anything official in a timely manner, as well as that they need to do so
at all (which isn't their fault).
Rick
On Thu, Sep 4, 2008 at 9:17
David,
While I'm unhappy with BMC and the Fountainebleu for how this was handled, that
doesn't extend to you. I view your emails on the ARSList as a service on
behalf of BMC and I appreciate it. My concern was that no official
notification came out.
-Original Message-
From: Action
The preferred method would be a java ardbc plugin, but this is not possible
on 7.0.x. The options I see:
- write a java daemon (based on your java api) that accepts and responds to
requests, then write a filter plugin in c to send/receive requests from that
daemon.
- fork a java process via set
Hello Listers,
ARS Server 6.3 Patch 014
MS SQL Server 2000
Windows 2000
Client(s) ARUser 7.0.01 Patch 005, ARUser 6.03.00 Patch 003
I have at least two users who experience the IP Address Conflict while
logged into their respective PCs on long sessions ( 6-7 hours).
Both have fixed licenses and
I didn't know that ARDBC plug-in was not supported on 7.x :(
Why doesn't it supported??
Another question... At the first option that you said... I'll have to write a
plug-in in C that calls a Java daemon???
How can I do this call??
Thanks for reply...
Any other tips will be very
Perhaps they are behind a NAT'd firewall that does not handle state very
well?
Reiser, John J [EMAIL PROTECTED]
Sent by: Action Request System discussion list(ARSList)
arslist@ARSLIST.ORG
09/04/2008 02:42 PM
Please respond to
arslist@ARSLIST.ORG
To
arslist@ARSLIST.ORG
cc
Subject
IP
Do both of them get the same IP that's in conflict?at what point during
the session do they get this problem?
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Reiser, John J
Sent: Thursday, September 04, 2008 12:43 PM
To:
While I agree with Axton that the Java based ARDBC plugin is the
best approach. However, given the v7.0 restriction on the
question...
I think a DVF with Active links to pass date in/out of the Data
Visualization Field DVF might also work as a reasonable option for a
client side integration? ( I
In ARS version 7.0.x the plugin(s) are written in C. In 7.1.x plugins
can be written in C or Java.
A 3rd option would be to write a intermediate web service (on a web
server somewhere) that takes your request and executes the java call and
returns the data back to Remedy.
Fred
-Original
ARDBC is supported in 7.0.x, it just has to be written in C. Not until 7.1
does the plugin server support java based plugins (ardbc, area, filter,
etc.).
How can I do this call??
That's all up to you and how you write the programs; IPC, network socket,
...
Axton Grams
On Thu, Sep 4, 2008 at
LJ and Henry,
They get very different IP addresses. I can understand this happening to
people on laptops due to undocking and reconnecting via Wireless and the
VPN but at least one of these users has a desktop PC.
He says it occurs after he has been connected for a few hours.
Checking the
Good afternoon.
We will be moving from Remedy 6 on Sybase to Remedy 7 on Oracle.
(Database politics -- let us not go there.)
We are forever being bit by the case insensitivity of Active Directory.
People try to login in upper case. Active directory allows them to do
so. But everything in
Hello All,
I am trying unsuccessfully to import product categories from one server to
another.
All product categories are global.
I am trying to import the data into PCT:ProductCompanyAssociation
and PCT:Product Catalog.
Imports won't work, even after selecting import preference -
Generate new
Sounds like a routing issue where the Remedy server can't get back to
those IPs. Are they internal ones (Class A 10.x; Class B 172.x; Class C
192.168) or coming in thru a VPN?
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of
It is possible to set up a database to be case insensitive in Oracle. The
Remedy limitation is really an Oracle limitation. By default, Oracle is case
sensitive, and your DBA should either know or be able to figure out how to make
your ARSystem database case insensitive. However, as far as I
All, Please disregard previous - all I had to do was send an email to the
List and it came to me.
I used the Product ID as the Product Instance ID for the import. All worked
fine.
Thanks,
Jase
-- Forwarded message --
From: Jase Brandon [EMAIL PROTECTED]
Date: Thu, Sep 4, 2008
Is this the User tool or Web?
For web you can add a javascript onchange action to force the case to
whatever you want (or if you are using SSO add a change of case to the
custom java authenticator).
For the User Tool, there is not much you can do (although if you create
the SSO.dll you can
You can set up Case Insensitivity on oracle 10g R2 by adding the following
to the ar conf file.
Db-Case-Insensitive:T
Although this is documented it is not recommended due to the way indexes
are utilised. Could you not use the INIT function to test loginid and if not
correct display a
You could have alternatively written a merge filter to create a new guid that
is set to that field.. that would have worked too..
Joe
- Original Message
From: Jase Brandon [EMAIL PROTECTED]
To: arslist@ARSLIST.ORG
Sent: Thursday, September 4, 2008 5:04:12 PM
Subject: Fwd: Product
David,
I don't think anyone should find fault with your notification to the list.
In fact we appreciate it. Much better to find it out here than to stumble
across it on the website.
I do think it would have been appropriate for them to send the website
message to all registered attendees at the
Looks like BMC got the hint. I just got an email sent to me as a registered
participant.
Still light on info. Does have a statement about flight changes. I'll not
mention more at this point as those registered should also get the email.
Dave
-
[EMAIL PROTECTED]
Just received mine too. See below
We recently learned that our venue for BMC UserWorld, the Fontainebleau
Miami Beach hotel, is behind schedule on renovations and will not open in
time to host our October event. Since we are dedicated to creating an
outstanding conference in an excellent venue,
Hi List, I have a requirement to integrate the Assignment Engine with
Customized form /application. For Example : There is a form for ticketing
purpose and the group are defined on the group form with members. When a new
request is submitted to this form, the assignment ofnbsp;tickets should
61 matches
Mail list logo
