dear all,
I need to implement at one place only a carriage return in the following
way:
I have a character field (A) where my users put text.
I have a button which on click fires the workflow to get the value from A
I'd like the workflow being fired with carriage return instead of the button
Hello List,
We are trying to import an SLA which has the following text in 'Message' field
in Send Email Action.
The case $Case ID+$ crossed Response Time.Escalated to Service Desk.
Subject : $Summary$
Descr : $Description$
Requester : $Requester
hello Conny,
that works of course
sometimes you just miss obvious things because obviously there are too
obvious :-D
many thanks for your help
sr
Conny Martin wrote:
Serouche,
if I not misunderstood your requirement, then you only have to set the Execute On condition of your AL to fire on
We just upgraded our server from Win32/ARS 6.x to Linux/ARS 7.1. We also
use Netcool and I'm having trouble getting Netcool's Remedy Gateway to
connect to the new server. Couple questions:
We're running ARS on port 9901. Clients connect fine and I can see in a
netstat -a that it's listening, but
James,
telnet my.arserver.com 9901
should work. You won't see any output, but the connection get's accepted by the
arserverd process.
Here's an example. This server listens on TCP-Port 4488
arad...@affhc041:/apps/javaprocs/mobis telnet itsm.telekom.de 4488
Trying 164.29.40.240...
Connected
On Thu, 2009-03-19 at 12:52 +0100, Conny Martin wrote:
James,
telnet my.arserver.com 9901
should work. You won't see any output, but the connection get's accepted by
the arserverd process.
Here's an example. This server listens on TCP-Port 4488
James,
This is strange. If I read this right you are saying that Remedy User
Tool can connect from client desktops but the NetCool client cannot connect
to Remedy?
My first question would be this: By no firewalls are enabled do you
mean between the NetCool server and the
Hi Carey Matthew Black,
your informations and adivices are very helpful.
I think to be near to the solution... I have a latest question:
can I copy and paste the web report content in a document or is it
only possible to print?
Perhaps Report format CSV is better?
I hope to write soon that
On Thu, 2009-03-19 at 07:12 -0500, Shyman, Jonathan wrote:
James,
This is strange. If I read this right you are saying that Remedy User
Tool can connect from client desktops but the NetCool client cannot
connect to Remedy?
My first question would be this: By no firewalls are
On Thu, 2009-03-19 at 08:26 -0400, Frank Caruso wrote:
** We just went from 6.3 to 7.1 ARS servers and it broke our Netcool
gateway. If I remember correctly there was an incompatibility between
the NCG 6.3 and ARS 7.1. Something to do with how NCG 6.3 does
authentication was not working
Daniele,
IMHO, the v6.3 Mid-Tier does not (correctly) support CSV output. You
can set the report to output CSV data, but that version of the
Mid-tier produces an HTML table from the CSV data.
If you were using a v7.1 Mid-Tier then my answer would be different.
If the user is using the User
On Wed, 2009-03-18 at 19:20 -0400, Begosh, Kevin wrote:
James,
I have gone over and over this with BMC. The query that BMC has using the
vendor form times out a lot unless you put in a CN. We had to for ours. I
used CN=Users, then when you bring up a vendor form you can change the query
We just went from 6.3 to 7.1 ARS servers and it broke our Netcool gateway.
If I remember correctly there was an incompatibility between the NCG 6.3 and
ARS 7.1. Something to do with how NCG 6.3 does authentication was not
working against 7.1 ARS. I cannot tell if you upgrade your NCG to 7.1
On
I think it also depends on how the LDAP is structured at your location. Here I
use the following:
ldap://domaincontrollermachine/DC=corp,DC=comapny,DC=com??sub?(objectclass=user)
I have seen people use the IP instead of the domain controller machine name.
Have you indicated the tcp port on the netcool server via environment
variables? ARTCPPORT etc...
From:
James Pifer j...@obrien-pifer.com
To:
arslist@ARSLIST.ORG
Date:
03/19/2009 06:34 AM
Subject:
Port issues with Netcool Gateway connecting to ARS 7.1
Sent by:
Action Request System
On Thu, 2009-03-19 at 08:29 -0500, Tony Worthington wrote:
** Have you indicated the tcp port on the netcool server via
environment variables? ARTCPPORT etc...
Not in the environment variables, only in the conf. Can you give me more
info on the environment variable? Would it be:
I totally agree with you that $SERVER$ LIKE (( % + Server A ) + % )
should be the same as $SERVER$ LIKE %Server A%, and I have assumed that in
the past. I guess I should not assume the obvious
-Guillaume
-Original Message-
From: Action Request System discussion list(ARSList) on
Yes - depending on your shell/os. I remember us having this same issue a
while back. The env variable resolved our issues.
From:
James Pifer j...@obrien-pifer.com
To:
arslist@ARSLIST.ORG
Date:
03/19/2009 08:37 AM
Subject:
Re: Port issues with Netcool Gateway connecting to ARS 7.1
Sent by:
The Netcool Gateway has its different binaries for different versions of
Remedy. The NCG readme explains which binaries to use for the specific
Remedy versions. When you upgrade Remedy, you need to change the Netcool
Gateway to use the proper binaries.
Regards,
Chuck Baldi
On Thu, Mar 19, 2009
Accomplishing this with ARS seems not trivial at all.
If it can be accomplished, it will look messy and cludgy.
My knee jerk reaction would be to find a shell or perl script that can
accomplish this and call that script with a set fields $PROCESS$ or filter API.
The perl archive is the first
On Thu, 2009-03-19 at 08:39 -0500, Tony Worthington wrote:
** Yes - depending on your shell/os. I remember us having this same
issue a while back. The env variable resolved our issues.
Setting the environment variable does seem to help. At least it tries to
connect on 9901 now. Still
We ran into this Issue couple of days back when we switched our servers from
Portmapped to manual port assignment.
Try the following...
a) Check if this variable is set in the Gateway config file..
TCP_FLAG = TRUE # Use TCP functionality
b) Set the ARTCPPORT value in the Environment
On Thu, 2009-03-19 at 10:35 -0400, Dip Patel wrote:
** We ran into this Issue couple of days back when we switched our
servers from Portmapped to manual port assignment.
Try the following...
a) Check if this variable is set in the Gateway config file..
TCP_FLAG = TRUE
Good morning,
I am beginning to set up the second server that will then be configured in a
server group. The primary server is up and running as follows:
Windows 2003 Server
Oracle 10 DB (remote)
ARS 7.1 P6 - including email, approval, assignment, flashboards
CMDB 2.1 P4
AIE 7.1 P4
ITSM 7.0.3
If you have perl installed on the server, it can be easily accomplished on
the command line like this:
perl -e 'print join ., map {sprintf %03d, $_} split(/\./,
13.23.3.33);'
Depending on your setup, you might have to put in the full path to perl to
get it to run in the set field $PROCESS$
The only reason I can think of why it would be different is if %text% was
something magic to the interpreter. Like windows trying to expand it as a
environment variable, for instance.
Juan Ingles
--
On Thu, Mar 19, 2009 at 6:35 AM, Guillaume Rheault guilla...@dcshq.comwrote:
**
I totally
Daval,
I am not sure whether you have a linkedin account (http://www.linkedin.com)
but in case you have one, then there is a Group in it where I remember
recently coming across Remedy positions in India. I think the group name is
- BMC/Remedy Action Request System Gurus.
Good Luck
-Srinivas
On
Listers:
For those interested in metric reporting examples:
You can login (Click on the Support link on our home page)
Login as Mary McDonald - mmcdonald/mmcdonald
Select the Dashboard Icon then choose Report Type you want...
If you select Single (report type) then you will have additional
Make your IP field readonly. Add a small button next to it that opens a dialog
with 4 separate fields. 1 for each octet. All it would take is 1 active link to
compose your IP Address field.
From: Guillaume Rheault guilla...@dcshq.com
To: arslist@ARSLIST.ORG
$SERVER$ LIKE (( % + Server A ) + % ) is not programmatically the same
as $SERVER$ LIKE %Server A%
%Server A% is a literal string, will always be what is between quotes.
% + $SERVER$ + % is a computed dynamic string, with $SERVER$ being
populated at run-time.
If $SERVER$ Server A the
I wonder if any has seen this in AIE and found a soloution.
I'm migrating custom forms with currency fields from remedy 5 environment into
Compponents class (CMD 2.1) in ars 7.1
The currency fields have a structural difference from the 7.1 environment and
thus my mappings are failing. See
Oscar,
I found that the only way to convert 5.x currency data to 6/7.x is to import it
to a character field and then from the char to the 6/7.x currency field.
Rick
Sent from my Verizon Wireless BlackBerry
-Original Message-
From: Oscar Herrera oherrera...@yahoo.com
Date:
I wanted to know from those who have done some mapping of network hardware and
devices, how you map various and sundry IP-addressed network devices in the
CMDB? My task right now is to try to use what we have without adding any
classes or attributes, (at least for now), and it looks like
I'm not sure about the documentation, but I will share one thing that I
learned. While all of the servers will have a common alias that outside
clients will use to connect to the server group (hopefully), you don't want the
flashboards and e-mail services hitting the alias. When you install
To my knowledge, there is no single White Paper outlining all the
components in one document. The information is scattered about in their
KB database.
Each process component installation for Server Group can vary too. For
example, you can just run the Email Engine installer on your Secondary
Just out of curiosity, why wouldn't you want them to be identical? If you set
the sticky bit on the
Load balancer, your connection will persist on the selected server won't it?
What if you land on the
Server that doesn't have flashboards?
-Original Message-
From: Action Request System
Which server does e-mail or flashboards processing (not regular flashboards
processing - that is, displaying flashboards - that happens in the mid-tier,
but the processing that the flashboards server does) is determined by a
server's server group ranking. If you've got things behind a load
Hi Carey Matthew Black,
I solved my reporting problem thanks to your old post:
On 12 Mar 2007, 18:37, Carey Matthew Black black@gmail.com
wrote:
Gary,
Make sure the form Report has Public VISIBLE access. We found a bug
in the v6.3 code line that prevented the Report Creator from working
I'm trying to capture the computername and windows username using a filter.
I tried using Set Fields = $PROCESS$ %COMSPEC% /c echo %COMPUTERNAME% but I get
and error -- ARERR [341] Cannot run the requested process
Tried using $PROCESS$ c:\windows\system32\cmd.exe /c hostname and I get the
I guess I sort of agreebut I'm not sure about the email part. We have
other applications that
Have a load balancer and each has an email ability. For example, we have two
servers, such as servera
And serverb but if you try to access one you're vectored to the load
balancer serverx
I strongly differ with your assessment.
We are talking about two literal strings: (( % + Server A ) + % ) and
%Server A%
We are NOT talking about % + $SERVER$ + %, so let's not muddle things.
IMO, (( % + Server A ) + % ) and %Server A% should be interpreted the
same
-Guillaume
Jason,
You won't be able to gather the user's computer information thru a filter
since they run on the server. You will need to run your $PROCESS$ command
in an active link without using @@. Since you are attempting to do this
in a filter, I am assuming timing does not matter so you can
Hi Mark,
I think you are mistaken here.
quote
$SERVER$ LIKE (( % + Server A ) + % ) is not programmatically the same
as $SERVER$ LIKE %Server A%
/quote
Yes is it. '(( % + Server A ) + % )' is logically equivalent to
%Server A%, because by definition based on how BMC have defined the
Do an Active Link instead of Filters. Filters run on the server side. That's
why you're getting the server's information.
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Jason Tricky
Sent: Thursday, March 19, 2009 10:27 AM
To: arslist@ARSLIST.ORG
Look the comments in the conf...
ARS_PORT is an RPC port, not a TCP port. It would be used if you have a
private RPC server (like 390689) thread defined for Netcool to use.
Fred
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On
Actually, that could cause problems if one server goes down. The other won't
be able to correctly pick up the work for those items where you've specifically
set up the down server. We use the server group/load balancer name for email
and flashboards as well as web services, etc. and it all
Thank you Scott and Ferdinand. Active link works great!
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Feliciano, Ferdinand, A (Rocky)
Sent: Thursday, March 19, 2009 10:46 AM
To: arslist@ARSLIST.ORG
Subject: Re: Capture ComputerName and
Actually the Email engine is just another client. There is no special
processing done on the server any more for the Email Engine so you can install
it anywhere (even on a completely separate machine).
Flashboards is now a plugin that is installed along with the standard server
install.
Fred
I'd have to agreeif you don't have two identical setups front-ended by a
load
Balancer then you won't have a true complete failover if one fails. A well
designed
System should provide total transparency to users in case of the failure of
one
I would like to see BMC come out with a more
This is the first time that I've tried to set the background color of a
table row (list view) based on a selection field, I've always just
changed the text color in the past. My problem is that I can't get the
background color to appear even when the value of the selection field
matches the
Even if you do have this option in the Admin tool you I don't think you
will ever see it unless you are using a 7.1.0 or later User tool (since
they said it is a 7.1.0 feature).
Fred
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On
UNCLASSIFIED
The AL captures the computer name but not the Windows' user name.
Sandra Hennigan
Remedy Developer
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Feliciano, Ferdinand, A
(Rocky)
Sent: Thursday, March 19, 2009 10:46 AM
To:
Before everyone on the list beats me up :) I did transpose in my mind the
with at $ and therefore my discussion doesn't apply to the example shown.
Sorry for adding more confusion to the mix. Working, reading and typing too
fast I guess.
Thanks,
Mark
DO a search for:
Re: Mid-Tier 6.3 - Get User Name - Bug? - SOLVED
The entire solution is there. Posted by the poster below back in 2005.
William Rentfrow
Principal Consultant, StrataCom Inc.
wrentf...@stratacominc.com
Corporate Website, www.stratacominc.com
715-410-8156 C
-Original
FYI
The different binaries of NetCool are fine with different versions of ARS.
You just need to make sure that the .so's that NetCool uses match the
NetCool binary you have. It does not need to match the ARS server you have.
That being said, one can restrict the ARS server from talking to older
Hi folks. I am just wondering if anyone knows what the CFG:Escalation form is
used for? Anyone using it? There are no records configred in our system. I
have been tasked to create a few notifications for when targets are missed (IE
respond targets) in the absense of an SLM module so I have
We have a custom purchasing application in Remedy. At the end of the
purchasing process a Help Desk ticket (HD 5.6) is created. I am trying
to populate the description field with our back end purchase order
number. The Remedy purchase request may have more then 1 PO#. At the
time that the HD tkt
I was wondering if anyone else had an issue with Images resizing
themselves after being added to the developer studio.
Am I missing something? A setting somewhere? I can't see anything in the
documentation.
The file size is shrunk from over 1mb to only a few k, and the actual size
of the image
Hi,
Is it possible to configure ITSM to use a Specific Out Going mailbox
configuration ?
Looks like ITSM uses the Default Outgoing mail box configuration.
I have another Custom application which is also relaying on the default
mailbox configuration, for which we are trying to keep a
It wold probably be easier to modify your custom apps than to modify
ITSM. Create another outgoing mailbox and set it as the default.
Then update your custom app to use the other mailbox.
On Mar 19, 4:49 pm, Balakumar, Viswanathan vbalaku...@columnit.com
wrote:
Hi,
Is it possible to configure
I have to ask out of curiosity - WHY would you want to do that to IP
addresses? I'm not usually one to snoop...but I am curious
William Rentfrow
Principal Consultant, StrataCom Inc.
wrentf...@stratacominc.com
Corporate Website, www.stratacominc.com http://www.stratacominc.com/
715-410-8156
Note: This is based on my experience and was valid for us up until at least ARS
7.1 patch 003, I think.
E-mail processing is considered a back-end process that is processed by a
single AR server at a time within a server group. I agree that for regular
client operations, you would want all
I am sure someone will tell me if I am wrong but I think you might be
able to use the last ID keyword.. I think
Kevin Begosh, RSP
Tech Ops
Enterprise Business Services
301-791-3540 Phone
410-422-3623 Cell
kevin.beg...@lmco.com
From: Action Request System discussion list(ARSList)
I wanted to know from those who have done some mapping of network hardware and
devices, how you map various and sundry IP-addressed network devices in the
CMDB? My task right now is to try to use what we have without adding any
classes or attributes, (at least for now), and it looks
I believe the IP Endpoint class is intended to document things like IP
addresses. Adding an attribute for IP address is probably not a good solution,
unless you know that the device will only have one (or some maximum number of)
IP address(es). As noted in someone else's reply, there is a
People,
Are you currently writing any C programs on windows which make C-API
calls to Remedy?
If yes, how do you describe your development environment?
My eventual goal is to use Ruby scripts to connect to Remedy.
I see this as a 3 step process:
- Learn how to write C programs on windows
-
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