Hi,
Why not have a char-menu show the values Work Phone, Home Phone and
Cell Phone. Then have active-links that triggers on Menu Choise that
populates the fields with the right value.
Best Regards - Misi, RRR AB, http://www.rrr.se
Products from RRR Scandinavia:
* RRR|License - Not
All,
I am trying to provide different business groups a template/spreadsheet
for listing out their devices with the config information that they know
about it. We are currently in process of rolling out server/network
discovery tools but want to manually load Server/Network CI's. We
already
That list reminded me about another one that bugs me. I don't like how when
an external webservice times out, the client tells you there is a problem
with the plugin server and tells you to contact your Remedy Administrator.
In this case, there is NOTHING wrong with Remedy, the issue is with the
I would turn on API and SQL Logging before doing the switch and see if you
can see any delays in the logs
_
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of kiran kodali
Sent: Monday, May 11, 2009 7:12 AM
To: arslist@ARSLIST.ORG
Subject: Slow
I don't recall if it was 7.0 or 7.1...but I thought it was funny that they
removed the 'convert macro actions' admin tool optionthat was really the
end of when I used macros in every day workflow.
-Original Message-
From: Action Request System discussion list(ARSList)
Dear Carey:
I agree with you that all Macro actions can now be done with Active
Links. When we find an old Active Link using a Macro we automatically upgrade
it.
But the Windows User Tool has a macro drop-down list with about 150 active
entries. They are heavily used to prompt and
I was on an effort many years ago that used FPA to establish construction and
maintenance of our internal system while we were moving to CMM level 3. We
carried out a successful effort and integrated our efforts into a Remedy
application for future project tracking and future estimates. You
LJ,
I do feel your pain. :)
I think that in v7.1 (with the advent of Filter Error handlers) you
could move the Web Service call to a filter all it's own and have it
call an Error handler that does that for the user.
My previous point is that as an integration feature such things
should be
The documentation doesnt mention whether this can be done or not.
I need to pass the current request number (or instance ID) into this
SQL Menu Query so it will return a list based on data within the active
request.
See the SQL Statement below. I should not have to hard code the Instance ID
FYI - Interesting problem discovered with the 7.5 installer (base and
patch-1 installers) - since the installer logfiles are so large - it was
difficult to find the one line to pinpoint the issue...
Found that the 7.5-patch-1 installer is obviously not looking at the
Envirronment Variables for
You should be able to use $Field Name$ from the form you intent to attach
the menu to to get it to substitute that value in.
_
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Marquez Rankin
Sent: Monday, May 11, 2009 9:27 AM
To:
Brilliant! Works like a charm. Thanks s much!!
Lisa
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Grooms, Frederick W
Sent: Friday, May 08, 2009 3:53 PM
To: arslist@ARSLIST.ORG
Subject: Re: 3 Fields into
Does the form have one or more tables on it that pull in data from other forms
(or even the same form)? If so, make sure that the form it is pulling data
from has an index that covers the qualification the table uses to pull data.
I've also seen it take a long time where there is workflow
Robert,
Are you asking someone from the ARSList to open that defect for you?
_
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Robert Molenda
Sent: Monday, May 11, 2009 9:53 AM
To: arslist@ARSLIST.ORG
Subject: Mid-Tier 7.5 Install on Windows
Whoops - no - sorry - I have already opened the defect with BMC already!!!
Sorry list - not enough cafe this morning...
Just wanted the list to have this information about non-standard windows
install loctions, etc.
Thanks for asking - and sorry for my bad...
Robert
On Mon, May 11, 2009 at
H, this might even be better, because another complexity I have is that if
the user selects HOME for Call First I don't want HOME to be a selection for
Call Second since it's already been selected.
ANOTHER brilliant solution! Thanks so much!!
Lisa
-Original Message-
From:
Thanks Fred. I suspected that would be the only way to do this...I just
didn't want to log anyone out...
Oh bother!
On Sat, May 9, 2009 at 6:29 PM, Grooms, Frederick W
frederick.w.gro...@xo.com wrote:
**
Go ahead and logout the technician using the Logout Servlet. Use the goto
Thanks Matt! I think I'm going to stick with just logging out the tech
Warren
On Sat, May 9, 2009 at 7:09 PM, Carey Matthew Black black@gmail.comwrote:
Warren,
Ok... how about this... :)
Put together a small JSP page that would authenticate against the ARS
Server then submit a
:)we all understand the Monday mind isn't quite awake till noon...:)
_
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Robert Molenda
Sent: Monday, May 11, 2009 10:02 AM
To: arslist@ARSLIST.ORG
Subject: Re: Mid-Tier 7.5 Install on
Remedy is the equivalent of a 5th-generation programming language, allowing
Remedy developers to develop far faster than coders write. We're talking
around 6 orders of magnitude.
That's not my experience. Simple development and prototyping can be very fast
in Remedy. Significant development
Looking for a Remedy Developer with 5 years experience.
WPAFB - Dayton, OH
3 Month Temp to Hire
Must possess a NAC/Secret/Top Secret Clearance
US Citizen
No Telecommute
Rates - 40/HR W2 Hourly w/Benefits. Can not work on a C2C or 1099.
Sorry that is all I know about the project right now. Just
Yeah we tried that with no success. Has this worked for you before?
On Mon, May 11, 2009 at 10:53 AM, LJ Longwing lj.longw...@gmail.com wrote:
** You should be able to use $Field Name$ from the form you intent to
attach the menu to to get it to substitute that value in.
Have you tried using $FieldID$ instead of Field Name. It would be
something like ='$536870923$'
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Marquez Rankin
Sent: Monday, May 11, 2009 11:22 AM
To: arslist@ARSLIST.ORG
Subject: Re: Is there
LJ,
Error handling for webservices is virtually non-existent in the AR System.
Our XML Gateway product handles this nicely for you with a message handling
framework.
Tim is right - webservices were a nice idea, but in practice, so much extra
work needs to go around them to make them much
yes... $fieldID$ is actually what we tried. I have not tried $field_name$
have you done this and had it work?
On Mon, May 11, 2009 at 11:25 AM, Grooms, Frederick W
frederick.w.gro...@xo.com wrote:
**
Have you tried using $FieldID$ instead of Field Name. It would be
something like
Frederick is correct, you use the field ID in the format he states. There
are OOB menus that use direct SQL that you can use as a model. One such (in
Change Management 7.0.3) is SYS:MNU:ChangeTimingReason-S.
Regards,
Chuck Baldi
On Mon, May 11, 2009 at 12:25 PM, Grooms, Frederick W
All,
I have seen this posted a few months ago and nobody answered. Does anyone
have any numbers on ITSM 7 bandwidth utilization? I know a number of variables
goes into this, but does BMC or anyone have any way to calculate this? We are
using SQL server 2005 and Windows 2003 Server. The db
I have done it in Search menus successfully...don't think I've tried it with
SQLtry turning on SQL Logging in the client when you open the window and
verify that the SQL being passed is correct.
_
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On
Hi Marquez,
You can pass field variables in sql menus. You just have to use the
field ID instead of the name.
SELECT value FROM table WHERE field = '$REMEDYFIELDID$'
I use that in many sql menus, works just fine...
Jason
From: Action Request
any takers on this?
On Thu, May 7, 2009 at 2:28 PM, Marquez Rankin marquezran...@gmail.comwrote:
The 'Notes' information in TMS:Task comes from TMS:TaskTemplateSelection
which gets it from TMS:Template. I've been trying to drill back to where
this advanced formating for field happens. I
This isn't really the answer you're looking for, but it sounds like you
actually have a fairly light load - at least from a user perspective. From my
experience so far, network latency has more of an effect on performance than
raw throughput. If you've got 100 Mb networks between your servers
I didn't see this response when I responded earlier... I agree, this
should be working for you. Sorry for being repetitive.
Jason
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Marquez Rankin
Sent: Monday,
Are you trying to get it to prepend what's in the template to the Notes field,
or do you want to add something else (perhaps hard-coded) before the text
contained in the template? Either way, if task template processing is anything
like Incident template processing, then there is a set of
Yes, it does need to be in single quotes for the sql menu. I am also
using Remedy 7 on Solaris/Oracle so that should work for you as well.
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Marquez Rankin
Sent:
So the syntax is '$FIELDID$' not $FIELDID$
? I will try the former because the latter is what I have not and is not
working
On Mon, May 11, 2009 at 12:12 PM, Barnhill, Jason (Jason)
jbarnh...@avaya.com wrote:
**
Hi Marquez,
You can pass field variables in sql menus. You just have to
10+ years experience as a Remedy Developer looking for remote or contract
work. Resume and references furnished upon request. Please contact
off-line. Thank you.
--
Best Regards,
Steve Casey
813-334-5949
___
Thanks
I need to do the latter I will look for those filters.
On Mon, May 11, 2009 at 12:20 PM, Lyle Taylor tayl...@ldschurch.org wrote:
**
Are you trying to get it to prepend what’s in the template to the Notes
field, or do you want to add something else (perhaps hard-coded) before the
A clarification;
You does not need XML Gateway to de-couple systems, but still it is a
better system handling XML that the builtin support in AR System.
--
Jarl
2009/5/11 John Baker jba...@javasystemsolutions.com:
LJ,
Error handling for webservices is virtually non-existent in the AR System.
Hi everyone,
Can anyone assist me with the following please.
I am starting work on our first web service and was wondering if there are any
sample scripts knocking around or have BMC supplied any in the past ?, for
passing some test data through to a test form with the basic fields mandatory
Take a look at SoapUI. Not a script but should do what you're looking
for.
http://www.soapui.org/
Tony Worthington
Sr. Technical Analyst
Kohl's Department Stores
N56 W17000 Ridgewood Drive
Menomonee Falls, WI 53051
262.703.7763 (phone)
tony.worthing...@kohls.com
www.kohls.com
You can use Groovy script with SoapUI.
--
Jarl
2009/5/11 Tony Worthington tony.worthing...@kohls.com:
Take a look at SoapUI. Not a script but should do what you're looking for.
http://www.soapui.org/
Tony Worthington
Sr. Technical Analyst
Kohl's Department Stores
N56 W17000
I have used the SOAP::Lite module in Perl to send and receive data thru
Remedy web services. I seem to remember some examples in the Remedy
BMCDN http://communities.bmc.com/communities/community/bmcdn
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On
Ken,
To answer your questions, theoritically, the Oracle server can be in your
own server and the ARS server can be EC2 or vice versa, or as we did, we put
both in the cloud.
During our initial efforts to put ARS in the cloud, we found an AMI created
by Oracle (AMI ami-7acb2f13) There are
Wouldn't that define the .NET framework as a 5th generation (or higher)
programming tool used to generate lower-level code?
Jennifer Meyer
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Lyle Taylor
Sent: Monday,
thanks for all the input guys !
Appreciated.
Sean
From: LJ Longwing lj.longw...@gmail.com
To: arslist@ARSLIST.ORG
Sent: Monday, 11 May, 2009 20:14:51
Subject: Re: Webservice - sample script for a basic Remedy form
**
Here is a snipit of a perl script I use
No, I don't think so. You still need to program, and the languages used to
program are 3GLs. There just happen to be tools that allow you to quickly
create and maintain certain types of code such as the code used to build a GUI,
interact with a database, etc. You still have to maintain the
Hi All
We are experiencing a strange error. It is only happening with some 4 or 5
machines currently.
The error is as follows
ARERR[326]Required field cannot be reset to a NULL
value-SRM:WorkInfo:WorkInfoType.
The problem as I said before is that it is occurring on only some machines, the
True enough, Jarl. However, to clarify even further, John never said you
*needed* XML Gateway. You can always roll your own solution, and then maintain
and support it throughout its life-cycle.
It's just nice to have a product that can do so many things -- not the least of
which is to take
Hi,
Before going any further you may want to clean the ar user cached forms on
these machines.
Regards,
Nicky Madjarov
phone: 973-202-4278
Find out how to bust your AR System performance @
http://www.SpeedUpARS.com
- Original Message -
From: Shafqat Ayaz shafq...@yahoo.com
Hi All
We are getting a strange error only on some machines running Windows Vista. The
error is as follows.
ARERR[326]Required field cannot be set to a NULL value-SRM:WorkInfo:Work Info
Type
The issue is that it is occurring only on some machines and does not seem to be
related to the User
You may also want to have the user's turn on logging to see exactly what
is happening
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Shafqat Ayaz
Sent: Monday, May 11, 2009 5:24 PM
To: arslist@ARSLIST.ORG
Subject: Strange
entre el 12 y 13 de mayo estare en viaje de negocios sin acceso al correo
electronico
Cualquier requerimiento puedes contactar a Raidy Ferres(r...@djcs.com.ve)
Este mensaje no esta siendo reenviado
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UNSUBSCRIBE or
I would have your Vista users try the exact same actions using FireFox.
If your users are on Vista, then they likely have IE 7.0 installed as
that is the default browser. IE 7.0 has given us some problems with
some forms (although not SRMS). We enabled a workaround by going to
FireFox while we
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