Hi,
If not mapped, modify-/create-date will be set to $TIMESTAMP$ if you are
replacing or creating new records. If you are updating old record with
new data, the timestamps will be left intact.
All system/required core-fields will need a value when stored in the
database. On updates, they
Hi,
In theory, it should be possible to leverege the modify-time of the server
objects to do an incremental update of the previous run.
All ARGetList*()-functions has a last-modify-date parameter, to allow
retrieval of changed objects.
You will also need to remove any objects that has been
Hi,
When i try to open a form in web it's throwing the following error. please
help to overcome this.
ARS version 7.1, midtier 7.1
Error. The server encountered an unexpected condition which prevented it
from fulfilling the request.
java.lang.NullPointerException
at
There may be a couple of reasons for this. At least under version 6.3 there is
the Email Messages form but then there are three forms, association,
attachment, attachment join, to handle the attachments. I have mail pushed to
a custom form and then gather the attachments into the attachment
I hope it would not end up being the next version of the RemedyWeb. That was a
fiasco!
Guillaume
-Original Message-
From: Action Request System discussion list(ARSList) on behalf of patrick zandi
Sent: Thu 10/08/09 10:49 PM
To: arslist@ARSLIST.ORG
Subject: Re: End of Life for BMC(R)
The application is for issuing and receiving product orders. The
current design has a control panel that the user initially accesses. On
the control panel are three buttons. One button takes the user to
another form for issuing orders. One button takes the user to a form
for receiving orders.
Have you considered using web services?
My first guess is that you are having some compatibility issues between the
browser, OS and Mid-Tier. By consuming a web service, your scanner could
have a more direct and compatible link to the Remedy server.
Kelly Logan
Senior Remedy Developer
Hi List, can you teel me if im wrong, but im just migrated my dev box to
7.5 and the approval console seems to be very poor, we are not able to
open the change request from that console of view detail stuff ... some
new feature seems to not works fine.
It is only for me or you think the same
Hello Mark,
If I remember correctly, standard text email templates process line by line.
For a value that spans multiple lines, you can encase the value with
bracketed dollar signs like this: [$$ value here $$].
Or to use your example:
Symptom Description !536870930!: [$$This is a
Also ... What version of IE is running on that WinCE 5.01 platform?
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Bill Myers
Sent: Friday, October 09, 2009 8:52 AM
To: arslist@ARSLIST.ORG
Subject: Re: Mid-tier and Scanners
The application is for
All,
I think the product has to move forward and away from a thick client. In
think in this market space with HP, People Software etc.. the idea of a
thick client is becoming out dated. I have even had customers ask me why in
the world BMC would have a thick client. A thick Client requires a
Good to know :)
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Misi Mladoniczky
Sent: Friday, October 09, 2009 1:04 AM
To: arslist@ARSLIST.ORG
Subject: Re: Update Record and not change Modify Date
Hi,
If not mapped,
Hey Misi,
Before I got into the code, I wondered the exact same thing, unfortunately
the ability to do that is limited with the current design. As ARInside
grabs objects from the server (in the order it grabs them, which can be
different each time), it assigns an 'internal id' to the object, and
Environment RD box.
ARS 7.5 patch 2
Windows Server 2008 Enterprise 32 bit
SQL Server 2008 Enterprise edition
AR System Service Logs on as local System Account - I have also set it to
logon as Administrator account (same result)
email service and flash boards start fine.
For some reason I am
I beg to differ. RemedyWeb was the ONLY solution our Macintosh users had that
actually worked for several years! After Remedy discontinued the native Mac
client (version 3.2) and we moved to 4.x in 1999, there was basically NO viable
Mac support until 7.1.00.002 in 2008 (when Safari actually
I remember using that as well, we had macs.. and it worked for them nicely..
you had to have the right version of java..
I like remedyweb more than midtier -- in that day..
We Rolled out remedyweb fine, but did not even roll out mid-tier.. cause it
stunk.
Midtier today is light years different..
Hello Listers,
ARS7.1.00 Patch 004
MS SQL Server 2005
I have two forms that are joined (outer join) and I want to send a notification
with .ARTask from the Join form.
Example: Form A has a bunch of records.
Form B gets a record created and is connected to Form A's record by the value
selected
I'm trying to better understand how licenses work and have gone through
the chapter in the
configuration guide on licenses but didn't find/may have missed(?) this
information...
I've been told that when a user acquires a license - either fixed or
floating - the time clock
starts I've also
Bill,
Can you change the scanner to throw a CR after the Bar Code scan?
Where is Phil Bautista ... this is his specialty !!
Regards...Gidd
_
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Bill Myers
Sent: Friday, October 09,
Richard,
Let me see if I can fill in the gaps for you. The timeout is the amount of
time that a user will keep a floating license without performing any
activity. If the user is active, the timeout period is reset at each action
that refreshes it (that depends on the version). If the user
-Can of worms-
ok...now it's openhere is the skinny on it...forget about Fixed, those
are assigned to an individual and not usable by anyone other than them, so
you don't need to worry about when they are in use or not.
Floating:
* On the timeout tab of server configuration there is a
You will probably get several different answers to this question. So here is
the first one:
* If you are assigned a Fixed license there is no time limit on how
long that license is yours.
* If you are assigned a Floating license this is where the 'time limit'
comes into play.
One big problem I have with using a browser for everything is it is a huge
memory hog.
In the User tool with a form open and a set of records displayed the memory
used is 12,432K. With IE and the same form and records it is 35,384K. With
Firefox and the same form and records it is 31,868K.
By the time the User Tool is gone a standard PC will have 8gb of ram :)
On Fri, Oct 9, 2009 at 8:34 AM, Grooms, Frederick W
frederick.w.gro...@xo.com wrote:
**
One big problem I have with using a browser for everything is it is a huge
memory hog.
In the User tool with a form open and a
On the subject of keeping a db... What is the feasibility of storing the
data in a db vs. +100k html files at over 1gb of disk space (and this isn't
even ITSM 7)? I would think if the object id's are maintain in a db then
the data could be normalized and alleviate all of the data that is now
I'm not 100% sure. I can only find a reference to IE Mobile without a
version. We are going to try and upgrade to Windows Mobile 6.5 to see
if that makes a difference.
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Grooms, Frederick W
Sent:
We've done that. It works fine in our non-midtier applications. We may
be contacting Phil, it would be much easier to turn it over to him.
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Gidd Calden
Sent: Friday, October 09, 2009 11:02 AM
To:
I think your environment was particular...because you had Macs. I mean back
then in the ARS 4.0 timeframe, there was three clients: AR Web, Remedy Web and
the User tool. The users with PCs would prefer the User Tool instead of the
Remedy Web, and the AR Web was better for simpler tasks like
Hi there,
Forgot to mention that we will have a booth at the WWRUG in Las Vegas.
Don't forget to come and visit us.
Kaïs
Original Message
Subject: ARSmarts v2.1 : batch definition export, search in XRef, and
much more..
Date: Wed, 07 Oct 2009 20:22:18 +0200
From:
Well Jason, many hands make light work :)so I encourage you to dust off
your C++ skills and join us on a worthy journeythe DB I was referring to
was more of a flat file kinda thing that wouldn't need an enginebut
hmmm...what about it having an option of being a Remedy app that stored
we had a web programmer back in the day that wrote a custom front end for
ARWeb and basically used it as a web api to do what he needed...I like
MidTier better these days
_
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Guillaume Rheault
Hi All - We have some support teams that share their incident queues but
not their change queues. Is it possible to have a support team only in
Change Problem but not in Incident?
We have setup our assignment mappings to the correct shared queue but
people are manually assigning to the
I am not saying that I miss the AR Web client. That's just what was available
ten years agoprobably nowadays your programmer would use web services.
Mid-Tier 7.5 is way better than anything else that has existed, and there are
improvements with each Mid-Tier version. The first version of
I have one question, what about macros?
Howard
On Fri, Oct 9, 2009 at 10:36 AM, strauss stra...@unt.edu wrote:
**
I beg to differ. RemedyWeb was the ONLY solution our Macintosh users had
that actually worked for several years! After Remedy discontinued the
native Mac client (version 3.2)
LJ,
Which actually brings to the surface the question of: What happens
when an object name changes?. My guess is that the object would look
like a new object and there really would be no good way to tie it
back to the previously used internal id.
Now if you were to use the AR_OPROP_GUID value
The only way I know to restrict queues to certain groups is with multi-tenancy,
and if you haven't already implemented it you probably cannot change it now -
it's a sea change for the entire application. If your non-shared queue only
exists in one company, no support staff homed in other
It would be more like pressure wash my C++ skills, I took one class years
ago. But what a great way to get back into it?
I think there are benefits to both having a db engine and the static files.
Ultimately being able to do both would be great. You could still give
customers documentation with
Thanks Joe.
Brian
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Joe DeSouza
Sent: Thursday, October 08, 2009 4:49 PM
To: arslist@ARSLIST.ORG
Subject: Re: ITSM 7.5 Install Order
**
Atrium first, ITSM apps that
I did setup the assignment mapping records the way we want. But our
people like to manually assign and are picking the non-shared queues and
putting in critical tickets that the teams are not seeing since only the
shared queue is the one that pages.
From: Action
Christie,
We're experiencing a similar issue and off the top of my head, I've been
thinking about modifying the search menus that are used in those modules
to exclude the support group that I don't want or vice versa. I haven't
tested it yet though and it would be interesting to see what others
The majority of the time, macros are used to run reports - and that
functionality is currently duplicated on the web client through the
introduction of Quick Reports in AR System 7.5.00:
Quick reports in a browser
With the My Reports toolbar button, you can save reports from searches you
LJ,
What are the supported environments?
I can't get it to run on my server -- Windows 2003 R2 SP2 x64. I tried both
the _68 and _69 build.
I get:
This application has failed to start because the application configuration
is incorrect. Reinstalling the application may fix the problem.
Also, I
David,
In my world a number of my customer use it to monitor issue, such as for
different teams or employees.
I think the loss of that function will be felt.
Howard
On Fri, Oct 9, 2009 at 2:04 PM, Easter, David david_eas...@bmc.com wrote:
**
The majority of the time, macros are used to run
Dave,
I'm sorry but the answer to more complicated macros is not an acceptable
answer. I would hope that by the time the desktop client does reach end of
life, there is a better answer than this.
Dave
From: Action Request System discussion list(ARSList)
Hmmm...I don't like the idea of ARInside 'updating' the remedy server in ANY
way. I think that in the case of us starting to track this stuff via some
kind of db, we would likely just consider a rename of an object a delete and
recreation. This would of course need to include anything that
Hello all,
I would like to install SRM 2.2 in the ITSM 7.1, but i would like to know if
I install, what happen with the data of the ITSM Request Console, I have
almost 3 thousand data there, because by the Installation manual, i saw that
when I install the SRM, replace the forms of the ITSM
Well...the only class I've ever taken for C was 'Problem Solving Concepts
for C++'and I'm still involved...so your skills are likely stronger than
mine...:)
The only issue with a single file with bookmarks is that if even a single
field changes in a form, you rewrite the entire thing?but
Well, 'windows' is the generic answer at the moment...it's a 32 bit app, and
I don't know much about running 32 bit apps on 64 bit windows servers...so
you may be able to help out with that informationI seem to remember that
Windows needed 32 bit apps to be in a special dir for the OS to
Anybody taken BMC Remedy AR System 7.5 Certification? I'll be taking the 2nd
course and won't need to take the 1st course.
This certification used to be called Remedy Skilled Profession certification
RSP.? It had 3 courses. but they changed the name and down to 2 courses.
What's everybody
Dear listers,
The lack of authentication to the system caused by incorrect entering a user
name or a password and revoked access are a reason for constant employees
frustration.
The users who have not logged in successfully to the system are constantly
sending emails to the IT help desk asking
Hi,
When you will install SRM 2.2, The requeter console will be not delete,
but installer will add active link on action on open with message
Requester console is disabled, please use the SRM Console.
Cheers
Konrad
Hellyson pisze:
** Hello all,
I would like to install SRM 2.2 in the ITSM
Please let us know up front that you're trying to sell a product.
Dave
-
dave.shell...@tycoelectronics.com
(Wireless)
- Original Message -
From: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG
To: arslist@ARSLIST.ORG arslist@ARSLIST.ORG
Sent: Fri
Hi John,
B will not inform A_B when a record is created. We recently had a similar
scenario with a join of order details and line items. We wanted an email
from the join to be sent when Help Desk ticket for a line item was
completed.
We did just what you mention. When the 'Status' is changed
Are you using the 7.5 WUT or 7.5 Mid-Tier? They are using some of the new
7.5 features that will not display in the 7.1 client.
When you are seeing the 7.5 AP console correctly it is kind of pretty.
Jason
On Fri, Oct 9, 2009 at 7:00 AM, Patrick St-Pierre
patrick.st-pie...@dsf.cawrote:
**
Hi
Hi.
The client has a set up where they have a field called SequenceNumber. This
field is a decimal number set to a precision of 2.
The reason for this is because they have subsequence numbers, that is it goes
like 1, 2, 3, 3.1, 3.2, 3.3, 4.
The entries are being grouped by whole number, that
Thanks all
_
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Brittain, Mark
Sent: October 9, 2009 9:19 AM
To: arslist@ARSLIST.ORG
Subject: Re: Email Forms?
There may be a couple of reasons for this. At least under version 6.3 there
is
I will be out of the office starting 10/09/2009 and will not return until
10/19/2009.
I will return to the office on Monday October 19. During my absence I will
periodically be checking my mail but if the issue requires immediate
attention or can not wait until my return contact the Global
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