Re: DON'T unsubscribe me

What kinda stuff? On August 23, 2019 3:31:27 PM "Sanford, Claire" wrote: Even though I don’t do Remedy any more, I would be lost without you J Besides when I figure out what to do with my “stuff” I’ll share it here! The suckers that left will have left too soon! -- ARSList mailing list

Re: EXTERNAL: Re: ARS 9.1.06 aka 18.08 Centralized Configuration of PLUGINS

rtin - RMS Moorestown Region > The star that burns twice as bright burns half as long. > Pay close attention and be illuminated by its brilliance. - paraphrased by > me > > > > *From:* ARSList *On Behalf Of *LJ LongWing > *Sent:* Wednesday, August 21, 2019 11:32 AM

Re: ARS 9.1.06 aka 18.08 Centralized Configuration of PLUGINS

John, when I add it to the pluginsvr_config.xml, it adds it to the central config...if it's not, then there are problems. You should be able to add it through the central config as well, so that the two are in sync. On Wed, Aug 21, 2019 at 6:48 AM Reiser, John J wrote: > Hey Listers, > Has

Re: Old Remedy 6.3 data

ybe still migrate/DDM the data > and put them into archive? I don’t know If they’d be viewable with > whatever level of ITSM you’re currently running. > > > > *From:* ARSList *On Behalf Of *LJ LongWing > *Sent:* Thursday, August 15, 2019 1:36 PM > *To:* ARSList > *Subject:* Re:

RE: Web service timing out - need help

...@daimler.com Up coming Vacations: Up coming Holiday: DTNA Shutdown: Kenavo ar wech all From: ARSList On Behalf Of LJ LongWing Sent: Saturday, August 10, 2019 3:29 PM To: ARSList Subject: Re: Web service timing out - need help Pascale, The only way to troubleshoot this is with API/SQL/Filter logs

Re: Web service timing out - need help

Pascale, The only way to troubleshoot this is with API/SQL/Filter logs, then them on, wait the two mins it takes to generate the error, wait another few mins, then review the loss, see what ther thread that was used to call the external service is doing that's causing the timeout. On August

Re: Atrium and field 112

Dave, When implementing dynamic permission groups, you need to ensure that the field you are using not only needs to be in that field, but also in request iddid you miss that by chance? On Mon, Jul 22, 2019 at 2:59 AM Dave Barber wrote: > All, > > This is on ARS 9.1.02. > > We have a range

Re: Re: Re: CLOB search

the newer pricing models applies only, if you are on versions 7.6.03 or > higher, which hopefully everyone is. > > Has nothing to do with Hub & Spoke. If you recall, in 7.6.03 we made a > change in technology around FTS – moving to Lucene. > > > > Peter > > > >

Re: Re: CLOB search

> *To: *ARSList > *Subject: *[EXTERNAL] Re: CLOB search > > > > Does FTS cost extra? What’s the downside/ drawbacks? > > > On 10. May 2019, at 15:25, LJ LongWing wrote: > > If you have a CLOB, performance of searches is going to suck if doing it > directly at the

Re: CLOB search

other than the resources necessary to store and maintain the indexes, the overall impact should be positive in your situation. On Fri, May 10, 2019 at 7:30 AM Thomas Miskiewicz wrote: > Does FTS cost extra? What’s the downside/ drawbacks? > > On 10. May 2019, at 15:25, LJ LongWi

Re: CLOB search

Thomas Miskiewicz wrote: > Is FTS avoidable? > > On May 10, 2019, at 3:03 PM, LJ LongWing wrote: > > Would FTS help you in any way? I know it would help, but the question is > are you willing to make that change. > > On Fri, May 10, 2019 at 6:53 AM Thomas Miskiewicz >

Re: CLOB search

Would FTS help you in any way? I know it would help, but the question is are you willing to make that change. On Fri, May 10, 2019 at 6:53 AM Thomas Miskiewicz wrote: > Hi All > > we had to increase the size of a char field to over 4000 with huge > performance degradation when using this field

Re: REST API in ARS 19.02

Maybe try the field id? On April 26, 2019 5:05:24 PM "Fawver, Dustin" wrote: Greetings! Has anyone else upgraded to ARS 19.02 and has been using REST API? I ask because I upgraded from 9.1.04.002 to 19.02. I have a site and a few programs that interact with ARS via the REST API. Here’s

Re: Service command issue

I'm not sure if this is relevant as I haven't checked the workflow.but in a standard situation, the HD is actually going to be in a view window of the landing console, so the parent might actually be the landing console, not the hd form itself. On Wed, Mar 20, 2019 at 5:40 AM wrote: > Hi

Re: How to consume Rest API within BMC Remedy version 9.1.04 ?

Dinesh, the BMC KB you linked to is a link to my Restful plugin located here ( http://remedylegacy.com/tools/restful-api-plugin/) When this plugin is installed and configured, you can consume Restful services through Remedy workflow (setfield/pushfield/table/etc). BMC also provides some

Re: Gather info without a write license

permissions on a field are related to when you can change the field. If you don't have a license, the only way to create the record is if the 'allow any user to submit' checkbox is setthis will allow read/read restricted users to create the record without a write license. Every other

Re: Mid tier on one, AR Server on another

You can still use the WAR rollout method without issue. On Wed, Mar 6, 2019 at 6:54 AM Dave Barber wrote: > All, > > Our live AR Servers are on 9.1.02. Our mid tiers are on 9.1.03. > > There are some really weird caching issues that appear to have been fixed > on 9.1.04 patch 002 - so I have

Re: Load Balancing and Session Timeouts

JD, If you are on 9.x, you can configure Session Sharing (clustering) in your Mid-Tier containers, and then you wouldn't need sticky bits (persistence) On Tue, Mar 5, 2019 at 8:49 AM JD Hood wrote: > All, > > We have a simple load balancing arrangement between a Netscaler and two > SSL Mid

Re: ARSystem in HTML.

ucts, and many free tools and utilities, at http://rrr.se > > > > > March 4, 2019 3:09 PM, "LJ LongWing" <%22lj%20longwing%22%20%3clj.longw...@gmail.com%3E>> wrote: > > Axton seems to have difficulty keeping the site up, probably because he > left Remedy many

Re: ARSystem in HTML.

Axton seems to have difficulty keeping the site up, probably because he left Remedy many years ago and doesn't use it regularly himself. Each time I'm made aware that it's down, I notify him and it comes back up for awhile :) On Mon, Mar 4, 2019 at 6:59 AM Misi Mladoniczky wrote: > Hi, > > I

Re: Gather info without a write license

Yes, the read or read restricted license type (free) have the ability to create records. You have the ability to allow guest users, or, define your authentication module for something like LDAP for authentication and provide everyone with read by default unless specified in the User form

Re: Question about parent groups

gt; the old groups as well as the names, that would definitely meant having to > touch the forms. > > > > I hope this makes sense. > > Thanks! > > Dustin Fawver > > Sr. Help Desk Technician > > Information Technology Services > > > > P: 423-439-4648 > > itsh...@ets

Re: [EXTERNAL] Re: Question about parent groups

groups as well as the names, that would definitely meant having to > touch the forms. > > > > I hope this makes sense. > > Thanks! > > Dustin Fawver > > Sr. Help Desk Technician > > Information Technology Services > > > > P: 423-439-4648 > >

Re: Question about parent groups

Dustin, I know this doesn't answer your question, but did you consider using the DataWizard to actually change the names instead of creating a whole new architecture? On Wed, Feb 6, 2019 at 3:59 PM Fawver, Dustin wrote: > Greetings! > > > > Management wanted me to change the name of some

Re: Remedy <-> Jira

Brad, As far as Jira->Remedy, you need to turn on Rest services on the Remedy side and Jira talks to Remedy just fineon the Remedy->Jira side, there are a few options available. 1 - My Remedy Resful plugin ( http://remedylegacy.com/tools/restful-api-plugin/). It's free, open source, and

Re: FTS reindex

Kevin, Shut down Remedy, clear out the FTS Collection directory and FT_Pending, restart remedy, tell it to re-index :) On Wed, Jan 16, 2019 at 1:21 PM Kevin Shaffer wrote: > 8.1.02 > > > > Is there a way to force stop a FTS re-index? We had a mistake in in our > configuration and we want to

Re: Letting users link to external files

I have a file system ardbc plugin I've been working on that would work well to enable that activity. On January 15, 2019 5:37:54 AM "Misi Mladoniczky" wrote: Hi, What would be good ways to allow users to enter a link to an external file or directory in the file system, and then allow other

Re: How To Make an AR Server an Admin Server

ver group > > > > *From:* ARSList *On Behalf Of *LJ LongWing > *Sent:* Tuesday, December 11, 2018 10:36 AM > *To:* ARSList > *Subject:* RE: How To Make an AR Server an Admin Server > > > > That means nothing in a server group > > > > On December 11, 2018

RE: How To Make an AR Server an Admin Server

he primary / secondary info stored? Why is the ranking config being ignored? On 7. Dec 2018, at 20:01, LJ LongWing wrote: all of the ones that start with srvgrp in the db On Fri, Dec 7, 2018 at 11:48 AM Thomas Miskiewicz wrote: which table? On Fri 7. Dec 2018 at 19:45, Kevin Shaffer wrote: We had

Re: How To Make an AR Server an Admin Server

o other servers. Make sure tgose tables are correct. >> >> Get Outlook for Android <https://aka.ms/ghei36> >> >> ------ >> *From:* ARSList on behalf of LJ LongWing < >> lj.longw...@gmail.com> >> *Sent:* Friday, December 7,

Re: How To Make an AR Server an Admin Server

after setting it, did you either press the 'sync' button, or restart the server to have it take effect? On Fri, Dec 7, 2018 at 9:05 AM Thomas Miskiewicz wrote: > Did that. Zero effect on anything. > > On Fri 7. Dec 2018 at 17:02, LJ LongWing wrote: > >> Rank it as an Admin i

Re: How To Make an AR Server an Admin Server

Rank it as an Admin in the Server Group Operational Ranking form, and for that matter, rank it as 1 for the rest of them as well. On Fri, Dec 7, 2018 at 8:52 AM Thomas Miskiewicz wrote: > Thank Carl, yes it is. 9.1.04 > > Fine, then let me rephrase my question. How to tell the server that it’s

Re: Moving ARS To a Newer OS and Host

-TouseapreviouslycreatedtablespaceinBMCRemedyARSystem I was hoping it can be avoided... Thomas On 3. Dec 2018, at 12:45, LJ LongWing wrote: They should be able to just create a blank db and give you an id/pw to it and remedy will create the schemes needed, if I'm not mistaken On December 3, 2018 5:39:59 AM Thomas Miskiewicz wrote: Hi

Re: Moving ARS To a Newer OS and Host

They should be able to just create a blank db and give you an id/pw to it and remedy will create the schemes needed, if I'm not mistaken On December 3, 2018 5:39:59 AM Thomas Miskiewicz wrote: Hi there, I’m moving ARS (no ITSM) to a new host (Newer Windows) and upgrading 8.1 to 9.1.06 at

Re: Inconsistent FTS Search Results

Kevin, If you check the HPD:HelpDesk form and find the Incident Number field, if you check the DB properties, there should be a value of 'ARticleId', or something similar in the MSF Category field (I think that's it's name)either way, having that value in there should populate it as the first

Re: Strange goings on with Attachments in form Report - 9.1.02 (& most probably prior)

the > default Archive configs. > > > > Same results with “driver”. > > > > I highlighted the file name below in red. > > Cheers > > Ben Chernys > > www.softwaretoolhouse.com > > > > *From:* ARSList *On Behalf Of *LJ LongWing &

Re: Strange goings on with Attachments in form Report - 9.1.02 (& most probably prior)

000842' > > 144304.453 E ARGetListSQL returned an error 2. Status messages: 1 > > 144304.453 E ARGetListSQL ==> 2, 552, The SQL database operation failed. > ORA-00942: table or view does not exist > > > > /Ben > > > > *From:* ARSList *On Behalf Of *LJ L

Re: Strange goings on with Attachments in form Report - 9.1.02 (& most probably prior)

So, you are saying that you have a record in a table (Report) that's reporting that it has an attachment in an attachment field, but when you go look at the B table it's not showing there?...what about if you look in the BC table? Is the record there? On Thu, Oct 4, 2018 at 1:27 PM Ben Chernys <

Re: Prompt for Windows Credentials when opening an Attachment in IE

are authenticated...so, if you are using SSO, I would check the SSO logs to see if you are being rejected for some reason On Mon, Sep 24, 2018 at 7:03 AM Thomas Miskiewicz wrote: > Apparently there isn’t. What could be the root cause? Where to look? > > On 24. Sep 2018, at 14:57, LJ

Re: Prompt for Windows Credentials when opening an Attachment in IE

is there a difference in configuration? LB, SSO? On Mon, Sep 24, 2018 at 6:29 AM Thomas Miskiewicz wrote: > If it’s an IE issue - which I do not doubt - yet I don’t understand why we > don’t have it in development and test but in production… Same browser, > apparently same everything else... >

Re: Configure Incoming Email

I support a government entity that also runs under the same guidelines, but THEY insist on using certificate authentication to get access so ID/PW won't workthey had to build out a very complicated REST implementation to pull the email out of the email engine. On Thu, Aug 9, 2018 at 9:30 AM

RE: BMC Remedy Helix - is it really a thing?

One is an application development platform, there other is an application built on that platform On July 22, 2018 11:55:06 PM Aykut Koray Kuşat wrote: Hi all, Btw, anybody knows what is the difference between Business Workflows and Innovation Suite? Afaik, Innovation Suite is the Service

Re: Line Breaks via Remedy REST API

Incident Number”:”INC02171963”, > > > "Work Log Type" : "General Information", > > > "View Access" : “Public” > > } > > } > > Api endpoint: api/arsys/v1/entry/HPD:WorkLog > > > >

Re: Line Breaks via Remedy REST API

Can you give an example of a body that you are providing that it's removing those? On Mon, Jun 25, 2018 at 7:28 AM Kevin M Candelaria wrote: > Hello, > > > > It appears that the Remedy REST API does not respect white space and line > breaks when creating new Work Log entries. Does anyone have a

Re: Remedy AR System Server and Database on AWS

Remedy is EXTREMELY chatty between the arserver and the db server, but not as chatty between client (mid-tier) and server On Tue, Jun 19, 2018 at 9:30 AM Reiser, John J wrote: > Hello Listers, > > “Is Remedy WAN friendly or is it chatty and susceptible to latency?” > I’ve been asked this

Re: [E] How to dynamically set the WS endpoint?

Yea, but you need to have the Atrium Web Services installed and configured, which isn't what you want/need in base ARit ALMOST seems that you can specify a field ID to pull the data dynamically into that field, but it doesn't work...so in the past I was always stuck with hard coded stuff. On

Re: How to dynamically set the WS endpoint?

I've tried in the past and not found dynamic methods On Tue, Jun 19, 2018 at 7:34 AM Thomas Miskiewicz wrote: > Hey Listers, > > is it possible to dynamically set the WS endpoint? Kind of sick of > building separate filters for every stage... > > > Thomas > -- > ARSList mailing list >

Re: Help with odd set of SQL operations by ARS

It MIGHT be useful if we also had API loggingAPI logging would tell us definitively if it was Mid-Tier doing the call (which is what it looks like)...but it would also tell you the source IP of the machine making the callI have never seen this behavior before but I suspect it might be

OT: Resumes

I always find looking at other people's resumes/cv to be fascinating...there are so many different ways to put together the details of your skills and work histories. I worked for a time as a team lead and looked at resumes of potential contractors, so I've had a fair amount of exposure to

Re: BMC Remedy Developer - 6 months - US based

I sometimes take that as an un-prompted, un-solicited opportunity to review their resume and provide pointers  On June 7, 2018 11:08:32 AM Roger Justice via ARSList wrote: Please do not respond to the initial email, all of the ARS List members now have your resume. -Original

Re: Java Plugins - running out of memory

OutOfMemory is typically not enough Xmx, you have the option of moving some of the plugins out into another plugin server, or just increasing the memory available to that plugin server, your choice. On Wed, Apr 25, 2018 at 7:14 AM, Mike Galat wrote: > Hi Lister’s – >

Re: [E] Re: Special characters in ARS

I would have expected NLS_CHARACTERSET to be AL32UTF8 (The > Unicode value) > > > > *From:* ARSList [mailto:arslist-boun...@arslist.org] *On Behalf Of *Thomas > Miskiewicz > *Sent:* Wednesday, April 4, 2018 6:57 AM > *To:* LJ LongWing <lj.longw...@gmail.com> > *Cc:

Re: Special characters in ARS

Character set at the db? On April 4, 2018 4:47:12 AM Thomas Miskiewicz wrote: Hi there, We’re on ARS 9.1.03 with Oracle 12. When I enter Avșar into the a character field I get Av¿ar after saving. Any idea how to fix this? Thomas -- ARSList mailing list

Re: SRM Fulfillment creation issue

Yes, that's the SQL server side log. Any application servers that are going to be processing them should have it turned on to have a comprehensive look. You should also include API logging to help identify what api calls are causing the sql to fire, and if possible, it would be best to turn on

Re: SRM Fulfillment creation issue

1 and SRM 8.1. > > Why we are updating the SRM:ProcessDefinitionTemplate_Base form for every > service request creation ? > > Thanks, > Dinesh kumar. > > On Mon, Mar 26, 2018 at 9:48 PM, LJ LongWing <lj.longw...@gmail.com> > wrote: > >> You migh

Re: SRM Fulfillment creation issue

J, > > We are not able to find that update statement in the logs, its getting > captured in the AR Error logs only. Not sure from where its getting > triggered . > > Thanks, > Dinesh kumar. > > On Mon, Mar 26, 2018 at 9:25 PM, LJ LongWing <lj.longw...@gmail.com> >

Re: SRM Fulfillment creation issue

code changes. DBA team cannot fix TX lock > wait issues other than helping to identify the objects and commands causing > the waits. > > > Thanks, > > Dinesh kumar. > > > > On Mon, Mar 26, 2018 at 8:03 PM, LJ LongWing <lj.longw...@gmail.com> > wrote:

Re: SRM Fulfillment creation issue

Well, for #1, you are issuing a query to the db that's not returning in the 120 second timeoutfor #2 you are getting disconnected from the DBboth scenarios are pointing to a DB that is either overwhelmed, or under performing...I would highly recommend working with your DBA to figure out

Re: Dev Studio broken after Upgrade to 9.1.03.001

of them, we can't determine how long they ran for On Wed, Mar 21, 2018 at 9:12 AM, Thomas Miskiewicz <tmisk...@gmail.com> wrote: > > > > Attached - so far I don’t see the reason for this behavior. > > On Mar 21, 2018, at 4:08 PM, LJ LongWing <lj.longw...@gmail.com&g

Re: Dev Studio broken after Upgrade to 9.1.03.001

With Timeouts, I always look to the API/SQL logs for helptrack what sql calls are taking place and how long they are taking. On Wed, Mar 21, 2018 at 8:06 AM, Thomas Miskiewicz wrote: > Hi Listers, > > we have successfully upgraded our archive stand alone server from >

Re: Where do I find the documentation of the ARPluginContext class?

Thomas, I see it documented in my 8.1 file On Tue, Mar 20, 2018 at 2:54 PM, Thomas Miskiewicz wrote: > Hi Listers, > > where do I find the documentation of the ARPluginContext class? > > The BMC documentation says: For details, see the Java plug-in API online >

Re: Query not working

ost > DID find what’s expected but a filter a some time later fails instead. > > > Thanks > > Thomas > > > > On Mar 16, 2018, at 3:19 PM, LJ LongWing <lj.longw...@gmail.com> wrote: > > Thomas, > What does the server side sql log show when you try to run the

Re: Query not working

Thomas, What does the server side sql log show when you try to run the setfield through a filter? On Thu, Mar 15, 2018 at 10:09 AM, Thomas Miskiewicz wrote: > Hi Listers, > > I got a strange problem: a filter is doing a set fields and finding > nothing. I can find the record

Re: Any conferences this year?

t R.O.I. Award at WWRUG10/11/12/13) >> * RRR|License - Not enough Remedy licenses? Save money by optimizing. >> * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs >> Find these products, and many free tools and utilities, at http://rrr.se >> >&g

Re: Any conferences this year?

As I understand it, T3 is being planned again this year. On March 9, 2018 1:09:58 PM Saji Philip wrote: I know last year was the T3. Any BMC relates conferences this year.. -- -- ARSList mailing list ARSList@arslist.org

Re: Pop-Up Messages in the Incident Module

Jared, I don't know if 7.6.04 has Interval execute condition for AL's, but I know 8.x and 9.x do. On Thu, Mar 8, 2018 at 11:53 AM, Jared Dean wrote: > -I'm wondering if there is the capability for a pop-message to run at a > specific interval out of the box or does this need

Re: Difference in license usage according to BMC License Audit and User Log

Ok...according to user logwhich user log from which server, during which time frame? As I understand it the License audit runs during an interval and takes that as a samplingI know that it uses information from the machine the audit is run againstbut I don't know what details they are

Re: Phase 3 Filter action threw ARERR and deleted record from form

Radhika, Yes it's expected behavior. Remedy is designed so that everything that happens during an API call is a single transaction, and if that transaction has an error, it rolls the entire thing back. If you don't want that you have a few options. You can 'handle' the error and it won't roll

Re: How does Non-Unicode AR Server handle AREA LDAP authentication having unicode characters in CN ?

> *From:* ARSList [mailto:arslist-boun...@arslist.org] *On Behalf Of *LJ > LongWing > *Sent:* Sunday, March 04, 2018 9:51 PM > *To:* ARSList > *Subject:* Re: How does Non-Unicode AR Server handle AREA LDAP > authentication having unicode characters in CN ? > > > > Ra

Re: How does Non-Unicode AR Server handle AREA LDAP authentication having unicode characters in CN ?

Radhika, Ultimately the only thing that matters is the login name, so the CN in AD shouldn't matter, but apparently, everyone else is working but the unicode ones aren't?...if that's the case you may be dealing with a defect in the AREA pluginunfortunately for you, the version that you are on

Re: Increment a character "number"

Grab the RIGHT($field$, 4) and put it into an integer field, increment that field, then use an LPAD to re-add the ABC to it as necessary. On Mon, Feb 26, 2018 at 7:43 AM, Brittain, Mark wrote: > HI All > > > > I have a requirement to take a number such as ABC0005 in a

Re: Resetting the timer on a ticket

anything's possible through workflow On Tue, Feb 20, 2018 at 8:20 AM, Jared Dean wrote: > My customer recently asked me if the time that a ticket has been ticking > can be reset when the status has changed or a specific work log entry is > added. > > Is that possible? >

Re: Example of ARDBC vendor form plugin

Robert, There are samples of each of the plugin types included in the Remedy serverit's a jar file named something like javapluginsrc.jarbut it should be in the api folder on your server. Additionally, if you are looking for a functional sample that actually DOES something, you can check

Re: Google Chrome and Advanced Search error

Tauf, I think the issue he's dealing with is not a blocking, but a truncating.more than likely he will find that if he uses something like Fiddler to look at the backchannel calls that are being made, his Chrome is not allowing the full URL to be played out to the Mid-Tier server whereas the

Re: Reporting on Incidents that have re-opened

t you mean. Could you > provide more detail? > > > > Thanks, > > Todd > > > > *From:* ARSList [mailto:arslist-boun...@arslist.org] *On Behalf Of *LJ > LongWing > *Sent:* Friday, February 09, 2018 10:47 AM > *To:* ARSList > *Subject:* Re: Reporting on Inci

Re: Reporting on Incidents that have re-opened

Todd, How about something a bit more novel. Look for records that have a Resolved Status history Date/User who's status is < Resolved On Fri, Feb 9, 2018 at 8:55 AM, Arner, Todd wrote: > Hi Crystal, > > Thanks for the help. We are still seeing at least one Incident

Re: How calculate the Aging of an Incident & show it in overview console?

the table is overview console table only which is a bit complex one > and we need to show the incidents aging in it. > > On 06-Feb-2018 11:04 PM, "LJ LongWing" <lj.longw...@gmail.com> wrote: > >> It's not too complicated >> >> 1 - Create a display on

Re: How calculate the Aging of an Incident & show it in overview console?

It's not too complicated 1 - Create a display only field on the form that contains the table field 2 - Add that column as a column in the table 3 - Write an AL Guide that loops through the table and does the calculation needed, and sets the column in the table with the value you want, looping

Re: OT: Re: Loadbalancer traffic distribution question

ver in reality with the help of logs.. we >>> had strange problem recently that on 2 AR servers we used to see same set >>> of users .. we fixed this after lot of analysis with LB team >>> >>> >>> On Feb 1, 2018 7:09 PM, "LJ LongWing" <lj.longw...

Re: Loadbalancer traffic distribution question

t; and not the third. > Does anyone there use round robin as well? How do your users get > distributed? What are you Mid Tier settings, connection settings in > particular? > Thomas > > > On Feb 1, 2018, at 4:49 PM, LJ LongWing <lj.longw...@gmail.com> wrote: > Thomas, &g

Re: FYI: Duplicate Field Names in 9.1.00 201512160229 possible - view created "OK"

er dev studio and it > prevented that action from going to the server (as it should).Remember > that Remedy has code for generating a field’s viewname. There’s a couple > of fields in ITSM that have names ending in a space for example (xxx_ in > the view). A field could be a res

Re: Loadbalancer traffic distribution question

al amount. Those 3 users are BTW AR Admin > and two technical users. Wired. Also speaking of amount of users I check > the license usage. Not aware of any other way checking. Are you? > > > On Feb 1, 2018, at 5:07 PM, LJ LongWing <lj.longw...@gmail.com> wrote: > > I've a

Re: Loadbalancer traffic distribution question

gt;> There isn't much can be done in mid tier.this is purely LB team need to >> analyse what is going wrong . Need to sit with them and see why all the >> connections are going to one server in reality with the help of logs.. we >> had strange problem recently that on 2 AR serv

Re: Loadbalancer traffic distribution question

od that people then will be balanced on the second box > and not the third. > > Does anyone there use round robin as well? How do your users get > distributed? What are you Mid Tier settings, connection settings in > particular? > > > Thomas > > > > On Feb 1,

Re: Loadbalancer traffic distribution question

Thomas, You'll need to work with the LB team to identify what distribution method they are usingcommon options are 'round robin' in which it just simply points everything at each server in turn, 'least connections' where it tries to analyze how many are 'currently' connected to each node and

Re: [EXTERNAL] Re: Reporting by month value

licate the report for each month of the year. > > Thanks! > > Dustin Fawver > > Sr. Help Desk Technician > > Information Technology Services > > > > P: 423-439-4648 <(423)%20439-4648> > > itsh...@etsu.edu > > [image: itslogo] <http://ww

Re: Reporting by month value

Dustin, If you are trying to do that in a Run-If or qualification, you can't use 'functions' in those areas...you can only use them in set/push actionsgenerating a report for everything in January would be something like 'Requisition Date' >= "1/1/2018" AND 'Requisition Date' < "2/1/2018"

Re: FYI: ARERR 91 RPC: Can't decode result - on 9.1.00; - "solved" with workaround; BMC Bug raised; fix ~ 9.5

ssigned and investigated, times may change. > > > > Cheers > > Ben > > > > *From:* ARSList [mailto:arslist-boun...@arslist.org] *On Behalf Of *LJ > LongWing > *Sent:* January-31-18 8:08 AM > *To:* ARSList <arslist@arslist.org> > *Subject:* Re: FYI: ARERR 91 RPC

Re: FYI: ARERR 91 RPC: Can't decode result - on 9.1.00; - "solved" with workaround; BMC Bug raised; fix ~ 9.5

Ben, Your statement regarding being fixed around '9.5' doesn't make any sense to medid whoever you talked to SAY 9.5 or did they say 'next release', or more likely 'future version'? On Wed, Jan 31, 2018 at 7:59 AM, Ben Chernys < ben.cher...@softwaretoolhouse.com> wrote: > FYI > > > > BMC has

Re: FYI: Duplicate Field Names in 9.1.00 201512160229 possible

Ben, I'm not sure how exactly that can happen because the 'name', assuming we are talking about the DB name of the field is used in the View creation, and you obviously can't have two columns with the same name in the DB view, so you can't do it in Dev Studio either...I would be curious to see a

Re: EXTERNAL: Re: Basic AR System version 9.1.04

. > Pay close attention and be illuminated by its brilliance. - paraphrased by > me > > > > *From:* ARSList [mailto:arslist-boun...@arslist.org] * On Behalf Of *LJ > LongWing > *Sent:* Friday, January 19, 2018 2:52 PM > *To:* ARSList <arslist@arslist.org> > *S

Re: Basic AR System version 9.1.04

John, An 8.x system upgrades just fine to 9.x without any issues most of the time. The 'no active links/filters' thing you are talking about was a potential future that got moved off into Innovation Suite and is not the future of Remedy at this point. The major feature with 9.x as far as objects

Re: RESOLVED: Monitoring Remedy from Load balancer

glad it helped :) On Wed, Jan 17, 2018 at 6:22 AM, Narayanan, Radhika < radhika.naraya...@cgi.com> wrote: > Thank you LJ Longwing. > > > > *Thanks,* > > *Radhika Narayanan* > > > > *From:* ARSList [mailto:arslist-boun...@arslist.org] *On Behalf Of *LJ

Re: Monitoring Remedy from Load balancer

Narayanan, I have a tool that is available on my site that does exactly that http://remedylegacy.com/tools/apllbmonitor/ it has rudimentary checks that it does OOTB but allows you to customize a filter guide on the server to perform whatever wellness checks you need to perform. On Mon, Jan 15,

Re: Filter Firing

1 million in 1 vs 8 hours though?that's quite a bit of delayI've done the 'staging' method on imports before, as you said, have them give you a file and process it in the background...notify them when the import is done, let them 'approve' the records, then move them into the actual

Re: Filter Firing

Brian, The filters fire on the Remedy server that kicks off the transaction. So if you are running imports, the filters are firing on the server you are importing on, in the case of Escalations that kick off Filters, they are firing on the same server the Escalation is firing on. Certainly, if

Re: 9.1.x Notify Action Delivery Mechanism

dy AR > System user or group names, [or enter email addresses to notify any > recipient inside or outside of BMC Remedy AR System server]. > > > > Thanks, > > > > *From:* ARSList [mailto:arslist-boun...@arslist.org] *On Behalf Of *LJ > LongWing > *Sent:* Thu

Re: 9.1.x Notify Action Delivery Mechanism

Mike, Who is the recipient of the notification, is it a user name (value in login id field), or is it an email address? If it's an email address, are there more than one users in the system with that email address. If there are, if you send it to an email of a user with only one user account

Re: ADM: Timing test

no leaks that I have noticed. On Tue, Jan 2, 2018 at 7:27 AM, Jason Miller wrote: > Just checking the plumbing. > > Jason > > -- > ARSList mailing list > ARSList@arslist.org > https://mailman.rrr.se/cgi/listinfo/arslist > > -- ARSList mailing list ARSList@arslist.org

Re: ARMonitor should automatically start custom java plugin .jar

ver using Remedy > API for Java and pass the data to external systems. > > > > *Thanks,* > > *Radhika Narayanan* > > M: +91 7349776359 <+91%2073497%2076359> | Ext: 8073119 | VOIP: +44 20718 > 25880 > > Out of Office: Dec 25-26, 29 - Jan 1 > > > >

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