I am doing some cleanup of sub categories in the SRM console. We have a
Category called, IT Services and underneath that main category there's
a sub category called Telecom and Wireless Services.
When you drill down to the Telecom and Wireless Services menu you see
the following level 3
Has anyone heard back yet? Good news, I hope.
Larry B.
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All the best. It's nice that your son is willing to help you; that says
a lot about him and the parents who raised him. I know from personal
experience the trauma kids go through when one of their parents are
facing a life threatening illness. My kids are still feeling the
affects my struggle
I have played with this Archive property before and it worked fine but
now it's not working and I don't understand why.
I running:
CMDB 7.5.00 p 004
ARS 7.5.00 p 007
ITSM 7.0.03 p 009
SQL 2008
I'm using the HPD:Help Desk form.
In the properties option I
Hello everyone,
sometime ago there was a post about an app that could create an html
file of all your forms, workflow, etc. and how they linked together.
I've tried searching but since I don't remember many details about it
I've come to a dead end. I even downloaded then but I failed to create
a
To: arslist@ARSLIST.ORG
Subject: AW: Looking for an app
**
I guess you're looking for ARInside:
http://arinside.org/
Regards,
Michael
Von: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] Im Auftrag von Larry Barnes
Gesendet: Mittwoch, 28. März 2012 16:47
Sorry Axton, forgot to include you in the thank you; so thank you too.
Your email was received just after I hit send :)
Larry B.
From: Larry Barnes
Sent: Wednesday, March 28, 2012 8:29 AM
To: 'arslist@ARSLIST.ORG'
Subject: RE: Looking for an app
Thanks
So Lee, are you saying that MS will take as long to get SCSM right as it
did to go from Windows 3.1.1 to Windows 7 ;-o)
L.B.
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Lee Cullom
Sent: Thursday, March 22,
Can anyone in this group point me to good documentation on how to purge,
not archive, old Incident/Change/problem/SRM tickets. I have many many
years worth of data that needs cleaning up and I'm not finding any good
doc files on the BMC site. I must be using a bad search string?
Thanks,
hope this helps,
Doug Mueller
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Larry Barnes
Sent: Friday, February 17, 2012 7:56 AM
To: arslist@ARSLIST.ORG
Subject: Re: Approval Engine Issues
Thanks everyone for your quick
: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Larry Barnes
Sent: Wednesday, February 22, 2012 11:20 AM
To: arslist@ARSLIST.ORG
Subject: Re: Approval Engine Issues
First I want to thank all those who sent me their suggestions for a fix.
BMC did
Thanks everyone for your quick response.
I did turn the approval engine debug mode on and found some interesting
entries.
Turns out I copied an existing form, SRM:RequestApDetail and called it
lab:SRM:RequestApDetail. Apparently all the workflow now points to
this new form. This form was going
Can anyone point me in the right direction on how to fix a problem that
recently showed up?
We use Service Request and certain tickets that require an approval get
hung up in the Service Requests form with a status of Waiting for
Approval. There is no names being displayed in the Approvers
Hello Listers,
I'm trying to learn how to delete records that are past and the End Date
is more than 6 months prior to todays date. I built the escalation and
when I run it nothing happens. Can someone point in the right
directions with the Run Process syntax.
I'm using SQL 2008 and Windows
$ $Request ID$
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Larry Barnes
Sent: Thursday, December 08, 2011 10:23 AM
To: arslist@ARSLIST.ORG
Subject: Application-Query-Delete-Entry
'that' record...so you wouldn't
want to then perform an Application-Query-Delete-Entry, you could simply
perform an
Application-Delete-Entry $SCHEMA$ $Request ID$
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Larry Barnes
Sent: Thursday, December 08, 2011 10
This sounds like you are using the 7.6 client tool instead of a browser
connection. Starting with 7.6 the client tool does not work for ITSM;
I saw similar problems with my testing and after a long period of time
BMC support finally came through with an answer.
Hope this helps,
Larry B.
something'...but I suspect it might.
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Larry Barnes
Sent: Thursday, November 10, 2011 9:38 AM
To: arslist@ARSLIST.ORG
Subject: Re: Fresh ARS 7.5.0 install issues
**
Matt,
Thanks for the tip; I asked
, distributing,
or copying this message or any attachment. If you have received this
message by mistake, please let the sender know by email reply and
immediately delete this message, along with any attachments, from your
system.
Thank you.
From: Larry Barnes
Ok, I've beat my head against a wall so much it hurts now! I'm trying
to install a fresh copy of ARS 7.5.0 to a fresh ARSystem db shell.
This is on a Windows 2003 server using SQL 2005. The database resides
on a separate server from ARS.
I've resolved all the issues except the below and I'm
I'm somewhat new to Remedy and I've been introduced to Notepad++; great tool.
I'm curious about the xml file discussed below (userDefineLang.xml file); where
do I find this file?
Larry B.
From: Action Request System discussion list(ARSList)
of success, but a person of value. - Albert
Einstein
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Larry Barnes
Sent: 07 November 2011 19:17
To: arslist@ARSLIST.ORG
Subject: Re: Log File Editor
**
I'm somewhat new to Remedy and I've been
I can't believe you are still waiting for BMC support ;-)
I have 2 open tickets with then; I think the dropped off the edge of the
world! Tickets opened for 3+ weeks no contact other than 1 guy was on
PTO; but that was a week ago!
1st ticket opened Oct 13; looks like responses where 5-7 days
During my attempts to upgrade from 7.5.00 patch 7 to 7.6.04 it gave me
an error, during the input phase, saying my installed version was less
than the required 7.5.0.0 patch 7. I modified the license in the
Share:Application Properties form to 7.5.0.0 and the install completed
successfully.
I would be careful about removing any account that hasn't been active
for x number of days. I learned the hard way that deleting an account
also deletes the tickets tied to that user.
Just my 2 cents worth.
Larry B.
From: Action Request System discussion
I've been testing the possibility of adding web links to the Instruction
field of the SRD form and I'm striking out.
I use http://web link and the link works fine while I have the SRD
opened for modifications but when I access the template the link is
broken; the end-user has to copy/paste the
,
Thad
On Mon, Oct 24, 2011 at 2:26 PM, Larry Barnes
larry.bar...@thecreek.com wrote:
**
I've been testing the possibility of adding web links to the
Instruction field of the SRD form and I'm striking out.
I use http://web http://%3cweb/ link and the link works
I'm running Remedy on a Windows 2003 server using SQL. I'm attempting
to upgrade ITSM from 7.0.0 to 7.5.0. The install said it completed
successfully but when I look at the install log I see a boat load of
warnings; more than I can paste here (179 to be exact).
I'm trying to decipher what these
) AND
('TR.Status' != 'DB.Status'))) AND ('TR.Assigned Group' = Enterprise
Security)
Thanks,
Larry Barnes
Remedy, HP3000, Level II Support
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Is there a way to extract related information in the All Application
Properties tab. I'm trying to get a report showing the Name, Version,
and patch information for all applications. After doing a search I can
report on the Application ID, Property Name and Property Value fields
but cannot get
I have been researching several BMC documents and getting nowhere fast.
I finally found the BPCU hidden within the install of ARS 7.6.04. As
I'm trying to set this up the document wants me to now run BMC Migrator
Tool and Disable Forms: Name and Owner.
My question is, should I have both of these
Don't just click and release in the cell. If you hold the mouse button
down for 2 seconds then it doesn't open the link. You can also go to an
adjoining cell and then use the arrow keys to move to the cell.
El Bee.
From: Action Request System discussion
WOW!!!
I have been dealing with this same issue for several weeks now the
solution you found fixed my problem as well!
I had to set this value to 10,000 as well.
Thanks Jesus Cindy.
From: Action Request System discussion list(ARSList)
I have a development server running ITSM 7.6.04 on a VM with 8 gig of
ram and is running SQL 2008 on a separate server. We are dealing with
slowness with ITSM and I'm not sure where the bottle neck is.
We are running (64 bit) Tomcat and Java; latest releases.
Java has an Initial memory pool of
)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Rick Cook
Sent: Wednesday, July 20, 2011 9:51 AM
To: arslist@ARSLIST.ORG
Subject: Re: Migration in reverse
**
Well, you should start with the 64-bit Java. BMC states that it is
40-45% slower than the 32-bit Java.
Rick
On Jul 20, 2011 8:22 AM, Larry Barnes
I just upgraded my dev server to ITSM 7.6.04 sp1 on a VM box with 2
processors and 8 gb of ram.
We are running SQL 2008 on it's own server.
This setup is really slow so it concerns me what would happen if I move
to a VM for production.
I'm curious what others are using that are running a
I recently upgraded Remedy to ITSM 7.6.04 sp1 and I'm not able to view
any of my incident templates using Mid-Tier. I can see them all when
using the client app so I know they were not deleted during the upgrade.
In each template the associated Authoring For Group information is the
same.
If I
I have imported the def file and enable it. But now when I attempt to
open a form it briefly opens and then closes; i.e.. People form. Still
trying to figure this one out; along with many other anomalies!
L.B.
From: Action Request System discussion
Hello everyone, hope your day is going better than my week!
I've been struggling to bring up a development server of Remedy. I'm
running Remedy using SQL 2008 on a Windows server. The SQL DB resides
on a separate server.
CMDB 7.5
ARS 7.5.00 patch 007
ITSM 7.0
I found issues with
)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Larry Barnes
Sent: Tuesday, March 29, 2011 3:18 PM
To: arslist@ARSLIST.ORG
Subject: Has anyone seen this?? ITSM upgrade from 7.0.03 to 7.5.00
I'm in the process of upgrading ITSM from 7.0.03 patch 009 to 7.5.00 I
was going through the install steps
To: arslist@ARSLIST.ORG
Subject: Re: Change Approval rights
** Is the approval server the same version and patch as ARS?
-Original Message-
From: Larry Barnes larry.bar...@thecreek.com
To: arslist arslist@ARSLIST.ORG
Sent: Wed, Mar 16, 2011 6:32 pm
Subject: Re: Change Approval rights
Hello all,
I'm stumped with an issue I'm having with CRQ approvals. I'm now seeing
tickets come through with multiple approvers; normally not an issue but
some of the approver are the person.
Example; Say I have a manager whose name is Adam Approver and his logon
id is adaapp. I would see
2:05 PM
To: arslist@ARSLIST.ORG
Subject: Re: Change Approval rights
** What version?
-Original Message-
From: Larry Barnes larry.bar...@thecreek.com
To: arslist arslist@ARSLIST.ORG
Sent: Wed, Mar 16, 2011 4:50 pm
Subject: Change Approval rights
Hello all,
I'm stumped with an issue
as a spokesperson, liaison or public relations representative for
BMC Software, Inc.
On Wed, Mar 2, 2011 at 12:18 AM, Ian Trimnell
i.d.trimn...@open.ac.uk
wrote:
**
On 01/03/2011 21:25, Larry Barnes wrote:
We have a Service Request template called Cabinet, when we attempt
to open it using
We have a Service Request template called Cabinet, when we attempt to
open it using the Request Entry link we get a java script error.
The error displays the users logon id and p/w! This is the only
template that is causing us issues.
A modification was made prior to this error showing up.
We have a test server that we brought up using a backup of the database
from our production server. The production server is running SQL 2005
and the test server is running 2008. When I run Development Studio and
save changes to any form, filter, etc. I get the following error and I'm
wondering
Sorry, I should have mentioned that we upgraded to sql 2008 from 2005
and remedy seems to find commas in integer values
We have a test server that we brought up using a backup of the database
from our production server. The production server is running SQL 2005
and the test server is running
I have an old PC that has a current status of Offline. If I delete this
record will it break anything along the way?
Thanks,
Larry
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We have users that are getting email notifications concerning tickets
that contain a bad url.
Example:
http://WebServerName/arsys//servlet/ViewFormServlet?form=NTE%3aNotifie
rserver=AppServerName.thecreek.comeid=NTS03629234
I'm trying to understand what builds this url and have run out of
I'm having issues with the webservices login ID during the input phase
of the Atrium 7.6 Core Install.
I'm getting the following error, Webservices Registry connection error.
Verify that the connection information is correct and the Tomcat service
is running. This error appears in the
I was doing the 7.6.03 upgrade and received a message at the end that it
was successful.
But when I attempt to run the Atrium Core Console you can see it start
to load and then the following error pops up,
Failed to load Flyout Definition: [object Object].
You then click the ok button and an
AR?
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Larry Barnes
Sent: Tuesday, December 21, 2010 1:59 PM
To: arslist@ARSLIST.ORG
Subject: Atrium 7.6.03 - Flyout Definition
I was doing the 7.6.03 upgrade and received
I'm trying to figure out how to create a report from a Problem ticket
from one of the tasks. The challenge is I need to extract all the Work
Info History entries created within this task. This is a table and I'm
not sure if I can use the: ToolsReporting function to do this.
Has anyone out
First let me thank those who quickly answered my previous question. It
was the answer I was expecting but I was hold out for a possibility!
Now, I have 2 users who have identical capabilities in their People and
User forms. When they open the Change Management Console and select:
Console View
Hello Tim,
Thanks for the quick reply. I let 1 of the users know that he is now a
recognized bug ;-)
On the other hand: what does RFE stand for. I found about 2 dozen
possibilities on google.
Thanks,
Larry
From: Action Request System discussion
Hello Tina,
I have seen this when a user will generate a ticket, save it, and then
do a control-t to copy the existing case to a new ticket. It involved
the InstanCe id number. Remedy attempted to use the same Instance
number for both tickets; which can not happen. It came down to timing
and
I'm wondering if anyone out there has a simple way of modifying a login
id for a user and any of their tickets they have created, or been
assigned. We have users that are given a login id one way if they are a
contractor and a different way if they are an employee. The problem is
some
IT Service Management 7.5.00
Data Management Administrator's Guide.
I seem to recall escalations should be stopped first but consult the
guide.
Rebecca
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Larry Barnes
Sent: Wednesday
I am trying to upgrade as well. ARS 7.6 went smoothly next was SRM
2.2.003 to 7.6 but during the input phase it recommended that I follow
the steps found in KB article SW00359420. There were 6 conflicting
categories discovered; after further review it was discovered these were
left over's from a
I would be checking the server for any changes. If you are running MS
when's the last time you've rebooted the server?
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Vianna Vianna
Sent: Thursday, November 04, 2010
I was having similar errors when trying to upgrade from SRM 2.2 patch 3. I was
pointed to the following KB article from BMC: KB article SW00359420. I've
followed the steps in this article and it found several of my SRM files that
would not be migrated due to category errors; I think these
Running ARS 7.5 patch 4
SRM 2.2 patch 003
I created a SR template that has 8 questions in the App. Field Mapping
form. The template works as designed; except for this 1 anomaly.
The 7th question is a menu selection with 2 possible answers Yes or
No. The 8th question is an optional question
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Shane Buchholz
Sent: Thursday, September 09, 2010 9:07 AM
To: arslist@ARSLIST.ORG
Subject: Re: Changing row highlight color
That's what I was looking for. Thanks for your
I'm running Service Request 2.2.00 patch 003 and ARS 7.5.00 patch 006 in
a development environment. I can create REQ tickets but they are not
creating the INC ticket. This particular template I'm using does not
require an approval. When I look at the REQ ticket in the Service
Requests form I do
I'm having trouble pulling data from Active Directory into the people
form in Remedy. I get the following error message. Cannot connect to
the directory service : Can't connect to the LDAP server (LDAPERR 91)
(ARERR 3375)
I've looked on the BMC community page and found 1 article where a user
I was reviewing a log file concerning duplicate key values and found the
following entry in the log file.
Checking INT:HPDPBM:INC:ShowCreateKnowledgeBtn_100 (100)
- Passed qualification -- perform if actions
0: Set Characteristics
*
After a lot of digging I found the solution. Turns out access to these
templates is controlled by the employee's site value in their people
record. Only those with Retail as their site can see these templates.
The one template in question had an entitlement record of all which
allowed everyone
Matt
I would be interested in what you have to say as well.
Larry
lbar...@thecreek.com
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Matt Worsdell
Sent: Monday, March 22, 2010 9:11 AM
To: arslist@ARSLIST.ORG
Subject:
Good morning,
I have created 2 Filters that run against any non-Standard Change
Request.
The first filters executes on Modify and the Run If statement is: (
'Change Request Status' Planning In Progress) AND ('Change Type' !=
Standard Change)
If true it reads a filed from another
I am new to Remedy support and I'm trying to find a solution to an
issue. When building a record in the Configure Assignment form can you
specify that all Incident tickets be auto assigned to a specific group
with only the Tier 1 level of the Product Categorization filled in?
This particular
are from CFG:Assignment.
So, for every record that matches above, the one with the highest sort
order will be used. Hopefully that helps you figure out which sort
orders you need.
Thad Esser
Remedy Developer
From:
Larry Barnes larry.bar...@thecreek.com
To:
arslist@ARSLIST.ORG
Date:
03
: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Larry Barnes
Sent: Wednesday, March 03, 2010 5:47 PM
To: arslist@ARSLIST.ORG
Subject: Re: Configure Assignment
**
Marcelo,
Thanks for your input. This caused me to research a bit deeper. I'm
using
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