these ports regardless.
BMC recommends not installing Atrium Web Services on the same box as ARS
for performance reasons.
Cheers
Peter
BTW, it may not matter, but I am using Java SDK 1.6_19.
Rick
On Wed, Mar 31, 2010 at 1:53 PM, Rick Cook remedyr...@gmail.com wrote:
Well, yes, but I have
Tommy, that is probably a question that should be directed at someone at BMC
like Dave Easter. The customers involved in things like this are usually under
NDA.
Rick
-Original Message-
From: Tommy Morris tommy.mor...@radioshack.com
Date: Tue, 30 Mar 2010 11:37:29
To:
I think it would be difficult to use identical sets, because of the reactive
vs. Proactive nature of the apps. However, the same principles could apply,
making the sets structurally similar with somewhat different verbiage.
Rick
-Original Message-
From: Kathy Morris
I would ask if anything on the LDAP side changed. Would a new group policy on
that side override your password?
Rick
-Original Message-
From: strauss stra...@unt.edu
Date: Fri, 26 Mar 2010 10:41:05
To: arslist@ARSLIST.ORG
Subject: ARS 7.5 User Cache Gremlin
This week
That is a database setting. Usually is is only configurable at install time.
Rick
-Original Message-
From: Kathy Morris kathymorris...@aol.com
Date: Thu, 25 Mar 2010 12:09:35
To: arslist@ARSLIST.ORG
Subject: Case Sensitivity in Remedy
Hi,
Is there any way to
/interfaces/default.aspx
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Rick Cook
Sent: Thursday, March 25, 2010 11:16 AM
To: arslist@ARSLIST.ORG
Subject: Re: Case Sensitivity in Remedy
**
That is a database setting. Usually is is only
criticism.
-- Bing
--
*From:* Action Request System discussion list(ARSList) [
mailto:arslist@ARSLIST.ORG arslist@ARSLIST.ORG] *On Behalf Of *Rick Cook
*Sent:* Tuesday, March 23, 2010 7:28 AM
*To:* arslist@ARSLIST.ORG
*Subject:* Re: Service-now.com
** That last
That last link from John shows that Moores was also accused of selling $630M
in his own Peregrine stock before the company's financial house of cards was
exposed, causing the stock to plummet to a few cents. Despite owning over
60% of the company's stock, he denied having any active role in, or
) [mailto:
arsl...@arslist.org] *On Behalf Of *Rick Cook
*Sent:* Tuesday, March 23, 2010 7:28 AM
*To:* arslist@ARSLIST.ORG
*Subject:* Re: Service-now.com
** That last link from John shows that Moores was also accused of selling
$630M in his own Peregrine stock before the company's financial house
The use of the first example you noted in the 7.5 class is dependent on the
use of both the Product Catalog and the CMDB for CI information. Without
it, it just doesn't work, because there will be gaps in the data. With it,
reporting has options in terms of depth and detail, and categorization
I believe so, but that doesn't make it the best situation for all. Some
would prefer not to use Op Cats, or limit their use, for their own reporting
reasons.
For your reporting example, you're assuming QBE, which would be a little
more difficult. However, if you use SQL, you could bypass the
in the app. for what they were intended for, and it gets much
easier to weave a tapestry of information that will satisfy most reporting
requirements and keep the app. relatively easy to use.
Rick
On Fri, Mar 19, 2010 at 8:06 AM, Rick Cook remedyr...@gmail.com wrote:
I believe so, but that doesn't
* it comes in cake form now? *
Rick
-Original Message-
From: John Sundberg john.sundb...@kineticdata.com
Date: Wed, 17 Mar 2010 09:40:49
To: arslist@ARSLIST.ORG
Subject: WWRUG10 confusion
Is WWRUG10 binary -- as in WWRUG 2?
And therefore next year is WWRUG11 == 3?
I wonder if one of the servers you are connected to has a connectivity issue.
Try them one at a time to isolate.
Rick
-Original Message-
From: Pruitt, Christopher (Bank of America Account)
christopher.pru...@hp.com
Date: Tue, 16 Mar 2010 15:06:40
To:
Do NOT repurpose fields in ITSM. You are only starting to see the reasons why
it is a bad idea.
Rick
-Original Message-
From: Robert Fults rfu...@fiu.edu
Date: Fri, 5 Mar 2010 13:24:13
To: arslist@ARSLIST.ORG
Subject: Reusing the Status Reason field
I posted this
I believe that is something you set on the CI. The Change then recognizes that
when the two are related.
Rick
-Original Message-
From: Joe D'Souza jdso...@shyle.net
Date: Fri, 19 Feb 2010 16:53:33
To: arslist@ARSLIST.ORG
Subject: Re: Change Management Blackout Periods
Well, since those are stored as form data, technically, they wouldn't be
customizations, just configuration changes, right?
Rick
On Tue, Feb 16, 2010 at 4:02 PM, Thad K Esser tkes...@regence.com wrote:
**
Hello,
Can anyone tell me what status reasons are available for a Cancelled
problem
16G of what, Kathy? Kittens?
Rick
-Original Message-
From: Kathy Morris kathymorris...@aol.com
Date: Wed, 10 Feb 2010 10:37:19
To: arslist@ARSLIST.ORG
Subject: Server Crash
Hi All,
We have 16G on our Application Server. Our Application Server runs Discovery
1.6.
Seriously, upon what are Management's beliefs based? This seems like an
arbitrary limitation. That being said, there are probably some old discovery
files you could delete to free up some space.
Maybe ask them how much history they want you to store. That way, they can
choose between some
can
explain WHY we need more space to my Management. To me it's quite simple -
16G is ridiculous, but I can't use that for an argument.
-Original Message-
From: Rick Cook remedyr...@gmail.com
To: arslist@ARSLIST.ORG
Sent: Wed, Feb 10, 2010 10:53 am
Subject: Re: Server Crash
to understand that the Discovery server can not keep
history, and run the jobs on a 16G Hard Drive, and 4G of RAM, is obviously
challenging because I am not dealing with realist.
-Original Message-
From: Rick Cook remedyr...@gmail.com
To: arslist@ARSLIST.ORG
Sent: Wed, Feb 10, 2010 11:11 am
not list is the
notifications, but if you created any in the three-way join you can just
migrate them after your done with the below steps.
Rafael
--
*From:* Action Request System discussion list(ARSList) [mailto:
arsl...@arslist.org] *On Behalf Of *Rick Cook
Most of our approval mappings are CI-related, and the CI Name field is a
Read-only one, meaning that it doesn't get exported. How have you dealt
with that, short of creating a character field in which to store the CI Name
on the form itself?
Rick
On Tue, Feb 9, 2010 at 8:21 AM, Rick Cook
Never mind - it uses the CI Instance ID for that. Thanks!
Rick
On Tue, Feb 9, 2010 at 8:47 AM, Rick Cook remedyr...@gmail.com wrote:
Most of our approval mappings are CI-related, and the CI Name field is a
Read-only one, meaning that it doesn't get exported. How have you dealt
We have CM 7.0.3, and are looking to migrate Approval configuration data
from Dev. to Test. We know how to do the core configuration data, but want
to be sure of how the dependencies work and which exact forms the approval
data is stored in, so that we can export/import it onto the new server
Thanks, Gidd. Let's keep a speedy recovery for Herb in our prayers!
Rick
-Original Message-
From: Gidd Calden gcal...@gmail.com
Date: Fri, 5 Feb 2010 08:55:01
To: arslist@ARSLIST.ORG
Subject: OT: RE: Any Updates on Herb Partlow
Jim,
I spoke to Herb this AM. He is
Thad, it would seem to me that just because you reassign an Incident to me
doesn't start my clock for working on it. The status of In Progress would
start the clock for that person, and unless they are one of the few who
actually reads the notification emails, they probably won't be aware of it,
I would say SRM (btw, I would recommend 7.6 over 7.5), and the beginning and
advanced implementation classes for ITSM. If you haven't taken a CMDB
class, substitute that for the second ITSM class. If you have no experience
with ITSM 7+, you will be completely lost without some guidance. That
Yes. Try installing it without the plugins, and then add them in a subsequent
install. Also verify that you have 100% met the prereqs. It is vital with 7.5.
Rick
-Original Message-
From: Kemes, Lisa lisa.ke...@tycoelectronics.com
Date: Wed, 20 Jan 2010 14:22:25
To:
Resolved means that the Reported Outage has been restored to the
satisfaction of the Assignee. Closed means that it has been restored to the
satisfaction of the affected user(s).
Rick
On Wed, Jan 20, 2010 at 4:54 PM, Jase Brandon jasebran...@gmail.com wrote:
** Hello All,
I know this is
We are attempting to use Approval Mappings that begin in the Completed
Status. The approvals display where they should, but won't process due to
apparently not having the back-end data in the AP-ChgSignatureDetail Join
form. It's like the workflow created some of the approvals, but not all of
more calculations than I care to think about.
That being what it iswhat would you do in that situation?
--
*From:* Action Request System discussion list(ARSList) [mailto:
arsl...@arslist.org] *On Behalf Of *Rick Cook
*Sent:* Friday, January 15, 2010 3:55 PM
I knew if we poked the bear long enough, he'd respond and remind us all
that it's still his forest.
Much of what I thought I knew came from a session I was in with a BMC
Consultant some years ago. Thanks for updating and clarifying so much, Doug
- you are appreciated!
On Mon, Jan 18, 2010 at
I would think that one of the larger software-related issues that would
affect the number of concurrent Inserts would be the Index structure. I am
sure you know this, but for the benefit of those who don't, indexes are
meant to help us search on a form more easily. However, above a certain
to be able to handle 60
in 10 seconds?
--
*From:* Action Request System discussion list(ARSList) [mailto:
arsl...@arslist.org] *On Behalf Of *Rick Cook
*Sent:* Friday, January 15, 2010 3:39 PM
*To:* arslist@ARSLIST.ORG
*Subject:* Re: Fast/List Concurrent settings
external systems via
web services and performs more calculations than I care to think about.
That being what it iswhat would you do in that situation?
--
*From:* Action Request System discussion list(ARSList) [mailto:
arsl...@arslist.org] *On Behalf Of *Rick Cook
would you do in that situation?
--
*From:* Action Request System discussion list(ARSList) [mailto:
arsl...@arslist.org] *On Behalf Of *Rick Cook
*Sent:* Friday, January 15, 2010 3:55 PM
*To:* arslist@ARSLIST.ORG
*Subject:* Re: Fast/List Concurrent settings
I have a strange problem where a user with an AR Fixed and Change Floating
license cannot save changes to a Change Request in Draft mode, or move it to
the next stage from the Process Flow Status Bar. User gets ARERR 330 errors
referencing several fields in the Change form that have Public VIEW
If you mean Unrestricted Access, then No. It has access to each
individual company.
Rick
On Thu, Jan 14, 2010 at 6:20 AM, Frank Caruso caruso.fr...@gmail.comwrote:
**
Does the user have General Access permission on the User record?
On Thu, Jan 14, 2010 at 5:16 PM, Rick Cook remedyr
of the permissions are correct.
On Thu, Jan 14, 2010 at 5:24 PM, Rick Cook remedyr...@gmail.com wrote:
** If you mean Unrestricted Access, then No. It has access to each
individual company.
Rick
On Thu, Jan 14, 2010 at 6:20 AM, Frank Caruso caruso.fr...@gmail.comwrote:
**
Does the user
can only be seen\added on the User form. Without it
they cannot do anything.
On Thu, Jan 14, 2010 at 5:36 PM, Rick Cook remedyr...@gmail.com wrote:
** Frank, I don't see anything like that on the People form, nor do I see
how or where to add it, either in the Permission Groups, Support Groups
issue
BTW, this also works in ITSM 7.5.1 properly
Guillaume
From: Action Request System discussion list(ARSList) [arsl...@arslist.org] on
behalf of Rick Cook [remedyr...@gmail.com]
Sent: Monday, January 11, 2010 1:58 PM
To: arslist@ARSLIST.ORG
Subject: CM Process
And this is why I have been a strong proponent of BMC providing us with
detailed release notes, so that we can know what to expect when our bosses
ask us what the effects will be of an upgrade. Some product managers at BMC
get this more than others. This is also a case where not having access to
Well, all I can say is that we're having the same problem. The users have
the right permissions, the Approval Process is configured, the Approval
Mapping references it, but it just doesn't fire. I would love to see a
little help on this, too!
Rick
On Tue, Jan 12, 2010 at 3:47 PM, Martinez,
other steps than I have? Anything else you think I
should check?
Thanks,
Marcelo
*From:* Action Request System discussion list(ARSList) [mailto:
arsl...@arslist.org] *On Behalf Of *Rick Cook
*Sent:* Tuesday, January 12, 2010 5:52 PM
*To:* arslist@ARSLIST.ORG
*Subject:* Re: Close Down
that says that there is a
defect if the change has “latent” timing selected, the close down approval
will not fire.
BMC Knowledge Base article ID: 20006650
*From:* Action Request System discussion list(ARSList) [mailto:
arsl...@arslist.org] *On Behalf Of *Rick Cook
*Sent:* Tuesday
I have CM 7.0.3 P9, and am seeing something that doesn't make sense. So
either it isn't working as designed, or I don't understand the design.
After the Business Approval is processed, the Status is Scheduled. In
either case, the PF Bar should allow the Change User at that point to select
Next
it it works.
Regards,
Chuck Baldi
On Mon, Jan 11, 2010 at 1:58 PM, Rick Cook remedyr...@gmail.com wrote:
** I have CM 7.0.3 P9, and am seeing something that doesn't make sense.
So either it isn't working as designed, or I don't understand the design.
After the Business Approval
Should be able to do it in a day or two. Much of the time is importing the
DSL.
Rick
-Original Message-
From: Remedy Muse remed...@aol.com
Date: Sun, 10 Jan 2010 16:26:07
To: arslist@ARSLIST.ORG
Subject: I want to create a testserver of 7.5. Does anybody know how
of 7.5. Does anybody know how long
it would take?
5.0 to 7.5? Gonna be easy?
-Original Message-
From: Rick Cook remedyr...@gmail.com
To: arslist@ARSLIST.ORG
Sent: Sun, Jan 10, 2010 3:29 pm
Subject: Re: I want to create a testserver of 7.5. Does anybody know how long
it would take
I tend to agree. I recently performed an ARS upgrade for a customer on HD
5.6. We stopped at ARS 7.1 for that reason. I don't KNOW that they won't
work together, but I wasn't interested in finding out the hard way. Also
check to see if any plugins you are using will port over.
I believe the
Yeah, I know how you feel. In previous versions, if (when) there was a problem
with an installer, we could edit the script or so other relatively easy
workaround. But now, we don't have that ability, and the scripts don't give
reliable output on whether they ran successfully or not.
One thing
I was thinking the problem was in the business time workflow. Maybe a Set
fields is putting Date data into a Date/time field.
--Original Message--
From: ARSList2009
Sender: Arslist
To: Arslist
ReplyTo: Arslist
Subject: Re: ARERR 312 - HD 6.0
Sent: Dec 24, 2009 12:09 PM
Hello Claire,
Active links, since the trigger is executed by the user action.
Rick
-Original Message-
From: Martinez, Marcelo A marc...@cpchem.com
Date: Wed, 23 Dec 2009 13:19:22
To: arslist@ARSLIST.ORG
Subject: Re: Job: Permanent - Lead Remedy Developer - Cincinnati, OH
If you had
Developer - Cincinnati, OH
What would be the client type? Unknown?
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org]on Behalf Of Rick Cook
Sent: Wednesday, December 23, 2009 2:23 PM
To: arslist@ARSLIST.ORG
Subject: Re: Job: Permanent
Uh, James, I think William's entire post was about his unsuccessful attempt
to do just that. If you could offer some more specific information, that
would probably be appreciated.
Rick
On Mon, Dec 21, 2009 at 7:54 AM, jham36 jha...@gmail.com wrote:
You need to download the DataManagement tool
Gee, my answer, based on the sender's email address, was going to be These
aren't the guides you're looking for. Yours is (as always) much better!
Rick
On Fri, Dec 18, 2009 at 2:09 PM, Mueller, Doug doug_muel...@bmc.com wrote:
**
Chike,
Yes, it has been 6 weeks since you posted. Not a
People have been using Remedy on Blackberry and Palm devices for years.
Aeroprise, MobileReach, and a slew of other companies have written apps and
plugins to do just that. If you are trying to do it without one of those
apps, you could size down a view of a form and view it on any device that
Tim, I worked with MS to get the current connector working last year. It is a
small ARS import - just a few forms and some Filters. They are gearing up to
port SCOM to 7.5 in early 2010, and are very aware of the need for this ASAP.
Rick
-Original Message-
From: Tim
Hmmm...I just tried that with both my Ethernet and Wireless card MAC
addresses, and BOTH times I put in the ensuing license key, I got an ARWARN
469 saying that the key wasn't valid for this server. After bouncing the
service, it still shows that I am running unlicensed.
Rick
On Fri, Dec 11,
The way I heard it done was to set up the DLs in your Mail System (I.e.
Outlook). Then you send one email from Remedy, and the Outlook server does the
work of sending 100 emails rather than your Remedy mail server.
Rick
-Original Message-
From: Pierson, Shawn
Good thought, Mark. I have seen numerous documentation bugs in that area, so
don't take the listed syntax as gospel.
Rick
-Original Message-
From: Brittain, Mark mbritt...@navisite.com
Date: Thu, 10 Dec 2009 15:24:05
To: arslist@ARSLIST.ORG
Subject: Re: Add-Attachment
Don't forget to factor in the time constraints against switching license types
too often.
Rick
-Original Message-
From: Charles Baldi charles.ba...@gmail.com
Date: Mon, 7 Dec 2009 21:41:24
To: arslist@ARSLIST.ORG
Subject: Re: ITSM automatic swap of fixed/floating
Barb, from an architectural level, 7.5 and 7.6 are almost identical, so the
processes should work with either one. Perhaps this is one of those places
where we need to tweak the SHARE:Application_Properties values to trick AR
System into thinking it has something it doesn't?
Rick
On Mon, Nov
I wrote up a document on how to do this years ago, but as has been said, it
was just ONE right way of doing it, not necessary THE right way. You should
do what fits your business and technical needs. As long as it makes sense
to you and whoever follows you, and does not make upgrades harder than
] *On Behalf Of *Rick Cook
*Sent:* Friday, November 20, 2009 9:50 AM
*To:* arslist@ARSLIST.ORG
*Subject:* Re: Validating Remedy Passwords
**
Thanks, Dave. I do have it working now, in an Active Link, using field
102. If I use an unencrypted field (i.e. NOT 102), does the API do the
encryption
I wouldn't worry about MSM in the short term - it will be positioned to
compete against the SMB market (i.e. Magic, TrackIt, etc.) for at least the
first couple of years while they sort things out. And I don't think it's
near initial release yet.
Rick
-Original Message-
From: Action
on a never
version)
--
Jarl
2009/11/19 Rick Cook remedyr...@gmail.com:
**
I have a process in which I want the user to enter their Remedy password
to
validate their participation. A dialog pops up, the user enters their
password in it and clicks OK, and if the password matches
I have a process in which I want the user to enter their Remedy password to
validate their participation. A dialog pops up, the user enters their
password in it and clicks OK, and if the password matches that in
CTM:People, it goes forward. If not, the dialog stays open until they get it
right or
PM, Jarl Grøneng jarl.gron...@gmail.comwrote:
There is no problem running filter on submit on a display-only form.
(You may also combine this with the service action if your on a never
version)
--
Jarl
2009/11/19 Rick Cook remedyr...@gmail.com:
**
I have a process in which I want
...)
--
Jarl
2009/11/19 Rick Cook remedyr...@gmail.com:
** I'm not firing it on Submit, though, Jarl. I am firing it on Return,
which is exclusively an Active Link action. I could piggyback a Submit
action onto that, but I don't see how that would make any difference.
BTW, I am using ARS 7.0.1
IT Prophets is the best one I know.
Rick
-Original Message-
From: Jamahowal Pinitubel jamaho...@hotmail.com
Date: Wed, 18 Nov 2009 16:01:00
To: arslist@ARSLIST.ORG
Subject: Remedy Consulting Company in Atlanta
Hi there,
Does anyone know of a company that has Remedy
Well, we are at the opening session now. Joel is doing introductions.
--Original Message--
From: Grooms, Frederick W
Sender: Arslist
To: Arslist
ReplyTo: Arslist
Subject: Re: WWRUG 2009
Sent: Nov 10, 2009 7:32 AM
But for some of us Twitter is blocked
-Original Message-
From:
It is totally on the DB, Kali.
Rick
-Original Message-
From: Kali Obsum kali.ob...@macquarie.com
Date: Mon, 9 Nov 2009 10:07:03
To: arslist@ARSLIST.ORG
Subject: Case Sensitivity of ARS 7.5
Hi,
Where does the case sensitivity of Remedy depend? Is it built-in on the
Lyle, my take on that is that Remedy is trying to be DB agnostic. Rather than
compete with how each DB processes SQL, or trying to anticipate how a receiver
of an API call might do so, they just kept it simple.
Rick
-Original Message-
From: Lyle Taylor tayl...@ldschurch.org
Nancy, are you looking for someone to do business analysis, data
administration, or installation and setup? A BA would only be appropriate
for the first one.
Rick Cook
On Mon, Oct 26, 2009 at 2:56 PM, Krupp, Nancy nkr...@comsys.com wrote:
**
QUESTION: What's out there for a Remedy Business
, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing IT Center
http://itsm.unt.edu/
*From:* Action Request System discussion list(ARSList) [mailto:
arsl...@arslist.org] *On Behalf Of *Rick Cook
*Sent:* Wednesday, August 26, 2009 1:17 PM
*To:* arslist@ARSLIST.ORG
Awesome, John!
For those who haven't seen this app, it is well worth looking at. Adds some
very helpful functionality to ITSM.
Rick
-Original Message-
From: John Sundberg john.sundb...@kineticdata.com
Date: Wed, 14 Oct 2009 14:21:11
To: arslist@ARSLIST.ORG
Subject:
I don't see how that would work, since all of the CMDB forms reside in the AR
Server DB.
Rick
-Original Message-
From: Mark Lev mark@rightstarsystems.com
Date: Wed, 14 Oct 2009 17:37:41
To: arslist@ARSLIST.ORG
Subject: ARS/CMDB Install on 2 servers?
Someone asked
That is really the biggest problem that discovery uncovers: how incomplete the
necessary data is. Most of the project time is cleaning that up so that the
results mean something.
Rick
-Original Message-
From: Lyle Taylor tayl...@ldschurch.org
Date: Mon, 12 Oct 2009
Lyle,
With which browsers did you test this?
Rick
-Original Message-
From: Lyle Taylor tayl...@ldschurch.org
Date: Mon, 12 Oct 2009 12:45:38
To: arslist@ARSLIST.ORG
Subject: Re: End of Life for BMC(R) Remedy(R) User (Windows-based client)
Quote
THIS IS NOT TRUE. The
@ARSLIST.ORG
Subject: Re: End of Life for BMC(R) Remedy(R) User (Windows-based client)
I'm on IE 7 now and saw pretty much the same thing with IE 6.
Lyle
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Rick Cook
Sent: Monday, October 12, 2009 12:49 PM
Richard,
Let me see if I can fill in the gaps for you. The timeout is the amount of
time that a user will keep a floating license without performing any
activity. If the user is active, the timeout period is reset at each action
that refreshes it (that depends on the version). If the user
Perhaps if the emails were being used to create incidents. Maybe he did that to
avoid modifying the OOB Remedy forms.
Rick
-Original Message-
From: Duncan McFarlane cmpge...@yahoo.ca
Date: Thu, 8 Oct 2009 21:54:04
To: arslist@ARSLIST.ORG
Subject: Email Forms?
Does
There is also the issue of mid-tier load balancing stickiness, which, to
my knowledge, has not yet been resolved.
Rick
On Fri, Oct 2, 2009 at 9:53 AM, LJ Longwing lj.longw...@gmail.com wrote:
They've been saying it for at least a yearwe knew it was comingso
the timeline is 8.0 comes
Claire, are you sure you're looking at the same table in User that you're
modifying in Admin? Remember that there are a few different ones that are
stacked in HD 6.
Rick
On Wed, Sep 30, 2009 at 8:49 AM, Sanford, Claire
claire.sanf...@memorialhermann.org wrote:
I am running Helpdesk 6.0 and
and it populates it, but instead of just the one
region selected, it pulls the entire set of open tickets.
--
*From:* Action Request System discussion list(ARSList) [mailto:
arsl...@arslist.org] *On Behalf Of *Rick Cook
*Sent:* Wednesday, September 30, 2009 10:53 AM
Um, no, Mark. We aren't even getting the base AR System service to do the
initial startup during its installation. Returns a Service-specific error
1064. Support has hd us run all kinds of diagnostics on it, the install .exe
checks out, etc. I have searched every source of information I can
I am currently unable to even install 7.1 on this environment. I have had no
problems installing on MS Virtual Machines, or on older versions of VM. I can't
even get the service to start up.
I am all the way up to BMC's Resolution team, and as yet am no closer to it
working than I was my
In my first attempt
On Sep 18, 2009, at 9:06 AM, Rick Cook wrote:
Um, no, Mark. We aren't even getting the base AR System service to do the
initial startup during its installation. Returns a Service-specific error
1064. Support has hd us run all kinds of diagnostics on it, the install
Howard, this looks like it's expected behavior. It doesn't sound like the
Block ID setting is what you really need. I did some extensive testing of
this when I first implemented 7.1, and found, through actual experience and
discussions with engineers and support personnel, that the only
Well, I just saw a video of one killing a scorpion, so I think it may be
best that way...
Rick
On Wed, Sep 16, 2009 at 1:14 PM, Warren Baltimore warrenbaltim...@gmail.com
wrote:
** I don't even want to know what a camel spider is
I hate spiders.
On Wed, Sep 16, 2009 at 4:03 PM,
Those are the myths. Unfortunately, the facts aren't much less scary.
Rick
-Original Message-
From: Meyer, Jennifer L jennifer.me...@its.nc.gov
Date: Wed, 16 Sep 2009 16:33:10
To: arslist@ARSLIST.ORG
Subject: Re: INCREASED COMPENSATION-Remedy Engineer/Admin for IRAQ
Are you sure that going straight from 6.3 to 7.5 is allowed?
Rick
-Original Message-
From: Miguel Suarez Gomez msuarezgo...@gmail.com
Date: Mon, 7 Sep 2009 22:57:34
To: arslist@ARSLIST.ORG
Subject: Re: Upgrading ARS 6.3 to 7.5 failed
I've got more info about the
You have to set the owner and user of the templates appropriately. It doesn't
happen by default, unfortunately.
Rick
-Original Message-
From: Shane Buchholz sha...@samhealth.org
Date: Wed, 2 Sep 2009 10:50:37
To: arslist@ARSLIST.ORG
Subject: ITSM 7 Incident Templates
For now, I would recommend putting a Filter in place that will detect a single
space and replace it with some default text. That will buy you some time.
Rick
-Original Message-
From: Meenakshinathan kmnat...@gmail.com
Date: Mon, 31 Aug 2009 07:57:58
To:
The best help I can give you is to tell you to do these things:
1) Familiarize yourself with the Remedy documentation. There is an entire
book (all are in .pdf format) just documenting the Remedy Error messages.
Everything a new person could do with AR System is pretty much documented in
the
: 7.1.0 P7 Install problems
Check the amount of memory that you have allocated in your VM..
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Rick Cook
Sent: Tuesday, August 25, 2009 6:13 PM
To: arslist@ARSLIST.ORG
Subject: 7.1.0 P7 Install problems
Just to eliminate that as a potential issue, we did bump up the RAM to 3
GB. Still the same problem. Windows error 1064.
Rick
On Wed, Aug 26, 2009 at 6:54 AM, Rick Cook remedyr...@gmail.com wrote:
** 2 GB. AR System should at least install with that, since there is
nothing else but the OS
discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Rick Cook
Sent: Wednesday, August 26, 2009 11:26 AM
To: arslist@ARSLIST.ORG
Subject: Re: 7.1.0 P7 Install problems
** Just to eliminate that as a potential issue, we did bump up the RAM to 3 GB.
Still the same problem. Windows error
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