triggered..
Joe
-Original Message-
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED]
Behalf Of Roger Justice
Sent: Wednesday, April 25, 2007 7:46 PM
To: arslist@ARSLIST.ORG
Subject: Re: Assignment configurations for ITSM 7.0
**
Can you be more specific
If you open the Service Request form search all service requests and see in
process in the request ID go to the Change/Incident data tab abd you will see
in app event status an error. By reviewing the error you should see that the
Incident/Change could not be created. If Auto Assignment is not
Through the WEB client with SSO installed you could do this.
-Original Message-
From: [EMAIL PROTECTED]
To: arslist@ARSLIST.ORG
Sent: Thu, 26 Apr 2007 8:32 AM
Subject: Possible to jump into Remedy User Application from outside ?
I use a list generator with a possibibilty to make
this error no groups found
in
automated routing when I think I have set the groups and their skills for
these test cases I am working on..
Joe
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] Behalf Of Roger Justice
Sent: Thursday
In the Group form the long group name stores the full name and it is editiable.
My suggestion would be to create a new group and capture the Active Link and
Filter logs to determine every where the group data is stored. The worst case
is a lot of manual entry best case is you will determine a
review the menu qualification it sounds to me that the status is not part of
the qualification.
-Original Message-
From: [EMAIL PROTECTED]
To: arslist@ARSLIST.ORG
Sent: Wed, 25 Apr 2007 2:15 PM
Subject: Removing an item from a menu
**
I am asking this question on behalf of our
Can you be more specific as to what problems you are ecountering.
-Original Message-
From: [EMAIL PROTECTED]
To: arslist@ARSLIST.ORG
Sent: Wed, 25 Apr 2007 6:44 PM
Subject: Assignment configurations for ITSM 7.0
Has anyone had issues having assignments in ITSM 7.0 to work? I am sure I
The user relationship is held on AST:AssetPeople form. I have not seen a
document with the details you are looking for that contains the relationship
forms.
-Original Message-
From: [EMAIL PROTECTED]
To: arslist@ARSLIST.ORG
Sent: Tue, 24 Apr 2007 8:18 AM
Subject: Re: Database
I did not see and Canned reports on mean time to repair.
There is a Change report for Change Approvals by Approval Status.
-Original Message-
From: [EMAIL PROTECTED]
To: arslist@ARSLIST.ORG
Sent: Tue, 24 Apr 2007 4:18 PM
Subject: OTB canned reports with ITSM...
Are there any out of
Yes I have done table loops with a filter and yes you have to do a refresh
table as part of the work flow.
Roger
-Original Message-
From: [EMAIL PROTECTED]
To: arslist@ARSLIST.ORG
Sent: Mon, 23 Apr 2007 12:29 PM
Subject: Table Looping in a filter
Hi listers,
I am trying to loop
I have either hidden them or if needed removed them from the view. If the
customer decides the buy them in the future bringing them back will be easy.
Roger
-Original Message-
From: [EMAIL PROTECTED]
To: arslist@ARSLIST.ORG
Sent: Mon, 23 Apr 2007 7:23 PM
Subject: OTB Flashboards on
You have to select at least one person and give them the role of Change
Manager.
** See what's free at http://www.aol.com.
___
UNSUBSCRIBE or access ARSlist Archives at
I went into the Company form and Deleted the My Company entry. It cleared
out all of the child entries for Organization and did not cause any problems.
My
client has been live for 3 weeks.
Roger
** See what's free at http://www.aol.com.
I did not rename it due to the additional organization and site listed below
it and the potential of problems. I have never used any OOTB data and this
qualifies as demonstration data to me. I also deleted all of the operational
and Product categorizations.
In ITSM 7 there is a new Vendor form that seaches across Incident, Problem,
Task and Change. The SHR:ConsolidatedList form was the previous way to do this
however you would have a very large file since all entries will be listed.
Maybe 2 view forms one for each table and then a join.
The Active Link logging is to see how development has modified the workflow to
create a new incident and then use this knowledge to your advantage. The
Incident ID comes from a new form and you will need to create a new entry in
that form to get the incident ID to populate into the Incident
Turn off the email engine and change it to manual. We need to get Support to
officially post to install the email engine last since they have known since I
had this problem in December that it is a problem.
-Original Message-
From: [EMAIL PROTECTED]
To: arslist@ARSLIST.ORG
Sent: Wed,
One way BMC promotes is for customers to work with BMC partners that have a
certified support group I know that EMS and Column have this capability. The
Partner is to work level 1 issues and use their knowledge and the Knowledge
Base to close the issue. If it needs to go to level 2 they then
Go into the Application Administration Console Custom Configuration tab
Foundation Configure Application Assignment. By creating an entry for Incident
to be assigned to a group the No groups found will be fixed. There is a new
form that holds the Incident ID and if you manually create a new
The field you are looking for is still there it is now called Requestor ID and
the workflow already there populates it. In the Admin tool select from the pull
downs Form then current view then Fields in view. On the left side of the
dialog select the Requestor field from the list of fields not
Division,
University of North Carolina at Wilmington
601 South College Rd.
Wilmington, NC 28403-5908
Phone: 910-962-7356
Fax: 910-962-4067
Email: [EMAIL PROTECTED]
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED]
On Behalf Of Roger Justice
Sent: Monday, April
Fax: 910-962-4067
Email: [EMAIL PROTECTED]
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED]
On Behalf Of Roger Justice
Sent: Monday, April 16, 2007 5:27 PM
To: arslist@ARSLIST.ORG
Subject: Re: Login Id field in Incident Management - Requestor ID ?
**
Requestor
I would suggest that you first capture both Active Link and Filter logs using
the OOTB workflow to see where the ID field is verified. The work I have done
so far validates the Company, Site and Person on save. Personally I do not see
a why you could not have the 25,000 entries in the people
It may be that oter forms are having entries created. I would suggest that you
use the standard configuration method which is to add new uers through the
People form. If the problem still occurs you will need to do AL filter and
possibly SQL logging.
-Original Message-
From: [EMAIL
The email engine will cause problems with the install unless you either
install it last or turn it off and make it manual. When the install software
tries to restart the AR server since the email engine is trying to be started
also the install software does not get the confirmation that the
We have WIN2003 Server and MS SQL 2005 I do not know the patch levels. The
DSL install with Incident took about 2 hours. I had everything installed within
4 hours.
** See what's free at http://www.aol.com.
Do not set up the Outgoing mailbox and no email will be sent.
-Original Message-
From: [EMAIL PROTECTED]
To: arslist@ARSLIST.ORG
Sent: Wed, 4 Apr 2007 11:28 AM
Subject: When do Arsystem Email Messages get created?
Hi Everyone,
We have a test server (ARS 7.01 patch 1, Red-Hat Linux).
The Product categorization are still what they were in that it is:
Tier 1 Hardware
Tier 2 Computer
Tier 3 Laptop
This should reduce your headaches.
-Original Message-
From: [EMAIL PROTECTED]
To: arslist@ARSLIST.ORG
Sent: Wed, 4 Apr 2007 5:03 PM
Subject: Operational
That can be done with an escalation.
-Original Message-
From: [EMAIL PROTECTED]
To: arslist@ARSLIST.ORG
Sent: Tue, 3 Apr 2007 2:05 PM
Subject: Execute active link or filter of specific time of the day
Can anyone help me create an active link or filter to execute after 6pm...
Basically
It was included in an Incident Management Patch. I have been working with it
for a couple of months and it includes everything you have listed.
-Original Message-
From: [EMAIL PROTECTED]
To: arslist@ARSLIST.ORG
Sent: Tue, 3 Apr 2007 2:52 PM
Subject: Incident Management 7.x Tasking
I have found the new categorizations easier to work with for 2 reasons.
1. The client I am working with was able to understand the reversal of the
tiers to provide tier one as the action word. They also appreciate not being
required to enter all 3 tiers. The now have 12 Categorizations for the
I agree that the Templates are limited and will not provide you the ability to
add a task to the Incident. I thought you were asking if you could create Task
templates for Incidents.
-Original Message-
From: [EMAIL PROTECTED]
To: arslist@ARSLIST.ORG
Sent: Tue, 3 Apr 2007 4:21 PM
There was an integration sold by third party developers that linked CM Tasks
with MS Project. You may need to review BMC WEB site for further details.
-Original Message-
From: [EMAIL PROTECTED]
To: arslist@ARSLIST.ORG
Sent: Thu, 29 Mar 2007 1:30 AM
Subject: Change Management and
You can use a filter to push the data however you will need to determine which
AST form the data goes to. Do you have a field with the type of asset such as
Computer, Monitor.. if you do you can create a filter guide and multiple
filters to get the data into the right form.
-Original
The recommendation is the opposite in that the newer User tool will work with
the older version and the older User tool may not work with the newer server.
-Original Message-
From: [EMAIL PROTECTED]
To: arslist@ARSLIST.ORG
Sent: Thu, 22 Mar 2007 9:24 AM
Subject: 5.1.2 User Tool Against
There are 2 places that a New Company can be created from the Application
Administration Console, the Standard Configuration allows an Operating Company
and Customer to be created. All other types of companies are able to be created
from the Custom Configuration. The Category appears to be a
This has been posted multiple times and BMC will support the Version 7 client
in Vista.
-Original Message-
From: [EMAIL PROTECTED]
To: arslist@ARSLIST.ORG
Sent: Tue, 20 Mar 2007 10:54 AM
Subject: Vista Supported?
Can anyone tell me if Remedy supports the use of Vista for the ARS user
We have a client that bought BDNA to do discovery and build the BDNA CMDB
then we will transfer the knowledge to the Remedy CMDB. The driving factor for
the client was that the BDNA product does not require loading an agent on the
system that is being discovered.
Roger
After you have created the new company go to the Custom Configuration tab,
select Organizational Structures then select Sites and do a search of Sites.
Find the Site you want and go to the Company Relationship tab. You can now add
multiple companies to one site.
-Original Message-
I did an import of Opt cat and found a problem with how it was related to
Global mapping. I have listed below what I found. I would suggest you look for
similar filters for the prod cat and also modify them to fire on merge.
Import Operational CTI:
When you import Operational CTIs there are
There are 2 ways to determine.
1. Check the install log to see if it completed.
2. Open the User tool and walk through all of the CMDB workflow from the Home
Page to be sure nothing fails.
-Original Message-
From: [EMAIL PROTECTED]
To: arslist@ARSLIST.ORG
Sent: Wed, 14 Mar 2007
saying Successfully Installed!
Instead it tried to restart, then couldn't because it couldn't
find a library. This was probably because of a bad library
path, which shouldn't have affected the installation.
Roger Justice suggested Open the User tool and walk through
all of the CMDB workflow from
It is not one message it is one for each group member. You could capture the
first message and the email however what do you do if this person is in
multiple groups. You will have to turn off the existing notification emails and
write new workflow to populate a new field that will have the
Use the resolved date as part of the qualification Resolved Date TIMESTAMP +
(3600 * 24 * 5)
-Original Message-
From: [EMAIL PROTECTED]
To: arslist@ARSLIST.ORG
Sent: Wed, 14 Mar 2007 3:50 PM
Subject: Table Field Qualification
I am attempting to add a table field to our Home
I have seen issues with attaching a menu in CMDB 1.1 it works properly in 2.x.
-Original Message-
From: [EMAIL PROTECTED]
To: arslist@ARSLIST.ORG
Sent: Tue, 13 Mar 2007 10:47 AM
Subject: Re: CMDB - Class Manager
Claire,
To do this, I had to attach a $NULL$ menu directly to the BMC
I am working with a client that has remote offices that are using TrackIT. I
wanted to find if any of the List has transferred data from TrackIT to Remedy.
Any knowledge is much appreciated.
Roger
AOL now offers free
one is SQL. Especially if you're moving from the
Access tables, be sure to allot plenty of time for data cleanup prior to import.
Rick
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED]
On Behalf Of Roger Justice
Sent: Tuesday, March 13, 2007 11:27 AM
To: arslist
Go into the Base Element form and see if it is listed and look at the
datasetid. The Computersystem is looking for BMC.ASSET in this field.
Roger
BRBRBR**BR AOL now offers free
email to everyone. Find out more about what's free from AOL at
I checked with an accountant. If you do not receive a 1099 you are oblagated to
still include at a minimu an estimate of the amount you were paid on your
taxes. If you do get a 1099 later and the amount is different you will then
have to submit an amended tax return indicating the difference.
The quotes will cause what you are seeing.
-Original Message-
From: [EMAIL PROTECTED]
To: arslist@ARSLIST.ORG
Sent: Thu, 8 Mar 2007 7:48 AM
Subject: Date Field default value
Hi List,
I am using Date field on a form and setting the default value as Current System
Date ($DATE$) to
The application license details are held on the User form on versions prior to
7 they are held in ITSM 7 on a new form CTM:People Permissions Groups. In both
cases by knowing the people logged in you could query the application licenses
that have been assigned to them and determine a number.
The easiest way is to have the user press enter after entering the number that
you can drive an Active link with that would set the focus on the next field.
-Original Message-
From: [EMAIL PROTECTED]
To: arslist@ARSLIST.ORG
Sent: Thu, 8 Mar 2007 12:17 PM
Subject: Automatically Tab -
If you are moving to Version 7 I found that it was easier to recreate due to
new features.
-Original Message-
From: [EMAIL PROTECTED]
To: arslist@ARSLIST.ORG
Sent: Wed, 7 Mar 2007 9:35 AM
Subject: EIE Data Exchange
Hi,
Is there any way I can export data exchange definitions (the
You are right the data can be exported to ARX format. However since version 7
has new features and functions a re-create is better. Also is all of the data
being transferred?
-Original Message-
From: [EMAIL PROTECTED]
To: arslist@ARSLIST.ORG
Sent: Wed, 7 Mar 2007 11:34 AM
Subject: Re:
It is a manual data entry by the assignee into a new form that you can do
reporting for who worked on an Incident and the Incidents you worked on.
-Original Message-
From: [EMAIL PROTECTED]
To: arslist@ARSLIST.ORG
Sent: Wed, 7 Mar 2007 1:07 PM
Subject: ITSM 7.X Incident - Time Spent
When you install another application such as Incident there is a check box that
allows you to install the DSL.
-Original Message-
From: [EMAIL PROTECTED]
To: arslist@ARSLIST.ORG
Sent: Tue, 6 Mar 2007 11:32 AM
Subject: Definitive Software Library 7.0
**
Windows 2003 server
ARSystem
You will need to use STRSTR to determine where the comma is and then use substr
0, STRSTR value to parse out the first field. Next you will ne to use the comma
values to do a new substr to remove that entry. continue until STRSTR reports
back a zero.
-Original Message-
From: [EMAIL
Aeroprise and Mobile Reach are 2 that have applications for this type of need.
-Original Message-
From: [EMAIL PROTECTED]
To: arslist@ARSLIST.ORG
Sent: Thu, 1 Mar 2007 10:38 AM
Subject: Bar-code reader/scanner integration with Remedy application?
Greetings.
One of my users has asked
I got the SHR:SchemaNames from BMC Support and imported them.
-Original Message-
From: [EMAIL PROTECTED]
To: arslist@ARSLIST.ORG
Sent: Wed, 28 Feb 2007 1:29 AM
Subject: FW: Asset Manager Problem
**
HI Roger ,
I’m using 6.3 , my question there is anyway to get back this records ,
I have over 800 entries in ITSM 7. I encountered a similar problem when I was
adding a new field to a class and it already existed on another CI. When I
deleted the field and cleaned up the metadata entries some of the
SHR:SchemaNames had also been deleted. I got the original list from Support.
Support has specifically stated that WUT 7.0X will be the only supported
version for Vista.
-Original Message-
From: [EMAIL PROTECTED]
To: arslist@ARSLIST.ORG
Sent: Tue, 27 Feb 2007 1:48 PM
Subject: Help with Windows Vista
Hi dear Listers
We need install ar system user tool 6.3 in
The problem I encountered was directly related to the install restarting the
ARS Service which then attempts to restart the email service and the install
not seeing the service start. We have done a couple of other ITSM 7 installs
and by installing the email engine last the hang ups did not
version of Helpdesk.
Roger Justice wrote:
**
The new user licenses are specific to Incident and Problem.
-Original Message-
From: [EMAIL PROTECTED]
To: arslist@ARSLIST.ORG
Sent: Tue, 27 Feb 2007 1:57 PM
Subject: License Question: Helpdesk vs ServiceDesk
Will service desk
Here are the list of ARPlugin from my AR.cfg for you to review.
Plugin: C:\Program Files\AR System Applications\omfnrmd02\BMC Remedy Incident
Management\bin\caieventcmd.dll
Plugin: C:\Program Files\AR System Applications\omfnrmd02\BMC Remedy Incident
Management\bin\ardbcQuery.dll
Yes I did the same thing. Since the addresses are different the site names
needed to be different. The client did not have any issues with this.
BRBRBR**BR AOL now offers free
email to everyone. Find out more about what's free from AOL at
I reported this to Support 3 weeks ago. They are still working with
development to determine what is causing the error
BRBRBR**BR AOL now offers free
email to everyone. Find out more about what's free from AOL at
http://www.aol.com.
I have done some testing and have determined that the design is for the users
to not create or review their Incidents they only see the Service Request in
the Requester Console. Of course this eliminates the ability to modify their
own tickets. If you add workflow to add the Users login to
There are 2 entries for Incident and I assume there are 2 entries for
Change. The Incident entries are Request ID and Incident Number. On the
notifications both are now listed in the URL.
Roger
___
UNSUBSCRIBE or
I have implemented Asset 6 and am in the process of implementing Asset 7. If
your company wants a strong Asset Managemnt application with the ability to
bring in data from multiple resources and use the CMDB Reconciliation Engine to
compare and update the data is very useful. The extras in
I would recommend a new ITSM 7 install and then re-create workflow where needed
by either doing def file exports and imports or creating new on 7. I am
presently doing a 5.5 to 7 and it has been easy so far.
-Original Message-
From: [EMAIL PROTECTED]
To: arslist@ARSLIST.ORG
Sent: Wed,
You need to see if the Tomcat application is available to check the
configuration. If it is look on the Java tab and make sure you have entries in
the initial memory pool and the maximum memory pool.
-Original Message-
From: [EMAIL PROTECTED]
To: arslist@ARSLIST.ORG
Sent: Tue, 6 Feb
You have to pick the last item on the menus to be the default.
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the
Answers Are
Since they have added the Product Categorization they assume this will give
the users the details they need. I do agree that the Class Name would be useful.
-Original Message-
From: [EMAIL PROTECTED]
To: arslist@ARSLIST.ORG
Sent: Wed, 31 Jan 2007 11:33 AM
Subject: Anyone using Asset
I have done a 5.1.2 Export to both csv and arx a 7.0.01 Import no problems.
-Original Message-
From: [EMAIL PROTECTED]
To: arslist@ARSLIST.ORG
Sent: Thu, 1 Feb 2007 5:21 PM
Subject: Re: Exporting from ARUser 7.0.01 P1 and Importing with 6.3 P20
I found that, too, as well as a bug
Application?
**
I know what they did, Roger. I'm just not sure why it's taking so long for
them to tell us how to do the conversion/mapping.
Rick
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED]
On Behalf Of Roger Justice
Sent: Monday, January 29, 2007 3:57 PM
It is simpler than that if you want to do automated relationships. If you have
the user login for each asset you can create the workflow needed to populate
the AST:AssetPeople with the data needed to create a new related user. Please
review the data held on the AST:AssetPeople form and I think
I am doing an integration with LANDesk to CMDB 2.0.01 and will be relating the
components to the main asset Computer System by creating new workflow to use a
field in LANDesk, Computer IDN that is referenced on the component tables in
LANDesk. I did have to create new filters to create the
It is indicating that an Asset is being modified when you are closing the
ticket. First question do you have Asset Management?
-Original Message-
From: [EMAIL PROTECTED]
To: arslist@ARSLIST.ORG
Sent: Thu, 25 Jan 2007 9:28 AM
Subject: Application is not licensed
**
Hi to all,
SHARE:Application Properties is the form that holds the details. In the server
you can look at server information however they no longer show the patch
version they now show a date.
-Original Message-
From: [EMAIL PROTECTED]
To: arslist@ARSLIST.ORG
Sent: Thu, 25 Jan 2007 4:36 PM
The new naming convention is Service Desk that includes Incident and Problem
Management. This is the direct replacement to Helpdesk.
-Original Message-
From: [EMAIL PROTECTED]
To: arslist@ARSLIST.ORG
Sent: Wed, 24 Jan 2007 9:11 AM
Subject: Remedy Helpdesk and ARS 7
Is anyone
There are 2 questions:
1. Upgrade CMDB 1.1 to 2.X with existing ITSM 6.x
2. CMDB new install with ITSM 6.X
A lot of information has been passed through the list the only problem is BMC
has not officially released the patch needed to do either of the above.
-Original Message-
From:
that it is not officially supported? I have already
installed CMDB 2. Now I need to install HD 6.0
From: Roger Justice [EMAIL PROTECTED]
Reply-To: arslist@ARSLIST.ORG
To: arslist@ARSLIST.ORG
Subject: Re: CMDB 2.01 supported with Helpdesk 6.0 Application?
Date: Wed, 24 Jan 2007 09:50:03 -0500
There are fields already there to capture time spent. You would then need to
determine the criteria for actually charging the customer and either create a
new Crystal Report or a search and export to a csv file.
-Original Message-
From: [EMAIL PROTECTED]
To: arslist@ARSLIST.ORG
By implementing SSL as part of AREA LDAP your passwords are encrypted.
-Original Message-
From: [EMAIL PROTECTED]
To: arslist@ARSLIST.ORG
Sent: Fri, 19 Jan 2007 9:54 AM
Subject: Windows Cross Ref Blank Password feature - how does it work?
I would like to try and gain an
The potential of going to ITSM 7 throws a big problem at them since Tier 1 is
now the action and it is neccessary to review all of your CTIs to meet the new
structure.
-Original Message-
From: [EMAIL PROTECTED]
To: arslist@ARSLIST.ORG
Sent: Thu, 18 Jan 2007 10:40 AM
Subject: Re: How
In 6.0 a Ticket can be saved without a group being assigned. In ITSM 7 at least
one group must be set up in the assignment engine to allow Incidents to be
saved additionally you will have more fields available to describe the
qualification. There is now also the ability to assign an Owner. THe
EIE with either SQL Server or Oracle Link will give you the ability to build
your own integration. Since you said Asset 6 you may need to go to CMDB 20 to
use the latest version that works with CMDB.
-Original Message-
From: [EMAIL PROTECTED]
To: arslist@ARSLIST.ORG
Sent: Wed, 17
I am not doing retail however I will be adding facilities including funiture
and have decided to use the Equipment as the location in the CMDB to extend the
CDM. All of the input I have received is to either put everything new in one
area or as you may need for POS it may fit under Computer
Create a new form that will hold the historical data and then do an import of
the old tickets. I am in the process of upgrading a client from 5.5 ITSM and we
have created a new install of 7 and transferring/creating the customizations.
Also in reviewing new capabilities we have found some of
The assignment engine allows manual assignment so that what you want can be
done. If the assigned to group is null then the assignment engine will either
use the parameters given to assign it or the user saving the ticket will be
given an error message to assign the ticket manually.
manually know if the group they're choosing is Tier 1, Tier 2...or
do they?
On Thu, 11 Jan 2007 10:49:17 -0500, Roger Justice [EMAIL PROTECTED] wrote:
The assignment engine allows manual assignment so that what you want can
be done. If the assigned to group is null then the assignment engine
(not enough coffee today?), the flags for Support Group
Role don't have any functionality tied to them - it's just an informational
field (sadly, one that only exists on a data admin page)?
On Thu, 11 Jan 2007 11:26:51 -0500, Roger Justice [EMAIL PROTECTED] wrote:
Unless you add another field
Why not a Change Request with 3 tasks that are dependent so that the first task
must be completed prior to the next task starting.
-Original Message-
From: [EMAIL PROTECTED]
To: arslist@ARSLIST.ORG
Sent: Tue, 9 Jan 2007 8:47 PM
Subject: Change Requests for Dev/QA and Production
**
There is also a Patch 002 that you should apply.
-Original Message-
From: [EMAIL PROTECTED]
To: arslist@ARSLIST.ORG
Sent: Wed, 10 Jan 2007 8:32 AM
Subject: Re: CMDB cannot upgrade from previous version
Rick,
I am in the process of downloading BMC Atrium CMDB Installer
2.0.01
We are using the Tomcat JSP engine included on a Windows 2003 IIS6 server
200+submitters, 60 users.
-Original Message-
From: [EMAIL PROTECTED]
To: arslist@ARSLIST.ORG
Sent: Wed, 10 Jan 2007 10:08 AM
Subject: Midtier 7.0.1 on IIS 6.0
Hi All,
Can anybody suggest server configuration
There is not easy way. You can use just Computer System and CTIs if you do not
want to break up the CIs to their properlocations. I have found that each
client I have worked with do want to limit how far the break out the CIs into
the CMDB and most want Computers, Monitors and Printers listed
I did you install the Incident Management Application License prior to
installing Incident? Also Incident installs workflow used by Problem.
-Original Message-
From: [EMAIL PROTECTED]
To: arslist@ARSLIST.ORG
Sent: Mon, 8 Jan 2007 7:09 PM
Subject: ITSM 7 - Installation Oddity
**
Hi
I am using the same version however I am on SQL Server. I do not get this error
on submitting an Incident or a Service Request. Can you be more specific
concerning what you are doing to get the error also you can capture logs for
Active Link and Filter to see what is causing the error.
That is the new name of Magic and is not built on ARS.
-Original Message-
From: [EMAIL PROTECTED]
To: arslist@ARSLIST.ORG
Sent: Tue, 9 Jan 2007 5:59 PM
Subject: Service Desk Express vs. Remedy Helpdesk
Hi list!
I have some technical specs on Service Desk Express from BMC. Is this
I have SD 7 without SLM and there are OOTB escalations.
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the
Answers Are
701 - 800 of 844 matches
Mail list logo
