Re: Announcements: Doug Mueller has left BMC, ARSlist will be shutting down on US Thanksgiving, Nov. 28th

+1000 Kaïs. On 03/10/2019 11:19, Misi Mladoniczky wrote: Let us help BMC understand what a great rapid development platform it is. Let us help them understand that the Innovation Suite and the Action Request System should be merged into a single platform again. The ARSlist has has been a

Re: [E] Change Cancellations via import?

This is also a possible solution, but this means that Dave must have the possibility to create a Form for that purpose on the production server, and to remove it afterwards.  This would require at the very least 2 Change Requests, and I know environments where such Change Requests would never

Re: Change Cancellations via import?

Hello Dave, I think that the Data Management module of ARSmarts could answer to your requirements. Indeed, the reason why the approvals matching the Changes are not modified is probably because the workflow doing that job is not firing on Merge, and so is not triggered by your import. The

Re: ARSystem in HTML.

Hello, You might want to check ARSmarts.  It does the same as ARInside, plus much much more. www.arsmarts.com Cheers, Kaïs kais.albas...@arsmarts.com On 05/03/2019 18:06, Jason Miller wrote: Unfortunately ARInside is heading in that direction as well. On Tue, Mar 5, 2019 at 8:19 AM LJ

Beta program for ARSmarts 4.0 - SQL Studio is still open

Hello List, Thought I'd let you know that the beta program for ARSmarts 4.0 SQL Studio is still open. The SQL Studio gives you SQL access to your Remedy data, without the need of an SQL client (can be very useful in some environments). Furthermore, it allows you to take the result of an SQL

Re: Emails

Good question.  But then, ik was Christmas and all Cheers, Kaïs kais.albas...@arsmarts.com On 06/01/2019 22:34, Roger Justice via ARSList wrote: I have not seen any Arslist emails for a few weeks. Is anyone still using this? Roger -- ARSList mailing list ARSList@arslist.org

ARSmarts 4.0 SQL Studio beta program launched.

Hello list, We are pleased to announce the launch of the beta program of ARSmarts 4.0.  This new functionality of this version is called the SQL Studio. In a nutshell, the SQL Studio gives you SQL access to your Remedy data, combined with the power of the Remedy interface (the possibility to

[ADV] ARSmarts SQL Studio beta program to start very soon.

Hello List, The beta program for version 4.0 of ARSmarts will soon begin. With this new version, we added a new function to the Data Manager module of ARSmarts. The SQL studio functionality will soon become an essential tool in the management of your ITSM CMDB, whether interfaced with ADDM

Re: People were wondering is there going to be a conference this year?

vice Management & Automation Conference’ to be held from 6 to 10 November 2017 at The Palms Hotel and Casino in Las Vegas. The conference is being put on by TTT: Tools, Technology & Training Company. As the Flagship sponsor, BMC Software is providing the conference with full suppor

ADV : ARSmarts 3.4.0 released.

Hello List, ARSmarts 3.4.0 is now released and available for download from our website. New functionalities : 1) support for ITSM 9.1 2) decode of Associations 3) better management of undocumented AR System tags. Don't hesitate to contact me if you want to know more :-). Kaïs. kais.albas

Re: Official announcement of BMC Exchanges replacement for BMC Engage

That is what I was thinking. This attendance might be very, very local, and also very light . On 22/02/2017 21:50, Rick Cook wrote: ** Well, I suppose if one lives in one of those cities, there would be no cost. For many of the rest of us, traveling for just one day isn't even worth

Re: BMC Engage

People from outside the US would most likely not come to a 1 day-event !!! Kaïs. On 07/02/2017 13:25, Joe D'Souza wrote: ** I haven’t been to an ENGAGE yet so can’t comment on it but yes the WWWRUG were definitely worth it for a lot of reasons if you could afford the cost and expense

Re: How to locate a macro? - Remedy 9

Hello LJ, ARSmarts can read macro's embedded in Active Links. You can then obviously copy-paste them in a Notepad or any interface of your choice. In fact, but don't spread the word ;-), you can even do that with the unlicensed version of ARSmarts if you have less than 10 AL with macro's.

Re: AR Utilities Saga continues

p; TGIF As you may recall I am having issues installing ARUtilities 7.6 on my new workstation and after a few tries did get it installed. However I cannot find the license key. I have tried emailing support but I’m guessing they’re not there anymore.

Re: Please take my survey :)

Hi Kelly, Just received this. Too late I'm afraid. Cheers, Kaïs. Sent from my Samsung device Original message From: Kelly Deaver Date: 04/02/2016 00:22 (GMT+01:00) To: arslist@ARSLIST.ORG Subject: Please take my survey :) ** I'm

[ADV] Winner of the ARSmarts license.

Hello List, All those who visited our booth at BMC Engage 2015 2 weeks ago, and left their business card in the jar, entered the ballot to win a free ARSmarts 6 months license. Check the News section of our website to find out the name of the happy winner ;-). Cheers, Kaïs.

[ADV] Using ARSmarts to speed up support (reverse engineering)

Hello List, Here is something that happened to me a few weeks ago. Thought I would share that with you. Still working as a back-up of my colleague for that customer. The customer contacts me: they urgently need a report “like this one”, running on the last two weeks. I look at the example

ARSmarts and RRR at BMC Engage 2015

Hello List, I realize that I forgot to mention that we would be at BMC Engage 2015. Don't forget to visit our booth, we have plenty of goodies ;-). See you. Kaïs. ___ UNSUBSCRIBE or access ARSlist Archives at

ARSmarts for ARS9.

Hello List, We now have a version of ARSmarts that supports ARS9. We do not plan an official beta program, but if you are working with ARS9 and feel like having a go with this new version of ARSmarts, don't hesitate to contact me. Best regards, Kaïs kais.albas...@arsmarts.com

[ADV] Looks like we're the best ......

Hello List, I just received a short email that makes me very happy :-). It says: /I've been using the free version for a few years now and am out and about as a contractor now. I have found this is the best tool for troubleshooting and documenting Remedy.// / I wish you all a fantastic

[ADV] Number of records in Form

Hello List, During the holiday, I am on-call for one of our customers. I have a good overall knowledge of their application (home made), but I don't know all the technical details. While resolving an issue, I have to work on a monitoring form. I would like to know how many records there

[ADV] Resetting the ReconciliationID with ARSmarts.

Hello List, Here is another example of how one of our consultants spared some cumbersome work (and precious time) by using ARSmarts. Using normalization and reconciliation, create a reconciliation job with an Identify action. Unfortunately, the identification rule is incorrect. As a

Re: Naked ARS (was: The ~! for filter names)

, support, etc etc. However, small steps seem to keep happening in the product evolution over the last few versions to slowly close off the custom-build path and I'd just like to ask for the server/engine to be made available *without* the suite. As great (or not great

Re: [ADV] ARSmarts, the Swiss knife for the Remedy technicians.

LongWing wrote: ** Just out of curiosity, in Example #2, does ARSmarts also look for table fields that might use the field in a qualification? On Fri, Jan 30, 2015 at 7:56 AM, Support supp...@arsmarts.com mailto:supp...@arsmarts.com wrote: ** Hello List, As I said in my previous

Re: [ADV] ARSmarts, the Swiss knife for the Remedy technicians.

offensive. Give us some details. We still don't know what the customer does with ARSmarts or what they find the most interesting. Tell us more than some key quote snippets. Jason On Tue, Jan 27, 2015 at 7:43 AM, Support supp...@arsmarts.com mailto:supp...@arsmarts.com wrote: ** Hello

Re: [ADV] ARSmarts, the Swiss knife for the Remedy technicians.

On Tue, Jan 27, 2015 at 7:43 AM, Support supp...@arsmarts.com mailto:supp...@arsmarts.com wrote: ** Hello List, I was asking to a customer what they do with ARSmarts, what functionality they find the most interesting, . and I would like to share some of his answer with you

[ADV] ARSmarts, the Swiss knife for the Remedy technicians.

Hello List, I was asking to a customer what they do with ARSmarts, what functionality they find the most interesting, . and I would like to share some of his answer with you :-) ... /... there was an issue in pilot testing. It took me maybe 2 minutes to find it with ARSmarts, while it

[ADV]Who won the ARSmarts license ???

Hi List, Want to check who won the free ARSmarts license at the BMC Engage 2014 conference in Orlando? Check the News section of our website ;-) www.arsmarts.com Cheers, Kaïs. kais.albas...@arsmarts.com ___

Error handler in guide

Hello friends, I have a call guide filter which is having error handler filter enabled. In the gudie, i have two push fields filters(F1 and F2) which pushes to two forms FM1 and FM2. First push field goes fine, but in the second push filter, i am getting an error. Now, the problem is that the

Re: Diff Files and Migrator

Hi Lisa, If you want to automatically save definition files, compare them, save the differences, document the differences, you should take a look at ARSmarts (www.arsmarts.com). Feel free to contact me if you want to know more. Best regards, Kaïs kais.albas...@arsmarts.com On 10/10/2014

Sorting in Remedy- Dynamic Sorting query?

Hello All, I have problem related to sorting in Remedy. I have a web service which create request in interface form01. On that interface form01 I have a table field which loops all the incidents and push into a interfaceform02. And records from this form 02 are mapped as response to the web

Re: ARERR 102

Thanks Rick, This is ARERR 102, not the field ID. Regards On Thu, Sep 18, 2014 at 5:52 PM, Rick Cook remedyr...@gmail.com wrote: ** If memory serves, Field 102 is the Password field. Does that lead you toward a solution? Rick Cook On Thu, Sep 18, 2014 at 7:33 AM, Remedy Support

Re: ARERR 102

a solution? Rick Cook On Thu, Sep 18, 2014 at 7:33 AM, Remedy Support sahilbmcrem...@gmail.com wrote: ** Hello All, I have deleted a field from the form and added a new field. While importing def file from one server to another I am getting the following error: Required

ARERR 102

Hello All, I have deleted a field from the form and added a new field. While importing def file from one server to another I am getting the following error: Required name parameter (or name field in a parameter) is empty ,102 There is no data on the destination form. This form already exist

NonUnicode to Unicode testing

Hello All, We have to test the nonunicode to uncode migration of Remedy ARS 7.6. Please sahre the possible scenarios that should be considered. or Some special cases that needs to be tested both from client and web. OS: windows Database:Oracle Remedy ARS 7.6 regards Sahil

Re: NonUnicode to Unicode testing

Hello All, Thanks a lot for the response. The migration will be performed by some other team, we need to test whether migration is sucessfull or not. For this I have created some test cases for testing using remedy client and web, So I would request few of those scenarios (only test scenarios)

[ADV] ARSmarts during the holiday period ....

Hello List, Just thought that some of you might want to take advantage of the holiday period to look at ARSmarts. If that is the case, don't hesitate to contact me for a presentation and/or a demo. Best regards, Kaïs kais.albas...@arsmarts.com www.arsmarts.com

Re: Finding all filters and Escalations that contain a web service set fields

hi, you can try with www.arsurf.it You can install the tool and after : 1. Click on the link “Webs Called” in the box Relation 2. Clicking on the name of the endpoint the tool shows the type of object that invokes the web service best regards Team Arsurf Il 13 giugno 2014 alle 20.46

[ADV] Screenshots of the ARSmarts Data Manager on our website.

Hello List, Better late than never: we added some screenshots of the Data Manager module on our website (www.arsmarts.com). Best regards, Kaïs. kais.albas...@arsmarts.com ___ UNSUBSCRIBE or access ARSlist Archives

Problem with driver 7.6.04

Hi listers, I am running driver.exe 7.6.04 and I get the following error: The ordinal 240 could not be located in the dynamic link library arapi7604_build002.dll Indeed, the Dependency Walker shows i240 does not exist. Any idea? Is there a more recent version of this DLL? Thanks André

[ADV] ARSmarts to ease your Remedy upgrade.

Hello List, Here is a nice reaction we received from someone who is evaluating ARSmarts :-) /Just a thought, have you considered partnering with BMC? It seems like your product will help many folks who are upgrading to the next version of Remedy. /Cheers. Kaïs.

Missing dll

HI guys, do you know from where I can download arencrypt7604.dll or arencrypt80.dll? I do not find it on my server Thanks André Delcroix ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers

Re: Missing dll

Thanks a lot André On 7/04/2014 14:39, LJ LongWing wrote: ** I would say opening a ticket with bmc would do it for you :) On Apr 7, 2014 6:25 AM, Support supp...@arsmarts.com mailto:supp...@arsmarts.com wrote: HI guys, do you know from where I can download arencrypt7604.dll

[ADV] ARSmarts, a remedy for alcoholism ...

Hello List, Recently, one of our users lost his ARSmarts license (new computer or something ...). I received a mail that said: /Could you please generate for me a new license ASAP?// //I tried to understand a piece of workflow without ARSmarts, and this caused me to drink heavily.

Re: Consuming webservice in 7,1

Hi Atul, If the WSDL is accessible from SOAP UI and web browser then it should be accessible from Filter as well. Can you share the screenshots? And also I believe you are using the same link. -- Regards, ITSM Support Vyom Labs Pvt. Ltd. BSM Solutions Services

[ADV] New version of ARSmarts available.

Hello List, Version 3.1.2 of ARSmarts is available for download from our website. This version includes a number of minor bug fixes, as well as AR System 8.1 support. You can register on our website (http://www.arsmarts.com/Register) to get access to the download area. If you have

Re: analyze your remedy's applications with ARSurf

Hi, thanks to your feedback we've decided to post some video tutorials showing some features of the Arsurf Tool. Don't hesitate to send us your concerns, questions or requests for other videos Best regards, ARSurf Team www.arsurf.it

Re: List Tickets That Have Been Reopened

status. -- Regards, ITSM Support Shruti Lakhote Vyom Labs Pvt. Ltd. BSM Solutions Services || ITIL Consulting Training Email: [hidden email] || Web Site: www.vyomlabs.com Follow Vyom Labs http://twitter.com/#!/vyomlabs || http://www.linkedin.com/company/vyom-labs -Original Message

Re: Add Status Reason for use on Asset UI

or not Then When you create records status reason value will save on form . :) Regards, ITSM Support (Bhagyashri Jogdand) Vyom Labs Pvt. Ltd. BSM Solutions Services || ITIL Consulting Training Email: [hidden email] http://ars-action-request-system.1093659.n2.nabble.com/user

[ADV] ARSmarts 3.1.1 now available.

Hello List, Just to let you know that a new version of ARSmarts has just been made available. Beside the usual bug fixes and new goodies here and there, the Data Manager in ARSmarts 3.1.1 now supports all type of Forms (Join, Vendor, ). Hope you guys like it. As usual, if you want to

Re: Format outgoing emails

As per my investigation there are OOTB filters which are used to send mail for notification purpose based on condition satisfied. NTE:NTS:Email_200_SystemNT NTE:NTS:Email_200_Customer-NT NTE:NTS:Email_200_Manual-NT 1. These filters uses notify action and mechanism as Email. We can

Re: 7604 ITSM field mapping for pushing from incident to create a Task

Hi, The following mappings may help in creating task from incident. A filter Push Field action from HPD:Help Desk form to the TMS:Task form(Create Task view). Some field mapping may need to added/removed depending on the requirement. Submitter = $Default$ Status = $Default$

Re: analyze your remedy's applications with ARSurf

Confirmation or denial would be of interest. Thanks Daniel From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Support Sent: October 17, 2013 8:30 AM To: arslist@ARSLIST.ORG Subject: Re: analyze your remedy's applications with ARSurf

Re: Template Assignment Flow

Hi, You can try the following steps to achieve the requirement: --Disable the OOTB filter : TMS:TAS:ActiveToPendingAssigned --Change the Run-If qualification of TMS:TAS:ActiveToAssigned to ('DB.Status' = Staged) AND ('TR.State' = Active) AND ('TaskType' = Manual) Hope this will help

Re: analyze your remedy's applications with ARSurf

supporting this enterprise? Cheers Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Support ARSurf Sent: Wednesday, October 16, 2013 9:52 AM To: arslist@ARSLIST.ORG Subject: analyze your remedy's

analyze your remedy's applications with ARSurf

Good morning, if you are interested there is a new tool able to help Remedy developers. For additional information click here www.arsurf.it. Best regards, ARSurf Team ___ UNSUBSCRIBE or access ARSlist Archives at

Re: Search feature in devloper studio

Hello Paul, You can also check ARSmarts (www.arsmarts.com). What you ask is really the basis of the basics in terms of finding your way in workflow, and your question will be answered in ARSmarts in 3 to 4 clicks. ARSmarts will also show you the Foreign Objects (objects that interact with a

Audit and Ignore Filters option.

Hello List, I was wondering if the Ignore Filters option respects the auditing settings. In other words, if I have a Form with a field that is audited, and if I then do an Import of data and that I flag the Ignore Filters option, will the field be audited? Thanks, Kaïs.

Re: Audit and Ignore Filters option.

. Anyone correct me if I am wrong it's been long I have seen that code. Thanks, Vikrant On 06-Oct-2013 11:02 PM, Support supp...@arsmarts.com wrote: Hello List, I was wondering if the Ignore Filters option respects the auditing settings. In other words, if I have a Form with a field

Re: Thanks to all for WWRUG13

WWRUG is great, and anybody who has not attended one yet should do so ASAP. Great content, social fun, plus you get the opportunity to put a face on a lot of names (who was this big guy walking around with a cane, and taking the stage quite often :-) :-) ). As for the grey hair, don't

WWRUG13 slowly getting to an end ....

Hello List, The WWRUG13 is slowly coming to an end, and it was great. Good people, interesting sessions nice vendor fair, . And I just want to thank all those who worked very hard, mostly in the evenings and during weekends, so that we could all come together this week, exchange ideas

OT: Developers Looking for Projects in California

Good Morning, I have a few colleagues in the San Diego metropolitan area that are looking for work in the region. Temporary, permanent, consulting, full time, part time, doesn't matter. If you know of anyone looking for a Remedy development resource in San Diego, Orange County, etc. please

Re: Work Orders - Total Time

Hi, With v7.6.04. As mentioned below I also found field 'Total Time Spent' on 'Work Order' WOI:Work Info form. I made it visible 'true' checked by creating one work order request, I didn't get any value in this field even request was closed. Apart from this which I found as OOTB solution is

Re: Report / download attachments for a client

Hi, There is a utility named rrr|chive can perform this task as written over it's document and also the link (http://www.mail-archive.com/arslist@arslist.org/msg91092.html) I will suggests the same. This utility works with Remedy 6.3 to 7.6, Oracle/MS-SQL, and either Windows or Linux

Question about ARSmarts Foreign Objects functionality

Hello List, We have a question about the Foreign Objects functionality of ARSmarts, and we would like your input. _What is the Foreign Objects functionality? _ In the ARSmarts Show Objects window (where you browse through Forms, Filters, ...), select a Form. Then you can browse through the

Re: Email Template- Issue with incoming mail from Outlook 2003

Hi, There is KB entry from BMC related to this issue. BMC KB: Knowledge Article Microsoft Office 2003 Outlook and Email Engine incompatibility. Knowledge Article ID: KA335570 Version: 1.0 Status: Published Published date: 01/20/2011 Problem Remedy Email Engine usability is affected by the way

Re: Records in SLM:Measurement form are delayed

Hi, I have drilled down further into this issue. SLM:EventSchedule:TAD_PollingEscalation is triggered. This escalation will fire on the SLM:EventSchedule form every 5 minutes, which will in turn fire other filters which will then push updates to the HPD:Help Desk form and as a result update

Re: Remedy 7.6.04 and Exchange 2013

engine 7.6.04 that supports : Microsoft Exchange 2000, 2003 SP1, 2007 (64-bit). Since it is mentioned that there is migration from 2007 to 2013, so I suggest to take support of BMC to check compatibility for Exchange server 2013 for Remedy 7.6.04 as Exchange Server 2013 is newer version

[ADV] New version of ARSmarts Data Manager

Hello List, I thought I'd let you know that we released version 3.1 of ARSmarts Data Manager. This new version supports all types of Forms (Regular, Join, Vendor, ) while version 3.0 only supported regular forms. Don't hesitate to contact me if you would like more information. Best

Re: Email notifications being sent to obsolete users? Remedy 7.5

Hi, According to me no need to change the user to Non-support we can use the arreload.exe utility for this. Location of file arrelaod.exe is: C:\Program Files\BMC Software\ARSystem (Your installation directory) The arreload utility executes the BMC Remedy AR System interface that enables you

Re: Installing 2 mid-tiers on the same machine

Hi, Please check below link, it may help you, https://communities.bmc.com/thread/42883?start=0 https://communities.bmc.com/thread/42883?start=0tstart=0 tstart=0 -- Regards, Vilas Auti Vyom Labs Pvt. Ltd. BSM Solutions Services || ITIL Consulting Training Web Site:

Re: SRD export from 7.1/import same to 7.6...

Hi Rick, Its because of structural difference in 7.1 and 7.6 its not good to import SRD's from 7.1 to 7.6 It could have been done in two ways : 1. By Import/Export Utility. It works for same version 2. By taking report( *.arx, *.xml , *.csv) Field mapping are not same for forms in

Re: Companies Unrestricted Access

Hi Mark, As per my understanding of issue, to achieve the requirement modify NaviSIte to type as 'Customer, Operating' and while giving Access restriction from people form select NaviSIte name from Customer category. However I tried to change one of company to same, it is not coming under

How many records?

Hello List, How many records in the largest tables of our Remedy applications? This can be answered in a few clicks with ARSmarts. Just follow the url below if you want to know more. http://www.arsmarts.com/node/48 See you at the WWRUG. Kaïs. kais.albas...@arsmarts.com

Re: Approver Mappings

Hi Team, Following is the Steps to resolve. Step 1. Take the backup of the change request(*.arx). Step2. Reset the value Active Approval(selection Field) in backup. cid:part1.09050204.02040302@vyomlabs.com Step4. Import the modified change request(*.arx) Note: Active Approval is not in the

Re: Notifier and NTE:Notifier Log Forms

Hi, For, Windows 2008 SQL Server 2k8 ARS 7.6.04 ITSM 7.6.04 IF you want Delete filter to function you need to Perform the following steps: 1. Go to Developer Studio 2. Create Overlay of NTE:Notifier(NTE:Notifier Log)

Re: Data Load Console Confusion!

Hi, There are 21 spread sheet tabs(sheet(tab) 2 CTM:People and tab 15 CTM:PeopleWorklog) on the spreadsheet file People.xls which we keep in folder: C:\Program Files (x86)\BMC Software\DataManagementClient\7.6\Spreadsheets\Foundation. After converting this file to CSV we

Re: Used By Relationships updating multiple CIs at once

Hi Rick, For v7.6.04 SP1, When we create CI's from Asset console the reconciliation Id's gets generated for that CI. Which is different for all CI's created from AM console. But when we create CI from respective class(form) from user tool other than for BMC.ASSET dataset Reconciliation Id

Re: SRM Question Conditions

Hi Dinesh, If question is a radio buttons/check boxes or menu,we can add conditions to question. For 1st level question, if there are 3 options in Radio button/check box or menu,we can add three conditions.But we can't add condition within one conditional question i.e we cannot add condition

Re: Advanced Searches in ITSM Incident (UNCLASSIFIED)

In Progress be greater than the Submit Date, making the value in the parentheses a negative number? Drew Soto Cano Air Base Palmerola, Honduras On Tue, Jul 23, 2013 at 3:51 AM, Vyom Labs Support itsm.supp...@vyomlabs.com wrote: ** Hi, We can run a web report qualification

Re: Asset Classification

Hi, As per my knowledge we can Ethernet is a LAN protocol and can be mapped under BMC.CORE:BMC_LAN and CI Type can be Connection- Connectivity Collection in Asset Management. For Further clarification you can also refer to BMC Atrium CMDB 7.6.04 Data Modeling Guide. And

Re: Advanced Searches in ITSM Incident (UNCLASSIFIED)

Hi, We can run a web report qualification as ( 'Submit Date' - 'Status*-History.In Progress.TIME' ) = (12*60*60) AND ('Status*-History.Resolved.TIME' - 'Submit Date') =(48*60*60) here we will get the tickets which are resolved within 48 hrs and out of these which all are put in

Re: What form is arsvcdsp.log turned on from? Dispatcher

Hi All, As per my knowledge arsvcdsp.exe files most often have description AR System Application Command Dispatcher. You can find it running in Task Manager as the process arsvcdsp.exe. In armoniter you can check that if it is started or not, eg:- c:\program files\bmc

New version of ARSmarts available.

Hello List, Just to inform you that a new version of ARSmarts is available on our website. This version includes some bug fixes, and some minor modifications to existing functionalities both in the definitions modules (Navigator, Documenter, Grapher) and in the Data Manager. Don't hesitate

Large company chooses for ARSmarts

Hello folks, A very big and very well-known company chose for ARSmarts. We are very happy, and also very proud, and I thought I'd let you know :-) ;-). Cheers. Kaïs kais.albas...@arsmarts.com www.arsmarts.com ___

ARSmarts Data Manager now available

Hello List, Yesss, finally we are there. It took more time than expected, but we can now announce that the Data Manager, new module of ARSmarts is available. With the Data Manager, you have direct access to the data of your AR System applications, without going through the Remedy GUI

Re: ARS 8.x and User Tool

ARSmarts Data Manager could also privide the functionalities that you need. Kaïs. Sent from my iPhone On 01 Mar 2013, at 18:59, Anthony Jurado Jr ajur...@us.ibm.com wrote: ** thanks Laurent and others! graycol.giflaurent matheo ---03/01/2013 12:10:34 PM---Hi :) There is no user tool

Re: Suspect actions in a macro..

in a macro.. When I used armacroed for checking out a macro definition, this is what it returned: 1) Set Current Working Schema to FormName (ServerName) 2) Perform Query Query bar -- '536871083' = $Start Date$ AND '536871083' = $End Date$ AND '536870932' = Tier2 Customer Support AND '7

ARSmarts Data Manager beta program ended.

Hello List, The beta program for the Data Manager module of ARSmarts has come to an end. We would first like to thank all those who found the time to participate to the program from the start. Thank you for your time and patience, we hope it was worth it. That being said, we received

ARSmarts Data Manager Build 419 available from our website

Hello List, ARSmarts Data Manager build 419 is available from our website. Compared to 418, it fixes all the issues that were brought to our knowledge. No new functionality this time. If you already registered to the beta program, you can download build 419 (password did not change) and

Edit diary fields with ARSmarts Data Manager

Hello List, Still in our beta program, a new build of ARSmarts is available on our website. This new build implement some interesting new functionalities: - in the Data Manager module, right-click on a Form, and in the contextual menu you will find the number of rows in that Form (not

Re: Clearing a diary field

We are planning to include this functionality in the next build of the ARSmarts Data Manager. FYI, the Data Manager is a new ARSmarts module and is currently in beta. To participate to the beta program, you can register here: http://www.arsmarts.com/Register HTH Kaïs

ARSmarts Data Manager beta program now open

Hello List, The beta program for ARSmarts Data Manager is now open. You can register here http://www.arsmarts.com/register to participate to the program. The Data Manager is a new ARSmarts module. Where the existing modules work with AR System definitions, the Data Manager gives you direct

Re: Any tool similar to Abydos Analyser!!

Hi Vikram, You should have a look at www.arsmarts.com. Maybe the Grapher module would answer your needs. Best regards. Kaïs. On 13/12/2012 11:20, Vikram wrote: hi List, Can anyone point me to a tool which is similar to Abydos analyser. What we need is be able to see the system workflow

ARSmarts Data Manager best new product at WWRUG12

Hello List, For the second year in a row, ARSmarts was voted best new product by the attendees of the WWRUG. Thank you very much to all of you for your support. And also a big, big thank you to the WWRUG committee and to all the volunteers who made the 2012 edition of the WWRUG a success

Re: CMDB 7.6.4

Hi, The workaround could be as follows: To restore the job on server A, job can be exported in an .arx file, but in the process of exporting the job, the reconciliation console copies the export information to clipboard and then you need to paste it in a text editor and save it as .arx.

Re: Requester Console, wrong create double records.

Hi, This is a configuration issue Check whether your Create Request on Submit option is enabled or not. Go to - Application Administration Console Custom Configuration Tab Incident Management Advanced Options Rules Make sure the create request on submit radio button is set to NO HTH --

Re: Creating ticket from IncidentInterfaceCreate

Hi, You can do following things to achieve your expected result. 1.Take all the mandatory fields including 'z1D_Action' on form. 2.Push all required fields to create a incident ticket. In filter on Push field action set the CREATE operation to 'z1D_Action' on Incident_Interface_Create form.

Re: Random MidTier Error

Hi, ClientCore.js is the 'heart' of Javascript 'scripts' for the web browser and the mid-tier. It's available for several web browsers (for ex. IE, Firefox...etc). You can find those in folder '/arsys/resources/ie/' for example. You can try this way. But make sure that this is the

Re: Status Reason Selection Code

Hi, This can be achieved as follows. The Selection code cannot be modified later hence it is grayed out. The status reason selection code is not generated automatically, it has to be entered manually. Besides this selection code must match with the ID of menu item in the hidden field

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