Hello Listers,
I was wondering if I have a version of ARS (like 7.1), and I have a number of
ARS licenses agains that server. Now, if I go and upgrade ARS to 7.6 or 8.1. Do
I need to get new licenses, or somwhow get BMC to upgrade my existing licenses.
Are my existing ARS licesnes also upgraded
Scott,
Remedy server licenses are not version specific, so the license you have
for 7.1 'translates' to 8.1, as long as it's valid. The only question is
if you are eligible for upgrade by having a valid support contract or not.
On Wed, Dec 17, 2014 at 6:38 AM, Scott Hallenger vadr...@yahoo.com
wrote:
Subject: Re: Licensing Question.
To: arslist@ARSLIST.ORG
Date: Wednesday, December 17, 2014, 9:11 AM
**
Scott,Remedy server licenses are not
version specific, so the license you have for 7.1
'translates' to 8.1, as long as it's valid.
The only question is if you are eligible
there is nothing really stopping me.
On Wed, 12/17/14, LJ LongWing lj.longw...@gmail.com wrote:
Subject: Re: Licensing Question.
To: arslist@ARSLIST.ORG
Date: Wednesday, December 17, 2014, 9:11 AM
**
Scott,Remedy server licenses are not
version
: Licensing Question.
To: arslist@ARSLIST.ORG
Date: Wednesday, December 17, 2014, 9:11 AM
**
Scott,Remedy server licenses are not
version specific, so the license you have for 7.1
'translates' to 8.1, as long as it's valid.
The only question is if you are eligible for upgrade
)
/divdivTo: arslist@ARSLIST.ORG /divdivSubject: Re: Licensing Question.
/divdiv
/divHmm.. Well I have the software, and I have the valid licenses. My support
contract has been out for about 2 years though. However, physically it sounds
like there is nothing really stopping me
this helps
Mark
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Joe DeSouza
Sent: Wednesday, February 25, 2009 10:39 AM
To: arslist@ARSLIST.ORG
Subject: Re: Licensing Question
James, while you are right about
Mark
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Joe DeSouza
Sent: Wednesday, February 25, 2009 10:39 AM
To: arslist@ARSLIST.ORG
Subject: Re: Licensing Question
James, while you are right about everything else
Hi Everyone,
If I create an application in Remedy and want to have users access it do
I need to have AR User fix or floating licenses for them?
Thanks,
Tricia
This e-mail, including any attachments, is a confidential business
communication, and may contain information that is confidential,
That all depends on your needs. Fixed and Floating licenses allow
users to submit and modify all entries, barring any other security you
might add. The difference between fixed and floating is that Floating
licenses are shared. If you have 20 users sharing 5 floating
licenses, only 5 users can
.
Cheers
Joe
From: jham36 jha...@gmail.com
To: arslist@ARSLIST.ORG
Sent: Wednesday, February 25, 2009 10:03:51 AM
Subject: Re: Licensing Question
That all depends on your needs. Fixed and Floating licenses allow users to
submit and modify all entries, barring
: Re: Licensing Question
**
James, while you are right about everything else, users do not need any
kind of licenses to submit a request in a 'custom' application that
Tricia asked about. You need a license only to modify a request that has
not been submitted by you if the Submitter mode is Locked
discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Oliva Millonig, Patricia
Sent: Wednesday, February 25, 2009 11:04 AM
To: arslist@ARSLIST.ORG
Subject: Re: Licensing Question
**
I sorry. I should have been more clear. We have the full ITSM suite but
are developing a custom app
, February 25, 2009 11:04 AM
To: arslist@ARSLIST.ORG
Subject: Re: Licensing Question
**
I sorry. I should have been more clear. We have the full ITSM suite but are
developing a custom app outside of ITSM. We want to make sure that 5 people
have the ability to modify tickets that others submit. We
: Licensing Question
**
I sorry. I should have been more clear. We have the full ITSM suite but are
developing a custom app outside of ITSM. We want to make sure that 5 people
have the ability to modify tickets that others submit. We are requesting a
quote for licenses for ITSM suite and needed
**
about whether you have to remove your licenses/server - read your EULA and your purchasing contract. Here is a link to the standard BMC EULA -http://arswiki.org/wiki/BMC's_EULA
Why do you say it will cost too much to move to version 7? If you have been paying support you are entitled to the
We're currently running ARS 6.x and Helpdesk 4.x. We looked at upgrading
Remedy, but the costs are just too high. In the meantime we've been
looking at replacing it with something else, even looking at Service
Desk Express (formerly Magic).
Unfortunately our maintenance is due soon. My
James,
Unless something has changed since the last time I was involved in licensing
issues, you don't have to stop using the server. Now, again, this might
have changed, but my instinct tells me that a sales person is trying to
squeeze you for money. Now I know that if you wanted to start up
Well, technically, software licenses have, over the past few years, morphed
from defining purchasing to de facto leasing. The licensing agreement
contains the terms under which the customer may use the software, and that
includes clauses for licensing and costs. So what your salesperson said
You're pretty much right on. It's a matter of converting a bit of the
format and mostly the terminology of the licenses to make them compatible
with the ARS/ITSM 7 naming conventions and licensing model. The good news
is that they give you the fully built license file that you just plug in -
Rick,
Who knows... maybe they put together a web service and a deploy able
application that is distributed with the ARS server so that the
license keys can be exchanged directly from your ARS server to the BMC
mother ship with just a few clicks of a mouse? (With options to Email
or download a
who are searching knowledge,
not just for admins.
_
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of David Sanders
Sent: Wednesday, June 27, 2007 1:51 PM
To: arslist@ARSLIST.ORG
Subject: Re: ITSM Licensing Question
Hi Norm
My
96 CS/SCCE
Sent: Wednesday, June 27, 2007 11:27 PM
To: arslist@ARSLIST.ORG
Subject: Re: ITSM Licensing Question
David:
Yes, I agree-I've been around Remedy for a long time, and 8-1 is an
extremely aggressive licensing ratio.
__20060125___This posting was submitted
, 2007 2:45 PM
To: arslist@ARSLIST.ORG
Subject: Re: ITSM Licensing Question
Hey Norm:
I'd agree that it is a somewhat aggressive licensing ratio, and in your
case was used purely for illustrative purposes. That said, I have
customers who easily get 8:1 with world-wide time zone spanning
All:
In days gone by, one could license Remedy OOTB applications (well, at
least Help Desk) by simply purchasing the minimum 5-pack of Help Desk
licenses, which would effectively activate the app. Users could then
access the app using standard ARS fixed or floating licenses.
In recent
System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Kaiser Norm E CIV USAF 96 CS/SCCE
Sent: Wednesday, June 27, 2007 10:54 AM
To: arslist@ARSLIST.ORG
Subject: ITSM Licensing Question
**
All:
In days gone by, one could license Remedy OOTB applications (well, at least
Help Desk
)
[mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook
Sent: Wednesday, June 27, 2007 1:00 PM
To: arslist@ARSLIST.ORG
Subject: Re: ITSM Licensing Question
Probably a variant of C. You need enough ARS licenses to accommodate
the SUM of all of the application licenses you'll consume. Each
registered user
.
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook
Sent: Wednesday, June 27, 2007 11:00 AM
To: arslist@ARSLIST.ORG
Subject: Re: ITSM Licensing Question
Probably a variant of C. You need enough ARS licenses to accommodate
the SUM of all
27, 2007 11:44 AM
To: arslist@ARSLIST.ORG
Subject: Re: ITSM Licensing Question
**
And this licensing model makes ITSM 7 very costly especially to medium size
companies.
Considering the ROI on the investment of ARS Licenses, then another
expenditure to license ITSM, makes me wonder the long
And less complexity.
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Robert Molenda
Sent: Wednesday, June 27, 2007 1:44 PM
To: arslist@ARSLIST.ORG
Subject: Re: ITSM Licensing Question
And this licensing model
System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Kaiser Norm E CIV USAF 96 CS/SCCE
Sent: Wednesday, June 27, 2007 7:54 PM
To: arslist@ARSLIST.ORG
Subject: ITSM Licensing Question
All:
In days gone by, one could license Remedy OOTB applications (well, at least
Help Desk
://www.westoverconsulting.co.uk
http://www.westoverconsulting.co.uk/
_
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Kaiser Norm E CIV USAF 96 CS/SCCE
Sent: Wednesday, June 27, 2007 7:13 PM
To: arslist@ARSLIST.ORG
Subject: Re: ITSM Licensing Question
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kaiser Norm E CIV USAF 96 CS/SCCESent: Wednesday, June 27, 2007 7:13 PMTo: arslist@ARSLIST.ORGSubject: Re: ITSM Licensing Question
Thanks, Rick…that’s what I thought.
It sounds like a case
David:
Yes, I agree-I've been around Remedy for a long time, and 8-1 is an
extremely aggressive licensing ratio.
__20060125___This posting was submitted with HTML in
it___ __20060125___This posting was submitted with
HTML in it___
The license issued by BMC to a server are server dependent,if you have
different server we required different license for each server
if the expiry of particular server is valid then we can purge this
license to BMC and have new machine license till the valid period
For more information on
PM
To: arslist@ARSLIST.ORG
Subject: Re: Application licensing question
The history has been (for products that require a server side license) that
a separate license is required per server; examples include flashboards,
arserver, and migrator.
The server side application licenses are new
(mobile)
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Axton
Sent: Friday, March 30, 2007 3:24 PM
To: arslist@ARSLIST.ORG
Subject: Re: Application licensing question
The history has been (for products that require a server side
My question is on site licenses vs server licenses.
The licensing tool basically enforces this, because User Fixed licenses
come up as being valid for a site, whereas User Float licenses come up
as being valid for a server.
My question is on the Application license (not the Application
To: arslist@ARSLIST.ORG
Subject: Application licensing question
My question is on site licenses vs server licenses.
The licensing tool basically enforces this, because User Fixed licenses
come up as being valid for a site, whereas User Float licenses come up
as being valid for a server.
My question
: Friday, March 30, 2007 12:39 PM
To: arslist@ARSLIST.ORG
Subject: Application licensing question
My question is on site licenses vs server licenses.
The licensing tool basically enforces this, because User Fixed licenses
come up as being valid for a site, whereas User Float licenses come up
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