Re: Server Group Clarification

2017-01-24 Thread LJ LongWing
Kevin, You should not have Admin01 in the same DB as the rest of the servers if it's not in the server group, for exactly the type of thing you are discussingbeing in the server group allows the server group to manage what element are enabled how/when/etcso yesthe escalations would

Server Group Clarification

2017-01-24 Thread Kevin Shaffer
There are 5 admin servers. For my question I will refer to them as the following: Admin01 - Not in Server Group Admin02 - In Server Group Admin03 - In Server Group Admin04 - In Server Group Admin05 - In Server Group Admin04 is configured as the primary for Escalations in the Operation

Re: Workflow problem in a server group

2015-11-23 Thread William Rentfrow
... William Rentfrow wrentf...@stratacominc.com Office: 715-204-3061 or 701-232-5697x25 Cell: 715-498-5056 From: William Rentfrow Sent: Thursday, November 19, 2015 2:37 PM To: arslist@ARSLIST.ORG Subject: Workflow problem in a server group Hi listers - Basic setup - ARS 9x - ITSM 9 on Linux

Workflow problem in a server group

2015-11-19 Thread William Rentfrow
Hi listers - Basic setup - ARS 9x - ITSM 9 on Linux with Oracle. In our development server group we have two servers. For some reason RKM will not work as expected. I would enter a customer, summary, description in a new incident and click "Search Knowledge Base". The global

SLM8.0 installation server group

2015-09-18 Thread frex popo
Dear all, ​The SLM8.0 installer,in one of the installation screens, requests you to agree that "proceeding with the installation any customizations that are not in overlays or custom objects" will be overwitten. But this is an installation in a secondary server (server group) and not t

Re: SLM8.0 installation server group

2015-09-18 Thread frex popo
overlays or custom objects" will be overwitten. But this is an > installation in a secondary server (server group) and not the primary, and > you can not proceed unless your click on agree. > > I can't chance it as it take ages to retore the database. > > Anyone come across this

Server Group Ranking- ARS 8.1.02

2015-07-07 Thread Santosh Kumar S
Hi All, Need your inputs for the below. i. To Configure Atrium Integrator to support Failover mechanism in Server Group what are the configurations we need to do? in UDM:Config for primary server Is default needs to be checked? and whether we need to provide ranking for the secondary server

Re: Server Group question....

2015-02-27 Thread richard....@bwc.state.oh.us
@ARSLIST.ORG] On Behalf Of William Rentfrow Sent: Friday, February 27, 2015 11:45 AM To: arslist@ARSLIST.ORG Subject: Re: Server Group question ** Since you do not have a load balancer in front of it , you probably don't want to make a server group. Making it into a server group is pretty easy

Re: Server Group question....

2015-02-27 Thread William Rentfrow
Since you do not have a load balancer in front of it , you probably don't want to make a server group. Making it into a server group is pretty easy - there's step by step directions in the docs. Basically you do this: 1. Change the server alias to your server group name - this should

Server Group question....

2015-02-27 Thread richard....@bwc.state.oh.us
it be built as a separate AR/Midtier system and share the existing database or do I need to somehow convert the existing AR/Midtier system into a server group (of 1 server) and add the new server into the group? Thanks for any and all suggestions! Portions of this message may be confidential

Re: Server Group question....

2015-02-27 Thread William Rentfrow
Are you going to put the servers behind a load balancer? Or are they going directly to the servers? You could put them in a server group at least temporarily - this will prevent servers from stepping on each other's toes. Make sure you define the entries in the Server Group Operation Ranking

Re: Server Group question....

2015-02-27 Thread richard....@bwc.state.oh.us
discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of William Rentfrow Sent: Friday, February 27, 2015 10:32 AM To: arslist@ARSLIST.ORG Subject: Re: Server Group question ** I've had a lot of experience with these. First - what problem are you trying to solve by adding a server? William

Re: Server Group question....

2015-02-27 Thread richard....@bwc.state.oh.us
No load balancers. Testers will be accessing them directly through different dns names. Butsince the 2003 server was created as a standalone server (i.e. NOT in a server group...) how can I now make it into a server group member? Do I need to reinstall it as an actual server group and server

Re: Server Group question....

2015-02-27 Thread William Rentfrow
] On Behalf Of richard@bwc.state.oh.us Sent: Friday, February 27, 2015 9:20 AM To: arslist@ARSLIST.ORG Subject: Server Group question ** I'd like to ask a question - I've read the config/install manuals and didn't find a good definite answer in them. We have a 7.6.04 system with an AR server

Re: 8.1 server group architecture

2015-02-21 Thread Rick Phillips
Regards, *Carl Wilson* *From:*Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] *On Behalf Of *Rick Phillips *Sent:* 20 February 2015 22:01 *To:* arslist@ARSLIST.ORG *Subject:* Re: 8.1 server group architecture ** Thanks, LJ, I was just wondering if I could reduce my

Re: 8.1 server group architecture

2015-02-20 Thread Carl Wilson
Phillips Sent: 20 February 2015 22:01 To: arslist@ARSLIST.ORG Subject: Re: 8.1 server group architecture ** Thanks, LJ, I was just wondering if I could reduce my upgrade/patching LOE (throughout the server group) by using a reduced number of installed apps on machines I don't want involved

Re: 8.1 server group architecture

2015-02-20 Thread Rick Phillips
Thanks, LJ, I was just wondering if I could reduce my upgrade/patching LOE (throughout the server group) by using a reduced number of installed apps on machines I don't want involved in failover. I may have to open a ticket with support on this. rp On 2/20/2015 10:47 AM, LJ LongWing wrote

8.1 server group architecture

2015-02-20 Thread Rick Phillips
Hi, 8.1 ARS/Atrium/ITSM/SLM/SRM I have a server group that consists of an admin server and a single non-admin server. The admin server carries the load of all admin functions, while the non-admin server is only for end users. Recently, some of my atrium work has really been taxing

Re: 8.1 server group architecture

2015-02-20 Thread LJ LongWing
, Feb 20, 2015 at 10:42 AM, Rick Phillips r...@netfirst.com wrote: Hi, 8.1 ARS/Atrium/ITSM/SLM/SRM I have a server group that consists of an admin server and a single non-admin server. The admin server carries the load of all admin functions, while the non-admin server is only for end users

Re: Load Balancing on Remedy Server Group

2014-12-30 Thread Mueller, Doug
(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Raj Sent: Monday, December 29, 2014 7:15 PM To: arslist@ARSLIST.ORG Subject: Load Balancing on Remedy Server Group ** Hello All, Looking for some information on load balancing our remedy in server group install. Currently, we installed ARS v8.1

Load Balancing on Remedy Server Group

2014-12-29 Thread Raj
Hello All, Looking for some information on load balancing our remedy in server group install. Currently, we installed ARS v8.1 in Server Group on 2 VMs(OS - Linux). We tested some fail-over scenarios and it is working fine after we configured entries in Server Group Operation Ranking form. We

Re: One Server from Server Group getting SQL error

2014-10-29 Thread Brian Goralczyk
-498-5056 *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Terry Bootsma *Sent:* Monday, October 27, 2014 5:41 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: One Server from Server Group getting SQL error ** Sounds definitely like an Oracle

Re: One Server from Server Group getting SQL error

2014-10-29 Thread Rick Cook
@ARSLIST.ORG] *On Behalf Of *Terry Bootsma *Sent:* Monday, October 27, 2014 5:41 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: One Server from Server Group getting SQL error ** Sounds definitely like an Oracle configuration issue. Would be interesting to open multiple sqlplus sessions using

One Server from Server Group getting SQL error

2014-10-27 Thread Brian Goralczyk
Any ideas or suggestions on what to look at would be GREATLY appreciated. I have two servers in a server group. When one is brought up we are fine. When we bring the second one up, it seems to steal the DB connection. If we recycle the first one it will take back the connection. And the server

Re: One Server from Server Group getting SQL error

2014-10-27 Thread Grooms, Frederick W
Server from Server Group getting SQL error ** Any ideas or suggestions on what to look at would be GREATLY appreciated. I have two servers in a server group. When one is brought up we are fine. When we bring the second one up, it seems to steal the DB connection. If we recycle the first one

Re: One Server from Server Group getting SQL error

2014-10-27 Thread Terry Bootsma
Goralczyk Sent: October-27-14 4:24 PM To: arslist@ARSLIST.ORG Subject: One Server from Server Group getting SQL error ** Any ideas or suggestions on what to look at would be GREATLY appreciated. I have two servers in a server group. When one is brought up we are fine. When we bring the second one up

Re: One Server from Server Group getting SQL error

2014-10-27 Thread William Rentfrow
Of Terry Bootsma Sent: Monday, October 27, 2014 5:41 PM To: arslist@ARSLIST.ORG Subject: Re: One Server from Server Group getting SQL error ** Sounds definitely like an Oracle configuration issue. Would be interesting to open multiple sqlplus sessions using your Oracle Remedy-account, and see what

Re: ARS 8.1.01 Server Group Install

2014-09-02 Thread Dinesh Kumar
of things out, but I assume you are doing these. I'm mentioning them just in case that's not true... For #2 - when you say remove it from the server group, I assume you're un-checking the server group member box AND changing the server name back to the actual machine name. And the only

ARS 8.1.01 Server Group Install

2014-08-27 Thread Hynes, Douglas
All, In previous ARS patch install instructions it was recommended that you: 1. Shut down the non-admin servers 2. Remove the admin server from the server group o If it's on a load balancer, remove it from the LB as well 3. Disable escalations 4. Patch the admin

Re: ARS 8.1.01 Server Group Install

2014-08-27 Thread William Rentfrow
That's what we do. You did leave a couple of things out, but I assume you are doing these. I'm mentioning them just in case that's not true... For #2 - when you say remove it from the server group, I assume you're un-checking the server group member box AND changing the server name back

Server group

2014-03-19 Thread John Baker
LJ If you are referring to Server-Connect-Name (in ar.cfg) then the BMC ARS 8.1 docs state it is required (unique and resolveable). Perhaps you mean something else? John ___ UNSUBSCRIBE or access ARSlist Archives at

Re: Server group

2014-03-19 Thread LJ LongWing
No, I'm not talking about server-connect-name, I'm talking about a now outdated field on the Advanced tab of the Server Information console named 'Server Group Name' According to my Config guide for 7.5, page 168 Define the common alias, unique server names, and optional server group name

Re: Server group

2014-03-19 Thread William Rentfrow
The server group field is actually deprecated. It is no longer used as of 7.6.03. So it doesn't really matter. All the server group uses to look at the server group is the Server Group Member checkbox and the Server alias. Also, you need to have all of the IP-Name entries set in the ar.conf

Re: Server group

2014-03-19 Thread Marika René
18 mars 2014 23:15 To: arslist@ARSLIST.ORG Subject: Re: Server group ** It should be stored in the ar.cfg file, but it is irrelevant because the value isn't used in server groups anymore with latest versions. On Mar 18, 2014 4:07 PM, Marika René marika.r...@ikea.commailto:marika.r...@ikea.com

Server group

2014-03-18 Thread Marika René
Hi Remedy experts! A quick and simple question regarding server group... In AR System Administration: Server Information form the Advanced tab is there a field called Server group name. Where is this value stored? I would like to find out if this value has changed by looking at old version

Re: Server group

2014-03-18 Thread LJ LongWing
It should be stored in the ar.cfg file, but it is irrelevant because the value isn't used in server groups anymore with latest versions. On Mar 18, 2014 4:07 PM, Marika René marika.r...@ikea.com wrote: ** Hi Remedy experts! A quick and simple question regarding server group... In AR

Re: Server Group Environment without Load Balancing

2014-03-13 Thread LJ LongWing
balancing...I don't have any experience with setup and configuration of one, but I imagine it's not exceedingly difficult :) On Wed, Mar 12, 2014 at 8:29 AM, Sivarama Velicheti vsivar...@gmail.comwrote: Hi Group, We have a server group environment but not leveraging load balancing

Re: Server Group Environment without Load Balancing

2014-03-13 Thread Axton
. The server group ranking form let's you designate certain systems for certain server side functions (e.g., escalations, email, approval); this does not apply to end users. If you want to balance your load on either the AR tier or the web tier, you will need to use a load balancer. I suppose you could

Server Group Environment without Load Balancing

2014-03-12 Thread Sivarama Velicheti
Hi Group, We have a server group environment but not leveraging load balancing capabilities. Here is a brief overview on the production servers we have in place. I am trying to understand or find some documentation to best utilize the servers we have at hand. We have 3 application

Server Group and Load Balancer

2014-03-02 Thread James Smith
Hello List, A question was striking in my mind whats the difference between server group and load balancer in remedy? Can we have a load balancer without server group ? Can we have a server group without load balancer

Re: Server Group and Load Balancer

2014-03-02 Thread Kelly Deaver
** Load balancer without server group, assuming means with one Remedy server. You could be using the load balancer but it isn't really balancing anything, just taking a signal and passing it to a server. Server Group without Load Balancer is more common. If you want one server for Users to access

Remedy ARS Server Group installation in Silent mode

2014-02-25 Thread Anbazhagan, Gopi
same options file after changing server name ,hostname and BMC_DATABASE_OPTION as ServerGrooup it could complete the installation as I got the below error. Anyone performed ARS server group installation using silent mode before , let me know your comments, also wish to hear LIST suggestion

Re: Remedy ARS Server Group installation in Silent mode

2014-02-25 Thread munesh konda
tried to install second ARS server using same options file after changing server name ,hostname and BMC_DATABASE_OPTION as ServerGrooup it could complete the installation as I got the below error. Anyone performed ARS server group installation using silent mode before , let me know your

how to add new application server to a server group

2014-02-25 Thread mahmoud mahdy
Dears, please advise, I'd like to add a new server to my server group, is there any document guide clarify how to do thar?. Thanks ___ UNSUBSCRIBE or access ARSlist Archives

Re: how to add new application server to a server group

2014-02-25 Thread Vaibhav Singhal
A few changes At.conf - Server group member : T Update Server group name and properties as per server group update db details - login I'd,pw , server details as per group Decide on what threads it will be running and adjust accordingly in armonitor.conf Update SG operations ranking form That's

Re: how to add new application server to a server group

2014-02-25 Thread Vaibhav Singhal
Typo: there is nothing at.conf Its *ar.conf On Feb 26, 2014 8:22 AM, Vaibhav Singhal vaibh.arsl...@gmail.com wrote: A few changes At.conf - Server group member : T Update Server group name and properties as per server group update db details - login I'd,pw , server details as per group

Re: how to add new application server to a server group

2014-02-25 Thread Joe D'Souza
I haven't done licensing for a while, but don't you also require a server group tag in the AR System license for that server? Or is that need eliminated in the newer versions? Joe _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf

Re: how to add new application server to a server group

2014-02-25 Thread LJ LongWing
That's not needed, but you do need a server license On Feb 25, 2014 5:01 PM, Joe D'Souza jdso...@shyle.net wrote: ** I haven't done licensing for a while, but don't you also require a server group tag in the AR System license for that server? Or is that need eliminated in the newer versions

Re: how to add new application server to a server group

2014-02-25 Thread Joe D'Souza
Yes I have a foggy memory of why the server group tag was used in the license information - I think it was just to categorize the licenses to visibly identify them when reconciling them in the license files. Yes you certainly have to license the server for it work be it in a server group

Re: FTS and Remedy 8.1 in a Server Group

2014-02-12 Thread Carl Wilson
discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Saji Philip Sent: 11 February 2014 23:26 To: arslist@ARSLIST.ORG Subject: FTS and Remedy 8.1 in a Server Group ** Is anyone out there installed RKM in v. 8.1.002 and in a Server Group and FTS enabled? We are having issues where

FTS and Remedy 8.1 in a Server Group

2014-02-11 Thread Saji Philip
Is anyone out there installed RKM in v. 8.1.002 and in a Server Group and FTS enabled? We are having issues where the indexing is hung. I noticed there is a 8.1.01 ARS now available and it addresses some issues with FTS, but in the notes it mentioned that 'in a Server Group environment

Re: Email engine is a server group

2014-01-31 Thread Walters, Mark
In a server group the email engine runs on all of the servers but is put in a suspended state on all but the highest ranked. Should the highest ranked AR server fail then the next highest ranked email engine is signalled (by its AR server) to resume processing. When the higher ranked server

Email engine is a server group

2014-01-30 Thread Brittain, Mark
Hi All, I have two servers in a server group. I stopped one of the servers and then restarted. Came up fine except for the email engine. Connection refused, to host. Currently the second server is handling the email and connects to the mailbox on a Linux server. Could this be normal? Only one

Re: Email engine is a server group

2014-01-30 Thread LJ LongWing
understanding.. On Thu, Jan 30, 2014 at 1:02 PM, Brittain, Mark mbritt...@navisite.comwrote: ** Hi All, I have two servers in a server group. I stopped one of the servers and then restarted. Came up fine except for the email engine. Connection refused, to host. Currently the second server

Re: Email engine is a server group

2014-01-30 Thread Tanner, Doug
Yes, and the service does NOT auto-start if the other one stops, Doug From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Brittain, Mark Sent: Thursday, January 30, 2014 3:02 PM To: arslist@ARSLIST.ORG Subject: Email engine is a server group ** Hi All

Re: Email engine is a server group

2014-01-30 Thread Brittain, Mark
Sent: Thursday, January 30, 2014 3:08 PM To: arslist@ARSLIST.ORG Subject: Re: Email engine is a server group ** Yes, and the service does NOT auto-start if the other one stops, Doug From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Brittain, Mark Sent

Re: Email engine is a server group

2014-01-30 Thread Grooms, Frederick W
, January 30, 2014 3:27 PM To: arslist@ARSLIST.ORG Subject: Re: Email engine is a server group ** Hi Doug LJ, On Linux 5. Did a ps -ef|grep 'mail' and got this. Any idea what it means? root 27974 5433 0 14:15 ? 00:00:00 sendmail: server server name [server ip] cmd read thanks Mark -Original

Re: Email engine is a server group

2014-01-30 Thread Brittain, Mark
@ARSLIST.ORG] On Behalf Of Grooms, Frederick W Sent: Thursday, January 30, 2014 4:32 PM To: arslist@ARSLIST.ORG Subject: Re: Email engine is a server group That means the server's sendmail daemon is running The ARS Email Engine would show up as a java process running emaildaemon.jar Fred

Re: Email engine is a server group

2014-01-30 Thread Grooms, Frederick W
Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Brittain, Mark Sent: Thursday, January 30, 2014 3:49 PM To: arslist@ARSLIST.ORG Subject: Re: Email engine is a server group Hi Fred, I can see the emaildaemon.jar but would that confirm

Adding servers to the server group

2013-12-10 Thread William Rentfrow
So we currently have 6 AR servers in a server group - I'm adding some more. Two of the new servers will be solely to support reporting. I'm sort of mulling my options. I do not need them to be in the server group - at least in the sense of taking over any functions if a task goes down

Re: Adding servers to the server group

2013-12-10 Thread LJ LongWing
at 8:41 AM, William Rentfrow wrentf...@stratacominc.com wrote: ** So we currently have 6 AR servers in a server group - I'm adding some more. Two of the new servers will be solely to support reporting. I'm sort of mulling my options. I do not need them to be in the server group

Re: Adding servers to the server group

2013-12-10 Thread William Rentfrow
: Re: Adding servers to the server group ** William, I can't verify this...but I'm not entirely sure you need to install ITSM on the reporting boxesI honestly don't know for sure...but being the users won't actually be 'working' in this environment, they may just need a Remedy instance that can

Re: Adding servers to the server group

2013-12-10 Thread Mueller, Doug
William, My strong suggestion is to add the servers as regular servers in the server group. Then, just don't have them behind the interactive load balancer but maybe a reporting load balancer. So, regular interactive traffic is not directed to them. Point mid-tiers for interactive use

Re: Adding servers to the server group

2013-12-10 Thread LJ LongWing
suggestion is to add the servers as regular servers in the server group. Then, just don't have them behind the interactive load balancer but maybe a reporting load balancer. So, regular interactive traffic is not directed to them. Point mid-tiers for interactive use at the interactive load

Re: Adding servers to the server group

2013-12-10 Thread William Rentfrow
either can limit the records returned - or you can't. In a server group it's fairly reasonable to have that setting the same for all servers, or it would be confusing to the user base. Hence, we went this direction to have new servers, etc. It's also fair to point out that when I say Reporting

Re: Adding servers to the server group

2013-12-10 Thread Mueller, Doug
that are in the server group with their special type of connection to do the throttling that you are describing. My point is just that those severs are IN the server group. They are NOT behind the interactive load balancer so they would not be used for interactive queries. You still access them

Re: Adding servers to the server group

2013-12-10 Thread William Rentfrow
Thanks for all of that :) From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Mueller, Doug Sent: Tuesday, December 10, 2013 12:45 PM To: arslist@ARSLIST.ORG Subject: Re: Adding servers to the server group ** This includes the response to LGs question

Re: Adding servers to the server group

2013-12-10 Thread Mike Tomasiewicz (ConAgra Foods)
. And it always did. We also 'logically' isolated servers in the server group to be 'user' servers (mid-tier pools) and separated them from the CMDB and 'reporting' servers in the server group. Thanks! .: Mike T :. From: Action Request System discussion list(ARSList) [mailto:arslist

Various Questions related to DSO, Atrium Integrator, Server Group Installation)

2012-09-17 Thread Karthik
Hi listers, Trying to understand below things and your help in the same is appreciated: 1.*Server group Installation* I want to install server group in this fashion because of reduced timelines. a)Install Server 1 b)Start performing data load and other configurations

Re: Various Questions related to DSO, Atrium Integrator, Server Group Installation)

2012-09-17 Thread Longwing, LJ CTR MDA/IC
Karthik, Running two independent Remedy applications against the same DB is possible, and supported, but has caveats, like the fact that you don't want escalations enabled on both machines. You will want to read up on the configuration in the server group documentation before embarking down

Re: Various Questions related to DSO, Atrium Integrator, Server Group Installation)

2012-09-17 Thread Karthik
escalations enabled on both machines. You will want to read up on the configuration in the server group documentation before embarking down this road -Original Message- From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] On Behalf Of Karthik Sent

Re: Various Questions related to DSO, Atrium Integrator, Server Group Installation)

2012-09-17 Thread Longwing, LJ CTR MDA/IC
to care about the lack of proper statistics :) I've run secondary servers on the same DB without being in a server group for various reasons over the years and have not noticed any long standing negative impacts. -Original Message- From: Action Request System discussion list(ARSList

Re: Various Questions related to DSO, Atrium Integrator, Server Group Installation)

2012-09-17 Thread pritch
For number 1 - if you're using the ARS Server group install (as LJ noted) you need to refer to the documentation. You would use the ranking forms to determine which server is the primary for each function (ie email) and which is secondary - with that, both servers will have the function active

Re: Various Questions related to DSO, Atrium Integrator, Server Group Installation)

2012-09-17 Thread Karthik
Thanks to Both. Yes, i have implemented server group per BMC guide for a different customer who gave us good amount of time :) however, this customer hav given a strict deadline and i am trying to see what are the options. Pritch, so, if i understand your response to 2nd question correctly, you

Re: Various Questions related to DSO, Atrium Integrator, Server Group Installation)

2012-09-17 Thread pritch
to pick up the new encrypted password immediately. - Original Message - From: Karthik karthik...@gmail.com To: arslist@ARSLIST.ORG Sent: Monday, September 17, 2012 1:00:21 PM Subject: Re: Various Questions related to DSO, Atrium Integrator, Server Group Installation) ** Thanks to Both. Yes

Server Group Patch Upgrade

2012-08-09 Thread Leonard
we are upgrading our 7.5.00 patch3 to patch 8. This is my first time patching a server group. I was wondering if we have to take the servers out of the group in order to run the patch. thanks ___ UNSUBSCRIBE

Re: Server Group Patch Upgrade

2012-08-09 Thread patchsk
in a server group To upgrade servers that are a part of a server group, follow these guidelines: „ Stop all BMC Remedy AR System servers except the server that owns the administrative operation. To check this, open the Configuration tab on the AR System Administration: Server Information form

Re: Upgrade ARS 7.1 to 7.6.04 SP2 in server group

2012-07-12 Thread jaya munjal
Hi William Thanks for sharing your experience. A couple of questions these parameters need to set in all the AR Server or only on the secondary servers. Secondly should be take the primary server out of the server group before upgrading or it doesn't matter till we select overwrite during

Re: Upgrade ARS 7.1 to 7.6.04 SP2 in server group

2012-07-10 Thread jaya munjal
that it dont start along with other dependent service. Ravi Rai Date: Mon, 9 Jul 2012 06:32:14 -0600 From: lj.longwing@mda.mil Subject: Re: Upgrade ARS 7.1 to 7.6.04 SP2 in server group To: arslist@ARSLIST.ORG Jaya, I experienced a similar issue with recent upgrades...and what I found

Re: Upgrade ARS 7.1 to 7.6.04 SP2 in server group

2012-07-10 Thread jaya munjal
@ARSLIST.ORG] On Behalf Of jaya munjal Sent: Sunday, July 08, 2012 4:44 AM To: arslist@ARSLIST.ORG Subject: Upgrade ARS 7.1 to 7.6.04 SP2 in server group ** Hi List We are trying to upgrade our environment (5 ARS in a server group mode) with email engine installed on all ARS servers. The problem we

Re: Upgrade ARS 7.1 to 7.6.04 SP2 in server group

2012-07-10 Thread William Rentfrow
Okay, a couple of things..I have been in the middle of this in Linux and experienced every problem imaginable. Fortunately we now have a good path to work from. First, if you are upgrading in a server group only the primary server should be running when ARS is upgraded. All others should

Re: Failing: AIE 7.1 on SuSE Linux Server Group Environment - Help Please

2012-07-10 Thread William Rentfrow
, July 05, 2012 10:35 AM To: arslist@ARSLIST.ORG Subject: Failing: AIE 7.1 on SuSE Linux Server Group Environment - Help Please A colleague and I are stumped on this. We've done our best to review BMC knowledge articles, did the Google thing, have a ticket open with BMC (very little success, slow

Re: Upgrade ARS 7.1 to 7.6.04 SP2 in server group

2012-07-09 Thread Longwing, LJ CTR MDA/IC
in server group ** Hi List We are trying to upgrade our environment (5 ARS in a server group mode) with email engine installed on all ARS servers. The problem we see is upgrading the secondary servers if we select email engine along with the ARS server in the server group mode. Below

Re: Upgrade ARS 7.1 to 7.6.04 SP2 in server group

2012-07-09 Thread ravi rai
Jaya, Also set the start option Manual during installation so that it dont start along with other dependent service. Ravi Rai Date: Mon, 9 Jul 2012 06:32:14 -0600 From: lj.longwing@mda.mil Subject: Re: Upgrade ARS 7.1 to 7.6.04 SP2 in server group To: arslist@ARSLIST.ORG Jaya, I

Upgrade ARS 7.1 to 7.6.04 SP2 in server group

2012-07-08 Thread jaya munjal
Hi List We are trying to upgrade our environment (5 ARS in a server group mode) with email engine installed on all ARS servers. The problem we see is upgrading the secondary servers if we select email engine along with the ARS server in the server group mode. Below are the steps we

Re: Server group alias in notification web URL

2012-07-06 Thread Nau, Michael
and changing the URL... Thanks for the help, Michael -Original Message- From: Nau, Michael Sent: Monday, June 25, 2012 5:58 PM To: 'arslist@ARSLIST.ORG' Subject: RE: Server group alias in notification web URL Thanks guys, I'll have a look at the implications of changing the server names

Re: Server group alias in notification web URL

2012-07-06 Thread Lou
] On Behalf Of Longwing, LJ CTR MDA/IC Sent: Monday, June 25, 2012 5:07 PM To: arslist@ARSLIST.ORG Subject: Re: Server group alias in notification web URL Michael, The server sends the notification out as it 'knows itself'so if it knows itself via name1 instead of the group alias...that is what

Failing: AIE 7.1 on SuSE Linux Server Group Environment - Help Please

2012-07-05 Thread thojciv
A colleague and I are stumped on this. We've done our best to review BMC knowledge articles, did the Google thing, have a ticket open with BMC (very little success, slow at responding too)...We appreciate any help! Brief background: We installed AIE 7.1 patch008 in a SuSE Linux 10, SERVER GROUP

Re: Server group alias in notification web URL

2012-06-26 Thread Mike Worts
Michael, Check out BMC Remedy Action Request System 7.6.04 Configuration Guide, page 125. I think this is what you are looking for. Add the URL of your AR server group (e.g. http://server group name/arsys) Email Notifications Web Path Specifies the base URL that appears in email notifications

Re: Server group alias in notification web URL

2012-06-26 Thread Nau, Michael
Mike, I already changed that parameter on both servers, but it doesn't affect the URL generated for notifications (I didn't restart the system though, because changing the default web path doesn't require a restart either). From what I read in the server group config guide, I think

Re: Server group alias in notification web URL

2012-06-26 Thread Nau, Michael
Sorry, just for clarification: It does affect the base URL, but not the server parameter in the URL From: Nau, Michael Sent: Tuesday, June 26, 2012 11:55 AM To: 'arslist@ARSLIST.ORG' Subject: RE: Server group alias in notification web URL Mike, I already changed that parameter on both

Server group alias in notification web URL

2012-06-25 Thread Nau, Michael
Hi List, we have two servers running ARS 7.0.01 as a group, and one MidTier server running V7.5. On SYS:Notification Messages I have configured Incident Assignment Notifications to include both an artask attachment for fullclient users and a web URL for midtier users. The server parameter

Re: Server group alias in notification web URL

2012-06-25 Thread Jlbess
You'll need to add a filter on ar system email messages to perform a replace action on the body of the message to update the URL with the correct name. On submit if 'Plain Text Body' LIKE %server=x% AND 'Message Type' = Outgoing Set fields Plain Text Body = REPLACE($Plain Text Body$,

Re: Server group alias in notification web URL

2012-06-25 Thread Longwing, LJ CTR MDA/IC
for the server group node specific stuff (that's how I've set it up in the past) Or you could use the email replace filter as previously suggested. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Nau, Michael Sent: Monday

Re: Server group alias in notification web URL

2012-06-25 Thread Nau, Michael
, June 25, 2012 5:07 PM To: arslist@ARSLIST.ORG Subject: Re: Server group alias in notification web URL Michael, The server sends the notification out as it 'knows itself'so if it knows itself via name1 instead of the group alias...that is what you will get. You should be able to configure both

Re: Server group alias in notification web URL

2012-06-25 Thread ravi rai
Michael, You can refe white paper on server group for more detail on what LJ is suggeting Page 12-13 Ravi Rai Date: Mon, 25 Jun 2012 09:06:35 -0600 From: lj.longwing@mda.mil Subject: Re: Server group alias in notification web URL To: arslist@ARSLIST.ORG Michael, The server

Microsoft Network Loadbalancing with Midtier and AR-Server Group

2012-06-20 Thread Tobias Ziegler
Hi listers, we plan to implement ITSM 7.6.04 with 3 Midtier servers and an AR-Server Group of 2 AR Servers. As we do not have a hardware loadbalancer available we try to figure out if software loadbalancing is a possibility. Do you have experience with Microsoft NLB in an ITSM environment

Re: Microsoft Network Loadbalancing with Midtier and AR-Server Group

2012-06-20 Thread Axton
.1wt.eu/ http://www.linuxvirtualserver.org/software/ktcpvs/ktcpvs.html http://www.apsis.ch/pound/ Axton Grams On Wed, Jun 20, 2012 at 10:09 AM, Tobias Ziegler tobias.zieg...@vipcon.comwrote: ** Hi listers, ** ** we plan to implement ITSM 7.6.04 with 3 Midtier servers and an AR-Server

Configuring Mid-tier for a server group

2012-05-23 Thread Jose Huerta
Hi listers, I'm with ARS and midtier 7.5. I have two ARS servers named: a1.contoso.es a2.contoso.es balanced both under address ars.contoso.es I have mid-tier configured only with server ars.contoso.es. But sometimes I want to access to one specific server, for instance when setting ARS

Re: Configuring Mid-tier for a server group

2012-05-23 Thread Lyle Taylor
Sent: Wednesday, May 23, 2012 2:22 AM To: arslist@ARSLIST.ORG Subject: Configuring Mid-tier for a server group ** Hi listers, I'm with ARS and midtier 7.5. I have two ARS servers named: a1.contoso.eshttp://a1.contoso.es a2.contoso.eshttp://a2.contoso.es balanced both under address

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