Hi Thad,
> Use the "Organization" field in emails to put whatever you want into the
> header. Start the field with a carriage return, so the header starts a
> new line, and then add whatever text you want ("Sensitivity:
> Company-Confidential" in your case).
Fantastic!
Do you know how to track
Thank you Tadeo,
That's what I did, I changed QBE property.
It was more a complaint than a question.
I suggest also other users to check that because it came like that by default.
Regards,
Oscar.
-Original Message-
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROT
Hi ,
I would like a copy -:)
Best Regards,
sharon mamon-meged
AR System administrator
phone : 972-3-9165229
moblie : 050-9165229
"Savant,
Thank you for the clarification, now I see what you're looking for.
There may be several of these with slightly different names, depending
on your implementation. These filters are built on the fly using your
service target criteria. I can however lead you in the right direction
with the followi
hen the to-file parameter would be, eg to-file: $Filename$ where the
Filename variable is set to, for example, x:\remedy\filename 20080902.csv
Cheers
Peter
_
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Grooms, Frederick W
Sent: 02
Classification: UNCLASSIFIED
Caveats: NONE
No API, just Remedy W/F with a simple script. Same code works in both Mid-Tier
and the User Tool. I figure this will hold them over for as long as it takes
for a true BMC integrated SSO/PKI solution.
Christopher Michaud
Remedy System Administrator/De
Hi All,
I've been asked to change the font color of a specific character field's
data (not the label) when it is clicked on. This would be for Mid-Tier
6.3 clients only.
I know I've seen in the docs somewhere, how to apply a style by a
field's database ID, or something along those lines, but I'm
OK...I'm with you. Then after that to actually authenticate the user via CAC
you're calling an API of some sort via a run process?
-Original Message-
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED]
On Behalf Of Michaud, Christopher W Mr CTR USA MEDCOM
Sent
Classification: UNCLASSIFIED
Caveats: NONE
The answer is, it's up to you. The user must supply a username with a password
at least once. If you turn login prompt off or make it "By Preference" the user
can then not be prompted subsequently. We aren't really using this account or
password to a
Hi just got back from vacation and read this news.Has anyone gotten an
email from BMC about this? Doubt I will be able to refund my flight.
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Sanford, Claire
Sent: Tuesday, S
Another way would be to rename the file after generating. This way you
would not have to change any of your macros. You can generate date info
using Set Fields and the MONTH, DAY, and YEAR functions and pass them
into a routine that renames the output file.
From
I follow you. I think the point I'm just hung up on is the login prompt. When
the user double clicks the Remedy User icon, is he presented the User tool
login prompt? If yes, what username and password does he supply?
-Original Message-
From: Action Request System discussion list(ARSLi
I have done this type of thing via perl scripting...create your 'template'
macro and have it contain a unique value for the report name...then have
perl generate the timestamp that you are looking for...make a copy of the
template macro, edit the copy to have a different report name, then execute
r
I run a report each day via macros and escalations.
The report has a name and it overwrites the previous report every day.
Is there a way to have the name of the report end in something like
TIMESTAMP so it does not overwrite the older report?
CSS 5.0
ARS 6.0
SQL 2005
Randy Simon
Remed
Classification: UNCLASSIFIED
Caveats: NONE
The Army does the same. You are correct regarding the user not knowing their AD
password and for that reason I don't use cross-reference passwords here.
Since AD is already doing password length, complexity, expiration enforcement
there is no need t
Lisa,
Thanks, what I was looking for was the workflow element that do the
updating. I have logging on, but I can not find the element that does the
update.
What I need to do is add additional workflow to update another field at the
smae time that the slm status is changed, but I have had no luck
In the service target it's the goal time and the 'start when' and stop when'
that affects the status.
(if I've misunderstood what you're asking, sorry)
-Original Message-
From: Howard Richter <[EMAIL PROTECTED]>
Sent: Tuesday, September 02, 2008 1:23 PM
To: arslist@ARSLIST.ORG
Subject: Q
All,
I hope everyone is doing well. I am looking to see if anyone has found the
links that SLM is using to update incidnets when the SLM status is needed
to be changed and would like to share it with me?
Thanks
--
Howard Richter
Red Hat Certified Technician
CompTIA Linux+ Certified
ITIL Founda
Hmmm...OK, so I understand, allow me to propose a sample case.
Suppose you have a technician with a CAC. I'm not sure how the Army does it,
but in the AF, unless a person is added to what they call an "exception group"
all users have a randomized password in the Active Directory that is unknown
Classification: UNCLASSIFIED
Caveats: NONE
Users sharing a machine will still have a blank PW. However they won't get the
benefit of SSO or "auto-login" as I prefer to refer to it. CAC validation will
still occur after login.
In all cases once the login is complete, whether automatic or not,
So for those users you have a hardcoded password in the User form?
If yes, are you employing password length, complexity, history, and expiration
rules?
-Original Message-
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED]
On Behalf Of Michaud, Christopher W
Thank you so much. It worked. Thanks for explaining in detailed.
On Tue, Sep 2, 2008 at 12:10 PM, Lammey, Peter A.
<[EMAIL PROTECTED]>wrote:
> The out of box notifications for the ITSM 7 suite of applications now uses
> a Notification engine.
> Basically data from the major applications of Incid
Mark,
Use the "Organization" field in emails to put whatever you want into the
header. Start the field with a carriage return, so the header starts a
new line, and then add whatever text you want ("Sensitivity:
Company-Confidential" in your case).
Thad Esser
Remedy Developer
"Argue for your l
Classification: UNCLASSIFIED
Caveats: NONE
Norm,
I forgot to mention we can use the option of setting login prompt to "By
Preference" and for most users this would allow them to log in automatically
without a prompt. However, when a user shares a system with multiple people,
they'll need to
The out of box notifications for the ITSM 7 suite of applications now uses a
Notification engine.
Basically data from the major applications of Incident, Change, Problem, and
Asset all get passed to shared NTE forms and which use Notification message
templates that are stored in SYS:Notification
Hi Oscar,
This is the QBE property for that field... I believe that you can change that
if you want...
Fields that always receive a specific value (not variable) is recommended to
use Equal QBE to improve yours SQL searches in database...
If I didn't answer your question yet, please detail
Hi
We are on ARS 7.1 Helpdesk module.
Our notifications to customer has this link send as an attachment
http:\\yorky\arsys/servlet/ViewFormServlet?form=NTE%3aNotifier&server=paxo.TANDBERGTV.COM&eid=NTS00313310
I can't figure it out where is it coming from. There are no records in AR
syste
Classification: UNCLASSIFIED
Caveats: NONE
Norm:
For now, users will still receive a login prompt. However, they can enter their
username once and create an account on the client. Following that they can
select the username from the dropdown and click OK - no password. My workflow
picks up f
Chris:
If you're doing CAC authentication via workflow, how do you overcome the Remedy
User tool's need for username and password? That is, one must first be logged
onto the client before one can begin executing workflow.
Your approach sounds very interesting to me...the username/password chall
Classification: UNCLASSIFIED
Caveats: NONE
We chose a phased CAC implementation.
The first phase was to CAC enable the Mid-Tier via the IIS server. From there I
control the users access to Remedy and the Mid-Tier application through a
process that performs the CAC validation and then passes
Hi Tadeu,
...but I didn't create that field.
-Original Message-
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED]
On Behalf Of Tadeu Augusto Dutra Pinto
Sent: 02 September 2008 16:45
To: arslist@ARSLIST.ORG
Subject: RES: QBE = Anywhere on fields filled automa
Hi Gavin,
We have noticed that running what should be simple commands doesn't
seem to work as well in Windows as it does in UNIX. We have had better
luck writtning little batch files in most cases.
Also we were battling an issue a week ago where trying to run a batch
file in a set fields RP would
Well that answers it - we're patched and round-robin is cranking away!
-Original Message-
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED]
On Behalf Of Drew Shuller
Sent: Tuesday, September 02, 2008 7:52 AM
To: arslist@ARSLIST.ORG
Subject: Re: SRM auto-assign
There have been problems getting good answers from the SRM support
team, but if you persist you'll get some help.
You can auto-assign an SR to a group, but as far as I can tell, it's the
Org group instead of the Support group. See the Service Request tab in the
Service Request Definition form.
I agree and I think those affected should try taking it up with your
respective hotels.. Most of them have negotiated dealings with airlines and
they might come up with something to waive off any cancellations or
rescheduling costs.. As someone who travels a lot myself I have been able to
do such t
Dear List,
We have a form from which we want to export data via Mid-Tier. If I put the
report in my User Tool and export the data to a comma separated file (csv), the
data exports and I can import it into Excel, open it, and see all the data.
In Mid-Tier I select the “Report” form entry to whi
Hi,
Anywhere is the default value for any fields that you create on form...
to change the default QBE value for fields go to Admin Tool (Menu File ->
Preferences... Page Form -> Default QBE Match).
Att,
Tadeu Augusto Dutra Pinto
---
ITSM 5.6
Some one knows why field zSchemaProperName on forms CHG:Chage,
HPD:HelpDesk and CHG:Task are QBE = Anywhere ? If all records on each
form have the same value.
Oscar Brotons.
IT Consultant.
**
IM
Let me know what you find, we don't want to assign SR's to individuals but
rather to the group; according to Support, it's not possible as designed.
-Original Message-
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED]
On Behalf Of Drew Shuller
Sent: Friday, A
They should just have it in Houston. There is a ton of conference space
and hotel available. I am sure they could take over a hotel in the area
of their building! Houston in October is actually very nice!
From: Action Request System discussion list(ARSList)
There's a whitepaper that shows port configurations for Alert, let me know if
you need a copy.
-Original Message-
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED]
On Behalf Of Sharon-Michal Mamon-Meged
Sent: Tuesday, September 02, 2008 4:59 AM
To: arslist@AR
We upgraded from 6.3 p20 to 7.1 p4 on Solaris with no problems. On
Solaris you will need to upgrade your OS to Solaris 9 or 10. Also bump
up to Oracle 10g.
As for your questions...
1. Depends on what internal support you have. If all you have is
Windows support people then go with Windows,
Never mind - just found the "Vendor" tab on Incident! (that will teach me
to look a little harder before I "leap" to the list ;)
Julie L Kanakanui JLKANAKA/facultystaff/uncg
09/02/2008 10:07 AM
To
arslist@ARSLIST.ORG
cc
Subject
Remedy 6 "Work Orders" in Remedy 7?
Hello,
We're in midd
Hello,
We're in middle of our Remedy 7 implementation, moving from Remedy 6. We
had made use of Work Orders, associated with Tasks, in REmedy 6, to track
things like referred vendor, out/in times, vendor ticket#, etc. Is there
similar functionality in Remedy 7? So far I'm not seeing this in
**
Thanks again,
I must ask to our DBA for these details.
Regards.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Joe DeSouza
Sent: 26 August 2008 21:46
To: arslist@ARSLIST.ORG
Subject: Re: system table actlink_se
**
Hello Joe,
Thank you for your response and excuse me for delay.
As I told before there are around 10k entries, I think that’s not a huge
amount, much lower than other data tables.
I check that the index exists on actlinkid field used in every searches.
But I’m getting this search not “
Sorry for the delay I took some holidays.
There are 9692 entries related to 6744 total active links.
Thank you.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Frank Caruso
Sent: 26 August 2008 16:54
To: arslist@ARSLIST
Hello Listers,
I want to add Sensitivity: Company-Confidential to all outgoing e-mail
headers of e-mails that are sent by our AR System. Any idea how? I
tried to enable SSL in the Email Engine configuration and since then
my e-mail engine can't send any e-mail. When disable the flag
everything wor
How about we all get a "BMC cancelled the conference and all I got was
this lousy t-shirt" t-shirt?
Ben Cantatore
Remedy Manager
(914) 457-6209
Emerging Health IT
3 Odell Plaza
Yonkers, New York 10701
>>> [EMAIL PROTECTED] 08/31/08 7:16 PM >>>
** P { MARGIN-TOP: 0px; MARGIN-BOTTOM: 0px}
It
Actually it looks like you are on a different version than we are. We are now
on SLM 7.03 so I don't think you are encountering the same bugs we have been
dealing with.
What are your Start and Stop criteria for the SLAs that you created?
Thanks
Peter Lammey
ESPN MIT Technical Services & Appli
Hi ,
Thank's for your reply .
I'm using SLA 6 .
Best Regards,
sharon mamon-meged
AR System administrator
phone : 972-3-9165229
moblie : 050-9165229
"Lammey, Peter
Check the open ports in your desktop .
Best Regards,
sharon mamon-meged
AR System administrator
phone : 972-3-9165229
moblie : 050-9165229
"Trevino, Rick"
Hello Listeners !
just short query.
We are running with AR7.1 and MS SQL2k5.
Currently our DB and Server is Latin 1.
We now need to move to Unicode. The only "upgrage" option I am aware of,
is installing a new Unicode Database, and manually with Remedy means,
moving the data.
Or is there any ot
Hello List,
We are currently on ARS 6.3/MT 6.3/FB 6.3 on Solaris 8,9i(Unicode) database
and have a custom built application.We would like to move to ARS 7.1
p4,primarily to support Japanese and German languages and also to not fall
off-support with the release of the new 7.5 version.
I would like
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