Making use of call guides which check flags is one way.
The other is to have a work flow template table which is referenced
and the necessary actions kicked-off/created with pre-defined
predecessors successors.
___
Hi all,
Build a display only field that holds
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\App
Paths\Winword.exe\path - let name it Reg key
Build a result field - Reg value.
Use OLE:
- explore Windows Script Host Shell Object
- find function/method RegRead
- Reg value =
Hi,
Thank you for your valuable reply to my post.
Right now we storing all the selected applications using table. From this
table we need to pick all the selected values to kick SUB-PROCESS
individually.
Can anyone help me in this case.
Best Regards,
Krishna B
jgdum...@gmail.com wrote:
The web site has been updated with the Tutorials and on-line registration
and survey.
www.wwrug.com
Just a couple of weeks left for the discounted registration fee.
Daniel
_
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Daniel
Hello everyone,
Windows 2003 - SQL Server 2005 - AR System 7.1
Error : Upgrade to Atrium Core 7.5 failed during 250patch000 with an exit code
of 1025
We started with CMDB 2.1, à applied Patch 5 to CMDB 2.1. - OK à
Upgrade CMDB 2.1 Patch 5 to CMDB 7.5 patch 1 - we get the errors ..
Have a desktop that refuses to show links in vertical navigation bars on any
ITSM form. It is not a permission issue. Cleared out all cache files but
that did help.
Any thoughts?
(Unfortunately I am not able to access the arslist archives)
Does the client have a JRE installed?
Rick
-Original Message-
From: Frank Caruso caruso.fr...@gmail.com
Date: Tue, 23 Jun 2009 15:21:31
To: arslist@ARSLIST.ORG
Subject: Empty Navigation Bar
Have a desktop that refuses to show links in vertical navigation bars on any
Where can I get information on RIK.EXE - what it is, what it does,
what the parameters/switches are,e tc? I looked
in the configuration manual and didn't' see any mention of it either in
the index or with the other utility programs.
Thanks!
Portions of this message may be confidential under an
RIK stands for Remedy Installation Kit (I think) and is the utility used by
many of the installers to import defs and data in to the server. It's not
intended to be used directly and I don't believe there is any published
documentation on the options.
Mark Walters
The opinions, statements,
Hi everyone!
Does anyone have a PDF or Visio document including all classes in the CDM added
by extentions to the CMDB?
Focus is TM-ART, Discovery FD/TD, Batch Discovery (Control M), SIM.
This would help me a lot...
Paul Odelberg
Please consider the environment - do you really need to
I think so, but not sure why that would matter. The navigation bar appears
to made of all JavaScript.
On Tue, Jun 23, 2009 at 3:23 PM, Rick Cook remedyr...@gmail.com wrote:
Does the client have a JRE installed?
Rick
--
*From*: Frank Caruso
*Date*: Tue, 23 Jun
I had an error too and have a ticket open with BMC that appears to be a
software bug.
The exact error was:
The installation of BMC Atrium Impact Simulator, BMC Atrium Web Services, or
BMC Atrium Web Services Registry requires that BMC Atrium CMDB 7.5.00 already
exists on the designated AR
com.bmc.smbu.install.common.rule.engine.CommandExecutionException: RIK command
(C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\Utilities\rik\rik.exe loadapp -x
sd08rmpd01 -t 0 -u Demo -p -l E:\Program Files\AR System\
sd08rmpd01\ARServer\newinstall2\sd08rmpd01 -n CMDB-RIK_Install -f E:\Program
Files\AR
driver.exe is what rik uses.. driver.exe without any parameters or with the /?
switch will give you the entire menu of options.
Joe
From: copits.rich...@bwc.state.oh.us copits.rich...@bwc.state.oh.us
To: arslist@ARSLIST.ORG
Sent: Tuesday, June 23, 2009
Thanks – is this documented anywhere?
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Joe DeSouza
Sent: Tuesday, June 23, 2009 9:04 AM
To: arslist@ARSLIST.ORG
Subject: Re: RIK utility program...
**
driver.exe is what rik uses.. driver.exe
When you see the schedule, you need to click on a weekday
to then see the schedule for that day. This will give you the list
of morning tutorials, and if you click on the tutorial session ids
then you get the synopsis.
Remember, these tutorials are really just long sessions that
are part of the
If a hot backup was done with the archive logs active, then the backup should
be consistent, whether the app is up or down.
Oracle is very good with hot backups...looks like your DBA needs to get a
better understanding of this kind of backups
Guillaume
-Original Message-
From: Action
As far as I know, there is no published documentation.
But I got started with RIK by looking at the installation logs.
In installation log, if you search for RIK, you will be able to
see it in action.
-AKP.
On Tue, 23 Jun 2009 08:23 -0400, copits.rich...@bwc.state.oh.us
wrote:
**
Where can
Over the past few years ITM3 California has quietly amassed a collection of
Remedy-themed internet domains. But since our business is growing in
decidedly non-Remedy areas, we've decided to sell or lease most these
domains.
Some of the more interesting .com domain names include:
Great job making the schedule easy to use!
This is the first year tutorial type sessions have been included as part of
the conference. This is a solid addition to the schedule and should be
presented as a way to save training dollars on separate sessions. Thank you
for taking this progressive
I do not know who did the website at the main bmc.com website..
I like it.. helpful, informative, easy to locate, simple.
Good job !
--
Patrick Zandi
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BMC Support is alot better too, the submission of tickets, style.. WOW
Very nice !!
On Tue, Jun 23, 2009 at 10:21 AM, patrick zandi remedy...@gmail.com wrote:
I do not know who did the website at the main bmc.com website..
I like it.. helpful, informative, easy to locate, simple.
Good job !
I am impressed with the speed of navigation. 1 second load times make me happy!
Rick
-Original Message-
From: patrick zandi remedy...@gmail.com
Date: Tue, 23 Jun 2009 10:24:57
To: arslist@ARSLIST.ORG
Subject: Re: bmc website
BMC Support is alot better too, the
Hey! they fixed the drop down menus that gave you time to make popcorn
between..
N I C E !!
On Tue, Jun 23, 2009 at 10:24 AM, patrick zandi remedy...@gmail.com wrote:
BMC Support is alot better too, the submission of tickets, style.. WOW
Very nice !!
On Tue, Jun 23, 2009 at 10:21 AM,
**
Fellow Listers...I've been on the ARSLIST since 1993, and truthfully this has been my main professional source for all these years. Thank you all! These days I am more of a lurker than a responder, and that's probably because of the ARFUN (and AR-Overload) I'm having here at Orbitz Worldwide.
Hi,
If we wanted to drop from the load balancer and point it directly to the mid
tier, what would you need to do to do this?
In Case of webservices
Regards
Suresh Zalaki
_Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_
Important
This reminds me of a post from April 9 with the subject of 'ADV: Remedy
Domains'. :)
Stephen
Remedy Skilled Professional
On Tue, Jun 23, 2009 at 10:07 AM, Bing b...@itm3.com wrote:
**
Over the past few years ITM3 California has quietly amassed a collection of
Remedy-themed internet
I am not sure if it is, I just know about it through experience and the few
times I had to use it. If you are familiar with what all the API calls are
named, you will not find it too hard to understand the menu of options this
program displays on invoking help.
Joe
My error was different from that and what I got appears to be a software
bug but we have yet to attempt this install again to find out more. I'll update
this thread in case I get a similar error like yourself..
Cheers
Joe
From: Jorge Polo
There is a term for this type of collection, but I cannot remember this and
I have always questioned the ethics of a company or person that does it.
Also there is an artical on this type of doman collections at
http://www.ivanhoffman.com/passive.html .
Have a great day in the world of Remedy,
Cyber squatter
;)
-Original Message-
From: Howard Richter hbr4...@gmail.com
Sent: Tuesday, June 23, 2009 4:59 PM
To: arslist@ARSLIST.ORG
Subject: Re: Attention BMC/Remedy Partners and Resellers :: Remedy-Themed
Internet Domains for Sale or Lease
There is a term for this type of
Isn't the term called cybersquatting or domain camping? Its another way to
make a buck. Regardless of what you may think of the practice, it is legal, as
long as trade names or similar sounding names (I.e.Micorsoft) are not used.
Rick
-Original Message-
From: Howard Richter
Thank you.
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Joe DeSouza
Sent: Tuesday, June 23, 2009 11:39 AM
To: arslist@ARSLIST.ORG
Subject: Re: Error when upgrading CMDB 2.1 Patch level 5 to CMDB 7.5 patch 1
**
My error was different from
In cleaning an xml def file of server dependence I noticed some serverName
references contain an astrisk(*) instead of the @.
Are they interchangeable?
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Hi Listers,
I know this is elementary but my brain is chasing itself in circles
today. I need a qualification to ensure that a filter will only fire if
a field value has not changed. Will 'FieldA' = 'DB.FieldA' do it or am I
missing something?
Jenni Wacholz
Remedy Developer
Coventry Health Care
Looks like you need configuration data (for the sub-processes) in your table
on a per application basis, which can then be used to launch the appropriate
sub-process for the given application.
This is similar to the Data Driven State Model that has been used in a few
of the OOB applications from
'TR.FieldA' = $NULL$
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Wacholz, Jeanette (Jenni)
Sent: Tuesday, June 23, 2009 12:12 PM
To: arslist@ARSLIST.ORG
Subject: Filter qualification: verify a field value has NOT
'TR.FieldA' = $NULL$ and 'DB.FieldA' != $NULL$
You mentioned changed so I am thinking the database has an actual value but
the user is not changing the value
On Tue, Jun 23, 2009 at 8:21 PM, Givens, Gregory CONT
gregory.giv...@navy.mil wrote:
'TR.FieldA' = $NULL$
-Original Message-
All,
Just in case anyone was a clear member, they just went under.
Have a nice day,
Howard
-- Forwarded message --
From: Clear Customer Service clearsupp...@flyclear.com
Date: Tue, Jun 23, 2009 at 3:21 AM
Subject: Clear to Cease Operations
To: hbr4...@gmail.com
[image:
I hate when these discussions start again. Your original qualification will
work for ensuring that you capture change. Introducing TR into the mix then
makes you consider 'is it going to null' etc...but the simple one you have
defined originally should check to see if it's changing.
_
Yes.
You really can't use 'TR.FieldA' as a test unless the field cannot be
NULL ( The 'TR.FieldA' will be NULL if someone is changing that field to
NULL as well). You may also need to do a specific Null check for each
as well.
('FieldA' = 'DB.FieldA') OR (('FieldA' = $NULL$) AND
Hi Jenni
Gregory says 'TR.FieldA' = $NULL$ This will miss cases where the field is
being changed TO null from a non-null value
Frank says 'TR.FieldA' = $NULL$ and 'DB.FieldA' != $NULL$ This will normally
work correctly. But if you have a push fields action pushing values to the
form,
Hello ARSList,
I would like to benchmark some data around Survey Responses to the Service
Desk. I found an industry website that says: A high response rate is
the key to legitimizing a survey's results . . . and the standard response
rate is 13%. This makes good sense to me for ticket based
I think 'DB.FieldA' = 'FieldA' like you had should be sufficient unless you
care if the value is actively being set to what it was before (e.g., they
cleared the field but reselected/re-entered the same value, etc. - this also
can happen during reconciliation in the CMDB), or if the value can
Wow. I used to be a member. I didn't see it being worth $150/yr, and I guess
lots of other people felt the same.
Wonder what TSA will put in place as a substitute?
Rick
-Original Message-
From: Howard Richter hbr4...@gmail.com
Date: Tue, 23 Jun 2009 13:31:24
To:
Thank you all for your responses! You have been very helpful. Since the
field in question will always have a value in it and I just need to
ensure that the value has not changed, it sounds like my original
qualification should work.
Jenni Wacholz
Remedy Developer
Coventry Health Care Inc
Christopher Puente
Enterprise Remedy Engineer
HQ USSOCOM, Team EITC
(813)826-3017
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of patrick zandi
Sent: Tuesday, June 23, 2009 10:21 AM
To: arslist@ARSLIST.ORG
Subject: bmc
Puente, Christopher J Mr CTR USSOCOM HQ would like to recall the message, bmc
website.
___
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Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers
Rick,
I still am, but did not use it much the last 3 months. I had about 2 months
left and was not going to renew.
I am just worred about the data collected.
Howard
On Tue, Jun 23, 2009 at 1:40 PM, Rick Cook remedyr...@gmail.com wrote:
Wow. I used to be a member. I didn't see it being worth
That would be a good thing to find out about, wouldn't it? Hopefully,
someone will tell us, and tell us the truth, and then actually do what they
say. A bit more personal data than your local DMV has.
Rick
On Tue, Jun 23, 2009 at 10:49 AM, Howard Richter hbr4...@gmail.com wrote:
** Rick,
I
Hi,
I have custom fields (Support Phone Numbers) on a table that are only
accesible to a specific Support Group. Unless you are a member of that
permission group, the fields don't show up on the table. However,
when I use the BMC Remedy OOB Reporting (This is access via Remedy User
Tools
Quite simply, if it's showing up in the report, they have 'permission' to
it...you may be using a 'it's hidden so they don't have access to it' model,
which is not a security model really. If they shouldn't have permission to
it, then remove their permission to the fields, and they won't be able
Sorry if this is obvious, but what was Clear?
_
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Howard Richter
Sent: Tuesday, June 23, 2009 11:49 AM
To: arslist@ARSLIST.ORG
Subject: Re: OT: Fwd: Clear to Cease Operations
**
Rick,
I
Thanks for your input, LJ! I was able to fix the field permissions and sure
enough, it didn't show in the report!
LJ Longwing wrote:
Quite simply, if it's showing up in the report, they have 'permission' to
it...you may be using a 'it's hidden so they don't have access to it'
model,
which
The only caveat that I should have made to that earlier is this. You will
want to make sure that none of the workflow is using information in those
fields. Remember that if they don't have permission to the fields they will
show up as null...if you have validations and such you may come across
Hello everyone,
Approvals are skipped at Implementation Approval and Close Down Approval
phase.
Approval mappings are configured at Implementation Approval and Close Down
Approval phase and people, support Groups and functional roles are define.
All the Change Request were able to bypass
test. 9:39pm EST
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Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Hi Bing,
Well instead of being a cyber capitalist come on down to WWRUG09 and auction
off the URLs
and donate the proceeds to charity.
Hmm, RemedyUserGroup.org, think that is really ARSlist and WWRUG??
(or perhaps Matt Reinfeldt would like to claim it since he hosts a bunch).
Hand it over bud
El 24 de Junio es dia de fiesta nacional en Venezuela, por lo que no estaremos
trabajando en la oficina y no tendre acceso a mi cuenta de correo electronico,
no reincorporaremos el 25 de Junio.
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I do own www.RemedyUserGroups.com http://www.remedyusergroups.com/ which
Matt hosts and uses for all user groups that are interested. Matt does all
the work !!
Susan
On Tue, Jun 23, 2009 at 8:48 PM, Daniel Bloom danielbl...@rogers.comwrote:
** Hi Bing,
Well instead of being a cyber
That happened to some of my users when they were using the 7.1 user tool
with a 7.5 server...
-Murtuza.
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Frank Caruso
Sent: Tuesday, June 23, 2009 6:05 PM
To:
Hi All,
Has anyone createdor worked on ardbc file system plugin for version 7?
I found one knowledge base article on BMC Support ,where one plugin was
attached but that is for version 5.0.
Thanks Regards
Anil
ICC World Twenty20 England #39;09 exclusively on YAHOO! CRICKET
Hi Shyam,
Thank you for your valuable reply to my post.
I searched for what ever you mentioned in the reply post. But i didn't get
the proper post for this.
My problem is,
-- Earlier we are using BMC CDM (Corporate Directory
Manager) tool to initiate the workflow for sending
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