We logged a call with BMC regarding the issue where when importing workflow
from previous releases to a 7.6.04 environment and this was their response.
When you import custom forms from version lesser than 7.6.04, those forms will
be un-editable as the BPCU hash is not updated. You need to
hi,
The major reason we see many issues is that the BPCU is not updated with the
suitable hash information. Overlays functionality in case of migration from
older version to ARS 7.6.0.4 largely depends on the way BPCU works.
Either BMC can provide with the hash information of older version (if
hi,
As David rightly pointed out Overlays feature is not present in ARS 7.5
hence you cannot create a Overlay of any form or any thing custom..
Thanks,
Vikram.
Kathy Morris wrote:
I just found that I was misinformed. The server is not 7.6.4. It is
7.5.
I still do not understand
Hi,
I switch between Base Development and Best Practice Customization, and in
both cases I only see 711 of 713 filters. The exact same filter as I
imported.
We are not interested in BPCU at all, as this is a 100% home grown system,
but this seems to be beside the point with this issue.
If I
hi all,
I've got a pdf Integrating BCM Remedy ARS with SSO ...
It's dated July 2006
Can anyone confirm whether its content is applicable to ARS 7.5 and
later or whether there is any new documentation available related to the
topic?
Greetings
Serouche
forget my post ... I found this
https://communities.bmc.com/communities/thread/29683
better late than never ...
:-D
On 3/25/2011 8:32 AM, Remedy Maniac wrote:
hi all,
I've got a pdf Integrating BCM Remedy ARS with SSO ...
It's dated July 2006
Can anyone confirm whether its content is
Hi,
We are looking to install Remedy 7.6.04 along with CMDB and Asset Mgmt
(v7.6.04)
We currently have CMDB 2.1 with AM 7.1 and we are planning to install a
vanilla version first and then customize it per our needs.
Can somebody please provide a list of activities that has to be done for the
Hello All,
I searched the list but found no answer.
I have an issue where floating users are granted a write token on read
operations. I verified this with driver to eliminate workflow that could
trigger this behaviour. On the first GetListEntry the user is granted a write
token, although
Martin,
If I am not wrong.
Even if a consultant is just view a ticket, if has a floating assigned to his
name in the User form.. He/She who log's in to the system will be allotted with
Floating write license. And with Floating write if he/she has kept the session
open for long. By default its
Conny:
I'd suggest turning on Filter (and maybe API SQL) logging and re-testing with
driver to see if there is any On Get workflow firing that might be updating
something. Maybe password management is involved?
FWIW,
--Phil
From: Action Request System discussion list(ARSList)
This is, and always has been, how it works I believe. A write license is
assigned when a query is performed because there is an assumption that the user
may then modify the record returned and try to save it. If the license was not
assigned until this point you would run the risk of not being
Hi there,
the non-ars web service I'm trying to consume requires a basic
authentication.
As far I understand I need to set the Authentication to Username Token
in the filter that call the remote Web Service. Is this correct?
Anyway it isn't working.
FAILING REQUEST FROM ARS
POST /ws/bla
Do you see anything in the logs (SQL, API, ...) on the server? That might give
a clue why those 2 are not showing up.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky
Sent: Friday, March 25, 2011 2:00 AM
I have seen no object show up in the 7.6.04 dev studio against 7.1 server ,
and when in Admin mode as well..
no AL, no Filters, no Guides
But I do not change a 7.1 server with a 7.6.04 DEV... it is just that I have
noticed this on more than one desktop.
On Fri, Mar 25, 2011 at 9:23 AM, Grooms,
What version ARS are you using (as 7.1 and above have Basic Authentication
fields that you can fill out when creating the Filter to consume a web
service)?
Fred
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Mark
Sorry about that. I'm using 7.5 Patch 5
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Fred, where exactly do I find those fields?
In my filter I see the following fields:
Data Source
Server Name
WSDL File
Port
Use
Endpoint
Use
Operation
Authentication
Inpot Mapping
Under Authentication I can select
None
Custom
Username Token
Which one do you mean?
Thanks
Mark
Hello there,
a web service is creating records in one of our forms. The attachment
size is here is unlimited.
In the next step I create tickets in our incident tickets. Here the
attachment has a limit and I need to check the size of the attachment
before the transfer from the middle form into
Skip Patch 6, go stright to Patch 7. We're using Patch 7 from the very
beginning and have no problems.
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug11 www.wwrug.com ARSList: Where the Answers
So after I complete the process of cleaning up after the barely usable BPCU
utility (which creates about 75% of its overlays erroneously - on objects
that have never been modified - requiring you to manually delete those
overlays) and upgrade a system to 7.6.04, then later when I import the
I think for Dev Studio you use the Username Token. In the Admin Tool you
actually see fields in a box listed Basic Authentication.
Fred
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Mark Milke
Sent: Friday, March 25,
Hi Mark,
If the aim is to create the incident only if the attachment size is
less than 5 MB, then you can limit the size of attachment to 5 MB in
the middle form.
Regards,
Saurabh
On 3/25/11, Mark Milke mark_mi...@yahoo.com wrote:
Hello there,
a web service is creating records in one of our
Well, I could, but the requirement is to accept tickets with any size
of attachment and if the attachment is to big to drop the attachment,
log the fact that I'm dropping the attachment and to create the ticket.
___
BMC Remedy has so many options. I am a bit surprised that you can't set an
option that says -- do not grab license.
It is sold - that -- unless you are modifying somebody else's record -- you
don't need a license.
(Clever wording -- you don't NEED a license -- but you USE one anyway)
I started the Admin 7.1 to see what you mean. OK, I can see the fields
you've mentioned. The only problem is that when I open my filter and
go to the Set Fields action it wants to overwrite it, because the WSDL
is not loaded (whatever he means with that). I decided to do it anyway
but it throws
Hello All,
I have configured a Operating Company - ABC and Customer Company -
XYZ.
ABC would be supporting XYZ for Change Management.
Created two test tickets, one for ABC and one for XYZ. Now when I view
the change calendar , using quick filter - when I filter by Company =
ABC, I see both the
Approvals are skipped at Implementation Approval.
Configured the Approval Process Configurations for a Customer Company.
Approval mappings are configured at Business Approval Phase( group
Approval) and Implementation Approval phase(group approval) and
people, support Groups and functional roles
Hello Listers,
Ars 7.6.03
Ms 2003 Enterprise x64 on a VM
MS SQL 2005
I have a request to build a threaded discussion forum in BMC ARSystem. The
forum would be on a helpdesk form as part of the application.
I'm guessing the threads would be restricted to the current ticket being
displayed. The
Make sure that there is a person in the Group that you have mapped with
a Role of Infrastructure Change Approver.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Raj
Sent: Friday, March 25, 2011 12:11 PM
To:
Whoa!!! With all of the excitement of Overlays and future ITSM upgrades I
hand not realized any non BMC definitions need to be run through the BPCU.
Admittedly I am just starting to get familiar with Overlays and BPCU but my
assumption was custom applications would not have any need for BPCU. I
By the way, I also see a number of untouched BMC objects in the BPCU
difference report that say they will be converted to Overlays. I was
scratching my head on that one. At least I know I am not the only one
seeing this. I too am tempted to let the ITSM 7.6.03 to 7.6.04 upgrade fly
since these
Thanks Tommy, Implementation Approval Phase worked now.
The person in the second group had a role of Change Manager, but not
Change Approver. So, I changed that to Change Approver. And the
approvals worked correctly.
Thanks a lot.
On Mar 25, 10:30 am, Tommy Morris tommy.mor...@radioshack.com
Thanks a lot Tommy.
It worked now, The person had Change Manager Role but not Change
Approver Role. So I changed the functional role to Change Approver,
and it worked.
On Mar 25, 10:30 am, Tommy Morris tommy.mor...@radioshack.com wrote:
Make sure that there is a person in the Group that you have
On my 7.1/7.0 - 7.6.04 staging server, BPCU created 64 form overlays. I
consider 35 of them to be valid because there really is a difference between
the customized forms and the same objects on a reference server. The other 29,
mostly AR system forms, are not valid and the overlays will have
Hi Misi,
We observed this issue from few customers but it was a different scenario.
As a workaround try this, not sure it will fix though.
Open Preferences - BMC Remedy DS - Object List View - Select Filters and
check on Basic Columns and Click OK
And open the filter list again.
See if that
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