Hi - Does anybody has any input or any matrix on Performace og BMC ARS on
different OS, so that We can take a decision that Which OS is more suitable.
I have option of both Windows 2008 or Unix , but on Which OS BMC Product's
performace is better.
Please advise
--
Regards,
Bhupesh Gupta
Solaris 11 is coming out in days: sun boxes are claiming 5x performance with
new cpu's ... I would go that direction... Very soon
Just something to think about
Sent from my iPhone so typo's or funky words can and do happen!
On Oct 5, 2011, at 5:19 AM, Bhupesh Gupta
I would consult with your network team for duplex settings. Reason being, your
switches or routers may be set for something other than full duplex. If your
servers' NIC contradicts this it will cause severe packet loss and increased
collisions. Solaris servers should:auto negotiate out of the
Hi Gupta,
I have not looked to see but is 7.6.04 compatible with Solaris 11 in the
compatibility matrix? I hope so because I'd like to upgrade :-)
We have test systems on all platforms. To be honest, I've not really every
caught myself saying, wow this one is so much faster. I would
Listers,
I found another tricky issue, SRM is not creating incidents, neither changes,
in the Service Request form I only see that the PDT is in progress but AOT only
stays in Initiate status, but this is not happening with all SR it only
happens with those with Navigational categories
At rug 2011 there was a vendor booth that showed how they do share point
integration, who was the vendor?
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
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Hi,
Instead of sending email notification for one grp I am using notification to
their cell number. The AR message form shows that one notification has been
sent but user gets 20/30 texts of the same message.
Does anyone know why this is happening?
Thanks
I think it was Rapid Technologies
Todd
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of michael campbell
Sent: Wednesday, October 05, 2011 9:18 AM
To: arslist@ARSLIST.ORG
Subject: Share point integration with bmc remedy?
**
At rug 2011 there was a
http://en.wikipedia.org/wiki/SMS
Yes - SMS / Text is limited in lneth like twitter - in fact twitter took
it from text message limit.
So cell phone companies allow greater length by breaking them up into
multiple messages. Your users will love that, especially if they have
overages on going over
Hi Vishwa!
We use this system a lot for doing fast Asset Audits, but it also works with
receiving/dispatching goods etc.:
Key Features Benefits
Provides a simple, fast barcode scanning user interface to your Service Desk
to significantly improve the time required for the following
I think it was Meritide.
http://www.meritide.com/
http://www.RemedyAnywhere.com/
-John
On Oct 5, 2011, at 10:02 AM, Arner, Todd wrote:
**
I think it was Rapid Technologies
Todd
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of michael
It probably depends on what sort of integration you are looking to do. Before
looking into vendors I would see if Remedy and SharePoint have the tools you
need already built in. There is a lot you can do that is simple and requires
no additional money to be spent.
I've worked with the
You are correct it was Meritide...I think the sales rep name was Clay.
-Mike
Michael Hocks
Remedy Administrator
651.366.4091
mike.ho...@state.mn.usmailto:mike.ho...@state.mn.us
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of John Sundberg
Sent:
Hi list. need some help here. I am trying to save an attachment from a
different form from where the workflow is being fired.
I am trying to get an attachment from a work info form. I am only testing
this out so I have some values hard coded in my workflow.
I am doing a set fields action to a
I'm curious to hear if anyone has tackled, or attempted to tackle creating an
on-call list for their support queues and using workflow to send out
emails/pages to the identified support staff when a ticket is generated. Did
you customize, use a third party tool, a combination of both, or
We integrate with Alarmpoint (now called xMatters), which is a third-party
tool. It's worked well for us.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Mike Tomasiewicz (ConAgra Foods)
Sent: Wednesday, October 05, 2011
Create a display only attachment field and pool on the different form. Do a
set fields from the existing form with the attachment to the new display
only attachment.
On Wed, Oct 5, 2011 at 12:29 PM, jham36 jha...@gmail.com wrote:
** Hi list. need some help here. I am trying to save an
hi there
i'm dealing with what seems to be an issue, just want to know if
someone else has experience the following behavior
i configuring survey for a company, not -global- for service request.
i already create the survey and configure the rules but the field
enable survey is set to NO, but the
Hello,
Does anybody know off hand if there is OOB functionality or
configuration to have Incidents which have tasks automatically change
status to resolved when the last task is closed?
Or is this going to be a customization also?
BTW We are on ServiceDesk ITSM 7.6.0.
Thanks, Ken
Aha, I think I finally understand now, thank you for the help. As you
suggested, using the Request ID mapping by doing a prior set fields
lookup does in fact work. However, you might have implied that it would
execute filters that had get entry execution-- I still have to enable
service for
No there is not...
Guillaume
From: Action Request System discussion list(ARSList) [arslist@ARSLIST.ORG] on
behalf of Cecil, Ken [kce...@hubbell.com]
Sent: Wednesday, October 05, 2011 1:14 PM
To: arslist@ARSLIST.ORG
Subject: Configure Incidents to Close
There's similar workflow in Change Management that performs the same function
if you want to take a look at how it's implemented OOB.
Tauf Chowdhury | Forest Laboratories, Inc.
Service Portfolio Manager
Infrastructure - Service Management
Office: 631.858.7765
-Original Message-
From:
Thanks Frank. That seems to work.
The next hurdle is to only save the attachment if the attachment name meets
certain criteria. I am thinking that I can get the attachment into the new
display only attachment field, then do a set field action to a character
field. That should give me the
Hi Vishwa,
You might also want to have a look at TracerPlus (www.ptshome.com) but will
require some development on Remedy to stage the data and do the rest with
workflow.
Regards
Francois
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Theo
As per the compatibility matrix:
Vendor Backwards Compatibility and AR System 7.6.04
It is expected that a vendor will retain full backwards compatibility with
existing major or minor versions of a product when releasing newer versions of
their products. This includes major, minor and
It makes sense though.. With change management, there is a finite list of
tasks to complete the change and when the last task is complete, technically
the change is complete.. If you think the change is not complete and there
is something remaining to be done, then there was an undocumented
Perfect timing: I knew that.. was waiting for the official... Thank you
again..
On Wed, Oct 5, 2011 at 2:24 PM, Easter, David david_eas...@bmc.com wrote:
**
As per the compatibility matrix:
** **
*Vendor Backwards Compatibility and AR System 7.6.04 *
It is expected that a vendor
You could also use something like Abydos designer so that the last task in your
Incident is a task that performs an update of the Incident and sets the status
to Resolved.
Tauf Chowdhury | Forest Laboratories, Inc.
Service Portfolio Manager
Infrastructure - Service Management
Office:
A much simplified approach (and real too) -- thanks.
-John
On Oct 5, 2011, at 1:24 PM, Easter, David wrote:
**
As per the compatibility matrix:
Vendor Backwards Compatibility and AR System 7.6.04
It is expected that a vendor will retain full backwards compatibility with
existing major or
That would actually amount to having a 'follow-up', 'is your problem
resolved' type of task.. If that is a business requirement that you follow
up, so be it.. This probably is more of a business requirement when the
customer serviced is external and a revenue generating customer.
If not, the
John,
Thanks for the input. However, I am not completely sold on that line of
thinking. Oracle 11g client is unsupported while Oracle 11g database is
supported. Simply putting this back in the vendor's court is very
presumptuous.
The database should be compatible.. Client libraries are a different issue..
Try using the client of a compatible version with 11g and it should work..
Joe
-Original Message-
From: John Doe
Sent: Wednesday, October 05, 2011 2:49 PM Newsgroups:
public.remedy.arsystem.general
To:
You are certainly correct. If I use Oracle 10g client it is compatible with an
Oracle 11g database, as per the matrix. But that was not the point. My point
is that simply saying that the product is compatible as long as the vendor
(Microsoft, Sun) claim backward compatibility is very
The cheapest and fastest integration product I worked with was EtherPage that
is now owned by Mobilesys.
There is also TelAlert which may also be easy to set up but not as easy as
EtherPage..
And then a more robust product as someone else pointed out that is rich in
functionality, is
Hey everyone,
I noticed today when using appadmin or any other user including Demo, I cannot
see the Business Manager and SRM Administrator permissions. I tried to add
them with appadmin and they were missing.
Any ideas?
7.6.04, Windows Server 08, SQL Server 08
Thanks in advance!
With an OS, yes that may be true.. Upgrading the OS to a higher version can
potentially leave you with system libraries of a higher version, which your
current version of ARS will not be able to use.. It has happened to me once
in the past where I had to work around it by copying some of the
I hear that Joe, I had the exact same thing happen to me. After many hours of
troubleshooting (and the help of some others) I finally fixed it.
I made me weary of the backwards compatibility statement.
Thanks again for sharing the story :-)
Hi,
There is a job opportunity below. Please email me if you are interested
and have the skill set.
The consultant must have experience with BMC Patrol and some of the other
tools listed below.
Do you know of anyone who might be interested in this long term contract.
The consultant
As a customer the current approach to supporting later versions is better.
There is an element of risk introduced with this approach in the sense that
what is listed as compatible may not have been tested. This can be a
headache when you run into issues, but there is a policy in place to make
Hi Bhupesh,
One thing that no one has mentioned on this thread is the consideration of case
sensitivity. If you want case-insensitive searches then MS-SQL would be a
better bet. However db performance would be reduced compared to Oracle. Since
it is MS-SQL your choice of OS becomes more
Hello,
Can someone help me create a help text or tool kit in web?
Thanks.
Regards,
Mark Johnson S. Villamar
IT - Application Center of Excellence (ACE)
Remedy Support Team
Office: (214) 567-1020
Email: m-villa...@ti.commailto:m-villa...@ti.com
I heard the same thing about Oracle case insensitivity too.. But what I would
like to know is compared to what?
Are we comparing an Oracle case sensitive database against another Oracle case
insensitive database? If so yes its obvious there would be an expected
performance hit..
Or is that
I have an On Call Application that we customized, but it only shows who to call
(right now). Hopefully we'll get it to a level that if a person is on call,
they will get the ticket assigned to them automatically.
Lisa
From: Action Request System discussion list(ARSList)
I set up a simple web service (with OPGETLIST only) for consumption and the
user is saying that nothing it coming back - not even errors
So I created a project in Soap. My Qualification is
urn:QualificationCategory' = ADMIN/urn:Qualification (Category is
included in my Output).
But I'm
Are you opening Category with a double or single quote?
Joe
From: Kemes, Lisa
Sent: Wednesday, October 05, 2011 4:20 PM
Newsgroups: public.remedy.arsystem.general
To: arslist@ARSLIST.ORG
Subject: Web Services and Qualifications
**
I set up a simple web service (with OPGETLIST only) for
Lisa:
You should use urn:Qualification'Category' = ADMIN/urn:Qualification
Single quotes for Field Label and double quotes for Field Value, just like
Advanced Search way.
HTH,
Alejandro
De: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG]
En nombre de Kemes, Lisa
Anyone has seen this error before? and what's a possible fix on this issue?
thank you all in advance.
The operation violates the cardinality constraint of the relationship. :
1-Many cardinality will be violated. Cannot create relationship instance
because right endpoint is already in another
Hey Joe,
It is my understanding that MS-SQL outperforms any oracle implementation on any
OS when it comes to case-insensitive searches (provided the hardware was
similar). Oracle does not support it as an option you turn on with 10g or
earlier (10GR2 is where you can build indexes that use
Hi All
it looks like the form RMG:AssocCItoTS or (Associate CIs to Time Segment in the
User Tool) on my server has got corrupted. I was wondering if someone would be
kind enough to send me a def file of the form? I don't think I need the
workflow, just the def file for the form would do.
Many
If this is an OTB form you should find the def file in the installation
directory, where the installer copies all def files and configuration data that
get imported later during the process of installation..
Joe
From: Shafqat Ayaz
Sent: Wednesday, October 05, 2011 7:10 PM
Newsgroups:
We have a custom built OnCall listing app built on remedy, where people can
edit the oncall information related to their groups, they also have the
ability to set start date and end date for oncall rotation. Our NOC will use
that oncall list to make manual calls to them if a critical ticket is
what do you need?
Shafqat Ayaz
From: Villamar, Mark Johnson m-villa...@ti.com
To: arslist@ARSLIST.ORG
Sent: Wednesday, October 5, 2011 12:36 PM
Subject: help text in web
**
Hello,
Can someone help me create a help text or tool kit
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