Re: Thread counts

2006-04-20 Thread Susan Palmer
, Steve [EMAIL PROTECTED] wrote: ** Hello Susan, Can you please tell me where I can find the archives? I am currently accessing this list through my email and hence don't have the previous discussions saved. Thanks, Steve On 4/20/06, Susan Palmer [EMAIL PROTECTED] wrote: ** David, I was having

Re: Migration over User and Group Form

2006-04-26 Thread Susan Palmer
** Kathy, Do you mean the forms themselves or the data? If it's the forms do you have a backup def file you can import them from? Are the forms correct on the production system so they could be migrated from there? Migrating just the forms should not do anything to the data unless there are

Re: Migration over User and Group Form

2006-04-26 Thread Susan Palmer
** If you have more fixed licenses installed on your production system than dev it will not import all of the records. You can have all of your fixed licenses on your dev system. Likewise, you probably don't have all your floating licenses if any on your dev system. Are you logging in Demo

How to reach the ARSlist Archives

2006-05-09 Thread Susan Palmer
** Currently the following url will get you to the archives. A great place to search for issues you may be having and to find previously provided solutions. http://listserv.rbugs.com/archives/arslist.html Susan __20060125___This posting was submitted with HTML in it___

Re: How to reach the ARSlist Archives

2006-05-10 Thread Susan Palmer
, but the "s" is left off from "/archives/"). Someone may want to look into that. Mike Luttmann [EMAIL PROTECTED] From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] On Behalf Of Susan Palmer Sent: Tuesday, May 09, 2006 3:15 PMTo: arslist@ARSL

Official ARS 7 Release Announcement

2006-05-10 Thread Susan Palmer
** It's on the Website now with details: Action Request System 7.0 BMC Remedy Action Request System 7.0.00 Available Now! AR SystemR 7.0.00, BMC Software's premier Service Process Management platform, provides the tools and features needed to better manage and maintain a global IT environment.

Re: SPAM:BMC Remedy Service Management Customer Support eAlert - Knowledge Base

2006-05-15 Thread Susan Palmer
** I only got 4, I replied to each one letting them know. Susan On 5/15/06, strauss [EMAIL PROTECTED] wrote: You have to be subscribed to their email patch alerts - I wouldn't runright out and sign up right now! Chris-Original Message-From: Action Request System discussion

Re: HP vs. Remedy - License Costs OT: comment

2006-05-15 Thread Susan Palmer
** Maybe you're asking the wrong people? Susan On 5/12/06, Ron Fariss [EMAIL PROTECTED] wrote: Dan,Another question with no answer -- HP recently purchased Peregrine and nowsupports both Service Center and OpenView.Will one product win out over the other?Which one?If a client buys Openview and

Re: OT: Visio / ARS

2006-07-17 Thread Susan Palmer
** Hi Roger, I'm looking for that template. I have Visio 2003 and even went to the website but do not find anything referring to Database Model, alot of Network Diagrams. It's not in my full install of Visio either. Any hints as to where to find it? Thanks, Susan On 7/16/06, Roger Medsker

Re: OT: Visio / ARS

2006-07-17 Thread Susan Palmer
** Found it under Tools / Add-Ons / Link to Database and a wizard appears. You log in via the odbc connection and select a table. I haven't gotten any output so apparently I'm not doing something right from that point but will keep working at it. Susan On 7/17/06, Susan Palmer [EMAIL PROTECTED

Re: OT:How many Administartors does it take 2 ?

2006-07-18 Thread Susan Palmer
** You are still providing too little information. If you're just doing maintenance Admin work, then one. The number of tickets doesn't matter that much in that situation. You are not providing version info but I'll assume 6+ so if you want to archive it's automated. Are the tickets all in one

ARS Platform upgrade to 6.3 or 7.0

2006-07-19 Thread Susan Palmer
options not being available (current User 5.1.2 P1316)? I appreciate any insights you can provide. I'd like to do dev system by next week. Thanks, Susan Palmer ShopperTrak 200 W Monroe St 11th Floor Chicago, IL 60606 312-529-5325 [EMAIL PROTECTED] __20060125___This posting

Re: ARS Platform upgrade to 6.3 or 7.0

2006-07-19 Thread Susan Palmer
week. Thanks, Susan Palmer ShopperTrak 200 W Monroe St 11th Floor Chicago, IL 60606 312-529-5325 [EMAIL PROTECTED] __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___

Re: ARS Upgrade from 5.1 to 7.0

2006-07-25 Thread Susan Palmer
** Andy, I asked the same question last week, general consensus was go to ARS 7. Susan On 7/25/06, George Barsan [EMAIL PROTECTED] wrote: Hello,I'm currently working on an cluster upgrade from a v5.1.2 straight tov7 - all applications running on that boxes have been developed in-house (the

Re: Is the list Up?

2006-07-26 Thread Susan Palmer
** I'm here ... preparing for my v 7 upgrade, one eye on the list! On 7/26/06, Lucero, Michelle - IST contractor [EMAIL PROTECTED] wrote: Yep,I guess it's just slow today.I didn't see any go to my specialfolder :)Thanks,Michelle -Original Message-From: Action Request System discussion

Re: Data Driven Notifications

2006-07-26 Thread Susan Palmer
** Wouldn't it be a similar principle as SLA's, although I haven't looked at them in recent versions, they build a filter based on what you put in the data form. Susan On 7/26/06, Rick Cook [EMAIL PROTECTED] wrote: Take a look at ITSM v7 if you can - I think they use that basicmethodology.I

Re: Deleted Groups

2006-07-31 Thread Susan Palmer
** Kathy, What advice has Remedy (bmc) support provided? Usually they would give you step by step instructions on how to recover from this. That's what your maintenance fee is also covering. Susan On 7/31/06, Kathy Morris [EMAIL PROTECTED] wrote: ** How about the CMDB and MidTier

Re: Deleted Groups

2006-07-31 Thread Susan Palmer
** Do either of the Remedy instructions match up to responses here? What was their response to their different options? Sometimes there are more than one solution. On 7/31/06, Kathy Morris [EMAIL PROTECTED] wrote: ** I received two very different set of instructions from Remedy. This is why I

Re: OT: Monday Humor

2006-08-15 Thread Susan Palmer
** We are constantly bombarded with messages about being more tolerant and not predjudicial. We are supposed to be politically correct in what we voice, and hopefully far more compassionate than that in what we think and do. The video in itself was in poor taste but the website it was displayed on

Re: OT: BMC Userworld Questions

2006-08-22 Thread Susan Palmer
** now wait ... the singing was great ... creative wording ... a nice duet even in harmony ... well sort of ... it was entertaining and well ... what can we say ... people are still talking about it ... so apparently it was memorable ! What song won song of the year 2005? point! On

Re: cleaning up queue

2006-09-05 Thread Susan Palmer
** Mimi, How can you expect people here to know if 'cleaning the queue' should mean deleting records? You need to go back to the requester and askhim to be more specific about what he wants. This is not a Remedy issue, it is more of a process issue. Susan On 9/5/06, Mimi Lakew [EMAIL

Re: Created 15,000 tickets

2006-09-06 Thread Susan Palmer
** I like to run the following statement before and after Lisa's command to make sure the change is effective select name, nextId from aradmin.arschema where name = 'CHG:Task'; Initially you'll see what the system says is nextId, and then after the update you should see what you have now defined

Re: Created 15,000 tickets

2006-09-06 Thread Susan Palmer
to that field if it is referenced in other forms or you loose that connection. You could make this visible for reference if a customer provides that number also. On 9/6/06, Susan Palmer [EMAIL PROTECTED] wrote: I like to run the following statement before and after Lisa's command to make sure the change

Re: Created 15,000 tickets

2006-09-06 Thread Susan Palmer
** And by doing the import with new ID's those Consolidated records will get created properly since these will be new creations. Trying to synch everything up is a headache to say the least. BUT, delete the old records before importing. You'll have them in the export (arx) file which I generally

Re: Macros for multiple users

2006-09-07 Thread Susan Palmer
** Buddy,The macros are on YOUR harddrive. The only way others could get to them would be for your computer to be shared and the network path to that location be put in Tools / Options in the path field on the other computers. Generally people choose a network location for commonly used macros or

Re: OT- I Am Outraged! - BMC/Remedy is Outsourcing Support!!

2006-09-07 Thread Susan Palmer
** Possibly what makes JP's comments a little hard to accept as 'trusted' is because we don't know who he is. He doesn't say where he works and hasn't in the past either. What is his connection to Remedy? Support is a very sensitive topic since we have all had occurrences of good and bad support

Re: Macros for multiple users

2006-09-07 Thread Susan Palmer
discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Susan Palmer Sent: Thursday, September 07, 2006 9:23 PM To: arslist@ARSLIST.ORG Subject: Re: Macros for multiple users ** Buddy, The macros are on YOUR harddrive. The only way others could get to them would be for your

Re: OT- I Am Outraged! - BMC/Remedy is Outsourcing Support!!

2006-09-07 Thread Susan Palmer
it with managers.. it will justdisappear..On 9/7/06, Susan Palmer [EMAIL PROTECTED] wrote: ** Possibly what makes JP's comments a little hard to accept as 'trusted' is because we don't know who he is.He doesn't say where he works and hasn't in the past either.What is his connection to Remedy?Support

Re: Email Template Creation

2007-09-13 Thread Susan Palmer
Jase, There is a nice instruction sheet on the bmcdn called Elegant Email Messages (Document 53 under Cool Tech Tips under Tips and Techniques). I was going to email it to you but bmcdn is not accessible right now. That happens alot ... wonder what they are doing with it! It talks about

Re: Email Template Creation

2007-09-13 Thread Susan Palmer
When I attached my template in the email templates form it appeared on the Message form as a menu choice under tempaltes. On 9/13/07, Shellman, David [EMAIL PROTECTED] wrote: Jase, I reread your email after reading Susan's response. You saved your template in the ar system email

Re: Email Template Creation

2007-09-13 Thread Susan Palmer
Message Template form. I had to manually type in the template names. Dave From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Susan Palmer Sent: Thursday, September 13, 2007 9:37 PM To: arslist@ARSLIST.ORG Subject: Re

Re: Hey gang!

2007-09-14 Thread Susan Palmer
You know George ... in the future I might find this information very helpful. I had never heard about the ; issue. But you know what else ... I'll probably never be able to find it because of the thoughtful Subject line you put on the email. Hey gang has what usefulness? I don't apologize for

Re: BMC Support

2007-09-14 Thread Susan Palmer
I guess I haven't complained enough about that here. I NEVER get a US tech unless I escalate with mean language. I know there is a US tech in the background and when I get obnoxious ... yes it does happen ... they may out of frustration too ... hand the phone over. That person is there to help

Re: BMC Support

2007-09-14 Thread Susan Palmer
the other day who is currently in Korea and the connection was fine.) BMC obviously has multiple issues to address. -- *From:* Action Request System discussion list(ARSList) [mailto: [EMAIL PROTECTED] *On Behalf Of *Susan Palmer *Sent:* Friday, September 14, 2007 3

Re: BMC Support

2007-09-14 Thread Susan Palmer
And Tom ... when you make the point that they are pushing customers to find a partner for support ... you have to remember the partner has to HAVE BMC PERMISSION to do their job for them. You cannot just change who you get support from without BMC PERMISSION. I find it totally against all

Email v7 - Copying original form

2007-09-17 Thread Susan Palmer
Hi all, Since our system is more crm than helpdesk and we're implementing the v7 Email system I want to be able to relate all email messages we send to our customers to their Site records. We want to be able to view them whether we're on their Sire record, Change, Task or HD records. Sounds

Re: Email v7 - Copying original form

2007-09-17 Thread Susan Palmer
= Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. On 9/17/07, Susan Palmer [EMAIL PROTECTED] wrote: ** Hi all, Since our system is more crm than helpdesk and we're implementing the v7 Email system I want

Re: BMC Support

2007-09-18 Thread Susan Palmer
Yeaa On 9/18/07, arslist [EMAIL PROTECTED] wrote: ** Yes, but they don't tell you which authorized dealership you can go to, and you don't have to ask their permission to change which one you use. … Daniel -- *From:* Action

Re: BMC Support

2007-09-18 Thread Susan Palmer
It's not as easy as Third Party vendors are always an option. BMC needs to give you permission to use one of their own partners !! Susan On 9/18/07, Gary Dries [EMAIL PROTECTED] wrote: ** Third Party vendors are always an option, but don't end up in the double hell that I am in. Our

Re: rebuilding a dev environment

2007-09-18 Thread Susan Palmer
Kelly, Could you expound on Export the production aradmin user? In the past we would just copy the oracle db to the dev server to synch up but that has alot of pitfalls lately. I am looking for an alternative. Thanks, Susan On 9/18/07, Hundley, Kelly G. [EMAIL PROTECTED] wrote: ** This

Re: BMC Support

2007-09-19 Thread Susan Palmer
) [mailto: [EMAIL PROTECTED] *On Behalf Of *Susan Palmer *Sent:* Tuesday, September 18, 2007 1:41 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: BMC Support ** Yeaa On 9/18/07, *arslist* [EMAIL PROTECTED] wrote: ** Yes, but they don't tell you which authorized

Re: OT -- Sort Of: Computerworld reports on ITIL

2007-09-19 Thread Susan Palmer
Scott slow down man ... you're shouting step away from the caffeine. It seems this is one of those philosophical topics to bring some spark today. Susan On 9/19/07, [EMAIL PROTECTED] [EMAIL PROTECTED] wrote: Prove to me how it doesn't. Don't throw out the common Change costs

Re: Help - No outgoing emails from Email Messages form

2007-09-19 Thread Susan Palmer
Shyam, I am having problems with the email engine just stopping. This is the KB bmc sent. Hopefully it will give you some clues. It worked for me. Now I'm just waiting for the next time it stops. Susan How do you trouble shoot problems with the Email Engine? Q U E S T I O N

OT: Thank you Dan !!

2007-09-24 Thread Susan Palmer
As we approach the annual RUG week, finish a week with volatile subjects, VOTE for MVP etc, and just in general appreciate the usefulness of having a resource like arslist, its time to let Dan (Daniel Bloom) know how much we appreciate his efforts. As with most volunteer jobs, thanks are far and

Re: OT- Thank you Dan !!

2007-09-24 Thread Susan Palmer
taking care of us, year in and year out! While I won't be at RUG (no budget money) I'll be there in spirit! Claire From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Susan Palmer Sent: Monday, September 24, 2007

Re: How do you read the ARSList

2007-09-25 Thread Susan Palmer
Use google mail with a filter that puts all arslist mail in a folder. Then because the way the mail is automatically grouped (for the most part) it is easy to follow a conversation or skip a conversation. I do keep alot of list mail but occasionally when the mood requires I'll clean out old mail

Re: How do you read the ARSList

2007-09-25 Thread Susan Palmer
And by using google mail I don't clutter my work email which has less storage. I'd be spending lots of time cleaning it out just to keep my head about water. Susan On 9/25/07, John Sundberg [EMAIL PROTECTED] wrote: ** I have been reading the list for years with just my email tool. I have

Re: Email Engine Problem

2007-09-25 Thread Susan Palmer
Knowledge base entry KM-00011522 may help starting email. My email engine stops periodically. I'm just trying to set up what I thought was going to be easy email and it's turning into hassle email. If I do something in my testing that it doesn't like it then stops sending emails altogether.

Re: OT: Vikram from Vyom Labs(Remedy)

2007-09-27 Thread Susan Palmer
discussion list(ARSList) [mailto: [EMAIL PROTECTED] *On Behalf Of *Susan Palmer *Sent:* Thursday, September 27, 2007 5:22 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: OT: Vikram from Vyom Labs(Remedy) ** I've been to RUGs since 1995 and all my local RUGs (since I usually run them). I didn't get

BMCDN lack of availability - beware of mini-rant

2007-09-27 Thread Susan Palmer
For those brave enough to read further . thank you. I'm trying to get used to accessing the bmcdn website. It's not exactly intuitive to find things but it could be that I'm just not thinking in the right way. My complaint is that I want to access the website in the evening the site doesn't

Re: BMCDN lack of availability - beware of mini-rant

2007-09-28 Thread Susan Palmer
Of *Susan Palmer *Sent:* Thursday, September 27, 2007 11:24 PM *To:* arslist@ARSLIST.ORG *Subject:* BMCDN lack of availability - beware of mini-rant ** For those brave enough to read further . thank you. I'm trying to get used to accessing the bmcdn website. It's not exactly

Re: ARSlist AWards: Voting extended to Friday October 5th 6p.m. EST, more votes or Cancelled

2007-10-02 Thread Susan Palmer
Even if you're just a watcher you are familiar with the posts and NEED TO VOTE. These people give a lot of extra effort into helping us solve our issues. They are the most unselfish of all, they want us all to benefit from the information. I learn so much just from reading posts. Maybe I'm not

Re: Automatically Creating Child Ticktes

2007-10-03 Thread Susan Palmer
This all sounds like Predefined Task sets we used in HD v5 but I'm sure follow through to ITSM. You have the Change created and on the Tasks tab you select the Predefined Tasks button and select the set you want. They all need to be defined in the Task templates and Predefined Tasks forms. Once

Re: ARSList Awards: Some yes, some no.MVP not enough yet!

2007-10-04 Thread Susan Palmer
I think we've failed to recognize that the composition of the arslisters is different than it used to be. Just like bmc is changing the applications to be 'non-development' OOB applications we may have many listers that do not read the list on a regular basis. They send an email if they have an

Re: ARSList Awards: Some yes, some no.MVP not enough yet!

2007-10-04 Thread Susan Palmer
: [EMAIL PROTECTED] *On Behalf Of *Susan Palmer *Sent:* Thursday, October 04, 2007 4:15 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: ARSList Awards: Some yes, some no.MVP not enough yet! ** I think we've failed to recognize that the composition of the arslisters is different than it used to be. Just

Re: ARSList Awards: Some yes, some no.MVP not enough yet!

2007-10-04 Thread Susan Palmer
@ARSLIST.ORG *Subject:* Re: ARSList Awards: Some yes, some no.MVP not enough yet! ** Look at where they are having it and when. Howard On 10/4/07, Susan Palmer [EMAIL PROTECTED] wrote: ** Pretty sad isn't it:( So are there only going to be about 100 of us at RUG? Susan On 10/4

Re: Phones at RUG

2007-10-10 Thread Susan Palmer
As a married woman I always carry my marriage certificate also. Drivers License and Birth Certificate names obviously don't match, although that never seemed to be an issue which I always thought odd. Susan On 10/10/07, Seth Wrye [EMAIL PROTECTED] wrote: If you are traveling by air, you must

Active Link Set Fields - need multiples to append

2007-10-18 Thread Susan Palmer
the statement would be. But all suggestions are welcome ! Thanks for your help in advance, Susan Susan Palmer ShopperTrak Server ARS 7.0.1P2 on Windows 2003 Oracle 10g Admin/User 7.0.1P3 ___ UNSUBSCRIBE or access

Re: Active Link Set Fields - need multiples to append

2007-10-18 Thread Susan Palmer
out those records, or build your own loop that will perform n searches for n records that meet the criteria. Hope this helps.. ** *Joe D'Souza* -Original Message- *From:* Action Request System discussion list(ARSList) [mailto: [EMAIL PROTECTED] Behalf Of *Susan Palmer *Sent

Re: Active Link Set Fields - need multiples to append - RESOLVED

2007-10-18 Thread Susan Palmer
Works like a charm !! Thanks guys, Susan On 10/18/07, Susan Palmer [EMAIL PROTECTED] wrote: Dylan and Joe ... Thanks! So obvious now that you mention it. My appreciation, Susan On 10/18/07, Joe D'Souza [EMAIL PROTECTED] wrote: ** Susan, If I understood you right, you need

ARS v7 Audit Form - Using Audit on fields, but too many values are appearing in Audit record

2007-10-24 Thread Susan Palmer
whether it changed or not, at least it keeps its current value. Are you seeing that behavior also? How are you dealing with that if you are utilizing the data for reporting? Thanks for your input, Susan Palmer ShopperTrak ARS 7.0.1P2 Oracle 10g Windows Server 2003 User/Admin: 7.0.1P3

Re: Vancouver... and ARSlisters at UserWorld events

2007-10-24 Thread Susan Palmer
stuff :-) Daniel ps. and for a change, i don't mean talk to myself -- *From:* Action Request System discussion list(ARSList) [mailto: [EMAIL PROTECTED] *On Behalf Of *Susan Palmer *Sent:* October 24, 2007 3:14 PM *To:* arslist@ARSLIST.ORG *Subject:* Re

Re: ARS v7 Audit Form - Using Audit on fields, but too many values are appearing in Audit record

2007-10-25 Thread Susan Palmer
are utilizing the data for reporting? Thanks for your input, Susan Palmer ShopperTrak ARS 7.0.1P2 Oracle 10g Windows Server 2003 User/Admin: 7.0.1P3 ___ UNSUBSCRIBE or access ARSlist Archives

Re: ADM: for BMC UserWorld need a favour

2007-10-25 Thread Susan Palmer
oh boy ... more singing :) On 10/25/07, Daniel Bloom [EMAIL PROTECTED] wrote: ** If anyone is based in the Vancouver area and is going to be at UserWorld, I was wondering if I could borrow some powered computer speakers for at least Thursday Nov. 1st. Please send replies directly to

Re: ARS v7 Audit Form - Using Audit on fields, but too many values are appearing in Audit record

2007-10-25 Thread Susan Palmer
-- *From:* Action Request System discussion list(ARSList) [mailto: [EMAIL PROTECTED] *On Behalf Of *Susan Palmer *Sent:* 25 October 2007 20:33 *To:* arslist@ARSLIST.ORG *Subject:* Re: ARS v7 Audit Form - Using Audit on fields, but too many values are appearing in Audit record

ARS v7 Migrator - Migrate form only

2007-10-25 Thread Susan Palmer
Hi everyone, I'm using Migrator v7.1 on an ARS server v7.0.1P2. This has been working fine, everything migrates. I am trying to migrate a FORM ONLY. When I choose migrate selected object on a form, the migration actually takes everything related to that form workflow, other forms etc.

Re: Full time Remedy Developer position in Alpharetta GA

2007-11-06 Thread Susan Palmer
ummm . girls need not apply? Susan ;) On 11/6/07, Covert, Jack [EMAIL PROTECTED] wrote: ** Hello everybody… I have a position available for a full time Remedy developer. Below are the attributes I'm looking for, the position is located in Alpharetta GA. Please, no head

Re: Late session summary report from BMC User World 2007

2007-11-08 Thread Susan Palmer
Great summary Geoffrey! Regarding #5, one of the most important things that Doug Mueller stressed was that the ARS platform is not going away. BMC is relying on the platform and if it goes away, BMC goes away. BMC has totally bought into that platform, not just the Remedy folks. And just as

Looking for a password generator

2007-11-12 Thread Susan Palmer
to be something I can use with the User Tool, not the web tool. I'd really like to automate it. Click the button and the field has the password ... whaalaa. Any suggestions would be welcome! Thanks for your help ... Susan Palmer ShopperTrak ARS v7.0.1P3 Oracle 10g Windows2003

Re: Looking for a password generator

2007-11-13 Thread Susan Palmer
the password ... whaalaa. Any suggestions would be welcome! Thanks for your help ... Susan Palmer ShopperTrak ARS v7.0.1P3 Oracle 10g Windows2003 __20060125___This posting was submitted with HTML in it___

Re: Looking for a password generator

2007-11-13 Thread Susan Palmer
cleaner but you get the same basic result. -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. On Nov 12, 2007 6:28 PM, Susan Palmer [EMAIL PROTECTED] wrote

Re: Looking for a password generator

2007-11-13 Thread Susan Palmer
Of Susan Palmer Sent: Tuesday, November 13, 2007 11:36 AM To: arslist@ARSLIST.ORG Subject: Re: Looking for a password generator ** Hi Dave, Interesting concept. Ugly is good. I didn't know we could tap into the guid generator. I see how it works on Email templates but will have to figure out

Crystal Report ARERR 1904 - Error while generating a Crystal Report

2007-11-14 Thread Susan Palmer
error on PC's that don't have it installed. SW00253745 An error occurred while generating the Crystal report: 0x80047e48 - Logon failed. (ARERR 1904) Susan Palmer ShopperTrak ARS v7.0.1P3 Oracle 10g Windows 2003 User/Admin v7.0.1P3

Re: Crystal Report ARERR 1904 - Error while generating a Crystal Report (UNCLASSIFIED)

2007-11-15 Thread Susan Palmer
discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Susan Palmer Sent: Wednesday, November 14, 2007 1:01 PM To: arslist@ARSLIST.ORG Subject: Crystal Report ARERR 1904 - Error while generating a Crystal Report ** Hi Everyone, In the last couple of weeks we have had a rash of Crystal

Re: Happy Trails, Pat Zandi!!

2007-12-05 Thread Susan Palmer
Congratulations Patrick ... that is a milestone for sure! Ditto on Rick's wonderfully worded wisdom. But there is no reason to leave the Remedy world, have PC have demo license at least have ARS to play with. Could be fun having time to check out all the new stuff and advise us on how to do it!

Re: OT:Friday Humor - Questions that have Confused humankind!!

2007-12-07 Thread Susan Palmer
I enjoyed that ! Thanks, Susan On 12/7/07, Gidd [EMAIL PROTECTED] wrote: ** Questions that have Confused humankind!! a.. Who was the first person to look at a cow and say, \I think I\'ll squeeze these dangly things here, and drink whatever comes out?\ a.. Why do toasters always have a

Re: OT: Rant - SLA - Change / Task

2007-12-08 Thread Susan Palmer
Doug, It is generally a courtesy and an informal protocol to introduce yourself as a new arslister and provide a few details about yourself, like who you work for and your position. Welcome to the list, we hope you'll find the answers you're looking for and be a conscientious contributor. Susan

Re: ARSlist Awards 2008/09 MVP

2009-07-23 Thread Susan Palmer
Just to clarify, if someone is already on the 2008 list we do not have to re-nominate them? Susan On Thu, Jul 23, 2009 at 2:25 PM, Daniel Bloom danielbl...@rogers.comwrote: ** *MVP - Most Valuable Poster. This is the person you feel has contributed the most to the list in a combination of

Re: Any other Remedy geeks in Sacramento?

2009-08-28 Thread Susan Palmer
I wish I was in Sacramento. I've tried to keep the mid-west group alive, but alas it's not like it used to be. Last meeting which was way back in 2008 had small attendance. Tried to organize some for this year but there didn't appear to be interest or people couldn't get away. I miss the

Re: Automated Test Tools for Remedy 7

2009-08-31 Thread Susan Palmer
Hi Tony, You make it sound easy and quick. Is it? So if I have a function that I do on a Help Ticket, initially I just turn on the API logs while I'm doing that function and then I can load that API file for automated use? I just looked at the website and it looks pretty interesting. I've

Re: Automated Test Tools for Remedy 7

2009-09-01 Thread Susan Palmer
in making your testing more dynamic. *Tony Worthington** |* *Sr. Technical Analyst |** Kohl’s Department Stores * N56 W17000 Ridgewood Drive | Menomonee Falls, WI 53051 | office: (262) 703-7763 | e-mail: tony.worthing...@kohls.com From: Susan Palmer suzanpal...@gmail.com To: arslist

Re: WWRUG Sessions Available

2009-09-01 Thread Susan Palmer
What a great schedule ! Now I have to figure out how I can clone myself ... oh wait ... if I'm making a clone I should try for an upgrade ... maybe one of Doug Mueller, then I'd really get alot done! Susan On Tue, Sep 1, 2009 at 5:06 PM, bullcreek.com bauti...@bullcreek.comwrote: With such an

Re: Upgrade AR System from 7.0 to 7.5

2009-09-08 Thread Susan Palmer
We are planning to do the same also, platform only. I'll be interested in the feedback also! Thanks, Susan Currently ARS 7.0.1P2 Oracle 10g Unix Solaris On Tue, Sep 8, 2009 at 9:47 AM, Kathy Morris kathymorris...@aol.com wrote: ** Hello all - I am about to upgrade our system AR System from

Fwd: Importing file using Run Process using escalation

2009-09-08 Thread Susan Palmer
the mapping etc? If it's working for you I'd appreciate a sample of the script. Appreciate any help you can provide. Thanks, Susan *Susan Palmer* Enterprise Remedy Developer and Administrator *ShopperTrak RCT Corporation* 200 W Monroe St 11th Floor Chicago, IL 60606 Office 312-529-5325 Cell

Re: Remedy Admin/Dev Position (Reston,VA)

2009-09-15 Thread Susan Palmer
Hi Tyler, You might provide more specifics about the position to encourage responses. Contract vs permanent? Admin and Dev are two different things, what is the position? More about you also. Just a suggestion, Susan On Tue, Sep 15, 2009 at 8:37 AM, Tyler Lazear tyl...@aol.com wrote: ** Hi,

Re: INCREASED COMPENSATION-Remedy Engineer/Admin for IRAQ

2009-09-16 Thread Susan Palmer
I think the idea is they eat YOU ! On Wed, Sep 16, 2009 at 4:08 PM, Howard Richter hbr4...@gmail.com wrote: ** Now I need to ask, does any one eat them? hbr On Wed, Sep 16, 2009 at 4:33 PM, Meyer, Jennifer L jennifer.me...@its.nc.gov wrote: ** www.camelspider.net 1. Camel

Re: End of Life for BMC(R) Remedy(R) User (Windows-based client)

2009-10-12 Thread Susan Palmer
Gee Dan ... I had to read 20 posts to find the minuscule piece of humor. I figured since you took the effort to scold it had to be something really good. btw ... Happy Thanksgiving! Susan On Mon, Oct 12, 2009 at 1:52 PM, LJ Longwing lj.longw...@gmail.com wrote: ** head down Sorry Daniel,

WWRUG: One week to wait !!

2009-11-02 Thread Susan Palmer
on enjoying every moment, having some new knowledge overload, and the opportunity to talk to everyone attending. See you there ... (p.s. I'll bet you can still sign up if you haven't!) Susan *Susan Palmer* Enterprise Remedy Developer and Administrator *ShopperTrak RCT Corporation* 200 W Monroe St

Prod server down - services will not stay up

2009-11-13 Thread Susan Palmer
Help !! Working with support but could use anyone else's input. I'm at WWRUG so it's somewhat limiting. We did a truss log and and when the services drop (arerror 91) we see the following: 167 /11:read(54, \0FE\0\006\0\0\0\0\01017.., 2064)= 254 /11:write(54, \0A1\0\006\0\0\0\0\003

Re: Prod server down - services will not stay up

2009-11-13 Thread Susan Palmer
available that address the problem. Cheers Ben Chernys -- *From:* Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] *On Behalf Of *Susan Palmer *Sent:* November 13, 2009 8:30 PM *To:* arslist@ARSLIST.ORG *Subject:* Prod server down

Re: Prod server down - services will not stay up

2009-11-13 Thread Susan Palmer
with the logs first. 2 - 10 minutes will most surely be in the servers initial processing of the meta-data. Cheers Ben -- *From:* Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] *On Behalf Of *Susan Palmer *Sent:* November 13, 2009 8:57 PM

Re: Prod server down - services will not stay up - RESOLVED

2009-11-13 Thread Susan Palmer
, MS-0560-68 Bentonville, AR 72716 *Save Money. Live Better* -- *From:* Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] *On Behalf Of *Susan Palmer *Sent:* Friday, November 13, 2009 14:13 *To:* arslist@ARSLIST.ORG *Subject:* Re: Prod

Re: Kforce - Job Openings - Several - Nationwide

2009-11-18 Thread Susan Palmer
Hi Joshua, Wouldn't it be more effective just to list the rates? Maybe there's someone that would relocate to a different market and accept a higher or lower if they knew what it was. Thanks, Susan On Wed, Nov 18, 2009 at 4:13 PM, Kitchen, Joshua jkitc...@kforce.comwrote: ** Here is the

Re: Merry Christmas and 0Happy New Year

2009-12-28 Thread Susan Palmer
Merry Christmas and a very Happy New Year to everyone! I am so looking forward to WWRUG2010 !! Susan On Thu, Dec 24, 2009 at 11:26 AM, Shellman, David dave.shell...@tycoelectronics.com wrote: To those I meet at RUG09, it was a pleasure to share a glass with you. Especially Dan, Lenny,

Automated email with many permutations

2008-01-14 Thread Susan Palmer
. Please help . thanks in advance, Susan *Susan Palmer* Enterprise Remedy Developer and Administrator *ShopperTrak RCT Corporation* 200 W Monroe St 11th Floor Chicago, IL 60606 Office 312-529-5325 Cell 312-502-7687 ARS v7.0.1P3 Oracle 10g Email v7.0.1P5 (P5 fixed P3 random

Re: Automated email with many permutations

2008-01-14 Thread Susan Palmer
-2650 -- *From:* Action Request System discussion list(ARSList) [mailto: [EMAIL PROTECTED] *On Behalf Of *Susan Palmer *Sent:* Monday, January 14, 2008 2:53 PM *To:* arslist@ARSLIST.ORG *Subject:* Automated email with many permutations ** Hi Everyone

Re: Automated email with many permutations - RESOLVED

2008-01-15 Thread Susan Palmer
or something, I don't know. I'm sure there's a way, but having not dealt with HTML templates I can't really speak to that. *Chad Hall* (501) 342-2650 -- *From:* Action Request System discussion list(ARSList) [mailto: [EMAIL PROTECTED] *On Behalf Of *Susan Palmer *Sent

Re: Strange behavior - ITSM Applications suddenly unlicensed and getting errors left and right

2008-01-31 Thread Susan Palmer
We had the issue also. Somehow 'somebody' did something and the NIC addresses changed primary (probably not correct technical terms). Only ours didn't change back right away. I went through the wonderful experience of changing all the licenses. Barely got that in the system and 'somebody'

Re: Company Dropping Remedy

2008-02-06 Thread Susan Palmer
Seth, At UserWorld 2007 Doug Mueller was emphatic that BMC has no intention of locking down the platform prohibiting development. I've never felt Doug has been anything but honest with us. There was a full session devoted to Doug basically talking about the future of ARS and providing

Re: Company Dropping Remedy

2008-02-06 Thread Susan Palmer
We are in a similar place as Axton. Ours was a HD v5.0 application but I now consider is custom since it has been customized about 85%. We have a lot of very specific business enhancements in the system and to go to another version would be a total new implementation. I have a current backlog

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