Re: Goodbye and thanks for the ride.

2007-09-18 Thread Wheeler, Dylan
It's been around for a while. It's geared towards being a ticketing system for web hosting. My dedicated server host has been using it for a few years, works ok. Dylan -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On

Re: 7.x Desktop client

2007-09-18 Thread Wheeler, Dylan
I just installed that patch User/Admin on a Win 2003 Server with no problems. Not to ask the obvious but they've rebooted the machine, made sure nothing else was running, etc? -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED]

Re: OT -- Sort Of: Computerworld reports on ITIL

2007-09-19 Thread Wheeler, Dylan
I couldn't of said it better Rick. One thing I'm curious about, ITSMF USA makes about $1.2 million a year just being a group trying to raise ITIL awareness? Man, I'm in the wrong racket lol. Dylan -Original Message- From: Action Request System discussion list(ARSList)

Re: Transferring a Server license

2007-09-21 Thread Wheeler, Dylan
There is a different license schema between 6.3 and 7.x Did you do a purge or an upgrade? I know it's kinda screwy, we went through the same problem. Upgrading and changing a server at the same time isn't the easiest. We just had our support people take care of it with BMC. I would take that new

Re: Quick upgrade question about v6.3 patch 22 (Solaris/Sybase)

2007-09-21 Thread Wheeler, Dylan
You'd think they'd realize that a lot of us WILL NOT use the installer as we have necessary customization to base forms. If they would only spend a bit of time in making a binary only installer, would make life so much easier. Dylan -Original Message- From: Action Request System

Re: ars7 email engine needed for notify action?

2007-09-21 Thread Wheeler, Dylan
As far as I've known you've always needed the email engine to send email notifications. We're on 6.3 and without the email engine installed it wont send out emails. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Andrew Hicox

Re: OT: Thoughts on Core ARS Licensing

2007-09-21 Thread Wheeler, Dylan
Couldn't agree more Norm. I've had to turn to PHP or C++ for so many little projects I've been asked to do when it could of been done so easily in ARS. The hefty server price throws it off for everything but big corporate projects. Doubt a price decrease will ever happen though. Dylan

Re: How do you read the ARSList

2007-09-25 Thread Wheeler, Dylan
Same as Daniel, offline personal folder in outlook. When I come in there's a bunch, I scan through the ones I might be interested in while I wait for the coffee, set read all to the rest and so starts my morning. How do you guys group the messages? I tried grouping them by subject but then it

Re: How do you read the ARSList

2007-09-25 Thread Wheeler, Dylan
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Wheeler, Dylan Sent: Tuesday, September 25, 2007 4:24 PM To: arslist@ARSLIST.ORG Subject: Re: How do you read the ARSList

Re: Is relational database design doable in Remedy?

2007-09-27 Thread Wheeler, Dylan
Just at night? You must be new to Remedy lol Just think of it as a sql statement, except you have to limit yourself to one join per statement. You would create a data form to hold the user id and the rule id Create a join between the rule and the new form so you can access the rule data Create a

Re: Unique ID?

2007-09-28 Thread Wheeler, Dylan
(914) 935-2946 Wheeler, Dylan [EMAIL PROTECTED] Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 09/28/2007 12:17 PM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Unique ID

Unique ID?

2007-09-28 Thread Wheeler, Dylan
Maybe it's too early in the day but I can't get my head wrapped around a problem. A group here needs to keep track of when records in a form gets modified. They want to be able to search for a date range and come up with the records modified in that date range. Simple enough. The problem I run

Re: Unique ID?

2007-09-28 Thread Wheeler, Dylan
, Accurate, Cheap Pick two. On 9/28/07, Wheeler, Dylan [EMAIL PROTECTED] wrote: ** Yeah, that's the problem Ben. Lets say they run a search for all the records that were modified between 09/01/2007 and 09/14/2007. A record could be modified 5 times on 5 different days and so it would

Re: Unique ID?

2007-09-28 Thread Wheeler, Dylan
] On Behalf Of Wheeler, Dylan Sent: Friday, September 28, 2007 3:38 PM To: arslist@ARSLIST.ORG Subject: Re: Unique ID? Hmm, that might actually work Carey. The table looping is a good idea. I can make a display only form, let them select values to create a qualification in a temp field to use to populate

Re: Filter Problem

2007-10-02 Thread Wheeler, Dylan
I believe if you type in the name over again, even if it matches the old value, it will still push data. Which is why you usually check to see if it matches the db as well as the transaction value. -Original Message- From: Action Request System discussion list(ARSList)

Re: ARS Implementation team - how many?

2007-10-04 Thread Wheeler, Dylan
A saying my friend uses when he's dealing with customers on scooter work, seems to fit most anything. You have 3 options 1. Fast 2. Cheap 3. Reliable Pick 2 :) As to the original question, there's just too many variables to say without details. The amount of customization, timeline, number of

Re: TR, DB, and nothing

2007-10-04 Thread Wheeler, Dylan
To add, this only works for filters, AL is client side so no DB comparison is available, which is why you have to do a set fields on a temp field to compare. Check the 6.3 basic dev guide page 491 for more details. Dylan -Original Message- From: Action Request System discussion

Re: EXTERNAL command problems

2007-10-04 Thread Wheeler, Dylan
Hmm, I've never had to do that. I do wrap it with parenthesis though and it always has worked for me. I have one that I built that starts with simply passing the qual of ('Status' = Active) and that one works. Andy, maybe try with parenthesis? Since your working with the assigned group

Re: Client 7.1

2007-10-05 Thread Wheeler, Dylan
Hey Tai, I have that client with ARS 6.03 patch 21 without any problems. Connecting to 3 servers and just tried opening all 3 consoles. No crash. Dylan -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Nguyen,

Re: HELP

2007-10-10 Thread Wheeler, Dylan
Did you check the permissions like Sandra suggested? If it shows the entry point being checked then I'd verify that the permissions are there and it's not set to hidden. Fixed/Read/Float licensing doesn't really come into play on this, it's the permissions of the form and the entry point being

Re: Active Link Set Fields - need multiples to append

2007-10-18 Thread Wheeler, Dylan
What I would do is setup a hidden table on the form and use an external qual to populate the table with the email addresses. Then you can use a guide to walk the table and append a field with the column and you'd have as many emails as you need. - Dylan Wheeler Production Control

Re: Unable to restat Remedy - Cannot Bind TCP Service

2007-10-18 Thread Wheeler, Dylan
Are you using a specific port? I ran into this a long time ago, same kind of problem. Couldn't login, restarted the service and remedy couldn't bind to the port, had to bounce the server. In the end I think the UNIX admin decided that another program was somehow able to hijack the port Remedy was

6.3 vs 7.0.1 slowness

2007-10-18 Thread Wheeler, Dylan
Does 7x require a hefty server? I have a server that we upgraded from 6.3 to 7.0.1. One of my refreshes was a bit lagging before but now it is a lot slower. It's a Dual 2.8G Xeon HT box with 4G of RAM, local MS SQL install. Right now it's pretty much a development box with only 1 or 2 people

Re: 6.3 vs 7.0.1 slowness

2007-10-22 Thread Wheeler, Dylan
System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Wheeler, Dylan Sent: Thursday, October 18, 2007 6:28 PM To: arslist@ARSLIST.ORG Subject: 6.3 vs 7.0.1 slowness ** Does

Outer Join

2007-11-06 Thread Wheeler, Dylan
Does a join form disregard the join criteria if it's an outer join and the secondary form doesn't have a matching primary form record? I know I can't use = in the criteria but on a join I have between two forms I use the qualification of ( $Status$ != Scrap ) AND ( 'Request ID' = $Request ID$)

Re: Date/Time Field?

2007-11-06 Thread Wheeler, Dylan
I don't think you can do calculations in a default value field. I'd just use an AL to set the field on open. - Dylan Wheeler Production Control Analyst Principal IT Operations Downey Savings Loan Association, F.A. Email: [EMAIL PROTECTED] -Original Message- From:

Re: Outer Join

2007-11-07 Thread Wheeler, Dylan
Mail [EMAIL PROTECTED] Internet http://bsm.mansolutions.nl On 11/6/07, Wheeler, Dylan [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] wrote: ** Does a join form disregard the join criteria if it's an outer join and the secondary form

Table Loop skipping a record

2007-11-23 Thread Wheeler, Dylan
I've got a problem with a AL that I'm using to loop a table. I'm on ARS 6.3. I have an AL that refreshes the table when the form opens, I then click a save button and it pushes a field to all the records in a table field. The problem is it's skipping whatever record is selected. I made the table

Re: Table Loop skipping a record

2007-11-24 Thread Wheeler, Dylan
, Cheap Pick two. On Nov 24, 2007 1:37 AM, Wheeler, Dylan [EMAIL PROTECTED] wrote: ** I've got a problem with a AL that I'm using to loop a table. I'm on ARS 6.3. I have an AL that refreshes the table when the form opens, I then click a save button and it pushes a field to all the records

Re: Reporting differences between versions

2007-11-26 Thread Wheeler, Dylan
. On Nov 23, 2007 5:05 PM, Wheeler, Dylan [EMAIL PROTECTED] wrote: ** Hi Listers, I'm having a problem with a report working on 6.3 but not working on 7.0.1 On IIS mid tier 6.3 patch 23 I have a report through the Report form. On the statistics tab I have am showing the sum of a field

Re: PERFORM-ACTION-APPLY Weirdness (UNCLASSIFIED)

2007-11-26 Thread Wheeler, Dylan
What happens if you have the $OPERATION$ != QUERY one Execute Order set to fire before the other one? I agree with not using != QUERY. Using that has bitten me in the butt a few times when a year later you open the same form in Dialog mode and unexpected workflow is firing. - Dylan

Re: Filter Table Walk Question

2007-11-29 Thread Wheeler, Dylan
It might be using it's own order according to the phase of the filters firing. You might want to add a `! at the end of each filter to tell it you really want it to fire in the order you specify. I could see the phase causing that problem as well. - Dylan Wheeler Production Control

Re: Last Time Form Accessed

2007-11-29 Thread Wheeler, Dylan
Don't think there's anything OOB. Would be easy to setup a form though to hold the form name and just set an AL to push to the new form on open. - Dylan Wheeler Production Control Analyst Principal IT Operations Downey Savings Loan Association, F.A. Direct: 949.509.4565 Fax:

Re: Filter Phasing..

2007-11-30 Thread Wheeler, Dylan
It's a way for Remedy to annoy the developers by disregarding their Execution Order :) Or if you want the real explanation of them Page 563 of the Basic Guide for ARS 6.3 or Page 183 of the Workflow Objects Guide for ARS 7.0.1 - Dylan Wheeler Production Control Analyst Principal

Re: ARERR 9351

2007-12-05 Thread Wheeler, Dylan
Chad Hall (501) 342-2650 From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Wheeler, Dylan Sent: Tuesday, December 04, 2007 11:12 AM To: arslist@ARSLIST.ORG Subject

ARERR 9351

2007-12-05 Thread Wheeler, Dylan
Has anyone run into this error before? I'm getting it on the mid tier with a couple users machines when they refresh a table that has a lot of records in it. Unable to set up data connection, which is preventing the application from working correctly. (ARERR 9351) ARS 7.0.1 Patch 5 IIS Mid

Page field wrap on Mid Tier?

2007-12-06 Thread Wheeler, Dylan
I haven't run into this before so I'm not sure, but do the pages wrap in a page holder on the mid tier? We're on ITSM 6, ARS 6.3, on the HelpDesk form we have added some new pages over the years. Just added another one in dev and it works in the user tool. About half the pages on one row, the

Re: Page field wrap on Mid Tier?

2007-12-06 Thread Wheeler, Dylan
System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Wheeler, Dylan Sent: Thursday, December 06, 2007 9:48 AM To: arslist@ARSLIST.ORG Subject: Page field wrap on Mid Tier? ** I haven't run into this before so I'm not sure

Re: User Tool Statistical Reporting

2007-12-06 Thread Wheeler, Dylan
You could use the status times and calculate the difference between create and status time of resolved. This is what our reporting guy uses when he does this type of reporting. The only gotcha we've had is quick tickets that go straight to closed. I put some workflow in for him that would set a

Report to CSV in 7.0.1

2007-12-10 Thread Wheeler, Dylan
I'm trying to run a report I created inside of Remedy. It doesn't work how I expected, don't know if it's my setup or how they expected it to work heh. I designed a report and put workflow in the ReportSelection form so that when you select the report it will set the Destination field to File and

Re: Generating ticket request number after push fields.

2007-12-10 Thread Wheeler, Dylan
If you are pushing the id of the custom form to the CHG form you could have a filter on the CHG form push the newly created CHG ID back to the custom form. Then you could use those two ID's to link up changes between the forms. - Dylan Wheeler Production Control Analyst Principal

Re: Generating ticket request number after push fields.

2007-12-10 Thread Wheeler, Dylan
To: arslist@ARSLIST.ORG Subject: Re: Generating ticket request number after push fields. Would the Run if qualification be OPERATION = SET, execute on Modify? and then just do a push field where the change id gets pushed back into the custom form? On Dec 10, 2:37 pm, Wheeler, Dylan [EMAIL

Re: Generating ticket request number after push fields.

2007-12-10 Thread Wheeler, Dylan
, 2:37 pm, Wheeler, Dylan [EMAIL PROTECTED] wrote: If you are pushing the id of the custom form to the CHG form you could have a filter on the CHG form push the newly created CHG ID back to the custom form

7.0.1 Email Authentication Problems

2007-12-12 Thread Wheeler, Dylan
I'm trying to track down an authentication problem with my dev server. Up until this week it was working fine. I had to reinstall the email engine this week and now it wont send out any emails. I verified that the service is starting as the AD user. I send an email to the AD user, log in to the

Re: Mid-Tier 6.3 report file location

2007-12-12 Thread Wheeler, Dylan
Dwayne, I think I'm going through the same thing right now with 7.0.1. Probably the same problem as with 6.3. I'll test it later on my 6.3 server to find out. If I have a report set to file and CSV here are the results I get. User tool: First time I run it it opens the CSV in a preview window

Re: 7.0.1 Email Authentication Problems

2007-12-12 Thread Wheeler, Dylan
) on behalf of Wheeler, Dylan Sent: Wed 12/12/2007 9:29 AM To: arslist@ARSLIST.ORG Subject: 7.0.1 Email Authentication Problems ** I'm trying to track down an authentication problem with my dev server. Up until this week it was working fine. I had to reinstall the email engine this week and now it wont

Re: Escalation Connectivity Issue

2007-12-14 Thread Wheeler, Dylan
Could it be that the escalation is being run by AR_ESCALATOR and not a real user? Only difference I can see between a filter and escalation that would cause that kind of a problem. - Dylan Wheeler Production Control Analyst Principal IT Operations Downey Savings Loan Association,

JNI Method

2007-12-18 Thread Wheeler, Dylan
Anyone run into this error before? Error just started happening today and there were no changes to the system. 7.0.1 Mid Tier and ARS Windows 2003 This error happens when a table is refreshed in the Mid Tier Exact error is Could not resolve the JNI method: findAndIterate();iteratorCallback

Re: JNI Method

2007-12-18 Thread Wheeler, Dylan
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Wheeler, Dylan Sent: Tuesday, December 18, 2007 11:50 AM To: arslist@ARSLIST.ORG Subject: JNI Method Anyone run into this error before? Error just started

Re: JNI Method

2007-12-18 Thread Wheeler, Dylan
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Wheeler, Dylan Sent: Tuesday, December 18, 2007 11:50 AM To: arslist@ARSLIST.ORG Subject: JNI Method Anyone run into this error before? Error just

Re: Open URL from Mid Tier

2007-12-18 Thread Wheeler, Dylan
You could make a quickie ASP/PHP page to put on your mid tier server for the links and have it list the files present on those shares? Or a page that will serve up the file you pass to it in a variable. Sucks to have to add the extra step, don't know how to open a network share from inside of the

Re: Open URL from Mid Tier

2007-12-18 Thread Wheeler, Dylan
Of Wheeler, Dylan Sent: Tuesday, December 18, 2007 11:11 AM To: arslist@ARSLIST.ORG Subject: Re: Open URL from Mid Tier You could make a quickie ASP/PHP page to put on your mid tier server for the links and have it list the files present on those shares? Or a page that will serve up the file you pass

Re: Handling 10,000+ tickets in an escalation

2007-12-19 Thread Wheeler, Dylan
As to the last part, you could use a helper form to store the highest record you want to process. Then after the escalation has run add 10k to the field. It's what we had to do with Remedy - LDAP integration back in 5.x when Remedy paging wasn't too swift. - Dylan Wheeler Production

Re: Handling 10,000+ tickets in an escalation

2007-12-19 Thread Wheeler, Dylan
+ tickets in an escalation ** so then the escalation would run on a join form of the two correct? That's a great idea Dylan. Never thought of that. On Dec 19, 2007 2:57 PM, Wheeler, Dylan [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] wrote

Re: When I create a View form does not load datetime fields

2007-12-21 Thread Wheeler, Dylan
Is the field one of these types? Only the following data types are supported in view forms: * SQL Server-char, varchar, tinyint, smallint, int, text, real, float, decimal You can't use a datetime field from sql. I don't have a sql box I can access but if I remember right it keeps a unix

Re: Log SQL in Admin

2008-01-16 Thread Wheeler, Dylan
) but is your AR Server running in development cache mode? -Eli From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Wheeler, Dylan Sent: Wednesday, January 16, 2008 9:36 AM To: arslist

Re: Log SQL in Admin

2008-01-16 Thread Wheeler, Dylan
The easiest solution is to turn on List option (not Detail) when listing objects. -- Jarl On Jan 16, 2008 6:36 PM, Wheeler, Dylan [EMAIL PROTECTED] wrote: ** Is it possible to log the sql queries the admin tool makes when you modify a form? I'm having major lag issues when I try and update

Re: Log SQL in Admin

2008-01-16 Thread Wheeler, Dylan
extended period of time you'll start receive complaints of poor performance from your users. Cheers! Eli From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Wheeler, Dylan Sent

Re: Log SQL in Admin

2008-01-16 Thread Wheeler, Dylan
commands that are executed (at least on Unix with Oracle). Fred From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Wheeler, Dylan Sent: Wednesday, January 16, 2008 11:36 AM

Re: Log SQL in Admin

2008-01-16 Thread Wheeler, Dylan
a regular form, grep the logs for 'VIEW'. This will take you to the place in the logs where the db view is dropped/created. Axton Grams On Jan 16, 2008 3:09 PM, Wheeler, Dylan [EMAIL PROTECTED] wrote: ** Thanks

Re: Resp to Gidd/Bouyant/ADV: Xtreme/Dashboard

2008-01-25 Thread Wheeler, Dylan
Good questions Carey, another one I'd have is...Are the source files included in the purchase? That one would be a killer for me and one of the disadvantages of flash. No ability to customize without the source files. I must say it does look purty though and I think for some people it will be a

Re: Use the Server time rather than the Client Time in an Active Link

2008-02-06 Thread Wheeler, Dylan
Best thing to do is use a helper form. Have a simple form that you create a record on, take the create time for the start date instead of using a timestamp on the client, then delete the record. I don't think there's a way to get the server time with an AL as it's run on the client and not the

Re: Use the Server time rather than the Client Time in an Active Link

2008-02-06 Thread Wheeler, Dylan
Isn't that what the $SERVERTIMESTAMP$ keyword is for? - Original Message - From: Wheeler, Dylan [EMAIL PROTECTED] Newsgroups: gmane.comp.crm.arsystem.general To: arslist@ARSLIST.ORG Sent: Wednesday, February 06, 2008 11:55 AM Subject: Re: Use the Server time rather than the Client Time

Re: Question: Open Window

2008-02-06 Thread Wheeler, Dylan
Opn the Open Window action set the Display Type field to be Detail Only - Dylan Wheeler Production Control Analyst Principal IT Operations Downey Savings Loan Association, F.A. Email: [EMAIL PROTECTED] -Original Message- From: Action Request System discussion

Re: Group names and substrings

2008-02-06 Thread Wheeler, Dylan
Changing it code wise is a PAIN. Went through it a bit ago because my company wanted to use the EXACT name for our groups inside of Remedy. After a bit of trial and error and streamlining I did the following. Added field on SHR:ConsolidatedList for GroupID for each Group field on there (we have

ARWARN 9305

2008-02-08 Thread Wheeler, Dylan
I'm having problems with this error on our production box. If I go into the WUT and remove a user from a group it works fine. If I do it through the Mid Tier then I get the error You cannot translate the group name in the Group List or Assignee Group Field. After the error it will remove all

Re: User Form ARS 7.0.01 (UNCLASSIFIED)

2008-02-11 Thread Wheeler, Dylan
I've had some patches blow out User form changes over the years from using the executable to patch the server. So if you patch by using the binary files you shouldn't have a problem. If you patch by the executables then keep that in mind that you might lose the field and it's data. If it was me

Re: Replicating production to report server

2008-02-11 Thread Wheeler, Dylan
Previous company I was working at did it on a Solaris/Oracle platform with Shareplex. Had 2 production servers replicating down to their own reporting servers as well as the two production server replicating between each other. Had pretty much as close to real time replication as you can get. As

Re: Strauss / Outlook 2003 Crashing

2008-02-11 Thread Wheeler, Dylan
Maybe they're using the -MessWithJoe argument in the subject line :) I have two accounts, haven't noticed it but don't watch my home one much unless I'm off sick from work. Just logged in to home Work email - 1709 since 01/01/2008 Home - 1716 since 01/01/2008 However, I have deleted a few of

Re: HelpDesk Lite (was: Company Dropping Remedy)

2008-02-14 Thread Wheeler, Dylan
I haven't looked at it yet because I have too much on my plate right now as it is, but is it not possible to upgrade to 7.x ARS and keep the existing HPD system? Or are you talking about falling off App as well as ARS support? - Dylan Wheeler Production Control Analyst Principal IT

Re: HelpDesk Lite (was: Company Dropping Remedy)

2008-02-14 Thread Wheeler, Dylan
: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Wheeler, Dylan Sent: Thursday, February 14, 2008 12:46 PM To: arslist@ARSLIST.ORG Subject: Re: HelpDesk Lite (was: Company Dropping Remedy) I haven't looked at it yet because I have too much on my plate right now

Incoming email that generates record needs escape character?

2008-02-22 Thread Wheeler, Dylan
Hi all, I'm having a problem with some characters. We get emails from another system on our network that we dump to a working form then generate CHG requests. I ran into the problem today when the summary field had the and characters in it. Is there an escape character I can have the other

Re: Incoming email that generates record needs escape character?

2008-02-22 Thread Wheeler, Dylan
$$] If you decide to try this, please let us know if it works! HTH, Thomas - Original Message - From: Wheeler, Dylan mailto:[EMAIL PROTECTED] Newsgroups: gmane.comp.crm.arsystem.general

Re: Action deffered in Filter/Active Link

2008-02-26 Thread Wheeler, Dylan
It's not ´!, it's `!, the character under the tilde (~) key, not the single quote. - Dylan Wheeler Production Control Analyst Principal IT Operations Downey Savings Loan Association, F.A. Email: [EMAIL PROTECTED] -Original Message- From: Action Request System

Re: Action deffered in Filter/Active Link

2008-02-26 Thread Wheeler, Dylan
GRUPO_AUX1_CHAR (536870928) = De: Action Request System discussion list(ARSList) em nome de Wheeler, Dylan Enviada: ter 26/2/2008 18:24 Para: arslist@ARSLIST.ORG Assunto: Re: Action deffered in Filter/Active Link It's not ´!, it's `!, the character under

Re: Incoming email that generates record needs escape character?

2008-03-12 Thread Wheeler, Dylan
, but it should work... --Thomas - Original Message - From: Wheeler, Dylan mailto:[EMAIL PROTECTED] Newsgroups: gmane.comp.crm.arsystem.general To: arslist@ARSLIST.ORG Sent: Friday

Re: Using Not Like

2008-03-13 Thread Wheeler, Dylan
Your qual would fail if Administrator was the first group because of the leading ; though Personally I use GROUPIDS instead of GROUPS unless I have to. But if you remove the leading ; then any group that has 1 in the id would come up. I guess the best way would be something like (NOT($GROUPIDS$

Re: Using Not Like

2008-03-13 Thread Wheeler, Dylan
so you can do this type of search...but it's been a LONG time since I have used that Qual, so I can't be entirely sure. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Wheeler, Dylan Sent: Thursday, March

Re: Error in black color forms.

2008-03-13 Thread Wheeler, Dylan
hmm, that is weird. Never noticed that before. Never tried to do an all black form though :) Alternatively, you could create a 100x100 pixel black jpg, set that up to be a tiled background and that would work. - Dylan Wheeler Production Control Analyst Principal IT Operations

Re: Friday Humor: Bumper Stickers we'd like to see

2008-03-21 Thread Wheeler, Dylan
I've gotten some of those shirts :) My favorite one, and fav sticker I got is the SOCIAL ENGINEERING SPECIALIST Because there is no patch for human stupidity - Dylan Wheeler Production Control Analyst Principal IT Operations Downey Savings Loan Association, F.A. Email:

WUT Yes, Admin No

2008-04-01 Thread Wheeler, Dylan
Hi listers, I've got a problem with Remedy this morning. I login to the WUT and everything is fine and speedy. I try and login to the admin tool and after a few minutes I get ARERR [93] Timeout during data retrieval due to busy server -- retry the operation : msapps04 user: 2022, server:

Re: WUT Yes, Admin No

2008-04-01 Thread Wheeler, Dylan
list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Wheeler, Dylan Sent: Tuesday, April 01, 2008 12:14 PM To: arslist@ARSLIST.ORG Subject: WUT Yes, Admin No ** Hi listers, I've got a problem with Remedy this morning. I login to the WUT

Re: Control Panel Home Page

2008-04-01 Thread Wheeler, Dylan
Open up the form you want to see on the application list in the admin tool, open the form properties and set the entry point (search or new) and the order you want it in the list. It will show the form in the list per the users permissions set on that form. - Dylan Wheeler

Fatal Error 823

2008-04-18 Thread Wheeler, Dylan
Hi all, Has anyone run into Error 823? I was unable to do anything in the admin tool so I restarted the service on our dev box. It didn't come back up so I checked the error log and I see this about 20 times a second. Fri Apr 18 09:03:17 2008 Warning: Fatal error 823 occurred at Apr 18 2008

Re: Fatal Error 823

2008-04-18 Thread Wheeler, Dylan
(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Wheeler, Dylan Sent: Friday, April 18, 2008 9:38 PM To: arslist@ARSLIST.ORG Subject: Fatal Error 823 ** Hi all, Has anyone run into Error 823? I was unable to do anything

Re: Fatal Error 823

2008-04-18 Thread Wheeler, Dylan
. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Wheeler, Dylan Sent: Friday, April 18, 2008 10:11 PM To: arslist@ARSLIST.ORG Subject: Re

Re: synchronization of servers

2008-05-14 Thread Wheeler, Dylan
I used Shareplex a couple companies ago. I think they're still using it. We were replicating between 2 production server and 2 reporting servers. It worked great and I'd definitely use it again if I was on Oracle and had money to burn. We also tried to switch out Shareplex with DSO to try and

No Application List - ARERR 1900

2008-06-09 Thread Wheeler, Dylan
I'm having a problem with a users client. She opens Remedy and gets an ARERR 1900 and the Application List is greyed out. This started this morning and she hasn't had this problem before. I completely removed the client, rebooted her machine and reinstalled but same problem. Anyone run into this

Re: No Application List - ARERR 1900

2008-06-09 Thread Wheeler, Dylan
, Wheeler, Dylan [EMAIL PROTECTED] wrote: ** I'm having a problem with a users client. She opens Remedy and gets an ARERR 1900 and the Application List is greyed out. This started this morning and she hasn't had this problem before. I completely removed the client

Re: No Application List - ARERR 1900

2008-06-09 Thread Wheeler, Dylan
to determine if it was the user or the machine? -Original Message- From: Wheeler, Dylan [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Mon, 9 Jun 2008 4:53 pm Subject: No Application List - ARERR 1900

Re: No Application List - ARERR 1900

2008-06-10 Thread Wheeler, Dylan
, but might help. Regards Robert - Original Message From: Wheeler, Dylan [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Monday, 9 June, 2008 10:51:38 PM Subject: Re: No Application List

Re: Question: $LASTID$

2008-06-13 Thread Wheeler, Dylan
I don't see anything about it being able to query a specific form in the 7.0 docs, would be a great addition though :) - Dylan Wheeler Production Control Analyst Principal IT Operations Downey Savings Loan Association, F.A. Email: [EMAIL PROTECTED] -Original Message-

Re: Question: $LASTID$

2008-06-14 Thread Wheeler, Dylan
, because it grabs the last record created by that client. The form involved is set by the form name on the AL that calls the action. Rick On Fri, Jun 13, 2008 at 1:03 PM, Wheeler, Dylan [EMAIL PROTECTED] wrote: I don't see anything about it being able to query a specific form in the 7.0

Re: Including attachments in email template submission?

2008-06-20 Thread Wheeler, Dylan
I did it with PHP. Email with attachment was sent to server. Server pushed data to a worker form and worker form validated and created a ticket. I tried with ASP but it was a pain in the butt. Maybe it's just because I know PHP a lot more heh. - Dylan Wheeler Production Control

JOB: Remedy Developer/Architect - 9 Month Contract - San Diego, CA - US Citizens Only

2010-06-30 Thread Wheeler, Dylan
I'm passing this along for a friend in case anyone wants to work in sunny So Cal for 9 months :) - Remedy Developer/Architect (9 month contract) in the San Diego/Orange County,

OT: List weirdness

2008-09-17 Thread Wheeler, Dylan
Is it just me or are other people having problems with the emails coming from the list the last couple days? For example, on the Nabble subject, Lisa responded to an email yesterday at 1:30pm (my time). I didn't get the original email she replied to. I thought it weird but shrugged it off. I

Re: 2008 User World

2008-09-25 Thread Wheeler, Dylan
You all really want to make me pay for skipping lunch today don't you? :) Although Vegas would be nice, it would be easier to justify a trip to somewhere like Baltimore. - Dylan Wheeler Production Control Analyst Principal IT Operations Downey Savings Loan Association, F.A.

Re: OT:Friday Humor

2008-09-26 Thread Wheeler, Dylan
It's not the importance, it's the subject matter that was used. Most places I frequent on the net it's the same thing, politics is best left off the general discussion area. There are a plethora of place you can go if you want to make political digs. Pretty much anything that's geared to be

Re: Archiving

2008-10-06 Thread Wheeler, Dylan
Is it doing a delete or copy then delete or just copy? If you are doing a copy, have you made any changes to the form that didn't get made on the archive form? I would look at the arerror log first off at the time that archiving is supposed to happen, maybe something in there well tell you

Re: Archiving

2008-10-06 Thread Wheeler, Dylan
| www.kennametal.com Wheeler, Dylan [EMAIL PROTECTED] Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 10/06/2008 02:23 PM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: Archiving

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