.
William Rentfrow
Principal Consultant, StrataCom
[EMAIL PROTECTED]
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C 701-306-6157
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of the same steps are being taken
EXCEPT an event is not sent.
It only saves the record when it receives this event. I'm baffled. It makes
absolutely no sense to me.
William Rentfrow
Principal Consultant, StrataCom
[EMAIL PROTECTED]
O 952-432-0227
C 701-306-6157
Possibly ? I'll have to look.
Shouldn't that just send values to the parent form though? And not the DB?
William Rentfrow
Principal Consultant, StrataCom
[EMAIL PROTECTED]
O 952-432-0227
C 701-306-6157
-Original Message-
From: Action Request System discussion list(ARSList
.
However, you DID help me track down another embedded run process
PERFORM-ACTION-APPLY that was buried in the code - and THAT was causing the
problem. :) It turns out my bypass before did bypass this one extra step,
making it appear tied to the EVENT send.
William Rentfrow
Principal Consultant
a bit.
Does anyone have the de facto this is how IE must be configured FAQ?
William Rentfrow
Principal Consultant, StrataCom
[EMAIL PROTECTED]
O 952-432-0227
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If they hadn't included the disable feature with the MS-Office assistant it
would have been time for torches and pitchforks.
William Rentfrow
Principal Consultant, StrataCom
[EMAIL PROTECTED]
O 952-432-0227
C 701-306-6157
-Original Message-
From: Action Request System discussion list
Resolved.
William Rentfrow
Principal Consultant, StrataCom
[EMAIL PROTECTED]
O 952-432-0227
C 701-306-6157
-Original Message-
From: Action Request System discussion list(ARSList) on behalf of Dan Caissie
Sent: Thu 7/27/2006 12:04 PM
To: arslist@ARSLIST.ORG
Subject: Re: preventing a help
If it works for you - I think it's great!
I would probably use an error message instead of a warning to prevent the save
- but that's just my bias. Yours will save after the warning and there's
certainly a case to be made for that approach too.
William Rentfrow
Principal Consultant, StrataCom
I've experienced problems with the actual phone connections too between
the overseas support and here in the US. At times I simply can not
understand the person on the other end of the line due to static and a
very, very quiet connection.
When I could hear the person it was obvious they were
than $1 since I'm no real gambler...)
that all failed ITIL implementations are ones where top management
didn't buy into the process and take the time and dedication to work
through the big picture items.
William Rentfrow, Principal Consultant
[EMAIL PROTECTED]
C 701-306-6157
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to).
William Rentfrow, Principal Consultant
[EMAIL PROTECTED]
C 701-306-6157
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Answers Are
There's a bug fix for the Create/Modify Broadcast form view in IM 7
for exactly this reason - it turns out it didn't work on Solaris +
Apache.
A total of 9 form views in IM 7 had this problem - engineering's fix
was the same as yours. They changed the form view name.
What exactly are you looking for? A list of all the notifications in
ITSM7?
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Rabi Tripathi
Sent: Friday, October 05, 2007 2:34 PM
To: arslist@ARSLIST.ORG
Subject: ITSM 7
the external source to the Remedy repository, without storing sensitive
information.
http://en.wikipedia.org/wiki/Cryptographic_hash_function
Axton Grams
On 10/15/07, William Rentfrow [EMAIL PROTECTED] wrote:
**
On my current project we will have to import about 1,000,000
CTM:People records
: CTM:People large data imports
Be sure to turn off the default audit trail on the CTM:People form.
Why do you need the staging form?
-
Jarl
On 10/15/07, William Rentfrow [EMAIL PROTECTED] wrote:
**
On my current project we will have to import about 1,000,000
CTM:People records every week
.
William Rentfrow, Principal Consultant
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There are a variety of methods of doing screen pops. Most of them
revolve around having a small vendor software client program installed
on the desktop. This then communicates to the Remedy User tool through
some method (DDE, OLE, etc) and passes the data. The customer id
(often just the
Did you...
1.) Check the AR System Email Configuration form and make sure an
outgoing mailbox is configured?
2.) If it's NT/MAPI - did you make sure the Exchange profile is set up?
3.) Also, did you make sure a default outgoing mailbox is specified?
From:
are the original submitter (ie,
'Submitter' = $USER$) or a person with a write license.
William Rentfrow
Principal Consultant, StrataCom
[EMAIL PROTECTED]
O 952-432-0227
C 701-306-6157
From: Action Request System discussion list(ARSList) on behalf of Mauro
If you mean Can you change a Remedy 'regular' form to a display-only
form the answer is no.
However, I'm pretty sure the functional equivalent can be accomplished.
What are you trying to do?
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL
The Remedy 7 email engine also allows you to submit records without a
uid/pwd in the email (you configure it a uid/pwd separately). This was
always a show stopper for most previous clients I worked with.
This means that if you have a system that is a LOT of work to create a
bridge with it may
This should be doableI've done similar things.
It appears you are using Windows - you may want to try calling a batch
file with Run Process and passing the info from Remedy as parameters.
If your run process is something like this:
Myjob.bat $field1$ $field2$ etc.
...you reference the
- but is anyone else using SLM with
IM? If so, what sort of save times are you getting when you create a
new Incident that has Service Targets that attach?
William Rentfrow, Principal Consultant
[EMAIL PROTECTED]
C 701-306-6157
O 952-432-0227
I think I'd have to support their position of using the Customer Support
product.
ITSM didn't go into general release until mid-last year (I forget
exactly when). Their project to put the customer support product into
place probably started months before that - quite likely before they
even had
,
Are you also seeing a delay on the notification
Howard
On 10/30/07, William Rentfrow [EMAIL PROTECTED] wrote:
**
I'm testing some stuff and I'm experiencing very slow Incident
submit times right now.
I'm using SLM 7.03 and Incident 7.02. I have two service
Display (ie, need employee ID# in the Search People window)
-Several custom data fields - we keep these on a separate tab in the
HPD:HelpDesk form in Incident to make future migration easier.
William Rentfrow
Principal Consultant, StrataCom
[EMAIL PROTECTED]
O 952-432-0227
C 701-306-6157
not taxed. And
barely anyone is on this box at all.
Also
3.) If this is still running and I turn on server side SQL logging why
don't I see any of the transactions? Especially when server filter
logging shows them still processing.
William Rentfrow, Principal Consultant
[EMAIL PROTECTED]
C
Look in the help for Direct Access URL's.
It's pretty easy actually.
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Taker, Jason
Sent: Wednesday, November 07, 2007 1:09 PM
To: arslist@ARSLIST.ORG
Subject: setting a
about 100
other forms - AND it doesn't mark it with the right ID of the person
logged in - it marks it with the ID of the person who originally
installed the application.
This is nuts - any idea what's going on?
William Rentfrow, Principal Consultant
[EMAIL PROTECTED]
C 701-306-6157
O 952-432
to troubleshoot this.
1.) Cleared mid-tier cache
2.) Cleared browser cache, cookies, etc
3.) Had the user try multiple machines
4.) I've tried the UID on multiple machines and in the WUT vs. browser.
This is really, really weird.
William Rentfrow, Principal Consultant
[EMAIL PROTECTED]
C 701-306
are not using
patch 5 it is ost likely fixed with it.
-Original Message-
From: William Rentfrow [EMAIL PROTECTED]
To: arslist@ARSLIST.ORG
Sent: Tue, 20 Nov 2007 3:09 pm
Subject: Really bizarre ITSM 7 web issue
**
I have a few users who are seeing some strange issues.
If they are in Incident
If you go buy a high end toaster (yes, there is such a thing - they can
cost hundreds of dollars) - they will instruct you in the proper method
of making toast.
You are to first run a wam up cycle of the toaster on the high heat
setting. You are then supposed to dial the heat down to your
piece I'd like to hear about
it.
William Rentfrow
Principal Consultant, StrataCom Inc.
wrentf...@stratacominc.com
Corporate Website, www.stratacominc.com http://www.stratacominc.com/
Blog, www.williamrentfrow.com http://www.williamrentfrow.com/
715-410-8156 C
Q: What's the difference between a Remedy Administrator and a Remedy
Developer?
A: For contract work it's about $50-75/hr ;)
William Rentfrow
Principal Consultant, StrataCom Inc.
wrentf...@stratacominc.com
Corporate Website, www.stratacominc.com
Blog, www.williamrentfrow.com
715-410-8156 C
Question: I assume you had chaining turned on for a reason. Are you giving
something up that you wanted or is something else going on?
William Rentfrow
Principal Consultant, StrataCom Inc.
wrentf...@stratacominc.com
O 715-592-5185
C 715-410-8056
-Original Message-
From: Action
logs to determine
errors.
William Rentfrow
Principal Consultant, StrataCom Inc.
wrentf...@stratacominc.com
O 715-592-5185
C 715-410-8056
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Kali Obsum
Sent
It's probably a Run Process that mimics the button being pushed.
Those are pretty common all through out the application. You'll see it
with the field ID of the button in question in the workflow logs - so
just log it and search for that button field ID.
William Rentfrow
Principal Consultant
It turns out this was fixed in ITSM Patch 009. There is a defect for it
and the fix # is SW00281799
William Rentfrow
Principal Consultant, StrataCom Inc.
wrentf...@stratacominc.com
Corporate Website, www.stratacominc.com http://www.stratacominc.com/
Blog, www.williamrentfrow.com http
I thought I had but I can't seem to find it - I'd like an ERD for IM (or
ITSM) 7.x.
Is this even available?
Thanks in advance...
William Rentfrow
Principal Consultant, StrataCom Inc.
wrentf...@stratacominc.com
Corporate Website, www.stratacominc.com http://www.stratacominc.com/
Blog
:
*** ERROR *** ORA-02081: database link is not open
ORA-06512: at ARADMIN.V_EMP_NEW, line 50
ORA-02081: database link is not open
ORA-06512: at line 1
Any guesses? Again this works for the DBA as user ARAdmin.
William Rentfrow
Principal Consultant, StrataCom Inc.
wrentf...@stratacominc.com
My wife actually had her power strip on her PC start on fire in her
office - like with flames, etc.
That was a bit non-standard.
William Rentfrow
Principal Consultant, StrataCom Inc.
wrentf...@stratacominc.com
Corporate Website, www.stratacominc.com http://www.stratacominc.com/
Blog
If you are doing light CM you can add the Task Templates module and
predefine task groups as action items for Incidents.
I'd give that a 2 out of 10 stars for elegance - but it might work for
the right organizations. It does work very well for other purposes.
William Rentfrow
Principal
turning on chunking or temporarily changing code so that
it doesn't refresh when it opens.
William Rentfrow
Principal Consultant, StrataCom Inc.
wrentf...@stratacominc.com
Corporate Website, www.stratacominc.com
Blog, www.williamrentfrow.com
715-410-8156 C
-Original Message-
From: Action
We have made some progress on this - it appears the issus is tied to a
difference between Oracle 9i and 10g and how the Alter Session command
works in a stored procedure.
William Rentfrow
Principal Consultant, StrataCom Inc.
wrentf...@stratacominc.com
Corporate Website, www.stratacominc.com http
into this and if there was any sort of tuning they thought of to fix it.
William Rentfrow
Principal Consultant, StrataCom Inc.
wrentf...@stratacominc.com
Corporate Website, www.stratacominc.com http://www.stratacominc.com/
Blog, www.williamrentfrow.com http://www.williamrentfrow.com/
715-410-8156 C
6.3? Really?
I am guessing this is ongoing and not new...?
Beyond that - I wish you the best filling it. It's certainly not for
everyone.
William Rentfrow
Principal Consultant, StrataCom Inc.
wrentf...@stratacominc.com
Corporate Website, www.stratacominc.com http://www.stratacominc.com
Yes - and yes. We get the error only with that one - we've isolated the
problem down to that one machine.
William Rentfrow
Principal Consultant, StrataCom Inc.
wrentf...@stratacominc.com
Corporate Website, www.stratacominc.com http://www.stratacominc.com/
Blog, www.williamrentfrow.com http
.
Is this a configuration issue? I have the same problem across three
servers. It's not a show stopper by any means but it's a little
annoying.
William Rentfrow
Principal Consultant, StrataCom Inc.
wrentf...@stratacominc.com
Corporate Website, www.stratacominc.com http://www.stratacominc.com
Running the script manually works as expected. It's odd.
William Rentfrow
Principal Consultant, StrataCom Inc.
wrentf...@stratacominc.com
Corporate Website, www.stratacominc.com
Blog, www.williamrentfrow.com
715-410-8156 C
-Original Message-
From: Action Request System discussion list
but I
can tell that the stop process is not calling emaild.sh stop.
This is almost identical to 4 other servers we have running in the same
configuration where I do not have this problem and I can't find any difference
between them.
William Rentfrow
Principal Consultant, StrataCom Inc
? That would make senseI know the Remedy servers themselves
have to be on different ports (obviously...).
William Rentfrow
Principal Consultant, StrataCom Inc.
wrentf...@stratacominc.com
Corporate Website, www.stratacominc.com
Blog, www.williamrentfrow.com
715-410-8156 C
-Original Message
: Thursday, October 15, 2009 2:17 PM
To: arslist@ARSLIST.ORG
Subject: Re: Email won't stop on server shutdown
Form what I remember the default RMI port is 1099. You will find it in the
EmailDaemon.properties file..
--
Jarl
2009/10/15 William Rentfrow wrentf...@stratacominc.com:
Thanks
.
So - if anyone has done a C API integration that opens a Display Only
window and sets a field - I'm REALLY interested in seeing your code for
that piece so I can pass it along.
Thanks in advance...
William Rentfrow
Principal Consultant, StrataCom Inc.
wrentf...@stratacominc.com
Corporate
= nextId + 1 WHERE schemaId = xxx
...it works fine for all but 1 row. Most rows complete in 0.01 seconds
or less. The troublesome row update can take 90 seconds or more.
I've never seen that. Has anyone else? I thinking rebuilding the
indexes on that table is the first thing to try.
William
this is an actual problem. I would like any
information on handling sessions so that the client can stay open and
the VB program can continue to open new forms in the existing instance
of the user tool.
Thanks
William Rentfrow
Principal Consultant, StrataCom Inc.
wrentf...@stratacominc.com
O 715-592-5185
I've downloaded the Fast export utility from Gidd's site.
Has anyone had success with this? I have no idea what the prerequisites
are and/or what all needs to be configured prior to using this. The
documentation is apparently loaded in an .exe file which I can not get
to run.
William
but there is no
documentation for it and I've found no way to get it to work.
Soideas? Thanks in advance
William Rentfrow
Principal Consultant, StrataCom Inc.
wrentf...@stratacominc.com
O 715-592-5185
C 715-410-8056
This is not an option unfortunately.
William Rentfrow
Principal Consultant, StrataCom Inc.
wrentf...@stratacominc.com
O 715-592-5185
C 715-410-8056
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Tommy
Unfortunately...no DSO :)
William Rentfrow
Principal Consultant, StrataCom Inc.
wrentf...@stratacominc.com
O 715-592-5185
C 715-410-8056
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Doug Blair
Sent
Robert!
William Rentfrow
Principal Consultant, StrataCom Inc.
wrentf...@stratacominc.com
Blog: www.williamrentfrow.com
O 715-592-5185
C 715-410-8056
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Platinum
conventions? I'm pretty sure that is the case but
both of the fields above with that prefix are stored as optional.
Thanks in advance -
William Rentfrow
Principal Consultant, StrataCom Inc.
wrentf...@stratacominc.com
O 715-592-5185
C 715-410-8056
wrote this.
William Rentfrow
Principal Consultant, StrataCom Inc.
wrentf...@stratacominc.com
O 715-592-5185
C 715-410-8056
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Misi Mladoniczky
Sent: Wednesday, November 18, 2009 1
to determine
where exactly all the space has gone.
William Rentfrow
Principal Consultant, StrataCom Inc.
wrentf...@stratacominc.com
O 715-592-5185
C 715-410-8056
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Grooms
that is supposed to scale. Actually, I think Log-style auditing is ridiculous
for many reasons.
In this case the Audit Logging was using 25% of our total disk space. Needless
to say we are in the process of disabling it and truncating tables.
William Rentfrow
Principal Consultant, StrataCom
plugin server and the other wouldn't.
This was with every possible combination of having one or both of them
online at the same time, one or the other down, order of starting them
up, etc. Never did find the reason
William Rentfrow
Principal Consultant, StrataCom Inc.
wrentf
Where were you about 4 days ago? :)
I registered and I'll be stress-testing your app. I'll post results.
William Rentfrow
Principal Consultant, StrataCom Inc.
wrentf...@stratacominc.com
O 715-592-5185
C 715-410-8056
From: Action Request System
query combinations.
There was a bulletin recently related to the newer WUT connecting to
older servers as well - I don't recall the specifics though
William Rentfrow
Principal Consultant, StrataCom Inc.
wrentf...@stratacominc.com
O 715-592-5185
C 715-410-8056
probably substantially larger than what is
stored in Oracle. Still - even at this size - you'd only be looking at
7 GB/year in the worst case scenario.
I'd actually expect it to be way under that.
William Rentfrow
Principal Consultant, StrataCom Inc.
wrentf...@stratacominc.com
O 715-592-5185
not sort.
The forms are synced. The table field source forms are synced. As far
as I can tell nothing is different?
Anyone have a clue here?
William Rentfrow
Principal Consultant, StrataCom Inc.
wrentf...@stratacominc.com
O 715-592-5185
C 715-410-8056
. I don't trust their search
feature at all for this (and other) reasons.
I know the sheets are there - I just can't find WHERE
Anyone have a clue?
William Rentfrow
Principal Consultant, StrataCom Inc.
wrentf...@stratacominc.com
O 715-592-5185
C 715-410-8056
Been there, checked that - the field lengths are the same in our DEV,
QA, and PROD systems. Forms are the same toobut I can sort in
DEV/QA and not in PROD.
Working through a couple other comparisons people suggested right now...
William Rentfrow
Principal Consultant, StrataCom Inc
the two machines. The network people say it should work. I have never
tried that before.
William Rentfrow, Principal Consultant
[EMAIL PROTECTED]
C 701-306-6157
O 952-432-0227
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). And they'd
need an adminand a backup...and some sort of support contract...etc
etc etc. (short version: it's not as easy as just adding one box).
William Rentfrow, Principal Consultant
[EMAIL PROTECTED]
C 701-306-6157
O 952-432-0227
to only being able
to send from the Exchange servers?)
--
Carey Matthew Black
Remedy Skilled Professional (RSP)
ARS = Action Request System(Remedy)
Love, then teach
Solution = People + Process + Tools
Fast, Accurate, Cheap Pick two.
On Jan 30, 2008 10:41 AM, William Rentfrow [EMAIL PROTECTED
You can change the audit format from log to record in the form
properties.
Log format is not particularly useful for anything IMHO.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of T. Dee
Sent: Wednesday, January 30, 2008
Sent: Wednesday, January 30, 2008 12:11 PM
To: arslist@ARSLIST.ORG
Subject: Re: Audit Reporting - ITSM 7
So if I leave it as log is there a way to report on this?
Thanks!
On 1/30/08, William Rentfrow [EMAIL PROTECTED] wrote:
You can change the audit format from log to record in the form
On Jan 30, 2008 7:41 AM, William Rentfrow
[EMAIL PROTECTED] wrote:
**
I'm running into policy issues with a Solaris box
running the email engine and AR Server (7.1x, not that it matters).
IMAP4 and POP3 are both
In all fairness I don't see this as solely BMC Remedy issue even though
it's a huge pain in the neck for me in terms of the compatibility.
Microsoft engineered MAPI to be used natively on Windows (which they
sell of course) and supports POP3 and IMAP4 - but they don't push these
other protocols.
By the way - if you are working on a development server you can always
put it in development cache mode. This should help somewhat.
Make sure you read up on the pros/cons of doing this.
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL
Will - you should know by now that when I say should I don't mean in
an ideal world :)
What would of course be preferable is some sort of open-platform API
that was secure. But as you state - that will happen right along the
time my taxes give me cash back!
Hey Will - give me a call when you
Crystal XI working for mid-tier reports using any
flavor of unix?
William Rentfrow, Principal Consultant
[EMAIL PROTECTED]
C 701-306-6157
O 952-432-0227
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should run when you click the button - the ODBC connection
credentials (server/UID/PWD) will be automatically supplied by the WUT.
William Rentfrow
Principal Consultant, StrataCom
[EMAIL PROTECTED]
O 952-432-0227
C 701-306-6157
From: Action Request System
As a general rule the whole ballpark of customization has changed in 7.x
and I'm not sure how many people have grasped that fact yet.
In previous versions if I had to do a simple data transformation I would
just add workflow and/or fields to existing forms following the normal
BMC
Did you happen to get IM 7.0.3 installed on Solaris? We are having consistent
problems getting it installed.
William Rentfrow
Principal Consultant, StrataCom
[EMAIL PROTECTED]
O 952-432-0227
C 701-306-6157
From: Action Request System discussion list(ARSList
The URLs I posted were wrong - they should be:
http://myserver:8080/arreports/shared/config/configreport.jsp ,etc.
From: William Rentfrow
Sent: Wednesday, February 13, 2008 11:45 AM
To: 'arslist@ARSLIST.ORG'
Subject: Configuring Tomcat for ARWebReportViewer
exension on the end but my understanding of how this works was the
Tomcat re-director was supposed to take care of that.
At this point we're stuck and we could really use some outside eyes to
tell us the obvious thing we're missing.
William Rentfrow, Principal Consultant
[EMAIL PROTECTED]
C 701-306
There are other considerations as well.
If you are getting source data from other systems you may find a
mish-mash of how names exist.
Consider my current project - the customer data is coming from 3
separate sources. The total number of customer entries in CTM:People
will be just under
On noit's Barrens chat all over again...
/obscure
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Joe DeSouza
Sent: Thursday, February 14, 2008 12:30 PM
To: arslist@ARSLIST.ORG
Subject: Friday Humor: Google and
I don't know that it's in BMC's best interest to create a lite version
of HelpDesk on the ARS platform for several reasons.
First - the application would be just as scalable as the ITSM suite is
now - the scalability of Remedy has to do with the AR Server, etc, and
very little to do with the
Wow, I actually know the answer to this. But it depends on a few
things..
First: Are you are running the mid-tier on the same box?
Second: Did you configure the ARWebReportViewer? (see mid-tier docs)
Third: What JSP engine are you using?
Fourth: The report location refers to the report
- this is really
sloppy. It's also a very inefficient query.
That said - can someone with a patch 6 or 7 install check that active
link and see if the second Set Fields action is still a LIKE query?
William Rentfrow, Principal Consultant
[EMAIL PROTECTED]
C 701-306-6157
O 952-432-0227
**
IM 7.0.2 Patch 6
The 2nd Set fields is still the way you describe it.
HTH,
Tim
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of William Rentfrow
Sent: Wednesday, February 20, 2008 4:05 PM
To: arslist@ARSLIST.ORG
Subject: IM 7.x Bug - Need
What is your execute action for your active link? Is this for a new
record being submitted into the form?
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Gayford, Matthew C.
Sent: Wednesday, February 20, 2008 1:58 PM
Wow - I've been working with Remedy for 8 years or so and I've never had
the second one happen!
The first one on the other hand..
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Joe DeSouza
Sent: Wednesday,
The good news: we have to do it too
The bad news: We're moving to a new server and we're just going to do it
as part of the migration in the Export Data/Search-Replace/Import
fashion.
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED]
] On Behalf Of William Rentfrow
Sent: Wednesday, February 20, 2008 4:05 PM
To: arslist@ARSLIST.ORG
Subject: IM 7.x Bug - Need someone to check patch 6 or 7
In IM 7.02 patch 2 we have the following problem - I need someone to
verify if it exists in Patch 6 or 7 of IM 7.0x since I don't have a
server
I've written something for a customer (that I no longer have access to)
and I'll warn you that doing it this way can be very effective.
It also can be the devil when you get into overlapping time zones and
people who work over mid-night and have a Start time End Time.
This can get
to be working
(which makes me think interval escalations might be involved). Has
anyone else run into this? There's nothing remarkable in the error logs
(although I've now got escalation logging on in order to coordinate with
the arerror.log file).
William Rentfrow, Principal Consultant
[EMAIL
It turns out that the SLM 7.1 doesn't want to believe it's an API
version 13. It still thinks it's API version 12..
From: William Rentfrow
Sent: Thursday, February 21, 2008 2:49 PM
To: 'arslist@ARSLIST.ORG'
Subject: Crash after changing server options
For what it's worth
My favorite interview question What do you do in your free time?. I
then look for them to be passionate about SOMETHING else in their life.
I like people who are well rounded and have other interests. I don't
even care if I find their particular pass time to be
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