Re: BMC MyIT

Looks like there hasn't been any new information on MyIT since end of April- is there anything new? I just got an email ad from BMC today and was looking through the archives for more info. If anyone is familiar with it, a couple questions I have are: -Based on the Licensing link, it appears

Re: User Client 7.6.3 7.6.4sp1: Tabs, Tables, Printing

Getting further along on this Trying to write an Active Link to use OLE to send a 'Print Screen' to Word, then have Word print. Found an old List record saying how to get the Print Screen to work using Run Process, but I can't get it to work :~( (maybe I just messed it up, since I don't use

User Client 7.6.3 7.6.4sp1: Tabs, Tables, Printing

Remedy Client 7.6.4 sp1 Enviroment 3: Remedy Server 7.6.3 Remedy Client 7.6.4 sp1 Thanks soo much in advance for any possible assistance! Shawn Stonequist EMNS, Inc. ___ UNSUBSCRIBE or access ARSlist Archives

Re: User Client 7.6.3 7.6.4sp1: Tabs, Tables, Printing

Good thought, but this happens to multiple printers. After fiddling a bit, I actually figured out why it happens to some but not others: In actuallity, it does happen to all of them, however, for those which are located at lower coordinates on their respective page, the printout is reprinting

Re: User Client 7.6.3 7.6.4sp1: Tabs, Tables, Printing

Does anyone know how to make a Macro/Button/Active Link/Run Process/Anything which will: 1) Open Print Preview 2) Print I think this will help (found on google an old page from Matt Reineldt, but couldn't get in to it:

How to do Double Dynamic values?

so much in advance for any help you can provide! Thanks in advance for your help! Shawn Stonequist Remedy 6.3 EMNS ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where

OT: Problems posting to the List

in advance for your help! Shawn Stonequist Remedy 6.3 EMNS ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are

ARS Client 7.6 Copy/Paste Issues

help! Shawn Stonequist Remedy 6.3 EMNS ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are

Upgrade planned - to ARS 7.5 Windows 7

or 11 Huge thanks in advance for any advice! Shawn Stonequist EMNS, Inc. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are

Re: Methods to display PopUp window on mutliple user's client screen without using Remedy Alert client

a Modify All without actually using Modify All that has caused some issues for us in the past), row counts so the user can see how many in each table, and it seems to be a very handy tool. Hope this helps! Shawn Stonequist EMNS, Inc

Re: how to implement a carriage return

as text in the field. If your field is 1 row, your users will have to open the Expand Box to input any carriage returns they desire. Hope this helps! Shawn Stonequist Remedy 6.3 EMNS -Original Message- From: Remedy Maniac [mailto:remedy.man...@googlemail.com] Sent: Thursday, March 19

Re: Monday Humor: They're ready for a conference now I think

The solution is to hire the lingerie underwear (for the gals) models FOR the nerdy/geeky computer convention ;`) _ From: Pruitt, Christopher J [mailto:[EMAIL PROTECTED] Sent: Tuesday, November 18, 2008 9:59 AM Subject: Re: Monday Humor: They're ready for a conference now I think **

Re: Crystal Report Question - SOLVED

Huge thanks to all! Using a combination of ideas from you, here is what I used (in case anyone wants to know): Formula field 1: AM/PM = if Time({Times__eSight.Start}) Time(12,00,00) then AM else PM Formula field 2: Day = DayOfWeek ({Times__eSight.Start}) Formula field 3:

Crystal Report Question

by Sunday PM/Monday AM, Monday PM/TuesdayAM, etc. Does anyone have any ideas? HUGE THX IN ADVANCE!!! Shawn Stonequist EMNS Inc. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor

Mega-Super Search Form (or Building a Google Remedy)?

' LIKE %+$Search Criteria$+% OR 'FieldB' LIKE %+$Search Criteria$+% Any thoughts/advise/etc. on this approach? Thanks in advance for your help! Shawn Stonequist Remedy 6.3 EMNS, Inc. ___ UNSUBSCRIBE or access

6.3 HTML Templates Attachments

the email, the email is sent, the correct template is sent, but the attachment isn't (so of course the image won't display in the email). Any advice would be greatly appreciated!! Thx! Shawn Stonequist EMNS, Inc

Re: DST - Leap Year Issue with Date Only fields

Does anyone know how the Date (not Date/Time displayed as Date Only) data is stored? For instance, we know Date/Time fields (regardless of how they are displayed) are actually stored as Epoch/Unix time. Thanks in advance! Shawn Stonequist EMNS Inc. -Original Message- From: Michelle L

Re: Cleaning Up Groups

Frank, You can use the Groups area in Remedy admin- just open the Group to be removed, then you can view which forms they have access to etc. Shawn Stonequist EMNS Inc. -Original Message- From: Frank Caruso [mailto:[EMAIL PROTECTED] Sent: Wednesday, March 05, 2008 2:23 PM Subject

Re: Phone Numbers

Carey, Its perfect!!! 'Field' LIKE %[^-0-9]% worked like a charm! I feel like its my birthday already! ;) Huge thanks! Shawn Stonequist -Original Message- From: Carey Matthew Black [mailto:[EMAIL PROTECTED] Sent: Tuesday, February 19, 2008 2:34 PM Subject: Re: Phone Numbers I

Phone Numbers

an error message (not a replacement) when anything other than a digit or a hyphen is entered. Does anyone know of a way to do this (other than an extremely long Run If qualification that lists every letter and symbol)? Huge thanks! Shawn Stonequist EMNS, Inc. Remedy 6.3

Out of Hours Flag not working

after that date). Does anyone know how to work around this? Huge thanks in advance! Shawn Stonequist EMNS, Inc. Remedy 6.3 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com

Group Form, Floating Licenses Field

A itself)? Please let me know if I'm not clear- its been a long week, so this all makes sense in my head at the moment. Thanks in advance for your help! Shawn Stonequist Remedy 6.3 EMNS, Inc. ___ UNSUBSCRIBE or access

OT: Crystal Report - Last Record per Group

equations involving Previous, PreviousIsNull, Next, and NextIsNull, however, these produced 0 results or All results, instead of only the last results. HUGE thanks in Advance! Shawn Stonequist EMNS, Inc. Crystal Reports 11

Print Hardcopy Notifications?

about this? HUGE THX!!! Shawn Stonequist EMNS, Inc. Remedy 6.03 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are

Re: Loading Patch 21

Greetings List! I found this thread from a couple weeks ago. We are planning to install Patch 21 this weekend and we are wondering if there are anymore issues found, or if anyone knows if these issues already stated have been resolved. Thx! Shawn Stonequist EMNS, Inc

Re: User tool abruptly closes the session.

resolve the issue and it didn't). We've worked with our Remedy support and they have said that it was a Windows issue, and we've worked our Administrators and they've said its a Remedy issue. Shawn Stonequist EMNS, Inc

List Problems?

Are there issues with the list? I was just notified that emails I sent in March/April had just been posted ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where

Email template - Issue with Dynamic Template Names

? HUGE THANKS Thanks in advance for your help! Shawn Stonequist Remedy 6.3 p21 EMNS ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are

Re: Sending emails in HTML format

Mike, Just curious, do you have your template entries set to HTML? Thanks in advance for your help! Shawn Stonequist Remedy 6.3 EMNS _ From: Mike Balogh [mailto:[EMAIL PROTECTED] Sent: Friday, November 02, 2007 8:34 AM Subject: Sending emails in HTML format ** Hi everyone

View Thread ID Details?

thanks in advance to all!!! Shawn Stonequist Remedy 6.3 EMNS ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are

6.3 Mid Tier Search Question

: Table.Field != '' Using the same logs, and running the search by Advanced Search or the User client, we found that the SQL did: Table.Field IS NOT NULL Is there a reason for this that anyone is aware of? Is there a way to make it behave itself (sorry, bad pun)? HUGE thx in advance Shawn

Re: Fields that are in Crystal report,are not visible when I run the report through AR User.

Preeti, I only mention this because I keep forgetting about it ;) Remember that Crystal is using the Database Names for the Fields, and Remedy User is using the Display Names for the Fields, as they appear in the View being used when the Report is created. HTH! Shawn Stonequist EMNS Inc

Import Issues - 6.3

, which already has Field ID 8 filled in). So I map it (its not like this field is changing so I don't care as much). When I check the User Tool, I now have twice as many records as I started with. Again, the preferences are set to Update, not Replace or Generate New, so I'm very confused. Shawn

Re: BMC have done it again

From a money perspective, doesn't it make sense? If your customers don't know they can build their own apps, then they'll buy more OOTB, which require separate licenses, yes? _ From: Bradford Bingel [mailto:[EMAIL PROTECTED] Sent: Monday, August 20, 2007 11:51 PM Subject: Re: BMC have

Table Loop Update issue - 3rd action of a guide not running

on). The third AL refreshes the table, sets the temp fields in the first set fields action, then uses a second set field action to set the Diary field. Any ideas? Again, thanks in advance for your help!!! Shawn Stonequist EMNS, Inc

Re: Table Field Question - Set Fields based on Column

Active Link 2 Active Link 2: Run If: Field Next Due = Column Target Action 1: Set Field Next Due ID = Column ID Action 2: Exit Guide Most grateful for ALL help Shawn Stonequist EMNS, Inc. Remedy 6.3 -Original Message- From: Thilo Stapff [mailto:[EMAIL PROTECTED] Sent: Thursday

Table Field Question - Set Fields based on Column

the Entry ID of the next record due itself. I'd like to do this from the table, as the source schema is rather large and is polled once already to create the results in the table. Is this possible? Thx! Shawn Stonequist EMNS, Inc. Remedy 6.3

Re: Attachement Updation - File Contents Changed

of the fact users will have to open the child record before they can get to the attachment) . HTH Shawn Stonequist EMNS, Inc. _ On 8/2/07, Meenakshinathan [EMAIL PROTECTED] wrote: Hi Robert, Thanks for the information. Anyhow this solution is not working. Remedy stores the attachments

Re: Populating a field based on values for other fields plus some string

the drop down menu, then use the following for Value: Customer = + $Field1$ + AND Severity = + $Field2$ Remember to use the double quotes () around any text/strings and the dollar signs around any dynamic values you wish to use. HTH Shawn Stonequist EMNS Inc. -Original Message- From

View Field HTML Email Templates

display Smith instead). Any ideas? My only other thought was to email the user, and they would then print from their email, though this would involve several more steps and a waiting period, which they would prefer to avoid. Thanks SOOO much!!! Shawn Stonequist EMNS, Inc

Re: Urgent: - in email address causes a problem in sending email

with the -, then have your Email Filter/Escalation use the hidden field as the To, instead of the user's Login. HTH Shawn Stonequist EMNS Inc. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where

Re: Need Help with Dynamic Date-based criteria for Escalations

and tomorrow. Shawn Stonequist EMNS, Inc. -Original Message- From: Reiser, John J [mailto:[EMAIL PROTECTED] Sent: Thursday, July 05, 2007 4:21 PM Subject: Re: Need Help with Dynamic Date-based criteria for Escalations Shawn, Could it be that the Daylight Savings Time (DST) change over

Re: Need Help with Dynamic Date-based criteria for Escalations

a test account with an Expire Date of 1/1/08 (as I had none that were naturally occurring already), and 15552000 +/- 86400 should work regardless (either 428 for 12/31 or 9 for 1/2/08). Thanks and looking forward to more help! Shawn Stonequist EMNS, Inc

Re: Need Help with Dynamic Date-based criteria for Escalations

equal to 248 and up WAS returning the proper results. If anyone has any ideas, I'd be most grateful!!! Thx!!! Shawn Stonequist EMNS, Inc. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are

(SOLVED) Need Help with Dynamic Date-based criteria for Escalations

again everyone!!! Shawn Stonequist EMNS, Inc. -Original Message- From: Reiser, John J [mailto:[EMAIL PROTECTED] Sent: Thursday, July 05, 2007 4:21 PM Subject: Re: Need Help with Dynamic Date-based criteria for Escalations Shawn, Could it be that the Daylight Savings Time (DST) change over

Need Help with Dynamic Date-based criteria for Escalations

with (60*60*24*180)- it still failed. Can you please help me to understand why the dynamic date figure is preventing the escalation from being triggered? Many thanks in advance!!! Shawn Stonequist EMNS, Inc. ___ UNSUBSCRIBE

Re: include a blank value at the top of an 'on search' menu

to Sort on Label, so this puts the blank at the top HTH!!! Shawn Stonequist EMNS Inc. 866.970. [EMAIL PROTECTED] _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Neel Guatam Sent: 15 June 2007 20:27 To: arslist@ARSLIST.ORG Subject

Email List Issues - Remedy 6.3

, then add to the Email Body field. I'd prefer not to have 1 AL per Checkbox- is this the only way to do this? Thx in advance!!! Shawn Stonequist EMNS Inc. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org

Crystal Question: Arrays

for your help!!! Shawn Stonequist Emns, Inc. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are

Re: Advanced Change Fields

Refresh field _ From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Sent: Friday, April 13, 2007 11:49 AM To: Shawn Stonequist Subject: RE: Advanced Change Fields Maybe I'm not getting what you are asking. Attached is a def file with a Display only form and 3 active links. Two

Re: Advanced Change Fields

, then it worked- I went back and set the FieldID to the Database ID of the table, and now its working as well- I'm not sure if I had an error or? Thank you VERY MUCH for your help! Shawn Stonequist EMNS, Inc. _ From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Sent: Monday, April 16

Push Fields to Multiple Table Selections

Greetings List! Is it possible to push a value to the same field on a list in a Table? For example, if the table has 10 entries, I want users to be able to select x number of entries, then press a button that changes the status of all selected. How can this be done? Thx! Shawn Stonequist EMNS

Re: Advanced Change Fields

Thad, Thank you! Unfortunately, this sets the Database ID number, which I have tried and doesn't seem to work with the Advanced Change Field properties. I appreciate the assistance! Shawn Stonequist EMNS, Inc. _ From: Thad Esser [mailto:[EMAIL PROTECTED] Sent: Thursday, April 12

Capturing Search Criteria

think of is a Run-If statement for each and every field- the form I would like this on has a LOT of fields). Thank you in advance! Shawn Stonequist EMNS, Inc. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org

Advanced Change Fields

is selected My Advanced Change Field simply Reads: Field Name: $Current Table$ Refresh Table Field is checked Does anyone know why I'm having issues? Thanks! Shawn Stonequist EMNS, Inc ___ UNSUBSCRIBE or access ARSlist Archives

Re: User tool abruptly closes the session.

Remedy as much. As well, we've noticed that this occurs 95% of the time when an Active Link's Set Fields action is run (maybe there is something in the AL and this is only a coincidence). Girish, Do your XP users have this problem as well? Is it occurring when specific actions are taken? Shawn

Issues with online Compose/Send?

List, For the past few weeks, I've noticed that anything I submit via the site's Compose page has not been submitted to the list and seems to get lost, even when I request a copy sent to myself. Is anyone else seeing this, or just me? Thx! Shawn Stonequist EMNS, Inc

Remedy Full Text Searching

into this for us, but we wanted to see what other Remedy Admins thought as well. As always, thanks so much for your time!!! Shawn Stonequist EMNS, Inc. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where

Indexing in Remedy 6.3

! Shawn Stonequist Amateur Remedy Admin EMNS, Inc. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are

Remedy 6.3 Indexing Questions

? As always, thanks in advance! Shawn Stonequist EMNS, Inc. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are

Issue with the List Page? RE: Remedy Indexing questions

, but don't see anything comparable in 6.3 that we are now using. As always, thanks in advance!! Shawn Stonequist EMNS, Inc. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are

Re: Newbie

to access. HTH Shawn Stonequist EMNS, Inc. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are

Re: How to disable Copy All and Paste All Functionality

Wouldn't it be a great Enhancement if Remedy/BMC would add Copy All to the Execute On list? Then we could handle it as we needed. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers

Re: Remedy 6.3 Manage Licenses (Last Access Time Issue)

Joe, Thank you for your response! Yes, I personally have made updates many times over, so I would imagine that it would have updated. Also, our system isn't Locked, so I believe (based on my amatuer understanding) that in this mode, creates also require a Write license. Thx!!! Shawn Stonequist

Re: Remedy 6.3 Manage Licenses (Last Access Time Issue)

Dave, This is helpful- but we are on path 18. Would the fix have been included in this patch as well? Thx!!! Shawn Stonequist ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are

Re: Remedy 6.3 Manage Licenses (Last Access Time Issue)

Matt, Thank you so much! This would be most helpful!! Thx! Shawn Stonequist ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are

Re: Remedy 6.3 Manage Licenses (Last Access Time Issue)

Dave, Does this mean that we need to use Patch 17, then 18 again? Thx!!! Shawn ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are

Remedy 6.3 Manage Licenses (Last Access Time Issue)

Greetings List!!! I'm experiencing something unusual with the Manage License in the Admin Tool. Ever since we upgraded from 4.5 to 6.3, it seems that the Last Access Time is always the same as the Connect Time. For instance, my own login has been on since 6:41 this morning, and 6:41 is the Last

Re: Performance Issues caused by User Queries - Remedy 6.3/Oracle 10.0.2

Thanks you Axton, Patrick, Lars!!! We really appreciate the input so far and I've taken these suggestions to the powers that be for discussion!! I look forward to any other ideas that may be out there! Thank you all again!! Shawn Stonequist EMNS, Inc

Performance Issues caused by User Queries - Remedy 6.3/Oracle 10.0.2

): Distributed Server Remedy 6.3.0 patch 018 Oracle 10.0.2 Monolithic We look forward to and appreciate any assistance available. Thanks Shawn Stonequist EMNS, Inc. ___ UNSUBSCRIBE or access ARSlist Archives

Crystal Reports - Default Date Parameters

Greetings again List! I was unable to locate anything in the Archives- if anyone knows I'd be most grateful. Basically, is there a way to set a Crystal Reports Data Range parameter which defaults to Yesterday, whatever that may be? Thx in advance! Shawn Stonequist EMNS, Inc

Sending Data to View Fields

Greetings List! I was wondering if anyone knew of a way to send data to URL/Website from the Remedy form fields to the URL when it is displayed in a View Field? Thx in advance! Shawn Stonequist EMNS, Inc

Re: Character Fields

I'm not sure what those versions offer. HTH Shawn Stonequist EMNS, Inc. Remedy Support ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org

Crystal Reports Question - Parsing a Diary Field

in advance!!! Shawn Stonequist EMNS, Inc. ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org

Question about object-prop values

the object-prop differs, or in some cases doesn't appear at all, for workflow on the same form. Does anyone have more information on this or confirmation of what this is for? Thx in advance! Shawn Stonequist EMNS, Inc

Re: Remedy Notification

We have several forms which use dynamic addressing- you may want to check your data as well ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org

Re: Upgrading Remedy - 4.5 to 6

is similar to Mike White's if this helps. Thanks in advance all!!! Shawn Stonequist EMNS, Inc. ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org

Upgrading Remedy - 4.5 to 6

up. We are wondering if anyone else has had to move (what we consider) large amounts of data and knows of a more efficient way to do this. Thank you VERY much in advance for your assistance! Shawn Stonequist EMNS, Inc. Remedy 4.5