Re: Change Management 7.6.04 or whatever version uses Task Phase Management

2011-05-29 Thread Shyam Attavar
elaborate on what type of issues you are facing? I’m sure we’ll face the same ones! Thanks for your response. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Shyam Attavar Sent: Thursday, May 19, 2011 2:43 PM To: arslist@ARSLIST.ORG

Re: Assets import issue

2011-05-26 Thread Shyam Attavar (SBC)
Actually, AIE was called EIE on ITSM 6.x (CMDB 1.1) and if memory serves me right, EIE had to be bought separately. So, if EIE was purchased, then it can be used for populating the CMDB. -- Shyam On May 25, 2011, at 9:43 PM, Vaibhav Singhal vaibhavsing...@hcl.com wrote: ** Thanks for the

Re: Change Management 7.6.04 or whatever version uses Task Phase Management

2011-05-19 Thread Shyam Attavar
. HTH -- Shyam Attavar From: Chowdhury, Tauf tauf.chowdh...@frx.com To: arslist@ARSLIST.ORG Sent: Thu, May 19, 2011 8:58:16 AM Subject: Change Management 7.6.04 or whatever version uses Task Phase Management ** All, I was looking through the documentation

Sort Options in mid-tier

2010-12-26 Thread Shyam Attavar
Listers, Seasons Greetings! Is there a way for users to specify the sort options in the results list columns on the mid-tier, like we have in Remedy User Tool? We are on AR System 7.1.0 Patch 6 Thanks in advance, -- Shyam

Strange behavior in Set Fields If qualification

2010-11-11 Thread Shyam Attavar
Listers, Posting again - there was an error in my earlier post + added more details. -- I have come across an issue, possibly a bug. I have a filter on a regular form that is doing a set fields action The set fields is doing a lookup from a join form to bring the values The Set Fields

Strange behavior in filters Set Fields action

2010-11-10 Thread Shyam Attavar
Listers, I have come across an issue, possibly a bug. Not sure any of you have come across this issue and if there is a workaround or another way to solve the problem I have a filter on a regular form that is doing a set fields action The set fields is doing a lookup from a join form to bring

Disable/Remove SLM license check

2010-10-18 Thread Shyam Attavar
Dear Listers, Is there a simple way to disable the SLM module from checking the SLM license? We have ITSM 7.0.3 Patch 9 (inlcuding SLM) installed and licensed in all our environments - dev, test and prod. We are attempting to the run the other ITSM applications without SLM module. We don't

Re: Display date/time field values in notifications using user's time zone setting.

2010-07-26 Thread Shyam Attavar
it appropriately for your user ($Date/Time$ - ($offset * 3600)…then use that temp field in your notifications. From:Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Shyam Attavar Sent: Friday, July 23, 2010 5:48 PM To: arslist@ARSLIST.ORG Subject: Display date/time

Display date/time field values in notifications using user's time zone setting.

2010-07-23 Thread Shyam Attavar
Listers, The OOB notifications display the date/time values in the server time zone by default. This behavior is not desirable and we are in the process of investigating options to display date/time field values in the email recipient user's time zone setting. The behavior is already available

Notify Action - authenticates against LDAP when user name specified is an email address

2010-06-11 Thread Shyam Attavar
We are seeing an unusual behavior, which we identified inadvertently and I am trying to identify if this behavior is expected. Here's the scenario: The OOB notification events in ITSM 7.1 have been configured to set the default notification mechanism to be blank. Hence the notification sent

Re: Notify Action - authenticates against LDAP when user name specified is an email address

2010-06-11 Thread Shyam Attavar
as I don't have a copy of the config manual handy). Setting this to a value of 31 should prevent all calls to LDAP other than those for authentication purposes. Mark From: Action Request System discussion list(ARSList) [arsl...@arslist.org] On Behalf Of Shyam

Re: Custom notification fields

2010-05-29 Thread Shyam Attavar
On Mon, 8 Mar 2010 13:50:20 -0800, Rabi Tripathi ars_l...@yahoo.com wrote: Marcelo, If this is still relevant...see these filters: CHG:CSG:NewApprovalNotification-ParseApprovers-NotifySupport`! CHG:CSG:NewApprovalNotification-ParseApprovers-NotifyNonSupport`! These need update. In addition, you

Re: AREA LDAP issue after upgrading to AR Server 7.1.0 Patch 9 upgrade

2010-04-21 Thread Shyam Attavar
-Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org]on Behalf Of Shyam Attavar Sent: Tuesday, April 20, 2010 7:49 PM To: arslist@ARSLIST.ORG Subject: AREA LDAP issue after upgrading to AR Server 7.1.0 Patch 9 upgrade ** Dear

Re: AREA LDAP issue after upgrading to AR Server 7.1.0 Patch 9 upgrade

2010-04-21 Thread Shyam Attavar
plugin at all? Are you sure it’s being loaded? Mark From:Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Shyam Attavar Sent: 21 April 2010 15:19 To: arslist@ARSLIST.ORG Subject: Re: AREA LDAP issue after upgrading to AR Server 7.1.0 Patch 9

AREA LDAP issue after upgrading to AR Server 7.1.0 Patch 9 upgrade

2010-04-20 Thread Shyam Attavar
Dear Listers, We upgraded our test environment from AR Server 7.1.0 Patch 006 to Patch 009. As part of the upgrade we upgraded the AREA LDAP plugin as well. After the upgrade, we are unable to authenticate against LDAP. We can login to the system by setting a local password in the user form. I

Instance of AIE on a second server in a server group.

2010-04-08 Thread Shyam Attavar
Dear Listers, I am in the processing of setting up a second server (in a server group) to run AIE. The first server already has a fully running instance of AIE, but we want to setup another instance for additional processing. AIE 7.1.0 Patch 6 AR System 7.1.0 Patch 6 ITSM 7.1.0 Patch 9. Oracle

Incident Management Console

2010-03-09 Thread Shyam Attavar
Dear Listers, We have been seeing something quite unusual in the Incident Management Console on the midtier: - whenever the Role field value is changed from the drop down menu, there is a brief moment we see MNU2932 (the menu item id value from the SYS:Menu Items form) and then the

Re: Incident Management Console

2010-03-09 Thread Shyam Attavar
, Mar 9, 2010 at 12:47 PM, Shyam Attavar atta...@sbcglobal.net wrote: ** Dear Listers, We have been seeing something quite unusual in the Incident Management Console on the midtier: - whenever the Role field value is changed from the drop down menu, there is a brief moment we see MNU2932

Re: Reusing the Status Reason field

2010-03-06 Thread Shyam Attavar
You probably have to import the record, instead of creating it from the UI. I had to do that in at least one case when I had to add data to the SYS:Menu Items form From: Robert Fults rfu...@fiu.edu To: arslist@ARSLIST.ORG Sent: Sat, March 6, 2010 6:38:32 AM

Re: Refreshing the DB for ITSM 7.1.0

2010-03-05 Thread Shyam Attavar
to a archive server and will shortly be using it to copy production data to our UAT environment so that users can test enhancements/fixes with production data. Regards, Saby From: Shyam Attavar atta...@sbcglobal.net To: arslist@ARSLIST.ORG Sent: Thu, March 4, 2010 4:59

Re: Refreshing the DB for ITSM 7.1.0

2010-03-05 Thread Shyam Attavar
http://itsm.unt.edu/ From:Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Shyam Attavar Sent: Friday, March 05, 2010 2:00 PM To: arslist@ARSLIST.ORG Subject: Re: Refreshing the DB for ITSM 7.1.0 ** Thanks for the suggestion Saby, But I am looking

Re: Refreshing the DB for ITSM 7.1.0

2010-03-05 Thread Shyam Attavar
Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org]on Behalf Of Shyam Attavar Sent: Friday, March 05, 2010 9:40 PM To: arslist@ARSLIST.ORG Subject: Re: Refreshing the DB for ITSM 7.1.0 ** Chris, I would still

Refreshing the DB for ITSM 7.1.0

2010-03-04 Thread Shyam Attavar
Dear Listers, I have a need to refresh the production database back onto a test environment we are building. Since there have been quite a few customizations, we would like to get to a point where we can start leveraging the Test environment without having to individually migrate the

Performance improvement in Overview Console

2010-01-19 Thread Shyam Attavar
Dear Listers, We are on ITSM 7.1.0 and are wondering if any of you have seen performance issues using the overview console. We have a situation where some of our users are members of multiple (12 - 20) groups and when they launch the Overview Console, the table field takes over a minute to

Re: RPC Port for reconciliation engine - ARERR[120133]

2009-12-18 Thread Shyam Attavar
We were seeing the same error in our recon logs. Once we switched to the proper RPC port - 390698, we have been running fine. -- Shyam From: Thad K Esser tkes...@regence.com To: arslist@ARSLIST.ORG Sent: Thu, December 17, 2009 11:00:43 AM Subject: Re: RPC Port

Re: Adding AIE process to armonitor.conf

2009-12-03 Thread Shyam Attavar
an AIE process is about to be triggered.. Joe From: Shyam Attavar atta...@sbcglobal.net To: arslist@ARSLIST.ORG Sent: Thu, December 3, 2009 1:34:36 AM Subject: Adding AIE process to armonitor.conf ** Dear Listers, We are seeing an issue with the AIE process

Re: Adding AIE process to armonitor.conf

2009-12-03 Thread Shyam Attavar
Good point Tauf, We are running everything based on events except one which is time based - at 4 AM every morning. -- Shyam From: Chowdhury, Tauf tauf.chowdh...@frx.com To: arslist@ARSLIST.ORG Sent: Thu, December 3, 2009 5:10:02 AM Subject: Re: Adding AIE

Re: Adding AIE process to armonitor.conf

2009-12-03 Thread Shyam Attavar
currency fields that are mapped as part of a data exchange? We had a similar issue here with AIE crashing if we tried to map any currency fields. Excluding the currency fields from the data exchange resolved this. Saby From: Shyam Attavar atta...@sbcglobal.net

Adding AIE process to armonitor.conf

2009-12-02 Thread Shyam Attavar
Dear Listers, We are seeing an issue with the AIE process dying from time to time and we would like to add this to armonitor.conf, so that the process can be restarted without any manual intervention. We are currently running only a single instance of AIE on the same box running AR Server. I

Question about Work Info and View Access in ITSM 7.1

2009-11-17 Thread Shyam Attavar
Dear Listers, We are trying to see if there is more to what is mentioned in the Incident Management guide for the View Access flag for Work Info records (excerpt below): From the View Access list, select Internal or Public. ! Internal—If you want users within your organization to see the

Re: Midtier login.jsp - caching...

2009-11-04 Thread Shyam Attavar
] On Behalf Of Shyam Attavar Sent: Tuesday, November 03, 2009 11:10 PM To: arslist@ARSLIST.ORG Subject: Re: Midtier login.jsp - caching... ** Frank, We have multiple midtier instances that connect to a server group sitting behind a load balancer, out of which only one of the servers is the admin

Midtier login.jsp - caching...

2009-11-03 Thread Shyam Attavar
some where and I am not sure what or where this is. Anyone know what to change and where to set this threshold to a small number, so that updates to login.jsp take effect immediately? We are using AR System 7.1.00 Patch 6 on Linux platform with Oracle 10g R3 in the backend. Thanks, -- Shyam

Re: Midtier login.jsp - caching...

2009-11-03 Thread Shyam Attavar
- caching... 1. Instead of blocking the login page you could just put the server in Administrator only mode while you performing your upgrades. 2. Restart your JSP engine after swapping in the new login.jsp. On Wed, Nov 4, 2009 at 3:11 AM, Shyam Attavar atta...@sbcglobal.net wrote: ** Dear Listers

Mid-Tier 7.1.0 Patch6 does not re-cache updates

2009-09-25 Thread Shyam Attavar
Dear Listers, We are seeing an issue where when users are routed to one mid-tier server (from two available mid-tier servers) by a load balancer, they see the updates to a field with renamed selection values. However, if users are routed to the other mid-tier server by the load balancer, then

Re: Mid-Tier issue, single row char fields showing horizontal scroll bar.

2009-09-25 Thread Shyam Attavar
-Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Shyam Attavar Sent: Thursday, September 24, 2009 9:58 PM To: arslist@ARSLIST.ORG Subject: Mid-Tier issue, single row char fields showing horizontal scroll bar. ** Dear Listers

Mid-Tier issue, single row char fields showing horizontal scroll bar.

2009-09-24 Thread Shyam Attavar
insight on how you resolved it? Thanks in advance, -- Shyam Attavar ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are

Re: Flashboard Load Time

2009-08-20 Thread Shyam Attavar
The Flashboard is actually a Data Visualization Field. So, this is actually running on the mid-tier. Depending on where the user is located with respect to the mid-tier (geographically close or farther away) will probably make a difference. Also, the IE settings (assuming that is the default

Re: Support Renewal - developer Plus

2009-08-19 Thread Shyam Attavar
If you see value in using Remedy Developer Plus, then you may continue support. IMHO, the tool is very slow and does not perform all the things that I was used to, with IT Masters tool that RDP replaced. So, we did not continue support for RDP. My 2¢ -- Shyam jham36 jha...@gmail.com wrote in

Re: Remedy Client Bandwidth Requirements

2009-08-14 Thread Shyam Attavar
Another thing to consider is possibly logging into a remote desktop in Germany and using the client there. I have seen it work on Citrix  Windows Terminal Server instances. HTH, -- Shyam From: Joe DeSouza joe_rem...@yahoo.com To: arslist@ARSLIST.ORG Sent:

Re: Form looks stretched or not displaying properly

2009-08-12 Thread Shyam Attavar
Jason, Check the users' display properties -- settings -- advanced button and on the general tab, the fonts are set to Normal size (96 DPI). Many times this has been the cause of the forms being stretched out. HTH, -- Shyam Jason Tricky trickyma...@yahoo.com wrote in message

Re: Filter Guide Loop within a Loop

2009-07-31 Thread Shyam Attavar
] On Behalf Of Shyam Attavar Sent: Wednesday, July 29, 2009 10:18 AM To: arslist@ARSLIST.ORG Subject: Re: Filter Guide Loop within a Loop Maybe David Easter can shed some light on how to interpret the various status values and what they mean in terms of expecting them in a patch or release. -- Shyam

Re: Filter Guide Loop within a Loop

2009-07-29 Thread Shyam Attavar
Maybe David Easter can shed some light on how to interpret the various status values and what they mean in terms of expecting them in a patch or release. -- Shyam tina flores csoukn...@columnit.com wrote in message news:24719391.p...@talk.nabble.com... I searched through the defects and there

Re: ARS 6.3 p20 on SunOS 5.9: memory leak? What patch do you use?

2009-07-22 Thread Shyam Attavar
increase over night as it was pretty constant until late afternoon yesterday during my manual checks. --- On Mon, 7/20/09, Shyam Attavar atta...@sbcglobal.net wrote: From: Shyam Attavar atta...@sbcglobal.net Subject: Re: ARS 6.3 p20 on SunOS 5.9: memory leak? What patch do you use

Re: generating report using multiple forms

2009-07-22 Thread Shyam Attavar
Krishna, You can create a join form b/w form1 and form2 and then generate the report based on the join form. -- Shyam RKVKRKVK krishn...@ilantus.com wrote in message news:24599831.p...@talk.nabble.com... Hi, Please look into the following requirement. I have 2 forms where in form1 i have

Re: ARS 6.3 p20 on SunOS 5.9: memory leak? What patch do you use?

2009-07-20 Thread Shyam Attavar
Rabi, This probably does not answer your question, but do you have the option to upgrade AR System itself? -- Shyam Rabi Tripathi ars_l...@yahoo.com wrote in message news:679304.2979...@web65404.mail.ac4.yahoo.com... Hi all, If you have a stable installation of ARS 6.3 on Solaris, I would

Re: DateTime field

2009-07-20 Thread Shyam Attavar
Atul, The Date/Time field tracks time as Epoch time (which is the number of seconds elapsed since Jan 1 1970 12:00:00 AM). So, you will have to use the Date field instead to keep track of DOB. HTH, -- Shyam Atul Vohra a...@protechsoftwareinc.com wrote in message

Re: Integration with other ticketing systems

2009-07-13 Thread Shyam Attavar
Mark, We have been using webMethods for a two way integration between Remedy (our data center) and another ticketing system (at a vendor location). There was some work needed to set this up initially. Now it's working like a charm. -- Shyam LJ Longwing lj.longw...@gmail.com wrote in message

Re: History of AR System

2009-06-27 Thread Shyam Attavar
But, of course -- one can never forget the curses based client!! Interestingly enough that is still the fastest User Tool till date... Curses based client was stopped after the Hummingbird (3.x) release. -- Shyam Daniel Bloom danielbl...@rogers.com wrote in message

Re: AIE and HP's Asset Center

2009-06-24 Thread Shyam Attavar
I have had the opportunity of loading data from HP (Novadigm) Radia using AIE into our CMDB and reconciled that with the data from Topology Discovery. Although this is not necessarily AC, We had to do something similar to what Rick has recommended below. We got the data dictionary for Radia

Re: how to invoke sub process (WORK FLOW) using BMC Remedy Action Request System

2009-06-23 Thread Shyam Attavar
Looks like you need configuration data (for the sub-processes) in your table on a per application basis, which can then be used to launch the appropriate sub-process for the given application. This is similar to the Data Driven State Model that has been used in a few of the OOB applications from

Re: OT - Disk encryption

2009-05-15 Thread Shyam Attavar
Credant (http://www.credant.com/) is another disk encryption that we use. - Original Message - From: Axton Newsgroups: gmane.comp.crm.arsystem.general To: arslist@ARSLIST.ORG Sent: Thursday, May 14, 2009 11:27 AM Subject: Re: OT - Disk encryption **

Re: Implementing data driven notifications

2009-02-26 Thread Shyam Attavar
Vamsi, One of the developers I worked with had built something similar on AR System 5.1.2 many years ago. It was a subscription mechanism where users could subscribe to the tickets based on certain categorization values. I had to maintaining the code for a little bit, but don't recall much of

Re: Attachments getting out of contol

2009-02-09 Thread Shyam Attavar
I am positive one can use the file system plug-in and some custom workflow to do this. However, I have not done this myself. Not sure if anyone else on the list has done this at all? -- Shyam - Original Message - From: Timothy Rondeau timothy.rond...@phaseforward.com Newsgroups:

Re: Malloc failed on server CreateMultipleFields

2009-01-05 Thread Shyam Attavar
Have you tried restarting the AR Server? If not, doing that would be a start. I have seen this happen on AR System 7.0.1 whenever the remote Oracle DB is unreachable for a little while but later reconnects and it is not possible to make changes to an Server Object via the admin tool or import

Re: MSG:Do you want to save request?

2008-11-13 Thread Shyam Attavar
Looks like on display of the data there is an AL running which is setting some field(s) on the form you are getting the warning message and the field(s) do not have the disable change flag property enabled. Look at the offending ALs and then see which field(s) are being set from the ALs. Once

Stability of AR Server 7.0.1 Patch 7

2008-09-24 Thread Shyam Attavar
Dear Listers, Just looking for feedback on AR Server 7.0.1 Patch 7. I in the process of planning whether I should stick to Patch 5 or should I make it all the way to Patch 7 as part of my patching process for AR Server 7.0.1. From what I have heard and seen Patch 5 is fairly stable and I have

Re: AR Server 7.0.1 -- very sensitive to network hiccups

2008-09-05 Thread Shyam Attavar
. Usually Remedy would restart itself and recover but there were a few times where it gave up and I had to manually start it. Jason From: Shyam Attavar Newsgroups: gmane.comp.crm.arsystem.general To: arslist@ARSLIST.ORG Sent: Wednesday, September 03, 2008 12:45 PM Subject: AR Server

AR Server 7.0.1 -- very sensitive to network hiccups

2008-09-03 Thread Shyam Attavar
Dear Listers, Have any of you noticed that AR Server 7.0.1 Patch 2 is very sensitive to network hiccups. Here's our current setup for the AR System: Oracle 10g R2 running on a remote RHEL cluster AR Server 7.0.1 Patch 2 running on Windows 2003 Server ITSM 6.x For a while the behavior seemed

Re: Auto Ticket Creation

2008-08-15 Thread Shyam Attavar
Sucheta, Not sure I understand your question/request. Are you asking about integration using the web that creates tickets OR are you asking about the ability to generate tickets automatically within Remedy based on certain events? -- Shyam - Original Message - From: sucheta lakhe

Re: Oracle SQL Client

2008-08-01 Thread Shyam Attavar
I like SQL Developer from Oracle - a little slow since it is a Java client and it is free. -- Shyam - Original Message - From: Jill E Newsgroups: gmane.comp.crm.arsystem.general To: arslist@ARSLIST.ORG Sent: Thursday, July 31, 2008 2:09 PM Subject: Re: Oracle SQL Client

Re: Unable to start ARS

2008-07-24 Thread Shyam Attavar
Anoop, Looks like a private thread is being started and fails somewhere in that area. Not sure if you have private threads configured earlier. Maybe deleting all the private threads would be an option. Not knowing additional information makes it harder to suggest what else could be wrong.

Re: Lines of code in Remedy?

2008-07-10 Thread Shyam Attavar
The SLOC does not include the code that is executed in the WUT/Mid-Tier (rendering, AL Processing, etc.), Server (Filter processing, Escalation processing, DB activity, etc.) that is invoked by the application (be it OOB or custom) built on AR System. So, whichever count one uses, it would

Re: Modify vs Modify All

2008-07-07 Thread Shyam Attavar
Modify vs Modify AllThis is actually a special feature found only in the User Tool and not natively supported by a separate API call. It basically loops through the selected list of rows in the Results List and makes ARSetEntry call for each of the rows. I found out the hard way when I had a

Re: Oracle 10G R2 - Case Sensitivity - ITSM 7

2008-07-01 Thread Shyam Attavar
Phil, I am not sure if you are aware of the performance impact a case insensitive Oracle DB can have on the overall application performance. I have heard at least couple of scenarios where people were forced to revert back to a case sensitive setup, when performance issues became unbearable.

Re: Feasibility of migration of ARS6.3 to ARS7.1 keeping Application Incident Mgmt and Change Mgmt v6.0

2008-06-23 Thread Shyam Attavar
Manish, I am not sure specifically if ITSM 6.0 version of the apps will have an impact if run under AR System 7.1.0. By and large this should work without any issues unless AR System 7.1.0 release notes state this and if so what pieces would be impacted. I am not fully clear, since I have not

Re: Archive old data

2008-05-30 Thread Shyam Attavar
Paul, It depends whether you want the data accessible (searchable) or not. One of the things we have seen being done is to export the data into ARX files and the associated form definitions also and archived them on tapes for posterity. Another thing you can certainly do is to export the

Re: Workflow to audit every field on a form

2008-05-15 Thread Shyam Attavar
Are you talking about a data driven way of auditing field values? If so, there was a post a while back - someone had sent some description and code where one could define the fields to be audited in a configuration form as data and the workflow would dynamically audit the fields if the fields

Re: Adjusting Menu Access with Workflow?

2008-05-05 Thread Shyam Attavar
Mike, The SET ALL keyword is only available in Activelinks and does not compute on the Filter side. So, you may want to write an AL that fires 'last' that checks for this on Modify. Cheers, -- Shyam - Original Message - From: McManus Michael A SSgt HQ 754 ELSG/DOMH [EMAIL

Re: aradmin crashes

2008-04-15 Thread Shyam Attavar
In the recent versions - post 6.0.x, I have known that certain newer versions of Admin Tool work with older versions of the server. However, that is the exception and not the rule (in my book). Again, as David mentioned take it for what it's worth. I have heard somewhere -- Experience is the

Re: Migrations

2008-04-02 Thread Shyam Attavar
We had to move away from HP-UX on PA/RISC running AR System and Oracle which was going to move to HP-UX on IA64 (Itanium) last year, since AR System was not natively compiled on Itanium until version 7.1. We moved to AR Server 7.0.1 on W2K3 with Oracle 10gR2 running on a Linux (RHEL) cluster.

Re: Superdom

2008-01-30 Thread Shyam Attavar
If you are asking if the HW platform is a HP SuperDome, then I know for a fact that we were on a HP SuperDome with PA/RISC processor until recently. However, we moved away from the HP SuperDome with Itanium processor since the version we have running is not natively supported on this

Re: strange error from netcool-Remedy gateway

2008-01-22 Thread Shyam Attavar
What version of AR and what version is the Remedy Gateway from Netcool at? Although, I have not seen the exact error, I have seen something similar a while back and am wondering something has changed in your gateway configuration files which is causing this error. The error reporting mechanism

Re: Atrium Integration Engine

2007-12-05 Thread Shyam Attavar
We are using AIE to bring in data from an external Inventory Database (not one that has a predefined mapping). The good thing is the mapping is simple to create, since the CMDB CDM classes are readily available. However, the bigger challenge for us was to get the external data (which is in a

Re: Disabling all fileds in a form

2007-11-22 Thread Shyam Attavar
I believe Matt is alluding to having a data driven setup that walks a table to disable the fields (list of fields to be disabled are specified in another form) and would require a AL Call Guide to loop over the table field entries and the guide itself will have an AL with one action to disable

Re: ARSystem 7.1 / Itanium

2007-10-08 Thread Shyam Attavar
Kevin, Not sure I can answer your questions. But following was the thought process we had when we were considering moving to Itanium platform with HP 11i v2 a few months back: - First, the support for this platform through an emulator, which in our opinion is not the best option from a

Pointing existing AR Server to another Oracle DB Instance

2007-10-07 Thread Shyam Attavar
Dear Listers, I have a situation where I have an existing AR Server instance running on W2K3 SP2 and a need to point this server alternatively to two DB instances on Oracle 10gR2 in a Linux cluster. Anyone know how to change the TWO_TASK setting on an ongoing basis alternating between two

Re: Pointing existing AR Server to another Oracle DB Instance

2007-10-07 Thread Shyam Attavar
Re: Pointing existing AR Server to another Oracle DB InstanceThanks for the suggestion Dave. BTW, Which config file are you referring to where the TWO_TASK setting that needs to be changed? -- Shyam - Original Message - From: Shellman, David Newsgroups:

Re: Building a temporary test server on the same box as development

2007-10-03 Thread Shyam Attavar
Make sure your development server and the new server you are setting up are not using the portmapper and connecting using specific ports for each of the servers. -- Shyam - Original Message - From: Howard Richter [EMAIL PROTECTED] Newsgroups: gmane.comp.crm.arsystem.general To:

Re: CMDB2 - what class for network hardware?

2007-10-01 Thread Shyam Attavar
I believe in the CMDB 2.x best practices class they touch upon this item and recommend using the ComputerSystem class for tracking any networking HW with what Jarl has indicated below. We are in the process of using the mechanism recommended without creating our own classes, since this is an

Re: Help - No outgoing emails from Email Messages form

2007-09-20 Thread Shyam Attavar
On 9/19/07, Shyam Attavar [EMAIL PROTECTED] wrote: ** Dear Listers, We are in the process of upgrading to AR System 7.0.1 P2 on a Windows 2003 server. I upgraded the AR System 6.3.0 P20 to 7.0.1 Patch 2 using the installer. I also upgraded the email engine to 7.0.1 P2 I

RESOLVED: Help - No outgoing emails from Email Messages form

2007-09-20 Thread Shyam Attavar
I feel silly telling you all that the issue was with the IP address for the SMTP server. Once I fixed the IP Address, outgoing email messages are being sent as expected. Thanks all, -- Shyam - Original Message - From: Shyam Attavar Newsgroups: gmane.comp.crm.arsystem.general

Help - No outgoing emails from Email Messages form

2007-09-19 Thread Shyam Attavar
Dear Listers, We are in the process of upgrading to AR System 7.0.1 P2 on a Windows 2003 server. I upgraded the AR System 6.3.0 P20 to 7.0.1 Patch 2 using the installer. I also upgraded the email engine to 7.0.1 P2 I have configured the email engine identical to our current production

Re: rebuilding a dev environment

2007-09-18 Thread Shyam Attavar
When you export the aradmin user -- this is at the Oracle DB level, which means your production environment is replicated back to your development environment. I have been using this for a few years now and works like a charm. However, BMC Support claims this is unsupported. Nevertheless, this

Re: User Tool 7.0.01 and Modify All

2007-09-07 Thread Shyam Attavar
We have run into the identical issue on the CHG:Task form just yesterday on 7.0.1 Patch 3 and Patch 4 user tool. We opened a ticket with Remedy and I am hoping we get a fix for this ASAP. Regards, -- Shyam - Original Message - From: John Kovalcik Newsgroups:

Re: (possibly) - Remedy AR 7.0.1 on Oracle 10gR2 and Business Objects 6.5.1

2007-08-24 Thread Shyam Attavar
the 10gR2 to the 9.2.x server. It wouldn't be pretty nor would it be real-time but it might get you by until you can upgrade BO. From: Action Request System discussion list(ARSList) on behalf of Shyam Attavar Sent: Thu 8/23/2007 8:59 PM To: arslist@ARSLIST.ORG

Urgent: Installing CI Viewer on Linux

2007-08-24 Thread Shyam Attavar
Dear listers, I have to get the CI Viewer working by Monday and was wondering if anyone has the following environment and how did you get the CI Viewer working in such an environment Oracle 10gR2 on Linux Cluster AR Server 7.0.1 Patch 2 with CMDB 2.0.1 Patch 3 on Windows 2003 Enterprise

Re: Urgent: Installing CI Viewer on Linux

2007-08-24 Thread Shyam Attavar
the CI Viewer installer on the linux box. If you don't have physical access/display capabilities on the linux box, set up X so that you can export your display to your local machine. Axton On 8/24/07, Shyam Attavar [EMAIL PROTECTED] wrote: ** Dear listers, I have to get the CI Viewer working

Re: Urgent: Installing CI Viewer on Linux

2007-08-24 Thread Shyam Attavar
. Axton Grams On 8/24/07, Shyam Attavar [EMAIL PROTECTED] wrote: Thanks Rick and Axton! Where can I find the installer for just the CI Viewer? I guess that is my first question. Once I find that I have access to the Linux box to install it... Thanks, -- Shyam - Original Message - From

OT - Friday Humor - (Re: Remedy Skilled Professionals)

2007-08-24 Thread Shyam Attavar
Thanks gang, for making my day easier... I had a great laugh since this turned out to be implied humor! You are the best!!! Cheers, -- Shyam - Original Message - From: Watson, Benjamin A. [EMAIL PROTECTED] Newsgroups: gmane.comp.crm.arsystem.general To: arslist@ARSLIST.ORG Sent:

OT: (possibly) - Remedy AR 7.0.1 on Oracle 10gR2 and Business Objects 6.5.1

2007-08-23 Thread Shyam Attavar
Dear listers, I have a very weird situation with Oracle 10gR2 and Business Objects 6.5.1 and I am trying to find my way out of this conundrum. We are in the process of upgrading our current AR Server 6.3.0 Patch 20 to AR Server 7.0.1 Patch 3. As part of this upgrade, we are moving our Oracle

Re: AR System Developer Studio Wishlists

2007-08-15 Thread Shyam Attavar
Actually, if you think about it, the whole idea of multi-threaded applications are to address this type of scenario. The thread that is updating the object can be separate from the thread that is updating the synch database. Once the object is saved another thread is spawned to start the synch

Re: Installing AR, Email, Approval, CMDB ITSM on a failover server

2007-07-30 Thread Shyam Attavar
Fred, I am not really sure which is the best option. If shared does not update any WF, then that would be preferred. I have not really used that option, hence I am trying to get a feel for what options we have available to us. Thanks, -- Shyam - Original Message - From: Grooms,

Installing AR, Email, Approval, CMDB ITSM on a failover server

2007-07-29 Thread Shyam Attavar
Dear listers, We are in the process of setting up new hardware platform for Remedy server in our environment and I am not too sure how to install the AR Server on the failover server. Any help in this area would be really valuable. Here are the details: Oracle 10g R2 on a Linux Cluster AR

Re: Installing AR, Email, Approval, CMDB ITSM on a failover server

2007-07-29 Thread Shyam Attavar
, as are the filesystem, monitoring/failover operations. We monitor the armonitor process to trigger the failover; this way we give armonitor a chance to correct things before failing over. Axton Grams On 7/29/07, Shyam Attavar [EMAIL PROTECTED] wrote

Re: Registering Remedy ODBC drivers (DLL) from the command line

2007-07-25 Thread Shyam Attavar
** KM-4778 -- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Shyam Attavar Sent: Tuesday, July 24, 2007 9:28 AM To: arslist@ARSLIST.ORG Subject

Registering Remedy ODBC drivers (DLL) from the command line

2007-07-24 Thread Shyam Attavar
Dear Listers, We install Remedy clients with WinInstall scripts and we don't typically enable the ODBC drivers that come with Remedy User installer. However, we have one set of users where we need to enable the ODBC drivers and was wondering how to enable this without having to reinstall the

Re: BMC Remedy AR System Web Client Survey

2007-07-24 Thread Shyam Attavar
MessageI could not have summarized this better... Cheers, -- Shyam - Original Message - From: Pierson, Shawn Newsgroups: gmane.comp.crm.arsystem.general To: arslist@ARSLIST.ORG Sent: Tuesday, July 24, 2007 8:17 AM Subject: Re: BMC Remedy AR System Web Client Survey **

Re: Upgrading to CMDB 2.0

2007-05-25 Thread Shyam Attavar
You should probably contact your Sales Representative or BMC Support to find out if there is any further information regarding this. Cheers, -- Shyam - Original Message From: Roney Samuel Varghese [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Thursday, May 24, 2007 10:50:07 PM

Re: Question regarding Date field NOT the Date-Time field

2007-04-19 Thread Shyam Attavar
? Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Shyam Attavar Sent: Wednesday, April 18, 2007 7:10 PM To: arslist@ARSLIST.ORG Subject: Question regarding Date field NOT the Date-Time

RESOLVED: Question regarding Date field NOT the Date-Time field

2007-04-19 Thread Shyam Attavar
; In the above example, simply replace the value '2449992' with the column name of the date field from the Remedy view. HTH, Thomas - Original Message - From: Shyam Attavar [EMAIL PROTECTED] Newsgroups: gmane.comp.crm.arsystem.general To: arslist@ARSLIST.ORG Sent: Wednesday, April 18, 2007 18:10

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