[asterisk-users] attended transfer caller hears ringing after transfer done

2012-09-21 Thread Mitch Claborn
Asterisk 1.8.10.1~dfsg-1ubuntu1 A calls B. B answers, intiaites an attendeded transfer to C. C answers. B hangs up. A now hears ringing forever, until the call is terminated. blind transfer does not have this problem. What am I missing? features.conf [featuremap] blindxfer = #1 atxfer = #2

Re: [asterisk-users] MySQL InnoDB or MyISAM for CDR

2012-09-26 Thread Mitch Claborn
If I remember correctly, INNODB offers row level locking while MyISAM does not. On 09/26/2012 05:18 AM, Thorsten Göllner wrote: Am 26.09.2012 10:45, schrieb A J Stiles: On Tuesday 25 September 2012, Matt Hamilton wrote: Which one (InnoDB or MyISAM) is preferred for CDR as far as write

[asterisk-users] QUEUEHOLDTIME always zero

2012-09-26 Thread Mitch Claborn
Asterisk 1.8.10.1~dfsg-1ubuntu1 Trying to build a simple announcement of the queue status. QUEUEHOLDTIME is always zero. What am I doing wrong? queues.conf [general] autofill=yes shared_lastcall=yes [StandardQueue](!) musicclass=default strategy=rrmemory joinempty=no leavewhenempty=yes

Re: [asterisk-users] QUEUEHOLDTIME always zero

2012-09-27 Thread Mitch Claborn
Callers: 1. SIP/mlcm800-0001 (wait: 0:52, prio: 0) 2. SIP/mlcx450-0003 (wait: 0:45, prio: 0) Mitch On 09/27/2012 03:16 AM, Lenz Emilitri wrote: What do you get if you run a queue show sales? l. 2012/9/26 Mitch Claborn mitch...@claborn.net mailto:mitch...@claborn.net

Re: [asterisk-users] QUEUEHOLDTIME always zero

2012-09-27 Thread Mitch Claborn
) has taken no calls yet Callers: 1. SIP/mlcx450-0003 (wait: 4:10, prio: 0) On 09/27/2012 06:08 AM, Satish Barot wrote: On Thu, Sep 27, 2012 at 2:39 AM, Mitch Claborn mitch...@claborn.net mailto:mitch...@claborn.net wrote: Asterisk 1.8.10.1~dfsg-1ubuntu1 Trying to build

Re: [asterisk-users] QUEUEHOLDTIME always zero

2012-09-27 Thread Mitch Claborn
I am also writing an AMI application that will allow management to see the queue status from an external program and saw the same issues with the AMI data. Using AMI I am able to get what I need from the individual records for each queued call. Mitch On 09/26/2012 04:09 PM, Mitch Claborn

Re: [asterisk-users] QUEUEHOLDTIME always zero

2012-09-27 Thread Mitch Claborn
: Mitch Claborn mitch...@claborn.net Sender: asterisk-users-boun...@lists.digium.com Date: Thu, 27 Sep 2012 09:20:08 To: asterisk-users@lists.digium.com Reply-To: Asterisk Users Mailing List - Non-Commercial Discussion asterisk-users@lists.digium.com Subject: Re: [asterisk-users] QUEUEHOLDTIME

Re: [asterisk-users] QUEUEHOLDTIME always zero

2012-09-27 Thread Mitch Claborn
Warren - that coincides with what I am seeing. I guess it made sense to someone, but it is not terribly useful to me. mitch On 09/27/2012 11:22 AM, Warren Selby wrote: On Thu, Sep 27, 2012 at 9:15 AM, Mitch Claborn mitch...@claborn.net mailto:mitch...@claborn.net wrote: Satish I

[asterisk-users] Call me now outbound calls in a queue

2012-09-28 Thread Mitch Claborn
I want to put a call me now button on the web site that will place the request into an asterisk call queue and then when an agent picks up the call in the queue, place the outbound call to the customer. The following AMI command works, but it calls the customer first, before an agent is

Re: [asterisk-users] Call me now outbound calls in a queue

2012-09-28 Thread Mitch Claborn
. Mitch On 09/28/2012 01:42 PM, James Sharp wrote: On 9/28/2012 12:42 PM, Mitch Claborn wrote: I want to put a call me now button on the web site that will place the request into an asterisk call queue and then when an agent picks up the call in the queue, place the outbound call to the customer

[asterisk-users] Strategy for custom data in the CDR

2012-09-28 Thread Mitch Claborn
Looking for ideas and comments on my strategy for getting a bit of custom data into the CDR. It seems to work OK, but I'm open to better and/or more robust ways to do it. Problem: get the customerid of the caller from our application into the CDR Approach: Before the Queue() command, save

Re: [asterisk-users] Who said asterisk is not to the task

2012-09-29 Thread Mitch Claborn
Sam - can you send output from a top when your server is under load? Just curious. -- Mitch -- _ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar

[asterisk-users] Parameterize asterisk config files

2012-10-02 Thread Mitch Claborn
Asterisk 1.8 on Ubuntu We store the configuration files in CVS. We have a development, QA and production environments. 90% of the config files are the same across all 3 environments, but there are some differences in sip.conf and extensions.conf (environment specific voip providers and/or

Re: [asterisk-users] Call me now outbound calls in a queue

2012-10-05 Thread Mitch Claborn
I'll give this a try today and post the results here. Mitch On 10/04/2012 02:30 PM, Ioan Indreias wrote: Hello Mitch, Hoping that the Queue application is not automatically Answering the line (till an agent will do this) my suggestion is to switch between who have to answer in order to

Re: [asterisk-users] Call me now outbound calls in a queue

2012-10-05 Thread Mitch Claborn
This is mostly working. See below. My only problem is being able to set the caller ID on the outbound call to the customer. I've tried both a queue connected macro and gosub (see below), and those both execute, but the caller ID is not showing up correctly for the customer. I assume this

Re: [asterisk-users] Call me now outbound calls in a queue

2012-10-05 Thread Mitch Claborn
Perfect! Thank you. Mitch On 10/05/2012 01:07 PM, Ioan Indreias wrote: Hi Mitch, Glad that it works for you. Regarding the CallerID I suggest to set some the variables before the actual Dial. Something like: Action: Originate Channel: Local/s@callmenow/n Context: to-customer Exten: s

[asterisk-users] Calling out on a group of DAHDI lines

2012-10-08 Thread Mitch Claborn
Asterisk 1.8 (a) We will have a group of 4 analog lines into a Digium card that will be used for local calls. What is the best way to use those lines as a pool for outbound calls? Can I use ChanIsAvail(), listing those 4 channels, and then use the first one returned? (b) For emergency

Re: [asterisk-users] Calling out on a group of DAHDI lines

2012-10-09 Thread Mitch Claborn
Excellent. I'll give it a try. (Now if I just didn't have to wait to get on-site where those lines are to try it. Too bad there isn't a DAHDI emulator for SIP lines.) Mitch On 10/09/2012 10:48 AM, Richard Mudgett wrote: There are lots of things documented in chan_dahdi.conf.sample. The

Re: [asterisk-users] Calling out on a group of DAHDI lines

2012-10-09 Thread Mitch Claborn
you expected to see? Mitch On 10/09/2012 12:40 PM, Shaun Ruffell wrote: Minor correction below: On Tue, Oct 09, 2012 at 12:32:44PM -0500, Shaun Ruffell wrote: On Tue, Oct 09, 2012 at 11:46:04AM -0500, Mitch Claborn wrote: (Now if I just didn't have to wait to get on-site where those lines

Re: [asterisk-users] Calling out on a group of DAHDI lines

2012-10-09 Thread Mitch Claborn
Here's what I came up with. Works find with the simulated DAHDI dynamic local channels. I'll find out later in the week how it works with real hardware. [emergency-services] exten =911,1,Goto(dialpsap,1) exten =9911,1,Goto(dialpsap,1) ; exten =999,1,Goto(dialpsap,1) exten

[asterisk-users] Tips for installing and configuring Digum cards

2012-10-10 Thread Mitch Claborn
Tomorrow evening I'll be at a customer site installing 2 Digum cards - a 4 port analog and 2 port T1. I'd appreciate any tips, resources and links that you have that might help if we run into trouble. It will, of course, be fairly late at night and relatively high pressure to get it working,

Re: [asterisk-users] Tips for installing and configuring Digum cards

2012-10-10 Thread Mitch Claborn
I am a complete novice at T1's, etc. What else besides framing and coding do I need to ask about? Mitch On 10/10/2012 10:41 AM, Jose P. Espinal wrote: From my own experience, get sure that the Telco actually gives you the *correct* information about the T1 (framing, coding, etc.).

Re: [asterisk-users] Tips for installing and configuring Digum cards

2012-10-10 Thread Mitch Claborn
There is actually only a single T1. When we ordered the card, customer thought there were two, but found out later there is only 1. Mitch On 10/10/2012 11:50 AM, Steve Edwards wrote: What is the relationship between the 2 Ts? NFAS? I've pissed away many an hour trying to (remotely)

Re: [asterisk-users] Tips for installing and configuring Digum cards

2012-10-11 Thread Mitch Claborn
traveling for the next several hours, so apologies if I don't respond right away. Mitch On 10/10/2012 10:34 AM, Mitch Claborn wrote: Tomorrow evening I'll be at a customer site installing 2 Digum cards - a 4 port analog and 2 port T1. I'd appreciate any tips, resources and links that you have

Re: [asterisk-users] Tips for installing and configuring Digum cards

2012-10-12 Thread Mitch Claborn
Last night we did a trial run. I am happy to report that both analog and T1 lines worked well with the config files generated by dahdi_genconf. Had a couple of minor issues that I'll ask about in separate posts. Of course when we got on-site, discovered that customer really has 6 analog

[asterisk-users] SoftHangup for emergency calls

2012-10-12 Thread Mitch Claborn
Setting up a group of analog lines to use for outbound emergency calls (911). My current dial plan and debug output shown below. It appears that when the SoftHangup() is executed that the line does not really hang up. In the case shown, I had reduced the group to a single DAHDI (analog)

[asterisk-users] Recommendation for extension mapping on inbound T1 line

2012-10-12 Thread Mitch Claborn
Converting this customer from a MiTel system to asterisk. Discovered that the inbound calls from the T1 are going to extension 366. (This was mapped in the MiTel for some arcane purpose.) The dial plan I am currently using is shown below. When loading the dial plan, I get this warning:

Re: [asterisk-users] Recommendation for extension mapping on inbound T1 line

2012-10-12 Thread Mitch Claborn
The s extension did not catch the incoming call. It was only when I added a specific 366 or the _. wildcard that I was able to capture the incoming call. Mitch On 10/12/2012 10:18 AM, A J Stiles wrote: If (and only if) all the extensions you are using in all your contexts are numeric,

[asterisk-users] Semi OT: Program transfer button on MiTel 5330

2012-10-15 Thread Mitch Claborn
The built in (non-programmable) transfer button on the MiTel 5330 does a blind transfer. Any ideas on how to make it do an attended transfer instead? Instead of DTMF tones, it seems to send a SIP message to do a transfer. I've been unable to find a way to change what it does. -- Mitch

[asterisk-users] core show channels verbose output

2012-10-16 Thread Mitch Claborn
At the end of the output for core show channels verbose is a line that reads 4 active calls. Does anyone know how that number is formatted if there are more than 999 active calls? Will it have a comma or not? -- Mitch --

Re: [asterisk-users] question on softhangup

2012-10-17 Thread Mitch Claborn
Dave Platt provided the following answer to a similar question of mine last week. I was trying to use SoftHangup() to prempt a DAHDI line for an emergency call. Here is his reply. That may be due to a common characteristic of PSTN lines (at least, it's common here in the U.S.) By design,

[asterisk-users] Setting CDR fields in connected macro of Queue command

2012-10-18 Thread Mitch Claborn
Trying to set some CDR fields in the connected macro of a queue command. None of the custom fields I set are stored in the database, but I can set userfield and it does get set. I think that the macro runs on the agent's channel, not the caller's, and this might contribute to the problem.

[asterisk-users] i extension not triggering

2012-10-25 Thread Mitch Claborn
Asterisk 1.8.10.1~dfsg-1ubuntu1 See dial plan code below. When I dial 123 from a phone in this context, I simply get a busy signal. Why doesn't the i extension get triggered? Console at verbosity of 10 only shows == Using SIP RTP CoS mark 5. [DockPhone] exten =288,1,NoOp(Dock Phone)

Re: [asterisk-users] i extension not triggering

2012-10-25 Thread Mitch Claborn
I set logger.conf to console =debug,notice,warning,error,verbose and get the following output: == Using SIP RTP CoS mark 5 [Oct 25 10:32:53] NOTICE[3501]: chan_sip.c:22622 handle_request_invite: Call from 'Mitch295' (192.168.5.104:5060) to extension '123' rejected because extension not

Re: [asterisk-users] i extension not triggering

2012-10-25 Thread Mitch Claborn
That does sound quite suspicious. Mitch It looks like you are seeing this issue that was fixed earlier this month: https://issues.asterisk.org/jira/browse/ASTERISK-20455 Richard -- _ -- Bandwidth and Colocation Provided

Re: [asterisk-users] i extension not triggering

2012-10-25 Thread Mitch Claborn
A little more background will help. This is a phone that will be outside on our receiving dock. When a driver lifts the handset, the ObiTalk 110 dials 444 automatically. That all works fine and it rings the phones that it should. What I'm trying to do with the i extension is give a

[asterisk-users] How to tie orders taken to specific CDR records

2012-10-25 Thread Mitch Claborn
Our phone operators work off of an Asterisk queue. They take calls from customers and take orders with our back end systems. What I need to be able to do is tie the orders taken to the specific CDR record that reflects the call from which the order originated. The typical/sample CDR table

Re: [asterisk-users] i extension not triggering

2012-10-25 Thread Mitch Claborn
Thanks Tony, this helps. Mitch On 10/25/2012 11:24 AM, Tony Mountifield wrote: The 'i' extension is not used when entering a context. You can only enter a context (with Dial(), Goto(), etc), at an extension that exists. If it doesn't exist, the context cannot be entered. The 'i' extension

Re: [asterisk-users] i extension not triggering

2012-10-25 Thread Mitch Claborn
DOCK_RECIPIENTS is a long list of 5+ SIP phones, so this won't work. Mitch On 10/25/2012 11:31 AM, Danny Nicholas wrote: BOP! You don't need no stinkin I in this case! Just put this in front of the Dial() Exten = 444,2,Gotoif(${DOCK_RECIPIENTS} != 444]?i,1) This catches anything they dial

Re: [asterisk-users] How to tie orders taken to specific CDR records

2012-10-25 Thread Mitch Claborn
...@lists.digium.com] On Behalf Of Mitch Claborn Sent: Thursday, October 25, 2012 11:19 AM To: asterisk-users@lists.digium.com Subject: [asterisk-users] How to tie orders taken to specific CDR records Our phone operators work off of an Asterisk queue. They take calls from customers and take orders

Re: [asterisk-users] How to tie orders taken to specific CDR records

2012-10-26 Thread Mitch Claborn
Looking at the uniqueid, I get multiple records for some of them. Am I getting more than one CDR record per call in some cases? SELECT uniqueid, COUNT(*) FROM asterisk_cdr GROUP BY uniqueid HAVING COUNT(*) 2 Mitch On 10/26/2012 08:34 AM, Bharat Lalcheta wrote: Every CDR has

[asterisk-users] Bypass queue wrapup time

2012-10-29 Thread Mitch Claborn
In our sales queue, we have wrapup time set to 15 seconds. When the phones are really busy, the operators would like the ability to bypass that 15 second wait and grab the next call in the queue. Is that possible? How to accomplish? -- Mitch --

Re: [asterisk-users] Bypass queue wrapup time

2012-10-29 Thread Mitch Claborn
might offer a solution. -Original Message- From: asterisk-users-boun...@lists.digium.com [mailto:asterisk-users-boun...@lists.digium.com] On Behalf Of Mitch Claborn Sent: Monday, October 29, 2012 12:15 PM To: Asterisk Users Mailing List - Non-Commercial Discussion Subject: [asterisk-users

[asterisk-users] Asterisk repository for Ubuntu

2012-11-17 Thread Mitch Claborn
Is there an Asterisk repository for Ubuntu that has recent versions (e.g. 11)? The standard Ubuntu repository for Ubuntu 12.04 is stick at 1.8. -- Mitch -- _ -- Bandwidth and Colocation Provided by

[asterisk-users] MACRO_CONTEXT equivalent for GoSub

2012-12-11 Thread Mitch Claborn
Is there an equivalent of MACRO_CONTEXT for a GoSub? Looking for a way to determine the name of the calling context. -- Mitch -- _ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join

Re: [asterisk-users] MACRO_CONTEXT equivalent for GoSub

2012-12-11 Thread Mitch Claborn
...@lists.digium.com [mailto:asterisk-users-boun...@lists.digium.com] On Behalf Of Mitch Claborn Sent: Tuesday, December 11, 2012 3:52 PM To: asterisk-users@lists.digium.com Subject: [asterisk-users] MACRO_CONTEXT equivalent for GoSub Is there an equivalent of MACRO_CONTEXT for a GoSub? Looking

[asterisk-users] CDR written before hangup extension

2012-12-21 Thread Mitch Claborn
asterisk 11.1 Documentation in cdr.conf for endbeforehexten reads: Normally, CDR's are not closed out until after all extensions are finished executing. By enabling this option, the CDR will be ended before executing the h extension and hangup handlers so that CDR values such as end and

Re: [asterisk-users] How do *you* test your changes to dialplans ruled by GotoIfTime?

2012-12-27 Thread Mitch Claborn
We bypass this problem by storing business hours and holidays in a database table. We use an ODBC call to return whether or not to play the day or night greeting based on the database. We also store the name of a custom greeting file to play. The database is fairly easy to manipulate with

Re: [asterisk-users] Users list email totals by year .

2013-01-02 Thread Mitch Claborn
It would be nice (for me anyway) if the mailing list and forum were combined. Google Groups does this nicely I believe. Mitch On 01/02/2013 08:53 AM, Eric Wieling wrote: I don't use forums as my web browser can't automatically filter the messages for me like my e-mail program can. I

[asterisk-users] Capture queue agent drop and put caller back in queue

2013-01-21 Thread Mitch Claborn
Asterisk 11 Occasionally we will have a partial power outage, or a piece of network equipment will fail, and our queue agents who are on active calls with callers will be disconnected from the caller. What I'd like to do is capture those calls and put them back in the queue (at a high

[asterisk-users] Diagnosing call problem

2013-03-18 Thread Mitch Claborn
Asterisk 11.1.0 Various soft-phone SIP clients call center with 10-12 agents online at once using asterisk queue Occasionally an agent will get a call (or more often a series of calls in a row) where neither party can hear the other, or can only hear each other sporadically. A MixMonitor

Re: [asterisk-users] Diagnosing call problem

2013-03-18 Thread Mitch Claborn
from my iPhone On 18 mrt. 2013, at 19:31, Mitch Claborn mitch...@claborn.net wrote: Asterisk 11.1.0 Various soft-phone SIP clients call center with 10-12 agents online at once using asterisk queue Occasionally an agent will get a call (or more often a series of calls in a row) where neither

Re: [asterisk-users] Diagnosing call problem

2013-03-19 Thread Mitch Claborn
to fix the problem. Mitch On 03/18/2013 11:51 PM, Satish Barot wrote: On Tue, Mar 19, 2013 at 12:00 AM, Mitch Claborn mitch...@claborn.net mailto:mitch...@claborn.net wrote: Asterisk 11.1.0 Various soft-phone SIP clients call center with 10-12 agents online at once using asterisk queue

Re: [asterisk-users] Diagnosing call problem

2013-03-19 Thread Mitch Claborn
, 2013 at 10:21 AM, Satish Barot satish4aster...@gmail.com mailto:satish4aster...@gmail.com wrote: On Tue, Mar 19, 2013 at 12:00 AM, Mitch Claborn mitch...@claborn.net mailto:mitch...@claborn.net wrote: Asterisk 11.1.0 Various soft-phone SIP clients call center

Re: [asterisk-users] Diagnosing call problem

2013-03-19 Thread Mitch Claborn
pc have more then one network interfaces? you can capture sip invites from soft phone by enabling debug on client ip sip set debug ip ip of softphon upload sip trace then somebody can halp you, should provide more information's. On Tue, Mar 19, 2013 at 5:39 PM, Mitch Claborn mitch...@claborn.net

Re: [asterisk-users] Diagnosing call problem

2013-03-19 Thread Mitch Claborn
restrict it to use same range as in rtp.conf. let me know if this solve you problem. On Tue, Mar 19, 2013 at 10:22 PM, Mitch Claborn mitch...@claborn.net mailto:mitch...@claborn.net wrote: We have Ubuntu 12.04 clients, using either SFLPhone or Bria 3. There is no NAT

Re: [asterisk-users] Diagnosing call problem

2013-03-19 Thread Mitch Claborn
on agent pc Please provide your network setup for getting better idea of problem On Mar 19, 2013 10:10 PM, Mitch Claborn mitch...@claborn.net mailto:mitch...@claborn.net wrote: rtp debug on the calls that do not work correctly shows packets from server to client only, none from client

Re: [asterisk-users] Diagnosing call problem

2013-03-19 Thread Mitch Claborn
should not use ports below 1 because they are in use of other services like 5060 for sip. On Tue, Mar 19, 2013 at 11:57 PM, Mitch Claborn mitch...@claborn.net mailto:mitch...@claborn.net wrote: This was the client sending from port 39409 to server port 13429, which is in the range. From

Re: [asterisk-users] Diagnosing call problem

2013-03-20 Thread Mitch Claborn
: 50b7a1e27bbb9f6043dfccff16d7be88@172.16.0.245:5060 CSeq: 102 ACK User-Agent: Asterisk PBX 11.1.0 Content-Length: 0 -- Mitch On 03/19/2013 07:18 PM, Mitch Claborn wrote: Good point. I changed to 1 - 4. Mitch On 03/19/2013 06:17 PM, Asghar Mohammad wrote: i had this problem

Re: [asterisk-users] Diagnosing call problem

2013-03-20 Thread Mitch Claborn
There is no firewall on the client. I've compared the SIP messages between a successful call and a failed call, and I can see no difference except for things like port numbers and call IDs. It only fails occasionally, not on every call. Mitch On 03/20/2013 01:16 PM, Asghar Mohammad wrote:

Re: [asterisk-users] Diagnosing call problem

2013-03-20 Thread Mitch Claborn
that works correctly. I can discern no difference other than things like port numbers and call IDs. Tomorrow I'll be trying one of my agents on Bria instead of SFL - maybe that will make a difference. Mitch On 03/20/2013 02:09 PM, Matthew J. Roth wrote: Mitch Claborn wrote: Where is a good place

Re: [asterisk-users] Diagnosing call problem

2013-03-21 Thread Mitch Claborn
On 03/21/2013 09:48 AM, Matthew J. Roth wrote: Mitch Claborn wrote: Thank you for that most excellent post. I had guessed at most of the SDP fields and meaning. No problem. I actually like looking at SIP traces for some reason. I have wireshark traces from the client and the RTP packets

Re: [asterisk-users] Diagnosing call problem

2013-03-22 Thread Mitch Claborn
is that the agent has to have one headset for the phone and another for their computer (which they need occasionally). I get to go home on Saturday! The Digium phone deployment is simple enough to manage remotely. Mitch On 03/22/2013 01:13 PM, Matthew J. Roth wrote: Mitch Claborn wrote

Re: [asterisk-users] Asterisk 11 -CDR values changed in hangup handler not saved ?

2013-03-29 Thread Mitch Claborn
I have seen that behavior also. Mitch On 03/28/2013 06:56 PM, Olivier wrote: Hello, I'm using Hanhup Handlers in a testing asterisk 11 system. Within one such handler, I'm setting CDR values. To me, it seems those changed CDR values are not saved in CDR back-end. Can you confirm ? Regards

Re: [asterisk-users] sip set debug on output to file only (not to console)

2013-03-29 Thread Mitch Claborn
I recently faced the same issue. I didn't find a way in Asterisk to do what I wanted. A good workaround is to use wireshark in batch mode (tshark) to trace traffic to the IP address you are interested in. You should be able to filter it to capture only SIP traffic. Mitch On 03/29/2013

Re: [asterisk-users] Asterisk 11 -CDR values changed in hangup handler not saved ?

2013-03-29 Thread Mitch Claborn
/3/29 Mitch Claborn mitch...@claborn.net mailto:mitch...@claborn.net I have seen that behavior also. Mitch On 03/28/2013 06:56 PM, Olivier wrote: Hello, I'm using Hanhup Handlers in a testing asterisk 11 system. Within one such handler, I'm setting CDR

[asterisk-users] Call stuck in queue

2013-05-01 Thread Mitch Claborn
Asterisk 11.1.0 One queue with strategy=leastrecent. (Full queues.conf below.) Occasionally (several times today), a caller will get stuck in the queue - there are operators available to take the call, but the caller stays in the queue for a long time. Any idea what might cause this, or

Re: [asterisk-users] Call stuck in queue

2013-05-01 Thread Mitch Claborn
with autopause and autopausedelay to see if that will help. Mitch On 05/01/2013 01:11 PM, Mitch Claborn wrote: Asterisk 11.1.0 One queue with strategy=leastrecent. (Full queues.conf below.) Occasionally (several times today), a caller will get stuck in the queue - there are operators available

[asterisk-users] RED on DAHDI channel

2013-05-27 Thread Mitch Claborn
Asterisk 11.1 We have a situation where one of our incomings POTS lines will not answer. There are 2 lines configured by the Telco as a rollover group (rings the line that is not busy) and they feed into a Digium AEX410 on the server. The most recent time this happened, I did a

Re: [asterisk-users] RED on DAHDI channel

2013-05-28 Thread Mitch Claborn
I am running 2.6.1. I'll give the 2.6.y a try. Mitch On 05/28/2013 10:53 AM, Shaun Ruffell wrote: On Mon, May 27, 2013 at 12:14:41PM -0500, Mitch Claborn wrote: Asterisk 11.1 We have a situation where one of our incomings POTS lines will not answer. There are 2 lines configured

Re: [asterisk-users] RED on DAHDI channel

2013-05-28 Thread Mitch Claborn
-20a479b/drivers/dahdi/vpmadt032_loader/vpmadt032_x86_64.o Mitch On 05/28/2013 12:37 PM, Mitch Claborn wrote: I am running 2.6.1. I'll give the 2.6.y a try. Mitch On 05/28/2013 10:53 AM, Shaun Ruffell wrote: On Mon, May 27, 2013 at 12:14:41PM -0500, Mitch Claborn wrote: Asterisk 11.1 We have

Re: [asterisk-users] RED on DAHDI channel

2013-05-28 Thread Mitch Claborn
The 2.6.y version installed without issue. A few test calls went OK. Will leave it in and see how things go. The problem has been sporadic, so won't know for a while if the issue is solved. Mitch On 05/28/2013 01:37 PM, Shaun Ruffell wrote: On Tue, May 28, 2013 at 12:44:47PM -0500, Mitch

[asterisk-users] Dial application b subroutine arguments not passing?

2013-08-02 Thread Mitch Claborn
Asterisk 11.1.0 I'm trying to use the b subroutine of the Dial application so that I can do some stuff with our internal applications that need to have access to the called channel information. I can see that the subroutine is being executed, but the arguments I pass don't see to make it to

Re: [asterisk-users] Dial application b subroutine arguments not passing?

2013-08-02 Thread Mitch Claborn
On 08/02/2013 01:28 PM, Matthew Jordan wrote: On Fri, Aug 2, 2013 at 12:57 PM, Mitch Claborn mitch...@claborn.net mailto:mitch...@claborn.net wrote: Asterisk 11.1.0 I'm trying to use the b subroutine of the Dial application so that I can do some stuff with our internal

Re: [asterisk-users] Queues: Knowing when a caller is position 1 (agent phone ringing)

2013-08-03 Thread Mitch Claborn
We do something very similar. Use the gosub parameter of the Queue application to call a subroutine in the dial plan when the agent answers the call. same =n,Queue(sales,tc,,sub-QueueConnected) [sub-QueueConnected] ; this runs on the agent/member's channel exten =s,1,NoOp() ; whatever

[asterisk-users] Capture dead phone?

2013-11-07 Thread Mitch Claborn
Asterisk 11.1 Is it possible to catch the fact that an IP phone has died in the middle of a call and do something with it in the dialplan? Background: we run a small call center. Our agents sit in two groups, with their IP phones running from 2 different switches. Every once in a while the

Re: [asterisk-users] Capture dead phone?

2013-11-08 Thread Mitch Claborn
I certainly agree that the first and best solution is to deal with the hardware issues, and we've started working on that already. I'll investigate the suggested Asterisk ideas and post here if anything works for my purposes. Mitch On 11/08/2013 12:13 AM, Mikhail Lischuk wrote: Mitch

[asterisk-users] calls processed value definition

2014-03-24 Thread Mitch Claborn
The core show channels verbose command shows a calls processed value. Mine is currently 1928273. Exactly what does this figure represent? How is a call defined in this context? -- Mitch -- _ -- Bandwidth and Colocation

[asterisk-users] Debugging stuck inbound call

2014-03-28 Thread Mitch Claborn
Asterisk 11.1.0 running on Ubuntu 12.04 64 bit Dahdi Digium T1 card Occasionally, I will find an inbound call that just seems to be stuck, usually in our after-hours menu portion of the dial plan. This morning I had this one core show channels concise

[asterisk-users] Notification when queue member's phone rings

2014-07-02 Thread Mitch Claborn
Short question: how to get control or notification (gosub, macro, AGI) when a queue member's phone starts ringing due to an incoming call from the queue. Backround: Our phone operators serve both an asterisk call queue and a queue for web chat support. I have a gosub on the queue that calls

[asterisk-users] Asterisk 12 and DPMA

2014-08-01 Thread Mitch Claborn
I read somewhere that DPMA is not supported for Asterisk 12. Can anyone confirm or deny that? If not supported yet, will it be? If so, when? -- Mitch -- _ -- Bandwidth and Colocation Provided by http://www.api-digital.com

[asterisk-users] Copying menuselect options

2014-08-14 Thread Mitch Claborn
Is it possible (and advisable) to copy menuselect options from Asterisk 11 to Asterisk 12? If so, is menuselect.makeopts the only file to copy? -- Mitch -- _ -- Bandwidth and Colocation Provided by

[asterisk-users] Error opening file for reading: Permission denied

2014-08-18 Thread Mitch Claborn
Asterisk 12.4 I am seeing message Error opening file for reading: Permission denied several times during the asterisk startup (asterisk -cv) but it doesn't say which file. Is there a way to find out which file is having trouble? -- Mitch --

Re: [asterisk-users] Error opening file for reading: Permission denied

2014-08-19 Thread Mitch Claborn
)); return NULL; } Regards, Paul From: asterisk-users-boun...@lists.digium.com asterisk-users-boun...@lists.digium.com on behalf of Mitch Claborn mitch...@claborn.net Sent: Monday, August 18, 2014 1:14 PM To: Asterisk Users Mailing List

Re: [asterisk-users] Error opening file for reading: Permission denied

2014-08-19 Thread Mitch Claborn
I tried grep too. No 3rd party modules - this is an out-of-the box download and build. I'm guessing that some library function is being called to read a file and the error is happening there? Mitch On 08/19/2014 02:33 PM, Matthew Jordan wrote: On Tue, Aug 19, 2014 at 11:36 AM, Mitch

Re: [asterisk-users] Error opening file for reading: Permission denied

2014-08-19 Thread Mitch Claborn
be because I'm starting asterisk as root. When I su to asterisk first, then start it, those above disappear. Problem solved! Thanks Steve! Mitch On 08/19/2014 03:39 PM, Steve Edwards wrote: On Tue, Aug 19, 2014 at 11:36 AM, Mitch Claborn mitch...@claborn.net No, that's

[asterisk-users] DPMA: User SIP settings missing or invalid

2014-08-21 Thread Mitch Claborn
Asterisk 12.5.0 DPMA 12.0_2.0.0 Ubuntu 12.04 64 bit [2014-08-21 16:37:49] WARNING[5797]: phone_users.c:5236 set_and_process: User SIP settings missing or invalid I'm getting the error message above when DPMA is enabled, using a fresh build but with my config files from Asterisk 11. Any idea

[asterisk-users] DPMA: No provider found for label CustomPresence

2014-08-21 Thread Mitch Claborn
Asterisk 12.5.0 DPMA 12.0_2.0.0 Ubuntu 12.04 64 bit WARNING[5797]: presencestate.c:147 ast_presence_state_helper: No provider found for label CustomPresence ERROR[5797]: pbx.c:4375 ast_func_write: Function PRESENCE_STATE not registered I only see these when DPMA is enabled. Any ideas what

Re: [asterisk-users] DPMA: No provider found for label CustomPresence

2014-08-21 Thread Mitch Claborn
loaded Mitch On 08/21/2014 06:55 PM, George Joseph wrote: Make sure the func_presencestate.so module is being loaded. Did you compile Asterisk yourself or are you using a pre-built from a distro? On Thu, Aug 21, 2014 at 5:34 PM, Mitch Claborn mitch...@claborn.net mailto:mitch...@claborn.net

[asterisk-users] Asterisk 12 - queue variables not passed to local channel

2014-08-22 Thread Mitch Claborn
Asterisk 12.5 I'm using AMI to initiate a call me now feature from the web site. The AMI looks like: Action: Originate Channel: Local/s@callmenow Context: dial-to-customer Exten: s Priority: 1 Async: true Variable: CHANNEL_TO_CUSTOMER=SIP/voipms/111222 Timeout: 99 Dial Plan:

[asterisk-users] AMI CoreShowChannel missing Application field

2014-08-22 Thread Mitch Claborn
Asterisk 12.5 The CoreShowChannel event (in response to the CoreShowChannels action) no longer returns the Application field as it did in Asterisk 11. Is this a bug or a feature? -- Mitch -- _ -- Bandwidth and Colocation

Re: [asterisk-users] AMI CoreShowChannel missing Application field

2014-08-22 Thread Mitch Claborn
On 08/22/2014 02:47 PM, Matthew Jordan wrote: Yup, that's a bug. When things got ported over to hit the cached snapshots of the channels (as opposed to locking the live channel), that field got missed. Please file a bug on issues.asterisk.org. Thanks! Matt

[asterisk-users] diagnostic info for a segfault

2014-08-22 Thread Mitch Claborn
Asterisk 12.5 I have a reproducible segfault using the MeetMe application. How do I gather the necessary information (backtrace, core dump...) to submit a bug report? -- Mitch -- _ -- Bandwidth and Colocation Provided by

[asterisk-users] Understanding local channels

2014-08-25 Thread Mitch Claborn
Can someone point me to a good tutorial / explanation of local channels? I've been using them without really understanding what is going on, and we all know how dangerous that is! I've read http://www.voip-info.org/wiki/view/Asterisk+local+channels but I'm just not quite getting it. --

Re: [asterisk-users] Understanding local channels

2014-08-25 Thread Mitch Claborn
,Wait(1) same =n,Playback(custom/callmenow-announce) ; do some more stuff same =n,Dial(${TOLL}/${MMCUSTOMER_NUMBER},,TKU(dial-to-cust-connect-sub)) Mitch On 08/25/2014 11:43 AM, Joshua Colp wrote: On 8/25/2014 1:33 PM, Patrick Laimbock wrote: On 25-08-14 17:06, Mitch Claborn wrote: Can

Re: [asterisk-users] Overhead pager announcement in "background" channel

2019-01-14 Thread Mitch Claborn
would work for the pager. The script is very fast and does not interrupt the flow of the actual call. Mitch On 1/12/19 8:57 PM, Mitch Claborn wrote: We have an overhead paging system that is working fine with our asterisk 16.1 server. I'd like to be able to push an announcement to the paging

[asterisk-users] DPMA - simulate mDNS scan from command line

2018-12-12 Thread Mitch Claborn
I'm working on an asterisk upgrade to 16.1 and am remote from that location. We use Digium phones there, configured with DPMA. From my VPN I can connect to the server directly with the phone on my desk, but it doesn't find the configuration server automatically since I'm on a different

Re: [asterisk-users] DAHDI fax detection

2018-12-11 Thread Mitch Claborn
Thanks Ryan. Would you mind sharing snippets of your DAHDI channel config and dialpaln? Mitch On 12/11/18 8:43 AM, Ryan, Travis wrote: Yes it's very easy. Mine is using a simulated PRI over an ATT Flex line. I just followed the many tutorials out there. I answer the call, then it takes 6-7

Re: [asterisk-users] Asterisk 16.1.0 Now Available

2018-12-11 Thread Mitch Claborn
When building a new release, is it possible to copy the output of "make menuselect" from a previous build directory? If so, what files need to be copied? That would save some time in the upgrade process. Mitch On 12/11/18 4:11 PM, Asterisk Development Team wrote: The Asterisk Development

Re: [asterisk-users] DAHDI fax detection

2018-12-11 Thread Mitch Claborn
I'm assuming that no one knows the answer to this. Does anyone have fax detection successfully working? If so, can you share your configuration? Mitch On 12/4/18 4:27 PM, Mitch Claborn wrote: Asterisk 16 latest DAHDI 3.0.0 latest Excerpt from chan_dahdi.conf is shown below.  I'm trying

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