[otrs] Can't locate object method png via package GD::Image

Hello, I'm running OTRS 2.0.4 on a Fedora Core 2 server with perl-GD installed via rpm. However, when I go to the statistics page I get the following error: Can't locate object method png via package GD::Image at /opt/ otrs//Kernel/Modules/SystemStats.pm line 330. However rpm -qi

Re: [otrs] Tickets unlock even if there is no new message

Jurgen de Wijs wrote: When an agent has replied to a client with an e-mail message the ticket becomes locked. We have set an unlock timeout of 480 minutes (8 hours) so that when a customer replies to a ticket that is locked it becomes unlocked. The strange thing is that the ticket gets

Re: [otrs] Tickets unlock even if there is no new message

Jurgen de Wijs wrote: When an agent has replied to a client with an e-mail message the ticket becomes locked. We have set an unlock timeout of 480 minutes (8 hours) so that when a customer replies to a ticket that is locked it becomes unlocked. The strange thing is that the ticket gets

Re: [otrs] Can't locate object method png via package GD::Image

Dennis Kavadas wrote: Yeah, i've run bin/otrs.checkModules and it's not listed (GD::Image, that is) I've also tried installing it manually by downloading it from cpan and building from source, still get the same error though. not really sure whats going on. What OS are you running? I know

Re: [otrs] New user in OTRS

Filippo Fiorani wrote: Whenever I log in and try to add a new user (or a new client) tough, I get an error page with this: ERROR: OTRS-CGI-10 Perl: 5.8.8 OS: linux Time: Tue May 8 19:35:44 2007 Message: Email address ([EMAIL PROTECTED]) not valid (invalid [EMAIL PROTECTED] (no mail

Re: [otrs] Once again :-) CentOS 4.x and OTRS :)

bradis wrote: Hello! Dear friends, again several stupid problems with OTRS, used several ways to install 1. tried to use http://howtoforge.com/otrs_centos4.4 several troubles that we all knew already, but then just added repository ( in maillist were several comments ) and used

Re: [otrs] Another newbie question (blamy!)

Filippo Fiorani wrote: I've installed OTRS 2.04 with a few modules missing, see list below: Net::LDAP ... not installed! (for directory authentication - not required) GD ... not installed! (for stats - not required) GD::Text ... not installed! (for stats - not required) GD::Graph ... not

Re: [otrs] Error when closing tickets

Maurice James Ny wrote: I get this error when ever I close tickets. The tickets end up being closed, but in a locked status. Does anyone have any ideas on why this is happening? *Software error:* Unknown encoding '' at /opt/otrs//Kernel/System/Email.pm line 255 For help, please send

Re: [otrs] Some of my remaining OTRS questions.

Mike Dent wrote: 5) How does one assign a ticket to ones self? Is the 'Lock' feature used for this? Yes. Idea is an agent checks a queue, finds a ticket to work on and locks it so no one else will work on it at the same time. 6) When entering a customer on OTRS-Customer User page, how can

Re: [otrs] problem in otrs framework

[EMAIL PROTECTED] wrote: We have installed otrs 2.1.7 source(tar.gz)on Suse 10.We are facing problem in interface.When we click on package manager in admin interface we are receiving following error. Software error: Can't locate auto/LWP/UserAgent/get.al in @INC (@INC contains: ../../

Re: [otrs] CGI vs. Perl

Filippo Fiorani wrote: I read in OTRS manual that using perl modules is faster than pure CGI. OTRS always uses Perl modules. I believe you mean mod_perl (the apache module) instead. How can I check which one I'm using? Once I've checked, how can I switch from either one to the other? Check

Re: [otrs] Problem restarting Apache2 [Can't load Perl module...]

Raphael Kouhana wrote: My Apache2 is unable to restart after installing OTRS. Here is the error : Stopping httpd:[ OK ] Starting httpd: [Tue May 15 10:17:51 2007] [error] Can't locate Apache2/Reload.pm in @INC snip [Tue May 15 10:17:51 2007]

Re: [otrs] Problem restarting Apache2 [Can't load Perl module...]

Raphael Kouhana wrote: I'm using RedHat ES 3 + httpd-2.0.46 + mod_perl-1.99_09-10.ent What config are you talking about ? The apache configuration for OTRS. Nils Breunese. signature.asc Description: OpenPGP digital signature ___ OTRS mailing

Re: [otrs] Problem restarting Apache2 [Can't load Perl module...]

Raphael Kouhana wrote: httpd.conf ?? it seems that this file hasn't change after installation. You didn't tell us how you installed OTRS (.tar.gz? .rpm?), but you might want to take a look in /etc/httpd/conf.d/. Nils Breunese. signature.asc Description: OpenPGP digital signature

Re: [otrs] Problem restarting Apache2 [Can't load Perl module...]

Raphael Kouhana wrote: Sorry, I installed it with rpm. Maybe I should have use the tar.gz procedure. Thank you anyway Did you find the apache config for OTRS in /etc/httpd/conf.d/? Have you tried changing Apache2::Reload to Apache::Reload? Nils Breunese. signature.asc Description:

RE: [otrs] Users / Groups - Permissions - Concept

Nathan Campbell wrote: As far as I know, the system does not allow literal sub-queues, but you can create all of those queues and using the filters and user group / queue permissions you can accomplish this easily. According to the docs sub queues *are* implemented: You can specify the name

Re: [otrs] Ticket Age

Maurice James Ny wrote: If you are going to answer a question answer it completely or just don't say anything. If someone asks me a question, I try my best to give a complete answer. Maybe you are accustomed to selfishness but I'm not. I know for a fact that the manual provided does not

Re: [otrs] Hello! Some questions about setup...

Federico Zaina wrote: 2) How can I get to setup the ticket number format, other than the standards 'Date', 'Checksum', 'Date + Checksum', etc... I would need to have a shorter number, like a four digit number only, or like a mmddyy1234 format, that would be 6 digits for the date and 4 digits

Re: [otrs] SpamAssassin, OTRS, and Filtering...

Jeff Shepherd wrote: I have SpamAssassin on my mail server. Anything that scores a 6.0 or higher is flagged as spam and ***SPAM*** gets added to the beginning of the subject line. I have tried numerous filtering techniques, including keeping a mail client (such as Thunderbird or MacMail)

Re: [otrs] Error messages in log file / debug mode

Tobias Lütticke wrote: I have my OTRS 2.1.6 running in debug mode and it produces a number of error messages ever since. However, these seem not to indicate real problems. I think. snip I know, may of you are fighting with functional issues, but any ideas nonetheless? Upgrade to the

Re: [otrs] Agents adding tickets

[EMAIL PROTECTED] wrote: I'm pretty new to this OTRS, and I can't find a way of agents adding tickets on behalf of customers - can this be done? In order to get this system accepted by our users, I want to use it initially as something to log phone requests etc... Use the 'phone ticket'

Re: [otrs] Error messages in log file / debug mode

Tobias Lütticke wrote: You mean, in addition to the other bugs I registered :-) Sure. If the OTRS devs don't know about it and no one files a bug report chances are it won't get fixed. :) Nils. ___ OTRS mailing list: otrs - Webpage: http://otrs.org/

Re: [otrs] Procmail test

Mike McGrath wrote: Nils Breunese (Lemonbit Internet) wrote: Mike McGrath wrote: My procmail test is failing. I'm on RHEL5 # cat /usr/share/doc/otrs-2.1.7/doc/test-email-1.box | perl /var/www/otrs//bin/PostMaster.pl Error: Config.pm No value for 'LogModule::SysLog::Facility

[otrs] remove a queue, remove an e-mail address?

for not looking at the right place, or is it really true OTRS lacks this option? Thanks! -- met vriendelijke groet / kind regards, Pim Rupert Lemonbit Internet PGP.sig Description: This is a digitally signed message part ___ OTRS mailing list: otrs

[otrs] Can't locate object method png via package GD::Image

Hello, I'm running OTRS 2.0.4 on a Fedora Core 2 server with perl-GD installed via rpm. However, when I go to the statistics page I get the following error: Can't locate object method png via package GD::Image at /opt/ otrs//Kernel/Modules/SystemStats.pm line 330. However rpm -qi

Re: [otrs] help (active directory authentication)

Mike Pietersen wrote: Thanks for the reply, that worked in getting the system back up and able to log in temporarily, However after I rebooted the box now I’m getting “Permission denied at /opt/otrs//Kernel/System/Log.pm line 79”I’m looking at the log file in /etc/httpd/logs/error_log and

Re: [otrs] Merge usage

Keith Turner wrote: I'm looking to merge 2 tickets - do I just enter the ticket number into the Merge to: text box? Yes. What happens then - I don't want to screw up customer data here. Customer data won't get screwed. One ticket will just be merged with the other. Nils.

Re: [otrs] Can't locate object method png via package GD::Image

I wrote: I'm running OTRS 2.0.4 on a Fedora Core 2 server with perl-GD installed via rpm. However, when I go to the statistics page I get the following error: Can't locate object method png via package GD::Image at / opt/otrs//Kernel/Modules/SystemStats.pm line 330. My package

Re: [otrs] OTRS install on CentOS

David Vanderpoort wrote: Anyone using OTRS on CentOS with cPanel / WHM? We are about to install OTRS on one of our production servers running CentOS with cPanel. Wondering if there is a RPM or if someone perhaps has a punchlist / check list of issues to check prior to install or during

Re: [otrs] Statistics / GD::Text and UTF-8

Björn Wiberg wrote: I would be grateful for any insights regarding this. Many thanks in advance! I am not an expert in this field, but maybe also Apache's AddDefaultCharset also has a say in this. What is that set to? Nils. ___ OTRS mailing

Re: [otrs] Reporting

Jason Loven wrote: I'm running OTRS 2.0.4 on a FreeBSD box. Things are working basically fine except I had thought there were supposed to be reports available. Am I just missing something? I don't see any options to generate reports of any sort. Or to graph statistics? I don't see any

Re: [otrs] Reporting

Jason Loven wrote: I must have a missing module then. Mine read (left to right) Logout, Queue View, Phone-Ticket, Email-Ticket, Search, Preferences, Customer, Bulk-Action I have in between Search and Preferences. Nils. ___ OTRS mailing

Re: [otrs] Using latest FC3 RPM on FC4 causes apache startup to fail

Stephen Ritter wrote: Heads up, there is a problem using the latest FC3 rpm on FC4 -- it seems the mod_perl rpm now only includes Apache2::Reload and the otrs.conf file demands Apache::Reload. It looks like the otrs code can handle either module, its just the apache configuration file that

Re: [otrs] altering a table

Thomas Wills: On 01/02/06, Koning, Rene [EMAIL PROTECTED] wrote: The syntax is 'ALTER TABLE customer_user ADD afdeling VARCHAR (200); ' - the problem is which tool or program do I use to add the column and where or how do I start it?? You need a MySQL client such as

Re: [otrs] httpd won't start afterOTRS install

Gordon O'Brien wrote: I have just attempted to install OTRS on a clean Fedora Core 4 machine running apache 2 and mysql. I am quite new to Linux so please bear with me! The install seemed to go fine. I checked that all of the perl modules were installed ok with otrs.checkModules and the

Re: [otrs] httpd won't start afterOTRS install

Gordon O'Brien wrote: Thanks Nils - that sorted it. I trawled through three months of the archives first but didn't find anything. What about these posts? Both no older than a couple of weeks: http://www.mail-archive.com/otrs%40otrs.org/msg09564.html (24 Jan 2006)

[otrs] Connection closed by remote server?

Hello, Today I upgraded PHP (4.4.1 - 4.4.2) and MySQL (3.23.x - 4.1.15) on my Fedora Core 2 server and restart both the MySQL and Apache webserver. All seems to work (I run several vhosts on this server) except that OTRS seems to have lost it. When I go to /otrs/index.pl the login screen

Re: [otrs] Connection closed by remote server?

Hello, I think it's database related somehow, but I still can't quite put my finger on it. Connecting with elinks (a text-mode webbrowser) to OTRS gives me a lot of Error reading from socket errors, but it also gave me this error after trying to log in (I put x's in for a hexidecimal

Re: [otrs] Connection closed by remote server?

Hello all, I thought there might be something wrong with my modules, but /opt/ otrs/bin/otrs.checkModules gives me ok for every single module. What can I do to troubleshoot these 'Connection closed by remote server' errors? Nils. I wrote: I think it's database related somehow, but I

Re: [otrs] Connection closed by remote server?

Hi again, I'm seeing the same problem on another server (FC3 instead of FC2). I used the rpm on both servers to install OTRS. Could it be that OTRS somehow thinks I'm still running MySQL 3.23.x and therefor does not communicate correctly with the database or something? I'd really like

[otrs] Ticketnumber reset after migration

Hello, I moved my OTRS 2.0.4 install from a Fedora Core 2 to a CentOS 4.2 box yesterday. Installed a fresh 2.0.4 on the new server, stopped the otrs service on the old one, dumped the db and recreated it on the new server. I also copied Kernel/Config.pm over and started the otrs service

Re: [otrs] otrs at http://somesite/ (not http://somesite/otrs)

Mike Conigliaro wrote: can someone who has this working please post their /etc/apache2/conf.d/otrs.conf? i've been able to get the scripts to execute fine by adding the line: ScriptAlias / /opt/otrs/bin/cgi-bin/ but once i do this, all the images stop working, because the next line stops

Re: [otrs] System / SysConfig error message

Oliver Buckie wrote: I have installed OTRS 2.0.4 on Debian. I can login as [EMAIL PROTECTED] OK and go to the Admin menu. However, as soon as I try to go to the System, SysConfig page, I get the following error: cut Software Error Can't locate

Re: AW: [otrs] System / SysConfig error message

Oliver Buckie wrote: I ran $OTRS_Home/bin/otrs.checkModules and XML::Parser was not installed - everything else fine. So I installed libxml-parser- perl 2.34-4, re-ran otrs.checkModules and all OK. That should help, yes. I get one step further now in System, SysConfig page.. However, as

Re: [otrs] Don't seem to have an otrs user

Mito Mito wrote: In /etec/passwd change the bash for the otrs user from /bin/false to /bin/bash Or use the chsh (change shell) command which accomplishes the same: chsh -s /bin/bash otrs Nils Breunese. ___ OTRS mailing list: otrs - Webpage:

Re: [otrs] Permission errors

Danie Theron wrote: I tried to access the Package Manager , gave me an error about permissions so I ran : ./SetPermissions.sh /usr/share/otrs otrs www-data Now I can't access ANYTHING , no Queues nothing. Please help! The error message I'm getting is : Error: Can't create

Re: [otrs] Setting up mail fetchmail

Jones OBrian wrote: I have otrs running on a windows server. I've read the otrs admin book and from that I just need to go to the C:\OTRS\otrs and edit the fetchmailrc.dist to use my mail server and login credentials. This is what confuses me from the instructions. You can use

Re: [otrs] Feature-Requests for OTRS goes ITIL

Alexander Scholler wrote: I think that the current OTRS-implementation lacks the distinction of incoming requests. Is it a * incident * service-request, especially - change request - request for information or education (* problem) (We currently bypass this missing feature by using

Re: [otrs] Feature-Requests for OTRS goes ITIL

Alexander Scholler wrote- Alexander Scholler wrote: I think that the current OTRS-implementation lacks the distinction of incoming requests. Is it a * incident * service-request, especially - change request - request for information or education (* problem) (We currently bypass this

Re: [otrs] Feature-Requests for OTRS goes ITIL

BALAN, Daniel wrote: Let's take your scenario and say we have the following queues: A, B and C corresponding to three levels of response time 8h, 12h and 24h. I don't think I would create queues based on levels of response time. But then I again I don't use OTRS to differentiate between

Re: [otrs] Problem storing UTF greek chars in mysql using otrs 2.0.4

Maistros Stelios wrote: So far, so good. I can display and search greek text in tickets from the web interface without problems. This is my problem: I *cannot see* the greek chars that are stored in the database from the mysql command line. When I do something like select from article I

Re: [otrs] Can't load Net::DNS, no mx lookups possible

Enda Nagle wrote: I have just recently been introduced to OTRS and have just installed it on an in-house server for managing incoming mails. I didn't install the DNS server on the server, and am now getting this error in the system log Can't load Net::DNS, no mx lookups possible. The

Re: [otrs] RE: Problem storing UTF greek chars in mysql using otrs 2.0.4

Maistros Stelios wrote: I just set it up and the result is the same. So far, I have tried putty, secure shell and the system console with the same results. It makes me think that the problem is on the mysql side or possibly in the way otrs stores data, but do not know where else to look. I

Re: [otrs] Create a ticket by Fowarding an email

Ralph Mason wrote: We have recently set up otrs and would like to be able to forward an incoming email to create a ticked for the original sender of the email. Example, customer sends an email to 'Jim' - Jim decides that this is a support request and forward the email to a given address.

Re: [otrs] Having a problem, please help...

Matthew David Evens wrote: My name is David Evens and I wanted to use the ticketing program. It seemed to install fine; However, after I tried to close a ticket, I get the following error: No SASL mechanism found at /opt/otrs/Kernel/cpan-lib/Authen/SASL.pm line 62 Is there anything

Re: [otrs] Having a problem, please help...

Matthew David Evens wrote: I'm using Fedora 4. Thank you for any help. I believe there are some issues with running OTRS on FC4. The rpm is for FC1-FC3. I believe you need to change at least otrs.conf (search the mailinglist archives) and possibly your SELinux settings. Still I don't

Re: [otrs] How to change autoresponse

Cody Grosskopf wrote: Thats what i got around to thinking though i cannot get sysconfig to work correctly. I think it could be a permission issue i get this error when i try to use sysconfig Traceback: ERROR: OTRS-CGI-10 Perl: 5.8.6 OS: linux Time: Wed Mar 22 09:12:23 2006 Message:

Re: [otrs] v2.0.4 SRPM build failure on RHEL4

Graham Leggett wrote: I have been trying to build v2.0.4's SRPM on a Redhat Enterprise machine, but the RPM build process bombs out as follows: /var/tmp/otrs-2.0.4-build/opt/otrs/bin/SetPermissions.sh: /bin/sh: bad interpreter: Permission denied Turns out /var/tmp was symlinked to /tmp,

Re: [otrs] v2.0.4 SRPM build failure on RHEL4

Graham Leggett wrote: On Fri, March 24, 2006 1:02 pm, Nils Breunese (Lemonbit Internet) said: I just used the rpm on the OTRS site for FC1-FC3. Works just fine on CentOS 4. Guess it would work on RHEL 4 too then. Did you build the RPM or just use the binary? My target machine is x86_64

Re: [otrs] FQDN

Tom French wrote: I want to change the file (code) that sends the email, so I can put The required IP or UNC name. We do not have this hosted on our website, it is Behind our firewall and will not be on a public IP. So if I could find the code section that sends the email to a customer

Re: [otrs] Sending out mail in OTRS

Nic Mertens wrote: I was wondering if the OTRS software allows agent to send out mails to customers on their own initiative and if these mails contain automatically a ticketnumber? I walked through the manuals but didn't find any info on this. I'm looking for a trouble ticket system, not

Re: [otrs] I'm convinced...

Nic Mertens wrote: But how do I start to setup this program on my web hosting? I read the manual but it seems to be very complicated. Is there someone who has any experience to install the program on a linux hosting and wants to give me a step by step info? Are you the system

Re: [otrs] I'm convinced...

Nic Mertens wrote: Nils Breunese (Lemonbit Internet) schreef: Nic Mertens wrote: But how do I start to setup this program on my web hosting? I read the manual but it seems to be very complicated. Is there someone who has any experience to install the program on a linux hosting and wants

Re: [otrs] Diff Between Notifications and Auto Responses

Richard Hinkamp wrote: Notifications are sent to agents (people using OTRS). Auto responses are sent to customers (people sending mail to the OTRS system). Yes. Notifications are messages like There is a new ticket in the Finance queue and auto responses are automatically sent messages to

Re: [otrs] pop3, LDAP and the from field

Mike McGrath wrote: When users send mail to the OTRS system, Everything gets created fine except OTRS doesn't know who the customer is. Is there a way to map this? Also after a ticket has been created and I change the customer ID on the ticket, the from field in the ticket doesn't seem

Re: [otrs] pop3, LDAP and the from field

Mike McGrath wrote: In my case all my customers are stored in an LDAP server, is it possible the from email address isn't matching up with whats in LDAP? For example in LDAP: [EMAIL PROTECTED] And their email client is sending with a From of My User [EMAIL PROTECTED]? I think I once

Re: [otrs] Feature request: call topic

Corne Beerse wrote: Christian Schoepplein wrote: There is however 1 item I cannot find in OTRS: Every ticket should have a 'topic' with it: A subject like item that is selected from a pre-created list of topics. In the end, the usage is to create statistics over these topics, just like

Re: [otrs] second OTRS database

Koning, Rene wrote: We are running OTRS on windows 2003 server (since march this year) and are using the system to manage ideas people are sending in. Now, we want to make a second OTRS installation and use this installation for our new helpdesk. Can I do a second installation or is

Re: [otrs] how to uninstall otrs?

David Ang wrote: i am trying to upgrade my plesk on my server and get this error in the end: Check for components installation status Reading system installed packages...done. Download file plesk-8.0.0-fc2-i386.hdr.gz: 48%..100% done Download file plesk-8.0.0-fc2-i386.hdr.gz: 26%..100% done

Re: [otrs] how to uninstall otrs?

Igor Macedo wrote: Probably your OTRS is installed by rpm. If is this correct, run this command by root: # rpm -ev otrs-2.0.4-01 This will only remove the OTRS software. The database will still be there... Nils Breunese. ___ OTRS mailing list:

Re: [otrs] how to uninstall otrs?

David Ang wrote: Thanks for trying to help me out, im sure just deleting the /opt/ otrs folder will not solve my problem,how do i make the system believe that otrs-2.0.x. is not already installd when i try to upgrade my plesk? You could uninstall it (rpm -e otrs) and then upgrade

Re: [otrs] how to uninstall otrs?

David Ang wrote: like i said, i didn't install otrs thru rpm, but instead using source, configured, compiled, and make. Hm, then I think it is very strange that the Plesk installer is complaining about OTRS being installed. It could be checking for /opt/ otrs, but I'd think the installer

Re: [otrs] Multiple OTRS installations, same machine

Op 21-apr-2006, om 20:37 heeft Matt Linton het volgende geschreven: I'd like to allow multiple software groups within our single organization to handle their own issue reporting via OTRS. Since I don't want to manage multiple servers, and want them each to have full administrative control

Re: [otrs] PostMasterPOP3.pl UTF-8 problem

Brendan Humphreys wrote: We've upgraded from OTRS 1.3.x and now PostMasterPOP3.pl is occasionally falling over with this error: Wide character in syswrite at /usr/lib/perl5/5.8.8/Net/Cmd.pm line 436 [...] Config.pm has: $Self-{'DefaultCharset'} = 'utf-8'; googling for this error message I

Re: [otrs] trouble installing

Brett Gruchow wrote: After not getting it to run on core 4 due to what I thought was an apache issue, I was asked to get it running on IIS windows to see if it made any difference. Maybe the issue described in http://lists.otrs.org/pipermail/otrs/ 2006-January/010033.html ? Nils

Re: [otrs] Deleting new tickets

Tom French wrote: Can you explain what is the Generic Agent, or how one gets to it via the GUI. i.e. what is the url looklike. I have been trying to see ALL the open tickets that our agents have, and this might be the trick. Please take a look at the documentation first:

Re: [otrs] Deleting new tickets

Tom French wrote: Thanks for the link, my questions is still not answered, and I may not be presenting it correctly. What agent has FULL access to see ALL the tickets that any user has in their queue.? Or, is there a agent I can create and give them the right to see all tickets of

Re: [otrs] Viewing ALL tickets

Tom French wrote: I have read the doc.s , unfortunately, it does not help me see the tickets. I am a user and added myself to the admin group. When I log in, I only see the tickets assigned to myself. i.e. My Own Queue Can you give me a procedure (short) to make sure it is correct. When

Re: [otrs] Re: How to set debug??

Alexander Scholler wrote: You have to know to right place for your Config.pm that is in use. I did the manual source-installation, created a user OTRS with ~=/ opt/otrs, all OTRS-stuff is installed within the home directory, so I use /opt/otrs/Kernel/Config.pm. I don't know the

Re: [otrs] Need help to install OTRS i am using cPanel

Le Minh Ngoc wrote: I just look around for a helpdesk system and found OTRS have alot of features. But unlucky, i can not install it on my site yet. Could anyone help me to install OTRS using cPanel ? If it possible please teach me step by step. Do you have root on the server or just a

Re: [otrs] Need help to install OTRS i am using cPanel

Le Minh Ngoc wrote: I just on cPanel hosting only. This will be hard. The documentation assumes you have root access to the server you're installing OTRS on. There was someone on this list who mentioned he got it working on a shared hosting account some time ago, but not without some

Re: [otrs] Retrieving intact initial message

Paul Dale wrote: That said, I want to retrieve emails that are in the TTS intact with headers. Optimally the exact message that was fed into the system. Is that accessible? What I'm doing now is using the Kernel::System::Ticket Object, but as far as I can see that doesn't have the

Re: [otrs] Email character set

Jason Loven wrote: What was the option that changed the character set? I’m getting emails with funny character codes in them. Set $Self-{'DefaultCharset'} in Kernel/Config.pm. Nils Breunese. ___ OTRS mailing list: otrs - Webpage: http://otrs.org/

Re: [otrs] AdminSysconfig error

Steve Hill wrote: When I click on the SysConfig link on the admin menu, I get: Software error: Can't locate object method new via package XML::Parser::Lite at ../..//Kernel/System/XML.pm line 781. Anyone care to hazard a guess how to fix this?? My guess is that you didn't install all

Re: [otrs] Email Customer

Olivier BATARD wrote: Could you tell me how I Can use the same email address for several customer ? I think that would involve some serious hacking. Why would you be able to do that? Nils. ___ OTRS mailing list: otrs - Webpage: http://otrs.org/

Re: [otrs] Email Customer

Olivier BATARD wrote: We want to centralize customers mail addresses in one mail address, because users (150) don't have mailbox and no mailing system. Do you have another solution ? Kernel/Config/Defaults.pm has $Self-{CheckEmailAddresses} = 1; I'd put the following in your

Re: [otrs] ticket time units

Alan McKeown wrote: Have started using OTRS in a limited sort of way as I am still truggling with some details on set-up. In the create ticket screen at the bottom there is a time units section. What does this mean? is it hours spent? It is whatever unit you decide to use in your

Re: [otrs] how to get web requests?

Alexander Kardailsky wrote: Let's try one more time. ;) Is it possible to configure otrs that I will receive to my email address all requests that customers send through web form? You could set up a notification for new tickets? Nils. ___

Re: [otrs] funny charectors

Mamakwa M. Sefiri wrote: I am getting funny characters on the emails send to the system. I have put in $self -{‘DefaultChatset’}; in Config.pm, I thought the problem will be solved. It is DefaultCharset and you have to give the variable a value. I have this set:

Re: [otrs] otrs Error

Brian Ronk wrote: After a while away, I finally got back to working on getting OTRS up and running. Which I do, for the most part. But, I am getting an error right now for 2 things: SysConfig, and Package Manager when I click on them in the Admin area. I have it running on Ubuntu 6.06

Re: [otrs] Queue ID in ticket number or hook?

Richard Hinkamp wrote: A customer of us does support for multiple customers of his. Every customer has his own queue with all the settings and e-mail addresses etc. He wants the ticket number or hook to contain a part of the queue name. So when someone calls and says I have ticket nr

Re: [otrs] Problem downloading incomming mails

Manish Sharma wrote: I find my OTRS is not accepting incoming mails by itself. I have download all my incoming mails manually using “postmasterpop3.pl -f -d 2” And each time I run this module I get this error message Can't open file: 'process_id.MYI'. (errno: 145), SQL: 'SELECT

Re: [otrs] Backup

Mamakwa M. Sefiri wrote: I am want to do backups the system everyday I read the manual on how to back and when I run this command line ./backup.pl -d /backup/ I get an error directory:/backup Did you create /backup? I guess not. Nils Breunese.

Re: [otrs] Backup

Op 18-mei-2006, om 14:42 heeft Mamakwa M. Sefiri het volgende geschreven: I have create a folder /backup under opt/otrs/sripts and it still gives me the error. /backup is a folder under /, not under /opt/otrs/scripts, so what you're trying won't work. Where to you want to backup to? To

Re: [otrs] Bug in Today display in Calendar??

Steve Hill wrote: I have found that if I select Today within Calendar, it repaints the screen with the most recently shown screen, rather than a day display. This may be a thinko, since Today means (to me) show me the calendar for today (only). I went into 3-month mode and moved ahead

Re: [otrs] Installation Questions

Hershel Robinson wrote: I am attempting to install OTRS on a Linux VPS (virtual private server). I have SSH access to the server. I downloaded otrs-2.0.4-01.i386.rpm and installed it and it worked. Well, it claimed to have worked. Unfortunately the URL that it provided me to continue the

Re: [otrs] Installation Questions

Hershel Robinson wrote: #cat /etc/*-release Fedora Core release 2 (Tettnang) Fedora Core release 2 (Tettnang) Looks like Fedora Core 2 to me. :o) Also, which rpm did you pick? If you don't even know what OS you're running you might have picked the wrong one. I wrote in my last post:

Re: [otrs] Installation Questions

Hershel Robinson wrote: Not exactly. If you take a look at http://otrs.org/download/ you'll see that there are seven download links that serve rpms. Which one did you pick? I hope you picked the one for Fedora Core 1,2,3 (or RH8, as it's the same rpm actually). I used FTP to get the file

Re: [otrs] Installation Questions

Hershel Robinson wrote: [EMAIL PROTECTED] [/]# rm otrs-2.0.4-01.i386.rpm rm: remove regular file `otrs-2.0.4-01.i386.rpm'? y [EMAIL PROTECTED] [/]# rpm -e otrs error: package otrs is not installed [EMAIL PROTECTED] [/]# rm -rf /opt/otrs [EMAIL PROTECTED] [/]# wget

Re: [otrs] Permissions

Cody Grosskopf wrote: Hi, I am running SuSE 9.3 with otrs 2.0.4..i am having problems with permissions. The only way i can get the web part to work is to make the user wwwrun and so since it the user is wwwrun i cannot run the cron jobs and so the email part does not work. Any ideas on

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