[rt-users] Broke RT somehow...Help please

I try to access the login page the browser (Safari 4) just downloads a blank file to my computer. I am lost, any help appreciated... Greg Evans ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http

Re: [rt-users] Broke RT somehow...Help please

Jesse, You are a lifesaver :) Greg Evans On Jul 27, 2009, at 1:38 PM, Jesse Vincent wrote: http://www.gossamer-threads.com/lists/rt/users/41009?search_string=weaken On Mon 27.Jul'09 at 12:31:24 -0700, Greg Evans wrote: Good afternoon. I updated some things in CentOS and now my RT

Re: [rt-users] Broke RT somehow...Help please

the list and upgrading/updating everything I could find that might be related. Heh. Next time (Hopefully there will not be one) I will try to have more patience and actually do some documenting. Greg Evans On Jul 27, 2009, at 1:47 PM, ravi wrote: On Jul 27, 2009, at 3:31 PM, Greg Evans

[rt-users] Mail and incoming ticket issue

it seems that it is unable to connect to that public interface other than changing the firewall? Greg Evans gev...@hcc.net Hood Canal Communications (360) 898-2481 x212 ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community

Re: [rt-users] Simple Search functionality

in RT_SiteConfig.pm Greg Evans gev...@hcc.net Hood Canal Communications (360) 898-2481 x212 On May 26, 2009, at 7:41 AM, Jeff Lucas wrote: Hello folks. I searched thru RT_Config.pm and the RT Wiki but could not find the answer… it appears that the Simple Search tool in RT only reports

[rt-users] Set Time Worked via email?

it multiple ways, but unsuccessfully. I need to be able to have the exact time as well, Hours:Minutes:Seconds. Is this possible to do, and if so would someone be willing to explain to me how to do it :) Thanks in Advance for any help, Greg Evans gev...@hcc.net Hood Canal Communications

Re: [rt-users] RSS and iCalendar Feeds? Bug?

/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com Greg Evans gev...@hcc.net Hood Canal Communications (360) 898

[rt-users] Extract Custom field and merge if Custom Field matches?

because I don't really know what I am doing here, but figured I should ask :-) so that I can hopefully make it work as intended :-) Any insight would be appreciated Greg Evans Hood Canal Communications (360) 898-2481 ext.212 ___ http

[rt-users] email ticket updates...

any ticket they choose, but we are trying to avoid the techs having to do double entry. Any insight is appreciated. Greg Evans Hood Canal Communications (360) 898-2481 ext.212 ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

[rt-users] FW: Quick Search in 3.8.1 doesn't include Resolved Status

I think this is probably what you are looking for. It was mailed to the list around the 5th of Sept Greg Evans Hood Canal Communications (360) 898-2481 ext.212 -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Espen Wiborg Sent: Friday, September 05, 2008

Re: [rt-users] Quick Search in 3.8.1 doesn't include Resolved Status

will see if I cannot figure out how to do this, but it may be beyond what I know how to do at this point in my perl knowledge, either that or it might be some ugly hack that is by no means good code ;) LOL Greg Evans Hood Canal Communications (360) 898-2481 ext.212 -Original Message- From

Re: [rt-users] Quick Search in 3.8.1 doesn't include Resolved Status

Excellent Patch. Works like a charm :) For anyone that doesn't know how to run the patch Put the file in your rt3 directory (/opt/rt3 in my case) 'patch -p0 rt-extrastatesinsimplesearch.patch' Greg Evans Hood Canal Communications (360) 898-2481 ext.212 -Original Message- From: [EMAIL

Re: [rt-users] Quick Search in 3.8.1 doesn't include Resolved Status

different emails that they give us Greg Evans Hood Canal Communications (360) 898-2481 ext.212 -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Helmuth Ramirez Sent: Thursday, September 04, 2008 3:03 PM To: Jesse Vincent Cc: rt-users

Re: [rt-users] Is there a statistic that lists tickets per requestor?

If you find something like this I would also be interested in it. It would make things very interesting for my reporting and finding serial supportees Greg Evans Hood Canal Communications (360) 898-2481 ext.212 -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED

[rt-users] Extract Custom Fields Question...

be greatly appreciated. It was also suggested that I might want to go to the training coming up in Oct. which I really want to go to, but am at this point not sure I will be able to do so :/ Regards, Greg Evans Hood Canal Communications (360) 898-2481 ext.212

Re: [rt-users] CommandByMail not working in RT 3.8

properly again. Hope that Helps :) Greg Evans Hood Canal Communications (360) 898-2481 ext.212 From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Leo Gorauskas Sent: Wednesday, August 06, 2008 12:43 PM To: rt-users@lists.bestpractical.com

Re: [rt-users] 2 questions about RT 3.8

Jesse wrote: Subject: Re: [rt-users] 2 questions about RT 3.8 On Jul 19, 2008, at 4:37 PM, [EMAIL PROTECTED] wrote: 1) Is email completion supposed to work out of the box? Are you talking about when adding people via the 'People' section of the ticket? If so, I've noticed that I used to be

[rt-users] 2 questions about RT 3.8

the requestors field and the subject line, but now only searches the subject line? Any insight would be appreciated. Greg Evans Hood Canal Communications (360) 898-2481 ext.212 ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

[rt-users] Question about email tickets and custom fields

the ticket and input that manually. Is there a way to automate this via scrips or via ??? Regards, Greg Evans Hood Canal Communications (360) 898-2481 ext.212 ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http

[rt-users] Need to make a report and not sure how to do it

? Greg Evans Hood Canal Communications (360) 898-2481 ext.212 ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT

Re: [rt-users] Need to make a report and not sure how to do it

Thanks, I will try to look into that. Looks like it may be difficult :) Greg Evans Hood Canal Communications (360) 898-2481 ext.212 -Original Message- From: Jason Fenner [mailto:[EMAIL PROTECTED] Sent: Monday, June 16, 2008 1:07 PM To: Greg Evans Cc: rt-users@lists.bestpractical.com

Re: [rt-users] Stalled Tickets I Own

Make a saved search and then add it to the appropriate RT At a Glance pages or globally to the At a Glance page. That is what I did for tickets from a specific user that I monitor :) Greg Evans Hood Canal Communications (360) 898-2481 ext.212 -Original Message- From: [EMAIL PROTECTED

[rt-users] Timer for TimeWorked

help appreciated Regards, Greg Evans Hood Canal Communications (360) 898-2481 ext.212 ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover

Re: [rt-users] Timer for TimeWorked

inside the input tag Greg Evans Hood Canal Communications (360) 898-2481 ext.212 _ From: Aaron Sallade [mailto:[EMAIL PROTECTED] Sent: Monday, April 21, 2008 3:24 PM To: Greg Evans; RT Users Subject: RE: [rt-users] Timer for TimeWorked Also, The function display is self

[rt-users] Text link to create new ticket depended On by current ticket?

in the field that needs replacing and when I know that the equipment is at a customers place I would like to click on a link and have the ticket created for my customer service team to deal with Greg Evans Hood Canal Communications (360) 898-2481 ext.212

Re: [rt-users] Need RT to fetchmail...

5 Regards, Greg Evans Hood Canal Communications (360) 898-2481 ext.212 On Apr 7, 2008, at 5:54 AM, Nelson Pereira wrote: Oups… I was piping it.. so the command looks like this to retrieve messages from the pop3 mailbox : /usr/bin/fetchmail -f /opt/rt3/.fetchmailrc -a -m /etc/smrsh/rt

[rt-users] Questions about User accounts.

that makes it possible in searching the wiki or google that would apply to my situation. I found something that is LDAP based that might work, but we use NIS here at present and we are not integrating that with RT. We will wait until the new LDAP system is ready to do that. Greg Evans Hood Canal

[rt-users] A second quick question or 2 about upgrading....

, blah blah blah) it is of course located in /opt/rt3/share/html/NoAuth/css/ThemeName. Will it remain or will it get deleted? Thanks, Greg Evans Hood Canal Communications (360) 898-2481 ext.212 ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt

[rt-users] Ack! Broke RT!

Um, just did the upgrade to 3.6.6 and it seems that I have broken the GUI. Any ideas on how to fix it? Probably a permissions issue somewhere? Greg Evans Hood Canal Communications (360) 898-2481 ext.212 ___ http://lists.bestpractical.com/cgi-bin

Re: [rt-users] Ack! Broke RT!

OK apparently I am dumb and missed the rt-test-dependencies step (I must have missed it in either the README or the UPGRADING doc?, but I swear I don't see it when I re-read it) Once I did that and installed CSS:Squish all is well, sorry. Greg Evans Hood Canal Communications (360) 898-2481 ext

Re: [rt-users] A brief preview of what RT 3.8 is going to look like

Very very nice. I like it Greg Evans Hood Canal Communications (360) 898-2481 ext.212 -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Jesse Vincent Sent: Tuesday, March 25, 2008 4:32 PM To: RT Users Subject: [rt-users] A brief preview of what RT 3.8

[rt-users] Search question

by the given user. I am admittedly lost and it doesn't look easy to me, then again I am not a mysql guru either :-) Any help appreciated Greg Evans Hood Canal Communications (360) 898-2481 ext.212 ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo

[rt-users] Quick question about upgrading....

Was just thinking about upgrading from 3.6.5-3.6.6 Was just wondering what happens to the changes I have made to files for rt? For instance, I have made changes to: /opt/rt3/share/html/Ticket/Elements/ShowPeople Will I need to re-implement those changes or ?? Thanks in advance Greg Evans

[rt-users] Question about Command By Mail - Something is not right :/

perplexed and any help would be appreciated. Regards, Greg Evans Hood Canal Communications (360) 898-2481 ext.212 ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support

Re: [rt-users] Question about Command By Mail - Something is not right :/

/autohandler:251) The status on this ticket was open (sans quotes) and I copied and pasted what showed up incorrectly from when they tried to submit it and emailed it into the system from Apple's Mail.app and from Microsoft Outlook 2003 and it worked properly both times. Regards, Greg Evans

[rt-users] Anyone familiar with RTx::Calendar??

:  $m-comp( '/Elements/ShowSearch', SavedSearch = $entry-{name}, Override = { Rows = $Rows } ); Greg Evans Hood Canal Communications (360) 898-2481 ext.212 ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http

[rt-users] Custom Display of item in ticket for certain group??

begin on this. Maybe a scrip that if the user is in Group B then change the password to 's? Not sure, so I thought I would ask. Greg Evans Hood Canal Communications (360) 898-2481 ext.212 ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo

[rt-users] could not find component for path 'MyCalendar'???

=SCALAR(0xb08e3e0)') called at -e line 0 Greg Evans Hood Canal Communications (360) 898-2481 ext.212 ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL

[rt-users] Question about creating a report

that I am with all of this, I am not sure whether I can do this directly in the RT interface somehow or if I will need to do it from the cli for RT? Here's to hoping someone can point me in the right direction, Greg Evans Hood Canal Communications (360) 898-2481 ext.212

Re: [rt-users] history of tickets?

Any ideas on how to make this behave the way that I would like it to? Even pointing me to a path/to/filename maybe? Greg Evans Hood Canal Communications (360) 898-2481 ext.212 -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Greg Evans Sent: Tuesday

Re: [rt-users] history of tickets?

Thanks Guys. Got the change made and now it is working the way I need it to :) You guys are awespme! Greg Evans Hood Canal Communications (360) 898-2481 ext.212 -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Kevin Falcone Sent: Wednesday, March 05

[rt-users] history of tickets?

to each ticket. Greg Evans Hood Canal Communications (360) 898-2481 ext.212 ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden

Re: [rt-users] history of tickets?

Greg Evans Hood Canal Communications (360) 898-2481 ext.212 -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Ruslan Zakirov Sent: Tuesday, March 04, 2008 12:32 PM To: Greg Evans Cc: RT Users Subject: Re: [rt-users] history of tickets? If requestor

Re: [rt-users] history of tickets?

Doesn't show resolved (at least) in 3.6.5, haven't tried rejected, deleted, et al. Greg Evans Hood Canal Communications (360) 898-2481 ext.212 -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Gene LeDuc Sent: Tuesday, March 04, 2008 12:40 PM To: Ruslan

[rt-users] Question Regarding Command By mail Extension

Hello, I would like to send a ticket in via email and have all of the following actually add itself to the database: Status: this works already Owner: this works already Queue: this works already RealName: Greg Evans Name: Greg Evans Requestor: this works already HomePhone: 360-462-4734 Password

Re: [rt-users] Question about users and their associated tickets...

that is not a huge deal) C) Phone Number(s) D) A selection of User Custom Fields Is this possible? Even If I had to create the ticket without any information in the comments and then comment on it afterwards, I think that would be OK too Greg Evans -Original Message- From: [EMAIL

Re: [rt-users] Question about users and their associated tickets...

Hey Craig, Thanks for the ShowPeople file, that works perfectly and with some small tweaks as you suggested it will definitely make things easier when we are doing tickets. Regards, Greg Evans Internet Support Hood Canal Communications (360) 898-2481 ext.212 -Original Message- From

Re: [rt-users] Ideas on best way to do this?

-Original Message- From: Mike Peachey [mailto:[EMAIL PROTECTED] Sent: Thursday, February 07, 2008 7:09 AM To: Greg Evans; RT Users Subject: Re: [rt-users] Ideas on best way to do this? Greg Evans wrote: Hey Mike, Thanks for the reply. I am attaching a screenshot of what

[rt-users] (no subject)

- From: Mike Peachey [mailto:[EMAIL PROTECTED] Sent: Thursday, February 07, 2008 7:09 AM To: Greg Evans; RT Users Subject: Re: [rt-users] Ideas on best way to do this? Greg Evans wrote: Hey Mike, Thanks for the reply. I am attaching a screenshot of what I created for my tickets

Re: [rt-users] Import Users from NIS or radius??

LOL!! Thanks Mike, you're the best. Massive help, and much appreciated :) Greg Evans Internet Support Hood Canal Communications (360) 898-2481 ext.212 -Original Message- From: Mike Peachey [mailto:[EMAIL PROTECTED] Sent: Friday, February 22, 2008 8:39 AM To: Greg Evans Cc: RT Users

[rt-users] Import Users from NIS or radius??

if this is possible and maybe an example if someone knows how to do it :) Regards, Greg -Original Message- From: Mike Peachey [mailto:[EMAIL PROTECTED] Sent: Thursday, February 07, 2008 7:09 AM To: Greg Evans; RT Users Subject: Re: [rt-users] Ideas on best way to do this? Greg Evans

Re: [rt-users] RT Reporting - We need your wishlists

I like that one a lot. That would be great report for me to use here at work. Greg Evans _ From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Traiano Welcome Sent: Thursday, February 14, 2008 7:10 AM To: Jesse Vincent Cc: Users rt-Users Subject: Re: [rt-users] RT

Re: [rt-users] Scrip question...Getting there slowly...Time Worked

it, or is there no way to accomplish this? Regards, Greg Evans On Feb 8, 2008, at 6:37 PM, Ruslan Zakirov wrote: On Feb 9, 2008 3:20 AM, Greg Evans [EMAIL PROTECTED] wrote: Well, at least I know I am doing it wrong! LOL :) Better to know now and learn then to regret it later. Here is everything about how

Re: [rt-users] Hours Worked

work, so I changed the $self-TicketObj-SetTimeWorked to $self-TicketObj-setContent, but I also had nothing returned that I could see. Not really sure where to go from there, hoping that someone has some insight for me (or even a small clue) Greg Evans -Original Message- From: [EMAIL

[rt-users] Scrip question...Getting there slowly...Time Worked

, the returned result of the if test that I start with was ticket which seems strange to me, but what do I know. Maybe someone could explain that to me as well? Greg Evans Internet Support Hood Canal Communications (360) 898-2481 ext.212 ___ http

Re: [rt-users] Scrip question...Getting there slowly...Time Worked

httpd. This has got to be something simple that I am missing. At least I think so... Ideas? Thanks, Greg Evans From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Greg Evans Sent: Friday, February 08, 2008 2:09 PM To: rt

[rt-users] Ideas on best way to do this?

to do this. Am I correct, or am I barking up the wrong tree? Thanks In Advance Greg Evans ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED

Re: [rt-users] Ideas on best way to do this?

support account. Maybe it would be better for me to just turn off the function of emailing on reply (I think that is it) and put the customers email address in the requestors field and then do as you suggest? Greg Evans -Original Message- From: Mike Peachey [mailto:[EMAIL PROTECTED

[rt-users] Question Regarding Child tickets

at the bottom it says that it doesn't work, so I am confused as to how to implement this. If anyone could shed some light on it for me, that would be fantastic. Thanks in Advance Greg Evans ___ http://lists.bestpractical.com/cgi-bin/mailman

[rt-users] RT/RTFM Question regarding images

like I would want it to. When I add it to RT however, each image that I would like to be displayed with the instructions only shows up as [image] Is there a way to make it so that the images I used in RTFM via the standard HTML show up when I add that article to a ticket? Thanks. Greg Evans

UPDATED: RE: [rt-users] RTFM Install Problem - not sure what to do

-protector --param=ssp-buffer-size=4 -m32 -march=i386 -mtune=generic -fasynchronous-unwind-tables -L/usr/local/lib' Time to display: 0.047204 | RT 3.6.5 Copyright 1996-2006 Best Practical Solutions, LLC. -Original Message- From: Greg Evans [mailto:[EMAIL PROTECTED] Sent: Tuesday, January 22

RE: [rt-users] RTFM Install Problem - not sure what to do - SOLVED

a non-yum install of perl would break it, but hey, it works now. Greg -Original Message- From: Greg Evans [mailto:[EMAIL PROTECTED] Sent: Tuesday, January 22, 2008 1:32 PM To: 'Greg Evans'; 'Emmanuel Lacour' Cc: rt-users@lists.bestpractical.com Subject: RE: [rt-users] RTFM Install

RE: [rt-users] RTFM Install Problem - not sure what to do

and pasted. -Original Message- From: Greg Evans [mailto:[EMAIL PROTECTED] Sent: Saturday, January 19, 2008 11:41 AM To: Emmanuel Lacour Cc: Greg Evans; rt-users@lists.bestpractical.com Subject: Re: [rt-users] RTFM Install Problem - not sure what to do Hi Emmanuel, Checked what you told me and t

Re: [rt-users] RTFM Install Problem - not sure what to do

not configured since I am a RT newbie. Any Ideas? I can send any config files that might be necessary as well, or look in any config files :) Regards, Greg Evans On Jan 19, 2008, at 12:21 AM, Emmanuel Lacour wrote: On Fri, Jan 18, 2008 at 12:36:31PM -0800, Greg Evans wrote: I had tried

Re: [rt-users] RTFM Install Problem - not sure what to do

Oops, That was $LocalPath = '/opt/rt3/local'; not 'LocalPath=...' I just missed the $ when I copied and pasted. Regards, Greg Evans Internet Support Hood Canal Communications (360) 898-2481 ext.212 On Jan 19, 2008, at 11:41 AM, Greg Evans wrote: Hi Emmanuel, Checked what you told me

[rt-users] RTFM Install Problem - not sure what to do

RT.pm: # locate RT.pm /opt/rt3/lib/RT.pm /opt/rt3/lib/RT.pm.in /root/Desktop/rt-3.6.5/lib/RT.pm /root/Desktop/rt-3.6.5/lib/RT.pm.in Regards, Greg Evans ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http

[rt-users] Re: RT w/ Command by email extension.

Nevermind, I figured it out. Cheers, Greg On Jul 13, 2007, at 1:41 PM, Greg Evans wrote: I am a newb to RT and feeling kinda stupid presently :) I have RT up and running just fine, and I just followed the directions for installing the Command by Mail extension, but I cannot seem