Under Links next to Graph when viewing a ticket.
On Fri, Aug 2, 2013 at 10:38 AM, window camera front...@me.com wrote:
May I ask where the GNATT extension is supposed to show up in the GUI?
--
Later,
Darin
On Fri, Aug 02, 2013 at 01:45:03PM +, window camera wrote:
So now that I added it via Edit, I'm getting internal error and it doesn't
show up.
You said you registered the component in HomepageComponents, did you
also enable it as a plugin?
The rt.log is empty. However, the
You said you registered the component in HomepageComponents, did you also enable it as a plugin?Yes, I did. Homepagecomponents setting is in RT_Config.pm:
Set(
$HomepageComponents,
[
qw(QuickCreate Quicksearch
MyAdminQueues MySupportQueues MyReminders RefreshHomepage Dashboards
SavedSearches
On Fri, Aug 02, 2013 at 03:33:48PM +, window camera wrote:
You said you registered the component in HomepageComponents, did you
also enable it as a plugin?
Yes, I did. Homepagecomponents setting is in RT_Config.pm:
This is wrong. Always make your changes in RT_SiteConfig.pm, never in
This is wrong. Always make your changes in RT_SiteConfig.pm, never in RT_Config.pm or they'll be lost when you upgrade.Yes, I know it's wrong to do it there. Had no choice though. There was absolutely no information or documenation on how to setup "HomepageCompoents" in RT_SiteConfig.pm. I
On Fri, Aug 02, 2013 at 05:03:32PM +, window camera wrote:
This is wrong. Always make your changes in RT_SiteConfig.pm, never in
RT_Config.pm or they'll be lost when you upgrade.
Yes, I know it's wrong to do it there. Had no choice though.
There was absolutely no information or
Yes, it was there! Thank you.I'm still a little shocked that these RT extensions don't come with completed install directions or little helpful things like, "where to find the darn thing"! Oh well, nothing is perfect I supposed. They make the extensions, it's up to use to figure out how to use
On Fri, Aug 02, 2013 at 05:22:38PM +, window camera wrote:
I'm still a little shocked that these RT extensions don't come with
completed install directions or little helpful things like, where
to find the darn thing! Oh well, nothing is perfect I supposed.
They make the extensions, it's
Kevin, Your help is much appreciated.I've done exactly what you've stated. I've also successfully installed over 10 other extensions. For some reason, this extension just doesn't want to work on my RT 4.13 version. I still get the error :Aug
2 13:48:18 rttrack RT: could not find component for path
On Fri, Aug 02, 2013 at 05:53:51PM +, window camera wrote:
I still get the error :
Aug 2 13:48:18 rttrack RT: could not find component for path
'SummaryByUser'#012#012Stack:#012 [/rtdata/share/html/Elements/MyRT:95]#012
[/rtdata/share/html/index.html:78]#012
You've not followed my instructions if you have that error.I wouldn't assume that. But thank you for taking the time to help.Best-RickSent from iCloudOn Aug 02, 2013, at 02:03 PM, Kevin Falcone falc...@bestpractical.com wrote:On Fri, Aug 02, 2013 at 05:53:51PM +, window camera wrote:I still
However, there seems to be no option on the RT GUI to run the GNATT
extension.
Just to be sure: did you clean the Mason cache and your browser's cache, too?
Hello.
My system, 4.0.10 with postgreSQL on Centos 6.4
Works for all exitents users, not for new ones.
Im trying to open a new ticket on RT, with a new user. The user is created
and his email adress is fine. The user is a privileged users, with rights
to create new tickets.
The tiket is not
Hello.
My system, 4.0.10 with postgreSQL on Centos 6.4
Im trying to open a new ticket on RT, with a new user. The user is created
and his email adress is fine. The user is a privileged users, with rights
to create new tickets.
The tiket is not created, and the admin of rt get and email, but
I am looking for a scrip to assign a ticket to a queue and change the owner of
the ticket to the owner of the queue.
This will be based on two criteria
One: Who is logged into the system
Two: How many open tickets are open in the owners queue.
Or just place the
On 07/22/2013 10:44 PM, Juanjo wrote:
Im trying to open a new ticket on RT, with a new user. The user is
created and his email adress is fine.
The logs say otherwise; RT is not finding this user's email in the database.
Try enabling debug logging. See if you can tell why the email isn't
When you say that port 80 doesn't work either - does the redirect
happen? In other words, does the address (in the browser) change to
https://...?
The general tactic is to get it working over http (port 80) first,
then add https.
Hello All!Was wondering if you have some expert experience setting up Apache2 (CentOS) with SSL to be usesd with Request Tracker 4.Been working on it a few days, but so far, no luck. I'm new to Apache.My RT installation is located here on the server CentOS 6.4: /MYRT/share/htmlWhen I try to go to
Postfix was definitely off, and nothing was injecting into the mailgateway,
but it seems that the errors needed a few hours - most of a 24 hour day in
fact - to go away. Unfortunately I wasn't paying too much attention, as I
assumed that something was stuck in an internal loop :(
I'm still
On 04/26/2013 10:28 PM, Jason Doller wrote:
I've fixed and checked all the potential problems listed, and the
support email address may have been the problem.
However, I've turned off postfix, and I'm still getting the errors
below. I realise I can probably clear a cache to stop this, but
Hi All
I'm getting this error:
Deep recursion on subroutine RT::I18N::SetMIMEEntityToEncoding at
/opt/rt4/sbin/../lib/RT/I18N.pm
in my logs, and I'm out of RAM. I'm also getting a lot of bounces:
Could not record email: Message Bounced
(/opt/rt4/share/html/REST/1.0/NoAuth/mail-gateway:75)
On 04/26/2013 10:01 AM, Jason Doller wrote:
I'm getting this error:
Deep recursion on subroutine RT::I18N::SetMIMEEntityToEncoding at
/opt/rt4/sbin/../lib/RT/I18N.pm
in my logs, and I'm out of RAM. I'm also getting a lot of bounces:
Could not record email: Message Bounced
Sorry for the oversight, RT_SiteConfig::
== Start ==
Set($rtname , IT Support);
Set($Organization , obscured.com);
Set($MinimumPasswordLength , 5);
Set($Timezone , 'Africa/Johannesburg');
Set($HomepageComponents, [qw(
There are a number of possibilities given the config snippet below.
Jason wrote:
Set($SendmailArguments , -oi -t -f support\@obscured.com);
Does supp...@obscured.com go into RT? -f sets the envelope-sender
address which is where bounces go. If it goes into RT, that's
potentially a mail
I've fixed and checked all the potential problems listed, and the support
email address may have been the problem.
However, I've turned off postfix, and I'm still getting the errors below.
I realise I can probably clear a cache to stop this, but with postfix
turned off, nothing is injecting new
Hello All!
Need your help, to make one change.
I have my RT working using this access http://IP/rt.
How can I change apahce settings so this works on http://IP.
I try a lot f settings, but witouht any sucess.
--
Cumprimentos/Mit freundlichen Gruss/Best Regards
Sergio Mesquita
Phone:
Show us your apache config for this site.
On Friday, April 5, 2013, Sergio Mesquita wrote:
Hello All!
Need your help, to make one change.
I have my RT working using this access http://IP/rt.
How can I change apahce settings so this works on http://IP.
I try a lot f settings, but witouht
Helo Paul!
Just upload the two files.
Httpd.conf and Rt.conf
Thanks for your help
2013/4/5 Paul Tomblin ptomb...@xcski.com
Show us your apache config for this site.
On Friday, April 5, 2013, Sergio Mesquita wrote:
Hello All!
Need your help, to make one change.
I have my RT working
In your rt.conf, change the Alias and ScriptAlias lines to
Alias /NoAuth/images /usr/local/rt/share/html/NoAuth/images/
ScriptAlias / /usr/local/rt/sbin/rt-server.fcgi/
I don't believe any other changes are required. Restart Apache.
On Fri, Apr 5, 2013 at 1:11 PM, Sergio
Hi Paul!
I make those changes, but without any sucess.
Stil have this message.
You're almost there!You haven't yet configured your webserver to run RT.
You appear to have installed RT's web interface correctly, but haven't yet
configured your web server to run the RT server which powers the web
Sorry, you also need to modify your RT_SiteConfig.pm:
Set($WebPath, );
On Fri, Apr 5, 2013 at 1:54 PM, Sergio Mesquita
sergio.mesqui...@gmail.comwrote:
Hi Paul!
I make those changes, but without any sucess.
Stil have this message.
You're almost there!You haven't yet configured your
On Fri, Mar 08, 2013 at 09:33:13PM +, Rafal Roginela wrote:
I have a 4.0.10 system installed with the latest (.13 I believe)
CommandByMail installed and
active. I can test it from my Outlook and it picks up the commands and
adjust the ticket when
I submit it. The problem is
Hi,
Yeah and there seems to be no way to make Sharpoint stop sending html... So I
need some help with the stripping of the tags somehow.
Thank you,
Rafal Roginela
Network Engineer
AmeriCash Loans, LLC
880 Lee Street, Suite 302
Des Plaines, IL 60016
Office (847) 827-9740 x109
Fax (847)
Hi,
I have a 4.0.10 system installed with the latest (.13 I believe) CommandByMail
installed and active. I can test it from my Outlook and it picks up the
commands and adjust the ticket when I submit it. The problem is that when I do
the same from a Sharepoint form it does not work even if I
I found this post in regards to RT3
I want to use it in RT 4.0.10 but just a bit afraid of breaking things. So
could someone verify what I am going to try is correct?
Original post:
One way to solve this is to create a dummy queue caled **SELECT QUEUE
(it will appear at the top of your
...@lists.bestpractical.com
[mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Raymond Corbett
Sent: Wednesday, March 06, 2013 9:48 AM
To: rt-users@lists.bestpractical.com
Subject: [rt-users] Help with Cod Addition
I found this post in regards to RT3
I want to use it in RT 4.0.10 but just a bit
On Wed, Mar 06, 2013 at 03:33:46PM +, Raymond Corbett wrote:
Looks like no code edit or addition is necessary in RT 4.0.10
Just created the **Select Queue queue, gave users rights and works like
a charm.
If the New Ticket In button now without selecting the proper queue at
Of Kevin Falcone
Sent: Wednesday, March 06, 2013 11:25 AM
To: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Help with Cod Addition
On Wed, Mar 06, 2013 at 03:33:46PM +, Raymond Corbett wrote:
Looks like no code edit or addition is necessary in RT 4.0.10
Just created
I have a really weird thing going on.
Version 4.0.6 for RT-at-a-Glance reports.
I have the limit set to 10 on several reports and on 1 users screen there are
many reports of 10 or less depending on the number of items eligible.
I have the same reports on another user and the 10 limit is
Hi all,
I'm configuring RT to a customer. It runs all enabled features except
the creation of defects using an e-mail. I have installed CommandByMail
and it was installed successfully.
I'm going to describe the problem:
- Machine_A
- Unix
- RT installation (4.0.5)
-
Hi Folks,I am following this: http://requesttracker.wikia.com/wiki/AddRichTextEditorToCustomFieldI first installed a brand new clean RT 4.0.5 instance on a new ubuntu 10.04 tunrkeylinux server. The procedure above worked perfectly, and now I have rich-text editing in my Articles. Thats my
Hello,
An early time ago, I made motifications on ExternalAUTH LDAP to be possible
autenticate using numeric uids users. For example, the numeric uid 001236456
can authenticate from a LDAP server. In the RT side it has a real id user with
A00123456. The mofication makes a concat a word in
,
Haji
-Original Message-
From: Bart b...@pleh.info
To: rt-users rt-users@lists.bestpractical.com
Sent: Thu, Feb 2, 2012 10:00 am
Subject: Re: [rt-users] Help installing RT4 on Ubuntu
Hi,
As mentioned, after the installation you have to manually add the RT config to
apache
-users@lists.bestpractical.com
Sent: Mon, Jan 30, 2012 6:32 pm
Subject: Re: [rt-users] Help installing RT4 on Ubuntu
On Mon, Jan 30, 2012 at 05:11:54PM -0500, Borngunners wrote:
Hello Falcone,
I have tried the config as stated. This is the message I receive after
starting apche:
root
@lists.bestpractical.com
*Assunto:* Re: [rt-users] Help installing RT4 on Ubuntu
** **
I have reinstalled everything again, starting from the OS. I installed
ubuntu 11 and I installed RT using the following command apt-get install
request-tracker4. Everything has being installed, but I am still getting
, if possible?
Thanks,
-Original Message-
From: Bart b...@pleh.info
To: rt-users rt-users@lists.bestpractical.com
Sent: Thu, Feb 2, 2012 10:00 am
Subject: Re: [rt-users] Help installing RT4 on Ubuntu
Hi,
As mentioned, after the installation you have to manually add the RT
-users@lists.bestpractical.com
Sent: Mon, Jan 30, 2012 6:32 pm
Subject: Re: [rt-users] Help installing RT4 on Ubuntu
On Mon, Jan 30, 2012 at 05:11:54PM -0500, Borngunners wrote:
Hello Falcone,
I have tried the config as stated. This is the message I receive after
starting apche
, Jan 30, 2012 6:32 pm
Subject: Re: [rt-users] Help installing RT4 on Ubuntu
On Mon, Jan 30, 2012 at 05:11:54PM -0500, Borngunners wrote:
Hello Falcone,
I have tried the config as stated. This is the message I receive after
starting apche:
root@helpdesks:/etc/apache2# /etc/init.d/apache2
-users@lists.bestpractical.com
Sent: Mon, Jan 30, 2012 6:32 pm
Subject: Re: [rt-users] Help installing RT4 on Ubuntu
On Mon, Jan 30, 2012 at 05:11:54PM -0500, Borngunners wrote:
Hello Falcone,
I have tried the config as stated. This is the message I receive after
starting apche:
root
Same as with Debian, you need to manually add the RT apache configuration
to apache. If Ubuntu does the same as Debian then you can find an example
under /etc/request-tracker4.
I suspect that you don't have a config under /etc/apache2/sites-available
for RT, and/or not a link to the RT apache
PerlResponseHandler Plack::Handler::Apache2
PerlSetVar psgi_app /opt/rt4/sbin/rt-server
/Directory
/VirtualHost
-Original Message-
From: Bart b...@pleh.info
To: rt-users rt-users@lists.bestpractical.com
Sent: Mon, Jan 30, 2012 5:34 am
Subject: Re: [rt-users] Help installing RT4 on Ubuntu
Same
::Handler::Apache2
PerlSetVar psgi_app /opt/rt4/sbin/rt-server
/Directory
/VirtualHost
-Original Message-
From: Bart b...@pleh.info
To: rt-users rt-users@lists.bestpractical.com
Sent: Mon, Jan 30, 2012 5:34 am
Subject: Re: [rt-users] Help installing RT4 on Ubuntu
[ OK ]
root@helpdesks:/etc/apache2#
Thanks
-Original Message-
From: Kevin Falcone falc...@bestpractical.com
To: rt-users rt-users@lists.bestpractical.com
Sent: Mon, Jan 30, 2012 3:25 pm
Subject: Re: [rt-users] Help installing RT4 on Ubuntu
On Mon, Jan
Please review this part of the error message you sent:
RT couldn't connect to the database where tickets are stored.If this is a new
installation of RT, you should visit the URL belowto configure RT and
initialize your database.If this is an existing RT installation, this may
indicate a
On Mon, Jan 30, 2012 at 05:11:54PM -0500, Borngunners wrote:
Hello Falcone,
I have tried the config as stated. This is the message I receive after
starting apche:
root@helpdesks:/etc/apache2# /etc/init.d/apache2 start
* Starting web server
apache2
[Mon Jan 30 22:08:01
I have installed RT 4 on ubuntu and have tested the web after restarting
apache, nothing shows up except the normal apache It Works!
What am I doing wrong in this case?
RT Training Sessions (http://bestpractical.com/services/training.html)
* Boston March 5 6, 2012
On Thu, Jan 26, 2012 at 12:02:28PM -0500, Borngunners wrote:
I have installed RT 4 on ubuntu and have tested the web after restarting
apache, nothing shows
up except the normal apache It Works!
What am I doing wrong in this case?
You're going to need to share your apache config
On Tue, Dec 27, 2011 at 02:22:57PM -0500, Dennis Comeaux wrote:
Ah HA!
Use rtx-shredder 0.07, downloadable from cpan.�
rtx-shredder 0.07 is actually 4+ years old and you shouldn't be using
it against 3.8.10.
Unfortunately, a code cleanup in 3.8.10 broke what you're trying to
do.
I know we should be upgrading, but you know how that goes. So I am stuck on
3.8.10 and I am trying to take some old restores and integrate that data
into one big new server which can handle the load.
So, I have restored the data I want to a new server. I am now trying to
get that data OUT of the
Ah HA!
Use rtx-shredder 0.07, downloadable from cpan.
[root@rtrestore090327 sbin]# pwd
/root/RTx-Shredder-0.07/sbin
[root@rtrestore090327 sbin]# ./rtx-shredder --plugin help-Tickets
USAGE
masks
If any argument is marked with keyword `mask' then it means that this
argument support two
Subject: Re: [rt-users] Help with Attachment for correspondence
Message-ID: 20111212204832.gh9...@jibsheet.com
Content-Type: text/plain; charset=us-ascii
On Mon, Dec 12, 2011 at 03:13:07PM -0500, Joe Kirby wrote:
We have RT Reply setup to send ticket info to the user in addition to the
content
We have RT Reply setup to send ticket info to the user in addition to the
content.
I have been requested to also include attachments when corresponding so that
someone does not have to actually bring up the ticket to view the attachment
but can look at the email generated by RT for the
Hi all
I've just upgrade my rt to 4.0.4 (from 3.8.10) and I got a error like when
I submit a ticket from rt-command-mail:
RT: DBD::mysql::db selectcol_arrayref failed: Unknown column 'main.SubjectTag'
in 'field list' at /usr/local/lib/perl5/site_perl/5.10.1/DBIx/SearchBuilder.pm
line 626.
On Tue, Nov 22, 2011 at 02:19:03PM +0100, Albert Shih wrote:
I've just upgrade my rt to 4.0.4 (from 3.8.10) and I got a error like when
I submit a ticket from rt-command-mail:
RT: DBD::mysql::db selectcol_arrayref failed: Unknown column
'main.SubjectTag' in 'field list' at
Le 22/11/2011 à 10:13:56-0500, Kevin Falcone a écrit
On Tue, Nov 22, 2011 at 02:19:03PM +0100, Albert Shih wrote:
I've just upgrade my rt to 4.0.4 (from 3.8.10) and I got a error like when
I submit a ticket from rt-command-mail:
RT: DBD::mysql::db selectcol_arrayref failed: Unknown
On Mon, Oct 17, 2011 at 02:31:13PM +0100, Peter Nugent wrote:
I'm running RT 3.8.7 on Ubuntu 10.04 and trying to get the QuickUpdate
extension functional. I
know I'm running an old version of RT but would prefer to stay with it
until I'm 100%
comfortable with how everything works.
Of Kevin
Falcone
Sent: 18 October 2011 07:06
To: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Help with Extension::QuickUpdate
On Mon, Oct 17, 2011 at 02:31:13PM +0100, Peter Nugent wrote:
I'm running RT 3.8.7 on Ubuntu 10.04 and trying to get the
QuickUpdate extension
Hi,
I’m running RT 3.8.7 on Ubuntu 10.04 and trying to get the QuickUpdate
extension functional. I know I’m running an old version of RT but would prefer
to stay with it until I’m 100% comfortable with how everything works.
I’ve installed the QuickUpdate extension from git as I couldn’t
, 2011 5:38 PM
To: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] help with ModifyQuery callback
On Wed, Oct 12, 2011 at 03:41:58PM -0500, Izz Abdullah wrote:
And I have tried with just $query...I wrote the silly program though
and received what I expected, an error for an undefined
On Thu, Oct 13, 2011 at 08:40:51AM -0500, Izz Abdullah wrote:
and you didn't have anything to say in this user's request on why it doesn't
do anything either:
http://www.gossamer-threads.com/lists/rt/users/98262
I can't answer every question on the mailing list.
That question is also from a
users)
Direction is appreciated.
-Original Message-
From: rt-users-boun...@lists.bestpractical.com
[mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Kevin Falcone
Sent: Thursday, October 13, 2011 9:25 AM
To: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] help
On Thu, Oct 13, 2011 at 09:48:59AM -0500, Izz Abdullah wrote:
Well it doesn't work for me in this callback.
If my trivial example does not work for you, then something is
fundamentally broken with your RT install.
Stop trying to make your changes to the query until you can get
my example to
...@lists.bestpractical.com
[mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Kevin Falcone
Sent: Thursday, October 13, 2011 10:03 AM
To: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] help with ModifyQuery callback
On Thu, Oct 13, 2011 at 09:48:59AM -0500, Izz Abdullah wrote:
Well
And you haven't set any permissions on the file...does that matter?
-Original Message-
From: Izz Abdullah
Sent: Thursday, October 13, 2011 10:13 AM
To: 'rt-users@lists.bestpractical.com'
Subject: RE: [rt-users] help with ModifyQuery callback
That's another thing. Your logger looks
[mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Izz Abdullah
Sent: Friday, October 07, 2011 3:08 PM
To: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] help with ModifyQuery callback
Anyone? The below code breaks the simple query altogether. I haven't seen
anything from
On Wed, Oct 12, 2011 at 02:45:08PM -0500, Izz Abdullah wrote:
$$query = fulltext:$$query; #I have also tried $$query = fulltext: .
$$query;
I don't think this does what you think it does.
Try writing a trivial perl program.
use strict; use warnings;
my $query = search term;
print $$query;
I appreciate the code, but yes, I have been asked to hard code the fts for
simple search. The thing is, simple search is now displayed on privileged
users top-bar in RT4.0.2 and it is very easy to just punch something in and
search. Of course, management doesn't want to type 'fulltext:'
...@lists.bestpractical.com] On Behalf Of Kevin Falcone
Sent: Wednesday, October 12, 2011 3:10 PM
To: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] help with ModifyQuery callback
On Wed, Oct 12, 2011 at 02:45:08PM -0500, Izz Abdullah wrote:
$$query = fulltext:$$query; #I have also tried $$query
Subject: Re: [rt-users] help with ModifyQuery callback
On Wed, Oct 12, 2011 at 02:45:08PM -0500, Izz Abdullah wrote:
$$query = fulltext:$$query; #I have also tried $$query = fulltext: .
$$query;
I don't think this does what you think it does.
Try writing a trivial perl program.
use strict; use
On Wed, Oct 12, 2011 at 03:41:58PM -0500, Izz Abdullah wrote:
And I have tried with just $query...I wrote the silly program though and
received what I expected, an error for an undefined variable. If I change
the print line to
print $query;
If print $query works, why are you using $$query
I would appreciate some assistance in forcing FTS in simple searches...so I
have written the following, which completely broke the simple search, but you
get the idea of what I am trying to do (value of:
/opt/rt4/local/html/Callbacks/hibbett/Search/Simple.html/ModifyQuery):
%init
my $val =
@lists.bestpractical.com
Subject: [rt-users] help with ModifyQuery callback
I would appreciate some assistance in forcing FTS in simple searches...so I
have written the following, which completely broke the simple search, but you
get the idea of what I am trying to do (value of:
/opt/rt4/local/html/Callbacks/hibbett
Hello,
I am trying to set up a work flow with RT4.0.2. I am following the example
in the wiki (http://requesttracker.wikia.com/wiki/WorkFlow) but am having a
bit of trouble getting it to work. I have a fresh install of RT4.0.2 on
CentOS 6.
I have gotten the template to work after I removed all
Hi,
New to RT, have 4.0.2 installed (Red Hat Linux).
We want new tickets to generate an email to the submitter (who can be
a random email account) as well as to the normal team.
In Tools - Global - Scrips we have:
(script 16)
Descrition: On Create
Stage: TransactionCreate
Condition:
On Mon, Sep 12, 2011 at 02:27:23PM -0400, William F. Dudley Jr. wrote:
We want new tickets to generate an email to the submitter (who can be
a random email account) as well as to the normal team.
In Tools - Global - Scrips we have:
(script 16)
Descrition: On Create
Stage:
On 09/12/2011 03:20 PM, Kevin Falcone wrote:
On Mon, Sep 12, 2011 at 02:27:23PM -0400, William F. Dudley Jr. wrote:
We want new tickets to generate an email to the submitter (who can be
a random email account) as well as to the normal team.
In Tools - Global - Scrips we have:
(script 16)
On Mon, Sep 12, 2011 at 05:00:14PM -0400, William F. Dudley Jr. wrote:
On 09/12/2011 03:20 PM, Kevin Falcone wrote:
On Mon, Sep 12, 2011 at 02:27:23PM -0400, William F. Dudley Jr. wrote:
We want new tickets to generate an email to the submitter (who can be
a random email account) as well as
I'm trying to delete all tickets from a queue using ./rtx-shredder
--plugin Tickets=query, Queue = 'SpamQueue' --sqldump
/var/backups/deletedtickets.sql and am receiving this somewhat terse
error:
SQL dump file is '/var/backus/deletedtickets.sql'
Couldn't load plugin
Error: Plugin doesn't support
To list,
I have a Custom Field I use as a To address for Others in a template; To:
{$Ticket-FirstCustomFieldValue('QA Approver')}
This CF is a Select One Value type.
Now I have a situation that is similar, except that there will be more than
one address to use. I figured I'd define the CF as
To List,
I got it to work in terms of adding several good email addresses with this:
=
while ($UserObj = $GroupMembersObj-Next)
{
my $UserEmail = $UserObj-EmailAddress;
my $cf_obj = RT::CustomField-new($RT::
SystemUser);
You need 'return 1;' in preparation code.
Regards, Ruslan. From phone.
23.08.2011 3:16 пользователь Gilbert Rebeiro gilb...@dido.ca написал:
Hi,
I a queue called fr
There is a simple autoreply that is bound to this queue.
Scrip is setup:
Condition: OnCreate
Action: User defined
Gilbert,
You might also want to remove the return 1; in the custom Condition code
since you have already set the condition as OnCreate. It isn't needed. I
don't know if it messes anything up, but I wouldn't leave anything in a
coded area that isn't needed.
Hope this helps.
Kenn
LBNL
On Tue,
Excellent,, , it worked.
Many thanks to all that helped.
On 23/08/2011 11:14 AM, Kenneth Crocker wrote:
Gilbert,
You might also want to remove the return 1; in the custom Condition
code since you have already set the condition as OnCreate. It isn't
needed. I don't know if it messes anything
Hi,
I a queue called fr
There is a simple autoreply that is bound to this queue.
Scrip is setup:
Condition: OnCreate
Action: User defined
Template: Autoreply
Stage: TransactionCreate
Custom condition: return 1;
Custom action preparation code:
Custom action cleanup code:
# Change queue
my
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] help with scrip (search correspond body)
On Fri, Aug 19, 2011 at 1:15 AM, Kenneth Crocker kfcroc...@lbl.gov wrote:
Robert,
As I mentioned earlier, YOU can control what goes out on an email via the
template. Why don't you just modify
@lists.bestpractical.com
Subject: Re: [rt-users] help with scrip (search correspond body)
Robert,
Have you tried creating two different resolve notification scrips? 1 for the
requestor (that uses a template with no content) and 1 for others that uses a
template with all the content? I'm not sure if that is what you
@lists.bestpractical.com
*Subject:* Re: [rt-users] help with scrip (search correspond body)
** **
Robert,
Have you tried creating two different resolve notification scrips? 1 for
the requestor (that uses a template with no content) and 1 for others that
uses a template with all
it will be blank.
From: rt-users-boun...@lists.bestpractical.com
[mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Kenneth Crocker
Sent: Thursday, August 18, 2011 2:16 PM
To: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] help with scrip (search correspond body)
Robert
...@lists.bestpractical.com
[mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Kenneth
Crocker
Sent: Wednesday, August 17, 2011 9:01 AM
To: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] help with scrip (search correspond body)
Robert,
Have you tried creating two different
Vicchiullo
Cc: RT-Users@lists.bestpractical.com
Subject: Re: [rt-users] help with scrip (search correspond body)
Hi,
What exactly are you trying to do? Why do you need custom condition
when RT has On Correspond out of the box?
On Wed, Aug 17, 2011 at 2:44 AM, Robert Vicchiullo r...@hautelook.com
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