RT 3.0.6
Linux Centos
MySQL
I would like to change the background colour of the email sent out by Dashboard
from blue to something more PDA friendly. Can someone help me please.
Regards Simon
Simon Dray
Customer Support Engineer
ANT Software Limited
Tel: +44 1223 716400 Direct: +44 1223
Sorry that should have read RT 3.8.6
RT 3.0.6
Linux Centos
MySQL
I would like to change the background colour of the email sent out by Dashboard
from blue to something more PDA friendly. Can someone help me please.
Regards Simon
Simon Dray
Customer Support Engineer
ANT Software Limited
, December 18, 2009 1:49 AM
To: rt-users@lists.bestpractical.com
Subject: [rt-users] Help with RT access rights
Hi all
I am struggling with RT rights.
We service multiple customers and so I want to create a user
for each customer so that they can log into the RT
Machiel,
Are you allowing customers to create ticket via Email?
What rights have you set Globally?
Are you actually allowing the customer to assign the ticket to someone?
How do they know who does the work?
What does your workflow look like?
Do you have support groups that do the work on
Hi all
I am struggling with RT rights.
We service multiple customers and so I want to create a user
for each customer so that they can log into the RT system and log issues and
assign accordingly.
I created a test user
Hi all
I am struggling with RT rights.
We service multiple customers and so I want to create a user
for each customer so that they can log into the RT system and log issues and
assign accordingly.
I created a test user
On Sun, Dec 06, 2009 at 11:12:56PM +1300, Aaron Guise wrote:
Hi,
Just updated to RT 3.8.6, all looks well but on rt 3.8.0 all users were
listed in select box and transaction history as username i.e aguise for
myself. RT 3.8.6 is displaying the full name (Aaron Guise) . Our users
are so
Thanks Ken,
I have patched the files as recommended, I will let you know how we get on.
Just waiting for the scheduled automatic restart of apache tonight.
*
Regards,*
*Aaron Guise
07 838 7793
027 212 6638
aa...@guise.net.nz
*
MSN: gui...@hotmail.com
Contact Me [image: Facebook]
Hi,
Just updated to RT 3.8.6, all looks well but on rt 3.8.0 all users were
listed in select box and transaction history as username i.e aguise for
myself. RT 3.8.6 is displaying the full name (Aaron Guise) . Our users
are so used to the old format and they really want it back. Can someone
Loos, Christian wrote:
Maybe Shredder will delete some tickets.
Take a look at this bug:
http://rt3.fsck.com/Ticket/Display.html?id=14170user=guestpass=guest
___
I don't think this is what is biting me though - it has been happily
shredding up
Maybe Shredder will delete some tickets.
Take a look at this bug:
http://rt3.fsck.com/Ticket/Display.html?id=14170user=guestpass=guest
___
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
Community help: http://wiki.bestpractical.com
I've been cleaning out my RT 3.6.5 installation of junk, prior to doing
an upgrade to 3.8 (my logic being that I'll need to do some mysql
charset changes, and the less data the better/quicker).
However, after shredding about 150,000 of the 200,000 extra users
(spammers), rtx-shredder has started
Hi Folks,
I have done a ton of searching to see if I could find the answer to my
question - no luck. I apologize in advance if I somehow missed the
answer.
I have a specific list of ticket id numbers (approx 200) that I need to
query and get results on. I would like to grab the subject and
Subject: [rt-users] Help with a query - I already know the ticket id #s
Hi Folks,
I have done a ton of searching to see if I could find the answer to my
question - no luck. I apologize in advance if I somehow missed the
answer.
I have a specific list of ticket id numbers (approx 200
Hi sunnavy,
Setup seems good. No error message.
Thanks.
I am reading your documentation on url :
http://cpan.uwinnipeg.ca/htdocs/RT-Extension-Nagios/
Regards,
Rodolphe
2009/11/3 sunnavy sunn...@bestpractical.com
Hi Rodolphe
It's a bug, I'm sorry for that.
please test the new version
sunnavy,
Can you give us some examples in RT with your plugin ?
Because I don't understand your documentation.
Thanks,
Rodolphe
2009/11/3 Rodolphe A. rodolph...@gmail.com
Hi sunnavy,
Setup seems good. No error message.
Thanks.
I am reading your documentation on url :
Hi Rodolphe
which part you don't understand?
IMHO, the extension's workflow is not complex at all.
best wishes
sunnavy
On 09-11-03 17:41, Rodolphe A. wrote:
sunnavy,
Can you give us some examples in RT with your plugin ?
Because I don't understand your documentation.
Thanks,
Hi all,
I am trying create a scrip in RT3 for close automaticly the tickets from
Nagios alert.
I am working from the scrips AutoCloseOnNagiosRecoveryMessages - RT
Integration from website
Hi all,
I am trying create a scrip in RT3 for close automaticly the tickets from
Nagios alert.
I am working from the scrips AutoCloseOnNagiosRecoveryMessages - RT
Integration from website
You've got a dash (-) character in your regex which doesn't appear in the
subject line of the mail.
Subject =~ /\*\* PROBLEM (\w+(?:\s*\d+)?) - (.*) is (\w+) \*\*/
^
Which might have something to do with it?
--
Richard Foley
Ciao - shorter than
Hi Rodolphe
Maybe you're interested in the RT extension attached, which is based on the
wiki you read.
I'm thinking of publishing it to CPAN soon.
best wishes
sunnavy
On 09-11-02 12:00, Rodolphe ALT wrote:
Hi all,
I am trying create a scrip in RT3 for close automaticly the tickets from
Hi Sunnavy,
Thanks a lot for this tip, because on the link (
http://wiki.bestpractical.com/view/AutoCloseOnNagiosRecoveryMessages) it was
not wrote.
I have read the file README.
After make and install, I have add this line in file
/opt/rt3/etc/RT_SiteConfig.pm
Hi Richard,
I have try without dash. (thanks for that)
But it is always the same result (not detected)
Regex is :
Subject =~ /\*\* PROBLEM (\w+(?:\s*\d+)?) (.*) is (\w+) \*\*/
Subject Email is:
Subject = ** PROBLEM Service Alert: srv08.athome.local/Portail is CRITICAL
**
Regards,
Hi Rodolphe
It's a bug, I'm sorry for that.
please test the new version attached.
best wishes
sunnavy
On 09-11-02 15:16, Rodolphe ALT wrote:
Hi Sunnavy,
Thanks a lot for this tip, because on the link (
http://wiki.bestpractical.com/view/AutoCloseOnNagiosRecoveryMessages) it was
not
Use the standard log rotator
Sent via BlackBerry from T-Mobile
-Original Message-
From: Varun varun.v...@elitecore.com
Date: Tue, 6 Oct 2009 11:16:43
To: rt-users@lists.bestpractical.com
Subject: [rt-users] Help Regarding Rotating Log File RT.Log
] Help Regarding Rotating Log File RT.Log
Use the standard log rotator
Sent via BlackBerry from T-Mobile
-Original Message-
From: Varun varun.v...@elitecore.com
Date: Tue, 6 Oct 2009 11:16:43
To: rt-users@lists.bestpractical.com
Subject: [rt-users] Help Regarding Rotating Log File RT.Log
Varun and all,
It's not recommended to use LogToFile in production environment. Use
LogToScreen to log into Apache's logs or LogToSyslog.
On Tue, Oct 6, 2009 at 9:46 AM, Varun varun.v...@elitecore.com wrote:
Hello All
I have RT 3.6.3 installed with Apache 2.0 with fast cgi implemented. We
Hello All
I have RT 3.6.3 installed with Apache 2.0 with fast cgi implemented. We do
have a good hard disk space on our server but it will eventually will be
eaten up by log files (i.e from apache and rt logs). So I want to know how I
can rotate my RT logs. Does RT provide any provision for
On Tue, Oct 06, 2009 at 11:16:43AM +0530, Varun wrote:
Hello All
I have RT 3.6.3 installed with Apache 2.0 with fast cgi implemented. We do
have a good hard disk space on our server but it will eventually will be
eaten up by log files (i.e from apache and rt logs). So I want to know how
On Wed, Aug 26, 2009 at 01:50:36PM -0700, Ken Crocker wrote:
Kevin,
I hate to bug you, but I went to your link and saw some code. I'm not a
big perl guy (I can
code some simple scrips, etc.) so some of it confuses me. Attached is the
program I've been
speaking of. I put what
On Thu, Aug 27, 2009 at 08:52:21AM -0700, Ken Crocker wrote:
Kevin,
My log has been on and it gives no errors. This is it (for a small file
for testing):
-bash-3.00$ ./RT-TravelConversion.pl
Use of uninitialized value in concatenation (.) or string at
Kevin,
When I used hard-coded dates this is what I get:
-bash-3.00$ ./RT-TravelConversion.pl
Use of uninitialized value in concatenation (.) or string at
/apps/rt/rt-3.6.4/etc/RT_SiteConfig.pm line 35.
Use of uninitialized value in concatenation (.) or string at
Nothing in those messages syas I have a code problem or anything. You
have the code (attached
in last note). The code seems simple enough, I just can't seem to see the
problem.
No he means using warn($data) so that it gets logged
--
Cambridge Energy Alliance: Save money. Save the
Jerrad,
I still do not understand. I'm not much at Perl, so I don't know how to
translate that term into a line of code. I printed out the values but I
have no idea of how to warn a data field.
Kenn
LBNL
On 8/27/2009 11:02 AM, Jerrad Pierce wrote:
Nothing in those messages syas I have a
Kevin, Jerrad,
In the beginning of my program, I have this:
use strict;
use lib /apps/rt/rt/perl/lib;
use lib /apps/rt/rt/lib;
use RT;
use RT::Ticket;
use RT::Transaction;
use RT::Attachment;
use MIME::Entity;
Do I need something else? Like :use RT::Date; or something like that?
Kenn
LBNL
On Thu, Aug 27, 2009 at 10:58:52AM -0700, Ken Crocker wrote:
Kevin,
When I used hard-coded dates this is what I get:
Kenn
I just wrote and ran this:
my ($id, $msg) = $Ticket-Create( Queue = 'General',
Subject = 'test manual creation',
Started =
Kevin,
OK. I changed the code to this:
#--
# build ticket values
#--
%ticket_vals =
(
Subject = $ISSUE_DESCRIPTION,
You resolved date has a typo (zero instead of dash)
But maybe try banging around with it for awhile rather than giving us
the play by play?
As for warning out, reread my previous message, I explained what I was
and gave you
code to do it. It's not high-tech, but liberal prints (or warns for
Jerrad,
DUH!! I changed it, same results.
By the way, When I look for results, I use both SQL Navigator to look at
the records in the database (dates always show January 1970) AND I also
use RT Query and the dates are alway Not Set.
Kenn
LBNL
On 8/27/2009 11:44 AM, Jerrad Pierce wrote:
You
On Tue, Aug 25, 2009 at 07:25:00PM -0400, Jerrad Pierce wrote:
I'm in a mess trying to figure out why RT:API will NOT put dates in the
Ticket record when I read an input file.
It's a known feature of RT e.g;
Kevin,
If I understand what you and Jerrad are saying is that RT/API NORMALLY
puts a date in those fields and if I am going to override, I need to
code a work-around. Thank you. AT least I Know I'm not going crazy
(yet). So, any hints (like code-type stuff ;-) on that work-around?
Kenn
LBNL
On Wed, Aug 26, 2009 at 08:25:40AM -0700, Ken Crocker wrote:
If I understand what you and Jerrad are saying is that RT/API NORMALLY
puts a date in those
fields and if I am going to override, I need to code a work-around. Thank
you. AT least I Know
I'm not going crazy (yet). So, any
Kevin,
Got it. Thanks.
Kenn
LBNL
On 8/26/2009 8:30 AM, Kevin Falcone wrote:
On Wed, Aug 26, 2009 at 08:25:40AM -0700, Ken Crocker wrote:
If I understand what you and Jerrad are saying is that RT/API NORMALLY puts
a date in those
fields and if I am going to override, I need to code
Kevin,
I hate to bug you, but I went to your link and saw some code. I'm not a
big perl guy (I can code some simple scrips, etc.) so some of it
confuses me. Attached is the program I've been speaking of. I put what I
thought would be the correct code in it (set Date Fields).
It is not
I'm in a mess trying to figure out why RT:API will NOT put dates in the
Ticket record when I read an input file.
It's a known feature of RT e.g;
http://www.gossamer-threads.com/lists/rt/devel/82750?search_string=Backdating%20transactions;#82750
___
I'm in a trouble. While setting some user rights, it seems I've revoked
the superuser right of mu root (UID 1) user. Can someone guide me how to
fix this? A nice SQL statement to make my root superuser again?
Thank you in advance.
PS It's urgent :(
To List,
I'm trying to get the old value of the ticket status so I can re-set it.
So far, I have this:
my $trans = $self-TransactionObj;
my $oldvalue = $trans-Field('Status');
$oldvalue-Load($trans-OldValue );
and it's not working. Can anyone help? Thanks.
Kenn
LBNL
Raed,
HA! I'm not surprised, being a perl newbie. First, I've set the
condition to check if the user is resolving the ticket (working).
Then, I'm examining a CF to see if it has a value, which is working. If
the CF has no value then I want to re-set the Ticket Status back to what
it was. The
my ($status, $msg) = $self-TicketObj-SetStatus(
$transaction_object-OldValue );
unless ( $status ) {
$RT::Logger-error( Couldn't set status: $msg );
return 0;
}
On Thu, Jun 18, 2009 at 10:02 PM, Ken Crockerkfcroc...@lbl.gov wrote:
Raed,
HA! I'm not surprised, being a perl newbie.
Ruslan,
Thanks! That will be a big help.
Kenn
LBNL
On 6/18/2009 12:01 PM, Ruslan Zakirov wrote:
my ($status, $msg) = $self-TicketObj-SetStatus(
$transaction_object-OldValue );
unless ( $status ) {
$RT::Logger-error( Couldn't set status: $msg );
return 0;
}
On Thu, Jun 18, 2009 at
Typo on my part change all instances of:
$self-TicketsObj-
to $self-TicketObj-
Note it should TicketObj and not Ticket_s_Obj
Regards;
Roy
Thanks Raed.
I tried you're script but am getting error.
Jun 12 13:09:54 data1 RT: Scrip 26 Commit failed: Can't locate object
method TicketsObj
Thanks Raed. I changed it. However, tickets are still created when sent with
the same subject.
Below are the logs: Hope you can help me identify.
Thanks!
LOGS
*1st email with Subject: ** PROBLEM alert - Echo PC02 Server/https-alt is
CRITICAL **:*
[Mon Jun 15 14:01:27 2009] [debug]: Converting
Thanks Raed. Your help is very much appreciated.
All is fine now.
On Mon, Jun 15, 2009 at 10:27 AM, Raed El-Hames r...@vialtus.com wrote:
I think you are misunderstanding what merge actually mean, or I am
misunderstanding you, when you merging you are making 2 tickets into 1, so
the scrip
I changed this
$TicketsObj-LimitStatus(VALUE = 'new');
$TicketsObj-LimitStatus(VALUE = 'open');
to:
$TicketsObj-LimitCustomField(CUSTOMFIELD = 'OAReqNum', OPERATOR = '=',
VALUE = $oa);
but I'm getting error
Jun 11 22:13:13 data1 RT: Query error in ( 'CF.' = 'alert' ) AND (
You answered you are own question , yes you are getting the error
because you do not have the custom field
Create the custom field and apply it to all queues (unless the scrip
below is not a global scrip -- but I doubt that--)
Can you explain what you are trying to do, maybe we can help you, I
I just want to merge new tickets with existing tickets with matching subject
line.
I have been provided with the script below. But getting errors on this line
cause the Custom field is not present.
error $TicketsObj-LimitCustomField(CUSTOMFIELD = 'OAReqNum', OPERATOR =
'=', VALUE = $oa);
I need
1- Your error log:
- If you have not a directory /var/log/rt3 , create it and create the
file rt.log by touch
touch /var/log/rt3/rt.log
then make sure its owned by the user:group running the web server
(apache or whatever)
-if you have not already make sure you have the below line in
Thanks Raed.
I tried you're script but am getting error.
Jun 12 13:09:54 data1 RT: Scrip 26 Commit failed: Can't locate object method
TicketsObj via package RT::Action::UserDefined at (eval 4184) line 1.
Stack: [(eval 4184):1] [/opt/rt3/lib/RT/ScripAction_Overlay.pm:241]
Thank you very Matthew for that concise response. Appreciate it!
Follow-up though or anyone who understand scrips, kindly help.
Please teach me what is OPERATOR = '=', ENTRYAGGREGATOR,
OPERATOR value is expecting from status.
This is the line from the scrip:
$search-LimitStatus(VALUE =
Thank you very much Raed.
This problem explains while I merging the newly created tickets to a ticket
with status 'new' on the top of the list.
I need to merge new ticket to an existing ticket with subject matching **
PROBLEM - any words - CRITICAL ** .
1st request, this is a match: #2316: **
On Tue, Jun 09, 2009 at 10:23:47PM -0400, rmp dmd wrote:
Hi,
I would like to create a scrip which reject tickets with Resolve on the
subject of the email request.
We have set-up nagios alerts that send email to RT for creation of tickets.
We do not want tickets to be created when nagios
Emmanuel Lacour wrote:
On Tue, Jun 09, 2009 at 10:23:47PM -0400, rmp dmd wrote:
Hi,
I would like to create a scrip which reject tickets with Resolve on the
subject of the email request.
We have set-up nagios alerts that send email to RT for creation of tickets.
We do not want tickets
Thank you very much Drew. Your link definitely is a big help.
The syntax are quite different with the programming applications that I am
familiar (very few though). It's very hard modifying it for our specific
use. Is there a guide about this?
For starters, someone kindly teach me the meaning
I am using RT with lighttpd and FastCGI. Right now, RT is running on
an internal web server and it is the only web app running on it.
What I'd like to do is configure lighttpd so that instead of going to
http://my.web.server to get to RT, I can instead use http://
my.web.server/rt and
Hi,
I would like to create a scrip which reject tickets with Resolve on the
subject of the email request.
We have set-up nagios alerts that send email to RT for creation of tickets.
We do not want tickets to be created when nagios send a RESOLVE alert.
Kind novice on scrip. thanks for the help!
To list,
I've asked this before, but no doubt, didn't word it correctly. I'm
trying to get RT to display a message from a scrip that executes.
What I have is a scrip that changes the Ticket Status back to it's
previous setting because a CF isn't set at all. Mandatory doesn't work
Tue 02 Jun 2009 23:16:38 GMT
Kevin Gagel wrote:
I've got the ldap plug in working but I seem to have a disconnect
between root and ldap users. What I mean is that I can login to RT using
my ldap credentials but I have nothing available except tickets to open,
close and new tickets. The root
On Wed, Jun 03, 2009 at 10:04:41AM -0700, Ken Crocker wrote:
To list,
I am on 3.6.4. To remove the Time portion of any date being
displayed, I used this setting:
Set($DateTimeFormat, {Format = 'Default',Time = 0,});
It did not work. Is there another setting I need to use in
Two steps forward, one step back. Ok, I have my initial problem of the
approvers not receiving the 'New Pending Approval' email from the
template in the ___Approvals queue resolved. I fixed it with change to
the code:
--- rt-3.8.3/lib/RT/Approval/Rule/NewPending.pm.orig2009-05-27
I've got the ldap plug in working but I seem to have a disconnect between root
and ldap users. What I mean is that I can login to RT using my ldap credentials
but I have nothing available except tickets to open, close and new tickets. The
root account is still available and when I login with
I have been fighting this all day, I'm sure it is something simple but
I'm completely missing it.
I had approvals setup with one person being the approver using the
following scrip and template on my General queue:
scrip
Description: Create Approval
Condition: On Create
Action: Create Tickets
Ok, I removed the AdminCC and put the Owner: back in the template for
the General queue, just to ensure I wasn't loosing my mind. I get both
needs approval notifications, which I didn't realize before.
So what I want to happen is this, I want to be able to have multiple
users with the ability to
To any and all,
I want to be able to display a message on my Modify Ticket screen
just like RT does when someone makes an error. I'd like to do it from
within a scrip. Has anyone done this and can you help me with this? Thanks.
Kenn
LBNL
___
Hi
We are running 3.8.2 with SLA version 2
I have added the RT::SLA and configured it in the RT_Siteconfig
I have create a custom field which applies the SLA to Tickets and enabled it in
the Global for Tickets,
My config looks like this
# SLA config
Set( %RT::ServiceBusinessHours, (
0 = {
1) you should delete RT:: prefix from 3.8 config, Set( $RT::XXX, ...
); should be Set( $XXX, ... );
2) Have you applied SLA Custom Field? I think you skipped make
initdb step and created CF manually. This is fine, but you must apply
this CF globally or to a queue.
On Fri, Apr 24, 2009 at 4:05
-users] Help needed Problems with RT::SLA (Newbie alert) setup
and config
1) you should delete RT:: prefix from 3.8 config, Set( $RT::XXX, ...
); should be Set( $XXX, ... );
I have tried both with and without prior to yelling for help
2) Have you applied SLA Custom Field? I think you skipped make
2009 13:33
To: Simon Dray
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Help needed Problems with RT::SLA (Newbie alert) setup
and config
1) you should delete RT:: prefix from 3.8 config, Set( $RT::XXX, ...
); should be Set( $XXX, ... );
2) Have you applied SLA Custom Field? I
Bassaliel
[c_apo...@qualcomm.com]
Sent: Wednesday, April 01, 2009 5:11 PM
To: rt-us...@bestpractical.com
Subject: [rt-users] Help regarding TimeZone setting in RT 3.8.2
Hi,
In the Preferences About Me page, there is a setting for Timezone.
Initially it was empty. I set it to US/Eastern
, Ashish Bassaliel
[c_apo...@qualcomm.com]
Sent: Wednesday, April 01, 2009 5:14 PM
To: rt-us...@bestpractical.com
Subject: Re: [rt-users] Help regarding TimeZone setting in RT 3.8.2
I am sorry for the typo!!!
After setting it to US/Eastern, the dates DO NOT adjust to show the time in the
new time
To all,
Many of my users have complained that they have to go thru so many
steps to re-assign a ticket (steal then assign). I'm on 3.6.4. Does
3.8.2 have a privilege that steals assigns in one fell swoop? If not,
has anyone developed a way to do this with less steps? Thanks.
Kenn
LBNL
: Wednesday, April 01, 2009 5:14 PM
To: rt-us...@bestpractical.com
Subject: Re: [rt-users] Help regarding TimeZone setting in RT 3.8.2
I am sorry for the typo!!!
After setting it to US/Eastern, the dates DO NOT adjust to show the time in the
new time zone.
Thanks
-Ashish
I don't see anything wrong with this, but I haven't done much scrip
programming. I took the scrip from
http://wiki.bestpractical.com/view/AddTicketHistoryToMail
and made a template with it, pretty much verbatim. Only problem is, when
the email is sent the Complete Ticket History section is
I don't see anything wrong with this, but I haven't done much scrip
programming. I took the scrip from
http://wiki.bestpractical.com/view/AddTicketHistoryToMail
I think I've solved my own problem. There's a regex in the script that
skips transactions where the content type is text/html ...
To all,
I have a scrip thar re-sets the Ticket Status to open when a
ticket is resolved and a certain CF has no value. Making the CF
Mandatory is not an option as the users do NOT know what to put in it
when the ticket is created and we don't want the mandatory setting to
stop ticket
-boun...@lists.bestpractical.com] On Behalf Of Ken Crocker
[kfcroc...@lbl.gov]
Sent: Thursday, March 19, 2009 12:42 AM
To: rt Users
Subject: [rt-users] Help with displaying Error message
To all,
I have a scrip thar re-sets the Ticket Status to open when a
ticket is resolved and a certain CF
-boun...@lists.bestpractical.com
[rt-users-boun...@lists.bestpractical.com] On Behalf Of Ken Crocker
[kfcroc...@lbl.gov]
Sent: Thursday, March 19, 2009 12:42 AM
To: rt Users
Subject: [rt-users] Help with displaying Error message
To all,
I have a scrip thar re-sets the Ticket Status
Hi I am trying to download RT-View-ConciseSpreadsheet. I haven't used
SVN before so this is becoming a trick. Can someone shed some light on
what I am doing wrong? I just want a local copy so I can install it.
svn checkout
I installed, the RT-Extension-CommandByMail-0.06. on RT version 3.6.3.
I have the following in the RT_SiteConfig.pm:
Set($LogDir, '/opt/rt3/var/log');
Set($LogToFileNamed , rt.log);#log to rt.log
@MailPlugins = qw(Auth::MailFrom Filter::TakeAction);
1;
The email sent to RT is as
On Tue, 24 Feb 2009 01:54:38 -0500, George Beitis
george.bei...@googlemail.com wrote:
If i did that, wouldn't that allow the user to view all the tickets in a
queue?
On Mon, Feb 23, 2009 at 5:16 PM, Stephen Turner stur...@mit.edu wrote:
I think you may also need to grant SeeQueue on the
On Tue, 24 Feb 2009 09:06:45 -0500, George Beitis
george.bei...@googlemail.com wrote:
That means that if a ticket they requested is not owned by them they
wouldn't be able to see it right?
That would depend on your other permissions - why not give it a try and
see what happens?
Good
That means that if a ticket they requested is not owned by them they
wouldn't be able to see it right?
On Tue, Feb 24, 2009 at 3:46 PM, Stephen Turner stur...@mit.edu wrote:
On Tue, 24 Feb 2009 01:54:38 -0500, George Beitis
george.bei...@googlemail.com wrote:
If i did that, wouldn't that
On Tue, Feb 24, 2009 at 9:08 AM, Stephen Turner stur...@mit.edu wrote:
On Tue, 24 Feb 2009 09:06:45 -0500, George Beitis
george.bei...@googlemail.com wrote:
That means that if a ticket they requested is not owned by them they
wouldn't be able to see it right?
That would depend on your
Hey everyone,
my problem has to do with setting permissions.
I have created a queue called IT support, and a group called Company
Employees. The Employee group has the following rights on the group: create
ticket and show ticket. These don't seem to be enough for a user in the
group employees
--
Message: 6
Date: Mon, 23 Feb 2009 12:36:41 +0200
From: George Beitis george.bei...@googlemail.com
Subject: [rt-users] Help with permissions?
To: rt-users rt-users@lists.bestpractical.com
Message-ID:
9be19c1c0902230236s461d290ag33ec0d09fbef7
,
Gabriele Franzini
ICT Applications Manager
Nerviano Medical Sciences SRL
PO Box 11 - Viale Pasteur 10
20014 Nerviano Italy
--
Message: 6
Date: Mon, 23 Feb 2009 12:36:41 +0200
From: George Beitis george.bei...@googlemail.com
Subject: [rt-users] Help
--
Message: 6
Date: Mon, 23 Feb 2009 12:36:41 +0200
From: George Beitis george.bei...@googlemail.com
mailto:george.bei...@googlemail.com
Subject: [rt-users] Help with permissions?
To: rt-users rt-users@lists.bestpractical.com
mailto:rt-users
On Mon, 23 Feb 2009 05:36:41 -0500, George Beitis
george.bei...@googlemail.com wrote:
Hey everyone,
my problem has to do with setting permissions.
I have created a queue called IT support, and a group called Company
Employees. The Employee group has the following rights on the group:
If i did that, wouldn't that allow the user to view all the tickets in a
queue?
On Mon, Feb 23, 2009 at 5:16 PM, Stephen Turner stur...@mit.edu wrote:
On Mon, 23 Feb 2009 05:36:41 -0500, George Beitis
george.bei...@googlemail.com wrote:
Hey everyone,
my problem has to do with setting
I really need to force plain text attachments to be added to emails as
attachments and not inline. I've found a few places in the code that
seemed like they'd be helpful, but I have not been able to find where
the document actually gets added to the email. If I have to live with
all plain
Hi Folks!
Need some help on the final step of an RT 3.6.7 installation on a
CentOS box and fetchmail.
Here's what we did:
1. Created a file called .fetchmailrc on /root/ with:
-
#!/bin/sh
set logfile /opt/rt3/fetchmail.log
# 30 sec:
set daemon 30
poll 192.168.100.1 proto pop3:
username
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