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From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of John Hester
Sent: Monday, January 09, 2006 3:34 PM
To: U2 Users Discussion List
Subject: [U2] [UV] Callcenter screen pop
We're looking into new call center software and trying to determine to
what degree we can integrate incoming call
from the incoming
number dialled.
Good luck.
Darren
-Original Message-
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of John Hester
Sent: 09 January 2006 23:34
To: U2 Users Discussion List
Subject: [U2] [UV] Callcenter screen pop
We're looking into new call center software
:[EMAIL PROTECTED] On Behalf Of John Hester
Sent: Monday, January 09, 2006 9:10 PM
To: u2-users@listserver.u2ug.org
Subject: Re: [U2] [UV] Callcenter screen pop
Anthony Dzikiewicz wrote:
Ive seen something like this when we visited a company in Florida.
They are running a Universe system
John,
Would not the best starting point be to find out what interfaces, if any, the
call center software supports and where/if it stores its data?
It may be that you can query it directly by e.g. ODBC/Socket/Web Service direct
from the UV server, rather than trying to tie the two together
We've built a link between the third party call center system and our UV
system using Redback and the RBOs. It involves mapping the users and what
port they are logged into to determine where to 'pop' the data. It pretty
slick and it's very fast. The Redback solution provides for connection
]
Webmaster: [EMAIL PROTECTED]
- Original Message -
From: [EMAIL PROTECTED]
To: u2-users@listserver.u2ug.org
Sent: Tuesday, January 10, 2006 7:46 AM
Subject: Re: [U2] [UV] Callcenter screen pop
John,
Would not the best starting point be to find out what interfaces, if any
We're looking into new call center software and trying to determine to
what degree we can integrate incoming call handling with our UV order
entry software. Assuming that we've captured either a phone # via
caller ID or a customer account number by having them key it in, does
anyone know of a
records - that was the biggest pain to write (as always) - the error logic!!
DW
-Original Message-
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of John Hester
Sent: Monday, January 09, 2006 5:34 PM
To: U2 Users Discussion List
Subject: [U2] [UV] Callcenter screen pop
We're
are controlled by legislation, the first thing to be
bought sold are the legislators - P.J. O'Rourke
Dan Fitzgerald
From: John Hester [EMAIL PROTECTED]
Reply-To: u2-users@listserver.u2ug.org
To: U2 Users Discussion List u2-users@listserver.u2ug.org
Subject: [U2] [UV] Callcenter screen pop
Date: Mon, 09
] [UV] Callcenter screen pop
We're looking into new call center software and trying to determine to
what degree we can integrate incoming call handling with our UV order
entry software. Assuming that we've captured either a phone # via
caller ID or a customer account number by having them key
this could be automated.
Anthony
-Original Message-
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of John Hester
Sent: Monday, January 09, 2006 6:34 PM
To: U2 Users Discussion List
Subject: [U2] [UV] Callcenter screen pop
We're looking into new call center software
One of my client/colleagues (I believe he'll see this and comment) has
collection agencies as his clients. They have check scanners to scan
checks which are sent in by debtors. The BASIC application that he
maintains uses AccuTerm to call a program that I wrote which drives the
scanner and
Anthony Dzikiewicz wrote:
Ive seen something like this when we visited a company in Florida. They
are running a Universe system with some terminal emulation on the PC's.
What they had was a separate software package that popped up the
incomming call in a small window that they cut and pasted
Richard Brown wrote:
I wrote a system sometime ago to do this. I used Wyse 50 or 60 terminals.
They have duel bi-directional serial ports. The user would logon to UV and
go into the application. The app would swap ports the user would logon to
the Call center software. When a call was
Tony Gravagno wrote:
One of my client/colleagues (I believe he'll see this and comment) has
collection agencies as his clients. They have check scanners to scan
checks which are sent in by debtors. The BASIC application that he
maintains uses AccuTerm to call a program that I wrote which
]
To: U2 Users Discussion List u2-users@listserver.u2ug.org
Sent: Monday, January 09, 2006 3:34 PM
Subject: [U2] [UV] Callcenter screen pop
We're looking into new call center software and trying to determine to
what degree we can integrate incoming call handling with our UV order
entry software
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