Yeah and we see what happened to Zilog recently....

> -----Original Message-----
> From: Bagotronix Tech Support [mailto:[EMAIL PROTECTED]] 
> Sent: Thursday, September 05, 2002 1:03 PM
> To: Protel EDA Forum
> Subject: Re: [PEDA] DXP - Crunch time?
> 
> 
> > [About Tsien] Also, the support is almost void and the support page 
> > was
> last updated
> > over three years ago. Not a good sign.
> 
> What is going to be Altium's support webpage policy with ATS? 
>  Will there be searchable support FAQs, downloadable patches, 
> and such?  Will they be available by ATS subscription only, 
> or to all website visitors?
> 
> I have seen several examples of web-based support that was 
> only available if
> you had an active annual support contract.  Frankly, those sucked.   A
> credit card merchant software package comes to mind.
> 
> Another example I have seen didn't require a support 
> contract, but you still had to have a login name and password 
> to submit a request to the support department.  When they 
> felt like it (2 months later), they would respond with an 
> answer to a question you did not ask.  And no bug fixes, 
> workarounds, or errata were viewable on the website - it was 
> just a browser form.  You just crossed your fingers and hoped 
> they looked up the right issue for you.  I am referring to 
> Zilog, of course.
> 
> I think support issues should be posted free of charge on the 
> website for all to see.  That's what we do.
> 
> Best regards,
> Ivan Baggett
> Bagotronix Inc.
> website:  www.bagotronix.com
> 
> 
> ----- Original Message -----
> From: "Tony Karavidas" <[EMAIL PROTECTED]>
> To: "'Protel EDA Forum'" <[EMAIL PROTECTED]>
> Sent: Thursday, September 05, 2002 3:03 PM
> Subject: Re: [PEDA] DXP - Crunch time?
> 
> 
> > I personally have a hunch that they will address all these 
> complaints 
> > very quickly. They overall spin of DXP has been so bad, I 
> think it's 
> > scary from their point of view and if it were me running 
> the show I'd 
> > be listening very closely to this group.
> >
> > I see lots of great ideas in DXP mixed with several areas of poor 
> > implementation. I think a lot of the complaints here are generated 
> > because DXP was released too early. If they had waited until SP1 or 
> > SP2 (whatever changes and fixes those will bring) I think 
> the initial 
> > comments would have been much more positive.
> >
> > Altium has the ability to make pretty big changes quickly. 
> (as seen in 
> > recent times by many of us) Maybe their new development environment 
> > will allow them to address these complaints far faster than 
> previously 
> > seen with P99SE.
> >
> > As far as Tsien's s/w: It looked to me like you could only 
> lease it on 
> > an annual basis. Yes, it's cheap at roughly $400/year, but 
> if you stop 
> > paying, does the dongle (which I HATE) timeout? Probably. No thanks.
> >
> > Also, the support is almost void and the support page was 
> last updated 
> > over three years ago. Not a good sign.
> 
> 
> 
> **************************************************************
> **********
> * Tracking #: 6BE03449B68DB149A85EDF29344A0BCE6C8B0ADB
> *
> **************************************************************
> **********
> 


* * * * * * * * * * * * * * * * * * * * * * * * * * * * * *
* To post a message: mailto:[EMAIL PROTECTED]
*
* To leave this list visit:
* http://www.techservinc.com/protelusers/leave.html
*
* Contact the list manager:
* mailto:[EMAIL PROTECTED]
*
* Forum Guidelines Rules:
* http://www.techservinc.com/protelusers/forumrules.html
*
* Browse or Search previous postings:
* http://www.mail-archive.com/proteledaforum@techservinc.com
* * * * * * * * * * * * * * * * * * * * * * * * * * * * * *

Reply via email to