Yeah and we see what happened to Zilog recently.... > -----Original Message----- > From: Bagotronix Tech Support [mailto:[EMAIL PROTECTED]] > Sent: Thursday, September 05, 2002 1:03 PM > To: Protel EDA Forum > Subject: Re: [PEDA] DXP - Crunch time? > > > > [About Tsien] Also, the support is almost void and the support page > > was > last updated > > over three years ago. Not a good sign. > > What is going to be Altium's support webpage policy with ATS? > Will there be searchable support FAQs, downloadable patches, > and such? Will they be available by ATS subscription only, > or to all website visitors? > > I have seen several examples of web-based support that was > only available if > you had an active annual support contract. Frankly, those sucked. A > credit card merchant software package comes to mind. > > Another example I have seen didn't require a support > contract, but you still had to have a login name and password > to submit a request to the support department. When they > felt like it (2 months later), they would respond with an > answer to a question you did not ask. And no bug fixes, > workarounds, or errata were viewable on the website - it was > just a browser form. You just crossed your fingers and hoped > they looked up the right issue for you. I am referring to > Zilog, of course. > > I think support issues should be posted free of charge on the > website for all to see. That's what we do. > > Best regards, > Ivan Baggett > Bagotronix Inc. > website: www.bagotronix.com > > > ----- Original Message ----- > From: "Tony Karavidas" <[EMAIL PROTECTED]> > To: "'Protel EDA Forum'" <[EMAIL PROTECTED]> > Sent: Thursday, September 05, 2002 3:03 PM > Subject: Re: [PEDA] DXP - Crunch time? > > > > I personally have a hunch that they will address all these > complaints > > very quickly. They overall spin of DXP has been so bad, I > think it's > > scary from their point of view and if it were me running > the show I'd > > be listening very closely to this group. > > > > I see lots of great ideas in DXP mixed with several areas of poor > > implementation. I think a lot of the complaints here are generated > > because DXP was released too early. If they had waited until SP1 or > > SP2 (whatever changes and fixes those will bring) I think > the initial > > comments would have been much more positive. > > > > Altium has the ability to make pretty big changes quickly. > (as seen in > > recent times by many of us) Maybe their new development environment > > will allow them to address these complaints far faster than > previously > > seen with P99SE. > > > > As far as Tsien's s/w: It looked to me like you could only > lease it on > > an annual basis. Yes, it's cheap at roughly $400/year, but > if you stop > > paying, does the dongle (which I HATE) timeout? Probably. No thanks. > > > > Also, the support is almost void and the support page was > last updated > > over three years ago. Not a good sign. > > > > ************************************************************** > ********** > * Tracking #: 6BE03449B68DB149A85EDF29344A0BCE6C8B0ADB > * > ************************************************************** > ********** >
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