Re: Development question
Hi,
I think you should go with your original plan and set a third field when
both A and B has been set. Alternatively use the SET-CHANGE-FLAG to 1
whenever both fields have values.
I presume taht by saying A is changed you mean ('A' != $NULL$), as this
is a display-only-field?
Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)
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No. Since it can be used in filters. Mmm. I will explain deeper and more
abstract.
Imagine the next case.
If field A is changed - No change
If field B is changed - No change
If field A and B are changed - It changes.
So if i set disable change to both, the third option won't work. I was
planning to add a third field and active link that changes it only if both
fields A and B are changed. But looking for another ideas.
Jose M. Huerta
Project Manager**
Movil: 661 665 088
Telf.: 971 75 03 24
Fax: 971 75 07 94
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On Wed, Feb 29, 2012 at 15:45, Hyunkel v2.0
lord_dyna...@hotmail.comwrote:
**
Jose;
Is that field set as disabled change flag on its field properties?
Cheers.
*Hugo Ruesga*
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Date: Wed, 29 Feb 2012 15:34:14 +0100
From: jose.hue...@sm2baleares.es
Subject: Development question
To: arslist@ARSLIST.ORG
** Hi listers,
Let's take the next example. Imagine we have a form, where there is some
display only field used to start some active link workflow. But if the
user
only changed this field I don't want that ARS consider the request as
modified and then prompts the user to abandon changes when he closes
the
form.
For instance a regular form with related forms. The related requests are
shown in a table field. And some display only fields allow selecting the
filtering of the table field. If someone changes the data of those
fields
to filter the table field and then closes the form, ARS prompts that if
he
abandon the form he will loose the changes.
I have some ideas about avoiding it, but I want to know your opinion and
how do you handle it.
Thanks,
Jose M. Huerta
Project Manager**
Movil: 661 665 088
Telf.: 971 75 03 24
Fax: 971 75 07 94
http://www.sm2baleares.es/
SM2 Baleares S.A.
C/Rita Levi
Edificio SM2 Parc Bit
07121 Palma de Mallorca
http://es-es.facebook.com/pages/SM2-Baleares/158608627954
http://twitter.com/#%21/SM2Baleares
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mensaje
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del
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too many Migrator errors.
Dear all, I have been having some serious problems with migrator and would like to know from anyone how opted for some other product. It’s quite unbelievable that a migration fails for one form or some other object, then you fix it and try and migrate the same .migration file only for some other object to fail... so I am looking for something which will save me time and too much grief. I am still on 7.1 servers and tried various migrator versions (t.1 and above) but not luck Any thought will be very much appreciated. Many thanks frex ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: too many Migrator errors.
If it is data that you are migrating, then I suggest you look at RRR Chive. It’s free, it’s awesome, and most importantly, it works, even with huge migrations. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Frex Popo Sent: Thursday, March 01, 2012 10:34 AM To: arslist@ARSLIST.ORG Subject: too many Migrator errors. ** Dear all, I have been having some serious problems with migrator and would like to know from anyone how opted for some other product. It’s quite unbelievable that a migration fails for one form or some other object, then you fix it and try and migrate the same .migration file only for some other object to fail... so I am looking for something which will save me time and too much grief. I am still on 7.1 servers and tried various migrator versions (t.1 and above) but not luck Any thought will be very much appreciated. Many thanks frex _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Mid-Tier, Advanced Search Bar Question
I have the Query Bar form action field (fid 1005) on my form. Here are some odd scenarios: 1. If the Query Bar field is on the view and hidden and I attempt to use a predefined search, the search returns an error that an unqualified search is not allowed. 2. If the Query Bar field is on the view and on a hidden page field and I attempt to use a predefined search, the search returns an error that an unqualified search is not allowed. 3. If the Query Bar field is on the view and visible and I attempt to use a predefined search, the search returns as expected. 3. If the Query Bar field is not on the view I attempt to use a predefined search, the search returns as expected. Relevant environment Information - Midtier 7.5 patch 3 - Chrome 17.0.963.56 m - IE 7.0.5730.13 I read through the defects for arsystem/midtier 7.5 on the supportweb site, but did not see anything that resembles my issue. Has anyone else seen this and do you know if it is resolved in a later version or patch? Thanks, Axton ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: too many Migrator errors.
We had similar issues with the 7.1 version. Also had issues with the migrations being extremely slow. After we upgraded migrator to 7.5 all of our issues seemed to go away. You may also want to try deleting the migrator cache and rebuild it. That has solved issues we’ve seen in the past. FYI, we did use the 7.5 migrator against the 7.1 server with no issues. HTH, Todd Arner From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Frex Popo Sent: Thursday, March 01, 2012 9:34 AM To: arslist@ARSLIST.ORG Subject: too many Migrator errors. ** Dear all, I have been having some serious problems with migrator and would like to know from anyone how opted for some other product. It’s quite unbelievable that a migration fails for one form or some other object, then you fix it and try and migrate the same .migration file only for some other object to fail... so I am looking for something which will save me time and too much grief. I am still on 7.1 servers and tried various migrator versions (t.1 and above) but not luck Any thought will be very much appreciated. Many thanks frex _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ The information contained in this communication may be confidential, is intended only for the use of the recipient(s) named above, and may be legally privileged. If the reader of this message is not the intended recipient, you are hereby notified that any dissemination, distribution, or copying of this communication, or any of its contents, is strictly prohibited. If you have received this communication in error, please notify the sender immediately and destroy or delete the original message and any copy of it from your computer system. If you have any questions concerning this message, please contact the sender. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: too many Migrator errors.
Frex, I am not sure if this will help but: 1)You may want to first run a difference report between your migrator file and your destination server (assuming you are exporting to a migrator file as your first step-can mitigate mistakes). 2)You then would migrate each object type that shows up in your difference report one at a time. i.e. AL's together, AL guides together. 3)Make certain you migrate objects in the proper sequence (i.e. migrate ALs before AL Guides, supporting form for data driven menu or table field, etc.) This way, you can easily narrow down the failed object and hopefully the error message gives you enough to go on. I would also make certain all the options are set to your liking in migrator. Hope some of this helps. From: Frex Popo frexp...@yahoo.fr To: arslist@ARSLIST.ORG Sent: Thursday, March 1, 2012 10:34:20 AM Subject: too many Migrator errors. ** Dear all, I have been having some serious problems with migrator and would like to know from anyone how opted for some other product. It’s quite unbelievable that a migration fails for one form or some other object, then you fix it and try and migrate the same .migration file only for some other object to fail... so I am looking for something which will save me time and too much grief. I am still on 7.1 servers and tried various migrator versions (t.1 and above) but not luck Any thought will be very much appreciated. Many thanks frex _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Slow server starts
Hi All, I am respectfully asking for your wisdom in an issue I am having. I have noticed that our virtual servers are taking upwards to 45 minutes - 1 hour to start-up. This is unacceptable and I am currently in a guessing game for the true cause. Memory, connections, ... 1 physical 124 gig running 6 virtual machines 4- 12 gig ARS servers 2- 2 gig mid-tiers All running Windows 2008 ARS 7.6.04 ITSM Suite 10 gig single nic 1 gig network pipeline The Oracle database is on a different machine. It used to take about 20 minutes to start and now it is upwards to 45 min to an hour. Do you have any suggestions for this issue? Respectfully, William This email message is intended for the use of the person to whom it has been sent, and may contain information that is confidential or legally protected. If you are not the intended recipient or have received this message in error, you are not authorized to copy, distribute, or otherwise use this message or its attachments. Please notify the sender immediately by return e-mail and permanently delete this message and any attachments. Verio, Inc. makes no warranty that this email is error or virus free. Thank you. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Slow server starts
You should enable SQL and/or API logging and then perform a restart to see where you are getting hung up. It could be some external DB link or something that ARS is getting hung up on if you have any integrations. Sent from my iPhone On Mar 1, 2012, at 11:26 AM, William Abdo william.a...@verio.net wrote: ** Hi All, I am respectfully asking for your wisdom in an issue I am having. I have noticed that our virtual servers are taking upwards to 45 minutes – 1 hour to start-up. This is unacceptable and I am currently in a guessing game for the true cause. Memory, connections, … 1 physical 124 gig running 6 virtual machines 4- 12 gig ARS servers 2- 2 gig mid-tiers All running Windows 2008 ARS 7.6.04 ITSM Suite 10 gig single nic 1 gig network pipeline The Oracle database is on a different machine. It used to take about 20 minutes to start and now it is upwards to 45 min to an hour. Do you have any suggestions for this issue? Respectfully, William This email message is intended for the use of the person to whom it has been sent, and may contain information that is confidential or legally protected. If you are not the intended recipient or have received this message in error, you are not authorized to copy, distribute, or otherwise use this message or its attachments. Please notify the sender immediately by return e-mail and permanently delete this message and any attachments. Verio, Inc. makes no warranty that this email is error or virus free. Thank you. _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Slow server starts
William, I have the same issue...when the application server is located a different data center than where the Oracle DB is located. The latency seems to be the cause. My restarts in the same Data center take 10 minutes and when in a different DC it takes 30 minutes. Thanks, Ed From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of William Abdo Sent: Thursday, March 01, 2012 11:26 AM To: arslist@ARSLIST.ORG Subject: Slow server starts ** Hi All, I am respectfully asking for your wisdom in an issue I am having. I have noticed that our virtual servers are taking upwards to 45 minutes - 1 hour to start-up. This is unacceptable and I am currently in a guessing game for the true cause. Memory, connections, ... 1 physical 124 gig running 6 virtual machines 4- 12 gig ARS servers 2- 2 gig mid-tiers All running Windows 2008 ARS 7.6.04 ITSM Suite 10 gig single nic 1 gig network pipeline The Oracle database is on a different machine. It used to take about 20 minutes to start and now it is upwards to 45 min to an hour. Do you have any suggestions for this issue? Respectfully, William This email message is intended for the use of the person to whom it has been sent, and may contain information that is confidential or legally protected. If you are not the intended recipient or have received this message in error, you are not authorized to copy, distribute, or otherwise use this message or its attachments. Please notify the sender immediately by return e-mail and permanently delete this message and any attachments. Verio, Inc. makes no warranty that this email is error or virus free. Thank you. _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ -- This message w/attachments (message) is intended solely for the use of the intended recipient(s) and may contain information that is privileged, confidential or proprietary. If you are not an intended recipient, please notify the sender, and then please delete and destroy all copies and attachments, and be advised that any review or dissemination of, or the taking of any action in reliance on, the information contained in or attached to this message is prohibited. Unless specifically indicated, this message is not an offer to sell or a solicitation of any investment products or other financial product or service, an official confirmation of any transaction, or an official statement of Sender. Subject to applicable law, Sender may intercept, monitor, review and retain e-communications (EC) traveling through its networks/systems and may produce any such EC to regulators, law enforcement, in litigation and as required by law. The laws of the country of each sender/recipient may impact the handling of EC, and EC may be archived, supervised and produced in countries other than the country in which you are located. This message cannot be guaranteed to be secure or free of errors or viruses. References to Sender are references to any subsidiary of Bank of America Corporation. Securities and Insurance Products: * Are Not FDIC Insured * Are Not Bank Guaranteed * May Lose Value * Are Not a Bank Deposit * Are Not a Condition to Any Banking Service or Activity * Are Not Insured by Any Federal Government Agency. Attachments that are part of this EC may have additional important disclosures and disclaimers, which you should read. This message is subject to terms available at the following link: http://www.bankofamerica.com/emaildisclaimer. By messaging with Sender you consent to the foregoing. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Slow server starts
You can also check the server logs and see what errors the service is reporting on startup. I had this happen (though not as extensive) and could see DB timeouts in the logs. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of La Grua, Edward Sent: Thursday, March 01, 2012 10:39 AM To: arslist@ARSLIST.ORG Subject: Re: Slow server starts ** William, I have the same issue...when the application server is located a different data center than where the Oracle DB is located. The latency seems to be the cause. My restarts in the same Data center take 10 minutes and when in a different DC it takes 30 minutes. Thanks, Ed From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of William Abdo Sent: Thursday, March 01, 2012 11:26 AM To: arslist@ARSLIST.ORG Subject: Slow server starts ** Hi All, I am respectfully asking for your wisdom in an issue I am having. I have noticed that our virtual servers are taking upwards to 45 minutes - 1 hour to start-up. This is unacceptable and I am currently in a guessing game for the true cause. Memory, connections, ... 1 physical 124 gig running 6 virtual machines 4- 12 gig ARS servers 2- 2 gig mid-tiers All running Windows 2008 ARS 7.6.04 ITSM Suite 10 gig single nic 1 gig network pipeline The Oracle database is on a different machine. It used to take about 20 minutes to start and now it is upwards to 45 min to an hour. Do you have any suggestions for this issue? Respectfully, William This email message is intended for the use of the person to whom it has been sent, and may contain information that is confidential or legally protected. If you are not the intended recipient or have received this message in error, you are not authorized to copy, distribute, or otherwise use this message or its attachments. Please notify the sender immediately by return e-mail and permanently delete this message and any attachments. Verio, Inc. makes no warranty that this email is error or virus free. Thank you. _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ This message w/attachments (message) is intended solely for the use of the intended recipient(s) and may contain information that is privileged, confidential or proprietary. If you are not an intended recipient, please notify the sender, and then please delete and destroy all copies and attachments, and be advised that any review or dissemination of, or the taking of any action in reliance on, the information contained in or attached to this message is prohibited. Unless specifically indicated, this message is not an offer to sell or a solicitation of any investment products or other financial product or service, an official confirmation of any transaction, or an official statement of Sender. Subject to applicable law, Sender may intercept, monitor, review and retain e-communications (EC) traveling through its networks/systems and may produce any such EC to regulators, law enforcement, in litigation and as required by law. The laws of the country of each sender/recipient may impact the handling of EC, and EC may be archived, supervised and produced in countries other than the country in which you are located. This message cannot be guaranteed to be secure or free of errors or viruses. References to Sender are references to any subsidiary of Bank of America Corporation. Securities and Insurance Products: * Are Not FDIC Insured * Are Not Bank Guaranteed * May Lose Value * Are Not a Bank Deposit * Are Not a Condition to Any Banking Service or Activity * Are Not Insured by Any Federal Government Agency. Attachments that are part of this EC may have additional important disclosures and disclaimers, which you should read. This message is subject to terms available at the following link: http://www.bankofamerica.com/emaildisclaimer. By messaging with Sender you consent to the foregoing. _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Slow server starts
William, I got the same issue on MS SQL on a remote server and find it very slow to start-up. Are you using FQDN (fully qualified domain name) for all server references within BMC? With a correct setup in you DNS servers it should not make a difference. I found that we had less issues and quicker startup if I used FQDN for all server references. Your RAM your your mid-tier sounds low to me. Bring it up to 4 CPU's and minimum 4 GB RAM. This make no difference in start up for the app server. ~ Terje Sent from my iPad On 1 Mar 2012, at 16:26, William Abdo william.a...@verio.netmailto:william.a...@verio.net wrote: ** Hi All, I am respectfully asking for your wisdom in an issue I am having. I have noticed that our virtual servers are taking upwards to 45 minutes – 1 hour to start-up. This is unacceptable and I am currently in a guessing game for the true cause. Memory, connections, … 1 physical 124 gig running 6 virtual machines 4- 12 gig ARS servers 2- 2 gig mid-tiers All running Windows 2008 ARS 7.6.04 ITSM Suite 10 gig single nic 1 gig network pipeline The Oracle database is on a different machine. It used to take about 20 minutes to start and now it is upwards to 45 min to an hour. Do you have any suggestions for this issue? Respectfully, William This email message is intended for the use of the person to whom it has been sent, and may contain information that is confidential or legally protected. If you are not the intended recipient or have received this message in error, you are not authorized to copy, distribute, or otherwise use this message or its attachments. Please notify the sender immediately by return e-mail and permanently delete this message and any attachments. Verio, Inc. makes no warranty that this email is error or virus free. Thank you. _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: too many Migrator errors.
I’ve had many issues with Migrator 7.6.4 for workflow. The quick explanation is that it migrates your code, but randomly drops permissions on Active Links and I seem to recall it caused some problems with View and/or Vendor forms as well. Unfortunately there was no indication that there were problems until we started testing the migrated code. My opinion is to stick with DEF files since that is a much more reliable technique. Thanks, Shawn Pierson Remedy Developer | Southern Union From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Frex Popo Sent: Thursday, March 01, 2012 9:34 AM To: arslist@ARSLIST.ORG Subject: too many Migrator errors. ** Dear all, I have been having some serious problems with migrator and would like to know from anyone how opted for some other product. It’s quite unbelievable that a migration fails for one form or some other object, then you fix it and try and migrate the same .migration file only for some other object to fail... so I am looking for something which will save me time and too much grief. I am still on 7.1 servers and tried various migrator versions (t.1 and above) but not luck Any thought will be very much appreciated. Many thanks frex _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ Private and confidential as detailed here: http://www.sug.com/disclaimers/default.htm#Mail . If you cannot access the link, please e-mail sender. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Very Soon: BMC RD proactively Sharing and openly Interacting
This is awesome Matt! Jose, I definitely see your point. My thought is having it in a phone call format will provide a bit more of a dynamic interaction. For example I can post a discussion in the BMC Communities and there is a good chance I will get a reply from somebody at BMC. A response isn't guaranteed though. Now BMC obviously has the right to not answer a question on the phone but the expectation is you have their time right then and there and somebody will respond. If it will be anything at like the beta calls have been a BMC employee will take the task of following up on (appropriate) questions that could not be answers right then an there. In the Communities your question could go without a response. Aside from that it seems to me that text on a web page can't cover a topic quite as thoroughly as a voice conversation. It is great for listing step by step instructions but does not work quite as well for working out conceptual topics. Maybe the call can be recorded and posted to the Communities? Jason On Wed, Feb 29, 2012 at 8:41 AM, Jose Huerta jose.hue...@sm2baleares.eswrote: ** Just to contribute, I like the idea. But I would prefer to hold it at the communities in a forum format. Thus, it can be readed by other professionals later. Jose M. Huerta Project Manager** Movil: 661 665 088 Telf.: 971 75 03 24 Fax: 971 75 07 94 http://www.sm2baleares.es/ SM2 Baleares S.A. C/Rita Levi Edificio SM2 Parc Bit 07121 Palma de Mallorca http://es-es.facebook.com/pages/SM2-Baleares/158608627954 http://twitter.com/#!/SM2Baleares http://www.linkedin.com/company/sm2-baleares La información contenida en este mensaje de correo electrónico es confidencial. La misma, es enviada con la intención de que únicamente sea leída por la persona(s) a la(s) que va dirigida. El acceso a este mensaje por otras personas no está autorizado, por lo que en tal caso, le rogamos que nos lo comunique por la misma vía, se abstenga de realizar copias del mensaje o remitirlo o entregarlo a otra persona y proceda a borrarlo de inmediato. P Por favor, no imprima este mensaje ni sus documentos adjuntos si no es necesario. On Wed, Feb 29, 2012 at 16:35, Matt Laurenceau matt.laurenc...@gmail.comwrote: ** BMC is launching a monthly *BMC Atrium Ask the Experts* series to discuss Best Practices and to answer your architecture and implementation questions. The format is informal and simple. BMC product managers and architects will start the call with a short discussion on a select BMC Atrium topic, then open up the forum for YOUR questions. All Atrium-related topics are fair game. We will have *Architects, Product Managers Product Marketing* on the phone to answer your questions. We ask that product specific support questions be routed through normal channels. To register for the first call happening on March 6th 2012 at 8am PST, please register at http://tinyurl.com/AtriumRSVP. Looking forward to interacting, ~ Matt Laurenceau, BMC Software Senior Community Ambassador, BMC Communities matthieu_laurenc...@bmc.com Follow me at @Matt_L https://twitter.com/matt_L Skype: matt.laurenceau _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Mid-Tier, Advanced Search Bar Question
Looks like your test case 1 2 a bug to me. To the best of my knowledge it should not matter if the 1005 field is not in any of the views or if its on any of the views and what the display properties of that field is. It should work.. Have you tried the same with a different version (preferably earlier) of the AR System? If it was working on earlier versions, then it could mean that the bug is 7.5 patch 3 specific. Also try on a later version to see if its fixed in a later version. Joe -Original Message- From: Axton Sent: Thursday, March 01, 2012 10:47 AM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Mid-Tier, Advanced Search Bar Question I have the Query Bar form action field (fid 1005) on my form. Here are some odd scenarios: 1. If the Query Bar field is on the view and hidden and I attempt to use a predefined search, the search returns an error that an unqualified search is not allowed. 2. If the Query Bar field is on the view and on a hidden page field and I attempt to use a predefined search, the search returns an error that an unqualified search is not allowed. 3. If the Query Bar field is on the view and visible and I attempt to use a predefined search, the search returns as expected. 3. If the Query Bar field is not on the view I attempt to use a predefined search, the search returns as expected. Relevant environment Information - Midtier 7.5 patch 3 - Chrome 17.0.963.56 m - IE 7.0.5730.13 I read through the defects for arsystem/midtier 7.5 on the supportweb site, but did not see anything that resembles my issue. Has anyone else seen this and do you know if it is resolved in a later version or patch? Thanks, Axton ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Slow server starts
William, This could be a known problem with the ARS on a VM using Oracle as the DB.. By design, the AR Server is designed to read chunks of 100 records so the bottle neck is when its reading the display properties table which has over a 140 K records if you have all the ITSM applications installed on the AR Server. You could try taking startup logs of the AR Server when you are starting it up.. in order to do this, you would need to add the –t option to the arserver startup line in the armonitor.conf (or cfg if you are on windows) file.. You can put the –t anywhere on the startup line after the path. The startup log will be named arstartup_.log where is a Process ID number and will be found in the AR System directory.. Tail this file during the startup and you might be able to see the progress of its startup.. If there are any other failures other than the latency on reading the display properties meta data table, you should see it on this log.. Joe From: William Abdo Sent: Thursday, March 01, 2012 11:26 AM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Slow server starts ** Hi All, I am respectfully asking for your wisdom in an issue I am having. I have noticed that our virtual servers are taking upwards to 45 minutes – 1 hour to start-up. This is unacceptable and I am currently in a guessing game for the true cause. Memory, connections, … 1 physical 124 gig running 6 virtual machines 4- 12 gig ARS servers 2- 2 gig mid-tiers All running Windows 2008 ARS 7.6.04 ITSM Suite 10 gig single nic 1 gig network pipeline The Oracle database is on a different machine. It used to take about 20 minutes to start and now it is upwards to 45 min to an hour. Do you have any suggestions for this issue? Respectfully, William This email message is intended for the use of the person to whom it has been sent, and may contain information that is confidential or legally protected. If you are not the intended recipient or have received this message in error, you are not authorized to copy, distribute, or otherwise use this message or its attachments. Please notify the sender immediately by return e-mail and permanently delete this message and any attachments. Verio, Inc. makes no warranty that this email is error or virus free. Thank you. _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Mid-Tier, Advanced Search Bar Question
Axton, The team here has confirmed that there is a problem as Axton describe. The field did work correctly in earlier versions. It is not working correctly in at least the 7.5 version and it may not be in later versions. A bug has been created and is being worked in every code line under maintenance. This is a regression that was introduced. It is not a good thing that this was broken and not noticed. It will be aggressively worked. Work with the support team if this issue is causing problems for you and work through them for getting a hotfix to this issue. Doug Mueller -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Axton Sent: Thursday, March 01, 2012 7:47 AM To: arslist@ARSLIST.ORG Subject: Mid-Tier, Advanced Search Bar Question I have the Query Bar form action field (fid 1005) on my form. Here are some odd scenarios: 1. If the Query Bar field is on the view and hidden and I attempt to use a predefined search, the search returns an error that an unqualified search is not allowed. 2. If the Query Bar field is on the view and on a hidden page field and I attempt to use a predefined search, the search returns an error that an unqualified search is not allowed. 3. If the Query Bar field is on the view and visible and I attempt to use a predefined search, the search returns as expected. 3. If the Query Bar field is not on the view I attempt to use a predefined search, the search returns as expected. Relevant environment Information - Midtier 7.5 patch 3 - Chrome 17.0.963.56 m - IE 7.0.5730.13 I read through the defects for arsystem/midtier 7.5 on the supportweb site, but did not see anything that resembles my issue. Has anyone else seen this and do you know if it is resolved in a later version or patch? Thanks, Axton ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Very Soon: BMC RD proactively Sharing and openly Interacting
I think BMC should host a one hour radio show where listeners could call in with their questions about AR System, Mid Tier, Workflow, Apps, Integrations, etc. with Doug Mueller and perhaps David Easter, Matt Laurenceau, or perhaps Lisa K (who did a great job on the 7.7 Beta calls), host the show kind of like a BMC Remedy version of Car Talk. Interestingly, this was brought up to me years ago but I wasn't sure I had the bandwidth for it. Now I am certain that I don't! :-) Phil Bautista President / CEO Bull Creek Data Corporation www.bullcreek.com Remedy Approved Consultant (RAC) 512-731-0304 -Original message- From: Jason Miller jason.mil...@gmail.com Date: Thu, 1 Mar 2012 12:25:16 -0500 To: arslist@ARSLIST.ORG Subject: Re: Very Soon: BMC RD proactively Sharing and openly Interacting This is awesome Matt! Jose, I definitely see your point. My thought is having it in a phone call format will provide a bit more of a dynamic interaction. For example I can post a discussion in the BMC Communities and there is a good chance I will get a reply from somebody at BMC. A response isn't guaranteed though. Now BMC obviously has the right to not answer a question on the phone but the expectation is you have their time right then and there and somebody will respond. If it will be anything at like the beta calls have been a BMC employee will take the task of following up on (appropriate) questions that could not be answers right then an there. In the Communities your question could go without a response. Aside from that it seems to me that text on a web page can't cover a topic quite as thoroughly as a voice conversation. It is great for listing step by step instructions but does not work quite as well for working out conceptual topics. Maybe the call can be recorded and posted to the Communities? Jason On Wed, Feb 29, 2012 at 8:41 AM, Jose Huerta jose.hue...@sm2baleares.eswr ote: ** Just to contribute, I like the idea. But I would prefer to hold it at the communities in a forum format. Thus, it can be readed by other professionals later. Jose M. Huerta Project Manager** Movil: 661 665 088 Telf.: 971 75 03 24 Fax: 971 75 07 94 http://www.sm2baleares.es/ SM2 Baleares S.A. C/Rita Levi Edificio SM2 Parc Bit 07121 Palma de Mallorca http://es-es.facebook.com/pages/SM2-Baleares/158608627954 http://twitter.com/#!/SM2Baleares http://www.linkedin.com/company/sm2-baleares La información contenida en este mensaje de correo electrónico es confidencial. La misma, es enviada con la intención de que únicamente sea leída por la persona(s) a la(s) que va dirigida. El acceso a este mensa je por otras personas no está autorizado, por lo que en tal caso, le rogam os que nos lo comunique por la misma vía, se abstenga de realizar copias d el mensaje o remitirlo o entregarlo a otra persona y proceda a borrarlo de inmediato. P Por favor, no imprima este mensaje ni sus documentos adjuntos si no es necesario. On Wed, Feb 29, 2012 at 16:35, Matt Laurenceau matt.laurenc...@gmail.com wrote: ** BMC is launching a monthly *BMC Atrium Ask the Experts* series to discuss Best Practices and to answer your architecture and implementatio n questions. The format is informal and simple. BMC product managers and architects will start the call with a short discussion on a select BMC Atrium topic, then open up the forum for YOUR questions. All Atrium-related topics are fair game. We will have *Architects, Product Managers Product Marketing* on the phone to answer your questions. We ask that product specific support questions be routed thro ugh normal channels. To register for the first call happening on March 6th 2012 at 8am PST, please register at http://tinyurl.com/AtriumRSVP. Looking forward to interacting, ~ Matt Laurenceau, BMC Software Senior Community Ambassador, BMC Communities matthieu_laurenc...@bmc.com Follow me at @Matt_L https://twitter.com/matt_L Skype: matt.laurenceau _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Development question
Yes, Misi. It is a very strange requirement, but, you know, the client can
be vary strange sometimes...
Jose M. Huerta
Project Manager**
Movil: 661 665 088
Telf.: 971 75 03 24
Fax: 971 75 07 94
http://www.sm2baleares.es/
SM2 Baleares S.A.
C/Rita Levi
Edificio SM2 Parc Bit
07121 Palma de Mallorca
http://es-es.facebook.com/pages/SM2-Baleares/158608627954
http://twitter.com/#!/SM2Baleares
http://www.linkedin.com/company/sm2-baleares
La información contenida en este mensaje de correo electrónico es
confidencial. La misma, es enviada con la intención de que únicamente sea
leída por la persona(s) a la(s) que va dirigida. El acceso a este mensaje
por otras personas no está autorizado, por lo que en tal caso, le rogamos
que nos lo comunique por la misma vía, se abstenga de realizar copias del
mensaje o remitirlo o entregarlo a otra persona y proceda a borrarlo de
inmediato.
P Por favor, no imprima este mensaje ni sus documentos adjuntos si no es
necesario.
On Thu, Mar 1, 2012 at 13:30, Misi Mladoniczky m...@rrr.se wrote:
Hi,
I think you should go with your original plan and set a third field when
both A and B has been set. Alternatively use the SET-CHANGE-FLAG to 1
whenever both fields have values.
I presume taht by saying A is changed you mean ('A' != $NULL$), as this
is a display-only-field?
Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)
Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11):
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
Find these products, and many free tools and utilities, at http://rrr.se.
No. Since it can be used in filters. Mmm. I will explain deeper and more
abstract.
Imagine the next case.
If field A is changed - No change
If field B is changed - No change
If field A and B are changed - It changes.
So if i set disable change to both, the third option won't work. I was
planning to add a third field and active link that changes it only if
both
fields A and B are changed. But looking for another ideas.
Jose M. Huerta
Project Manager**
Movil: 661 665 088
Telf.: 971 75 03 24
Fax: 971 75 07 94
http://www.sm2baleares.es/
SM2 Baleares S.A.
C/Rita Levi
Edificio SM2 Parc Bit
07121 Palma de Mallorca
http://es-es.facebook.com/pages/SM2-Baleares/158608627954
http://twitter.com/#!/SM2Baleares
http://www.linkedin.com/company/sm2-baleares
La información contenida en este mensaje de correo electrónico es
confidencial. La misma, es enviada con la intención de que únicamente sea
leída por la persona(s) a la(s) que va dirigida. El acceso a este mensaje
por otras personas no está autorizado, por lo que en tal caso, le rogamos
que nos lo comunique por la misma vía, se abstenga de realizar copias del
mensaje o remitirlo o entregarlo a otra persona y proceda a borrarlo de
inmediato.
P Por favor, no imprima este mensaje ni sus documentos adjuntos si no es
necesario.
On Wed, Feb 29, 2012 at 15:45, Hyunkel v2.0
lord_dyna...@hotmail.comwrote:
**
Jose;
Is that field set as disabled change flag on its field properties?
Cheers.
*Hugo Ruesga*
*Software Development Advisor*
US 972.577.7000 x 332.3868
MX +52 (33) 3332.3868
P Please consider the environment before printing this email
*The information contained in and transferred with this electronic
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Date: Wed, 29 Feb 2012 15:34:14 +0100
From: jose.hue...@sm2baleares.es
Subject: Development question
To: arslist@ARSLIST.ORG
** Hi listers,
Let's take the next example. Imagine we have a form, where there is some
display only field used to start some active link workflow. But if the
user
only changed this field I don't want that ARS consider the request as
modified and then prompts the user to abandon changes when he closes
the
form.
For instance a regular form with related forms. The related requests are
shown in a table field. And some display only fields allow selecting the
filtering of the table field. If someone changes the data of those
fields
to filter the table field and then closes the form, ARS prompts that if
he
abandon the form he will loose the changes.
I have some ideas about avoiding it, but I want to know your opinion and
how do you handle it.
Thanks,
Jose M. Huerta
OOTB Web services and Infopath
Hey everyone. Has anyone been able to connect to a Remedy web service with Infopath? I'm trying to connect to the OOTB service called HPD_IncidentInterface_Create_WS. The idea is to create an Infopath form (likely more than one) that will simply take the fields and create an incident using the web service. When I add this service to Infopath, it gives the following error: InfoPath cannot use the selected Web service method to submit data because the method does not accept valid XML data Is this an Infopath issue or Remedy not working or the nut behind the keyboard? I've found a couple resources of folks trying to do this and never really heard an answer or solution. This is the most detailed I've found: https://communities.bmc.com/communities/thread/31385 I have Infopath 2007 but have access to 2010 if necessary. We're on 7.5 FWIW. Thanks in advance Ron ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Slow server starts
Additional ideas: 1. Check to see if your network operations team has inserted a firewall or other latency-creating mechanic between the server and the DB. General database tips To avoid a decline in the BMC Remedy AR System server performance, remember the following tips: · Do not use a firewall between the BMC Remedy AR System server and database tiers. This can impact performance significantly. […] 2. Check to see if you are taking advantage of preload threads: Faster server initialization You can now configure the server to use multiple threads (known as “preload threads”) when loading the cache from the database. This option allows the server to make better use of system resources such as CPU and network bandwidth, and can greatly reduce the time required to load the cache at server initialization. This option can also be configured for use during run time. For information about using this option, see “Using preload threads” in the Configuration Guide. -David J. Easter Manager of Product Management, Remedy Platform BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Terje Moglestue Sent: Thursday, March 01, 2012 8:56 AM To: arslist@ARSLIST.ORG Subject: Re: Slow server starts ** William, I got the same issue on MS SQL on a remote server and find it very slow to start-up. Are you using FQDN (fully qualified domain name) for all server references within BMC? With a correct setup in you DNS servers it should not make a difference. I found that we had less issues and quicker startup if I used FQDN for all server references. Your RAM your your mid-tier sounds low to me. Bring it up to 4 CPU's and minimum 4 GB RAM. This make no difference in start up for the app server. ~ Terje Sent from my iPad On 1 Mar 2012, at 16:26, William Abdo william.a...@verio.netmailto:william.a...@verio.net wrote: ** Hi All, I am respectfully asking for your wisdom in an issue I am having. I have noticed that our virtual servers are taking upwards to 45 minutes – 1 hour to start-up. This is unacceptable and I am currently in a guessing game for the true cause. Memory, connections, … 1 physical 124 gig running 6 virtual machines 4- 12 gig ARS servers 2- 2 gig mid-tiers All running Windows 2008 ARS 7.6.04 ITSM Suite 10 gig single nic 1 gig network pipeline The Oracle database is on a different machine. It used to take about 20 minutes to start and now it is upwards to 45 min to an hour. Do you have any suggestions for this issue? Respectfully, William This email message is intended for the use of the person to whom it has been sent, and may contain information that is confidential or legally protected. If you are not the intended recipient or have received this message in error, you are not authorized to copy, distribute, or otherwise use this message or its attachments. Please notify the sender immediately by return e-mail and permanently delete this message and any attachments. Verio, Inc. makes no warranty that this email is error or virus free. Thank you. _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Slow server starts
Thanks David Easter , I know we are using the max of 20 preload threads, however I do need to check on the firewall or other latency-creating mechanic between the server and the DB. If you think of anything else my ears are open. Respectfully, William From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Easter, David Sent: Thursday, March 01, 2012 1:16 PM To: arslist@ARSLIST.ORG Subject: Re: Slow server starts ** Additional ideas: 1. Check to see if your network operations team has inserted a firewall or other latency-creating mechanic between the server and the DB. General database tips To avoid a decline in the BMC Remedy AR System server performance, remember the following tips: · Do not use a firewall between the BMC Remedy AR System server and database tiers. This can impact performance significantly. […] 2. Check to see if you are taking advantage of preload threads: Faster server initialization You can now configure the server to use multiple threads (known as “preload threads”) when loading the cache from the database. This option allows the server to make better use of system resources such as CPU and network bandwidth, and can greatly reduce the time required to load the cache at server initialization. This option can also be configured for use during run time. For information about using this option, see “Using preload threads” in the Configuration Guide. -David J. Easter Manager of Product Management, Remedy Platform BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Terje Moglestue Sent: Thursday, March 01, 2012 8:56 AM To: arslist@ARSLIST.ORG Subject: Re: Slow server starts ** William, I got the same issue on MS SQL on a remote server and find it very slow to start-up. Are you using FQDN (fully qualified domain name) for all server references within BMC? With a correct setup in you DNS servers it should not make a difference. I found that we had less issues and quicker startup if I used FQDN for all server references. Your RAM your your mid-tier sounds low to me. Bring it up to 4 CPU's and minimum 4 GB RAM. This make no difference in start up for the app server. ~ Terje Sent from my iPad On 1 Mar 2012, at 16:26, William Abdo william.a...@verio.net wrote: ** Hi All, I am respectfully asking for your wisdom in an issue I am having. I have noticed that our virtual servers are taking upwards to 45 minutes – 1 hour to start-up. This is unacceptable and I am currently in a guessing game for the true cause. Memory, connections, … 1 physical 124 gig running 6 virtual machines 4- 12 gig ARS servers 2- 2 gig mid-tiers All running Windows 2008 ARS 7.6.04 ITSM Suite 10 gig single nic 1 gig network pipeline The Oracle database is on a different machine. It used to take about 20 minutes to start and now it is upwards to 45 min to an hour. Do you have any suggestions for this issue? Respectfully, William This email message is intended for the use of the person to whom it has been sent, and may contain information that is confidential or legally protected. If you are not the intended recipient or have received this message in error, you are not authorized to copy, distribute, or otherwise use this message or its attachments. Please notify the sender immediately by return e-mail and permanently delete this message and any attachments. Verio, Inc. makes no warranty that this email is error or virus free. Thank you. _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ This email message is intended for the use of the person to whom it has been sent, and may contain information that is confidential or legally protected. If you are not the intended recipient or have received this message in error, you are not authorized to copy, distribute, or otherwise use this message or its attachments. Please notify the sender immediately by return e-mail and permanently delete this message and any attachments. Verio, Inc. makes no warranty that this email is error or virus free. Thank you. ___ UNSUBSCRIBE or access ARSlist
Re : too many Migrator errors.
Hello Mark, I am migrating forms and workflow and data as well... But I am having a problem with the remedy objects... the migrator is working fine with the data albeit slow So my main priority at the moment is to get the forms and workflow migrated, the rest I can figure out later. I will take a look at RRR Chice as well... Many thanks frex De : Mark Lev mark@rightstar.com À : arslist@ARSLIST.ORG Envoyé le : Jeudi 1 mars 2012 16h46 Objet : Re: too many Migrator errors. ** If it is data that you are migrating, then I suggest you look at RRR Chive. It’s free, it’s awesome, and most importantly, it works, even with huge migrations. From:Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Frex Popo Sent: Thursday, March 01, 2012 10:34 AM To: arslist@ARSLIST.ORG Subject: too many Migrator errors. ** Dear all, I have been having some serious problems with migrator and would like to know from anyone how opted for some other product. It’s quite unbelievable that a migration fails for one form or some other object, then you fix it and try and migrate the same .migration file only for some other object to fail... so I am looking for something which will save me time and too much grief. I am still on 7.1 servers and tried various migrator versions (t.1 and above) but not luck Any thought will be very much appreciated. Many thanks frex _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are__attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re : too many Migrator errors.
Oops! I forgot to mention that I am using the latest version I am using 7.4.6SP2... this was in fact recomended by BMC after we had serious problems with 7.1latest patch.. Anyway, will try and rebuild the cache again and see how it goes thanks De : Arner, Todd tar...@glhec.org À : arslist@ARSLIST.ORG Envoyé le : Jeudi 1 mars 2012 16h56 Objet : Re: too many Migrator errors. ** We had similar issues with the 7.1 version. Also had issues with the migrations being extremely slow. After we upgraded migrator to 7.5 all of our issues seemed to go away. You may also want to try deleting the migrator cache and rebuild it. That has solved issues we’ve seen in the past. FYI, we did use the 7.5 migrator against the 7.1 server with no issues. HTH, Todd Arner From:Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Frex Popo Sent: Thursday, March 01, 2012 9:34 AM To: arslist@ARSLIST.ORG Subject: too many Migrator errors. ** Dear all, I have been having some serious problems with migrator and would like to know from anyone how opted for some other product. It’s quite unbelievable that a migration fails for one form or some other object, then you fix it and try and migrate the same .migration file only for some other object to fail... so I am looking for something which will save me time and too much grief. I am still on 7.1 servers and tried various migrator versions (t.1 and above) but not luck Any thought will be very much appreciated. Many thanks frex _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ The information contained in this communication may be confidential, is intended only for the use of the recipient(s) named above, and may be legally privileged. If the reader of this message is not the intended recipient, you are hereby notified that any dissemination, distribution, or copying of this communication, or any of its contents, is strictly prohibited. If you have received this communication in error, please notify the sender immediately and destroy or delete the original message and any copy of it from your computer system. If you have any questions concerning this message, please contact the sender. _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Slow server starts
William, There is a bug in SP1. We experienced the same issue and were told to get to SP2 to fix this. We are running SP2 in Dev now and its only taking about 5 minutes to restart but we don't have a fully populated DB/load on it yet from our prod image. Mike Hamner U.S. Department of Interior From: William Abdo william.a...@verio.net To: arslist@ARSLIST.ORG Date: 03/01/2012 11:43 AM Subject:Re: Slow server starts Sent by:Action Request System discussion list(ARSList) arslist@ARSLIST.ORG ** Thanks David Easter , I know we are using the max of 20 preload threads, however I do need to check on the firewall or other latency-creating mechanic between the server and the DB. If you think of anything else my ears are open. Respectfully, William From: Action Request System discussion list(ARSList) [ mailto:arslist@ARSLIST.ORG] On Behalf Of Easter, David Sent: Thursday, March 01, 2012 1:16 PM To: arslist@ARSLIST.ORG Subject: Re: Slow server starts ** Additional ideas: 1. Check to see if your network operations team has inserted a firewall or other latency-creating mechanic between the server and the DB. General database tips To avoid a decline in the BMC Remedy AR System server performance, remember the following tips: · Do not use a firewall between the BMC Remedy AR System server and database tiers. This can impact performance significantly. […] 2. Check to see if you are taking advantage of preload threads: Faster server initialization You can now configure the server to use multiple threads (known as “preload threads”) when loading the cache from the database. This option allows the server to make better use of system resources such as CPU and network bandwidth, and can greatly reduce the time required to load the cache at server initialization. This option can also be configured for use during run time. For information about using this option, see “Using preload threads” in the Configuration Guide. -David J. Easter Manager of Product Management, Remedy Platform BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Terje Moglestue Sent: Thursday, March 01, 2012 8:56 AM To: arslist@ARSLIST.ORG Subject: Re: Slow server starts ** William, I got the same issue on MS SQL on a remote server and find it very slow to start-up. Are you using FQDN (fully qualified domain name) for all server references within BMC? With a correct setup in you DNS servers it should not make a difference. I found that we had less issues and quicker startup if I used FQDN for all server references. Your RAM your your mid-tier sounds low to me. Bring it up to 4 CPU's and minimum 4 GB RAM. This make no difference in start up for the app server. ~ Terje Sent from my iPad On 1 Mar 2012, at 16:26, William Abdo william.a...@verio.net wrote: ** Hi All, I am respectfully asking for your wisdom in an issue I am having. I have noticed that our virtual servers are taking upwards to 45 minutes – 1 hour to start-up. This is unacceptable and I am currently in a guessing game for the true cause. Memory, connections, … 1 physical 124 gig running 6 virtual machines 4- 12 gig ARS servers 2- 2 gig mid-tiers All running Windows 2008 ARS 7.6.04 ITSM Suite 10 gig single nic 1 gig network pipeline The Oracle database is on a different machine. It used to take about 20 minutes to start and now it is upwards to 45 min to an hour. Do you have any suggestions for this issue? Respectfully, William This email message is intended for the use of the person to whom it has been sent, and may contain information that is confidential or legally protected. If you are not the intended recipient or have received this message in error, you are not authorized to copy, distribute, or otherwise use this message or its attachments. Please notify the sender immediately by return e-mail and permanently delete this message and any attachments. Verio, Inc. makes no warranty that this email is error or virus free. Thank you. _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ This email message is intended for the use of the person to whom it has been sent, and may contain information that is confidential or legally protected. If you are not the intended recipient or have received this message in error,
Re: Re : too many Migrator errors.
7.6.04 SP3 was released on Feb 6 (although I didn’t get the email notice until the 16th). Check the EPD site Fred From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Frex Popo Sent: Thursday, March 01, 2012 1:13 PM To: arslist@ARSLIST.ORG Subject: Re : too many Migrator errors. ** Oops! I forgot to mention that I am using the latest version I am using 7.4.6SP2... this was in fact recomended by BMC after we had serious problems with 7.1latest patch.. Anyway, will try and rebuild the cache again and see how it goes thanks De : Arner, Todd tar...@glhec.org À : arslist@ARSLIST.ORG Envoyé le : Jeudi 1 mars 2012 16h56 Objet : Re: too many Migrator errors. ** We had similar issues with the 7.1 version. Also had issues with the migrations being extremely slow. After we upgraded migrator to 7.5 all of our issues seemed to go away. You may also want to try deleting the migrator cache and rebuild it. That has solved issues we’ve seen in the past. FYI, we did use the 7.5 migrator against the 7.1 server with no issues. HTH, Todd Arner From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Frex Popo Sent: Thursday, March 01, 2012 9:34 AM To: arslist@ARSLIST.ORG Subject: too many Migrator errors. ** Dear all, I have been having some serious problems with migrator and would like to know from anyone how opted for some other product. It’s quite unbelievable that a migration fails for one form or some other object, then you fix it and try and migrate the same .migration file only for some other object to fail... so I am looking for something which will save me time and too much grief. I am still on 7.1 servers and tried various migrator versions (t.1 and above) but not luck Any thought will be very much appreciated. Many thanks frex ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re : too many Migrator errors.
Thanks for the pointers.. I am migrating the objects in .migrator file I am only including the objects that are different from those in the target server...I am migrating forms and menus together in the same file and the rest of the workflow in another... so migrator should really workout the sequence effortlessly, at least thats what I read in the migrator manual... Problem I am having is that some form or forms fail... I fix the error and remigrate the forms again, then I get errors for other forms which didnt fail before and forms that in no way are related to the previous failed ones... I also get this with workflow... so you would think its all perfect only to find that other objects are failing in subsequent migrations(s).. So I am looking for some other tool which is tried and tested and which works... as to migrator, at the moment I only see more problems than solutions.. Regards frex De : Avy Mann avym...@yahoo.ca À : arslist@ARSLIST.ORG Envoyé le : Jeudi 1 mars 2012 17h19 Objet : Re: too many Migrator errors. ** Frex, I am not sure if this will help but: 1)You may want to first run a difference report between your migrator file and your destination server (assuming you are exporting to a migrator file as your first step-can mitigate mistakes). 2)You then would migrate each object type that shows up in your difference report one at a time. i.e. AL's together, AL guides together. 3)Make certain you migrate objects in the proper sequence (i.e. migrate ALs before AL Guides, supporting form for data driven menu or table field, etc.) This way, you can easily narrow down the failed object and hopefully the error message gives you enough to go on. I would also make certain all the options are set to your liking in migrator. Hope some of this helps. From: Frex Popo frexp...@yahoo.fr To: arslist@ARSLIST.ORG Sent: Thursday, March 1, 2012 10:34:20 AM Subject: too many Migrator errors. ** Dear all, I have been having some serious problems with migrator and would like to know from anyone how opted for some other product. It’s quite unbelievable that a migration fails for one form or some other object, then you fix it and try and migrate the same .migration file only for some other object to fail... so I am looking for something which will save me time and too much grief. I am still on 7.1 servers and tried various migrator versions (t.1 and above) but not luck Any thought will be very much appreciated. Many thanks frex_attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Slow server starts
Hi Joe, The -t option has been applied to see what turns up From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza Sent: Thursday, March 01, 2012 12:46 PM To: arslist@ARSLIST.ORG Subject: Re: Slow server starts ** William, This could be a known problem with the ARS on a VM using Oracle as the DB.. By design, the AR Server is designed to read chunks of 100 records so the bottle neck is when its reading the display properties table which has over a 140 K records if you have all the ITSM applications installed on the AR Server. You could try taking startup logs of the AR Server when you are starting it up.. in order to do this, you would need to add the –t option to the arserver startup line in the armonitor.conf (or cfg if you are on windows) file.. You can put the –t anywhere on the startup line after the path. The startup log will be named arstartup_.log where is a Process ID number and will be found in the AR System directory.. Tail this file during the startup and you might be able to see the progress of its startup.. If there are any other failures other than the latency on reading the display properties meta data table, you should see it on this log.. Joe From: William Abdo mailto:william.a...@verio.net Sent: Thursday, March 01, 2012 11:26 AM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Slow server starts ** Hi All, I am respectfully asking for your wisdom in an issue I am having. I have noticed that our virtual servers are taking upwards to 45 minutes – 1 hour to start-up. This is unacceptable and I am currently in a guessing game for the true cause. Memory, connections, … 1 physical 124 gig running 6 virtual machines 4- 12 gig ARS servers 2- 2 gig mid-tiers All running Windows 2008 ARS 7.6.04 ITSM Suite 10 gig single nic 1 gig network pipeline The Oracle database is on a different machine. It used to take about 20 minutes to start and now it is upwards to 45 min to an hour. Do you have any suggestions for this issue? Respectfully, William This email message is intended for the use of the person to whom it has been sent, and may contain information that is confidential or legally protected. If you are not the intended recipient or have received this message in error, you are not authorized to copy, distribute, or otherwise use this message or its attachments. Please notify the sender immediately by return e-mail and permanently delete this message and any attachments. Verio, Inc. makes no warranty that this email is error or virus free. Thank you. _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ This email message is intended for the use of the person to whom it has been sent, and may contain information that is confidential or legally protected. If you are not the intended recipient or have received this message in error, you are not authorized to copy, distribute, or otherwise use this message or its attachments. Please notify the sender immediately by return e-mail and permanently delete this message and any attachments. Verio, Inc. makes no warranty that this email is error or virus free. Thank you. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Slow server starts
Hi ED, No DB time outs recorded in the logs, could still be latency, I have to prove these things before they will take them seriously. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Tommy Morris Sent: Thursday, March 01, 2012 11:43 AM To: arslist@ARSLIST.ORG Subject: Re: Slow server starts ** You can also check the server logs and see what errors the service is reporting on startup. I had this happen (though not as extensive) and could see DB timeouts in the logs. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of La Grua, Edward Sent: Thursday, March 01, 2012 10:39 AM To: arslist@ARSLIST.ORG Subject: Re: Slow server starts ** William, I have the same issue…when the application server is located a different data center than where the Oracle DB is located. The latency seems to be the cause. My restarts in the same Data center take 10 minutes and when in a different DC it takes 30 minutes. Thanks, Ed From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of William Abdo Sent: Thursday, March 01, 2012 11:26 AM To: arslist@ARSLIST.ORG Subject: Slow server starts ** Hi All, I am respectfully asking for your wisdom in an issue I am having. I have noticed that our virtual servers are taking upwards to 45 minutes – 1 hour to start-up. This is unacceptable and I am currently in a guessing game for the true cause. Memory, connections, … 1 physical 124 gig running 6 virtual machines 4- 12 gig ARS servers 2- 2 gig mid-tiers All running Windows 2008 ARS 7.6.04 ITSM Suite 10 gig single nic 1 gig network pipeline The Oracle database is on a different machine. It used to take about 20 minutes to start and now it is upwards to 45 min to an hour. Do you have any suggestions for this issue? Respectfully, William This email message is intended for the use of the person to whom it has been sent, and may contain information that is confidential or legally protected. If you are not the intended recipient or have received this message in error, you are not authorized to copy, distribute, or otherwise use this message or its attachments. Please notify the sender immediately by return e-mail and permanently delete this message and any attachments. Verio, Inc. makes no warranty that this email is error or virus free. Thank you. _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ This message w/attachments (message) is intended solely for the use of the intended recipient(s) and may contain information that is privileged, confidential or proprietary. If you are not an intended recipient, please notify the sender, and then please delete and destroy all copies and attachments, and be advised that any review or dissemination of, or the taking of any action in reliance on, the information contained in or attached to this message is prohibited. Unless specifically indicated, this message is not an offer to sell or a solicitation of any investment products or other financial product or service, an official confirmation of any transaction, or an official statement of Sender. Subject to applicable law, Sender may intercept, monitor, review and retain e-communications (EC) traveling through its networks/systems and may produce any such EC to regulators, law enforcement, in litigation and as required by law. The laws of the country of each sender/recipient may impact the handling of EC, and EC may be archived, supervised and produced in countries other than the country in which you are located. This message cannot be guaranteed to be secure or free of errors or viruses. References to Sender are references to any subsidiary of Bank of America Corporation. Securities and Insurance Products: * Are Not FDIC Insured * Are Not Bank Guaranteed * May Lose Value * Are Not a Bank Deposit * Are Not a Condition to Any Banking Service or Activity * Are Not Insured by Any Federal Government Agency. Attachments that are part of this EC may have additional important disclosures and disclaimers, which you should read. This message is subject to terms available at the following link: http://www.bankofamerica.com/emaildisclaimer. By messaging with Sender you consent to the foregoing. _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ This email message is intended for the use of the person to whom it has been sent, and may contain information that is confidential or legally protected. If you are not the intended recipient or have received this message in error, you are not authorized to copy, distribute, or otherwise use this message or its attachments. Please notify the sender immediately by return e-mail and permanently delete this message
Re: Slow server starts
Hi Tauf Chowdhury, We do see a stall in memory growth however the logs are clear of a noticeable issue. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Tauf Chowdhury Sent: Thursday, March 01, 2012 11:31 AM To: arslist@ARSLIST.ORG Subject: Re: Slow server starts ** You should enable SQL and/or API logging and then perform a restart to see where you are getting hung up. It could be some external DB link or something that ARS is getting hung up on if you have any integrations. Sent from my iPhone On Mar 1, 2012, at 11:26 AM, William Abdo william.a...@verio.net wrote: ** Hi All, I am respectfully asking for your wisdom in an issue I am having. I have noticed that our virtual servers are taking upwards to 45 minutes - 1 hour to start-up. This is unacceptable and I am currently in a guessing game for the true cause. Memory, connections, ... 1 physical 124 gig running 6 virtual machines 4- 12 gig ARS servers 2- 2 gig mid-tiers All running Windows 2008 ARS 7.6.04 ITSM Suite 10 gig single nic 1 gig network pipeline The Oracle database is on a different machine. It used to take about 20 minutes to start and now it is upwards to 45 min to an hour. Do you have any suggestions for this issue? Respectfully, William This email message is intended for the use of the person to whom it has been sent, and may contain information that is confidential or legally protected. If you are not the intended recipient or have received this message in error, you are not authorized to copy, distribute, or otherwise use this message or its attachments. Please notify the sender immediately by return e-mail and permanently delete this message and any attachments. Verio, Inc. makes no warranty that this email is error or virus free. Thank you. _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ This email message is intended for the use of the person to whom it has been sent, and may contain information that is confidential or legally protected. If you are not the intended recipient or have received this message in error, you are not authorized to copy, distribute, or otherwise use this message or its attachments. Please notify the sender immediately by return e-mail and permanently delete this message and any attachments. Verio, Inc. makes no warranty that this email is error or virus free. Thank you. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
rich text field
Is there a rich text field in remedy? Regards, Andrew Goodall font face=monospacesize=-3brThe information transmitted is intended only for the person or entity to which it is addressed and brmay contain confidential and/or privileged material. If the reader of this message is not the intendedbrrecipient, you are hereby notified that your access is unauthorized, and any review, dissemination,brdistribution or copying of this message including any attachments is strictly prohibited. If you are notbrthe intended recipient, please contact the sender and delete the material from any computer.br ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: rich text field
Yes. Introduced first in AR System 7.6.03. Rich-text formatting in data fields You can add rich-text formatting (RTF) to character fields in browsers so that users can make changes to the format of text in a character field. For example, a user might want to italicize or center text. Additionally, you can allow users to add an image to a field with RTF by referencing a URL to an image. See Form and Application Objects Guide, Adding rich-text-formatting capabilities to a character field and the Editing fields with rich text formatting section in the BMC Remedy Mid Tier Guide. -David J. Easter Manager of Product Management, Remedy Platform BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Andrew C Goodall Sent: Thursday, March 01, 2012 1:10 PM To: arslist@ARSLIST.ORG Subject: rich text field ** Is there a rich text field in remedy? Regards, Andrew Goodall The information transmitted is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. If the reader of this message is not the intended recipient, you are hereby notified that your access is unauthorized, and any review, dissemination, distribution or copying of this message including any attachments is strictly prohibited. If you are not the intended recipient, please contact the sender and delete the material from any computer. _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: rich text field
Thanks David! I was looking on 7.5, but luckily this is for an enhancement on 7.6.04 Regards, Andrew Goodall Software Engineer 2 | Development Services | jcpenney . www.jcp.com http://www.jcp.com/ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Easter, David Sent: Thursday, March 01, 2012 3:12 PM To: arslist@ARSLIST.ORG Subject: Re: rich text field Yes. Introduced first in AR System 7.6.03. Rich-text formatting in data fields You can add rich-text formatting (RTF) to character fields in browsers so that users can make changes to the format of text in a character field. For example, a user might want to italicize or center text. Additionally, you can allow users to add an image to a field with RTF by referencing a URL to an image. See Form and Application Objects Guide, Adding rich-text-formatting capabilities to a character field and the Editing fields with rich text formatting section in the BMC Remedy Mid Tier Guide. -David J. Easter Manager of Product Management, Remedy Platform BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Andrew C Goodall Sent: Thursday, March 01, 2012 1:10 PM To: arslist@ARSLIST.ORG Subject: rich text field ** Is there a rich text field in remedy? Regards, Andrew Goodall The information transmitted is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. If the reader of this message is not the intended recipient, you are hereby notified that your access is unauthorized, and any review, dissemination, distribution or copying of this message including any attachments is strictly prohibited. If you are not the intended recipient, please contact the sender and delete the material from any computer. _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
query help
I've drawn a blank.. need help creating a query. I have a field (field1) on a view form that I want to search for all records that do not contain symbol / (forward slash). Example of data in field: ABC/123 ABB ABC/345 DEF/555 DEF XY I only need the query to return ABB, DEF, XY. I can do 'field1' LIKE %/%---but how do I do the opposite? I've tried: 'field1' != %/% ---this does not work. Thanks for the help, Marcelo ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: query help
NOT ‘field1’ LIKE “%/%” On Thu, Mar 1, 2012 at 3:21 PM, Martinez, Marcelo A marc...@cpchem.com wrote: ** I’ve drawn a blank.. need help creating a query. I have a field (field1) on a view form that I want to search for all records that do not contain symbol “/” (forward slash). Example of data in field: ABC/123 ABB ABC/345 DEF/555 DEF XY I only need the query to return ABB, DEF, XY. I can do ‘field1’ LIKE “%/%” ---but how do I do the opposite? I’ve tried: 'field1' != %/% ---this does not work. Thanks for the help, Marcelo _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Very Soon: BMC RD proactively Sharing and openly Interacting
Phil, Jason, Jose, all, This 1-hour monthly WebEx will indeed enable convo between you and experts. It doesn't prevent online conversations that happen almost 24x7, it enables live+interactive demos/explanations (from RD and/or you). We sure want to post the recordings. There are many people to credit for this initiative, you'll meet them during these meetings. Can't wait for the first session. Looking forward to interacting with you (before F2Fing for WWRUG12), ~ Matt Laurenceau Senior Community Ambassador, BMC Communities matthieu_laurenc...@bmc.com Follow me @Matt_L Skype: matt.laurenceau On 1 mars 2012, at 20:04, bullcreek.com bauti...@bullcreek.com wrote: I think BMC should host a one hour radio show where listeners could call in with their questions about AR System, Mid Tier, Workflow, Apps, Integrations, etc. with Doug Mueller and perhaps David Easter, Matt Laurenceau, or perhaps Lisa K (who did a great job on the 7.7 Beta calls), host the show kind of like a BMC Remedy version of Car Talk. Interestingly, this was brought up to me years ago but I wasn't sure I had the bandwidth for it. Now I am certain that I don't! :-) Phil Bautista President / CEO Bull Creek Data Corporation www.bullcreek.com Remedy Approved Consultant (RAC) 512-731-0304 -Original message- From: Jason Miller jason.mil...@gmail.com Date: Thu, 1 Mar 2012 12:25:16 -0500 To: arslist@ARSLIST.ORG Subject: Re: Very Soon: BMC RD proactively Sharing and openly Interacting This is awesome Matt! Jose, I definitely see your point. My thought is having it in a phone call format will provide a bit more of a dynamic interaction. For example I can post a discussion in the BMC Communities and there is a good chance I will get a reply from somebody at BMC. A response isn't guaranteed though. Now BMC obviously has the right to not answer a question on the phone but the expectation is you have their time right then and there and somebody will respond. If it will be anything at like the beta calls have been a BMC employee will take the task of following up on (appropriate) questions that could not be answers right then an there. In the Communities your question could go without a response. Aside from that it seems to me that text on a web page can't cover a topic quite as thoroughly as a voice conversation. It is great for listing step by step instructions but does not work quite as well for working out conceptual topics. Maybe the call can be recorded and posted to the Communities? Jason On Wed, Feb 29, 2012 at 8:41 AM, Jose Huerta jose.hue...@sm2baleares.eswr ote: ** Just to contribute, I like the idea. But I would prefer to hold it at the communities in a forum format. Thus, it can be readed by other professionals later. Jose M. Huerta Project Manager** Movil: 661 665 088 Telf.: 971 75 03 24 Fax: 971 75 07 94 http://www.sm2baleares.es/ SM2 Baleares S.A. C/Rita Levi Edificio SM2 Parc Bit 07121 Palma de Mallorca http://es-es.facebook.com/pages/SM2-Baleares/158608627954 http://twitter.com/#!/SM2Baleares http://www.linkedin.com/company/sm2-baleares La informaci�n contenida en este mensaje de correo electr�nico es confidencial. La misma, es enviada con la intenci�n de que �nicamente sea le�da por la persona(s) a la(s) que va dirigida. El acceso a este mensa je por otras personas no est� autorizado, por lo que en tal caso, le rogam os que nos lo comunique por la misma v�a, se abstenga de realizar copias d el mensaje o remitirlo o entregarlo a otra persona y proceda a borrarlo de inmediato. P Por favor, no imprima este mensaje ni sus documentos adjuntos si no es necesario. On Wed, Feb 29, 2012 at 16:35, Matt Laurenceau matt.laurenc...@gmail.com wrote: ** BMC is launching a monthly *BMC Atrium Ask the Experts* series to discuss Best Practices and to answer your architecture and implementatio n questions. The format is informal and simple. BMC product managers and architects will start the call with a short discussion on a select BMC Atrium topic, then open up the forum for YOUR questions. All Atrium-related topics are fair game. We will have *Architects, Product Managers Product Marketing* on the phone to answer your questions. We ask that product specific support questions be routed thro ugh normal channels. To register for the first call happening on March 6th 2012 at 8am PST, please register at http://tinyurl.com/AtriumRSVP. Looking forward to interacting, ~ Matt Laurenceau, BMC Software Senior Community Ambassador, BMC Communities matthieu_laurenc...@bmc.com Follow me at @Matt_L https://twitter.com/matt_L Skype: matt.laurenceau _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_
Re: rich text field
In 7.5.00, you could use the template based tooltip / view field feature to display formatted HTML - but it's not exactly what you're looking for, admittedly. From the 7.5.00 What's New: Text formatting template and rich text formatting Templates are a method of formatting text dynamically for presentation in AR System. The data included in templates is specified through parameters that the client workflow substitutes at runtime. Templates can be used to format text in tooltips and view fields. Templates are stored as HTML file attachments in the AR System Resource Definitions form, which enables you to store information about the template. A template is HTML code with parameters or field IDs. The template can be a complete HTML document (starting and ending with html and body tags) or a portion (snippet) of an HTML document (for example, a group of table rows). A template can be processed using either of these methods: * Create a Set Fields workflow action that uses the TEMPLATE function to place content into a character field or a view field. * Bind a template directly to a view field. Use this method when you do not need to calculate parameter values in workflow. Templates can be nested within templates, either by using workflow to generate content from a template with an HTML snippet and placing it into a hidden field, or by using the TEMPLATE function within another TEMPLATE function. A message action of the type Tooltip can display the HTML generated by an earlier Set Fields action. For more information about templates, see Chapter 10, Using templates, in the Form and Application Objects Guide. -David J. Easter Manager of Product Management, Remedy Platform BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Andrew C Goodall Sent: Thursday, March 01, 2012 1:14 PM To: arslist@ARSLIST.ORG Subject: Re: rich text field ** Thanks David! I was looking on 7.5, but luckily this is for an enhancement on 7.6.04 Regards, Andrew Goodall Software Engineer 2 | Development Services | jcpenney . www.jcp.com http://www.jcp.com/ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Easter, David Sent: Thursday, March 01, 2012 3:12 PM To: arslist@ARSLIST.ORG Subject: Re: rich text field Yes. Introduced first in AR System 7.6.03. Rich-text formatting in data fields You can add rich-text formatting (RTF) to character fields in browsers so that users can make changes to the format of text in a character field. For example, a user might want to italicize or center text. Additionally, you can allow users to add an image to a field with RTF by referencing a URL to an image. See Form and Application Objects Guide, Adding rich-text-formatting capabilities to a character field and the Editing fields with rich text formatting section in the BMC Remedy Mid Tier Guide. -David J. Easter Manager of Product Management, Remedy Platform BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Andrew C Goodall Sent: Thursday, March 01, 2012 1:10 PM To: arslist@ARSLIST.ORG Subject: rich text field ** Is there a rich text field in remedy? Regards, Andrew Goodall The information transmitted is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. If the reader of this message is not the intended recipient, you are hereby notified that your access is unauthorized, and any review, dissemination, distribution or copying of this message including any attachments is strictly prohibited. If you are not the intended recipient, please contact the sender and delete the material from any computer. _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
SOAP API
I need to be able to push data to another system through a SOAP API however the Remedy 7.5 Integration Guide says that this is not possible. Has anyone found a way to utilize SOAP API or is this functionality available in 7.6.04? I have not pulled the 7.6.+ IG up to actually read for myself yet. Tommy Morris CMDB Certified Specialist Director of Remedy Integrations [cid:image001.png@01CCF7C5.12D5EF10]http://www.pinebreeze.com/ tommy.mor...@pinebreeze.comhttps://exg5.exghost.com/owa/redir.aspx?C=1d40184b0dc44e86917981c2ecb56197URL=mailto%3atommy.morris%40pinebreeze.com 817.727.1021 - mobile 972.899.2366 - office 972.899.2898 - fax ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are inline: image001.png
Re: query help
Thanks Axton. I've not used NOT before. Your example does work querying the incident form, etc. But does not work on my vendor form (I said view form before, that's incorrect, my fault). Also 'field1' is a character field... 'field1' LIKE %/% -- works and returns the expected results. But I want the opposite. NOT 'field1' LIKE %/% -- no entries are returned. Anything else I could try? Thanks - Marcelo -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Axton Sent: Thursday, March 01, 2012 3:24 PM To: arslist@ARSLIST.ORG Subject: Re: query help NOT 'field1' LIKE %/% On Thu, Mar 1, 2012 at 3:21 PM, Martinez, Marcelo A marc...@cpchem.com wrote: ** I've drawn a blank.. need help creating a query. I have a field (field1) on a view form that I want to search for all records that do not contain symbol / (forward slash). Example of data in field: ABC/123 ABB ABC/345 DEF/555 DEF XY I only need the query to return ABB, DEF, XY. I can do 'field1' LIKE %/% ---but how do I do the opposite? I've tried: 'field1' != %/% ---this does not work. Thanks for the help, Marcelo _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: query help
Try it like this NOT ('field1' LIKE %/%)
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Martinez, Marcelo A
Sent: Thursday, March 01, 2012 4:15 PM
To: arslist@ARSLIST.ORG
Subject: Re: query help
Thanks Axton. I've not used NOT before.
Your example does work querying the incident form, etc. But does not work on my
vendor form (I said view form before, that's incorrect, my fault). Also
'field1' is a character field...
'field1' LIKE %/% -- works and returns the expected results. But I want the
opposite.
NOT 'field1' LIKE %/% -- no entries are returned.
Anything else I could try?
Thanks - Marcelo
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Axton
Sent: Thursday, March 01, 2012 3:24 PM
To: arslist@ARSLIST.ORG
Subject: Re: query help
NOT 'field1' LIKE %/%
On Thu, Mar 1, 2012 at 3:21 PM, Martinez, Marcelo A marc...@cpchem.com wrote:
**
I've drawn a blank.. need help creating a query.
I have a field (field1) on a view form that I want to search for all
records that do not contain symbol / (forward slash).
Example of data in field:
ABC/123
ABB
ABC/345
DEF/555
DEF
XY
I only need the query to return ABB, DEF, XY.
I can do 'field1' LIKE %/% ---but how do I do the opposite?
I've tried: 'field1' != %/% ---this does not work.
Thanks for the help,
Marcelo
_attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_
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ava.lang.ArrayIndexOutOfBoundsException
Hello All, We have upgraded one of our ARSystem servers and Midtier to 7.5 patch 7 from 7.0.01 patch 8. We are encountering java.lang.ArrayIndexOutOfBoundsException on websphere application server, which is causing 500 error to uses. We don't have an option other than restarting the web application servers for every 30 mins, otherwise the application is not responding. I am attaching the logs, Please take a look and let me know if you have any solution for this. Mid Tier is installed on Solaris. Here is o/s and web server information O/S - Sun Solaris 10 Websphere 7 .21 (32 bit) Mid Tier 7.5 Patch 7 AR System is installed on the Windows box O/S - Windows 2003 server. Mid Tier 7.5 Patch 7. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: query help
Are your parentheses correct?
(NOT('Field1' LIKE %/%)
Thanks,
Elmo Gentry
Remedy Developer
HP Enterprise Services
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Martinez, Marcelo A
Sent: Thursday, March 01, 2012 5:15 PM
To: arslist@ARSLIST.ORG
Subject: Re: query help
Thanks Axton. I've not used NOT before.
Your example does work querying the incident form, etc. But does not work on my
vendor form (I said view form before, that's incorrect, my fault). Also
'field1' is a character field...
'field1' LIKE %/% -- works and returns the expected results. But I want the
opposite.
NOT 'field1' LIKE %/% -- no entries are returned.
Anything else I could try?
Thanks - Marcelo
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Axton
Sent: Thursday, March 01, 2012 3:24 PM
To: arslist@ARSLIST.ORG
Subject: Re: query help
NOT 'field1' LIKE %/%
On Thu, Mar 1, 2012 at 3:21 PM, Martinez, Marcelo A marc...@cpchem.com wrote:
**
I've drawn a blank.. need help creating a query.
I have a field (field1) on a view form that I want to search for all records
that do not contain symbol / (forward slash).
Example of data in field:
ABC/123
ABB
ABC/345
DEF/555
DEF
XY
I only need the query to return ABB, DEF, XY.
I can do 'field1' LIKE %/% ---but how do I do the opposite?
I've tried: 'field1' != %/% ---this does not work.
Thanks for the help,
Marcelo
_attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_
___
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Re: SOAP API
Isn't the SOAP API just another way of saying a Web Service? From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Tommy Morris Sent: Thursday, March 01, 2012 4:07 PM To: arslist@ARSLIST.ORG Subject: SOAP API ** I need to be able to push data to another system through a SOAP API however the Remedy 7.5 Integration Guide says that this is not possible. Has anyone found a way to utilize SOAP API or is this functionality available in 7.6.04? I have not pulled the 7.6.+ IG up to actually read for myself yet. Tommy Morris CMDB Certified Specialist Director of Remedy Integrations [Description: cid:image001.png@01CCF6B9.D0C054F0]http://www.pinebreeze.com/ tommy.mor...@pinebreeze.comhttps://exg5.exghost.com/owa/redir.aspx?C=1d40184b0dc44e86917981c2ecb56197URL=mailto%3atommy.morris%40pinebreeze.com 817.727.1021 - mobile 972.899.2366 - office 972.899.2898 - fax ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are inline: image001.png
Automate Cache Flush
I'm wanting to automate the cache flush and didn't find anything in the manuals about how to go about automating it.any suggestions are appreciated. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: SOAP API
I would think so as well.. Joe From: Grooms, Frederick W Sent: Thursday, March 01, 2012 5:33 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: SOAP API ** Isn’t the SOAP API just another way of saying a Web Service? From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Tommy Morris Sent: Thursday, March 01, 2012 4:07 PM To: arslist@ARSLIST.ORG Subject: SOAP API ** I need to be able to push data to another system through a SOAP API however the Remedy 7.5 Integration Guide says that this is not possible. Has anyone found a way to utilize SOAP API or is this functionality available in 7.6.04? I have not pulled the 7.6.+ IG up to actually read for myself yet. Tommy Morris CMDB Certified Specialist Director of Remedy Integrations tommy.mor...@pinebreeze.com 817.727.1021 – mobile 972.899.2366 - office 972.899.2898 - fax _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Areimage001.png
Re: SOAP API (Resolved)
I freaked when I read SOAP-encoded arrays and SOAP-encoded structures are not supported I went back and actually RTM to find my where I had starting reading to far down the doc. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Grooms, Frederick W Sent: Thursday, March 01, 2012 4:33 PM To: arslist@ARSLIST.ORG Subject: Re: SOAP API ** Isn't the SOAP API just another way of saying a Web Service? From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Tommy Morris Sent: Thursday, March 01, 2012 4:07 PM To: arslist@ARSLIST.ORG Subject: SOAP API ** I need to be able to push data to another system through a SOAP API however the Remedy 7.5 Integration Guide says that this is not possible. Has anyone found a way to utilize SOAP API or is this functionality available in 7.6.04? I have not pulled the 7.6.+ IG up to actually read for myself yet. Tommy Morris CMDB Certified Specialist Director of Remedy Integrations [cid:image001.png@01CCF7CC.09544B10]http://www.pinebreeze.com/ tommy.mor...@pinebreeze.comhttps://exg5.exghost.com/owa/redir.aspx?C=1d40184b0dc44e86917981c2ecb56197URL=mailto%3atommy.morris%40pinebreeze.com 817.727.1021 - mobile 972.899.2366 - office 972.899.2898 - fax _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are inline: image001.png
Re: Automate Cache Flush
Are you talking of the Mid-Tier Cache? Or the AR System Cache? If you are talking of the AR System cache its possible to do that running the arsignal command with the –g option. If you are talking of the Mid-Tier cache, I do not think there is any documented method of doing it.. Joe From: LJ LongWing Sent: Thursday, March 01, 2012 5:51 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Automate Cache Flush ** I’m wanting to automate the cache flush and didn’t find anything in the manuals about how to go about automating it…any suggestions are appreciated. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: SOAP API (Resolved)
Arrays are not supported as there is no object within the AR System that you can map those to. AR System data is single dimensional and does not support the storage of arrays or structures so that statement is true.. As long as data is returned or sent as a single row, the AR System supports it when using a web service.. Joje From: Tommy Morris Sent: Thursday, March 01, 2012 6:03 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: SOAP API (Resolved) ** I freaked when I read “SOAP-encoded arrays and SOAP-encoded structures are not supported” I went back and actually RTM to find my where I had starting reading to far down the doc. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Grooms, Frederick W Sent: Thursday, March 01, 2012 4:33 PM To: arslist@ARSLIST.ORG Subject: Re: SOAP API ** Isn’t the SOAP API just another way of saying a Web Service? From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Tommy Morris Sent: Thursday, March 01, 2012 4:07 PM To: arslist@ARSLIST.ORG Subject: SOAP API ** I need to be able to push data to another system through a SOAP API however the Remedy 7.5 Integration Guide says that this is not possible. Has anyone found a way to utilize SOAP API or is this functionality available in 7.6.04? I have not pulled the 7.6.+ IG up to actually read for myself yet. Tommy Morris CMDB Certified Specialist Director of Remedy Integrations tommy.mor...@pinebreeze.com 817.727.1021 – mobile 972.899.2366 - office 972.899.2898 - fax _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Areimage001.png
Re: SOAP API (Resolved)
So I can’t call a Web Service that pushes variables from Remedy to another data source that ONLY accepts external record creation via web service API? From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza Sent: Thursday, March 01, 2012 5:07 PM To: arslist@ARSLIST.ORG Subject: Re: SOAP API (Resolved) ** Arrays are not supported as there is no object within the AR System that you can map those to. AR System data is single dimensional and does not support the storage of arrays or structures so that statement is true.. As long as data is returned or sent as a single row, the AR System supports it when using a web service.. Joje From: Tommy Morrismailto:tommy.mor...@pinebreeze.com Sent: Thursday, March 01, 2012 6:03 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: SOAP API (Resolved) ** I freaked when I read “SOAP-encoded arrays and SOAP-encoded structures are not supported” I went back and actually RTM to find my where I had starting reading to far down the doc. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Grooms, Frederick W Sent: Thursday, March 01, 2012 4:33 PM To: arslist@ARSLIST.ORG Subject: Re: SOAP API ** Isn’t the SOAP API just another way of saying a Web Service? From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Tommy Morris Sent: Thursday, March 01, 2012 4:07 PM To: arslist@ARSLIST.ORG Subject: SOAP API ** I need to be able to push data to another system through a SOAP API however the Remedy 7.5 Integration Guide says that this is not possible. Has anyone found a way to utilize SOAP API or is this functionality available in 7.6.04? I have not pulled the 7.6.+ IG up to actually read for myself yet. Tommy Morris CMDB Certified Specialist Director of Remedy Integrations [cid:image001.png@01CCF7CD.F722C870]http://www.pinebreeze.com/ tommy.mor...@pinebreeze.comhttps://exg5.exghost.com/owa/redir.aspx?C=1d40184b0dc44e86917981c2ecb56197URL=mailto%3atommy.morris%40pinebreeze.com 817.727.1021 – mobile 972.899.2366 - office 972.899.2898 - fax _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are inline: image001.png
ARERR 514: Contents of the Status-History field in the flat file database are missing or invalid
Can anyone provide a hint/how to resolve this error? Thu Mar 1 18:07:30 2012 390603 : Contents of the Status-History field in the flat file database are missing or invalid (ARERR 514) -- View this message in context: http://old.nabble.com/ARERR-514%3A-Contents-of-the-Status-History-field-in-the-flat-file-database-are-missing-or-invalid-tp33425076p33425076.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: query help
Tried NOT ('field1' LIKE %/%) --no go
Tried (NOT ('field1' LIKE %/%)) -- no go
I'll expand on my request a little.
I have a vendor form reading active directory thru LDAP. One of the user's
attributes is 'physicalDeliveryOfficeName' , some users have the value in this
field as ABC/123 or ABC or AAA-123\123. On this field, I only want to extract
what is to the left of the /.
Therefore, I used the string:
SUBSTR($physicalDeliveryOfficeName$, 0, STRSTR($physicalDeliveryOfficeName$,
/) - 1)
This query works fine, except when there is no / , then I don't get that
record.
Thanks everyone.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Tommy Morris
Sent: Thursday, March 01, 2012 4:20 PM
To: arslist@ARSLIST.ORG
Subject: Re: query help
Try it like this NOT ('field1' LIKE %/%)
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Martinez, Marcelo A
Sent: Thursday, March 01, 2012 4:15 PM
To: arslist@ARSLIST.ORG
Subject: Re: query help
Thanks Axton. I've not used NOT before.
Your example does work querying the incident form, etc. But does not work on my
vendor form (I said view form before, that's incorrect, my fault). Also
'field1' is a character field...
'field1' LIKE %/% -- works and returns the expected results. But I want the
opposite.
NOT 'field1' LIKE %/% -- no entries are returned.
Anything else I could try?
Thanks - Marcelo
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Axton
Sent: Thursday, March 01, 2012 3:24 PM
To: arslist@ARSLIST.ORG
Subject: Re: query help
NOT 'field1' LIKE %/%
On Thu, Mar 1, 2012 at 3:21 PM, Martinez, Marcelo A marc...@cpchem.com wrote:
**
I've drawn a blank.. need help creating a query.
I have a field (field1) on a view form that I want to search for all
records that do not contain symbol / (forward slash).
Example of data in field:
ABC/123
ABB
ABC/345
DEF/555
DEF
XY
I only need the query to return ABB, DEF, XY.
I can do 'field1' LIKE %/% ---but how do I do the opposite?
I've tried: 'field1' != %/% ---this does not work.
Thanks for the help,
Marcelo
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Re: Automate Cache Flush
Hi LJ, The cache is automatically flushed based on Definition Change Check Interval parameter in the mid tier config page under Cache Settings. Regards, SriSamSri Appecherla Mobile# +61 469747355 On Fri, Mar 2, 2012 at 9:51 AM, LJ LongWing lj.longw...@gmail.com wrote: ** I’m wanting to automate the cache flush and didn’t find anything in the manuals about how to go about automating it…any suggestions are appreciated. _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Date conversion in Pentaho/Spoon
ARSListers, ARS Version: 7.6.04 SP2 MS SQL 20008 I'm learning Pentaho/Spoon (part of the new Atrium Integrator on ARS 7.6.04 SP2) and I'm stumped on how to get dates from a text file input to CMDBOutput. I'm following the sample from BMC. For example, my spreadsheet has a date in US format of 10/13/2007. It's in the text file input as a String type.I'm using the Select Values step to rename and format it. Using BMC's example I'm using the format of M/d/ hh:mm:ss . When I do this, the output fails with: Unparseable date: Sat Oct 13 09:00:00 PDT 2007 I've tried changing the format and selecting from the menus. No luck. I've tried changing the date format on my spreadsheet. I've tried dd/mm/, mm/dd/ and /mm/dd formats with and without time on my spreadsheet with various formats in the Select Values step. I get either the above error or Unparseable date: 10/13/2007 I think I've tried every combination and I'm still not succeeding in getting dates into CMDB. Everything else works great. I'm out of ideas. Anyone have any suggestions? Thank you, Barb Barbara Siebert Senior Consultant QMX Support Services cell phone: 949-637-7522 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Automate Cache Flush
Looking specifically for the MidTier Cache…I would like to be able to hit a URL and have it do it….all without human interaction. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza Sent: Thursday, March 01, 2012 4:04 PM To: arslist@ARSLIST.ORG Subject: Re: Automate Cache Flush ** Are you talking of the Mid-Tier Cache? Or the AR System Cache? If you are talking of the AR System cache its possible to do that running the arsignal command with the –g option. If you are talking of the Mid-Tier cache, I do not think there is any documented method of doing it.. Joe From: LJ LongWing mailto:lj.longw...@gmail.com Sent: Thursday, March 01, 2012 5:51 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Automate Cache Flush ** I’m wanting to automate the cache flush and didn’t find anything in the manuals about how to go about automating it…any suggestions are appreciated. _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: SOAP API (Resolved)
Or a collection of multiple rows…you can do that by mapping that repeating structure to another form. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza Sent: Thursday, March 01, 2012 4:07 PM To: arslist@ARSLIST.ORG Subject: Re: SOAP API (Resolved) ** Arrays are not supported as there is no object within the AR System that you can map those to. AR System data is single dimensional and does not support the storage of arrays or structures so that statement is true.. As long as data is returned or sent as a single row, the AR System supports it when using a web service.. Joje From: Tommy Morris mailto:tommy.mor...@pinebreeze.com Sent: Thursday, March 01, 2012 6:03 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: SOAP API (Resolved) ** I freaked when I read “SOAP-encoded arrays and SOAP-encoded structures are not supported” I went back and actually RTM to find my where I had starting reading to far down the doc. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Grooms, Frederick W Sent: Thursday, March 01, 2012 4:33 PM To: arslist@ARSLIST.ORG Subject: Re: SOAP API ** Isn’t the SOAP API just another way of saying a Web Service? From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Tommy Morris Sent: Thursday, March 01, 2012 4:07 PM To: arslist@ARSLIST.ORG Subject: SOAP API ** I need to be able to push data to another system through a SOAP API however the Remedy 7.5 Integration Guide says that this is not possible. Has anyone found a way to utilize SOAP API or is this functionality available in 7.6.04? I have not pulled the 7.6.+ IG up to actually read for myself yet. Tommy Morris CMDB Certified Specialist Director of Remedy Integrations http://www.pinebreeze.com/ Description: cid:image001.png@01CCF6B9.D0C054F0 https://exg5.exghost.com/owa/redir.aspx?C=1d40184b0dc44e86917981c2ecb56197URL=mailto%3atommy.morris%40pinebreeze.com tommy.mor...@pinebreeze.com 817.727.1021 – mobile 972.899.2366 - office 972.899.2898 - fax _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are image001.png
Re: Automate Cache Flush
Yes, but anyone that has worked with the product for a sufficiently long time knows that doesn't work properly. I have a migration process that I fire and when the process is over, I want it to automatically flush the cache on the configured web servers. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of SriSamSri Appecherla Sent: Thursday, March 01, 2012 4:14 PM To: arslist@ARSLIST.ORG Subject: Re: Automate Cache Flush ** Hi LJ, The cache is automatically flushed based on Definition Change Check Interval parameter in the mid tier config page under Cache Settings. Regards, SriSamSri Appecherla Mobile# +61 469747355 On Fri, Mar 2, 2012 at 9:51 AM, LJ LongWing lj.longw...@gmail.com wrote: ** I'm wanting to automate the cache flush and didn't find anything in the manuals about how to go about automating it.any suggestions are appreciated. _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: query help
Marcelo,
The key topic here is that you are saying the form is a VENDOR FORM.
Being a vendor form, the AR System passes the qualification criteria on to the
plugin code that was written. That code is responsible for performing the
query and doing the processing.
So, the question is Does that code have logic that supports the NOT
operation?
Is this a vendor form supplied by BMC or one that a partner has written, or one
that your company has written?
Once you determine that, then you know where to go to get the answer about
whether the code supports the NOT operation.
As you can see, the operation and the syntax does indeed work (all permutations
of the syntax as any parenthesis are extra in this simple query) when you are
going to a regular form. That is because the NOT operation is fully supported
for regular and view forms by the AR System server.
What you will find in this situation (OK, I am only 99.9548694% sure that this
is what you will find) is that the code of the vendor form does not support
the NOT operation at all or is not doing something correctly for it in the
case of this query.
I hope this helps point things in the right direction,
Doug Mueller
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Martinez, Marcelo A
Sent: Thursday, March 01, 2012 3:13 PM
To: arslist@ARSLIST.ORG
Subject: Re: query help
Tried NOT ('field1' LIKE %/%) --no go
Tried (NOT ('field1' LIKE %/%)) -- no go
I'll expand on my request a little.
I have a vendor form reading active directory thru LDAP. One of the user's
attributes is 'physicalDeliveryOfficeName' , some users have the value in this
field as ABC/123 or ABC or AAA-123\123. On this field, I only want to extract
what is to the left of the /.
Therefore, I used the string:
SUBSTR($physicalDeliveryOfficeName$, 0, STRSTR($physicalDeliveryOfficeName$,
/) - 1)
This query works fine, except when there is no / , then I don't get that
record.
Thanks everyone.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Tommy Morris
Sent: Thursday, March 01, 2012 4:20 PM
To: arslist@ARSLIST.ORG
Subject: Re: query help
Try it like this NOT ('field1' LIKE %/%)
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Martinez, Marcelo A
Sent: Thursday, March 01, 2012 4:15 PM
To: arslist@ARSLIST.ORG
Subject: Re: query help
Thanks Axton. I've not used NOT before.
Your example does work querying the incident form, etc. But does not work on my
vendor form (I said view form before, that's incorrect, my fault). Also
'field1' is a character field...
'field1' LIKE %/% -- works and returns the expected results. But I want the
opposite.
NOT 'field1' LIKE %/% -- no entries are returned.
Anything else I could try?
Thanks - Marcelo
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Axton
Sent: Thursday, March 01, 2012 3:24 PM
To: arslist@ARSLIST.ORG
Subject: Re: query help
NOT 'field1' LIKE %/%
On Thu, Mar 1, 2012 at 3:21 PM, Martinez, Marcelo A marc...@cpchem.com wrote:
**
I've drawn a blank.. need help creating a query.
I have a field (field1) on a view form that I want to search for all
records that do not contain symbol / (forward slash).
Example of data in field:
ABC/123
ABB
ABC/345
DEF/555
DEF
XY
I only need the query to return ABB, DEF, XY.
I can do 'field1' LIKE %/% ---but how do I do the opposite?
I've tried: 'field1' != %/% ---this does not work.
Thanks for the help,
Marcelo
_attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_
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Re: Automate Cache Flush
LJ, Automatic flush based on Definition Change Check Interval parameter works well for me :) Regards, SriSamSri Appecherla Mobile# +61 469747355 On Fri, Mar 2, 2012 at 10:29 AM, LJ LongWing lj.longw...@gmail.com wrote: ** Yes, but anyone that has worked with the product for a sufficiently long time knows that doesn’t work properly. I have a migration process that I fire and when the process is over, I want it to automatically flush the cache on the configured web servers. ** ** *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *SriSamSri Appecherla *Sent:* Thursday, March 01, 2012 4:14 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: Automate Cache Flush ** ** ** Hi LJ, The cache is automatically flushed based on Definition Change Check Interval parameter in the mid tier config page under Cache Settings. Regards, SriSamSri Appecherla Mobile# +61 469747355 On Fri, Mar 2, 2012 at 9:51 AM, LJ LongWing lj.longw...@gmail.com wrote: ** I’m wanting to automate the cache flush and didn’t find anything in the manuals about how to go about automating it…any suggestions are appreciated. _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: ARERR 514: Contents of the Status-History field in the flat file database are missing or invalid
Well, you gave no indicate of what you were doing or context of the message or version of the product or DB you are using or . So, no indication of anything other than an out of context error message. This makes it a bit difficult to help. But, the only place I have been able to find a reference to this error (the text is a bit misleading as it was originally used for a flat file DB case and was shared for this other use without fixing the text of the message) is when there is a query qualifier of some type that has a reference to a status history field and the syntax of the portion of the qualifier structure for the status history reference is incorrect. Now, if you were writing a API program and issuing a call with a qualifier, it would indicate that you have not correctly loaded the Status History section of the Arithmetic Operation Qualifier structure. If you are getting this at import time, it would indicate that the format of some qualifier (an active link or filter run if or a set field or push fields qualifier or ...) is corrupted. There is a status history reference and the format of the serialized representation of the qualifier cannot be decoded. If you are getting this at AR System server startup, it is the same idea as import but it means that one of the definitions somewhere in your metadata tables has a bad qualifier. If you are getting this somewhere else, it is an indication of something around the area where you are getting the error has a bad qualifier regarding a reference to Status History. Of course, the qualification could be messed up so that the system THINKS there is a status history reference but it is really some other corruption of the qualifier definition. Anyway, I hope this helps. It is hard to help further without context. Doug Mueller -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of RemedyAdmin Sent: Thursday, March 01, 2012 3:10 PM To: arslist@ARSLIST.ORG Subject: ARERR 514: Contents of the Status-History field in the flat file database are missing or invalid Can anyone provide a hint/how to resolve this error? Thu Mar 1 18:07:30 2012 390603 : Contents of the Status-History field in the flat file database are missing or invalid (ARERR 514) -- View this message in context: http://old.nabble.com/ARERR-514%3A-Contents-of-the-Status-History-field-in-the-flat-file-database-are-missing-or-invalid-tp33425076p33425076.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: ARERR 514: Contents of the Status-History field in the flat file database are missing or invalid
Your right Doug, I posted and ran to pick-up kids.. ARS 7.5P4 on 10g DB all on unix 6.1 - we are migrating to new server and db, and brought over the arsys_data schema - we are doing like for like. I queried knowledge base and google and only came up with references to error catalog. I'm not sure which of the below apply.. thanks you the great response... DEE -Original Message- From: Mueller, Doug doug_muel...@bmc.com To: arslist arslist@ARSLIST.ORG Sent: Thu, Mar 1, 2012 7:19 pm Subject: Re: ARERR 514: Contents of the Status-History field in the flat file database are missing or invalid Well, you gave no indicate of what you were doing or context of the message or version of the product or DB you are using or . So, no indication of anything other than an out of context error message. This makes it a bit difficult to help. But, the only place I have been able to find a reference to this error (the text is a bit misleading as it was originally used for a flat file DB case and was shared for this other use without fixing the text of the message) is when there is a query qualifier of some type that has a reference to a status history field and the syntax of the portion of the qualifier structure for the status history reference is incorrect. Now, if you were writing a API program and issuing a call with a qualifier, it would indicate that you have not correctly loaded the Status History section of the Arithmetic Operation Qualifier structure. If you are getting this at import time, it would indicate that the format of some qualifier (an active link or filter run if or a set field or push fields qualifier or ...) is corrupted. There is a status history reference and the format of the serialized representation of the qualifier cannot be decoded. If you are getting this at AR System server startup, it is the same idea as import but it means that one of the definitions somewhere in your metadata tables has a bad qualifier. If you are getting this somewhere else, it is an indication of something around the area where you are getting the error has a bad qualifier regarding a reference to Status History. Of course, the qualification could be messed up so that the system THINKS there is a status history reference but it is really some other corruption of the qualifier definition. Anyway, I hope this helps. It is hard to help further without context. Doug Mueller -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of RemedyAdmin Sent: Thursday, March 01, 2012 3:10 PM To: arslist@ARSLIST.ORG Subject: ARERR 514: Contents of the Status-History field in the flat file database are missing or invalid Can anyone provide a hint/how to resolve this error? Thu Mar 1 18:07:30 2012 390603 : Contents of the Status-History field in the flat file database are missing or invalid (ARERR 514) -- View this message in context: http://old.nabble.com/ARERR-514%3A-Contents-of-the-Status-History-field-in-the-flat-file-database-are-missing-or-invalid-tp33425076p33425076.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Automate Cache Flush
I’ve wondered every now and then about that too.. But have not been hard pressed for it so never really followed on to find out. Like everyone else I login into the config and do it manually. That’s the only way I believe it is done with no command line option or a url to parse that does it automatically.. I wish there was too.. If you stumble on a way to do it, I’d love to know what your resolution is... Cheers Joe From: LJ LongWing Sent: Thursday, March 01, 2012 6:25 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: Automate Cache Flush ** Looking specifically for the MidTier Cache…I would like to be able to hit a URL and have it do it….all without human interaction. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza Sent: Thursday, March 01, 2012 4:04 PM To: arslist@ARSLIST.ORG Subject: Re: Automate Cache Flush ** Are you talking of the Mid-Tier Cache? Or the AR System Cache? If you are talking of the AR System cache its possible to do that running the arsignal command with the –g option. If you are talking of the Mid-Tier cache, I do not think there is any documented method of doing it.. Joe From: LJ LongWing Sent: Thursday, March 01, 2012 5:51 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Automate Cache Flush ** I’m wanting to automate the cache flush and didn’t find anything in the manuals about how to go about automating it…any suggestions are appreciated. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Message in Error log and AR Server timeout
Hello Experts, We are on ARS and ITSM 7.6.04 and are facing an issue where we are finding the below content in the error log after which application goes into a timeout and users are unable to access Remedy, only solution is to restart the application. This is not happening at any defined time intervals, occurs sometimes when we have most of the users logged in and sometimes when only 1 or 2 of them are logged in. Only similarity we could find for all of these messages is that the user name appearing is not existing in Remedy but existing in AD (we have the LDAP integration done). However, there was were instances when the timeout occurred and the user name which appeared in the log was an active user in Remedy and at one instance, it also showed the user name as Demo. We have raised a ticket with support and looking from the LDAP/Authentication side of it, they are mentioning that this is a defect which has been fixed in ARS 7.6.04 SP2. But we are not very sure if this content in error log is occurring only because of authentication related issue as mentioned by support or could there be any other reason. Though we have raised a case with support, i wanted to know if anyone else has faced a similar issue and is upgrading to SP2 the solution for this and moreover, is this issue related to authentication itself. Would be great if anyone can help on this. Below content in error log is for a user who does not exist in Remedy and is existing in AD. This did not lead to a timeout, but there was slowness (almost inaccessible) in accessing the application for around 30 mins. Thu Mar 01 18:31:47 2012: AR System server terminated when a signal/exception was received by the server (ARNOTE 20) Thread Id: 5728 Version: 7.6.04 Build 002 201101141059 Jan 14 2011 11:55:43 ServerName: RMDAPD01 Database: SQL -- SQL Server Hardware: x86_64 OS: Windows 6.1 RPC Id: 18539 RPC Call: 33 (GLG) RPC Queue: 390620 Client: User z28801 from Mid-tier (protocol 18) at IP address 10.226.138.68 Logging On: Code: c005 Operation: read Access Addr: Stack Begin: Stack End Thu Mar 01 18:31:47 2012 390620 : AR System server terminated when a signal/exception was received by the server (ARNOTE 20) Thu Mar 01 18:31:47 2012 0xc005 Thu Mar 01 18:31:47 2012 390620 : AR System server terminated — fatal error occurred in ARSERVER (ARNOTE 21) Below content in error log is for a user existing in Remedy and when it led to a timeout and subsequent restart of application. Fri Mar 02 09:38:59 2012: AR System server terminated when a signal/exception was received by the server (ARNOTE 20) Thread Id: 3576 Version: 7.6.04 Build 002 201101141059 Jan 14 2011 11:55:43 ServerName: RMDAPD01 Database: SQL -- SQL Server Hardware: x86_64 OS: Windows 6.1 RPC Id: 49046 RPC Call: 36 (GSI) RPC Queue: 390620 Client: User Demo from SIM Publishing Server (protocol 12) at IP address 10.226.138.72 Logging On: Code: c005 Operation: read Access Addr: 000C Stack Begin: Stack End Fri Mar 02 09:38:59 2012 390620 : AR System server terminated when a signal/exception was received by the server (ARNOTE 20) Fri Mar 02 09:38:59 2012 0xc005 Fri Mar 02 09:38:59 2012 390620 : AR System server terminated — fatal error occurred in ARSERVER (ARNOTE 21) Fri Mar 02 09:42:04 2012 AssignEng : Timeout during database update -- the operation has been accepted by the server and will usually complete successfully (RMDAPD01) ARERR - 92 Fri Mar 02 09:42:05 2012 AssignEng : AR System Application server terminated -- fatal error encountered (ARAPPNOTE 4501) Fri Mar 02 09:43:37 2012 : Action Request System(R) Server x64 Version 7.6.04 Build 002 201101141059 (c) Copyright 1991-2010 BMC Software, Inc. Fri Mar 02 09:51:26 2012 AssignEng : Timeout during database update -- the operation has been accepted by the server and will usually complete successfully (RMDAPD01) ARERR - 92 Fri Mar 02 09:51:26 2012 AssignEng : AR System Application server terminated -- fatal error encountered (ARAPPNOTE 4501) Fri Mar 02 09:53:26 2012 AssignEng : Timeout during database update -- the operation has been accepted by the server and will usually complete successfully (RMDAPD01) ARERR - 92 Fri Mar 02 09:53:26 2012 AssignEng : AR System Application server terminated -- fatal error encountered (ARAPPNOTE 4501) Fri Mar 02 09:54:26 2012 : Action Request System(R) Server x64 Version 7.6.04 Build 002 201101141059 (c) Copyright 1991-2010 BMC Software, Inc. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Message in Error log and AR Server timeout
Harry, If you're running an unpatched 7604 instance then you are probably experiencing common memory leak issues with that build. Unfortunately, the errors you see may be the result of the memory leak and not the cause. In order to capture it, you would need to run logging and hope to catch the offending code. It may just be easier to apply the SP2 patch. Sent from my iPhone On Mar 1, 2012, at 10:16 PM, h@rry hari...@yahoo.com wrote: Hello Experts, We are on ARS and ITSM 7.6.04 and are facing an issue where we are finding the below content in the error log after which application goes into a timeout and users are unable to access Remedy, only solution is to restart the application. This is not happening at any defined time intervals, occurs sometimes when we have most of the users logged in and sometimes when only 1 or 2 of them are logged in. Only similarity we could find for all of these messages is that the user name appearing is not existing in Remedy but existing in AD (we have the LDAP integration done). However, there was were instances when the timeout occurred and the user name which appeared in the log was an active user in Remedy and at one instance, it also showed the user name as Demo. We have raised a ticket with support and looking from the LDAP/Authentication side of it, they are mentioning that this is a defect which has been fixed in ARS 7.6.04 SP2. But we are not very sure if this content in error log is occurring only because of authentication related issue as mentioned by support or could there be any other reason. Though we have raised a case with support, i wanted to know if anyone else has faced a similar issue and is upgrading to SP2 the solution for this and moreover, is this issue related to authentication itself. Would be great if anyone can help on this. Below content in error log is for a user who does not exist in Remedy and is existing in AD. This did not lead to a timeout, but there was slowness (almost inaccessible) in accessing the application for around 30 mins. Thu Mar 01 18:31:47 2012: AR System server terminated when a signal/exception was received by the server (ARNOTE 20) Thread Id: 5728 Version: 7.6.04 Build 002 201101141059 Jan 14 2011 11:55:43 ServerName: RMDAPD01 Database: SQL -- SQL Server Hardware: x86_64 OS: Windows 6.1 RPC Id: 18539 RPC Call: 33 (GLG) RPC Queue: 390620 Client: User z28801 from Mid-tier (protocol 18) at IP address 10.226.138.68 Logging On: Code: c005 Operation: read Access Addr: Stack Begin: Stack End Thu Mar 01 18:31:47 2012 390620 : AR System server terminated when a signal/exception was received by the server (ARNOTE 20) Thu Mar 01 18:31:47 2012 0xc005 Thu Mar 01 18:31:47 2012 390620 : AR System server terminated — fatal error occurred in ARSERVER (ARNOTE 21) Below content in error log is for a user existing in Remedy and when it led to a timeout and subsequent restart of application. Fri Mar 02 09:38:59 2012: AR System server terminated when a signal/exception was received by the server (ARNOTE 20) Thread Id: 3576 Version: 7.6.04 Build 002 201101141059 Jan 14 2011 11:55:43 ServerName: RMDAPD01 Database: SQL -- SQL Server Hardware: x86_64 OS: Windows 6.1 RPC Id: 49046 RPC Call: 36 (GSI) RPC Queue: 390620 Client: User Demo from SIM Publishing Server (protocol 12) at IP address 10.226.138.72 Logging On: Code: c005 Operation: read Access Addr: 000C Stack Begin: Stack End Fri Mar 02 09:38:59 2012 390620 : AR System server terminated when a signal/exception was received by the server (ARNOTE 20) Fri Mar 02 09:38:59 2012 0xc005 Fri Mar 02 09:38:59 2012 390620 : AR System server terminated — fatal error occurred in ARSERVER (ARNOTE 21) Fri Mar 02 09:42:04 2012 AssignEng : Timeout during database update -- the operation has been accepted by the server and will usually complete successfully (RMDAPD01) ARERR - 92 Fri Mar 02 09:42:05 2012 AssignEng : AR System Application server terminated -- fatal error encountered (ARAPPNOTE 4501) Fri Mar 02 09:43:37 2012 : Action Request System(R) Server x64 Version 7.6.04 Build 002 201101141059 (c) Copyright 1991-2010 BMC Software, Inc. Fri Mar 02 09:51:26 2012 AssignEng : Timeout during database update -- the operation has been accepted by the server and will usually complete successfully (RMDAPD01) ARERR - 92 Fri Mar 02 09:51:26 2012 AssignEng : AR System Application server terminated -- fatal error encountered (ARAPPNOTE 4501) Fri Mar 02 09:53:26 2012 AssignEng : Timeout during database update -- the operation has been accepted by the server and will usually complete successfully (RMDAPD01) ARERR - 92 Fri Mar 02 09:53:26 2012 AssignEng : AR System Application server terminated -- fatal error encountered (ARAPPNOTE 4501) Fri Mar 02 09:54:26
Re: Message in Error log and AR Server timeout
We reported this problem with 7.6.04.01 last summer and have been living with it ever since. The mid-tier caches incorrect login names or incorrect case login names that are passed to AREA LDAP, especially when people try to use the mid-tier with a mobile device that capitalizes their login, and then kills threads on the AR Server when AREA allows them in and they do not exist in the User table in that form (Jsmith versus jsmith). These incorrect or invalid account names are cached by the mid-tier, especially the ones where non-case-sensitive LDAP will authenticate them whereas case-sensitive ARS would not have. On the end of the next prefetch, the mid-tier throws them at the AR Server without passwords and they are in turn thrown at AREA and you get three or four thread crashes per account. I have seen the production mid-tier unusable for 30 minutes after a restart (a different mid-tier already connected is unaffected) as thread after thread crashed on the AR Server - exactly the same problem you experienced. Real high quality code, here; I don't think BMC ever tested the ehcache prefetching on systems with AREA authentication enabled. We also saw the same thread deaths when someone used an ipad to hit our Kinetic portal - invariably a capitalized version of their login name - so AREA would let them in, then Kinetic would halt them when it could not match their credentials (Jsmith != jsmith) and could not pull their customer data. We finally killed that off with javascript in the Kinetic login page that forced the login name to lower case; we may have to do exactly the same thing on the mid-tier login.jsp pages (anyone have a working snippet of code for that??). I am testing now to see if this is fixed in SP3; we identified so many fatal installer problems in SP2 (ARS, mid-tier, Atrium, ITSM - against ITSM Suite servers upgraded from 7.1/7.0.02) last November that I have refused to use it for ANYTHING ever since. This defect is definitely NOT fixed if you only update the mid-tier to SP3 and the AR Server is still on SP1; I tried that first. I only just today got a full ARS SP3 over SP1 install completed on a clone of production, with a local and remote SP3 mid-tier, so I should be able to tell if they really fixed it tomorrow. If not, then I'll give up and start forcing the login to lower case on each mid-tier. That will keep Demo and similar mixed-case system accounts out too, but that's what the User Tool is still essential for. SP3 does fix the date-range crystal report problem we reported last summer (must be SP3 on BOTH the AR Server and mid-tier), as well as the Firefox-Work Info-text box defect we reported at the same time, so _some_ issues have been fixed that have caused us problems on production for the last 7 months. I think they fixed the Migrator login timeout problem introduced in 7.6.04.00 and retained in .01 and .02 (they finally gave me a post-SP2 hotfix that worked) but I have to test that as well. I'll post an update tomorrow. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ On 3/1/12 9:16 PM, h@rry hari...@yahoo.com wrote: Hello Experts, We are on ARS and ITSM 7.6.04 and are facing an issue where we are finding the below content in the error log after which application goes into a timeout and users are unable to access Remedy, only solution is to restart the application. This is not happening at any defined time intervals, occurs sometimes when we have most of the users logged in and sometimes when only 1 or 2 of them are logged in. Only similarity we could find for all of these messages is that the user name appearing is not existing in Remedy but existing in AD (we have the LDAP integration done). However, there was were instances when the timeout occurred and the user name which appeared in the log was an active user in Remedy and at one instance, it also showed the user name as Demo. We have raised a ticket with support and looking from the LDAP/Authentication side of it, they are mentioning that this is a defect which has been fixed in ARS 7.6.04 SP2. But we are not very sure if this content in error log is occurring only because of authentication related issue as mentioned by support or could there be any other reason. Though we have raised a case with support, i wanted to know if anyone else has faced a similar issue and is upgrading to SP2 the solution for this and moreover, is this issue related to authentication itself. Would be great if anyone can help on this. Below content in error log is for a user who does not exist in Remedy and is existing in AD. This did not lead to a timeout, but there was slowness (almost inaccessible) in accessing the application for around 30 mins. Thu Mar 01 18:31:47 2012: AR System server terminated when a signal/exception was received by the server (ARNOTE 20) Thread Id: 5728 Version: 7.6.04 Build 002 201101141059 Jan 14 2011
