Test Email...
Test after being re-added.. Cheers Joe D'Souza-- ARSList mailing list ARSList@arslist.org https://mailman.rrr.se/cgi/listinfo/arslist
RE: First message on Mailman
Thanks Misi... Weekly or Daily would be better than monthly I think too. I'm good with either or but monthly as you pointed may be too much of content to browse through and may result in some users sending the same message over and over again to seek more attention from the list in case they are looking for a more prompt response.. Joe _ From: ARSList [mailto:arslist-boun...@arslist.org] On Behalf Of Jason Miller Sent: Friday, December 01, 2017 10:22 AM To: ARSList Subject: Re: First message on Mailman Thank you Misi for all of your work on switching over the ARSlist! Jason On Fri, Dec 1, 2017 at 3:21 AM, Misi Mladoniczky wrote: Hi friends, Now the Mailman should be up and running, and you should have received a welcome email. The normal address http://arslist.org should give you all the information you need if you forget anything, or if you want to search the archives. Your old passwords has been discarded and you now have random passwords which was sent in the welcome email. We now have 1443 regular subscribers and 586 digest subscribers. The current digest setting is weekly. Let me know if this is too often, as I think the old digests were monthly... Enjoy! Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13) * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs Find these products, and many free tools and utilities, at http://rrr.se -- ARSList mailing list ARSList@arslist.org https://mailman.rrr.se/cgi/ <https://mailman.rrr.se/cgi/listinfo/arslist> listinfo/arslist -- ARSList mailing list ARSList@arslist.org https://mailman.rrr.se/cgi/listinfo/arslist
Re: Remedy Hosting
I can't say much about the costs either, but can see one soft advantage over RoD. RoD has a couple of operational level disadvantages wherein you are not permitted without seeking the express approvals from the RoD team to allow workflow that contains Direct SQLs and Run Process actions. While this is possible on RoD, one requires to go through the hurdles of seeking those mandatory required approvals without which those pieces of workflow containing those two types of actions will not be promoted to production. Chances are AWS may not care about that.. >From the best of my knowledge, BMC has those restrictions enforced for security reasons. So you may want to find out what kind of security measures AWS has for any external actions that the ARS Server is capable of executing such as Run Processes, Direct SQL's or maybe even processes that use specific ports such as the AR Port, http or https ports used by the Mid Tier or Web Services as you would need those ports enabled without which you may be able to install the ARS, but not really be able to have your end users access it. Joe _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of BradRemedy Sent: Sunday, September 03, 2017 8:12 AM To: arslist@ARSLIST.ORG Subject: Re: Remedy Hosting ** Hi Saji I dont have any information on the costs however we have moved our one remedy instance to AWS and it has been running fine with no problems. We are running Remedy 9 with SQL 2016. On Tue, Jul 18, 2017 at 6:23 PM Saji Philip wrote: ** Hello fellow Remedy chaps, Has anyone had any experience in moving your entire instance of Remedy to the cloud, i.e IaaS. Something like AWS or Azure, where your in control, but affords the relief of infrastructure management... Any pain points? If so, what the costs of hosting ( I know the human element is intangible) _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: [Non-DoD Source] Need input on Delta load - Spoon client
There is something funky about the AR API that is used by Pentaho Spoon. If I recall correctly, the $OPERATION$ value at the time of create as well as update is CREATE. Something funky like that. I do not recall specifics, but you could try a small experiment to ascertain this for yourself. Create a filter on Remedy that writes to a temp field the $OPERATION$ value. You will notice that irrespective of the type of operation, the $OPERATION$ value is always CREATE. So in effect it appears like Pentaho really does not know the difference. I didn't have the opportunity to look deeper into this at the time I was working on a Spoon job recently, but it appeared to me like it processes all records irrespective during a execution.. Thankfully since Pentaho does a massive update using a data pipe that can be sized appropriately according to the expected size of the feeds, performance is not really that much of a concern if you have your JVMs configured correctly. One way to process only the delta from the AR side would be to have Pentaho work on a staging form instead of the load form, and then have similar workflow like the load form to check for duplicates on both the People and the Load form and process only those records that do not get tagged as a duplicate on either the load nor the people form. Joe _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Shivanand Jeerigiwad Sent: Monday, August 28, 2017 7:21 AM To: arslist@ARSLIST.ORG Subject: Re: [Non-DoD Source] Need input on Delta load - Spoon client ** Hi Ryan, Yes, i am passing.. My scenario is like in a day if i process 100 records it successfully creates people record. But the next day it should not consider the same old records unless if it is not updated at LDAP side. How i can achieve this? Regards, Shiva +91 9986985798 On Mon, Aug 28, 2017 at 4:47 PM, Nicosia, Ryan J CTR USSOCOM SOCOM J631 wrote: Are you passing "VALIDATELOAD" into z1D_Action field? That triggers the workflow to run. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Shivanand Jeerigiwad Sent: Monday, August 28, 2017 6:32 AM To: arslist@ARSLIST.ORG Subject: [Non-DoD Source] Need input on Delta load - Spoon client ** Hi team, I am trying to achieve the LDAP People Integration. I can able to pull people records from LDAP server to BMC staging i.e CTM:LoadPeople form. However, not getting how to achieve the delta load. If anybody has done, please let me know. Regards, Shiva +91 9986985798 _ARSlist: "Where the Answers Are" and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years" _ARSlist: "Where the Answers Are" and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: [Non-DoD Source] Re: Securing Sensitive WO Information
Another idea somewhat along the same lines is to use encryption via workflow. Using this one can use a encryption key for a record, and share that key with whoever they need to share it with, thus making it a little more flexible than hardcoded row-level or permission level lock. I have used this successfully. The drawback to this is if the submitter forgets the encryption key - however this drawback can be overcome by creating a small sub function that allows only the submitter of that row to reset the encryption key. The advantage of creating a reset for the encryption key is to also reset it when you want to stop sharing that row with users it has been previously shared with. This pretty much removes the drawback as well as adds a feature to the functionality. Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Ingrey, Rosemary Sent: Wednesday, August 23, 2017 12:26 AM To: arslist@ARSLIST.ORG Subject: Re: [Non-DoD Source] Re: Securing Sensitive WO Information That's a really interesting idea! Thanks for sharing it. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Terry Bootsma Sent: Wednesday, 23 August 2017 6:28 AM To: arslist@ARSLIST.ORG Subject: Re: [Non-DoD Source] Re: Securing Sensitive WO Information While entry row-level access can do what you want, I've implemented something different that might meet your needs and you may want to think about. I've created a special type of Work Log (Secure Work Log) and only allowed users with certain permissions to view, report, etc. on this type of work log entry. This has the benefit of having people being able to interact with the application and entry (Incident/Change/Work Order) as a whole without the pain of hiding/unhiding/etc. the entry as it is passed between various groups. Any "secure" information needs to be put into the request via the "Secure Work Log" entry. This might work in your situation, based upon your requirements. Something to think about. Terry -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Rackley, James A CIV Sent: August-22-17 8:41 AM To: arslist@ARSLIST.ORG Subject: Re: [Non-DoD Source] Re: Securing Sensitive WO Information Roger is correct. Configuring multi-tenancy is not worth the ROI in this instance. Neither is Case Management. We were hoping for a simpler solution at the Support Group level. Regards, Jim -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Roger Justice Sent: Friday, August 18, 2017 4:14 PM To: arslist@ARSLIST.ORG Subject: [Non-DoD Source] Re: Securing Sensitive WO Information ** His statement is specific Support Group not separate companies. -Original Message- From: Deepak Pathak To: arslist Sent: Fri, Aug 18, 2017 3:52 pm Subject: Re: Securing Sensitive WO Information ** I believe that feature is called Multi-Tenancy. On Fri, Aug 18, 2017 at 10:34 AM, Rackley, James A CIV wrote: Oh Mighty Brain Trust, What is the recommended method to ensure that users with Work Order permissions CANNOT see a specific subset of WOs via Global Search, WO Console, Overview, AR Reporting, Analytics, or Smart Reporting? Essentially, only users in a specific Support Group should be able to see anything at all about WOs assigned to this Support Group. Thanks in advance! Regards, Jim Rackley, PMP CGFIXIT Service Manager USCG, C4ITSC, Business Operations Division "You can't help everyone. But everyone can help someone." ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org <https://urldefense.proofpoint.com/v2/url?u=http-3A__www.arslist.org&d=DwMCa Q&c=0NKfg44GVknAU-XkWXjNxQ&r=iuYYqFqKHbSOeyo5LY9dkV5F4FpNAQQwkv53Lj1KZMQ&m=b hbd2MzApvpTGxeBSWoFc2I-6QzdkhsaQKFVVHfXFuY&s=Me9JYEPDXPdI2JMa6-H17FULCBbOSVM PpO-lnzyqdD8&e=> "Where the Answers Are, and have been for 20 years" _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years" Confidential comm
Re: ARS Wikipedia page
Having learnt some development in the SNOW platform, I agree, that the ARS has much more richer development and more importantly customization capabilities when compared to SNOW. The downslide can mostly therefore be attributed to BMC not acknowledging the power in its own hands with a development tool like the ARS and focusing only on its ITSM offerings. I wish I could say it is never too late to turn around but it just may be too late to do that now having lost as much of its customers to SNOW as it already has.. Joe _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Warren R. Baltimore II Sent: Monday, August 14, 2017 12:45 PM To: arslist@ARSLIST.ORG Subject: Re: ARS Wikipedia page ** I think we can probably assume this is just inline with the decision way back when to not market the ARSystem by itself. Greatest mistake they ever made (IMHO). BMC has turned Remedy ITSM into bloat ware. One of the many reasons so many organizations are making the jump to SNow. I still say ARSystem is the superior platform. On Mon, Aug 14, 2017 at 12:27 PM, Jason Miller wrote: ** I noticed the edit said they were done by a profile that indicated it was a BMC employee but I figured that was fake info. WOW! Let's see where the wild ride takes us now... Of course we will probably be left to speculate and come up with our own theories for the foreseeable future; which is always fun. On Mon, Aug 14, 2017 at 11:19 AM, LJ LongWing wrote: ** InterestingI just contacted someone internal to BMC and he is the person that made the edits, per instructions of someone at BMCapparently part of a 'revamp' effortI guess we'll need to see what ends up coming out of it. On Mon, Aug 14, 2017 at 10:10 AM, Warren R. Baltimore II wrote: ** It's a BMC employee making the edits On Mon, Aug 14, 2017 at 12:03 PM, LJ LongWing wrote: ** Don't you just love wiki's...able to be edited by anyone... On Mon, Aug 14, 2017 at 9:15 AM, Jason Miller wrote: ** Either Wikipedia knows something we don't, that AR System is no longer being sold, or this is a reflection of BMC's "Remedy is only a means to ITSM" approach for many years. I guess there is one other option, the ARS article was submitted for deletion by a SNOW employee. https://en.wikipedia.org/wiki/ <https://en.wikipedia.org/wiki/BMC_Remedy_Action_Request_System> BMC_Remedy_Action_Request_System Jason _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ -- Warren R. Baltimore II Remedy Developer 410-533-5367 _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ -- Warren R. Baltimore II Remedy Developer 410-533-5367 _ARSlist: "Where the Answers Are" and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Smart IT Assigned Person
This was one of the things I had noted as a discrepancy between the MT client and SmartIT. I am almost positive you cannot customize this with the currently available tools for customization of SmartIT available to us as end users. Joe _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Kevin M Candelaria Sent: Wednesday, August 09, 2017 3:00 PM To: arslist@ARSLIST.ORG Subject: Re: Smart IT Assigned Person Hello everyone. On the subject of Smart IT, by any chance would anyone know how I could customize Smart IT to have the ability to apply an Incident Template after an incident has been created. In the midtier you can do this easily out of the box. Smart It only allows templates at the time of Incident creation. _ From: Action Request System discussion list(ARSList) on behalf of Joe D'Souza Sent: Wednesday, August 9, 2017 12:46 PM To: arslist@ARSLIST.ORG Subject: Re: Smart IT Assigned Person ** Mark, Been doing OK, thanks for asking! Hope you are well too.. How is that whole auto load of foundation data working out for you guys? Regarding your current problem, I have not really tried it but I would go with using an overlay on the existing menu instead of replacing it and see how that pans out. I’ll be honest that when I saw how useful Smart and My IT were in its current state, when you compare these tools with the Mid-Tier, there were too many functionalities that I found were not consistent between the two as well as between them and the Mid-Tier.. I had compiled a list of these that I no longer have with me in person but I do remember some of them especially the key bullet points around the Work Log field, the Status field, etc. (((If interested in the list of inconsistencies I found, write to me offline, and I’ll share them as and when I recall the bullet points I made in that list I no longer have with me..))) As a result, since I was not assigned the work of looking for possible solutions for the inconsistencies I had found, I won’t be able to confirm or deny if overlaying the existing menu will help. Gut feelings say it may not as Smart and My IT has its own set of instructions that brings them to life, which do not depend on any Mid-Tier client side instructions. Hence there is a fat chance that remodeling the menu with even an overlay may not work, unless Smart and My IT instructions rely on the overlay meta data for that Menu, Like some of the others, I have not heard anything about Innovation Studio and its capability to modify Smart and My IT instructions. So can’t comment on that.. Cheers Joe _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Tauf Chowdhury Sent: Wednesday, August 09, 2017 10:33 AM To: arslist@ARSLIST.ORG Subject: Re: Smart IT Assigned Person I agree Shawn. Using the backend processing of assignment engine is prob a better way to go Sent from my iPhone On Aug 9, 2017, at 10:28 AM, Pierson, Shawn wrote: ** Was Innovation Studio ever released? Also, you can customize Smart IT with JavaScript but that only works for the web client and not the mobile clients. That being said, it’s not supported and will disappear whenever you upgrade. If I were given the requirement that Mark has, I’d probably try to rely mostly on the Assignment Engine in some way even though it wouldn’t recreate the functionality in the UI. Thanks, Shawn Pierson Remedy Developer | Energy Transfer From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Tauf Chowdhury Sent: Wednesday, August 9, 2017 9:20 AM To: arslist@ARSLIST.ORG Subject: Re: Smart IT Assigned Person ** SmartIT is not very extensible unless you use something like Innovation Studio which allows you to customize (so I've heard) but it's a separate license 🙄. We've been using filters and creative wording in error messages to enforce some processes but thankfully we were not heavily customized to begin with. Sent from my iPhone On Aug 9, 2017, at 10:04 AM, Brittain, Mark wrote: ** HI Joe, Been a while. How have you been? I would take either option, modify the OTB or attach a custom menu. Mark From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Martin D'Souza, Joseph (Joseph Martin D'Souza) Sent: Tuesday, August 08, 2017 5:44 PM To: arslist@ARSLIST.ORG Subject: Re: Smart IT Assigned Person ** I have seen quite a few limitations and/or discrepancies even with both SmartIT and MyIT, most of them being at a functionality level when comparing the same function either with the Mid-Tier or its other counterpart (SmartIT vs MyIT) – whether these discrepancies are “by design” or a plain oversight, I do not know and I had not raised a ticket with BM
Re: Smart IT Assigned Person
Mark, Been doing OK, thanks for asking! Hope you are well too.. How is that whole auto load of foundation data working out for you guys? Regarding your current problem, I have not really tried it but I would go with using an overlay on the existing menu instead of replacing it and see how that pans out. I’ll be honest that when I saw how useful Smart and My IT were in its current state, when you compare these tools with the Mid-Tier, there were too many functionalities that I found were not consistent between the two as well as between them and the Mid-Tier.. I had compiled a list of these that I no longer have with me in person but I do remember some of them especially the key bullet points around the Work Log field, the Status field, etc. (((If interested in the list of inconsistencies I found, write to me offline, and I’ll share them as and when I recall the bullet points I made in that list I no longer have with me..))) As a result, since I was not assigned the work of looking for possible solutions for the inconsistencies I had found, I won’t be able to confirm or deny if overlaying the existing menu will help. Gut feelings say it may not as Smart and My IT has its own set of instructions that brings them to life, which do not depend on any Mid-Tier client side instructions. Hence there is a fat chance that remodeling the menu with even an overlay may not work, unless Smart and My IT instructions rely on the overlay meta data for that Menu, Like some of the others, I have not heard anything about Innovation Studio and its capability to modify Smart and My IT instructions. So can’t comment on that.. Cheers Joe _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Tauf Chowdhury Sent: Wednesday, August 09, 2017 10:33 AM To: arslist@ARSLIST.ORG Subject: Re: Smart IT Assigned Person I agree Shawn. Using the backend processing of assignment engine is prob a better way to go Sent from my iPhone On Aug 9, 2017, at 10:28 AM, Pierson, Shawn wrote: ** Was Innovation Studio ever released? Also, you can customize Smart IT with JavaScript but that only works for the web client and not the mobile clients. That being said, it’s not supported and will disappear whenever you upgrade. If I were given the requirement that Mark has, I’d probably try to rely mostly on the Assignment Engine in some way even though it wouldn’t recreate the functionality in the UI. Thanks, Shawn Pierson Remedy Developer | Energy Transfer From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Tauf Chowdhury Sent: Wednesday, August 9, 2017 9:20 AM To: arslist@ARSLIST.ORG Subject: Re: Smart IT Assigned Person ** SmartIT is not very extensible unless you use something like Innovation Studio which allows you to customize (so I've heard) but it's a separate license 🙄. We've been using filters and creative wording in error messages to enforce some processes but thankfully we were not heavily customized to begin with. Sent from my iPhone On Aug 9, 2017, at 10:04 AM, Brittain, Mark wrote: ** HI Joe, Been a while. How have you been? I would take either option, modify the OTB or attach a custom menu. Mark From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Martin D'Souza, Joseph (Joseph Martin D'Souza) Sent: Tuesday, August 08, 2017 5:44 PM To: arslist@ARSLIST.ORG Subject: Re: Smart IT Assigned Person ** I have seen quite a few limitations and/or discrepancies even with both SmartIT and MyIT, most of them being at a functionality level when comparing the same function either with the Mid-Tier or its other counterpart (SmartIT vs MyIT) – whether these discrepancies are “by design” or a plain oversight, I do not know and I had not raised a ticket with BMC Support to follow up with my observations. So given a choice to make that decision myself, I would continue to have my users use the Mid-Tier and not really pay much heed to either Smart or My IT until there is a more stable release of these two tools.. Having said that, are you trying to modify an out of the box menu? Or are you trying to replace one? Joe _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Brittain, Mark Sent: Friday, August 04, 2017 1:48 PM To: arslist@ARSLIST.ORG Subject: Smart IT Assigned Person Hi All & TGIF In the ITSM 7.6 Incident I had a join form (SIT:Assignee) between CTM:Suport Group Assoc LookUp and CTM:People. These were joined the login id and the key field I was after was Site. Based on the join form I created a custom menu based on the Site in the Incident and the join form. Finally I had an active link to do a change menu if the Incident Type was Infrastructure Event. Of cou
Re: Smart IT Assigned Person
I have seen quite a few limitations and/or discrepancies even with both SmartIT and MyIT, most of them being at a functionality level when comparing the same function either with the Mid-Tier or its other counterpart (SmartIT vs MyIT) - whether these discrepancies are "by design" or a plain oversight, I do not know and I had not raised a ticket with BMC Support to follow up with my observations. So given a choice to make that decision myself, I would continue to have my users use the Mid-Tier and not really pay much heed to either Smart or My IT until there is a more stable release of these two tools.. Having said that, are you trying to modify an out of the box menu? Or are you trying to replace one? Joe _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Brittain, Mark Sent: Friday, August 04, 2017 1:48 PM To: arslist@ARSLIST.ORG Subject: Smart IT Assigned Person Hi All & TGIF In the ITSM 7.6 Incident I had a join form (SIT:Assignee) between CTM:Suport Group Assoc LookUp and CTM:People. These were joined the login id and the key field I was after was Site. Based on the join form I created a custom menu based on the Site in the Incident and the join form. Finally I had an active link to do a change menu if the Incident Type was Infrastructure Event. Of course in Smart IT you no longer have active links. I can write a custom menu that would not require an active link but I don't know of a way to populate it into Smart IT. Any ideas? I did get something from BMC about dynamic menus but it didn't seem to really get me there. Thanks Mark Mark Brittain | Senior Systems Engineer | 315.634.9337 125 Elwood Davis Road | Syracuse NY 13212 new_spectrum _ARSlist: "Where the Answers Are" and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: How to transfer a file to a remote system with the help of Atrium Integrator?
Create a Job and then Schedule that Job using AI. That is the basic approach, Cheers Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Abhishek Anand Sent: Wednesday, June 21, 2017 8:09 AM To: arslist@ARSLIST.ORG Subject: How to transfer a file to a remote system with the help of Atrium Integrator? Hi Experts, Please could you assist in designing the flow to transfer a file to a remote server with the help of atrium integrator. Also we need to schedule it. we are using the remedy 8.1. Early response will be highly appreciated. Cheers, AA ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: EXTERNAL: Re: Expanding Menus on open in Mid Tier
Agreed.. Speed could be a very convincing argument. It would take a much shorter time to find the item required using the type ahead feature than to reach that same item using the selection method on the WUT if that item is buried somewhere deep in the menu. That could well be a good payoff for developing some "muscle memory" for a short time. In my experience, this is usually a shorter time than most users anticipate especially if their job is repetitive. Thinking a little outside the box, this may be an option - but I have not tried it myself to validate if it will work efficiently or even work with the Mid Tier.. Considering empowering your Tier 0 users with a voice keyboard. It may cost a few bucks, but may speed up things considerably for them that it may overshadow their concerns about developing a muscle memory. Besides everyone these days loves a new toy.. Joe _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Grooms, Frederick W Sent: Thursday, June 08, 2017 9:57 AM To: arslist@ARSLIST.ORG Subject: Re: EXTERNAL: Re: Expanding Menus on open in Mid Tier Believe me John, we all have seen these type of groups. Another way we have had success in moving a stubborn group over to the web was to show that the Mid-Tier was actually faster than the User tool. (We are running ARS 8.01.02 and MidTier 9.01.02.002 all on Linux) Fred From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing Sent: Thursday, June 08, 2017 8:42 AM To: arslist@ARSLIST.ORG Subject: Re: EXTERNAL: Re: Expanding Menus on open in Mid Tier ** John, In this case I would impose the 'management' rule. Does the company want to stay on a supported platform, on a supported version of that platform?...if so, they need to move on from the long ago unsupported tool and move forward into the futurehorses were great at the time, but we moved on as a world...yes, some people still use horses for transportation, but most of the modernized world has moved onto something else. The current and supported client for Remedy is Mid-Tier, and that's the client they need to use if your company wants to be on a supported platform.if on the other hands, like many, your company doesn't care about that, then they can stay on the client until the OS they run doesn't work with it and they can't install it -Original Message- On Thu, Jun 8, 2017 at 7:34 AM, Reiser, John J wrote: ** Fred, Joe & Misi, I have used type-ahead and a dialog form pop-up for other portions of this form. The main issue is that the Tier 0 team are, shall we say, a little demanding and they want to do anything to stay on the WUT. And they don't rely on type-ahead because they are on the WUT. When they test the browser client they cite "muscle-memory" as the reason for having difficulty adapting to a web based system. I may hide the menu icon on type-ahead fields to act as a reminder. Oh and I tried the SET fields action with Display a List option but you have to set the Results list for the form where the menu data are "just right" to get any kind of keyboard response. (Some of our menus are large, hence the multiple levels.) I was thinking of using a modal or dialog panel and a tree table field to display the results and then just SET the value selected into the main form field. Thank you, --- John J. Reiser Building 760-J202 Remedy AR System Developer Senior Software Development Analyst Lockheed Martin - RMS Moorestown Region The star that burns twice as bright burns half as long. Pay close attention and be illuminated by its brilliance. - paraphrased by me From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky Sent: Thursday, June 08, 2017 5:53 AM To: arslist@ARSLIST.ORG Subject: EXTERNAL: Re: Expanding Menus on open in Mid Tier ** Joe, type ahead might be a good thing, as it is usually faster than navigating a big char menu (expanded or not). You might also be able to create a solution with a table field or maybe an navigation field. Using a display only form dialog could also help. Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13) * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs Find these products, and many free tools and utilities, at http://rrr.se -Original Message- June 7, 2017 6:12 PM, "Joe D'Souza" wrote: The "Type Ahead" feature may also be a workaround for certain situations where the user requires to type a part of the value which will pop a list of similar values.. For most use cases this works as the user knows more or less what
Re: Expanding Menus on open in Mid Tier
The "Type Ahead" feature may also be a workaround for certain situations where the user requires to type a part of the value which will pop a list of similar values.. For most use cases this works as the user knows more or less what the value is supposed to look like.. Joe _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Grooms, Frederick W Sent: Wednesday, June 07, 2017 9:30 AM To: arslist@ARSLIST.ORG Subject: Re: Expanding Menus on open in Mid Tier I don't think the menu can do that on MidTier. What I have done before is to use my own button to do a search (when the menu data is in a form). Each level of the menu becomes a column and they just select the row Fred From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Reiser, John J Sent: Wednesday, June 07, 2017 7:19 AM To: arslist@ARSLIST.ORG Subject: Expanding Menus on open in Mid Tier ** Hello Listers, Remedy ARSystem 8.1.SP02 Mid Tier 8.1.2 We are still working on getting ALL clients out of the WUT and into Mid Tier. Our Tier 0 folks don't want to switch and have listed the inability of multi-level menus to expand when opened. In the docs this is not a feature that works in the browser. Has anyone come up with a solution ( javascript? ) to make all menu levels open when you click the widget on a menu enabled character field? Thanks in advance, --- John J. Reiser Building 760-J202 Remedy AR System Developer Senior Software Development Analyst Lockheed Martin - RMS Moorestown Region The star that burns twice as bright burns half as long. Pay close attention and be illuminated by its brilliance. - paraphrased by me _ARSlist: "Where the Answers Are" and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Outgoing email not creating worklog
The other standing possibility (if neither of the conditions listed below are true in your case) is that there may be some rogue workflow that does a Push Fields into the Work Log form, that has a bug in its Push Fields If condition, and some transaction modified the record in this form, causing this entry to appear like it "disappeared" while what really may have happened is that it has been updated by some other transaction.. Joe _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Brittain, Mark Sent: Monday, May 22, 2017 10:35 AM To: arslist@ARSLIST.ORG Subject: Outgoing email not creating worklog Hi All & Happy Monday Have a situation where the user sent an email from the Incident and a work log entry was not created. I was able to verify the AR System Email Message was created, sent and received. Haven't had this issue reported once in over 4 years and could not replicate. Also could not find anything on the BMC KB on this. Has anyone run into this issue? ARS 7.6.04 SP5 ITSM 7.6.04 SP2 Thanks Mark Mark Brittain | Senior Systems Engineer | 315.634.9337 125 Elwood Davis Road | Syracuse NY 13212 new_spectrum _ARSlist: "Where the Answers Are" and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Outgoing email not creating worklog
Could there be a chance that somebody with admin access may have deleted the entry accidentally either directly through the interface or through some customized workflow? That is where I would look at for missing entries in a database. The other possibility would be if the database was restored at some point and there was a loss of some of the transactional data during restoration? Joe _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Brittain, Mark Sent: Monday, May 22, 2017 10:35 AM To: arslist@ARSLIST.ORG Subject: Outgoing email not creating worklog Hi All & Happy Monday Have a situation where the user sent an email from the Incident and a work log entry was not created. I was able to verify the AR System Email Message was created, sent and received. Haven't had this issue reported once in over 4 years and could not replicate. Also could not find anything on the BMC KB on this. Has anyone run into this issue? ARS 7.6.04 SP5 ITSM 7.6.04 SP2 Thanks Mark Mark Brittain | Senior Systems Engineer | 315.634.9337 125 Elwood Davis Road | Syracuse NY 13212 new_spectrum _ARSlist: "Where the Answers Are" and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: archgid utility doesn't reflect new ids in workflow
Maybe it is fixed but there are a couple of things that the archgid does not fix. One of those that I cam recollect is Filter workflow that has web services - if the fields used in the web service mapping were changed. I do not recollect the other exception unfortunately. Doug, I recall mentioning this to you at one of the RUGs.. And if I recollect correctly, it was version 7.6.04 back then when I had noticed it did not work on fields that were used in Filter Web service mappings.. Maybe the other place was a Web Service itself but I'm not sure.. If I ever have to use it again and notice where it does not work, I'll be happy to share.. But for the most part as Doug mentioned, it is a very reliable tool and have been thankful for it being around on countless occasions.. Cheers Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Mueller, Doug Sent: Thursday, April 27, 2017 1:55 PM To: arslist@ARSLIST.ORG Subject: Re: archgid utility doesn't reflect new ids in workflow Nilesh, Some things in your message concern me You mention that response became very slow. This seems to indicate to me that you had the server up and live and processing responses while you were running archgid. Is this the case? Remember, archgid is like performing open heart surgery. Your patient -- the server -- cannot be up and active and performing work while you are performing surgery. You have to have an outage. It is making direct SQL changes to the DB. It forces server recaching several times. It produces internal inconsistencies in the middle of its processing and corrects them later in the process. Archgid does fix the ids in workflow and it has done that reliably over the years. I am not sure what may be happening in your environment where you see the IDs not changing. The only thing I can assume is that there are errors occurring while trying to change the data due to the system being up and that is causing archgid not to finish its work completely. Doug -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Nilesh Uddhavrao Janjire Sent: Wednesday, April 26, 2017 5:25 AM To: arslist@ARSLIST.ORG Subject: archgid utility doesn't reflect new ids in workflow Hello Team, Greetings! Hope you guys are doing great! I was just changing few custom field ids to bmc recommended ids using utility/command "archgid" and found below issues: 1. AR Server become very slow to respond though i was changing id for single field. 2. New field is wasn't reflected into Filter(any other workflows) PFA snapshot This is not first time i faced these issues, I was doing same on 2 different environments and faced same both times. I have used below command, please let me know if I am missing something. archgid -c 2 -s form name -f field name -i newfieldID -u userID -p password -x servername -t port Could someone let me know why its not changing new ids into workflows. Then what is use of this command/utility. Regards, Nilesh Janjire ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Is it a good idea to eliminate the use of Diary Fields?
One of the reasons I like the table idea better than the traditional diary field is the ability to classify each log entry - Requirements, Test Plan, etc.. For a viewer of the record, it becomes easy on the eye to go through the log entries if they are looking for something specific. I also like the flexibility you have to keep entries internal or public, lock or keep it open for editing.. And the flexibility to select the time in case a user as not able to log the entry at the time he/she should have for whatever reasons.. I also like the advantage this method has by way of attachments for each log entry if needed. Ever since BMC introduced this concept I personally have always opted to choose this approach for any custom apps I have built rather than using the traditional diary field.. It opens a world of other customization possibilities... For eg if you want to make this interactive with the users, you could add a "ratings" functionality to rate each entry in the log field on a scale of 1 to 5 or Like or Unlike it just like you would in a social feed.. OR was this entry useful to you Yes/No. Or you could customize it to suppress "white noise" type of entries if you wanted to if you did not want everything to show up in the default view.. Joe _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller Sent: Wednesday, March 15, 2017 5:51 PM To: arslist@ARSLIST.ORG Subject: Re: Is it a good idea to eliminate the use of Diary Fields? ** When we build our new Change Management and Service Desk apps we went with the table option. We had the same requirement to allow people to pull a single record with Work Log into a spreadsheet via web reports, Crystal, etc. We don't differentiate between Work Log entries and Audit records except with a Record Type flag so they are all in the same form. We were able to do this with a little SQL magic in a SQL view --> View form --> Join to SD/CM. Our SD and CM forms have their own Work Log form so we have a SQL view for CM and one for SD. Basically our SQL view (MS SQL Server) selects a handful of columns from the CM or SD SQL view (the one created by Remedy) and then has a sub-select on the work log form SQL view (created by Remedy) that uses "STUFF" and "XML Path" to put all of the work log entries into a single record's column. We sprinkle in some replaces and a epoch to date/time function (that I originally got of the List) to make it look like a diary field entry. The only difference in looks from a diary field is the timestamp is in 24 hr format instead of 12 hr (we just would need to update our function to adjust it). Inline image 1 Jason On Wed, Mar 15, 2017 at 1:13 PM, LJ LongWing wrote: ** John, BMC themselves went away from Diary fields for the most part (certainly in the work log process) many years agothe down side, as you pointed out is storing the diary in individual records causes issues with reportingthis is easily worked around in a sufficiently advanced reporting tool allowing you to create sub-reports reporting all of the diary entries from a second tablethe fact that they can't be pulled in the same entry is the only down side that I know of...with plenty of up sides. On Wed, Mar 15, 2017 at 3:06 PM, Reiser, John J wrote: ** Hello Listers, Is there a downside to replacing diary fields with a different method of capturing work activity? Since diary fields don't show up in Mid Tier Web reporting I was looking into a way to replace the diary field for reporting. We actually have reports that get created in csv format for Excel that use the Diary. Occasionally we have a diary so large it breaks the cell character limit in Excel. I was contemplating using a table field to display records from a work activity form and then using either a join or some other temporary means to gather the activity into a report. Can I use an unlimited Display Only field to dump the diary during the report process? Is there a better mouse trap for collecting large amounts of data and reporting it? As always, thanks in advance. Thank you, --- John J. Reiser Building 760-J202 Remedy AR System Developer Senior Software Development Analyst Lockheed Martin - RMS Moorestown Region The star that burns twice as bright burns half as long. Pay close attention and be illuminated by its brilliance. - paraphrased by me _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: BMC Engage
I haven't been to an ENGAGE yet so can't comment on it but yes the WWWRUG were definitely worth it for a lot of reasons if you could afford the cost and expense associated to making to one.. So where would these "exchanges" be held at? Joe _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Tales - Grupos Sent: Tuesday, February 07, 2017 7:19 AM To: arslist@ARSLIST.ORG Subject: Re: BMC Engage ** This seems to be true as I found here: https://communities.bmc.com/thread/159503 "...But essentially, we are changing it up to a more flexible, innovative and approachable format for our customers. In 2017, we'll be hosting MORE locally based, one day FREE events (think mini Engage) and they will be called BMC Exchange. We already host BMC Exchanges outside North America and have for many years. They're widely successful! We understand and have heard from our customers that being away from the office for a week, the conference fee and the T&E expense to come to LV is a lot. So more exciting information to in Jan and thank you for you patience as we work on the details/schedule..." 2017-02-07 9:34 GMT-02:00 BradRemedy : ** I mean - even Sevicenow is having a conferencehttp:// <http://knowledge.servicenow.com/> knowledge.servicenow.com/ On Tue, Feb 7, 2017 at 1:33 PM BradRemedy wrote: yeah I also heard the same thing. And just when I wanted to go to it this year. I really wish BMC would just stick to one thing. I also wish that WWWRUG would come back. There is no way that I will be able to get motivation to fly to a one day event. I managed to convince the business that the 4 day event in the states was fantastic and worth the money. On Mon, Feb 6, 2017 at 4:50 PM Saji Philip wrote: ** I am hearing that BMC Engage for 2017 is not happening _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
HSTS and Mid Tier
Greetings! I run a public-facing Mid Tier. I've been tasked with implementing HSTS on the web servers. I'm running Mid Tier 8.1, using IIS and Tomcat on Windows 2008 Server. I came across this at BMC Communities: "Currently, the Tomcat HSTS security filter is not compatible with Mid-Tier. Given that this is a standard feature which relates to the security of the application\environment it would be a good thing to have compatibility." (link <https://communities.bmc.com/ideas/14278>) I haven't hung around Communities much, but evidently this is an "Idea" (i.e. an enhancement request) and, as such, is subject to a vote. BMC Support confirmed that: 1. yes, it's subject to a vote; 2. Mid Tier is indeed incompatible with the Tomcat HSTS filter; 3. Furthermore it isn't compatible with _any_ HSTS filter. I can only see the demand for HSTS-compatibility increasing, and I wonder if or how others are dealing with this (beyond obtaining a waiver for HSTS non-compliance)? And I'm not sure I can/should use this venue for such a request, but is anyone else willing to click on that Communities link and vote this one up the flagpole? Bright Moments, Joe Castleman ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Friday is Friday and the ARSlist remains where it is for another month +-
Oh so we are still alive in this realm? Awesome! Joe _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Daniel Sent: Friday, September 30, 2016 10:35 AM To: arslist@ARSLIST.ORG Subject: Friday is Friday and the ARSlist remains where it is for another month +- So, to be clear; The ARSlist is going to move, and not to BMC Communities. I will be deleting the ARSlist from BMC Communities, WWRUG will still exist in Communities. There are several reasons for both of these. However, for October ARSlist remains where it is whilst I make certain it is going to the right new secure independent home. Dan _ARSlist: "Where the Answers Are" and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: EXTERNAL: Re: Off Topic - Before the List is Gone! NOTE: Not Gone, MOVED
That was "more or less" my understanding too - thank goodness a new account need not be created every time you are working on a different or a newer support contract.. Joe _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing Sent: Wednesday, September 21, 2016 5:47 PM To: arslist@ARSLIST.ORG Subject: Re: EXTERNAL: Re: Off Topic - Before the List is Gone! NOTE: Not Gone, MOVED ** Communities auto associates your communities account with the SSO that is used at the rest of BMC, which includes your BMC Support account (if you have one)...if you don't have one, then it just creates an accountthere is no need to have it tied to anything support related. If you decide to have it associated with your support account (through your work email), then, when you change jobs, it's necessary to have the communities account associated with a new 'customer' account...but, if your communities profile is associated with a personal address instead of work address, there is no need for all of that effort. On Wed, Sep 21, 2016 at 3:23 PM, Joe D'Souza wrote: ** To the best of my knowledge a developer account is not tied to a support contract so it remains active even as you switch customers so from one contract to another - correct? Joe _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Reiser, John J Sent: Monday, September 19, 2016 1:59 PM To: arslist@ARSLIST.ORG Subject: Re: EXTERNAL: Re: Off Topic - Before the List is Gone! NOTE: Not Gone, MOVED Dan, I just want to add my thanks. I've been developing Remedy AR System schemas and workflow since 1994 and the ARSList has always been my security blanket. There was always an answer that went far beyond what you could get from Remedy/(Evil Bird)/BMC support often times coming from Doug Mueller (Father Remedy). Matthew, Carey, Claire, Gidd, L J, Jason, Joe, Misi, Kelly, Dave, Lenny, Barry, Fred, Phil and Dan are names that will forever hold a place of honor is a Diary Field in my head. Wow I guess I've been living ARSystem far too long. >From the early Motif days through the First web based interface (cgi_ar) to Push actions (yeah) and check boxes (meh, should have been binary mapped selections in one field), Remedy Web and MidTier I've been able to provide a solution for our organization. Thank you, --- John J. Reiser Building 760-J202 Remedy AR System Developer Senior Software Development Analyst Lockheed Martin - RMS Moorestown Region The star that burns twice as bright burns half as long. Pay close attention and be illuminated by its brilliance. - paraphrased by me From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of arslist Sent: Tuesday, September 13, 2016 11:06 AM To: arslist@ARSLIST.ORG Subject: EXTERNAL: Re: Off Topic - Before the List is Gone! NOTE: Not Gone, MOVED ** NOTE: On Friday Sept. 30th the plug will literally be pulled on the Servers this version of the list is running on. Please move over to the new home in Communities by then. The ARSlist didn't even start on listserv, it was another messaging software. I planned to make it a group on usenet, but the anarchist group in charge spent 9 months talking about where it should be in the structure (anyone familiar with Hitchhiker's Guide to the Galaxy and the marketing team arguing about what do people want from the wheel?) For the past 14 years it has had a home in a machine room in downtown Toronto, on Servers I purchased (both replaced once). Those servers from 2009-2013 also helped us run the WWRUG events, so I could justify the expense. Volume on the ARSlist is a quarter of what it was two years ago because the vast majority of posters are now on communities. There is also now the new Developer's site for the Innovation Suite, developers.bmc.com We are all very busy, and there are too many places to go to find things. Now communities will get you to the ARSlist too. I have been promised non-censorship and non-interference. So, same discussions, same people if we are all still interested, different location. Note: I am not disappearing either, and I hope none of you do! The care and feeding of this community has been a highlight of the past 23 years for me, and through it I have met, electronically and\or physically a really great group of people most of whom I think of as friends. Times change, c'est la vie. Now I just have to be a part of the Community, not build the platform the community lives on. Cheers Dan p.s. and yes, I prefer this platform to jive and Communities, it just isn't the pragmatic one anymore, and I hope to influence the improvements in Communities to meet our needs From: Action Request System discussion list(ARSList) [ <mailto:arslist@
Re: EXTERNAL: Re: Off Topic - Before the List is Gone! NOTE: Not Gone, MOVED
To the best of my knowledge a developer account is not tied to a support contract so it remains active even as you switch customers so from one contract to another - correct? Joe _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Reiser, John J Sent: Monday, September 19, 2016 1:59 PM To: arslist@ARSLIST.ORG Subject: Re: EXTERNAL: Re: Off Topic - Before the List is Gone! NOTE: Not Gone, MOVED Dan, I just want to add my thanks. I've been developing Remedy AR System schemas and workflow since 1994 and the ARSList has always been my security blanket. There was always an answer that went far beyond what you could get from Remedy/(Evil Bird)/BMC support often times coming from Doug Mueller (Father Remedy). Matthew, Carey, Claire, Gidd, L J, Jason, Joe, Misi, Kelly, Dave, Lenny, Barry, Fred, Phil and Dan are names that will forever hold a place of honor is a Diary Field in my head. Wow I guess I've been living ARSystem far too long. >From the early Motif days through the First web based interface (cgi_ar) to Push actions (yeah) and check boxes (meh, should have been binary mapped selections in one field), Remedy Web and MidTier I've been able to provide a solution for our organization. Thank you, --- John J. Reiser Building 760-J202 Remedy AR System Developer Senior Software Development Analyst Lockheed Martin - RMS Moorestown Region The star that burns twice as bright burns half as long. Pay close attention and be illuminated by its brilliance. - paraphrased by me From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of arslist Sent: Tuesday, September 13, 2016 11:06 AM To: arslist@ARSLIST.ORG Subject: EXTERNAL: Re: Off Topic - Before the List is Gone! NOTE: Not Gone, MOVED ** NOTE: On Friday Sept. 30th the plug will literally be pulled on the Servers this version of the list is running on. Please move over to the new home in Communities by then. The ARSlist didn't even start on listserv, it was another messaging software. I planned to make it a group on usenet, but the anarchist group in charge spent 9 months talking about where it should be in the structure (anyone familiar with Hitchhiker's Guide to the Galaxy and the marketing team arguing about what do people want from the wheel?) For the past 14 years it has had a home in a machine room in downtown Toronto, on Servers I purchased (both replaced once). Those servers from 2009-2013 also helped us run the WWRUG events, so I could justify the expense. Volume on the ARSlist is a quarter of what it was two years ago because the vast majority of posters are now on communities. There is also now the new Developer's site for the Innovation Suite, developers.bmc.com We are all very busy, and there are too many places to go to find things. Now communities will get you to the ARSlist too. I have been promised non-censorship and non-interference. So, same discussions, same people if we are all still interested, different location. Note: I am not disappearing either, and I hope none of you do! The care and feeding of this community has been a highlight of the past 23 years for me, and through it I have met, electronically and\or physically a really great group of people most of whom I think of as friends. Times change, c'est la vie. Now I just have to be a part of the Community, not build the platform the community lives on. Cheers Dan p.s. and yes, I prefer this platform to jive and Communities, it just isn't the pragmatic one anymore, and I hope to influence the improvements in Communities to meet our needs From: Action Request System discussion list(ARSList) [ <mailto:arslist@ARSLIST.ORG> mailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza Sent: September 12, 2016 7:21 PM To: <mailto:arslist@ARSLIST.ORG> arslist@ARSLIST.ORG Subject: Re: Off Topic - Before the List is Gone! ** I totally reflect the sentiments of all of you. I heard of and started using the list a little after about a year or 2 after it was started and since then has been the best resource and online community I had the privilege of being a part of.. Thank you all and hopefully the BMC Communities will be a similar experience once I resume using it.. Joe _ From: Action Request System discussion list(ARSList) [ <mailto:arslist@ARSLIST.ORG> mailto:arslist@ARSLIST.ORG] On Behalf Of Kelly Deaver Sent: Thursday, July 28, 2016 12:33 PM To: <mailto:arslist@ARSLIST.ORG> arslist@ARSLIST.ORG Subject: Re: Off Topic - Before the List is Gone! Thanks Claire.. 2AM.. I think that was me! You knew I would be flying back from my assignment in California and would check mail when I got home. Thank God, I new the answer! The community of ITSM professionals is only about 2 degrees of separation for anyone. I'm sure we will
Re: Off Topic - Before the List is Gone! NOTE: Not Gone, MOVED
Thank you Dan for all your efforts that you have put in to have this platform running for as long as it has, with as much efficiency and uptime as it has through the years with almost no interruptions. I will certainly miss the ease though which this platform was accessible, but like you am hoping everything else remains the same on the new platform. Joe _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of arslist Sent: Tuesday, September 13, 2016 11:06 AM To: arslist@ARSLIST.ORG Subject: Re: Off Topic - Before the List is Gone! NOTE: Not Gone, MOVED NOTE: On Friday Sept. 30th the plug will literally be pulled on the Servers this version of the list is running on. Please move over to the new home in Communities by then. The ARSlist didn't even start on listserv, it was another messaging software. I planned to make it a group on usenet, but the anarchist group in charge spent 9 months talking about where it should be in the structure (anyone familiar with Hitchhiker's Guide to the Galaxy and the marketing team arguing about what do people want from the wheel?) For the past 14 years it has had a home in a machine room in downtown Toronto, on Servers I purchased (both replaced once). Those servers from 2009-2013 also helped us run the WWRUG events, so I could justify the expense. Volume on the ARSlist is a quarter of what it was two years ago because the vast majority of posters are now on communities. There is also now the new Developer's site for the Innovation Suite, developers.bmc.com We are all very busy, and there are too many places to go to find things. Now communities will get you to the ARSlist too. I have been promised non-censorship and non-interference. So, same discussions, same people if we are all still interested, different location. Note: I am not disappearing either, and I hope none of you do! The care and feeding of this community has been a highlight of the past 23 years for me, and through it I have met, electronically and\or physically a really great group of people most of whom I think of as friends. Times change, c'est la vie. Now I just have to be a part of the Community, not build the platform the community lives on. Cheers Dan p.s. and yes, I prefer this platform to jive and Communities, it just isn't the pragmatic one anymore, and I hope to influence the improvements in Communities to meet our needs From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza Sent: September 12, 2016 7:21 PM To: arslist@ARSLIST.ORG Subject: Re: Off Topic - Before the List is Gone! ** I totally reflect the sentiments of all of you. I heard of and started using the list a little after about a year or 2 after it was started and since then has been the best resource and online community I had the privilege of being a part of.. Thank you all and hopefully the BMC Communities will be a similar experience once I resume using it.. Joe _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Kelly Deaver Sent: Thursday, July 28, 2016 12:33 PM To: arslist@ARSLIST.ORG Subject: Re: Off Topic - Before the List is Gone! Thanks Claire.. 2AM.. I think that was me! You knew I would be flying back from my assignment in California and would check mail when I got home. Thank God, I new the answer! The community of ITSM professionals is only about 2 degrees of separation for anyone. I'm sure we will see you around. Times really are changing! First ARSlist moving and now I won't be able to make Engage this year. It will be the first Remedy included conference I have missed in 21 years! We must all stay in touch. I have spoken LOL Kelly Deaver ke...@kellydeaver.com <mailto:kelly.ctr.dea...@faa.gov> (Business mail) kdea...@kellydeaver.com (arslist mail) Original Message Subject: Off Topic - Before the List is Gone! From: "Sanford, Claire" Date: Mon, July 25, 2016 10:52 am To: arslist@ARSLIST.ORG ** This list has been one of the most valuable tools during my entire Remedy career. We have seen so many ups and downs in that time period! Personal and professional! I know there are times I would not have been able to solve a problem quickly and accurately without it! 1am? 5am? 2pm? No problem. The list and the amazing people that populated it were always there for me! Thank you! I will miss the list as much as I will miss Remedy. There are so many people, I'm not going to/can't list them all. Phil, Dan, Pat, Rick, Michelle, Warren, Teresa, Misi, Doug M, Jarl, Gid, Joe, Jason, Doug B., Tauf, Kelly D, Roger, Herb, Roger, LJ, David and on and on and on! On August 29th (that is the planned date) we cut over to SNOW. I won't be gone yet. Remedy will st
Re: Off Topic - Before the List is Gone!
I totally reflect the sentiments of all of you. I heard of and started using the list a little after about a year or 2 after it was started and since then has been the best resource and online community I had the privilege of being a part of.. Thank you all and hopefully the BMC Communities will be a similar experience once I resume using it.. Joe _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Kelly Deaver Sent: Thursday, July 28, 2016 12:33 PM To: arslist@ARSLIST.ORG Subject: Re: Off Topic - Before the List is Gone! Thanks Claire.. 2AM.. I think that was me! You knew I would be flying back from my assignment in California and would check mail when I got home. Thank God, I new the answer! The community of ITSM professionals is only about 2 degrees of separation for anyone. I'm sure we will see you around. Times really are changing! First ARSlist moving and now I won't be able to make Engage this year. It will be the first Remedy included conference I have missed in 21 years! We must all stay in touch. I have spoken LOL Kelly Deaver ke...@kellydeaver.com <mailto:kelly.ctr.dea...@faa.gov> (Business mail) kdea...@kellydeaver.com (arslist mail) Original Message Subject: Off Topic - Before the List is Gone! From: "Sanford, Claire" Date: Mon, July 25, 2016 10:52 am To: arslist@ARSLIST.ORG ** This list has been one of the most valuable tools during my entire Remedy career. We have seen so many ups and downs in that time period! Personal and professional! I know there are times I would not have been able to solve a problem quickly and accurately without it! 1am? 5am? 2pm? No problem. The list and the amazing people that populated it were always there for me! Thank you! I will miss the list as much as I will miss Remedy. There are so many people, I'm not going to/can't list them all. Phil, Dan, Pat, Rick, Michelle, Warren, Teresa, Misi, Doug M, Jarl, Gid, Joe, Jason, Doug B., Tauf, Kelly D, Roger, Herb, Roger, LJ, David and on and on and on! On August 29th (that is the planned date) we cut over to SNOW. I won't be gone yet. Remedy will still be around for at least a year. Nothing new will be happening. Just maintenance and archive mode! Thank you all for being so fantastic! Claire Sanford Remedy Admin/Dev 12/1/1998 to sometime in 2016. _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Bug in Dev Studio and/or Server 9.01
Did you resolve this? If not I have an idea that may help.
Joe
_
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of William Rentfrow
Sent: Thursday, August 04, 2016 1:43 PM
To: arslist@ARSLIST.ORG
Subject: Bug in Dev Studio and/or Server 9.01
A co-worked of mine is experiencing this -
In a filter the "Run If" qualification is:
('Profile Status'= "Proposed") AND ('Last Modified Date' <= ($DATE$ - 90))
However, when it saves, it gets saved as this:
('Profile Status'= "Proposed") AND ('Last Modified Date' <= ($DATE$ -
"12/31/1969 6:01:30 PM"))
He's tried a bunch of variations of numbers in place of 90. Even if he puts
a static epoch date number it still changes it to a fixed date.
Anyone else run into this?
William Rentfrow
wrentf...@stratacominc.com
Office: 715-204-3061 or 701-232-5697x25
Cell: 715-498-5056
_ARSlist: "Where the Answers Are" and have been for 20 years_
___
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Re: CMDB extension for Telecom Network
To the best of my knowledge there isn’t a ready made tailored extension to the classes you are looking for. You would need to custom build these. If I recall correctly, there used to be a lightweight extension available for telecom customers to plug into the CMDB in the past but I do not think it was further developed to incorporate newer classes that surfaced with time in the telecom market. Joe _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Harsh Sent: Tuesday, July 19, 2016 10:34 AM To: arslist@ARSLIST.ORG Subject: Re: CMDB extension for Telecom Network ** Thanks everyone, i checked OS3 extension on BMC site and it doesn't support version 9. Is there any other extension available 🙁 ? or we need to create custom classes for the same.? Regards, Harsh On Tue, Jul 19, 2016 at 3:32 PM, Rick Cook wrote: ** We had to build a custom subclass off of Connectivity Segment. Rick On Jul 19, 2016 03:07, "Satya Gandhi" wrote: ** A look at the screen shots on the Quob Park Os3 Framework looks eerily similar to Quindell OS3 solution Satya On 19 July 2016 at 10:19, Rüdiger Tams wrote: ** I think Quindell is now Quob Park... Kelvin Tan Kailun hat am 19. Juli 2016 um 11:06 geschrieben: ** What about Quindell OS3 Frameworks ? On Tue, Jul 19, 2016 at 4:51 PM, Rüdiger Tams wrote: ** I do not know about an extension of CMDB 9.x for telecommunication CIs from BMC... maybe with the ADDM product? Or maybe this could work...? AFAIK this is (was?) based on BMC Remedy ITSM. http://www.quobparksolutions.com/solutions/os%C2%B3-frameworks/ regards Rüdiger Harsh hat am 19. Juli 2016 um 10:26 geschrieben: ** Hi Everyone, Could you please let me know if there is any cmdb extension available for telecom networks like node, circuit, links etc. for 9.1 version. -- Thanks & regards “Harsh Chaudhary” "Impatience never commanded success" _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ -- Thanks & regards “Harsh Chaudhary” "Impatience never commanded success" _ARSlist: "Where the Answers Are" and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Mid Tier Install Prerequisite - TOMCAT
That is an excellent point. You do not get the web server administration module with the bundled Tomcat. You need to download that separately if you should need it later. Cheers Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Brian Pancia Sent: Tuesday, July 12, 2016 7:05 PM To: arslist@ARSLIST.ORG Subject: Re: Mid Tier Install Prerequisite - TOMCAT Daniel, The Tomcat installation that comes with Mid-Tier is somewhat watered down from a full blown Tomcat installation. With Mid-Tier it is just installing the essentials. I always opt to install Tomcat prior to installing Mid-Tier. However, Mid-Tier should work just fine if you used the packaged Tomcat that comes with Mid-Tier. Brian -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Daniel Wu Sent: Monday, July 11, 2016 12:10 PM To: arslist@ARSLIST.ORG Subject: Re: Mid Tier Install Prerequisite - TOMCAT Correction, we did the tomcat installation during the mid tier installation, since it is included in the midtier. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years" DISCLAIMER: The information contained in this e-mail and its attachments contain confidential information belonging to the sender, which is legally privileged. The information is intended only for the use of the recipient(s) named above. If you are not the intended recipient, you are notified that any disclosure, copying, distribution or action in reliance upon the contents of the information transmitted is strictly prohibited. If you have received this information in error, please delete it immediately. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Partial results on Company Field and then ARWARN 66
With those settings you should not have got the 66 warning. Something somewhere is overriding your settings so it could be on the client side. Are you using the user tool (if you are on an older version of the system) or the mid tier? If using the user tool, the setting on the user tool can override the server setting. If using the mid-tier, check your preferences saved on the user preference which can also override the server settings. If both these have been checked and you are set for unlimited there as well, try suppressing the ARWARN 66 through the config file (by editing the ar.conf or ar.cfg file depending on whether you are on UNIX or Windows and adding that suppress parameter available for this file), that will suppress the warning. However suppressing may not mean it may return any more than 302 if that is the setting in your client side settings. It will simply not display the warning. But worth giving it a shot and see what it does for you. Cheers Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of MalviyaSaurabh Sent: Tuesday, July 12, 2016 4:52 AM To: arslist@ARSLIST.ORG Subject: Partial results on Company Field and then ARWARN 66 Hi All, I have been investigating the issue with Company menu where it lists down the partially results and then gives ARWARN66 The back end query which gets fired is SELECT DISTINCT TOP 302 T445.C11, T445.C100070, T445.C100071 FROM T445 WHERE ((T445.C7 = 1) AND ((T445.C16 LIKE N'%Operating Company%') OR (T445.C16 LIKE N'%Customer%')) AND (T445.C100071 LIKE N'The%')) ORDER BY T445.C11 ASC, T445.C100070 ASC, T445.C100071 ASC The point to be noted is TOP 302 in the query(i.e. it fetches the first 302 records and in total there are 470 qualifiable records with Company name starting with 'The%') I am interested in knowing what config/etc is making it fetching the first 302 records. The server is configured for unlimited entries on get list like shown below Max Entries Returned By GetList : 0 Server Table Field Chunk Size : 0 Also the user preference for me (an administrator) is like shown below Limit Number of Items Returned : No Any pointers to fix it. ITSM 9.0.01 201606230729 Windows Server 2012 R2 6.3 SQL -- SQL Server 2014 - 12.0.4100.1 (X64) Regards, Saurabh -- View this message in context: http://ars-action-request-system.1.n7.nabble.com/Partial-results-on-Company- Field-and-then-ARWARN-66-tp124673.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Load balancing
I was wondering that too. Maybe it was just making a trip to the web server and back telling the client the web server was up and all that would serve was show the login.jsp page successfully. A trip to the AR Server would be necessary to check for the response of the AR Server as well. This would mean you need to send another signal to the AR Server immediately before or after the status check for the mid-tier using one of the available tools like arsignal or arcreateentry or something simlar.. Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky Sent: Tuesday, July 12, 2016 5:13 PM To: arslist@ARSLIST.ORG Subject: Re: Load balancing Hi, Would be interesting to know what the URL actually does. Any API-call to the AR Server? Why did it return the opposite of what it was supposed to show? Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. > I have had personal experience where that URL both showed the service as up > when it wasn't, and down when it wasn'tso, I personally don't trust > that particular url. > > On Tue, Jul 12, 2016 at 1:59 PM, William Rentfrow < > wrentf...@stratacominc.com> wrote: > >> You can run the back door monitor on the web: >> >> The URL is http://yourUrl/arsys/samples/StatusCheck.jsp >> >> If all is well it returns a very basic page that says: 200_OK >> >> Anything else, you have problems. >> >> William Rentfrow >> wrentf...@stratacominc.com >> Office: 715-204-3061 or 701-232-5697x25 >> Cell: 715-498-5056 >> >> -Original Message- >> From: Action Request System discussion list(ARSList) [mailto: >> arslist@ARSLIST.ORG] On Behalf Of Jaffer Mahsoob >> Sent: Monday, July 11, 2016 5:02 PM >> To: arslist@ARSLIST.ORG >> Subject: Re: Load balancing >> >> Hey Mark, here's what I've done before... I used the mid-tier sample >> script to check if a specific server is responding to requests, then set >> the netscaller to use the script URL to check the servers, it responds with >> a 200(OK) if the server responds, if not then disable the port redirect >> until it comes back up... It works on Cisco, should be identical >> functionality on Netscaller If you need me to send it to you, let me >> know, you know where to find me... >> >> >> -Jaffer >> >> >> ___ >> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org >> "Where the Answers Are, and have been for 20 years" >> >> - >> No virus found in this message. >> Checked by AVG - www.avg.com >> Version: 2016.0.7640 / Virus Database: 4604/12494 - Release Date: 06/25/16 >> Internal Virus Database is out of date. >> >> >> ___ >> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org >> "Where the Answers Are, and have been for 20 years" >> > > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > "Where the Answers Are, and have been for 20 years" > ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Mid Tier Install Prerequisite - TOMCAT
This is what I usually do as well unless (and there are some customers that are like that) the customer policy is to use everything bundled and not to download anything from Apache (Tomcat) or Oracle (JRE's and JDK's) without a lengthy approval process which involves their quality control team downloading the requested software and having it tested by their quality control teams - which can take days or maybe even weeks before getting the necessary approvals. Believe it or not I have worked at some sites that require this as a process making it necessary to use as much of the bundled stuff as is possible.. Joe _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller Sent: Tuesday, July 12, 2016 12:02 AM To: arslist@ARSLIST.ORG Subject: Re: Mid Tier Install Prerequisite - TOMCAT ** Those are some pretty old/vulnerable/no longer maintained versions of Tomcat and Java. The latest SP/patch of MT 7.6.04 should work very well on TC 7 with Java 7 (TC/Java 8 might even be supported in the latest version of MT?). I recommend installing Tomcat yourself before installing MT and it's bundled TC to give you more flexibility and the ability to easily keep up-to-date. The bundled TC is really only meant for standing up quick demo systems (and even then I typically don't use that TC because it only takes a few minutes to install TC separately). Once you get into the habit of building the full MT app stack Java -> TC - MT you get pretty fast at it. At this point my team can typically take down a web server, strip MT, TC and Java, reboot and rebuilt it with the latest versions and configure in about 30 - 40 minutes. Jason On Mon, Jul 11, 2016 at 5:57 PM Daniel Wu wrote: ** Here is what we have installed in sequence. 1.JDK 1.6u34 2.Mid Tier 7.6.04 along with tomcat 6 3.Config mid tier config tool 4.Restart mid tier server I wander if there is more to do on the tomcat, other than changing the server.xml for the port(what we prefer to do). On Monday, July 11, 2016, Joe D'Souza wrote: Without a sense of what specific problem you are facing, its hard to guide you where you may or may not have missed something. But I can assure you that if you have followed all the steps as required as a part of pre-requisites before you stand up your system, there is not a lot you need to do to have the bundled Tomcat up and running. Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Daniel Wu Sent: Monday, July 11, 2016 12:10 PM To: arslist@ARSLIST.ORG Subject: Re: Mid Tier Install Prerequisite - TOMCAT Correction, we did the tomcat installation during the mid tier installation, since it is included in the midtier. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years" _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: JOB: Sr. Remedy Developer- Temporary Position (Permanant Residents or US Citizens only)...
!!!CORRECTION!!! There was a small edit on the web posting which by mistake mentioned this as a Full time job instead of Contract which resulted in a different web link... Please use this instead of the one in the original posting.. I apologize for any inconvenience.. Hi Joe, Please see the below job description and new link. Thanks again for sharing! Best Regards, Cindi Our team is looking to hire a Temporary Remedy Developer who enjoys working in a fast-paced Federal Government environment. This candidate will have the opportunity to showcase great customer service, technical skill and teamwork. The project location is in Suitland, MD with direct Metro access and free parking. This is a temporary contract position for 3 months. The candidate must be a Permanent Resident or a US citizen. Candidate will be required to possess an active Public Trust investigation. All work must be performed on client site in a secure location. The candidate will be responsible to perform the analysis, integration, data and workflow development, documentation, testing, and implementation of solutions within the Remedy 9.1 environment to support the forthcoming projects as directed. The consultant will be expected to perform modifications/configuration of the Remedy custom and ITSM modules, forms, workflow, interfaces and any other configurations required to support the in-house processes as directed. Please see the link to the job ad http://smrtr.io/Rasbaw for more information or please contact Cindi Mitchell, Director of Human Resources at (410) 317-2150 or cmitch...@attivasoft.com. Disregard the below portion of this email. _ From: Joe D'Souza [mailto:jdso...@shyle.net] Sent: Monday, July 11, 2016 5:52 PM To: ARS Discussion List Cc: 'cmitch...@attivasoft.com' Subject: JOB: Sr. Remedy Developer- Temporary Position (Permanant Residents or US Citizens only)... I am posting this on behalf of Cindi Mitchell whose contact details you will find below.. The job is in the Washington DC area and would be ideally suited to local candidates as there isn't a margin to allow for any travel or relocation related expenses.. I am not involved in the hiring process in any way and am only posting this only on behalf of Cindi Mitchell as she requested me to do so, so please direct your profiles as instructed below through the web link to ensure that she gets it in good time. Cheers Joe Quoting Cindi Mitchell, the requirements are as described below..: Our team is looking to hire a Temporary Remedy Developer who enjoys working in a fast-paced Federal Government environment. This candidate will have the opportunity to showcase great customer service, technical skill and teamwork. The project location is in Suitland, MD with direct Metro access and free parking. This is a temporary contract position for 3 months. The candidate must be a Permanent Resident or a US citizen. Candidate will be required to possess an active Public Trust investigation. All work must be performed on client site in a secure location. The candidate will be responsible to perform the analysis, integration, data and workflow development, documentation, testing, and implementation of solutions within the Remedy 9.1 environment to support the forthcoming projects as directed. The consultant will be expected to perform modifications/configuration of the Remedy custom and ITSM modules, forms, workflow, interfaces and any other configurations required to support the in-house processes as directed. Please see the link to the job ad http://smrtr.io/eySI9Q for more information or please contact Cindi Mitchell, Director of Human Resources at (410) 317-2150 or cmitch...@attivasoft.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
JOB: Sr. Remedy Developer- Temporary Position (Permanant Residents or US Citizens only)...
I am posting this on behalf of Cindi Mitchell whose contact details you will find below.. The job is in the Washington DC area and would be ideally suited to local candidates as there isn't a margin to allow for any travel or relocation related expenses.. I am not involved in the hiring process in any way and am only posting this only on behalf of Cindi Mitchell as she requested me to do so, so please direct your profiles as instructed below through the web link to ensure that she gets it in good time. Cheers Joe Quoting Cindi Mitchell, the requirements are as described below..: Our team is looking to hire a Temporary Remedy Developer who enjoys working in a fast-paced Federal Government environment. This candidate will have the opportunity to showcase great customer service, technical skill and teamwork. The project location is in Suitland, MD with direct Metro access and free parking. This is a temporary contract position for 3 months. The candidate must be a Permanent Resident or a US citizen. Candidate will be required to possess an active Public Trust investigation. All work must be performed on client site in a secure location. The candidate will be responsible to perform the analysis, integration, data and workflow development, documentation, testing, and implementation of solutions within the Remedy 9.1 environment to support the forthcoming projects as directed. The consultant will be expected to perform modifications/configuration of the Remedy custom and ITSM modules, forms, workflow, interfaces and any other configurations required to support the in-house processes as directed. Please see the link to the job ad http://smrtr.io/eySI9Q for more information or please contact Cindi Mitchell, Director of Human Resources at (410) 317-2150 or cmitch...@attivasoft.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Load balancing
I was wondering if you could copy the arsignal and its supporting libraries where needed and use them to get a signal back on whether or not the AR System server is up or not responding.. Or use a utility like arcreateentry.. Joe _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of laurent matheo Sent: Monday, July 11, 2016 10:42 AM To: arslist@ARSLIST.ORG Subject: Re: Load balancing Hi Rick :) What is the life test implemented on the Netscaler? If it's "just" the ARS TCP port ping it will not be enough as LJ mentioned and you will have the same problems using the BigIP F5. I was recently at a customer site where the F5 did not detect that the ARS was out due to the "ping" on the ARS TCP port. Indeed there are cases where an ARS server can just be "out" (not handling requests) but continue to accept connection on the TCP port. As LJ said, one of the option is to write a "real" life test using ARS Java APIs (for example): -> Login, -> Query on COM:Company to search for "- Global -", -> Logout, -> It would write a file somewhere, -> This file would be parsed by the Load Balancer to check if the ARS Server is answering requests and to exclude or include it from the Load Balancer, Best regards. Laurent. On 11 Jul, 2016, at 04:12 PM, Rick Cook wrote: ** Mark, FWIW, we are seeing issues with Netscalers as well, on an 8.1 platform. Servers that are part and running get dropped from the LB, etc. We've been working with our system engineers on it, but it may be a limitation in the Netscaler architecture. We asked for F5s Rick On Jul 11, 2016 06:49, "Brittain, Mark" wrote: ** Hi All I have two mid-tiers and two AR Servers in a server group with netscaler load balancing in-between. Had a situation where the second AR Server in the group stopped responding but the load balancing did not detect this and whole server group became inaccessible. Digging a little deeper into the load balancing determined the netscaler pings the per port but doesn't go any deeper. So in this situation, the port was up and netscaler continued to push traffic to the hung server. Is there something better that netscaler can monitor that would detect when the AR Server stops? If not, is there any way to ensure that if one server quits, everything goes to the other server and users are not interrupted? ARS 7.6.04 SP5 ITSM 7.6.04 SP2 Mid-Tier 7.6.04 SP5 Thanks Mark Mark Brittain | Sr. Systems Engineer | 315.637.9337 O 315.882.5360 M 125 Elwood Davis Road | Syracuse NY 13212 Navisite _ This E-mail and any of its attachments may contain Time Warner Cable proprietary information, which is privileged, confidential, or subject to copyright belonging to Time Warner Cable. This E-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this E-mail, you are hereby notified that any dissemination, distribution, copying, or action taken in relation to the contents of and attachments to this E-mail is strictly prohibited and may be unlawful. If you have received this E-mail in error, please notify the sender immediately and permanently delete the original and any copy of this E-mail and any printout. _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Mid Tier Install Prerequisite - TOMCAT
Without a sense of what specific problem you are facing, its hard to guide you where you may or may not have missed something. But I can assure you that if you have followed all the steps as required as a part of pre-requisites before you stand up your system, there is not a lot you need to do to have the bundled Tomcat up and running. Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Daniel Wu Sent: Monday, July 11, 2016 12:10 PM To: arslist@ARSLIST.ORG Subject: Re: Mid Tier Install Prerequisite - TOMCAT Correction, we did the tomcat installation during the mid tier installation, since it is included in the midtier. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Remedy Scalability
I recall once someone here once shared a utility created using HTML, where you could flush cache of as many mid-tier servers as needed, by editing the HTML file accordingly. Thus you would just need to open that file up using IE or any other browser, and click one button that flushes the cache instead of having to logi in. navigate to the cache management and then flush. You could revise the script to include all the servers you wanted to flush the cache on so that one single press could do them all. I have used it a long time ago when working with 20+ servers successfully. Joe _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Pierson, Shawn Sent: Thursday, June 30, 2016 12:03 PM To: arslist@ARSLIST.ORG Subject: Re: Remedy Scalability I don't think there are hard and fast rules about it, because there are so many variations of CPUs, whether VMs or physical servers are involved, how you do reporting, etc. I've been in environments with huge server groups and mid tier servers.I have nightmares of going in and refreshing the mid tier cache on about 25 different servers every time we changed a form or active link (I forget why we had to do this actually, when at worst we could have written a script to restart the processes.) In my current production environment we have three app servers, two mid tier servers, one of each for DR (which aren't in the server group but I'm thinking about adding them just to make DR easier once I get past SQL 2014 failover issues with Remedy) and then my Smart IT/My IT infrastructure. That being said, we designed it to be something that provides a lot of room to grow, we've only got a few hundred people in the system at the same time at the moment. Thanks, Shawn Pierson Remedy Developer | Energy Transfer From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Sinclair, Keith Sent: Thursday, June 30, 2016 10:05 AM To: arslist@ARSLIST.ORG Subject: Remedy Scalability ** Hi, I need some technical expertise with Remedy's infrastructure and scalability. We're using Linux and ARS 8.1 with Oracle 11 running on AWS servers. How scalable can Remedy truly be? Is it only limited by memory and CPU? Or are there choke points where a second or third server needs to be added to a server group? Is there a maximum number of users that can be on a given system at any one time? Thanks! Keith Sinclair Remedy Development ShopperTrak Chicago, USA O 312.676.8289 <mailto:ksincl...@shoppertrak.com> ksincl...@shoppertrak.com | shoppertrak.com Retail Profitability, Improved. _ARSlist: "Where the Answers Are" and have been for 20 years_ Private and confidential as detailed here <http://www.energytransfer.com/mail_disclaimer.aspx> . If you cannot access hyperlink, please e-mail sender. _ARSlist: "Where the Answers Are" and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Remedy Scalability
What works well for 3000 users for maybe 95% of their customer base, may not nearly be enough for the remainder of 10% of their customer base. If you are among those 5% atypical site with more than an average system usage, LOG files are generally your best friends here to tell you your story. Is your slower performance due to lack of processing power? Is your slower performance due to the processing time a request takes to process in the database? Or network issues perhaps? A combined SQL, API, User thread, etc. log to the same file, may reveal some of performance related data to you where you could get measurable statistics for each of these parameters in a single file. Joe _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jarl Grøneng Sent: Thursday, June 30, 2016 3:45 PM To: arslist@ARSLIST.ORG Subject: Re: Remedy Scalability ** Still there is always a limitation. I do remember a BMC represenative mention that a single arserverd (pre v9) process can handle about max 3000 users and still perform well. Adding more arserverd processes, you then increased the user base you can support... -- J 2016-06-30 19:55 GMT+02:00 LJ LongWing : ** Keith, As Shawn mentioned, it's really dependent on so many other factorsbut, there is always the discussion of 'is one big box better than 5 small boxes'...depending on the need/cost/etc, the answer can change. One possible down side to a single large box is the high availability regarding it...it's typically easier to scale more smaller boxes of similar capability than it is to start with a massive one and bring in other big boxes laterbut no, as far as I'm aware, there are no inherent limitations to a single box scenario, as long as your io, cpu, memory, etc aren't maxed out, you in theory should be able to add more users :) On Thu, Jun 30, 2016 at 9:04 AM, Sinclair, Keith wrote: ** Hi, I need some technical expertise with Remedys infrastructure and scalability. Were using Linux and ARS 8.1 with Oracle 11 running on AWS servers. How scalable can Remedy truly be? Is it only limited by memory and CPU? Or are there choke points where a second or third server needs to be added to a server group? Is there a maximum number of users that can be on a given system at any one time? Thanks! Keith Sinclair Remedy Development ShopperTrak Chicago, USA O 312.676.8289 ksincl...@shoppertrak.com | shoppertrak.com Retail Profitability, Improved. _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Results List Sort Order in Web
Roger, I would double check your preference server settings on all your user facing Mid-Tier servers W.R.T. 1 - The server name itself (try both short and FQDN). 2 - Make sure you are setting the right port when you configured your Preference Server on your Mid-Tiers if you are not using a portmapper and have specified a port to connect to the ARS Preference Server during the setup and disabled the portmapper. Especially if your AR System Preference Server is setup with a port different from the ports the other AR System servers are configured with. 3 - Make sure that there is no connectivity issue between your mid-tier servers and your ARS Preference Server because of reasons such as a firewall etc. (strong suspicion this might be your issue assuming you might have already checked the above 2 and disqualified them from being the issue.) I would also look for indications in your mid-tier serer logs for any connection attempts made to the preference server that may be returning any sort of an error. I suspect you may have already done this. If not it may be worth taking a look at. Joe _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Roger Nall Sent: Monday, June 27, 2016 4:47 PM To: arslist@ARSLIST.ORG Subject: Re: Results List Sort Order in Web ** Joe, Funny you should mention this. This was tested when we had both mid-tier and ARS on the same version. It did not work there either. We upgraded the mid-tier to resolve an issue with the 8.1.2 mid-tier that would not allow columns on the table field to be moved. We were hopeful that the upgrade may have fixed the Sort issue as well but sadly it has not. Any other suggestions would be greatly appreciated. Thanks, Roger On Mon, Jun 27, 2016 at 1:35 PM, Joe D'Souza wrote: ** Generally speaking upgrading mid tier before application tier should not be an issue but I notice you have a higher mid tier than your application tier. Have you tested this on a mid tier server of the same version as the application tier? I suspect it could be one of those things not tested and missed during backward compatibility between the web tier and the application tier. Joe _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Roger Nall Sent: Monday, June 27, 2016 11:43 AM To: arslist@ARSLIST.ORG Subject: Re: Results List Sort Order in Web ** LJ, Yes we have a preference server set for the mid-tier. In the user tool the sort works both with and without a preference server declared. Roger On Mon, Jun 27, 2016 at 9:27 AM, LJ LongWing wrote: ** Roger, Yes, it should work just fine in Mid-Tierif it's set to sort specifically in their user tool, are they using a preference server or are their settings stored local files? Is your Mid-Tier server set to have a server as the preference server? On Mon, Jun 27, 2016 at 8:01 AM, Roger Nall wrote: ** ARS 8.2 Mid-Tier 9.1 Linux Oracle 11g We are in moving all of our users to the web. One issue that has come up is the sort order of the results list. We have users who have setup multi-field sort for our main ticket form. This works fine in the User Tool but does not work at all on the mid-tier. We can see an entry for one user in their preference record on the Advanced tab in the Result View section in the Sort Criteria field. The entry looks like this - prdttktco01<01:MT:MainTicket>=1|3|7\1|54096\2|540001169\1 . We are wondering if the sort muti-field sort or works at all in the midtier and if so what do we need to do to get it to work. Thanks, Roger A Nall _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: How to customize the CSAT survey url with the custom one including the Request ID?
If having a company have its own survey, don't you leverage the basic
tenancy functionality - its easier to design and cleaner to implement.
Design separate surveys for each company which will make it easier to send
the appropriate content as survey to the end user rather than meddling with
it from the URL perspective.
Joe
_
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Abhi$hek
Sent: Thursday, June 23, 2016 12:16 AM
To: arslist@ARSLIST.ORG
Subject: Re: How to customize the CSAT survey url with the custom one
including the Request ID?
**
Let us clarify the requirement details:-
For company A , there should be custom URL with custom template CSAT survey
instead of the OOB ...bust rest all notification process should be same
respective of incident resolved/closed.
Early response will be highly appreciated.
Cheers,
Abhi.
On 23 Jun 2016 3:20 a.m., "Joel Sender" wrote:
**
If you still want to do it the hard way:
Add a filter, on submit, to the email message form that REPLACES ("OOB URL",
"Custom URL")
HTH,
Joel
Joel Senderjdsen...@earthlink.net310.829.5552
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Abhi$hek
Sent: Wednesday, June 22, 2016 4:27 AM
To: arslist@ARSLIST.ORG
Subject: Re: How to customize the CSAT survey url with the custom one
including the Request ID?
**
Thanks for your response.
The only requirement is to accommodate the custom URL in place of the OOB
one with request I'd as prefix.
Please provide your valuable input.
Early response will be highly appreciated.
Cheers,
Abhi.
On 22 Jun 2016 1:34 p.m., "Karicheti anil kumar"
wrote:
**
You can have a HTML template designed with your own URL and add it to the
respective notification tag message body used for survey.
Notification Tag: SRM:SRV:IndividualSurveyMessage
Filter: SRM:SRV:ModifySurvey_805_NotificationGenerator_PNPC`!
Regards,
Anil Kumar K
https://www.facebook.com/RemedyRockStars/
On Wed, Jun 22, 2016 at 11:15 AM, Abhi$hek wrote:
**
The requirement is to replace the CSAT survey url with the custom one which
user should receive when incident resolved
On 22 Jun 2016 10:28 a.m., "David Charters"
wrote:
**
If I understand you correctly you can just change the response text in the
notification form.
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Abhi$hek
Sent: Tuesday, June 21, 2016 11:11 PM
To: arslist@ARSLIST.ORG
Subject: Re: How to customize the CSAT survey url with the custom one
including the Request ID?
**
Thanks for the response.
But the requirement is to have custom URL in the mail instead of the OOB
with the request ID.
Early response will be highly appreciated.
Cheers,
Abhi
On 22 Jun 2016 3:39 a.m., "Joe D'Souza" wrote:
Write a small redirection script to replace the window location to anything
you want and use it as the error handler for page not found so it redirects
it to the right page. Similar to when you do a redirection from http to
https.
Joe
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Abhishek Anand
Sent: Tuesday, June 21, 2016 12:52 PM
To: arslist@ARSLIST.ORG
Subject: How to customize the CSAT survey url with the custom one including
the Request ID?
Hi Experts,
How to customize the Remedy CSAT survey url with the custom one including
the Request ID in 8.1.02 version?
We are having a requirement in which we need to replace the OOB CSAT url
with the custom one including the request id as post/pre fix.
Please could you suggest on how to achieve it.
Early response will be highly appreciated.
Cheers,
Abhi.
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Re: Remedy 9.0.01 - CPU utilization and write license issues
I don't know what your load and configuration is like so it might be a bit of a canned response to your case, but 1024 does seem like a fairly low setting for a production server running a 9.x system. Forget about what the minimum recommendations are on the manuals. Remember they are only minimum recommendations to stand up a system for it to be up and running - not necessarily to perform at its best. IF this issue has anything to do with the java heap and even if you have as low as about 50 to 100 open connection per Mid Tier server, consider raising your servers physical memory to allow a configuration of a heap size of at least about 4096 if not more. If you can share some statistics on your usage, it would give a better picture of what you might require in terms of web server sizing. Cheers Joe PS: I am assuming you have seperated your AR System application tier from your DB and Web tiers... -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Su Kaur Sent: Monday, June 27, 2016 3:06 PM To: arslist@ARSLIST.ORG Subject: Re: Remedy 9.0.01 - CPU utilization and write license issues We never had this issue on any of the pre-prod systems. May because we never had full load on any of the dev or test systems. I did change the java heap from 512 to 1024 in armonitor.cfg but it didnt fix the issue. Not sure if this heap needs to be increased in java settings or not? Regards, Kaur ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Results List Sort Order in Web
Generally speaking upgrading mid tier before application tier should not be an issue but I notice you have a higher mid tier than your application tier. Have you tested this on a mid tier server of the same version as the application tier? I suspect it could be one of those things not tested and missed during backward compatibility between the web tier and the application tier. Joe _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Roger Nall Sent: Monday, June 27, 2016 11:43 AM To: arslist@ARSLIST.ORG Subject: Re: Results List Sort Order in Web ** LJ, Yes we have a preference server set for the mid-tier. In the user tool the sort works both with and without a preference server declared. Roger On Mon, Jun 27, 2016 at 9:27 AM, LJ LongWing wrote: ** Roger, Yes, it should work just fine in Mid-Tierif it's set to sort specifically in their user tool, are they using a preference server or are their settings stored local files? Is your Mid-Tier server set to have a server as the preference server? On Mon, Jun 27, 2016 at 8:01 AM, Roger Nall wrote: ** ARS 8.2 Mid-Tier 9.1 Linux Oracle 11g We are in moving all of our users to the web. One issue that has come up is the sort order of the results list. We have users who have setup multi-field sort for our main ticket form. This works fine in the User Tool but does not work at all on the mid-tier. We can see an entry for one user in their preference record on the Advanced tab in the Result View section in the Sort Criteria field. The entry looks like this - prdttktco01<01:MT:MainTicket>=1|3|7\1|54096\2|540001169\1 . We are wondering if the sort muti-field sort or works at all in the midtier and if so what do we need to do to get it to work. Thanks, Roger A Nall _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Remedy 9.0.01 - CPU utilization and write license issues
Have you got more than one pre production environment (Development, Test, Training) with the same architecture as production so you could check if the CPU issue is happening on all of them? Or have you tested this only in Development? Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Su Kaur Sent: Monday, June 27, 2016 12:12 PM To: arslist@ARSLIST.ORG Subject: Re: Remedy 9.0.01 - CPU utilization and write license issues I found the hot fix for 'write license' issue. Couldn't find one for 'cpu utlization'. Can you please tell me which ones that? Is there a defect #? Thanks! Kaur ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: How to customize the CSAT survey url with the custom one including the Request ID?
>From your response to others, as well as to me here down below, I think you and us are on different wavelengths. I understood it as you need to change the url from the custom url lets say http://domain1.com <http://domain1.com/> to http://domain2.com <http://domain2.com/> for which redirection script suggested would work fine. Others understood you differently but it seems that is not the solution you are looking for either. So why don't you take some time and explain what you want by giving hardcoded example (example values of url) of what really needs to be done. Joe _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Abhi$hek Sent: Tuesday, June 21, 2016 11:11 PM To: arslist@ARSLIST.ORG Subject: Re: How to customize the CSAT survey url with the custom one including the Request ID? ** Thanks for the response. But the requirement is to have custom URL in the mail instead of the OOB with the request ID. Early response will be highly appreciated. Cheers, Abhi On 22 Jun 2016 3:39 a.m., "Joe D'Souza" wrote: Write a small redirection script to replace the window location to anything you want and use it as the error handler for page not found so it redirects it to the right page. Similar to when you do a redirection from http to https. Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Abhishek Anand Sent: Tuesday, June 21, 2016 12:52 PM To: arslist@ARSLIST.ORG Subject: How to customize the CSAT survey url with the custom one including the Request ID? Hi Experts, How to customize the Remedy CSAT survey url with the custom one including the Request ID in 8.1.02 version? We are having a requirement in which we need to replace the OOB CSAT url with the custom one including the request id as post/pre fix. Please could you suggest on how to achieve it. Early response will be highly appreciated. Cheers, Abhi. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years" _ARSlist: "Where the Answers Are" and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: How to customize the CSAT survey url with the custom one including the Request ID?
Write a small redirection script to replace the window location to anything you want and use it as the error handler for page not found so it redirects it to the right page. Similar to when you do a redirection from http to https. Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Abhishek Anand Sent: Tuesday, June 21, 2016 12:52 PM To: arslist@ARSLIST.ORG Subject: How to customize the CSAT survey url with the custom one including the Request ID? Hi Experts, How to customize the Remedy CSAT survey url with the custom one including the Request ID in 8.1.02 version? We are having a requirement in which we need to replace the OOB CSAT url with the custom one including the request id as post/pre fix. Please could you suggest on how to achieve it. Early response will be highly appreciated. Cheers, Abhi. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Let's discuss best practices on SLM between the SLA and OLA relationship for BMC Remedy
That is a very good explanation of the relationship between SLA's and its related child targets OLA's and UPC's. >From an implementation perspective if you choose to use SLM, consider OLA's and UPC'sto be subset of SLA's for every task that needs to be performed to protect the main SLA. So if you will an OLA and UPC is like an SLA to every task that needs to be performed by an internal or external group respectively. Joe _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Carl Wilson Sent: Friday, June 17, 2016 4:39 PM To: arslist@ARSLIST.ORG Subject: Re: Let's discuss best practices on SLM between the SLA and OLA relationship for BMC Remedy Hi, Normally the following applies: SLA - Agreement with the Customer for a defined Target with penalties/rewards for late/on time delivery. OLA - Agreement between delivery teams that are fulfilling the request e.g. Support Groups such as L1, L2, L3, etc. [this should be a product of the overall SLA i.e. the OLA's should not exceed the overall SLA to the customer, but should be a breakdown of the total SLA]. UPC - Agreement with a third party vendor i.e. External provider. So, in your example: 1. A customer reports a Service that is delivered to them is down "Email". The ticket is created that carries an overall "SLA" (agreement with Customer on defined Service Targets for up time e.g. 95%). The moment the ticket is raised, an SLA is applied and starts measuring. 2. A Support agent is assigned and works the request. It may transition between internal support groups to resolve e.g. Level 1 (Support Desk), Level 2 (SMA - Subject Matter Expert), Level 3 (Engineer, etc). The OLA's form the basis of the SLA e.g. if a SLA has 8hr resolution time, each time may have a defined period of time to resolve i.e. Level 1 = 4hrs, Level 2 = 3hrs, Level 3 = 1hr (Total = 8hrs = SLA). You would therefore base the "OLA" targets based on the Support Groups. (not the overall "Status" of the request which would determine the SLA e.g. Start = Assigned, Stop = Completed). Each OLA would start when the Assigned Group changes, therefore measuring the time each group spent working the request. 3. If a third party vendor is required to be involved, then you may "suspend" (pend) the SLA/OLA until the third party vendor resolves the issue, where the SLA/OLA would stop and not continue until the vendor has completed the work. In the above, the OLA's per team are a product of the SLA defined with the customer i.e. you could not have a total OLA (combination of all OLA's) that are longer than the overall SLA. The OLA's are a breakdown of the total SLA. The "Service" should define the SLA, the interaction between resolver teams will determine the OLA's that are defined between the resolver teams with respect to the SLA e.g. a breakdown of the SLA into periods that each resolver team has to perform their work with respect to the overall SLA (not exceeding the overall SLA). -- Kind Regards, Carl Wilson From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Brian Pancia Sent: 17 June 2016 19:58 To: arslist@ARSLIST.ORG Subject: Re: Let's discuss best practices on SLM between the SLA and OLA relationship for BMC Remedy ** Looking at a pure ITIL approach. Process Started Incident - Email not working; Email SLA/OLA attached Incident sent to next tier, where they determined it is a network issue. At this step a Problem ticket would be opened, the Incident would be related, and any SLA/OLA for the Problem ticket would be generated. More than likely the next step would be to issue a Change Request to fix the network issue, which in turn may have additional SLA/OLA attached. Good Luck, Brian From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of John Johnson Sent: Friday, June 17, 2016 1:30 PM To: arslist@ARSLIST.ORG Subject: Let's discuss best practices on SLM between the SLA and OLA relationship for BMC Remedy ** The more I work on trying to provide best practices to a customer on SLM, the more I feel like I'm just not there in being able to fully explain the concepts and correctly guide them on how to configure the SLAs and OLAs. There are two parts to my issue with SLM: the first part is with the concepts around SLM (services, SLAs, and OLAs) and the second part is with implementing them in BMC Remedy. Please provide any comments you have on my thinking. 1. Concepts 1. Services 1. There are two main types of services: Internal/External Customer Facing Services (IT services) -- let's cal
Re: Renaming the OOB Asset Roles
I totally agree with Brian. You would be spending way too much time trying to rename than you would with adding a new role that fits your requirement. Besides even after you successfully rename assuming you found every workflow it was referenced in etc., you'll be making any future upgrades that much more difficult and adding another small complexity to an upgrade process that BMC Software has been continually been trying to simplify. It is simply not worth the trouble. Joe _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Brian Pancia Sent: Thursday, June 16, 2016 3:39 PM To: arslist@ARSLIST.ORG Subject: Re: Renaming the OOB Asset Roles I would recommend adding versus modify the out of box values unless you are positive you traced all the workflow that may be using the out of box values. This could potentially break a few things. The roles are very basic terms. Some organizations I've worked with have some heart burn over using these, but for the most part they are pretty self-explanatory what they do. Usually organizations that have roles that don't fit into these buckets want to add and/or modify the roles. Take a Security Officer or Property Custodian. These are unique roles I've seen. However, both of them manage the asset, which would have the role Managed by. Security Officer manages the asset from a security standpoint and the Property custodian manages it from an inventory management standpoint. Both roles are the same, but the functions they perform under managing an asset are different. An option may be to add a function field to AST:AssetPeople. This way you could add as many functions as you want as the organization changes. Just a thought. Brian From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of babajan baig Sent: Friday, June 10, 2016 8:52 AM To: arslist@ARSLIST.ORG Subject: Renaming the OOB Asset Roles ** Hi Team, I need to rename the OOB Asset Roles (Approved by, Created by, Managed by, Used by, Supported by, Owned by). 1.Kindly confirm whether it is Customization or just configuration. 2. Kindly tell which are all the forms involved in renaming the oob asset roles. Thanks in Advance. Regards, -Babajan. _ARSlist: "Where the Answers Are" and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: ARSList traction vs Communities...
Thing is I had for a while and did not quite take up to it back then but then again this was about 3 years ago. Maybe back then there was not enough of a momentum with the Communities resulting in slower response times etc. That also I must admit was one of the reasons why I didn't stay around there for too long. I might have regularly logged in there for about a few days maybe a month at most and then just forgot about it - I don't know if it was because it had not yet become a habit or I simply didn't care for it that much at that time. So things must be different now with some changes etc now than it was 2 or 3 years ago. So will change when the gear shifts from here to there later this year. Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky Sent: Thursday, June 16, 2016 3:01 PM To: arslist@ARSLIST.ORG Subject: Re: ARSList traction vs Communities... Hi Joe, You seem very particular in your requirements. Why not try it out for example on the AR System community to find out if it works as of your requirements? https://communities.bmc.com/community/bmcdn/bmc_remedy_ar_system This will allow you to give constructive feedback to make sure the ARSList will continue to work to your expectations. Best Regards - Misi, RRR AB, http://rrr.se > I plan to do that after this service completely stops. No point in doing it > now and receiving double notifications if it works the same way. That way it > will be better to know what's really missing after a hard switch. Right now > I prefer using what already works instead of breaking what already works. > > Joe > > -Original Message- > From: Action Request System discussion list(ARSList) > [mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky > Sent: Thursday, June 16, 2016 2:42 AM > To: arslist@ARSLIST.ORG > Subject: Re: ARSList traction vs Communities... > > Hi Joe, > > I suggest you start using Communities instead of supplying even more lists > of > request. Especially since all of your request are supported by the platform: > > * Offline Access > SOLUTION: Use email notifications > > * Notifications of messages > SOLUTION: Use email notifications > > * Ability to create a Personal Archive to a set of folders for easy > access in > future so searches for something specific could be restricted to those > particular folders > SOLUTION: Use email folders or use the "bookmark" feature of Communities > > * Ability to correspond offline to an individual whenever need be > (such as > replying to job postings etc) - nice to have but not that important. > SOLUTION: Replying to email notification is supported, and you can even > submit > new discussions using email > > * Ability to sort messages off keywords into a folder like mechanism > like we > do on ARS List emails using subject line prefixes.. > SOLUTION: Use email folders like you do today for sorting. ARSList emails > will > always have a common subject line prefix. On communities itself you can just > watch the ARSList communitiy and all else will not be shown. > > * Delete irrelevant content (quite important) using individual > perspective > rather than just having moderators do it at a admin level.. Without this it > means any search performed would display all results including irrelevant > content from a users perspective. > SOLUTION: Use email notification and delete your emails. Or if you are acive > enough in the communities you might be granted "move" privileges. I know a > few > people who have that. They can then move the content to a more relevant > community. You can always mark a message as inappropriate and it will be > taken > care of. > > Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) > > Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13): > * RRR|License - Not enough Remedy licenses? Save money by optimizing. > * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. > Find these products, and many free tools and utilities, at http://rrr.se. > >> Offline access is the biggest feature I would want too. I prefer to let my >> device do its work (download, sort, filter and whatever else that an >> interface like email or an app would do), so I can view I and interact > with >> it whenever and wherever I am at even if not online. >> >> >> >> I do not really care about the digest either as even when it is and was >> available, I barely ever used it. >> >> >> >> Features I would have personally liked for a forum in no particular order > of >> weight or preference are: >
Re: Question - Service Now
That seems possible too. Kind of a good idea too. A customer gets to keep their costs low as well as have the systems hosted on premise. Kind of a perfect example of keep the cake and eat it too. Maybe BMC should try to market that strategy a little more to make their pricings more attractive to the customers. Joe _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Rick Cook Sent: Thursday, June 16, 2016 2:19 PM To: arslist@ARSLIST.ORG Subject: Re: Question - Service Now ** Nope. The customer owns and maintains the hardware. BMC may have a VPN or something to access it, I don't know. Rick On Jun 16, 2016 11:06 AM, "Joe D'Souza" wrote: ** I would think that too. I'm guessing what might have been done is while the physical systems may have been hosted at BMC's network, they may have used their own domain to web enable it? And probably have a private network to access the systems directly? Just a guess. Joe _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller Sent: Thursday, June 16, 2016 2:55 AM To: arslist@ARSLIST.ORG Subject: Re: Question - Service Now ** Does hosting your own instance make it no longer RoD? On Wed, Jun 15, 2016, 4:42 PM Rick Cook wrote: ** Amazon has already been hacked at least once. I know of one DoD RoD customer that hosts their own instance for security reasons. Rick On Jun 15, 2016 16:10, "Joe D'Souza" wrote: ** I think it mostly comes down to the answer to this question - would you be ok to let a valet drive and park an expensive car or motorcycle you own or would you want to do it yourself. Would you trust that valet to tell you after he has parked it if he accidentally dinked it or hit a huge pot hole if that dink or damage is not easily visible? If so maybe you are the kind of person for who services like the cloud would work quite well with if functionally it offers you everything else you have been looking for. Personally I do not think that services that host cloud based services publicly acknowledge their service was compromised in the odd event it was unless it was quite obvious it has been to the end customer which can sort of be a disturbing thought. There may or may not be a threat or a breach every month.. Maybe every week. Maybe even every day. I honestly do not think they would upfront about such incidents when and if it occurs unless it was quite fatal. It could mean a risk to their business and they would not want that. Joe _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Pierson, Shawn Sent: Wednesday, June 15, 2016 8:49 AM To: arslist@ARSLIST.ORG Subject: Re: Question - Service Now Just to play devil's advocate, theoretically someone whose business depends on their internet-facing servers being trusted is going to likely spend more money on security than a company that sells widgets as their primarily line of business and views I.T. security as just an expense. I don't know who hosts Service Now or BMC's cloud servers, but I'd expect that they probably take it very seriously. Things can definitely slip through but if we're all deploying MyIT and such to give people access to Remedy via their smartphones and tablets off the network, it's really a question of whose cybersecurity you trust more. Thanks, Shawn Pierson Remedy Developer | Energy Transfer From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza Sent: Tuesday, June 14, 2016 8:28 PM To: arslist@ARSLIST.ORG Subject: Re: Question - Service Now ** Exactly - but I would like to add its as safe as someone else's computer who gives access to some of his trusted associates facing the internet. So once out there, it is as safe as any other "shared" resource with "limited public access" on the internet is. Whether you like it or not, that exposes the system to a few more vulnerabilities than a system that is internal and intranet facing. So whether it is ServiceNOW's cloud or any other, it is the one risk you need to assume before investing in it. Joe _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Rod Harris Sent: Tuesday, June 14, 2016 8:44 PM To: arslist@ARSLIST.ORG Subject: Re: Question - Service Now ** If only I had a like button. Yes, cloud does seem to be a bit of a buzzword that you have distilled nicely with that T-shirt slogan. Thanks JDHood. On 15 June 2016 at 10:35, JD Hood wrote: ** It may be a T-Shirt slogan, but it's relevant nonetheless: "...There is no "Cloud" - It's just someone else's computer..." -JDHood On Tue, Jun 14, 2016 at 8:19 PM,
Re: Question - Service Now
Yeah I am very curious about the upfront costs as well. If I were to guesstimate, the upfront costs (cost of system, licenses, annual maintenance & support) may probably be more or less the same with Remedy probably being slightly on the higher side by about 5% or so. That would be my expectation at least. But would be good to hear from a vendor that sells both at identical markups. So the miscellaneous costs (implementation, time, resources) could be the variant factor as one system has got to be better and faster to implement than the other. There is no way that the implementation times would be within 5% of each other. There would be at least in my opinion about a 20 or 30% difference there. Would be nice to have some side by side comparison of this with respect to a real life case wherein a company that implemented both for the purpose of evaluation were able to independently document. Joe _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Ken Pritchard Sent: Thursday, June 16, 2016 1:59 PM To: arslist@ARSLIST.ORG Subject: Re: Question - Service Now Youre right thats difficult to do. Licensing costs themselves vary from customer to customer. Ive seen multiple companies work up RFPs on Remedy systems and be quoted different licensing and support costs from BMC. And thats without the mark-ups that a company may or may not add in. Could be the same for S-Now. Would be nice to see these vendors publish a price list :-) . From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza Sent: Thursday, June 16, 2016 1:43 PM To: arslist@ARSLIST.ORG Subject: Re: Question - Service Now ** While on this topic, does anyone have a cost comparison between these two tools? I know this could be a complicated question as the cost of owning these systems isnt just cost of systems, licenses, hardware, etc. but also cost of implementation by way of time and resources. But lets leave the time and resources aside as those costs are debateable as to which system may be more cost effective.. That may give some of us a better understanding of how attractive these sytems are to the financial heads of an organization.. I *think* I have a slight idea of the costs but the information I have is not current and licensing models have changed quite a bit since the time I used to have access to the finanacial information of these systems. Joe _ From: Action Request System discussion list(ARSList) [ <mailto:arslist@ARSLIST.ORG> mailto:arslist@ARSLIST.ORG] On Behalf Of Ken Pritchard Sent: Wednesday, June 15, 2016 10:41 PM To: <mailto:arslist@ARSLIST.ORG> arslist@ARSLIST.ORG Subject: Re: Question - Service Now Everyone is answering this like a bunch of IT folks. It really comes down to a risk/cost/reward issue. What I the (increased) risk of being hacked on the cloud vs what in a lot of cases is an outsourced IT department (not really much different than a cloud IMO) and what is the perceived cost of any data breach vs the increased cost of hosting the application vs the cloud. Basically we in IT look at it as an absolute of which is better, but upper management the folks with the purse strings look at it from a cost accounting perspective. For some, the data stored in an ITSM suite system (custom apps aside which is where BMC (or should I say Baine Capital) has shoved them) isnt more than a mechanism to process service desk calls. In effect, unless were storing PII in the system (SSNs, etc) is there really a financial risk with the ITSM system being hacked. Now I know the next statement would probably be that the CMDB contains information on other systems within the environment that does contain that type of information, but then it would require that information to contain information on how to access those other systems. I might be a bit naïve here, but I really dont see (in most instances) where upper management would find the risk to exceed the savings. From: Action Request System discussion list(ARSList) [ <mailto:arslist@ARSLIST.ORG> mailto:arslist@ARSLIST.ORG] On Behalf Of Rick Cook Sent: Wednesday, June 15, 2016 7:29 PM To: <mailto:arslist@ARSLIST.ORG> arslist@ARSLIST.ORG Subject: Re: Question - Service Now ** Amazon has already been hacked at least once. I know of one DoD RoD customer that hosts their own instance for security reasons. Rick On Jun 15, 2016 16:10, "Joe D'Souza" wrote: ** I think it mostly comes down to the answer to this question would you be ok to let a valet drive and park an expensive car or motorcycle you own or would you want to do it yourself. Would you trust that valet to tell you after he has parked it if he accidentally dinked it or hit a huge pot hole if that dink or damage is not easily visible? If so maybe you are the kind of person for w
Re: Question - Service Now
I would think that too. I'm guessing what might have been done is while the physical systems may have been hosted at BMC's network, they may have used their own domain to web enable it? And probably have a private network to access the systems directly? Just a guess. Joe _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller Sent: Thursday, June 16, 2016 2:55 AM To: arslist@ARSLIST.ORG Subject: Re: Question - Service Now ** Does hosting your own instance make it no longer RoD? On Wed, Jun 15, 2016, 4:42 PM Rick Cook wrote: ** Amazon has already been hacked at least once. I know of one DoD RoD customer that hosts their own instance for security reasons. Rick On Jun 15, 2016 16:10, "Joe D'Souza" wrote: ** I think it mostly comes down to the answer to this question - would you be ok to let a valet drive and park an expensive car or motorcycle you own or would you want to do it yourself. Would you trust that valet to tell you after he has parked it if he accidentally dinked it or hit a huge pot hole if that dink or damage is not easily visible? If so maybe you are the kind of person for who services like the cloud would work quite well with if functionally it offers you everything else you have been looking for. Personally I do not think that services that host cloud based services publicly acknowledge their service was compromised in the odd event it was unless it was quite obvious it has been to the end customer which can sort of be a disturbing thought. There may or may not be a threat or a breach every month.. Maybe every week. Maybe even every day. I honestly do not think they would upfront about such incidents when and if it occurs unless it was quite fatal. It could mean a risk to their business and they would not want that. Joe _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Pierson, Shawn Sent: Wednesday, June 15, 2016 8:49 AM To: arslist@ARSLIST.ORG Subject: Re: Question - Service Now Just to play devil's advocate, theoretically someone whose business depends on their internet-facing servers being trusted is going to likely spend more money on security than a company that sells widgets as their primarily line of business and views I.T. security as just an expense. I don't know who hosts Service Now or BMC's cloud servers, but I'd expect that they probably take it very seriously. Things can definitely slip through but if we're all deploying MyIT and such to give people access to Remedy via their smartphones and tablets off the network, it's really a question of whose cybersecurity you trust more. Thanks, Shawn Pierson Remedy Developer | Energy Transfer From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza Sent: Tuesday, June 14, 2016 8:28 PM To: arslist@ARSLIST.ORG Subject: Re: Question - Service Now ** Exactly - but I would like to add its as safe as someone else's computer who gives access to some of his trusted associates facing the internet. So once out there, it is as safe as any other "shared" resource with "limited public access" on the internet is. Whether you like it or not, that exposes the system to a few more vulnerabilities than a system that is internal and intranet facing. So whether it is ServiceNOW's cloud or any other, it is the one risk you need to assume before investing in it. Joe _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Rod Harris Sent: Tuesday, June 14, 2016 8:44 PM To: arslist@ARSLIST.ORG Subject: Re: Question - Service Now ** If only I had a like button. Yes, cloud does seem to be a bit of a buzzword that you have distilled nicely with that T-shirt slogan. Thanks JDHood. On 15 June 2016 at 10:35, JD Hood wrote: ** It may be a T-Shirt slogan, but it's relevant nonetheless: "...There is no "Cloud" - It's just someone else's computer..." -JDHood On Tue, Jun 14, 2016 at 8:19 PM, Joe D'Souza wrote: ** I do recall hearing rumors it was - not sure how long time ago. But take that information with a grain of salt as I do not know much details of what I had heard. ServiceNOW is primarily a system hosted on the cloud so is as vulnerable or strong as any other system on the cloud. So IMHO if security of your data is one of your top concerns, the cloud may not be the best place for you to be at. However strong the security, there is always a loophole to be found for someone who has the intent to find one. While this is true for systems hosted internally too, at least the vulnerability of the system isn't exposed to the world if your system isn't internet facing. Joe _ From: A
Re: ARSList traction vs Communities...
I plan to do that after this service completely stops. No point in doing it now and receiving double notifications if it works the same way. That way it will be better to know what's really missing after a hard switch. Right now I prefer using what already works instead of breaking what already works. Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky Sent: Thursday, June 16, 2016 2:42 AM To: arslist@ARSLIST.ORG Subject: Re: ARSList traction vs Communities... Hi Joe, I suggest you start using Communities instead of supplying even more lists of request. Especially since all of your request are supported by the platform: * Offline Access SOLUTION: Use email notifications * Notifications of messages SOLUTION: Use email notifications * Ability to create a Personal Archive to a set of folders for easy access in future so searches for something specific could be restricted to those particular folders SOLUTION: Use email folders or use the "bookmark" feature of Communities * Ability to correspond offline to an individual whenever need be (such as replying to job postings etc) - nice to have but not that important. SOLUTION: Replying to email notification is supported, and you can even submit new discussions using email * Ability to sort messages off keywords into a folder like mechanism like we do on ARS List emails using subject line prefixes.. SOLUTION: Use email folders like you do today for sorting. ARSList emails will always have a common subject line prefix. On communities itself you can just watch the ARSList communitiy and all else will not be shown. * Delete irrelevant content (quite important) using individual perspective rather than just having moderators do it at a admin level.. Without this it means any search performed would display all results including irrelevant content from a users perspective. SOLUTION: Use email notification and delete your emails. Or if you are acive enough in the communities you might be granted "move" privileges. I know a few people who have that. They can then move the content to a more relevant community. You can always mark a message as inappropriate and it will be taken care of. Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. > Offline access is the biggest feature I would want too. I prefer to let my > device do its work (download, sort, filter and whatever else that an > interface like email or an app would do), so I can view I and interact with > it whenever and wherever I am at even if not online. > > > > I do not really care about the digest either as even when it is and was > available, I barely ever used it. > > > > Features I would have personally liked for a forum in no particular order of > weight or preference are: > > * Offline Access > * Notifications of messages > * Ability to create a Personal Archive to a set of folders for easy > access in future so searches for something specific could be restricted to > those particular folders > * Ability to correspond offline to an individual whenever need be > (such as replying to job postings etc) - nice to have but not that > important. > * Ability to sort messages off keywords into a folder like mechanism > like we do on ARS List emails using subject line prefixes.. > * Delete irrelevant content (quite important) using individual > perspective rather than just having moderators do it at a admin level.. > Without this it means any search performed would display all results > including irrelevant content from a users perspective. > > > > These are only some of the things I can think from the top of my head.. Some > of this you can already do with Communities - while all of this is possible > through an email delivery system or maybe an app if it is designed to allow > all this. > > > > Joe > > > > _ > > From: Action Request System discussion list(ARSList) > [mailto:arslist@ARSLIST.ORG] On Behalf Of Rick Westbrock > Sent: Tuesday, June 14, 2016 5:12 PM > To: arslist@ARSLIST.ORG > Subject: Re: ARSList traction vs Communities... > > > > I suppose it's a matter of personal preference but I have found it is > actually easier for me to quickly scan the subject line and first few lines > of a Communities post in my Inbox there than wade through e-mails in Outlook > lately, so much so that I didn't even see these e-mail vs. Communitie
Re: Question - Service Now
While on this topic, does anyone have a cost comparison between these two tools? I know this could be a complicated question as the cost of owning these systems isnt just cost of systems, licenses, hardware, etc. but also cost of implementation by way of time and resources. But lets leave the time and resources aside as those costs are debateable as to which system may be more cost effective.. That may give some of us a better understanding of how attractive these sytems are to the financial heads of an organization.. I *think* I have a slight idea of the costs but the information I have is not current and licensing models have changed quite a bit since the time I used to have access to the finanacial information of these systems. Joe _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Ken Pritchard Sent: Wednesday, June 15, 2016 10:41 PM To: arslist@ARSLIST.ORG Subject: Re: Question - Service Now Everyone is answering this like a bunch of IT folks. It really comes down to a risk/cost/reward issue. What I the (increased) risk of being hacked on the cloud vs what in a lot of cases is an outsourced IT department (not really much different than a cloud IMO) and what is the perceived cost of any data breach vs the increased cost of hosting the application vs the cloud. Basically we in IT look at it as an absolute of which is better, but upper management the folks with the purse strings look at it from a cost accounting perspective. For some, the data stored in an ITSM suite system (custom apps aside which is where BMC (or should I say Baine Capital) has shoved them) isnt more than a mechanism to process service desk calls. In effect, unless were storing PII in the system (SSNs, etc) is there really a financial risk with the ITSM system being hacked. Now I know the next statement would probably be that the CMDB contains information on other systems within the environment that does contain that type of information, but then it would require that information to contain information on how to access those other systems. I might be a bit naïve here, but I really dont see (in most instances) where upper management would find the risk to exceed the savings. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Rick Cook Sent: Wednesday, June 15, 2016 7:29 PM To: arslist@ARSLIST.ORG Subject: Re: Question - Service Now ** Amazon has already been hacked at least once. I know of one DoD RoD customer that hosts their own instance for security reasons. Rick On Jun 15, 2016 16:10, "Joe D'Souza" wrote: ** I think it mostly comes down to the answer to this question would you be ok to let a valet drive and park an expensive car or motorcycle you own or would you want to do it yourself. Would you trust that valet to tell you after he has parked it if he accidentally dinked it or hit a huge pot hole if that dink or damage is not easily visible? If so maybe you are the kind of person for who services like the cloud would work quite well with if functionally it offers you everything else you have been looking for. Personally I do not think that services that host cloud based services publicly acknowledge their service was compromised in the odd event it was unless it was quite obvious it has been to the end customer which can sort of be a disturbing thought. There may or may not be a threat or a breach every month.. Maybe every week. Maybe even every day. I honestly do not think they would upfront about such incidents when and if it occurs unless it was quite fatal. It could mean a risk to their business and they would not want that. Joe _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Pierson, Shawn Sent: Wednesday, June 15, 2016 8:49 AM To: arslist@ARSLIST.ORG Subject: Re: Question - Service Now Just to play devils advocate, theoretically someone whose business depends on their internet-facing servers being trusted is going to likely spend more money on security than a company that sells widgets as their primarily line of business and views I.T. security as just an expense. I dont know who hosts Service Now or BMCs cloud servers, but Id expect that they probably take it very seriously. Things can definitely slip through but if were all deploying MyIT and such to give people access to Remedy via their smartphones and tablets off the network, its really a question of whose cybersecurity you trust more. Thanks, Shawn Pierson Remedy Developer | Energy Transfer From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza Sent: Tuesday, June 14, 2016 8:28 PM To: arslist@ARSLIST.ORG Subject: Re: Question - Service Now ** Exactly but I would like to add its as safe as someone elses computer who gives a
Re: Question - Service Now
I think it mostly comes down to the answer to this question - would you be ok to let a valet drive and park an expensive car or motorcycle you own or would you want to do it yourself. Would you trust that valet to tell you after he has parked it if he accidentally dinked it or hit a huge pot hole if that dink or damage is not easily visible? If so maybe you are the kind of person for who services like the cloud would work quite well with if functionally it offers you everything else you have been looking for. Personally I do not think that services that host cloud based services publicly acknowledge their service was compromised in the odd event it was unless it was quite obvious it has been to the end customer which can sort of be a disturbing thought. There may or may not be a threat or a breach every month.. Maybe every week. Maybe even every day. I honestly do not think they would upfront about such incidents when and if it occurs unless it was quite fatal. It could mean a risk to their business and they would not want that. Joe _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Pierson, Shawn Sent: Wednesday, June 15, 2016 8:49 AM To: arslist@ARSLIST.ORG Subject: Re: Question - Service Now Just to play devil's advocate, theoretically someone whose business depends on their internet-facing servers being trusted is going to likely spend more money on security than a company that sells widgets as their primarily line of business and views I.T. security as just an expense. I don't know who hosts Service Now or BMC's cloud servers, but I'd expect that they probably take it very seriously. Things can definitely slip through but if we're all deploying MyIT and such to give people access to Remedy via their smartphones and tablets off the network, it's really a question of whose cybersecurity you trust more. Thanks, Shawn Pierson Remedy Developer | Energy Transfer From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza Sent: Tuesday, June 14, 2016 8:28 PM To: arslist@ARSLIST.ORG Subject: Re: Question - Service Now ** Exactly - but I would like to add its as safe as someone else's computer who gives access to some of his trusted associates facing the internet. So once out there, it is as safe as any other "shared" resource with "limited public access" on the internet is. Whether you like it or not, that exposes the system to a few more vulnerabilities than a system that is internal and intranet facing. So whether it is ServiceNOW's cloud or any other, it is the one risk you need to assume before investing in it. Joe _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Rod Harris Sent: Tuesday, June 14, 2016 8:44 PM To: arslist@ARSLIST.ORG Subject: Re: Question - Service Now ** If only I had a like button. Yes, cloud does seem to be a bit of a buzzword that you have distilled nicely with that T-shirt slogan. Thanks JDHood. On 15 June 2016 at 10:35, JD Hood wrote: ** It may be a T-Shirt slogan, but it's relevant nonetheless: "...There is no "Cloud" - It's just someone else's computer..." -JDHood On Tue, Jun 14, 2016 at 8:19 PM, Joe D'Souza wrote: ** I do recall hearing rumors it was - not sure how long time ago. But take that information with a grain of salt as I do not know much details of what I had heard. ServiceNOW is primarily a system hosted on the cloud so is as vulnerable or strong as any other system on the cloud. So IMHO if security of your data is one of your top concerns, the cloud may not be the best place for you to be at. However strong the security, there is always a loophole to be found for someone who has the intent to find one. While this is true for systems hosted internally too, at least the vulnerability of the system isn't exposed to the world if your system isn't internet facing. Joe _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Sanford, Claire Sent: Tuesday, June 14, 2016 3:17 PM To: arslist@ARSLIST.ORG Subject: Question - Service Now Does anyone know if Service Now has ever had their servers (with customer's data) ever been hacked? _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ Private and confidential as detailed here <http://www.energytransfer.com/mail_disclaimer.aspx> . If you cannot access hyperlink, please e-mai
Re: ARSList traction vs Communities...
Offline access is the biggest feature I would want too. I prefer to let my device do its work (download, sort, filter and whatever else that an interface like email or an app would do), so I can view I and interact with it whenever and wherever I am at even if not online. I do not really care about the digest either as even when it is and was available, I barely ever used it. Features I would have personally liked for a forum in no particular order of weight or preference are: * Offline Access * Notifications of messages * Ability to create a Personal Archive to a set of folders for easy access in future so searches for something specific could be restricted to those particular folders * Ability to correspond offline to an individual whenever need be (such as replying to job postings etc) - nice to have but not that important. * Ability to sort messages off keywords into a folder like mechanism like we do on ARS List emails using subject line prefixes.. * Delete irrelevant content (quite important) using individual perspective rather than just having moderators do it at a admin level.. Without this it means any search performed would display all results including irrelevant content from a users perspective. These are only some of the things I can think from the top of my head.. Some of this you can already do with Communities - while all of this is possible through an email delivery system or maybe an app if it is designed to allow all this. Joe _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Rick Westbrock Sent: Tuesday, June 14, 2016 5:12 PM To: arslist@ARSLIST.ORG Subject: Re: ARSList traction vs Communities... I suppose it's a matter of personal preference but I have found it is actually easier for me to quickly scan the subject line and first few lines of a Communities post in my Inbox there than wade through e-mails in Outlook lately, so much so that I didn't even see these e-mail vs. Communities threads until two weeks late! I would be more than happy to help other users who prefer the e-mail interface by explaining how I use Communities myself (for whatever dubious value that might provide). So far after reading all the comments here the only two things features that I see lacking in Communities are offline access and a digest e-mail. In today's world how often are we really without Internet access (outside of air travel) though? To Dan's point a digest e-mail isn't nearly so useful now as it was ten years ago. The only downside of the Jive platform for me right now is that I do most of my reading in my Inbox which unfortunately does not mark a topic as read so when I go to that forum I see a ton of topics marked unread which I have in actuality read via the Inbox. After attending the Remedy 9.5 beta webinar today I feel like the transition of the ARSList to a new platform this year is very poetic in its timing. I already miss a lot of the great people here when I am reading Communities and I think it would be a huge benefit to the greater Remedy audience to have you all participate there, especially in light of BMC's new focus on custom development in the upcoming new version of the platform. -Rick From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza Sent: Monday, June 13, 2016 5:12 PM To: arslist@ARSLIST.ORG Subject: Re: ARSList traction vs Communities... ** And this has been my point all along too. If there are 10 or 20 plus emails a day a day and a plain and simple email client can receive this silently, and you have it all there when you need it irrespective of whether or not you are online at that moment, it is a simpler, less cumbersome way. On communities however simple they may make it, its still means you need to load those 10 or 20 pages separately. I had given communities a try when Mathew had sold the idea to me at the RUG 3 years ago and I did create a couple of accounts and lurked around the communities for a short time but did not find it to be less time consuming - on the contrary more time consuming than receiving emails and seeing all the info you need right there and replying if you need to there.. Gradually without even me realizing I kind of slowly drifted away from using Communities although I should still have my user accounts there. Joe _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Rick Cook Sent: Friday, June 10, 2016 11:09 AM To: arslist@ARSLIST.ORG Subject: Re: ARSList traction vs Communities... ** For me, it looks revolves around the end user experience. It doesn't matter what the format or hosting system is, what matters is ease of use and positive experience with that usage. The ARSlist has delivered both in spades. No clunky, over developed Web pa
Re: Question - Service Now
Exactly - but I would like to add its as safe as someone else's computer who gives access to some of his trusted associates facing the internet. So once out there, it is as safe as any other "shared" resource with "limited public access" on the internet is. Whether you like it or not, that exposes the system to a few more vulnerabilities than a system that is internal and intranet facing. So whether it is ServiceNOW's cloud or any other, it is the one risk you need to assume before investing in it. Joe _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Rod Harris Sent: Tuesday, June 14, 2016 8:44 PM To: arslist@ARSLIST.ORG Subject: Re: Question - Service Now ** If only I had a like button. Yes, cloud does seem to be a bit of a buzzword that you have distilled nicely with that T-shirt slogan. Thanks JDHood. On 15 June 2016 at 10:35, JD Hood wrote: ** It may be a T-Shirt slogan, but it's relevant nonetheless: "...There is no "Cloud" - It's just someone else's computer..." -JDHood On Tue, Jun 14, 2016 at 8:19 PM, Joe D'Souza wrote: ** I do recall hearing rumors it was - not sure how long time ago. But take that information with a grain of salt as I do not know much details of what I had heard. ServiceNOW is primarily a system hosted on the cloud so is as vulnerable or strong as any other system on the cloud. So IMHO if security of your data is one of your top concerns, the cloud may not be the best place for you to be at. However strong the security, there is always a loophole to be found for someone who has the intent to find one. While this is true for systems hosted internally too, at least the vulnerability of the system isn't exposed to the world if your system isn't internet facing. Joe _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Sanford, Claire Sent: Tuesday, June 14, 2016 3:17 PM To: arslist@ARSLIST.ORG Subject: Question - Service Now Does anyone know if Service Now has ever had their servers (with customer's data) ever been hacked? _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Question - Service Now
I do recall hearing rumors it was - not sure how long time ago. But take that information with a grain of salt as I do not know much details of what I had heard. ServiceNOW is primarily a system hosted on the cloud so is as vulnerable or strong as any other system on the cloud. So IMHO if security of your data is one of your top concerns, the cloud may not be the best place for you to be at. However strong the security, there is always a loophole to be found for someone who has the intent to find one. While this is true for systems hosted internally too, at least the vulnerability of the system isn't exposed to the world if your system isn't internet facing. Joe _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Sanford, Claire Sent: Tuesday, June 14, 2016 3:17 PM To: arslist@ARSLIST.ORG Subject: Question - Service Now Does anyone know if Service Now has ever had their servers (with customer's data) ever been hacked? _ARSlist: "Where the Answers Are" and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Running ARSystem (9.1) on Windows 2012 R2 without a GUI
I didn't quite understand the question as well. Dave, are you talking about not installing the ITSM suite, the Atrium Suite, SRM, etc but just the AR System? If so yes. Do not download the stack installer but just the AR System installer. Joe _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of David Charters Sent: Tuesday, June 14, 2016 2:45 PM To: arslist@ARSLIST.ORG Subject: Re: Running ARSystem (9.1) on Windows 2012 R2 without a GUI Are you asking if you can do that? The answer is yes you can. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Dave Marshalonis Sent: Tuesday, June 14, 2016 12:25 PM To: arslist@ARSLIST.ORG Subject: Running ARSystem (9.1) on Windows 2012 R2 without a GUI ** Has anyone installed ARSystem, ITSM and Smart/My-IT on Windows 2012 R2 with the GUI and/or management tools uninstalled - essentially a Server Core installation. -dave _ARSlist: "Where the Answers Are" and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: ARSList traction vs Communities...
And this has been my point all along too. If there are 10 or 20 plus emails a day a day and a plain and simple email client can receive this silently, and you have it all there when you need it irrespective of whether or not you are online at that moment, it is a simpler, less cumbersome way. On communities however simple they may make it, its still means you need to load those 10 or 20 pages separately. I had given communities a try when Mathew had sold the idea to me at the RUG 3 years ago and I did create a couple of accounts and lurked around the communities for a short time but did not find it to be less time consuming - on the contrary more time consuming than receiving emails and seeing all the info you need right there and replying if you need to there.. Gradually without even me realizing I kind of slowly drifted away from using Communities although I should still have my user accounts there. Joe _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Rick Cook Sent: Friday, June 10, 2016 11:09 AM To: arslist@ARSLIST.ORG Subject: Re: ARSList traction vs Communities... ** For me, it looks revolves around the end user experience. It doesn't matter what the format or hosting system is, what matters is ease of use and positive experience with that usage. The ARSlist has delivered both in spades. No clunky, over developed Web page that makes me sign in every 5 minutes, no poorly designed search algorithms, just a simple yet configurable search engine requiring only the UI I already have on every device I own. Isn't that simplicity what the BMC "visionaries" have been telling us that customers want? How about eating your own dog food here, BMC? Build a better mousetrap - one with the simplicity of an email interface and the power of the BMC data stores behind it. Rick On Jun 10, 2016 08:01, "JD Hood" wrote: ** My personal opinion of Communities (and opinions will vary) is that it is has some very good info in it -- but more often than not when I search, the results are *mostly* useless. There's a lot of chaff to winnow through before you can get to the good grain. And it could just be my bad luck looking for oddball stuff; however, more often than not, Communities seems like an extension of support and I'm always spending more time trying to get around the initial contact (the outsourced call-center script-reader over in Puna) so I can reach someone who is somewhat familiar with developing in whatever area my issue is in. Contrast that with the ARSList where someone can pose a development question and have multiple, valid options from other experienced devs *almost* before their finger is fully lifted off the mouse key from asking their question. That may be an exaggeration, but the ARSList can be spooky fast compared to BMC Support. Also, consider this comparison: How many times have you stumped the ARSList vs. How many times have you stumped BMC support? I don't know about you, but I eventually solve my own issue before BMC can figure it out about half the time. Now, there is nothing stopping Communities from evolving into an "ARSList-like" culture and for some things, it may be close. But in general, I only go to Communities after I have exhausted all other possibilities and before I completely give up and contact Puna to start that exercise in frustration (You know the drill -- it begins with them asking for logs that you had already attached to the ticket when you submitted it...). At this point, moving the ARSList to Communities makes me *VERY* nervous for the future of the ARSList. I understand that it's looking for a home and/or funding. WE SHOULD ALSO RECOGNIZE THAT DAN HAS DONE AN ADMIRABLE JOB WITH IT AND SHOULD BE REWARDED FOR HIS CONSIDERABLE EFFORTS SOMEHOW. I just hope that -- due to some BMC corporate anti-ARSList bias (and to be clear, I have NO IDEA if that bias even exists) -- they don't try to herd folks away from it by wadding it up and throwing into an obscure, throttled, low-bandwidth, BMC controlled corner where it's not indexed and stuffed under some intentionally-crippled search engine so it's difficult to use. That would be a *damn* shame. What my paranoia prefers is a fully autonomous ARSList. Personally, I would not mind if you added a paypal account (or whatever) so the ARSList subscribers can contribute towards it's maintenance and hosting, along with a fund drive a few times a year as needed. Now all that hot air is likely just a product of my fevered, corporate-paranoia fueled imagination and everything will actually be peaches & cream if the ARSList is absorbed into the BMC Communities "hive-mind". At least, I certainly hope so. Either way, I am positive life will go on no matter where the ARSList winds up, either for better or worse. And please don't make fun o
Re: Keeping the ARSList going as it is.
Just did a few moments ago from my personal email.. Joe _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Stan Feinstein Sent: Tuesday, June 07, 2016 7:44 PM To: arslist@ARSLIST.ORG Subject: Re: Keeping the ARSList going as it is. Joe, We are working that off-line. If you'd like to make a contribution, please contact me at st...@projectremedies.com. I can give you the details. Stan w. 310-230-1722 c. 310-428-5748. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza Sent: Tuesday, June 07, 2016 4:40 PM To: arslist@ARSLIST.ORG Subject: Re: Keeping the ARSList going as it is. ** How much does it cost to keep the list running though a financial year? Joe _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Stan Feinstein Sent: Monday, June 06, 2016 8:23 PM To: arslist@ARSLIST.ORG Subject: Re: Keeping the ARSList going as it is. Hi Tim, A number of people have expressed interest to me. Let's keep the communication going. Stan w. 310-230-1722 c. 310-428-5748. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Timothy Powell Sent: Monday, June 06, 2016 5:17 PM To: arslist@ARSLIST.ORG Subject: Re: Keeping the ARSList going as it is. ** Stan, KPBS, Inc is willing to look at this with you. Have emailed you and Dan off list. Tim Powell Vice President KPBS, Inc. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Stan Feinstein Sent: Monday, June 06, 2016 5:26 PM To: arslist@ARSLIST.ORG Subject: Keeping the ARSList going as it is. ** Everyone, I have the details on the cost of keeping the ARSList going the way it is. If anyone is interested in contributing, please contact me off the list. I need at least 10 companies to contribute. Project Remedies will be one of the companies if others are interested. Thanks. Stan w. 310-230-1722 c. 310-428-5748. _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: ARSlist Future
I think the app is a great idea "if it works". I have not heard of Jive so since it does not currently work as you stated, can't quite attempt to try it. Apps can be designed like email clients to download and cache data, and offline interaction with the data which can be synced when back online. That is way more convenient than specifically wasting time behind a device be it a tablet, laptop or mobile only when internet facing. Over the years I have noticed personally I find more time when "offline" to interact with online communities than when I am actually online as my time online is usually when I have more productive use to put my time to at a client or doing other things. This might be the case with many others too. That is where BMC Communities fails to deliver the same service in the way the ARS List did.. With its web browser facing interface, it is almost not possible to interact with it unless you enable email notification - which if you do, what is the point of changing from one resource to another? There is no benefit. My point is I may be more convinced to go more to the Communities if it had a better mechanism to access to its resource than the dependence to be internet facing while doing so. Mobile app may just be that answer. Joe _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller Sent: Tuesday, June 07, 2016 7:58 PM To: arslist@ARSLIST.ORG Subject: Re: ARSlist Future ** There is a mobile app. It isn't BMC branded though. Look for the Jive app. Unfortunately from what I understand the mobile app recently broke when they implemented SSO for BMC Communities. I haven't tried recently because I gave up back when it became partially broken before SSO (would make you relogin too frequently unlike any other mobile app out there). https://communities.bmc.com/docs/DOC-23605 has some info. It is little outdated, the link takes you to the Jive Classic app instead of the newer one. Use think that looks like: Inline image 1 On Tue, Jun 7, 2016 at 4:22 PM Joe D'Souza wrote: ** >From a user perspective (and my views alone - which may or may not be the perspective of the other members of the ARS List) its not so much the "backend" mechanism as it is the options available for "receiving / sending / interacting" that made the way it is now extremely convenient. That option being good old email. Is it replaceable? Absolutely - almost everything is. There already are other far more interactive alternatives to email that could make the whole experience equally convenient. Hopefully BMC will leverage one of such alternativs. One specifically that I might like to see personally if the ARS List in its email form had to go away permanently and evolve into something else inside of BMC Communities, is an interface that would make it available to me offline as it is online. That was where email won. A web page that feeds out of being connected to the net is perhaps not a great alternative to a live Wiki like resource. If you are thinking along the lines of a mobile or tabloid app, that is exactly where I would like to see the BMC Communities accessible at. And not have the need to open up a browser, login into BMC Communities, specifically to interact with this resource. That is almost too much work to make it less desirable. Is there a Apple or an Android app for interactive with the BMC Communities? If there is, I am not aware of it - I looked for it in Google Play but do not see one available. A free mobile or tabloid app for on and offline viewing and interaction with a community is the type of change I personally wouldn't mind loosing my email option to. In fact a free app should have been an option that should have made it years ago. Joe _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of arslist Sent: Friday, June 03, 2016 4:34 PM To: arslist@ARSLIST.ORG Subject: Re: ARSlist Future The move of the ARSlist to Communities is primarily a pragmatic one, the volume of posts to Communities even on the topics we cover are far greater. It seemed to make sense to let people go to one place, Communities, and ensure you know about everything going on, and of course what we are talking about on the ARSlist. Does the rss feed feature solve the digest issue? Daniel Founder of the ARSlist, soon to be a BMC Communities Group From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza Sent: June 3, 2016 2:52 PM To: arslist@ARSLIST.ORG Subject: Re: ARSlist Future ** Like many others have stated, me too prefer email because of its independence from the internet when not connected - which is why I have mostly used ARS List from an Outlook Client. I'll be sad to see it go too
Re: ARSList traction vs Communities...
And that is my point about an app. I think if BMC built a mobile communities app and had that available to the community, there might have been a lot more hits than just the high teens.. Not everyone hitting the article from the app might have actually read the whole article, but at least there would probably be more hits.. There is no way of knowing for sure if all the 19 that actually hit that article actually did read the whole thing anyway unless they responded to it. If I were to sport a guess, maybe only 40 to 50% of users opening any web page read the significant part of a web page anyways before their attention goes else where on another tab on their browser or another link. On a messaging system however, I would assume that a higher percentage of users hitting that message would actually read a significant part of that message before discarding it if they do not wish to reply to it. I may have a somewhat negative view of the communities but I see it more like Facebook. I created an account just because my peers would have liked me to be on it. But I very rarely ever actively use it unless someone specifically sends me a message or somehow something actually did manage to catch my attention there.. Email however feels a lot more personal to me so I tend to respond to emails anyone sends me even though it's a 20+ year old system.. That apart from the ability to access it when offline is my pro stand for email rather than a web community. Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky Sent: Thursday, June 09, 2016 4:11 AM To: arslist@ARSLIST.ORG Subject: Re: ARSList traction vs Communities... Hi, 24 hours since the original post to ARSList. 19 pages views referred via ARSList and 16 from BMC Communities. But this is a 30 day old post from Communities and it has a total of 211 referrals during these 30 days. I got one personal email regarding this out of ARSList and no public response. On communities we have 44 comments, but I note that 95% of these were made by the usual suspects (LJ Longwing, Jason Miller, Matthieu Laurenceau, Rick Westbrock and myself). These people are all quite active on ARSList as well, and if the post started here we might have received a lively interaction here instead. All in all I think that BMC Communities has some great features for interacting and pinging friends that you think may have something to add to a conversation. The total volume of content in BMC Communities is too great to read, but it has features to filter and get notification emails. Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. > Hi, > > Let us put the ARSList to the test in terms of traction/conversion. > > One month ago I published the "BMC Engage Bubble Agenda" in Communities, and > we now have 195 hits on that page. > > The Engage Bubble Agenda in itself is a test to create a better, more fun and > more interesting user experience of browsing Engage topics. Useful before you > decide to go as well as when you are planning which sessions to actually > attend. > > Access the Bubbel Agenda using this link to verify the traction of the > ARSList: > https://rrr.se/cgi/index?pg=engage2016&arslist > > If you like it and want to boost the corresponding Communities document go > here and click LIKE: https://communities.bmc.com/docs/DOC-42206 > > Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) > > Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13): > * RRR|License - Not enough Remedy licenses? Save money by optimizing. > * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. > Find these products, and many free tools and utilities, at http://rrr.se. > > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > "Where the Answers Are, and have been for 20 years" > ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Upgrading Tomcat
It does not matter how you upgrade Tomcat as long as you keep it within the recommended main version. I have never had a problem with Tomcat or any other web server for that matter being upgraded at a patch level that I can recall. Just make sure that you stay within the recommended main versions of required Java Runtime and you should be fine. Going anywhere outside the bounds of the main versions for supporting technologies like the database, internet server, Java Runtime is usually at your own risk although even that works some of the time. Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Irving, Isabel (ACCESS LLP) Sent: Thursday, June 09, 2016 12:22 PM To: arslist@ARSLIST.ORG Subject: Upgrading Tomcat Hello! We've been asked to upgrade tomcat to ensure we have the right security patches. Full configuration listed below, but basically we're on Mid Tier Version8.1.SP02 Patch 001 201505281150 Hotfix Web Server Information Apache Tomcat/7.0.53 So we're looking to upgrade to Tomcat 7.0.69 with minimal disruption to the users. Do you know how to go about this? Or if we upgrade to mid-tier version 9 (staying at app server version 8.1) would that upgrade tomcat for us in a more remedy-friendly way? Thanks! Isabel Server Information Application server version: 8.1.00 201301251157 Hardware: sun4v Operating system: SunOS 5.10 On Sun Solaris virtual cluster Database Database version: 11.1.0.6.0 - 64bit Production On Sun Solaris virtual cluster Mid Tier Version 8.1.SP02 Patch 001 201505281150 Hotfix Apache Tomcat/7.0.53 Operating System Name Windows Server 2012 Java Version 1.7.0_80 Isabel Irving Senior Analyst Programmer Applications Management 220 High Street | Glasgow | G4 0QW 0141 276 0937 isabel.irv...@access.uk.com Glasgow - UK Council of the Year 2015 ***Disclaimer This e-mail and any attachments are for the intended addressee(s) only and may contain confidential and/or privileged material. If you are not a named addressee, do not use, retain or disclose such information. This email is not guaranteed to be free from viruses and does not bind Access in any contract or obligation. SERVICE GLASGOW LLP trading as ACCESS Registered in Scotland. No: SO301705 Registered Office: 220 High Street, Glasgow, G4 0QW ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Keeping the ARSList going as it is.
How much does it cost to keep the list running though a financial year? Joe _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Stan Feinstein Sent: Monday, June 06, 2016 8:23 PM To: arslist@ARSLIST.ORG Subject: Re: Keeping the ARSList going as it is. Hi Tim, A number of people have expressed interest to me. Let's keep the communication going. Stan w. 310-230-1722 c. 310-428-5748. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Timothy Powell Sent: Monday, June 06, 2016 5:17 PM To: arslist@ARSLIST.ORG Subject: Re: Keeping the ARSList going as it is. ** Stan, KPBS, Inc is willing to look at this with you. Have emailed you and Dan off list. Tim Powell Vice President KPBS, Inc. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Stan Feinstein Sent: Monday, June 06, 2016 5:26 PM To: arslist@ARSLIST.ORG Subject: Keeping the ARSList going as it is. ** Everyone, I have the details on the cost of keeping the ARSList going the way it is. If anyone is interested in contributing, please contact me off the list. I need at least 10 companies to contribute. Project Remedies will be one of the companies if others are interested. Thanks. Stan w. 310-230-1722 c. 310-428-5748. _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: ARSlist Future
>From a user perspective (and my views alone - which may or may not be the perspective of the other members of the ARS List) its not so much the "backend" mechanism as it is the options available for "receiving / sending / interacting" that made the way it is now extremely convenient. That option being good old email. Is it replaceable? Absolutely - almost everything is. There already are other far more interactive alternatives to email that could make the whole experience equally convenient. Hopefully BMC will leverage one of such alternativs. One specifically that I might like to see personally if the ARS List in its email form had to go away permanently and evolve into something else inside of BMC Communities, is an interface that would make it available to me offline as it is online. That was where email won. A web page that feeds out of being connected to the net is perhaps not a great alternative to a live Wiki like resource. If you are thinking along the lines of a mobile or tabloid app, that is exactly where I would like to see the BMC Communities accessible at. And not have the need to open up a browser, login into BMC Communities, specifically to interact with this resource. That is almost too much work to make it less desirable. Is there a Apple or an Android app for interactive with the BMC Communities? If there is, I am not aware of it - I looked for it in Google Play but do not see one available. A free mobile or tabloid app for on and offline viewing and interaction with a community is the type of change I personally wouldn't mind loosing my email option to. In fact a free app should have been an option that should have made it years ago. Joe _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of arslist Sent: Friday, June 03, 2016 4:34 PM To: arslist@ARSLIST.ORG Subject: Re: ARSlist Future The move of the ARSlist to Communities is primarily a pragmatic one, the volume of posts to Communities even on the topics we cover are far greater. It seemed to make sense to let people go to one place, Communities, and ensure you know about everything going on, and of course what we are talking about on the ARSlist. Does the rss feed feature solve the digest issue? Daniel Founder of the ARSlist, soon to be a BMC Communities Group From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza Sent: June 3, 2016 2:52 PM To: arslist@ARSLIST.ORG Subject: Re: ARSlist Future ** Like many others have stated, me too prefer email because of its independence from the internet when not connected - which is why I have mostly used ARS List from an Outlook Client. I'll be sad to see it go too although many of you say you could get communities setup much the same way. I have not yet tried communities using email that I can remember so can't comment on it but I do hope it works the same way now that we are forced to divert our attention that direction. Thank you Dan for this community for as long as you have had it running. It has been a great resource to me. I hope to benefit at the very least as much if not more from the BMC Communities. There is a very small voice in my head hoping that the end of a resource such as the ARS List is not a direct or an indirect sign of the future of BMC Remedy AR System and the associated Atrium and ITSM suites as tracking and infrastructure management tools in the face of rising and seemingly formidable competition... I have been seeing some of the competition progressively eating into the pie which was once largely dominated by BMC Remedy tools.. Almost seems like BMC needs to put some work into getting some of that pie back and quickly before it looses most of it.. Cheers Joe _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Theo Fondse (Gmail) Sent: Thursday, June 02, 2016 7:43 PM To: arslist@ARSLIST.ORG Subject: Re: ARSlist Future Hi Dan, This is sad news for me, but I suppose it was inevitable with the way current market trends are going. Thanks for all these years of keeping the list up! s The ARSList was a life saver for me on a good number of occasions over the years and I've met some good folks here. Best Regards, Theo From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Daniel Bloom Sent: 01 June 2016 22:37 To: arslist@ARSLIST.ORG Subject: ADM: ARSlist Future ** I will be moving the ARSlist Community to BMC Communities. Where our members will still be the only ones that know why this is the Action Request System list and not the Remedy list. Some of the concerns expressed have been raised by me with BMC and I make this move with the assurance of non-interference and in fact increased co-operation for the good of
Re: ARSlist Future
Like many others have stated, me too prefer email because of its independence from the internet when not connected - which is why I have mostly used ARS List from an Outlook Client. I'll be sad to see it go too although many of you say you could get communities setup much the same way. I have not yet tried communities using email that I can remember so can't comment on it but I do hope it works the same way now that we are forced to divert our attention that direction. Thank you Dan for this community for as long as you have had it running. It has been a great resource to me. I hope to benefit at the very least as much if not more from the BMC Communities. There is a very small voice in my head hoping that the end of a resource such as the ARS List is not a direct or an indirect sign of the future of BMC Remedy AR System and the associated Atrium and ITSM suites as tracking and infrastructure management tools in the face of rising and seemingly formidable competition... I have been seeing some of the competition progressively eating into the pie which was once largely dominated by BMC Remedy tools.. Almost seems like BMC needs to put some work into getting some of that pie back and quickly before it looses most of it.. Cheers Joe _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Theo Fondse (Gmail) Sent: Thursday, June 02, 2016 7:43 PM To: arslist@ARSLIST.ORG Subject: Re: ARSlist Future Hi Dan, This is sad news for me, but I suppose it was inevitable with the way current market trends are going. Thanks for all these years of keeping the list up! s The ARSList was a life saver for me on a good number of occasions over the years and I've met some good folks here. Best Regards, Theo From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Daniel Bloom Sent: 01 June 2016 22:37 To: arslist@ARSLIST.ORG Subject: ADM: ARSlist Future ** I will be moving the ARSlist Community to BMC Communities. Where our members will still be the only ones that know why this is the Action Request System list and not the Remedy list. Some of the concerns expressed have been raised by me with BMC and I make this move with the assurance of non-interference and in fact increased co-operation for the good of the community. At least one server will stay commissioned until October, but various web sites and services you see will vanish between now and then as I work with BMC and my ISP. The URLs will be changed to point to the new home at the appropriate time, and I will continue with (likely monthly) updates over the summer. Note: WWRUG still exists and like any franchise of repeatable events, can return at any time with the same or a new cast :-) The Farewell to the Listserv based version of the ARSlist will be held at BMC:Engage, where the answers are. Cheers Daniel RAC 1995 [no number, they didn't have them yet] Founder of the ARSlist Chairman of WWRUG _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
OT: Windows XP Home Edition Recovery Disk..
She is actually a motor and uses this notebook only to order parts or lookup videos on how to for some things she hasn't attempted yet on a newer car.. so was looking to fix that old notebook rather than buy a new one. She helps me with my automobile related technical needs on my car and bike so offered to try to fix her notebook for her.. Cheers Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky Sent: Saturday, May 14, 2016 5:32 PM To: arslist@ARSLIST.ORG Subject: Re: OT: Windows XP Home Edition Recovery Disk.. Hi, Boot it on a Puppy Linux and harvest the files from the hard drive. Then perhaps buy a new computer... Puppy might work as a replacement, or maybe Xubuntu for an old computer. Best Regards - Misi, RRR AB, http://rrr.se > I know this is an old version but trying to help a friend restore a notebook > she has Windows XP Home Edition installed on a Gateway. > > > > I was looking at options to create a recovery disk, but it looks like she > has misplaced whatever maintenance kit (CD's USB drives or whatever) that > she had got with her notebook. > > > > Would anyone happen to have recovery disks for the same? > > > > Contact me offline if you do. > > > > Cheers > > > > Joe > > > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > "Where the Answers Are, and have been for 20 years" > ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
OT: Windows XP Home Edition Recovery Disk..
I know this is an old version but trying to help a friend restore a notebook she has Windows XP Home Edition installed on a Gateway. I was looking at options to create a recovery disk, but it looks like she has misplaced whatever maintenance kit (CD's USB drives or whatever) that she had got with her notebook. Would anyone happen to have recovery disks for the same? Contact me offline if you do. Cheers Joe ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: I lost my father last evening..
Stan, John, Michelle, Rohan, Vaibhav, Ramy, Jase, Brian, Danny, Rick, Terri, Timothy, Rob, Sandra, Pascale, Frederick and many others who have written to me offline I hope I have not missed any of you.. Thank you all for your kind wishes and condolences.. I have tried to find peace with his passing by occasionally playing music he loved his favorite artist was an old American country singer who has slowly been forgotten called Jim Reeves, I recall one of his favorite song was Welcome To My World.. Joe _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Stan Feinstein Sent: Monday, April 25, 2016 5:48 PM To: arslist@ARSLIST.ORG Subject: Re: I lost my father last evening.. Hi Joe, Im sorry for your loss. I hope that time will work its magic and the days get better for you and your family. You probably know that no clichés help in this difficult time. If you ever want to talk about it, please give me a call at 310-230-1722. Stan From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza Sent: Friday, April 22, 2016 9:55 AM To: arslist@ARSLIST.ORG Subject: OT: I lost my father last evening.. ** I have considered many of you as a part of my extended family and have got to know many of you over the years personally so felt the need to inform those that know me that I lost my father last evening. He passed away peacefully and will be missed by those that he left behind, my mom, my brother and me.. He was a big part of who I am and what I may have become and I could not have asked anything more from him than what he could have given me.. Some of my best years of my childhood and my young adult life were the years I spent with him before I left home for perusing my career with Remedy.. Please keep him in your prayers.. Joe _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
OT: I lost my father last evening..
I have considered many of you as a part of my extended family and have got to know many of you over the years personally so felt the need to inform those that know me that I lost my father last evening. He passed away peacefully and will be missed by those that he left behind, my mom, my brother and me.. He was a big part of who I am and what I may have become and I could not have asked anything more from him than what he could have given me.. Some of my best years of my childhood and my young adult life were the years I spent with him before I left home for perusing my career with Remedy.. Please keep him in your prayers.. Joe ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Engage 2016 Call for Papers - due March 7 - a discussion suggestion .... technical topics to be covered?
Where would we get to see a list of ideas that are submitted? Would that be an internal list for BMC to review or will that list be published for feedback or ratings on ideas that are submitted? Personally I feel the later is a better idea than having those ideas filtered by BMC internally. Joe _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Brock, Anne Sent: Thursday, March 03, 2016 4:23 PM To: arslist@ARSLIST.ORG Subject: Re: Engage 2016 Call for Papers - due March 7 - a discussion suggestion technical topics to be covered? Yeah - What he said! We've had people comment in the past that there weren't enough topics for the more technically knowledgeable of you; or not enough topics on things that interest you. So please do flood us with topics of interest! Of course, "no guarantees" and all that. But would be great to get a good list in! And even better if you are able to give the talk! Anne *while I do work for BMC I admit I have no say in which topics get chosen and which ones don't* From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Mueller, Doug Sent: Thursday, March 03, 2016 11:31 AM To: arslist@ARSLIST.ORG Subject: Re: Engage 2016 Call for Papers - due March 7 - a discussion suggestion technical topics to be covered? ** Everyone, I just want to step in here in support of Daniel's suggestion and to encourage you all to submit ideas. If you have a topic you are passionate about and have expertise in that others would like to know, please submit a talk. You get a free pass to the conference if your talk is selected so that discussion about expenses becomes much easier. And, you get to bask in the adoration of the masses who come to your talk who all want to learn from you! Now on the other side, if there are "talks that you want to see" although you are not the expert, let's hear about those as well. There are times when we have topics or themes that need to be covered and we go and find the right speaker for a talk on that subject. So, if there are things you would really like covered in a talk, please think about a title/abstract (couple of sentences) about what that talk would be. We would love to be flooded with both kinds of items - talks you want to propose where you present and talks where you want to be in the audience. Now the challenge for you. In the submissions so far, there is a team OTHER THAN the Service Support (Remedy products, Discovery, .) that have been getting a lot of submissions and they are close to - if not there - in taking over the lead in the number of submissions. I want to make sure that there are more submissions of speakers and topic ideas from Service Support than all other teams COMBINED. So, let's get busy with submitting those ideas. Doug Mueller From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of arslist Sent: Wednesday, March 02, 2016 5:57 PM To: arslist@ARSLIST.ORG Subject: Re: Engage 2016 Call for Papers - due March 7 - a discussion suggestion technical topics to be covered? ** let us assume that if we indicate some highly technical development related topics quickly, that someone who knows that area would submit it if we showed interest, or that BMC would fill in what we can't. Possibly one might be how to read the new java logs for the core and quickly know what the true error is (I tend to find a java log rather long winded and finger pointing about what caused the issue, so some sort of smart parser would be nice). I can guess at least one person named John is chuckling at me right now, so perhaps he could submit that one :-) So, think we can gather a top 10 +- of topics that we would love to see [possibly wanted for years and never see]? Dan From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Brock, Anne Sent: March 2, 2016 11:58 AM To: arslist@ARSLIST.ORG Subject: ADV: Engage 2016 Call for Papers - due March 7 ** I wanted to remind everyone that the Call for Papers for Engage 2016 ends March 7th. So if you haven't had a chance to submit your paper yet, you have under a week! https://bmc.g2planet.com/bmcengage2016/cfp Anne Brock Principal SC BMC Software 209-417-0481 <mailto:anne_br...@bmc.com> anne_br...@bmc.com _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: AR Utilities Saga continues
Carl! Long time.. Oh so I would need to find a 6.5 installer to use the older license key since it was licensed against a 6.5 instance of the AR Utilities if I want to try using that version? Joe _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller Sent: Friday, February 26, 2016 5:36 PM To: arslist@ARSLIST.ORG Subject: Re: AR Utilities Saga continues ** What is new in 8.0? The we didn't upgrade because I didn't think there was anything new. Or maybe it just wan't compelling enough to upgrade if I had noticed? On Fri, Feb 26, 2016 at 2:18 PM Carl Wilson wrote: ** Hi Joe, Yes, I have the 8.0 version and it works perfectly. You cannot transfer licenses between version, however as Jason has mentioned the older version still work against the newer ARS versions but there are some additional features that are missing. Cheers. _ Kind Regards, Carl Wilson From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza Sent: 25 February 2016 05:04 To: arslist@ARSLIST.ORG Subject: Re: AR Utilities Saga continues ** Does it even work anymore? I had a license key years ago purchased for me when working for a consulting firm called BearingPoint and applied to one of my older laptop that I might have lying around somewhere but didn't bother to port it on my new hardware assuming it may not be compatible with newer versions of the AR System. Would the old key work with the new version of the utilities and the new versions of ARS? Joe _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Brittain, Mark Sent: Monday, February 22, 2016 10:47 AM To: arslist@ARSLIST.ORG Subject: Re: AR Utilities Saga continues Hi Jason, That is exactly for the help I was hoping to obtain. I was able to find my valid key on the old workstation and apply to the new. Thank you. Mark From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller Sent: Friday, February 19, 2016 4:46 PM To: arslist@ARSLIST.ORG Subject: Re: AR Utilities Saga continues ** I see my license key in the registry: HKEY_CURRENT_USER\Software\ARUtilities75 On Fri, Feb 19, 2016 at 11:46 AM Brittain, Mark wrote: ** Hi All & TGIF As you may recall I am having issues installing ARUtilities 7.6 on my new workstation and after a few tries did get it installed. However I cannot find the license key. I have tried emailing support but I'm guessing they're not there anymore. Is there any way to recover the license key from a machine that was properly licensed? I see there are a few crack programs out there but hesitate to go there as I have been burned before on such site. Thanks Mark Mark Brittain Sr. OSD Systems Engineer ITILv3 Foundation, Continual Service Improvement NaviSite, Inc. - A Time Warner Cable Company mbritt...@navisite.com Office: 315.634.9337 Mobile: 315.882.5360 navsig _ This E-mail and any of its attachments may contain Time Warner Cable proprietary information, which is privileged, confidential, or subject to copyright belonging to Time Warner Cable. This E-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this E-mail, you are hereby notified that any dissemination, distribution, copying, or action taken in relation to the contents of and attachments to this E-mail is strictly prohibited and may be unlawful. If you have received this E-mail in error, please notify the sender immediately and permanently delete the original and any copy of this E-mail and any printout. _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: AR Utilities Saga continues
Does it even work anymore? I had a license key years ago purchased for me when working for a consulting firm called BearingPoint and applied to one of my older laptop that I might have lying around somewhere but didn't bother to port it on my new hardware assuming it may not be compatible with newer versions of the AR System. Would the old key work with the new version of the utilities and the new versions of ARS? Joe _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Brittain, Mark Sent: Monday, February 22, 2016 10:47 AM To: arslist@ARSLIST.ORG Subject: Re: AR Utilities Saga continues Hi Jason, That is exactly for the help I was hoping to obtain. I was able to find my valid key on the old workstation and apply to the new. Thank you. Mark From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller Sent: Friday, February 19, 2016 4:46 PM To: arslist@ARSLIST.ORG Subject: Re: AR Utilities Saga continues ** I see my license key in the registry: HKEY_CURRENT_USER\Software\ARUtilities75 On Fri, Feb 19, 2016 at 11:46 AM Brittain, Mark wrote: ** Hi All & TGIF As you may recall I am having issues installing ARUtilities 7.6 on my new workstation and after a few tries did get it installed. However I cannot find the license key. I have tried emailing support but I'm guessing they're not there anymore. Is there any way to recover the license key from a machine that was properly licensed? I see there are a few crack programs out there but hesitate to go there as I have been burned before on such site. Thanks Mark Mark Brittain Sr. OSD Systems Engineer ITILv3 Foundation, Continual Service Improvement NaviSite, Inc. - A Time Warner Cable Company mbritt...@navisite.com Office: 315.634.9337 Mobile: 315.882.5360 navsig _ This E-mail and any of its attachments may contain Time Warner Cable proprietary information, which is privileged, confidential, or subject to copyright belonging to Time Warner Cable. This E-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this E-mail, you are hereby notified that any dissemination, distribution, copying, or action taken in relation to the contents of and attachments to this E-mail is strictly prohibited and may be unlawful. If you have received this E-mail in error, please notify the sender immediately and permanently delete the original and any copy of this E-mail and any printout. _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: AR System Development Tools (RDS) and Windows 10 - Compatible??
Thanks LJ. I have ARS 8.1.2 as well with SQL Express server 2K8 R2 on my current Windows 7 Professional Desktop at home which I am hoping to not blow up should I ever take up on the free Windows 10 upgrade that has been available for a while. Joe _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing Sent: Wednesday, February 24, 2016 9:01 AM To: arslist@ARSLIST.ORG Subject: Re: AR System Development Tools (RDS) and Windows 10 - Compatible?? ** Joe, I had a Windows 7 system running ARS 8.x, SQL Server Express and Tomcat/Mid-Tier that I upgraded to Windows 10 with no issue. On Tue, Feb 23, 2016 at 10:18 PM, Joe D'Souza wrote: ** Wanted to know if anyone had any significant trouble running the Remedy Developer Studio (RDS) of all currently available supported versions from 7.6.04 right to 9.x on the new Windows 10 OS? Also has anyone upgraded personal devices (Laptops or Desktops) that had the full AR System Server on "Windows 7 Professional" to Windows 10 where all the tiers - Server, Database (SQL Express) and Mid-Tier were installed on their personal device? Any trouble with that? Or was it all compatible? Joe _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
AR System Development Tools (RDS) and Windows 10 - Compatible??
Wanted to know if anyone had any significant trouble running the Remedy Developer Studio (RDS) of all currently available supported versions from 7.6.04 right to 9.x on the new Windows 10 OS? Also has anyone upgraded personal devices (Laptops or Desktops) that had the full AR System Server on "Windows 7 Professional" to Windows 10 where all the tiers - Server, Database (SQL Express) and Mid-Tier were installed on their personal device? Any trouble with that? Or was it all compatible? Joe ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Password visible in the arcarte.log file
I would suggest raising this as a defect as this seems to be AR System related and a security issue at that given that it might be necessary for you from time to time to log more to the log file for obvious reasons. I recall this being an issue with some other area a few versions ago - I do not recall exactly what component but just like this, the log files would document the password in clear text while troubleshooting problems or debugging new code. A hot fix released in a reasonable time by engineering took care of it which was then a part of the next patch.. You might be able to get engineering to work on a hot fix. Cheers Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Oldershaw, Peter Sent: Tuesday, February 23, 2016 2:08 PM To: arslist@ARSLIST.ORG Subject: Re: Password visible in the arcarte.log file AR System, for now. Cheers...Peter Infozen Contractor 703 447 5863 -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza Sent: Monday, February 22, 2016 6:12 PM To: arslist@ARSLIST.ORG Subject: Re: Password visible in the arcarte.log file Just for my info, what method of authentication are you using? Internal AR System? LDAP Authentication? SSO? By any chance did you get a chance to switch between these methods and see if you get the same result? Cheers Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Peter Oldershaw Sent: Monday, February 22, 2016 3:26 PM To: arslist@ARSLIST.ORG Subject: Password visible in the arcarte.log file Just wondered if others had noticed this. We are on 9.0.01 and it seems that the Smart Reporting User Sync job is set at a DEBUG log level. The result is that the user ids and passwords are logged in plain text to the log file. I set it to minimal to fix the problem. Cheers...Peter ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Why are so many on 7.6.4?
I get why after the experience of upgrading a pre AR System 7.6.4 to AR System 7.6.4 especially when using the OTB ITSM suite, one may not walk away without breaking a sweat.. With the introduction of overlays in AR System 7.6.4, the migration and upgrade process added that one extra level of complexity. In many cases, the solution was to do a clean install and then deal with data and customization migration. This however, isn't a factor once you are already on AR System 7.6.04 and upgrading to a higher version. This singular factor was one of the most painful points with the need to use the BPCU to make way for overlays. This tool have had mixed results - which is why some sites preferred the clean install upgrade path. The whole purpose of the introduction of overlays was to make the upgrade process a little more seamless and less painful, which is where it is at now once you are already on 7.6.04. So if your pain point was largely related to a pre 7.6.04 to a 7.6.04, your path forward from 7.6.04 to 8.x and then 9.x should be a lot easier as the success of these 2 major upgrades after 7.6.04 largely depends on just your data migration and upgrade strategy. Joe _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Ben Cantatore Sent: Monday, February 22, 2016 2:27 PM To: arslist@ARSLIST.ORG Subject: Re: Why are so many on 7.6.4? ** I know some of the times I held back due to resource requirements of the new version. I'm currently on 8.1 and waiting on approval for new servers before I move on upgrading as it seems that version 9 will require additional servers to properly support it (for Smart It if nothing else). From:David Charters To:arslist@ARSLIST.ORG, Date:02/19/2016 08:18 PM Subject:Re: Why are so many on 7.6.4? Sent by:"Action Request System discussion list(ARSList)" _ ** That's what I thinking, at this point, make the jump once and then going forward it's only going to be an upgrade. I've upgraded customers over a weekend now but you have to get to a solid overlay version first. The same upgrade back in the 7.x and prior days would have been 3 to 6 months. The longer you wait now the harder it is going to be to move any data over unless you just start with a new system because the data structure changes with every new version. From: Action Request System discussion list(ARSList) [ <mailto:arslist@ARSLIST.ORG> mailto:arslist@ARSLIST.ORG] On Behalf Of Scott Philben Sent: Friday, February 19, 2016 5:45 PM To: arslist@ARSLIST.ORG Subject: Re: Why are so many on 7.6.4? ** Our 7.6.04 upgrade was relatively painful and took a large amount of time and effort. So we got lazy and didn't want to do it again any time soon. Now we are getting a new environment to work out of so we decided it was time to go through the exercise again. The users weren't clamoring for anything new. But once they saw that 9.0 had the same interface (no, we won't be going to SmartIT/MyIT any time soon) they gave their blessings. Now we see just what a lot of work it is tying in all the stuff that has changed and have decided that once this one is complete we will be immediately working on the next one. Make it more of a scheduled thing (yearly? Twice yearly?) just so it is not such a large bite each time. Sent from my iPhone On Feb 19, 2016, at 17:22, David Charters < <mailto:da...@charterstechnologies.com> da...@charterstechnologies.com> wrote: ** Listers, I wasn't watching the list for a while and recently returned to participating (Glad to see Warren is still around:-) ). I have noticed that many if not most of you are still on 7.6.4, why haven't people been upgrading more regularly? I mean we are at 9.1 now, you are the point where an upgrade basically means a whole NEW system with completely different functionality and the CMDB literally is a whole new product and technology. Is everyone just riding it out until they switch to a different product like Service Now? Are companies nervous about the new technology? Please don't think I am telling anyone what they should be doing, I am just wondering why so many are way back on 7.6.4? Thank You, David Charters Charters Technologies 317-331-8985 _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Password visible in the arcarte.log file
Just for my info, what method of authentication are you using? Internal AR System? LDAP Authentication? SSO? By any chance did you get a chance to switch between these methods and see if you get the same result? Cheers Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Peter Oldershaw Sent: Monday, February 22, 2016 3:26 PM To: arslist@ARSLIST.ORG Subject: Password visible in the arcarte.log file Just wondered if others had noticed this. We are on 9.0.01 and it seems that the Smart Reporting User Sync job is set at a DEBUG log level. The result is that the user ids and passwords are logged in plain text to the log file. I set it to minimal to fix the problem. Cheers...Peter ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Looking for a Position
I am looking for a new contract as well. Any leads will be appreciated as always. Joe _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of David Davis Sent: Sunday, February 07, 2016 1:27 PM To: arslist@ARSLIST.ORG Subject: Re: Looking for a Position ** Did you get that Indy job announment I send you? On Thursday, January 28, 2016, David Charters wrote: ** Listers, Sorry if this is redundant, but I like to keep things fresh when I can. I am still open and looking for a Contract or FTE position. I am highly proficient in ITSM, CMDB, ADDM, SLM, and Analytics to ARS 9.1 with special focus on CMDB and in the older systems AIE. I am willing to travel for the right contract, I am also open to relocation for the right opportunity. I work very well in both Windows and Unix environments and in both Oracle and MSSQL. Please contact me off list if you think I might of service to you, and I will gladly send you my resume. Thank You, David Charters Charters Technologies 317-331-8985 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Remedy 9.x and Amazon Web Services
That's what we've got, several custom apps (comprising thousands of objects); there's no help desk involved. Migrating our existing system to another platform in the allotted time is one thing, but converting to ITSM or some other solution isn't feasible right now. Joe On Thu, Jan 28, 2016 at 9:29 PM, LJ LongWing wrote: > ** > > Ah yes, but I'm not talking about a custom itsm app, I'm talking about > applications that actually have nothing to do with help desk functions :) > > On January 28, 2016 4:06:36 PM David Charters < > da...@charterstechnologies.com> wrote: > >> ** >> >> That is why I asked earlier in the thread if the custom app was really >> necessary? ITSM 9.1 has many configurable properties that make it adaptable >> to many different situations and requirements, thus removing the need for >> customization and instead it’s all configuration. >> >> >> >> *From:* Action Request System discussion list(ARSList) [mailto: >> arslist@ARSLIST.ORG] *On Behalf Of *LJ LongWing >> *Sent:* Thursday, January 28, 2016 5:00 PM >> *To:* arslist@ARSLIST.ORG >> *Subject:* Re: Remedy 9.x and Amazon Web Services >> >> >> >> ** >> >> Well, that certainly says enough.they allow Custom, but no 'real' >> applications. Limiting Custom to 1000 objects (unless otherwise >> authorized) is a severe limitation if you wanted to build anything >> substantial, and the fact that ROD only allows 'Write' licenses for custom >> applications, that nulls some of the advantages to build your own >> stuffso, if I worked at a company that wanted to have its custom app >> hosted in the cloud...I would very seriously not consider ROD for that >> purpose. >> >> >> >> On Thu, Jan 28, 2016 at 2:51 PM, Brock, Anne wrote: >> >> ** >> >> Policy on custom applications on Remedy on Demand: >> >> >> https://docs.bmc.com/docs/display/public/rondsubscriber/BMC+Remedy+OnDemand+Custom+Applications+policy >> >> >> >> >> >> >> >> *From:* Action Request System discussion list(ARSList) [mailto: >> arslist@ARSLIST.ORG] *On Behalf Of *LJ LongWing >> *Sent:* Thursday, January 28, 2016 7:18 AM >> >> >> *To:* arslist@ARSLIST.ORG >> *Subject:* Re: Remedy 9.x and Amazon Web Services >> >> >> >> ** >> >> There are two major down sides to ROD in my humble opinion. The 'Change >> control board'...this is both a positive and a negative...they must protect >> their infrastructure, so they need to review everything that goes in to >> ensure it doesn't endanger their systems performancebut that is also a >> hindrance to allowing you to sometimes do something 'bad', even though you >> know it's bad because it's the best that you can get. The other is, as I >> understand it, that ROD is purely ITSM...so, people that don't want/need >> ITSM, yet want/need RemedyI don't believe ROD is the best option...but >> this one, I might be wrong about...I'm certainly not BMC and don't know >> everything about their offerings...but, last time I checked, it wasn't for >> Custom shops. >> >> >> >> On Thu, Jan 28, 2016 at 7:54 AM, Abhijit Hendre >> wrote: >> >> ** >> >> Remedy OnDemand is definite alternative you can think of in comparison to >> moving Remedy in AWS. >> >> OnDemand not only provides access to latest & greatest ITSM suite but >> also helps to manage your changes , upgrades , etc. >> >> Thanks, >> Abhijit H >> >> On 27-Jan-2016 9:07 pm, "Sinclair, Keith" >> wrote: >> >> ** >> >> Hey Joe, >> >> >> >> Our test and dev environments have also been moved over to AWS. We used >> those as our POC and tests before moving prod. >> >> >> >> *From:* Action Request System discussion list(ARSList) [mailto: >> arslist@ARSLIST.ORG] *On Behalf Of *Joe Castleman >> *Sent:* Tuesday, January 26, 2016 2:09 PM >> *To:* arslist@ARSLIST.ORG >> *Subject:* Re: Remedy 9.x and Amazon Web Services >> >> >> >> ** >> >> Do you have additional instances on AWS for development and/or testing? >> Also wondered about setting up a secondary server for disaster recovery, >> but I'm guessing part of the reason of using the cloud is not having to do >> that. >> >> >> >> I'm also looking at the PDF that Remedy published about On Dem
Re: Remedy 9.x and Amazon Web Services
Do you have additional instances on AWS for development and/or testing? Also wondered about setting up a secondary server for disaster recovery, but I'm guessing part of the reason of using the cloud is not having to do that. I'm also looking at the PDF that Remedy published about On Demand. I have no idea about the pricing, but (given their change review board etc.) I am guessing it could not possibly be cheaper than maintaining everything ourselves, like we're doing today. Joe On Tue, Jan 26, 2016 at 2:45 PM, Sinclair, Keith wrote: > ** > > App and Mid-Tier are EC2. Db is RDS. > > > > *From:* Action Request System discussion list(ARSList) [mailto: > arslist@ARSLIST.ORG] *On Behalf Of *Joe Castleman > *Sent:* Tuesday, January 26, 2016 1:38 PM > > *To:* arslist@ARSLIST.ORG > *Subject:* Re: Remedy 9.x and Amazon Web Services > > > > ** > > Thanks Keith. Are you using EC2? > > > > Joe > > > > On Tue, Jan 26, 2016 at 2:19 PM, Sinclair, Keith < > ksincl...@shoppertrak.com> wrote: > > ** > > Hi Joe, > > > > We’ve had to move our Remedy environments to AWS but we’re running Linux. > We had all kinds of little weird problems after moving our 8.1.0 system > from VM servers in our data center to AWS. When went to 8.1.2, almost all > of our issues went away and some things that had broken during the move > started to work again, such as LDAP/AD. We also went from Oracle Enterprise > to Oracle Standard edition. > > > > *From:* Action Request System discussion list(ARSList) [mailto: > arslist@ARSLIST.ORG] *On Behalf Of *Joe Castleman > *Sent:* Tuesday, January 26, 2016 12:52 PM > *To:* arslist@ARSLIST.ORG > *Subject:* Re: Remedy 9.x and Amazon Web Services > > > > ** > > Warren, > > > > I just came across your message and wondered whether you, or anyone else, > had any further luck with this. My group has been tasked with moving (or > at least looking into moving) our current Remedy system to AWS -- > specifically, to GovCloud. Currently we have ARS 8.0 with Oracle DB; Win. > Svr. 2008. We are not using ITSM nor any other OOTB apps -- all > custom-built. > > > > Based on what I've seen, the AWS EC2 product offers a Windows Server > platform with various flavors of MS-SQL. > > > > Thanks, > > > > Joe Castleman > > > > > > On Tue, Oct 13, 2015 at 9:19 AM, Warren R. Baltimore II < > warrenbaltim...@gmail.com> wrote: > > ** > > I was curious if anyone out there has attempted an install of version 9 in > the AWS EC2 environment? We are currently building a proof of concept > installation using ARS 9.x, ITSM 9 and SSO. The developer who is working > on the project has run into a myriad of issues. The problems he is having > tend to be around broken installers, but he is also having a devil of a > time getting the CMDB to work on one of the servers. > > Our organization is on a path to move to Amazon here in the next year, but > the problems we are having right now are a bit concerning. He has spent > days trying to get this up and running. > > Has anyone out there been able to do this? > > Do you know if BMC tests Remedy in the AWS environment? > > Love to hear from you! > > > -- > > Warren R. Baltimore II > Remedy Developer > 410-533-5367 > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > > > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > > > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > _ARSlist: "Where the Answers Are" and have been for 20 years_ > ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Remedy 9.x and Amazon Web Services
Thanks Keith. Are you using EC2? Joe On Tue, Jan 26, 2016 at 2:19 PM, Sinclair, Keith wrote: > ** > > Hi Joe, > > > > We’ve had to move our Remedy environments to AWS but we’re running Linux. > We had all kinds of little weird problems after moving our 8.1.0 system > from VM servers in our data center to AWS. When went to 8.1.2, almost all > of our issues went away and some things that had broken during the move > started to work again, such as LDAP/AD. We also went from Oracle Enterprise > to Oracle Standard edition. > > > > *From:* Action Request System discussion list(ARSList) [mailto: > arslist@ARSLIST.ORG] *On Behalf Of *Joe Castleman > *Sent:* Tuesday, January 26, 2016 12:52 PM > *To:* arslist@ARSLIST.ORG > *Subject:* Re: Remedy 9.x and Amazon Web Services > > > > ** > > Warren, > > > > I just came across your message and wondered whether you, or anyone else, > had any further luck with this. My group has been tasked with moving (or > at least looking into moving) our current Remedy system to AWS -- > specifically, to GovCloud. Currently we have ARS 8.0 with Oracle DB; Win. > Svr. 2008. We are not using ITSM nor any other OOTB apps -- all > custom-built. > > > > Based on what I've seen, the AWS EC2 product offers a Windows Server > platform with various flavors of MS-SQL. > > > > Thanks, > > > > Joe Castleman > > > > > > On Tue, Oct 13, 2015 at 9:19 AM, Warren R. Baltimore II < > warrenbaltim...@gmail.com> wrote: > > ** > > I was curious if anyone out there has attempted an install of version 9 in > the AWS EC2 environment? We are currently building a proof of concept > installation using ARS 9.x, ITSM 9 and SSO. The developer who is working > on the project has run into a myriad of issues. The problems he is having > tend to be around broken installers, but he is also having a devil of a > time getting the CMDB to work on one of the servers. > > Our organization is on a path to move to Amazon here in the next year, but > the problems we are having right now are a bit concerning. He has spent > days trying to get this up and running. > > Has anyone out there been able to do this? > > Do you know if BMC tests Remedy in the AWS environment? > > Love to hear from you! > > > -- > > Warren R. Baltimore II > Remedy Developer > 410-533-5367 > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > > > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > _ARSlist: "Where the Answers Are" and have been for 20 years_ > ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Remedy 9.x and Amazon Web Services
Warren, I just came across your message and wondered whether you, or anyone else, had any further luck with this. My group has been tasked with moving (or at least looking into moving) our current Remedy system to AWS -- specifically, to GovCloud. Currently we have ARS 8.0 with Oracle DB; Win. Svr. 2008. We are not using ITSM nor any other OOTB apps -- all custom-built. Based on what I've seen, the AWS EC2 product offers a Windows Server platform with various flavors of MS-SQL. Thanks, Joe Castleman On Tue, Oct 13, 2015 at 9:19 AM, Warren R. Baltimore II < warrenbaltim...@gmail.com> wrote: > ** > I was curious if anyone out there has attempted an install of version 9 in > the AWS EC2 environment? We are currently building a proof of concept > installation using ARS 9.x, ITSM 9 and SSO. The developer who is working > on the project has run into a myriad of issues. The problems he is having > tend to be around broken installers, but he is also having a devil of a > time getting the CMDB to work on one of the servers. > > Our organization is on a path to move to Amazon here in the next year, but > the problems we are having right now are a bit concerning. He has spent > days trying to get this up and running. > > Has anyone out there been able to do this? > > Do you know if BMC tests Remedy in the AWS environment? > > Love to hear from you! > > -- > Warren R. Baltimore II > Remedy Developer > 410-533-5367 > _ARSlist: "Where the Answers Are" and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: How to migrate any Service Now project to Remedy?
Is SNOW on premise? Cheers Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Stan Feinstein Sent: Tuesday, January 12, 2016 10:22 AM To: arslist@ARSLIST.ORG Subject: Re: How to migrate any Service Now project to Remedy? Abhi, Is your client using Service Now's project management functionality? If so, please call me at 310-230-1722. Project Remedies' ActionProgram Manager Plus is Remedy-based and better / richer than Service Now's capabilities in this area. Stan w. 310-230-1722. c. 310-428-5748. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Abhishek Anand Sent: Tuesday, January 12, 2016 6:58 AM To: arslist@ARSLIST.ORG Subject: How to migrate any Service Now project to Remedy? Hi Team, We are having the requirement for migration of the Service Now project to Remedy. Anyone having any high level view on the same. Early response will be highly appreciated. Cheers, Abhi. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Intermittent ARERR 623 - v7.6 and v9
There is a configuration parameter to suppress warnings and error messages. It would mean it would suppress 623 even in other scenarios. You could try it and see if that is an acceptable solution. Cheers Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Su Kaur Sent: Wednesday, January 06, 2016 11:27 AM To: arslist@ARSLIST.ORG Subject: Intermittent ARERR 623 - v7.6 and v9 We have a customized form to change user password. The workflow has a 'Close All' action once the new password is saved. This leads to error 623 - 'Authentication Failed' for some users. Is it a known defect SW00439943 on v7.6 and v9? Any hot fix available? Thanks! kaur ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: AR System Email Mailbox Configuration
Might be your cache acting up since you imply it works on the user tool - flush the mid tier cache and check. Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of SUBSCRIBE arslist Anonymous Sent: Wednesday, December 09, 2015 12:13 PM To: arslist@ARSLIST.ORG Subject: AR System Email Mailbox Configuration Hello! Web view of 'AR System Email Mailbox Configuration' shows a blank screen with 2-3 buttons. I tried to open this form on remedy 9 mid tier but it doesn't work the way it works on user tool. I enabled 'Open Default forms' on mid tier config settings so that all the forms open in default view and not web view. Is there any other way to use this form on mid tier? Is the blank screen/web view OOTB? Thanks! ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Is the list functioning??
If it was it was not directly the list server as I heard it was working fine. Joe _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller Sent: Monday, November 23, 2015 11:44 PM To: arslist@ARSLIST.ORG Subject: Re: Is the list functioning?? ** Lol! Now that I threw that out there, I just noticed the the other emails with 17:31 as the timestamp. Maybe it was a technical problem? On Mon, Nov 23, 2015, 8:39 PM Jason Miller wrote: It's not a technical problem, it's a people problem ; -) On Mon, Nov 23, 2015, 5:31 PM LJ LongWing wrote: ** seems to be working properly :) On Mon, Nov 23, 2015 at 12:59 PM, Joe D'Souza wrote: ** I do not think I have received any emails for a while now (at least since Saturday) Joe ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Is the list functioning??
Yes it was just a slow weekend it looks like.. Joe _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing Sent: Monday, November 23, 2015 5:01 PM To: arslist@ARSLIST.ORG Subject: Re: Is the list functioning?? ** seems to be working properly :) On Mon, Nov 23, 2015 at 12:59 PM, Joe D'Souza wrote: ** I do not think I have received any emails for a while now (at least since Saturday) Joe ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Is the list functioning??
I do not think I have received any emails for a while now (at least since Saturday) Joe ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
OT: To all of my friends in Paris
Same here.. Mathew Laurenceau, I hope you and those you know are safe.. Thought of you and others I know from France as soon as I heard about it late Friday night... Cheers Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Howard Richter Sent: Saturday, November 14, 2015 12:04 PM To: arslist@ARSLIST.ORG Subject: OT: To all of my friends in Paris I know this is the place for Remedy, however, I need to say to all of my friends in Paris who were affected by the bastards who did this heriffic crime. My prays are with you. Sent from HBR's iPad Air ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Verizon Walnut Creek,CA Remedy position
Same here - the rate they are trying to find a candidate doesn't even make sense if the job is mostly remote. Joe _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Ray Gellenbeck Sent: Friday, October 23, 2015 9:17 PM To: arslist@ARSLIST.ORG Subject: Re: Verizon Walnut Creek,CA Remedy position ** agreed. 10 recruiters later (literally), I'm starting to cringe just at the name of Walnut Creek. On Fri, Oct 23, 2015 at 5:29 PM Rick Cook wrote: ** Yeah, I talked to some folks a while ago about positions there. The rates don't reflect a Bay area economy. Rick On Oct 23, 2015 5:27 PM, "Joe D'Souza" wrote: I have had some contact with a couple of recruiters too and the rates seem below current average rates that most recruiters that contacted me have quoted. Cheers Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Samuel J Albury III Sent: Wednesday, October 21, 2015 2:18 AM To: arslist@ARSLIST.ORG Subject: Verizon Walnut Creek,CA Remedy position Whoever decides to take this position, please update the list that its filled. There are at least 15 recruiters calling everyone for this. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years" _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Verizon Walnut Creek,CA Remedy position
I have had some contact with a couple of recruiters too and the rates seem below current average rates that most recruiters that contacted me have quoted. Cheers Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Samuel J Albury III Sent: Wednesday, October 21, 2015 2:18 AM To: arslist@ARSLIST.ORG Subject: Verizon Walnut Creek,CA Remedy position Whoever decides to take this position, please update the list that its filled. There are at least 15 recruiters calling everyone for this. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Character field data base name is showing as Database ID
Sagar, My first thoughts would be to query the meta-data to see if that same database name does exist as a record for that schema ID as a result of some legacy work done on the server you are importing the .def to. I'm assuming there must be some sort of logic in the AR System that if a duplicate record exist with the same database name as you describe, to handle that duplicate by using its database ID as the name to prevent an absolute error resulting in an import error. Joe _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing Sent: Thursday, October 08, 2015 10:16 AM To: arslist@ARSLIST.ORG Subject: Re: Character field data base name is showing as Database ID ** I assume you are just exporting the def from one server using Admin tool and importing to the other server? Are your Server and Admin tools matching versions? On Thu, Oct 8, 2015 at 1:01 AM, Vidyasagar Kommu wrote: Hi All, We have created a new regular form in this form we have the character fields are present when we are moving the form .def file to one server to another server one of the character field data base name is coming as data base id automatically . Please find the below environment details : Server Version: 5.01.02 Patch 1494 Operating System : HP-UX B.11.31 Data Base:Oracle 9.2.0.8.0-64bit Can you please guide me why it is taking as data baseid instead of data base name -- Sagar ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: RoD limitations...
Thank you Doug for clarifying this limitation. The last time I heard about it, I interpreted it as it was restricted completely from the product - did not know that there was a scope to discuss this with the On Demand team. So basically it does look like there is no difference on any features at all - just a difference in operation policies. Thanks again. Joe _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Mueller, Doug Sent: Thursday, October 08, 2015 3:26 PM To: arslist@ARSLIST.ORG Subject: Re: RoD limitations... Joe and LJ, There is a difference about what the product will allow vs. not allow and what the operation environment policy allows or not. There is no restriction in the product. The product in RoD is identical to the product that is available On Premise. Both the features you mention Joe are fully supported - and used by the applications - both On Premise and On Demand. Now, if you are running the environment On Demand and want to add new logic that uses these features, there are restrictions. Remember, the BMC team is responsible for running the environment and making sure it is up and running and safe. If you do a run process that is running some external process or issuing direct SQL commands that are outside the AR System control, there are issues about data security and integrity and about what processes are doing. On Premise, you are responsible for your own environment and processing so you can take responsibility for the issues here. The On Demand team however has to be very conservative about what they are allowing a customer to put into an environment that they are responsible for operating. So, in general, the operations of Direct SQL and Run Process are not allowed within a RoD environment. If there is a requirement for these operations, you have to have discussions with the RoD team about what is possible or not within the environment. In the end, not a product or feature issue, but an operational issue/discussion. Doug Mueller From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza Sent: Wednesday, October 07, 2015 3:38 PM To: arslist@ARSLIST.ORG Subject: Re: RoD limitations... ** I have not directly worked in an RoD environment, but when the product was new-ish, somewhere around version 7.x, I had tried to research as to the differences and limitations and that is what I was told - that everything is the same. The only difference feature wise was these two and these two were removed for security reasons or something like that so that you could not execute scripts directly on the DB or programs directly on the server. I was also told that that was a basic architecture of most cloud solutions during that time where you did not have any kind of direct control on the underlying DB's or OS. So assuming that things change, ideas evolve, systems get smarter, (users get dumber :-) ), I was wondering what has changed. In fact it would be nice to know what were the differences between the two as the versions advanced from the time RoD was first born.. Joe _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing Sent: Wednesday, October 07, 2015 6:25 PM To: arslist@ARSLIST.ORG Subject: Re: RoD limitations... ** Really? I didn't realize that BMC was producing anything other than a hosted Remedy...didn't realize that there were limitations to what the system could do On Wed, Oct 7, 2015 at 3:29 PM, Joe D'Souza wrote: ** I had raised this once a long time ago to get a sense of what flavor from the full version would a Remedy on Demand solution loose and there were pretty much 2 key features that I recall. The inability to issue a Direct SQL within workflow The inability to issue a Run Process within workflow With 8.x, and 9.x, are there anything more or less that is lost feature wise? Joe _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: RoD limitations...
I have not directly worked in an RoD environment, but when the product was new-ish, somewhere around version 7.x, I had tried to research as to the differences and limitations and that is what I was told - that everything is the same. The only difference feature wise was these two and these two were removed for security reasons or something like that so that you could not execute scripts directly on the DB or programs directly on the server. I was also told that that was a basic architecture of most cloud solutions during that time where you did not have any kind of direct control on the underlying DB's or OS. So assuming that things change, ideas evolve, systems get smarter, (users get dumber :-) ), I was wondering what has changed. In fact it would be nice to know what were the differences between the two as the versions advanced from the time RoD was first born.. Joe _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing Sent: Wednesday, October 07, 2015 6:25 PM To: arslist@ARSLIST.ORG Subject: Re: RoD limitations... ** Really? I didn't realize that BMC was producing anything other than a hosted Remedy...didn't realize that there were limitations to what the system could do On Wed, Oct 7, 2015 at 3:29 PM, Joe D'Souza wrote: ** I had raised this once a long time ago to get a sense of what flavor from the full version would a Remedy on Demand solution loose and there were pretty much 2 key features that I recall. The inability to issue a Direct SQL within workflow The inability to issue a Run Process within workflow With 8.x, and 9.x, are there anything more or less that is lost feature wise? Joe ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Logout user after session timeout.
Talking to your BMC Sales Representative as to what you are allowed to do and what you are not might also help. As stated by others before in this thread, according to the license agreement, we cannot tamper with the user's license programmatically to remove or add licenses programmatically.. However if you need to logout users due to inactivity after about 5 or 10 minutes due to security concerns (banking sector, military sector, government sector, etc), it becomes sort of a business requirement for you to log a user out programmatically. In your case it doesn't sound like security is the concern as you want to free the license after the user times out. So your issue seems more like floating licenses not being released after a timeout. It may not hurt to ask your management to talk with your BMC Sales Representatives to see if you can programmatically logout a user before 60 minutes (lets say in 58th or 59th minute). The license should have been released after a timeout to the best of my knowledge and that is not happening, so you might be able to get them to agree to let you circumvent a solution. The EULA is to protect the vendor - BMC in this case from unlawful usage which might have an impact on their license revenue. But if sometimes in some business relationships, revenue by itself is not the end of it all. If you have a good relationship with your BMC Sales Representatives, explain to them your concerns and they might be able to help you out. I'm not saying it will work or they will agree, but it doesn't hurt to ask. Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky Sent: Wednesday, October 07, 2015 5:03 AM To: arslist@ARSLIST.ORG Subject: Re: Logout user after session timeout. Hi, In that case you need to rethink your requirement, as implementing the requirement would violate the EULA (End User License Agreement) with BMC. A valid requirement would be to optimize your licenses usage WITHOUT breaking the EULA. ADV: I would recommend using the FREE version of RRR|License to see how many licenses you really need to accommodate your users. The full version can then be used to actually realize the saving potential. The average customer of ours frees about 30% on their floating licenses! Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. > Hi Misi, > > Thanks for your reply, this is one of our requirment what we want is the > floating license to be released as soon as the session is timed out so we > can use license optimaly. > > Thanks, > Abhishek > On 06-Oct-2015 2:13 PM, "Misi Mladoniczky" wrote: > >> Hi, >> >> You WILL break the license agreement (EULA) if you automate user logout in >> a >> time frame less than 60 minutes. If you only use FIXED licenses for these >> users there should be no problem. >> >> Joels suggestion might work, but the users might loose data when their >> active >> windows are closed. I would not worry too much about overhead, as this >> would >> be a client based thing (ACTL). >> >> You could also reboot your AR Server process every 15 minutes. This would >> logout all users from the server, and the active users should notice >> nothing >> unless they press Save/Search during the servers startup time... >> >> Abhishek, you have not described WHY you need to do this. Can you please >> elaborate. We might give you some new ideas. >> >> Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) >> >> Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13): >> * RRR|License - Not enough Remedy licenses? Save money by optimizing. >> * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. >> Find these products, and many free tools and utilities, at http://rrr.se. >> >> > Hi, >> > >> > Can I somehow reduce the license release time further from 30 sec. >> > >> > Thanks, >> > Abhishek >> > On 06-Oct-2015 7:43 AM, "LJ LongWing" wrote: >> > >> >> ** >> >> >> >> The problem with API is that it interacts with the server, not the >> client, >> >> and without a client component, you can't interact with it...So you >> could >> >> write some API thing, but would still need an AL that does the actual >> >> logout. >> >> O
RoD limitations...
I had raised this once a long time ago to get a sense of what flavor from the full version would a Remedy on Demand solution loose and there were pretty much 2 key features that I recall. The inability to issue a Direct SQL within workflow The inability to issue a Run Process within workflow With 8.x, and 9.x, are there anything more or less that is lost feature wise? Joe ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Issue with date range for a report in ARS v8.1
Have you logged SQL to see the query that is sent to the backend? I am wondering if it does not like military style date formats. Joe _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Nyall McCavitt Sent: Friday, October 02, 2015 5:27 PM To: arslist@ARSLIST.ORG Subject: Issue with date range for a report in ARS v8.1 ** Hi, Just come across an interesting issue with reporting on ARS v8.1. Date format is European i.e. DD/MM/ in the following examples: 1. Start Date: 01/10/2015 08:00 End Date: 01/10/2015 18:30 This report returns zero entries even though there are tickets that match the criteria. In this case the base qualification is 'Owner Group' LIKE 'Fr%' on the HPD:Help Desk form. The form types is AR System. 2. Start Date: 01/10/2015 00:00 End Date: 02/10/2015 00:00 This report works as expected and returns a valid output. Have had a quick look through BMC Knowledge and BMC Communities but haven't found anything useful yet. Has anyone esle come across this issue? Thanks. Nyall McCavitt Sent from Outlook <http://aka.ms/Ox5hz3> ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Attachment from Siebel to Remedy
What direction? Is it Remedy querying Siebel's WS and attempting to pull data from Siebel? Or is it Siebel attempting to consume Remedy's WS? I have not worked with Siebel specifically but have used WS's with other technologies so might able to help you but need to know exactly what you are trying to attempt. Cheers Joe _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Ahamed Koya RC_SA Sent: Wednesday, September 16, 2015 3:22 AM To: arslist@ARSLIST.ORG Subject: Attachment from Siebel to Remedy ** Hi Folks, Hope all are having a great day. Have anyone come across in taking attachment from Siebel to Remedy through Web services, I am stuck in the mapping part. Any help will be well appreciated. Regards, Ahamed ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Question on overlays - when?
7.6.4 to be precise.. 7.6.3 did not have it although the DB schema was already readied for it. Joe _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Carl Wilson Sent: Friday, September 11, 2015 11:11 AM To: arslist@ARSLIST.ORG Subject: Re: Question on overlays - when? ** 7.6.x Kind Regards, Carl Wilson On 11 Sep 2015 08:08, "Stone, Brian" wrote: Wouldn't that be 7.6 From: Action Request System discussion list(ARSList) [arslist@ARSLIST.ORG] on behalf of Walters, Mark [mark_walt...@bmc.com] Sent: Friday, September 11, 2015 10:58 AM To: arslist@ARSLIST.ORG Subject: Re: Question on overlays - when? ** 8.1 Mark From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of richard@bwc.state.oh.us Sent: 11 September 2015 15:47 To: arslist@ARSLIST.ORG Subject: Question on overlays - when? ** In which version of ARserver/Remedy did the base and overlay forms first appear? Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. _ARSlist: "Where the Answers Are" and have been for 20 years_ BMC Software Limited Registered Office: Building E2, Eskdale Road, Winnersh, Wokingham, Berkshire, United Kingdom, RG41 5TS Registered in England No. 1927903 The content of this email is confidential. If you are not the addressee, you may not distribute, copy or disclose any part of it. If you receive this message in error, please delete this from your system and notify the sender immediately. _ARSlist: "Where the Answers Are" and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years" _ARSlist: "Where the Answers Are" and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Minor cosmetic bug within the Expression Editor while using the MINUTE() Function...
That's an interesting find. What I found out a few years ago was that the archgid did not change ID's of fields in Web Service definitions if a field ID is changed of a field that was included in a Web Service definition of the form. I have not tested the post 7.6.04 version if that problem still continues but when I addressed it to Doug during the San Jose Rug 3 years ago, Doug acknowledged that it was one of the things left out of the utility that might need to be fixed. Joe _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Grooms, Frederick W Sent: Friday, August 28, 2015 10:57 AM To: arslist@ARSLIST.ORG Subject: Re: Minor cosmetic bug within the Expression Editor while using the MINUTE() Function... And the PERFORM-ACTION processes are not included in the related workflow searches Fred From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza Sent: Thursday, August 27, 2015 7:11 PM To: arslist@ARSLIST.ORG Subject: Re: Minor cosmetic bug within the Expression Editor while using the MINUTE() Function... ** I did a quick check on all functions and processes to see if I see similar behavior and found those. Honestly had not noticed the process ones before too. Joe _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing Sent: Wednesday, August 26, 2015 12:10 PM To: arslist@ARSLIST.ORG Subject: Re: Minor cosmetic bug within the Expression Editor while using the MINUTE() Function... ** I don't recall which functions were in my ticket to them, but I know I never noticed the 'perform-action' onesyou may want to open a ticket outlining your issues:) On Tue, Aug 25, 2015 at 12:09 PM, Joe D'Souza wrote: ** Thanks for that LJ, Just to confirm these there functions that you saw the same behavior? LEFTC() LENGTHC() LPADC() MINUTE() RIGHTC() STRSTRC() RPADC() color codes correctly despite LPADC() having been left.. All Keywords on 8.1.2 color code correctly. Some Process actions do not color code correctly: Application-Parse-Qual-Filter (The -Filter part turns black) Application-Parse-Qual-L (The -L part turns black) Application-Parse-Qual-SField (The -SField part turns black) PERFORM-ACTION-TABLE-CLEAR-ROWCHANGED (The -ROWCHANGED part turns black) About part of the process turning black cannot be a feature because it is inconsistent where there are some Application-Parse-Qual- where the entire expression is color coded. So also with the PERFORM-ACTION-TABLE-XXX actions. Its just the one listed above that has that exception. So it does appear to be an oversight from the developers of the Developer Studio. I wonder if there is a "configuration" file somewhere within the Developer Studio's installation path that we can modify ourselves to change this behavior to what is expected.?? Joe _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing Sent: Tuesday, August 25, 2015 12:37 PM To: arslist@ARSLIST.ORG Subject: Re: Minor cosmetic bug within the Expression Editor while using the MINUTE() Function... ** Joe, I logged a defect with BMC (SW00487794) regarding this, and other functions that aren't color coded properly in Dev Studio On Tue, Aug 25, 2015 at 10:26 AM, Joe D'Souza wrote: ** Right upto version 8.1.2 of the Remedy Developer Studio, if we were to set a character field extracting the minute of a DATE type field, this is how the expression would look within the Expression Editor (please view in HTML or Rich Text so you see the fonts with color).. LPAD(MINUTE($Date$), 2, "00") This sometimes makes you wonder if you had a typo somewhere in the expression. The expectation would be to have it look like.. LPAD(MINUTE($Date$), 2, "00") This was a bug with previous versions of the Developer Studios Expression Editor too. I have not yet had a chance to see if this exists on version 9. I had first noticed this in version 7.6.04 of the Remedy Developer Studio. Despite the bug in how this appears within the Expression Editor, the AR System evaluates the MINUTE() function as it should, so functionally, the function is intact. I just thought I would share this with you'll in case any of you'll wonder if you'll have made a mistake in your expression while using the MINUTE() function after noticing the color coding for it is off by a few million colors J. Joe _ARSlist: "Where the Answers Are" and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Minor cosmetic bug within the Expression Editor while using the MINUTE() Function...
I did a quick check on all functions and processes to see if I see similar behavior and found those. Honestly had not noticed the process ones before too. Joe _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing Sent: Wednesday, August 26, 2015 12:10 PM To: arslist@ARSLIST.ORG Subject: Re: Minor cosmetic bug within the Expression Editor while using the MINUTE() Function... ** I don't recall which functions were in my ticket to them, but I know I never noticed the 'perform-action' onesyou may want to open a ticket outlining your issues:) On Tue, Aug 25, 2015 at 12:09 PM, Joe D'Souza wrote: ** Thanks for that LJ, Just to confirm these there functions that you saw the same behavior? LEFTC() LENGTHC() LPADC() MINUTE() RIGHTC() STRSTRC() RPADC() color codes correctly despite LPADC() having been left.. All Keywords on 8.1.2 color code correctly. Some Process actions do not color code correctly: Application-Parse-Qual-Filter (The -Filter part turns black) Application-Parse-Qual-L (The -L part turns black) Application-Parse-Qual-SField (The -SField part turns black) PERFORM-ACTION-TABLE-CLEAR-ROWCHANGED (The -ROWCHANGED part turns black) About part of the process turning black cannot be a feature because it is inconsistent where there are some Application-Parse-Qual- where the entire expression is color coded. So also with the PERFORM-ACTION-TABLE-XXX actions. Its just the one listed above that has that exception. So it does appear to be an oversight from the developers of the Developer Studio. I wonder if there is a "configuration" file somewhere within the Developer Studio's installation path that we can modify ourselves to change this behavior to what is expected.?? Joe _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing Sent: Tuesday, August 25, 2015 12:37 PM To: arslist@ARSLIST.ORG Subject: Re: Minor cosmetic bug within the Expression Editor while using the MINUTE() Function... ** Joe, I logged a defect with BMC (SW00487794) regarding this, and other functions that aren't color coded properly in Dev Studio On Tue, Aug 25, 2015 at 10:26 AM, Joe D'Souza wrote: ** Right upto version 8.1.2 of the Remedy Developer Studio, if we were to set a character field extracting the minute of a DATE type field, this is how the expression would look within the Expression Editor (please view in HTML or Rich Text so you see the fonts with color).. LPAD(MINUTE($Date$), 2, "00") This sometimes makes you wonder if you had a typo somewhere in the expression. The expectation would be to have it look like.. LPAD(MINUTE($Date$), 2, "00") This was a bug with previous versions of the Developer Studios Expression Editor too. I have not yet had a chance to see if this exists on version 9. I had first noticed this in version 7.6.04 of the Remedy Developer Studio. Despite the bug in how this appears within the Expression Editor, the AR System evaluates the MINUTE() function as it should, so functionally, the function is intact. I just thought I would share this with you'll in case any of you'll wonder if you'll have made a mistake in your expression while using the MINUTE() function after noticing the color coding for it is off by a few million colors J. Joe ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Minor cosmetic bug within the Expression Editor while using the MINUTE() Function...
Thanks for that LJ, Just to confirm these there functions that you saw the same behavior? LEFTC() LENGTHC() LPADC() MINUTE() RIGHTC() STRSTRC() RPADC() color codes correctly despite LPADC() having been left.. All Keywords on 8.1.2 color code correctly. Some Process actions do not color code correctly: Application-Parse-Qual-Filter (The -Filter part turns black) Application-Parse-Qual-L (The -L part turns black) Application-Parse-Qual-SField (The -SField part turns black) PERFORM-ACTION-TABLE-CLEAR-ROWCHANGED (The -ROWCHANGED part turns black) About part of the process turning black cannot be a feature because it is inconsistent where there are some Application-Parse-Qual- where the entire expression is color coded. So also with the PERFORM-ACTION-TABLE-XXX actions. Its just the one listed above that has that exception. So it does appear to be an oversight from the developers of the Developer Studio. I wonder if there is a "configuration" file somewhere within the Developer Studio's installation path that we can modify ourselves to change this behavior to what is expected.?? Joe _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing Sent: Tuesday, August 25, 2015 12:37 PM To: arslist@ARSLIST.ORG Subject: Re: Minor cosmetic bug within the Expression Editor while using the MINUTE() Function... ** Joe, I logged a defect with BMC (SW00487794) regarding this, and other functions that aren't color coded properly in Dev Studio On Tue, Aug 25, 2015 at 10:26 AM, Joe D'Souza wrote: ** Right upto version 8.1.2 of the Remedy Developer Studio, if we were to set a character field extracting the minute of a DATE type field, this is how the expression would look within the Expression Editor (please view in HTML or Rich Text so you see the fonts with color).. LPAD(MINUTE($Date$), 2, "00") This sometimes makes you wonder if you had a typo somewhere in the expression. The expectation would be to have it look like.. LPAD(MINUTE($Date$), 2, "00") This was a bug with previous versions of the Developer Studios Expression Editor too. I have not yet had a chance to see if this exists on version 9. I had first noticed this in version 7.6.04 of the Remedy Developer Studio. Despite the bug in how this appears within the Expression Editor, the AR System evaluates the MINUTE() function as it should, so functionally, the function is intact. I just thought I would share this with you'll in case any of you'll wonder if you'll have made a mistake in your expression while using the MINUTE() function after noticing the color coding for it is off by a few million colors J. Joe ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
